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Indian Banking System
Introduction to axis bank. Promoted in 1994 by
Current scenario Earlier axis bank was known as UTI. empowered employees and smart use of technology . VISION 2015:To be the preferred financial solutions provider excelling in customer delivery through insight. It has its registered office in Ahemdabad and central office at Mumbai.
Members of the Board .
Securities.Various Departments of Axis Bank Personal Banking Department. Investment Solutions Forex Department. NRI Banking Department. Corporate Banking Department. Priority Banking. Insurance. Credit Laundering Department. . Business Banking Department.
Mall Road. Punjab. Ludhiana 141001. Between Vishwakarma Chowk and Dholewal Chowk.AXIS BANK FOREX BRANCHES IN LUDHIANA Branch Name-The Mall Branch Id-042 Address-Lower Ground Floor. Plot No. 4.105. Miller Ganj Punjab. Nirankari Kucha No.Id 324 Address-B-15-179/1. India MICR Code-141211006 SWIFT -AXISINBB324 . India MICR Code-141211002 SWIFT Code AXISINBB042 Branch NameMillerGanj Branch. Boulevard.
Functions of Forex Department Mall Road Ludhiana Transfer through SWIFT Demand Drafts and Cheques Spot Contracts. Currency Swaps . Forward Contracts. Forward Rate Agreement. Currency Options.
Organisational Chart. .
Swot Analysis of Axis Bank .
) 865443666 707768671 1. PARTICULARS 08-09(Rs.Financial Ratios CURRENT RATIO Current Ratio = CurrentAssets Current Liabilities.36 09-10(Rs) 1019873018 893325459 1.14 Current Assets Current Liabilities CURRENT RATIO .
5:1 PARTICULARS Absolute Liquid Assets Current Liabilities A.L. RATIO 08-09 150168957 707768671 0.ABSOLUTE LIQUID RATIO Where. Absolute Liquid Assets = Cash in Hand + Cash at Bank + Marketable Securities STANDARD ± Minimum 0.17 .21 09-10 152064387 893325459 0.
TOTAL DEBT TO EQUITY Total Debt to Equity = Total Debt Shareholder s Funds .
huge quantity of goods can be sold in the form of exports.Introduction to export finance Export in simple words means selling goods abroad. International market being a very wide market. Success or failure of any export order mainly depends upon the finance available to execute the order . .
. Finance and credit are available not only to help export production but also to sell to overseas customers on credit. medium term or long term finance depending upon the types of goods to be exported and the terms of statement offered to overseas buyer. Export finance is short-term working capital finance allowed to an exporter. The exporter may require short term.Concept of Export finance.
which considers the ensuing factors: Availability of the funds at the required time to the exporter.Purpose of Export Finance An exporter may avail financial assistance from any bank. Affordability of the cost of funds. .
(180 days) .Types of Export Finance. Pre-shipment finance.(180 days-270 days) Post-shipment finance. The export finance is being classified into two types viz.
Without recourse to the seller (viz.Some concepts of Export Finance Forfeiting --is a mechanism of financing exports. exporter) On a fixed rate basis (discount) Upto 100 percent of the contract value. . By discounting export receivables Evidenced by bills of exchange or promissory notes.
FACTORING..A contract by which the factor is to provide at least two of the services. the maintenance of accounts. (finance. receivables arising from the sale of goods or supply of services.. In simple words. instead of waiting to be paid at a future date .Factoring turns your receivable into cash today. the collection of receivables and protection against credit risks) and the supplier is to assigned to the factor on a continuing basis by way of sale or security.
Major Institutions Involved in Export Finance Reserve Bank of India (RBI). but it adopts policies and initiates measures to encourage commercial banks and other financial institutions to provide liberal export finance.The RBI with its head quarters in Mumbai and several regional offices is the central banks of our country to authorize extend and regulate export credit and transaction including foreign exchange affairs.i) Industrial and credit department ii)Exchange Control Department . RBI does not directly provide export finance to the exporters. Two Departments.
Set up by an Act of Parliament in September 1981. Wholly owned by the Government of India.Budapest. Singapore. Washington DC. New Delhi. Offices Head office Mumbai. Exim is the principal financial institution in the country for coordinating working of institutions engaged in financing exports and imports. Mumbai. Chennai. Johannesburg. Domestic Offices . Bangalore.Ahmedabad. Exim Bank. . Overseas Offices . Milan. A network of 13 offices in India and Overseas. Hyderabad. Pune. Kolkata.
To creating export capability by arranging competitive financing at various stages of export cycle.Functions of Exim Bank. Providing Consultancy and high range of services to exporters. . From financing Facilitating India foreign trade and promoting Foreign trade.
ECGC- EXPORT CREDIT GUARANTEE CORPORATION OF INDIA LTD.
ECGC is a company wholly owned by the GOI. It functions under the administrative control of the Ministry of Commerce and is managed by a Board of Directors representing government, Banking, Insurance, Trade and Industry.
OBJECTIVES OF ECGC:
To protect the exporters against credit risks, i.e. nonrepayment by buyers To protect the banks against losses due to non-repayment of loans by exporters.
PRE-SHIPMENT FINANCE-Pre-shipment is also referred as packing credit . It is working capital finance provided by commercial banks to the exporter prior to shipment of goods. The finance required to meet various expenses before shipment of goods is called pre-shipment finance or packing credit.
IMPORTANCE OF FINANCE AT PRE-SHIPMENT STAGE: To purchase raw material, and other inputs to manufacture goods. To assemble the goods in the case of merchant exporters. To store the goods in suitable warehouses till the goods are shipped. To pay for packing, marking and labelling of goods.
especially. in the case of export of capital goods and technological services. . DEFERRED CREDIT-Consumer goods are normally sold on short term credit. However. SOME SCHEMES IN PRE-SHIPMENT STAGE OF FINANCE I. the credit period may extend beyond 180 days. Such exports were longer credit terms (beyond 180 days) is allowed by the exporter is called as deferred credit or deferred payment terms . normally for a period up to 180 days. there are cases.
REDISCOUNTING OF EXPORT BILLS ABROAD (EBRD) SCHEME-This facility will be an additional window available to exporter along with the exiting rupee financing schemes to an exporter at post shipment stage. This scheme will cover export bills upto 180 days from the date of shipment (inclusive of normal transit period and grace period) . . This facility will be available in all convertible currencies.
It bridges the financial gap between the date of shipment and actual receipt of payment from overseas buyer thereof.POST-SHIPMENT FINANCE MEANING: Post shipment finance is provided to meet working capital requirements after the actual shipment of goods. . Whereas the finance provided after shipment of goods is called postshipment finance.
Importance of Post Shipment Finance. . To pay to agents/distributors and others for their services. customs and shipping agents charges. if any. To pay towards export duty or tax. To pay for publicity and advertising in the over seas markets. To pay towards ECGC premium. To pay for port authorities.
Methods of Post Shipment Finance. Export bills negotiated under L/C Purchase of export bills drawn under confirmed contracts Advance against Undrawn Balance of Bills: Advance against Deemed Exports Advance against bills under collection .
incurred by Indian companies. What is FREPEC Program This program seeks to Finance Rupee Expenditure for Project Export Contracts.Packing Credit for Rupee Expenditure for project export contracts PACKING CREDIT FOR RUPEE EXPENDITURE FOR PROJECT EXPORT CONTRACTS (FREPEC). .
. consultants and to meet project related overheads in Indian Rupees. acquisition of personnel. sub-contractors. payments to be made in India to staff. What is the purpose of this Credit To enable Indian project exporters to meet Rupee expenditure incurred/required to be incurred for execution of overseas project export contracts such as for acquisition/purchase/acquisition of materials and equipment.
e. It is an additional window to rupee packing credit scheme & available to cover both the domestic i. .Foriegn Currency Preshipment Credit The FCPC is available to exporting companies as well as commercial banks for lending to the former. To avail pre-shipment credit in rupees & then the post shipment credit either in rupees or in foreign currency denominated credit or discounting /rediscounting of export bills. The exporter has two options to avail him of export finance. indigenous & imported inputs.
Tittle-comparative Analysis on Export finance execution by public and private banks in respect to Sme exporters in ludhiana zone. .
.centralized and decentralized system of loan scantioning.Turn around time.Bill realization charges.in terms of Base and bench prime lending rate. To compare among public and private banks that which sector of banks encourages new exporters in terms of fund based assistance. To compare export finance execution between public and private banks in respect to SME exporters in Ludhiana zone on the basis of various parameters ie maximum disbursement made to product or industry.subvention rates.Objectives of Research.
. To know that which industry or product will be financed aggressively by Public and private banks respectively to SME exporters in Ludhiana.
Research Methodology Objectives of the study Research Design Sample Design Data Analysis Data collection .
. Research design is broadly classified into three types as: Exploratory Research Design. Causal Research Design. Our design is Descriptive Research Design.Research Design. Research design specifies the methods and procedures for conducting a particular study. Descriptive Research Design.
It refers to the technique to the procedure adopted in selecting items for the sampling designs are as below: SAMPLE SIZE Sample method Survey period SAMPLE SIZE: The substantial portions of the target Banks in Ludhiana that are sampled to achieve reliable result are 20 Banks. : . SAMPLING DESIGN A Sample Design is a definite plan for obtaining a sample from a given population. The cost and time limitation compelled us to select 20 respondents as sample size .
we are using Convenience sampling method. SAMPLING METHOD: In this research project. SAMPLE TYPE AREA SAMPLING Sample Area : Ludhiana . SAMPLE SIZE 20 banks.
Convinience Sampling- . SAMPLING TECHNIQUE We have taken the Statistical tool of percentage method to analysis and interpretation of the collected data.
COLLECTION TECHNIQUE: Questionnaire method is used in collection the data.Collection of Data DATA COLLECTION The study was conducted by the means of personal interview with respondents and the information given by them were directly recorded on questionnaire. .
Corporation Bank. Central Bank of India. South Indian Bank. . Bank Of India.Banks Chosen For comparison PUBLIC BANKS State Bank of India. Syndicate Bank. Yes Bank. SIDBI Vijaya Bank PRIVATE BANKS Icici Bank. Standard Charted Bank. Canara Bank. HDFC Bank. Punjab National Bank. Axis Bank. IndusInd Bank. Catholic Serian Bank. Fedral Bank. City Bank. Indian Bank.
Interpretation 60 % of public banks do not disburse more than 50 crores annually to Ludhiana SME export houses. 50-100 crores that is Punjab national bank.Data Analysis Public Banks MAXIMUM DISBURSEMENT MADE TO LUDHIANA SME EXPORTERS BY PUBLIC BANKs IN Ludhiana . Canara Bank. While 10% Banks make disbursement of Rs. Central Bank. Syndicate Bank. SIDBI. Corporation Bank. . Indian Bank. These include Vijaya Bank. While 30% of public banks Disburse more than 150 crore Rupees which include State Bank of India. Bank of India.
. Central Bank. Syndicate Bank.Sectorwise Maximum Disbursement. These include Corporation Bank. These include Canara Bank. Vijaya Bank. Interpretation 30% of public banks in Ludhiana Disburse maximum to Ludhiana Bi-cycle Sme exporters. While 10% of the banks that is Punjab National Bank Go out to Disburse Iron and Steel the most. While 20% of the Banks go for disbursement in Yarn. Whereas 40% of finance is disbursed to Hosiery SME exporters. Indian Bank. SIDBI(Small Industries Development Bank of India). These include State Bank of India. Bank of India.
While 10% of the Public Bank. While 50 % of the Public banks have sanctioning power of Rs 1 crore. That is Punjab National Bank. These include.Indian Bank. SIDBI (Small Industries Development Bank Of India) Bank of India. While 10% of the public Bank.LOAN SANCTIONING POWER Interpretation 10% of the Public Banks havecentralized sanctioning system and have nil sanctioning Power i. has the sanctioning power of Rs 1 crore which is State Bank of India. . Syndicate Bank.Rs 5 crore. While 20% of the banks have Sanctioning Power of Rupees Less than 1crore.Canara Bank.e Vijaya Bank.These include Central Bank of India. Corporation Bank. has the sanctioning power of More than Rs 5 crore.
These Include State Bank of India. Bank of India. Canara Bank. Syndicate Bank. Central Bank of India. While 30% of the Banks consider all the products safe to fund depending upon the proposal and reputation of the exporter. And 20% of the Banks consider Hand Tool Sme exporters as safe area to fund . . Punjab National Bank. These Include Vijaya Bank. These Include SIDBI. 10 % go for yarn that is corporation Bank.These Include Indian Bank.Sector or product considered safe to fund. While 20% of the Banks Consider Hosiery Sme exporters as the safe area to fund. Interpretation 20% of the Public Banks Consider Bi-cycle Sme Export as the safe area to Fund.
± Vijaya Bank. While 10% of the public Bank that is SIDBI has fixed Lending Rate and does not any kind of Subvention to the SME exporters. ± Syndicate Bank. © . ± Bank of India. ± Canara Bank.Subvention offered 90% Interpretation 80% 70% 60% 0%-2% 50% 2%-4% 4%-6% A 30% 20% 10% 0% ue i 6 ¨ §¦ ¥ 40% Any e ¤ £ ¢¡ The Fig shows the subvention rate offered to the Ludhiana SME exporters and 90% of the Banks subvent 0%-2%.These include ± State Bank of India. ± Indian Bank. ± Punjab National. ± Central Bank of India. ± Corporation Bank.
These include Syndicate Bank. SIDBI. Canara Bank. Vijaya Bank. Indian Bank. Punjab National. Bank of India. Corporation Bank. While 40% of the banks stay neutral while providing fund based assistance to new exporters.In terms of Fund Based assitence to new exporters Interpretation 60% of the Public Banks state that they encourage new exporters and provide them complete fund based assistance as they do to old exporters. . These Include State Bank of India. Indian Bank.
These include State Bank of India Punjab National Bank Bank of India. Interpretation 60 % of the Public banks disburse the case with in the time span of 0-2 days. Central Bank of India. While 10% of the Public Banks taken take 2-4days to disburse the case that is SIDBI (Small industries Development Bank of India. While 20% of the banks take more than 6 days to disburse the case that includes Syndicate Bank. Vijaya bank.) While 10% of the banks take 4-6 days to disburse the case that is Coporation Bank. State Bank of India. Indian Bank.In terms of Turn Around Time. .
1-0. Punjab National Bank. While 40% of the Public Banks charge 0.These include Bank of India. SIDBI. Canara Bank. Central Bank of India. While no bank charges 0% and more than 1% of the processing fee. Vijaya Bank . Canara Bank. .5% of the loan amount.Processing Fee Charges Interpretation 60% of the Public Banks charge 0.Thes include Indian Bank. State Bank of India. Syndicate Bank.6-1% of the Loan amount as the processing fee.
Syndicate Bank . SIDBI. The Fig also represents that 50% of the banks charge 1000+ST of the Bill as Bill realization Charges. These includes Vijaya Bank . . The Fig also represents that 20% of the banks charge Rs 500 + Service Tax. Indian Bank. Punjab National Bank.In Terms of Bill Realisation Charges Interpretation 10% of the banks have Nil Bill realization charges. While in the research State Bank of India Charges Minimum Rs 700 or 0. That is Canara Bank. That includes Central Bank of India. Corporation Bank.15% of the Bill. The above Fig also Represents that 10 % of the Banks charge more than Rs 1000+ST that is Bank of India.
± Central Bank of India. ± Vijaya Bank. . These include all the public banks require for three years. ± Canara Bank. ± SIDBI. ± Punjab National. ± Corporation Bank. ± Syndicate Bank. ± State Bank of India.In terms of Balancesheets and ITR required Interpretation The above Fig represent that Number of years of Balance Sheets Required and Income Tax Return Required to Furnish to the bank for Export Finance. ± Bank of India. ± Indian Bank.
Interpretation 30% of Banks said that they will go for Bi-cycle these include SBI. 60% 50% Bi-cycle 40% 30% option b.Indian Bank.Opinion of banks to fund SME exporters aggresively in coming two years.Vijaya Bank. Whlie Central Bank of India will go for Hand Tool.SIDBI. 60% will go for Textile out of which 40% will go for yarn and 20% will go for Hosiery these include corporation Bank.3 20% Textile Yarn option c option d 10% 0% Category 1 . And 20% comprise of Canara and Bank of India.Syndicate Bank.PNB.
25% 8.50% 12% 12.75% 11% 12% 12% 12% 11% 12.25% 8% .Comparison in terms of Rate of Interest SNO 1 2 3 4 5 6 7 8 9 10 Name of Bank SBI PNB BANK OF INDIA CENTRAL BANK OF INDIA CORPORATION BANK OF INDIA SIDBI INDIAN BANK SYNDICATE BANK VIJAYA BANK CANARA BANK BPLR 11.75% 7.15% 12% BASE RATE 7% 8% 8% 8% 7.5% 8% 8.
SBI stands out to have the lowest Base rate that is 7%. . From the above table it is clear that PUNJAB NATIONAL BANK and SIDBI come up with the lowest BPLR and PNB also goes to subvent up to 2% there by making lending rate more lower. The above table represents the comparison between the BPLR and Base rates between the public banks. however SIDBI does not go out for further subvention.
60% of private banks do not disburse more than 50 crores annually to Ludhiana SME export houses. . Interpretation. In these 60% the private banks areCatholic Bank Federal Bank IndusInd Bank South Indian Bank Standard Chartered Yes Bank While 40% of private banks disburse more than 150 crore rupees which includeAxis Bank Citi Bank HDFC Bank ICICI Bank .Private Banks Disbursement made by pvt banks.
Standard Chartered. Citi Bank. Federal Bank.Industry-productwise disbursement Interpretation 0% of private banks in Ludhiana Disburse maximum to Ludhiana Bi-cycle Sme exporters. ICICI Bank. These include Axis Bank. These include Catholic Syrian Bank. HDFC Bank. While 60% of the Banks go for disbursement in Yarn. South Indian Bank. . While 10% of the banks that is Yes Bank goes out to Disburse Iron and Steel the most. Whereas 30% of finance is disbursed to Hosiery SME exporters. IndusInd Bank.
Federal Bank. While 30% of the Banks. Standard Chartered Bank. have the sanctioning power of Rs 1 crore which are Axis Bank. While 0 % of the Public banks have sanctioning power of Rs 1 crore. While 0% of the Private Banks.Rs 5 crore. ICICI Bank. While 10% of the banks have Sanctioning Power of Rupees Less than 1crore. IndusInd Bank. HDFC Bank. Yes Bank. has the sanctioning power of More than Rs 5 crore.These include South Indian Bank. Which includes: Catholic Syrian Bank. .In terms on Loan scantioning Power Interpretation 60% of the Private Banks have a centralized sanctioning system and have nil sanctioning Power. Citi Bank.
SECTOR OR PRODUCT WHICH IS CONSIDERED AS SAFE ZONE TO FUND Interpretation 10% of the Private Banks Consider Bi-cycle Sme Export as the safe area to Fund. South Indian Bank. While 10% of the Banks consider all the products safe to fund depending upon the proposal and reputation of the exporter. These Include AxisBank.These Include Catholic Syrian Bank. Standard Chartered ICICI Bank. Hand Tools is supported by 20% of the banks. While 40% of the Banks Consider Hosiery Sme exporters as the safe area to fund. That is HDFC Bank . IndusInd Bank. Yes Bank. Federal Bank. And 30% of the Banks consider Hand Tool Sme exporters as safe area to fund . These Include ICICI Bank. Citi Bank.
± Citi Bank. ± Yes Bank.These include ± Axis Bank. ± Catholic Syrian Bank. ± ICICI Bank.SUBVENTION RATES OFFERED BY PUBLIC BANKS TO SME EXPORTERS Interpretation The above Fig shows the subvention rate offered to the Ludhiana SME exporters and 70% of the Public Banks subvent 0%-2%. South Indian Bank. ± Federal Bank. While 20% banks subvent 4-6% HDFC Bank. While 10% of the public Bank that is Standard Chartered allows Subvention of 2-4% to the exporters. . ± IndusIndBank.
These include ICICI Bank. By new exporters it means that an exporter without any Income tax Return and Balace Sheets. Catholic Syrian Bank. HDFC Bank. Whereas 60% of the the private banks said that they are very rigid in providing any assistance to new exporters. Federal Bank.BANKS IN TERMS OF FUND BASED ASSISTANCE TO NEW EXPORTERS Interpretation The above fig clearly shows that 0% of the Private Banks encourage new exporters and do not provide them any fund based assistance as they do to old exporters. Yes Bank. Standard Chartered Bank. IndusInd Bank. South Indian Bank. . Which are: Axis Bank. While 40% of the banks stay neutral while providing fund based assistance to new exporters. Citi Bank.
While 10% of the banks take 4-6 days to disburse the case that is ICICI Bank. While 70% of the banks take more than 6 days to disburse the case that includes Catholic Syrian Bank. i. Yes Bank takes 2-4days to disburse the case.e.Standard Chartered Bank . . i. HDFC Bank. Axis Bank disburse the case with in the time span of 0-2 days. IndusInd Bank.South Indian Bank. Federal Bank. While 10% of the Private Banks. Citi Bank.e.TURN AROUND TIME FOR DISBURSEMENT AFTER SUBMISSION OF DOCUMENTS Interpretation From the above fig it is clear that 10 % of the Private banks.
These include Axis Bank. While 50% of the Public Banks charge 0. These include Federal Bank. South Indian Bank. Yes Bank. While no bank charges 0% and more than 1% of the processing fee . Catholic Syrian Bank. ICICI Bank. Citi Bank. Standard Chartered Bank.PROCESSING FEE CHARGES Interpretation The above fig represents the processing fee charges charged by the Public Banks. HDFC Bank.5% of the Loan amount as the processing fee. 60% of the Private Banks charge 0. IndusInd Bank.1-0.6-1% of the loan amount.
IN TERMS OF INCOME TAX RETURN REQUIRED Interpretation Shows that only 1 bank that is federal bank requires the income tax return for 1 year to be submitted by the SME exporters. rest all the private banks considered by us require income tax returns for 3 years .
axis bank said that bicycle industry will be aggressively funded in the next two years. i.IN terms of funding sector wise in next two years Interpretation The above figure shows a very scattered response of the banks when they were asked about the industry that they feel will be booming in the next 2 years. 10% of the private banks. .e.
75% 16.Comparison in Terms of Interest Rates in Private Banks SNO 1 2 3 4 5 6 7 8 9 10 Name of Bank BPLR Standard Charted Bank City Bank Axis Bank South Indian Bank ICICI Bank Catholic Serian Bank Fedral Bank HDFC Bnak Indusind Bank Yes Bank 16% 15% 14.50% Base Rate 7.75% 14.5% 7.75% 16.5% 7% 7% .50% 8.10% 7.25% 15.75% 15.25% 7.5% 8% 7.75% 7.% 15.75% 16.
Interpretation From the above table it is clear that. Whereas Yes Bank has lowest Base Rate that is 7% with indusind bank.75% but on the same hand the base rate is 7%. IndusInd Bank lends out with Highest BPLR that is 16. . Where as the Leading Banks HDFC and ICICI stand common in terms of BPLR as well as base rate.
. Availability of favorable Export finance schemes directly impacts the local trade. enlarges markets abroad. improves quality of domestic goods and overall helps the nation boost its exchange earnings. encourages exporters.Conclusion and findings Export Finance is a very important branch to study & understand the overall gamut of the international finance market.
While 50 % of the Public banks have scantioning power of Rs 1 crore.Comparison 60% of public banks do not disburse more than 50cr annually to Ludhiana SME export houses. 60 % of the private banks also donot disburse more than 50cr to SME exporters in Ludhiana. Where as 40% of the Public Banks disburse finance to Hoseiry exporters. . Where as 60% of the Private banks go to Disburse for Yarn.Rs 5 crore that means they have De-centralised system of Funding. 60%of the Private Banks have NILL scantioning power at their end and have centralized system and get the cases approved from their respective corporate offices.
Public Banks Have less rate of Interest. Where as 50% of the private banks subvent 0-2% but 40% of the private banks subvent more 4-6% down their lending rates to be in competition with public banks . And in terms of subvention 90% of the public banks subvent 0-2%. In case of Private Banks maximum Private Banks(60%) find Bicycle Sme exporters safe to fund. In terms of Safe funding industry Public banks(30%) consider all viable projects safe to fund. Have more rate of Interest.
50% of the private banks charge the same however the processing fee charges could be reduced but it depends upon the reputation of exporter and discretion of the Bank . In terms of fund based assistance to the new exporters Public banks completely over ruled Private Banks as 60% of said that they provide maximum complete fund based assistance to fresh exporters. In terms of processing fee charges 60% of the public banks charge 0.6%-1% Where as no private bank said that it encourages most to new exporters.
However in terms of Income tax returns and Balance sheets required both Public and private banks are equal. In terms of Bill realization charges only 50% public banks charge Rs 1000+service tax. . Where as all the private banks charge Rs 1000+service tax that makes public banks better than private banks. But in terms of customer attention and co-operation Private banks are better than Public Banks however ING VYSYA Bank is an exception.
Thank you .