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INTERNSHIP REPORT ON PTCL
Pakistan Telecommunication Company Limited,
Fakher Ahmad Kaleem
B-TECH (pass) Electronics
GOVT COLLEGE OF TECHNOLOGY MULTAN
Table of Content
Overview of organization
Introduction Brief history Main office Technical & operational network
Services of PTCL
Services for customers Value added services
Brief on my internship work
Exchange Overview Customer care & customer services department Modulation Techniques
This report is the part of our B-TECH program. This report has been written to know how big organizations like PTCL manage their teams to achieve their common goals. In the first phase of the report there is the general introduction about the company and then different terms have been explained, then the mission, values, different services and different strategies of the organization have been explained. In the end most important my experience while working in the PTCL as internee is explained
In the name of Almighty Allah who is most merciful, and who give me strength to write this internship report in a different way.
I extend my heartiest thanks to my seniors, colleagues, and subordinates who assist me on every occasion to enable me to write this report.
My parents, classmates, friends come next in the list of those whom I have to thank.
PAKISTAN TELECOMMUNICATION COMPANY LIMITED (PTCL)
Established on January 1, 1996
Ten year s into a new century, the telecom sector of world finds itself at crossroads after changing itself almost beyond recognition over the last 25 years. Privatization and competition are the order of the day, with a majority of countries having adopted these policies to advance their telecom sector. So far PTCL is the sole land line service provider of Pakistan. PTCL is the giant of Pakistan telecommunication industry and enjoying the monopoly. This part of the report contains a brief introduction of PTCL.
Welcome to the modern age, of telecommunication, which have become complementary to our lives? Pakistan Telecommunication Company Limited from the humble beginnings of posts & Telegraph Department in 1947 and establishment of Pakistan Telephone & Telegraph Department in 1962, to this very day, PTCL is a story of commitment and vision. Pakistan Telecommunication Corporation (PTC) set sails for its voyage of glory In December 1990, taking over operations and functions from
Pakistan Telephone and Telegraph Department Telecommunication Corporation Act 1991.
The Head Office of Pakistan Telecommunication Company Limited is situated in Sector G-8/4, Islamabad, which is headed by the ³President´ Besides.
Technical & Operational Network
Pakistan telecommunication Corporation under the Act 1996, Pakistan Telecommunication Authority (PTA) issued a license to Pakistan Telecommunication Company Limited for the provision of telecom services within Pakistan to private sector and the general public as the Federal Government may determine and during the exclusivity period of the Pakistan Telecommunication Company Limited (PTCL) specified in above- mentioned Act.
There are 7 different kinds operational in PTCL network. Alcatel Siemens NEC Erricsson Huawi J.S telecom of switching technologies currently
SERVICES OF PTCL
Services for consumers
(1)New Telephone Connections (2)Value Added Services (3)CLI (Caller¶s Line Identification) (4)PREPAID CALLING CARDS (5)E-BILL PAYMENT (6)DIGITAL FACILITIES (7)PTCL offers a variety of features to digital exchange customers like:-
1 Hotline 2 Abbreviated Dialing. 3 Call Waiting 4 Don¶t Disturb 5 Call Transfer on (a) Busy (b) No Reply (c) Immediate 6 Wake up call 7 Absent Subscriber 8 Code Barring
(8)Prepayment Telephony Services (PPT) (9)Target market
BRIEF ON MY INTERNSHIP WORK
During my internship at PTCL I worked in following department of PTCL
CUSTOMER CARE & CUSTOMER SERVICES DEPARTMENT
PTCL has established its Customer Services Department at different levels the overview of the said department is as follows.
Corporate Customer Care Center Operation Region Level Customer Services Centers Tehsil Level Toll Free Help Lines for Complaint & Enquiry
Now we briefly introduce the functions of these:
Corporate Customer Care Center To facilitate Corporate Customers PTCL has established Corporate Customer Care Centers at all Operation Regional Head Quarter Level, in all the meager cities country wide. The Corporate Customers can get their problems resolved under one roof in a one window environment by dialing UAN 111-20 20 2. The Customer Relation Officers register the complaints & forward these to the related office. Customer Services Centers
To facilitate consumers PTCL has established Customer Services Centers at all Tehsil Level cities/o ff ices. Here the consumers can use Fax Facility, Voice Telephony for Local/NWD/ISD dialing. On divisional Offices Level duplicate phone bills may also be obtained fro m C.S. C¶s.
Toll Free Help Lines PTCL offers state-o f-the-art call center network to its all type of valued customers for convenient frequently asked Questions, Complaints regarding their services, T/No enquiry. The following three Toll Free T/Numbers are available for this purpose.
(a) 1236 (Service Activation) (b) 17 (Telephone Directory) (c) 18 (Land Line Complaints)
Computerized Fault Management System
This feature of PTCL improved network & is being used to register & rectify Land Line Faults in a computerized way. This system was working in few cities but now it is available all over the Pakistan.
Optical Fiber Junction Access Network
To further support the launch of new ser vices the optical fiber junction access network has been in implementation phase. This system further supports the upcoming project of PTCL WLL (wireless local loop), Broad Band Services & IP
An exchange is consists of following important parts
Network Equipment MSU (Main Switching Unit) MDF (Main Distribution Farm) RLU (Remote Logic Unit) MAIN AC SUPPLY GENERATOR DC BATTERY
MEDIA (Micro Wave or Optic fiber)
PCM (Pulls Code Modulation) Landline CDMA (Code Division Multiple Access) V-Phone
PRODUCTS OF PTCL
(Public Switch Telephone Network)
Over the mountains and across the plains; in deserts and through cities, Vfone is the country¶s largest WLL network.
EVO Wireless Broadband
PTCL EVO is Pakistan¶s fastest 3G Wireless Broadband internet which offers its customers ± ³superior 3G internet experience´. With flexibility to roam freely like never before, in 99 cities Nationwide, Evo Wireless Broadband is enabling the wireless broadband revolution in Pakistan in its true sense.
PTCL has launched a Broadband WiFi Service to its fixed line Broadband that gives users the access to use broadband service any where with in a house.
PTCL Smart TV
PTCL SMART TV Using its state of the art Broadband network, PTCL entered the media sector on 14th August 2008, by launching a digital interactive television service for the first time in Pakistan. Employing the IPTV (Internet Protocol TV) technology, PTCL brought Pakistan in the list of a few countries across the globe that offers this state of the art interactive TV service to its subscribers.
PTCL Broadband is the largest and the fastest growing Broadband service in Pakistan. Since its launch on 19th May 2007, PTCL has acquired 432,821 Broadband customers in over 414 cities and towns across Pakistan, leading the proliferation and awareness of Broadband services across Pakistan
The Human Resources should take less time in recruitment and training the staff. Highly qualified & trained staff may be deputed in HR department During the training by Human Resource Department the ethical values should be more emphasized. Adopted by other competitors will enhance the performance Pay packages may be revised in the light of profit earned by the Organization.
No doubt PTCL is enjoying monopoly but the time is came when competition will force company to change its policies to become favorite telecom service provider in the market & keep its current place & customer base. The actual working substances are the human beings. Human Resource manager should be well versed and confident in his field. He should be humane, well natured and have go face reading capabilities. All this ensures success ³Victory is not everything, but the way of fighting is´
LOVE FOR ALL
HATRED FOR NONE
PREPAID BY: FAKHER AHMAD KALEEM
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