Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

OPERATIONS MANUAL FOR INDOCHINA RIVERSIDE TOWERS

Compiled by CB Richard Ellis (Vietnam) Co., Ltd., December 2007

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Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

INTRODUCTION

This Manual has been compiled by CB Richard Ellis (Vietnam) Co., Ltd. for the sole and exclusive use of onsite staff of the Asset Services Department, Vietnam, and particularly for the guidance of the onsite Property Managers in the carrying out of their everyday duties. Although this Manual has been made as comprehensive as possible, the contents are not intended to be completely exhaustive on any subject, and may from time to time be amended or up-dated, in line with changing management practices or policies for Property Management. The contents fall into six main categories: I. II.. III. IV. V. VI. Standard Job Descriptions General Discipline and Duties Standing Instructions IRT Operational Procedures Standard Emergency Procedures Standard Documentation Procedures

Any difficulties in interpretation of the instructions contained in this Manual should be brought to immediate attention of the Property Manager or Operations Manager for clarification.

This Manual is designed for internal use of Property Management only and no part of this manual may be reproduced or copied to any by any third party.

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Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

MISSION STATEMENT

“The Tenant is the CUSTOMER”

At all times Property Management staff will be aware that the Tenants within Indochina Riverside Towers are our customers or future customers. Their needs, irrespective of the significance in our view, will be addressed as quickly and as efficiently as possible. We must remember the Landlord pays our wages. A satisfied Landlord will greatly appreciate your efforts. That the average lease term of tenancies within the complex is a mere 1- 3 years. A satisfied customer will invariably return to renew their lease - an unsatisfied customer will vacate. Our ultimate goal, as we all work towards it, is for Indochina Riverside Towers to be a highly efficient operational building providing and maintaining a premium standard of property management service to all its tenants unsurpassed by any other building of its type in Vietnam.

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Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

PROPERTY MANAGEMENT MODEL
EXTERNAL (MACRO) INFLUENCES Future Market Trends Labour Market Political
Maturity

Financial/Capital Markets

Growth

PROPERTY CYCLE
Reversion

Economic Growth
Decline

Obsolescence

Supply/Demand

INTERNAL (MICRO) INFLUENCES
Ingredients of Property Structural Mechanical Services Tenants Geographical MANAGEMENT Requiring O & M Management Financial Management Tenancy Management Risk Management

Must include Day to Day Management (MGT) Efficient Operational Structure Mgt Procedures and Systems Medium/Long Term Planning Strategic Market Planning Financial Control Cost Control and Performance Monitoring RESULTING IN

ACHIEVEMENT OF OBJECTIVES

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All senior management staff must have a sound knowledge not only in respect of estate management but also in dealing with Security. pest control. plumbing and water reticulation. cleaning and security. In addition this also includes the setting and establishing of annual financial forecasts and ensuring that expenditure levels remain within these budget parameters. security and insurance and the implementing of fire prevention advice guidelines. Emergency and unexpected incidents. This is a crucial factor of the overall management service which must not be overlooked nor under-estimated. Financial Management: Relates to the financial aspects of the investment. alarm testing. in response to their respective requirements of management services or in answer to their requests. landscaping. environmental. ensuring that receipt of all rental and other sums are received from tenants and to ensure the regular payment of all expenditure items incurred by the property are made. structural. 5 . Tenancy Management: Relates to the communication with all tenants within the investment as well as the understanding of their particular needs. Risk Management: Relates to the health and safety of all persons (tenants and public) and property within the investment and includes but is not limited to fire evacuation procedures. Ltd. data. Property Management covers the following four main areas: 1) 2) 3) 4) Physical Management (Operation & Maintenance) Financial Management Tenancy Management Risk Management Physical Management (Operation & Maintenance): relates to the physical properties of the investment. more particular the management and maintenance of all services including but not limited to: mechanical.. electrical. Generally. PROPERTY MANAGEMENT Property Management is a skilled science which demands very high interpersonal skills in dealing with your tenants.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

TABLE OF CONTENTS I. STANDARD JOB DESCRIPTIONS 1) POSITION: PROPERTY MANAGER 2) POSITION: BUILDING ATTENDANT II. INDOCHINA RIVERSIDE TOWERS OPERATIONAL PROCEDURES 1) GENERAL BUILDING SIGNAGE 2) MAIN AND SUB DIRECTORY BOARDS 3) BUILDING ATTENDANT WEEKLY REPORT 4) VISITOR MOTOR CYCLE/CAR PARKING 5) STAFF ORGANISATION CHART 6) OUTSTANDING INVOICES 7) MONTHLY INVOICES 8) TENANT INVOICE PAYMENT 9) AIR CONDITIONING HOURS 10) ELECTRICITY INVOICING 11) DAILY LOG BOOK 12) INVENTORY LIST 13) MAIL BOX 6 . STANDING INSTRUCTIONS 1) GENERAL SECURITY FOR BUILDING 2) BUILDING INSPECTION REPORTS 3) EMERGENCY DUTIES 4) MANAGEMENT OFFICE 5) INCIDENT REPORTS 6) GENERAL BUILDING RECORDS 7) REPAIRS AND MAINTENANCE 8) TENANTS COMPLAINTS 9) BUILDING MAINTENANCE 10) AIR-CONDITIONING 11) CLEANING 12) REFUSE DISPOSAL 13) PEST CONTROL 14) FIRE FIGHTING EQUIPMENT 15) LIFT SERVICES 16) GAS & WATER 17) COMMUNICATION DEVICES-ROOF 18) WATER SUPPLIES 19) GENERAL DUTIES OF CAR PARK STAFF 20) SECURITY OF CAR PARKS 21) SUSPICIOUS CHARACTERS 22) FOUND PROPERTY 23) VISITOR LOGBOOK IV. Ltd. GENERAL DUTIES AND DISCIPLINE 1) GENERAL CONDUCT AND DISCIPLINE FOR BUILDING STAFF 2) GENERAL DUTIES III..Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

5. 8.CAPITAL ITEMS 15) STOCK CONTROL .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. STANDARD EMERGENCY PROCEDURES 1) REPORT WRITING 2) HEAVY RAINSTORM 3) FIRE 4) GAS LEAKAGE 5) LIFT BREAKDOWN 6) EXCESSIVE NOISE 7) TRAFFIC ACCIDENTS 8) BOMB THREAT 9) HANDLING OF A CRIME SCENE 10) ELECTRICAL FAILURE 11) FLOODING 12) FALLING OBJECTS 13) PLUMBING VI.. 2. STANDARD DOCUMENTATION PROCEDURES 1. 4.M&E/SPARE PARTS 16) M&E PERFORMANCE AND REPORTING 17) SECURITY PERFORMANCE 18) CLEANING PERFORMANCE 19) PETTY CASH PROCEDURES 20) INVOICE APPROVAL FROM SUB CONTRACTORS 21) LIFT REQUEST FORM 22) INCIDENT REPORTING / RESOLVE 23) MANAGEMENT / LANDLORD STAFF MEETINGS 24) KEY CONTROL / REGISTER 25) NEW LEASES / LEASE RENEWALS 26) INSURANCE AND CLAIMS 27) FIRE SAFETY OPERATION 28) TENANT REINSTATEMENT 29) TENANT FITTING OUT 30) YEARLY BUDGET V. 3. 7. PROPERTY MANAGEMENT CHECKLIST PURCHASE ORDER PROCEDURES WORKS ORDER PROCEDURES REQUISITION FORM PROCEDURES AUTHORIZING CREDITOR INVOICES KEY REGISTER PROCEDURES MOVING-IN AND MOVING OUT AFTER HOURS AIR-CONDITIONING I. JOB DESCRIPTIONS These are the standard job descriptions for onsite property management personnel. They are not specific and may change from time to time. 6. 7 . Ltd. 14) STOCK CONTROL .

. Ltd. 8 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

• To be responsible for authorizing all invoices relating to the property and to clearly • To ensure the management team has attended to all tenant complaints and requirements • To develop and maintain an operative tenants and Landlord communication programme and to liaise regularly with the tenants to ensure continued satisfaction. maintained at all times with respect to the property. security. format to be advised. covering the four main areas of Physical Financial. In particular.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. • To monitor and review the operation of all on service subcontractors. • To monitor and control all Purchase Order (PO). Job Tasks and Responsibilities: • To monitor. Ltd. Work Orders (WO) and Requisition Forms • To administer all leases to ensure the ongoing compliance by the tenants. 1) POSITION: PROPERTY MANAGER Duties: To be on site at Indochina Riverside Towers specified (hereafter referred to as the property) location and to organize the day to day operation of that property. control and organize all on site staff assigned to the property and to be responsible for the actions of such staff in addition to ensuring that staff rosters and all holidays are adequately covered. Tenancy and Risk Management.Property Management will be undertaken from time to time to ensure up-to-date information is contained. which are to be noted in the Tenants Complaint Register. • To liaise with the Chief Building Engineer regularly to ensure sufficient service staff are • To regularly inspect the property on a daily basis. The Property Manager will provide the site with a professional property management service at all times. pest control and lift contractors and to ensure that any work contracted is completed as agreed and at the cost quoted. cleaning.. Regular inspections of this document by the Operation Manager and Director . understand the difference between those areas designated as “common areas” and those designated as “tenancy areas”. and will report directly to the Landlord or his/her authorized person. • To maintain an accurate up-to-date flow of information to the Accounting Department in order to maintain an accurate and current Tenancy Schedule including a Diary of all pertinent action dates for each tenancy. • To provide the Landlord or his/her authorized person with a monthly written report in a 9 . (RF) generated in respect of the property. • To follow procedures contained in this Operations Manual and in particular maintain the Property Management Checklist.

10 . Responsibility will also extend to include the Service Department Division assigned to the property. deliveries and project consultancy • To monitor the performance of contractors providing operational services such as. but not limited to. may be required. • Regularly inspect the property to ensure that required standards of presentation. Job Tasks and Responsibilities: The Chief of Engineering will be required to: • Provide day by day management to the technical team including but not limit to training. cleaning. lifts and pest control. security.. access control. lift usage. • Arrange repairs and maintenance as instructed by the Property Manager or Assistant Property Manager relating to building finishes and operational services and to convey the same to the services department. security procedures. 2) POSITION: CHIEF OF ENGINEERING Duties: The Chief of Engineering will report directly to the Property Manager. • To act as Chief Fire Marshall in the event of an evacuation of the property for fire or bomb threats The Property Manager will effectively be responsible for all staff under his or her control and they will ensure the overall management service provided to the tenants is comprehensive. repairs and • Attend and supervise all building operations. staff performance supervising and evaluating. Ltd. • To monitor access into the building of all tradespersons. • Assist with the production and implementation of all emergency procedures at the property • Work in close liaison with the Property Manager and provide any support on any duties that • Arrange repairs and maintenance as instructed by the Property Manager or Assistant Property Manager relating to building finishes and operational services and to convey the same to the services department. including over viewing evacuation and fire drills. including the use of public thoroughfares. consistent and at all times professional. personnel.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. operations are being maintained and will ensure all sections of the overall property are visited on a daily basis. common areas. building maintenance. tenant conditions and parking arrangements. cleaning.

Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

• Ensure that correct and safe work practices are carried out at all times on or in the property. • Ensure tenancy fit-out plans and specifications are submitted to the appropriate consultancy
team for vetting and follow through to approval.

• To monitor tenancy fit-out works and to supervise physical occupation by the tenants
including the administering of building works conditions which are to be agreed prior to commencement date. Department on the 20th of each calendar month. Manager. (or as advised).

• To ensure the regularly monthly reading of all meters and submit the same to the Accounts • Any other duties and tasks as directed by the Property Manager and/or Assistant Property

3)

POSITION:

ASSISTANT PROPERTY MANAGER

Duties: The Assistant Property Manager will report directly to the Property Manager. Job Tasks and Responsibilities: The Assistant Property Manager will be required to:

• To monitor access into the building of all tradespersons, deliveries and project consultancy
personnel

• To receive complaint/request from tenants • To monitor the performance of contractors providing operational services such as, but not
limited to, security, cleaning, lifts and pest control. team for vetting and follow through to approval.

• Ensure tenancy fit-out plans and specifications are submitted to the appropriate consultancy • Assist with the production and implementation of all emergency procedures at the property
including over viewing evacuation and fire drills.

• Attend and supervise all building operations, including the use of public thoroughfares,

common areas, access control, security procedures, cleaning, building maintenance, lift usage, tenant conditions and parking arrangements.

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Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

4)

POSITION: POSITION: POSITION : POSITION :

SECRECTARY CUM INTERPRETOR ADMINISTRATOR RECEPTIONIST TECHNICIAN

5) 6) 7)

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Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

II. GENERAL DUTIES AND DISCIPLINE
The following are the general duties and disciplines expected from all onsite CB Richard Ellis staff. Also included in this section are the specific job descriptions for staff based at Indochina Riverside Towers. These job descriptions may change from time to time.

1) GENERAL CONDUCT AND DISCIPLINE FOR BUILDING STAFF

The success of property management depends to a very great extent upon the perception of the management services by the occupants/tenants. A satisfactory service in turn depends upon the competence, conduct and co-operation of all management staff. For this reason, a high standard of Conduct, Courtesy and Discipline is required from all management staff members and it will be the responsibility of the Property Manager to enforce such disciplines. All Property Management Staff are advised to observe and comply with the following: 1. 2. All management staff are expected to adhere to the minimum of eight (8) working hours, which may vary from time to time. No management Office will be left unattended at any time during normal duty hours. In the event of any staff not being relieved from duty at the appropriate time or within a reasonable period thereafter they should: a) b) 3. 4. 5. 6. 7. During Office Hours - advise the Operation Manager and Director - Property Management. After Office Hours - advise the Property Manager/Assistant Property Manager to seek instructions.

All staff are required to carry and display CB Richard Ellis (Vietnam) Co., Ltd. security identification card while on duty. All staff shall obey the verbal or written instructions given by the Property Manager incharge and Operation Manager. Drinking alcohol, taking of dangerous drugs while on duty is strictly prohibited. No gambling or any game of chance involving stakes or bets of money is allowed. Sleeping on duty is not permitted, which may also contravene the regulation in law.

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Indochina Riverside Towers 8. 9. 10.

CB Richard Ellis (Vietnam) Co., Ltd.

All staff are not permitted to smoke while performing any duty within the property. No chatting, reading newspaper/books, listening to radios or watching TV is allowed while on duty. No staff are allowed to Solicit or Ask for any money/advantages from occupants, tenants or other persons. Acceptance of any gratuity or gifts without consent of any Board of Directors of CB Richard Ellis (Vietnam) Co., Ltd. is strictly prohibited. No staff are allowed to undertake any second job unless approval has been granted. Negligence in damage of any of Indochina Riverside Towers property will result in liability for compensation. No staff are permitted to disclose any information relating to Indochina Riverside Towers policy without prior consent from the Director - Property Management . No staff are permitted to use public property for their personal use. All building staff shall present themselves at all times in a manner likely to reflect the good and reputable image of Indochina Riverside Towers.

11. 12. 13. 14. 15.

2) GENERAL DUTIES Property Manager A Property Manager (PM) is the senior officer of the property. He or she is responsible for the Discipline, Training, Welfare, Efficiency and the effective performance of Duties of all personnel under their command in accordance with the contents of this manual, relevant Standing Orders and the day to day instructions issued by the Operation Manager Director Property Management. The scope of duties are as follows: 1. 2. 3. 4. The PM is responsible for the good maintenance of the property under his or her charge and for the security and proper operation of the property under his or her control. The PM is responsible for the strict implementation of Building Rules and Regulations including fitting-out guidelines and related policies. The PM shall develop a medium-term plan for operation and management, capital asset preservation, as well as the general enhancement of property value. Being directly in daily contact with tenants of the property, the PM is expected to ensure that prompt and efficient service is rendered to tenants at all times. A good relationship with the building tenants is to be maintained at all times.

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Property Management at the earliest opportunity. The Accountant shall carry out the preparation of invoices and billings of Indochina Riverside Towers. ACCOUNTANT Generally. The accountant shall handle liaison work with government agencies on matters relating to registration of books . If the problem can not be solved. 15 . 6. 5.Indochina Riverside Towers 5. The PM is also expected to anticipate daily management problems. 7. 8. The Accountant shall responsible for the preparation of the Annual budgets with consultation to the Property Manager. 4. the duties of the Accountant can be summarized as follows: 1. 2. 8.. A detailed written report is to be suPMitted if necessary. 6. he or she will advise the Operation Manager and Director . CB Richard Ellis (Vietnam) Co. The Accountant shall ensure that all Books of Accounts of Indochina Riverside Towers are all updated and properly recorded. 9. The Accountant shall be responsible for the collection of accounts receivable and accounts payable. Ltd. All allegations of breaches of discipline shall be thoroughly and promptly investigated and if there is any prima facie case of a disciplinary offense on the part of his/her subordinate. payment taxes and licenses.Property Management to take disciplinary action against the defaulting party. The PM shall supervise the daily duties and shall provide training of Junior staff or new comers ensuring that their performance meets with the standard requirements. The Accountant shall maintain proper records of all financial transactions of Indochina Riverside Towers. 7. The PM shall maintain the overall discipline. 3. The PM shall allocate work to his or her subordinates on a fair basis and will ensure that all such work is carried out in accordance with the Operation Manager and Director Property Management instructions. he or she shall refer the matter to the Operation Manager and Director. The Accountant shall carry out the preparation of the financial statements as required. The Accountant shall carry-out any duties as directed by the Property Manager. The Accountant shall ensure the daily deposits of all collections.

. 16 . Fire Fighting Equipment and other building facilities. car parks. In general. Lift Breakdown etc. 3. meter rooms etc. All BA shall handle emergency incidents related to the property such as in respect of Flooding. crime. The Secretary shall provide all necessary administrative assistance to the Property Manager and clients. All BA on duty shall carry out designated duties as directed by the Operation Manager and Director . Water Shortage. 6. 2. Ltd. 3. The Secretary shall carry out any duties as directed by the Property Manager. BUILDING ATTENDANTS In general. Electrical Failure. 2. All BA shall primarily guard the property and prevent occurrence of any offense. SECRETARY 5. The Secretary shall be responsible for the custody and handling of Petty Cash Funds. regularly or as directed by the Director .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. All BA shall inquire of all visitors or strangers politely and record their personal particulars if necessary. the duties of the Secretary can be summarized as follows: 1. common areas. 4. accident from occurring at the building. All BA shall be familiar with operation of the Building Security System. The Secretary shall facilitate the monetary and issuance of the required Purchase Order (PO) as authorized by the Property Manager. No stranger shall be permitted to enter the Building without appropriate identification.Property Management/Property Manager.Property Manager/Property Manager. the duties of Building Attendants can be summarized as follows : 1. All BA shall patrol the Building including the staircases. 4. 5. The Secretary shall accept complaints from clients and assist in liaising with tenants to ensure their continued satisfaction.

and any negligence or omission in carrying out any pre-set security procedures may render their work futile.00pm on Saturdays.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. STANDING INSTRUCTIONS The following are standard instructions that should be undertaken and followed at all CB Richard Ellis managed buildings. but also requires a high standard of security to ensure that a safe and comfortable living/working environment is provided. more exposure to public access demands much more attention and expertise among the security personnel.00am to 1. Office towers: The entrance to the office towers is open from 8:00 am. Parking area: The parking is open for public during business hours. 1. Full team work of all management staff is necessary. Although the designated security contractor will ensure this service is undertaken. to 6:00 pm. revise and implement at their own buildings. 3. III. Retail: The main entrances to the building are open to the public from 9:30 am. Monday to Friday and 9. The following instructions can be adopted to strengthen the access control and will ensure that security personnel are undertaking their tasks correctly. ACCESS CONTROL As Indochina Riverside Towers is sophisticated in layout and usage.. These checks should be undertaken at irregular intervals and at least one evening inspection per quarter (3 months). to 10:00 pm. 17 . However the establishment or enforcement of such requirement shall not impose any responsibility on the Property Manager for the 2. 7 days a week. Ltd. both night and day inspections. it will be the responsibility of the Property Manager to monitor their performance by the undertaking of irregular. 7 days a week. These are to be used as a guide only by Property Managers to adapt. The Property Manager may require any person leaving the building with any package or other object to present a gate pass from the tenant/occupant from whose premises the package or object is bring removed. Restaurants will be open till 11:00 pm. 1) GENERAL SECURITY FOR BUILDING The day to day management of a building not only concerns the efficient running of the premises for the enjoyment and use of the tenants. The Property Manager may refuse admissions to the building outside of the regular office hours any person not properly identified and may require such persons admitted to or leaving the building to register.

Refuse Rooms. 5. When conducting a high-rise patrol. padlocks or chains are in good condition without any sign of damage. walls. 18 . Meter Rooms and Duct Rooms etc. by closing doors or otherwise. faults of building maintenance and unexpected incidents. for safety of the tenants/occupants or protection of property in the building. 2. 3. characters reputation and interest of the building or its occupants/tenants maybe denied access to the building or may be ejected. All are required to wear them at all times to avoid being challenged by Security personnel. the Property Manager may prohibit all access to the building during the continuance of the same. In case of invasion. 4. Inspect all major perimeters of the Building including perimeter. Please note that this is primarily for the tenants/occupants personal protection as well as for the protection of property. the guard shall be advised and the owner will be notified to come back to check and lock up the premises. All the occupants/tenants of Indochina Riverside Towers including their sub-contractor and their principals and personnel are to be issued a Security Identification Card by the Management Office. Terrace and windows of lower level areas to ensure no intrusion. The Property Manager shall in no way be liable to the occupant/tenant damages or losses arising from the admission. Inspect all Common Areas such as staircases. 6. Garden. to make sure no one is hiding there. Again an inspection by the Property Manager should be undertaken from time to time with at least one evening inspection being completed once per quarter (3 months). • HIGH-RISE PATROL High-rise patrol is one of the most effective methods of not only preventing crime but also in detection of fire. Any person whose presence in the building at any time shall in the judgment of the Property Manager. exclusion or ejection of any person to or from the premises or the building under the abovementioned provisions. roof. Ensure all locks. 4. protection of the occupant/tenant against the removal of the property from the occupant/ tenants premises.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 5. riot. Ensure all doors of the tenant’s premises or some specific area are locked according to the instructions.. 2. public excitement or other connection. Upon discovering any premises not having been properly locked. Ltd. Patrol tours should be conducted irregularly or as directed by the Property Manager. staff shall: 1. be prejudicial to the safety. • Indochina Riverside Towers Security Identification Card 1.

Routine daily inspections of each building should be carried out by the Property Manager/Building Attendant. 10. Ensure that extinguisher service label have up to date records confirming when last serviced/inspected. It is emphasized that these inspections are of great importance in maintaining standards of cleanliness. Make sure those systems are not being tampered with or improperly activated. and hose reels have not been tampered with. Any suspicious person(s) found loitering in any part of the building/common areas must be notified to the security personnel. including extinguishers. repairs and management of the property. any potential fire hazard. • DAILY BUILDING INSPECTION PATROLS 1. you should report to the Property Manager. 11. 3. 4. If you discover any damage to the building facilities or any unusual circumstances such as smoke. 6. Pay attention to all individual burglary alarm systems. if any. Any damage. Regular inspections of Fire Safety Equipment should also be made to ensure the service of extinguishers. Particular attention should be paid to lifts to ensure cleanliness and mechanical functioning. of the format following. 9. BUILDING INSPECTION REPORTS Building Inspections Reports are to be submitted to the Operation Manager once per month. or faulty light bulbs are to be reported immediately. Maintain a vigilant eye at all times on lighting in Common Areas and basement car park storage areas so as to minimize wastage. All staff are expected to be conscious of this requirement. 19 . Ensure illumination of Common Areas of the Building is sufficient. Make sure all fire escapes are clear and all Fire Fighting Equipment. Record activities of any suspicious character(s) found in the car park and report to security personnel if necessary Inspect all facilities.. will consist of a summary of the main building management activities for the preceding month. The report.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ltd. 2. unknown gas. Prevent at all times. 2) 1.. are correctly placed and in good working order. 7. water pipe burst or flooding etc. 8. 5.

. 2. Property Managers are expected to be fully conversant with the contents of this Manual and with the essentials of management of their buildings. Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. and to be aware of all matters relating to Building Inspection Reports. 3. Property Managers are expected to ensure that all daily and other inspection patrols of their buildings are carried out properly in order to present a complete report. 20 .

INDOCHINA RIVERSIDE TOWERS MONTHLY PROPERTY INSPECTION REPORT Property Prepared _______________ _______________ Month Date _____________ _____________ 1..02 Rooftop : Y/N Y/N Drainage Block Exit Door Unlocked Y/N Y/N Debris Build-up Y/N Y/N Water Ponding Cladding Deterioration Comments : 2.03 Plant/Service Rooms Y/N Y/N Rubbish Entry Door Unlocked Y/N Y/N Grease Oil Y/N Y/N Water Leakage Lights ON Entry Comments : 21 .0 SERVICES (Commence from the top of the Building and move down stairwells) 2.0 MANAGEMENT STAFF Movements/Shortages: General Performance/Comments: 2. Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

07 Common Toilets: Y/N Y/N Y/N Mirror Clean Toilet Supplies Y/N Y/N Y/N Floor Clean Ventilation Y/N Y/N Y/N Granite Clean Rubbish Light Bulb replacement Comments : 2..06 Ground Floor Entrance and Lobby Granite Clean Fire Doors held open Lobby Information/Clean Y/N Y/N Y/N Window Clean Rubbish Glass Wall Panel Clean Y/N Y/N Y/N Floor Clean Light Bulb replacement Sliding Door Clean Y/N Y/N Y/N Comments : 2.04 Stairwells Y/ N Y/ N Rubbish Entry Door Unlocked CB Richard Ellis (Vietnam) Co.Indochina Riverside Towers 2.08 Car-park Areas: Floor Clean Toilets Clean Water Ponding Fire Doors held open Y/N Y/N Y/N Y/N Ceiling Pipes Clean Toilets Supplies Drainage OK Rubbish Y/N Y/N Y/N Y/N Water Leakage Fire Equipment Light Bulb replacement Driver Room Clean Y/N Y/N Y/N Y/N Comments : (use the above checklist to note deficiencies on each common area floor) 22 .05 Common Area Lift Lobby and Hallways: All doors secure Extinguishers OK Light Bulb replacement CCTV locations Y/N Y/N Y/N Y/N Smoke Detectors OK Rubbish Air-conditioning Obstruction Y/N Y/N Y/N Y/N Hose Reels OK Cleaning Toilet Areas Y/N Y/N Y/N Comments : (use the above checklist to note deficiencies on each common area floor) 2. Water Leakage Lights ON on Entry Y/N Y/N Light Bulb replacement Y/N Y/N Comments : 2. Ltd.

Ltd..This report is to be submitted to the Operation Manager on or before the 15th of the month following the period of inspection.09 Lift Interiors: Floors Clean Y/N Walls Clean Y/N Controls Clean Y/N Comments : Lift Number Lift Number Lift Number 2.Date of last Clean Comments 2.11 Security: Common/Area/Entrances Lift Lobies/Hallways Carparks Stairwells/Patrols Grounds Internal Patrols Performance - 2.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 2.10 General Cleaning Services Performance Common Area Entrance Lift Lobbies/Hallways Lift Cars Stairwells Carpark Interior Window Cleaning Exterior Window Cleaning . 23 .12 Gardening: Gardens Trees Water Features Performance - Signed by : Property Manager Dated IMPORTANT .

4) MANAGEMENT OFFICE 1. the request and the time of the call. All on-site staff are expected to render all reasonable service to tenants in the event of an emergency. The Property Manager and Operation Manager will be responsible for the orderly operation of the Management Office as well as ensuring the operational budget levels of the office are not exceeded. The Management Office will be kept clean and tidy at all times and will be manned during normal working hours at all times by at least one staff member especially during the lunchtime period. 4. Property Managers and Building Attendant are expected to maintain all tools. Separate instructions issued by the Emergency Services personnel will be followed in all cases. etc. 5. 2.. 4. 3. 3. 2.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Precautionary duties and responsibilities will be followed at all times. All staff are expected to perform the instructions concerning Emergency Call-Out Procedures. 3) EMERGENCY DUTIES 1. Ltd. 24 .then they will answer the call politely and make note of the caller. All staff are to be made aware that if any telephone is ringing unattended . equipment and stores for use in emergencies in a state of readiness. drivers or meeting places. and in the designated storage area at all times and to ensure that all their staff are aware of the location and use of such equipment in the event of action being required during their absence. Management Offices must not be used as restrooms for tenants.

the first member of the building staff on the scene. or instructed. 4. 5) ACCIDENTS. to the Property Manager as it relates. Police/Ambulance) and remain on the scene in order to assist the emergency service personnel upon their arrival. 5. or on the instructions of emergency service personnel. 6. appropriately qualified staff at scene of the accident will render First Aid as necessary. burglary or incident to the appropriate emergency service authority (Fire Services. Building Management records as specified elsewhere in this Manual are to be maintained in the Property Manager’s office at all times and made available for 25 . 3. the Property Manager and Building Attendant will complete a full Incident Report and forward the same to the Property Manager and Operation Manager as soon as possible. Brief details of any accidents. building staff will make themselves available to act on the instructions of the Property Manager or any member of the Senior Staff present at the scene. Under no circumstances will any information of the incident be given to the news media or members of the general public. Where required.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Any such inquiries should be directed to the Operation Manager. No eating of food or smoking is permitted in those areas of the office exposed to the tenants or the public. and where plainly required. In all cases of incidents. burglary or other incident will be reported to the Operation Manager or in his/her absence. will report the accident. No sleeping overnight nor the storage of personal items is permitted. As soon as practical or upon instructions from Operation Manager. 6) GENERAL BUILDING RECORDS 2. 1. or the Property Manager if he/she is present.. 5. Ltd. 6. BURGLARY. In all cases. ROBBERY OTHER INCIDENTS 1.

Head office shall also keep files an all tenants Leases.Property Management and Indochina Riverside Towers Board of Directors. 4. It is preferable that a copy is held in the CB Richard Ellis Co.. etc. during their absence. for easy reference. Ltd. Reports. Head Office. Budgets. All tenant and property records will be kept in an orderly manner in an appropriate filing cabinet. CB Richard Ellis Co. 2. Ltd. 26 . Each tenant /owner will have a separate file for correspondence which will include a copy of their current Lease Agreement.. 5. inspection by the Operation Manager and Director . Property Managers are reminded of the importance of complete and accurate records and of the need to ensure that.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. and within the designated Management Office.. 3.. all necessary information is obtained by their Junior Staff to enable the building records to be maintained. Each cabinet will have Master File which will list the reference of all files contained within. 6. Ltd. All official records will be maintained in a proper manner. It will be the Property Managers responsibility to ensure the handing over of all as-built drawings has been received and that they are aware of where copies may be held.

Depending upon the severity of the complaint the Property Manager will ensure the following procedures personally or will delegate actions to be undertaken by the Chief Building Engineer or Building Attendant. 8) TENANT COMPLAINTS 2. Failure to record and report on these matters will be viewed very seriously.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. except as separately instructed in special cases. All complaints. Routine procedures for repairs and maintenance requirements set out in a Maintenance Schedule compiled by the Chief Building Engineer and M&E Sub contractor are to be followed at all times. Management staff are expected to carry out minor routine maintenance work as and when necessary in the course of their normal daily duties. clean and tidy when not in use and will be available for use by all staff. Depending on the urgency of the matter. equipment and maintenance stores provided to the staff. 4.. In the event of any complaint or request not being fully or clearly understood the tenant should be asked to make a brief note of the matter for the attention of the Property Manager and Building Attendant. ACTION BY Tenant 27 . Ltd. Tenants or contractors (whether engaged by the Company or by any tenants) are not permitted to carry out noisy work inside normal work hours or outside prescribed hours. The Property Manager will ensure that service personnel or the contractor takes all necessary safety precautions to protect themselves. 3. All tools. TASK Complaint/fault received 2. 7) REPAIRS AND MAINTENANCE 1. will be kept safe. For this purpose. requests and comments made by tenants to management staff must be recorded in the “Daily Log Book” (Complaints Register) and reported to the Property Manager immediately upon receipt if serious. Property Manager and Building Attendant is expected to take immediate action to ensure that the matter is settled with all necessary speed. 5. Property Managers and Building Attendant will take particular care in respect of repair works in progress. that of the public and any third party person. keys to tool stores will be made available to the senior member and Building Attendant of the building staff on duty at any time. 3. 1.

Check failure of electricity supply i. is required to work out a preventive maintenance programme for the property under their control. bolts. Confirmation will only then be recorded in Tenant Complaint Register Bldg. Recorded in Daily Log Book Secretary /Receptionist Building Attendant Action plan agreed Tenant Advised of actions to be undertaken either by phone or hand delivered letter Follow-up with tenant to ensure works. Report any illegal structure or unauthorized modification/alteration. Check faults to doors. 4. All complaints. 6. Ltd. actions completed to tenants satisfaction.. 28 . Engineer Secretary/Receptionist 4. Check faults to alarm systems. 5. Check external walls and ceilings for any cracking. shall be handled with politeness and all details recorded. light bulbs and lamp shades. Building Management System to ensure they are in good condition. drainage system. 2. or other damage. locks or other access facilities to see whether loose. lift intercom and other security devices. the Property Manager in consultation with the Chief Building Engineer M&E (Sub Contractor). blockage or overflow.Mgr. and reservoirs to see whether there is risk of leakage. The following are general guidelines: 1. Therefore. Inspect the piping system. fire fighting systems. Mgr. overheat or noise from electrical switches. fuse broken. 3. all staff must pay attention to the importance of planned maintenance of the building and its services. right or wrong. in order to avoid deterioration and frequent breakdown. air-conditioning system. Inspect the pump system. 7. request and comments made by tenants to building staff. Any failure to plan for the future will certainly lead to occurrence of frequent breakdown and will result in repairs at much higher costs. loose connection. 9) BUILDING MAINTENANCE To achieve the management objectives. and whether repair or grease as required. defective fluorescent tubes./ Chief Tech / Building Attendant Chief Bldg. gates. emergency generator./ Chief Tech Bldg.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.e.

10) 1. 3. 5. the Property Manager shall refer the same to the Chief Building Engineer for recommendations. pipes. drainage pipes (where applicable) or cases of damage to the external paint work/finish of the building including rusting or staining will be reported to the Property Manager. No existing air-conditioners will be permitted to drip onto the public areas of the building. Any case of unauthorized building alterations for this purpose should be reported to the Operation Manager and DirectorProperty Management as soon as possible. ensuring that all work specified is properly carried out to an acceptable standard. The Property Manager shall then complete a full report to the Operation Manager with supporting documentation and recommendations for final decision. CLEANING All management staff are expected to be aware of the general cleaning specification applicable to their building. and to bear in mind its contents during their patrols through the building. or inform the technical staff. When faults or breakdowns occur in building facilities such as incidents of burst. building lifts breaking down etc. 11) 1. Regular maintenance work to air-conditioning system carried out by the technical staff will be recorded. 2. defective door locks or unexpected damage to sprinkler system. 29 . such as interruption of electricity supply.. AIR-CONDITIONING No additional alteration is permitted to any premises for the provision of airconditioners without the prior approval of Landlord. 2. Property Managers and Building Attendant must take special care during building inspections to note that all dust and cobwebs are removed as necessary. Ltd. Defective air-conditioner drip-trays. staff are expected to carry out a simple inspection to the air-conditioning system. No external drain pipes from air conditioners will be permitted without the prior approval of the Chief Building Engineer. In case of emergency. 6. as necessary. 4. and that the cleaning specification is adhered to at all times.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. peeling of paint.

All refuse collection areas will be washed down and disinfected after such visit by the refuse collection vehicle. Refuse collections rooms. 7. will be submitted to the Property Manager to confirm that works have been completed. baskets and containers will be checked regularly for damage and general cleanliness. Follow-up inspections will be required and a report. Under no circumstances whatsoever are cleaning staff permitted to ask for money from tenants for carrying out any of the duties of the cleaning contractor. Cleaning staff will not be permitted to leave the building until all specified work (in particular the cleaning of lift cars and ground floor entrances and lobbies) has been completed to the satisfaction of the Property Manager (when present) or (where applicable) of the Building Attendant. 6.Property Management and Landlord. One copy will be the duplicate copy will be forwarded to the Property Manager for information. All faults in the standard of cleaning. 5. Quarters for cleaning staff are not to be provided in any building without the authority of Operation Manager and the Director . (Refer to Garbage Collection and Payment Further in this report). and to ensure co-operation in the completion of all cleaning routines. All Management staff are expected to maintain normal relationships with staff of the cleaning contractor working in their building. bins. such as removal of rubbish. REFUSE DISPOSAL All cleaning staff shall be instructed on the specific requirements for the collection. Changes in the number of cleaning staff allotted to the building should be advised by Special Report for approval by the Operation Manager and Landlord. all omissions in routine cleaning works and shortfall of cleaning materials or defects in machinery and equipment and all complaints made or received in respect of cleaning services will be recorded by way of the Daily Log Book and Building Attendant Reports. 3. 2. storage and disposal of refuse in the building. 3. Refuse disposal instructions will be issued and maintained in effect unless amended at the discretion of the Property Manager. 12) 1.. 30 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 4. by way of a memo. Ltd. 4. All installations. refuse stores. 8. Any problem encountered in this regard should be reported as soon as possible. fittings and equipment will be kept clean and properly disinfected at all times and freshly painted as necessary.

1. Pest Control will be carried out by the authorized contractor in accordance with the Pest Control Specification. such as blocked surface channels or drains. (including car cleaning utensils) and to act immediately to remove such articles or to clear blockages causing standing water. No refuse will be permitted in the lifts or in the public staircases or landings of the building. CB Richard Ellis (Vietnam) Co. 1. All fire fighting equipment within the building will be inspected regularly and any damage reported immediately to the Property Manager and Building Attendant in accordance with the Fire Prevention Inspection Report.Indochina Riverside Towers 5. Any occurrences of insect or rodent pests in any part of the building or arising by tenant’s complaint. 4. buckets. 13) PEST CONTROL 6. Each unit shall have its own regular pest control service at least on a monthly basis of the occupants/tenants expense. Ltd. 31 . Fire alarm bells and warning systems will be tested once each month or in accordance with Standing Orders where applicable. 3. Copies of the fire regulations issued should be forwarded to all tenants in the property showing the escape route and assembly points where appropriate. flower pots.. All water channels and drains will be regularly inspected and any standing water removed or treated to prevent mosquito breeding. All staff are expected to be constantly on the watch for likely mosquito breeding grounds. will be advised to the authorized contractors and reported to the Operation Manager. No goods or articles shall be stored in any refuse room or in the vicinity of any refuse chamber. Copy of the service reports should be furnished to the Administration Office. 14) FIRE FIGHTING EQUIPMENT 2. bottles. and normal cleaning equipment. reporting any deficiencies in service or work standards to the Operation Manager. Any persistent cases of littering of these areas will be reported to the Property Manager for action. 3. Fire fighting equipment installed in electricity meter switch rooms and lift machinery rooms will be inspected weekly. Alternative storage rooms for other articles may be provided at the discretion of the Property Manager. other than collection bins or baskets. 5. discarded tins. 2. 4. Property Manager and Building Attendant will ensure that this work is carried out efficiently and at the due time.

Any case of persistent misuse of the lift by any tenants of the property will be reported to the Property Manager and Operation Manager for action. etc. 4. There is one(1) service/goods lift (retail area). Passenger lift cars will be checked at least once per day for damage and general cleanliness. 7. Cleaning staff will be instructed immediately where any special cleaning is required Children are not permitted to play in the passenger lift cars or to transport bicycles or other large toys in the lift cars. Service lift car will be inspected at least daily and cleaning staff instructed as necessary on general cleaning. 6. Service / Goods Lift 1.. Computerized passenger lifts are provided for all floors and are operated automatically by merely pressing the designated floor buttons. 5. Heavy deliveries or furniture removals may be permitted in the goods lifts only after the installation of protective equipment in the lift car. 2. 7. General fire advise manuals should be forwarded to all tenants in an effort to prevent fire. All lifts should be regularly serviced (monthly) in accordance with the manufactures recommendations. CB Richard Ellis (Vietnam) Co.Indochina Riverside Towers 5. There are 2 passenger lifts servicing the retail area and 1 service lift. 8 passenger lifts are servicing the office towers (A and B). for persons working to convey for cargo purposes or transferring/delivery of office equipment. The fire pump room should be kept cleaned and free of obstruction at all times. Any persistent cases of such action will be reported to Property Manager for action Passenger Lifts may not be used for Cargo use. supplies. 32 . 3. No dogs are permitted in passenger in passenger lift cars. Fire equipment annual maintenance certificates shall be renewed every year and displayed in the management office. Ltd. mechanics. 2. 6. 15) LIFT SERVICES Passenger Lifts 1.

Any damage of the lift car should be recorded during inspection and reported to the Property Manager immediately. Maintain contact at all times with the trapped passenger(s) until released. In the event of lift breakdown. 17) COMMUNICATION DEVICES . All staff are expected to be acquainted with the Policies and Procedures on these systems and to advise tenants now to await. 1. GAS & WATER All staff should be aware of the location of all gas and water supply pipes and main switches at the property. the lift maintenance contractor will be informed immediately. Lift alarm bells and intercom systems should be tested weekly and any defects reported to the Management Office as soon as possible. Every case of a lift breakdown will be recorded in accordance with Standing Orders.. 2. No radio or television antennas other than the communal roof-top antennas will be permitted on the roof or any part of the building without the authority of the Landlord. Ltd. Any person trapped in the lift car will be advised as soon as possible that action has been taken to free them. Every case of lift breakdown will be reported to the Property Manager. 4.ROOF 2. 16) 1. The building is provided with communication devices located on the roof. CB Richard Ellis (Vietnam) Co. bottles or other large articles of refuse only as directed by the Property Manager. 4. All staff are expected to be alert to the possibility of leakage of gas and to report any suspected leakage immediately to the Property Manager. Service lift may be used by cleaning staff for the collection of boxes.Indochina Riverside Towers 3. In the case of lift breakdown/malfunction this will immediately be reported to the responsible lift maintenance contractor. 33 . General Lift Guidelines 1. 5. 2. Use of the lift for this purpose should be timed to cause minimum inconvenience to tenants. 3.

2. Regular testing of water supply will be done twice a year. 6.. rust leaks and general condition and cleanliness especially those in the car park areas. Be familiar with the driveway passages and security facilities within the car park. Inspect all areas within the car park and ensure no vehicles are parked in the non designated areas. 5. Breakdown of water pumps and burst pipes will be reported to the Property Manager. 8. Record all incidents which occur inside the Car Park and report any damage of public facilities immediately. Direct drivers to their designated parking space and driving route. No staff are permitted to solicit any kind of reward from car owners or driver without the Property Manager consent. Prohibit entry of a vehicle if such entry would contravene the Parking Regulation or a traffic sign. WATER SUPPLIES 1. If it is a visitor and details are unknown. Report to Police if any occurrence of Crime is seen. a guard is to be stationed in close proximity to ensure that no illegal entry is made. Order any unauthorized to leave the Car Park or report to security personnel if any person is found acting suspiciously. upon their return. exposed water pipes and meters will be checked weekly for damage. Upon discovering that any vehicle has not been properly locked. 7. Ltd.Indochina Riverside Towers 18) CB Richard Ellis (Vietnam) Co. notify the management office to locate the car owner by quoting the details on the window. 1. 20) SECURITY OF CAR PARK 34 . 4. pump rooms. 3. The owner. All water storage tanks. 3. will be advised at the same time to ensure that they are more careful in future. pumps. 19) GENERAL DUTIES OF CAR PARK ASSIGNED GUARD 2. 9. via incident report form.

In order to prevent any occurrence of such circumstances. Generally speaking. The most common ways of stealing are: a) b) c) To enter directly the Car Park to steal. staff should: 1) 2) Observe the suspicious character for a period of time. Apart from these two reasonable grounds. Therefore before questioning a suspicious character. Any suspicious person found loitering in the car park area/common area must be reported to security via security report. Notify the Management office/Security Control Room.Car Park Access 1. Car Park Guard shall comply with the following instructions. The Car Park entrance must be manned by staff at All Times. Enter the car park to collect the vehicle / motorbike. there is an increasing trend of theft of luxury vehicles / motorbikes and parts. 2. 4. Motor vehicles entering the car park area with heavily tinted glass are required to lower their windows to allow security guards to check on their passenger. a. Motor vehicles with Indochina Riverside Towers car park stickers provided by the Management office shall be allowed access to the parking areas. Have just finished parking a vehicle / motorbike and are about to leave the car park and.. To stop a culprit before he takes illegal action is more effective than arresting him after a crime has occurred. Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. most people have reasonable grounds to stay in an area i. To drive a stolen vehicle / motorbike into the Car Park then steal another one. Visitors are allowed to park inside as long there is parking space left. In recent years. To threaten and restrain car park guard to allow theft of several cars / motorbikes. Crime prevention is a very important and the duty of Security Guards. b. 35 .e. any person found in the car park may be waiting for an opportunity to steal a vehicle / motorbike. 21) SUSPICIOUS CHARACTERS 3. commit theft from a vehicle / motorbike or commit robbery.

he may have actually committed the offense of TAMPERING WITH A VEHICLE / MOTORBIKE. ii. 2. A description of the property. time on site. Ltd. If the property remains unclaimed after a certain period. 3. FOUND PROPERTY If the Management Office is handed any found property staff shall record the following details: i. When property is returned to a claimant. Date. 23) VISITOR LOGBOOK 1. All buildings are to keep a visitor logbook. car park guard should then notify the Police because even if the suspicious character has not yet stolen any vehicle.. 3. or the property is in value. The finder’s personal particulars. date. At the end of each month the Property Manager is to fax a copy for the month to CBRE head office property management personal department 36 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 2. Time and Place found. signature and purpose.g. staff shall hand such property to the Property Manager for safekeeping. 4. or tries to open its door. 22) 1. This is supplied by CBRE head office in the beginning of each year. e. Should the suspicious character be involved in any of the above activities. All CBRE employees who visit on site are required to complete the log book stating. Every effort shall be made to locate the owner of the property. Frequently glancing at property inside the vehicle. 4. 3) Record activities of the suspicious character. they shall be required to acknowledge receipt of such property. iii.

 Building Attendant inspects signs each week.. 1) GENERAL BUILDING SIGNAGE Building signage i.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. building efficiency and status. lifts. CBRE currently outsource sign making to an advertisement company. floor numbers etc.e. Signage is very important in any building to increase effectiveness. INDOCHINA RIVERSIDE TOWERS OPERATIONAL PROCEDURES The following are specific operational procedures prepared for Indochina Riverside Towers (IRT) retail/office building. emergency signs.   Normal approval process then follows. 37 . Property Manager requests quotation from supplier.  If any damaged signs or new/additional signs needed these are reported to the Property Manager. no-smoking signs. Ltd. IV.

Existing tenant If a name change is necessary the cost to replace the board are at costs of the tenant Process 1. Note: Sub directory boards are at the tenants discretion and not compulsory. No charge will be levied 2. Ltd. If the new tenant would also like a sub directory board the Application form will be logged as per point 1 and a fee is charged. Once sign work complete Building Attendant receives and installs. Charging Photocopy of Application form is kept in Management Office files. the other copy is sent to the secretary who will arrange for the tenant to be charged in the monthly invoice. If an existing tenant would like to change the directory sign the management office should be informed. 3. 2) MAIN AND SUB DIRECTORY BOARDS There are two types of directory boards at Indochina Riverside Towers they are: Main directorySub directory Located on the 1st floor behind the reception desk Located on each floor indicating tenants on the particular floor. 4. Application form is sent by Building Attendant to sub contractor. A new tenant will request (via a form send to CBRE) for their name to be put on the main directory. 8. Sub-contractor will prepare draft sign which is sent to Building Attendant and Building Attendant sends to tenant to approve the design. Note: Sub and Main directory panels are kept in storage.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 7. A copy is made. 38 . If design approved by tenant the Building Attendant will authorize the sub-contractor to complete the sign. Application form is then sent to the Building Attendant.. 5. Cost New tenant The Main directory board is provided for free and for sub directory the tenant will be charged. 6.

their staff. Scope All tenants. Only after receiving this ticket visitors are allowed to enter the parking lots. Furthermore. 2. The weekly report is signed and dated by the Building Attendant and received by Property Manager dated and signed. and bicycles) to enter the parking area of Indochina Riverside Towers. In case of attempting theft. Motorbikes of visitors 1. the ticket must be handed over to the park attendant and the visitor must pay the parking fee. 4. 3) BUILDING ATTENDANT WEEKLY REPORT The Building Attendant at Indochina Riverside Towers will complete a weekly report to the Property Manager every Monday. administration and control of traffic and parking at Indochina Riverside Towers.. 4) VISITOR MOTOR CYCLE/CAR PARKING Policy To regulate traffic and parking at the Indochina Riverside Towers. Motorbikes must be parked in the second basement (B2). Ltd. Building Attendant also keep for their own personal records a daily work book indicating work in progress on a day by day basis. In case of 3. 39 . police must be warned at all times. Once the visitor returns. staff of IRT involved in observing vehicle parking rules and regulations (security and car park attendants). indicating the last four (4) numbers of the license plate. security must be warned and they must investigate the situation. cars.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. and visitors using vehicles (including motorbikes. Purpose To provide guidelines for the planning. the car-park attendant hands over a ticket to the visitor. The park attendant checks the license plate number on the receipt with the license plate number on the motor bike. When a bike arrives at the entrance desk. In case the number on the receipt and the license plate number are not identical.

Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 2. When the security number on the permit is identical to the number on the bike. 4. human mistake. When a car enters. Visitor and tenant cars park in the first basement (B1) and the second basement (B2). In case the number on the receipt and the license plate number are not identical. Motorbikes of tenants 1. the motorbike permit must be handed over to the park attendant for security check (license plate and picture) and storage. The driver will not be charged with a parking fee. police must be warned at all times. Tenants with a car parking sticker did not receive a ticket.. When a motorbike arrives at the entrance desk. 3. In case of attempting theft. indicating the last four (4) numbers of the license plate. 6. Cars of visitors* and tenants 1. In case the number on the ticket and the bike are not identical. 4b. Once the visitor or tenant returns. security must be warned and they must investigate the situation. 4a. 2. the visitor is allowed to leave the parking upon showing an ID card and the owner registration card of the bike. Ltd. the ticket must be handed over to the park attendant. In case of human mistake. The park attendant hands over a ticket to the visitor or tenants without permit. 40 . 3. Drivers without motorbike parking permits are considered as visitors and must be redirected to the second basement (B2). the park attendant hands over the park permit to the driver. the visitor is allowed to 4. Once the driver returns. The park attendant checks the number on ticket with the license plate (visitors and tenants without permits). the visitor is allowed to leave the parking area. 5. In case of human mistake. the visitor is allowed to leave the parking upon showing an ID card and the owner registration card of the bike. In case of attempting theft. the visitor is allowed to leave the parking area. Tenants which have a car permit sticker do not receive a ticket. the park attendant will direct the car to an appropriate lot. 5. Tenant motor bikes park in the first basement (B1). When the fee is paid by the visitor and the number on the ticket is identical to the license plate number on the motorbike. security must be warned and they must investigate the situation. B2 will be used when B1 is full. The park attendant checks the security number on the receipt with the number on the motor bike. police must be warned at all times.

* As soon as the assumed 100 available parking lots are assigned to tenants. Tenants can apply for a car/motorbike parking permit for themselves and their personnel. 6. 3. In case a permit is lost or stolen. including details and a photograph of the holder. A hard plastic card. is used as motorbike parking permit. visitors are no longer allowed to enter the car park basement due to limited parking space. security should in turn inform CBRE Management office. When the fee is paid by the visitor and the number of the license plate on the ticket is identical to the license plate. 7. and the parking fee (if any). 4. 7. Visitors: Upon receiving the parking fee and the ticket (if applicable) cars are allowed to leave the parking. Tenants should ask for a registration form at CBRE Management office and indicate exactly how many permits they need for motorbikes and how many for cars. 6a. leave the parking upon showing an ID card. the owner registration card. the tenant should apply for a new one at CBRE Management office.. Invalid permits or copies must be confiscated at once. Ltd. The park attendant checks the car parking permit sticker (if any) on validity. General Rules These regulations have been made with the objective of ensuring that parking at Indochina Riverside Towers is safe. In case a permit is lost or stolen. 6. In case a permit is lost or stolen. This is to be expected as soon as the office towers are leased. orderly and pleasant. Car/Motorbike Parking Request Form 1. 5. 2.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. tenant/personnel should report this to security and provide details on the lost/stolen card to them. Upon receiving back the application form and the exact amount to be paid. CBRE will issue the permits to the tenant. Only visitors and tenants without permit must pay the parking fee. the visitor is allowed to leave the parking area. A sticker is used as car parking permit. The tenants are responsible for distribution among personnel. The tenant/personnel should be aware of the fact that lost and stolen cards can only be replaced upon receiving another application accompanying the total fee and the replacement costs of a new card (approximately 2 USD). 41 . 5. Tenants with a valid parking permit do not have to pay a parking fee.

greasing. In any place or in any manner so as to block or hamper the immediate use of an immediate exit from any fire escape which is conspicuously marked as a fire escape and which provides an emergency means of egress from any building. upon showing the owners registration card and a personal identity card (ID). • • • In any place or in any manner so as to block immediate exit from any emergency exit or exits which are conspicuously marked as building emergency exits. Parking is not allowed in restricted zones identified by signs or indicated by IRT parking attendants. In case of emergencies. Cars/motorbikes must not block service drives or entrances and exits to parking lots.. Specific Parking Restrictions A person shall not stop. If a vehicle is found in violation of any of these regulations. • Selling merchandise from such vehicle. the emergency procedures must be followed. the person in whose name the vehicle is registered will be held responsible. or parking. standing. Prohibited Purposes A person shall not park a vehicle in the parking area (B1 & B2) for the principal purpose of doing any of the following: • Displaying such vehicle for sale.Indochina Riverside Towers • • CB Richard Ellis (Vietnam) Co. In case the visitor continues his/her misbehavior. the bike can be retrieved. Misbehavior And Disobedience By Visitors Misbehavior and/or disobedience by visitors entering the parking must be warned by parking attendants and/or security personnel. Impounding Of Vehicles 42 . Vehicles may not occupy more than one space and must be parked properly in line. security has the right to take in the parking permit till further order. Ltd. At any place where official signs prohibit stopping. Pedestrians have the right-of-way in crosswalks at all times. except when necessary to avoid conflict with other traffic or the parking attendants. • Washing. • Storage for more than 48 continuous hours. Lost or Stolen Parking Tickets Lost or stolen parking receipts should be reported to security located in the parking area. polishing. • • • • • Speed limit in the parking is 5 kilometers per hour. Only. stand or park a vehicle in any of the following places. or repairing such vehicle.

Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. flood. nor are they liable for any injury to any person or damage to property. Judging the situations and make recommendations to IRT management. • Adequate training of staff. • Reporting incidents to parking manager / security manager / property manager. Park attendants and security: • To ensure that parking at Indochina Riverside Towers is safe. A vehicle may immediately be removed from public property or any other place open to travel by the public and impounded in any of the following circumstances: • • • • When a vehicle is parked in such a manner as to create an immediate public hazard or obstruction of traffic. orderly and pleasant. Loss Or Damage To Vehicle Or Contents All cars. do not accept or take any responsibility for the safe custody of any vehicles or articles (therein or attached thereto) however caused. When removal is necessary in the interests of public safety because of fire. • Payment of wages according to Vietnamese Labour Law.. the owner is responsible for the costs of towing and storage in addition to any fines that may be imposed. • Suggest improvements to parking manager / security manager. When a vehicle is left continuously unattended for more than 48 hours and may be presumed to be abandoned. CBRE: • • • • Inform IRT about any changes in parking rules and regulations. nor CB Richard Ellis Vietnam Ltd. storm. Issuing parking permits to tenants. Ltd. IRT JSC. 43 . • Ensure proper executing of parking rules and regulations and security. or other emergency reasons. • Collection of parking fees and depositing the collected fees. motorbikes. or for the contents thereof. If the removal of a vehicle is necessitated under the aforementioned circumstances. Informing tenants on issues related to the car parking. • Check validity of parking permits. • Staff allocation • Drinking water. Responsibilities Indochina Riverside Towers: • Uniforms & Identity cards. and bicycles are at all times parked and driven entirely at the car/motorbike owner’s risk. • Relocating bikes which form obstacles for other visitors. toilets and change rooms for staff. • Warn visitors who misbehave or disobey instructions of park attendants. CB Richard Ellis nor IRT JSC assumes no responsibility for loss or damage to vehicles parked or operated in the parking.

This chart should be located in the main lobby. This is to include subcontractors as well i. 1. A reminder letter will be send to all tenants which have not paid yet on the 7th.e. 28th of the month: breach/lock store. The office manager keeps in close contact with the landlords accountant and the Property Manager regarding any outstanding. 7. These must be kept to an absolute minimum. A 2nd reminder letter will be send.). This is to be regularly updated. 5) STAFF ORGANIZATION CHART Indochina Riverside Towers is to have on display a staff organization chart. and cleaning. So any outstandings must not exceed more than 2 months. M&E. Please be reminded each tenant has usually given a 3 months rental deposit. 8. 6. security. 4. Between the 15th and the 20th of each month the management office sends amounts for the lease and if applicable: Overtime Air. Any problems encountered the secretary will verbally inform the Property Manager. Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Property Managers must not be afraid to disconnect services to tenants that have not paid (with Operation Manager approval of course. 5. It will also be noted in the summary The office manager contacts Landlords Accountant and receives information about current Invoice status on the 7th of every month. 2. Outstanding Invoices are those invoices that have not been paid by the 1st of every month. A photograph of all staff are to be displayed with their name and job title. giving 7 days to rectify before breaching lease. 44 . 6) OUTSTANDING INVOICES 1.. 7) MONTHLY INVOICES 3. The secretary will ring all tenants between the 1st and the 6th of every month to chase outstanding payments.

The power company collects the electricity fee from IRT. 2. 2.. Ltd. The Building Attendant reads the electricity meters of all tenants from the 15th of month A to the 15th of month B. Electricity.Indochina Riverside Towers 2. We expect that the air-conditioning will be provided during normal business hours between 7.e. Payments will be done directly to IRT account. refer to the section about outstanding invoices (section 6). 3. See Outstanding invoices (see section 6). If invoices are not paid. 3.00pm Monday to Friday and 8h00am to 13h00pm on Saturday s. thereafter tenant will be expected to pay for additional air-conditioning. Secretary checks that the Previous reading is the same as the current reading for the month before for every tenant.00am and 7. 4. Motorbike. Car park. On the 1st of each month the office manager contacts the Landlords Accountant and informs about any outstandings. The “Electric Meter Reading form” is then completed by the Building Attendant and given to the CBRE office manager before the 20th of every month. 10) ELECTRICITY INVOICING 1. All buildings must have a list indicating air-conditioning operating times for tenants. Payment of invoices must be received by IRT before the 1st day of each month. CB Richard Ellis (Vietnam) Co. 3. 4. 45 . The air-conditioning hours are between 8:00 am and 6:00 pm and from 9:00 am to 1:00 pm on Saturdays (offices) *. ceiling tile etc. 8) TENANT INVOICE PAYMENT 1. Marketing fee And other special cases i. 9) AIR CONDITIONING HOURS 1. It is important this is kept up to date and is the same as what is written in the Lease. * After-hours air-conditioning charges are generally a question asked by perspective office tenants. This must be signed and approved by the Property Manager. 2.

Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. An index is important at the beginning of any asset inventory list. An Inventory List must be kept at all buildings listing with a code/series no. quantity and location of all fixed Assets. Ltd. Daily log book is kept at the front desk. The form is then signed by the Property Manager and the debit note can be sent out to the tenants. 4. Tenant Mail boxes are kept at the 1st floor inside the lobby of the office towers. The Daily log book is sent at the end of each day to the Property Manager to 12) INVENTORY LIST review. Keys are provided by management to each tenant for their mail box and kept by the tenant.e. 6. if not Building Attendant answers. Note: if the Building Attendant see any lights or repairs necessary he will also complete the daily log book. 5. 11) DAILY LOG BOOK 1. lights bulb needed) and daily log book completed. Operation Manager and Property Manager are to ensure each fixed Asset is accurately described with the make and model number also included. Daily log book records all incidents and complaints by tenants and Building Attendants. 5. The inventory list must be dated and signed each time it is updated. M&E staff informed of complaint or/and M&E supervisor reviews log book (i. Tenant rings secretary in first instance. 13) MAIL BOX 1. Complaint filled out in the daily log book. 46 .. 2. A copy of an asset list is included overleaf. The inventory list must be regularly updated constantly as soon as any new fixed asset is purchased and positioned within the building. 3.

5. and where it is used. On spare part list the Building Attendant will indicate on the day taken 1unit of 18W fluorescent light used. type of spare part. 47 . If the tenant loses their mail box key. Building Attendant will also write at the end of the spare part list the date. 6. 4. M&E. 15) STOCK CONTROL M&E SPARE PARTS Example 1. 1 fluorescent 18W light is needed on floor 8. 3. as received in the mail book. ceiling tiles etc. These follow the same process as stock control for M&E spare parts. End of the month Building Attendant confirms total used of each type of spare part both the total used and balance remaining. glass. Stock Control sheets are kept for all items including soap. If the figures do not balance (i. 5.e. report to Building Attendant that a light is missing. garbage bags. Stock Control of Capital and miscellaneous items are to be kept. 2. carpet. 3.. At the end of the month once Building Attendant totals balance remaining a physical stock take is undertaken by the Building Attendant to ensure the M&E spare part inventory is correct. 7. Registered mail and EMS mail will be recorded in the mail book and kept at the secretary desk and if the mail is not picked up by that day it will be delivered by security to the tenant who will then sign.CAPITAL ITEMS 4. All general Mail is put into tenant’s mail boxes. 14) STOCK CONTROL . Either a tenant. Ltd. 2. A copy of the stock control of capital items follow.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. toilet paper. the management office will provide another key upon receiving the cost to re-cut. Mail is delivered to Indochina Riverside Towers and given to the security guard at the 1st floor. If urgent the security guard at the lobby may use the master key to open a mail box only with permission of the Building Attendant.e. Building Attendant will record in daily log book i. security guard or cleaner etc. the balance written in the inventory and the actual physical number kept in stock) the Property Manager is to be informed immediately and Operation Manager informed by the Property Manager.

48 . 8. 9. This must be kept locked at all times..O. Only the Building Attendant responsible for stock control and the Property Manager have the key for the store room.). Ltd. There is a minimum amount of stock kept see last column. Store room and keys All M&E parts are kept in the store room. Once the minimum amount of stock is reached the Building Attendant completes a Purchase Order (P.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

. A monthly meeting is held between CBRE and IRT to review the report. If schedule is not followed. 16) M&E PERFORMANCE AND REPORTING Attendance Conducted the same as for security guards. A meeting is held every 2 weeks with the chief tech and Property Manager and if possible the CBRE Operation and M&E manager to discusses routine matters. 5.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ltd. management office and Landlord. 17) SECURITY PERFORMANCE Security work schedule The security manager will provide a work schedule and must be sent to the Operation Manager and Property Manager. 2. 2. CBRE have in-house technicians to cross check that M&E sub-contractor performance is satisfactory. They must attend all meetings especially monthly and fortnightly meetings. Chief tech completes report and send to building management office. Inspections 1. 4. Monthly Report and Meetings 1. 6. Property Manager to pass a copy to Building Attendant or assistant Property Manager who will be responsible for checking that the schedule is being followed. Meetings 49 . Property Manager to be informed immediately and Property Manager to inform Operation Manager. They must visit the site at least once every week. site visiting log book to be completed. 3. 3. The M&E (sub-contractor or in-house) submits a report detailing all M&E issues for the previous month. Minutes should be kept of meetings. The report must be read and copies kept at CBRE.

Property Management. Property Manager is turn will inform Operation Manager. Request for payment is done by filling out a standard form. 5. Building Attendant should meet the supervisor and discuss any potential minor problems. Property Manager will send a copy to Building Attendant. Building Attendant and Operation Manager should meet with cleaning supervisor at least once every 2 weeks.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Security has a supervisor that will inspect the site continuously. 19) PETTY CASH PROCEDURES 1. 18) CLEANING PERFORMANCE The Property Manager. Ltd. 2. If the work schedule is not followed the Building Attendant to inform the Property Manager immediately in writing. Cleaning work schedule The cleaning supervisor must provide a work schedule daily. 50 . This is sent to the Operation Manager and Property Manager. A meeting must be held with the Property Manager. monthly and yearly. the Property Manager must discuss with Operation Manager and a meeting held with Operation Manager to resolve immediately. 3. Minutes should be kept of meeting. Minutes of these meetings (see point 3) should be kept and followed upon. The Office Manager will issue petty cash upon approval by the Operations Manager / Director/Property Management. highlighting areas of improvement. Property Manager to be informed. weekly. Building Attendant and Operation Manager to discuss the performance over the last 2 weeks. If any problems or improvements are necessary in the performance. Property Manager should visit the site late at night / early morning at least once per month to confirm security guards are not asleep and work is at an acceptable standard. 1.. 2. Approval for signage must be approved by Operations Manager or Director . A meeting will be called with the cleaning manager/supervisors to discuss their performance in case the schedule is not followed. 3. 4.

The secretary completes the “request for payment forms”. 2. An incident is reported to the management office. On the date and time prescribed in the request form. A “received stamp” must be stamped on each invoice as it is received indicating the date and signed by the person who received the invoice. 5. Office manager decides which form should be send to IRT for payment and which forms should be kept at CBRE to pay. Tenant will complete the form which follows and sign. However it must be checked by the Building Attendant to ensure it is correct. Copy of receipt is kept in the management office. Original copy of invoice and invoice forms are sent to CBRE Account Dept. 3. 51 . 6. The Request form is then sent to the tenant and a copy sent to the security guard at the basement. Ltd. 5.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 20) INVOICE APPROVAL FROM SUB CONTRACTORS 1. the tenant will contact the guard at the basement who will arrange for operation of the goods lift. Any invoice received by the management office from any sub-contractor is passed onto the office manager. 3. 4. 21) LIFT REQUEST FORM For permission to use Goods / Service Lift a tenant will ask for permission upon which the security guard at the basement will provide a Lift Request form 1. 7. Head Office for approval. 2. Once the form is completed it is sent to management office and Building Attendant to approve and sign.. Once approval. 4. the original copy of invoice is returned to Office manager for her to allow her to pay the outstanding amount. 4. The form is then checked and approved by Property Manager who sign and date the form. 22) INCIDENT REPORTING / RESOLVE 1.

vehicle owner will pay cash to repair damage to building. 5. 8. Staff attending include : Operation Manager Property Manager General Director IRT 3. 52 . Staff to attend: Property Manager Building Attendant or Asst. Building Attendant then inspects location of incident and takes a photo and checks damage. Every week a property management staff meeting is held at the management office. 2. The Aim of the meeting is to discuss / inform and update staff of work in progress etc. Each incident will also include the security report. 3.. Ltd. A meeting is held with the Landlord at IRT Office every 2 weeks. The incident report must be signed and dated by Building Attendant. Property Manager Office Manager Security supervisor Cleaning supervisor M&E senior technician and supervisor 3. 7. 2. Meanwhile Building Attendant will arrange for repair with Property Managers approval. 4. Minutes are to be kept by Property Manager. 2. Building Attendant will organize a quotation if vehicle and give to visitor/tenant to claim from insurance. Building Attendant keeps in contact with insurance to ensure payment. 23) MANAGEMENT / LANDLORD STAFF MEETINGS Management Staff Meeting 1. Landlord Meeting 1. If vehicle does not have any insurance. 6. In the case of an incident involving a vehicle the damage will usually be covered by insurance so the appropriate insurance steps are taken. 4. 9. Minutes are kept by the secretary and filed.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. If any other form of incident most will be claimed from insurance.

2. 4. equipment and fit out. 4. only the tenant. 3. CBRE will negotiate with potential new tenant. Keys are kept for vacant units and common areas only. 1. Building Insurance Indochina Riverside Towers has comprehensive insurance coverage for the building.. Any request for a key. Any problems that may occur or disagreement with the insurance company is to be informed to the Property Manager and Operation Manager. A copy of the signed offer letter is kept on file by CBRE Management Office. 2. 24) KEY CONTROL / REGISTER 1. Ltd. 3. 4. Key control is administered by the Building Attendant. 26) INSURANCE Insurance claims 1. For units occupied by tenants the management office do not have keys. the key book is completed 25) NEW LEASES / LEASE RENEWALS Any new lease or lease renewal a process is followed by Head office and the onsite management office. Storeroom keys are kept by the Building Attendant and Property Manager only. An incident report indicating the claim must be send to the Property Manager.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. This reduces any liability of the management office and staff. 2. Management office will start the handover procedures of the premises as soon as the offer and a copy of the acceptance letter has been sent to the Property Manager. This report is made by Building Attendant. Building Attendant will then organize a quotation and complete the insurance claim form. An Acceptance Letter is then sent to the Tenant and a booking deposit obtained. Keys are kept in a locked key cabinet. However tenants must insure their own goods. An Offer to Lease is signed by the Perspective Tenant and must be approved and signed by IRT. 53 . 3. Building Attendant will ring and verbally confirm with insurance before hand.

2 Joint Fire Safety Committee A Joint Fire Safety Committee shall be formed in the building for achieving the above purpose. To establish a systematic and orderly evacuation plan. (Building Management Personnel) Fire Wardens / Assistant Fire Wardens. INTRODUCTION To briefly explain the operation of the fire protection systems in Indochina Riverside Towers. and the specific procedures to follow in that event. a person should push the button which will cause the release of the contact button in order to ring the alarm bell. (Building Management Personnel) 1. 1. In case of fire.. the procedures to be adopted by the staff to assist in smooth evacuation of the building in the event of a fire. b. It shall comprise the following persons :a. When heat 54 . 1. Ltd. c. To ensure the safety of human lives in the event of fire.1 Purpose The purpose of the Fire Safety Operation Manual is :a. b.3 Fire Alarm The fire alarm may be raised by: a. To ensure prompt raising of the fire alarm and fire fighting efforts in the event of fire. d. Heat detectors can be activated when sufficient heat is generated below them. To instill a keen awareness in all occupants of the need to prevent an outbreak of fire by constant and habitual observation of basic fire precautions. Manual Alarm Station This consists of “Push Button” Call Points located throughout the building. 27) FIRE SAFETY OPERATION MANUAL 1. Co-ordinator / Assistant Co-ordinator. b. c. Automatic Heat Detector System The building is protected by heat detectors at various locations in the building. Understanding of the fire protection system in the building and co-operation in the implementation of the procedures in the total evacuation is important.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. (Tenant’s Fire Safety Committee) Members of the fire-fighting team.

Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

detector is activated, it will send a signal to the Main Fire Panel in the security control station to activate the alarm in the building. c. Automatic Smoke Detector System Smoke detectors are installed throughout the building. When there is a smoke-filled atmosphere, these detectors will be activated. The alarm signal will be sent to the monitoring station in the security control room. 2. DUTIES AND RESPONSIBILITIES 2.1 Co-ordinator / Assistant Co-ordinator a. Ensure that all occupants in the building are familiar with the evacuation procedures. b. Record the dates / times of any Evacuation Drill.
c.

Appoint one person as Co-ordinator during his absence from the building.

d. Responsible for the formation and training of a fire-fighting team within the building from amongst responsible and physically fit employees. e. Ensure that exit doors are kept closed but unlocked during business hours and that hallways, corridors, lobbies and staircases are kept free from obstructions at all times.
f.

Ensure that fire extinguishers, hose reels, fire-fighting / protection system are kept in good working condition. Any system fault shall be reported to The Building Management office to immediate repair. Ensure that the Fire Emergency Plan is updated as and when necessary.

g.

2.2 Fire Wardens / Assistant Fire Wardens a. Acquaint new employees with the Fire Emergency Plan in his specific role (if any) during an emergency. b. Be familiar with the Fire Emergency Plan and means of escape of the building. c. Be familiar with the operation of the fire alarm system and the use of first-aid and fire-fighting equipment. d. Liaise and co-ordinate with each other. 2.3 Fire Fighting Team a. Be familiar with the operation of the Fire Alarm System. b. Be familiar with the Fire Emergency Plan, location of staircases and emergency exits. c. Be familiar with the location and use of first-aid and fire-fighting equipment. 3. ACTION TO BE TAKEN IN THE EVENT OF AN OUTBREAK OF FIRE 3.1 Informant The person who discovers the fire shall immediately:

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a.

CB Richard Ellis (Vietnam) Co., Ltd.

Raise the alarm by activating the nearest fire alarm “Push button Alarm” call point.

b. Attempt to extinguish any incipient fire with the available fire fighting equipment such as fire extinguishers and hose reels but without taking any personal risk. 3.2 All Staff a. Upon hearing the fire alarm being sounding continuously in the building all staff shall lock up their important document, shut down all electrical equipment and follow the instruction given by the floor Fire Warden to evacuate from their office by using the nearest exit and proceed to the assembly point. b. During the evacuation, all occupants should guide their guests / customers / visitors on their respective floor to immediately evacuate in an orderly manner.
c.

When evacuating, do not panic but walk quickly down the staircase by the nearest exit and proceed to the assembly point. REMEMBER, DO NOT USE LIFT.

d. The assembly point is located at the foot-path on the opposite side of the Building. e. All staff / guests / customers / visitors shall not re-enter the building unless authorized by the Fire Brigade or Fire Command Officer in attendance. f. Lifts should not be used as they have been programmed to descend and park at the 1st storey and to cease operation. 3.3 Coordinator/Assistant Coordinator In the event of fire: a. Inform Fire Brigade immediately.
b.

Proceed quickly to the main fire alarm panel at the Basement to ascertain the location of the fire and ensure that the fire-fighting team is mobilized to respond to the alarm.

c. Ensure that the building evacuation status is monitored at the assembly point through reports obtained from the Fire Wardens. d. Report the condition of the fire and number of persons missing, if any, to the officers of the Fire Brigade upon their arrival at the building. e. Ensure that the Fire Emergency Plan and the necessary keys are readily available at the arrival of the officers of the Fire Brigade. 3.4 Fire Warden / Assistant Fire Warden On hearing fire alarm: a. All Fire Wardens and Assistant Fire Wardens shall conduct physical checks on their respective floors for sign of fire. b. If the fire is not on his floor, the Fire Warden / Assistant Fire Warden shall alert all occupants on his floor to be ready for evacuation.

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c. If it is confirmed that the fire is on his floor, he shall inform his Co-coordinator and initiate immediate evacuation for his floor, at the same time trying to extinguish the fire if possible without taking any personal risk. d. Check all offices and alert everyone on his floor to evacuate in an orderly manner using the nearest exits. e. Ensure that the disabled, children, pregnant woman, etc. if any, are given particular attention during evacuation. f. Leave the building after ascertaining that all the occupants of the floor have complied with his order. g. On reaching the assembly area, conduct a roll call of the staff present and report the evacuation status, in person, to the Co-coordinator or Assistant coordinator. 4. FIRE EVACUATION DRILLS 4.1 Fire evacuation drills shall be conducted at least once a year. 4.2 All persons in the building shall participate in the drill. 4.3 The Fire Brigade and the Local Police Station should be notified in advance of the date and time of the drill. 4.4 All occupants in the building shall familiarize themselves with the location of the assembly point. 5. GENERAL Remember, it is in your own interest: a. To know how to report a fire - sound the alarm without delay. b. To know what to do in the event of fire - avoid panic and confusion.
c.

To know the locations of nearby fire extinguishers and hose reels learn the proper way to use them.

d. To know the means of escape in case of fire and to keep staircases, landings and other escape routes clear of obstructions at all time. 6. WHOM TO CONTACT If you have any queries with regard to any matter on fire safety prevention, please contact: Property Manager at Tel. 220.0220 7. THINGS TO REMEMBER It is in your interest to ensure that your staff are properly briefed on the emergency procedures. Make sure they will: a. Know the location of the emergency exits and fire extinguishers. b. Know the action to be taken in the event of fire.

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c. Report any burning smell, fire or fire hazards e.g. obstruction of emergency staircases, to the Building Management Office immediately. 8. HOW TO USE THE FIRE EXTINGUISHER It is very simple to operate a fire extinguisher. Remember the following steps: STEP 1 - Remove Safety Device (Pin) Remove the safety device (pin) which is fitted to prevent accidental discharge of the extinguisher. STEP 2 - Aim Nozzle Aim the nozzle of the extinguisher at the base of the fire. Keep a safe distance of about 1 to 1.5 metres away from the fire. STEP 3 - Press Trigger Press the top lever of the extinguisher and sweep it from side to side to allow the discharge to be directed at the entire fire area. When the fire is extinguished, remember to ventilate the area by opening windows and doors. 9. IF YOU DISCOVER A FIRE Activate the nearest “ Push Button Alarm ” call point in order to ensure that the building is aware of the existence fire. Get everyone out of the area where the fire is and close the door to stop the spread of smoke and fire. See that everyone leave the area. Plan a safe escape routes for your staff now, even if you never have to use them. Call the Fire Brigade. Make sure that all members of your staff know this number. After you have called the Fire Brigade, you can then try to extinguish the fire but only if you can do so without endangering yourself or others. 28) TENANT REINSTATEMENT

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1. 2. 5.e. rent. Management office completes the deposit refund.. Once a tenant completes there Lease term and is ready to vacant Indochina Riverside Towers the following process is to be followed. The tenant must reinstate and handover the premises as per the original drawings and handover form.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 4. 9. Property Manager submits tenants request letter to IRT. same as for fit out. copies of the form are sent to CBRE Management office and IRT. (Note: we refer to tenant fit out guide). The tenant will then write to confirm completion and request refund of deposits and rental deposits.) by the tenant 8. and the appropriate fees paid. Ltd. A work schedule must be sent to management office for approval. The same process is followed as per tenant fit out. Once signed by the tenant. phone bills etc. IRT/CBRE must confirm reinstatement and payment of all fees (i. Once completed the premises are inspected by management and M&E. 59 . 3. IRT issue the deposit refund cheque to the management office. 6. 7.

3. 29) TENANT FITTING OUT 1. 6. partitions. The number of sub contractors workers there. A conclusion is reached and a letter sent to the tenant.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. and M&E sub contractor consider and discuss the tenant plans. 4. names. 7. air conditioning ducting. The management office provides the original plan of the space to be occupied before the tenant moves in indicating light. Ltd. ID. Any changes made not as per the drawings must be changed. 30) YEARLY BUDGET The Property Manager is responsible for calculating the yearly Budget for the Building. air-conditioning ducts. Tenant must also pay the deposit before fit out work commences.. All fit out and Building regulations are to be followed. and vehicle registration is to be provided to the management office to ensure security is maintained. 60 . 12. 1 Copy for Management Office 1 Copy for Landlord 1 Copy for M&E sub contractor 5. 8. A copy is given to each party. Management office and Tenants representatives complete the Handover form. the management office shall then inspect the premises to ensure it has been built and fit out as per the fit out drawings. fire protection and safety systems etc. Tenant will then submit their fitting out drawings in 3 copies. Management. in time. Landlord. Once fit out completed. Tenant is given the Fitout Handbook to study.. Tenant will sign the offer letter and in some cases the Lease contract if prepared 2. offices desks etc. This is signed and dated by the Lessee and Lessor and/or representatives. lighting. The Operation Manager is to oversee and amend where necessary before the budget is sent to the Landlord and Owner for approval. The drawings will indicate fire protection. Once approved the tenants sub contractor will submit a schedule for completing fit out work. Note: Property Manager must read the Fit out Handbook and ensure all rules and regulations as stipulated in the handbook are followed.

Property Manager will then prepare Budget before January each year. 1. 3. Property Manager completes draft. shall record particulars in an Incident Report. Crime. Ltd. Damage part. All particulars of the event should be described briefly. 2.. whether relating to Fire. complaint or serious faults/breakdown of the building facilities. 4. The report should include the following: a) b) c) d) e) f) Addressee Subject of the Report Date and Time of the Event Exact location The Reporter’s Name. 1) REPORT WRITING 1. The writing must be legible. 5. The budget is to be prepared before January each year. In the event of an occurrence of any emergency incident. He shall base the anticipated costs for the next 12 months based upon past experience and discussions with other Property Managers and Operation Manager. 61 . the senior building staff on the scene or the Property Manager if present. The format of the Incident Report is detailed on the following page.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. clearly and in sequence. value of property and initial action are also to be mentioned in the report. V: STANDARD EMERGENCY PROCEDURES The following are standard Emergency procedures that apply to all buildings both Commercial and Retail in nature. Position and Signature Police Reference (if any) 2.

Ltd.. Indochina Riverside Towers Building INCIDENT REPORT To: Incident Nature: Date.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Time & Place: Reference Number: Incident Details : _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ Reported by : Position Date : : __________________________________________ __________________________________________ __________________________________________ __________________________________________ 62 .

3. Any damage or overdue maintenance is to be reported immediately. Ensure all building facilities such as gondola. Ltd. fire prevention is one of the main responsibilities of property management personnel. 3. prepared sandbags. 4. Inspect the whole building to ensure no blockage of drains. and ensure that no goods or articles are left causing obstruction to the exit passage. the Property Manager shall ensure the following actions to be taken: 1. Make sure no inflammable material or dangerous goods exceeding normal standard are stored by Tenants. pump room. All staff shall 1. Inspect and ensure all fire fighting equipment within the building is valid and in good condition. Inspect and ensure all windows on the roof. Ensure no illegal modification is made to the fire service installation such as Smoke Lobby doors wedged in the open position. scaffolding are fastened and secured. 2. 5. 2. removed or locked. hydrant hand wheels missing and main control values turned off etc. 3) (A) FIRE PREVENTION FIRE Once fires break out. via an incident report form. they can spread easily and quickly.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 4. Be familiar with all fire escape routes and assembly areas. If required. air-conditioning plant room areas and generator room are closed and secured. Make sure all precautionary procedures have been completed and standby to handle any emergency incidents. Therefore. sweeping equipment and submersible pumps to prevent possible flooding. 63 . switch room. Fire escape staircases must be inspected on a daily basis. Make sure the roof and emergency exits can be readily opened from inside without the use of a key. 2) HEAVY RAINSTORM When heavy rain is expected and flooding is immanent. Display a Warning Notice at the Lift Lobby or Notice Board to inform all Tenants.. 6. gutters and manholes. 5.

Call the nearest Fire Protection Station and inform the Fire Service Department and inform the Security Department and Property Manager immediately.do not run. management staff shall :1. 64 . 3. Make sure office / shop is empty prior to closing it. 6. Leave via the nearest staircase or fire exit 5. 11. 1. 2. 6. Remain CALM Sound the fire alarm and alert all people in the immediate vicinity. The appointed Fire Marshall or senior member/staff present in the office/floor should account for all staff in the occupant/tenants office/floor in the event of evacuation. A fire drill should be conducted at least once a year. 6. Attempt to put out the fire by using the nearest fire extinguishing equipment but never put yourself in danger. 7. 7. Assist all tenants to evacuate the building via stairwells and prevent anyone using the lifts. Do not wander about. Walk . Do not use the lifts. Obey instructions given by the building security personnel. 4. 5. 10. Should the fire get beyond your control. • In case of Evacuation 1. Quickly check you own work area and adjacent areas for signs of fire. leave the scene immediately and await the arrival of Fire fighting force in order to give details of the situation. Switch of all electrical items except lights. 4. Be considerate and avoid panic.. Carry nothing larger than a briefcase. 2. Do Not use water for electric fires. 5. Alert employees and leave the building immediately in an orderly manner through the fire exit. 4. Remain calm as your floor may not be affected by the fire. 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. An instruction for fire evacuation should be displayed prominently to notify all tenants. (B) FIRE BREAK OUT In case of fire breakout. Check and make sure nobody is left inside the office / shop. 3. cash and jewelry etc. 2. Ltd. • In case you hear the fire alarm. 9. 8. Do not use the elevator. Remain calm and lock away all valuable documents.

Alert all occupants to leave the scene and cordon the scene forbidding any attempt of entry. If persons are trapped inside a lift the following emergency rescue procedures will be immediately applied for action: 1.Property Management within 24 hours of the event. they must immediately inform the Building Maintenance and Security personnel in the first instance. 5.Indochina Riverside Towers 7. management staff shall proceed to scene for investigation. staff shall NOT press door bells or touch any electric appliances. Immediately call and inform the Elevator Emergency Service Company at Telephone No. Immediately talk to the trapped passenger inside the car through the emergency (intercom) call panel with the following message: 2. Look after any injured persons while awaiting the arrival of an ambulance. doors and switch off the gas supply. 7. You should NOT make any attempt to release them other than by authorized lift mechanics who may do so. Record all details including the cause of the leakage. Note: Please read the fire section specifically relating to fire in Indochina Riverside Towers further in this report. 4. Ltd. They should only open windows. damage and affected areas in an Incident Report which should be submitted to the Director . 8. staff should telephone the lift maintenance emergency services team. The telephone number is usually marked in the lift car or lobby. and switch off the gas. 6. damage and affected areas in an Incident Report which should be submitted to the Director . GAS LEAKAGE When there is a report of gas leakage. Cordon off the fire scene and forbid any attempt of entry. Record all details including the cause of fire.Property Management within 24 hours of the event. CB Richard Ellis (Vietnam) Co. 5) LIFT BREAKDOWN In case of a lift breakdown either during office hours or after office hours.. Upon arrival of the scene. 65 . If the gas leakage is serious or the situation is beyond control. _________. A warning notice of ‘Out of Service’ should be displayed to notify tenants and the public alike. 4) 2. 3.

We are having some minor computer problem due to power fluctuation. Just stay calm. Out technicians are already on their way to re-level your car to the nearest floor and open the door for you. their primary duty is to ensure there is no further accident. Any tenant or contractor refusing to stop all noisy work after repeated warning should be reported to the Operation Manager. Please stand by for If the lift mechanic does not arrive within 30 minutes. Third : We are sorry for the inconvenience. from machinery or heavy manual work or music. The proper handling procedures are as follows: 66 . 3.Property Management within 24 hours of the event.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Record all details including the time and location of the occurrence in an Incident Report which should be submitted to the Director . 5. 7) TRAFFIC ACCIDENTS 1. In just a short while the door will be opened. Traffic accident causing other vehicles or property damage. Please don’t panic. or by tenant complaint should be immediately investigated and recorded. instructions. you should initiate immediately the emergency/lift rescue procedures. We know you are still there. No matter which type of traffic accident has occurred when Management staff arrives on the scene. 6) EXCESSIVE NOISE 1. whether reported from roving guard. 2. both in and around the building. Ltd. First : “Please stand-by. and Traffic accident causing injury to persons. 4. All staff are expected to be aware of the Nuisance created by excessive noise.. 2. 4. Occurrence of noisy work. Record all in an Incident Report which should be submitted to the Operation Manager within 48 hours of the event. Tenants or contractors are not permitted to carry out noisy work in the building within specified hours (see tenant handbook). 3. Second : Please stay calm.

2. 4. Inform your senior officer.. Assist evacuation according to the Fire escape route of each floor. 4. • Traffic Accident Causing Injury to Person 1. Ltd. 2. Operation Manager and Director . 2. The Property Manager should notify the Operation Manager by submitting a comprehensive written Incident Report. 67 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Maintain order so that traffic within the area can return to order. 6. Record all particulars of the involved parties. Management staff should KEEP CALM and adopt the following procedures. 8. Forbid any person or vehicle other than Policeman and Bomb Disposal team to enter the affected area. Property Manager. Inform Senior officer. Property Manager. Ensure all lifts to the affected area are suspended. • Traffic Accident Causing Damage Only 1. Direct traffic and give warning to approaching vehicles. Depending on the severity of the accident remove injured Person (s) from dangerous spots. Record all details and take photographs as necessary. Operation Manager and Director Property Management. Call Police/Ambulance for assistance. Display a warning notice. Notify the Police and the Security Control Center. 3. 5. Inform technicians to make emergency repairs if necessary. 5. 3. Cordon off the scene if the damaged part of building will endanger other people. 3. 8) BOMB THREAT Upon discovering any suspicious articles or receiving report of bombs. 1. Take photographs as necessary. 4.Property Management. 7.

Property Management within 24 hours of the event. Ltd. TYPES OF BOMB THREAT AND HOW TO DEAL WITH THEM 9. Record all in an incident Report which should be submitted to the Operation Manager and Director. rubbish bins or traffic cone. time the bomb is set to explode and type of device. 7. 6.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 8. • Seek exact conformation re : identity of person/office being threatened . age. • Pretend to have difficulty in hearing or refer the caller to a person of a higher position or more senior. for evaluation. Do not Touch any suspicious item. NEVER deal with any suspicious articles or bomb privately. NEVER cover or move the articles. Upon locating a suspicious article. Written Communications • The bomb threat received through letter form. cordon it off by using tape. etc. NEVER use the communication Radio in the area where bombs or suspicious articles are found. pronunciation. Personal Contact 68 . Before the arrival of the Police. sex. nationality. 10. As much as possible listen carefully and write down all information that the caller shall provide before he hangs up try to write his exact words as possible. Thru Telephone • The receiving party should be calm and courteous. a staff member may visually inspect the surrounding to see if there is any suspicious article or bomb. • Report all the above mentioned to the Security Department immediately. tone which may describe persons. Listen for speech characteristics such as intonation. • Try to encourage caller to converse longer in order to get information as much as possible. 5. floor location. note or telegram should be retained carefully observed and turned over for the Security Department immediately..

Car/Package/Letter Bomb • Report to the Security Department if one stumbles upon a car bomb or package/letter bomb. • A Person receiving bomb threat personally or over hearing one should immediately notify the Security Department. Ltd. color of skin.. sex. Do not attempt to teach or move the bomb. eyes. 69 . Report exact location and any other details in immediately. age. Mode of transportation used by said person such as the make. model and possible plate number of vehicle when he leaves the scene should likewise be noted down and reported. etc.) of the person making the threat should be noted down. hair. weight . Any physical characteristics (height.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

6. note down all information and inform Police. Never touch or move any articles or switch on/off any electric appliances at the scene to avoid destruction of evidence. Record all details including the nature of crime. Burglary. the culprits appearance number of criminals. 2. Inspect the scene of crime to see if there are still any culprits. 9. 7. Take care of wounded if applicable. 5. Ltd. the rank and number of the arriving Police Officer and Police reference number etc. 9) HANDLING OF A CRIME SCENE In case of occurrence of Robbery. Forbid any person other than Police or rescue team to enter the scene. 70 .. staff shall : 1. Notify the Operation Manager and report to the Police. If you witness the crime. i. 4. the outcome of initial inquiry. Theft of other serious crime in the property. their clothing. The Property Manager should submit a comprehensive report to Operation Manager as soon as possible.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 3. 8. any possession of weapons and the direction in which they fled. Preserve and safeguard the scene against contamination.e.

7. 10) ELECTRICAL FAILURE 1. A notice should also be displayed prominently to notify all Tenants. In the event of unexpected electrical failure. Forbid any attempts to use lifts during the suspension period. Management staff shall inform the on-site technical staff and the Building Manager . All staff should be aware of the location of the main switch of the main electrical supply and make sure the emergency generator is always in working condition. 6. 2. Under no circumstance should Management staff other than a qualified technician deal with such electrical breakdowns.. Ltd. the Property Manager should notify the Operation Manager. 4. 5. 3. If any information regarding the suspension of electricity supply is received. Be prepared with some portable lighting for sudden suspension of electricity Be attentive to security risks arising during power suspension periods.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 71 .immediately.

72 . 8. sweeper. 2. submersible pump or other equipment. Stop water from flowing to other areas by using sand bags. 7. As soon as a report of flooding is received the immediate action is as follows : 1. Record all particulars in an Incident Report which should be submitted to the Operation Manager within 24 hours of the event.. Proceed to the scene to find out the cause of the flood. Clean up the affected area by mop. 3. 6. Take photographs of the damaged property for reference. Building 4. Ltd. prompt action is required by the duty building staff to prevent possible damage to the tenants property and the building facilities. Raise all lifts to the higher level and switch off to avoid damage. inform the Chief Engineer to make emergency repairs. 11) FLOODING When flooding occurs in the building. 5. Attempt to turn off the appropriate main branch or valve. If the flood is caused by a burst water pipe or leakage.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

Ltd. If the offender can not be traced. Make an immediate investigation to locate the offender. Try to located the offender or witness. 2. Record all details. Take photographs to the damaged property for reference. Record all details and Police reference. 6. 5. staff shall : 1. 2. 4. Give a warning to such offender and inform Police. Record all particulars in an Incident Report which should be submitted to the Operation Manager within 24 hours of the event. Call Police and ambulance for assistance. 12) FALLING OBJECTS Dropping objects is a serious offense in Law. Render assistance to the injured person. 5. staff shall display a notice to remind all tenants regarding the serious consequence of such acts. Cordon off the scene and wait for the arrival of the Police. When Property Management staff receive such a complaint. 73 .. (Dependant upon Building policy. they will :1. If someone was hurt by the falling object. 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 4. 3.

1) PROPERTY MANAGEMENT CHECKLIST This is a summary checklist which includes all the important documentation and procedures to be completed by each of the Property Managers. VI.00 2. It is by no means an exhaustive list and may be amended from time to time. STANDARD DOCUMENTATION PROCEDURES The following is a list of the standard documentation which can be used on a regular basis by the Property Manager. then immediately inform the Property Manager.Property Management to produce any or all of the information contained. we may render assistance in carrying out repairs where possible but service fees will be charged. The following information should therefore be used as a guide only. 1. The format of the Master File is contained in the Appendix and is headed “Property Master File. If there is any minor blockage of the plumbing systems in the building. 13) PLUMBING 1. A Master File will be compiled from items identified by ⊗ in the Management Checklist.. Each Property Manager must ensure that their Checklist is upto-date at all times as they will be called upon. but rather an amended process. Note: Indochina Riverside Towers and other CB Richard Ellis managed buildings do not use the documentation procedure described overleaf. duty staff shall inform technician services personnel to make an immediate repair and inform the Property Manager. by the Director . If the repairs are beyond the ability of our staff and the repairs urgent. Ltd. The Master File should be continually updated and will form the basis of a summary of pertinent daily management issues relating to the property.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. It will be held in a separate file which must be accessible to all staff.” The contents of the Checklist include the following sections. 3.00 Physical Management (O & M) Tenancy Management 74 . If tenant requests such repairs to their unit during emergency. 2. from time to time.

Once authorized. Ltd. appearing on the top right corner of the Purchase Order form.00 Financial Management CB Richard Ellis (Vietnam) Co. 6. It is the responsibility of the Property Manager to confirm receipt of the goods or satisfactory completion of services prior to initialing the stamp. Copies of the recommended quotation are to be attached to the PO with reference to be noted. The invoice will then be received by the Accounting Department. 4. the Purchase Order (PO) will be completed by the Secretary. 3.Property Management for authorization. It will be stamped and coded depending on the detail contained on the Purchase Order (PO) form. 2.Property Management for authorization. No invoice will be paid without the corresponding attachment of Purchase Order (PO) Number appearing on it. and forwarded to Property Manager. 5. all three (3) copies will be passed back to Secretary who will advise the service provider to forward the goods or services.Property Management effectively grants authority to purchase the and/or service at the price and under the terms and conditions contained in the quotation attached to the PO. is quoted to the service provider. Once initialed the Property Manager has confirmed that the invoice is in order to pay. It will be most important that the “Order Number “. This form will be completed by the Secretary and will be passed the Property Manager or Director . The Purchase Order (PO) (3 copies) will be passed to the Property Manager or Director. What are the Purchase Order (PO) Procedures ? All Purchase Order (PO) Books are to held by the Secretary who will be responsible for ensuring that the following procedures are followed: Steps : 1. Goods are then delivered or services provided. This form. once initialed by the Property Manager or Director . Upon receipt of a signed Requisition Form (RF) or Work Order (WO).Indochina Riverside Towers 3. 2) PURCHASE ORDER PROCEDURES What is a Purchase Order (PO) ? This is a form that needs to be completed each time goods and/or services are required to be purchased by any Administration Staff or Service/Technical Staff member. 75 ..

Summary 3 Copies required 1 x Copy to Service / Good Supplier 1x Copy to Property Manager 1x Copy to Accounting Department Accounting Department copy will be attached to the invoice when passed to the Property Manager for initialing (Step 6). The tenant will request that specific works within their premises area is required. Steps : 1. CB Richard Ellis (Vietnam) Co. 3. a copy to Accounts (on completion of the job). Should the tenant agree. 4. A copy will be retained by the tenant. Ltd. and will be submitted to the Secretary in order that a Purchase Order (PO) can issued for the materials. we are able to undertake the works but we will invoice labor and materials directly to them. and a copy to the Property Manager. 5. they will initial/sign the Works Order (WO) form. 3) WORKS ORDER PROCEDURES What is a Works Order (WO) ? A Works Order (WO) will be completed if Indochina Riverside Towers Building Maintenance Personnel are commissioned by a tenant to undertake works within the tenant’s premises. 76 . A separate charge will be raised for the completion of such work. 2. A quotation by way of a Works Order (WO) form will be completed by the Chief Building Engineer and passed to the tenant estimating the cost to complete the work.. If the tenant declines. Property Manager will pass the initialed invoices back to the Accounting Department. no further action is required. They will be advised that although the responsibility for rectifying the problem is their own.Indochina Riverside Towers 7. (subject to building consents) What are the Works Order (WO) Procedures ? A Works Order (WO) will be produced by the Chief Building Engineer when works have been or will be undertaken by the Indochina Riverside Towers Building Management division which are related to a particular tenancy premises area. Should materials be required then an appropriate Requisition Form (RF) will be completed by the Chief Building Engineer with reference to the Works Order (WO) number. Work commences (assuming tenant agrees in Step 3 above).

Summary 3 Copies Supplied .1X Copy to Accounting Department 4) REQUISITION FORM PROCEDURES What is a Requisition Form (RF) ? A Requisition Form(RF) will be completed if any of the Management Staff and/or Service staff are required to purchase any item from an outside source. Accounts will compile and maintain all records on each job is completed they will produce a corresponding summary invoice to the tenant. The need for goods or services will be identified and the person requesting such good or services will attach to the Requisition Form (RF) confirmed quotations from a minimum of three (3) suppliers. then a separate Requisition Form (RF) will be completed indicating Stock Supply. The Chief Building Engineer will be required to notify the Accounting Department of final completion of the job. 6. 3. This form along with confirmed pricing estimates will be passed to the Secretary for the issuing of a Purchase Order (PO). 2.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 7. Ltd. Steps 3-8 of the purchase Order (PO) procedures will then be followed. 4. The Assistant Property Manager will then issue a Purchase Order (PO) and will record the Requisition Number on the PO form.Property Management.1x Copy to Tenant .Property gives authority to purchase). Should Indochina Riverside Towers Building supply Stock via the Stock Supply Department. Steps : 1. What are the Requisition Form (RF ) Procedures ? A Requisition Form (RF) will be completed by Management and Service staff for the request of goods or services.. Upon approval Steps 3-8 of the Purchase Order (PO) Procedures will be followed.1x Copy to Property Manager . Approval will be the sought from the Property Manager or Director . The original copy of the Requisition Form (RF) will be attached to the Property Managers copy. 77 . This constitutes a request to “purchase” and does not give authority to purchase (only a signed Purchase Order (PO) from the Property Manager or General Manager .

if there is no reason to withhold authorization. safe working environment . normally by the 20th of the month following receipt. The following is a summary of the steps required and persons responsible during this process: Steps: 1. Ltd. whereas an Invoice will. The invoice will then be “stamped” and the relevant sections completed from the information contained in the Purchase Order (PO). principally the Purchase Order (PO) referred to in the Invoice. After checking the details the Property Manager will initial confirmation that the goods and/or services have been received and/or completed as per the terms of the agreed quotation or contract. This verifies that the Invoice is certified for payment. The cost of these services is passed to us by the service provider or supplier in the form of an Invoice. In most cases the Statement will not include the creditors registered VAT number. Please note that payment of Invoices must be completed within a reasonable period of time. The Accounting Division will not issue a payment on the Invoice until the Property Manager has authorized it. All authorized Invoices are to be passed back to the Accounts by Thursday of each working week. An Invoice should not be confused with a statement as the latter refers to the state of an account with the creditor.. 1x Copy retained by Secretary. Failure to do so will not guarantee inclusion of the Invoice within the next cheque-run. 5) AUTHORIZING CREDITOR INVOICES Throughout the management of any commercial or residential property expenditure is incurred daily in order to maintain the services within the property and to supply the respective tenants with a clean. Summary 2 Copies -1x Copy to be attached to the Property Manager’s Purchase Order (PO). services and/or materials used along with the cost and VAT sums. 2.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Once completed the Invoice and attachments will be passed to the Property Manager for authorization. This document refer to the goods. 78 . 3. The Invoice will firstly be received by the Accounting Division who will attach all documentation. Invoices will be received daily by the Accounts division who will attach the necessary documentation to the Invoice (Purchase Order/Works Order copy) and pass it to the Property Manager for Authorization. to it.

3. A cheque will be issue by the Accounting Division with the appropriate number noted on the “stamp”. 6. Filing of all documents by the Accounting Division will be based on each individual Fund within each Phase. The keys and locks should be under the Key Control Officer who shall be directly responsible to the Property Manager. On or before each Thursday the authorized invoices will Accounting Division for payment. Once satisfied. although not included on the “stamp” it is recommended that the date of authorization is noted under the initials. 2. Details of the person requesting the key are to be entered into the Key Register. 2.. 7.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Cabinet located at a designated place by the Property Manager with the Key Control Officer having full control over said box/cabinet. 4. By reference to the Key Index. The key control officer can designate the Detachment Commander or Building Security officer to take custody and control of keys at a designated period of time.This includes the recording procedures of all key movements to ensure that any key issued has all the necessary information recorded with respect to the borrower of the key. The Key Control Officer (KCO) should be the Chief Property Manager or the Shift Engineer. 8. 6) KEY REGISTER PROCEDURES Key Register Procedures . The Property Manager will check the details of the Invoice and ensure that the goods and/or services have been received or completed as per the terms of the contract or quotation. Ltd. He or she will also check that all details have been completely correctly. (At night time or during holidays) Keys should be accessible only to those persons whose official function and duties require access to critical areas identified. the specific key is sourced from the Key Box. 79 . be passed back to the 5. Steps : 1. the Property Manager will initial the “stamp” in the bottom right hand corner. Control Procedures 1.

If more than one key of the same number is removed. Responsibility again will be that of the Assistant Property Manager. Key Tag number (s) will be entered along side details in the Key Register. When the key is returned. When the key is returned to the Key Box. the occupant /owner must submit a list of items to be brought. 7 ) MOVE IN AND MOVE OUT Move-In Prior to any Move-In. 8) AFTER HOURS AIR-CONDITIONING 80 . Ltd.Indochina Riverside Towers 3. 5. Prior to the actual move in. Move-Out All move-outs must be pre-cleared with the Property Manager. A numbered Key Tag is placed on the hook in the keys place to register the removal of the key. A clearance shall be processed by the Property Manager to collate all accountabilities of the occupant/tenant that have to be settled prior to move-out. the register will be completed by noting the date received and the initials or signature of the management staff who received the key. a tenant /occupant must accomplish the following : • Register with the Property Manager • Provide a copy of Lease Contract to the Property Manager • Arrange for the issuance of ID’s The occupant/tenant may either have the unit renovated or not. These are submitted to the Property Manager for clearance then referred to Engineering/Security for the forms.. approval. CB Richard Ellis (Vietnam) Co. the occupant/tenant may move-out provided a list of all items to be taken out plus a schedule is given to the management office. and assistance during implementation. As soon as all accounts have been paid. Stringent control will be required with regards to the Master Key use and allocation. The Assistant Property Manager will be responsible for the regular audit and review of Key Register procedures. No allocation of Master Keys will occur without the authorization form the Property Manager. schedule of move in and authorized parties to conduct the move-in. A one month’s prior notice must be given by an occupant/tenant prior to any move-out. 4. the Key Tag will be removed and the key returned to the appropriate hook. the corresponding number of the Key Tags will be placed on the hook. Key can then be passed to the person requesting it.

. Ltd. 81 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. must be submitted to the Management Office at least 3 hours prior to the time needed. The (assistant) Property Manager will arrange the service is provided from the time requested. Application for Additional Air-conditioning . in triplicate.this form. accompanied by the Company Stamp (chop). The application form must be signed by the tenant. A Sundry Charge form will be completed and attached to a copy of the Application for Additional Air-conditioning which will then be passed to the Accounting Department.

.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ltd. tµi liÖu ®iÒu hµnh toµ nhµ INDOCHINA RIVERSIDE 82 .

C«ng ty CB Richard Ellis biªn so¹n – th¸ng 10 n¨m 2006 Lêi giíi thiÖu Tµi liÖu nµy ®îc c«ng ty CB Richard Ellis biªn so¹n dµnh riªng cho nh©n viªn thuéc bé phËn qu¶n lý toµ nhµ. MÆc dï ®· ®îc biªn so¹n mét c¸ch ®Çy ®ñ nhÊt song chóng t«i cho r»ng néi dung cuèn s¸ch kh«ng thÓ bao hµm toµn diÖn mäi vÊn ®Ò vµ cã thÓ cÇn ph¶i chØnh söa vµ cËp nhËt ®Ó phï hîp víi nh÷ng thay ®æi vÒ chÝnh s¸ch qu¶n lý.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Miªu t¶ c«ng viÖc Nguyªn t¾c vµ nhiÖm vô ChØ dÉn Nguyªn t¾c ®iÒu hµnh toµ nhµ Nguyªn t¾c gi¶i quyÕt trêng hîp khÈn cÊp C¸c nguyªn t¾c chuÈn NÕu b¹n gÆp khã kh¨n trong vÊn ®Ò dÞch thuËt. h·y liªn hÖ víi Gi¸m ®èc qu¶n lý toµ nhµ ®Ó ®îc gi¶i ®¸p Cuèn s¸ch nµy ®îc biªn so¹n dµnh riªng cho V¨n phßng qu¶n lý toµ nhµ. II. V. Ltd. 83 . Nghiªm cÊm mäi h×nh thøc sao chÐp hoÆc t¸i b¶n tõ bÊt cø bªn thø ba nµo. Tµi liÖu ®Ò cËp ®Õn 6 néi dung chÝnh sau: I. IV. §Æc biÖt. VI.. ®©y lµ tµi liÖu híng dÉn dµnh cho Gi¸m ®èc qu¶n lý toµ nhµ. III.

Tuyªn ng«n lµm viÖc “B£N THU£ Lµ KH¸CH HµNG” Nh©n viªn v¨n phßng qu¶n lý ph¶i nhËn thøc ®îc r»ng kh¸ch thuª trong Toµ nhµ B¾c ¸ lµ kh¸ch hµng hoÆc sÏ lµ kh¸ch hµng trong t¬ng lai. NÕu kh¸ch hµng hµi lßng. nÕu kh¸ch hµng kh«ng hµi lßng. Nªn nhí r»ng Chñ ®Çu t tr¶ l¬ng cho chóng ta. Môc ®Ých cuèi mµ chóng ta lu«n híng tíi lµ lµm sao cho Toµ nhµ B¾c ¸ trë thµnh mét Toµ nhµ tiÖn nghi cho kh¸ch thuª víi chÊt lîng cao vÒ cung cÊp vµ duy tr× dÞch vô qu¶n lý. 84 . Thêi h¹n trung b×nh ®èi víi kh¸ch thuª lµ tõ 1 ®Õn 3 n¨m. Nh÷ng nhu cÇu cña hä. hä sÏ gia h¹n hîp ®ång khi thêi h¹n kÕt thóc. kÓ c¶ nh÷ng nhu cÇu kh«ng n»m trong nhiÖm vô cña chóng ta còng ph¶i ®îc chó ý gi¶i quyÕt nhanh chãng vµ hiÖu qu¶. hä sÏ tõ chèi gia h¹n hîp ®ång. Hä sÏ hµi lßng khi thÊy nç lùc lµm viÖc cña chóng ta.. Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

Ltd. M¤ H×NH QU¶N Lý TOµ NHµ Nh÷ng ¶nh hëng (vÜ m«) tõ bªn ngoµi Xu híng thÞ trêng t¬ng lai ThÞ trêng lao ®éng ChÝnh trÞ Trëng thµnh ThÞ trêng vèn/ tµi chÝnh Ph¸t triÓn PROPERTY CYCLE xuèng dèc T¨ng trëng kinh tÕ Sù lçi thêi Trë l¹i Cung/CÇu nh÷ng ¶nh hëng (vi m«) tõ bªn trong CÊu t¹o toµ nhµ CÊu tróc M¸y mãc DÞch vô Kh¸ch thuª §Þa lý QU¶N Lý Yªu cÇu Qu¶n lý O & M Qu¶n lý tµi chÝnh Qu¶n lý kh¸ch thuª Qu¶n lý rñi ro - Bao gåm Qu¶n lý nh÷ng viÖc ph¸t sinh hµng ngµy (MGT) CÊu tróc ®iÒu hµnh hiÖu qu¶ Thñ tôc vµ hÖ thèng qu¶n lý KÕ ho¹ch dµi/ ng¾n h¹n ChiÕn dÞch qu¶ng b¸ thÞ trêng KiÓm so¸t tµi chÝnh 85 ..Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

KÕt qu¶ MôC TI£U ®¹t ®îc 86 . Ltd.Indochina Riverside Towers KiÓm so¸t vµ ®iÒu hµnh gi¸ c¶ CB Richard Ellis (Vietnam) Co..

réng h¬n lµ qu¶n lý vµ b¶o dìng tÊt c¶ c¸c dÞch vô bao gåm nhng kh«ng giíi h¹n bëi c¸c môc: m¸y mãc. Nh×n chung. Ltd. ®¸p øng nh÷ng ®Ò nghÞ vµ yªu cÇu cña hä vÒ dÞch vô qu¶n lý. vÖ sinh vµ an ninh. QU¶N Lý TOµ NHµ Qu¶n lý toµ nhµ lµ c«ng viÖc ®ßi hái ph¶i cã kü n¨ng c¸ nh©n cao trong viÖc liªn hÖ víi kh¸ch hµng. ë ®©y lµ Kh¸ch thuª. m«i trêng. 87 .. cÊu tróc. hÖ thèng chu«ng b¸o. H¬n n÷a. Nh©n viªn qu¶n lý u tó kh«ng chØ cã kiÕn thøc vÒ qu¶n lý toµ nhµ mµ cßn ph¶i biÕt gi¶i quyÕt c¸c vÊn ®Ò liªn quan ®Õn an ninh. qu¶n lý toµ nhµ chÞu tr¸ch nhiÖm 4 phÇn viÖc sau: 1) 2) 3) 4) Qu¶n lý vËt chÊt (®iÒu hµnh vµ b¶o qu¶n) Qu¶n lý tµi chÝnh Qu¶n lý kh¸ch thuª Qu¶n lý c¸c rñi ro Qu¶n lý vËt chÊt (®iÒu hµnh vµ b¶o qu¶n): lµ qu¶n lý c¸c vÊn ®Ò liªn quan ®Õn c¸c tµi s¶n cña toµ nhµ. Qu¶n lý c¸c rñi ro: lµ qu¶n lý c¸c vÊn ®Ò liªn quan ®Õn an toµn vµ søc khoÎ cña con ngêi trong toµ nhµ (bao gåm c¶ kh¸ch thuª vµ kh¸ch tham quan) vµ tµi s¶n bao gåm nhng kh«ng giíi h¹n ë c¸c ph¬ng thøc cøu ho¶. hÖ thèng tho¸t níc. c¶nh quan. an ninh. Qu¶n lý kh¸ch thuª: lµ qu¶n lý c¸c vÊn ®Ò liªn quan ®Õn kh¸ch thuª.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. ®iÖn. vÖ sinh vµ c¸c trêng hîp bÊt thêng x¶y ra. hiÓu nh÷ng nhu cÇu ®Æc thï cña hä. §©y lµ nh©n tè chñ yÕu trong c«ng t¸c qu¶n lý kh«ng thÓ bá qua vµ còng kh«ng ®îc xem thêng. ®¶m b¶o viÖc thu phÝ vµ c¸c kho¶n kh¸c tõ phÝa kh¸ch thuª. vËt g©y h¹i. qu¶n lý tµi chÝnh cßn bao gåm c¶ viÖc lËp dù to¸n vµ kiÓm so¸t c¸c kho¶n chi n»m trong giíi h¹n tiªu dïng cho phÐp. Qu¶n lý tµi chÝnh: lµ qu¶n lý c¸c vÊn ®Ò liªn quan ®Õn tµi chÝnh cña toµ nhµ. b¶o hiÓm vµ viÖc thùc hiÖn néi quy phßng ch¸y ch÷a ch¸y. d÷ liÖu. ®¶m b¶o viÖc thanh to¸n c¸c phÝ tæn ph¸t sinh tõ c«ng t¸c qu¶n lý.

Ltd. Miªu t¶ c«ng viÖc 1) VÞ trÝ: Gi¸m ®èc qu¶n lý toµ nhµ 2) VÞ trÝ: Trî lý Gi¸m ®èc §iÒu phèi kh¸ch thuª 3) VÞ trÝ: Gi¸m s¸t Kü thuËt 4) VÞ trÝ: Hµnh chÝnh: 5) VÞ trÝ: LÔ t©n 6) VÞ trÝ: Nh©n viªn kü thuËt II.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Nh÷ng chØ dÉn hiÖn hµnh 1) An ninh chung 2) B¸o c¸o kiÓm tra toµ nhµ 3) NhiÖm vô khÈn 4) V¨n phßng qu¶n lý 5) B¸o c¸o sù cè 6) Ghi chÐp chung vÒ toµ nhµ 7) Söa ch÷a vµ b¶o dìng chung 8) Yªu cÇu cña kh¸ch thuª 9) B¶o dìng toµ nhµ 10) HÖ thèng ®iÒu hoµ 11) VÖ sinh chung 12) VÊn ®Ò chuyÓn nhîng ®å thõa 13) KiÓm so¸t vËt g©y h¹i 14) ThiÕt bÞ phßng chèng ch¸y næ 15) Thang m¸y 16) HÖ thèng Gas vµ níc 17) TrÇn kü thuËt 88 . môc lôc I. Quy t¾c vµ nhiÖm vô chung 1) Quy t¾c vµ t c¸ch ®¹o ®øc nh©n viªn qu¶n lý 2) NhiÖm vô chung III..

Tµi liÖu vËn hµnh TOµ NHµ B¾C ¸ 1) BiÓn hiÖu chung cña toµ nhµ 2) B¶ng chØ dÉn trong toµ nhµ 3) B¸o c¸o tuÇn vÒ kh¸ch thuª 4) §iÓm ®ç xe dµnh cho kh¸ch tham quan 5) BiÓu ®å tæ chøc nh©n viªn 6) Ho¸ ®¬n tån ®äng 7) Ho¸ ®¬n th¸ng 8) Ho¸ ®¬n cho kh¸ch thuª 9) Giê sö dông ®iÒu hoµ 10) Ho¸ ®¬n ®iÖn 11) Sæ lé tr×nh hµng ngµy 12) B¶ng kiÓm kª hµng ho¸ 13) Hßm th 14) KiÓm so¸t kho hµng: danh môc vèn 15) KiÓm so¸t kho hµng: thiÕt bÞ bé phËn M&E 16) B¸o c¸o ho¹t ®éng bé phËn M&E 17) Ho¹t ®éng an ninh 18) Ho¹t ®éng vÖ sinh 19) Chøng tõ cho nh÷ng kho¶n chi nhá 20) Ho¸ ®¬n tõ nh÷ng nhµ thÇu nhá 21) PhiÕu yªu cÇu thang m¸y 22) B¸o c¸o sù cè vµ c¸ch gi¶i quyÕt 23) Häp Ban qu¶n lý dù ¸n/ Bé phËn qu¶n lý 24) KiÓm so¸t ch×a kho¸/ §¨ng ký 25) Hîp ®ång míi/ Hîp ®ång kh«i phôc 26) B¶o hiÓm vµ nh÷ng kho¶n bæ sung 27) An toµn ch¸y næ 89 .Indochina Riverside Towers 18) HÖ thèng cung cÊp níc 19) NhiÖm vô nh©n viªn tr«ng xe 20) B¶o vÖ hÇm ®Ó xe 21) Nh÷ng dÊu hiÖu kh¶ nghi 22) Tµi s¶n t×m thÊy 23) Sæ lé tr×nh kh¸ch ra vµo CB Richard Ellis (Vietnam) Co.. IV. Ltd.

tµi liÖu chuÈn vÒ nh÷ng ho¹t ®éng cña toµ nhµ B¶ng liÖt kª nh÷ng danh môc qu¶n lý toµ nhµ BiÓu mÉu yªu cÇu mua hµng BiÓu mÉu yªu cÇu c«ng viÖc MÉu ®Ò nghÞ Ho¸ ®¬n ®îc uû quyÒn Híng dÉn ®¨ng ký dïng ch×a kho¸ Thñ tôc chuyÓn vµo vµ chuyÓn ra khái toµ nhµ §iÒu hoµ sau giê lµm viÖc 1) 2) 3) 4) 5) 6) 7) 8) 90 . 1) 2) 3) 4) 5) 6) 7) CB Richard Ellis (Vietnam) Co.Indochina Riverside Towers 28) Sù bè trÝ kh¸ch thuª 29) Hoµn thiÖn néi thÊt 30) Ng©n s¸ch cho n¨m V. Ltd. Tµi liÖu híng dÉn gi¶i quyÕt sù cè C¸c b¸o c¸o B·o lín Ch¸y Dß gas Háng thang m¸y TiÕng ån Tai n¹n giao th«ng 8) Khñng bè b»ng bom 9) Tµng tr÷ hµng ¨n c¾p 10) MÊt ®iÖn 11) NgËp lôt 12) VËt thÓ l¹ 13) Dß èng níc VI..

Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. I.. Néi dung c«ng viÖc 91 .

Gi¸m ®èc qu¶n lý toµ nhµ sÏ cung cÊp c¸c dÞch vô qu¶n lý chuyªn nghiÖp. ®¶m b¶o lÞch ph©n c«ng nh©n viªn lµm viÖc trong kú nghØ. Díi ®©y lµ nh÷ng néi dung c«ng viÖc cña nh©n viªn bé phËn qu¶n lý toµ nhµ. Tr¸ch nhiÖm vµ nghÜa vô: • §iÒu khiÓn. c¸c dÞch vô vÖ sinh. vµ cã tr¸ch nhiÖm b¸o c¸o trùc tiÕp víi Tæng gi¸m ®èc. Nh÷ng c«ng viÖc nµy cã thÓ thay ®æi theo thêi gian. 92 . • Gi÷ liªn l¹c ®Òu ®Æn víi Gi¸m s¸t Kü thuËt.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. kiÓm so¸t c¸c vËt g©y h¹i vµ dÞch vô thang m¸y ph¶i ®îc thùc hiÖn ®ång bé vµ n»m trong vßng kiÓm so¸t tµi chÝnh cho phÐp. §Æc biÖt. chÞu tr¸ch nhiÖm vÒ ho¹t ®éng cña hä.. • §iÒu hµnh vµ xem xÐt ho¹t ®éng cña c¸c nhµ thÇu cung cÊp dÞch vô trong toµ nhµ. 1) VÞ trÝ: Gi¸m ®èc toµ nhµ NhiÖm vô: cã mÆt t¹i Toµ nhµ B¾c ¸ (díi ®©y gäi lµ toµ nhµ) vµ ®iÒu hµnh c¸c ho¹t ®éng hµng ngµy cña toµ nhµ. • Thêng xuyªn kiÓm tra toµ nhµ. gi¸m s¸t vµ tæ chøc nh©n viªn c¸c phßng ban qu¶n lý. ®¶m b¶o c¸c dÞch vô trong toµ nhµ ®¹t hiÖu qu¶ tèt. an ninh. Ltd.

• Chó ý kiÓm tra toµn bé ho¹t ®éng cña toµ nhµ. söa ch÷a vµ ®iÒu hµnh toµ nhµ ®îc duy tr× thùc hiÖn theo quy ®Þnh vµ ®¶m b¶o viÖc kiÓm tra c¸c bé phËn cña toµ nhµ. c¸c ®iÒu kiÖn cña kh¸ch thuª vµ tho¶ thuËn ®ç xe. an ninh. vÖ sinh. nhÊt qu¸n vµ chuyªn nghiÖp. • §¶m b¶o r»ng nh©n viªn bé phËn qu¶n lý toµ nhµ ph¶i quan t©m tíi nh÷ng phµn nµn vµ ®Ò nghÞ cña kh¸ch hµng (®îc ghi trong Sæ phª b×nh gãp ý cña kh¸ch thuª). Gi¸m ®èc qu¶n lý toµ nhµ sÏ qu¶n lý nh©n viªn mét c¸ch hiÖu qu¶ díi sù gi¸m s¸t cña hä vµ hä sÏ ®¶m b¶o viÖc kh¸ch thuª còng sÏ nhËn ®îc c¸c dÞch vô qu¶n lý mét c¸ch toµn diÖn. Qu¶n lý tµi chÝnh. bao gåm viÖc sö dông hÌ ®êng. Ltd. nh»m cung cÊp cho kh¸ch thuª b¶ng liÖt kª bao gåm c¸c kho¶n sö dông hµng ngµy cña kh¸ch thuª. b¶o dìng. • Thùc hiÖn nhiÖm vô cña §éi trëng ®éi cøu ho¶ trong trêng hîp ho¶ ho¹n hoÆc bÞ tÊn c«ng. • Ph¸t triÓn vµ duy tr× nh÷ng ch¬ng tr×nh liªn kÕt kh¸ch thuª vµ toµ nhµ còng nh viÖc liªn hÖ thêng xuyªn víi kh¸ch thuª nh»m ®¹t ®îc sù hµi lßng cña hä. • §¶m b¶o cung cÊp th«ng tin míi nhÊt vµ chÝnh x¸c nhÊt cho bé phËn kÕ to¸n. thang m¸y. • Cung cÊp cho Chñ ®Çu t c¸c b¸o c¸o viÖc thùc hiÖn 4 nhiÖm vô chÝnh cña c«ng viÖc qu¶n lý nh: Qu¶n lý vËt chÊt. • Qu¶n lý kh¸ch thuª trong viÖc tu©n thñ c¸c ®iÒu kho¶n trong hîp ®ång thuª. Qu¶n lý kh¸ch thuª vµ Qu¶n lý rñi ro. • Theo dâi nh÷ng tµi liÖu trong cuèn Híng dÉn ®iÒu hµnh nãi chung vµ cuèn Danh môc nhiÖm vô qu¶n lý toµ nhµ. • ChÞu tr¸ch nhiÖm vÒ tÊt c¶ c¸c ho¸ ®¬n liªn quan ®Õn toµ nhµ vµ lµm râ sù kh¸c biÖt gi÷a khu vùc chung vµ khu vùc kh¸ch thuª. cöa ra vµo. • Hç trî viÖc s¶n xuÊt vµ thùc hiÖn tµi liÖu híng dÉn xö lý t×nh huèng trong c¸c trêng hîp khÈn nh thùc tËp tho¸t hiÓm khi x¶y ra ch¸y. c¸c ®Ò nghÞ mua hµng ph¸t sinh trong ho¹t ®éng qu¶n lý toµ nhµ. NhiÖm vô vµ tr¸ch nhiÖm c«ng viÖc: • Thêng xuyªn kiÓm tra toµ nhµ vµ ®¶m b¶o viÖc giíi thiÖu. • §iÒu hµnh vµ kiÓm so¸t c¸c phiÕu mua hµng. 2) VÞ trÝ: TRî Lý GI¸M §èC / ®iÒu phèi kh¸ch hµng NhiÖm vô: §iÒu phèi kh¸ch hµng chÞu tr¸ch nhiÖm b¸o c¸o trùc tiÕp víi Gi¸m ®èc toµ nhµ. 93 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.. khu vùc chung.

• KiÓm tra ho¹t ®éng cña c¸c nhµ thÇu cung cÊp dÞch vô nh: vÖ sinh.. B¸o c¸o vµ nhËn nhiÖm vô trùc tiÕp cho/tõ Gi¸m ®èc Toµ nhµ. t×m nhµ thÇu dÞch vô cho toµn bé hÖ thèng kü thuËt h¹ tÇng cña Toµ nhµ. §¶m b¶o viÖc phßng ngõa c¸c sù cè kü thuËt. thay thÕ. söa ch÷a hµng quý. • §¶m b¶o tÝnh ho¹t ®éng liªn tôc cña mäi hÖ thèng kü thuËt toµ nhµ. ngêi giao hµng vµ c¸c t vÊn viªn. • §¶m b¶o r»ng kÕ ho¹ch l¾p ®Æt cïng th«ng sè kü thuËt v¨n phßng cña kh¸ch thuª ph¶i ®îc tr×nh lªn Ban qu¶n lý toµ nhµ ®Ó chê phª duyÖt. b¸o c¸o l¹i cho KÕ to¸n vµo ngµy 20 hµng th¸ng. thang m¸y vµ vËt g©y h¹i. híng dÉn. hç trî viÖc trang trÝ néi thÊt cña kh¸ch thuª theo ®óng tiªu chuÈn cña toµ nhµ. • KiÓm so¸t viÖc l¾p ®Æt v¨n phßng cña kh¸ch thuª ®Ó hç trî hä vÒ ®iÒu kiÖn lµm viÖc trong toµ nhµ nh tho¶ thuËn ban ®Çu trong Hîp ®ång cho thuª. gi¸m s¸t c«ng viÖc cña §éi kü thuËt. NhiÖm vô vµ tr¸ch nhiÖm c«ng viÖc: • Thêng xuyªn kiÓm tra. 94 . • Lªn kÕ ho¹ch b¶o dìng. ngµy cña toµn bé hÖ thèng. • §¶m b¶o c¸c ho¹t ®éng cña toµ nhµ ®îc diÔn ra an toµn mäi chç vµ mäi lóc. an ninh. phèi hîp ho¹t ®éng cña c¸c nhµ thÇu kü thuËt. • LËp kÕ ho¹ch dù trï vËt t. gi¸m s¸t. • §äc vµ ghi chÐp chØ sè tiªu thô ®iÖn cña c¸c kh¸ch thuª. thiÕt bÞ cña toµ nhµ. • KiÓm tra. gi¸m s¸t. • KiÓm so¸t t¹i tÊt c¶ c¸c lèi vµo cña toµ nhµ ®èi víi c¸c ®èi tîng: kh¸ch. 3) VÞ TRÝ: GI¸M S¸T Kü THUËT NhiÖm vô: Gi¸m s¸t kü thuËt chÞu tr¸ch nhiÖm ph©n c«ng. • Thùc hiÖn bÊt kú nhiÖm vô hç trî nµo theo yªu cÇu cña Gi¸m ®èc qu¶n lý toµ nhµ hoÆc Trî lý gi¸m ®èc qu¶n lý toµ nhµ. hµng tuÇn. hµng th¸ng. • Tæ chøc s¾p xÕp c¸c ho¹t ®éng söa ch÷a vµ b¶o tr× toµ nhµ theo yªu cÇu cña Gi¸m ®èc qu¶n lý toµ nhµ hoÆc Trî lý gi¸m ®èc toµ nhµ vµ ph©n c«ng cho c¸c bé phËn liªn quan gi¶i quyÕt. Ltd. trang thiÕt bÞ tiªu hao phôc vô toµ nhµ • Phª chuÈn.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. söa ch÷a. • Thêng xuyªn liªn hÖ víi Gi¸m ®èc qu¶n lý toµ nhµ ®Ó hç trî hoÆc thùc hiÖn bÊt kú nhiÖm vô ®îc yªu cÇu nµo. • §¶m b¶o viÖc xuÊt c¸c phiÕu b¸o nî ®a lªn bé phËn kÕ to¸n vµo c¸c ngµy 20 cña mçi th¸ng.

bÊt thêng. cña c¸c hÖ thèng kü thuËt trong toµ nhµ. trî gióp kh¸ch ®Õn th¨m vµ lµm viÖc t¹i toµ nhµ m«t c¸ch chu ®¸o. C«ng viÖc kh¸c khi ®îc yªu cÇu. theo sù ph©n c«ng cña Gi¸m s¸t kü thuËt Ph¸t hiÖn nh÷ng háng hãc. B¸o c¸o kÞp thêi cho Gi¸m s¸t kü thuËt.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. vËn hµnh hÖ thèng. 6) VÞ TRÝ: NH¢N VI£N Kü THUËT NhiÖm vô: B¸o c¸o vµ nhËn nhiÖm vô cho/tõ Gi¸m s¸t kü thuËt Thùc thi c¸c c«ng viÖc kü thuËt nh söa ch÷a. cøu hé cña toµ nhµ. trong ph¹m vi Toµ nhµ. tËn t×nh CÊp thÎ ra vµo toµ nhµ t¹m cho kh¸ch theo ®óng quy tr×nh. b¶o tr×.. ch÷a ch¸y. chuyªn nghiÖp. TiÕp ®ãn. gän gµng.. • §ãng vai trß thµnh viªn thêng trùc cña ®éi phßng ch¸y. sö lý ngay lËp tøc mét c¸ch hîp lý nÕu cã thÓ. Ltd. • §ãng vai trß Phô tr¸ch An toµn VÖ sinh lao ®éng cho toµn bé toµ nhµ. nguy c¬ . b¶o dìng. TiÕp nhËn vµ sö lý mét c¸ch chuyªn nghiÖp mäi ph¶n håi/®Ò nghÞ/ yªu cÇu cña kh¸ch hµng §ãng vai trß phiªn dÞch trong trêng hîp cÇn thiÕt. • C«ng viÖc kh¸c khi ®îc yªu cÇu 5) VÞ TRÝ: LÔ T¢N NhiÖm vô: B¸o c¸o cho Trî lý Gi¸m ®èc Toµ nhµ §¶m b¶o duy tr× khu vùc s¶nh lÔ t©n s¹ch sÏ. 95 . sù cè. Duy tr× kh¶ n¨ng liªn l¹c 24/7 trong mäi t×nh huèng... • Ho¹t ®éng nh mét kÕ to¸n cho mäi kho¶n thu/chi/c«ng nî cña Ban Qu¶n lý Toµ nhµ. • Lµm viÖc nh mét lÔ t©n cña Toµ nhµ khi ®îc yªu cÇu. • C«ng viÖc kh¸c theo sù ph©n c«ng cña Gi¸m ®èc Toµ nhµ 4) VÞ TRÝ: NH¢N VI£N HµNH CHÝNH NhiÖm vô: B¸o c¸o cho Trî lý Gi¸m ®èc Toµ nhµ • ChÞu tr¸ch nhiÖm trä gióp vÒ mÆt ng«n ng÷ cho Gi¸m ®èc Toµ nhµ khi cÇn thiÕt • ChÞu tr¸ch nhiÖm hç trî vÒ mÆt hµnh chÝnh/nh©n sù cho mäi ho¹t ®éng cña Ban Qu¶n lý Toµ nhµ.. híng dÉn.

Tham gia ®éi Phßng ch¸y. phèi hîp víi c¸c nhµ thÇu thi c«ng trong toµ nhµ theo sù ph©n c«ng cña Gi¸m s¸t kü thuËt. NhiÖm vô vµ néi quy chung C¸c nhiÖm vô díi d©y ®îc ¸p dông cho toµn bé nh©n viªn CBRE.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.. MÆc dï c¸c ®iÒu kho¶n ®îc miªu t¶ chØ dµnh cho nh©n viªn t¹i Toµ nhµ B¾c ¸ song nã cã thÓ thay ®æi theo thêi gian. 96 . hç trî. C¸c c«ng viÖc kh¸c theo sù chØ ®¹o cña Gi¸m s¸t kü thuËt. cøu hé cña Toµ nhµ. II. Tham gia gi¸m s¸t. Ltd.

ChÝnh v× thÕ.. c¸ ®é trong c«ng ty. 6/ Nghiªm cÊm ®¸nh b¹c. tÝnh lÞch sù vµ ngay c¶ Gi¸m ®èc qu¶n lý toµ nhµ còng ph¶i cã tr¸ch nhiÖm tu©n thñ quy ®Þnh nµy. 1) Néi quy vµ nguyªn t¾c ®èi víi nh©n viªn Sù thµnh c«ng cña c«ng t¸c qu¶n lý toµ nhµ phô thuéc rÊt nhiÒu vµo nhËn thøc cña kh¸ch thuª vÒ dÞch vô qu¶n lý.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 5/ Nghiªm cÊm uèng rîu. chÝch thuèc phiÖn trong giê lµm viÖc. 97 . Ltd. Trong trêng hîp cã viÖc ph¶i ra ngoµi th× ph¶i: a) Trong giê lµm viÖc: xin phÐp hoÆc Gi¸m ®èc qu¶n lý toµ nhµ. Mét dÞch vô lµm hµi lßng kh¸ch hµng phô thuéc vµo n¨ng lùc. nh©n viªn qu¶n lý ph¶i tu©n thñ c¸c quy ®Þnh chuÈn vÒ t c¸ch ®¹o ®øc. 3/ Nh©n viªn ph¶i ®eo thÎ tªn CBRE (Vietnam) trong giê lµm viÖc. h¹nh kiÓm vµ sù kÕt hîp cña c¸c nh©n viªn qu¶n lý. 4/ Nh©n viªn ph¶i tu©n theo quy ®Þnh cña Gi¸m ®èc Toµ nhµ. 2/ Kh«ng mét nh©n viªn nµo ®îc ®i ra ngoµi trong giê lµm viÖc mµ kh«ng xin phÐp. TÊt c¶ nh©n viªn qu¶n lý toµ nhµ ph¶i thùc hiÖn vµ tu©n thñ c¸c quy ®Þnh sau: 1/ Nh©n viªn ph¶i t«n träng triÖt ®Ó quy ®Þnh lµm viÖc tèi thiÓu 8 tiÕng/ngµy vµ cã thÓ thay ®æi theo thêi gian. b) Ngoµi giê lµm viÖc: hái Gi¸m ®èc qu¶n lý toµ nhµ hoÆc Trî lý Gi¸m ®èc qu¶n lý toµ nhµ ®Ó xin chØ dÉn.

b¶o vÖ vµ ®iÒu hµnh hiÖu qu¶ viÖc thùc thi nhiÖm vô cña c¸c nh©n viªn cÊp díi theo quy ®Þnh mµ C«ng ty ®Ò ra. 12/ SÏ ph¶i båi thêng nÕu lµm thiÖt h¹i ®Õn bÊt kú tµi s¶n nµo cña toµ nhµ. duy tr× nguån vèn còng nh n©ng cÊp tµi s¶n trong toµ nhµ. 7/ Nghiªm cÊm ngñ trong giê lµm viÖc. 98 . Gi¸m ®èc qu¶n lý toµ nhµ sÏ duy tr× ®îc sù cung cÊp c¸c dÞch vô mét c¸ch hiÖu qu¶ nhÊt cho kh¸ch thuª. 13/ Nghiªm cÊm mäi h×nh thøc tiÕt lé th«ng tin vÒ chÝnh s¸ch cña toµ nhµ mµ kh«ng ®îc sù cho phÐp cña Gi¸m ®èc Qu¶n lý Toµ nhµ.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Gi¸m ®èc qu¶n lý toµ nhµ sÏ lËp kÕ ho¹ch ng¾n h¹n cho viÖc ®iÒu hµnh vµ qu¶n lý toµ nhµ. 2) NhiÖm vô chung Gi¸m ®èc qu¶n lý toµ nhµ Gi¸m ®èc qu¶n lý toµ nhµ lµ nh©n viªn cao cÊp cña toµ nhµ. 8/ Kh«ng hót thuèc trong giê lµm viÖc trong toµ nhµ. B»ng c¸ch liªn hÖ hµng ngµy víi kh¸ch thuª.. Gi¸m ®èc qu¶n lý toµ nhµ cã tr¸ch nhiÖm duy tr× viÖc thùc hiÖn Néi quy toµ nhµ bao gåm c¶ chØ dÉn l¾p ®Æt v¨n phßng vµ c¸c chÝnh s¸ch kh¸c. 11/ Kh«ng ®îc lµm viÖc cho mét c«ng ty kh¸c cïng thêi gian nÕu kh«ng ®îc sù chÊp thuËn. 10/ Nghiªm cÊm mäi h×nh thøc nµi xin c¸c t lîi tõ phÝa kh¸ch thuª. 4. ®äc s¸ch b¸o. 3. 15/ TÊt c¶ nh©n viªn ph¶i thÓ hiÖn th¸i ®é lµm viÖc chuyªn nghiÖp ®Ó ph¶n ¸nh h×nh ¶nh cña Toµ nhµ B¾c ¸. Tr¸ch nhiÖm cña Gi¸m ®èc Qu¶n lý Toµ nhµ hä liªn quan ®Õn c¸c lÜnh vùc sau: 1. Gi¸m ®èc toµ nhµ cã tr¸ch nhiÖm ®iÒu hµnh c¸c ho¹t ®éng cña toµ nhµ díi sù kiÓm so¸t cña m×nh. nghe nh¹c hoÆc xem TV trong giê lµm viÖc. 14/ Nghiªm cÊm mäi h×nh thøc sö dông tµi s¶n chung vµo môc ®Ých riªng. cã tr¸ch nhiÖm trong c«ng t¸c ®µo t¹o. 2. Ltd. 9/ Kh«ng trß truyÖn.

Gi¸m ®èc qu¶n lý toµ nhµ sÏ tham vÊn ý kiÕn C«ng ty vµ Chñ ®Çu t. Bé phËn kÕ to¸n sÏ thùc hiÖn viÖc cung cÊp ho¸ ®¬n tµi chÝnh theo yªu cÇu. 8. 2. 6.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Gi¸m ®èc qu¶n lý toµ nhµ sÏ duy tr× toµn bé c«ng viÖc. Bé phËn kÕ to¸n sÏ chÞu tr¸ch nhiÖm c¸c kho¶n ®Æt cäc hµng ngµy. 3. Bé phËn kÕ to¸n sÏ thùc hiÖn c¸c b¶n ghi nhí vÒ tÊt c¶ ho¹t ®éng giao dÞch tµi chÝnh cña Toµ nhµ B¾c ¸ Bé phËn kÕ to¸n phèi hîp víi Chñ ®Çu t sÏ ®¶m tr¸ch viÖc chuÈn bÞ ho¸ ®¬n cho kh¸ch thuª Bé phËn kÕ to¸n sÏ ®¶m b¶o r»ng sæ s¸ch kÕ to¸n cña Toµ nhµ ®îc cËp nhËt vµ lu gi÷ hµng ngµy. 7. Gi¸m ®èc qu¶n lý toµ nhµ sÏ tham gia vµo c¸c ho¹t ®éng qu¶n lý hµng ngµy cña toµ nhµ. 99 . NÕu kh«ng gi¶i quyÕt ®îc vÊn ®Ò. cã thÓ tæng kÕt c¸c nhiÖm vô cña bé phËn kÕ to¸n nh sau: 1. NhiÖm vô KÕ to¸n Nh×n chung. TÊt c¶ vi ph¹m sÏ ®îc kiÓm tra mét c¸ch nhanh chãng vµ triÖt ®Ó vµ nÕu cã bÊt kú trêng hîp vi ph¹m nµo cña cÊp díi. Ltd. Bé phËn kÕ to¸n sÏ chÞu tr¸ch nhiÖm ph©n lo¹i ho¸ ®¬n thu vµ ho¸ ®¬n chi. Gi¸m ®èc qu¶n lý toµ nhµ sÏ tham kh¶o ý kiÕn cña C«ng ty vµ Chñ ®Çu t. 4.. 5. 6. Gi¸m ®èc qu¶n lý toµ nhµ sÏ gi¸m s¸t c¸c nhiÖm vô ®îc thùc thi hµng ngµy vµ ®µo t¹o nh©n viªn míi. 5. ®a ra ph¬ng thøc hµnh ®éng ®Ó gi¶i quyÕt vÊn ®Ò. Gi¸m ®èc toµ nhµ sÏ chØ ®¹o c«ng viÖc cho cÊp díi vµ ®¶m b¶o r»ng tÊt c¶ c«ng viÖc sÏ ®îc thùc hiÖn trïng khíp víi híng dÉn cña C«ng ty vµ V¨n phßng qu¶n lý. B¶n b¸o c¸o sÏ ®îc duyÖt ngay trong trêng hîp cÇn thiÕt. ®¶m b¶o viÖc thùc hiÖn c«ng viÖc cña hä phï hîp víi tiªu chuÈn ®Ò ra.

§iÒu phèi kh¸ch hµng Nh×n chung. §iÒu phèi kh¸ch hµng sÏ b¶o vÖ toµ nhµ vµ ng¨n chÆn mäi sù vi ph¹m. 2. §iÒu phèi kh¸ch hµng sÏ n¾m râ c¸c ho¹t ®éng cña hÖ thèng an ninh. 3.. §iÒu phèi kh¸ch hµng sÏ thùc hiÖn c¸c nhiÖm vô theo sù chØ ®¹o trùc tiÕp cña Gi¸m ®èc qu¶n lý toµ nhµ. Ltd. Bé phËn kÕ to¸n sÏ thùc hiÖn bÊt kú nhiÖm vô nµo theo yªu cÇu cña Gi¸m ®èc qu¶n lý toµ nhµ. thuÕ vµ giÊy phÐp.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. §iÒu phèi kh¸ch hµng thùc hiÖn c¸c nhiÖm vô sau: 1. Bé phËn kÕ to¸n chÞu tr¸ch nhiÖm liªn hÖ víi c¸c c¬ quan hµnh chÝnh liªn quan ®Õn ®¨ng ký kinh doanh. tai n¹n x¶y ra trong toµ nhµ. 8. Bé phËn kÕ to¸n sÏ chÞu tr¸ch nhiÖm chuÈn bÞ kÕ ho¹ch thu chi hµng ngµy díi sù t vÊn cña Gi¸m ®èc qu¶n lý toµ nhµ. téi ¸c. thiÕt bÞ phßng ch¸y vµ c¸c tµi s¶n kh¸ch cña toµ nhµ. 100 . 9. 7.

101 .. 2. Hµnh chÝnh Nh×n chung.. Ltd. Kh«ng ai cã thÓ vµo toµ nhµ mµ kh«ng cã giÊy tê tuú th©n. hÇm ®Ó xe. khu vùc chung. theo sù chØ ®¹o trùc tiÕp tõ Gi¸m ®èc qu¶n lý toµ nhµ. 5. §iÒu phèi kh¸ch hµng sÏ tuÇn tra c¸c khu vùc trong toµ nhµ nh thang bé. Nh©n viªn Hµnh ChÝnh sÏ thu gi÷ c¸c ®¬n phµn nµn cña kh¸ch hµng vµ gi¶i quyÕt ®Ó hä c¶m thÊy hµi lßng. Nh©n viªn Hµnh ChÝnh sÏ thùc hiÖn nhiÖm vô hç trî hµnh chÝnh cho Gi¸m ®èc toµ nhµ vµ kh¸ch hµng.Indochina Riverside Towers 4. 6. háng thang m¸y. Hµnh chÝnh thùc hiÖn c¸c nhiÖm vô sau: 1.. rß níc. §iÒu phèi kh¸ch hµng sÏ thÈm vÊn kh¸ch vµ ngêi l¹ vµo trong toµ nhµ mét c¸ch lÞch sù vµ ghi l¹i lý lÞch c¸ nh©n trong trêng hîp cÇn thiÕt. phßng ®iÒu hµnh. mÊt ®iÖn.. §iÒu phèi kh¸ch hµng sÏ gi¶i quyÕt mäi sù cè liªn quan ®Õn toµ nhµ nh: lôt léi. CB Richard Ellis (Vietnam) Co..

Nh©n viªn Hµnh ChÝnh sÏ thùc hiÖn bÊt kú nhiÖm vô nµo theo yªu cÇu cña Gi¸m ®èc qu¶n lý toµ nhµ.. 102 . Ltd. Nh©n viªn Hµnh ChÝnh sÏ chÞu tr¸ch nhiÖm vµ ®¶m tr¸ch Quü chi tiªu v¨n phßng cña toµ nhµ. 5. CB Richard Ellis (Vietnam) Co. 4.Indochina Riverside Towers 3. Nh©n viªn Hµnh ChÝnh sÏ t¹o ®iÒu kiÖn gi¶i quyÕt c¸c kho¶n chi vµ b¶o hiÓm theo PhiÕu ®Ò nghÞ mua hµng ®· ®îc Gi¸m ®èc toµ nhµ chÊp thuËn.

NH÷NG CHØ DÉN HIÖN HµNH Díi ®©y lµ c¸c chØ dÉn theo tiªu chuÈn ®îc thùc hiÖn vµ tu©n thñ bëi bé phËn thùc hiÖn c«ng t¸c qu¶n lý toµ nhµ cña C«ng ty CB Richard Ellis..Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ltd. hä cã thÓ chØnh söa. III. duyÖt vµ thùc hiÖn chóng trong c¸c toµ nhµ hä qu¶n lý. Nh÷ng chØ dÉn nµy ®îc sö dông nh mét híng dÉn cho c¸c gi¸m ®èc qu¶n l ý toµ nhµ. 1) an ninh chung cho toµ nhµ 103 .

ViÖc kiÓm tra nªn ®îc thùc hiÖn ®Òu ®Æn trong 1 ®ªm. 5. KiÓm so¸t lèi vµo B¾c ¸ lµ toµ nhµ V¨n phßng cho thuª víi nhiÒu c«ng ty vµ kh¸ch níc ngoµi v× vËy ®ßi hái ph¶i cã sù chó ý nhiÒu tíi bé phËn an ninh.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. g©y rèi hoÆc c¸c hµnh ®éng kh¶ nghi kh¸c. 104 . 3. Mäi ngêi cã mÆt trong toµ nhµ ®Òu ph¶i chÞu sù gi¸m s¸t cña Gi¸m ®èc qu¶n lý toµ nhµ. Khu v¨n phßng: Lèi vµo khu v¨n phßng sÏ ®îc më tõ 7h s¸ng ®Õn 7h tèi tõ thø 2 ®Õn thø 6 vµ tõ 7. Ýt nhÊt 1 lÇn/quý. 6. Khu ®ç xe: ®îc më trong suèt giê lµm viÖc c¶ 7 ngµy trong tuÇn. Gi¸m ®èc qu¶n lý toµ nhµ cã thÓ ra lÖnh ®ãng cöa toµ nhµ ®Ó ®¶m b¶o an toµn cho kh¸ch thuª còng nh tµi s¶n trong toµ nhµ. Ltd.30 h s¸ng ®Õn 1h chiÒu c¸c thø 7. 2. MÆc dï nhµ thÇu an ninh sÏ ®¶m tr¸ch c¸c dÞch vô liªn quan song Gi¸m ®èc qu¶n lý toµ nhµ vÉn ph¶i gi¸m s¸t ho¹t ®éng cña hä c¶ ngµy vµ ®ªm. Trong trêng hîp cã bÊt cø sù x©m ph¹m.. Tuy nhiªn Gi¸m ®èc qu¶n lý toµ nhµ kh«ng ph¶i chÞu bÊt kú tr¸ch nhiÖm nµo trong viÖc b¶o vÖ hµng ho¸ ®ã cho kh¸ch thuª. Nh÷ng lêi chØ dÉn sau ®îc ¸p dông ®èi víi nh©n viªn an ninh trong viÖc kiÓm so¸t c¸c lèi ra vµo toµ nhµ còng nh thùc hiÖn c¸c nhiÖm vô b¶o vÖ kh¸c mét c¸ch chÝnh x¸c. CÇn thiÕt ph¶i cã mét ®éi ngò ®Çy ®ñ c¸c nh©n viªn qu¶n lý vµ bÊt kú sù vi ph¹m nµo trong viÖc thùc hiÖn c¸c quy ®Þnh vÒ an ninh còng mang ®Õn mét kÕt qu¶ v« Ých. 1. Gi¸m ®èc qu¶n lý toµ nhµ cã thÓ kh«ng cho phÐp bÊt kú ai vµo toµ nhµ ngoµi giê lµm viÖc mµ kh«ng cã giÊy tê tuú th©n vµ cã thÓ yªu cÇu ®¨ng ký khi tíi vµ ra khái toµ nhµ. 4. BÊt kú hµnh ®éng g©y thiÖt h¹i vÒ an ninh. Gi¸m ®èc qu¶n lý toµ nhµ cã thÓ yªu cÇu nh÷ng ngêi mang hµng ho¸ hoÆc bÊt kú tµi s¶n nµo ra khái toµ nhµ ph¶i cã giÊy phÐp ra vµo ®îc c¸c c«ng ty thuª trong toµ nhµ cung cÊp cho. danh tiÕng hoÆc kh¸ch thuª cña toµ nhµ sÏ kh«ng ®îc vµo trong toµ nhµ. Ho¹t ®éng qu¶n lý hµng ngµy cña toµ nhµ kh«ng chØ lµ viÖc vËn hµnh hiÖu qu¶ viÖc sö dông mÆt b»ng cña kh¸ch thuª mµ cßn ph¶i ®¶m b¶o vÊn ®Ò an ninh theo tiªu chuÈn ®Ó duy tr× m«i trêng lµm viÖc an toµn vµ thuËn tiÖn.

§¶m b¶o sù trang trÝ t¹i c¸c khu vùc chung cña toµ nhµ lµ hiÖu qu¶. 2. Gi¸m ®èc qu¶n lý toµ nhµ ®¶m tr¸ch viÖc kiÓm tra ho¹t ®éng tuÇn tra trong 1 ®ªm Ýt nhÊt 1 lÇn/quý. ph¶i b¸o c¸o cho Gi¸m ®èc qu¶n lý toµ nhµ. 3. KiÓm tra c¸c khu vùc chung nh thang thêng. Khi thùc hiÖn nhiÖm vô tuÇn tra. nh©n viªn nªn: 1. dß gas. Gi¸m ®èc qu¶n lý toµ nhµ cÇn thêng xuyªn tuÇn tra. §¶m b¶o tÊt c¶ kho¸ cöa.. 8. Ghi l¹i tÊt c¶ c¸c trêng hîp ®¸ng nghi trong hÇm ®Ó xe vµ b¸o c¸o cho nh©n viªn an ninh nÕu cÇn thiÕt. • Xin lu ý r»ng thÎ nµy nh»m ®Ó b¶o vÖ kh¸ch thuª còng nh tµi s¶n cña hä cã trong toµ nhµ. 9. têng. 7. 5. phßng ®iÒu hµnh kü thuËt. thÒm vµ cöa sæ ®¶m b¶o kh«ng cã sù x©m ph¹m.. KiÓm tra tÊt c¶ c¸c thiÕt bÞ cña toµ nhµ. KiÓm tra tÊt c¶ khu vùc cña kh¸ch thuª nh ®ång hå ®o tiªu dïng. nh©n viªn cña hä ®Òu ph¶i cã thÎ ra vµo toµ nhµ do V¨n phßng qu¶n lý cÊp. kho¸ mãc hoÆc d©y xÝch cña kh¸ch thuª ®îc b¶o vÖ tèt.Indochina Riverside Towers 7. dß níc hoÆc lôt.. trÇn. Gi¸m ®èc qu¶n lý toµ nhµ kh«ng ph¶i chÞu tr¸ch nhiÖm víi bÊt kú háng hãc hoÆc mÊt m¸t nµo g©y ra do viÖc chÊp nhËn hay tõ chèi bÊt kú ngêi nµo ra vµo toµ nhµ theo nh nh÷ng ®iÒu kho¶n ®· viÕt ë trªn ThÎ ra vµo Toµ nhµ • TÊt c¶ c¸c kh¸ch thuª trong Trung t©m th¬ng m¹i IRT bao gåm c¶ c¸c nhµ thÇu. 6. §¶m b¶o tÊt c¶ c¸c cöa cña kh¸ch thuª vµ c¸c khu vùc ®Æc biÖt ®îc kho¸ theo chØ dÉn. 105 . Bé phËn TuÇn tra TuÇn tra lµ ph¬ng thøc hiÖu qu¶ nhÊt kh«ng chØ ®èi víi nhiÖmvô ng¨n chÆn téi ¸c mµ cßn gióp phßng chèng ch¸y næ vµ ph¸t hiÖn sai ph¹m trong trêng hîp b¶o dìng toµ nhµ hoÆc sù cè. Trong trêng hîp ph¸t hiÖn ra bÊt kú sù háng hãc nµo hoÆc c¸c trêng hîp nh khãi thuèc. 4. Ph¶i th«ng b¸o cho nh©n viªn an ninh tÊt c¶ c¸c trêng hîp ®¸ng nghi ng¹i trong toµ nhµ. Trong trêng hîp ph¸t hiÖn ra cöa v¨n phßng hoÆc gian hµng cha ®îc kho¸. Ltd. Mäi háng hãc cÇn ph¶i ®îc th«ng b¸o kÞp thêi. §Ò nghÞ ®eo thÎ trong giê lµm viÖc trong toµ nhµ ®Ó nh©n viªn an ninh cã thÓ kiÓm so¸t ®îc. nh©n viªn b¶o vÖ ph¶i th«ng b¸o cho kh¸ch thuª ®Ó hä ®Õn kiÓm tra vµ kho¸ l¹i. vên. CB Richard Ellis (Vietnam) Co.

106 . ®Æc biÖt lu ý thiÕt bÞ dËp löa vµ chu«ng b¸o ch¸y.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.. Ltd. TÊt c¶ nh©n viªn cÇn ph¶i n¾m ®îc th«ng tin nµy. 11. 3. §¶m b¶o r»ng hÖ thèng nµy kh«ng bÞ ph¸ háng hoÆc b¸o ®éng gi¶. 2. TuÇn tra hµng ngµy 1. nÕu cã. §Æc biÖt lu ý ®Õn viÖc hÖ thèng thang m¸y ph¶i ®îc vËn hµnh tèt. CÇn nhËn thøc ®îc r»ng ho¹t ®éng tuÇn tra toµ nhµ lµ ho¹t ®éng cã tÇm quan träng to lín trong c«ng t¸c qu¶n lý. C«ng t¸c tuÇn tra trong Toµ nhµ thêng ®îc c¸c Gi¸m ®èc qu¶n lý toµ nhµ/ Trî lý Gi¸m ®èc ®¶m tr¸ch. 4. söa ch÷a vµ b¶o dìng cña mét toµ nhµ. Chó ý ®Õn tÊt c¶ hÖ thèng b¸o trém. KiÓm tra hÖ thèng chiÕu s¸ng t¹i c¸c khu vùc chung trong toµ nhµ còng nh hÇm ®Ó xe ®Ó gi¶m thiÓu sù thiÖt h¹i nÕu cã. Tr¸nh mäi rñi ro do ho¶ ho¹n g©y ra. 10. Thêng xuyªn kiÓm tra hÖ thèng phßng chèng ch¸y næ. 5. Gi÷ cho lèi tho¸t hiÓm trong ®îc ®¶m b¶o an toµn. C¸c thiÕt bÞ phßng chèng ch¸y næ bao gåm b×nh cøu ho¶ ph¶i trong ®iÒu kiÖn sö dông tèt.

Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ltd. HÖ 2) B¸O C¸O HO¹T §éNG KIÓM TRA TRONG TOµ NHµ THèNG KIÓM TRA/B¸O C¸O 1. 2. Gi¸m ®èc qu¶n lý toµ nhµ ph¶i th«ng hiÓu toµn bé néi dung cuèn s¸ch nµy còng nh nh÷ng yÕu tè cÇn thiÕt cña c«ng t¸c qu¶n lý toµ nhµ vµ c¸c b¸o c¸o ho¹t ®éng kiÓm tra trong toµ nhµ. Gi¸m ®èc qu¶n lý toµ nhµ ph¶i ®¶m b¶o ho¹t ®éng tuÇn tra hµng ngµy ®îc thùc hiÖn mét c¸ch nghiªm tóc. 107 . B¶n b¸o c¸o sau tæng kÕt nh÷ng ho¹t ®éng qu¶n lý chÝnh yÕu trong th¸ng tríc. 3. C¸c b¸o c¸o ho¹t ®éng kiÓm tra trong toµ nhµ ph¶i ®îc Gi¸m ®èc ®iÒu hµnh phª duyÖt 1th¸ng/lÇn..

0 KiÕn nghÞ (B¾t ®Çu tõ tÇng thîng xuèng nhµ ®Õn cÇu thang) 2.02 M¸i nhµ : Y/N Y/N Drainage Block Exit Door Unlocked Y/N Y/N Debris Build-up Y/N Y/N Water Ponding Cladding Deterioration 108 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. TOµ NHµ B¾C ¸ B¸O C¸O TH¸NG HO¹T §éNG KIÓM SO¸T TOµ NHµ Toµ nhµ Ngêi lµm b¸o c¸o _______________ _______________ Th¸ng Ngµy _____________ _____________ 1. Ltd.0 Nh©n viªn qu¶n lý Kho b·i: Ho¹t ®éng chung/KiÕn nghÞ : 2..

05 Khu vùc s¶nh tÇng 1 vµ vØa hÌ chung: All doors secure Extinguishers OK Light Bulb replacement CCTV locations Y/N Y/N Y/N Y/N Smoke Detectors OK Rubbish Air-conditioning Obstruction Y/N Y/N Y/N Y/N Hose Reels OK Cleaning Toilet Areas Y/N Y/N Y/N KiÕn nghÞ : (use the above checklist to note deficiencies on each common area floor) 2.06 Lèi vµo tÇng 1 vµ s¶nh lÔ t©n : Granite Clean Fire Doors held open Lobby Information/Clean Y/N Y/N Y/N Window Clean Rubbish Glass Wall Panel Clean Y/N Y/N Y/N Floor Clean Light Bulb replacement Sliding Door Clean Y/N Y/N Y/N KiÕn nghÞ : 2..Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Nhµ vÖ sinh : Granite Clean Rubbish Y/N Y/N Mirror Clean Toilet Supplies Y/N Y/N Floor Clean Ventilation Y/N Y/N 109 . KiÕn nghÞ: 2. Ltd.04 Thang bé : Y/ N Y/ N Rubbish Entry Door Unlocked Y/N Y/N Light Bulb replacement Y/N Y/N Water Leakage Lights ON on Entry KiÕn nghÞ : 2.03 Phßng Kü thuËt Y/N Y/N Rubbish Entry Door Unlocked Y/N Y/N Grease Oil Y/N Y/N Water Leakage Lights ON Entry KiÕn nghÞ: 2.

Ngµy lµm vÖ sinh lÇn tríc KiÕn nghÞ 2.Indochina Riverside Towers Light Bulb replacement Y/N CB Richard Ellis (Vietnam) Co. Y/N Y/N KiÕn nghÞ : 2.08 HÇm ®ç xe : Floor Clean Toilets Clean Water Ponding Fire Doors held open Y/N Y/N Y/N Y/N Ceiling Pipes Clean Toilets Supplies Drainage OK Rubbish Y/N Y/N Y/N Y/N Water Leakage Fire Equipment Light Bulb replacement Driver Room Clean Y/N Y/N Y/N Y/N KiÕn nghÞ : (use the above checklist to note deficiencies on each common area floor) 2. Ltd..11 An ninh: C¸c ho¹t ®éng Lèi vµo toµ nhµ S¶nh thang m¸y HÇm ®Ó xe Thang bé/ TuÇn tra TÇng 1 TuÇn tra bªn trong toµ nhµ 110 .10 DÞch vô vÖ sinh C¸c ho¹t ®éng Lèi vµo toµ nhµ S¶nh thang m¸y Thang «t« Thang bé HÇm ®Ó xe KÝnh cöa sè bªn trong toµ nhµ Cöa sæ bªn ngoµi toµ nhµ .09 PhÝa trong thang m¸y : VÖ sinh sµn thang m¸y Y/N VÖ sinh têng thang m¸y Y/N VÖ sinh phÇn ®iÒu khiÓn Y/N KiÕn nghÞ : Sè thang Lift Number Lift Number 2.

7) Gi¶i quyÕt sù cè 1. Nh©n viªn v¨n phßng qu¶n lý ph¶i cung cÊp cho kh¸ch thuª ®Çy ®ñ c¸c thao t¸c xö lý thÝch hîp trong c¸c trêng hîp khÈn. Ltd. Nh©n viªn an ninh ph¶i cung cÊp cho kh¸ch thuª cuèn s¸ch chØ dÉn trong trêng hîp khÈn. 2. 111 . Ngêi lµm b¸o c¸o : Gi¸m ®èc toµ nhµ Ngµy Chó ý – B¶n b¸o c¸o nµy ®îc tr×nh duyÖt lªn Chñ ®Çu t tríc ngµy 15 hµng th¸ng. Gi¸m ®èc qu¶n lý toµ nhµ vµ Qu¶n lý kh¸ch thuª cã tr¸ch nhiÖm lu ý ®Õn thiÕt bÞ.Indochina Riverside Towers 2. kho hµng trong c¸c trêng hîp khÈn 5.12 C¶nh quan: C¸c ho¹t ®éngVên tîc C©y cèi HÖ thèng phun níc CB Richard Ellis (Vietnam) Co. TÊt c¶ nh©n viªn ph¶i tu©n thñ theo chØ dÉn cña Tµi liÖu xö lý t×nh huèng trong trêng hîp khÈn. Tr¸ch nhiÖm vµ nghÜa vô phßng chèng c¸c sù cè trong toµ nhµ ph¶i ®îc tu©n thñ trong suèt thêi gian lµm viÖc. 3. 4..

Toµn bé nh©n viªn v¨n phßng qu¶n lý ph¶i tr¶ lêi bÊt kú cuéc ®iÖn tho¹i gäi ®Õn nµo víi th¸i ®é lÞch sù vµ ghi l¹i tªn ngêi gäi. Ltd. V¨n phßng qu¶n lý kh«ng ®îc dïng ®Ó kh¸ch thuª. yªu cÇu vµ thêi gian gäi ®Õn. 8) V¨n phßng qu¶n lý 1.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 112 . 4. 3. V¨n phßng qu¶n lý ph¶i ®îc gi÷ g×n s¹ch sÏ vµ gän gµng trong suèt giê lµm viÖc vµ lu«n ph¶i cã Ýt nhÊt 1 ngêi tóc trùc kÓ c¶ trong giê ¨n tra. Gi¸m ®èc qu¶n lý toµ nhµ sÏ chÞu tr¸ch nhiÖm víi c¸c ho¹t ®éng cña v¨n phßng qu¶n lý ®ång thêi ®¶m b¶o c¸c kho¶n thu chi cña v¨n phßng kh«ng vît qu¸ ngìng cho phÐp. Kh«ng ®îc ¨n quµ. hót thuèc trong khu vùc v¨n phßng. l¸i xe nghØ ng¬i vµ còng kh«ng ph¶i lµ n¬i héi häp. 5. 2..

Ltd. 9) Tai n¹n. trém c¾p vµ c¸c trêng hîp rñi ro ph¶i ®îc göi tíi Gi¸m ®èc qu¶n lý toµ nhµ . Kh«ng ®îc ngñ l¹i hoÆc ®Ó c¸c vËt dông c¸ nh©n trong v¨n phßng hoÆc kho b·i toµ nhµ. B¶n b¸o c¸o v¾n t¾t vÒ tai n¹n. Trong bÊt kú trêng hîp khÈn nµo.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.. 3. 113 . 2. Nh©n viªn c¸c bé phËn liªn quan ph¶i cã mÆt t¹i hiÖn trêng tai n¹n ®Ó gäi hç trî trong trêng hîp cÇn thiÕt. c¶nh s¸t hoÆc cøu th¬ng) ®ång thêi tiÕp tôc theo dâi ®Ó hç trî cho c¸c bé phËn liªn quan lµm nhiÖm vô. 6. nh©n viªn qu¶n lý toµ nhµ hoÆc Gi¸m ®èc qu¶n lý toµ nhµ (nÕu ®ang cã mÆt) ph¶i lµ ngêi ®Çu tiªn th«ng b¸o t×nh h×nh cho bé phËn gi¶i quyÕt cã liªn quan (bé phËn cøu ho¶. trém c¾p vµ c¸c trêng hîp rñi ro kh¸c 1.

Mçi tñ ®ùng ®Òu cã file qu¶n lý liÖt kª danh s¸ch c¸c file ®îc lu gi÷ bªn trong. nh©n viªn cÊp díi cña hä cÇn th©u nhËn nh÷ng th«ng tin cÇn thiÕt ®Ó cËp nhËt vµo hå s¬. 3. nh©n viªn trong toµ nhµ ph¶i lµm ngay nh÷ng viÖc cÇn thiÕt theo chØ dÉn cña Gi¸m ®èc qu¶n lý toµ nhµ hoÆc nh©n viªn díi quyÒn nµo cã mÆt t¹i hiÖn trêng hoÆc theo chØ dÉn cña nh©n viªn bé phËn liªn quan.Indochina Riverside Towers 4. 2. Kh¸ch thuª sÏ cã mét b¶n sao bao gåm c¶ Hîp ®ång thuª diÖn tÝch hiÖn thêi cña hä. V¨n phßng qu¶n lý lu gi÷ hå s¬ toµ nhµ. C¸c yªu cÇu ®a tin kiÓu nµy sÏ ®îc C«ng ty hoÆc/vµ Chñ ®Çu t trùc tiÕp chØ ®¹o. 4. Gi¸m ®èc qu¶n lý toµ nhµ cÇn nhËn thøc ®îc tÇm quan träng cña viÖc lu tr÷ hå s¬ mét c¸ch ®Çy ®ñ vµ chÝnh x¸c vµ cÇn ph¶i ®¶m b¶o viÖc nÕu hä v¾ng mÆt. Trong trêng hîp x¶y ra sù cè. TÊt c¶ tµi liÖu chÝnh thøc sÏ ®îc lu gi÷. 114 .. Tµi liÖu vÒ kh¸ch thuª vµ hå s¬ cña toµ nhµ ®Òu ®îc lu gi÷ trong tñ ®ùng tµi liÖu cña V¨n phßng qu¶n lý. kh«ng ®îc th«ng b¸o víi c¸c ph¬ng tiÖn truyÒn th«ng hoÆc c«ng chóng nh÷ng th«ng tin vÒ c¸c sù cè x¶y ra trong toµ nhµ. 5. CB Richard Ellis (Vietnam) Co. 10) hå s¬ lu tr÷ cña toµ nhµ 1. 6. Ltd. Hå s¬ nµy cã thÓ dµnh cho Chñ ®Çu t kiÓm tra bÊt cø lóc nµo. Trong bÊt cø trêng hîp nµo.

dù to¸n ng©n s¸ch cña kh¸ch thuª. 5. V¨n phßng chÝnh cña CB Richard Ellis sÏ lu gi÷ toµn bé hîp ®ång. ChÝnh v× môc ®Ých nµy. Ltd. Trong trêng hîp cÇn thiÕt nh©n viªn v¨n phßng qu¶n lý cã nhiÖm vô thùc hiÖn c«ng viÖc b¶o dìng th«ng thêng.. 3. s¹ch sÏ.. ®Ó tiÖn cho viÖc tham kh¶o.. V¨n phßng chÝnh cña CBRE lµ n¬i thÝch hîp ®Ó cÊp ra c¸c tµi liÖu ®ã 6. 2. 11) söa ch÷a vµ b¶o dìng 1.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. b¸o c¸o. 115 . Nh÷ng c«ng cô. ch×a kho¸ cña kho ®Ó ®å b¶o dìng ph¶i ®îc s½n sµng cung cÊp cho Trî lý Gi¸m ®èc Toµ nhµ vµo bÊt kú lóc nµo. Kh¸ch thuª hoÆc c¸c nhµ thÇu x©y dùng (dï lµ cña toµ nhµ hoÆc kh¸ch thuª) ®Òu kh«ng ®îc phÐp g©y ra tiÕng ån trong giê hµnh chÝnh hoÆc ngoµi giê quy ®Þnh cña toµ nhµ. thiÕt bÞ vµ kho ®å b¶o dìng ®îc cung cÊp cho nh©n viªn khi cha dïng ®Õn ph¶i ®îc gi÷ an toµn. Gi¸m ®èc toµ nhµ cã tr¸ch nhiÖm trao c¸c b¶n vÏ míi nhÊt cho kh¸ch thuª vµ ®¶m b¶o r»ng hä biÕt ®îc c¸c tµi liÖu ®ã ®îc ®a ®Õn tõ ®©u.

5. Gi¸m ®èc qu¶n lý toµ nhµ ph¶i ch¾c ch¾n r»ng nh©n viªn söa ch÷a hoÆc nhµ thÇu cung cÊp dÞch vô nµy ph¶i tù ®¶m b¶o an toµn cho hä. 116 . kh¸ch thuª cã thÓ lµm b¶n b¸o c¸o lªn Gi¸m ®èc qu¶n lý toµ nhµ hoÆc Trî lý Gi¸m ®èc Toµ nhµ. SÏ rÊt nghiªm träng nÕu nh©n viªn v¨n phßng qu¶n lý kh«ng ghi l¹i vµ b¸o c¸o nh÷ng kiÕn nghÞ nµy. 4.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Gi¸m ®èc qu¶n lý toµ nhµ sÏ ®¶m tr¸ch c«ng trêng söa ch÷a. phµn nµn cña kh¸ch thuª ®Òu ph¶i ®îc ghi l¹i trong Sæ nhËt ký hµng ngµy cña toµ nhµ vµ ph¶i ®îc b¸o c¸o ngay cho Gi¸m ®èc qu¶n lý toµ nhµ nh÷ng trêng hîp nghiªm träng. kªu ca. Trong trêng hîp c¸c yªu cÇu. 12) KiÕn nghÞ cña kh¸ch thuª 1. Ltd. Nhµ thÇu M&E cã tr¸ch nhiÖm thùc hiÖn trong suèt thêi gian lµm viÖc ngo¹i trõ chØ dÉn riªng biÖt trong c¸c trêng hîp ®Æc biÖt. 2. Gi¸m s¸t Kü thuËt chÞu tr¸ch nhiÖm biªn so¹n tµi liÖu vÒ c¸c yªu cÇu söa ch÷a b¶o dìng theo lÞch tr×nh. kiÕn nghÞ kh«ng ®Çy ®ñ vµ dÔ hiÓu. TÊt c¶ c¸c kiÕn nghÞ..

Gi¸m ®èc qu¶n lý toµ nhµ hoÆc Trî lý Gi¸m ®èc Toµ nhµ cã thÓ quyÕt ®Þnh ngay c¸c hµnh ®éng cÇn thiÕt ®Ó gi¶i quyÕt vÊn ®Ò nhanh nhÊt. ®Ó tr¸nh c¸c háng hãc th«ng thêng. ChÝnh v× vËy. Tuú theo tÝnh chÊt nghiªm träng cña c¸c phµn nµn. TÊt c¶ c¸c khiÕu n¹i. kiÕn nghÞ cña kh¸ch thuª dï ®óng hay sai còng ph¶i ®îc nh©n viªn qu¶n lý tiÕp nhËn mét c¸ch lÞch sù nhÊt vµ ghi l¹i ®Çy ®ñ vµo Sæ nhËt ký. CB Richard Ellis (Vietnam) Co.Indochina Riverside Towers 3. nh©n viªn v¨n phßng qu¶n lý ph¶i nhËn thøc ®îc tÇm quan träng cña c«ng t¸c b¶o dìng toµ nhµ vµ c¸c dÞch vô liªn quan cña nã.. ViÖc kh«ng thùc hiÖn theo kÕ ho¹ch tÊt yÕu sÏ dÉn ®Õn c¸c háng hãc trong t¬ng lai vµ viÖc söa ch÷a sÏ tiªu tèn mét kho¶n chi phÝ. Ghi nhËn kÕt qu¶ vµo Sæ kiÕn nghÞ kh¸ch hµng. Víi c¸c trêng hîp khÈn thiÕt. Gi¸m s¸t Kü thuËt toµ nhµ nªn t vÊn cho Gi¸m ®èc qu¶n lý toµ nhµ ®a ra ch¬ng tr×nh b¶o dìng. Ltd. 13) B¶o dìng toµ nhµ §Ó ®¹t ®îc môc tiªu qu¶n lý. Díi ®©y lµ c¸c híng dÉn chung vÒ vÊn ®Ò nµy: 117 . Th ký/ LÔ t©n/ Qu¶n lý kh¸ch thuª Gi¸m s¸t Kü thuËt/ Trî lý G§ Gi¸m ®èc qu¶n lý toµ nhµ/ Gi¸m s¸t Kü thuËt/ Trî lý G§ Gi¸m s¸t Kü thuËt / Th ký/LÔ t©n v¨n phßng qu¶n lý 4. than phiÒn Ghi l¹i trong sæ nhËt ký toµ nhµ ChÊp thuËn th kiÕn nghÞ Gi¶i quyÕt kiÕn nghÞ cña kh¸ch thuª qua ®iÖn tho¹i hoÆc th Theo dâi ®Õn khi kiÕn nghÞ cña kh¸ch thuª ®îc gi¶i quyÕt. Gi¸m ®èc toµ nhµ sÏ chØ ®Þnh Gi¸m s¸t Kü thuËt hoÆc Trëng bé phËn an ninh gi¶i quyÕt tuú theo tr¸ch nhiÖm cña mçi bªn nh sau: NhiÖm vô bé phËn thùc hiÖn Kh¸ch thuª NhËn kiÕn nghÞ.

cöa háng kho¸ hoÆc c¸c thiÖt h¹i do hÖ thèng phun níc cøu ho¶ g©y ra. kho¸ vµ c¸c thiÕt bÞ kh¸c xem cÇn söa ch÷a hoÆc thay thÕ ë ®©u. hÖ thèng b¸o ch¸y. KiÓm tra sù cè hÖ thèng b¸o trém. Ltd. 1. BÊt kú sù vi ph¹m nµo còng ph¶i b¸o c¸o lªn Gi¸m ®èc qu¶n lý toµ nhµ.. Gi¸m ®èc qu¶n lý toµ nhµ ®ång thêi b¸o c¸o lªn C«ng ty hoÆc/vµ Chñ ®Çu t chê quyÕt ®Þnh gi¶i quyÕt cuèi cïng. 5. KiÓm tra hÖ thèng m¸y b¬m. thang m¸y vµ c«ng t¸c an ninh. háng èng dÉn níc. hÖ thèng ®iÒu hoµ vµ hÖ thèng qu¶n lý ®¶m b¶o chóng lu«n ë trong ®iÒu kiÖn ho¹t ®éng tèt. ch¸y ®Ìn huúnh quang. 6. Khi x¶y ra c¸c vÊn ®Ò sai háng vÒ trang thiÕt bÞ trong toµ nhµ nh ch¸y.. háng æ ®iÖn. Gi¸m ®èc qu¶n lý toµ nhµ sÏ th«ng b¸o cho Gi¸m s¸t Kü thuËt. cöa ra vµo. 7. B¸o c¸o ngay c¸c trêng hîp söa ch÷a hoÆc thay ®æi bÊt hîp lÖ nµo.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 118 . KiÓm tra háng hãc cña cöa sæ.. ®iÒu hoµ hoÆc tiÕng ån tõ c«ng t¾c. Kh«ng ®îc phÐp thay ®æi bÊt kú ®iÒu kho¶n nµo vÒ viÖc cung cÊp hÖ thèng ®iÒu hoµ kh«ng khÝ nÕu kh«ng ®îc phÐp cña chñ toµ nhµ. bÓ chøa níc ®Ó tr¸nh hiÖn tîng dß níc hoÆc ngËp lôt. 3. KiÓm tra hÖ thèng dÉn vµ tho¸t níc. 4. KiÓm tra sù cè cña tÊt c¶ c¸c hÖ thèng cung cÊp ®iÖn.. KiÓm tra hÖ thèng têng vµ trÇn nhµ.. hÖ thèng tho¸t hiÓm. 2. 14) HÖ thèng ®iÒu hoµ kh«ng khÝ 1.

Trong c¸c trêng hîp khÈn nh mÊt ®iÖn. 15) vÖ sinh 119 . 3.. Ph¶i b¸o c¸o víi Gi¸m ®èc qu¶n lý toµ nhµ c¸c trêng hîp háng lång b¶o vÖ m¸y ®iÒu hoµ. CB Richard Ellis (Vietnam) Co. Kh«ng ®îc ®Ó bÊt kú èng tho¸t níc nµo cña hÖ thèng ®iÒu hoµ rß dØ ra ë khu vùc c«ng céng xung quanh toµ nhµ. 4.Indochina Riverside Towers 2. Ltd. èng dÉn níc hoÆc bÊt kú háng hãc nµo kh¸c cña hÖ thèng nµy. 6. C«ng t¸c b¶o dìng ®Òu ®Æn ®îc nh©n viªn kü thuËt ®¶m nhËn ph¶i ®îc ghi l¹i mét c¸ch ®Çy ®ñ. 5. nh©n viªn v¨n phßng qu¶n lý ph¶i kiÓm tra hÖ thèng ®iÒu hoµ vµ b¸o cho bé phËn kü thuËt nÕu cÇn thiÕt. Kh«ng mét èng dÉn níc th¶i nµo ®îc l¾p nÕu cha ®îc phÐp cña Gi¸m s¸t Kü thuËt toµ nhµ.

®¶m b¶o r»ng c«ng t¸c vÖ sinh toµ nhµ ®îc thùc hiÖn theo tiªu chuÈn.. 7. 8. nghiªm cÊm nh©n viªn vÖ sinh ®ßi hái tiÒn c«ng tõ kh¸ch thuª ®Ó thùc hiÖn c¸c nhiÖm vô vÖ sinh nh dän r¸c v¨n phßng. nh÷ng vi ph¹m trong ca lµm viÖc cña nh©n viªn vÖ sinh. 5. lèi vµo vµ s¶nh tÇng trÖt) ®îc hoµn thµnh víi sù chÊp thuËn cña Gi¸m ®èc qu¶n lý toµ nhµ (nÕu cã mÆt) hoÆc (nÕu v¾ng mÆt) Trî lý. than phiÒn vÒ dÞch vô vÖ sinh sÏ ®îc ghi l¹i trong NhËt ký toµ nhµ vµ c¸c b¸o c¸o cña ûTrî lý. Nh©n viªn v¨n phßng qu¶n lý ph¶i duy tr× mèi quan hÖ tèt ®Ñp víi nh©n viªn vÖ sinh lµm viÖc trong toµ nhµ vµ gi÷ g×n mèi quan hÖ ®ã trong qu¸ tr×nh lµm viÖc.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. BÊt kú trêng hîp bÊt hoµ nµo còng ph¶i ®îc b¸o c¸o víi l·nh ®¹o cÊp trªn. Trong c¸c toµ nhµ kh«ng cã khu vùc sinh ho¹t riªng cho nh©n viªn vÖ sinh nÕu kh«ng cã sù ®ång ý cña Gi¸m ®èc qu¶n lý toµ nhµ hoÆc Chñ toµ nhµ. Ph¶i duy tr× ho¹t ®éng thanh tra ®Ó b¸o c¸o vµ chê sù phª duyÖt cña Gi¸m ®èc qu¶n lý toµ nhµ. Ltd. 3. Nh÷ng lçi kh«ng ®óng theo tiªu chuÈn vÖ sinh toµ nhµ. Trong mäi trêng hîp. 2. 6. 16) xö lý chÊt phÕ th¶i 120 . Gi¸m ®èc qu¶n lý toµ nhµ vµ Trî lý ph¶i ®Æc biÖt lu ý ®Õn vÊn ®Ò m¹ng nhÖn vµ bôi bÈn khi ®i tuÇn tra toµ nhµ. 4. x¸c nhËn c«ng viÖc ®· ®îc hoµn thµnh. nhîc ®iÓm cña thiÕt bÞ m¸y mãc vÖ sinh hoÆc c¸c kiÕn nghÞ. Nh÷ng thay ®æi vÒ nh©n viªn vÖ sinh ph¶i ®îc b¸o c¸o vµ chÊp thuËn cña Gi¸m ®èc toµ nhµ. ®©y lµ vÊn ®Ò cÇn ®Æc biÖt quan t©m. 1. Nh©n viªn vÖ sinh kh«ng ®îc phÐp rêi khái toµ nhµ cho ®Õn khi c¸c c«ng viÖc (vÖ sinh thang hµng. Gi¸m ®èc qu¶n lý toµ nhµ sÏ nhËn ®îc 1 b¶n sao ®Ó lu gi÷. sù thiÕu hôt ho¸ chÊt tÈy röa. Nh©n viªn v¨n phßng qu¶n lý ph¶i nhËn biÕt ®îc c¸ch lµm vÖ sinh thÝch hîp cho mçi toµ nhµ vµ ph¶i biÕt ®îc danh môc viÖc lµm vÖ sinh ®Ó kiÓm tra.

C¸c kho chøa hµng cã thÓ ®îc bè trÝ theo sù s¾p xÕp cña Gi¸m ®èc toµ nhµ. Kh«ng ®îc ®Ó hµng ë hÇm chøa r¸c hoÆc xung quanh khu vùc chøa r¸c th¶i. 5. Nh©n viªn vÖ sinh ®îc ®µo t¹o ®Ó thùc hiÖn c¸c c«ng viÖc thu gom r¸c th¶i trong toµ nhµ. thang bé vµ c¶nh quan xung quanh toµ nhµ kh«ng ®îc ®Ó cã r¸c th¶i. kho. 6. Ltd. 4. Thêng xuyªn kiÓm tra vµ lµm vÖ sinh hÇm. 1. thïng chøa r¸c. 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. C¸c khu vùc thu gom r¸c th¶i ph¶i ®îc lµm s¹ch vµ tÈy uÕ khi xe chë r¸c dêi ®i. C¸c khu vùc thang m¸y. B¶ng híng dÉn thu gom r¸c th¶i ®îc cung cÊp vµ duy tr× viÖc thùc hiÖn trõ phi ®îc söa ch÷a ®æi míi cña Gi¸m ®èc qu¶n lý toµ nhµ. NÕu cã r¸c t¹i c¸c khu vùc nµy ph¶i lËp tøc b¸o c¸o víi ngêi qu¶n lý ®Ó kh¾c phôc. 2. C¸c ho¹t ®éng l¾p ®Æt vµ trang bÞ cho v¨n phßng ph¶i ®îc gi÷ g×n s¹ch sÏ vµ tÈy uÕ hoÆc s¬n míi trong trêng hîp cÇn thiÕt. 17) KiÓm so¸t vËt g©y h¹i 121 ..

C¸c ®êng èng dÉn níc ph¶i ®îc kiÓm tra thêng xuyªn ®Ó tr¸nh ®äng níc. 5. lä hoa. Ltd. 1. 3. C¸c trêng hîp s©u bä hoÆc c¸c loµi gÆm nhÊm cã mÆt trong toµ nhµ hoÆc ®îc kh¸ch thuª ph¸t hiÖn ®Òu ®îc b¸o c¸o víi Gi¸m ®èc Toµ nhµ. lon níc.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. sät r¸c.. 18) ThiÕt bÞ phßng ch¸y ch÷a ch¸y 122 . Nh©n viªn nªn thêng xuyªn canh chõng sù s¶n sinh cña muçi tõ c¸c vòng níc. ng¨n chÆn sù sinh s«i cña muçi. Gi¸m ®èc qu¶n lý toµ nhµ vµ î Trî lý sÏ ®¶m b¶o c«ng t¸c nµy diÔn ra hiÖu qu¶. nhanh chãng lo¹i bá c¸c vËt nµy vµ lµm s¹ch c¸c vòng níc ®äng. Nhµ thÇu cã thÈm quyÒn sÏ thùc hiÖn viÖc kiÓm so¸t vËt g©y h¹i trong toµ nhµ. 4. 2.

Ph¶i b¸o c¸o víi Gi¸m ®èc qu¶n lý toµ nhµ vµ Trî lý nh÷ng trêng hîp háng hãc c¸c thiÕt bÞ nµy. 5. C¸c thiÕt bÞ phßng ch¸y ch÷a ch¸y ph¶i ®îc kiÓm tra ®Òu ®Æn. B¶ng híng dÉn kiÓm so¸t löa ph¶i ®îc göi tíi tÊt c¶ c¸c kh¸ch thuª. Ltd. Ph¸t hµnh Néi quy phßng ch¸y ch÷a ch¸y cho tÊt c¶ c¸c kh¸ch thuª trong toµ nhµ lµ cÇn thiÕt ®Ó híng dÉn hä c¸ch tho¸t hiÓm vµ xö lý trong nh÷ng trêng hîp khÈn.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 1. GiÊy b¶o hµnh thiÕt bÞ phßng ch¸y ch÷a ch¸y ph¶i ®îc lµm míi hµng n¨m vµ tr×nh cho v¨n phßng qu¶n lý toµ nhµ. 2. HÖ thèng chu«ng b¸o ch¸y ph¶i ®îc dïng thö 1th¸ng/lÇn hoÆc theo thêi h¹n chuÈn cho phÐp. 4. 6. 3.. ThiÕt bÞ phßng ch¸y ch÷a ch¸y ph¶i ®îc l¾p ®Æt t¹i phßng ®iÒu hµnh ®iÖn vµ phßng ®iÒu hµnh thang m¸y vµ ph¶i ®îc kiÓm tra hµng tuÇn. 7. 123 . BÓ chøa níc cøu ho¶ ph¶i s¹ch sÏ vµ s½n sµng khi cÇn thiÕt.

3. Ltd. Ph¶i ghi l¹i c¸c trêng hîp háng hãc cña thang m¸y. 5. Hµng ho¸ chØ ®îc chuyªn chë trong thang hµng khi thang ®ã ®· l¾p ®Æt c¸c thiÕt bÞ b¶o vÖ. 19) Thang m¸y Thang kh¸ch 1. Duy tr× liªn l¹c víi ngêi bÞ m¾c kÑt cho ®Õn khi gi¶i cøu ®îc hä. Mäi vÊn ®Ò háng hãc cña thang m¸y sÏ ®îc th«ng b¸o ngay ®Õn nhµ s¶n xuÊt.. 2. 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Híng dÉn chung sö dông thang m¸y 1. 4. Ph¶i b¶o dìng thang m¸y ®Þnh kú 1th¸ng/lÇn theo nh khuyÕn c¸o cña nhµ s¶n xuÊt. TrÎ em kh«ng ®îc ch¬i trong thang m¸y 6. Thang kh¸ch ph¶i ®îc kiÓm tra Ýt nhÊt 1lÇn/ngµy ®Ó ®¶m b¶o an toµn vµ s¹ch sÏ. Ph¶i b¸o c¸o víi Gi¸m ®èc qu¶n lý toµ nhµ c¸c trêng hîp háng hãc cña thang m¸y. 2. Kh«ng ®îc cho chã mÌo vµo thang kh¸ch. BÊt kú trêng hîp vi ph¹m nµo sÏ ®îc b¸o c¸o lªn Gi¸m ®èc qu¶n lý toµ nhµ xin chØ dÉn gi¶i quyÕt. Nh©n viªn vÖ sinh sÏ ph¶i lµm nhiÖm vô ngay lËp tøc t¹i thang m¸y nÕu cã bÊt kú chç bÈn nµo. Thang kh¸ch ®îc sö dông cho tÊt c¶ c¸c tÇng vµ ®îc ®iÒu khiÓn tù ®éng bëi c¸c nót bÊm t¬ng øng víi c¸c tÇng. 7. Cã 4 thang m¸y phôc vô khu v¨n phßng. 124 . Kh«ng sö dông thang kh¸ch ®Ó vËn chuyÓn hµng ho¸. B¸o c¸o víi nhµ s¶n xuÊt mäi trêng hîp háng hãc hoÆc sù cè cña thang m¸y. Ph¶i th«ng b¸o ngay lËp tøc c¸c trêng hîp m¾c kÑt ngêi trong thang m¸y ®Ó bé phËn qu¶n lý gi¶i cøu hä. 4.

Nh©n viªn v¨n phßng qu¶n lý ph¶i lu ý ®Õn c¸c kh¶ n¨ng dß gas vµ b¸o c¸o c¸c trêng hîp kh¶ nghi víi Gi¸m ®èc qu¶n l ý toµ nhµ. nh÷ng nót ®iÒu chØnh chÝnh trong toµ nhµ. Ltd. 2.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 5.. 20) Gas vµ níc 1. Chu«ng b¸o vµ hÖ thèng liªn l¹c cña thang m¸y ph¶i ®îc kiÓm tra hµng tuÇn vµ b¸o c¸o l¹i víi v¨n phßng qu¶n lý. 125 . Nh©n viªn v¨n phßng qu¶n lý ph¶i biÕt chç ®Æt b×nh gas vµ èng níc.

Toµ nhµ ®îc trang bÞ hÖ thèng truyÒn th«ng ®îc ®Æt trong trÇn.. Ltd. 126 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 21) trÇn kü thuËt 1. TÊt c¶ nh©n viªn ph¶i lµm quen víi Nh÷ng ChÝnh S¸ch vµ Néi Quy cña nh÷ng hÖ thèng nµy vµ híng dÉn kh¸ch thuª.

Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.. Kh«ng ®îc sö dông ®µi hoÆc anten tivi ë bÊt cø vÞ trÝ nµo trong toµ nhµ mµ kh«ng ®îc sù ®ång ý cña Gi¸m ®èc Qu¶n lý Toµ nhµ 22) HÖ thèng níc 127 . 2. Ltd.

23) NhiÖm vô chung cña nh©n viªn tr«ng gi÷ xe 128 .. Ltd. 2. phßng c¸c trêng hîp rØ sÐt. háng hãc vµ c¸c ®iÒu kiÖn an toµn. Ph¶i b¸o c¸o víi Gi¸m ®èc toµ nhµ c¸c trêng hîp háng èng dÉn hoÆc trµn níc. 3. 1. KiÓm tra hÖ thèng cung cÊp níc ®Òu ®Æn 2 lÇn/n¨m.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. thïng chøa vµ c¸c èng dÉn níc ph¶i ®îc kiÓm tra hµng tuÇn. s¹ch sÏ chung trong toµ nhµ ®Æc biÖt lµ ë khu ®Ó xe. HÇm chøa.

1. 6. 3. 5. Ghi l¹i c¸c sù cè x¶y ra trong HÇm ®ç xe vµ lµm b¸o c¸o víi bÊt kú trêng hîp h háng nµo c¸c thiÕt bÞ chung. KiÓm tra t¬ng tù ®êng xe vµo vµ c¸c thiÕt bÞ b¶o vÖ trong khu vùc gi÷ xe. 2. 9.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. NÕu ®ã lµ kh¸ch th¨m quan. nh©n viªn tr«ng gi÷ xe ph¶i lu ý ®Õn trêng hîp ®ã ®Ó ®¶m b¶o kh«ng x¶y ra hµnh vi gian lËn. 129 . Nh©n viªn tr«ng gi÷ xe ph¶i th«ng b¸o víi V¨n phßng qu¶n lý nÕu ph¸t hiÖn thÊy xe nµo kh«ng ®îc kho¸ ®Ó nh¾c chñ xe. KiÓm tra khu vùc gi÷ xe vµ ®¶m b¶o kh«ng xe nµo ®ç ngoµi n¬i quy ®Þnh. Ltd. §Ò nghÞ c¸c ph¬ng tiÖn dêi khái HÇm ®Ó xe hoÆc b¸o c¸o víi bé phËn an ninh bÊt kú trêng hîp kh¶ nghi nµo. 4. Chñ xe sÏ ®îc nh¾c nhë ®Ó cÈn thËn h¬n trong c¸c lÇn sau.. Híng dÉn l¸i xe cho xe vµo khu vùc göi xe theo quy ®Þnh. B¸o c¸o víi c«ng an ®i¹ ph¬ng c¸c trêng hîp ph¹m téi. 7. Nghiªm cÊm nh©n viªn tr«ng gi÷ xe xin quµ tõ chñ xe hoÆc l¸i xe 8. CÊm c¸c ph¬ng tiÖn vµo HÇm ®ç xe nÕu vi ph¹m Néi quy ®ç xe hoÆc ®Ìn b¸o giao th«ng.

3.. Cöa ra vµo hÇm ®Ó xe ph¶i ®îc b¶o vÖ 24/24. §Ó ng¨n chÆn c¸c t×nh tr¹ng t¬ng tù x¶y ra. Kh¸ch tham quan chØ ®îc göi xe khi hÇm xe cßn chç trèng. 2. C¸c xe «t« cã d¸n kÝnh ®æi mµu sÏ ®îc yªu cÇu h¹ kÝnh xuèng ®Ó nh©n viªn b¶o vÖ kiÓm tra.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 24) An ninh hÇm ®Ó xe Trong nh÷ng n¨m gÇn ®©y. ThÎ göi xe m¸y vµ «t« trong Toµ nhµ ph¶i do V¨n phßng qu¶n lý cÊp míi ®îc phÐp vµo khu vùc ®ç xe nh©n viªn. Ltd. 4. nh©n viªn tr«ng gi÷ xe nªn tu©n thñ c¸c quy ®Þnh sau: Lèi vµo hÇm ®Ó xe: 1. b) §a mét xe ®· ®îc bän chóng ¨n trém vµo göi t¹i hÇm ®Ó xe vµ lÊy mét c¸i ®¾t tiÒn kh¸c ra. cã mét sè c¸ch th«ng thêng bän ph¹m téi vÉn dïng ®Ó trém c¾p c¸c xe ®¾t tiÒn. nh sau: a) Trùc tiÕp ®i vµo khu vùc ®Ó xe ®Ó ¨n trém. BÊt kú trêng hîp kh¶ nghi nµo l¶ng v¶ng quanh hÇm ®Ó xe còng ph¶i ®îc b¸o c¸o cho bé phËn an ninh. c) §e do¹ vµ b¾t nh©n viªn tr«ng xe th«ng ®ång lÊy trém xe m¸y vµ «t«. 130 .

131 . b) Vµo hÇm ®Ó xe ®Ó t×m kiÕm xe. Ghi l¹i nh÷ng trêng hîp nµy. Víi nh÷ng trêng hîp cã dÊu hiÖu kh¶ nghi trªn. h¾n cã thÓ ®· dïng xe gi¶ m¹o. Ltd. Theo dâi hä trong mét kho¶ng thêi gian nhÊt ®Þnh. Víi c¶ 2 lý do trªn. 25) Nh÷ng dÊu hiÖu kh¶ nghi Ng¨n chÆn téi ¸c lµ nhiÖm vô rÊt quan träng cña nh©n viªn an ninh toµ nhµ. 2.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. bÊt kú ngêi nµo cã trong mÆt trong hÇm xe còng cã c¬ héi ®Ó ¨n trém xe. Nh×n chung.. phÇn lín kÎ t×nh nghi kiÕm lý do xuÊt hiÖn trong nhµ ®Ó xe: a) Võa kÕt thóc viÖc göi xe trong hÇm vµ chuÈn bÞ dêi khái nhµ ®Ó xe. 3. nh©n viªn tr«ng gi÷ xe nªn th«ng b¸o víi c«ng an v× mÆc dï nh÷ng kÎ t×nh nghi cha thùc hiÖn hµnh vi trém c¾p. Th«ng b¸o cho v¨n phßng qu¶n lý hoÆc phßng an ninh. ChÆn ®øng hµnh ®éng ph¹m téi tríc khi x¶y ra sÏ hiÖu qu¶ h¬n lµ b¾t giam kÎ c¾p sau khi hä ph¹m téi. Thêng xuyªn ®Ó ý ®Õn c¸c tµi s¶n trong hÇm xe. Víi nh÷ng trêng hîp kh¶ nghi. nh©n viªn tr«ng gi÷ xe nªn: 1.

26) Tµi s¶n mÊt ®îc t×m thÊy 1. NÕu v¨n phßng qu¶n lý ®îc trao nhËn tµi s¶n nhÆt ®îc. nh©n viªn ph¶i ghi l¹i ®Çy ®ñ c¸c th«ng tin sau: a) Th«ng tin ngêi trao tr¶. 3. b) Ngµy. 132 . 4. NÕu kh«ng t×m thÊy chñ së h÷u trong mét kho¶ng thêi gian nhÊt ®Þnh. nh©n viªn sÏ ®a tµi s¶n ®ã cho Gi¸m ®èc toµ nhµ cÊt gi÷. ®Ò nghÞ hä ký nhËn vµo phiÕu nhËn ®å. Cè g¾ng t×m ®îc chñ nh©n tµi s¶n bÞ mÊt.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. giê vµ ®Þa ®iÓm t×m thÊy.. Khi chñ së h÷u nhËn l¹i tµi s¶n bÞ mÊt. 2. c) Miªu t¶ tµi s¶n. Ltd.

2. Gi¸m ®èc toµ nhµ göi mét b¶n copy ®ã ®Õn bé phËn nh©n sù v¨n phßng CBRE. ch÷ ký vµ môc ®Ých. TÊt c¶ c¸c toµ nhµ cho thuª ®Òu ph¶i cã sæ nhËt ký ra vµo. Cuèi mçi th¸ng. 133 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ltd. Nh©n viªn v¨n phßng CBRE ph¶i ®iÒn ®Çy ®ñ th«ng tin vµo sæ nhËt ký: giê cã mÆt. 4. ngµy. 27) Sæ nhËt ký ra vµo 1. QuyÓn sæ nµy ®îc v¨n phßng chÝnh cña CBRE cÊp vµo mçi ®Çu n¨m. 3..

IV.. TµI LIÖU ®iÒu hµnh HO¹T §éNG cña TOµ NHµ B¾C ¸ Nh÷ng chØ dÉn sau ®îc dïnglµm tµi liÖu ho¹t ®éng cña Toµ nhµ B¾c ¸ 134 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ltd.

4. 3. CBRE hiÖn giê ®ång ý cho mét c«ng ty qu¶ng c¸o s¶n xuÊt c¸c lo¹i b¶ng nµy. 2. 1) B¶ng chØ dÉn trong toµ nhµ B¶ng chØ dÉn trong toµ nhµ lµ c¸c biÓn nh: biÓn b¸o thang m¸y. biÓn b¸o khÈn. Gi¸m ®èc qu¶n lý toµ nhµ sÏ yªu cÇu nhµ s¶n xuÊt cung cÊp b¶ng b¸o gi¸. hiÖu qu¶ vµ uy tÝn cña mçi toµ nhµ.. Ltd. B¶ng chØ dÉn lµ rÊt quan träng trong viÖc t¹o nªn Ên tîng. 135 . TiÕn tr×nh cung cÊp biÓn sau ®ã diÔn ra theo quy ®Þnh th«ng thêng. 1. biÓn cÊm hót thuèc. Ph¶i b¸o c¸o víi Gi¸m ®èc qu¶n lý toµ nhµ c¸c trêng hîp biÓn bÞ háng hoÆc cã thªm biÓn míi... ¶ Trî lý kiÓm tra biÓn hiÖu 1tuÇn/lÇn. biÓn b¸o tÇng.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

Kh¸ch thuª míi ®Õn: B¶ng chØ dÉn chung ®îc cung cÊp miÔn phÝ vµ kh¸ch hµng chØ ph¶i tr¶ chi phÝ cho b¶ng chØ dÉn riªng cña m×nh. 2. Chi phÝ: . §ã lµ: . 136 . NÕu kh¸ch hµng hiÖn t¹i muçn thay ®æi b¶ng hiÖu chØ dÉn th× sÏ ph¶i th«ng b¸o víi v¨n phßng qu¶n lý. NÕu nh kh¸ch thuª míi muèn cã tªn trªn b¶n chØ dÉn phô th× sÏ ph¶i göi phiÕu yªu cÇu ghi cïng víi ®iÒu 1 nãi trªn vµ sÏ ph¶i tr¶ phÝ.. Kh¸ch thuª míi sÏ yªu cÇu (th«ng qua mét mÉu cã s½n göi tíi V¨n Phßng Ban Qu¶n lý) bè trÝ tªn cña hä trªn b¶ng chØ dÉn chÝnh mµ kh«ng bÞ tr¶ phÝ.Kh¸ch thuª hiÖn t¹i: NÕu kh¸ch thuª thay ®æi tªn c«ng ty ®· cã trªn B¶ng chØ dÉn chÝnh sÏ ph¶i tr¶ phÝ cho toµ nhµ.B¶ng chØ dÉn riªng: ®Æt t¹i mçi tÇng. 3. 2) B¶ng chØ dÉn chÝnh vµ b¶ng chØ dÉn riªng Cã 2 lo¹i b¶ng chØ dÉn trong Toµ nhµ B¾c ¸. TiÕn tr×nh thùc hiÖn: 1. . . Ltd.B¶ng chØ dÉn lín: ®Æt t¹i s¶nh tÇng 1.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Lu ý: B¶ng chØ dÉn riªng lµ kh«ng b¾t buéc vµ ®îc lµm theo ý cña kh¸ch thuª.

6. Ghi chó: Nh÷ng b¶ng chØ dÉn chÝnh vµ b¶ng chØ dÉn phô ®îc cÊt gi÷ trong kho lu tr÷. 137 . Chi phÝ V¨n phßng qu¶n lý gi÷ b¶n sao cña ®¬n ®Ò nghÞ cÊp biÓn.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ngay sau khi c«ng viÖc ®îc hoµn thµnh Qu¶n lý kh¸ch thuª sÏ nhËn s¶n phÈm vµ bè trÝ l¾p ®Æt. 4. Trî lýký vµ ®Ò ngµy th¸ng vµo b¸o c¸o tuÇn råi göi cho Gi¸m ®èc qu¶n lý toµ nhµ ký vµ ®Ò ngµy th¸ng.. 3) B¸o c¸o tuÇn cña ûTRî Lý Trî lý cã tr¸ch nhiÖm lµm b¸o c¸o hµng tuÇn göi tíi Gi¸m ®èc qu¶n lý toµ nhµ vµo mçi thø 2. Qu¶n lý kh¸ch thuª sÏ chuyÓn tíi kh¸ch hµng ®Ó kh¸ch hµng duyÖt thiÕt kÕ cho biÓn hiÖu nµy. Mét b¶n kh¸c ®îc göi tíi th ký ®Ó h¹ch to¸n vµo ho¸ ®¬n hµng th¸ng cho kh¸ch hµng thanh to¸n. 7. PhiÕu yªu cÇu nµy sÏ ®îc Qu¶n lý kh¸ch thuª göi tíi cho nhµ thÇu lµm biÓn. 5. SÏ cã mét b¶n sao ®îc lu gi÷. NÕu kh¸ch hµng ®· duyÖt thiÕt kÕ cña biÓn hiÖu th× Qu¶n lý kh¸ch thuª sÏ uû quyÒn cho c¸c nhµ thÇu hoµn thiÖn biÓn hiÖu. Trî lýcòng lu gi÷ mét b¶n ghi chÐp c¸ nh©n vÒ nh÷ng c«ng viÖc hµng ngµy. PhiÕu yªu cÇu sau ®ã sÏ ®îc göi tíi Qu¶n lý kh¸ch thuª. 8. Nhµ thÇu lµm biÓn sÏ chuÈn bÞ lµm mét b¶n thö nghiÖm cña biÓn hiÖu chØ dÉn råi chuyÓn tíi Qu¶n lý kh¸ch thuª. Ltd.

Ltd. «t« ®ç xe trong toµ nhµ B¾c ¸. Tµi liÖu híng dÉn cßn ®îc dïng ®èi víi nh©n viªn an ninh vµ nh©n viªn tr«ng gi÷ xe.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. thñ tôc hµnh chÝnh vµ kiÓm so¸t giao th«ng vµ t×nh tr¹ng ®ç xe trong toµ nhµ B¾c ¸. Xe m¸y cña kh¸ch 138 . nh©n viªn vµ kh¸ch tham quan sö dông c¸c ph¬ng tiÖn nh xe m¸y. xe ®¹p. 4) HÇm ®Ó xe kh¸ch ChÝnh s¸ch §iÒu hµnh giao th«ng vµ ®ç xe trong Toµ nhµ B¾c ¸ Môc ®Ých Nh»m cung cÊp tµi liÖu híng dÉn vÒ kÕ ho¹ch. Dµnh cho tÊt c¶ kh¸ch thuª..

Khi kh¸ch quay l¹i lÊy xe. Trong trêng hîp sè kh«ng trïng nhau. NÕu chØ lµ sù nhÇm lÉn. nh©n viªn tr«ng gi÷ xe yªu cÇu kh¸ch xuÊt tr×nh chøng minh nh©n d©n vµ giÊy tê xe ®Ó x¸c nhËn. 139 . 5. 8. ph¶i th«ng b¸o víi nh©n viªn an ninh ®Ó kiÕm so¸t nhanh. ph¶i th«ng b¸o víi nh©n viªn an ninh ®Ó kiÓm so¸t nhanh. 2. Chñ xe kh«ng ph¶i tr¶ phÝ. chñ xe sÏ ®a thÎ göi xe cho nh©n viªn tr«ng gi÷ xe kiÓm tra. Sau khi nh©n viªn tr«ng gi÷ xe x¸c nhËn sè trªn vÐ vµ biÓn xe trïng khíp vµ ®· thu phÝ. NÕu chØ lµ sù nhÇm lÉn. Nh÷ng nh©n viªn cã thÎ göi xe cßn h¹n kh«ng ph¶i tr¶ phÝ. 4. 6. CB Richard Ellis (Vietnam) Co. Kh¸ch: ChØ khi nh©n viªn tr«ng gi÷ xe nhËn ®îc phÝ vµ thÎ xe (hîp lÖ). ChØ khi nhËn ®îc vÐ. Nh©n viªn tr«ng gi÷ xe kiÓm tra sè trªn thÎ göi xe vµ biÓn sè xe. 5. xe míi ®îc dêi khái nhµ xe. Ltd.Indochina Riverside Towers 1. LËp tøc gäi c¶nh s¸t nÕu ph¸t hiÖn trêng hîp gian lËn. nh©n viªn tr«ng gi÷ xe yªu cÇu kh¸ch xuÊt tr×nh chøng minh nh©n d©n vµ giÊy tê xe ®Ó x¸c nhËn. LËp tøc gäi c¶nh s¸t nÕu ph¸t hiÖn trêng hîp gian lËn. Khi xe vµo hÇm ®ç. Nh÷ng thÎ hÕt h¹n sÏ bÞ tÞch thu. Khi quay l¹i lÊy xe. Xe m¸y cña nh©n viªn ®ç t¹i tÇng hÇm. kh¸ch ®îc phÐp mang xe ra khái nhµ xe. nh©n viªn tr«ng gi÷ xe sÏ thu l¹i vÐ xe vµ phÝ göi xe. nh©n viªn tr«ng gi÷ xe trao tr¶ thÎ göi xe cho chñ xe. nh©n viªn tr«ng gi÷ xe sÏ ®a vÐ xe cã ghi biÓn sè xe cho kh¸ch. Khi xe m¸y vµo nhµ xe. NÕu 2 sè ®ã kh«ng trïng khíp.. kh¸ch míi ®îc ®ç xe trong nhµ xe. Nh©n viªn tr«ng gi÷ xe kiÓm tra sù trïng khíp gi÷a sè ghi trªn vÐ xe vµ biÓn sè xe. 3. 2. ChØ kh¸ch vµ nh÷ng nh©n viªn kh«ng cã thÎ göi xe míi ph¶i tr¶ phÝ. Nh©n viªn tr«ng gi÷ xe kiÓm tra thêi h¹n cña thÎ xe. Xe m¸y cña kh¸ch ph¶i ®ç t¹i hÇm . NÕu chñ xe kh«ng cã thÎ göi xe th× ®îc coi nh kh¸ch 4. 7. Xe cña nh©n viªn 1. 3.

§¬n ®¨ng ký lµm thÎ göi xe 1. chñ xe sÏ ph¶i thanh to¸n phÝ lµm thÎ l¹i. Trong trêng hîp bÞ mÊt thÎ xe. 7. 8. Quy ®Þnh chung Nh÷ng quy ®Þnh nµy ®îc thùc hiÖn nh»m ®¶m b¶o sù an toµn.. Kh¸ch thuª cã tr¸ch nhiÖm ph¸t thÎ cho nh©n viªn cña hä. • Chó ý: NÕu vÞ trÝ cho 100 xe cña nh©n viªn toµ nhµ ®îc sö dông hÕt. Trong trêng hîp thÎ bÞ mÊt hoÆc bÞ lÊy c¾p. v¨n phßng qu¶n lý sÏ ph¸t hµnh thÎ xe cho kh¸ch thuª. 9. Ltd. nh©n viªn an ninh ph¶i th«ng b¸o cho v¨n phßng qu¶n lý Chñ xe lµm ®¬n ®¨ng ký cÊp l¹i thÎ xe t¹i v¨n phßng qu¶n lý. Kh¸ch thuª lÊy b¶n ®¨ng ký t¹i v¨n phßng qu¶n lý vµ kiÓm tra xem cã thÓ ®¨ng ký cho bao nhiªu xe m¸y vµ bao nhiªu «t«. thø tù vµ thuËn tiÖn trong viÖc ®ç xe t¹i toµ nhµ • VËn tèc tèi ®a cña ph¬ng tiÖn trong nhµ xe lµ 5km/giê. 2. 4.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Kh¸ch thuª cã thÓ ®¨ng ký lµm thÎ göi xe cho nh©n viªn cña hä. kh¸ch kh«ng ®îc göi xe trong hÇm ®Ó xe cña toµ nhµ. 5. • Mçi xe kh«ng ®îc ®ç h¬n mét kho¶ng diÖn tÝch hoÆc ngoµi v¹ch s¬n cho phÐp. ThÎ göi xe b»ng nhùa cã ®Çy ®ñ th«ng tin vµ ¶nh cña chñ xe sÏ ®îc cung cÊp cho kh¸ch thuª. 6. 3. • Chñ xe ph¶i ®ç xe ®óng n¬i ban qu¶n lý quy ®Þnh. Do tù ®¸nh mÊt thÎ xe. Khi nhËn ®îc b¶n ®¨ng ký vµ kho¶n phÝ t¬ng øng. chñ xe ph¶i th«ng b¸o cho bé phËn an ninh vµ cung cÊp sè thÎ ®· bÞ mÊt. 140 . • C¸c xe kh«ng ®îc ®ç t¹i cöa ra vµo cña toµ nhµ.

• Göi xe trong nhµ xe qu¸ 48 tiÕng. • NÕu vi ph¹m bÊt kú quy ®Þnh nµo cña viÖc ®ç xe.. • T¹i c¸c khu vùc cã biÓn cÊm ®ç. C¸c trêng hîp bÞ cÊm trong hÇm xe Chñ xe göi xe t¹i tÇng hÇmkh«ng ®îc thùc hiÖn c¸c viÖc sau: • Bµy b¸n xe.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. • Kh¸ch bé hµnh ph¶i ®i l¹i t¹i phÇn ®êng dµnh cho hä. • Röa. VÐ xe sÏ bÞ thu l¹i chê gi¶i quyÕt. Chñ xe chØ cã thÓ nhËn l¹i xe khi xuÊt tr×nh CMTND vµ giÊy tê xe. VÐ bÞ r¬i hoÆc bÞ ®¸nh c¾p Ph¶i b¸o c¸o ngay víi nh©n viªn an ninh c¸c trêng hîp r¬i hoÆc mÊt vÐ. • T¹i c¸c n¬i mµ cöa tho¸t hiÓm bÞ ®ãng do x¶y ra ch¸y næ. lau dÇu xe. dõng xe ë c¸c khu vùc sau. TÞch thu ph¬ng tiÖn Ph¬ng tiÖn cã thÓ bÞ di dêi ®Õn n¬i kh¸c hoÆc bÞ tÞch thu nÕu vi ph¹m c¸c trêng hîp sau: 141 . Khu vùc cÊm ®ç xe Chñ xe kh«ng ®îc ®ç. Ltd. • B¸n phô tïng xe. ngo¹i trõ trong trêng hîp tr¸nh t¾c nghÏn víi c¸c ph¬ng tiÖn kh¸c: • T¹i c¸c n¬i mµ cöa tho¸t hiÓm bÞ ®ãng do x¶y ra sù cè. • Trong c¸c trêng hîp ®Æc biÖt sÏ gi¶i quyÕt theo tµi liÖu gi¶i quyÕt sù cè. dõng. C¸c hµnh vi bÊt lÞch sù cña kh¸ch C¸c hµnh vi kh«ng tu©n theo quy ®Þnh göi xe trong toµ nhµ cña kh¸ch sÏ ®îc th«ng b¸o tíi nh©n viªn tr«ng gi÷ xe vµ nh©n viªn an ninh. ®¸nh bãng. chñ xe sÏ bÞ gi÷ l¹i chê gi¶i quyÕt.

thø tù vµ thuËn tiÖn. Ltd. Chñ ®Çu t vµ CBRE ®Òu kh«ng chÊp nhËn vµ chÞu tr¸ch nhiÖm vÒ bÊt kú rñi ro nµo cña ph¬ng tiÖn hoÆc hµng ho¸ (g¾n víi trong hoÆc ngoµi). Tuy nhiªn Chñ ®Çu t vµ CBRE sÏ chÞu tr¸ch nhiÖm vÒ c¸c tæn h¹i g©y ra cho c¸ nh©n hoÆc toµ nhµ. xe m¸y vµ xe ®¹p ®ç vµ ®i l¹i trong hÇm xe tù chÞu tr¸ch nhiÖm vÒ an toµn cña tµi s¶n. Tr¸ch nhiÖm Chñ ®Çu t: • CÊp ®ång phôc vµ thÎ nh©n viªn. Trëng bé phËn an ninh vµ Gi¸m ®èc qu¶n lý toµ nhµ. Hai ®¬n vÞ nµy còng kh«ng chÞu tr¸ch nhiÖm cho nh÷ng háng hãc cña ph¬ng tiÖn ®ç vµ di chuyÓn trong hÇm xe. quy t¾c vµ an toµn ®iÓm ®ç xe. • C¶nh b¸o nh÷ng kh¸ch göi xe vi ph¹m ®iÒu lÖ ®iÓm ®ç. 142 . lôt. • §µo t¹o nh©n viªn. • §¶m b¶o viÖc thi hµnh c¸c ®iÒu lÖ. Nh©n viªn tr«ng xe vµ nh©n viªn an ninh: • Gi÷ cho viÖc göi xe trong toµ nhµ ®îc an toµn. chñ xe cã thÓ ph¶i tr¶ phÝ lu kho kÌm theo tiÒn ph¹t. • Thu vÐ göi xe vµ phÝ lµm thÎ. • Cung cÊp níc. nhµ vÖ sinh vµ phßng ®æi tiÒn cho nh©n viªn. • Gîi ý nh÷ng c¶i tæ lªn Trëng bé phËn tr«ng xe vµ Trëng bé phËn an ninh.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. • Khi ph¬ng tiÖn buéc ph¶i di dêi bëi vi ph¹m c¸c trêng hîp kÓ trªn. • KiÓm tra thêi h¹n thÎ xe. • Khi ph¬ng tiÖn ®ç trong hÇm xe t¹i n¬i mµ ngay lËp tøc lµm t¾c nghÏn giao th«ng hoÆc t¨ng c¸c rñi ro n¬i c«ng céng. MÊt hoÆc háng xe trong hÇm xe Toµn bé «t«. b·o hoÆc c¸c trêng hîp khÈn kh¸c. • Tr¶ l¬ng cho nh©n viªn theo luËt lao ®éng ViÖt Nam. • B¸o c¸o sù cè víi Trëng bé phËn tr«ng xe. • Ph©n cÊp nh©n viªn.. • Khi ph¬ng tiÖn ®· ë trong nhµ xe liªn tôc sau h¬n 48 tiÕng vµ cã vÎ bÞ bá quªn. • Khi ph¬ng tiÖn cÇn ph¶i chuyÓn dêi ®Ó ®¶m b¶o cho an toµn chung nh ch¸y.

Ltd. Ban Qu¶n lý: • Th«ng b¸o cho Chñ ®Çu t bÊt kú sù thay ®æi nµo vÒ ®iÒu lÖ vµ quy ®Þnh cña ®iÓm ®ç xe. • Th«ng b¸o vÒ kh¸ch thuª cho bé phËn tr«ng gi÷ xe. • Xö lý t×nh huèng vµ b¸o c¸o l¹i víi Chñ ®Çu t.. • S¾p xÕp xe nµo lµm c¶n trë sù tham gia giao th«ng cña xe kh¸c. 143 . • Ph¸t hµnh thÎ göi xe cho kh¸ch thuª.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

5) 144 .. Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

3. Th nh¾c nhë sÏ ®îc göi ®Õn c¸c kh¸ch thuª nÕu ®Õn mïng 7 hä vÉn cha nép phÝ. 6. Th nh¾c nhë lÇn 2 sÏ ®îc göi ®Õn kh¸ch thuª.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 145 . V× vËy bÊt kú sù tån ®äng nµo còng kh«ng ®îc qu¸ 2 th¸ng. Chó ý: Mçi kh¸ch thuª ph¶i ®Æt cäc 3 th¸ng tiÒn thuª. Gi¸m ®èc qu¶n lý toµ nhµ kh«ng ph¶i ngÇn ng¹i tõ chèi cung cÊp dÞch vô cho kh¸ch thuª nÕu hä chËm trÔ thanh to¸n phÝ thuª. 7. ChÊm døt hîp ®ång cho thuª nÕu ®Õn ngµy 28 cña th¸ng kh¸ch thuª vÉn cha nép phÝ.. Nh÷ng ho¸ ®¬n nµy ph¶i nhanh chãng ®îc gi¶i quyÕt. Nh©n viªn Hµnh chÝnh ph¶i th«ng b¸o víi Gi¸m ®èc qu¶n lý toµ nhµ bÊt kú trêng hîp tranh c·i nµo ®ång thêi ph¶i ghi l¹i nh÷ng trêng hîp nµy. 5. ra h¹n 7 ngµy cho hä ®ãng phÝ tríc khi chÊm døt hîp ®ång do vi ph¹m thêi h¹n ®ãng phÝ. Ho¸ ®¬n tån ®äng lµ nh÷ng ho¸ ®¬n cha ®îc thanh to¸n vµo ngµy mïng 1 hµng th¸ng. 4. 2. Nh©n viªn Hµnh chÝnh sÏ gäi ®iÖn nh¾c nhë kh¸ch thuª ®ãng phÝ tõ 1 ®Õn 6 hµng th¸ng. 6) ho¸ ®¬n tån ®äng 1. Trëng phßng hµnh chÝnh gi÷ liªn l¹c víi bé phËn kÕ to¸n vµ Gi¸m ®èc qu¶n lý toµ nhµ nh÷ng trêng hîp cha thanh to¸n phÝ thuª. 8. Ltd. Nh©n viªn Hµnh chÝnh lÊy th«ng tin vÒ nh÷ng trêng hîp ®· thanh to¸n tríc ngµy 7 hµng th¸ng tõ bé phËn kÕ to¸n cña toµ nhµ.

• PhÝ ®ç xe «t«. • • C¸c kho¶n phÝ liªn quan kh¸c (nÕu cã) 2. 146 .. Tõ ngµy 15 ®Õn ngµy 20 hµng th¸ng v¨n phßng qu¶n lý göi giÊy b¸o nî c¸c kho¶n kh¸ch thuª ph¶i thanh to¸n: • PhÝ ®iÒu hoµ ngoµi giê. 7) C¸c ho¸ ®¬n cÇn thanh to¸n 1. NÕu c¸c kho¶n nµy kh«ng ®îc thanh to¸n ®óng h¹n. • PhÝ ®ç xe m¸y. Ltd. • PhÝ ®iÖn.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. bé phËn qu¶n lý toµ nhµ sÏ gi¶i quyÕt theo ®iÒu lÖ ®èi víi ho¸ ®¬n tån ®äng (®iÒu 6).

. PhÝ thuª ph¶i ®îc nép ®Õn bé phËn kÕ to¸n cña toµ nhµ tríc ngµy 1 hµng th¸ng. 2. Nh©n viªn Hµnh chÝnh lµm viÖc víi bé phËn kÕ to¸n cña Chñ ®Çu t th«ng b¸o nh÷ng trêng hîp tån ®äng (xem phÇn 6) 147 . 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. PhÝ thuª ph¶i ®îc nép trùc tiÕp cho bé phËn kÕ to¸n cña Chñ ®Çu t. Vµo ngµy 1 hµng th¸ng. Ltd. 8) Thanh to¸n phÝ thuª 1.

9) Thêi gian sö dông ®iÖn cho hÖ thèng ®iÒu hoµ 1. Ltd. 3. 148 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. B¶ng tÝnh ®iÖn sö dông 4. 2. Chóng t«i mong r»ng ®iÒu hoµ ®îc cung cÊp miÔn phÝ trong giê lµm viÖc (nh ®· nªu trªn). Sau giê ®ã. kh¸ch thuª ®ång ý sÏ tr¶ phÝ cho ®iÒu hoµ. §iÖn cho ®iÒu hoµ ®îc cung cÊp tõ 7 giê s¸ng ®Õn 7 gê tèi tõ thø 2 ®Õn thø 6 vµ tõ 8 giê s¸ng ®Õn 1 giê chiÒu thø 7 hµng tuÇn. B¶ng tÝnh nµy ph¶i ®îc Gi¸m ®èc toµ nhµ ký duyÖt. • PhÝ ®iÒu hoµ ngoµi giê nh×n chung lµ c©u hái thêng xuyªn cña kh¸ch thuª.. C¸c toµ nhµ ®Òu cã b¶n danh s¸ch tÝnh thêi gian sö dông ®iÖn cho ®iÒu hoµ kh¸ch thuª sö dông.

3. 149 . Gi¸m s¸t Kü thuËt ghi chØ sè ®iÖn kh¸ch thuª tiªu thô tõ ngµy 20 th¸ng nµy ®Õn ngµy 20 th¸ng sau. Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 10) Ho¸ ®¬n tiÒn ®iÖn 1. Gi¸m ®èc qu¶n lý toµ nhµ ký x¸c nhËn vµ phiÕu b¸o nî sÏ ®îc göi tíi kh¸ch thuª.. Chñ ®Çu t ph¶i thanh to¸n phÝ ®iÖn sö dông cho c«ng ty cung cÊp ®iÖn. 2. 4. Nh©n viªn Hµnh chÝnh kiÓm tra: ho¸ ®¬n th¸ng tríc t¬ng øng víi h¸o ®¬n th¸ng sau.

Gi¸m s¸t Kü thuËt sÏ ®îc th«ng b¸o vÒ nh÷ng kiÕn nghÞ nµy vµ gi¶i quyÕt kip thêi. Ltd. Chó ý: NÕu Trî lý ph¸t hiÖn thÊy bãng ®Ìn háng hoÆc cÇn söa ch÷a còng sÏ ghi vµo sæ nhËt ký. sæ nhËt ký ph¶i ®îc göi cho Gi¸m ®èc qu¶n lý toµ nhµ xem xÐt. Vµo cuèi mçi ngµy. 4. 150 . 2.. Sæ nhËt ký ghi l¹i nh÷ng sù cè vµ kiÕn nghÞ hµng ngµy cña kh¸ch hµng vµ Trî lý. 6. Sæ nhËt ký ®îc ®Æt t¹i bµn lÔ t©n. 5.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 3. Kh¸ch thuª sÏ gäi Gi¸m ®èc Qu¶n lý Toµ nhµ hái nÕu Trî lý kh«ng tr¶ lêi. 11) Sæ nhËt ký toµ nhµ 1. KiÕn nghÞ cña kh¸ch thuª ph¶i ®îc ghi l¹i trong sæ nhËt ký.

151 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Danh s¸ch nµy ph¶i ®îc ký x¸c nhËn vµ ghi ngµy ngay khi cËp nhËt. Danh s¸ch nµy ph¶i ®îc cËp nhËt thêng xuyªn ngay khi cã c¸c tµi s¶n míi ®îc mua vµ sö dông cho toµ nhµ. Gi¸m ®èc qu¶n lý toµ nhµ ph¶i ®¶m b¶o r»ng danh s¸ch nµy lµ chÝnh x¸c vÒ sè hiÖu. sè lîng vµ ®Þa ®iÓm cña c¸c tµi s¶n trong toµ nhµ. B¶n sao cña danh s¸ch nµy ph¶i cã bªn kia mÆt giÊy. Ltd. Danh s¸ch nµy cÇn thiÕt ph¶i cã môc lôc ngay tõ khi liÖt kª lÇn ®Çu.. 12) Danh s¸ch hµng tån kho Ph¶i lu gi÷ danh s¸ch hµng tån kho cïng m· sè.

2. Bé phËn qu¶n lý toµ nhµ cung cÊp kho¸ cho c¸c kh¸ch thuª.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. nh©n viªn an ninh sÏ dïng ch×a kho¸ dù phßng më hßm th cho kh¸ch thuª nÕu Gi¸m ®èc Qu¶n lý Toµ nhµ/trî lý cho phÐp. kh¸ch thuª ph¶i tr¶ phÝ lµm kho¸. Th sÏ ®îc cho vµo c¸c hßm th cña mçi kh¸ch thuª. 4. Th ®îc ph©n ®Õn toµ nhµ vµ nh©n viªn an ninh sÏ nhËn t¹i tÇng 1. 152 . v¨n phßng qu¶n lý sÏ cÊp l¹i kho¸ kh¸c. 13) th tÝn 1. Hßm th cho kh¸ch thuª ph¶i ®îc ®Æt ë tÇng 1 s¶nh chÝnh cña toµ nhµ. 3. Trong trêng hîp khÈn.. Ltd. NÕu kh¸ch thuª mÊt kho¸.

Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Híng dÉn sau dµnh cho viÖc kiÓm so¸t kho hµng cña bé phËn Kü thuËt Danh môc kiÓm so¸t kho hµng ph¶i bao gåm c¸c môc: xµ phßng. 153 . 5. Ltd. giÊy toilette. tói r¸c. th¶m. Th b¶o ®¶m vµ th EMS sÏ ®îc ghi l¹i trong sæ nhËn th vµ ®îc gi÷ ë bµn lÔ t©n vµ nÕu th ®ã kh«ng ®îc kh¸ch thuª nhËn trong ngµy. 14) kiÓm so¸t kho hµng – c¸c danh môc Danh môc kho hµng vµ c¸c hµng ho¸ liªn quan cÇn ®îc cÊt gi÷. kÝnh… Ph¶i theo dâi b¶n sao danh môc kiÓm so¸t kho hµng.. bé phËn an ninh sÏ ph¸t th cho kh¸ch hµng vµ ®Ò nghÞ hä ký nhËn.

Ltd. th«ng b¸o víi Trî lý mét bãng ®Ìn bÞ biÕn mÊt. 15) ThiÕt bÞ Kü THUËT VÝ dô: 1.. Kü thuËt.. nh©n viªn an ninh.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. nh©n viªn vÖ sinh. 154 . Kh¸ch thuª..

c¶ lo¹i míi dïng vµ lo¹i cÇn thay thÕ. 9. Trî lý ghi l¹i thêi gian sö dông bãng ®Ìn fluro 18W trong danh s¸ch thiÕt bÞ. Trî lý ®iÒn form §Ò nghÞ mua b¸n khi cÇn mua sè Ýt hµng. Ltd. 5. 155 . Kho ph¶i ®îc kho¸ cÈn thËn. 4. CB Richard Ellis (Vietnam) Co. Cuèi mçi th¸ng. 7.. Trî lý ®ång thêi ghi l¹i ngµy thay.Indochina Riverside Towers 2. lo¹i thiÕt bÞ thay vµ ®Þa ®iÓm sö dông vµo cuèi danh s¸ch thiÕt bÞ. ®¶m b¶o danh môc thiÕt bÞ M&E ®îc chÝnh x¸c. 8. Còng vµo cuèi mçi th¸ng. Trî lý sÏ th«ng b¸o víi Gi¸m ®èc qu¶n lý toµ nhµ. Cã mét sè nhá cña kho hµng ®îc lu l¹i. Trî lý x¸c nhËn l¹i tæng sè thiÕt bÞ ®· dïng trong th¸ng. Trî lý ghi l¹i trong sæ nhËt ký hµng ngµy: tÇng 8 cÇn thay bãng ®Ìn fluro 18W. 16) Ho¹t ®éng cña phßng Kü thuËt vµ b¸o c¸o Thùc hiÖn Thùc hiÖn theo ho¹t ®éng cña bé phËn an ninh. 3. Kho vµ ch×a kho¸ Toµn bé thiÕt bÞ Kü thuËt ph¶i ®îc gi÷ trong kho. NÕu con sè thèng kª kh«ng khíp (gi÷a sè thiÕt bÞ thùc tÕ cßn l¹i trong kho vµ sè ®îc ghi trong b¶n danh s¸ch). Trî lý tÝnh to¸n sè thiÕt bÞ cßn l¹i trong kho. 6. Trî lý chÞu tr¸ch nhiÖm vÒ kho vµ Gi¸m ®èc qu¶n lý toµ nhµ gi÷ kho¸ cña kho.

. Nh©n viªn kü thuËt ph¶i tham gia tÊt c¶ c¸c cuéc häp th¸ng vµ häp 2tuÇn/lÇn. 4.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ban Qu¶n lý cã nh©n viªn kü thuËt trùc tiÕp kiÓm tra ho¹t ®éng cña nhµ thÇu kü thuËt. CBRE . Ghi l¹i viÖc kiÓm tra trong sæ nhËt ký. Häp vµ b¸o c¸o hµng th¸ng 1. Gi¸m s¸t Kü thuËt vµ Gi¸m ®èc qu¶n lý toµ nhµ sÏ häp 2tuÇn/lÇn vµ nÕu cã thÓ th× cïng c¶ Gi¸m ®èc CBRE th¶o luËn vÒ c¸c vÊn ®Ò liªn quan. Gi¸m s¸t Kü thuËt lµm b¸o c¸o vµ göi tíi v¨n phßng qu¶n lý. Nh©n viªn kü thuËt ph¶i kiÓm tra phßng kü thuËt tèi thiÓu 1lÇn/tuÇn. KiÓm tra 1. 2. 2. CBRE. 3. Chñ ®Çu t sÏ häp ®Ó tæng kÕt b¸o c¸o 1th¸ng/lÇn. Ph¶i ghi l¹i biªn b¶n mçi cuéc häp. v¨n phßng qu¶n lý vµ chñ toµ nhµ sÏ ®äc vµ lu gi÷ 1 b¶n sao. 3. 17) Ho¹t ®éng an ninh LÞch lµm viÖc 156 . Ltd. 5. Bé phËn Kü thuËt (nhµ thÇu cung cÊp hoÆc cña toµ nhµ) ph¶i lµm b¸o c¸o chi tiÕt vÒ c¸c vÊn ®Ò Kü thuËt cña th¸ng tríc. 6.

Gi¸m ®èc qu¶n lý toµ nhµ sÏ chuyÓn 1 b¶n copy cho Trî lý . Gi¸m ®èc qu¶n lý toµ nhµ ph¶i trùc tiÕp ®i tuÇn tra vµo s¸ng sím hoÆc tèi muén Ýt nhÊt 1lÇn/th¸ng. 4. Bé phËn an ninh sÏ cã mét nh©n viªn gi¸m s¸t kiÓm tra ho¹t ®éng hµng ngµy t¹i c¸c khu vùc. NÕu cã bÊt kú trêng hîp nµo kh«ng tu©n theo lÞch lµm viÖc. Trëng bé phËn an ninh sÏ cung cÊp lÞch lµm viÖc tíi Gi¸m ®èc qu¶n lý toµ nhµ. 3. 2.. Trî lý nªn gÆp gì gi¸m s¸t viªn vµ th¶o luËn vÒ c¸c trêng hîp nhá nhÆt. Biªn b¶n cña c¸c cuéc häp nµy ph¶i ®îc lu gi÷ vµ thùc hiÖn theo. Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 5. sÏ lËp tøc ®îc b¸o c¸o víi Gi¸m ®èc qu¶n lý toµ nhµ . kiÓm tra viÖc thùc hiÖn nhiÖm vô cña nh©n viªn b¶o vÖ. ngêi chÞu tr¸ch nhiÖm kiÓm tra lÞch lµm viÖc cña bé phËn an ninh. Gi¸m ®èc qu¶n lý toµ nhµ sÏ nhËn ®îc b¸o c¸o. Häp 1. 18) ho¹t ®éng vÖ sinh 157 .

Ltd. 2. Trî lý nªn häp víi Trëng bé phËn vÖ sinh Ýt nhÊt 2tuÇn/lÇn vµ ghi l¹i Biªn b¶n cuéc häp.. Gi¸m ®èc qu¶n lý toµ nhµ sÏth¶o luËn víi nhµ thÇu th«ng qua mét cuéc häp khÈn. NÕu cÇn bÊt kú thay ®æi nµo ®Ó c¶i thiÖn c«ng viÖc. 19) ph¬ng thøc sö dông quü v¨n phßng 1. CB Richard Ellis (Vietnam) Co. hµng th¸ng vµ hµng n¨m cho Gi¸m ®èc qu¶n lý toµ nhµ. TÊt c¶ c¸c kho¶n chi ®Òu ph¶i ®iÒn vµo PhiÕu chi tiÒn mÆt. NÕu lÞch lµm viÖc nµy kh«ng ®îc thùc hiÖn theo b¸o c¸o. Mét cuéc häp víi Nhµ thÇu vÖ sinh sÏ ®îc thùc hiÖn ®Ó th¶o luËn ph¬ng thøc thùc hiÖn tèt lÞch lµm viÖc ®· ®Ò ra.Indochina Riverside Towers 1. Gi¸m ®èc qu¶n lý toµ nhµ. LÞch lµm viÖc Nhµ thÇu vÖ sinh ph¶i cung cÊp lÞch lµm viÖc hµng ngµy. 158 . hµng tuÇn. Trî lý sÏ lµm b¸o c¸o ®Õn Gi¸m ®èc qu¶n lý toµ nhµ. Gi¸m ®èc qu¶n lý toµ nhµ sÏ göi mét b¶n sao cho Trî lý.

2. 4. 3.. 20) Thanh to¸n ho¸ ®¬n cho c¸c nhµ thÇu 159 . Ltd.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Gi¸m ®èc qu¶n lý toµ nhµ sÏ ký chÊp thuËn PhiÕu chi nµy. Nh©n viªn hµnh chÝnh sÏ xuÊt tiÒn theo sù chÊp thuËn cña Gi¸m ®èc qu¶n lý toµ nhµ. B¶n sao cña ho¸ ®¬n thanh to¸n sÏ ®îc lu t¹i V¨n phßng qu¶n lý.

B¶n sao cña ho¸ ®¬n sÏ ®îc göi tíi bé phËn kÕ to¸n cña CBRE – v¨n phßng chÝnh ®Ó duyÖt. Ltd. 1. Nh©n viªn Hµnh chÝnh quyÕt ®Þnh göi lªn Chñ ®Çu t phiÕu thanh to¸n nµo vµ gi÷ l¹i CBRE phiÕu nµo. Tuy nhiªn Trî lý sÏ kiÓm tra ®é chÝnh x¸c cña c¸c ho¸ ®¬n nµy. b¶n sao ®ã sÏ ®îc göi tr¶ cho Nh©n viªn hµnh chÝnh ®Ó chi tiÒn. Sau khi ®îc chÊp thuËn.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Gi¸m ®èc qu¶n lý toµ nhµ sÏ kiÓm tra vµ ký chÊp thuËn vµo phiÕu nµy. 5. 4. 160 .. DÊu “®· nhËn tiÒn” sÏ ®îc ®ãng lªn c¸c ho¸ ®¬n ®Ó chØ ngµy th¸ng vµ ch÷ ký cña ngêi nhËn tiÒn. 2. 3. V¨n phßng qu¶n lý nhËn ®îc ho¸ ®¬n tõ c¸c nhµ thÇu sÏ chuyÓn ®Õn Chñ ®Çu t. 7. 6. Nh©n viªn Hµnh chÝnh lµm PhiÕu ®Ò nghÞ chi tiÒn mÆt.

4. s¾p xÕp vËn chuyÓn hµng b»ng thang hµng. Ltd. Kh¸ch thuª ®iÒn th«ng tin vµ ký vµo b¶n nµy. nh©n viªn an ninh t¹i TÇng 1 còng nhËn ®îc mét b¶n sao.. B¶n nµy sÏ ®îc göi tr¶ l¹i kh¸ch thuª. kh¸ch thuª sÏ liªn hÖ víi nh©n viªn b¶o vÖ t¹i TÇng hÇm. 3. Vµo thêi gian x¸c ®Þnh trong B¶n ®Ò nghÞ.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 1. 21) B¶n ®Ò nghÞ vËn chuyÓn hµng trªn thang m¸y Kh¸ch thuª sÏ lÊy B¶n ®Ò nghÞ vËn chuyÓn hµng trªn thang m¸y tõ nh©n viªn an ninh t¹i khu vùc quÇy LÔ t©n. 161 . B¶n nµy sÏ ®îc göi tíi V¨n phßng qu¶n lý vµ Trî lý chê ký vµ chÊp thuËn. 2.

3. Mçi sù cè ®Òu ph¶i lu hå s¬ an ninh. 9. Trî lý gi÷ liªn l¹c víi c«ng ty b¶o hiÓm chê thanh to¸n ®Òn bï. Trî lý kiÓm tra ®Þa ®iÓm x¶y ra sù cè. Ltd. Trî lý thùc hiÖn viÖc söa ch÷a díi sù chÊp thuËn cña Gi¸m ®èc qu¶n lý toµ nhµ. 22) B¸o c¸o/Gi¶i quyÕt sù cè 1. 5. 7. 6. NÕu ph¬ng tiÖn g©y ra tæn h¹i cho toµ nhµ. NÕu ph¬ng tiÖn ®ã kh«ng cã b¶o hiÓm. Trî lý ph¶i ghi ngµy th¸ng vµ ký c¸c b¶n b¸o c¸o sù cè. Toµn bé sù cè ph¶i ®îc b¸o c¸o cho V¨n phßng qu¶n lý. 4. 8.. c¬ quan b¶o hiÓm sÏ ®¶m tr¸ch viÖc ®Òn bï.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. HÇu hÕt nh÷ng sù cè sÏ ®îc c«ng ty b¶o hiÓm ®Òn bï thiÖt h¹i. Trong trêng hîp sù cè liªn quan ®Õn ph¬ng tiÖn. 2. chôp ¶nh vµ kiÓm tra tæn thÊt. Trî lý sÏ lªn mét b¶n dù to¸n thiÖt h¹i vµ ®a cho c«ng ty b¶o hiÓm gi¶i quyÕt. 162 . chñ xe sÏ ph¶i ®Òn bï thiÖt h¹i cho toµ nhµ.

Nhµ thÇu an ninh. 3. Môc ®Ých cña cuéc häp lµ nh»m th¶o luËn/th«ng b¸o vµ cËp nhËt c«ng viÖc ®ang tiÕn hµnh. Thµnh phÇn tham dù: Gi¸m ®èc qu¶n lý toµ nhµ. Trî lý. Gi¸m ®èc qu¶n lý toµ nhµ gi÷ biªn b¶n cuéc häp. 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Nhµ thÇu vÖ sinh. Mét cuéc häp víi Chñ toµ nhµ ®îc tæ chøc 1 th¸ng/lÇn. Häp chñ toµ nhµ 1. 163 . Nh©n viªnhµnh chÝnh. Thµnh phÇn tham dù: Gi¸m ®èc qu¶n lý toµ nhµ. V¨n phßng qu¶n lý ph¶i tæ chøc häp nh©n viªn 1tuÇn/lÇn 2. 4. 23) Häp nh©n viªn V¨n phßng qu¶n lý Häp nh©n viªn v¨n phßng qu¶n lý 1. Gi¸m s¸t Kü thuËt vµ nh©n viªn kü thuËt. 2. Chñ ®Çu t.. Ltd. Trî lý ghi vµ lu Biªn b¶n cuéc häp. Gi¸m ®èc CBRE.

Ch×a kho¸ ®îc gi÷ trong ng¨n kÐo cã kho¸. V¨n phßng qu¶n lý chØ cÊt gi÷ ch×a kho¸ cña c¸c l« trèng vµ khu vùc chung. Ltd. 3. 164 . ChØ cã Gi¸m ®èc qu¶n lý toµ nhµ vµ Trî lý ®îc quyÒn gi÷ ch×a kho¸ kho. 4. Trî lý chÞu tr¸ch nhiÖm qu¶n lý ch×a kho¸. NÕu cã ®Ò nghÞ sö dông ch×a kho¸ th× ph¶i ghi l¹i vµo sæ qu¶n lý ch×a..Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. §iÒu nµy sÏ lµm gi¶m thiÓu tr¸ch nhiÖm ph¸p lý ®èi víi nh©n viªn vµ v¨n phßng qu¶n lý. Nh÷ng l« ®· ®îc thuª th× kh¸ch thuª gi÷ ch×a kho¸. 2. 24) §¨ng ký/ Qu¶n lý ch×a kho¸ 1.

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25) Hîp ®ång thuª míi/ Kh«i phôc hîp ®ång thuª ChØ cã v¨n phßng chÝnh vµ bé phËn qu¶n lý toµ nhµ hiÖn t¹i míi ®îc thùc hiÖn lµm hîp ®ång thuª míi vµ hîp ®ång kh«i phôc. 1. CBRE sÏ ®µm ph¸n thuyÕt phôc kh¸ch hµng tiÒm n¨ng.
2.

B¶n mêi thuª ph¶i ®îc ký x¸c nhËn cña kh¸ch thuª vµ ký chÊp thuËn cña Chñ ®Çu t. Th chÊp thuËn sau ®ã sÏ ®îc göi tíi kh¸ch thuª vµ kh¸ch thuª tiÕn hµnh ®Æt cäc.

3. Mét b¶n sao cña th mêi thuª sÏ ®îc gi÷ trong file tµi liÖu cña CBRE. 4. V¨n phßng qu¶n lý sÏ thùc hiÖn c¸c thñ tôc trao mÆt b»ng theo nh th mêi thuª ®· ®Ò cËp. Gi¸m ®èc qu¶n lý toµ nhµ sÏ nhËn ®îc b¶n sao th chÊp thuËn cho thuª.

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26) B¶o hiÓm §Òn bï b¶o hiÓm
1.

B¶n b¸o c¸o sù cè ghi râ sè tiÒn cÇn ®Òn bï ph¶i ®îc göi cho Gi¸m ®èc qu¶n lý toµ nhµ. Trî lý sÏ lµm b¸o c¸o nµy. Trî lý sau ®ã sÏ lËp b¶ng dù to¸n cho ®Òn bï vµ ®iÒn ®¬n yªu cÇu c«ng ty b¶o hiÓm ®Òn bï. Trî lý sÏ gäi ®iÖn vµ x¸c nhËn b»ng lêi víi c«ng ty b¶o hiÓm tríc khi göi ®¬n yªu cÇu. Ph¶i th«ng b¸o víi Gi¸m ®èc qu¶n lý toµ nhµ bÊt kú m©u thuÉn nµo x¶y ra víi c«ng ty b¶o hiÓm.

2.

3.

4.

B¶o hiÓm toµ nhµ Toµ nhµ B¾c ¸ ph¶i ®îc b¶o hiÓm toµn diÖn. Tuy vËy kh¸ch thuª vÉn ph¶i tù chÞu tr¸ch nhiÖm vÒ hµng ho¸, thiÕt bÞ vµ néi thÊt cña hä.

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27)

chØ dÉn an toµn ch¸y næ 1. Lêi giíi thiÖu

Tµi liÖu híng dÉn an toµn ch¸y næ ®îc cung cÊp cho nh©n viªn nh»m tho¸t hiÓm mét c¸ch ªm thÊm trong trêng hîp ho¶ ho¹n. Cuèn s¸ch nµy gi¶i thÝch ng¾n gän ho¹t ®éng cña hÖ thèng phßng ch¸y ch÷a ch¸y. Nh×n chung, trong trêng hîp cÇn di t¶n, viÖc hiÓu biÕt vµ kÕt hîp hiÖu qu¶ xö lý ch¸y næ lµ rÊt quan träng. 1.1 Môc ®Ých (a) §¶m b¶o an toµn cho ngêi trong trêng hîp ho¶ ho¹n.
(b)

LËp kÕ ho¹ch di t¶n cã hÖ thèng vµ tuÇn tù.

(c) §¶m b¶o hÖ thèng chu«ng b¸o vµ c¸c thiÕt bÞ ch÷a ch¸y trong trêng hîp tèt. (d) Lµm cho tÊt c¶ kh¸ch thuª thÊm nhuÇn nhËn thøc quan träng cña viÖc ng¨n chÆn sù bïng ph¸t cña löa.

1.2

Gia nhËp Ban an toµn ch¸y næ

Ban an toµn ch¸y næ sÏ tæ chøc huÊn luyÖn nh©n viªn lµm viÖc trong toµ nhµ nhËn thøc ®îc c¸c môc ®Ých trªn.Ban nµy sÏ bao gåm c¸c c¸ nh©n sau:

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(a)

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/ Trî lý (V¨n phßng qu¶n lý)

(b) Ngêi gi¸m s¸t ch¸y næ/ Trî lý gi¸m s¸t (Uû ban an toµn ch¸y næ cña kh¸ch thuª) (c) Thµnh viªn ®éi cøu ho¶. 1.3 Chu«ng b¸o ch¸y Chu«ng b¸o ch¸y cã thÓ ®îc l¾p ®Æt bëi: 1.3.1 Tr¹m chu«ng cè ®Þnh:

Tr¹m nµy cã dßng ch÷ “BÊm ë ®©y” vµ ®îc bè trÝ ë kh¾p n¬i trong toµ nhµ. Trong trêng hîp cã háa ho¹n, bÊt kú ai còng cã thÓ bÊm nót nµy ®Ó hÖ thèng chu«ng b¸o ch¸y kªu.
1.3.2

HÖ thèng b¸o nhiÖt tù ®éng:

Toµ nhµ ®îc b¶o vÖ bëi hÖ thèng b¸o nhiÖt tù ®éng ®îc ®Æt ë nh÷ng vÞ trÝ cÇn thiÕt. HÖ thèng nµy sÏ tù ®éng ho¹t ®éng khi h¬i nãng ph¸t ra. Khi hÖ thèng nµy ho¹t ®éng, nã sÏ truyÒn tÝn hiÖu vÒ tÊm b¸o ch¸y t¹i phßng ®iÒu khiÓn an ninh vµ lµm kªu chu«ng b¸o ch¸y.
1.3.3

HÖ thèng b¸o khãi tù ®éng:

HÖ thèng b¸o khãi tù ®éng sÏ ®îc l¾p ®Æt kh¾p toµ nhµ. Khi cã khãi bèc ra tõ bÊt cø ®©u, hÖ thèng nµy sÏ tù ®éng ho¹t ®éng. TÝn hiÖu b¸o ch¸y sÏ truyÒn ®Õn tr¹m ®iÒu khiÓn cña phßng b¶o vÖ an toµn.

2. tr¸ch nhiÖm vµ nghÜa vô
2.1

Trî lý

(a) §¶m b¶o r»ng tÊt c¶ kh¸ch thuª trong toµ nhµ ®Òu cã tµi liÖu híng dÉn tho¸t hiÓm trong trêng hîp x¶y ch¸y. (b) Ghi l¹i ngµy giê cuéc thùc tËp tho¸t hiÓm khi x¶y ch¸y.
(c)

Cö mét ngêi kh¸c lµm thay nÕu v¾ng mÆt.

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169 . (b) Th«ng b¸o ph¬ng thøc tho¸t hiÓm trong toµ nhµ. BÊt kú trêng hîp háng hãc nµo ph¶i ®îc b¸o c¸o lªn v¨n phßng qu¶n lý gi¶i quyÕt ngay. (d) ChÞu tr¸ch nhiÖm cung cÊp th«ng tin vµ ®µo t¹o ®éi cøu ho¶ trong toµ nhµ tõ tr¸ch nhiÖm cña mçi thµnh viªn ®Õn toµn ®éi. 2..3 §éi cøu ho¶ (a) Th«ng b¸o vÒ ho¹t ®éng cña hÖ thèng chu«ng b¸o ch¸y. hÖ thèng chu«ng b¸o. ph¶i thùc hiÖn ngay c¸c bíc sau: (a) BÊm nót “BÊm ë ®©y” t¹i ®iÓm chu«ng b¸o ch¸y gÇn nhÊt.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. (d) Liªn hÖ vµ phèi hîp víi nh÷ng bé phËn kh¸c.2 Nh©n viªn kü thuËt (a) Th«ng b¸o cho nh©n viªn míi kÕ ho¹ch xö lý khi x¶y ch¸y. 3. (e) §¶m b¶o cöa ra vµo toµ nhµ ®îc ®ãng nhng kh«ng kho¸ trong giê hµnh chÝnh ®ång thêi hµnh lang. (b) Th«ng b¸o kÕ ho¹ch xö lý khi x¶y ch¸y. (c) Th«ng b¸o ho¹t ®éng cña hÖ thèng b¸o ch¸y vµ c¸ch sö dông thiÕt bÞ cøu ho¶ vµ cøu hé. 2.1 Ngêi ®a tin Khi ph¸t hiÖn ra ®¸m ch¸y. ®Þa ®iÓm thang bé vµ cöa tho¸t hiÓm. Ltd. s¶nh chÝnh vµ thang bé ®îc th«ng tho¸ng. hÖ thèng cøu ho¶ lu«n trong ®iÒu kiÖn tèt. (c) Th«ng b¸o ®Þa ®iÓm vµ c¸ch sö dông thiÕt bÞ cøu ho¶ vµ thiÕt bÞ cøu trî. (f) §¶m b¶o m¸y dËp löa. hµnh ®éng khi x¶y ch¸y 3. (g) §¶m b¶o kÕ ho¹ch phßng ch¸y lu«n ®îc ®æi míi nÕu cÇn thiÕt.

nh©n viªn ph¶i ®ãng ngay c¸c tµi liÖu quan träng. Ltd. t¾t c¸c thiÕt bÞ dïng ®iÖn vµ hµnh ®éng theo chØ dÉn cña nh©n viªn gi¸m s¸t löa. (d) B¸o c¸o t×nh tr¹ng löa ch¸y vµ sè ngêi mÊt tÝch. (e) TÊt c¶ nh©n viªn/kh¸ch v¨n phßng/kh¸ch trung t©m th¬ng m¹i/kh¸ch tham quan kh«ng ®îc phÐp vµo trong toµ nhµ trõ trêng hîp ®îc sù cho phÐp cña ®éi cøu ho¶ hoÆc nh©n viªn ®éi cøu ho¶ toµ nhµ. (c) §¶m b¶o t×nh tr¹ng tho¸t hiÓm ®îc ®iÒu khiÓn tíi ®iÓm tËp hîp theo nh b¸o c¸o cña nh©n viªn gi¸m s¸t löa. cho ®éi cøu ho¶ cña thµnh phè khi hä cã mÆt t¹i hiÖn trêng. (b) Cè g¾ng dËp t¾t ®¸m löa míi chím víi thiÕt bÞ cøu ho¶ t¬ng øng nh häng cøu ho¶ hoÆc vßi rång nhng kh«ng ®îc lµm th¬ng bÊt kú ai.3 §iÒu phèi viªn/ Trî lý ®iÒu phèi viªn Khi x¶y ch¸y: (a) Th«ng b¸o cho ®éi cøu ho¶ ngay lËp tøc. (b) Trong khi tho¸t hiÓm. nhanh chãng tho¸t hiÓm t¹i cöa tho¸t hiÓm gÇn nhÊt råi ®i ®Õn ®iÓm tËp trung. x¸c ®Þnh ®Þa ®iÓm x¶y ch¸y. 3.2 Nh©n viªn (a) Khi nghe thÊy chu«ng b¸o ch¸y vang lªn trong toµ nhµ. (d) §iÓm tËp trung nªn bè trÝ ë vØa hÌ ®èi diÖn toµ nhµ. (f) Kh«ng ®îc sö dông thang m¸y khi tho¸t hiÓm xuèng tÇng 1.. kh¸ch thuª ph¶i híng dÉn kh¸ch cña m×nh còng lËp tøc tho¸t hiÓm theo trËt tù. nÕu cã. Chó ý: TUYÖT §èI KH¤NG DïNG THANG M¸Y. (c) Kh«ng nªn hèt ho¶ng mµ nªn ®i thËt nhanh theo lèi thang bé ®i ®Õn ®iÓm tËp trung. 170 . (b) Nhanh chãng tíi bèt chu«ng b¸o ch¸y. kiÓm tra xem ®éi cøu ho¶ ®· hµnh ®éng cha. 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

NÕu löa kh«ng xuÊt hiÖn t¹i tÇng m×nh. khi ®éi cøu ho¶ cã mÆt t¹i hiÖn trêng. trÎ em vµ phô n÷ mang thai nªn ®îc chó ý ®Æc biÖt trong qu¸ tr×nh tho¸t hiÓm. cïng lóc ®ã nªn cè g¾ng dËp löa nÕu cã thÓ mµ kh«ng lµm tæn h¹i ®Õn ai.4 Nh©n viªn ®éi phßng ch¸y Khi nghe thÊy chu«ng b¸o ch¸y: (a) (b) TÊt c¶ nh©n viªn phßng ch¸y sÏ dÉn ®êng ®éi kiÓm so¸t t¹i c¸c tÇng hä gi¸m s¸t. 4.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 4. 3.3 §éi cøu ho¶ vµ c¶nh s¸t ®Þa ph¬ng ph¶i ®îc th«ng b¸o tríc thêi gian diÔn tËp. hä sÏ c¶nh b¸o toµn bé nh©n viªn trªn tÇng ®ã s½n sµng tho¸t hiÓm... nh©n viªn phßng ch¸y ngay lËp tøc th«ng b¸o víi ®ång nghiÖp vµ b¾t ®Çu c«ng viÖc tho¸t hiÓm. 4. 4.2 TÊt c¶ c¸c c¸ nh©n lµm viÖc trong toµ nhµ ph¶i tham gia buæi diÔn tËp nµy. (e) §¶m b¶o kÕ ho¹ch khi x¶y ch¸y vµ . 171 . (c) (d) KiÓm tra tÊt c¶ v¨n phßng vµ th«ng b¸o cho mäi ngêi khÈn tr¬ng tho¸t hiÓm theo trËt tù t¹i c¸c cöa tho¸t hiÓm gÇn nhÊt. ph¶i tiÕn hµnh ®iÓm danh nh÷ng nh©n viªn cã mÆt vµ b¸o c¸o t×nh tr¹ng tho¸t hiÓm víi trî lý.1 Ph¶i tæ chøc diÔn tËp tho¸t hiÓm Ýt nhÊt 1 lÇn/n¨m.. DiÔn tËp tho¸t hiÓm khi x¶y ch¸y 4. NÕu löa xuÊt hiÖn t¹i tÇng m×nh phô tr¸ch. (f) Dêi khái toµ nhµ sau khi biÕt ch¾c r»ng toµn bé nh©n viªn ë tÇng m×nh phô tr¸ch ®· tho¸t hiÓm trËt tù.4 Mäi ngêi trong toµ nhµ ph¶i th«ng hiÓu ®Çy ®ñ ®Þa ®iÓm tËp kÕt.. (g) Khi mäi ngêi tô tËp ®Çy ®ñ ë khu vùc tËp trung. (e) Ngêi tµn tËt. Ltd.

Ghi nhí §Ó ®¶m b¶o cho lîi Ých chung. (c) B¸o c¸o víi V¨n phßng qu¶n lý bÊt kú mïi khãi. (c) BiÕt chç ®Æt b×nh dËp löa vµ vßi rång gÇn nhÊt – häc c¸ch sö dông chóng hîp lý. 8. (b) BiÕt c¸ch xö lý khi x¶y ch¸y – tr¸nh ho¶ng lo¹n. KÕt luËn Nªn nhí nh÷ng ®iÒu sau lµ ®Ó ®¶m b¶o cho lîi Ých cña mäi ngêi: (a) BiÕt c¸ch b¸o c¸o mét ®¸m ch¸y – bÊm chu«ng b¸o ch¸y kÞp thêi. 7. h·y liªn hÖ víi V¨n phßng qu¶n lý toµ nhµ. C¸ch sö dông b×nh cøu ho¶ Thùc hiÖn c¸c bíc sau: bíc 1: Th¸o gì c¸c thiÕt bÞ an toµn (Chèt an toµn) 172 . löa hoÆc c¸c tæn thÊt do löa g©y ra. Ltd. sè ®iÖn tho¹i: 2200220. h·y híng dÉn cho nh©n viªn biÕt ®îc c¸c th«ng tin sau: (a) BiÕt cöa tho¸t hiÓm vµ n¬i ®Æt b×nh cøu ho¶.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. (d) BiÕt cöa tho¸t hiÓm khi x¶y ch¸y vµ sö dông thang bé. vµ c¸c ph¬ng thøc tho¸t hiÓm thÝch hîp khi x¶y ch¸y.. (b) BiÕt c¸ch xö lý t×nh huèng khi x¶y ch¸y. Liªn hÖ NÕu cã bÊt kú th¾c m¾c nµo cÇn hái. 5. 6.

28) sù s¾p xÕp kh¸ch thuª Khi kh¸ch thuª ký hîp ®ång thuª vµ s½n sµng vµo lµm viÖc t¹i Toµ nhµ. ®Ò ra kÕ ho¹ch tho¸t hiÓm an toµn. 9. kÓ c¶ trong trêng hîp b¹n cha tõng sö dông chóng. sÏ ph¶i tiÕn hµnh c¸c bíc sau: 1. nhanh chãng më cöa sæ vµ cöa kÝnh lµm th«ng h¬i khu vùc ch¸y.. 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. B¶n lÞch tr×nh tiÕn hµnh hoµn thiÖn néi thÊt vµ kho¶n phÝ t¬ng øng ph¶i ®îc kh¸ch thuª göi ®Õn v¨n phßng qu¶n lý chê chÊp thuËn. bíc 3: BÊm nót BÊm nót trªn cïng cña b×nh cøu ho¶ vµ quÐt lan vÒ phÝa ®¸m ch¸y. • ChuyÓn mäi ngêi ra khái khu vùc ch¸y vµ ®ãng cöa ra vµo ng¨n chÆn sù lan to¶ cña khãi vµ löa.5m víi ®¸m ch¸y. Th¸o gì thiÕt bÞ an toµn (chèt an toµn) lµ c¸c thiÕt bÞ ®îc l¾p ®Æt ®Ó ng¨n chÆn tai n¹n cã thÓ x¶y ra tõ b×nh cøu ho¶. 173 . Khi ph¸t hiÖn ra ®¸m ch¸y • Nhanh chãng bÊm nót “BÊm chu«ng b¸o ch¸y ë ®©y”. 2. Thùc hiÖn tiÕn tr×nh t¬ng tù víi mçi thñ tôc hoµn thiÖn néi thÊt cña mçi kh¸ch thuª. • Gäi ®éi cøu ho¶. Ngay tõ b©y giê. th«ng b¸o cho toµ nhµ vÒ ®¸m ch¸y. • KiÓm tra xem mäi ngêi ®· dêi khái khu vùc ch¸y cha. Kh¸ch thuª ph¶i s¾p xÕp vµ bµn giao hîp ®ång theo híng dÉn. Khi ®¸m ch¸y ®· ®îc dËp. Ltd. Gi÷ kho¶ng c¸ch an toµn kho¶ng 1 – 1. bíc 2: sö dông vßi cøu ho¶ ChÜa miÖng vßi cøu ho¶ vµo ®¸m ch¸y.

2. V¨n phßng qu¶n lý sÏ cung cÊp s¬ ®å gèc cña mÆt b»ng thuª bao gåm ®Ìn ®iÖn.Indochina Riverside Towers 4.. 29) hoµn thiÖn néi thÊt 1. hÖ thèng phßng ch¸y ch÷a ch¸y vµ hÖ thèng an toµn. bµn lµm viÖc. 5. V¨n phßng qu¶n lý vµ §¹i diÖn kh¸ch thuª hoµn thµnh thñ tôc trao tay. B¶n vÏ bao gåm hÖ thèng phßng ch¸y. 5. Kh¸ch thuª sÏ ký b¶n mêi thuª hoÆc Hîp ®ång thuª trong trêng hîp s½n sµng. èng dÉn hÖ thèng ®iÒu hoµ. Mçi bªn sÏ gi÷ 01 b¶n sao. 174 . v¸ch ng¨n. V¨n phßng qu¶n lý vµ bé phËn kü thuËt sÏ tiÕn hµnh kiÓm tra mÆt b»ng sau khi hoµn thiÖn. chñ ®Çu t vµ nhµ thÇu M&E c©n nh¾c vµ th¶o luËn s¬ ®å cho kh¸ch thuª ®Ó ®a ra kÕt luËn cuèi cïng.. Kh¸ch thuª sau ®ã sÏ lµm 3 b¶n sao cña b¶n thiÕt kÕ néi thÊt. 3. tríc khi kh¸ch thuª chuyÓn ®Õn.. Biªn b¶n bµn giao ®îc c¶ 2 bªn ký vµ ®Ò ngµy th¸ng. hÖ thèng ®iÒu hoµ. ®Ìn chiÕu s¸ng. Ltd.. Kh¸ch thuª sÏ ®îc cung cÊp Sæ tay hoµn thiÖn néi thÊt ®Ó thùc hiÖn theo. Ban qu¶n lý.. 4. CB Richard Ellis (Vietnam) Co. sau ®ã göi th tíi kh¸ch thuª.

8. tªn tuæi. 7. v¨n phßng qu¶n lý sÏ kiÓm tra xem kh¸ch thuª cã tu©n thñ theo b¶n vÏ ®· ®Ö tr×nh kh«ng. sè chøng minh cña c«ng nh©n c¸c nhµ thÇu ®Ó tiÖn cho viÖc b¶o vÖ qu¶n lý. Ltd. c¸c nhµ thÇu cña kh¸ch thuª sÏ göi lÞch tr×nh lµm néi thÊt. Gi¸m ®èc qu¶n lý toµ nhµ sÏ lÊy d÷ liÖu tõ 12 th¸ng ho¹t ®éng võa qua theo kinh nghiÖm ®· cã 175 . Khi viÖc thiÕt kÕ l¾p ®Æt v¨n phßng ®îc hoµn tÊt. 1.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Gi¸m ®èc qu¶n lý toµ nhµ lµm b¶n th¶o. 9. Sau khi ®îc chÊp thuËn. B¶n h¹ch to¸n ng©n s¸ch nµy ph¶i ®îc lµm tríc th¸ng 1 hµng n¨m. 6. Kh¸ch thuª ph¶i ®Æt cäc mét kho¶n tríc khi tiÕn hµnh lµm néi thÊt. BÊt kú sù vi ph¹m nµo còng sÏ bÞ yªu cÇu thay ®æi. 30) ng©n quü hµng n¨m Gi¸m ®èc qu¶n lý toµ nhµ cã tr¸ch nhiÖm tÝnh to¸n ra kho¶n ng©n quü chi tiªu hµng n¨m cña toµ nhµ.. Kh¸ch thuª ph¶i cung cÊp cho v¨n phßng qu¶n lý sè lîng. Chó ý: Gi¸m ®èc qu¶n lý toµ nhµ ph¶i ®äc cuèn sæ tay hoµn thiÖn néi thÊt vµ ®¶m b¶o r»ng c¸c néi quy ®îc tu©n thñ nghiªm tóc. Gi¸m ®èc ®iÒu hµnh sÏ xem xÐt vµ söa ch÷a nÕu cÇn thiÕt tríc khi b¶n h¹ch to¸n nµy ®îc göi tíi chñ toµ nhµ. Ph¶i tu©n thñ theo c¸c néi quy toµ nhµ vµ hoµn thiÖn néi thÊt.

2. Ltd. 176 ..Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Gi¸m ®èc qu¶n lý toµ nhµ sau ®ã sÏ lµm b¶n h¹ch to¸n ng©n s¸ch tríc th¸ng 1 mçi n¨m.

Ltd. trém c¾p hoÆc c¸c trêng hîp nh háng hãc nghiªm träng trang thiÕt bÞ toµ nhµ. 2. V. B¶n b¸o c¸o ph¶i bao gåm c¸c néi dung sau: 177 .. Khi x¶y ra c¸c trêng hîp khÈn cã liªn quan ®Õn ch¸y næ. tµi liÖu híng dÉn xö lý t×nh huèng trong c¸c trêng hîp khÈn 1) ViÕt b¸o c¸o 1. nh©n viªn ban qu¶n lý hoÆc Gi¸m ®èc qu¶n lý toµ nhµ sÏ ghi l¹i trong B¸o c¸o sù cè.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.

Toµ nhµ B¾c ¸ B¸O C¸O Sù Cè 178 . 4.. chøc vô vµ ch÷ ký cña ngêi lµm b¸o c¸o. râ rµng. §Þa ®iÓm chÝnh x¸c. Ltd. 5. Toµn bé sù kiÖn ph¶i ®îc miªu t¶ mét c¸ch ng¾n gän. Chñ ®Ò cña b¸o c¸o Thêi gian x¶y ra sù kiÖn. Tªn. B¶n b¸o c¸o ph¶i ®îc lµm chi tiÕt theo mÉu sau. PhÇn háng hãc còng nh gi¸ trÞ cña toµ nhµ lóc ban ®Çu ph¶i ®îc ®Ò cËp trong b¶n b¸o c¸o. §Þa chØ.Indochina Riverside Towers (a) (b) (c) (d) (e) (f) CB Richard Ellis (Vietnam) Co. X¸c nhËn cña c¶nh s¸t (nÕu cã) 3.

M« t¶ chi tiÕt : _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ Ngêi lµm b¸o c¸o : Chøc vô Ngµy : : 2) b·o lín 179 . Göi : Tªn sù cè : __________________________________________ __________________________________________ __________________________________________ __________________________________________ Thêi gian & ®Þa ®iÓm : Sè Ref.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.. . Ltd.

4. Gi¸m ®èc qu¶n lý toµ nhµ ph¶i ®¶m b¶o thùc hiÖn theo c¸c bíc sau: 1. 6. giµn gi¸o ®îc kÑp chÆt vµ ®îc b¶o vÖ. phßng b¬m níc. phßng ®iÒu khiÓn. phßng ®iÒu hoµ kh«ng khÝ vµ phßng ®iÒu hµnh chung ®îc ®ãng vµ ®îc b¶o vÖ. §¶m b¶o r»ng c¸c trang thiÕt bÞ cña toµ nhµ nh giá khÝ cÇu. KiÓm tra tæng thÓ ®Ó ch¾c ch¾n r»ng toµn bé toµ nhµ kh«ng bÞ bao v©y bëi èng dÉn. 2. §¶m b¶o r»ng tÊt c¶ c¸c biÖn ph¸p phßng ngõa ®îc tu©n thñ ®Ó xö lý trong nh÷ng trêng hîp cÇn thiÕt.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. KiÓm tra vµ ®¶m b¶o r»ng cöa sæ tÇng m¸i. 5. m¸ng níc vµ miÖng cèng. 180 . 3. Treo biÓn c¶nh b¸o hoÆc biÓn chó ý t¹i s¶nh thang m¸y ®Ó th«ng b¸o cho toµn bé kh¸ch thuª. Ltd.. NÕu cã thÓ. Khi gi«ng b·o g©y nªn lôt trong toµ nhµ. tµu lÆn ®Ó phßng trõ trêng hîp lôt léi. nªn chuÈn bÞ tói c¸t.

Nhanh chãng kiÓm tra xem chç lµm viÖc cña m×nh vµ c¸c vïng xung quanh cã bÞ ch¸y kh«ng.. 4. 2. ®¶m b¶o r»ng kh«ng cã bÊt kú hµng ho¸ nµo bÞ bá l¹i. Gi÷ b×nh tÜnh nh khi cha x¶y ra ch¸y. KiÓm tra vµ ®¶m b¶o r»ng tÊt c¶ c¸c thiÕt bÞ phßng ch¸y ch÷a ch¸y trong toµ nhµ vÉn cßn h¹n sö dông vµ lu«n trong ®iÒu kiÖn tèt. kh«ng më ®îc hoÆc bÞ kho¸. chóng cã thÓ lan ra mét c¸ch nhanh chãng vµ dÔ dµng. Khi ho¶ ho¹n bÊt th×nh l×nh x¶y ra. vÝ dô nh cöa ra vµo cña khu vùc hót thuèc bÞ chÌn. §¶m b¶o r»ng trÇn nhµ vµ cöa tho¸t hiÓm cã thÓ më tõ bªn trong mét c¸ch dÔ dµng mµ kh«ng cÇn ch×a kho¸. phßng chèng ch¸y næ lµ mét trong nh÷ng tr¸ch nhiÖm chÝnh ®èi víi nh©n viªn qu¶n lý toµ nhµ. 181 . Ch¾c ch¾n r»ng kh«ng cã bÊt kú sù söa ®æi kh«ng hîp lÖ nµo ®èi víi hÖ thèng phßng chèng ch¸y næ.Indochina Riverside Towers 3) ho¶ ho¹n (A) Phßng chèng ch¸y næ CB Richard Ellis (Vietnam) Co. 3. TiÕn hµnh t¬ng tù víi quy tr×nh tho¸t hiÓm vµ khu vùc tËp trung. 2. Thang bé ph¶i ®îc kiÓm tra hµng ngµy. van kho¸ vßi m¸y níc bÞ mÊt hay c¸c cöa ®iÒu khiÓn chÝnh bÞ t¾t. t¹o thµnh vËt c¶n ë cöa tho¸t hiÓm. 7. Toµn bé nh©n viªn sÏ: 1. • Khi nghe thÊy chu«ng b¸o ch¸y: 1. §¶m b¶o r»ng kh«ng cã bÊt kú vËt liÖu dÔ ch¸y hay hµng ho¸ nguy hiÓm nµo kh«ng n»m trong danh môc tiªu chuÈn cho phÐp ®îc kh¸ch thuª cÊt gi÷ trong kho. Ltd. V× vËy. 6. B¶ng híng dÉn tho¸t hiÓm khi x¶y ch¸y ph¶i ®îc treo ë n¬i dÔ thÊy. 5. Hµng n¨m ph¶i tæ chøc diÔn tËp tho¸t hiÓm Ýt nhÊt 1 lÇn. BÊt kú háng hãc hoÆc sù qu¸ h¹n b¶o hµnh nµo còng ph¶i ®îc b¸o c¸o theo mÉu b¸o c¸o sù cè.

§¶m b¶o r»ng v¨n phßng/gian hµng kh«ng cßn ai tríc khi ®ãng cöa. dêi khái hiÖn trêng ngay lËp tøc vµ ®îi ®éi cøu ho¶ ®Õn. Gi÷ b×nh tÜnh vµ cÊt gi÷ cÈn thËn tµi liÖu quan träng. cung cÊp th«ng tin chi tiÕt cña vô ch¸y. 3. nh©n viªn v¨n phßng qu¶n lý nªn: 1. Cè g¾ng dËp löa b»ng häng cøu ho¶ gÇn nhÊt nhng ph¶i chó ý kh«ng g©y nguy hiÓm cho b¶n th©n. Nªn ®Ó löa lan ®i theo sù kiÓm so¸t cña b¹n. 10. 9. 4. tiÒn mÆt vµ trang søc. Kh«ng mang vËt g× lín h¬n vali. KiÓm tra vµ ch¾c ch¾n r»ng kh«ng ai bÞ bá r¬i trong v¨n phßng hoÆc gian hµng. 2. (B) Ho¶ ho¹n bÊt th×nh l×nh Trong trêng hîp bÊt ngê x¶y ra ch¸y. Ltd. 7. T¾t tÊt c¶ c¸c thiÕt bÞ ®iÖn trõ ®Ìn chiÕu s¸ng. Tu©n thñ theo híng dÉn cña nh©n viªn an ninh. kh«ng ch¹y nh¶y. 4. TuyÖt ®èi KH¤NG dïng níc trong trêng hîp ch¸y do ®iÖn g©y ra. Hç trî kh¸ch thuª tho¸t hiÓm theo ®êng thang bé vµ ng¨n kh«ng cho ai sö dông thang m¸y. 8. Th«ng b¸o cho tÊt c¶ mäi ngêi dêi khái toµ nhµ ngay lËp tøc trong trËt tù theo lèi thang tho¸t hiÓm. 5. BÊm chu«ng b¸o ch¸y vµ c¶nh b¸o tíi mäi ngêi xung quanh. 11.. Nh©n viªn cøu ho¶ hoÆc nh©n viªn ®· lµm viÖc t¹i hiÖn trêng x¶y ra ho¶ ho¹n nªn gi¶i thÝch nguyªn nh©n cho mäi ngêi. §i bé. 5.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 4. CÈn thËn vµ tr¸nh ho¶ng lo¹n. 3. 2. Kh«ng ®i lang thang trong toµ nhµ. Gi÷ b×nh tÜnh. Nhanh chãng gäi ®éi cøu ho¶ gÇn nhÊt vµ th«ng b¸o bé phËn an ninh còng nh Gi¸m ®èc qu¶n lý toµ nhµ. 6. • Khi tho¸t hiÓm 1. Nhanh chãng tiÕn tíi cöa tho¸t hiÓm gÇn nhÊt. 5. 3. 182 . TuyÖt ®èi KH¤NG sö dông thang m¸y.

nh©n viªn v¨n phßng qu¶n lý ngay lËp tøc tíi hiÖn trêng kiÓm tra.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 183 . kh«ng cho ai vµo bªn trong hiÖn trêng. Th«ng b¸o tÊt c¶ mäi ngêi dêi khái hiÖn trêng vµ dïng hµng rµo bao v©y. tæn thÊt vµ c¸c khu vùc bÞ ¶nh hëng theo mÉu b¸o c¸o sù cè. NÕu hiÖn tîng dß ga nghiªm träng hoÆc ngoµi tÇm kiÓm so¸t. nh©n viªn tuyÖt ®èi KH¤NG Ên chu«ng cöa hay bÊt kú thiÕt bÞ ®iÖn nµo. 3. 5. Ghi l¹i chi tiÕt vô viÖc bao gåm: nguyªn nh©n. Ltd. tr×nh lªn Gi¸m ®èc qu¶n lý toµ nhµ trong vßng 24 tiÕng sau khi x¶y ra ho¶ ho¹n. nh©n viªn phßng qu¶n lý ph¶i th«ng b¸o víi Gi¸m ®èc qu¶n lý toµ nhµ vµ nh©n viªn bé phËn an ninh ngay. Khi tíi hiÖn trêng. 4. 6. Ch¨m sãc nh÷ng ngêi bÞ th¬ng trong khi chê xe cøu th¬ng tíi. 8. 2. Khi nhËn ®îc b¸o c¸o cã sù cè dß ga. 4) dß ga 1. 7. Dïng hµng rµo bao v©y ng¨n kh«ng cho bÊt kú ai kh«ng liªn quan vµo bªn trong toµ nhµ. tæn thÊt vµ c¸c khu vùc bÞ ¶nh hëng theo mÉu b¸o c¸o sù cè.. Ghi l¹i chi tiÕt vô ch¸y bao gåm nguyªn nh©n g©y ch¸y. chØ nªn më tÊt c¶ cöa. kho¸ van ga. sau ®ã göi lªn Gi¸m ®èc qu¶n lý toµ nhµ trong vßng 24 tiÕng sau khi x¶y ra sù cè dß gas.

Ghi l¹i toµn bé sù cè theo b¸o c¸o. nh©n viªn qu¶n lý ph¶i thùc hiÖn c¸c bíc sau: 1. Ph¶i lu«n ®Ò sè ®iÖn tho¹i nµy ë thang m¸y hoÆc s¶nh chÝnh. 184 . cöa sÏ ®îc më. H·y b×nh tÜnh.. HiÖn ®ang cã sù thay ®æi vÒ nguån ®iÖn. Chóng t«i biÕt b¹n vÉn ®ang trong ®ã. Xin ®õng ho¶ng lo¹n. BiÓn b¸o “Kh«ng phôc vô” ph¶i ®îc treo ®Ó c¶nh b¸o cho kh¸ch thuª ®îc biÕt. ChØ mét vµi phót n÷a th«i.. Kh«ng cè g¾ng gi¶i tho¸t hä ra khái thang m¸y mµ nªn ®Ó kü s b¶o dìng lµm viÖc ®ã. 3.. nh©n viªn qu¶n lý nhanh chãng ®iÖn tho¹i cho ®éi b¶o dìng thang m¸y.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Trong trêng hîp c«ng nh©n c¬ khÝ thang m¸y kh«ng tíi trong vßng 30 phót. 2. Ltd.. göi lªn Gi¸m ®èc Qu¶n lý Toµ nhµ trong vßng 48 tiÕng.” • Thø ®Õn: “ Chóng t«i rÊt xin lçi bëi sù viÖc nµy.” • TiÕp theo: “H·y b×nh tÜnh. 5) háng thang m¸y Trong trêng hîp thang m¸y háng kÓ c¶ trong hoÆc ngoµi giê lµm viÖc. NÕu cã bÊt kú ai bÞ m¾c kÑt trong thang m¸y. H·y thùc hiÖn theo chØ dÉn cña chóng t«i”. Kü s cña chóng t«i ®ang tíi ®©y më cöa cho b¹n. 4. b¹n h·y tiÕn hµnh gi¶i tho¸t cho ngêi m¾c kÑt theo tµi liÖu híng dÉn liªn quan. ChØ nªn gäi ngay ®Õn c«ng ty thang m¸y t¹i sè ®iÖn tho¹i.. Ngay lËp tøc nãi chuyÖn víi ngêi bÞ m¾c kÑt b»ng loa liªn l¹c víi c¸c th«ng tin sau: • §Çu tiªn: “Xin h·y nghe theo chØ dÉn cña chóng t«i.

6) tiÕng ån qu¸ møc 1. Ghi l¹i chi tiÕt sù cè. 3. (xem Sæ tay kh¸ch thuª). Sù cè vÒ tiÕng ån ®îc nh©n viªn b¶o vÖ hoÆc kh¸ch thuª ph¶n ¶nh ®Òu ph¶i ®îc kiÓm tra vµ xö lý kÞp thêi.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. ®éng c¬ c¶ bªn trong vµ bªn ngoµi toµ nhµ ®Òu g©y ra phiÒn to¸i. göi b¸o c¸o lªn Gi¸m ®èc qu¶n lý toµ nhµ trong vßng 24 giê. Kh¸ch thuª vµ nhµ thÇu kh«ng ®îc phÐp g©y ra tiÕng ån qu¸ møc trong giê hµnh chÝnh. 4.. 185 . 2. ®Þa ®iÓm x¶y ra sù cè. bao gåm: thêi gian. Nh©n viªn phßng qu¶n lý ph¶i ý thøc ®îc r»ng tiÕng ån qu¸ møc tõ m¸y mãc. 5. Ltd. BÊt kú kh¸ch thuª hoÆc nhµ thÇu nµo chèng ®èi viÖc dõng g©y ra tiÕng ån khi ®· nhËn ®îc sù c¶nh b¸o ®Òu ph¶i b¸o c¸o lªn Gi¸m ®èc qu¶n lý.

Indochina Riverside Towers

CB Richard Ellis (Vietnam) Co., Ltd.

7) tai n¹n giao th«ng Lµ c¸c tai n¹n: 1. G©y ra ®èi víi xe cé hoÆc toµ nhµ, vµ 2. G©y h¹i ®Õn con ngêi. §èi víi c¸c tai n¹n x¶y ra khi nh©n viªn v¨n phßng qu¶n lý tíi hiÖn trêng, nhiÖm vô cña hä lµ ®¶m b¶o kh«ng cã thªm bÊt kú tai n¹n nµo kh¸c. Thùc hiÖn c¸c bíc sau:

• Tai n¹n giao th«ng chØ g©y ra tæn h¹i vËt chÊt
1. 2. 3. 4. Duy tr× trËt tù giao th«ng t¹i hiÖn trêng. Ghi chÐp l¹i tÊt c¶ c¸c bªn liªn quan. Chôp ¶nh hiÖn trêng nÕu cÇn thiÕt. Dïng hµng rµo c¶nh s¸t ng¨n kh«ng c¸ch mäi ngêi nÕu hiÖn trêng cã thÓ g©y nguy hiÓm cho ngêi qua l¹i. Th«ng b¸o nh©n viªn kü thuËt nÕu cÇn söa ch÷a.

5.

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6. 7. 8.

Treo biÓn c¶nh b¸o. Th«ng b¸o víi cÊp trªn, Gi¸m ®èc qu¶n lý toµ nhµ,. Gi¸m ®èc qu¶n lý toµ nhµ ph¶i b¸o c¸o tíi CBRE vµ Chñ ®Çu t theo mÉu B¸o c¸o sù cè.

• Tai n¹n giao th«ng g©y nguy hiÓm cho con ngêi
1. 2. §iÒu hµnh giao th«ng vµ treo biÓn c¶nh b¸o cho c¸c ph¬ng tiÖn tham gia giao th«ng biÕt. Tuú thuéc vµo tÝnh chÊt nghiªm träng cña tai n¹n mµ di chuyÓn n¹n nh©n khái n¬i nguy hiÓm. Gäi c¶nh s¸t/xe cøu th¬ng nÕu cÇn. Ghi l¹i toµn bé chi tiÕt vµ chôp ¶nh nÕu cÇn thiÕt. B¸o c¸o víi cÊp trªn, Gi¸m ®èc qu¶n lý toµ nhµ

3. 4. 5.

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8)

khñng bè B»NG BOM

Khi ph¸t hiÖn ra bÊt kú hµng ho¸ kh¶ nghi hoÆc nhËn ®îc b¸o c¸o khñng bè b»ng bom, nh©n viªn v¨n phßng qu¶n lý nªn GI÷ B×NH TÜNH vµ lµm theo c¸c bíc sau.

1. 2.

B¸o ngay cho c¶nh s¸t vµ bé phËn an ninh toµ nhµ. Nghiªm cÊm bÊt kú c¸ nh©n hoÆc ph¬ng tiÖn nµo ngo¹i trõ c¶nh s¸t vµ ®éi chèng bom ®îc vµo khu vùc kh¶ nghi. §¶m b¶o r»ng tÊt c¶ thang m¸y ®· dõng ho¹t ®éng. Hç trî mäi ngêi tho¸t hiÓm theo chØ dÉn tho¸t hiÓm trong trêng hîp ho¶ ho¹n. Tríc khi c¶nh s¸t tíi, cè g¾ng kiÓm tra khu vùc xung quanh cã bÊt kú vËt thÓ kh¶ nghi hoÆc bom m×n. TuyÖt ®èi kh«ng ch¹m ®Õn chóng.

3. 4. 5.

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T¹i khu vùc ph¸t hiÖn ra vËt thÓ kh¶ nghi, dïng hµng rµo ng¨n c¸ch chóng víi b¨ng ®iÖn, thïng r¸c hay “cone” giao th«ng. KH¤NG ®¬n ph¬ng xö lý vËt thÓ kh¶ nghi hoÆc bom. KH¤NG sö dông ®iÑn ®µm t¹i khu vùc t×m thÊy bom m×n hoÆc vËt thÓ kh¶ nghi. KH¤NG che phñ hoÆc di dêi vËt thÓ kh¶ nghi. Ghi l¹i sù viÖc vµo B¸o c¸o sù cè, göi tíi Gi¸m ®èc qu¶n lý toµ nhµ trong vßng 24 giê kÓ tõ sau khi x¶y ra sù cè.

7. 8. 9. 10.

C¸c kiÓu khñng bè b»ng bom vµ c¸ch gi¶i quyÕt Qua ®iÖn tho¹i

• Ngêi nhËn cuéc gäi nªn tá ra b×nh tÜnh vµ lÞch sù. HÕt søc l¾ng nghe vµ viÕt l¹i toµn bé
th«ng tin tõ ngêi gäi mét c¸ch cÈn thËn.

• Cè g¾ng khuyÕn khÝch ngêi gäi nãi chuyÖn l©u ®Ó cã thÓ th©u nhËn ®îc nhiÒu th«ng tin
nhÊt. L¾ng nghe ®Ó nhËn d¹ng c¸c ®Æc ®iÓm cña ngêi gäi nh ng÷ ®iÖu, c¸ch ph¸t ©m, ©m s¾c, nh÷ng ®iÒu cã thÓ miªu t¶ tuæi t¸c, giíi tÝnh, quèc tÞch cña ngêi gäi.

• Gi¶ vê tá ra khã kh¨n trong viÖc nghe qua ®iÖn tho¹i , giíi thiÖu ®Ó cÊp trªn cña m×nh ra
nghe.

189

tin nh¾n. Th tay • Mèi ®e do¹ tÊn c«ng b»ng bom ®îc göi qua th.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. • T×m kiÕm th«ng tin vÒ ngêi gäi: nhËn d¹ng ngêi/v¨n phßng ®ang bÞ ®e do¹. tuæi t¸c. Ltd. • Nhanh chãng b¸o c¸o tÊt c¶ chi tiÕt trªn víi bé phËn an ninh. mµu da.. Liªn l¹c c¸ nh©n • Khi mét ai ®ã nhËn ®îc th«ng tin cã nguy c¬ khñng bè b»ng bom tõ mét c¸ nh©n nµo ®ã ph¶i nhanh chãng b¸o cho bé phËn an ninh. ph¶i ®îc gi÷ l¹i cÈn thËn vµ nhanh chãng göi tíi bé phËn an ninh. thêi gian cµi bom. mµu tãc. 190 . Kh«ng cè g¾ng di dêi bom. mµu m¾t.) ph¶i ®îc ghi l¹i. Nhanh chãng b¸o c¸o mét c¸ch chÝnh x¸c ®Þa ®iÓm cã bom hoÆc c¸c chi tiÕt cô thÓ kh¸c. chiÒu cao. Bom th/ bom hµng/ bom xe • Nhanh chãng b¸o c¸o víi bé phËn an ninh nÕu cã ai ®ã t×nh cê ph¸t hiÖn thÊy bom th/ bom xe hoÆc bom hµng. ®iÖn tÝn.. tÇng. ®êi xe hay biÓn sè xe (nÕu cã thÓ) khi h¾n dêi khái hiÖn trêng còng ph¶i ®îc ghi l¹i vµ b¸o c¸o ngay... Ph¬ng tiÖn vËn chuyÓn cña kÎ kh¶ nghi nh lo¹i xe.. giíi tÝnh. BÊt kú ®Æc ®iÓm nhËn d¹ng nµo cña kÎ kh¶ nghi (c©n nÆng.

trang phôc. 6. Gi¸m ®èc qu¶n lý toµ nhµ nhanh chãng b¸o c¸o lªn CBRE vµ Chñ ®Çu t. nh©n viªn v¨n phßng qu¶n lý xö lý theo c¸c bíc sau: 1. Kh«ng ®éng ch¹m hoÆc di dêi bÊt kú vËt g× hoÆc t¾t c¸c thiÕt bÞ ®iÖn t¹i hiÖn trêng. 3. Ch¨m sãc nh÷ng ngêi bÞ th¬ng nÕu cã thÓ.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Ltd. h·y ghi l¹i toµn bé th«ng tin vµ th«ng b¸o cho c¶nh s¸t: ®Æc ®iÓm nhËn d¹ng. 2. sè hiÖu cña c¶nh s¸t. NÕu lµ ngêi chøng kiÕn téi ¸c.. 5. KiÓm tra hiÖn trêng vô ¸n xem cßn bÊt kú téi ph¹m nµo kh¸c kh«ng. 9) Xö Lý TéI ph¹m TRéM C¾P §èi víi c¸c trêng hîp trém c¾p hoÆc c¸c téi ph¹m nghiªm träng kh¸c ®Õn tµi s¶n cña toµ nhµ. kÕt qu¶ thÈm vÊn ban ®Çu. 9. Nghiªm cÊm mäi ngêi ngo¹i trõ c¶nh s¸t vµ ®éi ®iÒu tra ®îc vµo hiÖn trêng. tr¸nh sù ph¸ huû b»ng chøng. Ghi l¹i tÊt c¶ chi tiÕt vÒ lo¹i téi ¸c. 7. vò khÝ cña thñ ph¹m hoÆc chØ dÉn trong trêng hîp chóng bá trèn. 191 . Th«ng b¸o víi Gi¸m ®èc qu¶n lý vµ c¶nh s¸t khu vùc. 4. B¶o vÖ hiÖn trêng chê gi¶i quyÕt. 8.

Trong trêng hîp mÊt ®iÖn ®ét xuÊt. Nghiªm cÊm viÖc sö dông thang m¸y khi hÖ thèng ®iÖn kh«ng ®îc cung cÊp. 6. 3. MÊT §IÖN Nh©n viªn v¨n phßng qu¶n lý ph¶i biÕt ®îc n¬i ®Æt bµn ®iÒu khiÓn chÝnh cña hÖ thèng cung cÊp ®iÖn vµ ®¶m b¶o cho m¸y ph¸t ®iÖn lu«n trong ®iÒu kiÖn tèt. nh©n viªn v¨n phßng qu¶n lý sÏ th«ng b¸o cho nh©n viªn kü thuËt ®ang trùc vµ Gi¸m ®èc qu¶n lý toµ nhµ ngay. 10) 1.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 5. 2. CÈn träng víi c¸c tai n¹n cã thÓ x¶y ra khi mÊt ®iÖn. mét nh©n viªn kü thuËt ®¹t tiªu chuÈn sÏ hiÖu qu¶ h¬n nh©n viªn v¨n phßng qu¶n lý.. ChuÈn bÞ s½n sµng c¸c ®Ìn chiÕu s¸ng dù phßng trong trêng hîp mÊt ®iÖn. Gi¸m ®èc qu¶n lý toµ nhµ ph¶i kÞp thêi th«ng b¸o cho toµn bé kh¸ch thuª ®îc biÕt. 7. Trong mäi trêng hîp gi¶i quyÕt sù cè nµy. Ltd. 4. Khi nhËn ®îc th«ng tin hÖ thèng cung cÊp ®iÖn t¹m dõng ho¹t ®éng. 192 .

Cè g¾ng t¾t hoÆc ®ãng van níc.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. nhiÖm vô cña nh©n viªn v¨n phßng qu¶n lý lµ ng¨n chÆn tèi ®a tæn thÊt ®èi víi tµi s¶n cña kh¸ch thuª vµ cña toµ nhµ. 3. §a toµn bé thang m¸y lªn c¸c tÇng cao vµ dõng ho¹t ®éng. Chôp ¶nh c¸c tµi s¶n bÞ tæn thÊt. m¸y g¹t níc hoÆc c¸c thiÕt bÞ lµm s¹ch kh¸c. 5. 4. Tíi ngay hiÖn trêng t×m hiÓu nguyªn nh©n t×nh tr¹ng ngËp lôt. NÕu t×nh tr¹ng ngËp lôt bÞ g©y ra bíi sù dß rØ ®êng èng níc.. nhanh chãng th«ng b¸o víi Gi¸m s¸t Kü thuËt toµ nhµ ®Ó kh¾c phôc kÞp thêi. 2. 8. Nhanh chãng lµm b¸o c¸o vµ thùc hiÖn theo c¸c bíc sau: 1. Ltd. 11) NGËP LôT Khi trong toµ nhµ x¶y ra t×nh tr¹ng ngËp lôt. m¸y quÐt. VÖ sinh khu vùc bÞ ¶nh hëng b»ng giÎ lau. Ghi l¹i sù viÖc vµ tr×nh lªn Gi¸m ®èc qu¶n lý b»ng B¸o c¸o sù cè trong vßng 24 giê kÓ tõ khi sù viÖc x¶y ra. 193 . 7. tr¸nh tæn thÊt. 6. Dïng tói c¸t ng¨n chÆn dßng ch¶y cña níc tíi c¸c khu vùc kh¸c.

nh©n viªn v¨n phßng qu¶n lý sÏ treo biÓn c¶nh b¸o tíi toµn bé kh¸ch thuª vÒ møc ®é nguy hiÓm cña hµnh ®éng nµy. Gäi c¶nh s¸t vµ xe cøu th¬ng. Cè g¾ng gi÷ nguyªn hiÖn trêng vµ c¸c chøng cø. C¶nh b¸o víi ngêi vi ph¹m vµ th«ng b¸o víi c¶nh s¸t (phô thuéc vµo chÝnh s¸ch toµ nhµ) NÕu kh«ng t×m thÊy ngêi vi ph¹m. 3. Lµm B¸o c¸o sù cè göi tíi Gi¸m ®èc toµ nhµ trong vßng 24 tiÕng. Gi¸m ®èc qu¶n lý toµ nhµ thùc hiÖn c¸c bíc sau: 1.. lu tµi liÖu. Chôp ¶nh nh÷ng tæn thÊt tíi tµi s¶n toµ nhµ. 3. 5. 4. Ghi l¹i toµn bé sù viÖc. 12) vËt thÓ r¬i VËt thÓ r¬i lµ mét vi ph¹m nghiªm träng luËt ph¸p. 4. KhÈn tr¬ng ®Õn kiÓm tra hiÖn trêng. 5. Hç trî n¹n nh©n. 2. Dïng hµng rµo c¶nh s¸t t¹i hiÖn trêng. Ghi l¹i toµn bé sù viÖc b¸o c¸o c¶nh s¸t. nh©n viªn v¨n phßng qu¶n lý thùc hiÖn c¸c bíc sau: 1. 194 . Ltd. 6. 2. Khi nhËn ®îc kiÕn nghÞ nµy.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. NÕu cã ai ®ã bÞ th¬ng bëi vËt thÓ r¬i. ®îi c¶nh s¸t ®Õn gi¶i quyÕt.

sau ®ã th«ng b¸o víi Gi¸m ®èc qu¶n lý toµ nhµ. chóng ta cã thÓ hç trî song hä ph¶i thanh to¸n chi phÝ.. Ltd. NÕu kh¸ch thuª ®Ò nghÞ ban qu¶n lý söa ch÷a nh÷ng háng hãc néi bé cña hä. 3. 2. 13) HÖ thèng èng níc 1. Víi bÊt kú ®iÓm dß nhá nµo cña hÖ thèng èng níc.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. nhanh chãng th«ng b¸o víi Gi¸m ®èc qu¶n lý toµ nhµ chê gi¶i quyÕt. 195 . nhiÖm vô cña nh©n viªn phßng qu¶n lý lµ ph¶i khÈn tr¬ng th«ng b¸o cho nh©n viªn trùc kü thuËt ®Ó kÞp thêi söa ch÷a. NÕu viÖc söa ch÷a thuéc vÒ tr¸ch nhiÖm cña toµ nhµ.

tµi liÖu chuÈn vÒ nh÷ng ho¹t ®éng cña toµ nhµ Sau ®©y lµ danh môc c¸c tµi liÖu chuÈn vÒ nh÷ng ho¹t ®éng cña toµ nhµ. 196 .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co.. ®îc Gi¸m ®èc qu¶n lý toµ nhµ sö dông mét c¸ch th«ng thêng. Ltd. VII. Nh÷ng th«ng tin sau nªn ®îc dïng chØ nh híng dÉn. Chó ý: Toµ nhµ B¾c ¸ vµ c¸c toµ nhµ ®îc CB Richard Ellis qu¶n lý kh«ng ®îc sö dông c¸c tµi liÖu kh¸c nÕu kh«ng qua söa ®æi.

. Néi dung danh môc bao gåm c¸c phÇn sau: 1.0 3.0 Qu¶n lý vËt chÊt Qu¶n lý kh¸ch thuª Qu¶n lý tµi chÝnh 197 .0 2. 1) b¶n liÖt kª nh÷ng môc cÇn kiÓm tra cña bé phËn qu¶n lý toµ nhµ §©y lµ b¶n tãm t¾t c¸c môc cÇn kiÓm tra. Ltd. Nh÷ng tµi liÖu nµy cã thÓ cha bao hµm toµn diÖn vµ cã thÓ ®îc söa ®æi theo thêi gian.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. bao gåm c¸c tµi liÖu quan träng ®îc c¸c Gi¸m ®èc qu¶n lý toµ nhµ thùc hiÖn. Mçi Gi¸m ®èc qu¶n lý toµ nhµ ph¶i ®¶m b¶o r»ng danh môc nµy ®îc cËp nhËt.

CÇn göi kÌm theo 1 b¶n sao b¶n b¸o gi¸ hµng ho¸ hoÆc dÞch vô cÇn sö dông. MÉu nµy ban ®Çu sÏ ®îc Gi¸m ®èc qu¶n lý toµ nhµ xÐt duyÖt gi¸ c¶ vµ c¸c ®iÒu kiÖn liªn quan ®· ®îc cung cÊp trong b¶n b¸o gi¸ hµng ho¸ hoÆc dÞch vô kÌm theo. PhiÕu thanh to¸n mua hµng (3 b¶n sao) sÏ ®îc göi tíi Gi¸m ®èc toµ nhµ chê xÐt duyÖt. Nh©n viªn Hµnh chÝnh sÏ gäi tíi nhµ cung cÊp. Khi nhËn ®îc PhiÕu ®Ò nghÞ mua b¸n hoÆc c«ng viÖc. Ph¶i lu ý ghi “Sè ®Ò nghÞ” t¹i lÒ ph¶i bªn trªn PhiÕu ®Ò nghÞ thanh to¸n vµ th«ng b¸o cho nhµ cung cÊp.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 198 . Chó ý: SÏ kh«ng cã ho¸ ®¬n nµo ®îc thanh to¸n nÕu kh«ng cã Sè ®Ò nghÞ nµy. 3. Ltd. Sau khi ®îc chÊp thuËn. Thñ tôc thanh to¸n mua hµng lµ g×? Nh©n viªn Hµnh chÝnh qu¶n lý toµn bé biÓu mÉu ®Ò nghÞ mua b¸n vµ chÞu tr¸ch nhiÖm thùc thi c¸c thñ tôc sau: C¸c bíc: 1. BiÓu mÉu nµy sÏ ®îc Nh©n viªn Hµnh chÝnh lµm vµ göi ®Õn Gi¸m ®èc qu¶n lý toµ nhµ chê xÐt duyÖt. c¶ 3 b¶n nµy sÏ ®îc göi tr¶ l¹i Nh©n viªn Hµnh chÝnh.. 2) phiÕu thanh to¸n mua hµng PhiÕu thanh to¸n (PO) lµ g×? §©y lµ biÓu mÉu ®îc dïng khi nh©n viªn hµnh chÝnh hoÆc nh©n viªn kü thuËt ®Ò nghÞ mua hµng ho¸ hoÆc sö dông bÊt cø dÞch vô g×. 2. Nh©n viªn Hµnh chÝnh sÏ ®iÒn PhiÕu thanh to¸n mua hµng.

Gi¸m ®èc toµ nhµ cã nhiÖm vô x¸c nhËn chÊt lîng hµng ho¸ hoÆc dÞch vô tríc khi ®ãng dÊu. Gi¸m ®èc toµ nhµ sÏ chuyÓn ho¸ ®¬n l¹i cho Nh©n viªn Hµnh chÝnh. Bé phËn kÕ to¸n sÏ nhËn ®îc ho¸ ®¬n. 6.. 7. Ho¸ ®¬n chØ ®îc thanh to¸n khi Gi¸m ®èc toµ nhµ ®· x¸c nhËn.1 b¶n göi tíi Gi¸m ®èc toµ nhµ .Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 199 . 5. 4.1 b¶n göi tíi nhµ cung cÊp hµng ho¸/dÞch vô . Ho¸ ®¬n nµy sÏ ®îc ®ãng dÊu vµ ghi m· sè phô thuéc vµo chi tiÕt trong PhiÕu ®Ò nghÞ thanh to¸n. råi chuyÓn ®Õn Gi¸m ®èc toµ nhµ.1 b¶n göi tíi Nh©n viªn Hµnh chÝnh B¶n sao sÏ ®îc bé phËn kÕ to¸n göi kÌm víi ho¸ ®¬n gèc cho Gi¸m ®èc toµ nhµ. Tãm t¾t: 3 b¶n sao ®Ò nghÞ: . Hµng ho¸ hoÆc dÞch vô sau ®ã sÏ ®îc cung cÊp. Ltd.

. 3) thñ tôc ®Ò nghÞ lµm viÖc PhiÕu ®Ò nghÞ lµm viÖc (WO) lµ g×? PhiÕu ®Ò nghÞ lµm viÖc sÏ ®îc kh¸ch thuª uû quyÒn cho nh©n viªn §éi kü thuËt toµ nhµ lµm theo tho¶ thuËn trong hîp ®ång thuª. Kh¸ch thuª sÏ ph¶i thanh to¸n c¸c kho¶n phÝ riªng biÖt ®Ó hoµn thµnh c«ng viÖc nµy. 3.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. hä sÏ ký nhËn vµo PhiÕu ®Ò nghÞ lµm viÖc. 2. Hä sÏ ®îc gi¶i thÝch r»ng mÆc dï hä tù chÞu tr¸ch nhiÖm vÒ c¸c c«ng viÖc söa ch÷a song toµ nhµ sÏ ®¶m tr¸ch phÇn thùc hiÖn vµ hä sÏ thanh to¸n. C¸c bíc: 1. TiÕn hµnh thùc hiÖn c«ng viÖc. 4. Kh¸ch thuª sÏ yªu cÇu lµm c¸c c«ng viÖc ®· ®îc x¸c ®Þnh trong hîp ®ång thuª. NÕu kh¸ch thuª ®ång ý. Thñ tôc ®Ò nghÞ lµm viÖc lµ g×? Phô tr¸ch Kü thuËt toµ nhµ sÏ ®a ra PhiÕu ®Ò nghÞ lµm viÖc khi c«ng viÖc ®îc lµm hoÆc V¨n phßng qu¶n lý ®¶m tr¸ch viÖc nµy theo c¸c ®iÒu kho¶n vÒ khu vùc mÆt b»ng thuª cña kh¸ch. Ltd. 200 . B¶n b¸o gi¸ vµ PhiÕu ®Ò nghÞ lµm viÖc sÏ ®îc Phô tr¸ch Kü thuËt toµ nhµ lµm vµ göi tíi kh¸ch thuª ®¸nh gi¸ vÒ gi¸ c¶ tríc khi tiÕn hµnh thùc hiÖn.

Thñ tôc ®Ò nghÞ mua b¸n nh thÕ nµo? Nh©n viªn v¨n phßng qu¶n lý sÏ ®iÒn mÉu ®Ò nghÞ mua b¸n khi cÇn mua hµng. lµm PhiÕu ®Ò nghÞ thanh to¸n. 2. C¸c tµi liÖu liªn quan: PhiÕu ®Ò nghÞ sÏ ®îc Phô tr¸ch Kü thuËt toµ nhµ lµm cïng víi viÖc ghi sè trªn PhiÕu ®Ò nghÞ lµm viÖc. 7. B¶n gèc cña PhiÕu ®Ò nghÞ mua b¸n sÏ ®îc göi tíi cïng b¶n sao cña Gi¸m ®èc toµ nhµ. Nh©n viªn hµnh chÝnh sÏ kÕt nèi c¸c th«ng tin vµ ghi l¹i trong hå s¬ lu tr÷ tõng viÖc kh¸c nhau vµ xuÊt ho¸ ®¬n cho kh¸ch thuª. Tãm t¾t: 3 b¶n sao: . 6. TiÕp theo thùc hiÖn t¬ng tù nh bíc 3-8 cña Thñ tôc ®Ò nghÞ mua b¸n. Phô tr¸ch Kü thuËt toµ nhµ ph¶i th«ng b¸o víi Nh©n viªn hµnh chÝnh khi c«ng viÖc ®îc hoµn thµnh. 4) thñ tôc ®Ò nghÞ mua b¸n MÉu ®Ò nghÞ mua b¸n(RF) lµ g×? Nh©n viªn v¨n phßng qu¶n lý hoµn thµnh mÉu ®Ò nghÞ khi cÇn mua hµng ho¸ tõ bªn ngoµi. 5.1 b¶n ®îc Nh©n viªn hµnh chÝnh lu.1 b¶n göi tíi Gi¸m ®èc toµ nhµ . Ltd. MÉu nµy ph¶i ®îc göi kÌm theo b¶n b¸o gi¸ chi tiÕt vµ göi tíi Trî lý. 201 . Nh©n viªn x¸c ®Þnh viÖc cÇn mua hµng hoÆc dÞch vô vµ ®iÒn vµo MÉu ®Ò nghÞ mua hµng. sau ®ã Trî lý sÏ th«ng qua. C¸c bíc: 1.1 b¶n göi tíi kh¸ch thuª .. Trî lý Gi¸m ®èc toµ nhµ sÏ ®a ra PhiÕu ®Ò nghÞ thanh to¸n vµ ghi l¹i sè ®Ò nghÞ trªn phiÕu nµy. MÉu nµy ®îc lµm ®Ó ®Ò nghÞ mua b¸n chø kh«ng ph¶i lµ b»ng chøng chÊp thuËn mua b¸n (chØ cã mÉu ®Ò nghÞ mua b¸n ®îc Gi¸m ®èc toµ nhµ ký duyÖt míi ®îc thanh to¸n).Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. göi kÌm theo b¸o gi¸ cña tèi thiÓu 3 nhµ cung cÊp.

Ho¸ ®¬n kh«ng ®îc nhÇm lÉn víi b¶ng th«ng b¸o nî nh nh m« t¶ vÒ b¶ng th«ng b¸o nî ®îc göi cho chñ nî ë môc sau. 5) X¸c nhËn ho¸ ®¬n nî Qu¸ tr×nh qu¶n lý lµm ph¸t sinh nh÷ng chi phÝ hµng ngµy cña toµ nhµ nµo nµo nh»m duy tr× nh÷ng dÞch vô trong toµ nhµ. Tãm t¾t: 2 b¶n sao: . Gi¸m ®èc toµ nhµ sÏ phª duyÖt. Thùc hiÖn tiÕp theo nh bíc 3-8 cña thñ tôc ®Ò nghÞ thanh to¸n. Chi phÝ cho nh÷ng dÞch vô nµy sÏ ®îc nh÷ng bªn cung cÊp dÞch vô chuyÓn ho¸ ®¬n qua cho bé phËn qu¶n lý. 202 . §iÒu nµy chøng tá r»ng Ho¸ ®¬n ®ã ®· ®îc x¸c thùc ®Ó thanh to¸n. dÞch vô hay nh÷ng vËt liÖu ®· ®îc sö dông víi tæng sè tiÒn bao gåm c¶ thuÕ gi¸ trÞ gia t¨ng. Hµng ngµy bé phËn kÕ to¸n sÏ nhËn nh÷ng ho¸ ®¬n vµ sÏ ®Ýnh kÌm nh÷ng giÊy tê cÇn thiÕt víi ho¸ ®¬n (b¶n copy cña phiÕu mua hµng) vµ chuyÓn qua cho Gi¸m §èc toµ nhµ x¸c nhËn. Trong mäi truêng hîp. CB Richard Ellis (Vietnam) Co. Ho¸ ®¬n nµy ®Ò cËp tíi nh÷ng hµng ho¸. 4. b¶ng th«ng b¸o nî sÏ kh«ng cã m· sè thuÕ cña chñ nî nh trong ho¸ ®¬n. mang l¹i cho kh¸ch thuª m«i trêng lµm viÖc an toµn vµ s¹ch sÏ.1 göi kÌm víi PhiÕu ®Ò nghÞ thanh to¸n ®· ®îc Gi¸m ®èc toµ nhµ duyÖt. µoNh©n viªn Hµnh chÝnh sÏ kh«ng lµm lÖnh thanh to¸n cho ho¸ ®¬n nµo nÕu kh«ng cã x¸c nhËn cña Gi¸m §èc toµ nhµ. Gi¸m §èc toµ nhµ sÏ ký x¸c nhËn r»ng hµng ho¸ hay dÞch vô ®ã ®· ®îc nhËn/hoµn thµnh theo nh c¸c ®iÒu kho¶n ®· ®îc ®ång ý trong b¸o gi¸ hay hîp ®ång.1 ®îc Nh©n viªn Hnµh chÝnh lu gi÷. . Sau khi kiÓm tra chi tiÕt.. Ltd.Indochina Riverside Towers 3.

Ho¸ ®¬n sau ®ã sÏ ®îc ®ãng dÊu vµ nh÷ng bé phËn cã liªn quan sÏ hoµn tÊt theo nh nh÷ng th«ng tin ®· cã trong phiÕu mua hµng. Sau khi ®· lµm xong c¸c bíc ®ã. Xin lu ý r»ng viÖc thanh to¸n ho¸ ®¬n ph¶i ®îc hoµn tÊt trong mét kho¶ng thêi gian hîp lý. 4. nh phiÕu mua hµng (PO) cña ho¸ ®¬n ®ã.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. Gi¸m §èc toµ nhµ sÏ kiÓm tra chi tiÕt cña ho¸ ®¬n vµ ®¶m b¶o r»ng hµng ho¸ vµ dÞch vô ®· ®îc nhËn/hoµn tÊt ®óng nh c¸c ®iÒu kho¶n ®· tho¶ thuËn trong hîp ®ång hay b¸o gi¸. ho¸ ®¬n vµ chøng tõ sÏ ®îc chuyÓn qua cho Gi¸m §èc toµ nhµ x¸c nhËn. Nh©n viªn Hµnh chÝnh lu sÏ lu gi÷ chøng tõ theo tõng quü riªng tÝnh theo tõng giai ®o¹n. 203 . th«ng thêng lµ vµo ngµy 20 hµng th¸ng. ngoµi viÖc ®ãng dÊu ra th× còng cÇn ghi râ ngµy th¸ng x¸c nhËn vµo phÝa díi. Vµo ngµy hoÆc tríc ngµy thø n¨m nh÷ng ho¸ ®¬n ®· ®îc x¸c nhËn sÏ ®îc chuyÓn qua cho bé phËn kÕ to¸n ®Ó thanh to¸n. Sau khi ®· hoµn tÊt. nÕu kh«ng cã lý do g× ®Ó tr× ho·n viÖc x¸c nhËn ho¸ ®¬n.. Gi¸m ®èc toµ nhµ còng sÏ kiÓm tra xem mäi chi tiÕt ®· chÝnh x¸c cha. Nh©n viªn Hµnh chÝnh sÏ lµ n¬i ®Çu tiªn nhËn ho¸ ®¬n råi ®Ýnh kÌm nh÷ng chøng tõ . Gi¸m §èc toµ nhµ sÏ ®ãng mét dÊu vµo gãc ph¶i ë phÇn cuèi trang. Toµn bé nh÷ng ho¸ ®¬n ®· ®îc x¸c nhËn sÏ ®îc chuyÓn qua cho bé phËn kÕ to¸n vµo thø n¨m hµng tuÇn. 5. Díi ®©y lµ tãm t¾t nh÷ng bíc ph¶i thùc hiÖn vµ nh÷ng ngêi chÞu tr¸ch nhiÖm trong qu¸ tr×nh thùc hiÖn C¸c bíc: 1. 3. 2. NÕu kh«ng lµm ®óng quy tr×nh nh vËy th× sÏ kh«ng kÞp thanh to¸n cho ho¸ ®¬n ®ã vµo ®óng kú thanh to¸n. 6. 7. 8. Ltd. Nh©n viªn Hµnh chÝnh sÏ ph¸t hµnh sÐc thanh to¸n cã ®ãng dÊu.

C¸c ch×a kho¸ vµ kho¸ sÏ do Nh©n viªn Qu¶n lý ch×a kho¸ gi÷. Nh©n viªn qu¶n lý ch×a kho¸ sÏ chØ ®Þnh nh©n viªn b¶o vÖ kiÓm so¸t ch×a kho¸ trong ca lµm viÖc cña hä (ban ®ªm hoÆc trong c¸c ngµy nghØ lÔ).Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. 2. Ltd.Thñ tôc nµy gåm hå s¬ cña tÊt c¶ c¸c ch×a kho¸ lu ®éng. Qu¸ tr×nh qu¶n lý: 1. nh»m ®¶m b¶o r»ng bÊt kú ch×a kho¸ nµo ph¸t hµnh ®Òu cã c¸c th«ng tin chi tiÕt cô thÓ ®îc ghi trong hå s¬ cña ngêi nhËn ch×a kho¸. 6) Thñ tôc ®¨ng ký ch×a khãa Thñ thôc ®¨ng ký ch×a kho¸ . 204 . Nh©n viªn qu¶n lý ch×a kho¸ sÏ lµ (KCO) Gi¸m s¸t Kü thuËt toµ nhµ hoÆc nh©n viªn trùc theo ca.. nh©n viªn nµy sÏ trùc tiÕp chÞu tr¸ch nhiÖm víi Gi¸m ®èc toµ nhµ.

ngêi ®¨ng ký sÏ ghi ngµy th¸ng nhËn ch×a kho¸ ®ång thêi ch×a kho¸ ®îc tr¶ l¹i hép ch×a kho¸.NÕu cã h¬n mét ch×a kho¸ cã cïng m· sè th× sÏ huû bá vµ m· sè t¬ng øng cña thÎ ch×a kho¸ sÏ ®îc thay thÕ trªn mãc ch×a khãa. Tr¸ch nhiÖm sÏ thuéc vÒ Trî lý Gi¸m ®èc toµ nhµ.. Th«ng tin chi tiÕt cña ngêi yªu cÇu mîn ch×a kho¸ sÏ ®îc ghi vµo mÉu ®¨ng ký ch×a kho¸. Ltd. Khi tr¶ l¹i ch×a khãa. Ch×a kho¸ sÏ chØ giao cho nh÷ng ngêi cã phËn sù vµ cã thÈm quyÒn ®îc vµo khu vùc ®îc ph©n ®Þnh giíi h¹n. • Cung cÊp b¶n sao Hîp ®ång thuª cho Gi¸m ®èc toµ nhµ. Sè thÎ ch×a kho¸ sÏ còng ®ùoc ghi l¹i trong Hå s¬ ®¨ng ký ch×a kho¸ bªn c¹nh c¸c th«ng tin ®· cã. ChuyÓn ®Õn b¶ng danh môc ch×a kho¸.. Trî lý gi¸m ®èc toµ nhµ cã tr¸ch nhiÖm kiÓm tra sæ s¸ch vµ xem l¹i thñ tôc ®¨ng ký mîn ch×a kho¸. 4. C¸c bíc tiÕn hµnh: 1.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. ViÖc sö dông ch×a kho¸ tæng còng ®îc yªu cÇu cã sù kiÓm so¸t nghiªm ngÆt nµy.. Tñ ch×a kho¸ nµy ®îc ®Æt t¹i v¨n phßng Qu¶n lý toµ nhµ vµ Ngêi qu¶n lý ch×a kho¸ sÏ qu¶n lý trùc tiÕp nh÷ng hép ch×a kho¸ vµ tñ ch×a kho¸ nãi trªn. ThÎ ch×a kho¸ ®îc ®¸nh sè trªn mãc ch×a kho¸ vµ . 3. Kh«ng ch×a kho¸ nµo ®îc cÊp cho kh¸ch thuª mµ kh«ng cã sù phª chuÈn cña Gi¸m ®èc toµ nhµ. ch×a kho¸ riªng biÖt ®îc lÊy tõ Hép ch×a kho¸. kh¸ch thuª ph¶i tiÕn hµnh lµm c¸c thñ tôc sau: • §¨ng ký víi Gi¸m ®èc toµ nhµ. 3. 7) chuyÓn ®Õn vµ chuyÓn ®i ChuyÓn ®Õn Tríc khi chuyÓn ®Õn toµ nhµ. Ch×a kho¸ sÏ ®îc giao cho ngêi yªu cÇu mîn. 2. • Tr×nh CMTND 205 . 5.

thêi gian chuyÓn ®Õn vµ c¸c bªn ®îc uû quyÒn cho viÖc chuyÓn ®Õn. Tríc khi thùc sù chuyÓn ®Õn toµ nhµ. ®èi chiÕu c¸c vÊn ®Ò liªn quan.Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. (Trî lý) Gi¸m ®èc toµ nhµ sÏ s¾p xÕp vÊn ®Ò nµy. sau ®ã lÊy mÉu ®Ò nghÞ liªn quan. Tríc khi chuyÓn ®i. kh¸ch thuª ph¶i göi ®¬n ®Ò nghÞ lªn V¨n phßng qu¶n lý Ýt nhÊt 3 tiÕng tríc thêi h¹n cÇn thiÕt. kh¸ch thuª cung cÊp danh s¸ch ®å ®¹c vµ lÞch tr×nh chuyÓn ®i cho v¨n phßng qu¶n lý. Ltd. Sau khi tÊt c¶ c¸c kho¶n ®îc thanh to¸n. kh¸ch thuª ph¶i th«ng b¸o b»ng v¨n b¶n tríc 1 th¸ng. Kh¸ch thuª sÏ ®iÒn vµo mÉu §¬n ®Ò nghÞ cung cÊp ®iÒu hoµ ngoµi giê ®Õn Ban qu¶n lý toµ nhµ. kh¸ch thuª ph¶i göi tíi bé phËn qu¶n lý danh s¸ch c¸c tµi s¶n ®em theo. Gi¸m ®èc toµ nhµ sÏ chÝnh thøc gi¶i quyÕt. 8) ®iÒu hoµ ngoµi giê NÕu muèn sö dông ®iÒu hoµ ngoµi giê. 206 . Gi¸m ®èc toµ nhµ sÏ xem xÐt chÊp thuËn. Kh¸ch thuª cã thÓ n©ng cÊp v¨n phßng hoÆc kh«ng. ChuyÓn ®i TÊt c¶ c¸c trêng hîp chuyÓn ®i ®Òu ph¶i ®îc thanh to¸n hÕt c«ng nî víi toµ nhµ. chê chÊp thuËn vµ hç trî tõ phÝa bé phËn kü thuËt vµ b¶o vÖ cña toµ nhµ trong qu¸ tr×nh tiÕn hµnh c«ng viÖc..

Indochina Riverside Towers CB Richard Ellis (Vietnam) Co. §¬n ®Ò nghÞ nµy ph¶i cã ch÷ ký vµ con dÊu cña kh¸ch thuª.. 207 . Ltd.

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