History of Allied Bank of Pakistan Allied Bank Limited was the first bank to be established in Pakistan.

It started out in Lahore by the name Australasia Bank before independence in 1942, and then it was renamed Allied Bank of Pakistan Limited in 1974 and then Allied Bank Limited in 2005. In August 2004, because of capital reconstruction, the Bank¶s ownership was transferred to a consortium comprising Ibrahim Leasing Limited and Ibrahim Group. ABL was established in Lahore before independence in 1942 Allied Bank Limited is one of the largest banks in Pakistan with more than 700 Branches connected to an online network. In August 2004 the Bank was restructured and the ownership was transferred to Ibrahim Group. Overview Allied Bank was the first Muslim bank to have been established in Pakistan. Established in December 1942 as the Australasia Bank in Lahore with a paid-up share capital of Rs. 0.12 million under the Chairmanship of Khawaja Bashir Bux, the Bank attracted deposits equivalent to Rs. 0.431 million in its first eighteen months of business. At the time, the Bank¶s total assets amounted to Rs. 0.572 million. Today, Allied Bank's paid up Capital & Reserves amount to Rs. 10.5 billion, deposits exceed Rs. 143 billion and total assets equal Rs. 170 billion. The Bank¶s journey has been about dedication, commitment, professionalism and adapting to environmental changes, leading to its immense growth and stability. It is these factors that have made it a Bank the rest look up to. A view of Khawaja Bashir Bux's Residence. The first branch of Australasia Bank. Khawaja Bashir Bux¶s Residence >>>>>>>>>>>>>>>>



The Pre Freedom History In the early 1940s the Muslim community was beginning to realize the need for the active participation in the field of trade and industry. The Hindus had since the late 1880s established a commanding presence in industry, trade and commerce in the undivided Sub-continent. Banking, in particular, was an exclusive enclave of the Hindus and it was widely believed, and wrongly so, that Muslims were temperamentally unsuited for this profession. It was particularly a hard thing to swallow for Khawaja Bashir Bux to hear that ³Muslims could not be successful bankers´. He decided to respond to the challenge and took lead in establishing this first Muslim bank on the soil of Punjab that was to become Pakistan in December 1918; by the name of Australasia Bank Limited. The initial equity of the Bank amounted to Rs 0.12 million, which was raised to Rs 0.5 million by the end of first full year of operation, and by the end of 30th June 1947 capital increased to Rs. 0.673 million and deposits raised to Rs 7.728 million. Australasia Bank Australasia Bank was the only fully functional Muslim Bank on Pakistan territory on August 14, 1947.It was severely hit by the riots in East Punjab. The bank was identified with the Pakistan Movement. At the time of independence all the branches in India, (Amritsar, Batala, Jalandhar, Ludhaina, Delhi and Agra) were closed down. New Branches were opened in Karachi, Rawalpindi, Peshawar, Sialkot, Sargodha, Jhang, Gujranwala and Kasur. Later its network spread to Multan & Quetta. The Bank financed trade in cloth and food grains and thus played an important role in maintaining consumer supplies during riot affected early months of 1948. Despite the difficult conditions prevailing and the substantial set back in the Bank¶s business in India, Australasia Bank made a profit of Rs 50,000 during 1947-48.



By the end of 1970 it had 101 branches. Unfortunately it lost 51 branches in the separation of East Pakistan. The bank did well despite losing lot of its assets. By the end of 1973 the bank had 186 branches in West Pakistan. Allied Bank (1974 to 1991) In 1974, the Board of Directors of Australasia Bank was dissolved and with the union of Lahore Commercial Bank and Sarhad Bank it was renamed as Allied Bank. The first year was highly successful one: profit exceeded the Rs 10 million mark; deposits rose by over 50 percent and approached Rs 1460 million. Investments rose by 72 percent and advances exceeded Rs 1080 million for the first time in bank history. 116 new branches were opened during 1974 and the Bank started participation in the spot procurement agriculture program of the Government. Those seventeen years of the Bank saw a rapid growth. Branches increased from 353 in 1974 to 748 in 1991. Deposits rose from Rs 1.46 billion, and Advances and investments from Rs 1.34 billion to Rs 22 billion during this period. It also opened three branches in UK. Allied Bank (1991 to 2004) As a result of privatization in September 1991, Allied Bank entered in a new phase of its history, as the world¶s first bank to be owned and managed by its employees. In 1993 the ³First Allied Bank Modaraba (FABM)´ was floated. After privatization, Allied Bank registered an unprecedented growth to become one of the premier financial institutions of Pakistan. Allied Bank¶s capital and reserves were Rs. 1.525 (Billion), assets amounted to Rs. 87.536 (Billion) and deposits were Rs 76.038 (Billion). Allied Bank enjoyed an enviable position in the financial sector of Pakistan and was recognized as one of the best amongst the major banks of the country. In August 2004 as a result of capital reconstruction, the Bank¶s ownership was transferred to a consortium comprising Ibrahim Leasing Limited and Ibrahim Group.



ILL shareholders were issued ABL shares in lieu of the ILL shares held by them.F. the following dates.E. Stock Exchange Islamabad Stock Exchange Lahore Stock Exchange Karachi.67<2)7+(381-$% 4 . The bank has the largest network of online branches in Pakistan and offers various technology-based products and services to its diversified clientele through its network of more than 700 branches. 2005 to Onward In May 2005 Ibrahim Leasing Limited (ILL) was amalgamated and vested in Allied Bank Limited. Stock Exchange Date 8th August 2005 10th August 2005 17th August 2005 Now all shareholders of Allied Bank Limited can trade in the shares of the Bank at their free will. ABL was formally listed and trading of the shares of the Bank commenced W.9(5. assets and deposits base offering universal banking services with higher focus on retail banking. Application for the listing of ABL shares in all the Stock Exchange Companies of Pakistan was made.Today the Bank stands on a solid foundation of over 88 years of its existence having a strong equity. 81.

VISION.67<2)7+(381-$% 5 . efficiency and diversity for all stakeholders y To provide a challenging work environment and reward dedicated team members according to their abilities and performance y To play a proactive role in contributing towards the society Values y y y y Integrity Excellence in service High performance Innovation and growth 81. Mission y y y To provide value added services to our customers To provide high tech innovative solutions to meet customers¶ requirements To create sustainable value through growth.9(5. MISSION & VALUES Vision y To become a dynamic and efficient bank providing integrated solutions In order to be the first choice bank for the customers.

Board of Director Mohammad Naeem Mukhtar (Chairman) Sheikh Mukhtar Ahmed (Director) Mohammad Waseem Mukhtar (Director) Abdul Aziz Khan (Director) Sheikh Jalees Ahmed (Director) Mubashir A. Sherwani (Chief Executive Officer) Pervaiz Iqbal Butt (Director) Muhammad Raffat (Company Secretary) 81.9(5.67<2)7+(381-$% 6 . Akhtar (Director) Khalid A.

Management KhalidA. Treasury) Mohammad Abbas Sheikh (Group Chief. Core Banking Projects) MuhammadYaseen (Group Chief. Corporate & Investment Banking) Tariq Mehmood (Group Chief.9(5. Human Resources) Muhammad Jawaid Iqbal (Group Chief. Commercial & Retail Banking) Muhammad Raffat (Company Secretary) 81. Audit & CRR) Waheed-ur-Rehman (Group Chief.Sherwani (Chief Executive Officer) FareedVardag (Chief Risk Officer) Khawaja Mohammad Almas (Head. Compliance) Mujahid Ali (Group Chief. Information Technology) Tahir Hassan Qureshi (Chief Financial Officer) Zia Ijaz (Group Chief. Special Assets Management) Shafique Ahmed Uqaili (Group Chief.67<2)7+(381-$% 7 . Operations) Muhammad Shahzad Sadiq (Group Chief.


67<2)7+(381-$% 9 .9(5.Ratio Analysis & Interpretation of Financial Ratios Important Balance Sheet Ratios measure liquidity and solvency (a business's ability to pay its bills as they come due) and leverage (the extent to which the business is dependent on creditors' funding). ABL (Consolidated Balance Sheet) For the year ended December 31. 2009 81.

67<2)7+(381-$% 10 .81.9(5.

Quick Ratio.9(5. Current Ratio A generally acceptable current ratio is 2 to 1.0322 2009 C. Liabilities Ratio 355433792/344348022 = 1. Liabilities 405881266/388421058 = 1. They include the Current Ratio. The Current Ratio is one of the best known measures of financial strength.Comprehensive Income Statement Ratio include the following ratios: Liquidity Ratios These ratios indicate the ease of turning assets into cash.04495 81.67<2)7+(381-$% 11 . But whether or not a specific ratio is satisfactory depends on the nature of the business and the characteristics of its current assets and liabilities. It is figured as shown below: Current Assets Current Ratio = -----------------------Current Liabilities Table Year 2008 Formula C. Assets/ C. Assets/ C. and Working Capital.

But whether or not a specific ratio is satisfactory depends on the nature of the business and the characteristics of its current assets and liabilities. One of the most universally known ratios. should the need arise.045 1. but that relationship is usually playing it too close for comfort.035 1.9(5. In retail and manufacturing 81. which reflect the Working Capital situation.Bar Chart Current Ratio 2009 Current Ratio 2008 1. which would indicate that there are sufficient assets available to pay liabilities.05 Interpretation The main question this ratio addresses is: "Does your business have enough current assets to meet the payment schedule of its current debts with a margin of safety for possible losses in current assets. indicates the ability of a company to pay its short-term creditors from the realisation of its current assets and without having to resort to selling its fixed assets to do so. The minimum acceptable current ratio is obviously 1:1. For those industries such as transport where the majority of assets are tangible fixed assets.025 1.04 1. such as inventory shrinkage or collectable accounts?" A generally acceptable current ratio is 2 to 1. Ideally the figure should always be greater than 1.6 would be acceptable. then a figure of 0.03 1. The higher the figure the better.67<2)7+(381-$% 12 .

6. Increasing your current assets from new equity contributions.2 to 1.1 to 1.we would expect figures between 1. y y y Converting non-current assets into current assets.6.9(5. you may be able to raise it by: y y Paying some debts. It helps answer the question: "If all sales revenues should disappear. Putting profits back into the business.1 to 1. Quick Ratio The Quick Ratio is sometimes called the "acid-test" ratio and is one of the best measures of liquidity. ‡ To check liquidity ± ability to pay short-term debts ‡ The norm is 2 : 1 ‡ Compare with previous year If you decide your business's current ratio is too low.5 and motor vehicles 1. could my business meet its current obligations with the readily convertible `quick' funds on hand?" It is figured as shown below: Current Assets ± Inventory Quick Ratio = -----------------------------------Current Liabilities 81. in wholesale and construction 1. Increasing your current assets from loans or other borrowings with a maturity of more than one year.67<2)7+(381-$% 13 .

9(5. 405881266/388421058 = Liabilities 1. and the pattern of accounts receivable collection lags behind the schedule for paying current liabilities.045 1.Inventory/ C.04 1.04495 Bar Chart Quick Ratio 2009 Quick Ratio 2008 1.67<2)7+(381-$% 14 .035 1. Assets . with value that is fairly certain.03 1. Assets . it concentrates on the really liquid assets. By excluding inventories.0322 2009 C. 355433792/344348022 = Liabilities 1.Inventory/ C.05 Interpretation The Quick Ratio is a much more exacting measure than the Current Ratio.Table Year 2008 Formula Ratio C. It helps answer the question: "If all sales revenues should disappear. could my business meet its current obligations with the readily convertible `quick' funds on hand?" An acid-test of 1:1 is considered satisfactory unless the majority of your "quick assets" are in accounts receivable.025 1. 81.

‡ To check investment in stock ‡ To check liquidity ± ability to pay short-term debts Working Capital Working Capital is more a measure of cash flow than a ratio.045 1.67<2)7+(381-$% 15 .0322 2009 C.C.05 81.03 1.Total Current Liabilities Table Year 2008 Formula C. Assets . It is calculated as shown below: Working Capital = Total Current Assets . Liabilities 405881266/388421058 = 1.C. Assets . The result of this calculation must be a positive number.04495 Bar Chart Working Capital 2009 Working Capital 2008 1.025 1.035 1.04 1. Liabilities Ratio 355433792/344348022 = 1.9(5.

It is calculated as Profit Before Tax Net Working Capital Ratio = -------------------------. This measure deducts all expenses from revenue including interest expenses and operating expenses. Loans are often tied to minimum working capital requirements.9(5.Interpretation Bankers look at Net Working Capital over time to determine a company's ability to weather financial crises.43% 2009 PBT/ Gross Income* 100 10571622/18723449*100 = 56.67<2)7+(381-$% 16 .46% 81. especially if you are relying to any significant extent on creditor money to finance assets. A general observation about these three Liquidity Ratios is that the higher they are the better. but it leaves out the payment of tax. Also referred to as "earnings before tax ". Profit before tax Ratio A profitability measure that looks at a company's profits before the company has to pay corporate income tax.* 100 Gross Income Table Year 2008 Formula PBT/ Gross Income* 100 Ratio 6056922/13331501*100 = 45.

00% 30. PBT exists because tax expense is constantly changing and taking it out helps to give an investor a good idea of changes in a company's profits or earnings from year to year.9(5.00% 20.67<2)7+(381-$% 17 . including operating.00% 60. continuing operations and non-continuing operations.Bar Chart Profit Before Tax Ratio 2009 Profit Before Tax Ratio 2008 0.00% Interpretation This measure combines all of the company's profits before tax.00% 10. Return on Assets Ratio The Return on Assets Ratio is calculated as follows: Net Income Return on Assets (ROA) = ---------------------------------.00% 50.00% 40.* 100 Average Total Assets 81. non-operating.

Table Year 2008 Ratio Formula Net Income/Avg. Total Debt to Assets Ratio Total liabilities divided by total assets.8216% 2009 Net Income/Avg.00% 0.50% 1.00% 1.00% Interpretation This measures how efficiently profits are being generated from the assets employed in the business when compared with the ratios of firms in a similar business. most of the company's assets are financed through equity. If the ratio is 81. If the ratio is less than one.50% 2.67<2)7+(381-$% 18 .0431% 7149310/392462386 = 1. The debt/asset ratio shows the proportion of a company's assets which are financed through debt.9(5. Total Assets* 100 Bar Chart Return on Assets Ratio 2009 Return on Assets Ratio 2008 0. A low ratio in comparison with industry averages indicates an inefficient use of business assets. Total Assets* 100 Calculation 4093861/392462386 = 1.

greater than one.0657% 2009 Total Debt/ Total Assets 29919794/418340852 = 7. Debt includes both short-term and long-term debts.67<2)7+(381-$% 19 ." and could be in danger if creditors start to demand repayment of debt. Companies with high debt/asset ratios are said to be "highly leveraged.50% Interpretation It indicates the proportion of the assets that are financed with debt. It is calculated as Total Debt Total Debt to Assets Ratio = -----------------Total Assets Table Year 2008 Ratio Formula Total Debt/ Total Assets Calculation 22235899/366583921= 6.00% 6.00% 7.50% 7.1520% Bar Chart Debt to Assets Ratio 2009 Debt to Assets Ratio 2008 5. most of the company's assets are financed through debt.9(5. Remember from the study of the accounting 81.50% 6.

67<2)7+(381-$% 20 . Asset= liabilities + equity.9(5.1807% Bar Chart Advances to Deposits 2009 Advances to Deposits 2008 0 1 2 3 4 5 81.6095% 2009 Advances/ Deposits 237382522/328872559 = 72. Advances to Deposits Ratio It is calculated as Advances Advances to Deposits Ratio = ----------------------------------. This is the familiar accounting identity.that total assets are equal to the sum of the total debt and total equity.* 100 Deposits & other accounts Table Year 2008 Ratio Formula Advances/ Deposits Calculation 213020108/297474543= 71.

Earning Per Share It is calcualted as follows: Profit After Tax Earnings Per Share = ---------------------------------------Ordinary Shares Outstanding Table Year 2008 Ratio Formula PAT/ Ordinary Shares Calculation 4.76 2009 PAT/ Ordinary Shares 7.9(<2)7+(381-$% 21 .149.758 = 5.06 Bar Chart EPS 2009 EPS 2008 0 2 4 6 8 10 12 81.861 / 711.758 = 10.310 / 711.

6% profit 2.3% 6.9(5.7% 56.5% 0.0% 4.4% 58.0% 100.6% 0.0% 78.1% 7.7% 22.7% 3.8% 4.8% 1.0% on revaluation 0.0% 100.3% 100.6% 9.4% 1.9% 1.67<2)7+(381-$% 22 .4% 81.9% 1.1% 3.3% 22.0% to Financial 4.7% 1.Vertical Analysis of Balance Sheet ASSETS 2008 2009 6.6% Cash and balance with 7.0% 5.8% 3.6% 2.0% 81.0% treausry and other banks Lending institutions Investment-net Advances-net Operating Fixed assets Other assets Total assets LIABILITIES & EQUITY Customer deposits Inter bank borrowing Bills payable Other liabilities Share capital Reserves Un-appropriated (Loss) Surplus (asset Total Liabilities 100.

2% 317.4% 220.2% 503.9% 564.9% 293.6% 124.4% 221.9% 169.% 22.0% Cash and balance with 209.9% to Financial 97.8% 235.3% 696.6% 173.2% 1467.7% 741.4% 81.7% 436.6% 261.2% 357.2% 487.67<2)7+(381-$% 23 .5% 116.0% profit 253.Horizontal Analysis of Balance sheet ASSETS 2008 2009 225.0% treausry and other banks Lending institutions Investment-net Advances-net Operating Fixed assets Other assets Total assets LIABILITIES & EUITY Customer deposits Inter bank borrowing Bills payable Other liabilities Share capital Reserves Un-appropriated (Loss) Surplus (asset on revaluation 191.4% 15.5% 516.9(5.9% 161.2% 146.7% 319.3% 260.

Whereas the new branches are allocated in the different regions as below 81.9(5.67<2)7+(381-$% 24 .Number of Branches in Pakistan Allied Bank is operating in all over the Pakistan.

efforts to enhance customer¶s satisfaction continued during the year through strengthening delivery capabilities by leveraging technology platform and the Bank¶s extensive outreach and developing innovative products and solutions.02 for 2009 compared to Rs.536 million during 2009 as compared to Rs 6. Profit After Tax also rose to Rs. the Bank continued to align its risk management framework to effectively respond to changing dynamics. GDP Growth in % Consequently.121 million in 2008.9(5.21% and 21. 5. 10. 81.122 million in 2009 as against Rs. the ROA and ROE of the Bank increased to 1.157 million in 2008.5% as compared with 1.81% and 30. In line with this strategy.Performance Highlights Under the current circumstances. 7.1%. 10. Allied Bank¶s Profit Before Tax increased to Rs. showing an increase of 71. a YoY increase of 72. Meanwhile.85 in previous year.3%. Your Bank effectively pursued its strategy of consolidation and remained focused on the improvement in quality of assets and achievement of a more favorable deposit mix.2% in previous year.67<2)7+(381-$% 25 . 4. The EPS of the Bank stands at Rs.

67<2)7+(381-$% 26 . The equity of the Bank increased by 34% to Rs. Return on Asset & Equity Consequently. 81. 2009.90%. 29.96 times as at December 31.1%. 2008.The balance sheet size of Your Bank increased to Rs.418.374 million as at December 31. 2009. 2009 was worked out to at 13. the financial leverage reduced to 13.9(5. improving from previous year¶s 10. The Bank¶s CAR at December 31.40 as on December 31.47 %.960 million as at December 31. 2009 compared to 16. a YoY rise of 14.

2009 compared to Rs. a YoY rise of 11.6% to Rs. 5.This shows Bank¶s focus on balance sheet strengthening while also ensuring regulatory compliance.475 as at December 31.298 million in the previous year.67<2)7+(381-$% 27 .74%. Billion Net Mark-up/Interest Income of the Bank increased by 40. 328. 18. 2008.700 million as compared to Rs. Deposits grew by 10.640 million at December 31.875 million as at December 31. 2008. 81. Non-Mark up income rose to Rs. 2009 compared to Rs.249.9(5. 297.7%.6% to Rs.958 million showing a YoY increase of 21. Gross advances increased to Rs.887 million at December 31. 13. 223. Profit and Loss Composition in Rs.

81.04 times in 2008.609 million during 2009.9% to Rs.67<2)7+(381-$% 28 . 9.9(5.57 times during 2009 from 2.The Bank¶s operating expenses increased by 13. The Gross Income to Expense ratio has improved to 2.

Running Finance. Hajj Services. The bank¶s main source of revenue earning is also the corporate sector customers.9(5. These services include Home Remittances. but also to keep pace with the changing needs of the customers and modern day¶s banking trends. Services are the main tool through which the bank acquires new customers and retain them. Import Export Business/Trade Finance. Remittances. Variety in Products Allied bank has skillfully crafted their products to use them as their core competencies and also as their tools for competitive strategy.67<2)7+(381-$% 29 . Allied Bank uses KYC (Know your customer) forms to have complete acquaintance with their new customers. Services as Competitive tools Same is the case with the services offered by Allied Bank. Target Market Allied Bank¶s main focus is not on the retail banking but on the corporate banking rather. In the retail banking they target salaried individuals. The products include Agricultural Finance. 81. and Demand Finance. retired individuals and anyone who has the potential of providing legal deposits to the bank. housewives. These products serve multiple purposes to bank. Corporate customers being the main target of the bank get handsome packages of loan and other financial services. Allied bank¶s competitive strategies are focused on making their existing customers loyal because they believe that it is their existing customers who attract new customers.Competitive Strategy Allied Bank strongly believes that the customers can be attained and retained only by providing them the services they want. These services are not merely meant to earn profit. Utility Bills.

call centers and service quality departments. Along with these core services provided by the bank.67<2)7+(381-$% 30 . comprising the debit card. However.9(5. we are confident that our strengths. Furthermore. a superior technology platform and a big customer base. credit cards. professionals from across the industry have been recruited into areas of product development. together with our largest network of online branches. to achieve this objective. These products and services are mainly directed towards customer satisfaction and ABL uses it for the customer satisfaction as their competitive strategy. credit policy. The consumer portfolio. Products & Services Consumer In line with the Bank¶s aim to provide a host of products and services to its customers. Some of the many benefits availed by the customers are mentioned as follow in bank¶s own style. sales. consumer analytics. will take the Bank¶s profitability to new heights Visa Credit Cards Visa Debit Card 81. personal loans and mortgages will be established phase by phase. auto loans.Lockers and Commodity Operations. research. online banking and Internet banking serve as supplementary services. substantial ground work has been done to establish a strong consumer banking business.

000 merchants across Pakistan and 27 million merchant outlets worldwide! And what more. Features Buy Now. convenience and security. Pay Later With your Allied Visa Gold Credit Card. convenience and most important-Affordability! With your Allied Visa Credit Card you can enjoy a variety of state-of-the-art features and unmatched value by spending at over 49. So now you can buy all the things you want . you can also use your credit card at over 1 million ATMs internationally! Allied Visa Gold Credit Card With your Allied Visa Gold Credit Card every Pakistani can now enjoy the benefits of a Gold Card internationally with unmatched savings greater flexibility. your Allied Visa Gold Credit Card gives you the option to either pay the entire amount according to your statement or a minimum of 5% of your total outstanding balance. 81.67<2)7+(381-$% 31 .whenever you want .at your own convenience.Welcome to the world of privileges. you are entitled up to 75% of your available credit limit in cash. your free credit period allows you to pay for your purchases up to 50 days after the date of purchase. In order to cater to your growing financial needs we are proud to introduce Allied Visa Credit Card with The Lowest Service Charge ever! So now you can save money where it counts and spend lavishly at your favorite places with greater flexibility. Just go to your nearest ATM with the VISA or PLUS sign and avail the facility of withdrawing cash 24 hours a day.9(5. Flexible Repayment When paying your credit card bill. Cash Advance Facility As an Allied Visa Gold Credit Card member. benefits and savings with your Allied Visa Credit Card.

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Types of Concierge Services that can be availed internationally are: Travel Assistance Car Rental & Limousine Service Sports & Entertainment Assistance Pre-Trip Assistance Business Services Assistance Flower & Gift Assistance Concierge Online This facility provides an alternative to the conventional telephony Concierge Service. With a simple click of the mouse, you can easily request for trip planning assistance, hotel reservations, flight reservations, car rentals, restaurant



telephone translation services.reservations and performance ticket bookings . Staffed by highly trained professionals who provide a wide range of travel and entertainment Concierge Services. I will not let the card account go over the assigned credit limit or use my card account if it is already over the 81. Terms and Conditions Credit Card Account I authorize Allied Bank to open an Allied Visa Credit Card Account (card account) in my name. lower than any other existing credit card today. and is easily accessible by Cardholders via a comprehensive network of international toll-free numbers. Allied Bank will charge to this account any amount arising under transactions which I make on the Card and any other amounts. Allied Bank may also change this credit limit without notice and without assigning any reason.It carries the lowest service charge in the market. the VPCC is operational 24 hours a day.9(5. throughout the Asia-Pacific region.67<2)7+(381-$% 37 . which I have to pay under these Terms and Conditions. Visa Platinum Customer Center (VPCC) The Visa Platinum Customer Center (VPCC) is a one-stop shop to handle all your needs. Credit Limit Allied Bank at its sole discretion shall decide the credit limit that will be ascribed to me in connection with the Card. etc.all from the comfort of your home. The Lowest Service Charge Your Allied Visa Platinum Credit Card helps you save money where it counts. emergency lost/stolen card services.. So use your Allied Visa Platinum Credit Card at your favorite places and enjoy savings like never before.

levies and other expenses (collectively ³charges´) will be charged by Allied Bank for the issuance and usage of the Card. fees. I agree to make such payment to Allied Bank within the time period specified by Allied Bank in such manner as Allied Bank may specify. I agree to pay and reimburse Allied Bank all or any of such levies immediately upon demand. Charges I acknowledge and agree that charges.67<2)7+(381-$% 38 . Cash Advance Allied Bank may permit me to use the Card to obtain cash advance up to the limit decided by Allied Bank. Foreign Transactions If I use my Card for a transaction in a currency that is not Pakistani Rupees.9(5. Such levies will change from time to time at the discretion of the Bank and it is my responsibility to obtain the prevailing rates of such levies from the Bank. at the counters of the Bank. duties. other participating bank 81. Statement of Account Allied Bank will send me a statement of account every calendar month on which there will be a date stipulated by which I will be required to make the payment that is also stipulated in such statement of account.credit limit. Allied Bank will only accept that I have paid any money I owe to Allied Bank when Allied Bank receives my payment at its processing center. I agree that Allied Bank will convert all such amounts into Pakistani Rupees for the purpose of reimbursement from me at the rate of exchange applied by Allied Bank for such purpose in accordance with the applicable rules of business practice of Allied Bank on the date Allied Bank debits my account with such charge. My card account will not be used for illegal transactions.

theft or misplacement to Allied Bank. I hereby indemnify and release Allied Bank from any and all liability arising as a consequence of Allied Bank honoring or allowing any actions or transactions where the person giving such instruction provides the PIN or TIN assigned to me. 81. Security I will sign the Card as soon as I get it and shall not permit any person other than myself to use the Card. PIN/TIN Allied Bank will issue me a Personal Identification Number (PIN) and a Telephone Identification Number (TIN) for the usage of the Card and for Allied Phone Banking. financial institutions or ATMs that accept the Card. No profit or return of any type will be paid. Lost Card If my Card is lost. I shall immediately inform the Bank. as the case may be.counters. Credit Balance I will not be entitled to withdrawals of any credit balance in respect of the card account but any such credit balance will be applied to offset my outstanding during subsequent billing periods. stolen or misplaced.9(5. Allied Bank has no obligation for establishing/verifying the identity/authority of any person or determining the validity of any transaction as long as where the person giving such instructions is purportedly me and provides Allied Bank with the PIN or TIN. TIN or other security information under any circumstances whatsoever. any credit balances maintained in the card account at any time. or accrued upon.67<2)7+(381-$% 39 . and Allied Bank shall not be liable for any acts done in pursuance of such transactions or telephonic instructions. I agree that I will be solely liable for all transactions made on my Card until such time as I report the loss. PIN.

Online Features By Allied bank Online you can.No Liability Allied Bank will not be responsible for any loss to me if a merchant refuses or declines to accept the Card for any reason or if Allied Bank declines or fails to give the merchant the requisite authorization. Online Facility Now the bank gives you the absolute convenience of instant access to a host of banking facilities and personalized services 24 hours a day.67<2)7+(381-$% 40 . my usage of the Card. 7 days a week. a breach by me of these Terms and Conditions or due to negligence on my part. I agree to indemnify and hold harmless Allied Bank from all claims. loss or damage suffered or sustained as a consequence of Allied Bank issuing a Card to me. Simplify the way you bank and experience a higher level of convenience. 365 days a year. 1 2 Check your account balances Transfer funds between your own accounts and to a third party account 3 4 5 6 7 8 9 You can use your card for loan account payments Check transaction history of your accounts Get your account statement through fax Receive information on various Allied bank products and services Find out status of your card or loan application Request balance or reference certificate Get currency exchange rates 10 Issue stop payment instructions 11 Report loss of your cheque book 81.9(5.

our special discounted charges also offer you substantial savings.Convenience Why visit the bank when you can better use your precious time to meet other commitments? With ONLINE.Give yourself the advantage of breakthrough innovation and cutting edge and get time on your side.9(5. By offering all of the above ABL makes its way through the tough competition of the day.Dial now to discover just how Allied bank can make you¶re banking experience even more enjoyable and rewarding. Your call costs you nothing because it is toll free.67<2)7+(381-$% 41 . This helps the bank to keep pace with growing needs of its customers and anticipate their future needs and manage them accordingly in time thus to make sure that the quality is not compromised and the customers get what they want. This just goes to show that we at Allied bank always put your interests first. 81. Toll Free Number Connect to Allied bank ONLINE by dialing from anywhere within Pakistan.

1 (M) in previous month.Business Process Analysis Products of Allied bank Allied bank offers a wide range of products geared towards the customers.67<2)7+(381-$% 42 . 0. The following products are available for customers: y y y y y y y y Rupees Deposit Accounts Foreign Currency Accounts Allied Cash+ Card Online Banking Internet Banking Credit Card Advances/Financing Service ACCOUNTS Rupees Deposits Account The following accounts are the parts of rupee deposits accounts: y y y y Current Account Saving Account Allied Term Deposit Account Allied Monthly Income Scheme Current Account Allied Bank offers Current Account facility for individuals as well as for institutions and commercial customers.9(5. There are free services for the depositors who maintain minimum balance of Rs. 81.

Benefits y y y Free Online Transactions Free issuance of Payment Orders Free issuance of Demand Drafts Saving Account Allied Bank offers PLS Savings Account facility to its customers with the following attractive features.50% 8.9(5.00% per annum No service charges on active accounts Complementary ATM cards For depositors maintaining a minimum balance of Rs.5(M) to less than Rs 1 (M) Rs 1 (M) to less than Rs 5 (M) Rs 5(M) & above 6. Benefits y y y y Free Online Transactions Free issuance of Payment Orders Free issuance of Demand Drafts Free Issuance of Deposit at Call Receipts Allied term Deposit Account Allied Term Deposit Account is a profit bearing checking account with the payment of profit on a fixed term basis.67<2)7+(381-$% 43 . 0. The estimated rate of profit is given below. Rs 0.5 (M) in the previous month.50% 7. y y y Attractive return up to 5.00% 81.

It provides an opportunity for a regular monthly income.20% per annum Eligibility All individuals & institutions other than Financial Institutions Period Special Benefits The Scheme Provides The Following Special Benefits: y y Complementary ATM card for depositor and spouse Profit to be credited in the depositor¶s PLS saving A/C and can be withdrawn through ATM free of charge y y Complementary credit card with approved credit limit Free transfer of monthly profit to any branch of ABL all over the Pakistan 3 years 81. Schools. Hospitals.67<2)7+(381-$% 44 .000/-) Profit Projected profit rates Payable on monthly basis Rs 850 per month on a deposit of Rs 100. Companies.000/.Salient Features y The applicable profit rate would be based on slab of amounts maintained on average term basis y There is no restriction for maintenance of any minimum balance in the account y Individuals. Charitable Organization etc. Minimum Amount Rs 100. The period of deposit under this scheme is 3 years.9(5. are free to open their account in this scheme Allied Monthly Income Scheme Allied Monthly Income Scheme is a unique product with attractive returns.000 (with increments of Rs 10.@ 10.

Through Allied Online. Other services available to accountholders are Balance Enquiry and Account Statement at remote branches. No matter where you are in the country and in which branch your account is maintained. Corporate customers requiring funds collection or disbursement facility can use it for cash management services. Allied Online provides a secure.5 (MILLION) & ABOVE y y y y Free online transaction Free Issuance of Pay Orders Free Issuance of Demand Drafts Free Issuance of Deposit at Call Receipts Allied Cash+ CARD Allied Bank ATM Card also referred to as "Allied Cash+". Similarly account-to-account Funds Transfer facility is also available for instant remittance. can also be used as a debit card at merchant locations/service outlets having ORIX POS Terminals and displaying the ORIX logo. Online Banking Allied Online is a unique service offering by Allied Bank Limited.when 81. efficient and convenient facility for making payments to beneficiary accounts from any of our branches countrywide.y Loan facility against deposit Additional benefits for Depositors of Rs 0. you can have your cheque enchased at any of our over 735 branches located in 250 cities. your account is available to you from any of our branch countrywide.9(5.67<2)7+(381-$% 45 . Internet Banking Banking at consumer fingertips! Allied Direct Internet Banking offers the customers convenience to manage and control his banking and finances .

consumers should be a registered Allied Bank Account holder with a valid ATM Card. where he wants! It's Simple. So. To use Allied Direct Internet Banking. With the Allied Bank Master Card the consumers will be assured of a service meeting the highest international standards maintained by Master Card. If someone does not have an account. Credit Cards The customer can now become the holder of a true Credit Card here in Pakistan. Convenient.67<2)7+(381-$% 46 . Being a successful individual. The new Allied Bank Master Card Allied Bank is of the view that the time has come to bring about a radical change in the Pakistani credit card industry. y Secure and Faster Secured & encrypted with latest tools and technologies. Allied Bank under license from Master Card International.S. so the customers can have most out of this service. Our friendly branch staff will help him open his account quickly. just by clicking one can enjoy this facility. 7 days a week.A issues it's Master Card to anyone meeting the eligibility criteria. customer 81.he wants. Allied Direct is the choice for secure and fast Internet Banking. Secure and Faster. Features of Allied Direct y Simple and Convenient Easier navigation and help provided at every step.9(5. he may visit any of the nearest branches and open his account and obtain an ATM Card. They can transfer funds or even pay bills even if it's a holiday. y 24x7 Access The customers now have access to your account 24 hours a day. With Allied Direct convenience is just a click away. U.

and funds transfer work so fast that it never happened before. Business Account It¶s the easiest current account.000+ establishments in Pakistan and over 17 million retailers across the world. status.9(5.67<2)7+(381-$% 47 . That¶s why the Allied BankMasterCard is now available for customers ± with a set of unique features.at no extra cost. Luxury. Pay Order & Demand Draft In Pakistan where ever the customer is. Business Account presents you the safe way to transact amount because of which the businessman have no problem to take cash and travelers cheques with him. the clients can easily deposit or withdraw money from any of the branch of ABL. prestige and convenience await him with the Allied Bank-MasterCard . he deserves a reliable credit line. Clearing Procedure Because of online real time technology cheques process. business account holder can easily get the pay order and demand draft from any of the Allied Bank branch. the Allied Bank-Master Card is the ticket to financial independence.deserves a life unrestricted by cash limitations. Easy to deposit & Withdraw Because of online real time technology all over Pakistan. 81. a simple application procedure and the fastest processing time! Accepted at 16. deserves the best. which gives the facility to businessman to have transaction there where his business takes him.

medium and long term. Foreign Currency Account Allied bank deals in following foreign currencies. farm and non-farm credits. factory including social forestry and fisheries (inland and marine excluding deep sea fishing). The information may be about accounts balance and account statements. Trade Finance Allied Bank provides highly efficient trade finance services for import/export business to his clients through large number of authorized branches where 81. y y y y US Dollars Great Britain Pound Euro Japanese Yen Advances/Credit Seasonable Finance Seasonal Finance facility is allowed against pledge of produced Crops harvested in that particular crop season. Agricultural Finance Bank under Agricultural Financing Scheme envisaged by the State Bank Of Pakistan extends short. Non-farm credits are allowed for livestock (goats.67<2)7+(381-$% 48 . he can get any information about his account.9(5. The delivery of pledged stocks/goods is made against appropriate cash payment. sheep and cattle). The farm credits are extended for production (inputs) and development purposes.Account Information Wherever the customer is in Pakistan. poultry.

commercial vehicles and equipments. preserve working capital. The running finance is suitable for meeting day-to-day financial needs of the business Demand Finance It is disbursed in lump sum or in accordance with the agreed disbursement schedule and it is repayable as per the agreed installments. Facilities include leasing for machinery. Corporate Finance Allied Bank Limited commenced lease operations upon amalgamation with Ibrahim Leasing Limited. The running finance account can be operated on daily basis. The mark-up is recovered on the products of daily outstanding balance. biannual or annual. Lease applications are entertained at all Bank branches in Pakistan. Running Finance It is a short-term loan allowed by the bank for a period of one year. Allied Bank offers the following services to its customers: Remittances y Hajj Services 81. replacement and expansion schemes to corporate and commercial clients in all industrial enterprises.trained and motivated staff is available to handle the business on behalf of customer. Leasing is a popular mode of financing due to its distinctive features like tax shield. quarterly. easy documentation and less processing time. The Bank provides lease facilities for balancing. modernization. which could be monthly. Services Anyone can rely on Allied banks friendly staff that is eager to assist their customers as best as possible.9(5.67<2)7+(381-$% 49 .

Remittances Allied Bank can transfer funds to the remote part of the country for payment/credit to the customer himself or a third party. immediately after the Government of Pakistan announces the Hajj policy 81. through Telegram/Telex/Tele fax for payment/credit on the same/next day. Telegraphic transfers can also be made abroad in Foreign Currency HAJJ Services The Bank serves the intending pilgrims by helping them in performing this religious obligation. Hajj applications are available with all branches during Hajj season. gas and telephones.67<2)7+(381-$% 50 . The bank provides the forms and other related services. the branches collect Utility Bills during banking hours and also in the evening banking on all working days. For convenience of the customers. the terms and conditions for accepting the Hajj forms from intending pilgrims are in accordance with the Hajj Policy announced by the government.y y y y y y Utility Bills Lockers Remittances 1-Link ATM Business Account Foreign Currency Account Utility Bills All branches of the Bank collect utility bills of electricity. each year. Bills can be paid through Cash or Cheques. However. Utility Bill payment facility ± can also be availed through any of the ATMs without having to wait in long queues outside the branch. Consumers may drop bills with crossed Cheques into a drop box available at the branches under "Cheque Drop-in" system.9(5.

Lockers Allied Bank Lockers are available in three different sizes Small. 81.67<2)7+(381-$% 51 . Link Network In continuation of ALL TIME BANKING services. ABL has enhanced ATM services by joining the "1-Link Switch" which has following member Banks: y y y y y y y y y y y y ABN Amro Bank Allied Bank Bank Alfalah Habib Bank Limited Askari Bank Bank Al Habib National Bank PICIC Commercial Bank Union Bank United Bank Soneri Bank Meezan Bank The cardholders of our bank will thus be able to access member banks ATMs for balance inquiry and cash withdrawal simultaneously. Locker holders need not have an account in the Bank.9(5. with the country wide network of 735 branches. Medium and Large on a yearly fee. The cardholder's member banks will access our bank ATMs.

How we can resolve the problems or handle the stressed customers? D.New Skills Acquired My duties at the bank during my internship were of the diversified nature.50 81.100 Profit and loss account or PLS account cheque book has 25 leaves and it cost RS. They gave me some assignments as well to give me the true exposure of practical work environment. I was rotated in the different departments of the bank. How we can manage the work within time? Cheque Book issuing Process If someone opens a new account and become the client of the Allied bank of certain branch then he gets the requisition slip on which cheque book is issued Normally people use two types of accounts 1 2 3 Current Account Profit and loss account or PLS Account Term Deposit Account y y Current account cheque book has 50 leaves and it cost RS. operation manager Miss Shama Gulzar assigned the responsibility to observe that. What¶s going here? B.9(5. How to deal with the customers? C. So my duties can be categorized department wise as under: On my first day.125 y Term deposit account cheque book has also 25 leaves and it also cost RS.67<2)7+(381-$% 52 . I was also assigned with some responsibilities of the minor level. A.

Clearing system is helpful for both the customers and bank in saving money. Procedures The cheques and drafts come to branch from different banks.9(5. which he receives by the clerk on that day and sends these cheques to the checking officer. his account number. The clerk of forwarding branch prepares the schedule and vouchers of all the clearing cheques. in which cheques and other negotiable instruments are brought by each local bank representative and the claims of each bank on other is offset and a settlement is made by the payment of difference. Checking officer passes these cheques and vouchers by 81.67<2)7+(381-$% 53 . if the first cheque book has no more leaves. NIFT has a clearing house. After this process the balance with total drafts and total amount are given to the representative. ABL works under the rules and regulations prescribed byf State Bank of Pakistan (SBP) and have an account with SBP. through whom branches forward/receive-clearing cheques along with a schedule conducts clearing.In every cheque book there is also a requisition slip available for the purpose of reissue of a cheque book. the stamp of Allied bank and the signatures of the authorized person on every page of cheque book and also on the requisition slip. time and labor. There is written the title of account holder. The clearinghouse of SBP (NIFT). They enter the particulars of the cheques on a register. Clearing & Collection There are two types of clearing/collection cheques 1 2 Inward clearing/collection Outward clearing/collection OBCs Clearing Cheques This department receives the cheques and other negotiable instruments drawn on local branches of other banks.

The settlement of book entries e. The head office will similarly send advice to the branches of the returns. Main branch of ABL handles the transfer and delivery of cheques. PAK Account All the inter-bank adjustments will be affected through head office account called Pak account. The NIFT will send a consolidated debit/credit advice to the branches in respect of clearing cheques delivered to or received from the branches. if any. In this way mutual cross debiting and crediting in the books of SBP settle obligation of banks. Clerk posts the contra entries of these vouchers in the clearing register. which are drawn on their banks. the branch delivering the cheques will send a consolidated 81.g. representatives of all local banks and foreign banks exchange their cheques.67<2)7+(381-$% 54 . The clearinghouse debits/credits the payee/receipt branch with the total amount of the cheques paid on their behalf. It will be essential for the branch to advise pak account of each transaction so that they may also pass the necessary entries in their books. if ABL is to give Rs. SBP will debit this amount from ABL account and credit of UBL account. 2 Million to UBL and UBL has to give Rs.9(5. The amount of the advice will agree with the total amount appearing in the schedule of cheque delivered/received. Copies of all advices will be sent to the head office.his initials. endorsement stamp and branch special crossing stamp. The same clearing cheque procedure will be adopted in the transfer deliveries except in case when the facility of SBP is not availed. In case of cheques drawn on one branch and collected by another branch for the credit of its constituents. Representatives¶ banks collect these cheques. Inter Branch Collection & Clearing Branch receives the cheques and other negotiable instrument drawn on other branches of the same bank.1 million to ABL then ABL will draw a cheque of 1 Million in favor of UBL..M. Next day at 8:30 A.

The clearing department of the receiving bank follows a prescribed procedure and credits the amount to sending bank through a central account maintained by each bank with SBP. If any cheque is returned unpaid.67<2)7+(381-$% 55 . ABL sends the cheque to its own branch if available for collection from the payer¶s banks otherwise the OBC is directly sent to other bank. Collection cheques OR OBCs The collection cheques/OBCs are the cheques. Maintaining Register for OBCs We have a register in which we have the serial no for OBCs with other details like amount. date. a credit advice will be sent to the branch returning the cheque.9(5. The customer presents the cheque to his branch. which we have cleared for our customers when some of our customers receive the cheque that is of some other city. Every OBC is entered in that register on daily basis. sending and receiving branches¶ codes. 81.debit advice. These types of cheques are known as collection cheques or the other name we gave them is OBC Procedure of Collection On the cheque there is written that the person To Whom It May Concern can cash it from the certain branch of the bank in favor of which it¶s drawn. which sends a document called ³OBC´ to the bank that has to make the payment. we take it back as a return but after that we call the concerned person and we also write name of the person. If OBC is not cleared due to whatever fault.

After all this formality. The bank makes sure that all the information provided by the person is authentic. which has several particulars pertaining to personal information of the person. bank requires introduction of an already existing account holder of the same bank but preferably of the same branch.9(5. The bank also informs its head office about the new accounts and also charges nominal amount at first time.67<2)7+(381-$% 56 . He will also have to provide two samples of his specimen signatures for any withdrawal of amount. the person may come to bank and collect his cheque book. the bank prefers not to open an account but if so. In case of illiterate person. they have to provide an affidavit on a prescribed format provided by the bank. Along with the information given by the person himself. When the letter is received. the bank after a few days sends a letter of thanks to the address of the person disclosed in the AOF. he will provide the bank with his left thumb impression along with two photographs. Bank also requires a copy of the NIC from account opening person. and copy of the introducer¶s NIC. it will require her to provide impressions of her both thumbs.Account Opening I learnt how to open a new account. Matter of ZAKAAT The deductions of Zakaat from the account of Muslims are made on the 1st Ramadan according to the Islamic rate. 81. The bank also requires account no. The person willing to open an account has to complete the account opening forms. In case of a Pardah Observing lady. But the people who do not want the bank to deduct Zakaat and want to disburse it at their own.

The whole this process need is filling of a slip. The person availing this facility submits the cash on the cash counter and then gives the slip to the host person at the department. and enter the proceedings in concerned registers. 81. In the slip the name of remote branch and account number of the remote person must be entered. If the person is not an account holder of the bank then he has to attach his NIC copy with the slip for his identification. I learnt the process of online transfer. I observed the basics of the department. I learnt different procedures regarding this department. I observed the procedure carried down here. and cheque or cash.67<2)7+(381-$% 57 . In this way the money is transferred to an account through PAK account. Online facility provider Department Online banking is a wide spreading concept in banking sector.Online Transfer The department providing online facility to the customers.9(5. I also informed the customers of their account balance. Outward Bill for Collection (OBC). Clearing Department In this department I spent about 3-4 days. I didn¶t have the opportunity to seek the details because the online department is a sensitive area and also electronic based. fill in the deposit slips presented by the customers. which is the central account of the bank and all the inter branch transactions has to go through this process. account status and about other queries available online. I prepared online transfer slips foe the customers. This department mainly performs the basic operation of fund transfer and other functions facilitating the transfer and enquiries. Based on my observation and briefing from the staff I was asked to prepare advices for collection of demand draft amount. who then enters the data in the computer. I liked the most.

9(5. Advances/Credit department is equally important. Foreign Exchange Department This is the department with a very vast scope and a variety of dimensions. Foreign exchange department brings foreign reserves. 81. I was liable for making drafts of outgoing SWIFT messages. Now a day. So that in case the customer cannot pay back money. I had to maintain the record of some Letters of Credit (LCs). The bank lends money against some guarantee or pledges some property for this purpose. I was asked to observe different complaints received by the bank by its customers. suspense account register. I also had to maintain the register maintained to record the receipt of new account opening forms along with the register kept for recording those ATM cards. Mostly import and export business takes place through foreign exchange department. which have been delivered.67<2)7+(381-$% 58 . both of these departments are considered to be the backbone of any bank. the bank can meet overcome its expenditures. I also made the entries of incoming SWIFT messages in the register. I maintained the sundry account register. I put the applications received for the ATM cards in the register. I was asked to enter the particulars of I-form (Import form) and E-form (Export form) in their respective registers. The bank gives money to the borrowers on interest and earns a lot in this way. Advances & Credit Department As an internee I learnt many things some of which I have described above. This department gives the bank a real business. There.Customer Care Department This department serves as the front representative of the bank. Multiple tasks are executed in this department. The remaining few include the processes involved in the foreign exchange and advances department.

9(5.In this department I was given some files to study. Partnership deed and sole proprietorship normally before giving the advances following documents should be collected from the customer.67<2)7+(381-$% 59 . which were about the applications of credit to be approved. like the online department. In case of Firm. Form-29  Form-29  Form-A  Article of Association & Memorandum  Partnership Deed  Search Report  Legal Opinion  Evaluation Report  Financial Statement ( 3 Years)  Stock Report  Detail of Receivables  Detail of payables  List of Buyers  Account Statement  List of Suppliers  In Hand Orders  NTN-(Firm + Director)  Employee¶s Detail 81.  CNIC (Each Director)  E-CIB Report (Each Director)  E-CIB Report (Each Firm)  Visiting Card  Letter Head Pap with same address as per Form A. In this department. The person in charge of their briefed me about the term and conditions on which the bank accepts or rejects an application for the credit. I didn¶t have an opportunity to practically handle the work due to the sensitive nature of the work.

I had to face a great difficulty in understanding bank¶s terminology by the knowledgeable guidance of the staff I was able to overcome the problem to a satisfactory level. 81.67<2)7+(381-$% 60 . which I overcame by the cooperation of the staff. The other major problem was the hectic routine of the bank. Personal Networths  Property Documents o Transfer Letter/ Sale Deed/ Register o Fard (in favor of owner) o Fard (in favor of loan) o Previous Title Document o AKS-SHATRA o Approved map o PT-1 o PT-10 o Detail of Fixed Assets (Machinery) o N-E-C Problems Encountered New Environment Initially I had difficult time in mixing with organization members and felt uncomfortable in that new place with new people. after some time. Practical application of the theories learnt during academic sessions was a great challenge. It made me uneasy at first but with the passage of time I became used it. I became a part of it just like everyone else and felt completely comfortable. The real problem I faced in the bank was the difference between what I had learnt from the books and what was being practiced.9(5. However.

it takes a lot of hard work and devotion. this internship gave me the experience. I definitely have learnt things.67<2)7+(381-$% 61 . I feel honored that I have worked with such experienced professionals.How experience impacts on my Career My internship experience has given me a realistic preview of practical life. and not to forget time. I must say I realize my potentials. Now I feel that I am better prepared to enter the world of professional work. By the end of it.9(5. 81. I must admit that such interaction in this respectable professional community will help me in seeking out good job opportunities in the near future. Each task I performed was a different experience in itself. and I also know how good it feels to having accomplished something and being appreciated for it. and how to be patient while doing so. And I now know that if I want I can make things possible. The overall experience of my internship was very good. I have come to know and been appreciated by a number of professionals who are lending their services to the banking sector for more than a decade. I am now capable of dealing with different sort of customers. which will impact my career and my character. which would no doubt boost my confidence to work in future. So in a nutshell. I have realized that practical life is not so easy after all. I have learnt the sense of responsibility in its literal meaning. Besides this I also gained knowledge about banking which I previously lacked and many more products being offered by the bank.

67<2)7+(381-$% 62 . Variety in Products Allied Bank has many products for almost all type of customers.9(5. then they get knowledge of their opportunities that they have in the particular sector and then they have come to know about their competitors and at the last they think about their strengths. STRENGTHS Large No. So. of Branches Allied bank has maximum number of branches in all over Pakistan. So to reveal the hidden factors I did a SWOT analysis of the Allied bank. Many aspects are same almost in every branch of the Allied bank. It has more than 735 branches connected to each other through an online network and most of the branches are working at the main business points. they have to know about their strength and weaknesses.SWOT Analysis SWOT is the abbreviation of four words these are ³S´ stands for strength ³W´ stand for weaknesses ³O´ stands for opportunities and ³T´ stand for threats. It is not the SWOT analysis of ABL as a whole but only of the branch where I worked. first of all the organizations know their weaknesses. Then they have to find out their opportunities and then they come to know about their threats but according to the latest theory the word SWOT is known as WOTS. According to this theory. The easiest way to know about any organization is the SWOT analysis. Micro factors are the controllable factors but the macro factors are uncontrollable. Strength and weaknesses are the internal factors of the organization and these are also known as the micro factors but the opportunities and threats are the external factors and these are known as the macro factors. Whenever the organizations come into a form. it depends on the customer that which product he likes and in which sector he wants to 81.

TT. Rupee Traveler cheques are the main products available for customers. Customer Care Center Allied bank has customer care center for its customers.67<2)7+(381-$% 63 . It also gives the companies the facilities of collection accounts. This center also provides the facility to the customers on spot and helps them whatever the matter is. Lockers Facility Many banks provide the facility of lockers but not in their all branches but Allied bank is the only bank that provides the lockers facility to their customers at their all branches. Moreover. the person who transfers any amount submits his copy of NIC to the bank. They have toll free numbers on which customers can dial and they have not to pay anything for it. they can be checked any time and their receipts are receipts are given to the customers.invest depending on whether a person is salaried one or a businessman.9(5. It also gives the facility of balance inquiry and cash with drawl from a certain account of any other branch of ABL through cheques. online transfer. ATM and Credit cards. DD. Online Facility Allied bank is providing the facility of online banking. Secure Banking The online banking feature provides less chances of fraud. to prevent illegal acts. This facility allows a customer to send or deposit money through cash or cheques to an account of any other branch of ABL. 81. Because whenever some transactions take place.

the head office provides them with the fax facility of daily rates of foreign currency.67<2)7+(381-$% 64 . Account Opening an Easy Process At Allied bank it¶s very easy to open an account just an introducer and a copy of NIC is required.Foreign Exchange Allied bank provides the facility of foreign exchange to its customer. Paid Leaves For employees the relaxation is that the employees may get the 36 medical leaves and 1 month vacation in one year with their pay in case of some emergency. The customers may also open their accounts in foreign currency. Cameras are installed in front of the cash counters. To get the latest rates. The branch manager can see all the activities while sitting in his office on a display monitor. These cameras are switched on all the time. Secure Environment Cameras are installed in all the branches of the bank to ensure security of its customers and employees. This facility provides the customer with easy remembering of the account number. The customers may get the facility of money exchange on the current rates. If something goes wrong then the manager can buzz the security alarm immediately. Customer just needs to fill up account opening forms and can 81.9(5. The bank provides the facility of letter of credit and other export/import facilities to its customers. Also security guards are available throughout the day. Same Account Number Facility At Allied bank the customers the person who has more than one account can have the facility of the same account number only the suffix is changed.

This is the strength of Allied bank facilitates all of its customers. This dissatisfaction sometimes leads to less motivated employees in banking which in turn can affect its business efficiency. This thing invites the customers to do a business with ABL. some other person will back him up. That person is always well familiar with the responsibilities of that officer. Supportive Environment The staff of the ABL is very much cooperative. As a result of this. This thing enhances its performance very much by facilitating its customers and also by helping colleagues and sharing workload. permanent staff is not given any performance related incentives. Employee¶s Replacement In every branch of Allied bank the back up of every employee is there in case of emergency if some officer is not available at the bank.enjoy the facilities of any type of account the want. WEAKNESSES Incentive Systems Most of the staff in the Allied Bank is not completely satisfied with the inducements.67<2)7+(381-$% 65 .9(5. Moreover. an inefficient manager or employee is earning the same as an efficient employee who is the real asset for the organization 81. Low rate of Interest Allied bank offers loans to its customers on very low rates.

Mostly customers become its customers out of no reason than request from a personal banker. though credit cards awareness in our middle class society has gradually improved but not up to the point where they can compare the features that one Bank is offering and other is not.67<2)7+(381-$% 66 . If it enters this market then this bank can become the biggest and the most efficient bank of Pakistan. consumers do not know of the product being offered so how can they rely on the product. And talking about consumer banking. Truth must be said.Increment in Workforce¶s Pay The other main weakness of the Allied bank is that there are mostly no annual increments to their employees¶ salary. Low Product Credibility Allied Bank has still not got the edge where the consumers become loyal to its products and services. OPPORTUNITIES The Allied Bank is having a great opportunity to emerge as the best bank of the country by giving best possible services to its customers. 81. most customers do not even know the points behind the term ³interest free days´. This thing leads to the dissatisfaction of employees. Allied Bank is still working in the corporate sector and it¶s missing a big market share of consumer banking. Late Promotions The other thing that for the employee¶s point of view is a weakness in Allied bank is that the employees are promoted after a big period against the schedules specified by the bank. The point is.9(5. The banking sector is improving day by day and consumer banking is making great revolutions in the banking sector.

Trade and Industry Conditions Sudden rise and fall in the trade and industry conditions and stock exchange business of the country also adversely affect the growth of banking sector. Unemployment. Government Policies Other threat which ABL: faces is the policies of the government. Political Circumstances Political conditions in Pakistan have been unstable since a very long period. recession and boom are the source to the handicapped progress of banking sector. decreased per capita income. Prime Commercial Bank etc Due to the tough competition the bank is forced to sanction the loans at the reduced rates and other services at minimized cost This reduces the profit margin which is a big hurdle in the way of innovation and extended customer services. revenue authorities and other concerned authorities are also a big threat to the bank. unfavorable balance of trade.9(5. from the Govt. 81. Tax charged on the income of banking companies is much higher than on the income of other companies. inflation and deflation.67<2)7+(381-$% 67 . Continuous changes of regimes in the political affairs are great threat towards the healthy growth of the whole industry. Muslim Commercial Bank. Faysal Bank. The strict regulations issued by the central bank. policies and from the current economic conditions of the country: The main competitors in the banking sector are the Bank-Alfalah.THREATS Competitors Allied Bank has the threats from their competitors in the banking sector.

There is still lack of highly qualified staff in the bank. Bank is not concentrating on improving its overall process. Training needs analysis to manually. In back offices the employees are 7. innovation and delivering technology many jobs are done value to its customers. 3. throughout the nation. And the employees are given promotions on reference basis. training gaps. So ABL should reconsider their policies so that the bank may remain in the race.Policies of ABL Another threat to the bank¶s progress is its own policy. ABL credit group do not sanction 6. 5. ABL was the first Muslim bank to be 2. extending quality services. ABL does the time to time monitoring the loan to the lawyers. In spite of the presence of performance.9(5. politicians and over its different wings and groups to the female having no blood relative. Fewer incentives in back office as 5. 6. ABL is not enhancing the new conducted on annual bases to identify obligors. The bank is passionate about high 3. established in Pakistan. 4. SWOT Analysis in Tabular Form Strength Weaknesses 1. increase efficiency. ABL has the large network of ATM compared to the branches.67<2)7+(381-$% 68 . Lines. The controls of Heads are not effective. 81. Brand name: earned a reputation for 1. ABL did not introduce any Islamic product. be 4. 2. Successfully launching new Product less so it creates more work burden on the existing one. 7. which causes frustration among employees and overall graph of the performance comes down.

8. So. Opportunities Threats 1. if ABL can made it possible the fast delivery of funds from exchange business of the country also adversely affect the growth of banking sector.9(5. 3. As the situation of Frontier Province of Pakistan is not sound and ratio of dacoity cases in branches is high so it is the big threat to the Bank. abroad through online banking.67<2)7+(381-$% 69 . Also the threat of new entrants cover the major market of Pakistan exists there. 81. industry of the country. The biggest threat in the banking to uplift the economy and pursue sector is the continuous downfall of financial sector reforms are expected to the country economy since the last yield positive results in the banking few years. Other treat which ABL faces is the of the Government. The policies of the new government 1. 2. A centralized Special has Asset been Management Division established for expeditious recovery and settlement of non-performing loans. is much than the income of other companies. 2. betterment small 3. 4. They have wide area network in all over the Pakistan. the ABL has an opportunity to attract the customers by giving them more attracted schemes. which still is capturing by ³Hundi´. it can 5. the charged on the income of banking co. tax The ABL is well praised to avail policies promising opportunities. Sudden rise and fall in the trade borrowers are attracted to get the and industry conditions and stock financing and start business. As a result of different steps taken by the government of the regarding economy.

While seeking to strengthen its infrastructure and control environment the management intends to withstand in an increasingly competitive environment through achieving diversification in loan book and leveraging the extensive outreach to expand its retail universe both for credit expansion and low cost deposit mobilization. 2010: The Pakistan Credit Rating Agency PACRA has maintained the long-term rating of AA (Double A) and the short term rating of A1+ (A one plus) of Allied Bank Limited ABL. A1+ (Short Term) Maintained by PACRA June. This capacity is not significantly vulnerable to foreseeable events.67<2)7+(381-$% 70 . A1 + denotes obligations supported by the highest capacity for timely repayment. 81. AA Rating denotes a very low expectation of credit risk.Credit Rating Entity Rating AA (Long Term). The capacity for timely payment of financial commitments.9(5. ABL good performance prospects emanating from its extensive outreach sound capital structure and an improving asset quality.

2009) of Rs .0 0 0 million.67<2)7+(381-$% 71 . 3 . 81.9(5. The TFC Issue is rated AA(Double A Minus) by PACRA.(Double A Minus) assigned to your Bank¶s 1st TFC Issue (issue date: December 06 . 20 06). TFCs Issue II During the year. This rating denotes high credit quality. The rating denotes a very s trong capacity for timely payment of financial commitments. your Bank raised funds though a second TFC Issue (Issue date: August 28.TFCs Issue I JCR-VIS Credit Rating Company has maintained rating of AA.

67<2)7+(381-$% 72 . 81.9(5. y Approach towards employees is still bureaucratic and a lot is to be done in this regard. The bank working beside this branch was attracting more customers due to this factor also. Due to this overall performance of the bank also decreases. I tried to observe the environment profoundly. I found some problems that were creating problems in achieving targets and objectives y The bank is still depending on manual work to a great deal which causes slow performance and increases the chances of mistakes. shortage of training and development facilities.Recommendations and Suggestions During my stay at ABL. It should convert their system to an automated one to better achieve its targets and also to take the advantage over its competitors. y Outlook of the branch I worked for was not good enough. Late promotions. In the new era this feature counts a lot to any organization. So the administration of the bank should think on this aspect also and make these conditions better. favoritism in appraisals and lack of sufficient incentives are some problems that are arising dissatisfaction among employees.

is taken from http://www.asp Management Info. is taken from http://www.jpg Ratio Formulas. is taken from http://www. is taken from http://cpaclass.9(5.oppapers.com/branch_atm/ C.com/ History of ABL. is taken from http://lipas.com/thebank/management.com/essays/JournalFinancial-Ratio-Analysis/66351 81.cliffsnotes.com/study_guide/RatioAnalysis.com/thebank/history. is taken from http://wmssoros.asp Info about Branches of ABL.asp Ratio Formulas.fi/~ts/ejre/ejre.html Ratio Formulas. is taken from http://www.uwasa.com/fsa/ratio-01a.abl.is taken from http://www.com/media_center/news. info. is taken from http://educ.abl. is taken from http://www.nz/NR/Personal/Ed%20Vos/includes/publications/Textboo kpdf/chap7p.abl.com/thebank/ Profile of BOD.asp?nid=79 http://www.zeromillion.abl.mngt.ac.waikato.edu//~drakepp/principles/module2/fin_rat.abl.htm PDF Files Financial Report of ABL. is taken from http://www.abl.topicArticleId-21248.BIBLIOGRAPHY Websites General Infomration for ABL.asp Vision. is taken from http://www. is taken from http://www.pdf Articles Ratio Formulas.com/thebank/financials.com/business/financial/financial-ratio. Mission & Core Values of ABL.R.abl.com/thebank/board_directors.articleId-21213.html Journals Ratio Formulas.com/images/credit_rating02. is taken from http://www.abl.67<2)7+(381-$% 73 .html Ratio Formulas. is taken from http://www.pdf Ratio Formula.abl.jmu.

amazon.com/product.com/Financial-StatementAnalysis-Practitioners-Guide/dp/0471409154 Ratio Formulas.Books Ratio Formulas. is taken from http://www.co.uk/bookshop/subject.mhprofessional.php?cat=106&isbn=0073379433 Ratio Formulas. is taken from http://www. is taken from http://www.asp?item=3352 81.9(5.pearsoned.67<2)7+(381-$% 74 .