“A STUDY ON JOB SATISFACTION OF EMPLOYEES IN CHOLAMANDALAM MS GENERAL INSURANCE LIMITED CHENNAI”

MAJOR PROJECT REPORT Submitted by

R.MUTHUKUMAR 06BA078
Under the guidance of

Mr. BRIGHTON ANBU
Lecturer KSM

Submitted in partial fulfillment of the requirements for the award of the degree of ” MASTER OF BUSINESS ADMINISTRATION” of Karunya university

KARUNYA SCHOOL OF MANAGEMENT KARUNYA UNIVERSITY COIMBATORE-641114

KARUNYA SCHOOL OF MANAGEMENT KARUNYA UNIVERSITY

DECLARATION

I hereby declare, the project work entitled “A STUDY ON JOB SATISFACTION IN CHOLAMANDALAM MS GENERAL INSURANCE LIMITED, CHENNAI” for partial fulfillment of the requirements for the award of the degree of “MASTER OF BUSINESS ADMINISTRATION”, as a record of original work done by me under the supervision and guidance of Mr. BRIGHTON ANBU, Karunya school of management, Karunya university, COIMBATORE. This project work has not formed the basis for the award of any Degree /Diploma/Associateship/Fellowship of similar titles to any candidate of any university.

Place: Date:

Signature of the student

ACKNOWLEDGMENT

I am indebted to the all powerful ALMIGHTY GOD for all the blessings he showered on me and for being with me throughout the study. I would like to express my sincere thanks to Mr. Dr. REVEES WESLY, HOS Karunya School of management who provided me an opportunity to do this project. I am deeply obliged to Mr. RAYMOND LOBO (VICE PRESIDENT-HR) AND MS. MALINI (HR-MANAGER) for his exemplary guidance and support without whose help this project would not have been success. I would like to place on record my sincere gratitude and appreciation to my project guide Mr. BRIGHTON ANBU Karunya school of management, for his kind cooperation and guidance which enabled me to complete my project. I also take this opportunity to express my deed gratitude to my loving parents and

friends who are a constant source of motivation and for their never ending support and
encouragement during this project.

S.No Title of the Table Page No .

1. 2. 17. 15. 13. 14. 7. 6. 9. 16. Table showing gender of the respondents Table showing monthly income of the respondents Table showing Education qualification of the respondents Table showing marital status of the respondents Table showing Years of experience of the respondents Table showing Working hours are convenient for me of the employees Table showing I’m happy with the work place of the respondents Table showing the lightings and other arrangements in the office are satisfactory of the respondents Table showing I have too much work to do of the respondents Table showing safety measures provided by the company of the respondents Table showing My relationship with my supervisors is cordial of the respondents Table showing my supervisor in not partial of the respondents Table showing my supervisor considers my idea too while taking decision of the respondents Table showing I’m satisfied with the support from my co-workers of the respondents Table showing People here have concern over one another and tend to help one another of the respondents Table showing I’m happy with the refreshment facilities of the respondents Table showing we are provided with the rest and lunch room facilities and they are good of the respondents . 12. 4. 11. 8. 10. 5. 3.

20 21 22. 28. 25. Table showing I’m satisfied with the loan facilities and other personal welfare facilities offered by the company of the respondents Table showing I feel I’m paid a fair amount for the work I do of the respondents Tale showing I’m satisfied with the chances for my promotion of the respondents. 23. 19. Table showing communication seems good within this organization of the respondents Table showing work assignments are explained clearly to me of the respondents Table showing I love this job and to work in this organization of the respondents. 24. Table showing the salary we receive are good as other organizations offer of the respondents Table showing I’m satisfied with the allowances provided by the organization of the respondents Table showing I feel my boss motivates me to achieve the organizational goals of the respondents Table showing my supervisor motivates me to increase my productivity when I’m unproductive of the respondents. 29 30 31 32 33 34 Table showing the parking space for our facilities of the respondents Table showing I’m satisfied with the first aid facilities of the respondents.18. 27. 26. Table showing My work life is meaningful to me of the respondents Table showing my work life is valuable in attaining organizational goals of the respondents Table showing I have adequate opportunities to use my ability of the respondents Table showing overall I’m satisfied with the job of the respondents Table showing the significance difference among experience group of respondents with reference to environment and nature of work factor .

41. S. Table showing the significance difference among experience group of respondents with reference to Relationship with supervisors and colleagues factor Table showing the significance difference among experience group of respondents with reference to welfare facilities factor Table showing the significance difference among experience group of respondents with reference to Pay and promotion factor Table showing the significance difference among experience group of respondents with reference to Communication and motivation factor Table showing the significance difference among experience group of respondents with reference to job factor. Table showing the significance difference among Gender of respondents with reference to job factor. 40. 37.No Title of the Chart Page No . Table showing the significance difference among Age group of respondents with reference to job factor. 39. 38. 36.35.

10. 5.1. 4. 13. 14. 16. 17. 9. 6. Chart showing gender of the respondents Chart showing monthly income of the respondents Chart showing Education qualification of the respondents Chart showing marital status of the respondents Chart showing Years of experience of the respondents Chart showing Working hours are convenient for me of the employees Chart showing I’m happy with the work place of the respondents Chart showing the lightings and other arrangements in the office are satisfactory of the respondents Chart showing I have too much work to do of the respondents Chart showing safety measures provided by the company of the respondents Chart showing My relationship with my supervisors is cordial of the respondents Chart showing my supervisor in not partial of the respondents Chart showing my supervisor considers my idea too while taking decision of the respondents Chart showing I’m satisfied with the support from my co-workers of the respondents Chart showing People here have concern over one another and tend to help one another of the respondents Chart showing I’m happy with the refreshment facilities of the respondents Chart showing we are provided with the rest and lunch room facilities and they are good of the respondents . 7. 12. 3. 11. 8. 15. 2.

18. Chart showing I’m satisfied with the loan facilities and other personal welfare facilities offered by the company of the respondents Chart showing I feel I’m paid a fair amount for the work I do of the respondents Tale showing I’m satisfied with the chances for my promotion of the respondents. 19. 25. 28. 27. Chart showing communication seems good within this organization of the respondents Chart showing work assignments are explained clearly to me of the respondents Chart showing I love this job and to work in this organization of the respondents. 23. 24. 26. 20 21 22. Chart showing the salary we receive are good as other organizations offer of the respondents Chart showing I’m satisfied with the allowances provided by the organization of the respondents Chart showing I feel my boss motivates me to achieve the organizational goals of the respondents Chart showing my supervisor motivates me to increase my productivity when I’m unproductive of the respondents. Chart showing My work life is meaningful to me of the respondents Chart showing my work life is valuable in attaining organizational goals of the respondents Chart showing I have adequate opportunities to use my ability of the respondents Chart showing overall I’m satisfied with the job of the respondents Chapter -I INTRODUCTION . 29 30 31 32 33 Chart showing the parking space for our facilities of the respondents Chart showing I’m satisfied with the first aid facilities of the respondents.

Further his family relationship.1. desire and level of aspiration should be considered. It expresses the amount of agreement between one’s expectation of the job and the rewards that the job provides. these attitudes are related to the job under condition with such specific factors such as wages. conditions of work. Contribute ultimately to job satisfaction. In a narrow sense. 1. Job Satisfaction. Such factors as employee’s age.1 Job Satisfaction: Job Satisfaction is the favorableness or un-favorableness with which the employee views his work. thus. However. is the result of various attitudes possessed by an employee. Social status. activity in the organizations etc. recreational outlets.2 FACTORS INFLUENCING JOB SATISFACTION . The nature of one’s environment of job is an important part of life as Job Satisfaction influences one’s general life satisfaction. more comprehensive approach requires that many factors are to be included before a complete understanding of job satisfaction can be obtained. health temperature. Job Satisfaction is a part of life satisfaction. social relation on the job. prompt settlement of grievances and fair treatment by employer. Supervisors of employment.

AGE Age has also been found to have a direct relationship to level job of satisfaction of employees. The feelings of workers towards his supervisors are usually similar to his feeling towards the company. in other groups job satisfaction is lower and in other there is no difference at all. Supervision is equally a strong contributor to the job satisfaction as well as to the job dissatisfaction. . Bad supervision results in absenteeism and labor turnover. The role of supervisor is a focal point for attitude formation. Certainly. In some groups job satisfaction is higher with increasing age. One’s associates with others had frequently been motivated as a factor in job satisfaction. this seems reasonable because people like to be near their friends. friendly and co-operative. Good supervision results in higher production and good industrial relations. PAY Studies also show that most of the workers felt satisfied when they are paid more adequately to the work performed by them. The workers derive satisfaction when the co-workers are helpful. The relative important of pay would probably changing factor in job satisfaction or dissatisfaction.The major factors influencing job satisfaction are presented below: SUPERVISION To a worker. CO-WORKERS Various studies had traced this factor as a factor of intermediate importance.

The reasons stated to be are that wages were insufficient due to increased cost of living.3 REVIEW OF LITERATURE: JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH . EDUCATION Studies conducted among various workers revealed that most of workers who had not completed their school education showed higher satisfaction level. 1. WORKING CONDITION The result of various studies shows that working condition is an important factor. Working conditions are more important to women workers than men workers. However. Most of the studies have revealed that the married person finds dissatisfaction in his job than his unmarried counterpart. educated workers felt less satisfied in their job.MARITAL STATUS Marital status has an important role in deciding the job satisfaction. educations to children etc. Good working atmosphere and pleasant surroundings help increasing the production of industry.

It also investigates the impacts of bank type. E. Muzondo and B. fringe levels supervision. and co-worker relation are the most important factors contributing to job satisfaction. Private bank officers have higher of job satisfaction than those from public sectors as they enjoy better facilities and supportive work environment. inadequate salaries. T. Chimanikire. Mutandwa The broad objective of this study was to determine factors affecting job satisfaction among academic professionals in tertiary institutions of Zimbabwe against the backdrop of high brain drain in the sector. N. Sex and age differences have relatively lower level of impact on it. and sex differences on the attitudes toward job Satisfaction. 1. work experience. The results of the study showed that a greater proportion of the academic staff was not satisfied with their jobs. efficiency in work.– Bangladesh. allowances. Mutandwa. C.4 Objective of the study: . age. by NAZRUL ISLAM & GOUR CHANDRA SAHA This study attempts to evaluate job satisfaction of bank officers in It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of officers. The overall job satisfaction of the bank officers is at the positive level. The result shows that salary. Gadzirayi. Factors affecting Job satisfaction among academic professionals in tertiary institutions in Zimbabwe – By P. A total of eighty respondents were selected randomly from departmental lists and interviewed using structured questionnaires. Reasons for dissatisfaction include high volume of work. loans to facilities purchase of housing stands and cars.

5 Limitations of the study: 1. Due to time constraint the researcher was not able to complete the project to desired level. 4. 5. Chennai. To find the significance difference among male and female employees with respect to job Factors. Sample size of the study is only 100. To Study the job satisfaction of employees in Cholamandalam MS General Insurance. 2. Some of the respondents were not responding to some of the questions. 2. To find the significance difference among age groups with respect to job Factors. 3. 1. 3. To find out whether experience have an effect on Job Factors.1. To Measure the satisfaction levels of employees on various factors and give suggestions for improving the same. .

INDUSTRY PROFILE 2.1 Industry .

unemployment. Insurance can be used as a tool to shield an individual against potential risks like travel accidents. compensation to restore the earnings lost by them due to a Sudden death or disability. The monthly premiums for a life insurance are generally based upon the . Some of these lead to financial losses. Insurance is a way of protecting against these financial losses. For a payment (premium). property destruction by natural calamities. if any. But even more tragic is the death of a sole bread earner for the family. This financial hardship due to a sudden death of a family member or a disability resulting to a loss of job or inability to Work can be avoided to a great extent by taking up a life insurance policy. as well as the financial loss putting their survival in jeopardy. A Life insurance or disability insurance covers such losses and pays a family. death. an insurance company will take the responsibility of compensating your financial losses. who then has to go through the pain of losing their loved one. Insurance can be termed as a form of risk management which is mainly used to protect an individual against the risk of prospective financial loss. fire mishaps etc.INSURANCE: We face a lot of risks in our daily lives. theft. Life insurance: Loss of a family member is a catastrophe which glooms a family’s life.

There are products that cover property against burglary. health. Further. insurance of motor vehicles against damages and theft forms a major chunk of non-life insurance business. A Marine Cargo policy covers goods in transit including by sea. General Insurance: Insurance other than ‘Life Insurance’ falls under the category of General Insurance. the maximum claim amount payable would be Rs. flood storm and inundation. it is important that the cover is taken for the actual value of the property to avoid being imposed a penalty should there be a claim. burglary etc. There are also other covers such as Errors and Omissions insurance for professionals. Non-life insurance companies have products that cover property against Fire and allied perils. in the event of a loss to the extent of say Rs. air and road.age. in addition to the total benefits to be paid to him for his policy. personal insurance such as Accident and Health Insurance.25/. Where a property is undervalued for the purposes of insurance.50/-. there are policies that cover the hull of ships and so on. the insured will have to bear a ratable proportion of the loss. In respect of insurance of property.100 and it is insured for Rs. The non-life companies also offer policies covering machinery against breakdown. General Insurance comprises of insurance of property against fire. For instance if the value of a property is Rs.(50% of the loss .50/-. and occupation information of the applicant. earthquake and so on. and liability insurance which covers legal liabilities. theft etc. credit insurance etc.

Personal insurance covers include policies for Accident.being borne by the insured for underinsuring the property by 50%). Workmen’s Compensation Policy etc offer cover against legal liabilities that may arise under the respective statutes— Motor Vehicles Act.. Health etc. The Third Party Administrators also provide service for reimbursement claims. Accident and health insurance policies are available for individuals as well as groups. The Workmen’s Compensation Act etc. Health insurance covers offered by non-life insurers are mainly hospitalization covers either on reimbursement or cashless basis. insurers offer group discounts. Many industries insure against Public liability. A group could be a group of employees of an organization or holders of credit cards or deposit holders in a bank etc. Sometimes the insurers themselves process reimbursement claims. The cashless service is offered through Third Party Administrators who have arrangements with various service providers. Liability insurance covers such as Motor Third Party Liability Insurance.e. i. There are liability covers available for Products as well. . Products offering Personal Accident cover are benefit policies. This concept is quite often not understood by most insured. hospitals. Normally when a group is covered. Some of the covers such as the foregoing (Motor Third Party and Workmen’s Compensation policy) are compulsory by statute. Liability Insurance not compulsory by statute is also gaining popularity these days.

COMPANY PROFILE .

committed to corporate governance. The Murugappa Group. is a 1. • Diversified plantations. nutraceuticals financial services. • . The Murugappa Group is the recipient of the Distinguished Family Business Award – 2001 from the International Institute of Management Development (IIMD) in Switzerland. engineering. Deeply committed to various social concerns – be it healthcare. It has 29 companies under its umbrella of which eight are listed and actively traded as the National Stock Exchange and the Bombay Stock Exchange. a century old group with a turnover of Rs.2 The Murugappa Group: The Murugappa Group. It is the only business group in Asia to have received this prestigious award. with a workforce of nearly 28. farm inputs. chemicals. • Industry leader in many fields – first Indian corporate house that evolved from being a family-owned business to a professionally run organization.85 billion USD conglomerate with business interests. – abrasives.000 satisfied employees. businesses sugar.7300 crores.2. a century old group with a turnover of Rs.7300 crores. and bio-products. education or field research to help rural India. • Key Strengths – highly people-oriented people.

Leading Brands – BSA and Hercules. Spain. – A pioneer and industry leader in abrasives. Coromandel Fertilizers – Bringing world-class technology to the Indian farmer enabling him to produce more from small land holdings. Erstwhile Sanitary ware division was recently spun off as Joint Venture with ROCA. – Godavari Fertilizers. a Company acquired from the Government of Andhra Pradesh manufacturers phosphatic fertilizers in Chola DBS Finance Company LTd. refractories and industrial ceramics. steel strips tubing and auto components. – The Company has interest in Sugar and bio- chemicals. – Strong presence in the financial service sector. with a solid reputation in automobile financing.Group Companies The Major group Companies are: Tube Investments of India Ltd. Ajax and Jawan. electro chemicals. . Assisting India achieve self-sufficiency in food. Carborundum Universal Ltd. – Core business areas are in the manufacturing of bicycles. EID Parry India Ltd. Godavari Fertilisers Kakinada. Leading brands – Ball master.

The company also offers global services with 61 sales bases in 38 countries and regions overseas. 257 claims handling offices and approximately 75. It is the first tea factory in the world to be computerized and the first CTC factory to obtain the ISO 9000 certification. . Today the group operates in non-life insurance. in terms of net premium and is rated AA – Standard & Poor and Aa3 by Moody’s Mitsui Sumitomo Insurance has 733 sales bases. both highly successful Mitsui Sumitomo Insurance Group Mitsui Sumitomo Insurance Group is one of the largest insurance groups in the world. financial services and risk management services. – Part of the Group’s plantation business. MS is the second largest insurance group in Japan.000 agents throughout Japan to form a sales network of the highest class in the industry. Parry Nutraceuticals Ltd. Leading Brands .Beta Carotene and Spirulina. has many firsts to its credit. With non-life insurance as its core business. nutritional supplements. With A GWP of 13.Parry Agro Industries Ltd. – A major player in the field of healthcare. life insurance. the Mitsui Sumitomo Insurance Groups operations span 38 countries across the globe.74 billion USD in 2005.

insurance sector and recently into personal finance. The Business Units The business units within Cholamandalam are: • • Cholamandalam MS General Insurance Company Ltd. With a strong focus on growth. (General Insurance ) Chola DBS Finance Company Ltd (CDFL) (Asset Finance: Leasing. Cholamandalam today has a strong presence in the financial service sector. (CAMC) (Mutual Funds) • DBS Cholamandalam Distribution Services Ltd. Capital market Finance) • DBS Cholamandalam Asset Management Co. Ltd.Cholamandalam Financial Services Group Chola DBS Finance Company LTd. is a financial service conglomerate that has achieved a high compound annual growth rate. Corporate Finance. with a solid reputation in automobile financing. Cholamandalam has widened its services by diversifying into mutual funds. (CMSRS)(Risk Inspection and Management Consulting) . Hire purchase. (CSec)(Stock Broking) Cholamandalam MS Risk Management Services Ltd. (CDS) (Retail Distribution of Financial Products) • • DBS Cholamandalam Securities Ltd.

0 billion Murugappa Group. 2001 under the companies Act. The company was incorporated as Cholamandalam General Insurance Company Limited on November 2. Travel. one of the top ten General Insurance companies globally and Japans second largest Insurance Group. Cholamandalam MS is poised to become one of the large players in the Industry. high operational efficiency for policy issuances. 2002 to transact general insurance business. Marine and Engineering.Cholamandalam MS General Insurance Company Ltd: Cholamandalam MS General Insurance Company Ltd. The Organizations’ commitment to consumer orientation is seen right from Underwriting and product development. During the year 2003-2004 the company inducted Mitsui Sumitomo Insurance Company Limited. is a Joint Venture between the $2. professionally managed business groups enjoying leadership position in many of its several diversified businesses and Mitsui Sumitomo Insurance Group of Japan. one of India’s largest familypromoted. Property. to excellent customer redressal mechanisms for fair and quick Claims settlement. to Accident. Cholamandalam MS offers a rich range of comprehensive product solutions panning almost all non-life Insurance offerings ranging from Motor Insurance. With its competencies and consumer focus. Home. Health. its product differentiation. Japan as a strategic alliance partner with a 26% stake and the company’s name was consequently changed to . 1956 and received its Certificate of Registration from the Insurance Regulatory and Development Authority on July 15.

f. 2006) Susumu Uchida Director (till April 25. 2006) V Natarajan Director R Srinivasan Director Suresh N Talwar Director Makoto Toyoshima Director Isamu Endo Director (w. 2006) Junichi Kitamura Wholetime Director Senior Management Team M Anandan Managing Director Junichi Kitamura Wholetime Director S S Gopalarathnam Executive Vice President V Suryanarayanan Vice President -Finance Shivkumar Shankar Business Head-Retail M Subramanian Business Head-Commercial S N Roy Head-Information Technology Kaira Gangaiah Head-Human Resources Suresh Krishnan Company Secretary .f. April 25.Cholamandalam MS General Insurance Company Limited effective May 8.e. Board of Directors M A Alagappan Chairman M Anandan Managing Director (w.e. 2003. April 1.

. Billimoria & Co. Chennai M/s.. Chennai Hongkong & Shanghai Banking Corporation.. Chennai Bankers Standard Chartered Bank. Chennai . S.B. Chennai American Express Bank Ltd. Price Waterhouse.Mitsubishi Ltd.. Chennai Bank of Tokyo.. Chennai ICICI Bank Ltd.Auditors M/s. Chennai HDFC Bank Ltd.

Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or a group. questionnaire design. 3.CHAPTER – III RESEARCH METHODOLOGY: The methodology followed for conducting the study includes the specification of research design. sample design.2 Sample size: The sample size consisting of 100 respondents were selected for the study. sampling technique was adopted.3 Sampling design: Since it is difficult to contact the entire population. 3. The employees were interviewed using convenience sampling techniques. . data collection and statistical tools used for analyzing the collected data. \ . 3.1 Research design: The research design used for this study is of the descriptive type.

A five point scale was used such as strongly disagree. agree and strongly agree.5 Data collection The primary data was collected by using questionnaires. disagree.4 Questionnaire design: Questionnaire was designed in consultation with the experts of Cholamandalam MS General Insurance Company in such a manner that it would facilitate the respondents to reveal maximum information.6 Statistical tools used for analysis: The collected data were analyzed by using following techniques: • • Percentage analysis One-way ANOVA . 3.3. neutral. age. The questionnaire has 28 questions excluding marital status. factor prompted to join reliance. 3.

DATA ANALYSIS AND INTERPRETATION .

0 Cumulative Percent 74.0 26.Chapter -IV Table no: 1 Ge nde r Frequency 74 26 100 Percent 74.0 100.0 Valid male female Total Chart no: 1 Gender 80 60 40 Frequency 20 0 male female Gender Table no: 2 .0 Valid Percent 74.0 100.0 26.0 100.

0 16.0 54.0 Valid Percent 46.0 31.10000 8 10000-20000 45 20000-30000 31 above 30000 16 Total 100 Percent 8.0 100.G U.0 54.0 Cumulative Percent 8.0 100.M onthly AIncome Frequency below rs.0 Valid Chart no: 2 Monthly AIncome 50 40 30 20 Frequency 10 0 below rs.0 84.G Total .0 Valid Percent 8.0 100.0 Valid P.0 45.0 100.0 100.0 16.0 45.0 53.0 31.0 Cumulative Percent 46.0 100.10000 10000-20000 20000-30000 above 30000 Monthly AIncome Table No: 3 Education qualification Frequency 46 54 100 Percent 46.

0 100.G Education qualification Tale No: 4 M arital Status Frequency 55 45 100 Percent 55.0 45.G U.0 100.0 Valid married Unmarried Total Chart no: 4 .0 Valid Percent 55.0 100.0 Cumulative Percent 55.0 45.Chart No: 3 Education qualification 60 50 40 30 Frequency 20 10 0 P.

0 26.0 34.Marital Status 60 50 40 30 Frequency 20 10 0 m arried Unm arried Marital Status Table No: 5 Ye ars of Expe rie nce Frequency Less than 1yr 8 1-2 yrs 26 2-3yrs 20 3-4yrs 26 Above 4yrs 20 Total 100 Percent 8.0 20.0 20.0 Cumulative Percent 8.0 26.0 100.0 20.0 26.0 100.0 26.0 54.0 80.0 Valid Percent 8.0 100.0 20.0 Valid Chart Mo: 5 .

Years of Experience
30

20

Frequency

10

0 Less than 1yr 1-2 yrs 2-3yrs 3-4yrs Above 4yrs

Years of Experience

Table No: 6

Working hours are convenient for me Frequency 34 32 18 13 3 100 Percent 34.0 32.0 18.0 13.0 3.0 100.0 Valid Percent 34.0 32.0 18.0 13.0 3.0 100.0 Cumulative Percent 34.0 66.0 84.0 97.0 100.0

Valid

strongly agree agree neither agree nor disagree disagree strongly disagree Total

Chart No: 6

Working hours are convenient for me
40

30

20

Frequency

10

0 strongly agree agree neither agree nor di disagree strongly disagree

W orking hours are convenient for me

Interpretation: From the above chart and table it is clearly evident that 34% of the respondents strongly agree that working hours are convenient from them and 32% agree with that and 18% neither agree nor disagree and 13% disagree with the working hours and 3% are strongly against working hours.

Table No: 7

I'm happy iwth my work place Frequency 30 39 18 8 5 100 Percent 30.0 39.0 18.0 8.0 5.0 100.0 Valid Percent 30.0 39.0 18.0 8.0 5.0 100.0 Cumulative Percent 30.0 69.0 87.0 95.0 100.0

Valid

strongly agree agree neither agree nor disagree disagree strongly disagree Total

Chart No: 7
I'm happy iwth my work place
50

40

30

Frequency

20

10

0 strongly agree agree neither agree nor di disagree strongly disagree

I'm happy iwth m y work place

Interpretation: From the above table it is clear that 30% respondents strongly agree and 39% respondents agree that they are happy with their work place only 13% disagreed and 18% have no idea towards their work place.

Table No: 8

0 Cumulative Percent 33.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 8 40 The lightings and other arrangements with office are sa 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree The lightings and other arrangem ents with office are satisfactory Interpretation: From the above table its is evident that 33% respondents strongly agree with the lightings and arrangements in the office.0 88.0 70.0 93. .0 100.The lightings and othe r arrange ments with office are satisfactory Frequency 33 37 18 5 7 100 Percent 33.0 37.0 100.0 7.0 18.0 5.0 7.0 5.0 Valid Percent 33.0 37. 37% agree with that and 12% disagree with the lightings and arrangements and 18% have no idea towards lightings and arrangements.0 18.

0 25.0 41.0 37.0 100.0 100.0 25. . 37% of the respondents disagreed with the question” I feel I have too much work” and another 22% strongly disagreed.0 37.0 Cumulative Percent 7. 18% admits they have too much work and 23% have no idea towards this question.0 22.0 22.0 100.0 16.0 9.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 9 I feel i have too much work to do 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree I feel i have too much work to do Interpretation: From the above table it is quite clear that the work load is not high.0 Valid Percent 7.Table No: 9 I fe e l i hav e too much work to do Frequency 7 9 25 37 22 100 Percent 7.0 78.0 9.

0 11.0 31.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 10 safety measures provided by the company 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree safety measures provided by the company Interpretation: From the above table it is evident that the safety measures provided by the organizations are good as 28 and 31% of the respondents agree with that and only 11& 6% disagreed and 24% neither agreed nor disagreed.0 83.0 31.0 24.0 11.0 100.0 Cumulative Percent 28.0 59.0 100.0 100.Table No: 10 safe ty me asure s prov ide d by the company Frequency 28 31 24 11 6 100 Percent 28.0 6.0 6.0 94.0 Valid Percent 28. .0 24.

0 87.0 7.0 16.0 6.0 100.0 100.0 71.0 93.0 16.0 Cumulative Percent 30. .0 41.TableNo: 11 M y re lationship with my supe rv isor is cordial Frequency 30 41 16 6 7 100 Percent 30.0 41.0 6.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 11 My relationship with my supervisor is cordial 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree My relationship with my supervisor is cordial Interpretation: From the above table it is clear that relationship between employees and their supervisors are cordial because 30% of respondents strongly agreed to it and 41% agreed to it and only 13% disagreed and 16% of respondents have neither agreed nor disagreed.0 Valid Percent 30.0 7.

0 100.0 15.0 82.0 18.0 Cumulative Percent 18. .0 Valid Percent 18.0 30.0 18.0 63.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 12 My supervisor is not partial 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree My supervisor is not partial Interpretation: From the above table it is evident that the supervisors are not partial to the employees as 18% strongly agreed and 30% agreed to the question but 19% disagreed and 18% strongly disagreed this level is quite high compared to other questions.0 100.0 30.Tale No: 12 M y superv isor is not partial Frequency 18 30 15 19 18 100 Percent 18.0 19.0 15.0 48.0 19.0 100.

0 43.0 97.0 Cumulative Percent 26.0 2. .0 3.0 100.0 95.0 26.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 13 My supervisor considers my idea too while taking decisio 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree My supervisor considers my idea too while taking decision Interpretation: From the above table it is clear that 26 and 42% of the respondents agree that supervisors consider their employees ideas also and only 5% disagreed and 26% neither agreed nor disagreed.0 3.0 100.0 Valid Percent 26.0 26.0 43.0 2.0 100.Table No: 13 M y supe rv isor conside rs my ide a too while taking de cision Frequency 26 43 26 2 3 100 Percent 26.0 69.

0 7.0 9.0 84.0 16.0 16.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 14 I'm satisfied with the support from my co-workers 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree I'm satisfied with the support from my co-workers Interpretation: From the above table it is clear that relation with co-workers is quite good as nearly 68% of the respondents agree that they are satisfied with support from co-workers and only 15% disagreed and 16% have no answer to this .0 100.Table No: 14 I'm satisfie d with the support from my co-worke rs Frequency 21 47 16 9 7 100 Percent 21.0 47.0 68.0 Valid Percent 21.0 47.0 100.0 7.0 Cumulative Percent 21.0 9.0 93.

0 19.Table No: 15 Pe ople here have concern from one anothe r and tend to he lp one another Frequency 26 41 19 9 5 100 Percent 26.0 100.0 9.0 5.0 95.0 19. .0 9.0 67.0 Valid Percent 26.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 15 50 People here have concern from one another and tend to 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree People here have concern from one another and tend to help one another Interpretation: From the above table it is clear that in this organization people have concern over each other as 26% strongly agreed and 41% agreed and only 14% disagreed and 19% neither agreed nor disagreed.0 100.0 41.0 41.0 Cumulative Percent 26.0 86.0 5.

0 15.0 26.Table No: 16 I'm satisfie d with the re fre shme nt facilitie s Frequency 9 20 30 26 15 100 Percent 9.0 Valid Percent 9.0 20.0 Cumulative Percent 9. .0 20.0 26.0 15.0 30.0 100.0 59.0 85.0 100.0 29.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 16 I'm satisfied with the refreshment facilities 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree I'm satisfied with the refreshment facilities Interpretation: From the above table it is clear that the employees are not satisfied with the refreshment facilities offered by the company as 26% of respondents disagreed and 15% strongly disagreed and 30% neither agreed nor disagreed and only 29% agreed.0 30.

0 20.0 20.0 24.0 100.0 34.0 Valid Percent 8.0 16.0 Cumulative Percent 8.0 34.0 22.Table No: 17 We are prov ide d with the re st and lunch room and the y are good Frequency 8 16 22 34 20 100 Percent 8.0 22.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 17 We are provided with the rest and lunch room and they ar 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree W e are provided with the rest and lunch room and they are good Interpretation: From the above table it is quite evident that 24% strongly disagreed and 30% of the respondents disagreed and 22% neither agreed nor disagreed and only 24% of the respondents are satisfied with the rest and lunch room provided. .0 100.0 80.0 46.0 16.

0 31.0 37.0 24.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 18 The parking space for our vehicles are satisfactory 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree The parking space for our vehicles are satisfactory Interpretation: From the above table it is clear that respondents are not satisfied with the parking facilities provided by the company as 31% of respondents strongly disagreed and 32% of respondents disagreed and only 13% of respondents are satisfied with the parking facilities and 24% have neither agreed nor disagreed.0 24.0 100.0 32.0 9.0 31.0 32.0 9.0 Cumulative Percent 4.0 69.0 13.Table No: 18 The parking space for our v e hicle s are satisfactory Frequency 4 9 24 32 31 100 Percent 4.0 100.0 Valid Percent 4.0 100. .

0 17.0 Cumulative Percent 5.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 19 I'm satisfied with the first aid facilities 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree I'm satisfied with the first aid facilities Interpretation: From the above table it is clear that employees are not satisfied with the first aid facilities as more than 52% ( 31% disagree and 21% strongly disagree) disagreed and only 17% agreed and 31% of respondents neither agreed nor disagreed.0 31.Table No: 19 I'm satisfie d with the first aid facilitie s Frequency 5 12 31 31 21 100 Percent 5.0 100.0 31. .0 Valid Percent 5.0 48.0 79.0 21.0 21.0 12.0 31.0 100.0 12.0 31.

0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 20 I'm satisfied with the loan facilities and other personal 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree I'm satisfied with the loan facilities and other personal welfare faclit Interpretation: From the above table it is quite clear that respondents are not satisfied with the loan facilities offered by the organization as 34% of respondents disagree and 17% of respondents strongly disagree 30% of respondents neither agree nor disagree and only 19% are satisfied with the loan facilities.0 34.0 17.0 34.0 49.Table No: 20 I'm satisfie d with the loan facilitie s and othe r pe rsonal we lfare faclitie s offe re d by the company Frequency 7 12 30 34 17 100 Percent 7.0 19. .0 100.0 Valid Percent 7.0 17.0 100.0 83.0 30.0 30.0 12.0 12.0 100.0 Cumulative Percent 7.

0 100.0 100.0 13.0 39.0 Valid Percent 15.0 Cumulative Percent 15. Only `3% disagree and 8% strongly disagree. 25% neither agree nor disagree.0 25.0 92.0 54.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 21 I fell I'm paid a fair amount for the work i do 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree I fell I'm paid a fair amount for the work i do Interpretation: From the above table it is evident that the respondents are satisfied with their salary as 39% agree and 15% strongly agree.0 79.0 25. Table No: 22 .0 13.0 39.0 8.0 100.Table No: 21 I fe ll I'm paid a fair amount for the work i do Frequency 15 39 25 13 8 100 Percent 15.0 8.

I'm satisfie d with the chance s for my promotion Frequency 27 43 13 9 8 100 Percent 27.0 100. .0 100.0 9.0 100.0 43.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 22 I'm satisfied with the chances for my promotion 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree I'm satisfied with the chances for my promotion Interpretation: From the above table it is quite clear that employees are satisfied with their chances for promotion as 43% agree and 27% strongly agree.0 43.0 8.0 83.0 8. Only 9% disagree and 8% strongly disagree.0 92.0 Valid Percent 27.0 Cumulative Percent 27.0 13. 13% neither agree nor disagree.0 13.0 70.0 9.

0 Valid Percent 27.0 37.0 26. Only 6% disagree and 4% strongly disagree.0 37.0 6.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 23 40 The salary we receive are good as other organizations o 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree The salary we receive are good as other organizations offer pay to their Interpretation: From the above table it is quite clear that the salary in this organization is at par to the industry as 37% agree and 27% strongly agree.Table No: 23 The salary we re ce iv e are good as othe r organizations offe r pay to the ir e mploye e s Frequency 27 37 26 6 4 100 Percent 27. 26% neither agree nor disagree. .0 100.0 64.0 96.0 4.0 6.0 100.0 26.0 Cumulative Percent 27.0 100.0 4.0 90.

0 93. .0 11.0 7.0 7.0 11.0 100. 21% neither agree nor disagree.0 100.0 61.0 Cumulative Percent 19.0 21.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 24 I'm satisfied with the allownaces provided by the organizat 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree I'm satisfied with the allownaces provided by the organization Interpretation: From the above table it is clear that the employees are satisfied with the allowances and other benefits provided by the organization as 42% agree and 19% strongly agree.0 21.0 100.0 42.0 42. Only 11% disagree and 7% strongly disagree.Table No: 24 I'm satisfie d with the allown ace s prov ide d by the organization Frequency 19 42 21 11 7 100 Percent 19.0 Valid Percent 19.0 82.

0 100.0 9.0 91.0 Cumulative Percent 11.0 100.0 44.0 22. .0 25. 22% disagree this is quite high compared to other factors and 9% strongly disagree and 25% neither agree nor disagree.0 9.0 Valid Percent 11.Table No: 25 I fe el my boss motiv ate me to achiev e the organizational goals Frequency 11 33 25 22 9 100 Percent 11.0 69.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 25 40 I feel my boss motivate me to achieve the organizational go 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree I feel my boss motivate me to achieve the organizational goals Interpretation: From the above table it is evident that employees boss are motivating to achieve organizational goals as 33% agree and 11% strongly agree.0 22.0 33.0 25.0 33.

0 7.0 7.0 44.0 93.0 44.0 18.0 100.0 80.Table No: 26 M y supe rv isor motiv ate s me to incre ase my e fficie ncy at time s whe n i'm not productiv e Frequency 18 44 18 13 7 100 Percent 18.0 Valid Percent 18.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 26 My supervisor motivates me to increase my efficiency a 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree My supervisor motivates me to increase my efficiency at times when i'm n Interpretation: From the above table it is evident that employees boss motivates the employee when he is unproductive and help him to be productive as 44% agree and 18% strongly agree.0 62.0 Cumulative Percent 18. Only 7% strongly disagree and 7% disagree. .0 18.0 13. 18% neither agree nor disagree.0 13.0 100.

0 8.0 100.0 Cumulative Percent 26.0 39.0 Valid Percent 26.0 100.Table Nio: 27 Communication se e ms good within this organization Frequency 26 39 17 10 8 100 Percent 26.0 39.0 10.0 8. Only 10% disagree and 8% strongly disagree.0 82. .0 17.0 92. 17% neither agree nor disagree.0 17.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 27 Communication seems good within this organization 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree Communication seems good within this organization Interpretation: From the above table it is clear that communication seems good in this organization as 39% agree and 26% strongly agree.0 100.0 10.0 65.

0 41. 15% neither agree nor disagree.0 Valid Percent 17.0 41.0 17.0 Cumulative Percent 17.0 100.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 28 W ork assignments are explained clearly to me 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree W ork assignments are explained clearly to me Interpretation: From the above table it is evident that respondents are quite happy with the way work assignments are explained as 41% agree and 17% strongly agree.0 58.0 10.Table No: 28 Work assignme nts are e xplaine d cle arly to me Frequency 17 41 15 17 10 100 Percent 17.0 10. .0 17.0 15.0 100.0 73.0 100.0 90.0 15. Only 10% strongly disagree and 17% agree.

. Only 9% strongly disagree and 14% disagree.0 20.0 Cumulative Percent 19.0 20.0 100.0 100.0 57.0 14.0 Valid Percent 19.0 38.0 77.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 29 I love my job and to work in this organization 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree I love my job and to work in this organization Interpretation: From the above table it is clear that employees love their job as 38% agree for this question and 19% strongly agree.0 9.0 38.0 14.Table No: 29 I lov e my job and to work in this organization Frequency 19 38 20 14 9 100 Percent 19. 20% neither agree nor disagree.0 91.0 100.0 9.

0 40.0 7.0 16.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 30 My work life is meaningful 50 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree My work life is meaningful Interpretation: From the above table it is clear that respondents feel that their job is meaningful for them as 40% agree and 25% strongly agree.0 Valid Percent 25. Only 7% disagree and 12% strongly disagree.0 12.0 7.0 100.0 65. 16% neither agree nor disagree.0 100.0 40. Table No: 31 .Table No: 30 M y work life is me aningful Frequency 25 40 16 7 12 100 Percent 25.0 12.0 88.0 Cumulative Percent 25.0 16.0 81.0 100.

0 84. 12% neither agree nor disagree.0 47.0 100.0 72. Only 9% strongly disagree and 7% disagree.0 91.0 47.0 100.0 Valid Percent 25.0 9.0 7.I conside r that my work is valuable in attaining my organizational goals Frequency 25 47 12 7 9 100 Percent 25.0 12.0 100.0 Cumulative Percent 25.0 12.0 7. .0 9.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 31 I consider that my work is valuable in attaining my organiz 50 40 30 Frequency 20 10 0 strongly agree agree neither agree nor di disagree strongly disagree I consider that my work is valuable in attaining my organizational goals Interpretation: From the above table it is quite clear that most respondents feel that their job is contributing for organizational goals as 47% agree and 25% strongly disagree.

Table No: 32 I hav e ade quate opportunity to use my ability Frequency 12 30 24 21 13 100 Percent 12.0 30.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 32 I have adequate opportunity to use my ability 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree I have adequate opportunity to use m y ability Interpretation: From the above table it is quite clear that respondents have adequate opportunity to use their ability as 30% agree and 12% disagree.0 Valid Percent 12.0 24.0 21.0 66.0 13.0 24.0 100.0 100.0 87.0 30.0 21.0 Cumulative Percent 12.0 42.0 100. Only 13% strongly disagree and 21% disagree and 24% neither agree nor disagree.0 13. .

0 6.0 Valid strongly agree agree neither agree nor disagree disagree strongly disagree Total Chart No: 33 Overall I'm satisfied with my job 40 30 20 Frequency 10 0 strongly agree agree neither agree nor di disagree strongly disagree Overall I'm satisfied with m y job Interpretation: From the above table it is evident that Overall satisfactions of the respondents are good as 33% agree and 21% strongly agree.0 100.0 100.0 25.0 79.0 54.0 94.0 33.0 100.0 15. .0 6. Only 6% strongly disagree and 15% disagree and 25% neither agree nor disagree.0 Cumulative Percent 21.0 33.Table No: 33 Ov e rall I'm satisfie d with my job Frequency 21 33 25 15 6 100 Percent 21.0 15.0 25.0 Valid Percent 21.

318 Sig.591 30.761 Since the significant difference is greater than 0. H0: There is no significant difference among respondents of various experience groups with regard to the factor Relationship with supervisors and colleagues.05 accept null hypothesis and reject alternate hypothesis which says.148 . H1: There is significant difference among respondents of various experience groups with regard to Environment and nature of work factor Table No: 34 ANOVA Environment and Nature of work Sum of Squares .465 df Between Groups Within Groups Total Interpretation: 4 95 99 Mean Square . there is no significant difference among respondents of various experience with respect to environment and nature of work.758 F . H1: . .ONE WAY ANOVA H0: There is no significant difference among respondents of various experience groups with regard to Environment and nature of work factor.168 30.

.576 df Mean Square .286 Between Groups Within Groups Total Interpretation: 4 95 99 Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says.300 . there is no significant difference among respondents of various experience with respect to Relationship with supervisors and colleagues. H0: There is no significant difference among respondents of various experience groups with regard to the factor Welfare facilities H1: There is significant difference among respondents of various experience groups with regard to the factor Welfare facilities Table No: 36 .273 Sig.199 22. Table No: 35 ANOVA Relationship with supervisors and colleagues Sum of Squares 1.376 23.236 F 1.There is significant difference among respondents of various experience groups with regard to the factor Relationship with supervisors and colleagues.

441 Sig. .302 F 1. there is no significant difference among respondents of various experience with respect to welfare facilities. H0: There is no significant difference among respondents of various experience groups with regard to the factor Pay and Promotion H1: There is significant difference among respondents of various experience groups with regard to the factor Pay and Promotion Table No: 37 .227 Between Groups Within Groups Total 4 95 99 Interpretation: Since the significant difference is greater than 0.ANOVA Welfare facilities Sum of Squares 1.435 .05 accept null hypothesis and reject alternate hypothesis which says.741 28.440 df Mean Square .699 30.

787 . Table No: 38 .369 F 2.082 Between Groups Within Groups Total Interpretation: Since the significant difference is greater than 0. H0: There is no significant difference among respondents of various experience groups with regard to the factor Communication and Motivation.05 accept null hypothesis and reject alternate hypothesis which says.ANOVA Pay and Promotion Sum of Squares 3.165 df 4 95 99 Mean Square .017 38. .148 35. there is no significant difference among respondents of various experience with respect to Pay and promotion.135 Sig. H1: There is significant difference among respondents of various experience groups with regard to the factor Communication and Motivation.

H0: There is no significant difference among respondents of various experience groups with regard to Job Factors.627 Between Groups Within Groups Total Interpretation: Since the significant difference is greater than 0. .360 40.414 F .359 F .652 Sig.100 35.234 . there is no significant difference among respondents of various experience with respect to communication and motivation.05 accept null hypothesis and reject alternate hypothesis which says.359 .798 df 4 95 99 Mean Square .437 39.937 34.867 Sig. H1: There is significant difference among respondents of various experience groups with regard to Job Factors Table No: 39 ANOVA job factor Sum of Squares 1.037 df 4 95 99 Mean Square .487 Between Groups Within Groups Total Interpretation: .ANOVA Communication and Motivation Sum of Squares . .

.05 accept null hypothesis and reject alternate hypothesis which says. H1: There is significant difference among respondents of various Age groups with regard to Job Factors.991 Between Groups Within Groups Total Interpretation: Since the significant difference is greater than 0.790 40. Table No: 40 ANOVA job factor Sum of Squares .004 .009 Sig. there is no significant difference among respondents of various experience with respect to Job factors H0: There is no significant difference among respondents of various Age groups with regard to Job Factors.421 F .Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says. H0: .007 40. there is no significant difference among respondents of various age groups with respect to Job factors.798 df 2 97 99 Mean Square .

. Table No: 41 ANOVA job factor Sum of Squares . Chapter -V .036 . there is no significant difference among respondents of various genders with respect to Job factors.762 40.798 df 1 98 99 Mean Square .05 accept null hypothesis and reject alternate hypothesis which says.There is no significant difference among respondents of various genders with regard to Job Factors.416 F .086 Sig.770 Between Groups Within Groups Total Interpretation: Since the significant difference is greater than 0. H1: There is significant difference among respondents of various genders with regard to Job Factors.036 40.

56174 5.5400 Std.62089 .20 3.48799 .46 levels which is disagree level.00 1.4600 2.59490 .80 4.00 1.3620 3.5725 2.57.55450 .00 4.1 Findings: The descriptive statistics table helps us to derive satisfaction level of employees on various factors: The respondents are satisfied with the environment and nature of work factors as their mean value is near to 2.25 1. The Respondents are not provided with proper welfare facilities that’s the reason the mean value is quite high at 3.55740 .4 .00 2.00 4.40 1.50 The respondent’s relationship with the superiors and colleagues are quite good as their mean value is 2.20 Maximum 4.60 4.4960 2.40 Mean 2.De scriptiv e Statistics N environment and nature of work ationship with supervisors and colleagues welfare facilities pay and promotion communiction and motivation job factors Valid N (listwise) 100 100 100 100 100 100 100 Minimum 1. The Pay and promotion activities in this organization is also good as their mean value is 2. Deviation .36 is an agreeable level. The communication and motivation of employees by their superiors in this organization is reasonable as the mean value is 2.3900 2.

54 which is an agreeable level. The refreshment facilities are also need to be improved because most of the employees are dissatisfied on this factor.The Respondents are overall satisfied with their job as their mean value is 2. The Parking facilities provided by the organization are not good that’s why most respondents disagree with this question. The Rest room facilities in the company are not good and they are not satisfied with the lunch facilities. Suggestions: .

Education Qualification: A) Under graduation B) Post – graduation 6. I’m satisfied with the safety measures provided by my company Relationship with supervisors and colleagues S.20000 C) 20. I feel I have too much work to do 5. Gender: Male Female 4. Monthly Income: A) Below Rest.000. Strongly Disagree Work Environment and nature of work S. Particulars No 1 2 3 4 5 .000-30000 D) Above 30. Neither agree nor disagree 4.000 5. Particulars 1 2 3 4 5 No 1. I’m happy with my work place 3.Questionnaire “A study on Job Satisfaction of Employees in Cholamandalam MS General Insurance Ltd” 1. Age: ……………… 3.000 B) 10. Years of experience: A) Less than 1yr B) 1-2 yrs C) 2-3 yrs D) 3-4 yrs E) Above 4yrs Please indicate your level of agreement in connection with various factors: 1. Strongly agree 2. 10. Disagree 5. Agree 3. Name: ………………………………………………………………………………… … 2. Marital Status A) Married B) Unmarried 7. Working hours are convenient for me 2. The lighting and other arrangements in the office are satisfactory 4.

7. No 11 12 13 14 15 Particulars I’m satisfied with the refreshment facilities We are provided with the rest and lunch room and they are good The parking facilities provided for our vehicles are satisfactory I’m satisfied with the first aid facilities I’m satisfied with the Loan facilities and other personal welfare benefits offered by company 1 2 3 4 5 Pay and promotion S. 9. No 20 Particulars I feel that my Boss motivate me to achieve the organization goal 1 2 3 4 5 . 8. My relationship with my supervisor is cordial My supervisor is not partial My supervisor considers my ideas too while making decision I’m satisfied with the support from my coworkers People here have concern for one another and tend to help one another Welfare Facilities S. 10.6. I’m satisfied with the allowances provided by my organization 1 2 3 4 5 Communication and motivation S. No 16 17 18 19 Particulars I feel I’m being paid a fair amount for the work I do I’m satisfied with my chances for promotion The salaries we receive are good as other organizations pay to their employees.

No 24 25 26 27 28 Particulars I love my job and to work in this organization My work life is meaningful I consider that my work is valuable in attaining my organizational goals I have adequate opportunity to use my ability Overall.21 22 23 My supervisor motivates me to increase my efficiency at times when I’m not productive Communication seem good within this organization Work assignments are explained clearly to me Job factors S. I’m satisfied with my job 1 2 3 4 5 .

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