Directorate of Distance Education

MBA Paper 4.33

KARAIKUDI – 630 003 Tamilnadu

Dear Learner, Greeting from Alagappa University We extend a very warm welcome to you as a Student of Distance Education of Alagappa University. We appreciate your interest in enrolling for MBA Programme. The Programme content is designed to broaden the business acumen, administrative capacity and sharpen the analytical skill of the student. You are instructed to go through the course materials carefully and thoroughly to have better understanding of the subject. You are advised to attend the Personal Contact Programmes to have better clarity on the subject. At the end of the each unit, the review questions are given to enable you to prepare for Examinations. The Model Question Paper is given at the end of the course material for reference and practice. We wish you all the best in your endeavour for successful completion of the programme. Director Directorate of Distance Education Alagappa University Karaikudi, Tamilnadu.


SYLLABUS UNIT 1 Industrial Relations: Concept – Definition – Significance – Objectives – Scope – Approaches – Principles of good industrial relations – Role of State, Employers and the Unions in industrial relation. Trade Unionism and Industrial Relations: Labour movement – Concepts – Trade union movement – Development of trade unionism in Indian – Functions and problems of trade unions. International Labour Movement – International Confederation of Free Trade Unions (ICFTU) – World Federation of Trade Unions (WFTC) – International Labour Organisations (ILO) – Origin, history, objectives and functions. UNIT 3 Industrial Disputes: Meaning – Causes – Forms – Industrial relations machinery – Joint consultation – Works committee – Conciliations – Court of Enquiry – Voluntary arbitration – Adjudication. Employee Discipline: Definition – Causes of indiscipline – Code of discipline – Disciplinary procedure – Code of conduct. Grievance Handling: Meaning of grievances – Causes of grievances – Guidelines for grievance handling – Grievances redressal procedures. UNIT 4 Worker’s Participation in Management: Meaning – Significance – Forms – Situations in India. Collective Bargaining: Meaning – Significance – Principles – Process – Training methods – Evaluation of training and retraining. Wage Administration and Industrial Relations – Wage policy – Objectives – Wage regulation machinery – Wage Board: Growth and development – Composition and functions – Evaluation of wage bonds.


Significance . personal Management and Industrial Relations. Arun Monappa. Bhagoliwal TN. 2. Himalaya. UNIT 6 Employee health. Annamalainagar. Michael V P. HRM and Human Relations. Chockalingam Professor and Head Debt. Agra Publ. REFERNCES 1. Mamoria and Mamoria.Types – Barriers – Methods of overcoming barriers – Principal of effective communication Employee Education and Training – Concept – features – Aims and objects – Contents – Teaching techniques – Training Schemes. SM. safety and security: Meaning – Significance – Programmes – Employee Counseling: Meaning – Significance – Types and Process – Conflict management: Meaning – Types of conflict episode – management of conflict – Quality circle: Meaning – Objectives – Techniques. Himalaya. Of Commerce (DDE) Annamalai University.UNIT 5 Employee Communication: Meaning . 3. Course Material prepared by Dr. . Dynamics of Industrial Relations in India. 4. Industrial Relations. Tata Mc Graw Hill.

Employee Counseling 15. Conflict Management . Grievances Handling 6. Industrial Relations – Introduction 2. Worker’s Education and Training UNIT – VI 12. Employee Communication 11. Industrial Disputes 5. Trade Unionism UNIT – III 4. Collective Bargaining 9. Industrial Health and Social Security 13. Labour And The Constitution UNIT – II 3.CONTENTS UNIT – I 1. Employee Safety Programme 14. Workers’ Participation in Management 8. Wage Administration and Industrial Relations UNIT – V 10. Employee Discipline UNIT – IV 7.

16. Quality Circles .

Industrial Relations – Introduction Labour and The Constitutions .UNIT – I 1. 2.

The pre-industrial revolution period was characterized by a simple process of manufacture. It is considered to be a venture based on purposeful cooperation between management and labour in the process of production and maximum social good is regarded as its ultimate end and both management and employees contribute in their own way towards its success. indirect. This new set-up rendered the old philosophy of industrial relation irrelevant and gave rise to complex. This phenomenon of a new complex industrial set-up is directly attributable to the emergence of ‘Industrial Revolution”. The management has to deal with employees today nto as individuals but also as members of organized social groups who are very much conscious about their rights and have substantial bargaining strength. small scale investment. Also. Due to personal and direct relationship between the employer and the employee it was easier to secure cooperation of the latter. Any grievance or misunderstanding on the part of either party could be promptly removed. Similarly. there emerged a new class of professional managers causing divorce between ownership and management. direct and personal. and impersonal industrial relations. All this led to close proximity between the manager and the managed. Under such a set-up industrial relations were simple. But maintaining smooth industrial relation is not an easy task. This situation underwent a marked change with the advent of industrial revolution – size of the business increased needing investment of enormous financial and human resources.Lesson 1 Industrial Relations – Introduction Industrial relations constitute one of the most delicate and complex problems of the modern industrial society. the objective of evolving and maintaining sound industrial relations is not only to find our ways and means to solve conflicts to resolve differences but also to secure the cooperation among the employees in the conduct of industry. and relations between the employer and the employer became entranged and gradually antagonistic. local markets and small number of persons employed. labour today is no more an unorganized mass of ignorant works ready to obey without resentment or protest the arbitrary and discretionary dictates of management. there was no interference by the State in the economic activities of the people. Hence. Almost all the industrialized countries of he world fact the problem of establishing and maintaining . Industry today is neither viewed as a venture of employers alone nor profit if considered as its sole objective.

Meaning In the broad sense. The first set of factors. . trade union and management. political and legal levels. the sources of demand and supply in the labour market. include both ‘industrial relations’ and ‘collective relations’ as well as the role of the state in regulating these relations. Dunlop defines industrial relations as “the complex interrelations among managers. thus. social. The term ‘industrial relations’ is used widely in industrial organizations and refers to the relations between the employers and workers in an organization. industrial conflict still arises and therefore establishment and maintenance of satisfactory industrial relations forms an important plank in the personnel policies of modern organization. Such a relationship is therefore complex and multidimensional resting on economic. extent and stage of development of trade unions and employers’ organizations and the type of social institutions. occupational. There are mainly two set of factors that determine the state of industrial relations – whether good or poor in any country. However. described as ‘economic factors’ include the nature of economic organization capitalist. described as ‘institutional factors’ include type of labour legislation. works and union and between workers and workers. state.. ethical. workers and agencies of the governments”. Each country has sought to find our solution. depending upon its economic. Industrial relations. J.good management worker relationships in their industries. In indusial relations. the nature and composition of labour force etc. In the narrow sense. Distinction between human relations and industrial relations The term ‘human relations’ lays stress upon the processes of inter-personal relationships among individuals as well as the behavior of individuals as members of groups.T. customers and public who come into its contact. what difficulties arise between them. are regulated. social and political environment. It also includes all sorts of relationships at both formal and informal levels in the organization. The term ‘industrial relations’ has been variously defined. The other set of factors. socialist technology. policy of state relating to labour and industry. According to Dale Yoder “industrial relations is the process of management dealing with one or more unions with a view to negotiate and subsequently administer collective bargaining agreement or labour contract”. it refers to all types of relationships between employer and employees. therefore. one seeks to study how people get on together at their work. psychological. at any specified time. industrial relations cover all such relationships that a business enterprise maintains with various sections of the society such as workers. how their relations including wages and working conditions etc.

result in higher productivity and hence income. the term ‘industrial relations’ is comprehensive covering human relations and the relations between the employers and workers in an organization as well as matters regulated by law or by specific collective agreement arrived at between trade unions and the management. 3.Thus. dependence and respect and at the same time encouraging them to come closer to each other for removing misunderstanding if any. both human and materials.. reduced turnover and other tangible benefits to the organization. a sense of mutual confidence. It establishes industrial democracy: Industrial relations means settling employees problems through collective bargaining. 4. while problem of human relations are personal in character and are related to the behavior of individuals where moral and social element predominate. mutual cooperation and mutual agreement amongst the parties i. This will result in economic development of the economy.e. and also a congenial environment resulting in less industrial unrest. management and employees’ unions. grievances and disputes. essentially problems that may be solved effectively only by developing in conflicting social groups of an industrial undertaking. The problems of industrial relations are therefore. Good industrial relations result in increased efficiency and hence prosperity. eliminating all types of wastage. in a peaceful atmosphere and fostering industrial pursuits for mutual benefits. The significance of industrial relations can be summarized as below: 1. It contributes to economic growth and development: Good industrial relations lead to increased efficiency and hence higher productivity and income. the concept of ‘industrial relations’ has undergone a considerable change since the objective of evolving sound and healthy industrial relations today is not only to find out ways and means to solve conflicts or resolve difference but also t secure unreserved cooperation and goodwill to divert their interest and energies toward constructive channel. It ensures optimum use of scare resources: Good and harmonious industrial relations create a sense of belongingness and group-cohesiveness among workers. built-in mutual cooperation and common agreed approach motivate one to contribute one’s best. This helps in establishing industrial democracy in the organization which motivates them to contribute their best to the growth and prosperity of the organization. . This will ensure optimum use of resources. give more job satisfaction and help improve the morale of the workers. It improves morale of he work force: Good industrial relations. Significance of Industrial Relations Maintenance of harmonious industrials relations is on vital importance for the survival and growth of the industrials enterprise. However. 2.

. performance and productivity and hence in taking full advantages of modern inventions. This results in banning of the unfair practices being used by employers or trade unions. innovations and other scientific and technological advances.5. Inadequate fixation of wage or wage structure. Mental inertia on the part of management and labour. until it is faced with strikes and more serious unrest. 7. 8. team work. 7. Inappropriate introduction of automation without providing the right climate. 5. Even with regard to methods of work. Lack of human relations skill on the part of supervisors and other managers. Desire on the part of the workers for higher bonus or DA and the corresponding desire of the employers to give as little as possible. It discourages unfair practices on the part of both management and unions: Industrial relations involve setting up a machinery to solve problems confronted by management and employees through mutual agreement to which both these parties are bound. 4. management does not bother to devise the best method but leaves it mainly to the subordinates to work it out for themselves. It facilitates change: Good industrial relations help in improvement of cooperation. An intolerant attitude of contempt of contempt towards the workers on the part of management. 6. However. Contempt on the part of the employers towards the workers is another major cause. 3. Indiscipline. the following are briefly the causes of poor industrial relations: 1. 2. It prompts enactment of sound labour legislation: Industrial relations necessitate passing of certain labour laws to protect and promote the welfare of labour and safeguard interests of all the parties against unfair means or practices. 6. Unhealthy working conditions. It helps the work force to adjust themselves to change easily and quickly Causes of Poor Industrial Relations Perhaps the main cause or source of poor industrial relations resulting in inefficiency and labour unrest is mental laziness on the part of both management and labour. Management is not sufficiently concerned to ascertain the causes of inefficiency and unrest following the laissez-faire policy.

like victimization and undue dismissal. 5. To ensure workers’ participation in decision-making. 3. social and economic changes. To bring better understanding and cooperation between employers and workers. Retrenchment. 6. Scope The scope of industrial relations includes all aspects of relationships such as bringing cordial and healthy labour management relations. 10.9. Unfair labour practices. Unduly heavy workloads. To safeguard the interest of workers and the management. To develop employees to adapt themselves for technological. To make positive contributions for the economic development of the country. dismissals and lock-outs on the part of management and strikes on the part of the workers. To ensure constructive contribution of trade unions. To ensure better working conditions. 8. and general indiscipline having their effect on the employees’ attitudes. 14. 10. 12. living conditions and reasonable wages. 2. Objectives of Industrial Relations 1. Inadequate welfare facilities. Inter-union rivalries. To work in the direction of establishing and maintaining industrial democracy. . such as rising prices. To establish a proper channel of communication between workers and management. 13. 11. To avoid industrial conflicts and to maintain harmonious relations. 9. 7. To increase the morale and discipline of workers. Dispute on sharing the gains of productivity. creating industrial peace and developing industrial democracy. 4. and 15. strikes by others. General economic and political environment. 11.

problems of industrial relations have their origin in the perceptions of the management. by collective bargaining. unions and rank and file workers. by fixing reasonable wages. To a psychologist. by providing good working conditions. “An economist tries to interpret industrial conflict in terms of impersonal markets forces and laws of supply demand. These perceptions may be the perceptions of persons. Various lines of thoughts have been expressed and approaches used to explain his complex phenomenon. Labour Courts etc. psychological and political factors. by maintaining healthy trade unions. of situations or of issues involved in the conflict. by evolving various legal measure and setting up various machineries such as Works Committee. operating within and reacting to a given socio-economic and political environment”. One observer has stated. The industrial democracy could be achieved – • • by allowing workers to take part in management. by providing other social security measures.The cordial and healthy labour management relations could be brought in• • • • • • by safeguarding the interest of the workers. The perceptions of situations and issues differ because the same position may appear entirely . goals. Boards of Conciliation. aspirations. Psychological approach According to psychologists. industrial conflict is a war of different ideologies – perhaps a class-war. The industrial peace could be attained – • • by setting industrial disputes through mutual understanding and agreement. industrial conflict means the conflicting interests. motives and perceptions of different groups of individuals. To a politician. and by recognition of human rights. Approaches to Industrial Relations Industrial conflicts are the results of several socio-economic.

psychologists. protests and resistance to these pressures through protective mechanisms in the form of workers’ organization. psychiatrists. customs. are all. pedagogists. situations and persons between the management groups and labour groups. Other factors also influence perception and may bring about clashes. disintegration of family structure. perception of change in industry. gradually it extends to the whole industry and sometimes affects the entire economy of the country.different to different parties. hence. The reasons of strained industrial relations between the employers and the employees can be understood by studying differences in the perception of issues. social mobility. These do influence the development of industrial relations. etc. In resolving . The organizational behavior of inter-groups of management and workers is of crucial importance in the pattern of industrial relations. The management goals. workers’ attitudes. of movement. Assistance is also taken from economists. in turn. institutions and behavioural pattern and new techniques of handling human resources. decided by broad social factors like the culture of the institutions. They want freedom of speech. human relations expert and personnel managers) are used to deal with such related problems. associations and trade unions. acceptance or resistance to change. a new industrial-cum-social pattern emerges. thus inseparable from the society in which it functions. tec. tolerance etc. which provides general new relationships. etc. The perceptions of unions and of the management of the same issues may be widely different and. clashes and may arise between the two parties. anthropologists. As industries develop. the management must realize that efforts are made to set right the situation. rationality. throat-cuts. Human relations approach Human resources are made up of living human beings. its social consequences are also important such as urbanization. encroach on their expectations. housing and transport problem in industrial areas. Through the main function of an industry is economic. When employers treat them as inanimate objects. Therefore. Industry is. conflicts and tensions arise. of thought of expression. Through tension is more direct in work place. industrial engineers. In fact major problems in industrial relations arise out of a tension which is created because of the employer’s pressures and workers’ reactions. Services of specialists in Behavioural Sciences (namely. stress and strain. Sociological approach Industry is a social world in miniature. status-symbols. structural changes. The group-dynamics between the two conflicting groups in industrial relations tend to shape the behavioural pattern.

social and economic changes. Recognition of collective bargaining. To make positive contributions for the economic development of the country. Principle of Good Industrial Relations • • • The willingness and ability of management and trade unions to deal with the problems freely. would develop greater insight and effectiveness in their work. independently and with responsibility. the manager. if they understand and apply the techniques of human relations approaches to industrial relations. the union leaders and the government – more so for the management.conflicts. on their part. Fair redressal of employee grievances by the management Providing satisfactory working conditions and payment of fair wage. Developing proper communication system between management and employees. Conflicts cannot be resolved unless the management must learn and know what the basic what the basic needs of men are and how they can be motivated to work effectively. • • • • • • • Role of state in industrial relations In recent years the State has played an important role in regulating industrial relations but the extent of its involvement in the process is determined by the level of social and economic development while the mode of intervention gets patterned in conformity with the political system obtaining in the country and the social and cultural traditions of its . To develop employees to adapt themselves for technological. living conditions and reasonable wages. Introducing a suitable system of employees education and training. develop greater involvement in their work and achieve a measure of identification of their objectives with the objectives of the organization. The workers are likely to attain greater job satisfaction. understanding of human behavior – both individual and groups – is a prerequisite for the employers. To ensure better working conditions. It has now been increasingly recognized that much can be gained by the managers and the worker. Desirability of associations of workers and managements with the Government while formulating and implementing policies relating to general economic and social measures affecting industrial relations.

They must make the employees feel that they are genuinely interested in their personal development. the management must treat employees with dignity and respect. develop and implement a proper incentive plan for personnel at all levels in the organization. in the decision-making process as well. The degree of State intervention is also determined by the stage of economic develop. the role played by the State is an important feature in the field of industrial relations and State intervention in this area has assumed a more direct form. Role of management in industrial relations The management have a significant role to play in maintaining smooth industrial relations. In India. • • • . To this end.people. in a developing economy like ours. There must be a well-planned communication system in the organization to pass on information and to get feed back from the employees. adequate opportunities for appropriate programmes of 18training and development should be provided. Employees should be given ‘say’ in the affairs of the organization generally and wherever possible. Managements must delegate authority to their employees commensurate with responsibility. • • Management must make a genuine efforts to provide congenial work environment. A participative and permissive altitude on the part of management tends to give an employee a feeling that he is an important member of the organization – a feeling that encourages a spirit of cooperativeness and dedication to work. They must evolve well conceived and scientific wage and salary plan so that the employees may receive just compensation for their efforts. They must devise. work-stoppages to settle claims have more serious consequences than in a developed economy and similarly. For a positive improvement in their relations with employees and maintaining sound human relations in the organization. For example. a free market economy may leave the parties free to settle their relations through strikes and lockouts but in other systems varying degrees of State participation is required for building up sound industrial relations. The State has enacted procedural as well as substantive laws to regulate industrial relations in the country.

what difficulties arise between them. They must be able to understand and appreciate the problems of managements and must adopt a policy of ‘give and take’ while bargaining with the managements. (b) Inter-societal obligations. But at the same time they have equal responsibility to see that the organization do not suffer on account of their direct actions such as strikes. Trade unions must understand that both management and workers depend on each other and any sort of problem on either side will do harm to both sides. Besides public are also affected. including wages and working conditions. The Triangle of Industrial Relations System represents multi-pronged relationship between management. how their relations.• Managements must pay personal attention to the problems of their employees irrespective of the fact whether they arise out of job environment or they are of personal nature. How people get on together at their work. It is true that the unions have to protect and safeguard the interests of the workers through collective bargaining. confidence. trade unions and workers. The labour management synergy Planning for healthy Industrial Relations is one of the most delicate and complex problems of present day industrial society.these are some of the major issues of industrial relations system. goodwill and understanding on the part of both management and employees in the exercise of their rights and performance of their duties should prevail for maintaining good industrial relations Role of trade unions in maintaining industrial relations The trade unions have a crucial role to play in maintaining smooth industrial relations. . • • An environment of mutual respect. Industrial Relations System’s responsibility implies: (a) Inter-vertex Relationship (amongst management. Manageemnts must provide an enlightened leadership to the people in the organization. They must evolve. establish and utilize appropriate machineries for speedy redressal of employees grievances. representing diverse ‘points of flexion’ and ‘bases of industrial edifice’. even for trivial reasons. trade unions and workers inter se) and. particularly when the institutions involved are public utility organizations. are regulated and what organizations are set up for the protection of different interests.

ideological postures are of limited relevance in the realm of trade unionism. The art and science of management is highly sophisticated with theories. In a changing situation like India. social and cultural problems. and. in turn. power and responsibility in the societal context. Management approach towards itself presupposes management as a social task. Trade Union relationship vis-à-vis workers implied that it should appreciate workers’ aspirations and expectations that trade union is essentially a protective. There is often a tendency in trade unionism to promote ‘mass movement’ instead of an ’organisation’. the management task in the long-run is directed towards harmonizing this conflict inside and outside the enterprise. Since life is based on conflict. and. where worker can take roots and where he belongs to. where he sees the purpose of his work and feels important in achieving it. that trade unions movement is the expression of the workers’ collective determination to recover emotional security lost through Industrial revolution. Trade union approach towards itself is based on the premise that trade unionism is a management system. search for an environment. which. industrial democracy. creates an attitude of convalescence and the cause of unconsciousness. concepts and models of management. urge for greater degree of control over work situation. Trade Unions as organizations generally viewed themselves as an ‘end’ rather than as a ‘means’ centering on ‘cause’ and not on ‘man’. identification of the functions. friendly society.Management relationship vis-à-vis trade unions is based on increasing realization that trade unionism has to come to stay as a necessary concomitant of the contemporary capitalist them. which has to undertake responsibilities in a dynamic situation. and its membership is often based on ‘calamity features’ rather than on ‘positive factors’. influenced by external and internal environment and focusing on: . Management relationship vis-à-vis workers revolves round the themes like attitude towards work. Often aspirations of workers are at variance with those of leaders in the trade union movement. meant primarily to manage and handle their economic. Trade union relationship vis-à-vis management is conditioned by accepting the fact that management presents an indissoluble partnership amongst interest.

the needs of a ‘new breed’ of employee. the ever-increasing generational gap in attitudes towards money. moral absolutes leading to situational ethics. economic efficiency resulting in social justice. rejection of authoritarianism and dogmatism. education’s impact on peoples’ self-image. changing attitudes towards work and leisure. public’s lower frustration tolerance. and. self-esteem and self-realization. and search of identity. are the new bases and postulates for shaping the future industrial relations system in the Indian context. emphasis on quality of life. encourage workers’ participation in the process of decision-making and developing new perspectives in the personnel problems of the trade unionism. greater stress on pluralism and individualism.TRADE UNION WORKERS • • • • • • • The primary purpose Organisation Adjustment and adaptation Attitudes Representation Economic responsibility Discipline There is an imperative need of strengthening the democracy and freedom within the trade unions. Management and trade unions both have to be aware of the changing value system. . The ideology based on rationality.

trade unions and workers. employees would consider themselves to be partners in management and expect their talents to be utilized to the fullest. government offices and professional organizations that are the hallmarks of a service economy’. research institutes. the large corporation is likely to be over-shadowed by the hospital. university. An objective follow-up pattern for industrial relations system. Granting the freedom to act within these boundaries. For achieving the objectives of improved management – trade union the following line fo action is suggested: • • • • • • • A realistic attitude of managers towards employees and vice versa for humanizing industrial relations. Respect for public opinion and democratic values . Institutionalism of industrial relations and effective forums for interaction between management and trade unions at plant. With increased selfesteem and self-image. industry and national levels. Since Industrial Relations is a function of three variables – management. advanced OR models will aid future managers in the use of resources. “In future. the ‘responsible corporation’ has to develop as a social institution. young graduates will resist authority and would challenge prevailing management prerogatives. they would need to balance humanistic values with the flow of advancing science and technology. create ideas. Proper organization climate and extension of area of Industrial Relations. The maintenance of an efficient system of communication. a workable approach towards planning for healthy labour-management relations can be developed by: • • • Defining the acceptable boundaries of employer/ employee action. Tomorrow’s management control centers. and Monitoring the resulting developments.Planning Industrial Relations: Tasks Ahead In future organization systems. where people share success and failure. According to Victor Fuchs. interact and work for development and realization of the individual’s potential as human being. Following the concept of ‘corporate citizenship’. A comprehensive system of rules and discipline.

It is becoming increasingly obvious that industrial peace amongst all participants in the industrial relations systems requires truth as foundation. 5. REVIEW QUESTIONS: 1. In all fairness. sanctity of ballot. realize that both are partners in an enterprise working for the success of the organization for their mutual benefit and interest. 3. What are the principles of good industrial relations? 4. but on the contrary. labour laws may lay down. Suggest suitable strategies for maintaining cordial industrial relations. Explain the role of the Government. Whatever. Discuss different approaches to industrial relations. Bring out the significance of industrial relations. love as its driving force. justice as its rule. it is the approach of the management and union which matters and unless both are enlightened. both management and workers should not look upon themselves as two separate and distinct segments of an organization. Employer and the Trade Union in maintaining sooth industrial relations. and liberty as its atmosphere. 2. collective bargaining and tripartite negotiations.• An integrated industrial relations policy incorporating rational wage policy. industrial harmony is not possible. trade union and democratic rights. In fact both managements and workers need a change in their philosophy and attitudes towards each other. .

such law shall prevail in the State. within the limits of its economic capacity and development. reserved for the consideration of the President. To this. and provisions of that law repugnant to the provision of an earlier law made by the Parliament or any existing law with respect to that matter have priority over the Central legislation. People have the right to form associations or unions. where. there is one exception embodied under clause(II) of Art. Article 14 lays down that the State shall not deny to any person equality before the law or the equal protection of laws. and it shall be the duty of the State to apply those principles in making laws from time to time. 354. they are the sub-stratum of industrial jurisprudence. In fact. Normally. 42 and 43 have a special relevance in the field of industrial legislation and adjudication. Equality and Fraternity. Liberty. though not enforceable by any court. make effective provision for securing the right to work. The Constitution amply provides for the upliftment of labour by guaranteeing certain fundamental rights to all. has received his assent. Article 39 accentuates the basic philosophy of idealistic socialism which is enshrined in the Preamble of the Constitution and provides a motivation force to the Directive Principles by laying down that the State shall direct its policy towards equal pay for both men and women. reserved for the consideration enumerated in the Concurrent List. in case of any repugnancy between the Union and the State legislation. as laid down in clause(I). to education and to . Labour is in the Concurrent List on which both the Centre as well as the States have the power to make laws. Articles 39. are nevertheless fundamental in the governance of the country. Article 41 lays down that the State shall. There shall be equality of opportunity to all citizens in matters relating to employment or appointment or appointment to any office under the State. Traffic in human beings and forced labour and the employment of children in factories or mines or other hazardous work in prohibited. Article 254 has been enacted to clarify the position. the legislation of the Union shall prevail. 41. The Directive Principles.Lesson 2 Labour and the Constitution Constitutional Framework The Constitution of India has guaranteed some Fundamental Rights to the citizens and has also laid down certain Directive Principles of State Policy for the achievement of a social order based on Justice. a law enacted by a State with respect to the matter enumerated in the Concurrent List.

is a pioneering piece of legislation in the field of social insurance. This scheme has provided protection to employees and their dependants in case of old age. disablement. (2) maternity benefit.. All employees who have rendered a minimum of years’ continuous service in the above mentioned establishments are entitled to gratuity at the time of superannuation. 39.. The benefits provided to the employees under the scheme are: (1) sickness benefit and extended sickness benefit. 41 and 43. 1972 is to provide a scheme for the payment of gratuity to employees employed in factories. They enable a female employee to get maternity leave with full wages at least for 6 weeks before and 6 weeks after confinement. . (5) funeral benefit. mines. (4) dependants’ benefit. (3) disablement benefit. A scheme of Family Pension-cum-Life Assurance was introduced with a view t providing ling-term recurring financial benefit to the families in the event of the members’ premature death while in service. All the benefits are provided in cash except the medial which is in kind. The object of the Payment of Gratuity Act. The Employees’ Provident Fund Organization. 1952 and the Maternity Benefit Act. • • • Article 42 enjoins the State government to make provision for securing just and humane conditions of work and for maternity relief. railways. The Maternity Benefit Scheme is primarily designed to provide full wages and security of employment. The administration of the scheme is entrusted to an autonomous corporation called the Employees’ State Insurance Corporation. are also social security measures to help fulfill the objectives of Directive Principles of our Constitution. 1948. sickness and disablement. plantations. Under the Act. is in charge of three important schemes. disablement. the Employees’ Family Pension Scheme and the Employees’ Deposit-linked Insurance Scheme. and (6) medical benefit. and in other cases of undeserved want. oil fields. the Employees’ Provident Funds Scheme. • The Provident Fund Scheme aimed at providing substantial security and timely monetary assistance to industrial employees and their families. The Employees’ State Insurance Act. ports. Social security is guaranteed in our Constitution under Arts. employers are required to pay gratuity at the rate of 15 days’ wages for every completed year of service subject to a maximum of 20 months’ wages. resignation. shops and establishments. death or if they leave their job due to accident. 1961. old age. The Employees’ Provident Funds and Miscellaneous Provisions Act.public assistance in cases of unemployment. viz. early death of the bread-winner and in some other contingencies. retirement.

Fair wage is something above the minimum wage which may roughly be said to approximate to the need-based minimum wage.. agricultural. provides for health. a piece of social legislation. the concept of social justice has been given wide acceptance. Article 43A makes it obligatory on the State to take steps by suitable legislation or otherwise to secure the participation of workers in the management of undertakings and industrial establishments. safety. The Act provides for licensing of contractors and registration of establishments by the employers employing contract labour. provides for the abolition of contract labour wherever possible and to regulate the conditions of contract labour in establishments or employments where the abolition of contract labour system is not considered feasible for the time being. p. 1948. According to the Supreme Court. work. The Factories Act. The Contract Labour (Regulation and Abolition) Act of 1970. The minimum wage in any event must be paid irrespective of the capacity of the industry to pay. According to Justice Holmes. Different views have been expressed by different authorities about the exact meaning and scope of this concept. As observed by the National Commission on Labour in its report. a living wage. Labour welfare funds have been set up to provide welfare facilities to the workers employed in different mines such a coal. It provides for the fixation of minimum rates of wages by the Central or State governments within a specified period for workers employed in certain scheduled employments. social justice is “an inarticulate major premise which is personal and individual to every court and every judge”. was enacted. welfare. it was a vague and indeterminate expression and that no definition could be laid down which would cover all situations. holidays. “in accepting the Directive Principles. To ensure this. the country is committed morally and ethically to see that the governance of the country is carried on with a view to implementing these Directive Principles in course of time” (Chapter VI. iron ore and limestone. employment of young persons and women. area to area and from employments to employment. 1948. Article 43 makes it obligatory for the State to secure by suitable legislation or economic organization or in any other manner to all workers. or otherwise. it would include all amenities which a citizen living in a modern civilized society is entitled to. Living wage is the higher level of wage and of the industry to pay and naturally. Social Justice In industrial adjudication.48). condition of work ensuring a decent standard of life and full enjoyment of leisure and social and cultural opportunities. leave with wages etc. industrial. It is a mean between the living wage and the minimum wage.42 of the Constitution. . mica. the Minimum Wages Act. hours of work for adults and children.Substantial steps have been taken to fulfill the object of Art. These rates vary from State.

Review Questions 1. which. The philosophy of social justice has now become an integral part of industrial jurisprudence. is dynamic and includes within its imports social justice. The concept of social justice is a very important variable in the function of industrial relations. as conceived by modern jurists. .In a democratic society. 2. In a welfare State it is necessary to apply the general principles of social and economics justice to remove the imbalances in the political. It has been given a place of pride in our Constitution. administration of justice is based on the Rule of Law. economic and social life of the people. State the relevant legal enactments relating to labour. The philosophy of social justice has now become an integral part of industrial jurisprudence. State the relevant provisions of Indian Constitution for labour welfare.

Trade Unionism .UNIT – II 3.

who are not members of any union. the mine and the industry.e. . the factory. Often they may have to learn to live together in newly developing industrial townships and cities and also to adopt themselves to new working conditions and new pattern of work-rules imposing discipline and setting pace of work to which they are unfamiliar. Meaning of Trade Union.LESSON 3 Trade Unionism Trade unionism is a worldwide movement and the highly strategic position occupied by trade unions in modern industrial society has been widely recognized. the classic definition of the Webbs has been most popular. Organized Labour and Labour Movement The term ‘Trade Union’ has been defined in various ways because of wide differences in the use of this term in different countries. i. The term ‘Organized Labour’ is used to distinguish workers/ employees who are members of trade unions or employee association from those who are unorganized. According to them a trade union is “a continuous association of wage-earners for the purpose of maintaining or improving the condition of their working lives”. Of all the definitions of a trade union. In most cases. As observed by Frank Tannenbaum. benefits and services etc. When industrialization begins. Since this definition does not cover all the extensions of trade union activities in modern times. Their old habits and traditions do not suffice to guide them in their daily work-behaviour and in consequence they may be disorganized and frustrated. They have to be provided with new types of economic security – wages / salaries. employees’ associations or trade unions seem to have emerged as ‘protest movements’ reaching against the working relationships and condition created by industrialization. “The emergence of trade unionism lies in the Industrial Revolution which disrupted the older way of life and created a new society forged by the shop. a trade union with some modification may be redefined as “a continuous association of wage-earners or salaried employees for maintaining the conditions of their working lives and ensuring them a better and healthier status in industry as well as in the society”. organization members have to be generally recruited from the ranks of former agricultural labour and artisans who have to adapt themselves to the changed conditions of industrial employment. Thus the growth of modern industrial organizations involving the employment of a large number of workers / employees in new type of working conditions and environment makes them helpless in bargaining individually for their terms of employment.

D. The Trade Union Movement in India The trade union movement’s origin in a sense can be traced back to very early date to the time when villages had panchayats and guilds for settling disputes between the masters and their members. Trade unions. An agitation was organized by him a 19884 in Mumbai. This resulted in certain amenities being extended to the mill workers which led to the organization of the Mumbai Milhands Association. The labour movement thus conveys a higher degree of consciousness amongst workers than conveyed by mere trade union movement. although the groundwork was laid during the last quarter of the 19th century. safeguarding of their common interest and betterment of their economic and social conditions. a community of outlook. According to G. These efforts should be taken as forming a part of the labour movement and not that of the trade union movement. The panchayats prescribed the code of conduct which was rigidly observed by its members. as early as in 1975. Often the two are used interchangeably. a factory worker himself. N. efforts were made mainly by the social reformers to improve the working and living conditions of labour. Thus the labour movement in a country emerges from a common need to serve a common interest. class-consciousness and solidarity of interest and generates a consciousness for self-respect and creates organizations for their self protection. In Mumbai. as understood today. Difference between Labour Movement and Trade Union Movement There is lot of confusion on the use of the terms ‘labour movement’ and ‘trade union movement’. The labour movement without trade unions cannot exist. This distinction needs to be noticed all the more because till the workers organized themselves into trade unions. Its non-observance resulted in expulsion from the community. in some degree. however originated in the first quarter of the present century.H. “Labour movement implies. However.The term ‘Labour Movement’ is generally applied to all the various types of long-term association of workers / employees that the formed in industrialized or industrializing economies. It seeks to develop amongst employees a spirit of combination. whereas the ‘trade union movement’ is ‘by the workers’. labour movement is conceived as “all of the organized activity of wage-earners to better their own condition s either immediately or in the more or less distant future”. According to Encyclopedia of Social Sciences. The ‘labour movement’ is ‘for the worker’. They protested against the appealing conditions of the factory workers and appealed for introduction of adequate legislation to prevent them. A trade union is thus an essential basis of labour movement. Lokhande. there is a slight distinction between the two. The credit of laying the foundation of the organized labour movement in India is at time accorded to Mr.M. Trade unions are the principal institutions in which the employees learn the lesson of selfreliance and solidarity. a movement was started by reformers under the leadership of Sorabji Shapurju. code. .

despite the employers making huge profits. The prominent leaders of ATLA and HMSS were elected office-bearers of INTUC. M. To this was added the influence of the Russian Revolution. the Government of India declared that INTUC. the establishment of the ILO (International Labour Organisation) and the All-India Trade Union Congress.Actually a real organized labour movement in India started at eh end of the First World War. The effort toward unified action in the matter of labour was. These unions are. Indian National Trade Union Congress (INTUC): In May. federations of affiliated union – units which function on regional. There must be no strikes till other means of settlement are exhausted. These are: 1. the Indian National Trade Union Congress was organized by the Congress party on its labour front. 2. Many trade unions were formed throughout India. Mr. The labour world in India is dominated mainly by four central organization of labour. One of the important points of the constitution of Indian National Trade Union Congress is that every affiliated union has to agree to submit to arbitration every individual dispute in which settlement is not reached thorough negotiations.L. This further indirectly strengthened the movement in India. there was a spiraling of prices.N. was the most representative organization of labour in the country entitled to represent Indian labour in I. Nehru and Sardar Patel. In 1948. Nehru took a prominent part in the organization of this Congress. Rising prices. Roy.O. particularly because it advocated compulsory arbitration as a method of resolving . in fact. Following the Second World War. short-lived and soon it came under the domination of the Communists and Radicals. The workers once again became restive. This lienated any prominent people who did not subscribe to the views and ideology of the communists. led to a new awakening. At present. 3. Thie4 speeded up the pace of the trade union movement. without a corresponding increase in wages. It followed the pattern of the trade union s in the United Kingdom. This was formed with the help of the Hindustan Mazdoor Sewak Sangh which consisted of those who believed in Gandhian methods and had left the AITUC in 1937 under of leadership of Mr. local and craft bases. The INTUC received the blessings of the top congress leaders at the Centre like Mr. and not AITUC. it is the second largest union of workers and is still controlled by Communists and fellow-travellers. Hind Mazdoor Sangha (HMS) : The socialists in the Congress disapproved not only the Communist run AITUC but also the Congress-sponsored INTUC. however. All-India Trade Union Congress (AITUC): An important event in the history of trade union movement in India was the organization of the All-India Trade Union Congress in 1920. There were a number of strikes during 1919 to 1922.

4. • • • • • • • . illogical. The employees may join the unions to ensure a just and fair dealing by management. 1948 proceeded to establish yet another federation of trade unions in April-May 1949 under the name of United Trade Union Congress.industrial disputes. they restrain the management from taking any such action which may be irrational. Employees may join the unions because of their belief that it is an effective way to secure adequate protection form various types of hazards and income insecurity such as accident injury. 1948 and a new federation by the Hind Mazdoor domination by employers. The employees may join the unions because of their feeling that this would enable them to communicate their views. Since the employee. Individuals may join the unions in the hope of finding a job through their influence in the company management. discriminatory or contrary to their general interests. feelings and frustrations to the management effectively. For sometime the activities of socialist leaders were coordinated by the Hind Mazdoor Panchayat. United Trade Union Congress (UTUC): The dissidents from the Socialist Leaders’ Congerence held at Kolkatta in December. he prefers to join an organization that my afford him an opportunity to join others for the achievement of those objectives that he considers as socially desirable. Subsequently when they left the Congress. illness. The UTUS is more radical than HMS but less revolutionary in its objectives and policies than AITUC. Another reason of employees joining some union may be the broader realization on their part that unions fulfill the important need for adequate machinery for proper maintenance of labour-management relations. feels specially weak. Need for Trade Union • One of the main reasons of workers joining a trade union been their belief to get wages increased and maintained at a reasonable standard through collective action and their realization that individual bargaining was utterly useless for this purpose. Government and political parties. as an individual. ideas. they met in Kolkatta in December. Through collective strength. unemployment etc.

The raise the status of trade union members in the industrial organization and in the society at large. and by widening and consolidating the social security measures.Functions of Trade Unions • • • • Functions relating to members Functions relating to organization Functions relating to the union. To protect workers from the atrocities and unfair practices of the management. To stress the significance of settling disputes through negotiation. safe and conducive working conditions. 10. To encourage worker’s participation in the management of industrial organization and trade union. To make the workers conscious of their rights and duties. To impress upon works the need to exercise restraint in the use of rights and to enforce them after realistically ascertaining their practical implications. and Functions relating to the society. 5. 3. 11. cooperative. 8. To ensure healthy. 2. To ensure a desirable standard to living by providing various types of social service – health. To safeguard workers against all sorts of exploitation by the employers. Functions relating to trade union members 1. To exert pressure for enhancement of rewards associated with the work only after making a realistic assessment of its practical implications. To remove the dissatisfaction and redress the grievances and complaints of workers. 4. joint consultation and voluntary arbitration. recreational. by union leaders and by political parties. and to foster labour-management cooperation. To guarantee a fair and square deal and social security measures. etc. 9. 7. Functions relating to industrial organization . 6. and adequate conditions of work. housing. 12. educational.

5. to share the profits equitably. 3. To improve the network of communication between trade union and its members. by laying down the norms or production and ensuring their adequate observance. To help in the removal of dissatisfaction and redressal of grievances and complaints. and to keep away from various types of unfair labour practices. 4. and by avoiding litigation. 4. 3. To highlight industrial organization as a joint enterprise between workers and management and to promote identity of interests. To create favourable opinion of the management towards trade unions and improve their status in industrial organization. by realizing the union dues and by organizing special fund-raising campaigns. To help in the maintenance of discipline. To increase production quantitatively and qualitatively. To facilitate communication with the management. Functions relating to trade unions organization 1. To curb inter-union rivalry and thereby help in the creating of unified trade union movement. 10. To improve financial position by fixing higher subscription. To train members to assume leadership position. To promote cordial and amicable relations between the workers and management by settling disputes through negotiation. To preserve and strengthen trade union democracy. To impress upon the management the need to adopt reformative and not punitive. 9. 8. joint consultation and voluntary arbitration. 2. approach towards workers’ faults.1. 7. To create opportunities for worker’s participation in management and to strengthen labour-management cooperation. 6. 2. To formulate policies and plans consistent with those of the industrial organization and society at large. . 6. To exert pressure on the employer to enforce legislative provision beneficial to the workers. 5.

4. inequality. casteism. to know people’s reaction towards them. on the government to enact legislation conducive to the development of trade unions and their members. To eradicate casteism. 12. 10. To save the union organization from the exploitation by vested interests –personal and political. To exert pressure. sex. 2. To create public opinion favourable to government’s policies and plans. after realistically ascertaining its practical implications. 8. national integration. To render all sorts of constructive cooperation in the formulation and implementation of plans and policies relating to national development. To continuously review the relevance of union objectives in the context of social change. Problems of Trade Union The following are some of the most important problems of the trade unions in India: . To resolve the problem of factionalism and promote unity and solidarity within the union. To manage the trade union organization on scientific lines.7. afforestation. 9. communalism. To prepare and maintain the necessary records. family planning. smuggling. and to mobilize people’s participation for their effective implementation. and to make necessary modifications. 14. e. To actively participate in the development of programmes of national development. dowry. black marketing. To publicise the trade union objectives and functions. and to change them accordingly. price rise. 3. nepotism. hoarding. To create public opinion favourable to trade unions and thereby to raise their status. 5. 13. regionalism and linguism within the trade union movement. linguism. untouchability. 6. regionalism.g. Functions relating to society 1. dirt and disease.. 11. etc. To keep away from unfair labour practices. To launch special campaigns against the social evils of corporation. illiteracy.

‘new-comers’. Within a single organisation one comes across a number of groups comprising or ‘insiders and outsiders’. Trade rivalry is acute and pervades the entire industrial scene in India. Politicalisation of the Unions 6. there exists parallel and competing unions. and ‘old-timers’. “Multiple unions are mainly the result of political outsiders wanting to establish unions of their own. with a view to increasing their political influence”. moderates’ and radicals’.g. which ultimately cuts at the very root of unionism.1. Multiplicity of unions lead to inter-union rivalries. This develops small unions. and reduces the effectiveness of workers in securing their legitimate rights. Therefore. Practically every important industry. there should be “One union in one Industry”. weakens the power of collective bargaining. Multiplicity of Trade Unions and Inter-union Rivalry 2. . e. Leadership Issues 5. there are two parallel Federations – the Indian Railway Men’s Federation and Indian National Federation of Railway-men. on the Indian Railways. and get it registered and a large number of small unions have grown. Financial Weakness 4. and ‘high’ and low caste’ people. Problems of Recognition of Trade Unions Multiplicity of trade unions Multiple rival unionism is one of the great weaknesses of the Indian trade union movement. with divergent political views. is greatly responsible for inadequate and unhealthy growth of the movement. Inter-union and intra-union rivalry undermines the strength and solidarity of the workers in many ways. Small Size of unions The small size of unions is due to various factors. namely: • The fact that by seven workers may form a union under the Trade Union Act of 1926. Inter-union rivalry Another vexing problem is that of intra-union rivalry. The existence of different conflicting or rival organisatoins. Small Size of Unions 3.

There are several reasons for this phenomenon. • • The small size of unions create problems such as: • • • • • Lack of funds to help its members. usually a politician. who can play the role of the defender of the workers against the management. Though the number of unions and union membership are increasing average membership is declining. Unionism in India started with the big employers and gradually spread to smaller employers. . Financial weakness The financial weakness of the union may be attributed to the small size of union and poor ability of its members to contribute. namely. Rivalry among the leaders and the Central Organisation has resulted in multiplicity of unions. Leadership issues Another disquieting feature of the trade unions is the ‘outside’ leadership. i. Lack of ability among the leaders and members. The union’s lack of formal power tends to put a premium on the dharismatic type of the leader. leadership of trade unions by persons who are professional politicians and lawyers and who have no history of physical work in the industry.• The structure of the trade union organization in the country – which is in most cases the factory or the unit of employment.e. Rivalry between the unions Lack of unity among workers. Low bargaining power. so whenever employees in a particular factory or mine are organized. The other reasons are low subscriptions and irregular payments of subscriptions by the members. This process is still continuing and has pulled down the average membership. • • The rank and the file are largely illiterate as such they cannot effectively communicate with the management. a new union is formed.

and the vicious circle thus goes on and on. The National Commmission on Labour gave a good deal of though to the issue whether outside leadership shoul be retained. maximizing the welfare of their members”. . Intensification of worker’s education. Penalties for victimization and similar unfair labour practices such as would discourage the growth of internal leadership. leads to multiplicity of unions. The Commission also refers to the ILO convention (No. 87) concerning “freedom of association” and protection of the right to organize. and the workers’ organisation shall have the right to elect their representative in full freedom. lack of welfare and other constructive activities which may infuse strength into unions and to conduct collective bargaining effectively the unions depend on outside leadership. Further.• • • For ensuring a measure of ‘equation of power’ in collective bargaining where the workers are generally uneducated and have a low status. It felt that. Again. It makes the following recommendations to deal with the problem of outside leadership: • • • • Ex-employees of an industrial enterprise should not be treated as outsiders. For avoiding victimisation of worker-office-bearers of the trade unions. These political leaders are inevitably concerned with “maximizing their individual standing as political leaders rather than with. leading to intra-union rivalry. “there should be no ban on non-employees holding positions in the executive body of the unions as that would be a very drastic step”. Over and again it has been realized that “a reorientation of policy is desirable by a switchover to working class leadership”. The commission’s own estimate was that outsiders in the unions executive bodies would be about 10%. Outside leadership of the unions leads to political unionism (each union having an allegiance to a different political party). They. which cause low membership leading to unsound finances and in turn. direct contact with the rank and file membership and the top leaders is missing because of their hold on a number of trade unions in varied fields. often these union leaders are not adequately aware of the actual needs and pressing problems of the members. Intensification of efforts by trade union organizers to train workers in union organisation. and For lack of financial resources to appoint whole time office-bearers. they fail to pay adequate attention to any one union. therefore cannot put forth the case of the union effectively. which in turn. much less than the number legally permitted. in bigger unions.

• • Limiting the proportion of outsiders in the union execute. Raman’s observations are: “Trade union multiplicity in India is directly traceable to the domination and control of the trade union movement by rival political parties…. therefore.. It should be noted that decisions in the trade union fields are taken by the respective political parties to which the unions are attached and. Establishing a convention that no union office-bearer will concurrently hold an office in a political party. the decisions also change. “Even to the most casual observer of the Indian trade union scene. Dr. there develops factional split in the same trade union professing the same political ideology. Initiative should come from the workers themselves through the launching of a vigorous programme for Workers’ Education. The divisions and sub-divisions. whether it be militant or passive behaviour can be explained in political terms. with the result that “instead of becoming a unity and mighty torrential river. and political leaders continue to dominate the unions even now… The supreme consequence of political involvement of unions in India in general. thus made. Pandey had reached the conclusion: “The unions are closely aligned with political parties. the movement is sub-divided into numerous rivulets”. but the sculptors chiseling it into shape have certainly been members of political parties. Raman ahs very aptly conclude that: “The use of political methods by trade unions may be to their advantage. it must be clear that much of the behaviour of Indian unions. Political unionism has prevented the development of a movement or organisation that could be termed the workers’ own and . Each section pulls itself in different directions. It has become fragmented and disjointed. Dr. but the union cause is endangered when unions allow themselves to become pawns in political fights. Hence. Politicalisation of the unions On of the biggest problems of the country’s trade union movement faces is the influence of the political parties. In a recent study. With the split in the political ideology. i. have tended to become tools of party politics”. formed to safeguard and promote the social and economic interests of workers.e. Dr. with the changing political situation. the most distressing feature is its political character. have affected adversely the trade union movement. Harold Crouch has observed. The clay of unionism is possibly an effervescent industrial labourers. leadership should be promoted from within the rank and file and given a more responsible role. This will enable them to participate in the decision-making and managing the union affairs effectively.

to promote identity of interests of the workers with their industry. discipline. In the initial stages. In addition. Problems of recognition of trade unions This is one of the basic issues in our industrial relation system because employers are under no obligation to give recognition to any union. The employers many a times have refused recognition to trade unions either on the basis that unions consist of only a minority of employees. to safeguard security of tenure and improved conditions of service. worker-led trade union movement to take root”.turned the soil upside down to such a degree that it has become impossible for a genuine labour-inspired. to offer responsible cooperation in improving levels of production and productivity. to improve working and living conditions. to provide for educational. the attitudes of the employers towards the trade unions have been very hostile. as given below. Enlargement of functions The N.L. to cooperate in and facilitate technological advance by broadening the understanding of workers on its underlying issues.C. labour-oriented. “unions should also undertake social responsibilities such as • promotion of national integration. to enlarge opportunities for promotion and training. and generally to promote individual and collective welfare”. or that two or more unions existed. Recommendations of National Strengthening Trade Unions Commission on Labour for The National Commission on Labour has made a large number of recommendations on different aspects of trade unions. cultural and recreational facilities. has stated that the “unions must pay greater attention to the basic needs of its members which are: • • • • • • • • • to secure for workers fair wages. . and high standard of quality.

(ii) steps should taken in to promote international leadership and give it more responsible role (iii) internal leadership should be kept outside the pale of victimization. the Commission recommended for the increase of membership fees. Improvement of financial condition To improve the financial conditions of the unions. shift to collective bargaining and institution of an independent authority for union recognition would reduce them. (b) the union failed to submit its annual. and instilling in their members a sense of responsibility towards industry and community”. Union rivalries In regard to union rivalries. the Commission was of the opinion that its recommendation regarding recognition of unions. The main objective should be to draw unions as closely as possible into the entire development process.L. and (v) ex-employees should not be treated as outsiders”. (iv) permissible limit of outsiders in the executive of the unions should be reduced to 25%. either by examination of membership records or if it consider necessary by holding an election by secret ballot open to all employees. Intra-union rivalries should be left to the central organisation concerned to settle and if it is unable to resolve the dispute the Labour Court should be set up at the request of either group or on a motion by the government. has recommended that “(i) There should be not ban on non-employees holding the position in the executive of the unions.C. Verification of membership The Industrial Relations Commission should decide the representative character of a union. . and (d) an application for re-registration should not be entertained within six months of the date of cancellation of registration. (c) it submitted defective returns and defects were not rectified within the prescribed time. Registration The Commission has recommended that registration should be cancelled if: (a) its membership fell below the minimum prescribed for registration. building up of internal leadership. Leadership Regarding leadership the N.• • influencing the socio-economic policies of the community through active participation in the formulations of these policies.

The early unions were formed a partly as social clubs but soon became increasingly concerned with improving wages and working conditions. if recognition is sought for an industry in a local area”. A trade union seeking recognition as a bargaining agent from an individual employer should have a membership of at least 30 per cent of workers in that establishment.A in the late 18 th and early 19th centuries. primarily by the device of collective bargaining. Not all countries have produced the entire gamut of organisation referred to above. producers’ or consumers’ cooperatives. “it would be desirable to make recognition compulsory under a Central Law in all undertakings employing 100 or more workers or where the capital invested in above a stipulated size. and the particular method it employees. trade unionism must be examined as part of a wider concept-the labour movement as a whole. and social status of their members.Recognition of the unions The N. Trade Unionism in the International Context To be understood in the international context. and workers’ education and sports association. in some countries the term “labour movement” is virtually synonymous with “trade unionism”. Origins and background of the trade union movement Early forms of labour organisatoins Union oriented. as. local associations sooner or later followed the expansion of production beyond the local market and developed into national unions of the same trade. has been of the opinion that. for the latter were composed of master craftsmen who owned capital and often employer several workers. mainly in Great Britain the U. however. workers’ mutual insurance organisatoins. associations of workers using the same skill. That movement consists of several more or less intimately relative related organization such as labour parties. The relationship among the various parts of the labour movement varies from country to country and from period to period.S. Factors favouring unionism . With industrial development.L. were almost selfsufficient. What distinguishes one organisation from another is the particular aspects of that broad objective it is endeavouring to pursue. cultural.C. because they carried on their main activities on a purely local level. the clubs formed local associations which. These in turn formed national union federations. Progressing from trade to trade within the same city or area. All have the common objective of improving the material. There is no connection between trade unions and medieval craft guilds. The minimum membership should be 25 per cent.

even though they usually started from a base in one particular industry. International Trade Union Organisation The large trade union movements of various countries for may years have maintained loose alliances by joining international organisations of labour. labour movements arose out of the protest of workers and intellectuals against social and political systems based upon discrimination according to ancestry. General unions included skilled workers and labourers of all grades from different industries. and the whole spirit of a society founded upon acknowledged class distinction were the main sources of the social protest at the root of modern labour movements. but immediately came into collision with the Red International of Labour Unions. representing trade union organisatoins in more than 50 Communist and Non-Communist countries. union mergers. a rend toward large-scale union organisation grew. federations of unions. Such a system offered few avenues for individual or collective advancement. Industrial unions attempted to organize all works employed in producing a given product or service.The unions of the early 19th century were almost exclusively based upon a particular craft. semiskilled workers – developed. But as mass production industries – which required large numbers of rapidly trained. and ideological factors led to the development of various kinds of unions that would not fit easily into any of the above categories. In 1901. Discrimination in political franchise (restriction on or outright denials of the vote) and a lack of educational opportunities. But changing technologies. Obstacles to union organisation In most Western countries. usually hold membership. chiefly under the guidance of German unions. and toward the end of the 19th century Great Britain was including unskilled workers. Unions that recruited members from such groups – whose ranks were expanding rapidly as a result of new technologies – emerged either as industrial unions or as general unions. sometimes including even the general office or white-collar workers. World Federation of Trade Unions (WFTU) Origin The WFTU was founded in 1945 on a worldwide basis. anti-union legislation. established by the new government of the Soviet Union. It proved to be ineffective and disappeared during World War I. rather than individual unions. social status. income and property. The Communist organisation had a brief period of expansion but soon dwindled away and had disappeared before 1939. From he . In 1919 it was revived at Amsterdam. the International Federation of Trade Unions was established.

At the Nov. as well as a mainly Roman Catholic membership. Today. Vietnam). Most of the national trade union centers in Africa and Latin America moved to the ICFTU after 1989. its policy was based on the papal encyclicals Return novarum (1891) and Quadragesimo anno (1931). and trade union organisatoins where there is not confederation affiliated to the WCL. British. unions broke their links with the Communist parties and most were later accepted into the ICFTU. Organisation The WCL is organized on a federative basis which leaves wide discretion to its autonomous constituent unions. The biggest group is the Confederation of Christian Trade Unions (CSC) of Belgium (1. Buddhist and Moslem member confederations. after the collapse of the European Communist regimes. which meets every 4 years. In a move towards decentralization. USA and Netherlands trade union organisatoins withdrew and went on to found the ICFTU. World Confederation of Labour (WCL) Founded in 1920 as the International Federation of Christian Trade Unions. it went our of existence in 1940 as a large proportion of its 3.2 million). The Congress appoints (or re-appoints) the Secretary-General at each 4-yearly meeting. Its governing body is the Congress. A membership of 11 million in about 90 countries is claimed.4 million members were in Italy and Germany. The General Council which meets at least once a year. Damascus (Syria) and Moscow (Russia). is composed of the members of the Confederal Board (at least 22 members. Havana (Cuba). international trade federations. it has Protestant. 1994 Congress in Damascus. and in 1968 it became the WCL and dropped its openly confessional approach. most WFTU delegates come from the developing countries (Cuba. in accordance with the decisions and directive of the Council and Congress. the American Federation of Labour declined to participate. the WCL differs little in policy from the ICFTU above. India. The Confederal Board is responsible for the general leadership of the WCL.outset. regional offices have been set up in New Delhi (India). By the 1990s. . elected by the Congress) and representatives of national confederations. with the WFTU under Communist control. In January 1949. membership became uncertain. Reconstituted in 1945 and declining to merge with the WFTU or ICFTU. by June 1951 all NonCommunist trade unions and the Yogoslav Federation had withdrawn. Its headquarters is at Belgium. Dakar (Senegal). where affiliated unions were suppressed by the Fascist and Nazi regimes. and the French Confederation Generale du Travail has proposed withdrawal to its members. South Korea. In its concern to defend trade union freedoms and assist trade union development.

Various Committees cover economic and social policy. A much smaller international organisation. International Confederation of Free Trade Unions (ICFTU) Origin The founding congress o f the ICFTU was held in London in December 1949 following the withdrawal of some Western trade unions from the World Federation of Trade Unions (WFTU). Africa (Banjul. it campaigned for the adoption by the WTO of a social clause. Asia (Singapore) and Africa (Nairobi) Purposes of ICFTU . It elects the executive Board of 50 members nominated on an area basis for a 4-years period. There are joint ICFTU-International Trade Secretariat Committees for coordinating activities. which had come under Communist Control. branch offices in Geneva and New York. and regional organizations in America (Caracas). especially in developing countries. Aims The ICFTU aims to promote the interests of the working people and to secure recognition of worker’s organisation as free bargaining agents. The ICFTU has its headquarters at Belgium. now called the WCL (World Confederation of Labour). The ICFT. the WCL has been a comparatively ineffective organisation. violation of trade union and other human rights. to reduce the gap between rich and poor. and to defend fundamental human and trade union rights. Italy and Latin America. trade union cooperation projects and also the administration of the International Solidarity Fund. 5 seats are reserved for women nominated by the Women’s Committee. with legally binding minimum labour standards. In 1996. Gambia) and Asia (Manila) and a liaison centre in Montreal. at its founding congress in 1949. is made up largely of Catholic labour unions in France. The ICFTU represents some 124m. provides for cooperation with the UN and the ILO. and for regional organisation to promote free trade unionism. Its influence limited to a few countries in Europe and Latin America. The constitution. On the international scene. and the Board meets at least once a year. as amended. the International Federation of Christian Trade Unions (IFCTU). Organisation The Congress meets every 4 years. invited the affiliates of the IFCTU to join.There are regional organisation in Latin America (Caracas). workers across 196 affiliated organizations in 136 countries. but the invitation was rejected.

chiefly because of difference among its affiliates in the approach to unions in Communist-controlled countries. It found its work to be most effective in the area of international education. and support to colonial people in their struggle for freedom. maintained a residential trade union training college in Calcutta. It has been the consistent policy of the ICFTU to cooperate with the United Nations Educational. Nigeria and elsewhere. A unique feature of the ILO. India and assisted in founding an African Labour College in Kampala. The ICFTU consistently opposed Fascist as well as Communist dictatorships. Problems of union organization were discussed at ICFTU seminars in various parts of the world. Indonesia. It is wholly financed by contributions from its affiliates. By 1960 it has created an international Solidarity Fund of $2. Cameroon. International Labour Organisation (ILO) The International Labour Organisatoin (ILO) was set up in 1919 by the Versailles Peace Conference as an autonomous body associated with the League of Nations. increasing the standard of living for workers everywhere. Okinawa. It also furnished direct financial assistance to workers in Hungary and Tibet and campaigned against racialist policies in South Africa. Belgium. is its tripartite character. with experienced labour leaders and labour spokesmen from the less industrialized countries participating. It became the first specialized agency of the United Nations in 1946 in accordance with an agreement entered into between the two organizations. Form one or more of those centers it conducted numerous educational conferences.000.000 to aid workers who became victims of oppression and to promote democratic trade unionism in economically under developed countries. The ILO was the only international organisation that survived the Second World War even after the dissolution of its parent body. . as distinct from other international institutions. a worldwide strengthening of free trade unions. and implemented that policy by giving such aid as was possible to free labour in Spain and certain Latin American countries. To facilitate the functioning of its widespread activities.Striving for world peace. It provided assistance to inexperienced works in areas in the first stages of industrialization and sent organizers to Lebanon. Scientific. Uganda. and Cultural Organisation and with the International Labour Office in Geneva. India has been a member of the ILO since its inception. India. Cyprus. with regional or subregional offices in may other countries. Failures and successes of the ICFTU Lack of homogeneity among affiliates hindered the activity of the ICFTU in many fields. the ICFTU established headquarters in Brussels. the spreading of democratic institutions.

draws up the agenda of each session of the Conference and examines the implementation by member countries of its Conventions and Recommendations. whose headquarters are located at Geneva. Regional Advisory Committees. etc. the Governing Body and the International Labour Office. and organisation of vocational and technical education. The preamble affirms that universal and lasting peace can be established only if its is based upon social justice. to collect and disseminate information on labour and industrial conditions. disease. From the very beginning. The work of the Conference and the Governing Body is supplemented by that of Regional Conferences. are attended by four delegates from each member State. protection of children. held normally every year. hardship and privation of a large number of people. The ILO consists of three principal organs. of whom two are government delegates and one each representing respectively the employers and the work people of the State. It appoints the DirectorGeneral. and declares that improvement of these conditions is urgently required through such means as the regulation of hours of work. provision of an adequate living wage. draws attention to the existence of conditions of labour involving injustice. • • • to establish international labour standards. prevention of unemployment. The meeting of the General Conference. The International Labour Office. adopt international labour standards in the form of conventions and Recommendations and provide a forum for discussion of social and labour issues. The International Labour Conference is the supreme organ of the ILO and acts as the legislative wing of the Organisatoin. The Preamble also states that the failure of any nation to adopt human conditions of labour is an obstacle in the way of other nations desiring to improve labour conditions in their own countries. and injury arising out of employment. provides the . adopt the Organization’s biennial programme and budget. The three main functions of the ILO are. protection of the interests of migrant workers. the ILO has been confronted with the tremendous task of promoting social justice by improving the work and conditions of life in all parts of the world. recognition of the principle of freedom of association. protection of workers against sickness. namely. Industrial Committees.The aims and objectives of ILO are set out in the preamble to its Constitution and in the Declaration of Philadelphia (1944) which was formally annexed to the Constitution in 1946. The Governing Body is the executive wing of the Organisation. the International Labour Conference. The General Conference elect the Governing Body. and to provide technical assistance for carrying ort programmes of social and economic development. young persons and women.

a Recommendation creates no such obligations but is essentially a guide to national actions. the Governing Body. The international labour standards take the form of Conventions and Recommendations. An important aspect of its work relates to the provision of assistance to member States. The Director-General is the chief executive of the International Labour Office. productivity. Review Questions 1. What are the problems of a trade union? 4. children and your persons. One of the fundamental obligations imposed on governments by the Constitutions of the ILO is that they must submit the instruments before the competent national or State or provincial authorities within a maximum period of 18 months of their adoption by the Conference for such actions as might be considered practicable. democratic and changing social order necessary for lasting peace. In order to achieve its objective. . The ILO adopted a series of Conventions and Recommendations covering hours of work. relations. freedom of association. These dynamic instruments continue to be the principal means at the disposal of the ILO to strive for establishing a just. these instruments have been included in the category of “international labour legislation”. Briefly explain the history. employment of women. social security. What are the functions of a trade union? 3. Wilfred Jenks describes the International Labour Code as the corpus juris of social justice. health. In fact.secretariat for all conferences and other meetings and is responsible for the day-to-day implementation of the administrative and other decisions of the Conference. hygiene. wages and wage fixation. Trace the origin and growth of trade union movement. 2. etc. It also serves as a clearing house of information on all labour matters. A Convention is a treaty which. when ratified. creates binding international obligations on the country concerned. labour inspection. etc. objectives and functions of ILO. These Conventions and Recommendations taken together are known as the “International Labour Code”. labour-management. employment. night work. weekly rest. the ILO has relied on its standard-setting function. holidays leave with wages. industrial safety. On the other hand.

Industrial Disputes Grievances Handling Employee Discipline . 5.UNIT – III 4. 6.

Essentially. Lack of proper fixation of wages inconformity with cost of living and a reasonable wage structure generally. but it refers to differences that affect groups of workmen and employers engaged in an industry. These may be described partly a psychological or social and partly political. and ‘industrial dispute’ means “any dispute or difference between employers and employees or between employers and workmen or between workmen and workmen. Mental inertia on the part of both management and labour. but predominantly economic. Causes of Industrial Disputes The causes of industrial conflict or disputes have been much varied. which is connected with the employment or non-employment or the terms of employment or with the conditions of labour of any person. terms of employment or the conditions of labour where the contesting parties are directly and substantially interested in maintaining their respective contentious constitute the subject-matter of an industrial dispute. Some important factors responsible for industrial conflict and poor industrial relations many be briefly stated as follows: • Management’s general apathetic towards workers or employees because of their contention that they want more and more economic or monetary rewards and want to do less work. industrial dispute does not merely refer to difference between labour and capital as is generally thought. Bad working conditions. the differences of opinions between employers and workmen in regard to employment. 1947. therefore. Attempts by management to introduce changes (such a rationalization. Thus form the legal point of view.Lesson 4 Industrial Disputes Meaning According to Section 2(K) of the Industrial Disputes Act. nonemployment. • • • • . modernization or automation) without creating a favourable to appropriate climate or environment for the same.

Strike . often resulting in insubordination or disobedience on the part of employees. Legal complexities in the industrial relations machinery or settlement of industrial disputes. Difference in regard to sharing the gains of increased productivity. Lack of strong and healthy trade unionism. and Agitation and wrong propaganda by selfish labour leaders to further their own interests of their own party. Combination of too much law and too little respect for law even at high levels. Political environment of the country. unfair labour practices (such as victimization or undue dismissal). Assignment of unduly heavy work-loads to worker.• • • • Lack of competence or training on the part of first-line supervision as well management at upper levels in the practice of human relations. Growing factional and personal difference among rank-and-file employees who are union members or union leaders and a tendency on the part of the management in some cases to prefer having with outside leaders and not give due respect to worker-leaders. lockouts and gheraos are the most common forms of disputes. A spirit of non-cooperation and a general tendency among employees to criticize or oppose managerial policies or decisions even when they may be in the right directions. Inadequate collective bargaining agreements. A fall in the standard of discipline among employees largely due to wrong or improper leadership. lack of a proper policy of union recognition and inter-union rivalries. Lack of necessary changes in the working of government in accordance with changing needs and circumstances. • • • • • • • • • Forms of Disputes Strikes.

516). Shree Meenakshi Mills (1951) II L. or a concerted refusal or a refusal under a common understanding or an number of persons who are or have been so employed to continue to work or to accept employment. The management can take disciplinary action for the absence of workmen. The striking workman. it will not constitute a strike. refuse to do work. 1964-I L. in Remalingam Vs. A general strike is one when there is a concert of combination of workers stopping or refusing to resume work.J. Even when workmen cease to work. • • • Types of Strike • Stay-in. it was held that such cessation of work will not amount to a strike since there is no intention to use the strike against the management.81. The following points may be noted regarding the definition of strike: • • Strike can take place only when there is a cessation of work or refusal to work by the workmen acting in combination or in a concerted manner. even those present • • • . amount to a strike. Indian Metallurgical Corporation. the relationship of employers and employees is deemed to continue albeit in a state of belligerent suspension.J. sit-down.“Strike” means a cessation of work by a body of persons employed in any industry acting in combination. the workmen after taking their seats. Sympathetic strike : Cessation of work in the support of the demands of workmen belonging to other employer is called a sympathetic strike. All such acts on the part of the workmen acting in combination. If on the sudden death of a fellow-worker. Go-slow: Go-slow does not amount to strike. Hunger strike: Some workers may resort to fast on or near the place of work or residence of the employers. Going on mass casual leave under a common understanding amounts to a strike. Madras. A concerted refusal or a refusal under a common understanding of any number of persons to continue to work or to accept employment will amount to a strike.L.L. However. the workmen acting in concert refuse to resume work. But if due to such an fact. but it is a serious case of is conduct. it amounts to a strike (National Textile Workers’ Union Vs. pen-down strike: In all such cases. must be employed in an ‘industry’ which has not been closed down. If it is peaceful and does not result in cessation of work.

Their Workmen). Illegal strikes and lockout are of two types: • • Those which are illegal form the time of their commencement. is the counterpart of strike – the corresponding weapon the hands of employer to resist the collective demands of workmen or to enforce his terms. it will amount to strike (Pepariach Sugar Mills Ltd. the standing order of a company generally required for notice. Such strikes are prohibited in public utility services under Section 22 of the Industrial Disputes Act. Further. Work-to-rule: Since there is a no cessation of work. Regulation of strikes and lock-outs Employees do not have an unfettered right to go on strike nor do employers have such right to impost lockout. • Lightning or wildcat strike: A wildcat strike is an unofficial strike i. 1947 defines “lockout” to mean the temporary closing of a place of employment or the suspension of work. • Lockout Section 2(1) of the Industrial Disputes Act. a strike not sanctioned by the union. Vs. Similarly. Such strikes occasionally occur in violation of the nostrike pledge in collective bargaining agreements. lockout. and is not saved by Sec. 1947.for work. it does not constitute a strike.C. Section 22 and 23 of the IDA provide for certain restriction which if not followed make strikes and lockouts illegal from their very commencement. and Those which are not illegal at the time of commencement but become illegal subsequently. It has been held by the courts that the suspension of work as a disciplinary measure does not amount to lockout. It amounts to criminal conspiracy under Section 120-A of the I. . Gherao Gherao means encirclement of the managers to criminally intimidate him to accept the demands of the workers. temporary suspension of work called lay-off is not lock-out.P. The Industrial Disputes Act lays down several restrictions on the rights of both the parties. A strike or lockout commenced or continued in contravention of those restriction is termed illegal and there is serve punishment provided for the same.e. In such a situation union is obliged to use its best efforts to end the strike. thus. or the refusal by an employers to continue to employ any number of persons employed by him. could not be given work. 17 of the Trade Unions Act on the grounds of its being a concerted activity.

or Before the expiry of the date of strike specified in any such notice as aforesaid. or with fine which may extend to Rs. or otherwise acts in furtherance of. Penalty for illegal lock-out [Sec. no person employed shall go on strike in breach of contract• • • • Without giving notice of strike to the employer.000 or with both.According to this section. 1.000 or with both. 3. within 6 week before striking. or During the pendency of any conciliation proceedings before a Conciliation Officer and seven days after the conclusion of such proceedings. 50. as here matter provided. shall be punishable with imprisonment for a term which may extend to 6 months. or with fine which may extend to Rs. or with fine which may extend to Rs. 4.26(1)]: Any workman who commences. Machinery Relations for Prevention and Settlement of Industrial The machinery for prevention and settlement of the disputes has been given in the following figure: Machinery for Prevention and Settlement of Industrial Relations . or with fine which may extend to Rs.26(2): Any employer who commences. or with both. [Sec. 1. etc.000 or with both. a strike or lock-out which is illegal. Penalty for instigation. shall be punishable with imprisonment for a term which may extend to 1 month. or Within fourteen days of giving such notice. Consequences of illegal strikes and lock-outs. 2. 1. 28] : Any person who knowingly expends or applies any money in direct furtherance or support of any illegal strike or lock-out shall be punishable with an imprisonment for a term which may extend to 6 months. shall be punishable with imprisonment for a term which may extend to 1 month. continues or otherwise acts in furtherance of a lock-out which is illegal. 1. Penalty for illegal strikes [Sec. continues or otherwise acts in furtherance of a strike which is illegal. Penalty for giving financial aid for illegal strikes and lock-outs [Sec. 27]: Any person who instigates or incites others to take part in.

Voluntary Methods Code of Discipline Tripartite Machinery Government Machinery Statutory Measures Worker’s Participation Collective Bargaining I. conciliation and voluntary arbitration. 1947 State Acts Labour Administration (States & Central Levels) Works Committee Conciliation Voluntary Arbitration Court of Enquiry Adjudication Conciliation Officers Conciliation Board Labour Court Industrial Tribunal National Tribunal Voluntary Methods Code of discipline Formally announced in 1958. Act. .D. The code which was approved by major national trade unions and principal organisation of employers enjoyed on them to create an environment of mutual trust and cooperation and to settle the disputes by mutual negotiation. coercion etc. A few important provisions of code of discipline are: • • • Strikes and lockout cannot be declared without proper notice. The parties should not take any action without consulting each other. It required the employers and workers to utilize the existing machinery for the settlement of disputes. unions and employers. the Code of Discipline provides guidelines for the workers. intimidation. There should be no go slow statistics or any resort to deliberate damage to plant or property or resort to acts of violence.

According to G. The concept of workers participation in management is based on “Human Relations” approach to management which brought about new set of values to labour and management. The forms of workers participation may be as follows: 1. Joint Decision Model 3. pattern of management relations and subject or area of participation. Walpole. these committees include representatives from centre and the states. his place of work and. therefore. the International Committees. pride and accomplishment.The code has moral sanction only and it does not entail any legal liability or punishment. The forms of workers participation in management vary from industry to industry and country to country depending upon the political system. the Central Implementation and Evaluation Committee and the Committee on conventions. it gives him the freedom and the opportunity for self-expression. or Auto Management Scheme 4. a feeling of belonging to his place of work and a sense of workmanship and creativity. yet they carry considerable weight among the government. workers participation is based on the fundamental concept that the ordinary workers invest his labour in. Joint Consultation Modes 2.S. Generally. Workers’ participation in management Workers’ participation in management is an essential ingredient of industrial democracy. the Standing Labour Committee. Self Management. and the same number of workers’ and employers’ organisatoins. he has a legitimate right to have a share in influencing the various aspects of company policy”. participation in management gives the workers a sense of importance. It provides for the integration of his interests with those of the management and makes him a joint partners in the enterprise”. and ties his fate to. These various committees are basically of advisory nature. workers and employers. Tripartite machinery Tripartite machinery consists of various bodies like Indian Labour Conference. According to one view. Workers Representation on Board .

The Directorate General of Employment and Training (DGET). promoting efficiency and increased productivity. Thus collective bargaining serves to bridge the emotional and physiological between the workers and employers through direct discussions. working hours. The rationale of workers’ participation in management lies in that it helps in creating amongst the workers a sense of involvement in their organisatoin. Statutory Measures – Industrial Disputes Act. 1947 . Collective bargaining Collective bargaining is a source of solving the problems of employees in the work situation collectively. working conditions. a better understanding of their role in the smooth functioning of industry and provides them a means of self-realization. It also provides the employer some control over the employees. The State governments with the cooperation of their labour departments are responsible for the enforcement thereof. the Director General of Factory Advice and Labour Institutes.. Office of Chief Labour Commissioner (CLC) (Central).e. It provides them a collective strength to bargain with the employer. and Industrial Tribunals are some of the agencies through which the Central Government discharges its functions related to framing of labour laws and settlement of industrial disputes. the negotiations are between the employers without a thirds party’s intervention.It should be borne in mind that when individuals are provided with opportunities for expression and share in decision-making. Thus it ensures that the management cannot take unilateral decisions concerning the work ignoring the workers. and commissioners of labour in the States are the operative arms for the effective implementation of Labour Laws. they show much initiative and accept responsibility substantially. thereby. The employees put their demands before the employers and the employers also gives certain concession to them. the Director General of Mines Safety (DGMS). Government Machinery The Ministry of Labour and Employment at the centre is the key agency for the policy formulation and administration in all the matters pertaining to labour. The process of collective bargaining is bipartite in nature i. It also helps the works to achieve reasonable wages. The Labour Secretary is the overall incharge of policy formulation and administration. It provides a good climate for discussing the problems of workers with their employers. fringe benefits etc.

this practice is known as conciliation. In the rest of the states. Industrial Disputes Act.P. 1947 provides for setting up works committees in every organisation having 100 or more employees. and Rajasthan have their own Acts. Though the act does not define the jurisdiction of these committees. It consists of equal number of representatives of employers and employees under the chairmanship of an independent person. The Conciliation Officers are appointed by the Government by notifying in the Official Gazettee. 1947 provides for conciliation and it can be utilized either by appointing Conciliation Officer or by setting up Board or Conciliation.P. Having representatives of employees and employees. his intervention becomes mandatory. Conciliation When the services of a neural party are availed for the amicable solution of a dispute between the disputing parties. The Board of Conciliation is a higher forum and is constituted for a specific dispute. In the conciliation process the officer ties to bring the disputing parties together towards a settlement of the dispute and hence works as a mediator. . Some States like Maharashtra. However. appointed by the government. But in the disputes related to public utilities in respect of which proper notice is served to him. The Board has to submit its report to the government regarding the dispute within two months from the date dispute was referred to it. The intervention of conciliation officer may e mandatory or discretionary. Commissioners of Labour. depending on the case. However. M. the period can be extended.The States are free to frame their own labour laws as the labour falls in the concurrent list. the Industrial Disputes Act. A work committee aims at promoting measures for securing the preserving amity and good relations between employees and workers. in the States having their own Acts. these are consultative bodies and are set up for maintaining harmonious relations at the work lace and sort out the difference if any. Usually at the State level. 1947 will be applicable to the industries not covered by the State Legislation. Formally announced in 1947. U. Additional and Deputy Commissioners of Labour act as Conciliation Officer for disputes arising in any undertaking employing less than twenty workers. 1947 applies.. the IDA. has been amended several times since then. yet their functions mainly include providing proper working conditions and amenities for the welfare of employees at the work place or away from the work. Works committees The IDA. Under the Act the following authorities have been proposed for the investigation and settlement of industrial disputes. The IDA.

The success of voluntary arbitration depends on “a sufficient degree of mutual confidence in decision by agreement on subjects which may be submitted for arbitration”. Industrial Tribunals and National Tribunal. Labour Courts and Tribunals are now required to submit award to the appropriate government within three months in case of individual disputes The submitted award shall be published by government within 30 days from the date of its receipt. called Presiding Officer. The Court of Enquiry is required to submit its report to the government ordinarily within six months from the commencement of enquiry. In case of existed or apprehended dispute. Review Questions 1. and further the Presiding Officer of Tribunal can have two assessors may be appointed by the Central Government to help its Presiding Officer. who is or has been a judge of a High Court.Voluntary arbitration Industrial Disputes (Amendment) Bill. Court of enquiry The IDA. constituted just to reveal the causes of the disputes and does not care much for the settlement thereof. What are the forms of industrial disputes? 3. This machinery consists of Labour Court. Hence it is a compulsory method which provides for three-tier system for adjudication of industrial disputes. What is an industrial dispute? What are the causes of industrial disputes? 2. 1947 empowers the appropriate government to constitute a Court of Enquiry. This body basically is a fact-finding agency. A Labour Court consists of one person only. It shall come into force on the expiry of 30 days from the date if its publication and shall be operative for a period of one year. 1956 incorporated Section 10A favouring voluntary arbitration. Adjudication If the dispute is not settled by any other method. The jurisdiction of Industrial Tribunal is comparatively wider than Labour Courts. the disputing parties can enter into an arbitration agreement in writing. unless declared otherwise by the appropriate government. when it thinks that the solution of dispute is of national significance. The report of the court shall be published by the government within 30 days of its receipt. Explain various machineries for settlement of industrial disputes. The first two bodies can be set up either by State or Central Government but the National Tribunal can be constituted by Central Government only. the government may refer it for adjudication. .

It is caused due to the difference between employee expectation and management practice. In the Indian context. Grievances usually result in definite and considerable loses to employee morale. The accumulation of grievance leads to strikes. A grievance is a problem submitted by an employee or by a few employees of different types. ‘any dissatisfaction or feeling of injustice in connection with one’s employment situation that is brought to the notice of the management. It may also include representation against non-compliance with provision of a collective agreement in an establishment where it has been signed. Lack of proper tools. Beach defines a grievance as. efficiency and productivity. Frequent changes in schedules or procedures. a group of workers or the unions to the management relation to the terms and conditions of employment.Lesson 5 Grievances Handling A grievance is a sign of the employees’ discontent with job and its nature. Rigid production standards Improper matching of the worker with the job. whether valid or not. ‘grievance’ may be said to “the representation by a worker. breach of the freedom of association or the provisions of standing orders or non-implementation of the Government orders. whether exposed or not. proper disposal of grievances deserves special and adequate consideration in any programme of harmonizing industrial relations. It may be conce4ring a situation or may likely to affect the terms and conditions of employment of one worker or a few workers. Therefore. machines and equipments. arising out of anything connected with the company which an employee thinks. . Jucius defines a grievance as ‘any discontent or dissatisfaction. believes or even feels to be unfair. lock outs and other forms of conflicts. Areas of Grievances Grievances resulting from working conditions • • • • • Poor physical conditions of work place. unjust and inequitable’. conciliation agreeme4nts or adjudicators’ awards”.

From the changed behaviour of employees.• Poor relationship with the supervisor. This he can do without its knowledge to the . he should be able to snuff the causes of grievances. Grievances resulting from management policy and practices • • • • • • • • • • • Poor payment Lack of job security Inadequate benefits such as medical benefits. leave travel concession etc. Leave facilities Seniority Transfer Promotion Lack of career planning and development Hostility towards labour union Defective leadership style Communication gap Grievances resulting from alleged violations of • • • Violation collective bargaining agreement Violation of Central/State laws Violation of common rules Grievances resulting from personal maladjustment • • Over ambition Excessive self-esteem Methods of Indentifying Grievances The following methods can help the employer to identify the grievances: 1. Directive observation: Knowledge of human behaviour is requisite quality of every good manager.

Open door policy: Most democratic by nature. 3. This method will give general pattern of grievances. Open door policy demands that the employees. . Grievances should be handled in terms of their total effect on the organisation and not solely their immediate or individual effect. the fear of managerial action is avoided. group meetings and collective bargaining are the specific occasions where direct observation can help in unfolding the grievances. Moreover management’s interest is also limited to the free and fair views of employees. a considerable amount of time must be spent in talking to employees. Employees leave the organisation either due to dissatisfaction or for better prospects. should conform to definite patterns and adhere to well tested rules. the policy is preached most but practiced very rarely in Indian organizations. otherwise the organisation will do well to have a grievance procedure.employee. Properly conducted exit interviews can provide significant information about the strengths and weaknesses of the organisation and can pave way for further improving the management policies for its labour force. But this method will be more useful in absence of an effective grievance procedure. 2. The employees can file anonymous complaints about their dissatisfaction in these boxes. Grip boxes: The boxes (like suggestion boxes) are placed at easily accessible spots to most employees in the organisation. gathering data from them and passing on various types of information. The management should also display a sincere interest in the problems of employees and their constructive willingness to be to help to them with a view to gain not only their confidence but also their utmost loyal by and genuine cooperation. Exit interviews may be conducted to know the reasons for leaving the job. 4. Principles or Guidelines for Grievance Handling 1. Such talks to be most effective. even at the lowest rank. 3. periodic interviews with the employees. In addition to normal routine. 2. should have easy access to the chief executive to get his grievances redressed. The procedure adopt by the management in handling the grievances must be apparent. The manager must seek to develop an attitude towards employees that should be helpful in gaining their confidence. Due to anonymity. Exit interview: Higher employee turnover is a problem of every organisation. 4. In handling grievances.

to whom and why the grievance occurred. For handling grievances. The model grievance producer give the various steps through which a grievance should be processed. may be defined as grievance procedure or grievance redressal machinery. in an orderly. Grievance handling procedures Grievance procedure is the most significant channel through which dissatisfaction of employees can be communicated to management. Gathering all facts that serve to explain when. A grievance procedure is an ordered multistep process that the employer and employee jointly use to redress grievances and resolve disputes that arise. the aggrieved worker/ employee can beet the departmental head along with the departmental representative of the management and this step is allotted three days. The steps in this machinery vary from organisation to organisation. 5.Steps in handling grievances It is important that grievance must be handled in a systematic manner. 4. Applying the solution. the grievance is taken up by the Grievance . describing or expressing the nature of the grievances as clearly and fully as possible. Defining. Above this. and 6. the management is required to designate the persons for each of the various departments to be approached by the works and the department heads for handling grievances as the second step. A Grievance Committee may also be constituted with representatives of workers and management. Thus a formal procedure which attempts to resolve the differences of parties involved. the grievance is taken to the departmental representative of the management who has to give an answer within 48 hours. 3. where. how. as a first step. Following up the case to see that it has been handled satisfactorily and the trouble has been eliminated. Failing this. 2. First. Establishing tentative solutions or answers to the grievances. Gathering additional information to check the validity of the solutions and thus ascertain the best possible solution. peaceful and expeditious manner. The following steps should be taken in handling grievances: 1.

The final decision of the management has to be communicated to the workers or employee concerned within three days of the Grievance Committee’s recommendations. Although the grievance procedure gives the employees opportunity to raise their grievances to the highest possible level of management. the workman or employee has the right to appeal either to the dismissing authority or to a senior authority specific by the management within a week from the date of dismissal or discharge. investigate the matter personally and give a reply within a further period of 3 days to one week. in turn. In the case of any grievance arising out of discharge or dismissal. the grievance may be referred to voluntary arbitration. The supervisor will look into the complaint. he may approach the Factory Manager either personally or in writing for the redressal of his complaint. discuss with his departmental head if necessary. If the employee is not satisfied. 3. yet they should be resolved as close as possible to their source. If the employee concerned is still not satisfied. The management must convince itself that justice is not only done. 2.Committee which should make its recommendations to the manager within seven days. consult the Personal Department if necessary and give a reply to the aggrieved employee within a period of 3 days to one week. Such a reply in given generally within a week. etc. Any aggrieved employee may approach his immediate supervisor for the redressal of any complaint regarding his work. . CASE Sandoz (India) Limited Grievance Settlement Procedure 1. but seen to be done and the presence of a trade union representative with the aggrieved party helps to ensure fair play not only for the employee concerned. who will. The formal conciliation machinery will not be invoked till the final decision of the top management has been found unacceptable by the aggrieved employee. in turn. who will. he may approach his departmental head. The Factory Manager will look into the complaint and the reply given by him will be final in the matter. The main object of grievance procedure is to resolve the grievance at earliest possible stage. conditions pertaining to his work. If the aggrieved employee is not satisfied with the reply received from his supervisor. but also for his management. he can make an appeal for revision and the management has to communicate its decision within a week. In the case of non-settlement.

5. Define ‘grievance’ and state the causes of grievances.4. he may approach the Management through the Union when the matter is taken up at the Union-Management forum for settlement on tripartite basis or by adjudication/ arbitration. Indicate the guidelines for handling grievances. If a grievance arises out of an order given by the Management. 3. 6. 2. If it is necessary for the workman to leave the work place on a call from any authority under this procedure. Review Questions 1. the said order shall be complied with before the workman concerned invokes the procedure laid down for redressal of grievances. Discuss briefly grievance handling procedures. If the employee still continues to be aggrieved. previous permission from his immediate superior should be obtained. .

orderly behaviour and respect for and willing obedience to a recognized authority. Negative Discipline. It is a process of bringing multifarious advantages to the organisation and its employees. In any industry discipline is a useful tool for developing. Discipline is a product of culture and environment and a basic part of the management of employee attitudes and behaviour. Positive discipline prevails only where the employees have a high morale. In other situations. strengthens or perfects individual behaviour. There are two types of discipline. regulations and procedures which are deemed to be necessary to the attainment of an objective. for the maintenance of industrial peace and for the prosperity of the industry and the nation. moulds. “discipline is the force that prompts an individual or a group to observe the rules. second. improving and stabilizing the personality of workers. negative discipline becomes unavoidable. First. Aims and objectives The main aims and objectives of discipline are: . It is immeasurably more effective and pays a greater role in business management. includes both the application of penalties for violation and the fear of penalties that serve as a deterrent to violation. Positive Discipline employs constructive force to secure its compliance. and third. Industrial discipline is essential for the smooth running of an organisation. on the other hand. it is punishment or chastisement.Lesson 6 Employee Discipline Discipline may be defined as an attitude of mind which aims at inculcating restraint. it is control gained by enforcing obedience. it is force or fear of force which restraints an individual or a group from doing things which are deemed to be destructive of group objectives. It is a determinative and positive willingness which prompts individuals and groups to carry out the instructions issued by management. it is the training that corrects. and abide by the rules of conduct and standards or work which have been established to ensure the successful attainment of organizational objectives. According to Dr. one is positive and the other is negative. Meaning Webster’s Dictionary gives three meanings to the world “discipline”. Spiegel. It is also a punitive or a big stick approach which imposes a penalty or punishment in case of disciplinary violations. for increasing production and productivity.

• • • • • •

To obtain a willing acceptance of the rules, regulations and procedures of an organisation so that organizational objectives can be attained; To develop among the employees a spirit of tolerance and a desire to make adjustments; To give and seek direction and responsibility; To create an atmosphere of respect for human personality and human relations; To increase the working efficiency morale of the employees; and To impart an element of certainty despite several differences in informal behaviour patterns and other related changes in an organisation.

Indiscipline The term ‘indiscipline’ generally means the violation of formal or informal rules and regulations in an organisation. Indiscipline, if unchecked, will affect the morale of the organisation. Hence indiscipline is to be checked by appropriate positive means to maintain industrial peace. Causes for indiscipline in organizations It is more complex and difficult to identify the causes of indiscipline. The policies and procedures of organizations, the attitude of the management towards workers, the attitude of workers, individual behaviors etc. are the causes for indiscipline. The important causes for indiscipline are: • • • • • • Ineffective leadership to control, coordinate and motivate workers. Low wages and poor working conditions. Lack of timely redressal or workers’ grievances. Lack or defective grievance procedure. Character of the workers such as gambling, drinking, violet nature etc. Political influence.

Principle Of Effective Discipline Disciplinary actions have serious repercussions on the employees and on the industry, and, therefore, must be based on certain principles in order to be fair, just and acceptable

to be the employee and their unions. Therefore, in any discipline maintenance system, certain principles are to be observed such as: 1. The rules of discipline, as far as possible, should be framed in cooperation and collaboration with the representatives of employees for their easy implementation. Employees in a group should be associated in the process of discipline enforcement. The group as a whole can control an individual works much more effectively than the management can through a process of remote control or by imposing occasional penalties. Informal groups are likely to exert social pressures on wrong-doers avoiding the need for negative disciplinary actions. 2. The rules and regulations should be appraised at frequent and regular intervals to ensure that they are appropriate, sensible and useful. 3. The rules and regulations should be flexible to suit different categories of employees in the organisation, i.e., both the blue-collar workers and white-collar employees. 4. The rules must be uniformly enforced for their proper acceptance. They must be applied fairly and impersonally. In other words, all defaulters should be treated alike, depending upon the nature of their offence and past record. Any discrimination or favoritism in this regard is likely to create discontent among the employees. Further, there should be a definite and precise provision for appeal and review of all disciplinary actions. 5. The rules of discipline embodied in the standing orders, or in the company’s manual, must be properly and carefully communicated to every employee preferably at the time of induction for their easy acceptance. It serves as a warning and a learning process and helps to improve future behaviors of the employees in the enterprise. 6. Every kind of disciplinary penalty, even if it is a rebuke or a warning, should be recorded. In some of the American industries they have what is known as the “pink slip system”. Pink slips are issued as warning signals to a defaulting employee. A person who has been issued with a stated number of pink slips will be liable to be laid-off or discharged, and no elaborate procedure has to be followed. 7. The responsibility for maintaining employee discipline should be enirusted to a responsible person (e.g. a line executive), through it is the personnel officer who should be given the responsibility of offering advice and assistance. The line executive should issue only verbal and written warnings. In serious matters,

which warrant suspension, discharge etc., the industrial relations departments should be consulted. 8. Disciplinary actions should be taken in private because its main objectives is to ensure that a wrong behaviour is corrected and not that the wrongdoer is punished. If disciplinary actions are taken in the presence of other employees, it may offend the sense of dignity of the employee and impair his social standing with his colleagues. Similarly, an immediate supervisor should never be disciplined in the presence of his subordinates. If this happens, it would lower his status and authority, and make it difficult, if not impossible, for him to discipline his subordinates under certain circumstances. 9. A punitive actions must satisfy the principle of natural justice. The management must act without bias and without vindictiveness, and its disciplinary actions must be based on justice and fairplay. The punishment should be commensurate with the gravity of the offence. An individual is presumed to be innocent until he is proved to be guilty. The burden of proof is on the employer and not on the employee. Approaches to Discipline Enforcement The different approaches to discipline include• • • • Human Relations Approach Human Resources Approach Group Discipline Approach The Leadership Approach and

Under human relations approach, the employee is treated as human being and his acts of indiscipline will be dealt from the view point of human values, aspirations, problems, needs, goals, behaviors etc. In this approach the employee is helped to correct his deviations. Under human resources approach, the employee is considered as ‘resource’ as an asset to the organisation. This approach analysis the cause of indiscipline from management activities such as defects in selections, training, motivations, leadership etc., after indentifying the defects, corrective steps are carried out by the management. Under group discipline approach, group as a whole, sets the standard of disciplines and punishments for the deviations. In this approach, trade unions also act as agencies in maintaining discipline in work situation.

Annexure-A to the Code embodies the national level agreement on the criteria for the recognition of unions. while Part IV relates to those of the unions only. as defined by the laws and agreements (including bipartite and tripartite agreements arrived at all levels from time to time). the Code is highly comprehensive and ethical in its approach to the industrial relations system. Any agreement which disturbs cordial industrial relations should be avoided. Part III deals with the obligations of management only. Part –I: To maintain discipline in industry (both in public and private sectors) There has to be: (i) a just recognition by employers and workers of the rights and responsibilities of either party. The Code embodies four parts. 1946 to a certain extent.Under the leadership approach. The existing machinery for settlement of disputes should be utilized. workers and the government in maintaining discipline in industry. Part I contains the duties and responsibilities of employees. In additions. management and union(s) agree . The Industrial Employment (Standing Orders) Act. prescribed the correct procedure that should be followed before awarding punishment to an employee. No deliberate damage should be caused to plant or property. Part II enlists the common obligations of management and unions. and ii) a proper and willing discharge by either party of its obligation consequent on such recognition. Awards and agreements should be speedily implemented. Code of Discipline The Fifteenth Indian Labour Conference discussed the question of discipline in industry and lain down the following general principles: • • • • • • • • There should be no lock-out or strike without notice. Acts of violence. in disciplinary cases are dealt on the basis of legislations and court decisions. It has been reproduced below. Part – II: To ensure better discipline in industry. A supplementary document contains the rights of recognized unions and a model grievance procedure. intimidation. coercion or instigation should not be resorted to. No unilateral action should be taken in connection with any industrial matter. There should be no recourse to go-slow tactics. Thus.

• • • • that no unilateral actions should be taken in connection with any industrial matter and that disputes should be settled at appropriate level. that affirming their faith in democratic principles. that they will avoid (a) litigation. that they will abide by various stages in the Grievance Procedure and take no arbitrary action which would by-pass this procedure. • . (c) victimization. (b) discriminations. that they will promote constructive cooperation between their representatives at all levels and as between workers themselves and abide by the spirit of agreements mutually entered into. disputes and grievances by mutual negotiation. (b) intimidation. that neither will have recourse to (a) coercion. and (d) go-show. not to support or encourage nay unfair labour practice such as: (a) interference with the right of employees to enroll or continue as union members. to take prompt actions for (a) settlement of grievance. • • • • • • Part-III Management agrees • • not to increase work-loads unless agreed upon or settled otherwise. that they will establish upon a mutually agreed basis a Grievance Procedure which will ensure a speedy and full investigation leading to settlement. and (c) lockuts. that there should be no strike or lock-out without notice. and that they will educate the management personnel and workers regarding their obligations to each other. (b) sit-down and stay-in-strikes. they bind themselves to settle all future differences. decisions and orders. awards. and (b) implementation of settlements. restraint or coercion against any employee because of recognized activity of trade unions. and (c) victimization of any employee and abuse of authority in any form. conciliation and voluntary arbitration. that the existing machinery for settlement of disputes should be utilized with the utmost expedition.

to take prompt actions to implement awards. (d) interference with or disturbance to normal work. (c) damage to property. agreement or practice. 1958. to distinguish between actions justifying immediate discharge and those where discharge must e preceded by a warning. to take appropriate disciplinary action against its officers and members in cases where enquiries reveal that they were responsible for precipitate action by workers leading to indiscipline. that their members will not engage or cause other employees to engage in any union activity during working hours. • • Part-IV: Union(s) agree • • • not to encourage any form of physical duress. and to express disapproval and to take appropriate action against office bearers and members for indulging in action against the spirit of this Code. • • • • The Code does not have any legal section but the following moral sanctions are behind it: 1. and (e) insubordination.• • to display in conspicuous places in the undertaking the provision of this Code in local language(s). The Central Employers’ and Workers’ Organizations shall take the following steps against their constituent units guilty of breaches of Code: . agreements. and to recognize the unions in accordance with the criteria (Annexure A given below) evolved at the 16th session of the Indian Labour Conference held in May. reprimand. unless as provided for by law. suspension or some other form of disciplinary action and to arrange that all such disciplinary action should be subject to an appeal through normal Grievance Procedure. (b) careless operation. settlements and decisions. to discourage unfair labour practices such as: (a) negligence of duty. not to permit demonstrations which are not peaceful and not to permit rowdyism in demonstration. to display in conspicuous places in the union offices. the provision of this Code in the local language(s).

and in case persistent violation of the Code. unfair labour practices. and not to give countenance. however. With the removal of these provisions from the Code to give them a statutory shape.• • • • • to ask the unit to explain the infringement of the Code. the Commission was in favour of giving a legal form to its important provisions regarding recognition of unions. 2. in any manner. willful and persistent breaches of the Code by any party should be widely publicized. the Code will have no useful function to perform. The approach to managing discipline depends to a great extent upon managerial philosophy. Discipline is a two-way traffic and a breach of discipline on the part of either party in industry will cause unrest. The spirit of the Code has not been imbibed by the central organisations which were signatories to it. Grave. According to the National Commission on Labour. culture and attitude towards the employees. grievance procedure. and the like. the Code has had only limited success and was obviously not the answer to the industrial relations problems. to warn. But. A dispute may not ordinarily be referred for adjudication if there is a strike or lockout without proper notice or in breach of the code as determined by an Implementation. The Code began to rust and the parties were more eager to take it off. the impact of the Code was not sustained over a long period of time due to several problems in its application and implementation. they developed an attitude of indifference. to non-members who did not observe the Code. 4. a constructive approach stress on modifying forbidden behaviour by taking positive . in any manner. to give notice to the unit to set right the infringement within a specific period. A negative approach to discipline relies heavily on punitive measures and in the line with the traditional managerial attitude of “hire and fire” and obedience to orders. On the other hand. The Code of Discipline worked well at the beginning of its introduction and had a considerable impact on the industrial relations scene. 3. to non-members who did not observe the Code. Failure to observe the Code would entail derecognition normally for a period of one year-this period may be increased or decreased by the implementing Committee concerned. As regards the future of the Code. and not to give countenance.

counseling etc. instead of discipline imposed by force or punishment. What are the causes of indiscipline? 2. Review Questions 1.. In brief. State the principles of code of discipline. . The concept of positive discipline promotion aims at the generation of a sense of self-discipline and disciplined behaviour in all the human beings in a dynamic organizational setting. What are the principles of effective discipline? 3.steps like educating. the approach to the disciplinary action in most cases should be corrective rather than punitive.

Workers Participation in Management 8. Collective Bargaining 9. Wage Administration and Industrial Relations .UNIT – IV 7.

to some extent. Dr. price and accomplishment. therefore. involved in the process of management decision making. Workers’ participation in management meets the psychological needs of the workers to a greater extent. the concept of Workers’ Participation in Management (WPM) refers to participation of non-managerial employees in the decision-making process of the organisation. participation in management gives the workers a sense of importance. Traditionally. but where the ultimate power is in the hands of the management”. Clegg says.S. “It implies a situation where workers representatives are. a feeling of belonging to his place of work and a sense of workmanship and creativity. “if it gives scope to the workers to influence its decision making process on any level or sphere or if it shares with them some if its managerial prerogatives”.Lesson 7 Workers’ Participation in Management Workers participation in management is in essential ingredient of industrial democracy. workers participation is based on the fundamental concept that the ordinary worker invest his labour in. According to G. his place of work and. Alexander considers a management to be participative. Walpole. To quote the version of British Institute of Management. he has a legitimate right to have a share in influencing the various aspects of company policy”. and ties his fate to. That way it may also be treated as the process of delegation of authority in the general areas of managerial functions. . It provides for the integration of his interest with those of the management and makes him a joint partner in the enterprise”. “Workers’ participation in management is the practice in which employees take part in management decisions and it is based on the assumption of commonality of interest between employer and employee in furthering the long term prospects of the enterprise and those working in it”. it given him the freedom and the opportunity for self-expression. According to one view. The concept of workers participation in management is based in “Human Relations” approach to management which brought about new set of values to labour and management.

Davis. Davis. thereby. “it is a mental and emotional involvement of a person in a group situation which encourages him to contribute to goals and share responsibilities in them”. The rationale of workers’ participation in management lies in that it helps in creation amongst the workers a sense of involvement in their organisation. In should be borne in mid that when individuals are provided with opportunities for expression and share in decision-making. promoting efficiency and increased productivity. The participation is conducted through the mechanism of forums which provide for association of workers representatives. The participation may be at the shop level. Objectives The scheme has economic. Thus the concept workers’ participation in management encompasses the following: • • • • • It provides scope for employees in the decision making of the organisation. involvement and a feeling of belongingness. The ethical objective of participation is to develop workers free personality and to recognize human dignity. Association of worker with management provides him with a sense of importance. a better understanding of their role in the smooth functioning of industry and provides them a means of self-realization.According to Dr. the need for participation arises because modern industry is a social institution with the interest of employer. “it is a mental and emotional involvement of a person in a group situation which encourages him to contribute to goals and share responsibilities in them”. • • . According to Dr. so that the management become “Auto Management”. He considers himself to be an indispensable constituent of the organisation. ethical and political objectives. The basic idea is to develop self control and self discipline among works. • Its psychological objective of the scheme is to secure full recognition of the workers. the share-holders. departmental level or at the top level. the community and the workers equally invested in it. they show much initiative and accept responsibility substantially. psychological. The participation includes the willingness to share the responsibility by works as they have a commitment to execute their decisions. Socially.

final decision always rests at the option of management and employees’ views are only of advisory nature. Self Management. Joint Consultation Model 2. pattern of management relations and subject or area of participation. Workers Representation on Board . Decisive participation: Highest level of participation where decisions are jointly taken on the matters relation to production. Associative participation: It is extension of consultative participation as management here is under moral obligation to accept and implement the unanimous decisions of employees. 3. The forms of workers participation may be as follows: 1. However. 5. 4. Forms of Workers’ Participation in Management The forms of workers participation in management vary from industry to industry and country to country depending upon the political system. or Auto Management Scheme 4. For instance. safety and health. Levels of Participation Workers’ participation is possible at all levels of management. decision already taken by the management come to employees. is called decisive participation.• The political objective of participation is to develop workers conscious of their democratic rights on their work place and thus bring about industrial democracy. it may be vigorous at lower level and faint at top level. welfare etc. Broadly speaking there is following five levels of participation: 1. Information participation: It ensures that employees are able to receive information and express their views pertaining to the matters of general economic importance. Consultative participation: Here works are consulted on the matters of employee welfare such as work. Here. Administrative participation: It ensure greater share of works in discharge of managerial functions. 2. the only difference is that of degree and nature of application. preferably with alternatives for administration and employees have to select the best from those for implementation. Joint Decision Model 3.

The participation of workers may be formal or informal. it takes the forms of formal structures such as Works Committee. Yugoslavia is an example to this model. the workers elect their representative and send them to the Board to participate in the decision making process. The scheme could not make such head way due to lack of union leaders consensus of the mode of representation and workers’ tendency to discuss ultra-vires issues e. and allotment of worked or transfer of workers from one department to another. Self management of auto management: In this model. In the formal participation. Joint decision model: In this form both the workers and management jointly decide and execute the decisions.1. The informal participation may be such as the supervisor consulting the workers for granting leave. Joint Management Councils. This form is followed in U. 3.S.. . Shop Councils. pay scales. The management scheme.g. The scheme with equal number of representatives will operate both at shop as well as plant level. This form of participation is followed in U. Workers’ representation on board: Under this method. Safety Committee. The various functions of participative forum laid down in the scheme could be modified with the consent of parties. overtime. 4. Workers’ Participation in Management in India Workers participation in management in India was given importance only after independence. 1970 gave birth to ‘Board of Management’. Sweden and Poland.K. except those specifically exempted. and West Germany. Canteen Committee etc. Joint consultation model: In joint consultation model the management consults with the workers before taking decisions. The new scheme of workers participation was applicable to all central public sector enterprises. the two-tire participation model called ‘Shop Council’ at the shop level and ‘Joint Councils’ at the enterprise level were introduced. Industrial Disputes Act of 1947 was the first step in this direction. which recommended for the setting up of Works Committees. Where the state industrial units are run by the workers under a scheme called ‘Self Management or Auto Management Scheme’.A. Based on the review and performance of previous schemes a new scheme was formulated in 1983. Since July 1975. wages etc. the entire control is in the hands of workers. The Joint Management Councils were established in 1950 which increased the participation of labour in management. Production Committee. The workers represent their view through ‘Joint consultative Committees’. 2.

The bill provide for effective participation at all level by formulating schemes of participation. creating an environment in the organisatoin for coordination of workers and management. Thus workers’ participation in management in India has yet to succeed. 1990. Some Trade Unions boycott Joint Management Council meetings. The success these schemes require certain conditions. What do you understand by the concept of workers’ participation in management? What are its objectives? 2. Workers have to be educated. these schemes have not met with success though they are successful in some private sector units. What are the different forms of workers’ participation in management? 3. . Review Questions 1. Discuss the concept of workers’ participation in management in the Indian context. The appropriate government may also appoint inspectors to review participation schemes and the bill also has provision of punishment for those who contravene any of the provision of the Act. Thus the workers’ participation schemes in India provide wide scope for application and upliftment of workers. But in practice. The factors responsible for the failure are: • • Attitude of the management towards the scheme is not encouraging. For effective and meaningful participation at all levels. 1990 all the schemes of participation were non-statutory and concentrated on particular levels. • • • Management should appreciate the scheme and accept them in full faith. It can be done by educating the workers. Trade unions have to cooperate with the schemes. The preventatives of workers are not given due recognition by the management.Prior to WPM Bill. a bill was introduced in Parliament on 25th May. For electing representatives for participation it also provides for secret ballot. The attitude of trade unions towards the schemes is negative as they consider these schemes are reducing the power of Trade Unions.

Lesson 8 Collective Bargaining
In the work situation, an individual worker has to face many problems such as, low wages, long hours of work, loss incentive etc. These problems of an individual or few individuals cannot attract the attention of the employer because of their less bargaining power. The growth of trade union increased the bargaining strength of workers and enables them to bargain for their better conditions collectively. Collective bargaining is a source of solving the problems of employees in the work situation collectively. It provides a good climate for discussing the problems of workers with their employers. The employees put their demands before the employers and the employers also give certain concession to them. Thus it ensures that the management cannot take unilateral decision concerning the work ignoring the workers. It also helps the workers to achieve responsible wages, working conditions, working hours, fringe benefits etc. It provides them a collective strength to bargain with employer. It also provides the employers some control over the employees. The process of collective bargaining is bipartite in nature, i.e. the negotiations are between the employers and employees without a third party’s intervention. Thus collective bargaining serves to bridge the emotional and physiological gulf between the workers and employers though direct discussions. Meaning The term collective bargaining is made up of two words, ‘collective’ – which means a ‘group action’ through representation and ‘bargaining’, means ‘negotiating’, which involves proposals and counter-proposals, offers and counter-offers. Thus it means collective negotiations between the employer and the employee, relating to their work situations. The success of these negotiations depends upon mutual understanding and give and take principles between the employers and employees. Definitions Collective bargaining has different meanings for different individuals or groups. Trade Unions, management and public interpret the term in their own ways. Let us now discuss some leading definitions: According to the Encyclopedia of social sciences, “Collective bargaining is a process of discussion and negotiation between two parties, one or both of whom is a group of

persons acting in concert. The resulting bargain is an understanding as to the terms and conditions which a continuing service is to be performed. More specifically, collective bargaining is a procedure, by which employer and a group of employees agree upon the conditions of work”. Richardson says, “Collective bargaining takes place when a number of work people enter into negotiation as a bargaining unit with an employer or a group of employers with the object of reaching agreement on conditions of the employment of the work people”. The I.L.O. workers manual defines collective bargaining as, “negotiation about working conditions and terms of employment between an employer, a group of employers or one or more employer’s organizations, on the one hand, and one or more representative workers organisation on the other with a view of reaching an agreement. Salient Features • • • • • • • • It is a collective process in which representatives of employers and employees participate mutually. It is a flexible and dynamic process wherein no party adopt a rigid attitude. It is a bipartite process whereas the representatives of workers and management get an opportunity for clear and face to face negotiation. It is a continuous process which can establish regular and stable relationship between worker’s organisatoin and management. It is a practical way to establish an industrial democracy. It is a good method of promoting industrial jurisprudence. It is good form of interdisciplinary system (i.e. a function embodying economic psychological, administrative, ethical and other aspects.) It is a process that includes efforts from preliminary preparations to the presentation of conflicting view points, collection of necessary facts, understanding of view points, taking correct decisions etc.

Importance Whatever labour laws may lay down, it is the approach of employers and trade unions which matters and unless both are enlightened, industrial harmony is not possible. Therefore, the solution to common problems can be found directly through negotiation between both parties and in this context the scope of collective bargaining is very great.

Collective bargaining is really beneficial forms the stand part of employees and their unions as well as management. If it works well, it develops a sense of self-responsibility and self-respect among the employees concerned and thus significantly paves the way for improved employee morale and productivity. Collective bargaining restricts management’s freedom for arbitrary action and thereby management learns a new code of behaviour by conceiving of the union as a method of dealing with employees. The management also comes to know the grievances of workers in advance and it gives an opportunity to take precautionary measure. Moreover, collective bargaining opens u the channel of communication between top and bottom levels of an organization. From the point of the view of the society, collective bargaining; if property conducted, result in the establishment of a harmonious industrial climate which helps for the socioeconomic development of the nation. It builds up a system of industrial jurisprudence by introducing civil rights in industry and ensures that management is conduct by rules rather than by a arbitrary decisions. It extends the democratic principles from the political to industrial field. Functions Prof. Butler has viewed the functions as: • • • a process of social change a peace treaty between two parties a system of industrial jurisprudence

Collective bargaining as a process of social change Collective bargaining enhances the status of the working class in the society. Wage earners have enhanced their social and economic position in relation to other groups. Employers have also retained high power and dignity through collective bargaining. Collective bargaining as a peace treaty Collective bargaining serves as a peace treat between the employers and employees. However the settlement between the two parties is a compromise. Collective bargaining as an industrial jurisprudence Collective bargaining creates a system of “Industrial Jurisprudence”. It is a method of introducing civil rights into industry. It establishes rules which define and restrict the

on the union side and management side to moderate discussions and create confidence. for management and for union. For management . In addition to the above. Maintaining peace in industry Prompt and fair redressel of grievances. Collective bargaining required effective leadership on both sides. 4. Prof. its functions include: • • • • • Increasing the economic strength to employers and employers. Both the union and management must have good faith and confidence in discussion and arriving at a solution. 6. These principles are to be followed by the employers and unions. 2. In collective bargaining both the union and management should observe the laws and regulations in practice in arriving at a solution. in working conditions. In all negotiations. There must be mutual respect on both the parties. the labour should be given due consideration – in wage fixation. F. Arnold. 3. Campo has laid down certain principles for union and management. For both union and management 1. Promoting stability and prosperity of the industry. 7. This will develop mutual understanding of a problem which is more important for arriving at the solutions. The management should respect the unions and the unions should recognize the importance of management. Principles of Collective Bargaining The success of collective bargaining is based on certain principles. Collective bargaining process should give due consideration to hear the problems on both sides. Both the management and union should analyze the alternatives to arrive at the best solution. 5. Improving working conditions and fair wages. bonus etc.traditional authority exercised by employers over their employees placing part of the authority under joint control of union and management.

Forms of Collective Bargaining The forms of collective bargaining differ from country to country and time to time in India. 4. Collective bargaining takes the following forms: 1. 5. 2. the management can recognize on which is having the support of majority of workers. Later these are submitted to the labour courts. Management can voluntarily take measures to settle the grievances. For unions 1. Unions have to consider the benefits to all workers rather than a section of workers. The enforcement of these agreements depends upon the goodwill and cooperation of the parties. Management should follow a policy of goodwill. and cooperation in collective bargaining rather than an indifferent attitude towards the union. Unions should avoid undemocratic practices. Management should think of realistic principles and policies for labour regulations. . 4. If there are more than one union. negotiations are carried out by officers according to the Industrial Disputes Act. 3. Consent awards: Here the agreements are negotiated by the parties on a voluntary basis when disputes are subjudiced. The recognitions of a trade union to represent the problems is more essential. 3. Settlements by parties: In this case settlements are arrived at by parties themselves without the interference of a third party. only as a last measure. Managements need not wait for trade union to represent their grievances for settlement. Strike lock-outs should be resorted to. Managements should give due consideration to social and economic conditions of workers in collective bargaining. Unions have to recognize their duties to the management also before emphasizing their demands. 2.1. Settlements under industrial disputes act: According to this. As far as possible they have to be avoided by compromise and discussion. 2. 3. 4. Direct negotiation: In this agreements are arrived at by both the parties after direct negation.

. National level bargaining Plant level bargaining It is the micro level bargaining. increased prices and the legislations. holidays and leave with wages. The Contents of Collective Bargaining Agreements The scope of collective bargaining has increased during the recent years. Industry level bargaining Several unions of the same industry form and association and negotiate with the employers. Problems relating to security of trade unions. increased response by the managements. increased response by the managements. hours and conditions or work. are included in the collective bargaining. It takes place in the particular unit between the management and the trade unions of that unit. transfers. safety and health etc. retirements benefits and other benefits and terms and conditions of service. the representatives of trade unions and employers at the national level will negotiate. bonus. Industry level bargaining 3. Randle observes that the increase in the scope of collective bargaining is due to the growth of trade unions. Plant level bargaining 2. definition and purpose of agreement. Wages. The Institute of Personal Management includes the following in a collective agreement.On the basis of the level (in which collective bargaining takes place) it can be classified as: 1. scope. promotions. wages. Prof. National level bargaining In this. • • • Nature. production norms. leave. Rights and responsibilities of management and trade unions.

• • •

Grievance redressal procedure. Methods and machinery for the settlements of possible future, disputes, and A termination clause

Thus collective bargaining includes not only the negotiation of wages, but also working condition, labour welfare and organizational matters. Process of Collective Bargaining The process of collective bargaining consists of two stages, (i) the negotiation state, and (ii) the contract administration. Negotiation Stage At the negotiation stage certain proposals are put forward for mutual agreement after careful consideration. The negotiation stage consists of three steps. • • • Preparation for negotiation Negotiation procedure Follow up action

Preparation for negotiation First the union will submit their fresh contract to the management before the expiry of existing contract (usually 30 to 60 days before the expiry). Both the management and unions will take considerable time to the preparation and negotiation. They collect the required data relating to large number of issues such as wage, salary, seniority, overtime allowance, the cost of living, the policies of trade unions and management, nature of agreement in other companies etc. The company will collect such information its internal sources – such as balance sheet, contract agreements, market research reports, Govt. reports etc. The trade union also collects such data from their own central organisation, research staff from various Department etc. The personal department prepares a personal, which includes – • • Specific proposals of the company including the objectives of negotiation. Estimating the cost of implementing the proposals.

Classifying the demands as demands acceptable before negotiation, demands acceptable after negotiation, demands which cannot be accepted. Such proposals are based on company’s commitment to shareholders, consumers, workers and public.

Negotiation technique or procedure In this step, a negotiation committee is to be formed by both the parties. From the management side the representative include the chief executives. The unions is represented by the leaders and centrals leaders. The committee consists of three to six members. The demands are classified as demands which need bargaining and demands which may be rejected. During negotiations, normally the easier demands are taken up first. Both parties should have a “bargaining cushion”, and make counter proposals. For example, a demand for wage increase by the union, may be accompanied by a counter proposal for increase in production by the management. Such negotiations go on till the “point of no return” is being reached. A rigid or irrevocable stance should always be avoided. Follow-up action At this stage, the agreement is printed and circulated among all the employees. The supervisors will be enlightened about the agreements for their effective implementation. Contract Administration Agreement will be useful if they are executed properly. As observed by Profs. Illiamson and Harries, “if anything is more important to industrial relations than the contract itself, it is the administration of the contract”. Prof. Campo has laid down the following general principles for administering the contact effectively; • Cooperation between both the parties is essential. Both the parties should have a tolerant attitude towards each other and have a spirit of accommodation and goodwill. Proper procedure should be adopted for the redressal of grievances by providing opportunity to exchange views. When a conference over the redressal of grievance reaches an impasse, the grievance should be referred to arbitration. Both the parties should honour the commitment.

• • •

Pre-requisite for Successful Collective Bargaining Collective bargaining will be more effective under the following conditions: Negotiating team Negotiating team should represent all groups including production, finance and industrial relations experts. The team should be headed by an appropriate person with adequate authority to take decisions. Recognition of unions The management should recognize the trade union and analyze the facts in their representation of grievances. Mutual understanding encourages mutual agreement. Open mind Both the management and union should have open minds to listen and appreciate each others point of view with flexibility and adjustment. ‘Home Work’ on demands The union and management have to collect relevant data relating wages, conditions of work, welfare schemes, cost of benefits. Routine problems The management and unions have to identify the grievances on routine basis and take appropriate action then and there. Internal union democracy Trade unions should encourage internal union democracy by consulting the rank and file members. Importance to output Trade unions should also give importance to output, quality of the products, company’s image etc., in addition to their wages, bonus, working conditions etc. Strikes/ lockouts Strikes and lockouts should be resorted to as last measure. Before taking any decision, both the union and management should conduct periodic discussions to avoid strikes and lockouts.

Collective bargaining has gradually been taking roots in Indian soil. Most of the collective bargaining agreements were concluded at plant level. Some industry level agreements were also concluded in textile industries in Bombay and Ahemadabad. The scope is widening. It includes matters relating to productivity, bonus, modernization, standing orders, voluntary arbitration, incentive schemes and job evaluation etc. The number of agreement has been increasing. Most of the agreements were relating to wages. In a study conducted by E.F.I. shows that out of 109 agreements 96 were relating towages. Thus collective bargaining is an important method of solving problems, thorough mutual understanding. If used properly it can solve the problems of both the parties- management and union through mutual confidence. Collective bargaining is also used as a tool for bringing coordination between workers and managements. It also serves as tool of communication of views by both management and works. In the long-run it will serve as an instrument for labour participation in management and pave way for he cordial industrial relations in India. Collective bargaining in central public sector undertakings Collective bargaining in central public sector undertakings is done according to the guidelines issued by the Departments of Public Enterprises (earlier known as the Bureau of Public Enterprises). This department gives the content and limits of financial commitments which a public enterpriser can make with the union during the course of bargaining. However, in many instances these4 limits are circumvented by the management by making gentleman’s promises with the unions on several issues outside the written agreement and implementing these promises over a period through administrative orders. In core industries like steel, ports and docks and banks, collective bargaining is done at the national level for the industry as a whole. Thus, in steel industry, one main collective agreement is entered into by the National Joint Consultative Forum on behalf of all private and public sector steel units with other unions. This is followed by several supplementary agreements being entered into at the plant level to cover aspects not resulted in creating uniform wage structures and fringe benefit patterns in all public sector units irrespective of the nature of industry (labour or capital intensive) and the paying capacity of a unit as determined by its financial performance. This is in sharp contrast to a private sector unit where its wages and fringe benefits are more geared to its specific requirements and circumstances.

Review Questions 1. Enumerate the principles of collective bargaining. 3. What do you understand by “collective bargaining”? What is its scope? 2. What are the pre-requisites for successful collective bargaining? .

the establishing of fair standards. Wage Policy The term ‘wage policy’ refers to legislation or government action undertaken to regulate the level or structure of wages. for the well-being of labour. and for the economic development of the country. the works and the consumers have seemingly conflicting interests. the profits passed on to the shareholders.Lesson 9 Wage Administration and Industrial Relation Wage is remuneration to labour for the work done or he service rendered by it to the employees. evolution of a suitable wage structure and wage fixing machinery is important for the prosperity of industry. A delicate balance has to be struck between wages paid to the workers. A wage policy may be viewed from three different angels. a choice has to be made”. It cannot also be considered in isolation from the larger economic and social background prevailing in the country. or both for the purpose of achieving specific objectives of social and economic policy. The government and the community at large are also vitally concerned with the problem because of a large number of industrial disputes center round the questions of wages and allowances. and the services rendered to the community. Wage administration is also important to the employer as it constitutes one of the principal 8items that enter into the cost of production of his product. the protection of wage earners from the impact of inflationary tendencies. When the social and economic implication of measures of wage-policy conflict. The concerned parties. which. They also determine the standard of his efficiency and consequently. the problem is that of resolving the conflict between the objectives of an immediate rise in the standard of living of workers. However the problem of wage fixation in a modern democratic society is by for the most difficult of all employer-employee relationship. determine his standard of living and that of his family. in turn. At the . the level of productivity. and at increasing the economic welfare of the community as a whole. At the macro economic level. The social objectives of wage policy may aim at eliminating the exceptionally low wages. namely. additional employment and capital formation. measures inspired by social considerations inevitably have economic effects and action designed to achieve specific economic results has social implications. “The social and economic aspects of wage policy are normally inter-related. the employers. Wage payment if the most vital and important problem that an industrial workers is confronted with It is also one of the most difficult areas in our present industrial relations system. The wages constitute the earning for the workmen. Therefore.

where labourers are exploited in the sweated industries. the problem is that of evolving a wage structure which is conducive to economic development. Provision of minimum wages in sweated industries In a country like India. Objectives of a Wage Policy The ILO publication has enumerated the following objectives of a wage policy in developing countries: • • To abolish malpractices and abuses in wage payment. At the plant level. supplemented by appropriate measures to keep workers’ expenditure on consumption goods in step with available supplies so as to minimize inflationary pressure. “The protection of workers against exploitation or unduly low wages remains wager policy’s major pre-occupation for the under-developed areas”. The fixing of minimum . To obtain for the workers a just share in the fruits of economic development. the problem is that of a system which provides incentives to increasing productivity and improving the quality of workers. accompanied by separate measures to promote the growth of trade unions and collective bargaining. the objectives of a national wage policy may be stated thus: • • • • • • To provide minimum wages to workers employed in sweated industries To fix wage ceilings To improve the existing wage-structure To control inflationary tendencies To accelerate export promotion and Other objectives. the basic need is to provide for “safety net” wages to prevent its exploitation. According to Turner. • • In India. systems of payment by results. and To bring about a more efficient allocation and utilization of manpower through wage differentials and where appropriate. To set minimum wages for workers whose bargaining position is weak because they are unorganized or inefficiently organized.semi-aggregative level.

Improvement in existing wage structure Desirable or rational wage structure facilitates the acquisition of productive skills. Fixation of wage ceilings Ceilings on wages need be fixed to save employees from the pinch of inflationary tendency that follow from uncontrolled price movement. for increasing prices erode workers’ real income and lower down their standard of living and ultimately cause industrial unrest. The wage policy should. partly to smooth the flow of labour from the farm to expanding modern industries. “improving worker efficiency and performance. Productivity and efficiency can be boosted by giving incentives to them and by improving the investment capacity of industries by plaughing back a part of the profit in the industry. trained manpower and raw materials. experience. Acceleration of export promotion To get imports of essential capital goods. Justice and fairness demand that a sound relationship should exist between rates of ay for different groups in similar occupations. and partly to cover the differentials in wage rates so that wages paid to employees doing identical work are rationalized.wage is also necessary to boost up industrial employment. According to Clark Kerr. the wage policy should aim at a minimum wage in sweated occupation as well as a floor for entry to industrial employment. mental and physical effort and hazards should be paid more than those having lower requirement. Control over inflationary tendencies Controlling inflationary pressures should be an essential element of wage policy. aim at stabilizing prices by tying wage increases to productivity. The workers should get a just share in the fruits of economic development and increased productivity. responsibility. training. technical know-how. foreign exchange need be earned by promoting exports through increased . therefore. encouraging the acquisition of skills and providing and incentive of labour mobility should be the real purpose of a wage policy in a developing economy”. serves as an incentive to higher productivity and wage income. and encourages the allocation of labour to the expanding sectors of economy in which labour is in great demand. The jobs which demand a higher degree of skill. Thus.

productivity of exportable goods and price stability or price reduction wherever possible. having representation of the employers and labour besides. as provided by the Directive Principles of the State Policy in the Constitution. Wage Regulation Machinery In unorganized industries. Lately. • • • Dr. they are fixed by several well-established procedures or practices available for wage-fixation and wage revision. collective bargaining at the plant level. which cannot be achieved only through statutory measures and ban on strikes and lockouts and compulsory arbitration To provide guidance to various authorities charged with the task of wage fixation and revision. To maintain industrial peace.” It may be observed that no serious attempt has so far been made at the level. adjudication. Wage Boards have also been created. improving workers’ efficiency and performance. 1948. Giri has said. and arbitration. which the economic conditions of the country as a whole resulting from economic development”. stabilizing prices and acceleration of the nation’s development process should be the real purpose and the need for a national wage policy. Thus. providing and incentive to labour mobility. for formulating a national wage policy. bipartite wage revision committees in several industries. The representatives of the former two interests are . To develop the skill of newly recruited industrial labour and other manpower resources. Wage Board Wage Board is a tripartite body. independent members. Other objectives • To bring social justice to workers and equal opportunities of personal development through the development of socialistic pattern of society. wages are fixed and revised under the Minimum Wages Act. encouraging acquisition of strikes. and there does not appear to be a formally proclaimed wage policy in India. A wage policy should help to accelerate a nations’ development process. “ A national wage policy must aim at establishing wages at the highest possible level. it may be said that “the protection of workers against exploitation or unduly low wags. These are settlements in conciliation of wage disputes. But for other industrial workers.

The Wage Boards are required to: • • determine which categories of employees (manual. However. etc. . The idea of setting up of tripartite Wage Boards was. It is an important machinery of State regulation of wages. gratuity. It observed. This recommendation was subsequently reiterated by the 15th Indian Labour Conference in 1957 and various Industrial Committees. to work out a wage structure based on principles of fair wages as formulated by the Committee on Fair Wages. The Government decision to set up the first wage board in cotton textile and sugar industries in 1957 was also influence by the Report of the ILO’s expert. Composition and functions of wage board The composition of wage boards is. which include recommending the minimum wage. regional wage differentials. the labor and management representatives are selected from the particular industry being investigated. consisting of equal representative of employers and workers and an independent chairman will probably ensure more acceptable decisions.) are to be brought within the scope of the wage fixation.nominated by their central organisatoins. These boards are chaired by governmentnominated members representing the public. Growth and development After independence. tripartite representing the interests of labor. with consultation and consent of the major central organizations. Such wage boards should be instituted for individual industries in different areas”. But the parties were not satisfied with this system. A more acceptable machinery for settling wage disputes will be one which gives he parties themselves a more responsible role in reaching decisions. the Industrial Disputes Act was enacted under which disputed regarding wages could be settled through adjudication. as a rule. clerical. differential cost of living compensation. But no action was taken during that Plan period. management and the public. “the existing machinery for settlement of wage disputes has not given full satisfaction to the parties concerned. mooted and endorsed in the First Plan. They function industry-wise with broad terms fo reference. An authority like a tripartite Wage Board. therefore. the Second Plan emphasized the need to determine wages through industrial wage boards. Generally. others are nominated by the Government. Labour and management representatives are maintained in equal numbers by the government. supervisory etc. hours of work.

In addition to these common items. Wage boards should be assisted by technical assessors and experts. interim relief (like that of the wage boards for jute industry and port and dock workers). limestone and dolomite mining industries) have been required to take into account the ‘special features of the industry’. iron ore. jute. Evaluation of wage boards The Committee set up by the National Commission on Labour identified three major problems from which the wage boards suffer: • • • • • • • Majority of the recommendations of wage boards are not unanimous. The time taken by the wage boards to complete their task has been rather unduly long. Some wage boards (like that of the wage boards for sugar. Terms of reference of wage boards should be decided by Government in consultation with the organisation of employers and the workers concerned. The Committee made some important recommendations as below: The Chairman of the wage board should be selected by common consent of the organisation of employees and employees in the industry concerned. and Implementation of the recommendations of the wage boards has been difficult. In future the wages board should function essentially as a machinery for collective bargaining and should strive for unity. gratuity (like that of the wage boards for the iron ore mining. some wage boards may also be asked to deal with the question of “bonus” (like that of the wage boards for cement. tea and coffee plantation.• • the system of payment by results. to work out the principles that should govern of bonus to workers in respective industries. rubber. Thus. wage boards have to deal with a large range of subjects of which the fixation of wage-scales on an industry-wise basis constitutes the biggest of all the issues before them. limestone and dolomite mining industries and the second wage board on cotton textile industry. demands in respect of payments other than wages (wage boards of jute and iron and steel industry). hours of work ( rubber plantation industry). . sugar and jute industries).

after which need for a subsequent wage boards should be considered on merit. What is a wage policy? What are its objectives? 2. government should hold consultations with the organisation of employers and employees before taking a final decision. For Industries covered by wage boards. delays involved in actual working of the boards and imperfect implementation of the reconditions has been often the cause of anxiety. and have been willing to accept changes to make it more efficient and productive.• A central wage board should be set up in the Union Ministry of Labour on a permanent basis to serve all wage boards through the supply of statistical and other material and lending of the necessary staff. Furthermore. Unanimous recommendations of wage boards should be accepted and in case of non-unanimous recommendations. in addition to encouraging greater participation by the parties and freedom in decision-making. The institution of wage boards has come to be widely accepted in India as a viable wage determination mechanism. more acceptable agreements on wages and other conditions of employment of industrial peace. Review Questions 1. Both unions and employers’ organizations have supported it from its very inception. What are wage boards? What are its functions? . but their recommendations as finally accepted by the Government should be made statutorily binding in the parties. the boards have functioned with responsibility and restraint and their recommendations have not undermined the efficiency of the industry. However. and Wage-boards should complete their work in one year’s time and the operation of the recommendation of a wage board should be between two or three years. the working of wage boards may be made more effective. Wage boards should not be set up under any statues. as contrasted to enterprise-level decisions under adjudications. • • • • In these recommendations are accepted. a permanent machinery should be created for follow-up action. but these can be reduce considerably if collection and tabulation of basic information and relevant data on wage fixation is done on a running and continuing basis in respect of all major industries/ employments. It has succeeded in promoting industry-wise negotiations.

UNIT –V 10. Employee Communication 11. Worker’s Education and Training .

conversations and rumours. ambiguity and rumors. cooperation and job satisfaction. Accordingly. every executive must know how to communicate. Communication is vital in the relationship between executive and their subordinates. Therefore to be effective. all their acts. To prepare workers for a change in methods of environments by giving them necessary information in advance. reports. Since managers work with and through other people. orders and procedures must pass through some kind of communication channel. some of the purposes of communication are: • • • • To discourage the spread of misinformation. Whatever viewpoint is accepted. Therefore communication is concerned with imparting a common idea or understanding and covers any type of behaviour resulting in an exchange of meaning. To foster any attitude which is necessary for motivation. The origin of the word “communication” lies in the Latin word “communis” denoting “common”. It is through effective communication that an executive ultimately gets work done by others. the behaviouralists looked upon it as a means whereby persons in the organisatoin can be motivated to execute such plans enthusiastically and willingly. Also there must be channel of communication for feedback. rules. Whilst the tradionalists viewed the communication purpose as providing the means whereby a plan can be implemented and action coordinated towards the common goal or end result. An executive’s working day is filled with communication of different types like orders. effective communications requires an appreciation of its meaning and objectives as well as of the barriers which effective communication.Lesson 10 Employee Communication More effective human relations is engendered through adequate communication. Objectives of Communication Management depends upon communications to achieve organizational objectives. which can cause conflict and tension. . policies. To develop information and understanding among all workers and this is necessary for group effort.

Decision-makes must share their views on what the problem is and what the alternatives are. Once a decision has been made. Communication is especially important for the task of decision-making. communication is necessary to implement the decision and to evaluate its results. Communication goes up. Employees who feel that they cannot vent their anger or express their joy on the job may feel frustrated and repressed. This would satisfy the basic human need for a sense of belonging and friendship. . both the sender and the receiver perform the encoding and decoding functions automatically. peers and other outside the organisation. Communication allows people to co-ordinate by providing them with a way to share information. Communication also allows people to express their emotions. Communication transforms a group of unrelated individuals into a term that knows what its goals are and how it will try to reach them. On any given day. People need to know where they are heading and why. Importance of Communication Inter-personal roles require managers to interact with supervisors.• • • To encourage subordinates to supply ideas and suggestions for improving upon the product or work environment and taking these suggestions seriously. Communication Process The following figure presents a general way to view the communication process – as a loop between the source and the receiver. or co-ordinate action. To improve labour-management relations by keeping the communications channels open and accessible. In the simplest kind of communication. Communications of feelings can be very important to employee morale and productivity. a manager may communicate for all the purposes described above. communication is necessary. down and across the levels of the organization’s hierarchy. Thus. To encourage social relations among workers by encouraging intercommunication. sub-ordinates. They also need directions for their specific tasks. The first type of information that needs to be shared is what the goals of the organisatoins are.

and reports etc. opinion or other information-to someone else. Encoding The second step is to encode the message into a form appropriate to the situation. graphs etc. most communication involves a combination of these. letters. light etc. pictures.Sending Encoding Transmission (through channels) Decoding Sources Sender Noise Receiver Decoding Transmission Encoding Source/sender The communication cycle begins when one (called the sender) wants to transport meaning-a fact. idea. (The . Transmission After the message has been encoded. Indeed. for instance. A manager. it is transmitted through the appropriate channel or medium. facial expressions. and physical actions and symbols like numbers. The encoding might take the form of words. The encoding process is influenced by the content of the message. gestures.). Common channels or media in organizations include face-to-face communication (using the media of sound waves. the familiarity of the sender and receiver and other situational factors. might call the research departments to send to the latest information on a particular market.

which is called ‘feedback’. or an individual acting on behalf of a group. Receiver The receiver can be an individual. Thus. and non-verbal. The receiver may ignore it. i. communication has broken down (communication gap) and misunderstanding is likely to follow. Noise refers to any type of disturbance that reduces the clearness of the message being transmitted. noise takes on a meaning slightly different from its usual one. Noise In the communication process. This process may be simple and automatic. decide not to try to decode or understand it or respond immediately. and the cost of transmission. Decoding The person to whom the message in sent the receiver) interprets the meaning of the message through the process of decoding. written. it might be something that keeps the receiver from paying close attention such as someone coughing. The sender has generally little control over how the receiver will deal with the message. it can be a disruption such as disturbance in a telephone line. The communication cycle continues when the receiver responds by the same steps back to the original sender. the nature of the message (its urgency or secrecy). Other people talking closely.. Considerations that effect the choice of method include the audience (whether it is physically present). but it can also quite complex. you may need to use all your knowledge of the language. your experience with the letter-writer and so on. If the intended message and the received message differ a great deal. Even when you are just reading a letter. The figure given below shows various forms each method can take .e. a group. Methods of Communication There are mainly three primary methods of communicating in organizations. Often the methods are by which an encoded message is being transmitted to you at this moment is the printer page). weak hunger or minor ailments which may affect the message. oral. a car driving by etc.

but less formal than letters. manuals and forms. Manuals have various functions in organizations. Other common forms of written communication include reports. They tend to deal with a single topic and are more impersonal. A letter is a formal means of communicating with an individual. they represent attempts to make communication more efficient and information more accessible. Probably the most common form of written communication in organisatoins is the office memorandum. Forms are standardized documents on which to report information. Oral Communication . Memos usually are addressed to a person or group inside the organisatoin. Reports generally summarize the progress or results of a project and often provide information to be used in decisionmaking. generally someone outside the organisatoin. A performance appraisal form is an example.Methods of communication in organizations Written Letters Memos Reports Manuals Forms Oral Information Conversations Task-related exchange Group Discussions Formal Speeches Non-Verbal Human Elements: Facial expressions Body language Environmental Elements: Office design Building architecture Typically organisations produce a great deal of written communication of many kinds. Instructions manuals tell employees how to operate machines. policy and procedures manuals inform them to work-related problems. or memo. As such.

so that if the receiver is unsure of the message. pitch. Because the message is conveyed instantaneously. also known as face-to-face communication is the most prevalent form of organizational. time saving and least expensive form of communication. trust and sincerity can be better judged in a face-to-face conversation rather than in written words. if necessary. it helps in avoiding delays. It is most effective for leaders to address the followers via public address system or audio-visual media. the greater the potential distortion. beliefs and feelings. It allows for feedback and spontaneous thinking. then some distortions can occur during the process. red tape and other formalities. Informal rumour mill or grapevine are also popular form of oral communication. speed and volume of the spoken word. It may be in the form of direct talk and conversation between the speakers and listeners when they are physically present at one place or through telephone or intercom system conversation. Oral communication is particularly powerful because the receiver not only hears the content of the message. It conveys a personal warmth and friendliness and it develops a sense of belonging because of these personalized contracts. then oral communication may include public address system.Oral communication. Advantages Some of the advantages of oral communication are: • • It is direct. If the verbal message is passed on long the hierarchical chain of command. The human voice can impart the message much more forcefully and effectively than the written words is an effective way of changing attitudes. rapid feedback allows for early detection by the sender so that corrections can be immediately made. The receiver may receive the message in his own perception and thus misunderstand the intent of the message. The more people the message must pass through. but also observes the physical gestures associated with it as well as changes in tone. since faith. Where one-way communication is required. • • . • • Disadvantages • • There is not formal record of communication so that any misunderstood message cannot be referred back to what was actually said. Lengthy and distant communication cannot be effectively conveyed verbally.

Confidential written material may leak out before time. More or less or a different meaning might be conveyed by manner of speaking. It provides a permanency of record for future references. causing disruption in its effectiveness. It leads to excessive formality in personal relations. formal reports. letters. There is no immediate feedback opportunity to be sure that the receiver has understood the message.• • • Spontaneous responses may not be carefully though about. Non-verbal communication . specially for lengthy reports. • • • Disadvantages • • • • It can be very time-consuming. These areas have to be covered in writing for efficient functioning of the organisation. tone of voice and facial expressions. The written communications are more likely to be well considered. Written Communication A written communication is put in writing and is generally in the form of instructions. It also ensures that every one has the same information. It is more reliable for transmitting lengthy statistical data. It is most effective when it is required to communicate information that requires actions in the future and also in situations where communication is that of general informational nature. rules and regulations. The message can be stored for an indefinite period of time. policy manuals. logical and clear. information bulletins and so on. It reduces the likelihood of misunderstanding and misinterpretation. It can save time when many persons must be contacted at the same time. And the message can be checked for accuracy before it is transmitted. memos. Advantages • • • It serves as evidence of events and proceedings. The spirit of authority cannot be transmitted effectively in verbal transactions. It appears formal and authoritative for action.

fear and other characteristics that can never be adequately communicated through written word or through oral communication itself. Our facial expressions can show anger. wink an eye for mischief or intimacy. some of the environmental elements such as building and office space can convey a message about the authority of the person.Some of the meaningful communication is conveyed through non-verbal ways. According to Tipkins and McCarter. In addition. Some of the other body language symptoms are shrugging our shoulders for indifference. Communication networks A communication network is the pattern of information exchange used by the members of a group. On the other hand. and Anger-rage Physical movements or body language is known as “kinesics”. facial expressions can be categorised as: • • • • • • • • Interest-excitement Enjoyment-joy Surprise-startle Distress-anguish Fear-terror Shame-humiliation Contempt-disgust. Other examples of body language are tilting of head. a small metal desk on a corner communicates the status of a low ranking officer in the organizational setting. arrogance. Accordingly non-verbal actions have considerable impact on the quality of communication. These non-verbal expressions include facial expressions and physical movement. Even some of the verbal messages are strengthened or diluted by non-verbal expressions. folding of arms or sitting position in a chair. tap our fingers on the table for impatience and we slap our forehead for forgetfulness. A handshake is probably the most common form of body language and tells a lot about a person’s disposition. shyness. power and prestige such as that of a chief operating officer. a large office with plush carpeting and expensive furniture conveys a message of status. . As for us environmental elements are concerned. frustration.

Subordinate Senior Manager Subordinate Manager Assistant Manager Management Trainee Subordinate Manager Subordinate Communication networks WHEEL CHAIN CIRCLE Task Force Member Task Force Member Task Force Member Task Force Member ALL-CHANNEL Informal Group Member Informal Group Member Informal Group Member Informal Group Member .

The following factors influence the formation of communication patterns within small groups: . a chain network is likely.When the members of a group communicate mostly with the group leader. All these provide insight into possible communication problems. Members or a task-force or committee often develop a circle network of communication with each person communicating directly to the other members of the task-force. For instance. The ease with which members can communicate with others I measured by members’ relative freedom to use different paths to communicate. The distance between members describes how far a message must travel to reach the receiver. The density of the communication refers to the total quantity of communication among members. Members’ commitment to the group’s work is defined by the centrality of the position of the members. a group with high density and distance can expect a lot of noise distortion in its communications. as messages travel a long distance to their receives. When the members of a group are on different levels of the organization’s hierarchy. Informal groups that lack a formal leader often form an all-channel network – that everyone communicates with everyone else. a wheel network develops.

Forms of Organizational Communication Although interpersonal and group forms of communication pertains even at the broadest organizational levels. all channel network will arise. For instance. If an assertive but irresponsible employee becomes the hub of such a wheel. the manager may encourage silent group members to seek in order to get the desired decisions. suggestions or complaints and information the sub-ordinate thinks is of importance to the superior. The communication typically takes place between manages and their superiors and sub-ordinates. if members always sit around a table. they do not sufficiently describe the paths of all message transmitted in organizations. it is much easier to have an all-channel network in a group of eight than in a group of eighty. Upward communication Upward Communication consists of messages moving up the hierarchy from subordinates to superiors. Type of task: If the task of the group is simple – a chain or wheel network will probably arise.1. Individuals can send and receive messages across whole organizational levels and departments by means of vertical communication or the information communication network. then circle network will arise. Non-verbal communication is also important and can be part of interpersonal. Managers must make use of all these characteristics and tendencies to help groups communicate and work most efficiently. For hand task. composition. Downward communication . group and organizational communication. the manger may need to take action. The content of upward communication usually includes requests. Vertical communication Vertical communication is communication that follows both up and down the organizational hierarchy. trusted employee may not interfere with the process. For instance. If the manager relies on a group to help make decision. Group performance factors: The group performance factors like group’s size. norms and cohesiveness also affect the formation of communication networks. A manager who sees that a wheel network is forming around and experienced. 3. The environment: The environment including the group’s seating arrangement and meeting place also affects communication patterns. 2.

Telco Flashes and Telco Ek Samuday provide details with regard to the company’s activities in different spheres. at TELCO.Downward Communication consists of messages moving down the hierarchy from superiors to sub-ordinates. it should be “transactional” communication which is mutual and reciprocal because. For example. It is in the form of gossip in which personal spreads a message to as many others as possible who may either keep the information to themselves or pass it on to others. Managers should have some control over the informal network. is done through circulars and notice put up on the notice boards. Each person is constantly sharing in the encoding and decoding process and each person is affecting the other”. In the transactional process. In addition. false information or politically motivated information. promotion etc. the communication is not simply the flow of information. They may also issues a clearly worded memo or report stating the facts and thereby help minimize the damage that the informal network can do. the grapevine in an organisation may be carrying harmful information. Informal Communication Another term for informal communication network is the grapevine informal networks are found in all organizations. Transactional communication Wenburg and Wilmont suggest that instead of communication being “upward” or “downward” which is inter-communication. For example. When these kinds of rumours are being spread. They can gold open meetings and objectively discuss the issues that are being informally discussed already. the Worker is provided with a public address system. with a view to facilitate expeditious and simultaneous communicate to the workers on their jobs. “ all persons are engaged in sending encoding” and receiving (decoding) messages simultaneously. Dissemination of information is regard to such maters as procedural change and company’s policies on transfers. The content of downward communication often includes directives. Managers can also obtain valuable information from the grapevine and use it for decision-making. manages may need to intervene. assignments. performance feedback and information that the superior thinks is of value to the sub-ordinate. The content of gossip is likely to the personal information or the information about the organisation itself. magazines such as Telco News. Other Forms of Communication . but it develops a personal linkage between the superior and the subordinate.

This will give managers new ideas and a better feel for the entire company. Inappropriate channel Poor choice of channel communication can also be contributory to the misunderstanding of the message. Physical distractions . The manager must decide whether the communication would be most effective if it is in writing or by a telephone call or a face-to-face conversation or a combination of these modes.One that has become especially popular of late is rather colloquially labeled “management by wandering around”. In addition. Some of the sources contributing towards noise factor are: Poor timing A message sent on poor timing acts as a barrier. It must be precise and to the point. Some of the organizational barriers and some of the interpersonal barriers to effective communication are discussed below: Noise Barriers Noise in any external factor which. dealers and any one else involved tithe company in any way. There are certain external road blocks to effective communication. Hence the manager must know when to communicate. customers. interferes with the effectiveness of communication. Ambiguity in use of words will lead to different interpretations. The basic idea is that some managers keep in touch with what’s going on by wandering around and talking with people-sub-ordinates. Improper or inadequate information The information must be meaningful to the employee. It may cause interference in the process of communication by distraction or by blocking a part of the message or by diluting the strength of the communication. otherwise it will not achieve the desired result and a communication break-down will occur. Too little or too much information endangers effective communication. Barriers to Communication The communication must be interpreted and understood in the same manner as it was meant to be sent by the sender. The term is derived from noise or static effects in telephone conversation or radio wage transmission. A message must be sent at an appropriate time to avoid these problems. there are personal factors which affect communication. For instance a last minute communication with a deadline may put too much pressure on the receivers and may result in resentment.

either because the sender believes that the receiver does not need all the information or that the receiver is better off not knowing all aspects of a given situation. Organizational structure Communication may be blocked. It should also be that the receiver is simply told what he wants to hear. The secretary may forget to forward a memo. Hence the organisation structure should be such that the chain of command and channels of communication are clearly established and the responsibility and authority are clearly assigned and are traceable. There may be professional jealousy resulting in closed channels. Some of these are: Filtering Filtering refers to intentionally withholding or deliberate manipulation of information by the sender. The result could be confusion or some important information may be laid aside for the purpose of convenience. Some factors contributing to such disruption are: • • • Important negative information may be withheld by the managers. Network breakdown Network breakdown may be intentional or due to information overload and time pressures under which a communication has to be acted upon. chaotic or distorted if the channels are not clear or if there are bottlenecks or dead ends. Semantic barriers .Any physical distractions such as telephone interruptions or walk-in visitors can interfere with the effective face-to-face communication process. Information overhead Overload occurs when individuals receive more information than they are capable of processing. Interpersonal Barriers There are may interpersonal barriers that disrupt the effectiveness of the communication process and generally involve such characteristics of either the sender or the receiver that cause communication problems.

that there is no dancing on Sundays and second. The words and paragraphs must be interpreted with the same meaning as was intended. rather than unique and distinct individuals. but it not clean and decent. Conversely. If the receiver has confidence. For example. a night club advertisement sign. For example.These barriers occur due to differences in individual interpretations of words and symbols. then the receiver will scrutinize the message heavily and deliberately look for hidden meanings or tricks and may end up distorting the entire message. Sender credibility When the sender of the communication has high credibility in the eyes of the receiver. that there is dancing on Sundays. Cultural barriers The cultural differences can adversely affect the communication effectiveness. A manager may make total assessment of a person based on a single trait. Hearing what we want to hear and ignoring information that conflicts with what we know can totally distort the intent or the content of the message. Some of the perceptual situations that may distort a manager’s assessment of people resulting in reduced effectiveness of the communication are: • A manager may perceive people to belong to one category or another as stereotypes. could lead to two interpretations. First. specially for multi-national companies and enterprise. Similarly. Different people may perceive the same situation differently. A pleasant smile may make a positive first impression. if the source . trust and respect for the sender. • • This perception limits the manager’s ability to effectively respond to and deal with individual difference and differing views of work situations. Perception Perception relates to the process through which we receive and interpret information from our environment and create a meaningful work out of it. he may perceive women to be less efficient managers. The choice of a wrong word or a comma at a wrong place in a sentence can sometimes alter the meanings of the intended message. if the sender is not trusted. the message is taken much more seriously and accepted at face value. “clean and decent dancing every night except Sunday”. then the decoding and the interpretations of the message will lead to a meaning of sender. A manager may assume that his subordinate’s perception about things and situation are similar to his own.

Extreme emotions are most likely to hinder effective communication because national judgments are replaced by emotional judgments. a manager must not assume that a particular work means the same thing to all people who use it. Feedback is the only way to ascertain as to how the message was interpreted. Overcoming Communication Barriers It is very important for the management to recognize and overcome barriers to effective communication for operational optimization and this would involve diagnosing and annualizing. even though more time-consuming. situations. believed to be an expert in a particular field then the listener may pay close attention to the message. avoids distrust and leads to trust and openness which builds a healthy relationship contributing to communications effectiveness. the managers must make sure that they use the word in the same manner as the receiver is expected to understand it. 2. assisting receivers of massages in correct decoding and interpretation and providing an efficient and effective feedback system. Feedback barriers The final source of communication barriers is the feedback or lack of it. Some guidelines for effective listening are: . frustrated or depressed may be interpreted differently than when he is happy. Two-way communication. Improve listening skills: Good listening habits lead to better understanding and good relationships with the each other. selecting appropriate channels for communicating these messages. otherwise it will create a barriers to proper understanding of the message. designing proper messages. avoids the message. The information is transferred more accurately when the receiver is given the opportunity to ask for clarifications and answer to any questions about the message. Accordingly. Emotions The interpretation of the communication also depends upon the state of the receiver at the time when message is received. The same message received when the receiver is angry. Multi-meaning words Many words in English language have different meanings when used in different situations. and believe it specially if the message is related to the field of expertise. Feedback: Feedback helps to reduce misunderstandings. Some of the steps that can be taken in this respect are as follows: 1. Twoway communication even though more time-consuming.

• Listening requires full attention to the speaker. • . Do not let your mind wander or be preoccupied with something else. The message will be lost if the words are complex and do not lend to a clear single meaning. Ask questions to clarify any points that you do not understand clearly and reflect back to the speaker your understanding of what has been said. • • • • • • 3. Do not be bogged down by rules of composition. Summarize and restate the message after it is over to make sure about the content and the intent of the message. Develop writing skills: Clearly written messages can help avoid semantic and perception barriers. Listen for feelings in the message content and respond positively to these feelings. Do not prejudice or value the importance of the message due to your previous dealings and experiences with the sender or your perceptions about him. otherwise you would not be able to grasp the meaning of the message in its entirety. they should not take priority over the ultimate purpose of the communication. tone of the voice and emotions should receive proper attention. While the rules of grammar and composition must be respected. Don’t jump to conclusions before the message is over and is clearly understood. A well written communication eliminates the possibility of misunderstanding and misinterpretation. Some helpful hints in written communication are suggested by Robert Degise as follows: • Keep words simple: This will reduce your thoughts to essentials and the message will be easier to understand by the receiver. When writing messages it is necessary to be precise thus making the meaning as clear as possible so that it accomplishes the desired purpose. Make sure that there are no outside interruptions and interference during the course of conversation. The language used. positive or negative.

openness and an atmosphere of trust builds healthy relationship and closes credibility gaps. thus contributing to communications effectiveness. It should also be clear. Guidelines for Effective Communication These guidelines are designed to help management improve their skills in communicating so as not only avoid any barriers to effective communication. Lift. The message must be clear. This will eliminate ambiguity so that the message will not be subject to more than one interpretation. • 4. but also to strengthen the basis for optimum results which depend upon the clear understanding of the desired communication. but express your thoughts. Accordingly. In specific: Vagueness destroys accuracy which leads to misunderstanding of the meaning or intent of the message. Management should not only be sensitive to the needs and feelings of works but also its promises should be supported by actions.• Write concisely: Use a few words as possible. opinions and ideas in the fewest number of words possible. Accordingly to studies conducted by J. but also the timing of the message and the environmental setting in which the message is delivered and received is equally important. brief and precise The ideas to be communicated must be well planned and clearly identified. Accordingly. Sense of timing The message should not only be timely so that the decisions and actions can be taken in tie and when necessary. The ideas and messages should be clear. be specific and to the point. Avoid credibility gaps: Communication is a continuing process and the goal of the communication is complete understanding of the message as well as the creation of trust among all members of the organisation. It should also be brief so that it is just necessary and sufficient and should avoid loose ends or meaningless and unnecessary words. Do not be brief at the cost of completeness. precise and to the point and free from distortions and noise. precise and to the point and free from distortions and noise. Integrity . the management must be sincere and should earn the trust of the subordinates.

expression and emotions exhibited. E-mail and Internet have made the communication quick and convenient. Consult with others who are involved in planning the communication If people have participated in the planning process. questions. attentiveness to the receiver and so on. avoid negative statements like. and feedback. Communication should be comprehensive Communication should be complete so as not only to meet the demands of today but. appropriate and accurate. mainly because of break through the electronic technology and advent of computers. The success of the communication also depends upon the tone of the voice if the communication is verbal. Recently. The management must clarify any part of the communication that may be necessary and must encourage comments. should also be based on future needs of the organisation as well as individuals. The response and feedback to the communication should determine whether the action to the communication has been prompt. The people who are concerned must know exactly what they need and when they need the communication.The communication must pass through the proper channels to reach the intended receiver. The communication flow and its spread must avoid by passing levels or people. The management must always be helpful in carrying out the intended message of the communication. then the receiver will be more responsive to the communication. Mode of delivery While delivering the communication. Use proper follow-up All communications need a follow-up to ensure that these were properly understood and carried out. they would be highly motivated to give active support to such communication and would carry it through. confusion and conflict. Accordingly. but be confident and definitive. At the same times. the nature of managerial and organizational communication has changed dramatically. “I am not sure it will work”. When these concerned levels are omitted or bypassed. the established channels must be used as required. distrust. Consider the receiver’s interest Take the receivers interest into account. The written communication should be polite and unambiguous. . It is not even possible for managers from different cities to ‘meet’ by teleconferencing method without leaving their offices. it creates bickering. Now cellular phones.

What are the steps in communication process? 3. What are the different types of communication? 4. ‘Communication is the mechanism through which human relations have developed”. As put b Charles E. communication seeks to unify. It is vital in the relationship between executives and their subordinates. Redfield. Review Questions 1. . Discuss how communication acts as a tool to bring about smooth industrial relations. the management can will the confidence and the employees can be properly prepared for accepting necessary changes by avoiding unnecessary misgivings. Role of Communication in Industrial Relations The overall objective of the communication system is to create a sense of oneness among the people and to secure the individual’s identification with the organisation.psychologists are beginning to discover some problems associates with these new advances in communication. Thus. There can be no denying the fact that the adequacy and effectiveness of communication system largely determines the success and progress of an organisation. If such information is shared freely. Through proper communication the management is able to keep its employees well informed with its ultimate objectives and what it expects from each individual. “It is claimed that it is impossible to have human relations without communication”. 2. coordinate and combine the entire employee for the achievement of organizational objectives. Define communication and bring out the importance of organizational communications. Identify the barriers to effective communication and discuss how they can be overcome? 5.

Concept of Worker’s Education It is very difficult to define precisely the term “workers’ education”. select the teachers and in considerable measure furnish the finance”. general adult education and vocational education. it meant “education of the workers as a trade unionist”. it meant “education of the workers as a member of the community and as a producer. In the developing countries. In many countries of Western Europe. The definition emphasizes upon: • The trade union o educate its own members. . It has been aptly said that “the major capital stock of an industrially advanced country is not in its physical equipment. “Workers’ education is an attempt on the part of the organized labour to educate his own members under in educational system in which the workers prescribe the courses of instruction. To some. it was gathered that the participants had very different conceptions of workers’ educations. the term workers’ education is used in its wider connotation and aims at making the worker a better operative. “In the United States of America workers’ education is considered as synonymous with training in trade union leadership.Lesson 11 Worker’s Education and Training The workers in the country should be regarded as the most significant component of the citizen community and they should be psychologically satisfied by providing opportunities for education and training. consumer or citizen”. to others.O. and partly due to “lack of unanimity amongst labour experts on these aims”. At a Seminar convened by the I. partly because of the “lack of definitiveness of aim or workers’ education”. workers’ education refers to education in citizenship.L.K. including India. a better union member and a better citizen. The term “workers’ education” has assumed different meanings in different countries due to historical reasons. it covers trade unionism. in Copenhangen in 1956 to consider the question of workers’ education. According to Harry Laidlar. it meant “basic education for workers who lacked opportunity in formal schooling”. to still others. In the U. it is the body of knowledge amassed from the tested findings and the capacity and the training of population to use this knowledge effectively”. It has now been increasingly realized that there is a growing need for the kind of education that will properly equip the workers and trade unions to meet their increasingly heavy economic and social responsibilities.

. as an operative – for his efficiency and advancement. as a citizen – for a happy and integrated life in the community. “Workers’ Education” seeks to help the worker solve his problems not as an individual but as a member of his social class. since the chief aim of workers’. Florence Peterson observes. to prepare worker for effective collaboration with the management. to create better understanding of work and one’s own place in national economy. workers’ education has to take into consideration the educational needs of the worker as an individual for his personal evolution. “Workers’ education and trade union are synonymous. According to the Encyclopedia of Social sciences. to make him a better citizen. and The system of education should be financed by the fund of the union concerned. to replace outsiders in trade unions and ultimately to make them conscious of their rights and responsibilities that worker’s education aims at”. as union members. to bridge the lacuna by illiteracy.” But trade union education is narrower in scope in as much as it only confines itself in training workers to become good members of trade union whereas the workers’ education besides providing the workers the training in trade unions also aims at social and fundamental education as that is given with view to making a worker a good citizen as well as a good member of the trade union. therefore. as consumers and as citizens”. According to another authority. “It is .”. “The workers’ education. aS a whole. as commonly used. problem. as a member of a trade union – for the protection of his interests as a member of the working class. It is a special kind of adult education designed to give workers a better understanding for their status. certain characteristic features may be noted as below: • The scope of workers’ education is much wider than that of trade union education. rights and responsibilities as workers. Characteristic Features of Worker’s Education On the basis of the various definitions given of workers’ education. in not a generic term but has a specific connotation. to create leadership among the ranks of labour.• • The educational system should be such in which the workers themselves prepare the syllabi and curricula and themselves select the teachers. education is to equip the trade unions to take a more active interest in the movement.

social education and training in trade unionism. It is based upon the idea of gaining more the more strength for the bargaining power of trade and producing workers who should behave as workers. the workers themselves form the curriculum and select their own teaches. and A responsible and alert citizen. Understand the organisatoin and functioning of the union as well as develop qualities of leadership. rights and responsibilities.• Worker’s education is designed to create trade union consciousness in the workers besides making them good citizens and training them to understand their status. Lead a clean and healthy life based on a firm ethical foundations. • • . technical education. vocational education. It differs from vocational and professional education as its main aim is to train a worker for his group advancement and for the solution of group problems. loyalty and devotion towards trade union work so that the can intelligently participate in the affairs of his union. It includes general education. The institutions providing workers’ education are controlled. workers’ educations should make a worker: • • • • A responsibly committed and disciplined operative. Understand the basic economic and technical aspect of the industry and the plant where he is employed so that he can take an intelligent interest in its affairs. In workers’ education. The approach in workers’ education is psychological and philosophical. Aware of his rights and obligations. financed and managed by the workers. • • • • • • Aims and Objects of Workers’ Education According to the National Commission on Labour. whereas vocational and professional education aims at individual advancement.

experience and teaching received”. material and . human relations without losing sight of a few basic essentials such as how to write a letter or a report. their responsibilities towards family members and their rights and obligations as citizens.L. united and more responsible trade unions through more enlightened members and better trained officials.. family. knowledge of the undertaking and of economic principles. To develop strong. historical background.O. for intelligent participation in social and economic development of the nations in accordance with its declared objectives. tec. To strengthen democratic process and traditions in the trade unions movement. to contribute effectively in meetings. To develop among workers a greater understanding of the problems of their social and economic environment. neighborhoods. All of which will help to equip him to express and put to practical use the ideas. workplace and nation. he must acquire a certain culture so that in his capacity of an individual he can locate his proper place within his own trade and milieu.In the words of the Director-General of the I. labour legislation. he must know what man represents and how he should behave in society. including rural workers. and To enable trade unions themselves to take over ultimately the function of workers’ educations. • • • • • Contents of Worker’s Education The contents of workers’ education cannot be put in water-tight compartment as the cultural outlook. the need for trade unionism and its role. availability of resources in men. “The primary aim of workers” education is to enable the worker to put his finger on problems confronting him in his social group. the study of his rights and duties. Training programmers will stem logically from the foregoing the workers’ place in society. to calculate a wage sheet. he must understand both his position in the enterprise as well as the role of the enterprise itself within the general framework of national and economic development. as workers in industry and as members and officials of their trade unions: To develop leadership from among the rank and file of workers themselves. The workers’ Education Review Committee in India has laid down the following objectives: • To equip all sections of workers.

Philosophy. community services. elections of representatives. structure. farming of constitution. It should include different types of education ranging from general education to trade union education covering vocational guidance. co-operative and Community Organisation. indices of wages. union management relations. methods of collective bargaining. labour administration and policy. Interunion relations. constitution. such as grievance procedures. propaganda. fighting cases in labour courts. cultural. submission of and stage of economic development differs from country to country. employment and union development. educational and cooperative activities. provisions of social and labour legislation. Union-State relations. aims and objective of trade unions and methods of achieving these. Industrial Sociology. accounts control and safeguard of the funds. welfare work of trade unions. implementation of laws and awards. labor welfare and international labour problems. delegation of authority. adult. Relevant economic and social problems. Industrial and Social Psychology. mutual insurance. The broad contents should cover: • Organisation. But in general the scope and contents of workers’ education should be determined according to the environment. trade union finance. The content of workers’ education should be built around core subjects such as Industrial Economics (particularly organizational and financial aspects of industrial units). administration and methods of organisation of trade unions. social and labour legislation and practices concerting their legal rights and obligations. productivity problems. communication with members. determination of wages. of research memoranda. technological training. With emphasis on trade union leadership. collection of dues. negotiations with employers and the States. literacy and artistic studies and the manner of conducting conferences and seminars. • • Teaching Techniques . planning for economic development. and consumer prices. recreational. general and political funds. labour statistics. correspondence and other office work. registration. recruitment of members. strikes and demonstrations. workers’ education should also deal directly with areas like history the trade union movement. Labour Economies. economics of employment and social security. maintenance of accounts. holding of meetings and writing of reports.

Bringing about any change in these is an uphill task. flannel graphs. and properly designed training institutes. flip card. Needless to say that trained leads to higher efficiency and increased productivity. proper planning an utilization of trained personnel and utilization of trained personnel. direct and unambiguous language. less waste. films strips. reduced . The success of the programme depends to a great extent on responsive cooperation from the unions and management. and majority of the workers suffered from low efficiency. and the training and educational facilities available in the country. and (iv) correspondence courses. The results of workers’ education programmes have not been very impressive and leaves a vast scope for its improvement. arranging symposia. India had been suffering from acute shortage of skilled and trained workers for a number of occupations and industries. and for this purpose a number of educational aids and devices are used – like films. Besides. flash cards. the provision of training facilities for the workers is the great need of he hour. But for rapid industrial development. wall newspapers. pictorial charts. which necessarily meant that the rate of skill formation ahs been low. Modern methods of teaching are adopted. role-playing. differentials between he income of skilled and unskilled workers. radio and recording. The workers may also be given practical training in the field. etc. maps and diagrams. This training pre-supposes a sound basis of universal literacy. higher employee earning. besides active and enthusiastic participation by the worker-teachers. Worker’s Training Till recently. tests seminars. posters. special lectures. (iii) arranging study groups. reduced supervision. rank and file workers. The techniques employed in imparting workers’ education are: (i) the general lectures. debates. (ii) discussions on the topics/ issues involved. Educational visits and study tours of the trainees to union-offices. Extension work may also form a part of the programme of workers’ educations. delivered in simple. case studies and two-way communication methods are also encouraged. and trade union leaders. factories and multipurpose projects are important aspects of workers’ education. Demonstration. the educational system has also been responsible for this state of affairs. factors like social attitude towards industrial work.The workers’ education courses may be conducted in the campus itself.

E. heightened morale and vertical job mobility. Training Schemes of D.accidents. weaving and farm machines trade. increased organizational stability and flexibility. Bombay and Ludhiana provide training in printing. has set up Industrial Training (it is) all over the country. training in chemical group of trades is provided at Bombay institute. Apprenticeship Training Schemes 6. aptitude tests have been introduced which are applied for the selection of craftsmen – Trainees in engineering trades and one year for non-engineering trades. Advanced vocational training system .E. the institutes at Kanpur. To promote the efficiency of craftsmen trainees. Craft Instructor Training 3.T. Foremen’s Training 5. National Trade Certificates are issued to the successful candidates. Vocational Training Programme for Women Craftmen’s training To provide training to young men and women in the age-group 15-25. Craftsmen’s Training Programmes 2. The Directorate General of Employment and Training has evolved various training programmes for the young persons. For example.T. Part-time Training to Industrial Workers 7. Craft instructors’ training The central training institutes train craft instructors required by the ITIs and the apprentice training establishments. the D. and in hotel catering at the Hyderabad Institute. Advanced Vocational Training 4.G. Such programmes comprise: 1.G.

Explain the contents and teaching techniques of workers’ education? 3. the training programmes do not take into account local and regional needs. For such apprentices. What is workers’ education? What are its objectives? 2. employees are required to engage apprentices. The quality of the training programme need to be increased a large extent.Under this system. Further. part-time evening classes are organized to improve their standards of working. But. basic training and advanced training in selected trades particularly suitable for women. Industrial workers. possessing two years workshop experience in a particular trade and sponsored by their employers are eligible for admission to this course. 1961. Vocational training programme for women The National Vocational Training Institute for Women provides instructor training. Foremen’s training For the training of foremen an institute was set up. Review Question 1. training is provided in basic trades and on the job. training of highly skilled workers and technicians are provided in a variety of advanced and sophisticated skills not available from other vocational training programmes. Part-time training for industrial workers For industrial workers. . substantial training capacities have remained unutilized. Training is provided to the existing and potential shop foremen and supervisors in theoretical and managerial skills and workers from industry in advances technical skills. Apprenticeships training scheme Under the Apprentices Act. Briefly explain various schemes of workers’ training.

UNIT –VI 12. 13. 14. 15. Industrial Health and Social Security Employee Safety Programme Employee Counselling Conflict Management Quality Circles . 16.

in so far as employees benefits are concerned. but in its present connotation. According to one view. industrial health may comprise measures for (i) protecting the workers/employees against any health hazards arising our of their work or the condition under which it si carried on. and (iii) promoting the establishment and maintenance of the highest possible degree of physical mental and social well-being of the workers. sulphuric acid. (in) fostering the adaptation of workers to the jobs and work environment and thus contributing towards the employees’ physical as well as mental adjustments. work performance and productivity. has occurred in the areas of health and social security. When they are . A large segment of the adult male population and quite a number of adult females too. health is “the outcome of the interaction between the individual and his environment”. carbon dioxide. the normal health hazards may be caused by• Chemical substances at the work place such as carbon monoxide. spend a considerable portion of their working time today in an industrial setting where they are employed.Lesson 12 Industrial Health and Social Security The greatest activity over the past few decades. sulphur dioxide. Industrial health is comparatively an new system of public health and preventive medicine practiced among industrial groups with the specific object of improving their health and preventing the occurrence of disease as well as injury to them. health implies “the mere absence of an ascertainable disease or infirmity”. In the traditional sense. It is with the intention of reducing such hazards and improving the employee’s health that the discipline of industrial health has come into being as a branch of public health. acetic acid etc. According to such a dynamic approach. Industry exposes the employee to certain hazards the may affect his health adversely. Obviously employees in the modern industrial setting are subject to various types of health hazards and occupational diseases. The introduction of industrial organisation may contribute effectively to a positive reduction in employee absenteeism and turnover as well as discontent and indiscipline among the employees and thus may improve their morale.

allergies. fungi. old age. or on account of financial sickness or not soefficient condition of business. it has been pointed out that many manufacturing processes are accompanied by such noise as is capable of not only impairing the hearing of a workers but also of making it difficult for him to hear any warning of an impending danger. Such diseases are usually slow to develop and generally cumulative in their effects. a list of such diseases are appended to sections 89 and 90 of the Factories Act. These may incapacitate a worker temporarily or permanently and lead to unemployment causing financial misery and other consequences. viruses. 1923 which includes lead poisoning. vibrations and shocks or atmospheric conditions such as inadequate ventilation. dietary deficiencies. primarily cancers of skin. anthrax silicosis. begassoise etc. anxiety etc. arsenic poisoning. lighting arrangement or very high or low temperature at the work place. • Biological factors including sickness caused by bacteria. chorome ulceration. Social Security Broadly speaking. various occupational diseases may also be caused as a result of the physical conditions and the presence of poisonous and non-poisonous dust and toxic substances in the atmosphere during the process of manufacturing or extraction. phosphorous poisoning. workers are often subject to periodic unemployment due to sickness. sickness. Besides such health hazards. Thus linked with problems of employees safety and industrial health of workers is the question of provision of security to them by the society or the government. In India. dermatitis due to action of mineral oil. . emotional strains due to fear. old age and other contingencies.inhaled or absorbed by the skin which may result in acute or chronic sickness including respiratory or heart diseases. vibration and shocks may cause nerve injury and inflammation of tissues of he joints of the operative’s hands and improper lighting may impair the employee’s vision. financial and social insecurity means inability or lack of capacity of a person or individual to protect himself from the risks of unemployment. In industrial undertakings. and Environmental factors including illness due to radiation. 1948 as well as the Workmen’s Compensation Act. asbestosis. toxic anemia. cancer and neurological disorders they may shorten life expectancy. industrial accidents or disability. industrial accidents. Each diseases are usually slow to develop and generally cumulative in their effects. • While exposure of workers to radiation may cause cataract. noise.

1923.000 in case of . construction works and certain other hazardous occupations. 1924. ole age or other contingencies. Workmen’s compensation act. Social Security Programmes in India In pre-independence period. Some important acts and schemes in this context are discussed below. injuries. mechanically propelled vehicles. 1923 Workmen’s Compensation Act. a beginning was made in social security with the passing of the Workmen’s Compensation Act.000 to Rs. plantations. After independence. Social security programmes include – • • • • • • • Medicare and insurance benefits Medical help at the time of injury and accident and provision financial compensation and relief. 90. sickness. industrial accidents. mines. The act is applicable to railway men and persons working in factories. Pension in case of disablement Unemployment insurance or allowance Maternity benefits Death payments and family pension Retirement benefits or old age relief etc. The rate of compensation ranges from Rs. disablement. The act provided for payment of compensation to workmen and their dependents in case of injury. accident and some occupational diseases arising our of and in the course of employment and resulting in disablement and death. unemployment. workers do not have financial resources to cope up with these problems or alternative means of livelihood. In these circumstances it is obligatory on the part of industrial establishment and the government to help these workers and provide them security or what we call social security. Social security is a system of protection or support provided by the society or government to workers and their families in time of sudden calamity. passed by the Government of India in 1923. became effective from July 1. 20.Ordinarily. the government of India has enacted a number of laws and has introduced and implemented many schemes to provide social security to industrial workers.

Maternity benefit act. maternity employment injury and pension for dependents on the death of the worker because of employment injury. a small percentage of the wages towards this insurance coverage. In case of partial disablements. 1961 passed by Central Government regulates employment of women in certain establishments for certain period before and after child birth and provides for maternity and other benefits. Full Medicare and hospitalization is also being progressively made to members of family of he injured persons. 1600 per month. circus industry. The scheme covers about 62 lakhs employees. the rate of compensation is 50 per cent of the wages of workmen and is to be paid for a maximum period of 5 years. hotels. non-seasonal factories using power and employing 20 or more persons has been gradually extended to smaller factories. Finances for the fund come from the contribution from employers and employees and government grants. The Maternity Benefit Act. however.e. etc. The Act covers female works in mines. It covers employees drawing wages upto Rs. restaurants and shops and establishments employing ten or more persons. shops. 1948 (ESI scheme) The Employee State Insurance Act. 1948 is the most important comprehensive scheme for providing social security benefits. factories. There is a network of hospitals. employing 20 or more persons. 1948. restaurants. such laws are in force in almost every state of the country. 1948. Employees state insurance act.000 in case of permanent disablement depending on wages of workmen. hotels. The scheme which was originally framed to cover perennial i. does not apply to workmen who are covered by the Employees State Insurance Act. For the purpose. The Act provides for medical care in kind and cash. annexes and dispensaries established at important industrial centers throughout the country to provide medical care and other facilities to workers. 24. Now.25 per cent of their total wage bill towards the fund.14. Presently employers are required to contribute 1. cinemas.000 to Rs. The act aims at providing compulsory and contributory health insurance coverage to workers. the government has set ups employees’ State Insurance fund administered by an autonomous Employees’ State Insurance Corporation. 1961 The Government of Mumbai was the first one which passed Maternity Benefits Act in 1929. The act entitles the female workers to get about 3 months or 12 weeks maternity leave with full wages. Employees have to contribute compulsorily a nominal sum. benefits in the contingency of sickness. 1. . There is no wage limit for coverage under the Act. However this act is not applicable to those female workers who are covered by Employees State Insurance Act. The act. plantations.death and from Rs.

the person entitled to received his accumulated provident fund gets an additional insurance amount equal to average balance in PF account of the deceased during the preceding twelve months provided that such average balance was not less than Rs. 1976 as amended in 1990 Under this scheme. The maximum amount to be paid is restricted to Rs. It provides long-term financial security to families of industrial workers in case of their premature death. 3500 per month and is applicable to about 175 industries or classes of establishments. Presently family pensioners are also entitled to assurance benefits of Rs. 225 to Rs. The employers have to make a matching contribution.33 per cent.Employment provided fund The Employment Provident Fund and Miscellaneous Provision Act. Employees deposit-linked insurance schemes. Death relief A Death Relief Fund was established under the Employee Provident Fund Scheme in 1964 to provide financial assistance to nominees or heirs of deceased members of unexempted establishments getting maximum salary of Rs. The amount of provident fund held in employee’s name along with interest is paid to him at the time or his retirement. family pension and deposit-linked insurance. 25. This act covers establishments employing 20 or more persons and is restricted to those drawing wages up to Rs. It is made out of the Employees Provident Fund to which the government makes additional contribution for the purpose. Under the act. 1500 per month at the time of death. However in respect of 98 industries or classes of establishment employing 50 or more persons. 1952 provides retirements benefits such as provident fund. The minimum rate of contribution under the act presently is 8. The amount was restricted to the sum equal to the amount of PF balance falling short of Rs. 750 per month depending on the period of membership. 500 during the said period. Retirement-cum-withdrawal benefit .000 and the employees are not required to make any contribution to it. 2000. 500 to meet immediate expenses. it has been enhanced to 10 per cent. Family pension scheme This scheme was introduced in 1971. this contribution is deducted from the wages of employees and deposited in the Fund set up for the purpose. in case of death of an employee. Family pension ranges from Rs.

The first thing they can do is to make employees aware of the safety measures. The act provides for payment of gratuity at the rate of 15 days wages for each complete year of service subject to a maximum of Rs. An important implication for the personnel department is that it should provide adequate the reasonable financial and security benefits and facilities. ports. oil-fields. The act covers employees receiven wages upto Rs. 400 (for one years membership) and from Rs. 1972 This Act is applicable to factories. shops etc. They can help in reducing accidents and thus. 50. . mines. 9000 to Rs. In such case of seasonal establishments gratuity is payable at the rate of seven days’ wages for each season. Personnel departments can play an important role in ensuring safety. security and welfare of the workers engaged in the organisation.000. 19825 (for 40 years membership) depending upon the pay range of the members and length of his membership. Payment of gratuity act.A member is entitled to withdrawal benefit on retirement or superannuation at the rates ranging between Rs. It should also comply with various legal rules and regulation honestly and faithfully. lower the cost of worker’s compensation by persuading the management to provide a safe working environment. railways. companies. 2500 per month. 110 to Rs. rules and regulation. health. and their rights concerning compensation payable to them in case of accidents and injuries and about the provisions of various social security measure in force for their welfare. automobiles undertakings. plantations. This can be done by organizing training courses.

Factories Act. therefore. the causes of accidents may be attributed to work related causes and worker related causes. Therefore. Therefore. Basically industrial accidents will arise either due to technical faults or due to human follies or errors. inadequate safety devices. is a necessity for the organizations at it will strengthen industrial relations and will enhance job satisfaction. 1948 defines accident as “an occurrence in an industrial establishment causing bodily injury to a person which makes him unfit to resume his duties in the next 48 hours”. These factors will . To be considered as an accident it must take place in the course of employment in an industrial establishment. These mainly include improper lighting. Very minor accidents may create major industrial disputes. Sometimes it is situational factor and on other there are individual factors which are responsible for accidents. Scientific management. designing and operations of man. and unsafe and careless housekeeping. An industrial accident may be an event which takes place without foresight or expectation and results in some personal injury or damage to property. • Work-related causes: Unsafe working conditions are the prime cause for any industrial accident and these include all engineering deficiencies. Causes of industrial accidents Nature and causes of accidents broadly vary form organisation to organisation. polluted work place. And it is the moral as well as legal responsibility of every employer to provide a workplace to its employees which is not hazardous to their physical or mental health. machine environment scientifically will ensure mental and physical rest to the human beings. Human engineering or ergonomics which the study of work and of work methods can help the organizations in protecting their employees against the dangers of accidents and industrial diseases.Lesson 13 Employee Safety Programme A safe hygienic work environment is the basic and common requirement of every employee irrespective of his position or status in the organisatoin. Employees Safety and Industrial Accidents No industrial organisation can take the subject of employee safety in a casual manner because frequent industrial accidents will result in decreased production and monetary loss due to adoption of compensatory measures imposed by law. poor machine guarding. All industrial accidents can hardly be ascribed to chance factor though such a possibility cannot be ruled out completely in every accident.

Government of India also took initiative in enacting protective provision in its various legislations. efficiency and profits can result in unsafe working conditions and work behaviour. In addition to it.create psychological and physical problems for the worker and will invite industrial accident. Organisatoins may develop their own safety programmes and enjoyed safety officers. Employees should be motivated to develop safety behaviour and follow safety rules. using unsafe machine. If the voluntary machinery for the prevention of industrial accidents is strong enough. No. Safety training should be provided to the workers on regular intervals. Regulatory machinery International Labour Organisation (I. Today various psychological tests are available to test the ability and suitability of the individual for a particular job.O. health and welfare since long. Further to generate the interest of workers in safety programme. The machinery for prevention of industrial accidents can be studied under two heads – voluntary machinery and regulatory machinery. 155. Accidents always do not take place by chance. . There should be proper record of the accidents which took place in the past so that management is able to concentrate on accident prone areas. working at unsafe speed are some of the causes due to which workers become victims of industrial accidents. • Worker-related causes: These are human factors responsible for accidents due to their unsafe acts. Machinery for Preventing Industrial Accidents Employees’ pressure for higher production. The latest effort in this direction was the Occupational Safety and Health Convention. Lack of adequate skill or knowledge in handling the machine. Voluntary machinery As the name suggests. adopted in 1981.) is the body which is working for employees’ safety. these measures include the ways implemented by the management voluntarily and not imposed by the law. the organizations should have strong voluntary machinery for the prevention of accidents and should follow strictly the guidelines issued by Government. they should be involved in them. the management perhaps may not require to follow statutory laws. Here management will have to be cautious from the very selection of the employees. Obviously the first step for the accident prevention machinery will be to isolate such situational factors which may lead to accidents. neglecting safety device and instruction. disturbed mental condition.L.

As industrial safety is both an end and a means. minimum distance to be maintained form self acting machine. to make safety rules. health and welfare or works employed in mines. the head has the authority to issue and enforce orders in his functional field of safety. recruitment of trained and adult male workers. the personnel manager may look after the functions of this department. purchasing safety equipments. 21 to 38 of Factories Act provide for safety provisions in the industrial organisatoin. His functions also include analyzing the causes of accidents. 1948. These rules are enforced by the Directorate General of Mines Safety whose main functions included inspection of mines. The act provides for fencing of machinery. approval to mines safety equipment. investigation of all fatal accidents and certain serous accidents depending upon their gravity.Workmen’s Compensation Act 1923. who is usually a staff man. The head of the safety department. that is. the relationship between the head of the safety departments and the line manager may be functional. In small organizations. dangerous fumes. prohibition of women and children from working on moving machines and specific provisions for protection of eyes against glare. therefore. and to report violations to the plant manager. adequate measures should be taken by the employees to provide safe and secure work-place to the workers. The details of a few of these acts and schemes are given later in this Chapter Sec. 1948 and Personal Injuries (Compensation Insurance) Act.. Companies of Safety Service Among the many components of a safety service the following have proved effective when applied in combination: Appointment of safety officer In big organizations. the appointment of a safety officer to head the safety departments is a ‘must’. maintaining accident statistics and records. grant of statutory permission. State Governments are empowered to supplement the provisions to further strengthen the safety of industrial workers. the rest of the three prescribed the liability of employer to pay compensation to the workers for the injuries caused by industrial accidents. appliances and material etc. . is granted power to inspect the plant for unsafe condition. In addition to these. Whereas the Factories Act prescribes measures for avoidance of industrial accidents. gas tec. In some organizations. 1963 are the main legislations passed by the Union Government which deal with occupational safety provisions in the industrial organizations. Factories Act. exemptions and relaxation in respect of various mining operations. The employees State Insurance Act. to promote sound safety practices (through posters and safety campaigns). explosive dust. The Mines Act 1952 contains rules and regulations for providing safety. and so on.

• • • • . Elimination of hazards Although complete elimination of all hazards is virtually an impossibility but following steps ca be taken to help reduce them: • Job safety analysis: All job procedures and practices should be analyzed by an expert to discover hazards. Safeguarding Machinery: Guards must be securely fixed to all power driven machinery. On the basis of job safety analysis the expert should also determine any special qualifications needed by an individual to perform the job. Personal protective equipment: Endless variety of personal safety equipment is available nowadays which can be sued to prevent injury. Placement: a poorly placed employee is more apt to incur injury that a properly place employee. the careless handling of heavy and inflammable materials is an important source of several injuries and fire. by himself. whether enjoying a staff or a functional position. This highlights the importance of making safety a line responsibility. He should then suggest changers in their motion patterns. enforcement of standards and working through groups. It is said that safety is essentially a line problem. His appointment lulls line management into assuming that all its safety problems have been solved. Employees should be placed on jobs only after carefully estimating and considering the job requirements with those which the individual apparently possesses. These qualifications may be later incorporate in the job specifications. For example. he may discover that a particular reach over a machine could easily result in a loss of balance and injury or he may discover that a corner of a fixture is sharp enough to cut the hands of the worker. cannot make a plant safe. on housekeeping inspections and investigations of accidents. Material handling: Though often ignored. sequence and the like.Support by line management The head of the safety department. One sure way to win line people’s support is to encourage them to participate on safety committees. Like all other line management problems it also involves questions of motivation.

Safety inspections can take any one of the following four forms: . unguarded machines. They often give employee a false sense of security and protection. Training to deal with the general hazards can be given at the time of induction. other items such as dirty windows. poor work methods and disregard of safety rules) is a very effective device to promote safety. Specific hazards can be covered at the time of job training. doorways and passageways. construction of fireproof walls. This should refer to the hazards generally prevent in the company as well as the specific hazards associated with individuals jobs. Periodic inspection can help prevent many accidents stemming directly from these causes. • • • • Safety training. Maintenance: Worn-out machinery. Piles may not be properly constructed and may subsequently collapse. provision for non-skid floor. Falls: Another major source of industrial injury is tripping over subjects.• Hand tools: Minor injuries often result from improperly using a good tool or using a poorly designed tool. Safety training programmes should be derived from an analysis of training needs. faulty electrical installations. Therefore. machinery guards and attachments. aisles. suggestion awards. Publicity in the form of contest programmes. Many dangers lurk in stacking and storing. Layout and design: A good plant layout and design can go long way in preventing accidents. Safety inspections An inspection by a trained individual or a committee to detect evidence of possible safety hazards (such as poor lighting. and storage space. and various audio-visual aids can be considered as a form of employee education. old and out-of-date fire fighting equipment also contribute to serious hazards. protection of radiators by grills can do much to reduce accidents. slippery floors. education and publicity Safety training is concerned with developing safety skills. slipping on floors and falling on to another level. adequate fire escapes. Housekeeping: Good housekeeping does not include only tidy and clean floors and machines. close supervision and instruction should be given to the employees on the proper tool to use and the proper use of the tool. location of hazardous items above employee reach. safety companies. whereas safety education is concerned with increasing the employees’ knowledge about accident prevention. dusty lights and dirty reflectors which reduce the effectiveness of lighting can also result in employee injury.

.• Periodical safety audit: Here checklists are prepared of the points to be covered and an inspection programme is planned to deal with them at regular intervals. C Random inspection form • Daily checks: Supervisors can be required to make daily checks of safety points in the departments under their control which should list the problem conditions and indicate the action to be taken either by the supervisor himself. Responsibility for Action Date for Completion The safety audit form • Random spot check: Spot checks can be made in each area or department on a random sample basis or to cover special problems. We give below a sample form that can be used for this purpose. management. B Dept. An example of the form that can be used for this purpose is given below: Inspection carried out by Date…………………. Here the inspector may simply enumerate the unsafe acts or conditions observed by him. Deptt…………………… .. such as the inadequate use of protective clothing. or the safety advisor. A Number of Observation Dept. Causes Action Recommended Date………………. An example for the form to be used for this purpose is given below: Supervisor……………… Date…………………. Audit area or Department………… Check Points Symptoms Inspected by…………………. Unsafe Act or Condition Dept.

. pressure vessels. pipelines. Investigation of accidents By determining the reasons for an accident. Investigation of an accident usually involves the following steps: • • • • • • Define the problem or nature of accident Collect all relevant facts Determine the cause of the accident Develop several alternatives to prevent recurrence Select and implement the most effective alternative Suggest disciplinary action against the employee whose actions were formed deliberately unsafe or negligent. dangerous processes.. Date & Time of injury…………………………. of boilers. appropriate action can be taken to prevent similar future occurrences.Item Condition Immediate action taken Future action proposed Daily check form • Regular inspection: This may be carried out when required by legislation or by insurance companies. An example of a simple investigation report is shown below: Department…………………. hoists etc. lifts. Date & Time of return to work…………………… Where and how die the accident occur? . Name of injured……………………….

say. Human engineering or ergonomics and . • Security Rate: This expressed as the number of days lost due to accidents per million man-hours worked. These rates can be computed periodically. A lost-time accident is one which makes an employee unable to work on one or more days following the accident. The formula to calculate this rate is: Date………………. on a quarterly basis. Too important measures of safety widely recognized and used in business are as follows: • Frequency Rates: This is expressed as the number of lost-time accidents per million man-hours worked. The formula for this is: New Techniques in Account Prevention Three new techniques of accident prevention which have recently been developed in industrially advanced courtiers of the West are: • • Damage control.Names of injury---------------------------------------------------------------------------------Names of witnesses----------------------------------------------------------------------------Classification of accident: Type of accident Location of accident Severity of injury Measures taken and proposed to avoid repetition Signature……………………… Measurement of safety Various rates and ratios can be computed to indicate to employees and management the progress the safety departments is making in its job.. both for the company as a whole and for each line departments.

Lukens Steel of the United States have conducted systematic research to evolve a method that would predict accurately when the lost-time injury would occur. established that adequate number of sign and indications would be available to those who can keep their eyes open and mind watchful and a documentation of these indicators would help exercise a better control over the situations and factors leading to damage. At stage six. no injury is recorded. However. the injuries received prove fatal. there is no injury and no damage to plant or equipment. At stage four. • • • • • Likens Steels experts have. This is damage control. this theory does not go so far as to accurately predict when the lost-time injury would occur. It concentrates attention on injury potential at the pre-injury stage. But people are not involved.• Systems safety Damage control Heinrich in his book. But as it is near-miss. people are involved. Their study concludes hat every accident is preceded by a series of minor injuries and incidents which can be said to occur in the following six steps: • At stage one. There ay be something unsafe in the working environment or wrong attitude to safety in a certain department. At stage five. One should note that it is not the same as conventional accident control. Industrial Accidents Prevention. the near-miss becomes a hit a plant and equipment are damaged. here would be 29 accidents involving minor injuries and 300 near-accidents involving no injury caused by the same set of circumstances. Human engineering or ergonomics . postulates that before a given set of circumstances can lead to a lost-time accident. therefore. Unsafe acts may occur due to inefficient supervison. the accident potential is realized and dangerous incidents do in fact occur. the situation has an accident potential only. The accident causes minor injuries to people as well as possible damage to plant and equipment. At stage two. At stage three. the injuries caused by an accident are serious enough to keep the worker away for more than three days. Therefore.

Ergonomics is the science that deals with many-sided problems of how to fit a job to man’s anatomical. The systems approach gives rise to use of advanced quantitative techniques and computers. Certainly if the entire industrial system were under complete control. Review Question 1. 2. Bring out the importance of industrial health and safety. Systems safety A system is an orderly arrangement of components which are interrelated and which act and interact to perform some task or function in a particular environment. An equipment designed on the principles of human engineering is far less likely to be a source of accident than one designed without such considerations. What types of health and safety programmes are generally provided to employees in modern industrial organisation. All the components of a system are complementary to each other. no accident would result. Accidents occur when any one part of the system fails or malfunctions. What are the major sources of health hazards and other types of insecurity of industrial employees? 3. Thus ergonomics is the application of knowledge of human capabilities and limitations to the design of plant and equipment. . physiological and psychological characteristic to enhance human efficiency and well-being.

Forms of Counselling Counselling may be formal or informal. It takes place in the . The problems may reduce their productivity. Objective of Counselling The general objective of the manager in counselling sub-ordinates is to help the individual remain effective in his job and performance of his duties in the organisatoin. It is sometimes more disastrous to suppress emotions. The instrument with which the managers can achieve such balance is called counselling. Professional counselling within the organisation by staff members of personnel department. Hence the managers should take steps to maintain a reasonable emotional balance of their employees and channelize their emotions on the constructive lines. morale and increase absenteeism. Such counselling on a systematic and planned basis may take place at three levels. The emotional problems affect the interest of the employees himself and the organisatoin in which he is working for. Informal counselling is done in the natural course of human relations among individuals who have mutual confidence and respect for each other judgments. Counselling is a method of understanding and helping people who have technical. • • • Supervisor’s counselling with his subordinates periodically.Lesson 14 Employee Counselling Emotions are part of the nature of human beings and emotional upsets are part of their life. personal and emotional or adjustment problems that usually has emotional contents that an employee with the objective of reducing it so that performance is maintained at adequate level or even improved upon. The man purpose of counselling in industry is to help employees in overcoming their neurotic or emotionally based illness that accounts for a substantial part of employee absenteeism and turnover. and Counselling by psychiatrists from inside or outside the organisation. Formal counselling implies the direct intention of the management to structure a counselling relationship between the employee and his supervisor or sometimes a counselling specialist with adequate professional training.

after hearing the problems of an employee. It focuses on the counselee hence it is called ‘client centred’ ounselling. Nondirective Counselling is the process of skillfully listening the emotional problems of an employee. Techniques of Counselling On the basis of techniques counselling could be • • • Directive Counselling Non-directive Counselling Cooperative Counselling Directive Counselling centre around the counselor. The unique advantage of this type of counselling is its ability to cause the employees reorientation. the real crisis that leads the employee to understand his problem. no matter how good it might be. Quit often. He takes the person as best to solve his own problems and he facilitates the person to reach his goal. normally consists of the following stages: . understand him and determine the course of action to be adopted to resolve his problem. It is defined as mutual discussion of an employee’s emotional problem to set up conditions and plans of actions that will remedy it. The counselor. It is thus suggested that nondirective to counselling is. Cooperative Counselling is the process in which both the councellor and client mutually cooperate to solve the problems of the client. The nondirective counselor deals with respect the person so affected. the best among the three forms. Professional counselors usually adopt this method of ounselling. probably. the subordinates does not know or realize that counselling is taking place. decides what should be done and give advice and suggestion to him to resolve the problem. The main stress is to ‘change’ the person instead of dealing with his immediate problem only. It is not either wholly client centred nor wholly counselor centred but it is centred both councellor and client equally. as people do not wish to take up advice normally.normal work situation without any predetermined schedule and is considered as a part of he routine duty of a manager. Among the three from of counselling. This form of counselling appears to be more suitable to managerial attitude and temperament in our country. the advice offered in directive counseling considers the surface crises. Counselling Process The counselling process. But directive counselling seldom succeeds. the nondirective counselling goes to the underlining cause.

his strengths and weakness. This rapport building is essential to initiate the counselling. the line manager knows well from his experience how and what changes he may suggest that may help restoration of employee’s effective performance. The counselor will need an alert and receptive mind for this. Counselling and Industrial Relations When employee are affected by job related and personal problems that very much affect the organizational welfare besides their own. Exploration This involved understanding with the help of the counselling. see to it that the councellor eventually concentrates his thoughts on his problem rather than stray away from it. The councellor. Concerning career problems the supervisors may refer such cases to the personnel specialists within the organisation. The counselor has to help the counselee in concentrating more on the problem and getting deeper into it and to discover the basic problems by himself. Again. Formulation of action plan This involved exploring possible solutions and formulating action plan for implementing them to make the counselee the normal person. Having understood the importance of counselling as a tool of solving the various problems of the employees and help them the maintain/ improve concentration in their . It is important for the counselor to achieve a free flow of expression-often through rumblings – of the employee. his feelings. it is the line supervisors who must create confidence on the minds of their subordinates that they can solve even the personal problems of their employees. Hence. Hence the organisatoins should take these problem seriously and solve them.Initiating This involves developing mutual understanding openness and acceptance between counselor and counseled. they may assume a serious proportion and ultimately affect the employee and organisation resulting in poor industrial relations. if he problems are not identified in the initial stages itself and solved. the counsellee’s own situation. his problems and needs. however. The supervisors should also be aware of that personal and job related problems are largely inseparable and the employee brings his total personality to his work and hence the organizations should also help their employees to solve their personal problems to the extent possible through counselling. The councellor allows the counselee to talk about anything even apparently unrelated to the issue. If the problems are relating to technical or job related.

3. .work performance. Describe the process of counselling. What is counselling? Bring out its importance. Review Questions 1. now many organizations start adopting conselling practices and procedure to maintain better industrial relations. 2. Explain the forms and techniques of employee counselling in industry.

At the same time if conflict is allowed to develop beyond control. ideas. inherent in any system. The effective manager must understand the nature of conflict that is beneficial to the organisation and conflict that is not. it could tend to become destructive. wishes. goals. Organizations contain people with divergent personalities. and acts as a catharsis. ideas. inevitable. Conflict is a naturally occurring phenomenon. not always bad and in fact an optimum level of conflict energizes the system. • Level of Conflict . Conflict arises out of differing perceptions.Lesson 15 Conflict Management Conflict is a basic fact of life in groups and organizations. Conflict can exist either at the latent or overt level In conflict one side sees on opportunity to interfere with the others opportunity to acquire resources or perform activities. perceptions. The management of conflict is an essential prerequisite to sound human relations. More specifically. Fosters creativity and innovation. He must deal with conflict in ways that promote both individual and organizational goals. Features • • • • • Conflict occurs when two or more parties pursue mutually exclusive goals. Conflict is not an organizational abnormality but a normal aspect of social intercourse. values or events. conflict is an inevitable feature of organizations. Conflict refers to deliberate behaviour. interests or people. resulting in such aversive consequences such as strikes. Hence. Chung and Megginson describes conflict as the struggle between incompatible or opposing needs. sabotage and other dysfunctional behaviours. “conflict is a process in which an effort is purposefully made by one person or unit to block another that results in frustrating the attainment of the other’s goals or the furthering of his or her interests”. values and behaviours.

Latent Conflict Each episode of conflict starts with a ‘latent conflict’ but the actual conflict has not emerged. Factors such as competition for scarce resources. competition for positions in the organisation exist which could become conflicts. LEVEL OF CONFLICT Optimum Level High Level Low Level Stages of Conflict Episode CONFLICT AFTER MATH LATENT CONFLICT PERCEIVED CONFLICT FELT CONFLICT MANIFEST CONFLICT CONFLICT RESOLUTION The above model presents conflict as a series of stages namely latent conflict. As the level of conflict tends to go beyond the optimum level the manager must act to resolve the conflict in a manner that will be beneficial to the organisation.Low level of conflict creates conditions of inertia and boredom in the system and excessive conflict results in destruction and dysfunctional tendencies. perceived conflict. the managers may even have to induce some level of conflict to energize the system. Perceived conflict . Managers have to monitor the level of conflict in the system and if there is too little or no conflict at all. manifest conflict and conflict aftermath. felt conflict.

if the conflict is merely suppressed but not resolved. Conflict resolution When conflict is resolved in some form. Felt conflict When the conflict makes one tense or anxious. the conflict is a felt conflict because the difference are personalized or internalized. Manifest conflict This is the stage for open confrontation. Conflict aftermath The aftermath of conflict may be either positive or negative for the organisation depending on how the conflict is resolved. One party perceives the other to be likely to thwart or frustrate his goals. it is called conflict resolution. Types of conflicts Conflicts may take following forms: CONFLICT Individual Conflict Group Conflict Organizational Conflict Interindividual conflict Intraindividual conflict Interorganizati onal conflict Intraorganizat ional conflict Intergroup conflict Intergroup conflict . If the conflict is genuinely resolved. This is called ‘conflict aftermath’. all of which reduce organization’s effectiveness. sabotage.This conflicts results in due to the parties misunderstanding of each other true position. It takes the form of conflictual behaviour including aggression. apathy etc. the latent of conflict may be aggravated and explode in more violent and serious forms. it can lead to more enduring relationship between parties.

• Approach-approach conflict: A person wants tow positive situations but can have only one. Approach-avoidance conflict: In this form of goal conflict the person attempts to achieve a goal that has both positive and negative aspects but wants to avail of positive and negative. work activities. conflict arising due to divergent goals or conflict arising from out of multiple roles to be played. clashes of values and interests. Basically. perceptions. An individual confronting with role conflict will experience psychological stress leading to emotional problems. Avoidance-avoidance conflict: This type of conflict can be resolved because a person faced two negative goals and he may not choose either of them and may simply leave the situation. power and prestige. The groups differ in goals. Generally three separate types of goal conflicts are indentified. • • Role conflict is the result of divergent role expectations.Individual conflict Inter-individual conflict Inter-individual or inter-personal conflict involves two or more individuals who hold polarized points of view. Group conflict Inter-group conflict Every group is in atleast partial conflict with every other group it interacts with. and competing for scare resources. resulting in poor performance. The sources of intergroup . It exits when the expectations of a job are mutually different or opposite and the individual cannot meet one expectation without rejecting the other. Goal conflict occurs when a goal that an individual is attempting to achieve has both positive and negative features. intra-personal conflict can be related to two things. Intra-individual conflict Intra-individual conflict is internal to the person and probably the most difficult type of conflict to analyze. The most common reasons for inter-personal conflicts are personality differences.

the abide by them. competitive incentive and reward system. management and management. Line and staff conflict: It refers to conflict between line managers and staff specialists. in organisation. Following are some of the techniques employed to resolve conflict. perception and attitudes between position holders occupying different levels. differences in interest. with rare exception. Intra-organizational conflict Intra-organisational conflict are mainly three kinds: • Horizontal conflict: It refers to conflict between employees of departments a the same hierarchical level in an organization. Dominance through position Quiet often managers use positional authority to fire a lower ranking subordinate they consider to be a trouble-maker. task interdependence. recognize and accept the authority of their superiors as an acceptable way or resolving conflicts. differences in values or perception etc.conflict are incompatible goals. The types of inter-organizational conflict are between management and government. It occurs usually in superior-subordinate relations. Although they may not be in agreement with these decisions. Vertical conflict: If refers to any conflict between different hierarchical levels in an organisation. resource allocation. Organizational conflict Inter-organizational conflict The bases to inter-organizational conflicts are essentially the same as the bases on interoup conflict. . The reasons for vertical conflicts are inadequate communication. • • Conflict Management Conflict has to be resolved as soon as the optimum level is crossed and before dysfunctional consequences start occurring. Intra-group conflict Intra-group conflict is essentially same as the bases of inter-individual conflict. Individuals. union and government etc.

Conflict Resolution Model Thompson suggested five styles such as competiting. they could be co-operative. he will go for compromise. COMPROMISE High AVOID Low Low COMPETE . avoiding. he will avoid the conflict. Departments may be provided with resources that are independent of those provided for other departments. he will collaborate. each one could be more concerned above their own self or could be more concerned for the other. accommodating. If he has high concern for himself and low condern for others he will compete. Concern for others If he has high concern for other but low concern for himself. If two parties experience conflicts. In a conflicting situation: • • • • • If an individual’s concern for self and others is low. collaborating and compromising to resolve conflicts. Liaison groups To arbit differences between two warring factions. If the concern for he self is very high. an arbitrator can be appoint who can use this expertise and persuasion to achieve coordination and get people together. they could be very assertive. he will accommodate.Appeals procedures The people in disagreements may appeal to higher authority to help them to arrive at a solution by resolving the problem satisfactorily. Reduce interdependence On way to resolve conflict is to reduce interdependences. they would tend to the non-cooperative. When the concern for ‘self’ is very low they could be very unassertive. If he has high concern for himself and for others. If their concern for the other is low. If the concern for the other it high. ACCOMMODATE COLLABORATE If he has medium level of concern for both himself and the other.

What do you understand by ‘conflicts’? What are the types of conflicts? 2. 3.All the five styles have its own advantage and disadvantages and a suitable style depends upon both the nature of the individual and the situational factors. Review Questions 1. Explain ‘conflicts episode’. How to manage conflicts in an organisatoin? .

Now groups are trained in communication and problem solving skills and quality/ measurement strategies and techniques. analyze.S. A quality circle has been defined as a “self-governing group of workers with or without their supervisors who voluntarily meet regularly to identify. U. gather data. To improve quality of products/ services. with a view to motivate them To improve various supervisory skills like leadership. Members of a group choose a particular problem to study. productivity and reduce cost of production per unit of output To satisfy the workers psychological needs for self-urge participation. creative and innovative skills through participation. the group plays a dominate role. include problem solving techniques etc. quality circle “typically are small groups of volunteers form the same work areas who meet regularly to identify. The Japanese end to do things in groups. Techniques used for Discussion in Quality Circles . creating and developing work interest. the most visible and transferable technique seemed to be Q-C groups. to place to high value on group membership. companies now make use of them. analyses and solve problems of their work field”. recognition etc. A group participation proves. When American companies began to look to the Japanese for ways to compete in work markets. and solve quality and related problems in their area of responsibility. problem solving interpersonal and conflict resolution To utilize individual imaginative. Several thousand. Objective of Quality Circles • • • • • To develop enhance and utilize human resources effectively. and control charts to frame a recommendation that can be presented to management.Lesson 16 Quality Circles In Japanese culture. It was natural for this group orientation to be expressed in Quality-Control (QC) circles in Japanese industry. and to strive to be as cohesive as possible.

Management reviews the solutions and may or may not accept the solution offered by the Q-C members. . Sampling and charting methods Under this technique. Then the members develop alternative solution. members of the quality circle observe the events and their consequences in the form of positive or negative results. cost benefit analysis and merits and demerits of each solution.Brain-storming process Under this technique complete free environment is created with a view to stimulate creativity and the employees can come out with as many ideas as possible. After selecting the problem the members analyze it by using the various problem solving techniques. They chart out all their observation either in sequence or in some other relationship which gives clear ideal of the problem. Quality Circle Process Size of the each Q-C select the problem from the operational problems suggested by management or by the members of the Q-C. Later these ideas will be screened and best ideas will be chosen. Cause and effect Under this technique members are asked to find out the causes for the identified problem. They identify the causes and their effects. their effect and consequences on organisation and members. Making Q-C Process Effective The following factors should be recognized and practiced to make Q-C process of effective: • • All members should accept that there is more than one way to solve a problem successfully. If the solution is accepted it is implemented. All members to be encouraged to clarify and build on each others ideas. The next stage is that members select the best solution from among the alternative solutions. These techniques will work effectively in attaining the objectives only when the organizational structure of Q-C is sound and systematic.

Avoidance of heated arguments in favour of one particular position. without actively involving task performers would not be able to achieve the organizational goals. The task before India is to recreate the culture in which a sense of belonging to the organisation is generated among all employees. It is not enough if only the management takes upon itself the task of achieving the desired results. many organizations are adopting various kinds of management tools in the fond hope of finding a place for all their problems in order to bring in greater involvement of employees in day-to-day affairs. managements have to change their age-old attitudes. mutual trust and understanding that there can be meaningful progress. It calls for the willing involvement of every section of employees. most of the quality awards are given. Management. human resource has to find a place. development of the most important of all resources. This calls for a lot of upstream management and proper tools of analysis to be applied for successful efforts. Sweden and Yugoslavia (and some companied in India.• • • Periodic summarizing of the activities by the leader or member to ensure common understanding. Finally. Ishikawa. The secret of the success of the Japanese effort has been the continuous modification of their designs to overcome the quality problems faced by the customers and rectify them. For this. during a visit to India in 1987 had remarked that Q-Cs can contribute only about 30 percent to quality improvement and the rest has to be in the form of management efforts. Deming. leading to company wise true participation and open management. including those at the grassroots. It has been stated in many forums that a major part of he responsibility for quality circles lies with the management than workers. To achieve the prerequisites for excellence. Avoidance of technique such as majority vote to obtain group agreement. by itself. Mr. both managements and trade unions have to work jointly for the common organizational goal. It is only in a climate of cohesion. Enrichment of the “quality of working life” and catering to the self-esteem and recognition needs of employees only would help . If has were to happen. The famous American expert Mr. too) had experimented with “work place democracy” and “work autonomy” but not with much success. This would be possible only through a holistic approach towards employees and humanization of work. unhesitatingly says that a major part of the effort towards quality improvement has to come form management. after whom.

What are its objectives? 2. . This scheme will no doubt contribute to the organizational effectiveness and to enhance job satisfaction and sound human relations in all organizations. Define the term “Quality Circle”. if practiced with sincerity of purpose as adapted to the Indian milieu. In Japan and many Southeast Asian countries. Review Questions 1. participation and pride in the organizational progress. Explain the purpose and process of Quality Circles. In India in the West they are called “Quality Circles”. The one road to achieve this goal is the effective implementation of small group activities such as “Employees Participation Circle” (EPC). bottom up group synergy are now proved to being about tangible and intangible benefits to any organisation. The “Quality Circle” concept comes nearest o satisfying the pre-requisites for developing the capability to face the current and emerging challenges. the small groups are known as “Quality Control Circles” because they got evolved in the sixties as a result of massive quality control training imparted to the employees. “Small Group Activities” (SGA) and “Training at Work Teams” (TAWT). Its unique features such as voluntariness. The number of organizations implementing quality circles in India has been steadily rising covering both the public and private sectors and government agencies.develop in them a sense of involvement.

Therefore his needs and fulfillment of his basic necessities were as important as any other consideration in industry such as production and profit. This is mainly due to the support established between management and labour. b) in giving employees a better understanding of their role and importance in the working of the industry and in process production. The Joint Consultative Council of Management (JCCM) constituting the apex body. promotion. The agreement provided an increasing measure of closer association of the workers with the management in the working of the industry. TISCO management believes that the human being is the core of the industry. economy. the close association of employees with management came more into existence with the agreement signed in 1956. encouragement of suggestions. The three-tier setup As already indicated. improving productivity. They believed this would helpa) in promoting increases in productivity for the general benefit of the organisation. The objectives was to study and advise on the steps deemed necessary for increasing production. The three-tier setup of joint councils consisted of the Joint Departmental Councils (JDCs) at the base. Limited has a history of successful industrial relations. The excellent association of employees with management started with the signing of an agreement by the management and the union way back in 1956.CASE Industrial Relations – The tisco experience The Tata Iron and Steel Co. The Joint Works Council (JWC for the whole organisation is at the intermediate level. improvement of working conditions. as well as the follow-up action on the implementation of the recommendations and decisions approved by the management from time to time. discipline. Joint councils and works committees A series of Joint Councils and Joint Works Committees were subsequently set up. . welfare. and c) in satisfying the urge for self-expression. cost. One was set up for each major department and combined ones for two or more smaller departments. the employees and the country.

Achievements It is difficult to measure the success of JDCs in terms of production tonnage or savings in the cost of steel per tone. General Safety Committee. This does not mean that there are no problems in putting through the scheme. who is also the Chairman of the Joint Works Council. Canteen Managing Committee and the Safety Appliances Committee. The Joint Consultative Council of Management is entrusted with the task of advising management on all matters concerning the working of he industry in respect of production and welfare. the Joint Works Councils has the special function of reviewing every month the working of the departmental councils and a few other joint committees like the Suggestion Box Committee. All procedural issues concerning the working of the councils are discussed and settled at this meeting. It is also attended by the top officials of management and the Union. For example the coordination of the functioning of the various JDCs of which there were 41 in 1986. encouragement of suggestions and improvement of working conditions also fall within the purview of these Councils. This is sought to be done through an annual meeting of Chairmen. Vice-Chairmen and Secretaries of al the Councils under the Chairmanship of the General Manager (op). is naturally a complex job. This provides an opportunity to the various JDC officials to learn from one another the weaknesses of a particular council and the strong points of others. the fact remains that. advise on the steps deemed necessary to promote and rationalize production. These bodies have also to follow up on the implementation of their recommendations and decisions approved by management.The Joint Councils at their respective levels study operational results and production problems. particularly those referred to it by the Joint Workers Council and follow up on the implementation of its recommendations. Promotions of welfare and safety. and a review made of the Scheme of Employees Association with Management as a whole. during the past several years. He various improvements suggested in process and procedure elimination of defective work. However. production in Tata Steel been toe the tune of 100% of the Plant/s capacity. it reached the all-time high figure of more than 105% of the Plant’s capacity. During the year 1981-82. improve productivity and discipline and economize costs. indicate the JDCs are . consumption of materials etc. The Council has also to advise management on economic and financial matters placed by management before it. but not those affecting the relations of company with its shareholders and managerial staff. or taxes. import substitution. In addition to these common functions.

R. however. therefore. we created the consultative machinery which has proved largely responsible for the mutual trust and cooperation we have enjoyed since then. Yet management is not complacent as is evident from the following wordings of J.D. today. particularly they younger ones. -Mahatma Gandhi . Our workers. But we must not be satisfied with what we have done up to now. The most abiding effect. Tata: “In 1956. It is the privilege of both of you…to given India in object lesson in amity and goodwill”. which is responsible for the unique industrial harmony and cordial relationship that prevails between employees and management of Tata Steel since the past 53 years-a record indeed. Finally let us end with the opinion of an independent individual: “May I hope that the relationship between the great House of Tata and the Workers will be of the friendliest character. of these joint consultations has been the strengthening of the team spirit and of the sense of belonging. I have been feeling for some time that we should we take a further step forward in our joint scheme or cooperation”. By and large. and that both of them will constitute a great family bringing in unity and harmony. quite capable of enhanced participation in the management of industry. are better educated and trained to understand the technical and managerial problems of industry and are. the Councils have succeeded in making the employees think about development and improvements. in consultation with the Union.deeply involved with the problem of productivity.

15. What are the objectives and forms of workers’ participation in management? 14. Explain the role of Government.MODEL QUESTION PAPER Paper 4. What are the principles of code of discipline? 5. 4. State the principles of collective boards? 6. What are the objectives and functions of International Labour Organizations? 3. Explain the machineries constituted for settlement of industrial disputes. What are the functions of wage boards? 7. Explain the types and management of conflicts. (1X 15) = 60 Maximum Marks : 100 (5 X 8 = 40) . Explain the purpose and process of Quality Circles. What are the problems of trade unions? What are your suggestions for its effective functioning? 12. What is employee counselling? What are its objectives? PART – B Answer any FOUR questions All question carry equal marks Question No. What do you understand by industrial relations? What are its objectives? 2. What are the objectives employee education and training? 8.33 Industrial Relations Time : 3 Hours PART – A Answer any FIVE Questions All questions carries equal marks 1. 15 is compulsory 9. Explain the relevant provisions of Constitution in protecting the labour. 10. Explain grievance rederssal procedure. 11. 13. employers and the unions in maintaining smooth industrial relations.

Mumbai. “Personnel Management and Industrial Relatoin”. Publishers. Sultan Chand and Sons.BOOKS REFERRED 1. “Trade Union – Management Relation in India”. Tripathi S.K.C. S. 2. & Punia B. Kapur S. Vikash Publications. “Personnel Management and Industrial Relations”. Himalaya Publishing House.. 5. K. Tripathi P. Deep & Deep Publication. 3. New Delhi.K. New Delhi. 4. New Delhi. . 6. Agra.D. Bhagoliwal T. & Arya P P. “Personnel Management and Industrial Relations”.S. Daver R. Sahitya Bhawan. N. New Delhi. “Personnel Management and Industrial Relations”. Mamoria C B & Sathish Mamoria. “Dynamics of Industrial Relations”.

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