Dell™ Inspiron™ 9100

Owner’s Manual

Model PP09L

www.dell.com | support.dell.com

Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to
avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Dell™ Inspiron™ Help file. To access the help file, see page 16. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

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Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, TrueMobile, Dell TravelLite, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerConnect, PowerApp, DellNet, Axim, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Bluetooth is a trademark owned by Bluetooth SIG and is used by Dell Inc. under license; EMC is a registered trademark of EMC Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP09L May 2004 P/N G2806 Rev. A02

Contents
CAUTION: Safety Instructions
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9 9 10 10 11 11 11 12 12 13 13 15

SAFETY: General . . . . . SAFETY: Power . . . . . . SAFETY: Battery . . . . . . SAFETY: Air Travel . . . . . SAFETY: EMC Instructions . When Using Your Computer

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SAFETY: Ergonomic Computing Habits . . . . . . . SAFETY: When Working Inside Your Computer . . . SAFETY: Protecting Against Electrostatic Discharge SAFETY: Battery Disposal . . . . . . . . . . . . . Finding Information

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1

A Tour of Your Computer
Front View .
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19 23 25 25 29

Left Side View . Right Side View Back View

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Bottom View .

2

Setting Up Your Computer
Connecting to the Internet
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31 31 32 33 34 34

Setting Up Your Internet Connection

Transferring Information to a New Computer Setting Up a Printer

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Printer Cable . . . . . . Connecting a USB Printer

Contents

3

Power Protection Devices . . . . . Line Conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 37 . . . . Dell™ QuickSet Battery Meter . . . . . . . . Removing a Battery Installing a Battery Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 35 35 35 35 Surge Protectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging the Battery . 5 Using the Module Bay About the Module Bay . . . . . . . . . . 39 40 40 40 41 41 41 42 43 43 Checking the Battery Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uninterruptible Power Supplies Turning Off Your Computer . 4 Using a Battery Battery Performance . . . . . Microsoft® Windows® Power Meter Charge Gauge . . . . . . . . . . . . . . . . 4 Contents . . . . . . . . . . 45 45 47 Removing and Installing Devices While the Computer Is Turned Off Removing and Installing Devices While the Computer Is Running . . . . Low-Battery Warning . . . . . . . . . . . . . 3 Optimizing Performance DDR Memory and Processor Front-Side Bus Hyper-Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . .6 Using the Keyboard and Touch Pad Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up the Dolby Headphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using CDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . Touch Pad . How to Copy a CD or DVD . . . Power Management. . . . . . . . Customizing the Touch Pad and Track Stick . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CD or DVD Tray . . 49 49 49 49 49 50 50 50 50 51 51 52 53 System Functions . . . . . . . . . . . DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . and Other Multimedia Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Radios (Including Wireless Networking and the Card With Bluetooth® Wireless Technology) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . S-Video and S/PDIF Digital Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Composite Video and Standard Audio . . . . . Speaker Functions . . . . . . . Using Blank CD-Rs and CD-RWs . . . . . Helpful Tips . . . . Microsoft® Windows® Logo Key Functions . . . . . . . . . . . . Connecting Your Computer to a TV or Audio Device S-Video and Standard Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 55 55 56 56 57 58 59 61 62 64 65 65 Copying CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the Track Stick Cap . . . . . . . . . . . . . . . . . . . . . . . . . . Composite Video and S/PDIF Digital Audio Enabling S/PDIF Digital Audio . Contents 5 . . . . . . . . . . . . . . . . . . . Battery . . . . . Enabling the Display Settings for a TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . Error messages appear . . . . . . . . . . . External Keyboard Problems Power Problems . . . Hard Drive Problems . . . . . . . Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to a Wireless Network in Microsoft® Windows® XP . . . . . . . . . . . . A program crashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If only part of the display is readable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Solving Problems Error Messages . . . . .8 Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard . . . . . . . . . . . If the display is difficult to read. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If you have problems with a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Contents . . . . . . . . . . . . . . . . . . . . 75 76 76 77 78 78 78 78 79 79 80 81 82 82 83 83 83 84 84 84 Video and Display Problems If the display is blank . . . 67 67 68 68 69 71 . . . . . . . . . . . . . . . . . . . . . . . . . Connecting to a Wireless Local Area Network Determining Your Network Type . . . . . . . . . . . . Unexpected Characters Touch Pad or Mouse Problems Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A solid blue screen appears . . . . . . . . . Configuring Security Settings (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A program stops responding . . . . . . General Program Problems . . . . . . . . . . . . . . .

. . . . Using the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . If you have a problem with integrated speakers . . . . . . . . . . . Restoring the Computer to an Earlier Operating State Undoing the Last System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying Drivers. . . . . . Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . . . . CD-RW. . . . . . . . . . . . . . . . . . . and Internet Problems Resolving Other Technical Problems Drivers . . . . . . . . . . . . . . . . . . . . . . . . . Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CD-RW. . . . . . or DVD drive tray If you hear an unfamiliar scraping or grinding sound Sound and Speaker Problems . . . . . . . . . . . . . . . . 99 99 99 101 102 103 106 Recommended Tools . . . . . . . . 10 Adding and Replacing Parts Before You Begin . . . . . . . . . . . . . . . . . E-Mail. . . . . . . . . . . . . . . . . . Returning a Hard Drive to Dell Memory . . . . . . . . . What Is a Driver? . . . . . . . . . . . . . . . . . When to Use the Dell Diagnostics ® Reinstalling Microsoft Windows XP . . . . . . . . . . . . . . . or DVD . . . . . . . . . . Mini PCI Card Contents 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ® . . . . . . . . . . . . . . . . . . . . . . . If you cannot eject the CD. . . . . . . . . . . . . . . . . . . . . . . . . . Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Using Microsoft® Windows® XP System Restore . . Shutting Down Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating a Restore Point . . . . . . . . . . . . . . . Modem. . . . . . . . Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . 84 84 85 85 86 86 86 87 89 89 89 90 90 92 93 93 93 94 94 94 96 96 97 If you cannot play a CD. . . . . . . . If you have a problem with external speakers . . . . . .CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Only) . . . . . . . . System Setup Screens.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . .S. . . 159 8 Contents . . . . . . . . . . . . . . . . . . Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing the System Setup Screens. Dell Software and Peripherals (Canada Only) . . . . . . . . . . . . .S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keyboard Reserve Battery Card with Bluetooth® Wireless Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 111 113 115 118 120 121 123 129 129 129 130 130 131 132 132 132 132 149 149 152 155 155 157 . and Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Only) . . . . . . . . . . . . . . . . . . . . . Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U. Enabling the Infrared Sensor . . . . . Hinge Covers Display . . . . . . . . . . . Limited Warranties Limited Warranty for Dell-Branded Hardware Products (U. Contacting Dell . . . . . . 1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals . . . . . . . . . . . . . . . . . . . . .Subwoofer Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Commonly Used Options . . . . . . . . . . . . . . . . . Using the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . Dell Technical Support Policy (U. . . . . . . . . Specifications . . . . . . . . . . . . . .

• • • • • • • • • • Safety Instructions 9 . If your computer includes a modem. Also. make sure you insert the telephone cable into the RJ-11 connector. The surface temperature of the base will rise during normal operation (particularly when AC power is present). Place the AC adapter in a ventilated area. Doing so can cause fire or electric shock by shorting out interior components. Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating on battery power. do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Use care when removing PC Cards after their continuous operation. To help avoid the potential hazard of electric shock. disconnect all cables from their electrical outlets and disconnect the telephone cable. fan covers. the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug. ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable. also. Keep your computer away from radiators and heat sources. Before you clean your computer. Do not use your computer in a wet environment. such as a desk top or on the floor. or swimming pool or in a wet basement. Before you open the memory module cover. SAFETY: General • • • • • • Do not attempt to service the computer yourself unless you are a trained service technician. a burn. Restricting airflow can damage the computer or cause a fire. near a bath tub. not the RJ-45 connector. disconnect the computer from the electrical outlet. which may contain flammable substances. Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time. Always follow installation instructions closely. Use care when handling the adapter during or immediately after operation. sofa. eventually.CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. Do not use liquid or aerosol cleaners. Clean your computer with a soft cloth dampened with water. PC Cards may become very warm during normal operation. when you use it to run the computer or to charge the battery. do not place your computer in a closed-in wall unit or on a bed. sink. If your computer has both a modem RJ-11 connector and a network RJ-45 connector. Avoid placing loose papers underneath your computer. do not block cooling vents. or rug. for example. If your computer includes an integrated or optional (PC Card) modem. while the computer is turned on. Allowing sustained contact with exposed skin can cause discomfort or. The AC adapter may become hot during normal operation of your computer. Do not cover the AC adapter with papers or other items that will reduce cooling. Do not store your computer in a low-airflow environment. If you use an extension power cable with your AC adapter. do not use the AC adapter inside a carrying case. or Mini PCI card cover on the bottom of your computer. which look alike. disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line. such as a carrying case or a closed briefcase. Do not push objects into air vents or openings of your computer.

use caution when plugging the AC adapter’s power cable into the power strip. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip. Handle a damaged or leaking battery pack with extreme care. To help prevent electric shock. Do not store or leave your computer or battery pack near a heat source such as a radiator.www. fireplace. as well as risk of electric shock and/or fire. Before you connect the computer to an electrical outlet. disconnect the AC adapter from the electrical outlet. Discard a used battery according to the manufacturer’s instructions or contact your local waste disposal agency for disposal instructions. Incorrect insertion of the power plug could result in permanent damage to your computer. 2-prong or 3-prong. Use of other types may increase the risk of fire or explosion. turn the computer off. Battery cells may explode. Do not disassemble it. plug the AC adapter and device power cables into properly grounded power sources.com SAFETY: Power • • • • Use only the Dell-provided AC adapter approved for use with this computer. to mate with the AC adapter power cable. or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals. The battery poses a burn hazard if you handle it improperly. posing a risk of fire. • • • • 10 Safety Instructions . If the battery is damaged.com | support. and remove any battery installed in the battery bay. To remove the computer from all power sources. use the appropriate type. Keep the battery away from children. Do not carry a battery pack in your pocket. battery cells could explode or vent. or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF). If you use a power extension cable. electrolyte may leak from the cells and may cause personal injury. purse.dell. electric heater. Do not use adapter plugs or remove the grounding prong from the power cable plug. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be tripped over or stepped on. Use of another AC adapter may cause a fire or explosion. Some power strips may allow you to insert the plug incorrectly.dell. The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns. When heated to excessive temperatures. • • SAFETY: Battery • • Use only Dell™ battery modules that are approved for use with this computer. Dispose of a spent or damaged battery promptly. check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source. stove. If you are using a multiple-outlet power strip. Do not dispose of your computer’s battery in a fire or with normal household waste.

place it on a level surface. Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m (10. Do not drop your computer or subject it to other mechanical shocks. For example. If you have the drive checked by hand. If you prefer. wrap the drive in a nonconducting material.com. such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft. – In order to best comply with all such restrictions. such as a portable computer. When traveling. allow the computer to acclimate to room temperature before turning on power.dell. Safety Instructions 11 . the use of any PED. do not check the computer as baggage. • • • • NOTICE: When taking the computer from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment. Additionally. Protect your computer. condensation may form on or within the computer. such as cloth or paper. Please follow the airline’s specific instructions as to when the use of a PED is allowed. allow sufficient time for the moisture to evaporate before using the computer. Wash your hands after handling the cord.SAFETY: Air Travel • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell computer while you are on board an aircraft. but never put the drive through a metal detector. You can put the hard drive through an X-ray security machine. a cable is available from Dell. do not place the computer in overhead storage compartments where it could slide around. liquids. temperature extremes. but never put your computer through a metal detector. To prevent static damage. When you move your computer between environments with very different temperature and/or humidity ranges. and hard drive from environmental hazards such as dirt. For parallel printers. If you have the computer checked by hand. may be prohibited in aircraft during certain critical phases of flight. you can order a cable from Dell at its worldwide website at www. – SAFETY: EMC Instructions Use shielded signal cables to ensure that you maintain the appropriate electromagnetic compatibility (EMC) classification for the intended environment. takeoff and landing. WARNING: Handling the cord on this product. will expose you to lead. please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device. food. discharge static electricity from your body before you touch any of your computer’s electronic components. such as a memory module. for example. if your Dell portable computer is equipped with Dell TrueMobile™ or some other wireless communication device. When Using Your Computer Observe the following safe-handling guidelines to prevent damage to your computer: • • When setting up the computer for work. dust. be sure to have a charged battery available in case you are asked to turn on the computer. To avoid damaging the computer. You can put your computer through an X-ray security machine. When traveling with the hard drive removed from the computer.000 ft). Static electricity can harm electronic components inside your computer. battery. a chemical known to the State of California to cause birth defects or other reproductive harm. or cords associated with accessories sold with this product. When traveling. You can do so by touching a connector on the back panel. and overexposure to sunlight. be ready to install the drive in the computer.

As you pull out the connector. clean cloth and water. If. Remove the main battery from the battery bay. For extended use in an office. 1 2 3 4 5 Shut down your computer and turn off any attached devices. NOTICE: The only time you should ever access the inside of your computer is when you are installing a memory module. Mini PCI card. Clean the display with a soft. turn off the computer. follow the procedures described in your Product Information Guide. keyboard. Handle components with care. reserve battery. SAFETY: When Working Inside Your Computer Before removing or installing a memory module. periodically touch any connector on the back panel to dissipate any static electricity that might harm internal components. remove any battery installed in the battery bay. Mini PCI card. reserve battery. disconnect the AC adapter cable.dell. moving from the top of the display to the bottom. pull on its connector or on its strain-relief loop. Remove moisture from the display quickly and keep the display dry. 12 Safety Instructions . fan. or card with Bluetooth wireless technology. keyboard. observe the ergonomic guidelines in the Dell™ Inspiron™ Help file when setting up and using your computer. display. before you connect a cable make sure both connectors are correctly oriented and aligned. or card with Bluetooth® wireless technology. disconnect any telephone or telecommunication lines from the computer. display. it is recommended that you connect an external keyboard. Do not use a commercial window cleaner to clean your display. Ground yourself by touching any connector on the back panel. and then wait 5 seconds before proceeding to help avoid possible damage to the system board. Apply the water to the cloth. keyboard. When preparing to remove a memory module from the system board or disconnect a device from the computer. Hold a component such as a memory module by its edges. If your computer gets wet or is damaged. after following these procedures. While you work. contact Dell (see page 132 for the appropriate contact information). Long-term exposure to moisture can damage the display.dell. Disconnect your computer and devices from electrical outlets to reduce the potential for personal injury or shock. fan. • • • • SAFETY: Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. reserve battery. fan. Mini PCI card. CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain. perform the following steps in the sequence indicated. keep it evenly aligned to avoid bending any connector pins. This portable computer is not designed for continuous operation as office equipment.com | support. you confirm that your computer is not operating properly. To access the help file. Also. Also. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a device or removing a memory module. see page 16. not on the cable itself.www. display.com • When you disconnect a cable. not its pins. then stroke the cloth across the display in one direction. For comfort and efficiency. or card with Bluetooth wireless technology to help prevent possible damage to the system board.

and it is very possible that you will never need to replace it. Just before unwrapping the antistatic packaging. To prevent static damage. see "Removing a Battery" on page 42 and "Installing a Battery" on page 43. see "Reserve Battery" on page 120 for instructions. If possible. You can do so by touching any connector on the back panel of the computer. use antistatic floor pads and workbench pads. As you continue to work inside the computer. For instructions about replacing the lithium-ion battery in your computer. You can also take the following steps to prevent damage from electrostatic discharge (ESD): • When unpacking a static-sensitive component from its shipping carton. do not remove the component from the antistatic packing material until you are ready to install the component. The reserve battery is a long-life battery. periodically touch any connector on the back panel of the computer to remove any static charge your body may have accumulated. such as a memory module.SAFETY: Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer. However. should you need to replace it. first place it in an antistatic container or packaging. discharge static electricity from your body before you touch any of your computer’s electronic components. Do not dispose of the battery along with household waste. • • SAFETY: Battery Disposal Your computer uses a lithium-ion battery and a coin-cell reserve battery. be sure to discharge static electricity from your body. Handle all sensitive components in a static-safe area. Safety Instructions 13 . Contact your local waste disposal agency for the address of the nearest battery deposit site. When transporting a sensitive component.

dell.www.com 14 Safety Instructions .dell.com | support.

troubleshooting information. tools. Readme files may be included on your CD to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. and links to online support resources • • • • A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation • • • • Find It Here Dell Solution Center On your Windows desktop Drivers and Utilities CD (also known as the ResourceCD) Documentation and drivers are already installed on your computer. • • • • • • How to set up a printer Additional information about setting up my computer How to troubleshoot and solve problems How to remove and install parts Technical specifications How to contact Dell Owner’s Manual NOTE: This document is available as a PDF at support.dell.S. run the Dell Diagnostics (see page 94 for instructions). Finding Information 15 . only) • Additional documentation. or access your documentation.com. You can use the CD to reinstall drivers (see page 90 for instructions).Finding Information What Are You Looking For? How to access tutorials and other how-to information How to get a copy of my invoice How to extend my warranty How to access Dell Support on my Microsoft® Windows® desktop (U.

dell. • Enter the Express Service Code to direct your call when contacting technical support.dell. Service Tag and Microsoft Windows License These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.com | support. 3 Click Dell Inspiron Help.www. • Service Tag and Express Service Code • Microsoft Windows License Label 16 Finding Information .dell. 2 Click User and system guides and click User’s guides.com What Are You Looking For? • How to set up my computer Find It Here Setup Diagram • • • • • Tips on using Microsoft® Windows® How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer The Dell Inspiron Help File 1 Click the Start button and click Help and Support.com or contact technical support. • Use the number on the Microsoft Windows License Label if you reinstall your operating system. The Express Service Code is not available in all countries.

4 Follow the instructions on the screen. see "Reinstalling Microsoft® Windows® XP" on page 96. product specifications. order status. such as memory. use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer.dell. warranty. For instructions.com The Dell Support website provides several online tools. including: • Solutions — Troubleshooting hints and tips. and repair information • Downloads — Drivers. • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) • How to reinstall my operating system Finding Information 17 . see "Reinstalling Drivers and Utilities" on page 90. the hard drive. For instructions. and online courses • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components. Operating System CD The operating system is already installed on your computer. and software updates • Reference — Computer documentation. and white papers Windows Help and Support Center 1 Click the Start button and click Help and Support. 3 Click the topic that describes your problem. and the operating system • Customer Care — Contact information. 2 Type a word or phrase that describes your problem and click the arrow icon.What Are You Looking For? • Latest drivers for my computer • Answers to technical service and support questions • Online discussions with other users and technical support • Documentation for my computer Find It Here Dell Support Website — support. patches. articles from technicians. use the Operating System CD. After you reinstall your operating system. To reinstall your operating system. Your operating system product key label is located on your computer.

dell.www.com | support.com 18 Finding Information .dell.

To access the help file.A Tour of Your Computer Front View display latch display keyboard status lights power button mute button volume control button track stick device status lights keyboard media control buttons touch pad track stick/touch pad buttons display latch release speakers DISPLAY LATCH DISPLAY — Keeps the display closed. A Tour of Your Computer 19 . see page 16. — For more information about your display. see the Dell Inspiron Help file.

NOTE: The card with Bluetooth wireless technology is an optional feature. see the documentation that came with your card. icon in To turn off only the Bluetooth wireless technology functionality. Turns on when the computer reads or writes data. 20 A Tour of Your Computer . never turn off the computer while the light is flashing. so the light turns on only if you ordered the card with your computer. Turns on when a card with Bluetooth® wireless technology is enabled. press <Fn><F2>. It also blinks to indicate battery charge status. shut down your computer through the Start menu instead of pressing the power button. NOTICE: To avoid loss of data. To quickly enable or disable all wireless devices. right-click the the system tray and select Disable Bluetooth Radio.www. DEVICE STATUS LIGHTS Turns on when you turn on the computer. Turns on steadily or blinks when the computer is in a power management mode. NOTICE: To avoid losing data when you turn off your computer.dell.com POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management mode.com | support.dell. For more information.

— Track stick and touch pad buttons provide the functionality of a mouse. For information on supported keyboard shortcuts. For more information. — Press this to release the display latch and open the display. TRACK STICK/TOUCH PAD BUTTONS TRACK STICK — Track stick and track stick buttons provide the functionality of a mouse. Flashing green: The battery is almost fully charged. — Provides the functionality of a mouse. see "Key Combinations" on page 49. VOLUME CONTROL BUTTONS MUTE BUTTON A Tour of Your Computer 21 . Flashing orange: The battery charge is low. MEDIA CONTROL BUTTONS TOUCH PAD DISPLAY LATCH RELEASE SPEAKERS — To adjust the volume of the integrated speakers. — Press this button to turn off the speaker sound. — Control CD and DVD playback. Solid orange: The battery charge is critically low. KEYBOARD — The keyboard includes a numeric keypad as well as the Microsoft® Windows® logo key. light operates as follows: If the computer is running on a battery. see page 49. the light operates as follows: • • • • • Solid green: The battery is charging. press the volume control buttons or speaker-volume keyboard shortcuts.If the computer is connected to an electrical outlet. the Off: The battery is adequately charged (or the computer is turned off). — Press these buttons to adjust the speaker volume.

dell.com KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following: 9 Turns on when the numeric keypad is enabled. Turns on when the uppercase letter function is enabled.dell.com | support. Turns on when the scroll lock function is enabled. A 22 A Tour of Your Computer .www.

— Stores software and data. For more information.Left Side View module bay device latch release audio connectors IEEE 1394 connector MODULE BAY hard drive PC Card slot — You can install devices such as a CD. A Tour of Your Computer 23 . such as a modem or network adapter. see page 16. see the Dell™ Inspiron™ Help file. DVD. see page 45. DEVICE LATCH RELEASE HARD DRIVE P C C A R D S L O T — Supports one PC Card. To access the help file. IEEE 1394 C O N N E C T O R — Connects devices supporting IEEE 1394 high-speed transfer rates. or other optical drive in the module bay. such as some digital video cameras. The computer ships with a plastic blank installed in the slot. For more information. — Press this to release the device latch.

dell. — Lets you attach a commercially available antitheft device to the computer.www.dell. connector. For more information.com AUDIO CONNECTORS Attach headphones or speakers to the Attach a microphone to the SECURITY CABLE SLOT connector. 24 A Tour of Your Computer . NOTICE: Before you buy an antitheft device. see the instructions included with the device. ensure that it will work with the security cable slot.com | support.

A Tour of Your Computer 25 . Also connects digital audio capable devices using the TV/digital audio adapter cable.Right Side View security cable slot S E C U R I T Y C A B L E S L O T — Lets you attach a commercially available antitheft device to the computer. see the instructions included with the device. For more information. Back View video connector S-video TV-out connector USB connectors (3) digital-video interface connector AC adapter connector D/Bay (powered USB) connector S-VIDEO TV-OUT CONNECTOR modem connector (RJ-11) network connector (RJ-45) Connects your computer to a TV. ensure that it will work with the security cable slot. NOTICE: Before you buy an antitheft device.

see page 16. as shown below. DIGITAL-VIDEO INTERFACE (DVI) CONNECTOR Connects an external DVI-compatible monitor.With an adapter cable. For more information.com VIDEO CONNECTOR Connects an external VGA-compatible monitor.dell.www. or printer.com | support. see the Dell Inspiron Help file. To access the help file. keyboard. USB CONNECTORS (3) Connect USB devices.dell. You can also connect the optional floppy drive directly to a USB connector using the optional floppy-drive cable. you can also connect an external VGA-compatible monitor to the DVI connector. such as a mouse. 26 A Tour of Your Computer .

or second hard drive. To avoid damaging the computer. The green and yellow lights next to the connector indicate activity for both wired and wireless network communications. D/BAY (POWERED USB) CONNECTOR Connects powered USB devices such as a Dell™ D/Bay. Connects the computer to a network. NETWORK CONNECTOR (RJ-45) NOTICE: The network connector is slightly larger than the modem connector. floppy drive. also connects standard USB devices. see the online modem documentation supplied with your computer. which is an external module bay that accommodates an optical drive. see the online network adapter documentation supplied with your computer. For information on using the network adapter.MODEM CONNECTOR (RJ-11) To use the internal modem. connect the telephone line to the modem connector. do not plug a telephone line into the network connector. For additional information on using the modem. A Tour of Your Computer 27 .

grasp the connector. power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. You can connect the AC adapter with your computer turned either on or off. NOTICE: Do not use an AC adapter rated at less than 150 W with this computer. 28 A Tour of Your Computer . CAUTION: The AC adapter works with electrical outlets worldwide.com A C A D A P T E R C O N N E C T O R — Attaches an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. However.dell. and pull firmly but gently to avoid damaging the cable. NOTICE: When you disconnect the AC adapter cable from the computer.dell.com | support.www. not the cable itself.

see page 106. For more information. see page 103. For more information. — Stores software and data. BATTERY-BAY LATCH RELEASE MEMORY MODULE COVER HARD DRIVE — Covers the compartment that contains the memory modules. B A T T E R Y — When a battery is installed. see page 39. See "Removing a Battery" on page 42. SUBWOOFER — An optional component available with the 12-cell battery only. For more information. see page 109. BATTERY CHARGE GAUGE — Provides information on the battery charge. see "Hard Drive" on page 101 and "Hard Drive Problems" on page 78. It produces a broader bass output than is provided by the speakers. A Tour of Your Computer 29 . For more information. — Releases the battery from the battery bay. For more information. For more information. you can use the computer without connecting the computer to an electrical outlet. see page 41. For more information. which prevents the computer from overheating. FAN — The computer uses fans to create airflow through the vents. see page 111.Bottom View Mini PCI card cover hard drive subwoofer (optional with 12-cell battery only) battery battery charge gauge fan 2 memory module cover fan 3 battery-bay latch release M I N I P C I C A R D C O V E R — Covers the compartment that contains the Mini PCI card.

dell.dell.www.com 30 A Tour of Your Computer .com | support.

If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 2 3 Save and close any open files. contact your ISP for setup instructions.Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. and exit any open programs. you need a modem or network connection and an Internet service provider (ISP). • If you are using a dial-up connection. you can access the Internet and use your telephone on the same line simultaneously. Setting Up Your Computer 31 . connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. Your ISP will offer one or more of the following Internet connection options: • • Dial-up connections that provide Internet access through a telephone line. and exit any open programs. Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop. DSL connections that provide high-speed Internet access through your existing telephone line. Follow the instructions on the screen to complete the setup. Click Connect to the Internet. To connect to the Internet. Click the Start button and click Internet Explorer. Cable modem connections that provide high-speed Internet access through your local cable TV line. With a DSL connection. If you are using a DSL or cable modem connection. The New Connection Wizard appears. Setting Up Your Internet Connection To set up an AOL or MSN connection: 1 2 3 Save and close any open files. such as AOL or MSN. Dial-up connections are considerably slower than DSL and cable modem connections.

On the Do you have a Windows XP CD? screen. or you can store it on a removable medium. click Next.dell.com | support. 6 7 Click the appropriate option under How do you want to connect to the Internet?. To prepare the new computer for the file transfer: 1 2 3 4 5 Click the Start button. If you have a CD. click I will use the wizard from the Windows XP CD and click Next. Do not click Next at this time. see "Network Problems" on page 83.com 4 In the next window. click the appropriate option: • • • If you do not have an ISP and want to select one. click New Computer and click Next. or try connecting again later.dell. and then click Files and Settings Transfer Wizard. Otherwise. Contact your ISP to check the service status. If you selected Set up my connection manually. Transferring Information to a New Computer The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer.www. click Use the CD I got from an ISP. On the Which computer is this? screen. Use the setup information provided by your ISP to complete the setup. follow the instructions on the screen to complete the setup. 5 Click Next. go to your source computer. click Set up my connection manually. such as a writable CD or floppy disk. If you are having problems connecting to the Internet. When the Now go to your old computer screen appears. NOTE: If you do not know which type of connection to select. click Choose from a list of Internet service providers (ISPs). and then click Next. continue to step 6. If you have already obtained setup information from your ISP but you did not receive a setup CD. If you cannot connect to the Internet but have successfully connected in the past. the ISP might have a service outage. 32 Setting Up Your Computer . You can move data such as: • • • • E-mails Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection. point to All Programs→ Accessories→ System Tools. When the Files and Settings Transfer Wizard welcome screen appears. contact your ISP.

On the Which computer is this? screen. click the transfer method you prefer. On the Files and Settings Transfer Wizard welcome screen. click Next. Under What do you want to do?. select the items you want to transfer and click Next. Follow the prompts that appear on your screen when you turn on the computer to complete the operating system setup. including how to: • • • • Obtain and install updated drivers. the Completing the Collection Phase screen appears. When all of the settings and files have been applied. See the documentation that came with the printer for setup information. On the Now go to your old computer screen on the new computer. After the information has been copied. Contact the printer manufacturer for technical assistance. Load paper and install the toner or ink cartridge. On the Select a transfer method screen. click Perform additional tasks. On the Where are the files and settings? screen.To copy data from the source computer: 1 2 3 4 5 6 7 8 1 2 On the source computer. To transfer data to the new computer: 3 Click Finished and restart the new computer. Setting Up Your Computer 33 . insert the Windows XP Operating System CD. On the Welcome to Microsoft Windows XP screen. Click Finish. click Next. The wizard reads the collected files and settings and applies them to your new computer. the Finished screen appears. Connect the printer to the computer. click Old Computer and click Next. click Transfer files and settings. On the What do you want to transfer? screen. Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. select the method you chose for transferring your settings and files and click Next.

1 2 3 Complete the operating system setup if you have not already done so. Install the printer driver if necessary. If you purchased a printer cable at the same time you purchased your computer. the cable may arrive in the computer box.dell.com | support. ensure that it is compatible with your printer. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. USB connector on computer USB printer cable USB connector on printer Power Protection Devices Several devices are available to protect against power fluctuations and failures: • • • Surge protectors Line conditioners Uninterruptible power supplies (UPS) 34 Setting Up Your Computer . Your printer may not come with a printer cable. Attach the USB printer cable to the USB connectors on the computer and the printer. See the documentation that came with your printer.dell. The USB connectors fit only one way.com Printer Cable Your printer connects to your computer with a USB cable. so if you purchase a cable separately.www.

Setting Up Your Computer 35 . The level of protection is usually commensurate with the cost of the surge protector. A device with a higher joule rating offers more protection. rather than by pressing the power button. NOTICE: Not all surge protectors offer network adapter protection. 1 2 Save and close any open files. Line Conditioners NOTICE: Line conditioners do not protect against power interruptions. The battery charges while AC power is available. turn off your computer by performing a Microsoft® Windows® operating system shutdown. Uninterruptible Power Supplies NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage. UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted. For details. NOTE: To ensure maximum battery operating time. connect only your computer to a UPS. Turning Off Your Computer NOTICE: To avoid losing data. disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet. as described next. to a separate power strip that provides surge protection. Compare joule ratings to determine the relative effectiveness of different devices. Many surge protectors have a telephone jack for modem protection. The computer turns off after the shutdown process finishes. To access the help file. When lightning occurs in your area. click Turn off. Disconnect the network cable from the network wall jack during electrical storms. Connect other devices. see page 16. Line conditioners are designed to maintain AC voltage at a fairly constant level. See the surge protector documentation for modem connection instructions. Carefully read the device warranty when choosing a surge protector. See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories (UL). Some surge protector manufacturers include warranty coverage for certain types of damage. click the Start button.Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions. see the Dell Inspiron Help file. A UPS protects against power fluctuations and interruptions. and then click Turn Off Computer. such as a printer. NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. you can set your computer to enter standby or hibernate mode. NOTE: As an alternative to turning off your computer. In the Turn off computer window. exit any open programs.

dell.com | support.www.com 36 Setting Up Your Computer .dell.

For your computer. The Microsoft® Windows® XP operating system is optimized to take advantage of Hyper-Threading technology. For more information on the type of memory supported by your computer. see page 103. which is designed to support the Pentium® 4 processor with Hyper-Threading (HT) technology to deliver the highest level of system performance. Contact the software manufacturer for updates and information about using Hyper-Threading with your software. the memory performs at 400 MHz. some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. While many programs can benefit from Hyper-Threading. Processor Type Intel Pentium 4 with Hyper-Threading technology Processor Front-Side Bus Memory Type 800-MHz front-side bus PC3200 DDR Memory Performance 400 MHz NOTE: To get dual-channel memory bandwidth capability. Optimizing Performance 37 . For information on installing memory. it provides dual-channel PC3200 memory interfaces and an 8X AGP graphics interface. the memory type is PC3200. you must always have two memory modules installed and they must be of the same memory capacity. Hyper-Threading Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors. so for an 800-MHz front-side bus processor.Optimizing Performance Your Dell™ Inspiron™ computer is equipped with the Intel® 865PE chipset. see page 124. capable of performing certain tasks simultaneously. DDR Memory and Processor Front-Side Bus The performance of your computer’s DDR memory depends on the type of memory installed and the clock speed of your processor. The Intel 865PE chipset is highly integrated.

dell.dell.www.com | support.com 38 Optimizing Performance .

CAUTION: Do not dispose of batteries with household waste. To access the help file. Battery operating time varies depending on operating conditions. the following: • • • • Using DVD. read and follow the safety instructions at the front of this document (see page 9). see page 16. You can also set power management options to alert you when the battery charge is low. call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. but not limited to. DVD+RW. and CD-RW drives. NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited warranty for your computer. Do not puncture. Keep the battery away from children. operate your Dell™ portable computer with the main battery installed at all times. Using high-brightness display settings. You can check the battery charge before or after you insert the battery into the computer. When your battery no longer holds a charge. Handle damaged or leaking batteries with extreme care. The lithium-ion battery is designed to work with your Dell computer. or other power-intensive programs such as 3D games. Running the computer in maximum performance mode. For more information about the Dell warranty for your computer.) NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD. Do not use a battery from other computers with your computer. PC Cards. Using a Battery 39 . CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Operating time is significantly reduced when you perform operations including. or USB devices. 3D screen savers. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. Use a battery to run the computer when it is not connected to an electrical outlet. or expose the battery to temperatures above 65°C (149°F). Damaged batteries may leak and cause personal injury or equipment damage. see "Limited Warranties" on page 149 or the separate paper warranty document that shipped with your computer. One battery is supplied as standard equipment in the battery bay. Using wireless communications devices. See "Battery Disposal" on page 13. disassemble. For optimal computer performance and to help preserve BIOS settings. (See "Power Management" in the Dell Inspiron Help for more information.Using a Battery Battery Performance CAUTION: Before you perform the following procedures. incinerate.

For more information about QuickSet. a icon appears.www. idle. the battery charge gauge. and charge completion time for the battery in your computer. 40 Using a Battery . To check the Power Meter. and click Help. • The computer is connected to an electrical outlet and running on AC power. • The battery is charging. right-click the icon in the taskbar. For more information about the Power Meter tab. The following icons appear in the Battery Meter window: • The computer is running on battery power. The Battery Meter window displays status. charge level. Dell™ QuickSet Battery Meter If Dell QuickSet is installed. double-click the icon on the taskbar.dell. see "Power Management" in the Dell Inspiron Help file. To access the help file. Microsoft® Windows® Power Meter The Windows Power Meter indicates the remaining battery charge. If the computer is connected to an electrical outlet. • The battery is discharging or idle.com | support. and the low-battery warning provide information on the battery charge. • The battery is discharging. see page 16. the Microsoft® Windows® Power Meter window and icon. • The computer is connected to an electrical outlet and running on AC power. press <Fn><F3> to display the QuickSet Battery Meter.dell.com Checking the Battery Charge The Dell QuickSet Battery Meter. or charging.

5 hours with the computer turned off. see "Power Management" in the Dell Inspiron Help file. If the battery runs completely out of power. If necessary. the AC adapter then charges the battery and maintains the battery charge. If the battery is hot from being used in your computer or being in a hot environment. When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet. For more information about low-battery alarms. Each light represents approximately 20 percent of the total battery charge. You can leave the battery in the computer as long as you like. four of the lights are on. Charging the Battery NOTE: The AC adapter charges a completely discharged battery in approximately 1. Using a Battery 41 . if the battery has 80 percent of its charge remaining. the battery has no charge. To access the help file. battery charge gauge Low-Battery Warning NOTICE: To avoid losing or corrupting data. see page 16. A pop-up window warns you when the battery charge is approximately 90 percent depleted. The battery’s internal circuitry prevents the battery from overcharging. Then connect the computer to an electrical outlet. hibernate mode begins automatically. Charge time is longer with the computer turned on. If no lights appear. save your work immediately after a low-battery warning. the computer checks the battery charge and temperature. the battery may not charge when you connect the computer to an electrical outlet. For example.Charge Gauge Press the status button on the battery charge gauge to illuminate the charge-level lights.

Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature.www. see "Power Problems" on page 80. For more information about resolving problems with a battery. Then connect the computer to an electrical outlet to continue charging the battery. Slide and hold the battery-bay latch release on the bottom of the computer.com The battery is too hot to start charging if the light flashes alternately green and orange. disconnect all cables from the computer. 42 Using a Battery . Removing a Battery CAUTION: Before performing these procedures.com | support. 1 2 Ensure that the computer is turned off or connected to an electrical outlet. and then remove the battery from the bay.dell.dell.

Installing a Battery 1 2 Slide the battery into the bay at a 45-degree angle. Press the other side down until the latch release clicks. After a long storage period. Using a Battery 43 . recharge the battery fully before you use it. Storing a Battery Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage.

dell.com 44 Using a Battery .dell.www.com | support.

You can install devices such as a floppy drive. or second hard drive in the module bay. Removing and Installing Devices While the Computer Is Turned Off NOTICE: To prevent damage to devices. dry place when they are not installed in the computer. 1 Press the device latch release. DVD drive.Using the Module Bay About the Module Bay CAUTION: Before you begin any of the procedures in this section. DVD+RW. Your Dell™ Inspiron™computer ships with a CD. follow the safety instructions (see page 9). CD-RW drive. CD drive. store them in a safe. DVD. Avoid pressing down on them or placing heavy objects on top of them. or other optical drive installed in the module bay. CD-RW/DVD drive. device latch release Using the Module Bay 45 . The latch release ejects partway.

dell.com 2 Pull the device out of the module bay.com | support. module bay device 3 device latch release Push the new device into the bay until it clicks.dell.www. 46 Using the Module Bay .

and click Stop. 2 Press the device latch release. Avoid pressing down on them or placing heavy objects on top of them.Removing and Installing Devices While the Computer Is Running 1 Before ejecting the device. store them in a safe. NOTICE: To prevent damage to devices. double-click the Safely Remove Hardware icon on the taskbar. dry place when they are not installed in the computer. device latch release Using the Module Bay 47 . click the device you want to eject.

48 Using the Module Bay .com 3 Pull the device out of the module bay.www.dell. If necessary. module bay device device latch release 4 5 Push the new device into the bay until it clicks. The operating system automatically recognizes the device. enter your password to unlock your computer.com | support.dell.

• • • To type a number or symbol.Using the Keyboard and Touch Pad Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard. Key Combinations System Functions <Ctrl><Shift><Esc> <Num Lk> <Fn><Num Lk> Opens the Task Manager window Enables and disables the numeric keypad Enables and disables the scroll lock function Battery <Fn><F3> Displays the Dell™ QuickSet Battery Meter (see page 40) CD or DVD Tray <Fn><F10> Ejects the tray out of the drive if Dell QuickSet is installed Using the Keyboard and Touch Pad 49 . Each key on the keypad has multiple functions. To enable the keypad. 9 light indicates that the keypad is active. hold down <Fn> and press the desired key. press <Num Lk>. The keypad numbers and symbols are marked in blue on the middle of the keypad keys. The To disable the keypad. press <Num Lk> again.

com | support. Speaker Functions <Fn><Page Up> <Fn><Page Dn> <Fn><End> Increases the volume of the integrated speakers and external speakers.com Display Functions <Fn><F8> Switches the video image to the next display option <Fn> and up-arrow key Increases brightness on the integrated display only (not on an external monitor) <Fn> and down-arrow key Decreases brightness on the integrated display only (not on an external monitor) Radios (Including Wireless Networking and the Card With Bluetooth® Wireless Technology) <Fn><F2> Enables and disables radios. For instructions.dell. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window. see page 16. if attached Decreases the volume of the integrated speakers and external speakers. see "Power Management" in the Dell Inspiron Help file.www. if attached Enables and disables the integrated speakers and external speakers.dell. if attached 50 Using the Keyboard and Touch Pad . including wireless networking and the card with Bluetooth wireless technology Power Management <Fn><Esc> Activates a power management mode. To access the help file.

Microsoft® Windows® Logo Key Functions Windows logo key and <m> Minimizes all open windows Windows logo key and <Shift><m> Maximizes all windows Windows logo key and <e> Runs Windows Explorer Windows logo key and <r> Opens the Run dialog box Windows logo key and <f> Opens the Search Results dialog box Windows logo key and <Ctrl><f> Windows logo key and <Pause> Opens the Search Results-Computer dialog box (if the computer is connected to a network) Opens the System Properties dialog box To adjust keyboard operation. open the Control Panel. and click Keyboard. Use the touch pad and touch pad buttons as you would use a mouse. such as the character repeat rate. click Printers and Other Hardware. Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Using the Keyboard and Touch Pad 51 .

www. up. 3 4 Select the desired settings and click Apply. leave your finger on the touch pad and move the selected object by sliding your finger over the surface. To select and move (or drag) an object. Customizing the Touch Pad and Track Stick You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings. click Printers and Other Hardware. Click OK to save the settings and close the window. Click the Pointer tab to adjust touch pad and track stick settings. • You can also use the track stick to move the cursor. or down to change the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a mouse. Press the track stick left. lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. lightly slide your finger over the touch pad. In the Mouse Properties window: • • Click the Device Select tab to disable the touch pad and track stick.com • • • To move the cursor. On the second down motion.dell. and then click Mouse. 52 Using the Keyboard and Touch Pad .com | support. To select an object. right. position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice. 1 2 Click the Start button. click Control Panel. position the cursor on the object and tap down-up-down on the touch pad. To double-click an object.dell.

NOTICE: The track stick can damage the display if it is not properly seated on the post.com. Align the new cap over the square track-stick post and gently press the cap down onto the post. 3 Using the Keyboard and Touch Pad 53 . Test the track stick to ensure that the cap is seated properly.Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use.dell. 1 2 Pull the cap off the track stick. You can purchase additional caps by visiting the Dell website at www.

com 54 Using the Keyboard and Touch Pad .dell.dell.www.com | support.

see the Dell Inspiron Help file. see the Sonic RecordNow documentation that came with your computer. Using CDs. DVD+R. check for available software patches at the Sonic support website at support. You can also use Sonic RecordNow for other purposes. see page 16.Using CDs. and then click RecordNow Help or RecordNow Tutorial. DVDs. or DVD/CD-RW combo drive.com. The following instructions show how to make an exact copy of a CD or DVD. For instructions.sonic. depending on the kind of CD you are planning to copy. Open Sonic RecordNow. NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow. DVDs. To access the help file. click the question mark icon in the upper-right corner of the window. How to Copy a CD or DVD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems. CD-RW. This section applies only to computers that have a CD-R. 1 2 Click the Start button. DVD+RW. and Other Multimedia 55 . and Other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer. including creating CDs from audio files on your computer and creating MP3 CDs. Copying CDs and DVDs NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs. point to All Programs→ Sonic→ RecordNow!→ RecordNow! Click either the audio tab or the data tab.

Helpful Tips • • • • • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project. CD-RWs do not play in most home or car stereos.com | support. • If you have two CD or DVD drives. select the drive into which you have inserted your source CD or DVD and click Copy. If you make a mistake. After creating a CD-R. or update data on CDs. rewrite.www. ensure that the settings are correct and click Copy. Use blank CD-RWs to write to CDs or to erase.dell. • • 56 Using CDs. The computer copies the data on the CD or DVD to the blank CD or DVD. Using Blank CD-Rs and CD-RWs Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs. Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. To copy the CD or DVD: • If you have one CD or DVD drive. You cannot create audio DVDs with Sonic RecordNow.com for additional information. insert a blank CD or DVD into the CD or DVD drive and click OK. do not copy a 650-MB file to a 650-MB blank CD. you cannot write to that CD-R again without changing your method of recording (see the Sonic documentation for more information). Do not burn a blank CD-R or CD-RW to its maximum capacity. You must use CD-Rs to burn music CDs that you want to play in regular stereos. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. See the Sonic support website at support. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.com 3 4 Click Exact Copy. for example. Once you have finished copying the source CD or DVD. DVDs. the CD or DVD that you have created automatically ejects. Use blank CD-Rs to record music or permanently store data files. The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.sonic. you can erase the data on the CD-RW and try again.dell. and Other Multimedia . When prompted.

DVDs. The TV/digital audio adapter cable provides connectors for an S-video cable. NOTE: See the diagrams at the beginning of each subsection to help you determine which method of connection you should use. Using CDs. Cables may be purchased at most consumer electronics stores. Additionally. you can use an S-video cable (included with your Dell computer) or a commercially available composite video cable to connect your computer to your TV. some of the video and audio cables required for connecting your computer to a TV may not be included with your computer. Depending on what type of connector is available on your TV. a composite video cable. together with the TV/digital audio adapter cable (available from Dell). if you are using S/PDIF digital audio.Connecting Your Computer to a TV or Audio Device NOTE: Unless otherwise indicated. and an S/PDIF digital audio cable. It is recommended that you connect video and audio cables to your computer in one of the following combinations. For audio devices without support for S/PDIF digital audio. enables you to connect the computer to a TV and/or stereo audio device. Your computer has an S-video TV-out connector that. see "Enabling S/PDIF Digital Audio" on page 64. and Other Multimedia 57 . you can use the audio connector on the side of the computer to connect the computer to your audio device. See "Enabling the Display Settings for a TV" on page 65 to ensure that the computer recognizes and works properly with the TV. you must enable your computer to work with the TV. • • • • S-video and standard audio (see page 58 ) S-video and S/PDIF digital audio (see page 59) Composite video and standard audio (see page 61) Composite video and S/PDIF digital audio (see page 62) When you finish connecting the video and audio cables between your computer and your TV. S-video TV-out connector TV/digital audio adapter cable S/PDIF digital audio connector composite video-input connector S-video input connector Your TV has either an S-video input connector or a composite video-input connector.

dell. NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio. and Other Multimedia . 2 Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. DVDs.com | support.com S-Video and Standard Audio TV/digital audio adapter cable S-video cable standard audio cable 1 Turn off the computer and the TV and/or audio device that you want to connect.dell. 58 Using CDs.www.

DVDs. and Other Multimedia 59 . Turn on the TV and any audio device that you connected. Plug the single-connector end of the audio cable in to the headphone connector on your computer. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. and then turn on the computer.3 Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio adapter cable. See "Enabling the Display Settings for a TV" on page 65 to ensure that the computer recognizes and works properly with the TV. 4 5 6 7 8 Plug the other end of the S-video cable in to the S-video input connector on your TV. S-Video and S/PDIF Digital Audio Using CDs.

dell.com | support. and Other Multimedia . 4 5 Plug the other end of the S-video cable in to the S-video input connector on the TV. 6 Plug the other end of the S/PDIF digital audio cable in to the audio input connector on your TV or other audio device.dell. Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio adapter cable.www. Plug one end of the S/PDIF digital audio cable in to the digital audio connector on the TV/digital audio adapter cable.com TV/digital audio adapter cable S-video cable S/PDIF digital audio cable 1 2 3 Turn off the computer and the TV and/or audio device that you want to connect. DVDs. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. 60 Using CDs.

turn on any audio device that you connected (if applicable). Composite Video and Standard Audio TV/digital audio adapter cable composite video cable standard audio cable 1 2 Turn off the computer and the TV and/or audio device that you want to connect. and Other Multimedia 61 . See "Enabling the Display Settings for a TV" on page 65 to ensure that the computer recognizes and works properly with the TV. and then turn on the computer. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. Using CDs.7 8 Turn on the TV. DVDs.

See "Enabling the Display Settings for a TV" on page 65 to ensure that the computer recognizes and works properly with the TV. and then turn on the computer. and Other Multimedia . 4 5 6 7 8 Plug the other end of the composite video cable in to the composite video-input connector on the TV. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device. Composite Video and S/PDIF Digital Audio 62 Using CDs.www. turn on any audio device that you connected (if applicable). DVDs.com | support. Turn on the TV. Plug the single-connector end of the audio cable in to the headphone connector on the computer.dell.dell.com 3 Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable.

and then turn on the computer. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer.1 2 3 Turn off the computer and the TV and/or audio device that you want to connect. Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable. DVDs. turn on any audio device that you connected (if applicable). Using CDs. 4 5 Plug the other end of the composite video cable in to the composite video-input connector on the TV. See "Enabling the Display Settings for a TV" on page 65 to ensure that the computer recognizes and works properly with the TV. Turn on the TV. and Other Multimedia 63 . Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the TV/digital audio adapter cable. 6 7 8 Plug the other end of the digital audio cable in to the S/PDIF input connector on your TV or other audio device.

Click Close.www. Click the Options menu and then click Advanced Controls. 64 Using CDs. Click OK. Click OK. you can enable Dolby Digital 5. Click the Audio tab. 2 3 4 5 6 7 Insert a DVD into the DVD drive.1 audio for DVD playback. If the DVD begins playing. 1 2 3 4 5 6 Double-click the speaker icon in the Windows notification area.dell.dell. DVDs. click the stop button. and Other Multimedia .com Enabling S/PDIF Digital Audio If your computer has a DVD drive. 1 Double-click the CyberLink PowerDVD icon on the Microsoft® Windows® desktop. Enabling S/PDIF in the Windows Audio Driver NOTE: Enabling S/PDIF in Windows disables the sound from the headphone connector. Click Apply. Click the properties (wrench) icon. Click Enable S/PDIF.com | support. Click Advanced. Click Enable S/PDIF output.

Setting Up the Dolby Headphone
NOTE: The Dolby headphone feature is available only if your computer has a DVD drive.
1 2 3 4 5 6 7

Double-click the Cyberlink PowerDVD icon on the Windows desktop. Click the Properties icon. Click the Dolby Headphone tab. Click Enable Dolby Headphone. NOTE: Icon labels may be visible only when you place the cursor over the icon. Select one of the four options to set the level of surround sound effects. Option 1 is a baseline stereo option and Options 2, 3, and 4 are surround sound levels. Click Apply, and then click OK to close the Properties window. Click Exit.

Enabling the Display Settings for a TV
Your computer has an ATI video-controller card. To enable the display settings for a TV: NOTE: Ensure that you properly connect the TV before you enable the display settings.
1 2 3 4 5 6 7

Click the Start button and click Control Panel. Click Appearances and Themes. Under or pick a Control Panel icon, click Display. Click the Settings tab and click Advanced. Click the Displays tab. Click the upper-left corner of the TV button to enable the TV. Click OK.

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Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable:
1 2

Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. Connect the other end of the network cable to a network connection device, such as a network wall jack. NOTE: Do not use a network cable with a telephone wall jack.

Network Setup Wizard
The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

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dell. ad-hoc networks.dell. and home networks. 4 5 Complete the checklist and required preparations.www.com and search for the keyword wireless setup. click Next. An infrastructure network uses routers or access points to connect several computers. NOTE: Selecting the connection method labeled "This computer connects directly to the Internet" enables the integrated firewall provided with Windows XP. For additional assistance with setting up your wireless connection. Connecting to a Wireless Local Area Network NOTE: These networking instructions do not apply to cards with Bluetooth® wireless technology or cellular products. On the welcome screen. A home network typically employs high-speed Internet access such as DSL or cable. point to All Programs→ Accessories→ Communications.com | support. An ad-hoc network does not use routers or access points and consists of computers that broadcast to one another.dell. Determining Your Network Type NOTE: Most wireless networks are of the infrastructure type. go to support. ad-hoc network infrastructure network home network 68 Setting Up a Home and Office Network .com 1 2 3 Click the Start button. Return to the Network Setup Wizard and follow the instructions on the screen. and then click Network Setup Wizard. Wireless networks fall into three categories—infrastructure networks. and an access point or router. Click Checklist for creating a network.

1 Click the Start button. 2 Double-click Network Connections.dell. follow the instructions included in the user's guide for your wireless network card. The Wireless Network Connection Properties window appears.Connecting to a Wireless Network in Microsoft® Windows® XP Your wireless network card requires specific software and drivers in order to connect to a network. The user’s guide is located on your Drivers and Utilities CD (that came with your computer) in the "User’s Guides-Network User’s Guides" category. click Control Panel. The Wireless Network Connection icon is highlighted. 4 5 Under Network Tasks in the left-hand pane. NOTE: The names of wireless networks that your computer can detect are listed under Available Networks. 3 Click Wireless Network Connection. and then click Switch to Classic View. The user’s guide is also available on the Dell Support website at support.com. Setting Up a Home and Office Network 69 . Click the Wireless Networks tab. click Change settings of this connection. The software is already installed. If the software is removed or corrupted.

Your new network name appears in the Preferred networks field.www. and the Association tab does not give you the option to select WPA. The Wireless network properties window appears. 9 Click OK. download the WPA wireless security update from the Microsoft support site.com 6 Click Add.dell. 70 Setting Up a Home and Office Network . go to "Configuring Security Settings (Optional)" on page 71. If you choose to configure security settings (optional). and your network setup is complete.dell. go to step 9.com | support. If you do not need to configure security settings. 7 8 Enter the name of your network in the Network name (SSID) field. NOTE: If you are using a WPA-protected network.

Setting Up a Home and Office Network 71 .Configuring Security Settings (Optional) Choose one of the following connection options based on the security settings for your network: • • Connecting to a Network with Wired Equivalent Protocol (WEP) Security Requirements Connecting to a Network with Wi-Fi Protected Access (WPA) Security Requirements NOTE: Network security settings are unique to your network. click to check the Data encryption (WEP enabled) check box and go to step 5. Click Properties. Connecting to a Network With Wired Equivalent Protocol (WEP) Security Requirements 1 2 3 In the Preferred networks field. Earlier versions of Dell wireless network software may not contain the drop-down menu. From the Network Authentication drop-down menu. select Open. If you are using an earlier version. click the name of your wireless network. Dell cannot provide this information.

com 4 5 6 7 8 9 From the Data encryption drop-down menu.com | support. 72 Setting Up a Home and Office Network . go to step 9. If the wireless network does not require a network key. Click to uncheck the The key is provided for me automatically check box. select WEP. NOTE: Your computer can take up to 1 minute to connect to the network.dell. Enter the WEP network key in the Network key field.dell.www. Enter the WEP network key again in the Confirm network key field. Click OK. such as a password. Your network setup is complete.

From the Network Authentication drop-down menu.Connecting to a Network With Wi-Fi Protected Access (WPA) Security Requirements The following instructions are basic steps for connecting to a WPA network. and domain name. If your network requires a user name. Click Properties. If you are using a WPA-protected network. user name. NOTE: WPA protocols require that you know the network authentication and data encryption settings for your wireless network. select your network authentication type. consult the setup instructions in the user’s guide for your wireless network card. your WPA-protected network may require special settings such as a network key. click the name of your wireless network. In addition. password. or domain settings. 1 2 3 In the Preferred networks field. download the WPA wireless security update from the Microsoft support site. and the Association tab does not give you the option to select WPA. password. Setting Up a Home and Office Network 73 .

74 Setting Up a Home and Office Network .com 4 5 6 From the Data encryption drop-down menu.com | support. Your network setup is complete. NOTE: Your computer can take up to 1 minute to connect to the network. If your wireless network requires a key. enter it in the Network key field.dell.dell. select your data encryption type. Click OK.www.

EXIT SOME PROGRAMS AND TRY A G A I N — You have too many programs open. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is too large to fit on the disk. I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable floppy disk or CD. O P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see page 132). NOT ENOUGH MEMORY OR RESOURCES. Solving Problems 75 . Remove the floppy disk and restart the computer.S YS T E M D I S K O R D I S K E R R O R — A floppy disk is in the floppy drive. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames. see the documentation for the operating system or the program that was running at the time the message appeared.Solving Problems Error Messages If the message is not listed. Insert a bootable floppy disk or CD. Close all windows and open the program that you want to use. N O N . Try copying the file to a different disk or use a larger capacity disk. or the disk is too full.

4 Select the program you want to remove. your power management settings may have caused the display to turn off. • If the light is off. Try pressing any key or move the cursor to exit standby mode. C H E C K T H E A C A D A P T E R — Check the AC adapter cable connections.com A R E Q U I R E D . 5 Click Remove or Change/Remove and follow the prompts on the screen. D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. such as a lamp.dell.www. 1 Click the Start button. the battery charge may be depleted. X:\ IS NOT ACCESSIBLE. and turn on the computer. • If the light is on. 3 Click Add or Remove Programs. the computer has power. press the power button.com | support. T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again. Remove and then reinstall the program. 2 Click Control Panel. CHECK THE L I G H T — When the light is blinking. the computer is in standby mode—press the power button to exit standby mode. Video and Display Problems If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports. • If the light is blinking. 6 See the program documentation for installation instructions. 76 Solving Problems . ensure that it is on. it is recommended that you attach an external monitor to your computer.dell. Connect the computer to an electrical outlet using the AC adapter. If the AC adapter has a light. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device. C H E C K T H E B A T T E R Y — If you are using a battery to power your computer.

fluorescent lights. Solving Problems 77 . A D J U S T T H E P O W E R P R O P E R T I E S — Search for the keyword standby in Windows Help and Support Center. 3 Click the area you want to change or click the Display icon. 2 Click Appearance and Themes. ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. If the display is difficult to read A D J U S T T H E B R I G H T N E S S — See the Dell Inspiron Help file for instructions on adjusting the brightness. see "Error Messages" on page 75. S W I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor. To access the Help and Support Center. power strips. see page 16. 4 Try different settings for Color quality and Screen resolution. which can cause poor picture quality. halogen lamps. M O V E YO U R E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker system includes a subwoofer. see page 17. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans. or other appliances. To access the help file. and the extension cable to verify that the computer turns on.C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices. S E E "E R R O R M E S S A G E S " — If an error message appears. press <Fn><F8> to switch the video image to the display. R O T A T E T H E C O M P U T E R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare. ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel.

Hard Drive Problems NOTE: For information on saving files to a floppy disk. C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner cable is firmly connected to the computer and to the scanner.dell. Contact Dell (see page 132). 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. 78 Solving Problems . U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button. If the external monitor works. To access the help file.www. If you have problems with a hard drive A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating system from starting. see the Dell Inspiron Help file.com If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Turn off your computer and connect an external monitor to the computer. see page 16. Scanner Problems C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on.dell. R E I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions. Try allowing the computer to return to room temperature before turning it on. the computer display or video controller may be defective.com | support.

CHECK THE DRIVE FOR ERRORS 1 Click the Start button and click My Computer. 2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start.

PC Card Problems
C H E C K T H E P C C A R D — Ensure that the PC Card is properly inserted into the connector. E N S U R E T H A T T H E C A R D I S R E C O G N I Z E D B Y W I N D O W S ® — Doubleclick the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that the card is listed. IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD — Contact Dell (see page 132). IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY D E L L — Contact the PC Card manufacturer.

External Keyboard Problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C H E C K T H E K E Y B O A R D C A B L E — Shut down the computer (see page 35). Disconnect the keyboard cable and check it for damage. If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

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CHECK THE EXTERNAL KEYBOARD 1 Turn off the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows® desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display. If you cannot verify these steps, you may have a defective external keyboard. TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE
INTEGRATED KEYBOARD

1 Turn off the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to Programs, point to

Accessories, and click Notepad.
5 Type some characters on the external keyboard and verify that they appear on

the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 132).

Power Problems
NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file,
see page 16.

C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer. C H A R G E T H E B A T T E R Y — The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer.

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CHECK THE BATTERY STATUS LIGHT

— If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Turn off the computer (see page 35), disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 132). TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S — See the Dell Inspiron Help file or search for the keyword standby in the Windows Help and Support Center. To access help, see page 16. R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank, reseat the memory modules. (For instructions, see page 103.)

Unexpected Characters
D I S A B L E T H E N U M E R I C K E Y P A D — Press <Fn><Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

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click Control Panel. E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the printer.com | support. select an icon. 2 Disconnect the mouse. disconnect it and connect the mouse directly to the computer. Firmly reconnect the cable. 3 Try adjusting the settings. C H E C K T H E M O U S E C A B L E — Shut down the computer (see page 35). Disconnect the mouse cable and check it for damage.dell. 2 Click Mouse. If the touch pad operates correctly. TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE.dell. Printer Problems C H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is properly connected to the computer (see page 33). and open it. 3 Turn on the computer. If you are using a mouse extension cable. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device. and then click Printers and Other Hardware. use the touch pad to move the cursor around.com Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button. such as a lamp. CHECK THE TOUCH PAD 1 Turn off the computer.www. 82 Solving Problems . R E I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 90. 4 At the Windows desktop. the mouse may be defective.

and then click the Ports tab. If the status light is not green. 5 Click Properties. Ensure that you properly installed and configured the program. right-click the printer icon. If the printer model is listed. 2 Click Control Panel. CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — Green indicates that the network connection is active. R E S T A R T T H E C O M P U T E R — Try to log on to the network again. Solving Problems 83 . Amber indicates that the optional network adapter driver is loaded and the adapter is detecting activity. 4 Click View installed printers or fax printers. General Program Problems A program crashes NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.VE R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R 1 Click the Start button. 3 Click Printers and Other Hardware. Reinstall the program if necessary. try replacing the network cable. S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. C O N T A C T Y O U R N E T W O R K A D M I N I S T R A T O R — Verify that your network settings are correct and that the network is functioning. Network Problems C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the optional connector on the computer and the network wall jack. R E I N S T A L L T H E P R I N T E R D R I V E R — See the documentation supplied with the printer. Ensure that the Print to the following port(s): setting is USB.

A solid blue screen appears TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown (see page 35). Error messages appear R E V I E W "E R R O R M E S S A G E S " — Look up the message and take the appropriate action.com | support. double-click My Computer. See the software documentation. not all DVD titles work in all DVD drives. Verify that the light is blinking.com A program stops responding END THE PROGRAM 1 Simultaneously press <Ctrl><Shift><Esc>.dell.www. High-speed CD drive vibration is normal and may cause noise. CD or DVD Problems If you cannot play a CD. 3 Click End Task. Follow the instructions on the screen. Viruses can sometimes prevent Windows from recognizing the drive. ScanDisk automatically runs during the start-up process. The solid blue screen appears because you were not able to perform a proper Windows® shutdown.dell. E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. press the power button until the computer turns off. Insert a bootable disk and restart the computer. If the drive is not listed. or DVD NOTE: Because of different worldwide file types. indicating normal operation. This noise does not indicate a defect with the drive or the CD. 2 Click the Applications tab. In other operating systems. Press the power button again to restart the computer. and then select the program that is no longer responding. CD-RW. 84 Solving Problems . perform a full scan with your antivirus software to check for and remove viruses.

TR Y A N O T H E R D I S C — Insert another disc to eliminate the possibility that the original disc is defective. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. REINSTALL THE DRIVE 1 Save and close any open files, exit any open programs, and shut down the computer. 2 Remove the drive. See "Using the Module Bay" on page 45 for instructions. 3 Reinstall the drive. 4 Turn on the computer. C L E A N T H E D R I V E O R D I S C — See "Cleaning Your Computer" in the Dell Inspiron Help file for instructions. To access the help file, see page 16.

If you cannot eject the CD, CD-RW, or DVD drive tray
1 Ensure that the computer is turned off. 2 Straighten a paper clip and insert one end into the eject hole at the front of the

drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running. • Ensure that the disk or disc is inserted properly.

If the CD-RW drive stops writing

DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW — Search for the keyword standby in the Windows Help and Support Center. To access the Help and Support Center, see page 17.

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C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD creation software. E X I T A L L O T H E R O P E N P R O G R A M S — Exiting all other open programs before writing to the CD-RW may alleviate the problem.

Sound and Speaker Problems
If you have a problem with integrated speakers
A D J U S T T H E W I N D O W S ® V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press <Fn><End> to disable (mute) or re-enable the integrated speakers. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 90.

If you have a problem with external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, make sure that you did not turn the player volume down or off.

C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — See the setup diagram supplied with the speakers. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E N S U R E T H A T T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers.

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A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. TE S T T H E S P E A K E R S — Plug the speaker audio cable into the line-out connector on the computer. Ensure that the headphone volume control is turned up. Play a music CD. R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test button on the subwoofer. See the speaker documentation for self-test instructions. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 90.

E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark.

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CHECK THE TELEPHONE LINE CONNECTION — CHECK THE TELEPHONE JACK — CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — USE A DIFFERENT TELEPHONE LINE — • Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that you hear a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S — 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

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E . Drivers What Is a Driver? A driver is a program that controls a device such as a printer. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.M A I L D E L L — Go to support. call Dell for technical assistance (see page 132). See "Dell Technical Support Policy (U. Ensure that you are installing software appropriate for your operating system.S.Resolving Other Technical Problems G O T O T H E D E L L S U P P O R T W E B S I T E — Go to support. Many drivers. Connect or install a new device. A driver acts like a translator between the device and any other programs that use the device. You may need to install drivers if you: • • • Upgrade your operating system. See "Dell Technical Support Policy (U. All devices require a driver program.com and then click E-Mail Dell in the Communicate list.com for help with general usage.S. Only)" on page 132 for a description of the hardware and software support provided by Dell. you can expect to receive an e-mail message from Dell within hours. mouse. Only)" on page 132 for a description of the hardware and software support provided by Dell.S. Solving Problems 89 . come with your Microsoft® Windows® operating system. NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Only)" on page 132 for a description of the hardware and software support provided by Dell.dell. and troubleshooting questions. installation. such as the keyboard driver. or keyboard. Send an e-mail message to Dell about your problem. Reinstall your operating system. See "Dell Technical Support Policy (U.dell. C O N T A C T D E L L — If you cannot solve your problem using the Dell™ support website or e-mail service.

If you install drivers obtained from other sources. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support. Click System. click Performance and Maintenance. you may need to reinstall the driver (see page 90) or install a new driver.com | support.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. Click System. your computer might not work correctly. 1 2 3 4 5 6 7 8 Click the Start button and click Control Panel. Click the Drivers tab. use Windows XP Device Driver Rollback to replace the driver with the previously installed version. click Performance and Maintenance. If Device Driver Rollback does not resolve the problem. Right-click the device for which the new driver was installed and click Properties. 90 Solving Problems . click the Hardware tab. Under Pick a Category. update the driver.com Identifying Drivers If you experience a problem with any device. Click Roll Back Driver. Click Device Manager. In the System Properties window. In the System Properties window. 1 2 3 4 5 6 Click the Start button and click Control Panel. if necessary.www. Click Device Manager. Under Pick a Category. then use System Restore (see page 93) to return your computer to the operating state that existed before you installed the new driver. If an exclamation point is next to the device name. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver.dell. identify whether the driver is the source of your problem and.dell. click the Hardware tab. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.dell.

If no Install button is present. then reinstall the driver from the Drivers and Utilities CD. either see the appropriate instructions in the following subsections. click the CD directory on the driver information window to display the files associated with that driver. A link or links appear(s) for the specific drivers and utilities used by your computer. In most cases. For installation instructions. and exit any open programs. 1 2 3 4 After extracting the driver files to your hard drive as described in the previous section. The first time that you run the CD. Click the Install button (if present) to begin installing the driver or utility. 1 2 Save and close any open files. 6 7 Manually Reinstalling Drivers NOTE: If you are reinstalling an infrared sensor driver. it might prompt you to install setup files. you must first enable the infrared sensor (see page 131) in system setup before continuing with the driver installation. select the appropriate categories from the System Model. Operating System. Click Next. Click OK. and then read the readme file. select your preferred language for the driver or utility (if available). 3 4 From the Language drop-down menu in the toolbar. Click Properties. Modems or Infrared devices). Double-click the type of device for which you are installing the driver (for example. A welcome screen appears. and then double-click the autorcd.Using the Drivers and Utilities CD If using Device Driver Rollback or System Restore does not resolve the problem. follow the extracting instructions. Under Search Criteria. and follow the instructions on the screen to continue. Insert the Drivers and Utilities CD. or click Extract. start Windows Explorer. At the welcome screen. click the Start button and right-click My Computer. and Topic drop-down menus. Click the Hardware tab and click Device Manager. the CD starts running automatically. If it does not. automatic installation is not an option. follow the screen prompts to complete the installation. click your CD drive directory to display the CD contents. 5 After the CD completes the hardware scan.exe file. you can also detect other drivers and utilities. The CD automatically scans your hardware to detect drivers and utilities used by your computer. If instructed to navigate to the driver files. Click the link of a specific driver or utility to display information about the driver or utility that you want to install. Solving Problems 91 .

click I need to resolve a hardware conflict on my computer. 6 Reconfigure the devices or remove the devices from the Device Manager. See the documentation that came with the device for information on configuring the device. check for devices that are incorrectly configured. Click Install from a list or specific location (Advanced) and click Next. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured. Click Hardware Troubleshooter in the Search Results list.com 5 6 7 8 9 10 Double-click the name of the device for which you are installing the driver. The Device status area in the Properties window reports the cards or devices that need to be reconfigured. Type hardware troubleshooter in the Search field and click the arrow to start the search.dell.dell. Click the Hardware tab and click Device Manager. 5 Double-click any device marked with an exclamation point to display the Properties window. and click Next. In the Hardware Troubleshooter list. When the name of the appropriate driver appears. Click the Driver tab and click Update Driver. In the Device Manager list.www. Click Browse and browse to the location to which you previously extracted the driver files. Click the Start button and click Help and Support. Click Performance and Maintenance and click System. To resolve incompatibilities using Device Manager: 1 2 3 4 Click the Start button and click Control Panel. you can use Device Manager or the Hardware Troubleshooter to resolve the incompatibility. To resolve incompatibilities using the Hardware Troubleshooter: 1 2 3 4 92 Solving Problems . Click Finish and restart your computer.com | support. Incorrectly configured devices are indicated by a yellow exclamation point (!) or a red X if the device has been disabled. click Next.

Follow the instructions on the screen. 1 2 3 Click the Start button. If that is unsuccessful. then use System Restore. Solving Problems 93 . Creating a Restore Point 1 2 3 Click the Start button and click Help and Support. open. software. Click a calendar date to which you want to restore your computer. point to All Programs→ Accessories→ System Tools. NOTICE: Make regular backups of your data files. To access the Help and Support Center. see page 17. or delete any files or programs until the system restoration is complete. All calendar dates with available restore points appear in boldface type. click the restore point that you prefer. If a calendar date has only one restore point. 4 Select a restore point and click Next. 5 Click Next. or other system settings have left the computer in an undesirable operating state. System Restore does not monitor your data files or recover them. To change the restore point. then that restore point is automatically selected. save and close any open files and exit any open programs. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver. Ensure that Restore my computer to an earlier time is selected and click Next. click OK. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. If two or more restore points are available. and then click System Restore. you can either repeat the steps using a different restore point. See the Windows Help and Support Center for information on using System Restore. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. or you can undo the restoration. Do not alter. NOTICE: Before you restore the computer to an earlier operating state.Using Microsoft® Windows® XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware. 6 After the computer restarts. use Device Driver Rollback (see page 90) to resolve the problem. Click System Restore.

hold down the mute button and press the computer’s power button to begin the Dell Diagnostics. perform the checks in "Solving Problems" on page 75 and run the Dell Diagnostics before you contact Dell for technical assistance. NOTE: If you see a message stating that no diagnostics utility partition has been found.dell. The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. Turn on the computer.dell. click OK. Click the System Restore tab. 1 2 3 Shut down the computer (see page 35). press <F12> immediately. Click System. Connect the computer to an electrical outlet. NOTE: If your computer cannot display a screen image. save and close all open files and exit any open programs. Click Next. When the DELL™ logo appears. System Restore is automatically disabled. After the computer restarts. When to Use the Dell Diagnostics If you experience a problem with your computer. and then click System Restore. 94 Solving Problems .com Undoing the Last System Restore NOTICE: Before you undo the last system restore. NOTE: If you cannot see anything on your display.www. point to All Programs→ Accessories→ System Tools. NOTICE: The Dell Diagnostics works only on Dell™ computers. To see if System Restore is enabled: 1 2 3 4 5 Click the Start button and click Control Panel. follow the safety instructions (see page 9).com | support. The System Restore screen appears and the computer restarts. Using the Dell Diagnostics CAUTION: Before you begin any of the procedures in this section. or delete any files or programs until the system restoration is complete. open. Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available. 1 2 3 4 Click the Start button. contact Dell (see page 132). Do not alter. Ensure that Turn off System Restore is unchecked. run the Dell Diagnostics from your Drivers and Utilities CD. Click Performance and Maintenance. The computer automatically runs the Pre-boot System Assessment. Click Undo my last restoration and click Next.

technical support will ask for your Service Tag. If failures are detected during the Pre-boot System Assessment. a series of initial tests of your system board. press <y>. the computer stops and beeps. hard drive. you receive the message Booting Dell Diagnostic Utility Partition. answer any questions that appear. This test typically takes 10 to 20 minutes and requires no interaction on your part. 4 When the boot device list appears. This test typically takes an hour or more and requires you to answer questions periodically. Option Express Test Extended Test Custom Test Symptom Tree 2 If a problem is encountered during a test. Write down the error code and problem description and follow the instructions on the screen. You can customize the tests you want to run. to retest the component that failed. • If the Pre-boot System Assessment completes successfully. write down the error code(s) and contact Dell (see page 132) before continuing on to the Dell Diagnostics. Press any key to continue. Solving Problems 95 . continue to wait until you see the Windows desktop. • • During the assessment. to continue to the next test.If you wait too long and the Microsoft® Windows® logo appears. Performs a thorough check of devices. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears. If you cannot resolve the error condition. When the Dell Diagnostics Main Menu screen appears. Then shut down your computer through the Start menu and try again. To stop the assessment and restart the computer. Tests a specific device. 5 6 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. contact Dell (see "Contacting Dell" on page 132). Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. keyboard. Run Express Test first to increase the possibility of tracing the problem quickly. a message appears with an error code and a description of the problem. NOTE: The Service Tag for your computer is located at the top of each test screen. The computer runs the Pre-boot System Assessment. press <n>. select the test you want to run. Function Performs a quick test of devices. press <r>. and display. highlight Diagnostics and press <Enter>. If a failure is detected. If you contact Dell. click the button for the option you want.

If Device Driver Rollback does not resolve the problem. and various internal tests. Displays your hardware configuration for the selected device.www. error codes. For conventional hard drive configurations. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. and it displays the information in the device list in the left pane of the screen. then use System Restore (see page 93) to return your operating system to the operating state it was in before you installed the new device driver. you need the following items: • • Dell™ Operating System CD Dell Drivers and Utilities CD NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer.dell. Displays error conditions encountered. close the Main Menu screen. the primary hard drive is the first drive detected by the computer. To exit the Dell Diagnostics and restart the computer. first try using Windows XP Device Driver Rollback (see page 90). back up all data files on your primary hard drive. and the problem description. When the tests are complete. To reinstall Windows XP. click the applicable tab described in the following table for more information.com 3 If you run a test from the Custom Test or Symptom Tree option. Function Displays the results of the test and any error conditions encountered. Reinstalling Microsoft® Windows® XP Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver.com | support. Use the Drivers and Utilities CD to load any required drivers. close the test screen to return to the Main Menu screen. Tab Results Errors Help Configuration Parameters 4 Allows you to customize the test by changing the test settings. The Dell Diagnostics obtains configuration information for all devices from system setup. Describes the test and may indicate requirements for running the test. 96 Solving Problems . memory. NOTICE: Before performing the installation.dell.

do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. and then shut down the computer and try again. After you reinstall the operating system. wait until you see the Windows desktop. press <Esc> to select that option. Insert the Operating System CD. and other software. The reinstallation process can take 1 to 2 hours to complete. and follow the instructions on the screen. The computer automatically restarts multiple times. disable any virus protection software installed on your computer before you reinstall Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Press <F12> immediately after the DELL™ logo appears. NOTICE: The Operating System CD provides options for reinstalling Windows XP. If your computer already has Windows XP installed and you want to recover your current Windows XP data. Booting From the Operating System CD 1 2 3 4 Save and close any open files and exit any open programs. Read the information on the Microsoft Windows Licensing Agreement screen. If you want to install a new copy of Windows XP. NOTICE: To prevent conflicts with Windows XP. Windows XP Setup 1 2 3 4 5 When the Windows XP Setup screen appears. Solving Problems 97 . you must also reinstall the device drivers (see "Reinstalling Drivers and Utilities" on page 90). and the operating system begins to copy files and install the devices. perform all the steps in the following sections in the order in which they are listed. NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. If the operating system logo appears. Press <Enter> to select the highlighted partition (recommended). Therefore. press <Enter> to select To set up Windows now. Click Exit if the Install Windows XP message appears. 5 6 Press the arrow keys to select CD-ROM. When the Press any key to boot from CD message appears. Restart the computer. and press <F8> to accept the license agreement.Reinstalling Windows XP To reinstall Windows XP. The Windows XP Setup screen appears. and remove the CD. virus protection program. See the documentation that came with the software for instructions. and press <Enter>. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. type r to select the repair option. press any key.

time. 13 14 15 16 17 18 19 20 21 When the Welcome to Microsoft screen appears. Reinstall your programs. enter the requested information and click Next. Enter the date. If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration. enter a name for your computer (or accept the one provided) and a password.www. at the Computer Name and Administrator Password window. If you are unsure of your settings. at the What's your computer's name window.com 6 7 8 When the Regional and Language Options screen appears. and remove the CD. When the Who will use this computer? screen appears. enter your selections. 98 Solving Problems . The computer automatically restarts. you can enter up to five users. For instructions. enter a name for your computer (or accept the name provided) and click Next. and click Next. click Skip. see "Reinstalling Drivers and Utilities" on page 90. Click Finish to complete the setup. Reinstall your virus protection software.com | support. If you are reinstalling Windows XP Home Edition. and time zone in the Date and Time Settings window. If you are reinstalling Windows XP Professional. Click Next. and click Next. If the Networking Settings screen appears. accept the default selections. click Next. click Typical and click Next. select No. 9 10 11 12 If the Modem Dialing Information screen appears.dell. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. When the How will this computer connect to the Internet? message appears. When the Ready to register with Microsoft? screen appears. Enter your name and organization (optional) in the Personalize Your Software screen. and click Next. select the settings for your location and click Next. Reinstall the appropriate drivers with the Drivers and Utilities CD. Windows XP installs the operating system components and configures the computer. not at this time and click Next.dell. NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs. you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve.

You have read the safety information (see page 9). pull on its connector or on its strain-relief loop. each procedure in this chapter assumes that a part can be replaced by performing the removal procedure in the reverse order. Hold a card by its edges or by its metal mounting bracket. Also. Damage due to servicing that is not authorized by Dell is not covered by your warranty. each procedure assumes that the following conditions exist: • • You have performed the steps in "Shutting Down Your Computer" (see page 99). ensure that both connectors are correctly oriented and aligned. CAUTION: Handle components and cards with care. CAUTION: Before you begin any of the procedures in this section. if you are disconnecting this type of cable. Some cables have a connector with locking tabs. not on the cable itself. Recommended Tools The procedures in this document may require the following tools: • • • • Small flat-blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program floppy disk or CD Shutting Down Your Computer Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety. NOTE: Unless otherwise noted. NOTICE: When you disconnect a cable. not by its connector edge. As you pull connectors apart. Do not touch the components or contacts on a card. press in on the locking tabs before you disconnect the cable. NOTICE: Only a certified service technician should perform repairs on your computer.Adding and Replacing Parts Before You Begin This section provides procedures for removing and installing the components in your computer. Adding and Replacing Parts 99 . Unless otherwise noted. before you connect a cable. Hold a component such as a memory module by its side edges. follow the safety instructions at the front of this document (see page 9). keep them evenly aligned to avoid bending any connector pins.

Shut down the computer. 6 7 Remove any installed PC Cards from the PC Card slot. If your computer and attached devices did not automatically turn off when you shut down your computer.dell. 4 5 Disconnect any telephone or telecommunication lines from the computer. perform the following steps before you begin working inside the computer. and then press the power button to ground the system board.com NOTICE: To avoid damaging the computer. 100 Adding and Replacing Parts . NOTICE: To avoid damaging the system board. first plug the cable into the network wall jack and then plug it into the computer. you must remove the main battery before you begin working inside the computer. 1 2 3 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.dell. Disconnect your computer and all attached devices from their electrical outlets. Ensure that the computer and any attached devices are turned off. and then remove the battery from the bay. 8 Slide and hold the battery-bay latch release on the bottom of the computer. NOTICE: To connect a network cable.www. NOTICE: To disconnect a network cable. press and hold the power button for 4 seconds. Close the display and turn the computer upside down on a flat work surface.com | support. first unplug the cable from your computer and then unplug it from the network wall jack.

NOTICE: To avoid damaging the system board. NOTICE: To prevent data loss. store it in protective antistatic packaging. You also need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard drive. do not touch the metal housing of the hard drive. even a slight bump can damage the drive. read the safety instructions at the front of this document (see page 9). Remove the hard drive (see page 101). you must remove the main battery before you begin working inside the computer. and remove the hard drive screw. Adding and Replacing Parts 101 . Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is hot. See "Protecting Against Electrostatic Discharge" on page 13. hard drive NOTICE: When the hard drive is not in the computer. NOTE: You need the Operating System CD to install the Microsoft® Windows® operating system. in standby mode. or in hibernate mode. turn off your computer (see page 35) before removing the hard drive. To replace the hard drive in the hard drive bay: 1 2 Follow the procedures in "Before You Begin" (see page 99). Do not remove the hard drive while the computer is on. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTICE: Hard drives are extremely fragile.9 10 Remove any installed module from the module bay. Turn the computer over. CAUTION: Before working inside your computer.

For instructions.com | support.www. you may damage the connector. Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging.dell. Use the Drivers and Utilities CD to install the drivers and utilities for your computer. see "Reinstalling Drivers and Utilities" on page 90. hard drive foam packaging 102 Adding and Replacing Parts . Otherwise. see "Reinstalling Microsoft Windows XP" on page 96. 5 6 7 8 Slide the drive into the bay until it is fully seated. NOTICE: Use firm and even pressure to slide the drive into place. Save the original packaging for storing or shipping the hard drive. For instructions.com 3 4 Slide the hard drive out of the computer.dell. Use the Operating System CD to install the operating system for your computer. Replace and tighten the screw. the hard drive may be damaged in transit. If you use excessive force. Remove the new drive from its packaging.

read the safety instructions at the front of this document (see page 9). unscrew the captive screw labeled "M". See "Specifications" on page 123 for information on the memory supported by your computer.Memory You can increase your computer memory by installing memory modules on the system board. Turn the computer over. NOTE: This computer requires matched memory modules and therefore. 1 2 Follow the procedures in "Before You Begin" (see page 99). Install only memory modules that are intended for your computer. and remove the memory module cover. CAUTION: Before working inside your computer. you must remove the main battery before you begin working inside the computer. do not use tools to spread the memory-module securing clips. NOTE: Memory modules purchased from Dell are covered under your computer warranty. Adding and Replacing Parts 103 . it always has two identical memory modules. captive screw memory module cover NOTICE: To prevent damage to the memory module connector. NOTICE: To avoid damaging the system board.

dell. Remove the module from the connector at a 45-degree angle. Insert memory modules at a 45-degree angle to avoid damaging the connector. memory module securing clips (2 per connector) NOTICE: Make sure that memory modules are installed in both connectors and that they are of the same capacity.www. 104 Adding and Replacing Parts .com | support.com 3 If you are replacing a memory module.dell. remove the existing module: a b Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

5 Replace the cover. the computer may not boot properly. Forcing the cover to close may damage your computer. it detects the additional memory and automatically updates the system configuration information. As the computer boots. Slide the module firmly into the slot at a 45-degree angle. 6 7 Insert the battery into the battery bay. NOTICE: If the cover is difficult to close. Adding and Replacing Parts 105 . To confirm the amount of memory installed in the computer. No error message indicates this failure. remove the module and reinstall it. remove the module and reinstall it.4 Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly. If you do not feel the click. or connect the AC adapter to your computer and an electrical outlet. a b Align the notch in the module edge connector with the tab in the connector slot. and rotate the module down until it clicks into place. Turn on the computer. click Help and Support. and then click Computer Information. click the Start button.

Mini PCI card cover captive screw 106 Adding and Replacing Parts . Unscrew the captive screw labeled “C” and remove the Mini PCI card cover. the card is already installed. Approved Mini PCI cards may be purchased only from Dell. NOTE: 2.802.4-GHz (802.11b. 802. Under no circumstances should you install such a device. Only products approved for use in your portable computer may be installed. Turn the computer over. follow the instructions noted below.11a/b.dell.4-GHz Wireless LAN PC Cards may be removed and installed by the user.dell. you must remove the main battery before you begin working inside the computer.www. Only trained Dell service personnel are authorized to install a 5-GHz Wireless LAN Mini PCI card. If you are removing and/or installing a 2. 802. CAUTION: Before working inside your computer. If you ordered a Mini PCI card with your computer. 1 2 3 Follow the procedures in "Before You Begin" (see page 99). NOTICE: To avoid damaging the system board.11a/b/g) Wireless LAN Mini PCI cards.com | support.com Mini PCI Card CAUTION: FCC rules strictly prohibit users from installing 5-GHz (802.11b/g) Mini PCI card.11a. read the safety instructions at the front of this document (see page 9).

securing tabs Adding and Replacing Parts 107 . If you are replacing a Mini PCI card. remove the existing card: a Disconnect the antenna cables from the Mini PCI card. go to step 5. Lift the Mini PCI card out of its connector. antenna cables b c Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.4 If a Mini PCI card is not already installed.

dell. 6 Connect the antenna cables to the Mini PCI card. and press the Mini PCI card into the connector until it clicks. check the connectors and realign the card. 108 Adding and Replacing Parts . never place the cables under the card. antenna cables 7 Replace the cover and tighten the captive screw. NOTICE: The connectors are keyed to ensure correct insertion.com NOTICE: To avoid damaging the antenna cables or the Mini PCI card. If you feel resistance.www.dell.com | support. 5 Align the Mini PCI card with the connector at a 45-degree angle.

you must remove the main battery before you begin working inside the computer. subwoofer cable battery subwoofer cable connector Adding and Replacing Parts 109 . Use a small screwdriver or scribe to release the subwoofer from the compartment in the battery. it is already installed. NOTICE: To avoid damaging the system board. ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. Remove the battery (see page 42). read the safety instructions at the front of this document (see page 9). If you ordered a subwoofer with your computer. To remove and replace a subwoofer: 1 2 Follow the procedures in "Before You Begin" (see page 99).Subwoofer CAUTION: Before performing the following procedures. 3 Remove the subwoofer from the battery: a b Disconnect the subwoofer cable. NOTICE: To avoid electrostatic discharge.

www. 110 Adding and Replacing Parts .dell.com | support. subwoofer cable battery subwoofer cable connector 5 6 Connect the cable to the subwoofer connector.com 4 Insert the subwoofer into the compartment within the battery. Replace the battery in the battery bay (see page 43).dell.

ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. read and follow the safety instructions at the front of this document (see page 9). one with screws labeled "F2" (fan 2) and one with screws labeled "F3" (fan 3). NOTICE: To avoid damaging the system board. captive screws (2) fan cover audio connectors Adding and Replacing Parts 111 .Fans CAUTION: Before you perform the following procedures. To remove fan 2: 1 2 3 Follow the procedures in "Before You Begin" (see page 99). lift up the fan cover. NOTE: This fan cover comes off over the audio connectors. The two fans are located on the bottom of the computer. NOTICE: To avoid electrostatic discharge. and remove it from the computer. Unscrew the two captive screws labeled "F2". Turn the computer over. you must remove the main battery before you begin working inside the computer.

" Lift the fan out of the computer.dell. It remains attached to the fan.dell.com | support. When replacing fan 2. To remove fan 3: 1 2 Unscrew the two captive screws labeled "F3.com 4 Remove the screw on the fan and lift up the fan release lever. press down on the fan surface labeled "Press here" to securely seat the fan in place. NOTE: The cover on this fan is not removable.www. fan release lever screw fan 5 Use the fan release lever to lift the fan out of the computer. 112 Adding and Replacing Parts .

1 Follow the procedures in "Before You Begin" (see page 99). To remove computer components. NOTICE: To avoid electrostatic discharge. and the center cover.fan cover captive screws (2) Hinge Covers CAUTION: Before you perform the following procedures. ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTE: The hinge cover consists of three separate pieces: the left cover. remove only the center cover. 2 Remove the left and right hinge covers: a b Open the display. Slide the left and right hinge covers toward the back of the computer. Adding and Replacing Parts 113 . and then slide them to the side. you must remove all three covers except for when removing the keyboard or the reserve battery. For these two components. you must remove the main battery before you begin working inside the computer. away from the computer. read and follow the safety instructions at the front of this document (see page 9). the right cover. NOTICE: To avoid damaging the system board.

dell. NOTICE: To avoid damaging the cover. press in on the two hinge cover snaps and pull them up slightly to disengage them.dell. 114 Adding and Replacing Parts . hinge cover snaps (2) c Open the display all the way (180 degrees) so that it lies flat against your work surface. Facing the front of the computer.www.com left hinge cover right hinge cover 3 Remove the center hinge cover: a b Close the display.com | support. do not lift the center hinge cover on both sides simultaneously.

disconnect the center-hinge-cover flex cable from the system board connector. you must remove the main battery before you begin working inside the computer. NOTICE: To avoid damaging the system board. center hinge cover system board connector center-hinge-cover flex cable and pull-tab Display CAUTION: Before you perform the following procedures. Using the pull-tab. NOTICE: To avoid electrostatic discharge.d e Lift the center hinge cover on the right side first just enough to access the flex-cable connector. Adding and Replacing Parts 115 . ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. read and follow the safety instructions at the front of this document (see page 9).

Remove the left.dell. screws labeled "D" (4) 3 4 Turn the computer right-side up.com | support.com 1 2 Follow the procedures in "Before You Begin" (see page 99). right. antenna cables (2) display display cable system board connector 5 6 Disconnect the antennae cables (pull to separate the connectors). and center hinge covers (see page 113).dell.www. Disconnect the display cable. 116 Adding and Replacing Parts . Turn the computer over and remove the four screws (two on each side) labeled "D" on the bottom of the computer. using the pull-tab.

tabs (2) display ribbon tape Adding and Replacing Parts 117 . display When you replace the display.7 Lift the display out of the computer at a 90-degree angle. ensure that the ribbon tape around the display cable is securely tucked underneath the two tabs.

dell.dell. NOTE: You do not need to remove the left and right hinge covers. NOTICE: To avoid damaging the system board. read and follow the safety instructions at the front of this document (see page 9). display antenna cable clip antenna cables (2) Keyboard CAUTION: Before you perform the following procedures.www. ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip. you must remove the main battery before you begin working inside the computer.com | support.com Also. 118 Adding and Replacing Parts . Open the display. 1 2 3 Follow the procedures in "Before You Begin" (see page 99). Remove the center hinge cover (see page 113). NOTICE: To avoid electrostatic discharge. ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer.

easily dislodged. Be careful when removing and handling the keyboard. Hold the keyboard up and slightly forward to allow access to the keyboard connector. hook the four tabs along the front edge of the keyboard into the palm rest. Pull up on the keyboard connector tab to disconnect the keyboard connector from the system board. screws (2) keyboard keyboard connector tab system board connector NOTICE: To avoid scratching the palm rest when replacing the keyboard. and time-consuming to replace. and then secure the keyboard in place.4 Remove the keyboard: a Remove the two screws across the top of the keyboard. NOTICE: The keycaps on the keyboard are fragile. b c d Lift up the keyboard and slide it forward. Adding and Replacing Parts 119 .

com Reserve Battery CAUTION: Before you perform the following procedures.www. ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer. Remove the center hinge cover (see page 113). Disconnect the reserve battery cable connector from the system board. NOTICE: To avoid damaging the system board.com | support. read and follow the safety instructions at the front of this document (see page 9). NOTE: You do not need to remove the left and right hinge covers. you must remove the main battery before you begin working inside the computer.dell. reserve battery clip reserve battery system board connector 120 Adding and Replacing Parts . Pull the reserve battery together with the clip straight out of the computer base. Lift the reserve battery clip slightly to disengage it from the fan chassis.dell. 1 2 3 4 5 6 Follow the procedures in "Before You Begin" (see page 99). NOTICE: To avoid electrostatic discharge. Remove the keyboard (see page 118).

Pull the module out of the compartment so that you can disconnect the card from its cable and remove it from the computer. NOTICE: To avoid damaging the system board. NOTICE: To avoid electrostatic discharge. ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer.Card with Bluetooth® Wireless Technology CAUTION: Before you perform the following procedures. 1 2 3 Remove the battery (see page 42). read and follow the safety instructions at the front of this document (see page 9). you must remove the main battery before you begin working inside the computer. it is already installed. Open the card door. If you ordered a card with Bluetooth wireless technology with your computer. card card connector card door Adding and Replacing Parts 121 .

www.dell.com | support.dell.com 122 Adding and Replacing Parts .

3 V and 5 V 68 pins PCMCIA 16 bits CardBus 32 bits Intel 865PE 64 bits dual-channel DDR memory. 64 bits per channel 32 bits 1 MB 64 bits 32 bits Intel® Pentium® 4 with Hyper-Threading technology 800 MHz Appendix 123 .Appendix Specifications Processor Processor type External bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width (maximum) Texas Instruments PCI 4510 one (supports one Type I or Type II card) 3.

www.com | support. nonpowered connector sensor compatible with IrDA Standard 1.1 (Fast IR) 7-pin mini-DIN connector (optional S-video to composite video adapter cable) Type IIIA Mini PCI card slot RJ-11 port RJ-45 port USB D/Bay (powered USB) connector IEEE 1394 Infrared S-video TV-out Mini PCI Modem Network adapter Communications Modem: Type Controller Interface v.dell.dell. 256 MB 2048 MB Memory module capacities Memory type Memory configuration support Minimum memory Maximum memory Ports and Connectors Video Digital-video interface (DVI-I) Audio 15-hole connector one 24-hole connector microphone miniconnector. both the connectors must contain memory modules and they must be of the same size and configuration. and 1024 MB PC3200 dual-channel only NOTE: To get dual-channel memory bandwidth capability.0-compliant connectors 4-pin power supply 4-pin mini. single SODIMM per channel 128 MB. 256 MB.92 56K MDC softmodem internal AC’97 bus 124 Appendix . stereo headphone/speakers miniconnector. S/PDIF connector three 4-pin USB 2.com Memory Memory module connector dual-channel DDR. 512 MB. two user-accessible DDR SODIMM connectors.

WSXGA+.8 inches) 344. program menus compatible with Soundblaster and Microsoft® Windows® Sound System Intel AC’97 20-bit (stereo digital-to-analog) 18-bit (stereo analog-to-digital) Appendix 125 . stereo headphones/speakers miniconnector S/PDIF connector Speaker Internal speaker amplifier two 4-ohm speakers 2-W per channel stereo into 4 ohms.5 mm (13.5 mm (8. Bluetooth® wireless technology Video Video type Data bus Video controller Video memory LCD interface TV support 64-bit hardware accelerated 8X AGP ATI Mobility RADEON 9700 64 MB and 128 MB LVDS NTSC or PAL in S-video and composite modes Audio Audio type Audio controller Stereo conversion Interfaces: Internal External AC’97 microphone miniconnector.6 inches) WUXGA. WXGA keyboard shortcuts. two speakers per channel 5-W mono into 8 ohms (for the subwoofer) Volume controls Display Type (active-matrix TFT) Dimensions: Height Width 222.Communications (continued) Network adapter Wireless 10/100 Ethernet LAN on system board internal Mini PCI Wi-Fi wireless support.

and Canada). 1280 x 800 (WXGA) 20-ms rise (maximum).dell.dell.9-mm (1.5 W (WXGA) brightness can be controlled through keyboard shortcuts Controls Keyboard Number of keys Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height 64.2588 mm (WXGA) Power Consumption: Panel with backlight (typical) 7.com | support.www.S.5-inch) sensor-active area 48. 88 (Europe).4 inches) 1920 x 1200 (WUXGA).9-mm (2. 91 (Japan) QWERTY/AZERTY/Kanji 126 Appendix .com Display (continued) Diagonal Maximum resolutions 391. 35-ms fall (maximum) 60 Hz 0° (closed) to 180° Response time (typical) Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch ±55° ±48° 0. 1680 x 1050 (WSXGA+).0 W (WUXGA) 6.1971 mm (WSXGA+) 0.1725 mm (WUXGA) 0.9-inch) rectangle 240 cpi 87 (U.0 W (WSXGA+) 5.2 mm (15.

95-WHr "smart" lithium ion dual 8-cell. 66-WHr "smart" lithium ion Appendix 127 .1 lb) 14.5 mm (3.8 inch) 139. 7.4 lb).0 mm (5. dual 8 cell: 0.Track Stick X/Y position resolution (graphics table mode) Size 250 count/sec @ 100 gf protrudes 0.1 A (continuous) 0° to 35°C (32° to 95°F) –40° to 65°C (–40° to 149°F) 500 discharge/charge cycles 88.8 VDC 12-cell.5 A 47–63 Hz 9 A (maximum at 4-second pulse). See "Using a Battery" on page 39 for more information on battery life.5 inches) 21.5 hours 1.5 inches) 12 cell: 0.5 mm (0.5 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions.3–8. Life span (approximate) Temperature range: Operating Storage AC Adapter Input voltage Input current (maximum) Input frequency Output current 90–264 VAC 2.5 mm higher than surrounding keycaps Battery Type Dimensions: Depth Height Width Weight Voltage Charge time (approximate): Computer on Computer off Operating time 2.95 kg (2.6 kg (1.

68–1.7 GRMS 1.8 lb) 50.dell.4 inches) 170.8 inches) 0° to 40°C (32° to 104°F) –40° to 70°C (–40° to 158°F) 40.6 mm (1.9 inches) 358.3 GRMS 10% to 90% (noncondensing) 5% to 95% (noncondensing) 0° to 35°C (32° to 95°F) –40° to 65°C (–40° to 149°F) 4.7 mm (10. Rated output voltage Dimensions: Height Width Depth Weight (with cables) Temperature range: Operating Storage Physical Height Width Depth Weight: With combo drive With DVD drive Environmental Temperature range: Operating Storage Relative humidity (maximum): Operating Storage Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating Storage 0.6 inches) 85.0 kg (8.0 mm(6.4 lb) 19.5 VDC 128 Appendix .5–2.0 mm (1.9 lb) 3.www.7 inches) 0.0 mm (3.com | support.1 inches) 373.9 kg (8.9 mm (14.dell.com AC Adapter (continued) Output power 150 W NOTICE: Do not use an AC adapter rated at less than 150 W with this computer.09 kg (1.

2 to 10. Viewing the System Setup Screens 1 2 Turn on (or restart) your computer. Appendix 129 . see "Windows Help and Support Center" on page 17.2 to 3048 m (–50 to 10. do not change the system setup settings. The system setup screens display the current setup information and settings for your computer. press <F2> immediately. thus overriding options that you set through system setup. see the Help and Support Center.668 m (–50 to 35. If you wait too long and the Windows logo appears.Environmental (continued) Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse): Operating Storage Altitude (maximum): Operating Storage –15. Then shut down your computer and try again. To access the Help and Support Center. Certain changes might make your computer work incorrectly.000 ft) 122 G 163 G Using the System Setup Program Overview NOTE: Your operating system may automatically configure most of the options available in system setup. When the DELL™ logo appears.000 ft) –15. continue to wait until you see the Windows desktop. For more information on configuring features for your operating system. such as: • • • • • System configuration Boot order Boot (start-up) configuration Basic device-configuration settings System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support.

System-setup key functions are listed across the bottom of the screen. To control the boot devices. When the computer finds the files. Options or values that you cannot change (because they are determined by the computer) appear less bright. Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence. the computer starts at the top of the list and scans each enabled device for the operating system start-up files. The upper-right corner of the screen displays help information for the currently highlighted option. including but not limited to the following: • • • • Diskette Drive Modular bay HDD Internal HDD CD/DVD/CD-RW drive During the boot routine. the lower-right corner displays information about the computer. see "Performing a One-Time Boot" on page 131. The Boot Order page displays a general list of the bootable devices that may be installed in your computer. 130 Appendix . highlight the device and then press <u> or <d>(not case-sensitive) to move the highlighted device up or down. the system setup options are listed at the left. To reorder a device in the list. select (highlight) a device by pressing the down-arrow or up-arrow key. highlight the item and press the space bar.www. highlight the item and see the Help area on the screen. To the right of each option is the setting or value for that option. it stops searching and starts the operating system.com System Setup Screens NOTE: For information about a specific item on a system setup screen. You can control the boot sequence and enable/disable devices using the Boot Order page of system setup. On each screen. disabled items appear blue or dimmed without a triangle. • To enable or disable a device. tells the computer where to look to find the software needed to start the operating system. and then enable or disable the device or change its order in the list. • Boot sequence changes take effect as soon as you save the changes and exit system setup. NOTE: To change the boot sequence on a one-time-only basis. You can change settings that appear as white type on the screen.dell.dell. or boot order.com | support. Enabled items appear as white and display a small triangle to the left.

you can use it to establish a link to an infrared device. After you enable the infrared sensor. If you are prompted to restart your computer. Press <Esc> and then click Yes to save the changes and exit the system setup program. Turn on the computer. Appendix 131 . Connect the computer to an electrical outlet. and press the right-arrow key to change the setting to a COM port. highlight the device from which you want to boot and press <Enter>. Changing COM Ports Serial Port allows you to map the serial port COM address or disable the serial port and its address. see "Windows Help and Support Center" on page 17.Performing a One-Time Boot You can set a one-time-only boot sequence without entering system setup. Enabling the Infrared Sensor 1 Enter system setup: a b Turn on your computer. click Yes to restart the computer. contact the infrared device manufacturer.) 1 2 3 Shut down the computer through the Start menu. continue to wait until you see the Windows desktop. 2 Press <Alt><p> until you locate Infrared Data Port under Basic Device Configuration. When the DELL logo appears. After the infrared sensor has been enabled. Then shut down your computer and try again. press <F12> immediately. To access the Help and Support Center. To set up and use an infrared device. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive. NOTE: Ensure that the COM port that you select is different from the COM port assigned to the serial connector. When the boot device list appears. which frees computer resources for another device to use. If you wait too long and the Windows logo appears. NOTE: If neither Fast IR nor Slow IR work. 3 4 5 6 Press the down-arrow key to select the Infrared Data Port setting. click Yes. see the infrared device documentation and the Microsoft® Windows® XP Help and Support Center. the previous boot order is restored. The computer boots to the selected device. Follow the instructions on the screen. Press <F2> when the Dell™ logo appears to enter the system setup program. 4 The next time you reboot the computer.

Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral. any Dell-branded monitors.com Dell Technical Support Policy (U.dell.com. In addition.com (technical support for educational. networking products. and Custom Factory Integration2. government. Additional technical support options may be available for purchase. healthcare. Dell also extends a parts replacement program to cover all nonstandard. accessory. third-party hardware components integrated through CFI for the duration of the computer’s service contract. and so on).dell. Platinum. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system.com support. 1 2 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer. or software program sold by Dell not under the Dell brand (printers. as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. software programs. you can access the following websites: • • • www. 132 Appendix . scanners. microphones for telephonic modems. Support for all third-party software and peripherals is provided by the original manufacturer of the product. speakers. port replicators.www. However. games. Contacting Dell To contact Dell electronically. Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft® Office. and hardware drivers to the original default configuration as shipped from Dell. Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Dell-installed peripherals include any internal expansion cards.S. cameras.dell. and medium/large business customers.dell.com | support. and so on). keyboards. NOTE: Toll-free numbers are for use within the country for which they are listed.dell.dell. Norton Antivirus. Support for third-party software and peripherals is provided by the original manufacturer. mice. or Dell-branded module bay or PC Card accessories. and all associated cabling are included.com (technical support) premiersupport. In addition to this technician-assisted technical support. All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. and Gold customers) For specific web addresses for your country. online technical support is available at support. including Premier. including those purchased and/or installed through Dell Software and Peripherals. find the appropriate country section in the table below. Readyware.

Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Aruba Australia (Sydney) Country Code: 61 City Code: 2 Department Name or Service Area.com 1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Website: support.When you need to contact Dell. Local Numbers.euro. and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924 toll-free: 0-800-444-0733 0-810-444-3355 11 4515 7139 11 4515 7138 toll-free: 800-1578 General Support General Support Website: www. Website and E-Mail Address Area Codes.com Home and Small Business Government and Business Preferred Accounts Division (PAD) Customer Care Corporate Sales Transaction Sales Fax International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com E-mail: tech_support_central_europe@dell.dell. telephone numbers. contact a local or an international operator.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 Appendix 133 . and codes provided in the following table. If you need assistance in determining which codes to use.com.dell. use the electronic addresses.ar Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax General Support E-mail (Australia): au_tech_support@dell.

and Toll-Free Numbers toll-free: 1-866-278-6818 1-800-534-3066 General Support General Support Website: support. Technical Support Tech Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang.dell. Website and E-Mail Address Area Codes. Malaysia) Customer Service (Penang.com/br Customer Support.www.dell.euro.com E-mail for French Speaking Customers: support.dell.com | support.com/be/fr/emaildell/ Technical Support Customer Care Corporate Sales Fax Switchboard 02 481 92 88 02 481 91 19 02 481 91 00 02 481 92 99 02 481 91 00 1-800-342-0671 toll-free: 800-10-0238 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-278-6820 604 633 4966 604 633 4949 604 633 4955 Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673 General Support General Support Website: www.com Country (City) International Access Code Country Code City Code Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Department Name or Service Area.dell. Malaysia) Transaction Sales (Penang.com E-mail: tech_be@dell. Local Numbers.dell. Malaysia) 134 Appendix .euro.

ca/ostatus AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med. government) Technical Support (Home Sales/Small Business) Technical Support (med. and Technical Support Appendix 135 ./large bus./large business./large bus.Country (City) International Access Code Country Code City Code Canada (North York. Website and E-Mail Address Area Codes. and Toll-Free Numbers Online Order Status: www. government) Spare Parts Sales & Extended Service Sales toll-free: 1-800-247-9362 toll-free: 1-800-950-1329 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541 toll-free: 1230-020-4823 Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 General Support Sales. Ontario) International Access Code: 011 Department Name or Service Area. Local Numbers.dell.. Customer Support. government) Sales (Home Sales/Small Business) Sales (med..

and so on) Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2222 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 980-9-15-3978 0800-012-0435 Colombia Costa Rica General Support General Support 136 Appendix . printers. Local Numbers. and Toll-Free Numbers Tech Support website: support.dell. routers.com Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592 Department Name or Service Area. and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors. Latitude™. switches.com Tech Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™.www.com | support.com. Website and E-Mail Address Area Codes. PDAs.cn Tech Support E-mail: cn_support@dell.dell.dell.

euro. Website and E-Mail Address Area Codes.com E-mail Support (desktop computers): den_support@dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax TechFax Switchboard 02 2186 27 27 02 2186 27 11 02 2186 27 14 02 2186 27 28 02 2186 27 11 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Website: support.com Technical Support Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Fax Switchboard (Relational) Switchboard (Home/Small Business) Fax Switchboard (Home/Small Business) 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777 Dominica Dominican Republic Ecuador El Salvador General Support General Support General Support General Support Appendix 137 . Local Numbers.Country (City) International Access Code Country Code City Code Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2 Department Name or Service Area.dell.euro.com E-mail Support (portable computers): den_nbk_support@dell. and Toll-Free Numbers Website: support.dell.com E-mail Support (servers): Nordic_server_support@dell.

www. and Toll-Free Numbers Website: support.dell.com/fr/fr/emaildell/ Home and Small Business Technical Support Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 138 Appendix . Local Numbers. Website and E-Mail Address Area Codes.dell.euro.dell.com E-mail Support (servers): Nordic_support@dell.euro.com E-mail: fin_support@dell.dell.com Country (City) International Access Code Country Code City Code Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 Department Name or Service Area.com | support.com Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Website: support.euro.com E-mail: support.dell.

dell. and PowerVault™) Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3189 2969 3191 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 Appendix 139 .com Technical Support Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000 Greece International Access Code: 00 Country Code: 30 Website: support.com E-mail: tech_support_central_europe@dell.com/gr/en/emaildell/ Technical Support Gold Technical Support Switchboard Sales Fax 080044149518 08844140083 2108129800 2108129800 2108129812 toll-free: 1-866-540-3355 1-800-999-0136 toll-free: 1-877-270-4609 Grenada Guatemala Guyana Hong Kong International Access Code: 001 Country Code: 852 General Support General Support General Support Website: support.dell.dell. and Toll-Free Numbers Website: support. Local Numbers. PowerConnect™.dell.ap. PowerEdge™.euro.euro.com E-mail: support. Website and E-Mail Address Area Codes.com E-mail: ap_support@dell.euro.Country (City) International Access Code Country Code City Code Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 Department Name or Service Area. and Dell Precision™) Technical Support (PowerApp™.com Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™. Latitude™.

com E-mail: support. Sales (dial within U.com | support.com Technical Support U.euro.K.euro. Customer Care (dial within U.com E-mail: dell_direct_support@dell. only) Fax/SalesFax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Website: support.K.K.dell.com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1-800-682-3639 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 Jamaica General Support (dial from within Jamaica only) 140 Appendix .www.dell.com Country (City) International Access Code Country Code City Code India Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 Sales Department Name or Service Area. and Toll-Free Numbers 1600 33 8045 1600 33 8044 Technical Support Website: support.euro. Technical Support (dial within U. Local Numbers.K. only) Home User Customer Care Small Business Customer Care U. only) Corporate Customer Care Corporate Customer Care (dial within U.dell. only) Ireland Sales U.K.dell.dell. Website and E-Mail Address Area Codes.K.K.

Local Numbers. OptiPlex. Website and E-Mail Address Area Codes. and medical institutions) Global Segment Japan Individual User Switchboard toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 044-556-3490 044-556-3801 044-556-4240 044-556-1465 044-556-3433 044-556-3430 044-556-1469 044-556-3469 044-556-1760 044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800 604 633 4949 2194-6202 2194-6000 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 Technical Support Sales Customer Service (Seoul.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™. Malaysia) Fax Switchboard Appendix 141 .dell.jp. and Toll-Free Numbers Website: support. Korea) Customer Service (Penang. OptiPlex™. educational institutions.Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Department Name or Service Area. and Latitude™) Technical Support outside of Japan (Dell Precision. and Latitude) Technical Support (Axim™) Technical Support outside of Japan (Axim) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies.

Website and E-Mail Address Area Codes. and Latitude) Technical Support (Dimension and Inspiron) Customer Service Transaction Sales Corporate Sales Mexico International Access Code: 00 Country Code: 52 Customer Technical Support 142 Appendix .) SalesFax (Austin. Belgium) Fax (Brussels. OptiPlex.A.) Customer Service (Austin.dell.A.com Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area.www.A.) Fax (Technical Support and Customer Service) (Austin.S. Texas.) Luxembourg International Access Code: 00 Country Code: 352 Website: support. U.) Sales (Austin.dell.dell.A. U. U. Belgium) 3420808075 toll-free: 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 toll-free: 0800 582 604 633 4949 toll-free: 0800 581 toll-free: 1 800 88 0193 toll-free: 1 800 88 1306 04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213 001-877-384-8979 or 001-877-269-3383 Sales Customer Service Main 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Technical Support Customer Service (Penang.euro. Texas. U.com | support. Belgium) Home/Small Business Sales (Brussels.com E-mail: tech_be@dell.S.S. Belgium) Switchboard (Brussels.com Technical Support (Brussels.A. and Toll-Free Numbers 512 728-4093 512 728-3619 512 728-3883 512 728-4397 512 728-4600 or 512 728-3772 Customer Technical Support (Austin.S. Malaysia) Transaction Sales Technical Support (Dell Precision. Texas. Belgium) Corporate Sales (Brussels. Texas. Texas. Belgium) Customer Care (Brussels.S. Local Numbers. U.

com Home and Small Business Government and Business Sales Fax 0800 446 255 0800 444 617 0800 441 567 0800 441 566 001-800-220-1006 Nicaragua General Support Appendix 143 .com (OptiPlex): nl_optiplex_support@dell.euro.dell.com E-mail (Technical Support): (Enterprise): nl_server_support@dell.com (Dimension): nl_dimension_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): nz_tech_support@dell. Local Numbers.com (Inspiron): nl_inspiron_support@dell.com E-mail (Australia): au_tech_support@dell. and Toll-Free Numbers toll-free: 1-866-278-6822 001-800-882-1519 General Support General Support Website: support.com (Latitude): nl_latitude_support@dell.Country (City) International Access Code Country Code City Code Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 Department Name or Service Area. Website and E-Mail Address Area Codes.

www.euro.com E-mail Support (portable computers): nor_nbk_support@dell. Local Numbers.com | support. Kitts and Nevis General Support General Support 144 Appendix .dell. and Toll-Free Numbers Website: support.euro.euro.dell.com/pt/en/emaildell/ Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 1-800-805-7545 toll-free: 1-877-441-4731 Puerto Rico St.com E-mail: pl_support_tech@dell.euro.com E-mail: support.com E-mail Support (desktop computers): nor_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 671 16882 671 17514 23162298 671 16800 671 16865 001-800-507-0962 0800-50-669 Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 General Support General Support Website: support.com E-mail Support (servers): nordic_server_support@dell.dell.dell.dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard 57 95 700 57 95 999 57 95 999 57 95 806 57 95 998 57 95 999 Portugal International Access Code: 00 Country Code: 351 Website: support.com Country (City) International Access Code Country Code City Code Norway (Lysaker) International Access Code: 00 Country Code: 47 Department Name or Service Area.dell. Website and E-Mail Address Area Codes.

Malaysia) Transaction Sales Corporate Sales Website: support.com E-mail: dell_za_support@dell. and Toll-Free Numbers 1-800-882-1521 toll-free: 1-877-270-4609 toll-free: 800 6011 051 604 633 4949 toll-free: 800 6011 054 toll-free: 800 6011 053 General Support Technical Support Customer Service (Penang.euro. Lucia Singapore (Singapore) International Access Code: 005 Country Code: 65 South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11 Department Name or Service Area. Vincent and the Grenadines General Support 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 Southeast Asian and Pacific Countries Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 Customer Technical Support.dell. and Sales (Penang. Malaysia) Website: support.Country (City) International Access Code Country Code City Code St.dell. Website and E-Mail Address Area Codes. Local Numbers.com/es/es/emaildell/ Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83 Appendix 145 .com Technical Support Customer Care Sales Fax Switchboard St.euro.dell.com E-mail: support. Customer Service.euro.

euro.dell. Local Numbers. and Toll-Free Numbers Website: support. Website and E-Mail Address Area Codes.com E-mail Support for Servers: Nordic_server_support@dell.com E-mail: Tech_support_central_Europe@dell.com | support.com E-mail: swe_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Fax Technical Support Sales 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Website: support.com/ch/fr/emaildell/ Technical Support (Home and Small Business) Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 toll-free: 00801 86 1011 toll-free: 0080 60 1256 toll-free: 0080 651 228 toll-free: 0080 651 227 toll-free: 0880 060 07 604 633 4949 toll-free: 0880 060 09 1-800-805-8035 Taiwan International Access Code: 002 Country Code: 886 Technical Support (portable and desktop computers) Technical Support (servers) Transaction Sales Corporate Sales Thailand International Access Code: 001 Country Code: 66 Trinidad/Tobago Technical Support Customer Service (Penang.dell.www.com E-mail for French-speaking HSB and Corporate Customers: support.com Country (City) International Access Code Country Code City Code Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8 Department Name or Service Area.euro. Malaysia) Sales General Support 146 Appendix .euro.dell.dell.dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.

K.com/uk/en/ECare/Form/Home.com Customer Care website: support. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 Department Name or Service Area.Country (City) International Access Code Country Code City Code Turks and Caicos Islands U.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general) Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (500–5000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 toll-free: 000-413-598-2521 Uruguay General Support Appendix 147 .dell. Website and E-Mail Address Area Codes. and Toll-Free Numbers toll-free: 1-866-540-3355 General Support Website: support. Local Numbers.euro.euro.dell.

dell. education. and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-822-8965 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) 1-877-673-3355 8001-3605 Automated Order-Status Service AutoTech (portable and desktop computers) Consumer (Home and Home Office) Technical Support Customer Service DellNet™ Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www. and healthcare) Customer Service and Technical Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf. Texas) International Access Code: 011 Country Code: 1 Department Name or Service Area. Local Numbers.www.A.com | support. (Austin.S. Virgin Islands Venezuela General Support General Support 148 Appendix . or Speech-Impaired U.S.dellfinancialservices. Hard-of-Hearing.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Printers and Projectors Technical Support Public (government.com Country (City) International Access Code Country Code City Code U.dell. Website and E-Mail Address Area Codes.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT. abuse. or components not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. third-party software. INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTIES. or 4-year limited warranty.Limited Warranties Dell-branded hardware products purchased in the U. or the reloading of software Non-Dell-branded and Solution Provider Direct products and accessories Problems that result from: – – – – – • • External causes such as accident. including Dell-branded peripheral products. To determine which warranty came with your hardware product(s). ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. or Canada come with either a 90-day. The following sections describe the limited warranties for the U. What is not covered by this limited warranty? This limited warranty does not cover: • • • Software. parts. SO THIS LIMITATION MAY NOT APPLY TO YOU. WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).S. 2-year. 1-year. 3-year.S. and the Intel® Pentium® and Celeron® warranty for the U. and Canada. the manufacturer guarantee for Latin America and the Caribbean. including the operating system and software added to the Dell-branded hardware products through our factory-integration system.. misuse. Only) What is covered by this limited warranty? This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products. Appendix 149 . Limited Warranty for Dell-Branded Hardware Products (U. or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories. see your packing slip or invoice. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS.S.S. WHETHER EXPRESS OR IMPLIED. the limited warranties for Canada.

at its discretion. FOR PRODUCTS NOT BEING AVAILABLE FOR USE.S. OR FOR LOST DATA OR LOST SOFTWARE.com WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.dell. Healthcare Customers. please call us at the relevant number listed in the following table. except for the following Dell-branded hardware: • • • • • Portable computer batteries carry a 1-year limited warranty.com | support. Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or. The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice. SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Large.www. the reminder of the warranty for the Dell computer on which such parts are installed. Individual Home Consumers: U. or Global Commercial Customers. Memory carries a lifetime limited warranty. INCLUDING. Please also have your Dell Service Tag or order number available. Only Technical Support Customer Service Individual Home Consumers who purchased through an Employee Purchase Program: 1-800-624-9896 1-800-624-9897 Technical Support and Customer Service Home and Small Business Commercial Customers: 1-800-822-8965 Technical Support and Customer Service Medium. Projector lamps carry a 90-day limited warranty. Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell computer to which the monitor will be connected. and Value-Added Resellers (VARs): 1-800-456-3355 Technical Support and Customer Service Government and Education Customers: 1-800-822-8965 Technical Support and Customer Service Dell-Branded Memory 1-800-234-1490 1-888-363-5150 150 Appendix . ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES. What do I do if I need warranty service? Before the warranty expires. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.dell. The warranty period is not extended if we repair or replace a warranted product or any parts. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. WITHOUT LIMITATION. for both new and reconditioned parts. Dell may change the availability of limited warranties. but any changes will not be retroactive.

we will replace any defective part with new or refurbished parts. We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U. proprietary. proprietary. we will require a valid credit card number at the time you request a replacement part. You must return the products to us in their original or equivalent packaging. please refer to that contract for details on how to obtain service. NOTE: Before you replace parts. or personal information and removable media such as floppy disks. or personal information. Please refer to that contract for details on how to obtain service. Otherwise. We are not responsible for any of your confidential. Refurbished parts and systems are parts or systems that have been returned to Dell. if we agree that it needs to be replaced. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. How will you fix my product? We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. NOTE: Before you ship the product(s) to us. or damaged or lost removable media. prepay shipping charges. possessions and territories). we will ship the product to you freight collect. or PC Cards. possessions and territories). During the remaining years: For the remaining period of the limited warranty. we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. lost or corrupted data. If we are not able to repair the product. we will ship the part freight collect.What will Dell do? During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties. We are not responsible for lost or corrupted data. make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). we will notify you and inform you of service alternatives that are available to you on a fee basis. When you contact us. Appendix 151 . make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). some of which were never used by a customer. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. If we determine that the product is not covered under this warranty. What if I purchased a service contract? If your service contract is with Dell. Dell owns all parts removed from repaired products. and insure the shipment or accept the risk if the product is lost or damaged in shipment. When you contact us. we will issue a Return Material Authorization Number for you to include with your return.S.S. If you purchased through us a service contract with one of our third-party service providers. CDs. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U. We will return the repaired or replacement products to you. service will be provided to you under the terms of the service agreement. Otherwise. All parts and systems are inspected and tested for quality. we will charge to your credit card the then-current standard price for that part. Remove any confidential. but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days. we will replace it with a comparable product that is new or refurbished.

or Global Commercial Customer. call your customer care representative or call 1-800-624-9897. misuse.com/us/en/pub/topics/sbtopic_015_ccare. or components not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS. or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories. or Healthcare Customer. Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) What is covered by this limited warranty? This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products.htm If you do not have Internet access. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT. The limited warranty on Dell-branded memory may not be transferred.com | support. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS. go to www.www. Small. THEREFORE. INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Education. 152 Appendix . AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. or an Individual Home Consumer who purchased through an Employee Purchase Program. go to www.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare. OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. abuse. including the operating system and software added to the Dell-branded hardware products through our factory-integration system. Large.dell. parts.com/us/en/dhs/topics/sbtopic_015_ccare.htm If you are a Government. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.dell. EXPRESS OR IMPLIED. You may record your transfer by going to Dell's website: • • • If you are an Individual Home Consumer.com May I transfer the limited warranty? Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. or the reloading of the software Non-Dell branded and Solution Provider Direct products and accessories Problems that result from: – – – – – • • External causes such as accident. STATUTORY OR OTHERWISE.dell. What is not covered by this limited warranty? This limited warranty does not cover: • • • Software. FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. including Dell-branded peripheral products. Medium.dell.dell. go to www.htm If you are a Home Office.

The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts.WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL. CONSEQUENTIAL. Dell may change the terms and availability of limited warranties. Appendix 153 . at its discretion. Large. Individual Home Consumers. OR INCIDENTAL DAMAGES. INDIRECT. and ValueAdded Resellers (VARs): 1-800-847-4096 Technical Support Customer Service Government or Education Customers. OR FOR LOST DATA OR LOST SOFTWARE. INCLUDING. the warranty terms in place at the time of purchase will apply to your purchase). we will replace it with a comparable product that is new or refurbished. INDIRECT. OR CONSEQUENTIAL DAMAGES. please call us at the relevant number listed in the following table. and Global Commercial Customers. we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product. How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice. and Healthcare Customers. or Individual Home Consumers who purchased through an Employee Purchase Program: 1-800-387-5757 1-800-326-9463 Technical Support Customer Service Dell-Branded Memory 1-800-387-5757 1-800-326-9463 (Extension 8221 for Individual Consumers) 1-888-363-5150 What will Dell do? During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties. WITHOUT LIMITATION. FOR PRODUCTS NOT BEING AVAILABLE FOR USE. Education. except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. but any changes will not be retroactive (that is. ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES. Government. Please also have your Dell Service Tag or order number available. What do I do if I need warranty service? Before the warranty expires. Home Office and Small Business Customers: Canada Only Technical Support and Customer Service Medium. SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. INCIDENTAL.

dell. we will ship the part freight collect. such as floppy disks.ca or by calling Customer Care at 1-800-847-4096. call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers). Otherwise. proprietary or personal information. or PC Cards.dell. What if I purchased a service contract? If your service contract is with Dell. we will charge to your credit card the then-current standard price for that part. If we determine that the problem is not covered under this warranty. we will issue a Return Material Authorization Number for you to include with your return. please refer to that contract (mailed to you with your packing slip or invoice) for details on how to obtain service.dell. NOTE: Before you ship the product(s) to us. If you purchased through us a service contract with one of our third-party service providers. We are not responsible for any of your confidential. Dell's service contracts can be found online at www. or damaged or lost removable media.dell. How will you fix my product? We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. You must return the products to us in their original or equivalent packaging.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm For out-of-country transfers (outside of the original country of purchase). When you contact us.www. You may record your transfer by going to Dell’s website: • • For Canada-purchased computers (in-country transfers) and to transfer from one customer to another.htm If you do not have Internet access. During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts. lost or corrupted data. make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s).com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare. go to www. we will ship the product to you freight collect. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. NOTE: Before you replace parts. Otherwise. Refurbished parts and systems are parts or systems that have been returned to Dell. removable media. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. prepay shipping charges. CDs. make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). go to www. We will pay to ship the part to you if you use an address in Canada.dell. service will be provided to you under the terms of the service contract. If we do not receive the original part within 30 days. We will return the repaired or replacement products to you. Remove any confidential. We will pay to ship the repaired or replaced products to you if you use an address in Canada. The limited warranty on Dell-branded memory may not be transferred. Dell owns all parts removed from repaired products. proprietary or personal information. if we agree that it needs to be replaced.com When you contact us. but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. and insure the shipment or accept the risk if the product is lost or damaged in shipment. All parts and systems are inspected and tested for quality. Please refer to that contract for details on how to obtain service. we will require a valid credit card number at the time you request a replacement part. some of which were never used by a customer. 154 Appendix . We are not responsible for lost or corrupted data. we will notify you and inform you of service alternatives that are available to you on a fee basis. May I transfer the limited warranty? Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us.com | support.

Exclusions This Guarantee does not apply to defects resulting from: improper or inadequate installation. we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly. Appendix 155 . To return products.Dell Software and Peripherals (Canada Only) Third-Party Software and Peripherals Products Similar to other resellers of software and peripherals. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. returned products must be in as-new condition. will be free from defects in materials. be repaired or replaced at Dell’s expense. we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers. for a period of 1 year from the original purchase date. Third-party manufacturer warranties vary from product to product. you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. prepay shipping charges. floppy disk(s). and insure the shipment or accept the risk of loss or damage during shipment. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition). and other items included with a product must be returned with it. To determine which limited warranty applies to the product you purchased. at Dell’s option. To qualify for refund or replacement. This refund will not include any shipping and handling charges shown on your packing slip or invoice. accidental or willful damage. use. Dell owns all parts removed from repaired products. Dell does not warrant third-party products. you are responsible for those. and all of the manuals. and design affecting normal use. nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. workmanship. batteries. power cables. Products for which proper claims are made will. CD(s). While Dell offers a wide selection of software and peripheral products. Dell-Branded Peripheral Products Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors. see the Dell packing slip or invoice and/or the product documentation that accompanied your product. or maintenance. More information may also be available from the manufacturer or publisher. Consult your product documentation for specific warranty information. software products must be unopened. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products. Return Policy If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company. or normal wear and tear. memory. purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean. 1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products. Descriptions of Dell's limited warranties are described in preceding sections. If you have questions about compatibility. you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid. actions or modifications by unauthorized third parties or the end user. and projectors.

USA Dell Computadores do Brasil Ltda (CNPJ No. 400 92990-000 . 72.com | support. Otherwise. Dell may refuse the guarantee claim. guarantee or like statement other than as explicitly stated above. indicating name and address of the seller.Chile Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota. In the absence of applicable legislation. Dell will make arrangements and pay for ground freight and insurance to and from Dell’s repair/replacement center. Providencia. including peripherals and software used. TX 78682. and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts.www. Piso 3. 156 Appendix . and this Guarantee is given in place of all other guarantees whatsoever. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell. and details of symptoms and configuration at the time of malfunction. Upon diagnosis of a warranted defect. D. breach of contract.381. Limitation and Statutory Rights Dell makes no other warranty. Santiago .dell. This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller.Eldorado do Sul – RS . The end user must always supply proof of purchase.dell. name and address of the customer. or howsoever.com Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. Lomas Altas 11950 México. this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates.Brasil Dell Computer de Chile Ltda Coyancura 2283. Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 . Round Rock. Dell World Trade LP One Dell Way. model and serial number.F.11° Piso Col. or any other indirect or consequential loss arising from negligence. to the fullest extent permitted by law.189/0001-10) Avenida Industrial Belgraf. date of purchase.Of.302.

REPLACEMENT OR REFUND. improper installation. or improper testing. WARRANTY LIMITATIONS AND EXCLUSIONS THESE WARRANTIES REPLACE ALL OTHER WARRANTIES. GOODWILL. OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE PROCESSOR. address. including accident. WITHOUT LIMITATION. neglect. (4) a description of the computer system including the brand and model. problems with electrical power. IF THESE LAWS APPLY. OR • REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor. SPECIAL." Current characterized errata are available upon request. Extent of Limited Warranty Intel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. will: • REPAIR the Pentium or Celeron processor by means of hardware and/or software. OR ANY OTHER WARRANTY.Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U. THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. IS LIMITED TO REPAIR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. INCLUDING. DOWNTIME. REPROGRAMMING. LIMITATIONS OF LIABILITY INTEL’S RESPONSIBILITY UNDER THIS. usage not in accordance with product instructions. or you may contact Intel. Appendix 157 . and (5) an explanation of the problem. (3) this Intel warranty card. AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW. OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR PENTIUM PROCESSOR. OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING. This limited warranty is for purchasers in the United States and Canada only. and telephone numbers.S. BUT NOT LIMITED TO. excluding holidays. INTEL DISCLAIMS ALL OTHER WARRANTIES. • REFUND the then-current value of the Pentium or Celeron processor. [Note: The Customer Service Representative may need additional information from you depending on the nature of the problem. This limited warranty does not cover damages due to external causes. THIS LIMITED WARRANTY. AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. IMPLIED OR EXPRESS. SO THIS LIMITATION MAY NOT APPLY TO YOU. DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY. (2) proof of purchase. Please be prepared to provide: (1) your name. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. fails during the warranty period for reasons covered by this Limited Warranty. repair. To request warranty service from Intel. and Canada Only) Intel’s Three Year Limited Warranty Limited Warranty Intel warrants that its family of Pentium® and Celeron® processors. EXPRESS OR IMPLIED. at its option. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INCIDENTAL. OR if Intel is unable to repair or replace the particular Pentium or Celeron processor. If the Pentium or Celeron processor. IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. which is the subject of this Limited Warranty. alteration. AND ANY COSTS OF RECOVERING. AS SET FORTH ABOVE. EXPRESS OR IMPLIED INCLUDING. NO WARRANTIES APPLY AFTER THAT PERIOD. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard.] The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one (1) year. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time). How to Obtain Warranty Service To obtain warranty service for your Pentium or Celeron processor. BUT NOT LIMITED TO. LOST PROFITS. you may contact your computer system manufacturer in accordance with its instructions. misuse. Intel. APPLY ONLY TO THE ORIGINAL PURCHASER OF THE PENTIUM OR CELERON PROCESSOR. INTEL IS NOT RESPONSIBLE FOR INDIRECT. whichever is longer. will be free from defects in materials and workmanship and will substantially conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately or as part of a computer system). SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. if properly used and installed.

These units are monitored for failures as part of our ongoing quality assurance process. the processor experiences the equivalent of weeks of normal usage. We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes. We work with system designers and software developers to ensure that the discrepancy does not affect their products. but we do detect additional errata during the life cycle of a microprocessor. To verify that the new chip will correctly run the software written for Intel Architecture processors. please call us at 1-800-628-8686. our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. 158 Appendix . and testing technology. Just as importantly. Sometimes the discrepancies are caused by a design defect or error. If necessary. special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer users from encountering the problem.dell. Errata may then be corrected in future revisions of the microprocessor. applications. That’s why we have hundreds of people dedicated to continuously improve our design. our engineers work to characterize it and find a solution. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. In a state-of-art lab.com Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty. At Intel.dell. Please refer to the reverse side of this card for complete warranty details. and Intel recognizes that some consumers want to know about any errata. 1998 Intel Corporation. network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.www. whether or not the errata affect them. Rigorous validation identifies most errata during the development of the processor. When an erratum is identified. manufacturing. which we call errata.com | support. No microprocessor is perfect. As a result. a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. Additionally. All rights reserved. this group runs an extensive set of operating systems. Should you have any questions. a team of Intel engineers is dedicated to compatibility testing. we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products. What are "Errata"? Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. ©1997. comments or concerns about your Intel microprocessor. Intel makes documentation of all characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service. today’s microprocessors from Intel are among the most reliable components in computers. During this burn-in period.

93 slow performance. See module bay DVDs. 24 audio device connecting. 19-20 removing. 23 system view. 26 display description. 41 charging. 19-20 display latch description.Index A audio connectors description. 55 crashes. 41 checking the charge. 19 system view. 24 system view. 43 system view. 41 performance. 29 Bluetooth wireless technology card device status light. 81 computer crashes. 78 See hard drive DVD drive. 55 characters unexpected. 132 online support site. 94 digital-video interface See DVI. 57 enabling. 20 installing. 17 Dell Diagnostics. 39 power meter. 23 C CD drive fixing problems. 29. 55 helpful tips. 17 Dolby headphones setting up. 56 how to copy a CD. documentation online. 55 B battery charge gauge. 91 drives fixing problems. 40 description. 94 Dell support policy. 88 specifications. 42 storing. 121 D Dell contacting. 90 Drivers and Utilities CD. 89 identifying. 83 device status lights description. 132 Device Driver Rollback. 83 restore to previous operating state. 92 copying CDs general information. 40 removing. 123 conflicts software and hardware incompatibilities. 65 drivers about. 19 display settings for a TV enabling in Windows XP 65 . 20 system view. 43 low-battery warning. 85 See module bay Index 159 . 64 CDs. 29 installing. 115 system view. 20 diagnostics. 90 reinstalling. 90 device latch release description.

23 system view. 22 system view. 78 replacing. 21 system view. 21 system view. 92 Help and Support Center. 29 Files and Settings Transfer Wizard. 102 system view. 29 hardware conflicts. 81 removing. 29 system view. 131 installing parts recommended tools. 111 system view. 79. 29 modem connector description. 29 replacing. 16 E error messages. 47 swapping devices while the computer is turned off. 78 See module bay K keyboard description. 27 system view. 17 160 Index . 21 fixing problems. 16 Service Tag. 26 hinge cover removing. 21 memory adding. 99 safety guidelines. 29 fixing problems. 104 memory module cover description. 21 unexpected characters. 29 Microsoft Windows label. 37 L labels Microsoft Windows. 22 keypad numeric. 92 Hardware Troubleshooter. 45 system view. 49 H hard drive description. 16 Mini PCI card installing. 23 infrared sensor enabling.DVI monitor connector description. 27 module bay swapping devices while the computer is running. 21 F fan description. 118 shortcuts. 23 mute buttons description. 75 I IEEE 1394 connector description. 26 system view. 26 fixing problems. 49 system view. 32 floppy drive connecting to a USB connector. 103 removing. 81 keyboard status lights description. 101 returning to Dell. 99 Internet connection setting up. 31 M media control buttons description. 106 Mini PCI card cover description. 113 Hyper-Threading technology. 29 system view.

24-25 system view. 52 description. 83 not responding. 83 network connector description. 123 spyware. 85 CD problems. 83 fixing problems. 109 system view. 78 CD drive problems. 84 Dell Diagnostics. 88 S S/PDIF digital audio enabling. 92 fixing problems. 33 problems slow computer performance. 21 system view. 37 memory and front-side bus. 27 programs crashes. 29 support contacting Dell. 37 System Restore. See memory reinstalling drivers. 93 system setup program commonly used options. 25 system performance Hyper-Threading. optical drive. 79 power fixing problems. 29 installing. 130 purpose. 21 specifications. reserve battery replacing. 64 safety instructions. 9 security cable slot description. 23 PC Cards fixing problems. 27 system view. 84 cannot save to floppy disk. 51 customizing. 21 system view. system. 84 subwoofer description. 52 description.N network fixing problems. 80 line conditioners. 88 T technical support contacting Dell. 120 O operating system reinstalling Windows XP 96 . 83 Hyper-Threading technology. 129-130 viewing. 34 connecting. 34 surge protectors. 99 software conflicts. 94 Index 161 . 34 protection devices. 129 R RAM. 88 spyware. 132 S-video TV-out connector description. See module bay P PC Card slot description. 90 Windows XP 96 . 21 system view. 33 setting up. 37 speakers description. 129 screens. 21 track stick. 24-25 Service Tag. 34 UPS. 25 system view. 23 system view. 16 shutting down your computer. 21 troubleshooting blue screen. 34 printer cable. 132 touch pad.

78 hardware and software conflicts. 76 TV connecting. 71 connecting to. 84 external keyboard problems. 92 Help and Support Center. 86 touch pad problems. 26 volume control buttons description. 92 Hardware Troubleshooter. 82 program crash. 96 System Restore. 37 reinstalling. 79 power problems. 21 W warranty. U USB connectors description. 69 type. 26 V video connector description. 78 speaker problems. 26 system view. 149 Windows XP Device Driver Rollback. 57 enabling display settings in Windows XP 65 . 17 mouse problems. 92 Help and Support Center. 93 wireless network changing security settings. 83 PC Card problems. 76 DVD problems. 21 system view. 84 scanner problems. 26 system view. 17 Hyper-Threading technology. 79 hard drive problems.troubleshooting(continued) Device Driver Rollback. 82 network problems. 90 display problems. 82 unexpected characters. 80 printer problems. 68 162 Index . 65 Hardware Troubleshooter. 90 enabling display settings for a TV. 81 video problems. 83 program stopped responding.

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