MB0022 – Management Process & Organization Behaviour

Q.1. Planning is concerned with __________? a. Influencing people behaviour through motivation & leadership b. Recruitment, selection & hiring of employees c. Establishing internal organizational structure of the business d. Future impact of today’s decision Q.2. What are functions of management a. Organizing b. Staffing c. Controlling d. All of the above

Q.10. _________ is the attempt to eliminate undesirable behaviour a. Reinforcement b. Individual Difference c. Negative reinforcement d. Punishment Q.11. Using work hours for conducting personal business is example of ________ a. White collar crime b. Employee rights c. Organizational justice d. Romantic involvements Q.12. ________ is a process in which a person learns something through the observance of others a. Vicarious learning b. Attitude c. Cognitive learning d. Social learning Q.13. ______ are employees who inform authorities of wrong doing of their companies a. Supportive colleagues b. Whistle Blowers c. Moral management d. Immoral management Q.14. In determinants of personality biological factors are _________ a. Brain b. Biofeedback c. Physical Features d. All of the above Q.15. ________ theory of personality emphasize the unconscious determinants of behaviour a. Trait Theory b. Intrapsychic theory c. Type theory d. Self theory Q.16. ______ is the keystone of ayurvedic medicine a. Constitution b. Capha c. Pitta d. None of the above

Q.3. ________ skills involves the formulation of ideas, conceptualization abstract a. Technical Skills b. Conceptual Skill c. Innovation Skill d. Human Skill Q.4. Informational role of managers are? a. Figure Head b. Disseminator c. Disturbance Handler d. Negotiator

Q.5. _________ is the systematic study of actions & attitude that people exhibit within organization. a. Organization behaviour b. Monitor c. Budgeting d. Coordinating Q.6. __________ is the science of human learned behaviour & important to understand organizational culture. a. Social Psychology b. Anthropology c. Sociology d. Psychology Q.7. __________ abilities require doing tasks demanding stamina, dexterity & strength. a. Physical abilities b. Intractual abilities c. Learning abilities d. None of the above Q.8. __________ is learning achieved by thinking about perceived relationship between events and individual goals a. Social learning b. Classical conditioning c. Cognitive learning d. Operant learning Q.9. Negative reinforcement is also known as _________ a. Extinction b. Escape conditioning c. Punishment d. None of the above

Q.17. An individual’s generalized belief about internal verses external control is called as ___________ a. Extraversion b. Neuroticism c. Locus of control d. Self efficacy Q.18. The major characteristics of perceiver influencing perception are _________ a. Attitude b. Self Concept c. Interest d. All of the above Q.19. ________ is barrier to perception, which means generalization about group of people a. Halo effect b. Selective Perception c. Stereotype

29. c. c.39.21.27. Adjourning Q. d. Delphi d. Heart disease b. Herzberg two factor d. . Intrapersonal Conflict d. Tertiary d. Ethics Sources of organizational resistance to change are a. ________ conflicts that hinder group performance a. All of the above Q. b. Negotiation Stress Frustration Bargaining _________ is a third party with the authority to dictate an agreement a. Money cost is high in which type of group? a.28. which the parties to conflict defined what they are willing to give and accept in an exchange Q.25. b. ______ is a situation in which an individual is confronted by divergent role expectation a. b. In ______ stages of group relation close relationship developed & group demonstrate cohesiveness a.33. Negotiation d. _________ theory is also known as motivation-hygiene theory of motivation a. Electronic meeting Q. Relaxation d. Functional conflict b.30. Fear of unknown b.31. Q. c.d. d. Brainstorming c. ‘Hierarchy of need theory’ was developed by __________ a. Nominal group technique Brainstorming Delphi Technique Electronic meeting Physiological symptoms of individual distress are a. First impression Q. Structural inertia d. Q. b. Lowler Q. b. Interpersonal Conflict Q. c.20. Interacting b. Avoiding d. Is the process though.37. d. Role Overload d. Which conflict management strategy is suitable when quick decision action is vital? a. Technique of group decision-making restricts discussion interpersonal communication during decision-making process a. Q. Crises c. b.35. Quality circle Representative management Participative management Teams Q. Role ambiguity Q. a. Performing c. Public relation crises b. Education & Communication b. Coercive Power Legitimate Power Referend Power Q.36. Participation c. It is made up of employee who work together to complete particular task c. Non competitive physical exercise c.34. Collaborating c. Resource constraint c. A designated work group defined by organizational structure b. Norming d. Both b) & C) Q. All of the above A ________ is defined as an unexpected event that threatens the well being of a company a. d. Compromising Q. Depression c. d. c. ____ are small groups of employees who work voluntarily on company time to address quality related problem a. c. In ERG theory of motivation R stands for a. Henry fayol c. _________ power that is based position and mutual agreement a. Fatigue d. Low morale How to manage stress at individual level a. c. Formal group means __________ a. c. Maslow needs hierarchy b. Role conflict c. Abraham masslow d. Forming b.24.22. Competing b. d. Role b. Reporting Relatedness Research Relationship b. Q. Economic reason How to managing resistance to change? a. Edward E. Reward Power Q. Dysfunctional Conflict c. Consultant Mediator Arbitrator Delegator Task demand Role demand Perceptual influences Both a & b Q.26. Time management b.38. Group that evolve to meet social needs by bringing people together b. Vroom’s Expectancy theory Q. Herzberg b. Mc Celland need c.32. Q.23. Causes of environmental stresses are a.

b. Representation | Anthropology The major determination of personality is ________ & __________ a. Transactional Analysis d. Classical conditioning c. Q. Pay & promotion b. Responsibility c. equitable Supportive working condition. Learning Q. Both b & c IVAN PAVLOV has given which theory? a. Self esteem d.58. Q. Performance expectations c. Planning | Organizing c. Performance evaluation d.43. Heredity | Family c. Q.g.53.54. d. Q. company policy b. d. Q. Supervision. Challenging Assignment d. c. Risk taking High Machiavellians believes than ________? a. Q. Operant conditioning d.50. Delphi Technology d. Nominal Group tech. Super Ego b. Both a & b _____ and _____ are contributing discipline to organization behaviour a. Employment interview b. Operant conditioning c. Hard & muscular body c.Q. End can justify means c. Environment | Marital Status d. blowing c. Social learning ‘Employee will work hard for a raise or a promotion’ is e.44. Working condition. a. Maintain emotional balance b. Both a & b Application of perception in organization are _________ a. It is any relatively permanent change in behaviour that occurs as result of experience c. Brainstorming b. Cognitive learning theory d. c. Tall & thin d. Mutually challenging job. Mc McClelland Intrinsic reward are _________? a. Gender | Socialization process According to ROBBINS define learning a. Locus of control. Motivating factors are _________ & _________ a. Ego. Organizational change b. The most important factors conductive to job satisfaction are __________ & __________ a. Responsibility. Negative reinforcement Extinction Punishment Positive reinforcement c. .51. of a. Self-efficacy. _____ & ______ a. recognition d. Psychology | Sociology b. Q.47. Personality job sift All of the above Q. Q.46. ____ is a systematic process for applying behavioral science principles to increase organizations effectiveness a.42. b. All of the above Is systematic & organized approach allows management to process on achievable goals & to attain best result from available resources. Q.57. ectomorphic body type of people are ______ & _________ a. Matured & Thick skin 3 Components of personality are ID. d.41. theory of personality. security Need for power. Soft body & round shaped b. Social learning theory _________ conditioning argues that behaviour is function of its consequences a. Engineering | Innovation d. Age | Family b. Electronic Meeting _______ conflict management strategy is appropriate for gaining goodwill Q. reward b.40. Organizational Development c. salary c. Both b & c Technique originated at the rand corporation together the judgments of experts for use in decision-making a. Classical conditioning b. Attitude Motivation Q.52.49. Self monitoring. In William Sheldon. Q.56. It is defined as permanent change in behaviour potentially that result from reinforced practices d. d. Cognitive learning theory b. c. They posses more of ability they need in order to succeed at work d. ERG Theory d. Q.48. Whistle Social responsibility. Herzberg c. Self Esteem c. It is a process of having one’s behaviour modified permanently b. Q. Q.55. need for affiliation is concerned with which theory of motivation a.45. Management b. Management by objective Motivation Emotion Perception Q. Achievement. Maslow theory b. It is defined more or less stable set of predisposition of opinion. interest-involving expectancy of certain kind of experience with an appropriate response is known as ________? a.

Figure head. d. External Diversity Set B 1. Terminal a. Forming 3. 5 B. 4. Esteem needs 2. The person is perceived on the basis of one trait 3. 2. 2 – a & b. 5 C. Q. leader A. . 4. a 1 – a. 5 D. Identifying interest 2.62. 3 – d 1 – b. 4. Projection c. 3. 2. 2. 5 & 2 – 1. D. 1 – c. 1 D. c. a – 2. Social & Working Determine which are terminal & instrumental value Set A Set B 1. Adjourning A. Instrumental b. 4. Intergroup development c. Courageous d. Stereotype a.65. 1. 3 & 2 – 4. Q. 2. 1 – a. 2 C. 4. 3. 4. 3. b. First impression error b.66. Preparation A. 5 Arrange steps in negotiation? 1. 4. e 3.a. Tendency to attribute ones own characteristics to other people A. 2. 3. b. 3. 5 B. 2. a – 3. d & 2 – b. e & 2 – b. 1 – a & d. An exciting life 2. 5 C. 2 – b. 5. Team building b. 5 D. 4. 2. d & 2 – b. 3. General approach system c. 1. 1. c. Leadership 3. 3. 3 – a 1 – a. 1 – b & c. 4. 4. 1. 3. 2. 2 – a. B. Q. 4. 3 – c Q. 5. b. 4. 2 – c. c. 1. 2 – a. Survey feedback d. 3 – c 1 – d. Performing 5. Q. Cheerful c. 5 Match the following barrier to perception Set A Set B 1. Match the managerial role Set A 1. c. Decisional Negotiator Set B a. General adaptation syndrome b. A world of peace e. 3 – c Q. 2 D. 1 C. 3 Arrange the Maslow hierarchy of needs 1. Group alarm syndrome A method of changing behaviour through constructured group interaction is known as which technique of OD a. 1. c. 5 B. Its generalization about group of people d. Internal Political change b. a – 4. 2 – b. Norming 2. 1. C. Role negotiation Q. 1 – d.63. 2. 1 – a. Q. d 1 – c. GAS expand for a. Q. Social needs 4. 1 & b – 3.61. Its lasting impression Q. 4. 3. 2. Tasks 4. 2. Interpersonal role Disseminator 2. Arrange the steps for group development 1. B. 2. Evaluative of alternative 4. 3. 1. Storming 4. Making tradeoffs 3. Informational role Resource allocator 3.64. Self-actualization needs A. 3. 3 – c C. Avoiding Accommodating Compromising Competing 2. 1. 3. General alarm syndrome d. 4.59. 2. 1 B. C.67. d & 2 – a. 3 – d D. 4 How to manage stress at organizational level 1. Safety needs 3. Technological change 4.69. 3 D. 3 – d B. Norms 2.68. e 1 – d. 1. 2. 4. 2. a – 1. 2. 5 Q.60. 1. Roles A. Honest A. Group structure includes 1. 3 C. Change in managerial personal 5. Cohesiveness 5. Physiological needs 5. 1. 2 – b. d. D. 5 & b – 1. 4 B. Change in work climate A. Sensitivity training Match the following Set A a. 2 – b & c.

Planning a. selection & hiring 2. 2 – c.72. Psychology 2. Its concerned with recruitment. Sociology c. 2 – b.74. 3 – b Match the following Set A Set B 1. 1 – a. Fear & Loss d. Organizational effectiveness A. 2 – d. Its science of human behaviour that seeks to measure and change behaviour of human 3. 1 – a. Organizing b. 3 D. 1 – b. 4. 4. D. 2 – c.70. 3 – c C. communication pattern & group decision making process Q. 1– d 9– b 17 –c 25 –c 33 –c 41 –a 49 –c 57 –c 65 –a 73 –b 2– d 10 –d 18 –d 26 –a 34 –d 42 –b 50 –a 58 –b 66 –b 74 –b 3– b 11 –a 19 –c 27 –d 35 –a 43 –b 51 –d 59 –a 67 –a 75 –c 1 – a. 2 – b. 3 – c D. 2. Activities that help team members learn how each member thinks & works 3. 3 – a C. A method of changing behaviour through unstructured group d. 3 – c 1 – d. Changing the attitudes stereotype & perception that work group 2. 3 – a B. 2 – d. 1. Its concerned with future impact of today’s decision A. C.73. 1 – a. Its knowledge about group & inter group dynamics in the study of OB d. 3.71. A. 2 – a. Crising management team d. Empowerment b. 3. 4. Resource constraints c. 2 – b. Both a & c To bring about system of organizational renewal that can effectively cope with environmental changes? a. 1 – d. Its area of measuring. 1 – c. 2 – b. 3 – c B. Organizational change c. An outside consultant help manager understand how interpersonal process are affecting the work Sensitivity training b. B. 2 – c. 1 Q. 3 – a B. Emotion Match the following Set A Set B 1. Team building a. establishing the internal organizational structure of the business Q. 5 C. Its science of human learned behaviour & understand organizational culture Anthropology b. Training for development a. 2 – d. 3 – a Match the following Set A Set B 1. Team learning c. Set B a. It establishing performance standard based on firms objective d. 1 – b. 3 – b 1 – c. 3 B. Match the following Set A 1. have about each other Process Consultation c. 2 – a. 3 – d Q. Organization development b. Why individual resist to change? a. Organizational development 2. 2 – d. It .75. 5. 2 – b. Fear of unknown b. 3. 3 – c D. A. 3 – b 4– b 12 –a 20 –c 28 –b 36 –d 44 –a 52 –d 60 –d 68 –c 5– a 13 –b 21 –b 29 –c 37 –b 45 –c 53 –a 61 –a 69 –a 6– b 14 –d 22 –a 30 –b 38 –b 46 –d 54 –c 62 –b 70 –d 7– a 15 –b 23 –c 31 –a 39 –d 47 –c 55 –d 63 –c 71 –a 8– c 16 –a 24 –c 32 –a 40 –b 48 –d 56 –d 64 –a 72 –b Q. 3 – a C. 1 – d. Employee wellness programme Organizational communication Development of social support Adjustment of perception A. Controlling c.2. 1. 1 – c. 1 – a 1 – b. Organizational learning 3. 1 – b. 2. 5. 1 – c. Q. 2 – b.

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