05 Communication

Mistakes
 Introduction
• Good communication
and interpersonal
relationships are
imperative to achieve
success in the
business
environment.
• Yet they tend to be
neglected in terms of
their importance.
 Communication
Peter Drucker

• Peter Drucker, the father

of modern management,
once said that 60% of all
management problems
are the result of poor
communication.
 What Makes a Good
Communicator?
• Ability to listen well.
• Ability to comprehend written and
spoken language.
• Ability to think clearly.
• Ability to express ideas clearly in
words.
• Ability to write clearly and
competently.
• Ability to interpret nonverbal clues.
• Ability to respect the other party and
win the other party's confidence.
• Good memory.
 Talking too Fast
• Problem:
– If people normally look a little
lost or confused when
conversing with you, it would
be a good idea to evaluate
the speed at which you
speak.
• Solution:
– Listening your speech is an
effort to improve the way you
speak.
 Talking too Much
• Problem:
– If you talk too much, people
will get bored and will avoid
you.
• Solution:
– Remember, nobody wants
irrelevant information. At
work, ask yourself if what you
are going to say will make
sense or add any value to
what is being discussed.
 Talking to Boss/Client
• Problem:
– You are standing in front of your
chairman at your company's annual
meeting and you are shy and can´t
speak.
– You have lost your chance to
interact with him, and he has
moved ahead to greet other people.
• Solution:
– Train and be prepared to talk.
– Cultivate your confidence.
– Get rid of your shyness step-by-
step.
 Negative Body
Language
• Problem:
– Wrong way to keep standing.
– Bad posture.
• Solution:
– Be aware of your body
movements and language.
 Mind your Manners
• Problem:
– You are not polite.
• Solution:
– It pays off to be polite and aware
of your bad habits. 'Please' and
'Thank you' go a long way in
building good relationships.
 Lico Reis Consultoria
& Línguas
Roberto Lico Reis
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