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Dissertation Thesis

Dissertation Thesis

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Published by Anand Lilani
Dissertation related to the hospitality industry towards servicescape (physical atmosphere) of restaurants in Mumbai, India. Please contact 9545453010 incase of further assistance.
Dissertation related to the hospitality industry towards servicescape (physical atmosphere) of restaurants in Mumbai, India. Please contact 9545453010 incase of further assistance.

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Categories:Types, School Work
Published by: Anand Lilani on Jul 06, 2008
Copyright:Traditional Copyright: All rights reserved

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01/02/2014

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This research is an attempt to study the impact of servicescape of

quality perception customers. The research will study and re-examine

the various dimensions of servicescape and the impact that it portrays

on customers perceiving quality. The researcher would also like to

re-evaluate the importance each of the servicescape dimensions. This

study can be further used as a resource for analysing service gaps and

service recovery and to analyse managers‟ perceptions on customer

expectations.

“SERVICESCAPE” Emotions, Behavioural Intentions & Repatronage Intentions

LILANI A. (H-1240)

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