(KPO)

 Rakesh

 Sneha Shetty

 Ayush Varshney
 Introduction To KPO

 Outsourcing

 High-End Services Offered by KPO’s

 KPO vs. BPO

 Core Service

 KPO-A One Stop Solution

 What an Outsourcing Company expects?

 Basic Difference between a KPO and an BPO

 Effective and Efficient Sales force required

 Create Value for the Clients

 Pricing based on Services offered

 KPO’s offer Cost Saving Opportunities

 India a Big market for KPO’s

 Factors determining in placing of an KPO

◦ Labor Pool
◦ Labor Costs
◦ Government Policies
◦ Infrastructure
◦ Expertise
 Newspapers and Magazines

 Press Conference

 Internet Promotions

 Tie-Ins with Channels

 Campus Interviews

 Sponsorships

 Agencies
 Social Environment

 Facilities

 Communication Materials

 Objects

 Employees
 Planning Initiatives

 Exploring Strategic Implications

 Analyzing Performance and Costs

 Select the providers

 Negotiations

 Transition of resources

 Managing the relationships

 People represent the employees

 employee is the contact personnel with the

customer

 KPO’s Efforts to Recruit Skilled Employees

◦ Recruiting
◦ Training
◦ Quality and Expertise
 About the company

 Services offered by Evalueserve

 Pricing Strategies

 Case Study
 Tremendous Growth in KPO Market

 Many other organisations showing interest

 India to be Significant KPO Market

 New Sectors coming up with their KPO’s