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ITIL V3 Planning, Protection and Optimization

ITIL V3 Planning, Protection and Optimization

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Published by Carol Nzui

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Published by: Carol Nzui on Sep 29, 2010
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08/13/2015

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• We have clearly defined where centralized and decentralized management takes
place of our services.
• We know if our strategy is based on reducing costs or improving quality.
• We know if our organization has adopted a product or geographic structure.
• We know what obstacles are anticipated for organizational change.
• We have identified the Terminal and instrumental values of the organization.
• We have determined whether the goals and rules of our organization are properly
transmitting the value of the organizational culture to staff members and if there are
areas for improvement.
• We have assessed the methods we use to introduce new staff and know if these
practices help newcomers learn the organization’s culture.
• We know if extra value generated from performing an activity inside the
organization outweighs the cost of managing it.
• When deciding to outsource we know if the candidate services improve the
business’s resources and capabilities.
• When deciding to outsource we know how closely the candidate services are
connected to the business's competitive and strategic resources and capabilities.

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ITIL® V3 : Planning, Protection & Optimization Best Practices

• When deciding to outsource we know if the candidate services require extensive
interactions between the service providers and the business's competitive and
strategic resources and capabilities.
• When deciding to outsource we know if the customer or market space expect us to
do this activity.
• The customer or market space will give us credit for performing an outsourcing
activity exceptionally well.

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