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Frame Maker 7 Solutions Guide

Frame Maker 7 Solutions Guide

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11/15/2012

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Adobe FrameMaker 7.

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Solutions Guide

Table Of Contents

Section 1: Introduction
FrameMaker 7.0—XML smart, enterprise ready ..............................................................1-1 FrameMaker Server ....................................................................................................................1-1 FrameMaker 7.0 benefits .............................................................................................................1-2 Adobe FrameMaker 7.0 Solutions Guide .............................................................................1-2 Focus on usage areas and vertical markets .......................................................................1-2 Organization of the Solutions Guide .....................................................................................1-3 Next steps ............................................................................................................................................1-4

Section 2: Identifying the Business Challenges
Business challenges in usage areas ........................................................................................2-2 XML authoring and publishing...............................................................................................2-2 Server-based publishing ..........................................................................................................2-2 Technical documentation .......................................................................................................2-3 Enterprise authoring and publishing ..................................................................................2-3 Business challenges in vertical markets ...............................................................................2-4 Aerospace ......................................................................................................................................2-4 Automotive and transportation ............................................................................................2-4 Government .................................................................................................................................2-5 High technology .........................................................................................................................2-6 Manufacturing .............................................................................................................................2-7 Financial .........................................................................................................................................2-8

Section 3: Meeting the Business Challenges
Assessing the current infrastructure .....................................................................................3-1 Building blocks for meeting business challenges ...........................................................3-2 Template-driven publishing ...................................................................................................3-2 Integrated XML and SGML authoring and publishing ..................................................3-3 Features for managing large documents ..........................................................................3-3 Single-source, multichannel publishing ............................................................................3-3 Platform integration with existing infrastructure and workflows ............................3-3 Solutions in the key usage areas ..............................................................................................3-3 XML authoring and publishing ..............................................................................................3-4 Server-based publishing ..........................................................................................................3-4 Technical documentation .......................................................................................................3-6 Enterprise authoring and publishing ..................................................................................3-7 Solutions by vertical market ......................................................................................................3-8 Aerospace ......................................................................................................................................3-8 Automotive and transportation ............................................................................................3-9 Government .............................................................................................................................. 3-10 High technology ...................................................................................................................... 3-10 Manufacturing .......................................................................................................................... 3-11 Financial services ..................................................................................................................... 3-12

Adobe FrameMaker 7.0 Solutions Guide

i-1

Table Of Contents

Section 4: The Adobe Solution
FrameMaker 7.0 building blocks .............................................................................................4-1 WYSIWYG user interface ..........................................................................................................4-2 Diverse file-handling capabilities .........................................................................................4-2 Core authoring features ...........................................................................................................4-2 Template-based authoring .....................................................................................................4-3 Single-source authoring, multichannel publishing .......................................................4-3 Rich feature set (FrameMaker document object model) .............................................4-4 Automated rendering and delivery (FrameMaker Server) ..........................................4-4 Application integration via MIF .............................................................................................4-6 Full XML support .........................................................................................................................4-6 Frame Developer’s Kit (FDK) ...................................................................................................4-7 Accessible documents ..............................................................................................................4-8 FrameMaker in the four key usage areas .............................................................................4-9 XML authoring and publishing ..............................................................................................4-9 Server-based publishing ....................................................................................................... 4-12 Technical documentation ......................................................................................................... 4-17 Architecture overview ............................................................................................................ 4-17 Enterprise authoring and publishing ................................................................................. 4-20 Architecture overview ............................................................................................................ 4-21

Section 5: Selecting the Right Tools
Evaluation process ...........................................................................................................................5-1 Product information requests ................................................................................................5-2 Evaluation criteria ............................................................................................................................5-3 Usage areas ...................................................................................................................................5-3 Feature set .....................................................................................................................................5-4 Usability ..........................................................................................................................................5-4 Performance .................................................................................................................................5-4 Accessibility ..................................................................................................................................5-5 Ecosystem and adoption .........................................................................................................5-6 Extensibility ...................................................................................................................................5-6 Reliability .......................................................................................................................................5-6 Purchase options ........................................................................................................................5-6 Maintenance, support, and upgrades .................................................................................5-7 Return on investment ...............................................................................................................5-7 Sample solution comparison matrix ......................................................................................5-8

Section 6: FrameMaker Success Stories
Success story matrix .......................................................................................................................6-2

Section 7: Third-party Solution Providers
Partner matrix ...................................................................................................................................7-2 Partner Descriptions ......................................................................................................................7-5

Section 8: Migrating an Enterprise to FrameMaker 7.0
Adobe FrameMaker 7.0 Solutions Guide i-2

............8-5 Train users and deploy the solution .8-4 Design and implement the architecture..................................................................................................................................................................................................................9-6 Technical documentation ...8-4 Evaluate needs...........................................9-4 Improved accessibility features .................0 to a current solution ................................................................0 Solutions Guide i-3 .............................................................................................................................................................8-7 Section 9: The FrameMaker Advantage FrameMaker core capabilities .................................................................................................9-2 XML authoring and publishing power .............................................................................................................8-4 Specify requirements .............................9-7 Enterprise authoring and publishing ..........................................................9-6 FrameMaker usage area advantages ..........................................................................................................................................................................................................8-2 Migration strategies.....................................................................................0 XML Cookbook ...................... 10-2 Adobe Solutions Network Developer Program ...................................................... 10-2 Service Providers ....9-3 High-volume automated publishing .........................8-1 Planning the migration ..........................9-7 Section 10: FrameMaker Partner Resources Product and support information ................................................9-4 Enhanced authoring tools ....................................................................................................... 10-2 Adobe Certified Training Providers...9-5 Word processing .................................................................................................. 10-1 Adobe Solutions Network ....................................................... 10-2 FrameMaker in-box resources .....................................................................................................................................................9-5 FrameMaker key features ......8-4 Migrate the legacy content...................................................9-2 New FrameMaker features ..................................................................................................................................................................................................................................................................................9-6 Multiple users ..........................................................................9-2 Maximum PDF publishing integration ........................... 10-2 Adobe Certified Experts ........................................................................9-4 Collaboration features for maximized workgroup productivity .......................................9-5 Cross-media capability ....9-6 Developer tools ............................................................................................................................................................. 10-3 Quick Reference Card .........................8-2 Adding FrameMaker 7..........................................................................................8-1 Business factors influencing migration ............................................................................................9-6 Server-based publishing ...................................................................................................................................................................................................................................................................................................................................................................................................8-3 Migration tasks ..............................9-3 Improved and expanded multichannel publishing ...........................................................................................................................................................................................................................9-6 XML authoring and publishing ............ 10-2 Adobe Authorized Channel Partners ............................................................................9-5 Information management ........................................................................................................................................................................................................................................... 10-3 User Guide ................... 10-3 The Adobe FrameMaker 7..................................................................Table Of Contents Objections to migration ..... 10-3 Adobe FrameMaker 7........................................................................................................................................................................................................................................................................................................................................................................................................................................

........................................................................................................................................................................................................................................ 10-3 Section 11: Where to buy FrameMaker 7......................... 10-3 WebWorks ......0 Solutions Guide i-4 ................................. 11-3 Adobe FrameMaker 7......Table Of Contents Templates...................................................................0 Company matrix ..................................................................................... 11-2 Company descriptions .............................................

Adobe FrameMaker 7. Users can choose the structured authoring environment to address single-source multichannel publishing needs and create valid XML.Section 1: Introduction The Adobe FrameMaker 7. application servers. FrameMaker Server 7. with database publishing you can automate the process of publishing your database-stored information. personalized information on demand for specified audience segments. or a simpler interface for general word-processing usage to create well-formed XML. including product evaluation advice.0 Solutions Guide is a complete resource for deploying Adobe® FrameMaker® 7. and added the capability for creating and editing valid XML documents from within a single application.0 software has become a powerful application for authoring and delivering information across the enterprise. and lists of third-party solution providers. so templates for FrameMaker 7. FrameMaker Server 7. and Web services.0 can work in tandem with the desktop version of FrameMaker.0 Server can be created on any desktop version of FrameMaker 7. they could choose FrameMaker+SGML. For example. Adobe has combined the word-processing capabilities of FrameMaker with the robust structured authoring environment of FrameMaker+SGML. The Guide can help you to identify the information management challenges your organization faces. including databases. Today. rendering. Solutions including FrameMaker or FrameMaker Server let you distribute information to those who need it.0 allows automated content assembly. When organizations wanted a structured authoring environment or had a publishing workflow based on SGML. FrameMaker 7. enterprise ready FrameMaker software has been best known as a desktop application for authoring and publishing long technical documents. FrameMaker 7. migration strategies. The Solutions Guide also includes many other resources for new and existing deployments of FrameMaker. and suggest appropriate architectures for the solutions. feature comparisons.0 software to solve the information authoring and publishing problems of today’s businesses.0—XML smart. Both products are based on the template-driven workflow. and delivery from server applications. and in the format that they find most useful. and create customized.0 Solutions Guide 1-1 . propose solutions to those problems.0. when they need it. FrameMaker Server For organizations that need server-based print and PDF output.

HTML.0 deliver the enterprise-class authoring and publishing solution that your business demands: • Built-in XML editing. which promote content consistency and minimize the resources required for formatting information • Support for knowledge sharing and information reuse across the enterprise. to streamline content delivery in print or electronic format. including on-demand delivery • The simplicity and intuitiveness of WYSIWYG word processing—content creators do not need to learn XML syntax • Enable users to meet regulatory and accessibility requirements at minimum cost Adobe FrameMaker 7. whether for publishing to an e-commerce application. or Web-based and standalone applications • XML content creation capability in all areas and on every desktop • A comprehensive network publishing platform to output to XML. Almost any industry or vertical market shares challenges with the areas and markets presented here.0 Solutions Guide 1-2 . you will discover how these and other fundamental benefits of FrameMaker 7.0 solution from two points of view— usage areas and vertical markets. management. allowing you to deliver information in the formats you need. such as Adobe Acrobat®. knowledge and content management. and other platforms. and delivery: • XML authoring and publishing • Server-based publishing • Technical publishing • Enterprise authoring and publishing We examine six vertical markets representing a broad range of information publishing requirements: • Aerospace • Automotive and transportation • Government • High technology • Manufacturing • Financial services Adobe FrameMaker 7. when you need it • Support for template-driven workflows.Section 1: Introduction FrameMaker 7. importing.0 benefits In this Solutions Guide. with template-driven authoring or XML • Deployment on the desktop or on the server to support a variety of workflows. PDF. each representing specific applications of information creation. SGML. We look at four major usage areas.0 Solutions Guide Focus on usage areas and vertical markets Throughout this Solutions Guide we explore the FrameMaker 7. including automated publishing • Delivery of customized or personalized information on demand to those who need it • Integration with other Adobe products. print. and delivery support.

and delivering information efficiently and effectively. The section discusses the business motivator for each solution. 6: FrameMaker Success Stories—Here we present more than 30 case studies that demonstrate how Adobe FrameMaker effectively meets customer requirements in enterprise-wide authoring and publishing solutions. and evaluating a solution based on FrameMaker 7.0 against competing solutions. Examples of real-world architectures and implementation details for the four usage areas are provided.0 Solutions Guide 1-3 .0 Solutions Guide—Understand the basic features of FrameMaker and link to the sections of the Solutions Guide that meet your needs. and to help you to identify the challenges your organization is likely facing today. implementation. consultants. and provides a checklist that you can use as a guide when evaluating FrameMaker 7. they will take you through the task of identifying your organization’s information management problems. knowledge management across the enterprise. developers.0—Migrating to a new enterprise solution requires planning. 3: Meeting the Business Challenges—This section outlines the types of publishing solutions that businesses have implemented to solve today’s problems in authoring. Together.0. 2: Identifying the Business Challenges—Organizations face numerous challenges in authoring.0 platform can be a key architectural component in a variety of informationmanagement solutions. 1: Introduction to the Adobe FrameMaker 7. This section provides strategies and advice for migrating to the FrameMaker 7.0 Solutions Guide comprises 11 sections. and decreased time-tomarket. organized by industry sector and publishing requirements.0 to other competing platforms. 9: The FrameMaker Advantage—This section provides a feature-by-feature comparison of FrameMaker 7. and training organizations that can support you in designing and deploying the FrameMaker 7. 8: Migrating an Enterprise to FrameMaker 7.Section 1: Introduction Organization of the Solutions Guide The Adobe FrameMaker 7. Adobe FrameMaker 7. 5: Selecting the Right Tools—This section presents a methodology for evaluating information solutions. including return on investment. Presented by industry sector and application area.0 User Resources—This section provides tips and advice for driving your FrameMaker 7. and migration processes. managing.0 information publishing architecture. especially in the face of large amounts of legacy data or complex workflows. 7: Third-party Solution Providers—This section contains a directory of independent software vendors. managing.0 evaluation. 10: FrameMaker 7.0 platform. which you can reuse or adapt for your needs. these solutions can help you to identify possible solutions that you might adopt. and delivering information. This section introduces the four usage areas and six vertical markets chosen to represent a broad range of business drivers. 4: The Adobe Solution—This section shows how the FrameMaker 7.

All other trademarks are property of their respective owners. and workflow.Section 1: Introduction 11: Where to Buy FrameMaker 7. © 2002 Adobe Systems Incorporated. Adobe FrameMaker 7. you may want to do some or all of the following: • Consider how the ideas presented here might benefit your organization. Next steps After you have read this Solutions Guide. Adobe.0 evaluation software.0—The Adobe partners listed in this section can assist you throughout the process of identifying publishing issues within your organization and evaluating and implementing solutions. Acrobat. and FrameMaker are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. processes.0 Solutions Guide 1-4 . • Contact an Adobe reseller or systems integrator to discuss your current needs and obtain FrameMaker 7.0 and FrameMaker Server 7. the Adobe logo.0 by visiting the Adobe Web. • Sketch out or prototype some architectures based on your requirements. All rights reserved. • Learn more about FrameMaker 7.

government. and enterprise authoring and publishing. decrease time to market. They publish this content to an increasing number of media. 3. and financial. Almost any industry or vertical market shares challenges with the markets presented here. high tech. Section 3 and Section 4 provide business and architectural solutions for implementing or improving each of these areas. Adobe FrameMaker 7. increase customer satisfaction. manufacturing. and must ensure that the information is usable and accessible to everyone.0 Solutions Guide. automotive and transportation. benefits. We examine these issues and solutions from two points of view—usage areas and vertical markets. By properly managing information. managing. The four major usage areas we discuss here represent specific applications of information creation. The six vertical markets present a broad range of information publishing requirements: aerospace. and delivering mission-critical information are driving businesses and organizations to re-engineer their publishing processes and re-architect their information infrastructures. organizations can improve decision-making processes. Section 2 focuses on the business challenges behind managing and distributing information. under intense time constraints. and to create scalable. flexible workflows while minimizing resource requirements. serverbased publishing. In the face of these challenges. and delivery: XML authoring and publishing. and strategies of a variety of conventional and reengineered approaches to information management and publishing. making it possible to use content more efficiently and more effectively. regardless of the information’s source • Sustain a competitive marketplace advantage • Meet regulatory and accessibility requirements at minimum cost Organizations manage information from a variety of sources—information that is both human. we examine the business problems. technical publishing. and reduce costs.and application-generated. processes. and 4 of the Adobe® FrameMaker® 7.Section 2: Identifying the Business Challenges The challenges facing organizations in authoring. In sections 2. businesses strive to maximize the productivity of their content creation and management processes and the quality of their content. management.0 Solutions Guide 2-1 . A company can undertake several business activities to drive this process: • Reduce the cycle time for delivery of new and updated information to customers and to the field • Maximize quality and accuracy • Provide customized or personalized information on demand where appropriate • Maintain information consistency.

and cannot provide the rich metadata required for many XML applications. and— with minimal human intervention at the moment of publishing—enabling high-quality layout and typography standards for printed materials.Section 2: Identifying the Business Challenges Business challenges in usage areas Each of the four key usage areas has special requirements and challenges for creating. consider a catalog-based parts reseller that Adobe FrameMaker 7. It provides a wealth of capabilities for information publishing and distribution—customizing documents for a particular audience. • Some applications that claim the capability to “save as XML” actually save only to the application’s built-in Document Type Definition (DTD). or situation Organizations are increasingly building knowledge management systems. Together they represent a broad cross-section of publishing activities. pushing content to new devices such as personal digital assistants (PDAs). and automated publishing from an application server or database. delivering internal content that supports the organization’s activities and external content that meets customers’ expectations. For example. Web applications. such as from an application server or database • Ease of publishing information appropriately tailored for a particular user. An XML document includes both the document content and information about that content (metadata). Some have no print or PDF functionality without a complex or expensive add-on product. and Webbased document architectures around XML. or XML). The server system also needs to be able to accept or import a wide variety of formats (such as PDF. an organization must be able to author valid XML content.0 Solutions Guide 2-2 . HTML. Yet many currently available methods for generating XML content are severely limited when it comes to general deployment: • The few “XML editors” that can write human-readable documents (not just XML data files) are complex and expensive. This combination of content and metadata can be leveraged to provide many business benefits. XML authoring and publishing XML provides a platform-independent data format that can be manipulated with standard tools and standard programming languages and extended through custom applications and solutions. including these: • Ability to integrate XML content with a variety of applications and processes.and vendor-neutral • Ease of publishing to multiple media and devices. • Some companies use document conversion services to obtain XML versions of certain documents. product. and supply-chain management infrastructures • Validity checking for reliable content exchange • Easy reuse of content • Reliance on a nonproprietary file format that is application. making the information that is tailored to a wide audience via appropriate publishing formats. including content management. Such conversion services can be expensive and produce poor-quality results. to name a few. In order to take advantage of the capabilities of XML-based information management and publishing. and delivering information. often on demand • Ease of exchanging data between documents and applications • Ease of publishing machine-generated content. Server-based publishing Server-based solutions support creating and publishing readable documents from database information. knowledge management. maintaining.

In all cases. such as these: • The marketing staff needs easy access to product specifications. Enterprise authoring and publishing The content that an organization creates comprises its intellectual property or knowledge base.Section 2: Identifying the Business Challenges collects information from a vast number of original equipment manufacturers (OEMs). and application software Many organizations see creating. and delivering internal information as an administrative task. Organizations that create. These companies plan and evaluate the life cycle of a product and its documentation in tandem. PDF. Companies that want to maximize the value of the intellectual property locked within those documents. When dealing with large volumes of information. operating systems. so it can consider this information when making decisions about new products • The business development staff needs to be able to reuse proposal content • The human resources staff needs to reuse policy content when creating a new policy document • Key people need fast access to timely. Customers often want print (or printable) documentation. A company’s customer and technical support staffs also typically need written technical materials. plans. A major challenge is to author this information most efficiently so it can be delivered to a variety of audiences in different formats. online help. including improving time-to-market. and maximizing customer satisfaction. and HTML formats. In addition. maintains and updates that information in a relational database.0 Solutions Guide 2-3 . effective business decision-making • The enterprise needs to share internal content across geographically dispersed entities. enhancing quality. Server-based publishing may be used for creating thousands of pages filled with complex information from industrial-sized databases. and deliver this kind of technical content face unique business challenges. Paper manuals are appropriate for many applications. managing. and reports for existing and older products. have discovered that by proactively managing their internal content they can dramatically improve its value in supporting the business goals of the organization. using different computer hardware. and publishes that information in print. to single-page customized and personalized reports. while the training organization uses the same information in different ways. efficient server-based publishing relies on tightly integrated components. but are expensive to produce and deliver and cannot be updated easily. Forward-thinking companies consider technical documentation to be a “manufactured” product that must meet manufacturing schedules. process automation and efficiency are key to minimizing resource requirements and cost. for example. turnkey operation. and create a knowledge base from their content. Adobe FrameMaker 7. more informed purchasing decisions. and Web access to relevant information. Enterprise authoring and publishing refers to the organization’s processes and tools for creating and managing the content that supports its business activities. Delivery of technical documentation also presents several business problems. and minimal manual intervention. appropriate information to support fast. Technical documentation Almost every product or service requires documentation. Customer expectations for access to technical information are growing. Each document is created and managed in isolation. need access to product information so that they can make better. Customers. reducing costs. finding opportunities for content reuse. this information needs to be shared with customers and suppliers. manage.

In addition. was introduced in 1970. and training materials. In summary. re-organize.Section 2: Identifying the Business Challenges Business challenges in vertical markets The following sections discuss specific problems in authoring. and drawings. and maintain the information from these sources for many other purposes. requirements documents. maintenance. strict safety and regulatory requirements . Adobe FrameMaker 7. the business challenges facing aerospace include: • Integrating information from a diverse array of sources to support manufacturing. they represent a broad cross-section of enterprise publishing activities. The extremely long product development cycles and lifespans require correspondingly long documentation cycles. high-stakes operations—for example. still one of the most popular commercial aircraft. From this comes supporting information such as operation and maintenance information. For example. operation. Together. specifications. the Boeing 747. the manufacture. but consists largely of material common to all flight operations manuals for that particular aircraft model and even for that manufacturer. consistency across documents and across product lines must be enforced. The aerospace industry shares many basic information management requirements with manufacturing and any industry with volumes of information to manage. Aerospace Information management and delivery plays a critical supporting role in the aerospace industry. an individual aircraft’s flight operation manual is customized for the airline buying the plane. The industry must securely maintain its document sources. and publishing information in six key vertical industry markets: • Aerospace • Automotive/Transportation • Government • High Tech • Manufacturing • Financial Each of these vertical markets faces particularly interesting challenges. The aerospace industry also has extremely rigorous information management requirements. Few industries have products as complex. and maintenance • Managing and printing large amounts of information • Maintaining information over very long product lifespans (30 or more years) • Distributing new and updated information quickly to meet safety and regulatory requirements Automotive and transportation The information life cycle in automotive and transportation usually begins with engineering data— notes. The industry must easily collect. and publish content to customers in nonmodifiable formats. manufacturing support information. test results. and repair of commercial aircraft—it must be thoroughly reviewed for accuracy and all changes must be approved and verified. and low error tolerance. For example. Because the content supports mission-critical.0 Solutions Guide 2-4 . managing.

shipped with every new car. and distribute information for a wide array of purposes. Whether purchased for military. and to make software accessible to users with visual or motor impairments. including information that supports critical decision-making processes. regulatory guidelines. for example. commercial. governments also manage and maintain traditional internal information. A typical car model is completely redesigned every three to five years. In many cases. Adobe FrameMaker 7. many organizations provide these functions.and postsale maintenance and repair information on the Web. unlike in aerospace. manage. maintain. and forms. Consumers and service providers alike expect to access pre. Delivering current. applications can be designed to render content through visual. and aural means for people with disabilities. Compare this to the inefficiency of writing and maintaining this procedure separately for every automobile model. The United States has formalized requirements for information accessibility in Section 508 of the Rehabilitation Act Amendments of 1998. might be the same for all models of a given manufacturer. they also need to print that information on demand. Content can be designed to maximize accessibility through consistent structure and metadata annotations. Because information published by governments serves a diverse audience and wide range of purposes. collect. accurate maintenance data in a usable form to users from junior mechanics to fleet managers is a tremendous challenge—further complicated by the rapid changes in vehicle production. Likewise. maintenance. such as content related to human resources and policies and procedures. However. A major focus of Section 508 is to make electronic documents available to visually impaired users . This effort involves both information and application design. In summary. Other demands drive this sector. the business challenges facing the automotive and transportation industries include: • • • • • Managing information for reuse Creating appropriate information products for a wide range of audiences Maintaining information for long periods of time Meeting customer expectations for information readily available Meeting and surpassing the expectations of the “elite” buyer Government Government enterprises—law-making bodies.Section 2: Identifying the Business Challenges Consider the opportunities for information reuse in just one document—the vehicle owner’s manual. general instructions. or consumer use. and repair. as an employer of large numbers of people. Government bodies all need to make information accessible to everyone. and government-managed service providers such as the United States Postal Service—create. automobile manufacturers support a massive infrastructure for vehicle maintenance.0 Solutions Guide 2-5 . motor vehicles present enormous information requirements to support service. Government officials responsible for creating. legal records. The procedure for changing a tire. They provide content in the form of public policy. the publishing process presents special challenges. Like aerospace. The information management and publishing needs of this sector are similar to aerospace and manufacturing. regardless of visual or motion impairment. regulatory agencies. while smaller manufacturing changes can be introduced as often as every six months. Furthermore. tactile. laws and statues. government departments.

product specifications. With each revision. In summary. maintaining the quality and integrity of information remains critical.Section 2: Identifying the Business Challenges assembling. Product documentation has its own specialized requirements. the more time is available to ensure the accuracy and completeness of the content. Because products and product specifications change frequently in high tech. whether they are other manufacturers or the end consumer. In addition. which in turn causes decisions to be made based on inadequate or outdated information. Adobe FrameMaker 7. often in real time. for mission-critical agencies such as the Federal Aviation Administration and U. the business challenges facing government bodies include: • Integrating information from a diverse array of sources for publication • Managing and printing large amounts of information • Distributing information in digital form • Distributing new and updated information in a timely fashion • Providing accessible information. governments must update content to regulatory and other agencies very quickly. Paper-based publishing results in long lead times and high costs. and publishing content can expect to receive content from staff members with a diverse set of expertise and skill levels and a variety of software applications. computer software to instrumentation—and provides perhaps the broadest opportunities for process improvement and positive return on investment from re-engineering information management solutions. Paper-based publishing also does not promote effective accessibility. Enabling information reuse throughout the organization and the product life cycle is critical for maximizing business efficiency. Product documents must be completed on the same manufacturing timetable as the corresponding product. provides source material for the technical documents and marketing collateral that accompany each product or service. including HTML Web content and richly formatted PDF documents distributed by Web or CD-ROM. Department of Transportation. Much of this information. Governments are beginning to rely heavily on electronic distribution. The vast amount of information published by governments makes traditional paper publishing impractical in many instances. if properly managed. and engineering documents. Consider the array of information that supports a typical high-technology organization: • Technical documents • Database content • Corporate knowledge • Supply-chain management collateral The large amount of information in the life cycle of a high tech product or service begins with marketing surveys. a manufacturer must provide current and accurate documentation for those who use the device.S. Efficiency and time-to-market are key motivators for product document creators—the less time the writer must spend on formatting.0 Solutions Guide 2-6 . which frequently means that publication of updated information is infrequent. including but not limited to compliance with Section 508 of the Rehabilitation Act Amendments of 1998 High technology High technology includes a diverse range of markets—semiconductors to biotechnology. product requirements.

Section 2: Identifying the Business Challenges Finally. consider a computer maker. as well as drastically reduced update cycle times. In summary. the computer manufacturer must provide end-user documentation. information must be delivered in a form the user expects. including a far lower cost than paper-based distribution. supporting product development and protection of intellectual property and patents • Internal documents supporting ongoing business operations • Internal operating procedures ensuring efficient and safe working practices that meet regulatory standards • Marketing materials supporting the sales channel • Maintenance documentation for the support channel • Product documentation that is delivered to the customer How information is created and managed can significantly impact the manufacturer. Producing these materials is labor intensive. and conventional publishing formats such as paper catalogs are expensive. Electronic distribution brings many business benefits. on CD-ROM. lead times are long. or via the Web. Many customers now expect information to be available electronically. The accuracy and timeliness of content that relates to safety. and much of the information is often rekeyed from an original paper copy.0 Solutions Guide 2-7 . regulatory or customer-facing matters can be critical. through online help. In summary. Multichannel publishing is a requirement for meeting these distribution needs. Changes might take a year or more to appear in an annual paper catalog. Supplier of components used in building the computer provide information that the computer manufacturer uses. Proper documentation on raw materials and components can affect the quality and cost of production. If the component is also directly available to end users. for a computer’s CD-ROM drive. manage. Manufacturing information must be managed and integrated into external product documentation. The kind of information they receive. and generate includes: • Documentation accompanying supplier-provided raw materials and components • Documentation relating to equipment used in the manufacturing process • Internal research and design documents. However. To understand the complexities of information management in manufacturing. the business challenges facing manufacturing include: Adobe FrameMaker 7. documentation about microchips in the computer is not needed by computer buyers. For example. as well as data-heavy catalogs and other information materials to support the sales channel. the business challenges facing high tech industries include: • Managing large amounts of product information • Reusing information as much as possible throughout the product life cycle and across product lines • Repurposing information for different delivery formats • Maximizing quality while minimizing costs • Increasing customer satisfaction by delivering information customers want in the formats they expect Manufacturing Manufacturers deal with a tremendous stream of information that is critical to their profitable operation. while other internal documentation can affect business operations and planning. the original information must be repurposed as documentation for installing and using the component. whether installed or resold separately.

• Financial data must be accessible. Those financial institutions that can quickly create personalized knowledge products have a competitive advantage. the Adobe logo. Users must be able to find the information they need quickly. Information offered by the financial services industry tends to have the following characteristics: • Financial data tends to be very personal in nature. and distributes large numbers of documents. The industry also is experiencing a growing demand for customized. and corporate executives in providing the information they need to manage their organizations. Accuracy.Section 2: Identifying the Business Challenges • • • Managing and integrating information from a diverse array of sources to support the manufacturing process and to provide documentation for manufactured products and components Integrating information from suppliers into the process Managing documentation about procedures and processes to meet certification requirements Financial The financial services sector creates. or members of the public—who need time-critical support for determining actions and strategies. investment fund managers. The financial publishing industry directly supports homeowners in choosing a mortgage. All rights reserved. a company without a Web portal is at a competitive disadvantage. Consumers of this information are often key decision makers—investors. and FrameMaker are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. predictability. Customers of financial information are generally very particular about the exact types of information that they personally need. For example. distinctive. maintains. and are extremely important for supporting financial-based decisions. the business challenges facing the financial services industries include: • • • Providing personalized and customized on-demand information Meeting competitive pressures to create new. and timely publication are also crucial in financial services. with potentially dire results. These documents contain very dense raw financial data. In summary. publishes. since consumers of financial data now expect the option of obtaining their information from the Web. © 2002 Adobe Systems Incorporated. • Financial data must be accurate. investors in choosing stocks. and high-value information products Delivering accurate information that is current and readily available Adobe. All other trademarks are property of their respective owners.0 Solutions Guide 2-8 . legal validity. personalized documents. Adobe FrameMaker 7. corporate executives. Since financial information is considered a commodity. The financial services industry is very competitive. Mistakes can lead to incorrect or misguided decision-making. many consumers seek out companies that can provide easy access to that information.

Assessing the current infrastructure An organization can assess the effectiveness of its current information publishing infrastructure by answering some of the following questions: • Do content authors have an intuitive. “Identifying the Business Challenges. easy-to-use tool for creating valid XML content? • Can the organization publish XML content to print. and reduce costs. We start by providing a series of questions to examine the current infrastructure and to discuss the building blocks of any information management solution. and enterprise authoring and publishing. We then review the solution components of four key usage areas: XML authoring and publishing. render. technical documentation. regardless of its source • Provide a competitive advantage • Meet regulatory and accessibility requirements at minimum cost Section 3 suggests high-level. and Web services? • Can the organization establish and maintain a consistent look and feel across all of its documentation? • Can the organization create and deliver personalized or customized content to its customers? • Can the organization deliver content that is fully accessible to everyone. decrease time to market. Portable Document Format (PDF). manage. or other formats? Can this be done from the desktop. Finally we apply those usage areas to six vertical markets that represent a broad cross section of enterprise publishing activities: aerospace. managing.” we described (1) the challenges that organizations face in creating. Eight key business activities drive the process: • Take advantage of all possible avenues for minimizing costs • Reduce the cycle time for delivery of new and updated information to customers and to the field • Decrease the time to market for content while maximizing quality and accuracy • Provide on-demand information to those who need it • Provide customized or personalized information where appropriate • Provide consistent information. government. expensive add-ons? • Can the organization implement server-based solutions to automatically compile. and delivering information. automotive/transportation. and financial services. application servers. and (2) the benefits of properly managing information to improve decision-making. and deliver content from XML content repositories. increase customer satisfaction. and deliver content efficiently and effectively. or does it require complex. high technology. server-based publishing. including people with visual or motion impairments? • Can the organization easily create new “information products” from its existing serverbased information? • Can the organization maintain consistency in the information that it creates and delivers? Adobe FrameMaker 7. vendor-neutral solutions for re-architecting information infrastructures so businesses can create. manufacturing.0 Solutions Guide 3-1 . databases.Section 3: Meeting the Business Challenges In Section 2.

Each template automatically implements the appropriate styles and styling technologies for the desired output format. Adobe FrameMaker 7. authors in templatedriven publishing environments “tag” each word. Because content tags provide information about the meaning and usage of each tagged component. multichannel publishing. phrase. or building blocks: • Template-driven publishing • Integrated XML and SGML authoring and publishing • Features for managing large documents • Single-source. a document from an original equipment manufacturer (OEM) may be published with different templates by value-added resellers (VARs). and automatically apply a document template to format the content for a parts catalog.” “Heading2. supply-chain management. XML.For example. in which the author must explicitly apply formatting characteristics to each block of text. For example. • Content formatting and layout is automated and guaranteed to be consistent.Section 3: Meeting the Business Challenges • • Can the organization effectively maintain its intellectual capital? Can people find the information they need to support their decisions. several eBook formats. build on past experiences. Building blocks for meeting business challenges Every effective information management and publishing solution comprises five key components. • A document can be published in multiple formats just by applying different templates designed for different output formats—in other words.0 Solutions Guide 3-2 . Adobe PDF. This section focuses on the business improvements that are available to organizations that wish to pursue them. apply the appropriate style tags. or knowledge management infrastructures? A “no” answer to any of these questions may indicate that the organization can improve its information publishing processes. Content authors have more time to focus on the creation of content because the template specifies all formatting. Template-driven publishing provides several advantages: • Format and layout decisions are separate from content decisions. multichannel publishing • Platform integration with existing infrastructure and workflows Template-driven publishing Authoring and publishing tools that support template-driven workflows maximize the content authors’ productivity and facilitate reuse and repurposing of content. The formatting characteristics of each style are specified in a separate template. One content source can be rendered into a printed book. tagging facilitates easier interpretation of documents than is possible based on appearance alone. Unlike design-driven publishing. For example. single-source. or text block with a style or format name (such as “Bullet. and HTML by applying different templates.” or “ProductName”). a database publishing application can extract parts information from a database. and avoid redundant efforts? Can the organization integrate its publishing platform with its content management. • Style-tagged documents can be converted to other output formats based on the style names. • Style tags can facilitate integration between content management and publishing applications. the contents of a “Heading” style tag convert to a heading in the HTML document. Each template would reflect each VAR’s standard document formats.

including drawing packages. • Content integration from a variety of sources and applications • Book-building features. indexes. The production of valid content is central to XML and SGML workflows.0 Solutions Guide 3-3 . Solutions in the key usage areas Each of the four key usage areas that we discuss in the Adobe FrameMaker 7. XML content is structured into a hierarchy of elements. The platform should provide an application programming interface (API) and other mechanisms to allow integration with existing databases. sections must start with a section name and contain text or subsections). content management systems. but require tedious import operations or large amounts of manual content editing in the new output format. even online help. all from the same source file. which includes the following features: • Robustness and reliability. server-based publishing. Integrated XML and SGML authoring and publishing XML and SGML authoring and publishing provide a template-based workflow with even greater capabilities. The platform must be able to integrate all of this content. and a variety of text formats. including print. and enterprise authoring and publishing—has its own business requirements and challenges for creating. this can mean the automatic production of tables of contents. CAD tools. contents. technical documentation. These rules are referred to as a Document Type Definition (DTD). and other IT infrastructure components. Beware of authoring tools that promise multichannel delivery. SGML. Furthermore. an enterprise publishing platform must integrate with an organization’s other information technology (IT) resources.0 Solutions Guide—XML authoring and publishing. richly formatted and linked PDF. Platform integration with existing infrastructure and workflows An enterprise publishing platform does not exist in isolation. For documents. lists of figures. offer rich server-based publishing solutions. Features for managing large documents Key to any modern information architecture is the ability to manage large amounts of data. XML-based solutions can provide personalized or customized content. knowledge management systems. Content comes from many different sources. multichannel publishing An application that is suitable for solving today’s information management challenges should provide the means to publish content in a variety of formats. XML. drive interactive documentbased applications. with attributes (metadata) attached to those elements. maintaining. running headers and footers. HTML. especially when handling very large amounts of information or very large documents. and populate enterprise knowledge management systems or supply-chain automation engines. and indices Single-source. such as automatically updated cross-references.Section 3: Meeting the Business Challenges • Software applications can intelligently process content. and Adobe FrameMaker 7. and other lists that assist the user in navigating through the document. The tool should publish easily and seamlessly in every format. Content authored in XML or SGML format that conforms to its DTD is called valid content. XML or SGML allow the user to define and enforce a set of rules that apply to a specific document type (for example.

XML authoring and publishing Although XML is a powerful file format for knowledge management. XML content will continue to be a niche or novelty item. organize and update it. created and used only by the few who make the formidable investment in learning non-intuitive tools.0 Solutions Guide 3-4 . must collect information from a vast number of OEMs. and HTML Companies planning to deploy enterprise-wide XML authoring cannot ignore these requirements.Section 3: Meeting the Business Challenges delivering information. XSLT is also used to transform XML documents for display on different output devices. including print. With XSLT. Other applications include personalized financial documents and customized eBooks. and delivery has been in authoring tools. and write valid XML for information reuse and repurposing. book features. including Web browsers and personal digital assistants (PDAs). for example. and Web. including print and PDF. It also might perform workflow management and version control functions. and graphics handling) • Specify and control metadata (elements and attributes) using intuitive tools • Easily validate XML content and fix errors • Seamlessly publish content via conventional channels. PDF. XSLT—Extensible Stylesheet Language Transformations (XSLT) is a standard programming language for manipulating XML documents. Solution components Building an effective enterprise-wide XML infrastructure requires the following components: Authoring tool—The tool must present an intuitive word processing interface and features that authors expect. If they do. not content authors. Adobe FrameMaker 7. Server-based publishing Many organizations use a relational database to store content that must be published in a conventional format. These organizations will fail to realize the substantial return on investment that enterprise-wide XML content management can provide. XML authoring tools have thus far been a niche market. and publish it in a variety of formats. Content management tool—The tool must present individual XML elements to authors for reuse where appropriate. XML content creation has been limited thus far to a few industries and markets. organizations can create customized and personalized documents from XML content. Here we address how organizations can meet those challenges by using conventional and reengineered approaches to information management and publishing. with many of the most popular XML authoring tools appropriate only for programmers. In Section 2 we identified the business challenges for each area. including print. Solution requirements Most vendors of XML authoring tools have ignored the “human” requirements of content creators: • Author in XML without specialized XML knowledge • Work in the easy-to-use WYSIWYG environment with familiar publishing tools (for example. Multichannel publishing—An XML solution should easily enable publishing of XML documents via numerous formats. spell checking. management. CD-ROM. The largest challenge to enterprise-wide XML content creation. A catalog-based parts reseller.

HTML. and generating reports. if the database is writing files that are manually opened by the rendering engine. and might perform pagination. Communication layer—This interface provides communication capabilities between the database and rendering engine. and assembling data for publishing. Some systems can publish to multiple output channels. layout and typography) for printed materials • Utilize rules to make appropriate layout and typography choices automatically. It is typically designed by information architects and maintained by database administrators. if any. Rendering engine—This system or application paginates (if pagination is not performed by the database) and renders data for publishing. It must be capable of reliably processing thousands of pages of complex content. configuring. human intervention at the moment of publishing • Publish to print and to several popular online formats such as PDF. and SGML Database publishers rely on the enterprise database for creating and managing an organization’s content. XML. an organization can customize the documents that it creates for its customers. like PDF. managing and maintaining data. with minimal. An enterprise database can provide a large number of diverse reports from a company’s data set. Designing the solution When designing a database publishing system. Consider the following general user models for server-driven publishing: Adobe FrameMaker 7. additional components are needed to provide the ability to create professional-quality documents. It could be relational or object-oriented. Alternatively. Its template-driven publishing engine must ensure consistency in formatting database-published documents. HTML. Its ability to provide multiple output formats must support publishing database content to the most appropriate delivery format. an organization must decide how tightly to integrate the database with the publishing tool. the publishing tool can interact directly with the database. By choosing a publishing tool that tightly integrates into enterprise databases. Server-based publishing requires a publishing engine that tightly integrates into enterprise databases. Solution components A server-based publishing system has several key components: Database—The database tends to perform the functions of validating. It can be a flat file system. and can deliver on-demand content to readers.0 Solutions Guide 3-5 . While databases excel at providing data entry tools. An organization can provide the most up-to-date information without re-editing content. or a customized application written using the API provided by the rendering engine.Section 3: Meeting the Business Challenges Solution requirements Server-based publishing solutions must meet the following business requirements: • Create human-readable documents from information maintained in a database or delivered by an application server or Web service • Meet high standards of publishing quality (for example. in multiple output formats directly from the database. One option is to generate data reports on the database and process those reports with the publishing tool. querying the database and processing data output on-the-fly. This is especially useful for online-only distribution formats. or XML.

customers. PDF.0 Solutions Guide 3-6 . XML. such as documentation for many product lines or models • Integrate information from other applications. but also the implicit structure of that content as stored in the database Database-driven catalog publishing—This is a special case of the previous category. possibly spanning thousands of pages for complex machines or software suites • Manage document authoring and production so that documents follow the product development and manufacturing timeline • Reuse information that applies to multiple documents. one-time documents as well as mass communications. line art. These organizations could dramatically decrease resource requirements by adopting an integrated solution that leverages the organization provided by the database and performs many of the formatting and book-building functions automatically. They could benefit from an integrated solution that uses not only the content of the database. at worst these organizations manually extract and format database content for each purpose. This process avoids the terrible inefficiences of manual production work for each output format. with exorbitant lead times and production costs.Section 3: Meeting the Business Challenges Database-driven publishing—Organizations using this model want to create and maintain their content at a central point—the enterprise database. while meeting a variety of business demands (such as budget and resource constraints) and schedule demands (dictated by product development). and SGML. Again. HTML. Technical documentation The challenge in technical publishing is to provide a complete and high-quality set of documentation for a product or service. they extract information from databases in raw ASCII files for manual formatting. These organizations typically want the flexibility to create customized. They are most interested in leveraging their corporate content for multiple purposes. Many of these organizations are currently using manual time. At worst. Solution requirements An effective technical documentation solution must meet these requirements: • Reliably create the technical documentation to accompany products or services • Effectively manage and publish what can be very large volumes of information. and business requirements • Distribute updated content to the field in a timely manner • Save money by deploying alternatives to print Solution components Technical documentation publishers need a solution with the following components: Adobe FrameMaker 7. or engineering data • Translate documents into other languages • Publish in the formats that are most appropriate for the organization’s products. such as technical drawings. Database publishing for multiple outputs—This model is for organizations that want to deliver information in a variety of formats.and laborintensive processes that are inefficient and error-prone. including paper. Organizations using this model need to create thousands of pages of complex content from information maintained in industrial-sized databases.

Solution requirements An effective information management solution can meet the following requirements: • Share business-critical information across the enterprise • Manage content workflows across projects and departments • Support consistency in content contributors’ work and in output formats • Exchange information in a common format (typically XML) with partners and suppliers. HTML. professional quality documentation throughout the company. In an XML-based solution. Enterprise authoring and publishing As organizations recognize the value of their intellectual property. PDF.Section 3: Meeting the Business Challenges Authoring tool—The solution must support integrating information from diverse sources and creating structured documents. they are becoming increasingly concerned about how they can effectively manage their information. Web. so it can be installed widely without massive support requirements. personalization. PDF. Content management—The solution must manage information updates and reuse. to enforce consistency in internal and external documentation and to free content authors from formatting tasks. Adobe Acrobat® software and Adobe Portable Document Format (PDF) speed document review and approval at the company and improve the quality and quantity of comments from staff. Today. and support publishing to XML for personalization and other sophisticated delivery mechanisms. or one of several popular online help delivery formats. and delivery to handheld devices. and the creation of long. It also needs to be affordable when purchased in volume. meeting demands as diverse as printed output. The best tools come with integrated ways to publish to the various media. file servers. paragraph styles. Consider the experience of one company that used XML to create a set of interactive documents that customers can use to instantly assemble tailored documentation. intellectual property lives in word processing files and a variety of other often proprietary and unstructured file formats. databases and intranet sites. and reliable. HTML.0 Solutions Guide 3-7 . The company produces high-quality XML content that matches the original structure of its documents. Web-based delivery. Publishing platform—The solution must support multichannel publishing to print. to support supply-chain management and business-to-business communication • Support information reuse • Populate information portals • Publish to appropriate formats (print. or SGML. robust. residing across users' hard disks. and values. and the solution must scale to support large volumes of documentation and be robust and easy to use. the tool should support creation of rich XML content on every desktop and without specialized skills or expensive add-on components. complex documents with extensive graphical and tabular content. XML. This information chaos causes several areas of difficulty for users across an organization. providing easy-to-use controls for applying uniform attributes to fonts. XML) Solution components Authoring tool—The solution’s authoring tool must support content aggregation from a variety of original source applications. The tool should be template-based. Multichannel delivery—The system must be able to efficiently publish to multiple channels. Multiple authors must be able to collaborate on a single publication. Adobe FrameMaker 7. The tool should be easy to use. PDF. A template-driven authoring tool helped to ensure the creation of consistent.

technical content.Section 3: Meeting the Business Challenges Content management—This component must support management of a large number of content components created by a wide variety of applications. and operations • Integrate information from a variety of sources—engineering data. automate data entry. new ways of creating. Together. and distributing information are necessary. training. and reduce paper dependency. supporting information sharing and reuse among manufacturers and customers.0 Solutions Guide 3-8 . maintenance. both template-based and XML authoring solutions allow easy format customization. Furthermore. including distribution (distribute information in secure forms that cannot be modified by the receiver) Solution components The optimal information publishing solution for aerospace consists of these major components: Authoring tool—The authoring tool must be either template-based. Review in digital form can meet regulatory requirements. • Aerospace • Automotive and transportation • Government • High technology • Manufacturing • Finance Each of these vertical markets faces particularly interesting challenges. and meet regulatory requirements • Support content required for mission-critical operations. thus cutting costs and saving time. managing. and identify content components for reuse in other areas. ensure accuracy. Solutions by vertical market The following pages discuss the kinds of products and solutions required to address the information management needs of six key vertical markets. Aerospace Aerospace shares many basic information-management requirements with manufacturing and other industries that have a large publishing component. other text • Publish information to a variety of media without redundant effort by content creators and with maximum information reuse • Reuse content across similar product lines and for shared components • Maintain integrity of information at all phases of the information life cycle. XML tagging supports rich content management and customization. so authors can tag information components with appropriate XML metadata. Adobe FrameMaker 7. Solution requirements Tools and architectures must be able to perform the following tasks: • Manage vast amounts of information over the life span of each product • Support content review cycles. to ensure consistency in content and format across similar documents. PDF delivery—The aerospace industry is highly dependent on PDF and print for online editing and review of operation and maintenance documentation. including manufacturing. they represent a broad cross-section of publishing activities. As information management needs grow. or XML-based.

which must reach the airline’s worldwide maintenance mechanics as fast as possible. Multichannel delivery—Exceptional multichannel delivery capabilities are crucial for this industry to meet the expectations of its customer and maintenance channels. maintenance. maintenance. like aerospace and manufacturing.0 Solutions Guide 3-9 . The tool must be robust and able to handle large. training. further complicated by rapid changes in vehicle production. Solution components The optimal information publishing solution for the automotive and transportation sector comprises these major components: Authoring tool—The authoring tool might be either template-based. or consumer use. Whether for military. users are increasingly expecting it to be available on the Web. Consumers and service providers expect to access information on the Web and to print the information as needed. and to incorporate diverse file formats. a repair procedure may be cited in manufacturing. Solution requirements An information management solution for the automotive and transportation industry must accomplish the following: • Convert engineering data into operational and maintenance data • Manage and publish a variety of documents that support several activities (for example. Adobe FrameMaker 7. particularly training and maintenance materials. manufacturing. and operation manuals. electronic devices do not yet provide the resolution and convenience of paper documents for maintenance support. For example. line art. to allow authors to tag information components with appropriate XML metadata. or engineering data). this sector presents enormous information requirements to support service. Airline engineers frequently make urgent updates to these manuals. or XML-based. and repair by a wide range of organizations and functions. and operation) • Maintain consistency in appearance across document sets • Manage and reuse information in multiple documents (such as product lines and models) • Translate documents into other languages • Integrate information from other applications (such as technical drawings. commercial. Maintenance manual files from aircraft manufacturers are customized to meet an airline's requirements. As printed information becomes exorbitantly expensive. Content management—This system should support reuse of information components from templatebased documents or XML document components. Either supports rich content management and customization of documentation deliverables. training.Section 3: Meeting the Business Challenges However. Automotive and transportation As we noted in Section 2. complex documents. to ensure consistency in content and format across similar documents. the automotive and transportation sector. Tools supporting single-source information authoring and turnkey multichannel publishing make this possible. supports a massive information infrastructure. for reuse of materials such as engineering drawings.

• Distribute documents in a variety of forms (print. • Manage a large number of documents of various types. Solution requirements Government bodies have the following requirements for their information management tools and infrastructures: • Collect information from a variety of content contributors and software applications. The XML or SGML rules engine identifies missing content pieces in each document’s structure and automatically formats the document. collect. • Provide content that is accessible to everyone. Using an XML. digital documents with rich print capabilities for archiving and distribution purposes. Content management—Government bodies may benefit from a publishing solution that manages content components for repurposing and reuse. Multichannel delivery—A publishing tool for the government should have exceptional capabilities for generating PDF documents. Through multichannel publishing. Web. manage. legal records. information can be created and distributed in both printed form and rich PDF files. especially important for agencies that deal with the public and for crucial government regulatory agencies that must provide updated content very quickly to affected parties.0 Solutions Guide 3-10 . and the creation of long. This digital format provides the ability to create accessible. Because the document’s content is structured.or SGML-based document production tool can increase content author productivity eight-fold over a word processor tool. Server-based publishing—Government bodies that maintain large amounts of information can experience significant cost reduction by publishing directly from a content management tool or a database repository. They provide content in the form of public policy. laws and statues. including persons with visual or motor impairments. CD-ROM). It has perhaps the broadest opportunities for process improvement and positive Adobe FrameMaker 7.Section 3: Meeting the Business Challenges Content management—Many organizations in the automotive and transportation sector can benefit from a solution supporting reuse of information components. Government Governments must create. regulatory agents) in a timely manner. complex documents with large amounts of graphical and tabular content. translators can create higherquality translations in less time than previously possible. PDF. and distribute tremendous amounts of information for a wide array of purposes. maintain. general instructions. and forms. High technology The high technology sector includes a diverse range of markets with a wide array of information publishing needs. Documents are consistent and high in quality. • Distribute documents to the field (for example. “changing a tire” might be a reusable information component in operator manuals for many different vehicle models. For example. regulatory guidelines. Solution components The information publishing solution for the government sector consists of the following major components: Authoring tool—Government authoring must support content aggregation from a variety of source applications.

or other data repositories. The tool should be robust in the face of thousands of pages of complex documentation. and must be rekeyed to create internal and customer documentation—an error-prone. Authoring tool—The authoring tool used by the high tech sector must be template-based.Section 3: Meeting the Business Challenges return on investment from reengineering information management solutions. and in publishing information in the formats that users expect. Companies can leverage online formats to distribute updated information quickly and at minimal cost. Server-based publishing—High tech organizations that publish large amounts of content. Manufacturers need information to flow in and to be repurposed easily for internal or external documentation needs. The tool should allow authors to incorporate information from a variety of sources. A tool that spreads XML throughout that corporation can improve the value of nearly all corporate content—not just content in niche areas. mostly due to the large amount of information that supports a typical high-technology organization. product documentation. provided by specific contributors. and costly process. database stores. and equipment. and should be easy to install and administer. such as component catalogs. This corporate-wide XML can expose opportunities for improving knowledge management and supply-chain management. can benefit from a server-based publishing solution that pulls data directly from application servers. Manufacturing Manufacturers process and manage information from many sources. supporting the reuse of content created in a diverse set of applications. and product maintenance information. and support identifying appropriate information for sharing with partners and providers. paper-based data does not flow through the manufacturing process as components do. Content management system—This system can improve knowledge management at the enterprise level and support maintaining. XML authoring and publishing—High tech organizations need an XML authoring tool that empowers all of the organization’s content contributors to create XML content. In addition.0 Solutions Guide 3-11 . we can propose the characteristics of the authoring tools and system architectures that will meet these requirements. They create outward-facing sales materials. Multichannel publishing—Multichannel publishing can support high tech companies in minimizing their reliance on paper. and reusing valuable intellectual property across the corporation. time-consuming. Much of the information manufacturers receive is still in paper form. components. They generate content internally for process control and business planning. Web services. to improve consistency across the corporation’s content. and for reusing corporate content. including suppliers of raw materials. It also can improve decision-making by making relevant information available and easy to find. Solution components Given these business drivers. Solution components An information publishing solution with these major components can meet these business requirements: Adobe FrameMaker 7. This solution also can meet the needs for automatically creating customized and personalized information products. sharing.

For example. legally valid documents in a predictable and timely manner. and to support the need for rebranding content contributed by component suppliers.Section 3: Meeting the Business Challenges Authoring tool—The tool must support content aggregation from a variety of source applications. the financial publishing industry directly supports homeowners in choosing a mortgage. Finally. investors in choosing stocks. A server-based publishing solution is necessary to publish this information in an automated fashion. Multichannel delivery—Built-in multichannel publishing can free manufacturers from the expense and lead-time constraints of paper publishing. Financial services institutions that can quickly create customized financial reports and other personalized knowledge products have a competitive advantage over other financial services institutions. to enforce consistency in a manufacturer’s internal and external documentation. and the creation of long. Content management—Many manufacturers need to manage large amounts of content used for diverse purposes and created by a wide variety of applications. resource requirements. and to support change control. complex documents with large amounts of graphical and tabular content. Financial services Financial services companies distribute large numbers of documents. without the need for additional software tools or training. This sector requires an infrastructure that supports the creation of accurate. and corporate CEOs in managing their organizations. documents published by the financial services industry frequently must meet legal requirements. stored. The tool also should support creation of rich XML content across the manufacturing organization. Server-based publishing—The architecture should support publishing parts catalogs and other dataintensive materials directly from a content management system or database repository. Consumers of this information are often key decision-makers who need time-critical support for determining actions and strategies.0 Solutions Guide 3-12 . It should be template-based. and repurposing of information. Solution requirements Financial services organizations have particularly strong requirements for publishing customized and personalized on-demand content in formats that their customers expect. Solution components The optimal information publishing solution for the financial services sector consists of the following major components: Server-based publishing—Much financial information is generated. Manufacturing organizations that have migrated hard-copy catalogs to Web or CD-ROM distribution have realized significant benefits in cost. reuse. and time-to-market for the catalog information. the financial services industry is experiencing a growing demand for personalized documents. which can yield significant economic and resource benefits. Adobe FrameMaker 7. each containing a high density of raw financial data that is extremely important for supporting financial-based decisions. and maintained within application servers or databases. Furthermore. to free content authors from formatting tasks.

Adobe. automatically formats each document based on rules specified for each document type. Adobe FrameMaker 7. Production that once took four person-weeks of work now takes two person-days. and FrameMaker are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. A publishing system designed around an XML. each of 2. © 2002 Adobe Systems Incorporated. and publishes each document to print. the Adobe logo. Multichannel publishing—Given the industry’s highly competitive nature. financial services requires excellent multichannel publishing support.Section 3: Meeting the Business Challenges Content management—Customers of the financial services industry expect highly customized and highly personalized information.or SGML-based data repository. For one financial services company. but also it must provide information to newer devices such as personal digital assistants (PDAs). Acrobat. PDF.000 pages each. All other trademarks are property of their respective owners.800 subscribing institutions receives 11 credit opinion handbooks of more than 1. and the Web. to meet the expectations of today’s and tomorrow’s customers. A content management system can support the creation of specialized “information products” as an additional revenue stream. consolidates the XML or SGML data with the text portions of each document.0 Solutions Guide 3-13 . Not only is the industry heavily dependent on print and PDF. All rights reserved. in which financial information is maintained and automatically extracted.

and present the types of solutions that can meet these challenges. Server-based publishing—Publish content from databases. XML authoring and publishing—Create XML content for driving Web applications or for other XML-based applications. Create customized. In sections 2 and 3. and delivering content for a wide range of applications. This section presents solutions in the following general application areas. personalized documents. application servers.0 Solutions Guide 4-1 . In this section.0 building blocks FrameMaker 7. or Web services. managing. Publish to multiple delivery channels. we show how FrameMaker based architectures could help implement such solutions. maintenance and reference documentation in a variety of media. automatically generated and published on demand. Provide XML content that can be managed and reused. user guides. Produce manuals. multichannel publishing • Support for creating accessible documents • Rich feature set (FrameMaker document object model) • Automated rendering and delivery (FrameMaker Server) • Full XML support Adobe FrameMaker 7. FrameMaker 7. along with the business requirements of each. Technical documentation —Create the “knowledge product” to accompany technical products or services.Section 4: The Adobe Solution The rich feature set of Adobe® FrameMaker® 7. we present several different architectures that cover a range of functional and business requirements. The ideas and architectures presented here are presented as examples that have been chosen to provide a broad perspective into the capabilities of the FrameMaker platform for creating. Manage content for collaboration and reuse. Provide a productive environment in which authors can create richly structured XML documents without learning XML syntax. Build new knowledge products quickly.0 has an array of architectural components that create a powerful platform for implementing enterprise solutions in these application areas: • WYSIWYG user interface • Diverse file-management capabilities • Core authoring • Template-based authoring • Single-source. Support the creation of consistent. Enterprise authoring and publishing —Create and maintain documents that support the operation of an organization. Create and publish customized XML documents.0 software makes it a key architectural component for a variety of information management solutions. we discuss the business challenges enterprises face in creating and publishing information. In some of these application areas. Manage XML content for publishing and distribution. reusable content.

Diverse file-handling capabilities FrameMaker reads and writes documents to several formats. but also provides access to the rich and powerful features that professional documentation specialists require. French.0 Solutions Guide 4-2 . FrameMaker also provides many text and graphics filters for importing and exporting. JPEG. Adobe FrameMaker 7. and template information for a document. they can see how it will look when printed or published as a Portable Document Format (PDF) file. as users create content. Menus can be customized to add or remove features. Structured content can be saved and read as XML or SGML. Common style-tagged documents can be created and edited in Unstructured mode. Structured mode provides a complete guided editing environment for producing valid XML and SGML. GIF. and so on) can be created using the FDK. Collaboration tools include change summaries and change bars to show where documents have been revised from one version to another. FrameMaker runs on Windows. Robust long-document support includes sophisticated handling of multichapter/multifile books. and UNIX® platforms with consistent interfaces. To assist visually impaired users. palettes. all text. and Japanese localized versions. SVG®. Core authoring features FrameMaker provides a sophisticated range of authoring features. The user interface is available in English. These allow FrameMaker to be used in an enterprise environment where content is created and exchanged by numerous users employing many different tools. embedded graphics. TIFF. including support for Microsoft Office formats (for example. The user interface to FrameMaker software is completely WYSIWYG (what you see is what you get). simple drawing tools. of course. Other features include handling multiple languages in a single document. and an equation editor. including a full-featured word processor. The Maker Interchange Format (MIF) contains all the information in a FrameMaker binary file.6) and common graphics types such as EPS. PDF. For example. and CGM. in a single file. but written in an ASCII-based markup language. comprehensive autonumbering. automatic generation of tables of contents and indices. Table creation features can handle large tables that span many pages. and compatibility with common screen readers. The FrameMaker binary file format contains. providing keyboard shortcuts. The FrameMaker user interface can operate in two modes. For most users. All of these formats can be “round-tripped”—saved and reopened with complete fidelity. The FrameMaker user interface makes the product simple enough for people familiar with word processing to learn the basics within a few minutes. Rich Text Format 1. and new user-interface items (dialogs. this is the most comfortable and productive way to create and edit content. and support for thousands of graphic objects in a single publication. high-contrast and largetext displays. the user interface integrates with many of the accessibility features available on the Microsoft® Windows® platform. because it is what they already know from word processing applications. Sophisticated use of markers enables automatic cross-referencing and index generation. Macintosh. German.Section 4: The Adobe Solution • • Frame® Developer’s Kit Support for creating accessible documents WYSIWYG user interface The architectural building block most users see is. the user interface.

on the other hand. The template includes a set of style sheet definitions plus one or more standardized master layout pages that apply consistent parameters for the positioning of text and graphics on various types of pages (such as cover and contents pages. for instance. often follow a format-driven workflow. and XML. cross-references. and so on. consistent formatting and layout of the content. which FrameMaker supports at a fundamental architectural level. and so on. and indices (even for multichapter or multifile books) • Support for tagged PDF. In this workflow. is matched by complementary publishing features to enable multichannel publishing: • A full range of sophisticated layout and styling options for print and PDF production that can be easily managed and applied via templates • Full support of the key PDF features. the lead paragraph. just by applying a template that automatically implements the appropriate styles and technologies for each output format. multichannel publishing Even more valuable.0 Solutions Guide 4-3 . and inside text pages).0 software • Publishing capability to PDF eBook format. or to Palm Reader or Microsoft Reader format via WebWorks Standard Edition 7. for example. multichannel publishing—a single content source can be rendered into a printed book. using line feeds to determine space between paragraphs. the body copy. including automatic bookmark production and automatic hyperlinking of tables of contents.0 Adobe FrameMaker 7. Single-source authoring. For example. however. product names. a fundamental architectural building block for single-source authoring. For example. The output of these types of workflows tends to be channel-specific. is the separation of the formatting and layout decisions from the source content. A group of templates tailored to specific output media can be used with exactly the same content. words to be emphasized. A template-driven workflow offers automatic. ad pages. with three line spaces between the heading and the first paragraph of the text that follows. graphic designers for magazines use a design-driven workflow. and the illustrations and photos) are considered separate assets. that chapter names always start on a new right-hand page and appear in 16-point centered Myriad® Bold type. These issues can be effectively addressed by moving to a template-driven process model. the format of the content is controlled by a style sheet that is part of a template. a magazine page or a wordprocessing document is often inappropriately sized for other media such as the Web. where the components of a page (such as the story title. cautions and warnings. The style sheet associates format and layout information with these tags to ensure. FrameMaker template-based authoring. which in turn controls the physical layout of the finished publication. This therefore enables single-source. an eBook. Users tag the content to identify components such as chapter names. reducing the need for users to manipulate publication components manually. which can make PDF documents accessible to visually impaired users and viewable on handheld devices • Powerful HTML publishing capabilities provided by the included WebWorks Standard Edition 7. Word-processing users. These workflow models require user skill and dedication to lay out the content correctly. They select text and manually format it by choosing a font size. HTML.Section 4: The Adobe Solution Template-based authoring Documents can be created in many ways with a broad variety of authoring tools and processes. Designers manually position and manipulate these components on individual pages. applying a font.

many document preferences relate to printing. or deleted through the FrameMaker API. a systems integrator or third-party solution provider can write a FrameMaker API client to automatically extract database content. This is particularly powerful when integrating FrameMaker with other infrastructure applications such as databases or content management systems. PDF production. frames. modified. conditional text settings. Automated rendering and delivery (FrameMaker Server) The powerful print and PDF publishing features of FrameMaker software are now available for integration into server-based applications. and In addition. The server-installed version of FrameMaker also can be completely automated through the FrameMaker API. markers. Adobe FrameMaker 7. or tables for selected media Rich feature set (FrameMaker document object model) Besides text and graphic objects. and flows • Paragraphs and paragraph formats • Character ranges and character formats • Cross-references • Running headers and footers • Tables • Markers • Variables Each object on a FrameMaker page can be created. and others. FrameMaker documents contain elements such as cross-references. and enabling integration of high-quality vector-based graphics for Web output Anchored graphics and tables that reflow graphic content as new templates are applied Conditional text feature—manage multiple document variants in a single file so that users can pick and choose text. while templates contain style and format information. create appropriate document objects for each item. allowing output of SVG source files to print and PDF. tables. For example.0 Solutions Guide 4-4 . graphics. and publish the result. enabling integration with XML-based applications and publishing to multiple formats via Extensible Stylesheet Language Transformations (XSLT) Support for scalable vector graphics (SVG).Section 4: The Adobe Solution • • • • Full support for valid XML authoring and publishing. and user interface appearance settings. The document object model is key to providing users with the rich set of features that FrameMaker supports: • Application information • Global document information • Pages • XML elements and attributes • Graphic objects • Text columns.

and uses the same page-composition engine. and Japanese language content. Documents of any size or complexity can be handled by FrameMaker Server. FrameMaker Server can assist in producing the highest-quality output. or FrameMaker software’s layout engine can be directly driven programmatically using the FDK. The FrameMaker document model supports cross-references and automatic generation of multiple tables of contents and indices. available from Adobe. they are automatically converted to PDF by FrameMaker Server. When working with the desktop version of FrameMaker in a client-server environment. Files for FrameMaker can be generated directly from other applications using MIF.com. as files are checked in. An individual book may contain hundreds of chapters. FrameMaker Server provides the same multilanguage support as does desktop FrameMaker 7. including graphics and other tables (via built-in support for “anchored frames”). Third-party solutions that provide sophisticated out-of-the-box FrameMaker Server integration and publishing capabilities also are available (see Section 7 and Section 11 of this Solutions Guide). FrameMaker Server can be deployed with the desktop version of FrameMaker in a client-server environment. provides a comprehensive and welldocumented development environment for FrameMaker Server. the Frame® Developer’s Kit (FDK). integration with a document management system where. It provides built-in context-sensitive styling for XML-based textual content. For integration with state-of-the-art Web applications or legacy mainframes. FrameMaker Server can accept text and graphics in a wide variety of formats.0 Solutions Guide 4-5 . FrameMaker Server can accept files in FrameMaker software’s binary file format. This allows.0. Tables can span thousands of pages and millions of cells. Adobe FrameMaker 7. for example. each of any length and layout. from single-page invoices to complex catalogs covering hundreds of thousands of pages. or managed in a document management system or XML repository. Korean. and a table cell can contain almost any document element. generated programmatically. and SVG for XML-based graphics generation. including Chinese.Section 4: The Adobe Solution FrameMaker Server Whether content is held in a relational database.

The MIF application integration format can be employed for a number of purposes. and manipulate. Text documents are relatively easy to generate.0 Solutions Guide 4-6 . and export XML documents—as well as to create. provided as a PDF document with FrameMaker (see Section 10 of this Solutions Guide for more information on MIF documentation). • XML supports the UNICODE international character set for localization.Section 4: The Adobe Solution FrameMaker Server is applicable to a wide variety of industries and applications. globally modifying the relative target of document hyperlinks. with the following features: Adobe FrameMaker 7. WML. and structure of the document is retained when a document is saved to MIF and later reopened in FrameMaker or FrameMaker Server. familiar package. application-generated data (perhaps from a monitoring application or a Web service) may be translated to MIF for publishing via FrameMaker. All formatting. and save them—makes XML a powerful application integration language for FrameMaker. MIF provides an intermediate format for manipulating FrameMaker documents programatically. VoiceXML. parse. The power of XML XML offers the following application integration benefits: • XML is an application-independent. Full XML support FrameMaker software’s capability to import. render. • Standard applications (XSLT) transform XML documents to device-specific vocabularies such as XHTML. a database publishing application may extract and wrap database content in the appropriate MIF code for automatic publishing. via an external application. For example. • Embedded metadata (XML tags and attributes) allow applications to sort and select XML content— a powerful capability for creating customized and personalized documents. and inserting content from a database or application server into a FrameMaker document. How FrameMaker supports XML A clear advantage of FrameMaker over many popular XML editors is that FrameMaker provides XML authoring and publishing capabilities in an easy-to-use. edit. Other types of automatic processing that MIF enables include replacing book-specific cross-references with hyperlinks for online viewing. including these: • Banking and finance • Insurance • Investment fund management • Directory publishing • Book and eBook publishing • Industrial catalogs • Health care • Complex billing systems • Government volume publishing Application integration via MIF The Adobe Maker Interchange Format (MIF) is a language for completely describing a FrameMaker document as a text file. Likewise. content. platform-independent file format. The MIF language and syntax are thoroughly documented in the Adobe MIF Reference.

and the Structured API. such as MIF writing functions. Frame Development Environment (FDE). which specifies the XML tag set and legal structure of an XML document. and more.com) provides tools for developers to enhance the functionality of FrameMaker products. FrameMaker clients Adobe FrameMaker 7. and memory allocation schemes. It supports creation of C-language programs. It also provides a variety of utility functions.adobe. a client can do anything an interactive user can do. FrameMaker API The FrameMaker API completely exposes FrameMaker software’s functionality and document model. Developers always should use the FDE when developing multiplatform FrameMaker API clients. These and other types of clients can be created with the FrameMaker API: • Automated publishing from databases and application servers • Content management utilities • Filters to exchange files between FrameMaker products and other desktop publishing applications • Grammar checkers • Bibliography utilities • Voice-control utilities • Document-reporting utilities • Version-control systems for documents • Table utilities. based on existing paragraph and character formats. such as sorting and totaling Frame Development Environment (FDE) The Frame Development Environment (FDE) helps programmers to write clients that are portable to all platforms supported by FrameMaker products. allowing the author to “tag” unstructured content with XML mark-up Word processing and WYSIWYG Rich formatting on the printed page and PDF file via FrameMaker Element Definition Document (EDD) and templates Round-tripping—exporting XML documents and reimporting them later for further editing or publishing Mapping between XML elements and FrameMaker objects via read-write rules.0 Solutions Guide 4-7 . Structured API The FrameMaker Structured API provides control over the import and export of XML and SGML documents to and from FrameMaker in Structured mode. string. and makefiles for each supported platform. It includes a set of header files. and provides platform-independent alternatives to I/O. and validating XML content against a DTD during the authoring process Guided editing—at any given place in the document. that can take control of a FrameMaker product session and communicate interactively with the user. and provides a mechanism for automating FrameMaker and integrating it with other applications. With the Structured API. With the API. The API gives a client direct access to the text and graphic objects in documents. The principal components of the FDK include the FrameMaker Application Program Interface (API). The FDE includes header files and libraries for each supported platform. called FDK clients. FrameMaker in Structured mode presents elements to the author that are legal in that context Automated conversion of unstructured documents to XML. with further customization supported via the Structured API Frame Developer’s Kit (FDK) The Frame Developer’s Kit (FDK) (available from www. libraries.Section 4: The Adobe Solution • • • • • • • Reading and writing the XML document type definition (DTD).

Section 4: The Adobe Solution

can parse XML and SGML documents and associate XML and SGML elements with the FrameMaker application’s document objects for automatic rendering and publishing. Developers should build database publishing applications with the Structured API when the database or other contentgenerating application presents content as XML and SGML mark-up.

Integration of FrameMaker via Document Object Model and FDK

Accessible documents
FrameMaker users easily can create documents accessible in many ways to visually impaired people. • Through the FrameMaker template-based single-source multichannel publishing support, largeprint editions and a tagged PDF that can be reflowed for a variety of reading devices can be output. • Conditional tags can be used, for example, to swap a low-contrast image in a document for a highcontrast image in large-print versions of the document, or even to replace the image altogether with a text description for visually impaired users. • Authors can provide alternative text tags for graphics output to PDF and the Web. • Documents can be output as raw text for input to accessibility tools that require ASCII text files.

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Section 4: The Adobe Solution

• •

Template-driven HTML conversion capabilities allow generation of multiple versions of a Web site, including a version with large font sizes and high-contrast graphics or accessibility tags. Valid XML output can be transformed with XSLT to generate accessible file formats such as VoiceXML.

FrameMaker in the four key usage areas
Each of the four key usage areas surveyed throughout this Solutions Guide—XML authoring and publishing, server-based publishing, technical documentation, and enterprise authoring and publishing—has its own business requirements and challenges for creating, maintaining, and delivering information. In Section 2 we identify the business challenges for each area, and in Section 3 we address how organizations can meet those challenges by using conventional and reengineered approaches to information management and publishing. Here we look at detailed architectures for creating FrameMaker-based publishing systems in each area, and we present an example from one of the six vertical markets we are examining in this Guide—aerospace, automotive and transportation, government, high technology, manufacturing, and finance.

XML authoring and publishing
FrameMaker 7.0 can be the basis for the entire XML workflow—content creation, management, and delivery, with each stage leveraging XML’s capabilities. Authors, editors, databases, and XML tools come together in the FrameMaker XML architecture. Authors can create XML content in a WYSIWIG environment and publish it to print or PDF with FrameMaker software’s rich rendering engine. Because FrameMaker 7.0 can round-trip XML documents, authors can read XML documents, write and edit XML content, and save content for XML processing by other tools or applications. Architecture overview The three key components of an XML authoring and publishing solution are content creation, rendering, and publishing and distribution. Content creation Authors can create content in a familiar word-processing environment, integrating information as needed from various application and graphics formats with FrameMaker 7.0 software’s template-driven authoring and document structuring capabilities. FrameMaker 7.0 hides the details of XML from authors, eliminating the expensive need to train authors in XML syntax. Authors are free to do what they do best—create content for the organization. Contrast these features with other popular XML editors, many of which lack even the most basic word-processing features and are designed for creating data, not documents. Rendering Generating richly formatted printed or PDF documents from XML is not a trivial task. Again, many popular XML editors provide no capability for doing this, or require additional expenditures to make it work. The FrameMaker 7.0 XML authoring environment is combined with a professional print rendering engine. Through FrameMaker 7.0 software’s Element Definition Document (EDD), or through the FrameMaker API, FrameMaker 7.0 can format XML documents based on their XML structure.

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Section 4: The Adobe Solution

The EDD is where template designers associate formatting characteristics with XML elements. It allows very powerful formatting specifications, including context-sensitive formatting and formatting based on the value of attributes in the XML content. For example, a second-level numbered list should have different format characteristics from a first-level numbered list, such as numbering style and indent. These distinctions are specified in the EDD and are applied automatically when an XML document is imported. Most other products require complex mechanisms to format XML documents for print or PDF, based on immature technologies. FrameMaker software’s EDD allows template designers to apply the same skills that they use when designing FrameMaker templates to create EDDs for formatting XML or SGML documents. Publishing and distribution Some organizations do not need print or PDF output. They might use XML itself to populate XML applications or XML-based Web applications. With FrameMaker, organizations can publish and distribute in both HTML and PDF. Many other editing solutions provide no support for multichannel publishing, even to formatted print or PDF documents. FrameMaker allows authors to create structured or content components (fragments of XML content) as well as structured documents. The FrameMaker XML export feature controls the output, and the XML can be used as a basis for these and other applications: • XML Web pages • XML Web applications (such as interactive content learning systems) • Custom XML documents that are not Web-based • XML content management systems that manage and distribute XML content

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UNIX .0 Solutions Guide 4-11 .mif HTM L WML W eb brow ser Store XSLT Engine W eb server W eb phone Print FrameMaker architecture for XML authoring and publishing Many XML-based applications use the capabilities of the XML transformation language (XSLT).pdb .fm W ebWorks Publisher Standard Edition 7. M ac.org) for manipulating and transforming XML documents: • XSLT selects and sorts specific parts of an XML document based on XML metadata. Vertical market focus: Aerospace The aerospace industry faces the following business challenges: • Integrating information from a diverse array of sources to support manufacturing. operation.0 (included w ith FrameM ak er 7.w3. and W indow s CE Palm Reader . is a powerful platform for integrating. XML documents or content components can be manually imported into FrameMaker. .fm. Palm.mif HTM L WML HTM L FrameM aker . and publishes the final content. rendering. for example. renders.0) . FrameMaker assembles. and maintenance Adobe FrameMaker 7. and publishing XML content.Section 4: The Adobe Solution PDF W Y SIW Y G editing environment FrameM aker document m odel in memory A crobat Reader is available on many platf orms.mif PDF SGM L XM L XM L . to HTML for display in a Web browser. including W indow s.lit M icrosoft Reader FDK clients . Much more than simply a structured authoring tool. to Wireless Markup Language (WML) for display on a mobile phone’s screen XML can also be dynamically manipulated in Web applications via the XML Document Object Model (DOM) and technologies such as Active Server Pages (ASP). often used to create specific versions of an XML document for specific audiences • XSLT transforms XML to other languages. XSLT is language specified by the World Wide Web Consortium (www. or automatically imported using third-party database integration products or the FrameMaker API. FrameMaker can be integrated with a database or other data sources to provide a user interface for XML content authoring and editing.

HTML. FrameMaker provides built-in multichannel distribution capabilities. and data-sharing applications. repositories. without requiring complex add-on software or immature technologies to print XML documents. Template-driven FrameMaker software automatically can format information as it comes from the database. for example. content authors can create XML content without learning XML syntax. application server. and SGML. Using FrameMaker software. it assists the industry in maintaining information over long product life spans. controlling data acquisition from the data source. PDF. the FrameMaker API can query a database via a database protocol • Paginate and render (layout) data “pushed” to FrameMaker by the database • Convert data from the database. or Web service.0 Solutions Guide 4-12 . with no human intervention.0 architecture is a rich platform that provides integration and data management options with many types of data sources. or SGML Adobe FrameMaker 7. Because XML is a nonproprietary file format. FrameMaker can play any of these roles in a server-based publishing application: • Configure and assemble data. cross-references. including print.0 software’s full book management capabilities can handle documents of several thousand pages and formatting such features as running headers and footers. and deliver it in the formats the organization needs. transforming the information into professional-quality published documents. HTML. XML. Finally.Section 4: The Adobe Solution • • • Managing and printing large amounts of information Maintaining information over very long product lifespans (30 or more years) Distributing new and updated information quickly to meet safety and regulatory requirements XML-based information management allows the aerospace industry to customize documentation. Information common to all products and specific to individual products or models can be tagged accordingly and selected as needed for publishing. FrameMaker 7. including databases. for example. Server-based publishing The FrameMaker 7. and tables of contents. FrameMaker 7. FrameMaker meets the industry’s need for print and PDF distribution by providing print capabilities on every desktop.0 supports direct interaction with a database. FrameMaker software's API enables complete integration with the database. to XML.

The following sections explore each component in detail.Section 4: The Adobe Solution An example of database publishing architecture Architecture overview A database publishing architecture has four key components: Content creation. Figure shows the typical interaction of these components. and deliver content to FrameMaker. and management—Content can be created from the database. or a database can call FrameMaker and populate a FrameMaker object. Content selection—A tool to query. HTML. a FrameMaker client can extract data to populate an object in a FrameMaker document. XML. Some or all data could be published back to the database. SGML. Content rendering—There are several options: XML from the database can be imported into FrameMaker. link. The database could drive this via its query mechanism. Adobe FrameMaker 7.0 Solutions Guide 4-13 . organize. or via a combination of database-hosted data and FrameMaker input. or FrameMaker can query the database via the FrameMaker API. selection. Multichannel publishing—Publishing can be to PDF.

In a FrameMaker environment.Section 4: The Adobe Solution Database lorum epsom lorum epsom Section 3: Meeting the Business Challenges Section 3: Meeting the Business Challenges Assessing the curent infrastructure r Assessing the curent infrastructure r Adobe FrameMaker 7.0 Solutions Guide 4-14 . which are necessary for dynamic delivery: • Organized (pieces of content are tagged) • Related (linked) • Rich (with element and attribute semantics) • Valid (verified against a set of rules) FrameMaker content easily can be delivered to a database for storage and maintenance. selection. Designed to organize information. and management FrameMaker content and database content share these characteristics. FrameMaker lends itself to mapping to database structures and behaviors. frequently some database content is created in FrameMaker.0 Solutions Guide 3-1 Data/content creation Query/extract Assemble/format Publish Typical database publishing workflow Content creation. Adobe FrameMaker 7. the element and attribute model of FrameMaker in Structured mode closely parallels the basic data objects found in a database. and some comes from a manual data entry system or is computer-generated from another application.0 Solutions Guide 3-1 Adobe FrameMaker 7. For example.

MIF. richly structured documents. developers need to assess how much of the published information is text and how much is raw data. For documents combining text content with data from a database or application server (for example.Section 4: The Adobe Solution Section 3: Meeting the Business Challenges Assessing the curent infrastructure r Database Adobe FrameMaker 7. or XML. • A third-party content management system could populate the database from FrameMaker. human-generated content can be managed in several ways: • A database entry system can be used to populate the database with text content. Content-centric—This category includes encyclopedias with thousands of text pages covering thousands of topics. Authors can use FrameMaker 7.0 Solutions Guide 4-15 . link management. Adobe FrameMaker 7. while descriptive prose content would come from FrameMaker.0 to create template-driven. and authors can tag data with XML elements and attributes supporting data management. contents and index). such as Documentum. Whether manually entered into database form or generated by an application. while most database publishing solutions are designed so that the database manages and controls the data. and list generation (for example. the content might be stored in a database and a document-centric content management system. this data can be maintained at the database. However. could manage revisions and populate the database. However. while FrameMaker is used for rendering and publishing. generic text and numeric content would come from the database. Database creation tools are probably not appropriate for this human-generated text. such as binary format. When designing a solution’s content creation component. semiconductor product data sheets). since human authors need text processing features such as spell checking. No word-processing component or document-centric content management system is required. • Content from FrameMaker can be saved to a format that can be used to populate the database. Managing database content FrameMaker can validate document structure.0 Solutions Guide 3-1 FrameMaker (Human-generated content) Other application (Computer-generated content) Options for populating database content Database publishing applications may fall into one of these two categories: Data-centric—This category includes financial documents that consist primarily of numerical data in tables.

then import it into FrameMaker in Structured mode.0 Solutions Guide 4-16 . regardless of the interchange format.Section 4: The Adobe Solution Structured. Export XML or SGML from database. Multichannel publishing The appropriate publishing channel depends on the desired output and audience. Creating XML or SGML from the database and importing to FrameMaker 7. Print is the most expensive and slowest distribution format. then translate database content to appropriate FrameMaker document objects. Furthermore. HTML and XML are Web-centric formats that also can be delivered on demand. Content rendering Several options exist for importing and rendering database content: FrameMaker Server 7. developers should first map database objects to the FrameMaker template via paragraph and character styles.0 Database publishing via MIF • • • Write database content as MIF and then import it into FrameMaker for automatic rendering.0 allows for rich rules-based formatting using the FrameMaker EDD and also provides other reuse options for the XML output. Directly extract database fields via the FrameMaker API and database interface language (such as ODBC). PDF provides richly formatted output that can be delivered on demand via HTTP. but is demanded by many industries and applications. XML can provide an intermediary format between a database or application server and FrameMaker. FrameMaker software can automatically render content based on its structure. or in print. template-driven FrameMaker-created content is easy to manage. When implementing a database publishing architecture. Third-party or customized products can wrap content from a database or application server in appropriate MIF statements for rendering by FrameMaker. FrameMaker can be integrated with a database via FDK to create a turnkey system in which FrameMaker automatically queries the database or application server and converts the returned content to FrameMaker objects. Adobe FrameMaker 7. FrameMaker can open XML documents and render their contents as FrameMaker document objects. on CD-ROM. in another online format. Format the content via rules encoded in the EDD.

with the ability to aggregate content from a variety of sources and publish to multiple channels on a robust platform. robust professional authoring • Flexibility with source files • Multichannel publishing Adobe FrameMaker 7. numbered equations. Technical documentation consists of more than text. Numbering of components in technical documents is a major issue. and often very detailed content that must be highly organized and controlled. FrameMaker 7. with separate (and possibly separately maintained) chapters or sections. one or more tables of contents. or performed through FrameMaker 7. and inevitably fix problems when they break. to provide customized. high-value information products. and other supporting materials. Numbered lists could be nested within other numbered lists. specifications. quickly and economically. then final rendering and publishing of database content can be totally automated with FrameMaker Server. equations. lists of figures. numbered figures. Technical documentation Technical publishers need to create complex. tables. • Publish to PDF using Adobe Acrobat® and HTML using WebWorks software. Support from a professional authoring tool is crucial. make it an excellent choice for technical documentation. dense. managing. crucial for decision making in today’s volatile financial climate. it also includes procedures. FrameMaker 7. By integrating the FrameMaker platform with information sources such as databases.Section 4: The Adobe Solution If the output from FrameMaker Server is a binary FrameMaker file. Architecture overview Consider the following scenario for creating. running headers and footers with text and page numbers. and numbered (or procedural) lists. financial organizations can automate information publishing.0 Solutions Guide 4-17 . and usually one or more indices. in which case a subnumbering scheme is required. Electronic distribution assures that the information is timely. application servers. Vertical market focus: Financial services The financial services industry has particularly strong requirements for server-based publishing. but also they are likely to have numbered tables. • Distribute content globally via HTTP. FrameMaker software’s multichannel publishing capabilities allow financial services organizations to distribute this information on demand. and delivering technical documentation: • Authors check out appropriate content from WebDAV-enabled content management system. Not only do technical documents have numbered pages. Each component of a technical document can present a substantial challenge to the author.0 software’s template-driven publishing model. • Content management system manages approvals. and reference materials.0 supports this scenario’s requirements with the following architecture: • Full-featured.0 on the desktop to enable quality checking or final customization. Technical documents frequently are books. and typically include cross-references within the document and to figures. verify that they work correctly before the document is published. The author should not have to set up these components. tables. or Web services.

even when only a limited amount of system memory is available. and edited for the target audience. and Palm Reader.0 solution includes WebWorks Standard Edition software. FrameMaker applies formats based on the XML or SGML elements that the author chose. variables. FrameMaker can reliably and efficiently handle documents of several thousand pages. decreasing both performance and reliability. In addition. A technical document may have its genesis in engineering notes or specifications. based on named paragraph and character “styles” chosen by the author. FrameMaker is exceptionally robust and well performing.0 (DHTML). graphic information including line art. requirements documents. and schematics are typically included in a technical document. and the myriad other documents that accompany the product design process.0 Solutions Guide 4-18 . as well as creator. Many other authoring tools load all book components into memory. It automatically applies appropriate formats from the document template. HTML 4. Because the FrameMaker book architecture manages the sections or chapters that form a book without loading all book components into memory. book management features Multichannel publishing lorum epsom lorum epsom lorum epsom Section 3: Meeting the Business Challenges Assessing the curent infrastructure r Adobe FrameMaker 7. and must be easy to place and to update. XML. In Structured mode. Adobe FrameMaker 7. including templates for HTML 3. This information is typically incorporated into technical documents. Flexibility with source files Technical writers typically do not write about a product or service from scratch. screen shots. which provides additional publishing capabilities beyond print and PDF. Likewise. Microsoft® Reader. robust professional authoring FrameMaker is the premier authoring tool for technical publishers. illustrations. flow charts. The optional WebWorks Professional Edition also provides online help formats. FrameMaker easily manages graphics in a large number of popular graphic file formats.Section 4: The Adobe Solution • Content management Information from many sources flow into FrameMaker template FrameMaker document objects cross-references.2. They frequently fulfill the role of information collector and organizer. Multichannel publishing The FrameMaker 7.0 Solutions Guide 3-1 Create Manage Technical documents Deliver FrameMaker architecture for technical documentation Full-featured.

HP. which generates PDF 1. Numerous application filters enable document export and import between FrameMaker and Microsoft Rich Text Format. WordPerfect. This eliminates manual graphics conversions. FrameMaker 7.0 also supports the Extensible Metadata Protocol (XMP) standard for describing asset properties to increase their usability in a collaborative production workflow.0 Solutions Guide 4-19 . the rasterized version can be output or the original SVG code can be passed through. Source management—Organizing.0 software’s graphics-handling capabilities include integration of the XML scalable vector graphics (SVG) format. JPG. associating. Security—Applying security settings to all of a document’s component files. facilitating high-quality viewing on nextgeneration PDF applications as well as improved accessibility for visually impaired users. including externally referenced text and graphics.0 for Windows® and Macintosh includes Acrobat Distiller® 5. and importing many source files in formats created by multiple applications. Users can exercise a high level of control over HTML output.0. Workflow support—Generating automatic change notifications to everyone who needs them. XML.0 automatically rasterizes SVG graphics at a selectable resolution. which enables highly effective work with content management systems.0 can save to many file formats. The Adobe FrameMaker 7. users can easily modify and customize the professional-quality templates included with WebWorks Publisher. Microsoft Word. Change control—Avoiding concurrent revisions of documents and their components by either preventing them altogether or being able to merge concurrent changes. Content management Technical documentation publishers should consider employing a third-party content management system to maximize the value of their information resources and leverage reuse of their content. Using Adobe GoLive® software. Tagged PDF creation is now supported. including Adobe PostScript®. thereby streamlining the process of publishing text and SVG-based vector graphics directly to the Web. and SGML. For HTML. PDF file generation is supported on the Solaris™. PDF. HTML. such as the way large documents are divided into logical Web pages. For print and PDF. avoiding costly production errors that can occur when appropriate manual notifications do not take place.Section 4: The Adobe Solution FrameMaker 7. and AIX® platforms. and PNG versions of any graphics format. Authoring tools FrameMaker 7. easing the print-to-Web conversion process. and other platforms. and SGML. FrameMaker 7. Content identification—Labeling documents and their components so that authors can identify and reuse content. FrameMaker automatically produces Web-safe GIF. A content management system can provide the following capabilities: Version control—Associating a specific version of a document with a specific release of a product.4 and distills documents from within FrameMaker. FrameMaker 7. ASCII text. XML. and supporting additional SVG scripting functionality—particularly useful for complex diagrams or interactivity. TMicrosoft Reader and Palm Reader formats are included to enable complete control over content look and feel on these devices and platforms.

reuse.0 Solutions Guide 4-20 . convert it to an application-independent language (XML or SGML).0 in high technology. and store it so its elements can be reused anywhere. WebDAV enables collaborative content creation.0 supports integration with content management systems through the FDK. The editorial or production team can be notified automatically when a document is ready for the next stage in the production workflow. FrameMaker basic document management and workgroup collaboration features allow users to define locations and permissions for shared servers and folders. and provide XML and multichannel publishing capabilities in a single package. Vertical market focus: High technology Consider the benefits of FrameMaker 7. Enterprise authoring and publishing Deploying FrameMaker enterprisewide can substantially improve the entire organization’s ability to access. Integrating FrameMaker with content management systems FrameMaker 7. manage. Commercial content management solutions fulfill these capabilities in several different ways. and use content as a knowledge resource. Maximize customer satisfaction by delivering information in the formats customers expect. without modifying the FrameMaker binary file format. an industry sector with particularly strong requirements for technical documentation. By adopting the FrameMaker platform for technical documentation. Manage book-length documents through FrameMaker software’s book-handling features. Repurpose information by publishing in a variety of print and online formats from the desktop— Use XML to further increase publishing options. check in and check out files.0 also support the World Wide Web Distributed Authoring and Versioning (WebDAV) protocol.and technology-independent environment. a high tech organization can achieve its information management goals in the following ways: Manage large amounts of information at several levels—Keep document content and format consistent through FrameMaker software’s template-based authoring. Adobe FrameMaker 7. The Windows and Macintosh editions of FrameMaker 7. Integrate with content management systems to further automate reuse of document components. Some store FrameMaker documents as binary objects. Integrate with content management systems enterprisewide. Maximize quality and minimize cost with a robust authoring tool that allows authors to focus on creating content and rely on document templates for consistent formatting—Use template-based authoring for working with source file formats.Section 4: The Adobe Solution product development team can be notified automatically when a relevant document has been created or modified. and automatically update and import files between local workstations and workgroup servers. Support information reuse through multichannel publishing and template-based authoring—Apply different templates to change the look and feel of both print and online information. Others parse FrameMaker content. and sharing over the Web in a platform.

Just by deploying FrameMaker 7. XML. FrameMaker also can also incorporate content from a variety of sources. and extensible enterprisewide solution requires as much workflow and process design as technical and infrastructure design. It makes content creation easy across organizational and geographic boundaries.0 for Windows and Macintosh includes Acrobat Distiller 5. If XML content is required. SGML. Workflows can be flexible and metadata can be used to identify content for reuse throughout the organization. Content publishing and distribution Using FrameMaker. HP.0. which generates PDF 1. including Microsoft Word and many popular graphics formats. version-control issues. PDF generation is supported on the Solaris. FrameMaker software’s multiple-platform compatibility is especially important for enterprise deployment. Content management issues in the enterprise are similar to those in technical documentation (see page 4-17). Many popular XML editors provide no capability for generating PDF or print documents. and delivering the internal content that drives any business. document management. FrameMaker can format XML documents based on the XML structure via the FrameMaker EDD. maintainable. Content creation Because FrameMaker software is template-driven. and online help documents.Section 4: The Adobe Solution Deploying a reliable. source management. an organization can publish in the most appropriate format for any user or scenario. Generating richly formatted printed or PDF documents from XML is not a trivial task. FrameMaker 7. We will discuss both solution categories here. Automated workflow can also provide additional efficiencies in larger organizations. managing. FrameMaker can create print.0. authors can use FrameMaker in Structured mode. PDF. or require additional expense. and security are critical. and Adobe FrameMaker 7. Content management Especially for large volumes of content. content authors can create consistently structured documents without worrying about formatting details. even when content comes from multiple sources and is published to multiple formats.0 Solutions Guide 4-21 . while and render it XML document through the FrameMaker API. FrameMaker and FrameMaker Server provide an XML authoring environment combined with a professional print rendering engine.4 and distills documents from within FrameMaker. Architecture overview The FrameMaker platform provides a powerful business architecture for enterprise authoring and publishing. HTML. an organization can dramatically improve its capabilities for creating.

FrameMaker software’s XML capabilities enable manufacturers to provide documentation that conforms to an XML DTD that could be repurposed as needed for internal and external documentation. registered in the United States and other countries. variables.Section 4: The Adobe Solution AIX platforms. and reused in outside-facing materials for sales and marketing. Adobe FrameMaker 7. manufacturers. and delivery Vertical market focus: Manufacturing Manufacturing has particularly pervasive needs for information management and reuse. and both product and information would be managed and tracked throughout the manufacturing process. the Adobe logo. book management. Information from a variety of sources flow into FrameMaker template lorum epsom lorum epsom lorum epsom FrameMaker document objects cross-references. AIX is a registered trademark of IBM Corporation in the United States. HP is a registered trademark of Hewlett-Packard Company. in the United States and other countries. management. Solaris is a trademark or registered trademark of Sun Microsystems. technical support. PDF files can be tagged. Using FrameMaker 7. XML metadata Corporate knowledge management. The entire transformation can be accomplished by applying document templates with unique formatting rules. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. facilitating high-quality viewing on next-generation PDF applications as well as improved accessibility to visually impaired readers. Adobe. Distiller.0 Solutions Guide 3-1 Create Manage Enterprise content management Deliver FrameMaker as an enterprise tool for content creation. Myriad. © 2002 Adobe Systems Incorporated. Acrobat. Frame.. documents can be converted to different page layouts simply by using the organization’s own template.. Macintosh is a trademark of Apple Computer. documentation that accompanies supplier-provided raw materials and components can be quickly integrated into the manufacturing organization’s publishing template. All other trademarks are property of their respective owners. and buyers agree upon a standard set of tag names in their FrameMaker templates.0 software. FrameMaker. and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All rights reserved. This information could be controlled by the supply-chain management system. Inc. and documentation for customers—without manually formatting any information.0 Solutions Guide 4-22 . Palm OS is a registered trademark of Palm. Inc. Further efficiencies are possible. UNIX is a registered trademark of The Open Group. SVG is a trademark of the World Wide Web Consortium. multichannel publishing Section 3: Meeting the Business Challenges Assessing the curent infrastructure r Adobe FrameMaker 7. each with formatting characteristics unique to the individual organization. distributed internally in a variety of formats. so that a product always would be accompanied by product information in XML. Inc. If suppliers.

0 software against competing products. support. and (3) a sample matrix for use by the evaluation team in weighing the relative importance of individual factors and criteria in the evaluation. extensibility. and maintenance and support. We have identified 12 evaluation criteria for enterprise authoring and publishing tools: • Usage areas • Feature set • Usability • Performance • Workgroup capabilities • Accessibility • Ecosystem and adoption • Extensibility • Reliability • Purchase options • Maintenance. This methodology will assist in identifying and understanding the core components and behaviors of the products to be evaluated. The software evaluation process may be undertaken by a single person or. reliability. divisions. and upgrades • Return on investment After employing these evaluation criteria. These criteria support the evaluation team in considering not only each product’s feature set. more likely. performance. but also equally important considerations such as usability. Consider these factors when determining the composition of an evaluation team: • Number of applications and solutions to be evaluated • Skills and background of the team members • Amount of time each team member can devote to the evaluation process • Number of different segments (departments. the following assessments will be possible: • Impact of change and evaluation of risk • Acceptance of new software and systems • Head-to-head feature and performance comparisons • How well new software and systems meet functional and organizational requirements Evaluation process A well-defined evaluation process is crucial to the goal of obtaining ample data of sufficient quality to support the decision-making process. Buyers will discover how a particular tool would work in the context of project or organizational requirements for a workgroup or enterprise. the selected tool might offer short-term benefits but long-term limitations. (2) criteria for evaluating enterprise authoring and publishing tools.0 Solutions Guide 5-1 . by a team.Section 5: Selecting the Right Tools This section presents (1) a process for evaluating Adobe® FrameMaker® 7. workgroups) within the organization that will be affected by the new system Adobe FrameMaker 7. If evaluations are based exclusively on feature comparisons.

These issues should be resolved before requests go out to providers: • Who creates the request? Who reviews it? • How will the responses be collected and tallied? • How will the responses be weighted? • Who will evaluate the results (committees. or services to facilitate information creation. capability. if WYSIWYG (What You See Is What You Get) is a critical feature and it is in the software or solution. or function using a rating system similar to the following: • +10: present in the software or solution and meets requirements • +5: present in the software or solution but only partially meets requirements • -5: not present in the software or solution but can be easily added (by vendor or solution provider) • -10: not present in the software and cannot be easily added After all items are rated. and consultants. management.0 Solutions Guide 5-2 . specific. solutions. Each item should rate the feature. a team might create the following supporting materials: • • • • A matrix for comparing the features of different applications (seepage 5-8 pages 5-8 — 5-10 for a sample) Architecture diagrams that define and constrain the components to be evaluated Proof-of-concept systems that build implementation experience for the team members Lists of qualified vendors that offer products. Planning ahead The information collected during this process can be detailed. evaluation. resellers. factor a +10 rating by +5 to increase it to +15. The matrix can be a simple table similar to the one starting on page 5-8. Objective of the request The request should have a solid set of objectives that help guide the data collection.Section 5: Selecting the Right Tools In planning and executing the evaluation process. and provide sufficient information on the background and scope of the project or solution. and delivery Product information requests The evaluation team should create a Request for Information (RFI) or a Request for Proposal (RFP) for potential vendors. For example. adding the values quickly gauges how well a solution meets the criteria. others)? • How will the evaluation deal with conflicting or missing information? • How will the evaluation deal with responses indicating that it might take more than one vendor to provide a complete solution? • How will follow-up questions be communicated to each respondent? Adobe FrameMaker 7. subject matter experts. Key items also might have an additional weight factor assigned . This request should be well organized. and determination phases. Evaluators should prepare a timeframe for completing the following activities: • Comparing and weighting the features • Determining the deficits • Determining and evaluating the risks • Mapping out a potential and achievable architecture • Determining the costs and time associated with implementing the system Categorizing and rating the criteria It is helpful to develop basic categories of questions that can be organized into a feature/benefit matrix for comparison and evaluation.

For deployment in this application area. or it might be integrated into a larger database publishing system as the rendering component. process. Feature-set evaluations tend to be simple but tedious. the software must: • Be easily configured into a database publishing solution • Have an API and developer environment • Allow for control (via the API) of all document and object elements • Enable the user to easily control design. a software application must: • Be recognized as a professional tool in the technical publishing industry • Be reliable in mission-critical environments • Provide the ability to control and organize dense technical data • Support the import of differing content and the output of common delivery data formats XML authoring and publishing For the software to perform as an XML authoring and publishing application. and other XML application components • Provide for the customization or extension of XML capabilities through an API or other mechanism Enterprise authoring and publishing The evaluation criteria can include the capabilities of the software to perform as an enterprise authoring and publishing application. often consisting of comparison tables that present the differences between products. if one or more of the following application areas are important—database publishing. or render and deliver content. output. but also in the context of the systems or solutions into which the software must integrate. the software must: • Import common file types (text and graphics) that are used in the enterprise • Be easily configurable with the project types that support the enterprise • Include workgroup features that allow users to contribute to a project • Be configurable as part of content management and delivery systems Feature set Software must meet a minimum set of feature requirements to enable users to perform their tasks. entities. import markup. Database publishing The solution being evaluated might need to be the mechanism to query a database. For this application. For example. technical documentation. or enterprise authoring and publishing—evaluate each product with respect to its capabilities in that specific application area. it must: • Support opening and editing valid XML documents • Import XML fragments and SVG graphics • Be easy to use • Hide the complexities of XML markup from the user • Be configurable in an XML content management and delivery system • Enable the manipulation of elements. organize data. Evaluation criteria for each application area are included in the following sections. whatever those tasks might be. XML authoring and publishing. server-based publishing. Adobe FrameMaker 7.0 Solutions Guide 5-3 . attributes.Section 5: Selecting the Right Tools Evaluation criteria Usage areas It is important to evaluate the software not only for its features and capabilities. and delivery Technical documentation For suitability in a technical publishing environment.

Following are some performance evaluation questions and issues: • How often do users open and close files? • How often do users perform global searches and changes? Adobe FrameMaker 7. but also on their performance and usability.Section 5: Selecting the Right Tools Features and functions need to be evaluated not only on their presence or absence. easy-to-learn user interface? • Can the user customize the user interface? • Are the software’s menus and commands positioned in predictable locations and do they behave in a predictable manner? • Does the software provide keyboard shortcuts. Managing the application components is also important in evaluating usability. A simple application with integrated components that are all based on the same architecture and workflow reduces the complexity of the application and leverage the skill and knowledge that the user develops. the Element Definition Document (EDD). functions.0 Solutions Guide 5-4 . and behaviors. development time. In addition. Complex software increases training time. It is appropriate to consider whether the additional cost of a given feature is worthwhile when evaluating applications that use this pricing model. Here are some questions to ask when evaluating software usability: • Does the software have a user interface similar to other programs on the same platform? • Is the software WYSIWYG? • Does the software have an organized. and are the shortcuts easy to learn and use? • What are the minimum computer skills required to use the software? • Are skills learned from other software applications applicable to this software? • Does the software provide appropriate options and feedback to the user? Performance Performance comprises the response time of commands. These must meet the enterprise’s minimum acceptance criteria. the EDD also includes formatting rules that specify how each element will be rendered. The sample matrix beginning on page 5-8 provides a list of features that the evaluation team might want to consider. edit. By viewing the content as it develops. quality. identifying that an application has a table-building feature does not indicate the robustness or ease of use of the feature. and operation costs. some applications provide certain features only at additional cost. Develop performance tests that relate to real-world data. is a FrameMaker structured template that uses the same end-user authoring skill for defining and for validating rules. Furthermore. and accuracy. For example. For example. users can predict and anticipate the process and save considerable time and effort. Adobe FrameMaker software’s structured rules document. resource requirements. Test documents that represent a range of document sizes and complexities that users will create. In addition. Easy-to-use software increases productivity. and publish. so a separate style document does not have to be built in a different application. WYSIWYG applications have resulted in large productivity gains for content publishers. quality and accuracy are greatly improved because the user is working in real time and can see the final product immediately. Usability Software must be easy to use.

Performance bottlenecks in one method can often be solved by using a tool slightly differently. The software should provide workgroup features that will maximize the productivity in a collaborative work environment. even those with vision or motor impairments? • Can the tool publish in accessible formats (tagged PDF. Consider the following questions when evaluating accessibility: • Can the tool be used by all users.Section 5: Selecting the Right Tools • • • • How often do users run spell checking? Where else is performance is a critical consideration? How often do these events take place? Does the software provide feedback to the user when a process exceeds user performance expectations? Can the software be enhanced to improve performance? Be flexible in interpreting the responses on performance questions. template designers. trainers. including both desktop and server capabilities. and must be capable of producing content that does the same. HTML. The software must provide visual and audio enhancements to support users with vision or motor impairments. XML. Workgroup capabilities Workgroup and enterprise capabilities are critical for supporting effective information management solutions. Consider the following criteria when evaluating ecosystem and adoption: • How easy is it to find staff who are already trained and experienced with the tool? • How easy is it to find plug-ins to extend the capabilities of the software? • Do active user-to-user forums exist? Adobe FrameMaker 7. and others) so that content is accessible to every reader. These questions are useful for evaluating an application’s workgroup capabilities: • Does the software provide a full range of features on the desktop? • Does the software provide a full range of features on a server? • Is functionality shared between the desktop and server? • Does the software allow network storage and file access? • Is the software cross-platform compatible. including those with vision or motor impairments? Ecosystem and adoption The software must be evaluated on the availability of human resources within the organization to operate it (for example. consultants). Different tools work in different ways.0 Solutions Guide 5-5 . operating on various platforms and operating systems? • Can multiple users work with the software concurrently? • Can files be structured so that more than one author can work on a project at the same time? • Can the software be integrated with content and document management systems? • Does the software support WebDAV? • Does the software allow metadata to be contained in element attributes? • Does the software allow metadata to be stored in eXtensible Metadata Platform (XMP) format? • Does the software support the enterprise’s information management requirements? Accessibility Accessibility is critically important to both content developers and end users of the data product. authors and editors) and to support it (for example.

. operating system. figure) and cross-references without introducing errors? • Apply styles from a template without corrupting the document’s design? • Produce the expected final data product Purchase options The software can be evaluated on the purchase options provided by the software vendor and its resellers. table. if any? • Are there third-party services and support companies? Adobe FrameMaker 7. Useful reliability information is often found in case studies.0 Solutions Guide 5-6 . support. and other new applications. Consider the following when evaluating extensibility: • Does the software provide a robust API to enhance its features and behaviors and enable integration with other applications? • Does the software provide a software developers’ kit? • Are training and support available? • Does the software have a scripting language or another mechanism for automating user tasks? • Can the software be integrated with other software applications? Reliability Reliability is difficult to measure directly. Small workgroups and publishing organizations may require smaller up-front purchases. user forums and product reviews. evaluate the software on the technical support provided by the software vendor and its third-party providers. and training services? Extensibility The software must be evaluated on the ability of its features and behaviors to meet additional production and processing requirements as they develop. Here are some key questions to ask: • How often does the vendor provide updates and upgrades? • Does the vendor offer a maintenance program? • Does the vendor provide technical support? How is it offered or delivered? • What are the alternative technical support options. It is often based on a product's reputation.Section 5: Selecting the Right Tools • How easy is it to find consultancy services. Consider the following questions: • What are the different purchase options? • Do the purchase options support the size of the workgroup or organization? • Do maintenance options provide for automatic updates and upgrades? Maintenance. indices. Also. • Leave user files uncorrupted? • Robustly handle large documents? • Efficiently handle embedded graphics? • Generate and/or process tables of contents. numbering (page. and then build to a larger deployment after the first project is deployed. but also keep the software current with hardware. paragraph. These questions should elicit a positive response: Does the software.. heading. deployment and customization services. and upgrades Updates and upgrades not only provide new features and enhancements. An enterprise may choose to evaluate largepurchase discounts and license management services.

Easy-to-use WYSIWYG software reduces project training and support requirements.Section 5: Selecting the Right Tools Return on investment Cost reductions are not just attributable to lower software acquisition costs. and increased revenue during the first 12 to 24 months. Improvements in productivity and turnaround result in time savings that translate into additional productivity and reduced project costs. training. and staff? • What are the projected productivity gains of higher quality. and faster turnaround? • What are the projected revenue streams from new data products? Adobe FrameMaker 7. improvements. Consider the following questions when evaluating return on investment: • When will users become productive on the new software? • Can the migration process be implemented over an extended period of time? • What are the projected cost savings in software. fewer errors. Fewer errors improve productivity.0 Solutions Guide 5-7 . Often the acquisition and implementation costs of a new system are evaluated against the savings. support. A simplified development environment and a stable and reliable application hold down the cost of developers and support staff.

Use the factor system on page 5-3 to indicate each feature’s relative importance in the evaluation.0 features with those of other solutions.0 Solutions Guide 5-8 ..Section 5: Selecting the Right Tools Sample solution comparison matrix Use this matrix to help compare FrameMaker 7. Category Desktop publishing Item Page design elements Page layout and orientation Column control Master pages Reference pages Paragraph styles Character styles Factor Frame Maker FrameMaker score Product 2 Product 2 score Desktop authoring Spell check Find and Change Thesaurus WYSIWYG Local printing Pagination Integrated structure Content organization Elements and attributes Object tagging Find and Change Auto-generated table of contents Auto-generated index Content management Referencing text objects Referencing graphic objects Embedded documents Legacy conversion to structured content WebDAV integration Adobe FrameMaker 7.

referenced entities. stylesheets Application setup Ease of use PDF: ease of generating PDF and quality of output In-the-box PDF creation WYSIWYG from software to PDF Embedded PDF notes Tagged PDF Article threading Auto conversion of cross-references to hyperlinks Automatic bookmarks Developer toolkit Common programming language Level of object control Adobe FrameMaker 7. XML. attributes. and SGML capabilities Elements.0 Solutions Guide 5-9 .Section 5: Selecting the Right Tools Category Input: filters and process for importing text and graphics Item Microsoft® Word WordPerfect XML HTML SGML SVG JPG GIF TIFF EPS Factor Frame Maker FrameMaker score Product 2 Product 2 score Output: filters and process for exporting text and graphics Microsoft Word WordPerfect XML HTML SGML SVG JPG GIF Common markup: HTML.

and GoLive are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. FrameMaker. Frame. Adobe FrameMaker 7.Section 5: Selecting the Right Tools Category Stability and reliability: mission-critical characteristics OS compatibility Item Automatic save Automatic backup File recovery Macintosh UNIX® Windows® Factor Frame Maker FrameMaker score Product 2 Product 2 score Support Third-party products Training Contractors Maintenance: updates and upgrades Periodic bug updates Periodic feature upgrades Adobe. © 2002 Adobe Systems Incorporated.0 Solutions Guide 5-10 . Acrobat. the Adobe logo. All rights reserved.

” (American Airlines) • “The ability [of FrameMaker software] to reuse content. over a wide range of application areas and a wide range of vertical markets.Section 6: FrameMaker Success Stories Hundreds of companies and organizations have solved real-world business problems with solutions built on the Adobe® FrameMaker® platform. economical solution for electronic publishing. and Web—without any incremental costs beyond producing paper only. management. FrameMaker and Adobe Acrobat® combine to create an easy. CD-ROM. Only FrameMaker provided both: the power of SGML and the ease of use our authors expected.” (Hitachi) • “The primary financial benefit is that with SGML we can produce three deliverables— paper. but only for specific outputs. but were difficult to learn and use.” (Bombardier Transportation) • “With shrinking product design cycles. we can create one set of interactive documents that our staff and customers can use to build materials tailored to their needs.” (Marconi) • “Some of the software we looked at offered ease of use. they are a business imperative. The combination of Adobe software. easy-tonavigate documentation.” (Novell) Adobe FrameMaker 7. detailed documentation. it took two people four to six weeks to convert a document to SGML in preparation to put it on the Web.0 Solutions Guide 6-1 . and distribution challenges faced by today’s global organizations • How to build publishing solutions based on the FrameMaker platform Companies profiled in these success stories are some of the most successful in their industries in the world. such as HTML or Windows® Help. publishing. faster time-to-information.references allows us to quickly develop lengthy. By eliminating steps from production. and build in cross. and wireless communications are helping us redefine what it means to have immediate access to relevant information. Web technologies. With FrameMaker and XML. create tables of contents. and resulting faster time-to-market are not just nice benefits for our customers. Others offered powerful SGML functionality.” (Cisco) • “FrameMaker support for XML is instrumental in allowing us to quickly assemble customized. Before we had SGML capabilities. These quotes describe how a few of them benefited from FrameMaker: • “To become more efficient. we want to move from a paper culture to an electronic one. FrameMaker supports a missioncritical process. FrameMaker makes the transition easier by providing a single authoring environment for producing documents for print or publication online in Adobe Portable Document Format (PDF). attractive.” (Xerox) • “Cisco calculates its savings from publishing electronically as approximately US$50 million a year. generate indexes. Section 6 provides a matrix of success stories that demonstrate several key concepts: • The power and flexibility of the FrameMaker platform in a range of business environments • How the FrameMaker solution responds to modern information publishing challenges and solutions • How the FrameMaker platform can powerfully and effectively solve the content creation.

click the company name in the matrix and download the PDF file. the business driver(s) that led the organization to the FrameMaker platform are indicated: • XML/SGML authoring and publishing • Multichannel delivery • Delivery of interactive document-based applications • Customization and integration via the Frame® Developer’s Kit (FDK) or Maker Interchange Format (MIF) • Automated publishing To access a success story. FrameMaker 7. FrameMaker success story matrix Key business drivers Vertical market Organization XML/SGML authoring and publishing X X X X Multichannel delivery X X X X Interactive applications Integration via FDK or MIF Automated publishing Aerospace American Airlines Gables Engineering McDonnell Douglas X X X Automotive and transportation Bombardier Transportation Druckhaus Waiblingen X X Adobe FrameMaker 7. Note: Several of the case studies discuss the Adobe FrameMaker+SGML product.Section 6: FrameMaker Success Stories Success story matrix This matrix groups the success stories into the six vertical markets covered in this Guide: • Aerospace • Automotive/Transportation • Government • High Technology • Manufacturing • Financial For each story.0 replaces and includes all features of FrameMaker+SGML.0 Solutions Guide 6-2 .

IBM Personal Systems Group Motorola Semiconductor Products Sector Cisco Systems Fujitsu Network Communications Marconi plc Novell X X X X X X X X X X X X X Manufacturing Hubbell Lighting Laitram Corporation USDATA Xerox X X X X X X X X X X X Government and education Federal Aviation Administration U. U.0 Solutions Guide 6-3 .K.S. Postal Service Carnegie Mellon University X X X Financial services and insurance Fidelity Investments. Moody’s Investors Service SAFECO National Heritage Insurance Company The Carson Group X X X X X X X X X X X X X X X X X X Adobe FrameMaker 7. Inc.Section 6: FrameMaker Success Stories Key business drivers Vertical market Organization XML/SGML authoring and publishing Multichannel delivery X Interactive applications X Integration via FDK or MIF Automated publishing High technology Hewlett-Packard Company Direct Marketing Organization Hitachi Semiconductor (America).

Frame. Acrobat. Adobe FrameMaker 7. All rights reserved. © 2002 Adobe Systems Incorporated. the Adobe logo.Section 6: FrameMaker Success Stories Adobe.0 Solutions Guide 6-4 . and FrameMaker are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Technical Publishing. Information about the partners is presented in two ways: • “Partner matrix” on pages 7-2 through 7-5 lists each partner’s contact information. and which of the four usage areas (Database Publishing. Government. These partners have experience supporting workgroups and organizations in solving complex business problems with FrameMaker and other related applications. customization. focused on the FrameMaker solution. and Financial) they support. Automotive. integration. • “Partner Descriptions” starting on page 7-5 provides a closer look at each partner’s business. the geographic regions of the world that they serve. Additional third-party solution providers are listed at the Adobe Partner Web site at http://partners.Section 7: Third-party Solution Providers Section 7 lists 20 companies that support Adobe® FrameMaker® and FrameMaker Server solutions through integration. and Enterprise Authoring and Publishing) and the six vertical markets (Aerospace.adobe. such as content management systems and database publishing systems. and customization services. Section 11 of this Solutions Guide provides a list of resellers that sell FrameMaker and FrameMaker Server and provide training. Adobe FrameMaker 7. consulting.0 Solutions Guide 7-1 . In addition. consulting. training. Manufacturing. High Technology. and other services.com. XML Authoring and Publishing. product and service focus.

SW • • • • • • • • • • • • • U. 763-302-0018 www. Each company operates as a separate entity and is affiliated with Adobe only as a partner.travelthepath. NW.: NE. NW.S. SW • • • • • • • • • • • • • U. NW.: NE.com Beyond Print.S.S. U. SE. SE. SE. 800-272-5238 301-924-0855 www.K.digipubcorp.docucentric.Section 7: Third-party Solution Providers Partner matrix The companies listed here have provided information about their services to Adobe for publication. NW. regions served are indicated as follows: northeast (NE).aptsolutions.com • • • • • • • U. SE. U.: NE.: NE.0 Solutions Guide 7-2 Financial Training • • • • • • • .: NE.com DocuCentric Corporation 918-592-1919 www.BeyondPrint.com Bright Path Solutions 919-547-0129 www. SE. southeast (SE). SW • • • • • • • • • Adobe FrameMaker 7.com • • • • • • • • • • • • • • • U. northwest (NW).com Datalogics Incorporated 312-853-8200 www.S.K. SW France Germany Sweden U. Inc. dba PDF Conference 602-788-6512 www. Inc. and southwest (SW). NW • • • • • • • • • • • • • U. NW.axialinfo. SE. U.datalogics. SW U. SW • • • • • • • • • • • • • • • • • • • • DigiPub Solutions Corp.S. NW.: NE.S.S. Product and service focus Structured FrameMaker development Structured FrameMaker integration Usage areas Enterprise authoring and publishing Technical documentation services Vertical markets Software manufacturing FrameMaker integration Partner Consultant to industry Legacy conversion Automotive/Transportation Value-Added Reseller (VAR) FrameMaker development Regions served Database publishing Technical publishing XML authoring and publishing Plug-in provider Manufacturing Government Aerospace High-tech Apt Solutions.S.com Axial InfoSolutions 425-820-6708 www.: NE. Note: Throughout this section.

S.com Integrated Technologies. NW.S.K.S.com Lightspeed. SW • • • • • • U. Inc. SW • • • • • • • • • • • U.intech. NW.K. NW.S. Japan • • • • • • • • • Adobe FrameMaker 7. SE. NW.: NE.S. Japan U.com J & B Imaging Services (JABIS) 512-219-9517 www.: NE.: NE.groupwellesley.S. NW. SE.0 Solutions Guide 7-3 Financial Training • • • • • • .com Information Consultants. SE. SE.lspeed. SW • • • • • • • • • • • • • • • U.com • • • • • • • • • • • • • • • • • • Group Wellesley 412-363-3481 www. SW Canada Mexico France Germany U.: NE. 925-224-8730 www. SE.com • U. NW. Inc.com • • • • • • • • U. • • • • • • • Finite Matters Ltd. Inc.S. SE.: NE.: NE.documentum. 804-556-1180 www.K. SE • • • • • • • • • • • • • • U. SW Canada Mexico France Germany U. SW France Germany Sweden U.Section 7: Third-party Solution Providers Product and service focus Structured FrameMaker development Structured FrameMaker integration Usage areas Enterprise authoring and publishing Technical documentation services Vertical markets Software manufacturing FrameMaker integration Partner Consultant to industry Legacy conversion Automotive/Transportation Value-Added Reseller (VAR) FrameMaker development Regions served Database publishing Technical publishing XML authoring and publishing Plug-in provider Manufacturing Government Aerospace High-tech Documentum 925-600-6800 www. 401-431-6990 www.jabis.fml.: NE. (INFOCON) 302-239-2942 www.infocon.

Section 7: Third-party Solution Providers

Product and service focus
Structured FrameMaker development Structured FrameMaker integration

Usage areas
Enterprise authoring and publishing Technical documentation services

Vertical markets

Software manufacturing

FrameMaker integration

Partner
Consultant to industry Legacy conversion

Automotive/Transportation

Value-Added Reseller (VAR)

FrameMaker development

Regions served
Database publishing Technical publishing

XML authoring and publishing

Plug-in provider

Manufacturing

Government

Aerospace

High-tech

Markzware 949-756-5100 800-300-3532 www.markzware.com

U.S.: NE, NW, SE, SW France Germany Sweden Japan U.K. U.S.: NE, NW, SE, SW France Germany Sweden Japan U.K. U.S.: NE, NW, SE, SW France Germany Sweden Japan U.K. U.S.: NE, SE, NW, SW

Quadralay Corporation 512-719-3399 www.webworks.com

Sandybrook Software 207-294-7430 www.sandybrook.com

Frank Stearns Associates 800-567-6421 360-892-3970 www.pacifier.com/~franks Text Structure Consulting, Inc. 510-583-1505 www.txstruct.com
• • • • • •

U.S.: NE, NW, SE Germany Sweden Japan U.K. U.S.: NE, NW, SE Germany Sweden U.K.

Trees and Generals 413-229-3335 www.dtrain.com

Adobe FrameMaker 7.0 Solutions Guide

7-4

Financial

Training

Section 7: Third-party Solution Providers

Partner Descriptions
This section introduces each third-party solution provider in detail, including how the partner’s product and service relate to the Solution Guide’s four Usage Areas.

Apt Solutions, Inc.
763-302-0018 www.aptsolutions.com 2317 Byrd Ave North, Golden Valley, MN 55422, USA Fax: 763-521-4373 E-mail: epub@aptsolutions.com Contact: Gordon Hanson

Apt Solutions works with customers to refine the electronic publishing processes by: • Analyzing existing processes for the creation of information products • Enhancing single sourcing of electronic information products • Providing expertise to implement electronic information products quickly and easily • Industry knowledge of the top publishing tools and how these tools can work together across processes • Insight into future development and technologies • Options that fit both budget and environment • Training • Practical working methods and techniques to optimize and enhance tools without added costs • Simple information processing development that is easy to maintain and replicate. Apt Solutions is an Adobe Certified Training provider for FrameMaker and Adobe Acrobat®, a WebWorks University Affiliate for Quadralay WebWorks Publisher Professional, and a reseller and training provider for Finite Matters PatternStream.

Product and service focus
Consultant to industry; training; legacy conversion services, FrameMaker development and integration, Structured FrameMaker development and integration

Regions served
U.S. : NE, NW

Usage areas
Database Publishing Helps customers build database publishing solutions as a reseller and trainer for PatternStream. Technical Publishing Training, support, and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. Has built templates for specialized markets such as aerospace and FDA. Other development projects include:

Adobe FrameMaker 7.0 Solutions Guide

7-5

Section 7: Third-party Solution Providers

• •

Airline industry applications using the Air Transport Association’s standards and specifications in SGML, XML, and HTML Open Travel Alliance applications and ebXML application development using various industry vocabularies for cross-enterprise interchange

XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker and WebWorks applications. Enterprise Authoring and Publishing FrameMaker consulting and development services to companies building enterprise publishing solutions.

Vertical markets
Aerospace, Automotive/Transportation, High Tech, Manufacturing, Financial

Adobe FrameMaker 7.0 Solutions Guide

7-6

USA Fax: 425-820-7590 E-mail: scarlisle@axiainfo. legacy conversion. with FrameMaker. including XML. NW. Structured FrameMaker development and integration Regions served U. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. Technical Publishing Training.S. SW Usage areas Database Publishing The company integrates Miramo.0 Solutions Guide 7-7 .axialinfo. support. High Tech. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker and Miramo applications. WA 98034. a robust database publishing tool. Product and service focus Developer of automated publishing solutions using FrameMaker and Miramo. Kirkland.Section 7: Third-party Solution Providers Axial InfoSolutions 425-820-6708 www.com 12040 100th Avenue. FrameMaker development and integration. Manufacturing. SE.: NE. Vertical markets Government. The solutions automatically gather and consolidate data from multiple sources and instantly compose high-quality pages for print and electronic distribution. Financial Adobe FrameMaker 7.com Contact: Sheila Carlisle Axial InfoSolutions develops and implements “open” automated publishing solutions that create dramatic savings in time and money. This integration provides a publishing system that automatically formats information extracted from databases and/or other data sources. NE #F-101. Enterprise Authoring and Publishing FrameMaker consulting and development services for companies building enterprise publishing solutions. This combination of technologies elevates FrameMaker to a powerful and very fast automated publishing system.

0 Solutions Guide 7-8 . template design. users can publish to print or electronically to the Web or CD. Technical Publishing Assesses the current publishing process and recommends changes or shortcuts to save time. By single-sourcing. consultant to industry. MD 20874. database publishing. Adobe FrameMaker 7. SE. XHTML. and interactive media solutions to commercial businesses and government agencies. NW. PatternStream also automates the multiple-output delivery of FrameMaker documents. Inc. legacy conversion services.com Contact: Barry Anderson Beyond Print provides high-quality. writing. money. XML. PDF.Section 7: Third-party Solution Providers Beyond Print. SW Usage areas Database Publishing Integrates PatternStream with FrameMaker to build complete database publishing solutions. PatternStream connects to a database and publishes directly into FrameMaker with no interim markup needed. Beyond Print runs the Annual FrameUsers Workshop—the largest gathering of FrameMaker users and experts in the world. and a variety of help formats—all from their original FrameMaker source files. USA Fax: 240-465-0775 E-mail: info@BeyondPrint. cost-effective. publishing integration and support. lastminute headaches. on-time training. HTML. legacy document conversion. Germantown.com 8609 Village Fountain Drive.S. Once in FrameMaker.: NE.BeyondPrint. FrameMaker development and integration Regions served U. companies can provide documents in print. training. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker and Miramo applications. Company specialists understand the entire publishing process—from planning to production to prepress and publishing. and unnecessary stress. 800-272-5238 301-924-0855 www. They help companies use FrameMaker to take their documents beyond print. and on PatternStream Product and service focus Plug-in provider. Beyond Print sells the following FrameMaker plug-ins (Mac versions): • Table Cleaner • Page Labeler • FindChangeSpecial • RunaroundNone • Table Cleaner • Beyond Print provides training on beginning and advanced FrameMaker.

0 Solutions Guide 7-9 . Financial Adobe FrameMaker 7. Manufacturing. High Tech. Vertical markets Government.Section 7: Third-party Solution Providers Enterprise Authoring and Publishing Provides FrameMaker consulting and development services to companies building enterprise publishing solutions.

Manufacturing. SW U. Structured FrameMaker.S. Structured FrameMaker development Regions served U. Technical Publishing FrameMaker platform training.K. Enterprise Authoring and Publishing FrameMaker and Structured FrameMaker consulting and development services to companies building enterprise publishing solutions.: NE. and follow-up support. and legacy conversion into structure. Box 14265 Research Triangle Park. Product and service focus Consultant to industry. XML. NW. conversion services for legacy data. Financial Adobe FrameMaker 7. training. XML. Structured FrameMaker.travelthepath. DTD and EDD development.com 100 Park Drive #102. FrameMaker. with start-tofinish assistance including process evaluations.O. USA Fax: 919-558-2183 E-mail: sales@travelthepath. Automotive/Transportation. and development services. consulting assistance. FrameMaker to PDF and Acrobat troubleshooting. template creation.com Contact: Kay Ethier Bright Path Solutions provides complete solutions for paper and electronic publishing. and SGML application setup. general consulting services for publishing issues. Usage areas Database Publishing Consulting services to support the development of complete database publishing solutions. Government. content creation. legacy conversion services. The company provides complete FrameMaker software and project support. NC 27709-4265. WebWorks Publisher template creation. WebWorks. P. TML. product demonstrations. Services include Adobe software product demonstrations. HTML. Structured FrameMaker development services including: XML. Vertical markets Aerospace. and Acrobat. tools training. Structured FrameMaker training and development services for XML application design and deployment.Section 7: Third-party Solution Providers Bright Path Solutions 919-547-0129 www. support. system implementation.0 Solutions Guide 7-10 . VAR. publishing process evaluations. High Tech. process training. SE. and online help implementations. EDD and DTD development. and Quadralay WebWorks Publisher training. and on-site and hotline technical support for FrameMaker. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker platform. FrameMaker development.

Section 7: Third-party Solution Providers Datalogics Incorporated 312-853-8200 www.K. Suite 1800.com Contact: Jennifer Milton Datalogics is a leading provider of innovative publishing solutions dedicated to delivering the highestquality software products and services that meet the most demanding publishing needs. electronic document delivery.S. Automotive/Transportation. Germany. Sweden. SE. Financial Adobe FrameMaker 7. and high-speed variable print. Manufacturing. FrameMaker development.datalogics. Product and service focus Plug-in provider. NW. The company offers flexible options for Web publishing. legacy conversion. Chicago. Vertical markets Aerospace. U. Structured FrameMaker development Regions served U. Technical Publishing FrameLink and FrameLink+SGML plug-ins that connect FrameMaker to the Documentum Content Management System. and provides solutions that easily generate one-to-one communications and XML-to-PDF transformation documents.0 Solutions Guide 7-11 .com 101 N. Usage areas Database Publishing Consulting services to support the development of complete. USA Fax: 312-853-8282 E-mail: info@datalogics. SW France. High Tech. innovative database publishing solutions that maximize content value.: NE. Government. The Datalogics DL Formatter variable-data solution integrates with FrameMaker to provide users with advanced personalization capabilities. IL 60606. Wacker Drive.

SW Usage areas Technical Publishing The company provides training.S. FrameMaker. Product and service focus Legacy conversion. dba PDF Conference 602-788-6512 www. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. AZ 85032.0 Solutions Guide 7-12 . and Interleaf/Quicksilver to FrameMaker.com) popular with many FrameMaker users. Vertical markets Aerospace. Government. support. High Tech.digipubcorp.Section 7: Third-party Solution Providers DigiPub Solutions Corp. Greenway Road #107B-94 Phoenix. Manufacturing.pdfconference. Automotive/Transportation. USA Fax: 602-798-7695 E-mail: info@digipubcorp.com Contact: Carl Young DigiPub provides training classes on site and in its Phoenix training facility for Adobe Acrobat. The company also produces the PDF Conference (www. SE. Word to FrameMaker.: NE. FrameMaker development Regions served U. NW.com 4757 E. Financial Adobe FrameMaker 7.

integrated publishing. Technical Publishing Training. order administration. and custom integration programming. consulting. Automotive/Transportation. Financial Adobe FrameMaker 7. USA Fax: 918-592-1918 E-mail: sales@docucentric. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker platform. Structured FrameMaker development and integration Regions served U. Tulsa. and software development solutions for major corporations and universities across the nation.docucentric. consultant to industry. SW Usage areas Database Publishing Consulting services to support the development of complete database publishing solutions. support. The company provides customer-focused product demonstrations. SE. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. Enterprise Authoring and Publishing FrameMaker and Structured FrameMaker consulting and development services to companies building enterprise publishing solutions.: NE. and its expertise includes SGML/XML conversions from legacy format. Vertical markets Aerospace. application creation. legacy conversion. High Tech.S.0 Solutions Guide 7-13 . Manufacturing. NW.com Contact: Kim McLeod DocuCentric provides sales. and immediate problem resolution. custom Structured FrameMaker template creation.com 427 South Boston.Section 7: Third-party Solution Providers DocuCentric Corporation 918-592-1919 www. continuing support. software installation and integration with existing software and hardware. FrameMaker development and integration. Suite 604. OK 74103. Product and service focus Plug-in provider. technical information. DocuCentric specializes in the enterprise publishing family of Adobe products. Government.

. The 4i core database engine manages and stores the data collected from many sources. Product and service focus Software manufacturing Regions served U. The Documentum 4i SQL layer enables extensive customizing and automation of data collection and organization before a document is handed off to FrameMaker for pagination.Section 7: Third-party Solution Providers Documentum 925-600-6800 www. management. USA Fax: 925-600-6850 Documentum provides content-management software. and solutions for enterprise customers. control. Japan Usage areas Database Publishing FrameMaker and Documentum 4i combine to build an architecture for rich database publishing. collections. Pleasanton. and suppliers. France. • Content management and delivery. services. The 4i application is designed for managing. Documentum can be implemented as the core data-management and storage component for a FrameMaker publishing solution.K.: NE. partners. and security capabilities. document versioning. U. and common portal access for the enterprise and its customers and partners. and delivery as paper. organization. • Security to manage users. Documentum 4i provides these benefits and features: • Fully integrated FrameMaker and Documentum architecture using the Datalogics FrameLink plugin through custom integration. Enterprise Authoring and Publishing Documentum 4i is an enterprise content-management system that can store all documents in an enterprise and provide storage.com 6801 Koll Center Parkway. distributing. and workflow. enabling seamless check-in. Mexico. or XML file. including other databases and even FrameMaker binary and XML documents. Technical Publishing The FrameMaker platform is easily extended to incorporate the 4i suite of document-management. SW Canada. The system can be configured to manage Structured FrameMaker subdocuments.documentum. Documentum 4i is both a server content-management application and a development toolset that integrates with the FrameMaker platform to provide powerful content and document system management for FrameMaker authoring and publishing. Adobe FrameMaker 7. and element and attribute metadata. The Documentum document-management commands and features are exposed through the FrameMaker menu interface for ease of learning and use. • Complete content management including component re-use and object referencing. and managing advanced FrameMaker objects. The Datalogics FrameLink plug-in completely integrates the FrameMaker and Documentum applications. rendering. Germany.. check-out. CA 94566. PDF file.0 Solutions Guide 7-14 . NW. including an XML architecture that extends the content authoring of FrameMaker to the most advanced XML Web applications. versioning.S. and exchanging content between small workgroups and the enterprise and customers. • Version control to manage documents and objects throughout the life of a project. documents. SE.

Manufacturing. Financial Adobe FrameMaker 7. High Tech. Government. Vertical markets Aerospace.0 Solutions Guide 7-15 .Section 7: Third-party Solution Providers XML Authoring and Publishing 4i can leverage the structured content of FrameMaker documents and create advanced push-and-pull XML e-business solutions that deliver rich content authored in FrameMaker. Automotive/Transportation.

and government agencies. Usage areas Database Publishing PatternStream is the company’s award-winning database publishing application that allows users to rapidly set up. These products include catalogs. or on Web servers to publish documents for print and electronic distribution. provides quality. Goochland. Technical Publishing Training. consulting. SE. legacy conversion.0 Solutions Guide 7-16 . Government. and optional services that include setup. reference books. system development and implementation. Structured FrameMaker development and integration Regions served U. plug-in provider. training.Section 7: Third-party Solution Providers Finite Matters Ltd. Suite B. Germany. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. Sweden. U. SW France.K. Automotive/Transportation. Enterprise Authoring and Publishing FrameMaker and Structured FrameMaker consulting and development services to companies building enterprise publishing solutions. cost-effective information management solutions to organizations.O. Product and service focus Software manufacturing. PatternStream connects directly to one or multiple ODBC/SQL-compliant databases and flat files and publishes directly to FrameMaker.fml. FrameScript. and reports. The company also provides PatternStream. corporations. Box 759. Manufacturing. its database publishing application. NW.: NE.com 3064 River Road West. Finite Matters Ltd. publish. and FrameTools. and publishing services. directories. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker platform.com Contact: Trish Williams Finite Matters Ltd. FrameMaker development and integration.S. modify. training. and save database publishing projects using its graphical user interface. Vertical markets Aerospace. in a network environment. consultant to industry. 804-556-1180 www. sells three different FrameMaker value-add licenses: PatternStream. VA 23063. manuals. The company focuses on delivering database publishing solutions that produce both print and electronic products. USA Fax: 804-556-1183 E-mail: info@fml. support. Financial Adobe FrameMaker 7. PatternStream works on the desktop. P. High Tech.

: NE.S. Structured FrameMaker.groupwellesley. Structured FrameMaker development and integration.com Contact: Alan Houser Group Wellesley provides XML and FrameMaker consulting. DTD and schema design. Vertical markets Aerospace. and XML and related technologies. plug-in provider. technical writing Regions served U. PA 15206.Section 7: Third-party Solution Providers Group Wellesley 412-363-3481 www. template creation. including these value-added services: • FrameMaker template design • Structured FrameMaker EDD design • Publishing workflow and process consulting • FDK development for FrameMaker and Structured FrameMaker • Complete XML consulting services. legacy conversion. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. and content-development services for technology-based businesses. High Tech.com 933 Wellesley Road. including XSLT. and XML DTD and schema design Product and service focus Consultant to industry. Financial Adobe FrameMaker 7. Pittsburgh. USA Fax: 412-363-3482 E-mail: info@groupwellesley. Enterprise Authoring and Publishing FrameMaker and Structured FrameMaker consulting and development services. Automotive/Transportation. including information modeling. SW Usage areas Database Publishing Consulting services to support the development of complete database publishing solutions. Technical Publishing Training. support. training. FrameMaker development and integration. training. XSLFO. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker platform. NW. SE. XSLT stylesheet authoring. and XML publishing • Training in FrameMaker.0 Solutions Guide 7-17 .

Box 310. Inc. customized software development using the Frame Developer’s Kit. Financial Adobe FrameMaker 7. Government. Enterprise Authoring and Publishing FrameMaker and Structured FrameMaker consulting and development services.: NE. NW. Product and service focus Plug-in provider. fostering standardization.com Contact: Bruce Levenick Infocon specializes in legacy-document conversion and processing.Section 7: Third-party Solution Providers Information Consultants. SE Usage areas Technical Publishing The company uses FrameMaker to convert Microsoft® Word documents to structured formats and output SGML. The company provides customized. flexible solutions to optimize corporate publishing by increasing quality and productivity. Manufacturing. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker platform. FrameMaker and Structured FrameMaker training. Vertical markets Aerospace.com P. High Tech. and reducing costs through the refinement of workflow tools and techniques.infocon. enhancing the reusability of documents. DE 19707. (INFOCON) 302-239-2942 www. USA Fax: 302-239-1712 E-mail: sales@infocon. training Regions served U. Hockessin. consultant to industry.O.S.0 Solutions Guide 7-18 . XML. and PDF files.

and network specialists. creates user-friendly training manuals.S. The company employs technical service providers.: NE. training. Vertical markets Government. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. (InTech) specializes in technical education.0 Solutions Guide 7-19 . template creation.and Web-based training. legacy conversion. technical writing Regions served U.com 20 Risho Avenue. support. Inc. RI 02914. programmers. virtual instructors. FrameMaker development and integration. document specialists. Enterprise Authoring and Publishing FrameMaker and Structured FrameMaker consulting and development services to companies building enterprise publishing solutions. USA Fax: 401-431-6995 E-mail: tma@intech. The company designs targeted learning paths. SW Usage areas Technical Publishing Training. High Tech. document management and custom application/database development. NW. e-learning. (InTech) 401-431-6990 www. Aldous Integrated Technologies. and develops computer.com Contact: Thomas M. Manufacturing.Section 7: Third-party Solution Providers Integrated Technologies. Product and service focus Plug-in provider. Financial Adobe FrameMaker 7. Structured FrameMaker development and integration. SE. East Providence. document management.intech. Inc.

Section 7: Third-party Solution Providers J & B Imaging Services (JABIS) 512-219-9517 www. The company converts any file type into FrameMaker and specializes in converting PDF files into native FrameMaker. Austin. USA Fax: 512-219-5683 E-mail: bryanf@jabis. and FrameMaker to PDF services. eBook publishing.S.0 Solutions Guide 7-20 . Technical Publishing Training. Suite 105. including vector graphics.com 9065 Jollyville Road. The company also offers FrameMaker to XML conversion. document conversion Regions served U. Automotive/Transportation. Product and service focus Consultant to industry. TX 78759.com Contact: Bryan Fugate J & B Imaging Services provides legacy conversion services.: SW Germany Usage areas Database Publishing Consulting services to support the development of complete database publishing solutions. High Tech Adobe FrameMaker 7. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. Vertical markets Aerospace. support.jabis.

FrameMaker development and integration.0 Solutions Guide 7-21 . Government. U. Financial Adobe FrameMaker 7.: NE.lspeed. and delivery solutions. personalized information delivery to employees and customers anytime. SW Canada. Manufacturing. Automotive/Transportation. SE. Inc. iENGINE combines authoring.Section 7: Third-party Solution Providers Lightspeed Interactive. rapid information exchange. e-commerce.com Lightspeed Interactive. Germany.S. anywhere. e-learning. training. eliminating the need for custom Web programs and the costs associated with them. Vertical markets Aerospace. 925-224-8730 www. Pleasanton. Inc. provides cost-effective infrastructure software solutions. managing and delivery in a single. and product support for enterprise technology companies. NW. High Tech. The company has successfully developed and delivered personalized information software solutions targeted at sales and marketing support.. Structured FrameMaker development and integration.com 5200 Franklin Drive.K. its XML transformation engine. CA 94588 Fax: 925-224-8731 E-mail: info@lspeed. development platform. Product and service focus Plug-in provider. Japan Usage areas Technical Publishing The Astoria-FrameMaker Bridge connects FrameMaker to the Astoria content database and provides complete access to documents and content through the FrameMaker interface. content management solutions Regions served U. XML Authoring and Publishing The iENGINE software product enables dynamic. France.. and instantaneous product delivery. Mexico. dynamic process that enables constant interaction.

Germany. U. USA Fax: 949-756-5108 E-mail: info@markzware. Markzware sells four FrameMaker-related products that cater to the worldwide graphics.markzware. MarkzScout. Suite #101. FlightCheck Collect!. Santa Ana.com Contact: Mark Singelyn.0 Solutions Guide 7-22 .: NE. and so on used in the FrameMaker document to process for output • Sorting and/or incorporating FrameMaker into a workflow management solution Usage areas Technical Publishing Enterprise Authoring and Publishing The company’s products provide a level of security to FrameMaker and Structured FrameMaker documents by pre-flighting them before printing and/or output to PDF.Section 7: Third-party Solution Providers Markzware 800-300-3532 949-756-5100 www. Vertical markets High Tech. and publishing industries—FlightCheck. colors. and MarkzNet. Sweden. NW.K. 252 Product and service focus Software manufacturing Regions served U.S. These software applications prepare FrameMaker documents for printing by: • Preflighting FrameMaker documents • Collecting all linked images.com 1805 East Dyer Road. Manufacturing Adobe FrameMaker 7. Japan. CA 92705. SE. ext. fonts. printing. SW France.

Austin. The company creates and sells WebWorks Publisher Standard Edition.webworks. which gives FrameMaker users immediate online publishing capability. including XML. Germany.0 Solutions Guide 7-23 . SE. easily.com 9101 Burnet Road. Financial Adobe FrameMaker 7.S.K. Government. USA Fax: 512-719-3606 E-mail: sales@quadralay. WebWorks Publisher Standard Edition is also fully integrated with Adobe GoLive®. HTML. U. Vertical markets Aerospace. Sweden. and automatically convert FrameMaker documents for online delivery in a choice of popular Web-based formats. Automotive/Transportation. consultant to industry. NW. TX 78758. SW France.com Contact: Mike Fabry Quadralay Corporation creates and sells software products that provide comprehensive online publishing and help-system delivery capabilities for FrameMaker and Structured FrameMaker. using GoLive style sheets and master pages for online delivery. High Tech. training Regions served U. Japan.Section 7: Third-party Solution Providers Quadralay Corporation 512-719-3399 www.: NE. and HTML+CSS. Product and service focus Software manufacturing. Usage areas Technical Publishing WebWorks Publisher Standard Edition allows FrameMaker users to quickly. Manufacturing.

ME 04072 Fax: 207-294-7473 E-mail: info@sandybrook. Financial Adobe FrameMaker 7.sandybrook.: NE.com 456 Boom Road. SW France. SE. Usage areas Database Publishing Consulting services to support the development of complete database publishing solutions. Technical Publishing Enhance. a user can collapse a document so that only its heading paragraphs are displayed.0 Solutions Guide 7-24 . Saco. Japan. the company’s FrameMaker plug-in. Sweden. Product and service focus Plug-in provider. Germany. Using Enhance. Vertical markets High Tech. NW.com Contact: David Lyall Sandybrook Software creates and sells FrameMaker plug-ins and provides custom programming services to the FrameMaker user community.K. Enterprise Authoring and Publishing FrameMaker and Structured FrameMaker consulting and development services to companies building enterprise authoring and publishing solutions.Section 7: Third-party Solution Providers Sandybrook Software 207-294-7430 www. FrameMaker development and integration Regions served U. then quickly find and expand just the section they wish to work on. Any edits or changes made while in Enhance are immediately reflected in the underlying FrameMaker document. Enhance supports multiple document views so that a user can view multiple parts of a document at the same time. provides advanced outlining and drag-and-drop text editing functionality to FrameMaker. U.S.

SW Usage areas Technical Publishing The company’s plug-ins enhance the technical publishing process. WA 98683.Section 7: Third-party Solution Providers Frank Stearns Associates 800-567-6421 360-892-3970 www.com/~franks 7201 SE 38th Circle.: NE. SE. and supports plug-ins for FrameMaker.0 Solutions Guide 7-25 . Vertical markets Aerospace. USA Fax: 360-532-1498 E-mail: franks@fsatools. High Tech. Government. legacy conversion. Automotive/Transportation. sells. Manufacturing. FrameMaker development and integration Regions served U. plug-in provider. training. a powerful interface for creating and managing indices. Vancouver. Financial Adobe FrameMaker 7.S.com Contact: Frank Stearns Frank Stearns Associates creates. including IXgen.pacifier. NW. Product and service focus Consultant to industry.

Product and service focus Plug-in provider. particularly Structured FrameMaker.K. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker platform. 510-583-1505 www. CA 94552. Price Text Structure Consulting.txstruct.com 17225 San Franciscan Drive. Inc.: NE. Vertical markets Aerospace. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. Inc. USA Fax: 510-583-1505 E-mail: info@txstruct. and XML/SGML tools. FrameMaker development and integration. training. U.S. High Tech.. Financial Adobe FrameMaker 7. support. SGML. Japan. consultant to industry.com Contact: Lynne A.Section 7: Third-party Solution Providers Text Structure Consulting. Government. Usage areas Technical Publishing Training. Structured FrameMaker development and integration Regions served U. provides consulting services and training in XML. Sweden. Castro Valley. SE Germany. NW.0 Solutions Guide 7-26 .

USA Fax: 508-445-0239 E-mail: info@dtrain. FrameMaker development and integration. Technical Publishing Training. SE. Manufacturing. Adobe FrameMaker 7. the Adobe logo. consultant to industry.com Contact: Debra Herman Trees and Generals provides FrameMaker. U. and development services for customers implementing and/or extending the FrameMaker platform in their technical publishing environment. Frame.Section 7: Third-party Solution Providers Trees and Generals 413-229-3335 www. Product and service focus Plug-in provider. primarily focused on custom plug-ins and custom training at customer sites. © 2002 Adobe Systems Incorporated. Germany. High Tech. SW France. and GoLive are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Mill River.0 Solutions Guide 7-27 . Acrobat.O. FrameMaker. Microsoft is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.dtrain. Financial Adobe.com P.S. Box 286. Structured FrameMaker. Vertical markets Aerospace. support. training. and Frame Developer’s Kit training and consulting. Structured FrameMaker development and integration Regions served U. NW. Usage areas Database Publishing Consulting services to support the development of complete database publishing solutions. MA 01244. Enterprise Authoring and Publishing FrameMaker and Structured FrameMaker consulting and development services to companies building enterprise publishing solutions.K. All rights reserved.: NE. XML Authoring and Publishing Helps customers build XML delivery solutions by enhancing the FrameMaker platform. All other trademarks are property of their respective owners.

editing. These are some of the business factors that drive migration to FrameMaker 7. frequently crash. have the budget. and repurposing requirements. In some cases. • Information has been re-engineered. the management interest. or corrupt documents. formats. Approaching migration with the most detailed plan possible is crucial. from XML authoring and publishing to application integration capabilities. this happens because of budgetary concerns or because the organization’s focus is elsewhere. including timely. or the entire enterprise. or customized or personalized content. Adobe FrameMaker 7. migrating to a new information authoring. re-use. Third-party support for this pre-migration activity is available from many of the partners listed in Sections 7 and 11. Business factors influencing migration FrameMaker 7. however. a set of projects. The severity of these problems and the urgency to address them motivates the migration schedule and determines whether the migration is for a single project. • Competitive advantage is being lost. However. effort. on-demand information delivery. Current tools do not meet delivery requirements. Others. and so on) have evolved such that the current tools no longer fit the management system or strategy.They are not robust enough.0 Migration is typically motivated when a workgroup or enterprise needs to solve some set of business problems: (see section 2 for details on these). They are not extensible to support new features. benefits arise because of the move to a better way of doing business. and the resources to move to a new platform.0: • Current tools are inadequate. and resources. and management system requires a commitment of time. Objections to migration Migrating to a new platform does not need to be overly difficult or complex.Section 8: Migrating an Enterprise to FrameMaker 7. content management. FrameMaker offers a wide range of compelling benefits to workgroup and enterprise information management: from template-based authoring to book-building features.0 Solutions Guide 8-1 . a workgroup. The information workflow and infrastructure (database. but delay for one reason—the migration task is considered to be too onerous to take on. or functionality. They cannot process complex information or large quantities of information well enough to meet the organization’s size and content management.0 solves a wide range of business challenges at the workgroup or enterprise level. Many organizations continue using outmoded tools and architectures long after those tools have been proven inadequate to new business challenges. With careful planning and execution. from the ability to import many different file formats to multichannel publishing. slow users down.

management. Adding FrameMaker 7. ability to integrate content from many sources. management. Because tools are old.0 Solutions Guide 8-2 . the FrameMaker platform can almost always improve the content creation. successful infrastructure and workflow. Provides templatedriven authoring. and delivery. and a highly configurable user interface.0 Combines content authoring. and publishing workflow capabilities. rare. distribute and package it many times and in many ways) and reduce the costs of information creation. and knowledgeable staff resources are more difficult to find. Quality is at risk. Reduced cycle times.0 • • • Efficiencies need improvement. Server-driven publishing Interleaf XyWrite Complex Require extensive configuration and development Use proprietary development and programming languages Database publishing Oracle to a print mark-up system Often complex and Difficult to manage and update Adobe FrameMaker 7. multichannel publishing. improved time-to-market for information products. XML. Integration options via MIF. FrameMaker Server can be extended into any environment with its robust. Template-driven authoring and multichannel publishing. and multichannel publishing capabilities . Let’s take a look at these issues and develop a method to approaching migration. as shown in Table 1: Current solution Authoring and publishing from the desktop Example products Microsoft Office QuarkXPress Corel WordPerfect Corel Ventura Current issues Fine tuned for basic word processing or layout and design FrameMaker 7. layout and design. Planning the migration Moving from legacy information authoring and editing systems to FrameMaker 7. Current tools cannot tightly manage and control information to meet compliance requirements.0 to a current solution Any migration planning must consider the current systems and workflow. more errors are being introduced. and delivery process. and marketing. maintenance. C/ C++ based API and development toolkit. Even in conjunction with an existing. structure. the FDK.Section 8: Migrating an Enterprise to FrameMaker 7. Regulatory compliance is required. based on best-practice migration methodologies. and less user-friendly. templatedriven rendering of content. product development.0 requires certain tasks and effort. The organization cannot re-use information (create information once. and manufacturing schedules are not being met.

Use this strategy when these factors are in play: • Current tools do not meet needs for creating. Interoperability or continuity with legacy processes and tools are not necessary with this strategy. for example.0 Solutions Guide 8-3 . migrating requires a commitment of time. • The current publishing solution is exclusively paper-based. integration capabilities. content contributors are responsible solely for content. effort. Clean-slate strategy Here the organization fully implements the FrameMaker solution for a specified prototype project. Adobe FrameMaker 7. Parallel-development strategy In this strategy the new FrameMaker system runs in parallel with the legacy system. • No projects exist that are relatively segregated from the rest of the workgroup or organization.0 Template-driven authoring. No matter which one is selected. so every organization tends to have a unique migration strategy. Turn to this strategy in these situations: • The workflow is highly structured. Minimize disruptions and maximize chances for success by choosing an appropriate migration strategy. and resources that minimizes disruptions and maximizes chances for success. workflow. Acute problems can be solved in these areas before a large-scale migration. • A candidate project exists that is relatively segregated from the rest of the workgroup or organization. and powerful XML output. After the prototype project is fully integrated and tested. Legacy content and workflows are then migrated to the new system. managing. any loss of capabilities during the transition would be unacceptable. providing turn-key content management including version control and re-use. • Specific individuals and departments have specific roles. content authoring or Portable Document Format (PDF) file production. but will not meet future requirements. for example. and production staff are responsible solely for distribution. Component strategy Here the organization migrates only individual component areas of the information workflow. Migration strategies Every organization’s toolset.0 Current solution Content-management system Example products Documentum Current issues Often difficult for end-users to utilize and configure FrameMaker 7.Section 8: Migrating an Enterprise to FrameMaker 7. The three strategies described here are the most common. and requirements are different. Here are some situations that call for this strategy: • Current publishing processes are mission-critical. other projects are migrated into FrameMaker at the information-authoring phase. • Current tools adequately meet existing requirements. which is maintained as a backup until the new architecture is thoroughly tested and proven. and delivering content. Integrates with popular document and content management systems.

To execute any migration strategy. Consider the forces driving the migration. this is valuable and necessary. and the enterprise as a whole. delivery mode. If template-based. content management. Evaluate whether any requirements should be changed. Evaluate needs Understand the workgroup or enterprise’s need to migrate. Design and implement the architecture Deploy FrameMaker. performance. “The Adobe Solution” for example architectures).0 Migration tasks Migration to FrameMaker typically is motivated by business drivers outlined in Section 2 of this Guide. content management. An example business driver might be: “deliver high-quality. so that a future migration to XML can leverage the templates designed now. workgroups. the organization must work through five sequential steps: evaluate needs. • Creating authoring and publishing templates. workflow. Requirement considerations typically include toolset. Specify requirements These are set at the busines level.0 Server as the on-demand rendering engine for delivering PDF documents via HTTP over the Web. specify requirements. Adobe FrameMaker 7. and testing. competitive strategies. Include not only tool considerations. FrameMaker Server. databases.” The potential solution: A server-based publishing system. the possibility of migrating to an XML-based solution in the future must still be open. Component implementation Designing and implementing the individual components of the architecture includes these stages: • Supporting integration of components (for example. and regulatory and compliance issues. and optional processing plug-ins. consider the different requirements of individual users. For an unstructured solution. workflow. and train and deploy users. application integration. Also include design of authoring templates. This step generally comprises four stages: Architecture design Design the architecture to address high-level business requirements (see Section 4. and delivery. Assess how the current tool’s capabilities meet and fail to meet current and future requirements. Component design and selection Specification of the individual architecture components is driven by the organization’s current IT infrastructure (the enterprise database). Return on investment is the key motivator in this step. In an enterprisewide deployment. including database schema and XML DTD design to support authoring and delivery requirements. migrate legacy content. an XML DTD. and the strategies chosen for addressing the business requirements. Determine whether the information architecture will be templatebased (unstructured) or XML-based (structured). With FrameMaker. but also application integration. design and implement architecture. creating Frame® Developer’s Kit. with FrameMaker 7. quality control. the user or designer creates an XML application that associates templates. production efficiencies.Section 8: Migrating an Enterprise to FrameMaker 7. and selection or creation of DTD and EDD for XML publishing. Specify the baseline functionality. and stability requirements. or FDK clients to integrate FrameMaker with application servers for server-based publishing) • Information modeling. Their severity and urgency determine the scope of the migration. personalized content to customers on demand. read/write mapping rules.0 Solutions Guide 8-4 .

its location in the organization’s file system. the organization should consider the services of third-party companies that specialize in migrating legacy content to current application formats. and the skill of the people performing the work. allows further updates to each graphic (if necessary). return to the original graphics file format. including the complexity of the document. content management system. upgrade that format as necessary to a current format. including these: Location of legacy content—Where does the organization’s content reside (that is. and import the updated graphics into the FrameMaker documents by reference. In this case. Relevance of legacy content—Is the legacy content important for deployment of the new publishing solution? Will the new system focus primarily on delivering new content? If only a subset of the legacy content is required going forward. Inventorying legacy content A pre-migration content inventory examines the current information assets and helps the organization to make appropriate decisions about the migration strategy. and minimizes the size of the FrameMaker source files for better application performance and robustness. Consistency of legacy content—If the legacy content exists in the original application format. TIFF images. When migrating legacy graphics. How legacy content is treated depends on a number of factors. Condition of graphics—If the legacy content includes graphics. or database)? Format of legacy content—Does the legacy content exist in its original application format? Is the original application still available and supported? Does FrameMaker recognize the original application format? If not. its length. Component deployment Scheduling component deployment.Section 8: Migrating an Enterprise to FrameMaker 7. was a common set of templates and/or styles used to create the content? Is the content consistently styletagged? FrameMaker will generally recognize style tags in legacy application formats and convert those tags to FrameMaker paragraph and character styles. is it easy to identify that subset? Adobe FrameMaker 7. are the original graphic files available? Is the original application that was used to create the graphics available? Many word-processing programs destroy the integrity of imported graphic images by modifying the graphic file format for the convenience of the word-processing program. does the original application save in a more widely readable file format? Some legacy content may be available only in a presentation format that cannot be easily edited and updated. This solution retains the integrity of the original graphics file.0 Solutions Guide 8-5 .0 • Creating FrameMaker conversion tables to convert legacy unstructured content to structured content. These formats include hard copy (paper). including time for testing and modification. and older versions of PDF that do not support saving as other formats. Migrate the legacy content Legacy content can be one of the most important and resource-intensive factors in a migration process. The time required to convert a document depends on many factors.

These are some of the tasks involved: • Scan hard copy pages to convert them to editable text • Ensure that every paragraph and every specially formatted character has a style or tag. Adobe FrameMaker 7. a “Heading” style is a strong indicator of a document heading. • Rename legacy tags or styles to FrameMaker paragraph and character style formats. Here are some issues to consider: • How many different applications were used to create the legacy documents? • What formats is the content in (paper. Visual Basic for Applications [VBA] for Microsoft Word. automatic.Section 8: Migrating an Enterprise to FrameMaker 7. and the like. Clean-up issues for legacy content Consider “clean-up” of legacy content in the original authoring tool to make migration to FrameMaker easier and faster. training. and AppleScript for many applications based on Apple Macintosh. digital. • Programmatically tag content using a scripting or macro application (for example. • Determine how the legacy application supports autonumbers. LISP for Interleaf/Quicksilver. how consistently were the styles applied? • How is FrameMaker similar to and different from the original authoring tools? • How will FrameMaker change the workflow? • What are the usage. other)? • Do the documents have “implicit” structure that can be used to facilitate the conversion process? This includes common formats. • If the legacy documents do use some sort of style sheet. A “conversion table” in FrameMaker helps convert unstructured content to structured documents. • Reveal and hide text using effectivity (conditional text in FrameMaker). Expertise in that tool is probably currently available. For example. the results of the conversion table operation may be complete. If they are exported as hard-coded text. from graphics frames. Convert graphics from proprietary formats either via a graphics conversion application or by re-scanning from hardcopy. • Identify symbols that do not survive the export because of a unique font encoding scheme in the legacy application. Depending on the XML publishing requirements. Converting content After clean-up comes conversion to FrameMaker: • Programmatically convert the content using an off-the-shelf or custom filter (for example. • Extract text. and other staff issues? • How will FrameMaker change the way content is managed? Clean-up tactics for legacy content Clean-up can be manual. the FrameMaker filter for Microsoft Word) • Convert the content as a whole with in-house resources or with assistance from a consultant or a data-conversion company. such as warnings and cautions. styles.0 Target of legacy content—Are the legacy files “flat” or do they include structure information and metadata? Most unstructured documents have these characteristics in their original styles. or a combination of the two. • Batch-export text and graphics. Replace them with unique character keys that will be changed back to the appropriate symbol in FrameMaker. based on the documents’ existing paragraph and character styles. remove them before exporting.0 Solutions Guide 8-6 . or they may provide simplified XML documents that can be augmented with additional metadata in FrameMaker as part of the migration process.

FrameMaker. the benefits of investing in training can be maximized.0 Post-conversion clean-up Virtually every conversion will require clean-up in FrameMaker. Frame. Adobe. Deploy templates and DTD/EDD to authors. FrameMaker includes an equation editor for re-creating equations in documents. FrameMaker styles can be applied in batch mode using the global update options in FrameMaker. © 2002 Adobe Systems Incorporated. Train this group early in the migration process. Begin by selecting a group of key people who have proven their ability to quickly learn new tools and processes. which then can be edited by Adobe Illustrator® software. with advancedlevel courses that will allow them to fully support the migration process. Unlike bitmaps such as TIFF files. or individually. with courses appropriately targeted. All rights reserved. For more information. (www. Train users and deploy the solution If hands-on training is desired. As the new publishing system is deployed. Acrobat. removes custom ruling and shading and performs other useful functions. Special symbols and equationsReinstate the symbol characters that had been replaced by special character sequences during legacy clean-up to avoid exporting isues. Although an investment in training usually offers a rapid return on investment when increased productivity and improved business processes are considered. Graphics—Imported graphics can be reimported into FrameMaker.0 Solutions Guide 8-7 . and GoLive are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.frameexpert. Tables—Ad hoc use of ruling. training can be a significant line item in a migration budget. Table Cleaner. By intelligently planning the organization’s needs and timetable. see www. Post-conversion clean-up may be required in the following areas: Untagged or rogue tagged text—Where formatting is missing or was misapplied. a FrameScript from Carmen Publishing. A scaled training deployment is effective for many organizations. graphics drawn in Interleaf/Quicksilver can be problematic. Acrobat Distiller® can turn EPS and PS files into Acrobat PDF files. which prefer regular patterns. The Filtrix conversion filters from Blueberry also can be useful. and who can support others during the migration process. shading and cell straddles (merging) can fool converters. One technique is to export the legacy graphic as an Encapsulated PostScript® (EPS) or PostScript (PS) file.com. content authors who are not supporting template and DTD design functions do not need to be trained on those functions.com). However.framescript. the Adobe logo. choose a training provider and appropriate training classes. Adobe FrameMaker 7. train more users. Receive and incorporate feedback. Repetitive tasks in FrameMaker can frequently be automated by a scripting language for FrameMaker called FrameScript. For example.Section 8: Migrating an Enterprise to FrameMaker 7. PDF files are vectors with smooth lines and text that can be edited easily. available from Finite Matters Ltd. Many filter applications do not support equations.

ease of use. and wasted resources. FrameMaker 7. and content management systems • Server-based publishing • Integration from a variety of sources • Publishing to a wide array of delivery formats including print and Web Simply meeting these requirements is not enough. reuse. and 4 of this Solutions Guide.0 is the most complete solution available for highvolume enterprise-wide information authoring and publishing. the solution must be easy to install. The rich feature set and robust architecture of FrameMaker and FrameMaker Server software make this solution highly useful for the four key usage areas of enterprise and workgroup information publishing: XML authoring and publishing. FrameMaker 7. workarounds.0 software is the only application that supports editing. and customize information for a variety of audiences and purposes.0 Solutions Guide 9-1 . FrameMaker publishes to XML. a content management system. learn. For authoring. the optimal information publishing solution meets the following business requirements: • Ability to create valid XML content on every desktop • Supports a template-based workflow • Integration with an organization’s existing infrastructure. or multiple systems. configure. Adobe® FrameMaker® 7. and decreased costs—in a single product. database publishing. HTML.” just-in-time content delivery. a relational database. On the publishing side.0 software’s new and extended capabilities in multichannel publishing. quick development and delivery of “information products. Whether your content resides in an XML repository. Adobe FrameMaker 7. and XML authoring and publishing make it the platform of choice for organizations that need to structure. As we have seen in sections 2.Section 9: The FrameMaker Advantage An enterprise information management solution must have the capabilities and features necessary for solving today’s business problems. including application servers. FrameMaker 7. FrameMaker Server lets you format the content for print or PDF output in a batch or automated process. Furthermore.0 software's integration with PostScript® and Portable Document Format (PDF) make print production simple and inexpensive. and use. and enterprise authoring and publishing. 3. For delivery in online and Web-based formats. technical documentation. databases. and structure within a single application. SGML. administer. reduced training and learning requirements. The solution must do so at a reasonable cost that assures a positive return on investment. and eBook formats. reuse of content objects. Anything less leads to inefficiencies. formatting. No additional software is required. The benefits of implementing a FrameMaker solution include improved quality and productivity.

content types (including Microsoft® Word. newsletters. cross-references. The user interface is WYSIWYG and the basic features take only minutes to learn. and delivery features. reference guides. training materials. The product can be deployed on thousands of desktops.0 Solutions Guide 9-2 . engineers. Enhance the EDD with context-based formatting rules. Excel. XML. used in a collaborative environment. Create structured content in an intuitive WYSIWYG interface—The FrameMaker interface includes context-sensitive “guided editing” using the Element Catalog and the Structure View window. Switch between Structured and Unstructured modes through the Preferences dialog box at any time. reuse. edit. lists. Find and correct validity errors interactively and in real time as they are displayed in the Structure View window. FrameMaker automatically picks the correct Document Type Definition (DTD). and settings when opening and/or saving XML documents. A single copy of FrameMaker includes a self-contained set of capabilities for single-source authoring and multichannel publishing. New FrameMaker features For enterprises and workgroups alike. marketing guides. XML authoring and publishing power Create and edit valid XML with ease—FrameMaker can open. WebDAV and a C-based API.or two-page documents. editors. be customized via the Frame® Developer’s Kit (FDK). Create valid XML that conforms to a chosen DTD with guided editing in Structured mode. and others). book management. and index markers.0 extend basic word-processing and page-layout desktop capabilities with richly structured authoring. repositories and Web-based systems. SGML.Section 9: The FrameMaker Advantage FrameMaker core capabilities FrameMaker and FrameMaker Server 7. PDF. Navigate the structure of documents and quickly identify valid elements in the Element Catalog. as easy to create as FrameMaker templates. yet FrameMaker software is rich enough to provide content creators with all the tools and controls they need. mapping rules. and “information products”(catalogs. business analysts. and save XML documents. footnotes. Adobe FrameMaker 7. manuals. the new features of FrameMaker 7. This combination makes FrameMaker a solid platform for workgroups with the widest range of contributors (writers. and integrated into a complex infrastructure that includes desktop clients.0 and FrameMaker Server provide a robust and flexible toolset for XML authoring and sophisticated multichannel publishing across many platforms and viewing devices. Change the authoring mode to fit different needs—The power of structured authoring is standard in FrameMaker software. standard operating procedures. FrameMaker software can be scaled to create one. graphics. Define the structure of XML content—Import the XML DTD into FrameMaker software’s Element Definition Document (EDD) to maintain and edit the structure rules in FrameMaker. Use FrameMaker to easily create an XML application that defines templates. illustrators. tables. or create well-formed XML in Unstructured mode. collaboration. templates. servers. information management. and many more). namespaces. Define read-write rules to automatically map XML elements to headings. XML. The program tightly integrates structured authoring. PDF). and character encodings. and is robust and reliable with documents comprising thousands of pages.

1. Generate accessible PDF documents—Create Tagged PDF files on the Windows and Macintosh platforms to enable high-quality viewing on a variety of devices and to make PDF documents more accessible to visually impaired readers. easily save valid XML files for future editing with FrameMaker or for further processing by other XML applications. DocBook 4. Work with namespaces. JPG. automatic bookmark generation. xDocBook 4.1. Create PDF files on the UNIX® platform—Generate Adobe PDF files on the Sun™ Solaris™. and PDF file generation provide an outstanding XML-to-PDF feature set. Generate PDF files easily—FrameMaker 7. FrameMaker for the Windows® and Macintosh platforms includes Adobe Acrobat® Distiller® 5.4 and distills documents from within FrameMaker. which provides HTML publishing features and automatically produces Web-safe GIF. and PNG versions of any graphics format used in FrameMaker documents.0 ships with three sample applications for structured authoring: DocBook 4. Automatically generate Cascading Style Sheet (CSS) style definitions for use with a broad variety of media.1. and XHTML. a redefinition of HTML in XML syntax. Take advantage of FrameMaker software’s ability to automatically map Unicode (UTF-8/UTF-16) characters in XML files to the appropriate characters for printing. styling.Section 9: The FrameMaker Advantage Open.1 and xDocBook 4. Use industry-standard structured applications—FrameMaker 7. and IBM AIX® platforms. Improved and expanded multichannel publishing Easily generate sophisticated Web pages—FrameMaker 7.0 transition DTD. Exercise maximum control over HTML output—Authors can control how large documents are divided into logical Web pages. Maximum PDF publishing integration Integrated XML handling.0 includes WebWorks Standard Edition 7. for precisely tailoring the look and feel of Web pages to specific needs. After authoring and tagging is complete.0.0 Solutions Guide 9-3 . which generates PDF 1.0 software includes professional-quality templates that can be modified and customized with such tools as Adobe GoLive®. and context-sensitive application of master pages. and Unicode—Use namespaces to provide a label prefix for XML element names when combining content from multiple sources. Adobe FrameMaker 7. automatic production of hyperlinked tables of contents and indices. The XHTML sample application conforms to the DTD for the next generation of HTML—the XHTML version 1.2.2 conform fully to the industry-standard DocBook (SGML) and xDocBook (XML) DTDs for technical documentation. and save XML files and DTDs—FrameMaker software’s XML parser examines each XML document to verify that it is well-formed and to validate its structure and content against a chosen DTD.0.0 provides a PDF-generation interface that supports predefined distiller options saved with FrameMaker documents and templates. HP-UX®. CSS. edit. including high-quality layout. such as Extensible Stylesheet Language Transformations (XSLT). FrameMaker 7.

on Windows. Rearrange custom master pages in any order. Enhanced authoring tools Master complex documents—Associate paragraph tags or elements to a master page (for example. Use a wide range of printers for Asian languages—Enhanced Asian language support enables font downloading and subsetting. and employ up to 12 running headers and footers to support users in navigating long and complex documents. Choose from a broad range of layout options— New book templates and structured templates have been added to FrameMaker 7. OpenType. and (via PDF support) native Adobe Illustrator® files. partially or completely eliminating the need to purchase special printers supporting Chinese. which streamlines the process of publishing text and SVG directly to the Web and facilitates the use of complex diagrams and interactivity. High-volume automated publishing FrameMaker 7. and Solaris platforms and automatically rasterize them.0. PDF 1. Drag and drop fonts to install them. FrameMaker Server provides the power of the FrameMaker formatting engine with robust publishing capabilities. After incorporating graphics. which are readable with the Adobe eBook Reader and with the Acrobat Reader® for Palm OS® and Windows CE devices. and Microsoft Excel. including SVG.4 on Windows and Macintosh platforms. Macintosh. and Solaris platforms.and server-based publishing environments for workgroups in multi-user networked environments. easily resize them to fit publication needs. XML. Publish to Microsoft Reader and Palm Reader formats using the included WebWorks Standard Edition. With HTML. An updated set of Microsoft Office text import filters support RTF 1. Japanese. Improved accessibility features Support for visually impaired authors—Take advantage of Windows 2000 accessibility features.0 is now available in both desktop. including a high-contrast user interface. a Chapter Title tag could automatically generate a Chapter Title master page). for use in such applications as database publishing and personalization in any supported language. and quickly begin sharing documents with Windows and Mac OS users without any loss of type quality. and Korean fonts.0 Solutions Guide 9-4 .Section 9: The FrameMaker Advantage Work with SVG—Import scalable vector graphics (SVG®) on Windows. and a full array of keyboard shortcuts. This powerful new functionality provides complete control over content look and feel on multiple devices and platforms. Enjoy rich UNIX font selection options—FrameMaker supports TrueType. Import a wide array of files—Import new graphics file formats. Adobe FrameMaker 7. Macintosh. and Type 1 fonts. and SGML files.6. Microsoft Word. Create eBooks—Save books created on the Macintosh or Windows platforms as Tagged PDF files. compatibility with a broad range of screen-reading devices. output the raster version or pass through the original.

and a thesaurus. or UNIX platforms. even from formats that are not Web compliant. Create valid XML output that can be transformed with XSLT to generate accessible file formats such as VoiceML. such as EPS. FrameMaker can export content in PDF.0 adds powerful server-based publishing Adobe FrameMaker 7. conditional text. change bars. HTML. crossreferences. spell-checking. so workgroups can share knowledge easily over the Web. XHTML. No additional tools or software applications are needed to implement robust. and element context formatting extend a user’s ability to organize and structure XML and SGML content while working in the familiar word-processing mode. tables. content creation and delivery solutions.and technology-independent online environment. XML. XHTML. which facilitates collaborative content creation and sharing in a platform. Cross-media capability A rich set of text and graphics import filters perfectly position the product in the content creation and delivery workflow in environments where contributors use a variety of text and graphic creation tools. Add Extensible Metadata Platform (XMP) information to FrameMaker files to work effectively with content management systems. WebDAV integration extends FrameMaker into existing document management systems. or XML for Web-based distribution. full-featured. Page layout is enhanced with master pages for consistent design and reference pages for repeating design elements. attributes. Collaboration features for maximized workgroup productivity Reuse content and share knowledge over the Web—The Windows and Macintosh editions of FrameMaker support the World Wide Web Distributed Authoring and Versioning (WebDAV) protocol. When content is saved in HTML. and TIFF. and ASCII text. FrameMaker Server 7. and automatically update and import files between local workstations and workgroup servers. FrameMaker automatically generates Web-compliant versions of all graphics and illustrations. elements and attributes. especially important in just-in-time publishing—when introducing additional tools and procedures at delivery time can cause errors and delays. Output documents as raw text for compatibility with accessibility tools that require ASCII text input. WMF. Template-driven HTML conversion generates versions of standard Web sites that use large font sizes and high-contrast graphics or accessibility tags.Section 9: The FrameMaker Advantage Create accessible documents—Generate tagged PDF files on Windows and Macintosh that facilitate high-quality viewing on a broad variety of accessible devices and platforms. FrameMaker 7. variables. enable file check-in and check-out for version control. Manage documents within a collaborative workgroup—FrameMaker software’s basic document management and workgroup collaboration features define the locations and permissions for shared servers and folders. These include find and change. SGML.0 has an easy-to-use WYSIWYG interface for creating and editing valid XML content. Content contributors can share books and documents without limitation when working on the Windows. and markers. Export filters enable workgroup data delivery in various formats. Macintosh. FrameMaker key features FrameMaker supports authors in organizing and managing information from many sources and many file types. Word processing Content authors and editors have a complete set of word-processing features at their disposal. FrameMaker organizes and manages content with paragraph and character format tags. validation rules.0 Solutions Guide 9-5 . Elements.

Section 9: The FrameMaker Advantage capabilities. and import and export filters support collaboration among small and large workgroups. cross-references. Multiple users Multiple users can access and work with a given FrameMaker file set during authoring and production.0 features. text insets. or content management server Adobe FrameMaker 7. let’s look at how they apply to the four usage areas within information publishing that we have focused on in this Solutions Guide: XML authoring and publishing. and generated table of contents and indexes is automated. and variables so that each of these objects can round-trip (save and reopen) as valid XML without loss of content or behavior. text insets. graphics. custom PDF. XHTML. referenced objects. Import. FrameMaker has all of the tools needed for XML authoring and delivery. templates. including variable data publishing. XML. FrameMaker and FrameMaker Server provide important advantages that are particularly beneficial in each of these areas. FrameMaker software’s XML Edit. formatting and page layout. structure rules. server-based publishing. Change bars. and enterprise authoring and publishing.0 Solutions Guide 9-6 . The FDK provides an interface with FrameMaker software’s API layer for building C-based plug-ins to directly connect FrameMaker or FrameMaker Server to any database. management of chapter and page numbers. FrameMaker usage area advantages Now that we have reviewed the FrameMaker 7. Information management The FrameMaker Document Object Model provides the architecture for building and managing book and document objects. pages. so the author can focus on creating content. text frames. references. application server. conditional text. The intuitive user interface makes organizing and managing multiple documents easy. database publishing. formats. Developer tools The FrameMaker API and the FDK provide the communication layer and tools to enhance FrameMaker software and integrate it with other applications for large. such as files. Server-based publishing Automated database-content publishing can be accomplished in several ways. and HTML delivery applications. WebDAV. and Save features provide complete control over XML use and delivery . technical documentation. and content and document management systems. Whether the book contains hundreds of files or just two documents. elements and attributes. and element definitions. variables. and automated publishing from application servers and Web services. XML authoring and publishing FrameMaker software’s XML authoring interface incorporates a structured model that guides content authors through the process of creating and editing highly structured and validated content. The intuitive user interface hides the complexities of creating XML. cross-platform capabilities. complex content management and publishing solutions. FrameMaker also manages graphics. The FrameMaker API can connect FrameMaker and FrameMaker Server with databases. Cross-references. and element schema rules (Structured FrameMaker) are also managed from the book.

XML-valid documents that Adobe FrameMaker 7. In addition. they are automatically converted to PDF by FrameMaker Server. and Japanese. elements and attributes. function. user. Maker Interchange Format (MIF). instead of rewriting it specifically for each channel. companies consider published technical content to be important as the product or service to which the content relates. for example. Tables can span thousands of pages and millions of cells.0 Solutions Guide 9-7 . authors can write content once and publish it to multiple channels. and variables. Increasingly. databases and application servers more frequently present it as an intermediate format for further processing. and table cells can contain almost any document element. graphically intensive. An aircraft operations manual. which can be generated by a database engine and then read and rendered by FrameMaker or FrameMaker Server. Like the desktop version of FrameMaker. provides both technical and operational data required to safely fly the aircraft. Enterprise authoring and publishing FrameMaker supports the enterprise authoring and publishing workflow through its extensive filter collection and workgroup collaboration features. FrameMaker Server can accept files in FrameMaker software’s binary file format. professional-quality. FrameMaker Server provides support for numerous languages. FrameMaker software’s organization and validation features for mission-critical content include format tagging. FrameMaker Server can be deployed in a client-server environment with the desktop version of FrameMaker and integrated with a document management system where. Korean. including graphics and other tables. FrameMaker Server uses the same page-composition engine as FrameMaker for the desktop. Both labor and distribution costs are reduced. FrameMaker also provides a text markup language. The plane cannot be certified or delivered without a current and accurate user guide. highly organized. The FDK enables real-time connectivity with the API layer between FrameMaker or FrameMaker Server and the database. from simple one-page invoices to complex catalogs covering hundreds of thousands of pages. each of any length and layout. and customers can receive content in the most convenient format. and context. Technical documentation Technical content is often complex. and either the database or FrameMaker (or FrameMaker Server) can control the database query and determine the pagination and rendering of the server content. FrameMaker Server can work with documents of any size or complexity. as files are checked in. This workflow can dramatically reduce the cost and time required to create or modify templates. in addition to XML or MIF formats. FrameMaker Server can validate and render XML content to PDF or print via formatting rules specified in the FrameMaker EDD and template. These features give the content designer ways to configure information for process. and mission-critical. as are opportunities for error. The API layer supports bidirectional communication for interactive processing.Section 9: The FrameMaker Advantage that presents an API or scripting interface. including Chinese. An individual book may contain hundreds of chapters. Users can design document templates using the WYSIWYG FrameMaker desktop application and be confident that they will be the same in FrameMaker Server. The FrameMaker document model supports cross-references and automatic generation of multiple tables of contents and indices. Authors using today’s popular text and graphics tools can contribute to the production of highly organized. FrameMaker and FrameMaker server can render and publish XML content in an automated fashion. conditional text. As XML grows in popularity.

Acrobat. the Adobe logo. Mac and Macintosh are trademarks of Apple Computer. All rights reserved.Section 9: The FrameMaker Advantage can be delivered in many formats. Adobe. Illustrator. GoLive. Acrobat Reader. © 2002 Adobe Systems Incorporated. All other trademarks are property of their respective owners.0 software’s reuse capabilities add value to developed content by extending its use. AIX is a registered trademark of IBM Corporation in the United States. WebDAV. registered in the United States and other countries. OpenType.. change bars. text insets. elements and attributes. Inc. Palm OS is a registered trademark of Palm. UNIX is a registered trademark of The Open Group.. HP-UX is a registered trademark of Hewlett-Packard Company. Adobe FrameMaker 7. Other FrameMaker features such as template-based authoring. conditional text. Frame. in the United States and other countries. cross-platform capabilities. Distiller. FrameMaker. SVG is a trademark of the World Wide Web Consortium. Inc. Solaris and Sun are trademarks or registered trademarks of Sun Microsystems. Inc. FrameMaker 7. and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. and structure rules help keep the information organized and simplify the flow of content from the contributors to delivery.0 Solutions Guide 9-8 . and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft.

0 and FrameMaker Server 7.0 Solutions Guide 10-1 . The following documents provide detailed information about Adobe FrameMaker 7. and solutions involving FrameMaker.0. (PDF: 1. for novices and experienced users alike.0.0 database publishing white paper—White paper covering implementations by industry and document type.0 Reviewer's Guide—Detailed information on the features and benefits of FrameMaker 7. and third-party database publishing tools.com/support/products/framemaker.adobe.0: XML tips and techniques—Understanding and working with XML. plus techniques for specific types of output.0.0.0: Accessibility features and techniques—An overview of the accessibility features of FrameMaker 7.adobe.0 can be found at http://www.0 brochure—A look at the top-level features in FrameMaker 7. (PDF: 1.0 software and its capabilities. (PDF: 1. Support information is available at http://www.0 software. (PDF: 194 KB) FrameMaker and XML FAQ—Answers to XML questions. FrameMaker 7.html.Section 10: FrameMaker User Resources This section provides pointers to resources to help users attain the knowledge and capabilities required to use Adobe® FrameMaker® 7. (PDF: 106 KB) FrameMaker 7. (PDF: 573 KB) FrameMaker 7.1 MB) Adobe FrameMaker 7.0 FAQ—Frequently asked questions about FrameMaker 7. FrameMaker Server.0 new feature highlights—A comprehensive list of new features in FrameMaker 7. (PDF: 5.1 MB) FrameMaker 7. (PDF: 916 KB) FrameMaker® 7.1 MB) FrameMaker 7.0. Product and support information General product information on Adobe FrameMaker 7.com/products/framemaker/main.4 MB) FrameMaker 7.html.

html. and the opportunity to participate in co-marketing activities with Adobe.com/asn/partnerfinder/search_training. and business analysts.com/store/customerregistration/other_places. For more information. Adobe Certified Experts are eligible to promote themselves to clients or employers as highly skilled. integrate. visit http://partners.jsp. Find additional information on the ACE program at http://partners.adobe.com/asn/developer/main.com/asn/ partnerfinder/search_service. For information on finding an Adobe Authorized Channel Partner. More information is at http://partners.0.jsp.adobe.htm. These partners can help you to extend.jsp. developer support. and implement FrameMaker solutions. ACTPs have proven training ability and expert product knowledge and have met the ACTP program requirements.adobe.adobe. Adobe FrameMaker 7. information. To find an Adobe Certified Training Provider for FrameMaker 7. expert instructors of Adobe software. expert-level FrameMaker users. To find a developer.adobe.com/asn/partnerfinder/search_developer. Adobe Certified Experts An Adobe Certified Expert (ACE) in FrameMaker 7. The ACTP program is for individual instructors. Adobe Authorized Channel Partners Adobe has given these channel partners official authorization to resell Adobe software. training businesses. Service Providers Adobe FrameMaker Service Providers are businesses that deliver complete output solutions to customers using Adobe software. visit http://partners.com/asn/training/aceprogram. and academic institutions that teach Adobe products. see: http://partners.0 Solutions Guide 10-2 . application engineers. They are eligible to promote themselves to prospective clients and students as highly skilled. Adobe Solutions Network Developer Program The ASN Developer Program focuses on providing developers with high-quality tools. Membership benefits include timely product information. learning resources.Section 10: FrameMaker User Resources Adobe Solutions Network The Adobe Solutions Network (ASN) provides a variety of resources for Adobe FrameMaker software integrators.adobe. Adobe Certified Training Providers The Adobe Certified Training Provider (ACTP) program is part of the Adobe Solutions Network. technical consultants.jhtml. and services.0.0 is an individual who has passed the end-user product proficiency exam for FrameMaker 7. visit the Adobe store: http://www.

User Guide The Adobe FrameMaker 7. working with project files.0 product box. Mac is a trademark of Apple Computer. All rights reserved.com/products/framemaker/main.0 area of the Adobe Web site: http://www. and shortcuts for using them. XML with CSS. events. and forums can be found on the Adobe FrameMaker 7. the User’s Guide explains how to perform common tasks. Adobe. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. It is designed to be used as a reference tool in your everyday work. and mini tutorials to help build FrameMaker 7. is a powerful tool for converting documents produced with Adobe FrameMaker into multiple online formats. and PageMaker are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. a variety of resources including tutorials. The User Guide is included in hard-copy format within the FrameMaker 7. such as setting preferences. The XML Cookbook is located in the FrameMaker 7.0 Solutions Guide 10-3 . Inc. and mapping styles..0 product box. The manual includes examples. the Adobe logo. seminars. Acrobat. Quick Reference Card The Quick Reference Card is included in hard-copy format within the FrameMaker 7.0 product box. included in the Adobe FrameMaker 7.Section 10: FrameMaker User Resources FrameMaker in-box resources In addition to the learning materials included with the product. WebWorks WebWorks Standard Edition—WebWorks Standard Edition.0 XML Cookbook The XML Cookbook provides a jump-start for implementing a structured authoring system for documentation. illustrations. registered in the United States and other countries. WebWorks Standard Edition Template Reference—The Template Reference explains the features available in the various templates included with WebWorks Standard Edition. WebWorks Standard Edition User’s Guide—Intended for beginning users.adobe. authoring.0 XML Cookbook folder.0 structured authoring skills. WebWorks Standard Edition style templates enable document conversions to basic HTML. dynamic HTML (which uses CSS). Shortcuts are also included in the online Help. UNIX is a registered trademark of The Open Group. All other trademarks are property of their respective owners. Frame. and publishing stages— from creating a structured authoring template to importing and exporting XML. The Adobe FrameMaker 7.0 User Guide contains detailed information about the FrameMaker tools and commands. books.html. These templates and accompanying samples are located in the FrameMaker 7. It provides guidance through the development. Templates FrameMaker includes simple templates that users can open and use to get started with FrameMaker. It contains basic information about the Adobe FrameMaker tools and palettes. and XML with Extensible Stylesheet Language (XSL).0 Templates and Samples folders. Adobe FrameMaker 7. © 2002 Adobe Systems Incorporated. FrameMaker.

server-based publishing. • “Company Descriptions” starting onpage 11-3 provides a closer look at each partner’s business. government. and online—Any Adobe Authorized Reseller or Authorized Adobe License Center (ALC). focusing on the FrameMaker and Adobe training. mail-order. and the geographical regions of the world that each partner covers. high technology.adobe. and customization services the partner provides.adobe.adobe. and also listing FrameMaker related products that the partner sells.com. Additional third-party solution providers are listed at the Adobe Partner Web site at http:// partners. In addition to the channel partners listed here. Adobe certifications. and enterprise content management.0 Solutions Guide 11-1 . and six vertical markets: aerospace. FrameMaker and FrameMaker Server can also be purchased through the following Adobe channels: • Retail. consulting. Section 7 of this Solutions Guide lists companies that focus on the four key usage areas: XML publishing.Section 11: Where to buy FrameMaker 7. automotive/transportation. Adobe FrameMaker 7. Section 11 is divided into two parts: • “Company Matrix” on page 11-2 lists each partner’s contact information. • Direct—The Adobe Store. technical documentation. These are listed on the Adobe Web site at www.0 The companies listed in Section 11 concentrate on selling Adobe® FrameMaker® 7.com. services focus. integration. In addition. manufacturing.and post-sales support to insure a successful FrameMaker deployment. at www. These companies have experience supporting workgroups and organizations in solving complex business problems with FrameMaker and related applications such as content management and database publishing systems.0 and FrameMaker Server software.com/store. They can provide the necessary pre. and financial.

southeast (SE). U.S.reinisch. Each company operates as a separate entity and is affiliated with Adobe only as a partner.S.de reinisch GmbH & Co. NW.telteksys. . SE. .: NE.com Authorized Licensing Center panta rhei systems gmbh +49 30 2601-1413 www.knowhowpro. .0 Company matrix The companies listed here have provided information about their services to Adobe for publication. SW Adobe Authorized Licensing Center Adobe Certified Expert Adobe Certified Training Provider Adobe FrameMaker 7. NW. SW Adobe Certified Expert . . Inc. . U.: NW. Note: Throughout this section.de Teltek Systems. . regions served are indicated as follows: northeast (NE).docucentric.S. 888-2-TELTEK (888-283-5835) www.mekon. . Germany Adobe Certified Expert Adobe Certified Training Provider .) 650-691-0701 www. . U.com Mekon Ltd. France Germany Sweden U. SW Adobe Certified Expert .com KnowHow Pro Services (a division of HighSoft.Section 11: Where to buy FrameMaker 7. . . . SE.S.K. . and southwest (SW). . U. . . Germany .: NE. . . Inc.panta-rhei. +44 (0) 20 8722 8400 www. KG +49 721 66377-0 www. .0 Solutions Guide 11-2 . northwest (NW). Product and service focus Customization Partner Integration Consulting Training Regions served Adobe certifications DocuCentric Corporation 918-592-1919 www.com .

and customization services. focusing on each partner’s FrameMaker training. Product and service focus Training FrameMaker. and software development solutions for major corporations and universities across the nation. including on-site visits. and custom integration programming. custom Structured FrameMaker template creation. trains end users. DocuCentric Header PDF Stamper. DocuCentric Print Monitor (UNIX®).com 427 South Boston. Database Publishing. Photoshop. The company also provides continuing support and immediate problem resolution. partners with other vendors for full solutions. provides on-site support. installation and integration with existing software and hardware. DocuCentric PieceMaker. The company’s expertise includes SGML/XML conversions from legacy format. Consulting Evaluates client’s needs. online and paper information systems. Conducts on-site training for end-users on their customized template/applications. NW.Section 11: Where to buy FrameMaker 7. Tulsa. Publishing specialists and software engineers develop multipurpose. integration. technical information. customer-focused product demonstrations. Creates customized training manuals based on developed template and applications. consulting.docucentric. Customization Extensive experience with application and plug-in programming for FrameMaker allows customization of the authoring environment to meet each client’s specific needs.0 Solutions Guide 11-3 . The company provides FrameMaker pre-sales support. DocuCentric Corporation 918-592-1919 www. Frame Developer’s Kit (FDK). such as databases and content managers. SE. Regions served US: NE. for a complete integrated solution. Acrobat. Illustrator. Structured FrameMaker.0 Company descriptions This section introduces each solution reseller in detail. OK 74103 USA Fax: 918-592-1918 Contact: Kim McLeod Adobe Certified Expert (ACE) DocuCentric provides sales. SW Adobe FrameMaker 7. integrated publishing. supports end-user workload through transition. The company specializes in the enterprise-publishing family of Adobe products. Integration In-depth knowledge of FrameMaker and Structured FrameMaker allows for the use of third party programs. Suite 604. application creation. FrameMaker related products DocuCentric DocuFilter. consulting.

support. financial. customer-focused product seminars. certified Adobe training. USA Fax: 650-691-0995 Contact: Jannot Ross Adobe Certified Expert (ACE) KnowHow Pro provides software sales. Acrobat. KnowHow Pro Services provides pre-sales. software. and syllabi before all on-site classes.S.: NW. publishing solutions. Hands-on classroom and on-site customized training incorporates manuals. KnowHow is committed to helping customers leverage their technical publishing assets and to improving their business processes. Illustrator. Acrobat. Product and service focus Training Adobe products: FrameMaker. XML development. 650-691-0701 www. CA 94040. on-site visits to assess customer needs. aerospace. Structured FrameMaker. IT. and technical seminars. SW Adobe FrameMaker 7. Regions served U. Inc. exercises. Integration Extensive FrameMaker.0 KnowHow Pro Services.knowhowpro.com 1965 Latham Street. and consulting to major corporations and educational facilities across the United States. Mountain View. and WebWorks knowledge assists customers with seamless integration between products and their existing databases and content management systems. Photoshop. and discussion. customized checklists.Section 11: Where to buy FrameMaker 7. and government segments with technical communications projects. coaching.0 Solutions Guide 11-4 . The company helps FrameMaker users leverage their software purchases with training. and mentoring services. Consulting KnowHow Pro evaluates the customers needs to find a total solution and provides project analysis. Structured FrameMaker. InDesign. The classroom training emulates a real world environment. Class attendees receive 30 days of free technical support. KnowHow has supported institutions in the telecommunications. Classes are tailored to all of the student’s needs. a division of HighSoft.

com 1-35 St. corporate licensing. The company covers a broad range of markets including aerospace. FDK development. document analysis for SGML and XML DTD development. customized training for client-based workflows using custom templates and applications.The company’s publishing specialists and software engineers develop single-source publishing systems. XML. system integration. Sweden. Mekon works with today’s publishing technologies that drive print. to fully integrated. Consulting Evaluates client’s needs. and technology companies. XML. Nicholas Way. on-demand printing technology.0 Solutions Guide 11-5 . The company’s expertise includes SGML. Adobe Photoshop® Mekon provides regularly scheduled training courses using a dedicated training suite. Portable Document Format (PDF). template design. finance. United Kingdom Fax: +44 (0) 20 8722 8500 Contact: Julian Murfitt Adobe Authorized Licensing Center Adobe Certified Training Provider Adobe Certified Expert (ACE) From off-the-shelf software. custom developed systems. SM1 1LN. training.Section 11: Where to buy FrameMaker 7. Structured FrameMaker. Integration System integration with existing or new database applications. Germany. Surrey. license management/supply. and consultation to evaluate client workflow and production needs. and custom application development in Acrobat and FrameMaker. custom Structured FrameMaker development.mekon. Product and service focus Training Adobe products: FrameMaker. Adobe Illustrator®. The company provides a full range of services to FrameMaker users. and high-quality support.0 Mekon Ltd. Adobe Acrobat®. and SGML solutions. and on-site training throughout Europe. unstructured data conversion from legacy formats. United Kingdom Adobe FrameMaker 7. +44 (0) 20 8722 8400 3www. government. Regions served France. Customization Extensive experience with application and plug-in development using the Adobe Acrobat SDK and the FDK. Frame® Developer’s Kit (FDK). professional publishing. or content management. partners with other vendors for full solutions. including technical support. Sutton. training.

and development of customer-focused PDFmark-statements to provide high-quality and highly interactive PDF-documents. technical information. The company has locations in Berlin and Karlsruhe and specializes in these areas: • Complex data models and large databases • High-performance search systems • Migration of database applications into modern architecture • Database publishing of extensive and high-standard documents • Cross-media design and publishing of CDs. and paper documents The company provides FrameMaker pre-sales services.0 panta rhei systems gmbh +49 30 2601-1413 www.de Budapester Strasse 31. Training on FrameMaker MIF and PDFmarkstatements. On. The company also provides continuing support. database solutions. project management.and off-site end-user training on customized templates and applications. plug-in development. FDK. 10787 Berlin.Section 11: Where to buy FrameMaker 7. publishing and related training courses. Germany Fax: +49 30 26014-1413 Contact: Ute Mitschke Adobe Authorized Licensing Center panta rhei systems provides IT consulting. and consulting. Acrobat Customized training manuals based on developed templates and applications. document management. partners with other publishing providers for full solutions.0 Solutions Guide 11-6 . customer-focused product demonstrations. Develops solutions with PDFmark. trains and supports end users through transition. databased publishing of extensive and high-quality documents with Maker Interchange Format (MIF). Consulting Evaluates client’s needs. Integration Development of professional publishing processes for publishing on-demand solutions. Customization Extensive experience with FrameMaker application and plug-in programming allows customization of the authoring environment to meet each client’s specific needs. Internet.panta-rhei. Structured FrameMaker. Regions served Germany Adobe FrameMaker 7. including on-site visits. Product and service focus Training Adobe products: FrameMaker.

integrated solution. service provider. the company helps to make the documentation and information processes work together. and implements new system solutions covering all areas of an up-to-date information management system. takes on entire operations.reinisch.0 reinisch GmbH & Co. 76131 Karlsruhe. Customization Extensive experience with FrameMaker application and plug-in programming allows customization of the authoring environment to meet each client’s specific needs. trains end-users. Through its core competence in technical documentation services and comprehensive know-how of tools and solutions systems for document and content management. such as databases and content managers. Regions served Germany Adobe FrameMaker 7. This includes comprehensive technical documentation and translation services and creation and implementation of company-wide documentation systems.Section 11: Where to buy FrameMaker 7. and outsourcing partner for a wide range of companies. Consulting Evaluates client’s needs. for a complete. translation memory. provides on-site support. Product and service focus Training Adobe products: FrameMaker. Integration In-depth FrameMaker and Structured FrameMaker knowledge allows use of third-party programs. and service information. Structured FrameMaker Customized training manuals based on developed template and applications. supports end users through transition. KG +49 721 66377-0 www. reinisch is an information logistics market leader in Germany. Germany Fax: +49 721 66377-119 Contact: Schei Dattner Adobe Authorized Licensing Center reinisch is a consultant. partners with other vendors for full solutions. With more than 300 employees.de Emmy Noether Strasse 9. The company executes projects.0 Solutions Guide 11-7 .

All other trademarks are property of their respective owners.S. FrameMaker. NW. in-depth product knowledge. Adobe FrameMaker 7. Consulting FrameMaker consulting. Frame. and technical document publishing. database publishing. Partnering with third-party providers to provide total solutions. Photoshop Customized on-site training courses based on the customer’s templates and requirements. 888-2-TELTEK (888-283-5835 www. and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. and XML. SW Adobe.com Fax: 650-261-9357 Contact: Colleen Lee Adobe Authorized Licensing Center Adobe Certified Training Provider Adobe Certified Expert (ACE) Teltek Systems is certified by the U. Acrobat. Teltek specializes in providing services and license sales for Adobe. UNIX is a registered trademark of The Open Group. HTML. such as FrameMaker and Acrobat. pre. SE.0 Solutions Guide 11-8 . Inc. XML authoring and publishing. All rights reserved.telteksys. template design. Small Business Administration as a small disadvantaged womanowned business. Additional resources for time-critical projects. WebWorks Publisher. and consulting support to assist companies in taking their FrameMaker documents to print. consulting services (SGML/XML document conversion. application creation). product training on FrameMaker and Acrobat. FrameMaker related products PatternStream Regions served US: NE. © 2002 Adobe Systems Incorporated. the Adobe logo. PDF. and professional training and consulting services to provide the total solution for a company’s software licensing and training/consulting requirements. a commitment to true customer-driven service. and others. The company combines real-world experience.0 Teltek Systems. Acrobat. Product and service focus Training Adobe products: FrameMaker. The company specializes in Adobe enterprise publishing products. Integration FrameMaker integration solutions with such third-party programs as PatternStream.and post-sales support. Services include product demos and corporate briefings/seminars.Section 11: Where to buy FrameMaker 7. Customization Customized FrameMaker solution offerings for plug-ins. Illustrator.

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