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Classification of Hotels PTU BHM1 gurminder preet singh

Classification of Hotels PTU BHM1 gurminder preet singh

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Published by vickie_sunnie
Classification of Hotels PTU BHM1 gurminder preet singh
Classification of Hotels PTU BHM1 gurminder preet singh

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Published by: vickie_sunnie on Sep 28, 2010
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The main criteria for the categorization of hotel is by size the number of rooms available in the hotel. SIZE OF THE HOTEL Small Medium Large Extra Large ROOMS (INDIA) Up to 25 25 to 100 101 to 300 Above 300 ROOMS (ABROAD) Up to 100 100 to 300 400 to 600 600 to 1,000

The Indian hotel industry follows the star rating system, which indicates the number of standard of facilities offered by the hotel. Ministry of Tourism has formulated a voluntary scheme for classification of operational hotels which will be applicable to the following categories: Star Category Hotels: 5 Star Deluxe, 5 Star, 4 Star, 3 Star, 2 Star & 1 Star The Hotel & Restaurant Approval & Classification Committee (HRACC) inspects and assesses the hotels based on the facilities and services offered. (Member Secretary (HRACC)/ Hotel and Restaurants Division, Ministry of Tourism, C-1 Hutments, Dalhousie Road, New Delhi 110011). Qualifying Score 5* D 5* 4* 3* 2* 1* 90% 80% 75% 65% 55% 50%


ONE STAR HOTELS: these hotels may be small and independently owned with a family atmosphere. Services provided by the owner on informal basis. There may be limited range of facilities & simple meals. Guest rooms may or may not have attached bath. Maintenance, cleanliness should always be of acceptable standards. TWO STAR HOTELS: in this class hotels should be typically small to medium sized, services & facilities should be more extensive than one star. Some business hotels come into 2 star classifications. Usually accommodation levels are comfortable, rooms should be attached with bath. Reception & other staff should be more professional. Hotel should offer wider range of foods & drinks. Need to have 25 % rooms with AC. Minimum size of bedroom excluding bathroom in sq. ft is 120. THREE STAR HOTELS: includes higher staffing levels with higher quality & range of facilities than two star hotels. Reception & other public areas need to be more spacious & restaurant will cater to non residential guests as well. All bedrooms will have attached bath & will offer a good standards of comfort & equipment, such as direct dial telephone, hair dryer, laundry, iron board, bath with toiletries, room service & some provisions for business travelers can be expected. Need to have 50 % of rooms’ air conditioned. Minimum size of bedroom excluding bathroom in sq. ft 140. FOUR STAR HOTELS: expectations at this level are higher than three star rated in terms of luxury, quality, furnishings, services, décor & equipments in every area of the hotel. Should accept credit cards & foreign currency. Hotel should have formally qualified Heads of Departments & staff. Should have recreational facilities like swimming pool, Gym etc. all rooms should be air conditioned. Personalized services of laundry, & porter is essential, 24 hours room service. Restaurant will demonstrate wide range of cuisines. Minimum size of bedroom excluding bathroom in sq. ft 140. FIVE STAR HOTELS: these offers spacious rooms, minimum 200 sq. ft of bedroom excluding bathroom. Accommodation is more luxurious, matching the best international standards. The interior design should be of impressive quality, detail & comfort. The service should be formal, well supervised. The restaurant preferred to have multi cuisine to serve the wide range of guest’s needs. Staff should demonstrate high level of technical skill, matching the highest international standards. Staff needs to be fluent in English. Staff will be knowledgeable, helpful & well versed in all aspects of customer care, combining efficiency with courtesy.


Five star hotels must have minimum of 25 rooms. Facilities are divided into 3 categories: essential, necessary & desirable. Essential facilities to be offered include:  A bath/ shower, sockets for electric shavers, 24 hrs hot & cold water supply in bath.  A 24 hrs coffee shop.  24 hrs room service.  A bar  2 or more specialty restaurants.  Centrally air conditioned  A swimming pool  Color TV with remote & channel music  A health club  Laundry 7 dry cleaning  Conference & banquet halls  Guestroom telephones with ISD dialing facilities  Carpeted floors ( not necessary in beach resorts)  Fire fighting arrangements FIVE STAR DELUXE: 5 star deluxe categories has basically the same number of features as of a five star but is superior in quality of services, amenities & facilities etc.



CITY HOTELS: Generally located in the heart of city within a short distance from business center, shopping arcade. Rates are normally high due to their location advantages. They have high traffic on weekdays and the occupancy is generally high. Example: Taj Mahal, Mumbai MOTELS: They are located primarily on highways, they provide lodging to highway travelers and also provide ample parking space. The length of stay is usually overnight. SUBURBAN HOTELS: They are located in suburban areas, it generally have high traffic on weekend. It is ideal for budget travelers. In this type of hotel rates are moderately low. AIRPORT HOTELS/ AIRTEL/ TRANSIT HOTELS: These hotels are set up near by the airport. They have transit guest who stay over between flights. Example: Hotel Centaur, New Delhi. RESORT HOTELS: They are also termed as health resort or beach hill resort and so depending on their position and location. They cater a person who wants to relax, enjoy themselves at hill station. Most resort work to full capacity during peak season. Sales and revenue fluctuate from season to season.

FLOATING HOTELS: Hotels that floats on the water surface. As name implies these hotels are established on luxury liners or ship. It is located on river, sea or big lakes. In cruise ships, rooms are generally small and all furniture is fixed down. It has long stay guest.


BOATELS: A house boat hotels is referred as boatels. The shikaras of Kashmir and kettuvallam of kerala are houseboats in India which offers luxurious accommodation to travelers.

ROTELS: These novel variants are hotel on wheel. Our very own "palace on wheels" and "Deccan Odessey" are trains providing a luxurious hotel atmosphere. Their interior is done like hotel room. They are normally used by small group of travelers.


Depending on theme hotel may be classified into Heritage hotels, Ecotels, Boutique hotels and Spas.

HERITAGE HOTEL: Those historical buildings, castles, forts or palaces which were constructed before 1950 are recently converted into heritage hotels. In this hotel a guest is graciously welcomed, offered room that have their own history, serve traditional cuisine and are entertained by folk artist. These hotels put their best efforts to give the glimpse of their region. Example: Jai Mahal palace in Jaipur. ECOTELS / GREEN HOTELS : these are environment friendly hotels these hotel use eco friendly items in the room. Example: Orchid Mumbai is Asia first and most popular five star ecotel. BOUTIQUE HOTELS: This hotel provides exceptional accommodation, furniture in a themed and stylish manner and caters to corporate travelers. Example: In India the park Bangalore is a boutique hotel. SPAS: is a resort which provide therapeutic bath and massage along with other features of luxury hotels in India Ananda spa in Himalaya are the most popular Spa.


INDEPENDENT HOTEL: these hotels running as independent property they don’t have any tie up with any other hotels. CHAINS: these are many single owned hotels. This gives them the advantage of a large central organization providing reservation system, management aids, financial support, manpower specialties & promotional help. These days more and more hotels getting affiliated to each other. EXAMPLE: affiliated or franchise hotels. MANAGEMENT CONTRACTED HOTEL: another type of chain organization which operate properties owned by individuals or patterns are management contract hotels. The contract if of long term basis between the owner & operator. Where owner is responsible for paying taxes and other debts. But operator pays for operating expenses.

SUPPLEMENTARY ACCOMMODATION: These includes all form of rented accommodations such as: dak bunglows, youth hostels, forest lodges, children recreation centers, dharamshalas, sarais, camping grounds, etc TIME SHARES: a new concept where an investor buys a unit which is shared by other users to whom it may be rented out when not in use by the investor. This concept was started in 1960. CONDOMINIUM: are similar to the time share hotels, except that condominium hotels have a single owner instead of multiple owners sharing the hotel. Owners generally pays a monthly or annual maintenance fee to the management company that takes care of the premises, including landscaping, cleaning of common areas, water & power supply etc. eg: RCI (Resorts & Condominium & Inns) Group of Singapore.


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