CH 1

The approaches of Ìndustrial
earning objectives
· Understand the different views of the
employment relationship and the interaction in
an ÌR System
· Explain the integral nature of the concept of
conflict, cooperation and regulations
· Ìdentify the importantce and difficulties of
comparing industrial relations in different
· Appreciate the character of labour process
and labour market within capitalism and the
interrelationship between macro and micro
employment issues
· Ìndustrial society is a complex and dynamic
society (consist of group, societies and
institution) they are interrelated, however
have different attitudes and perceptions. They
are also being influenced by external
· We cannot ignore the working aspect of
human being, as working hour dominate
most of our time.
There are different types of organizations:
1.Big organization, small organization, local or international.
2. They constitute of 3 main actors:
· Shareholder- represented by management, association of
employers. Always to gain as much profit and productivity.
· Employees- being represented by trade unions. To get good
salary and good working conditions
· Government; being represented by specialize government
agencies concern with workers, enterprise and their relationship.
Try create industrial harmony
Each of the actors above always conflicting between one another in
order to achieve their objectives.
3. Besides the above 3 main actors, in the present context
academicians have also considered another actor which can
also influence the nature of ÌR i.e Stakeholders.
· Does industrial harmony between the three
actors can be easily achieve particularly
between employees and management?.
· To moderate their conflict, the interference of
the government is crucial. Government
influence the relationship by introducing rules
and regulations and some code of industrial
harmony. Within the Malaysia contact, some
of the related rules are: industrial relation
acts, trade union acts, employment act, code
of Ìndustrial harmony and etc. (pls. refer to
Ministry of HR website).
Definition ÌR
· Ìndustrial relations encompasses a set
of phenomena, both inside and outside
the workplace, concern with determining
and regulating employment relationship
What is Ìndustrial Relations?
· The making and administering of the
institutions and rules of work regulation
· Socio-industrial conflict (in all its forms) and
its resolution
· Explicit and implicit bargaining between
employees and employers
A particular set of phenomena associated with
regulating the human activity of employment
Ìndustrial Relations
· Much of Ìndustrial Relations at lower
level of study place considerable
emphasis on factual approach.
- Author concentrated their efforts in
describing situations as they saw it
- they produce guide book rather than
theories and explanations. Eg.
Describing union structure, laws etc.
· Ìn studying ÌR it is easier to study and to
discuss through 'frame of reference'.
Frame of reference; each person perceive and
interpret events by mean of conceptual
structure of generalizations or contexts
postulate about what is essential,
assumptions as what is valuable, attitude
about what is possible and ideas about what
will work effectively.
Ìt constitutes the frame of reference of that
The nature of employment
ControI of
the Iabour
nput Conversion Output
Approaches to organisations
Approaches to industrial relations
SociaI action
Wider approaches to industrial relations
Approaches to industrial
abour market Comparative
Unitary perspective
· Assumptions
÷ Capitalist society
÷ Ìntegrated group of people within the work organization
÷ Common values, interests and objectives
· Nature of conflict and its resolution
÷ Ìrrational and aberrant ( straying from the path)
÷ Ìf there is/are conflict, they are Frictional and personal
÷ Coercion (force) or paternalism (limiting freedom through
· Role of Trade Unions
÷ Ìntrusion from outside
÷ Historical anachronism (relating to a wrong period)
÷ Management only forced to accept trade unions in economic
Unitary view
Organization is:
· A group that united
· Having same objectives
· Single authority/kepatuhan yang satu
· common value, interest and objectives (nilai,
minat dan objektif yang sama)
· Managers have the right to manage,
managers have prerogative to make
decisions. Those who challange is not
· The unitary perspective has a great deal
of support in industry and government.
Eg. Based on research the bulk of
British mgrs. Maintain a preference for
unitary in decision making. e,.g
pronounce hostility to the power of trade
unions, limited amount of personal
commitment to collective presentation.
· What is your view about Malaysia?
· So is in the government. For example in
UK unitary perspective play important
part in the UK ÌR Act 1971, one of the
aim of the act was to reduce the
incidence of what was termed 'disruptive
and disorderly behavior' by the use of
external legal control.
· What is your view about Malaysia?
· Unitary also has considerable support in
the academic sphere. A great deal of
work in human relations school fall into
this category- it emphasizes the
important of social relations in industry.
Ìt stresses that conflict is the result of
poor social relations, to overcome they
suggest for ex. Better communication,
they ignore differences in interest the
source of conflict.
· According to Fox this view of organization had
been abandon as incongruent with reality, but
it should not be discard lightly. Ìt provide
subconscious foundation (the right to
manage) for mgrs seeking to maintain clear
distinction between those issues they prepare
to negotiate and those they are prepared only
to consult. Also appear to have provide the
basis for HRM (comment interest, culture and
values ideology within organization,
· Assumptions
÷ Post-Capitalist society, where a relatively widespread distribution of
power and authority within the society, a separation of ownership
from mgt. a separation ,acceptance and institutionalization of political
and industrial conflict
÷ Coalescence of sectional groups within work organisation
÷ Differing values, interests and objectives
÷ Competitive authority/loyalty structures (formal & informal)
· Nature of conflict and its resolution
÷ Rational and inevitable
÷ Structural and institutionalized
÷ Compromise, negotiate and agreement
· Role of Trade Unions
÷ egitimate and accepted in both economic and managerial relations
÷ Ìnternal and integral to organization
Conflict result from industrial and
organizational factors.
1. Different roles of mgt. and employees
· Mgrs responsible for efficiency,
productivity and profitability
· Employees: more of personal term
(better pay ,good working conditions
and good job security.
2. Conflictual behavior result form:
· Specific situation (e.g the closure of
some part of organization and change to
new technology)
· general management principal (to cut
cost, increase profit and productivity)
According to Fox mutual independent of sectional
groups exist only "in the common interest in the
survival as a whole.
Pluralist also assume sometime normative divergencies
between the parties are not so fundamental or so
wide to be unbridgeable. Where each group prepared
to limit its claim and aspiration.
Resolution of the conflict is characterized by the need to
establish accepted institution and procedures which
achieve collaboration, through comprehensive,
codified systems of negotiated regulations.
Unitary: Human resource
· Focus
÷ Strategic & integrated managerial approach to the
management of people
÷ HRM support for achieving business aims and objectives
· Mechanisms
÷ Ìndividualism (human relations, organisational psychology)
÷ Ìntegrating planning, monitoring and control of human
resources (not just employees)
÷ Securing employee commitment or organisation's aims &
objectives (performance based rewards, employee
Management or manipulation?
Unitary: Human resource
· Antara ciri-ciri HRM (Amstrong)
÷ Pekerja perlu diurus, secekap dan seketat mungkin, seperti
juga sumber-sumber lain supaya dapat memaksima nilai
÷ Perlu ada satu sistem, bantu-membantu dalam bentuk
komunikasi - contoh: team briefing, dll.
÷ Penggunaan teknik penglibatan pekerja contoh: QCC
÷ Memberi penekanan terus terhadap qualiti contoh: TQM
÷ Flexible dalam penyusunan kerja - kos efektif dalam
penggunaan buruh.
÷ Penekanan terhadap temawork.
÷ Strategi latihan: Pekerja diberi latihan dalaman sendiri untuk
menyesuaikan dengan teknoligi yang digunakan, daripada
mengambil pekerja yang telah ada skill. Ìni meningkatkan
pengantungan pekerja pada majikan dengan cara
mengasingkan mereka mengikut pekerjaan.
Unitary: Human resource management
Berbagai contoh yang dapat kita lihat bagaimana pihak pengurusan
boleh menggunakan berbagai kaedah untuk mengekploitasikan
dan menurunkan tahap keupayaan buruh. Antara nya;
· Buruh, buruh hanya mahir dalam sebahagian dari proses kerja
tertentu contoh: hanya line tertentu.
· Flexible company, ada pekerja tetap - untuk jangkamasa
panjang. Pekerja kontrak sementara - ikut keperluan syarikat.
Dengan membahagi kan buruk kepada dua kategori berlakunya
proses divide and rule.
· Responsible autonomy: Satu kaedah pengurusan saintifik, di
mana pekerja diberi sedikit hak untuk mengawal kerja mereka
sendiri, tetapi ianya dalam bidang yang pengurusan lihat dapat
capai objektif organisasi dan dapat meningkat keberkesanan
organisasi - majikan lebih untung.
· Personal Control : dimana orang yang diatas bertanggung jawab
terhadap kerja dan aktibiti orang bawahan.
· Bureaucratic control: berasaskan polisi , peraturan dan undang-
undang di tempat kerja
Pluralist: Ìnput-output model
Ìdentify Differences
of interest
1. Micro-level organisation
2. Macro-level society
values & issues
orms of expression:
1. Hidden individual
2. Overt constitutional
3. Ìndustrial pressure
Conducted through:
1. Processes
2. Ìnstitutions
3. evels
1. Substantive or
2. Ìnternal or external
to the organisation
3. Varying degrees of
Input Conversion Output
Marxist: Control of the labour
Alatan dan
· B.M = Barang Mentah
· B.B.G = Barang Boleh Guna
Marxist ControI of Iabour
Proses KawaIan Buruh ControI of Iabour process)
· Thomson mendefinasikan proses buruh 'labour
process' sebagai satu cara dimana bahan
· mentah ditukar oleh buruh dengan menggunakan
alat-alatan atau mesin, pertama kepada
· barang-barang untuk digunakan dan kemudian di
bawah sistem kapitalis ianya ditukar
· kepada barangan yang boleh ditukar didalam
· Thomson - Asas Theory ini ialah:
· 1. "Social Relation¨ yang wujud antara
pekerja ÷ dimana ianya akan
menghasilkan keupayaan (kekuatan)
dan kapasiti ini diambil oleh kapitalis
sebagai satu jalan (cara) untuk
mengeluarkan barangan yang bernilai,
dan tidak secara langsung buruh juga
dianggap sebagai barangan (komoditi).
unsur wujud daripada teori ini:
÷ Perhubungan Buruh - modal satu bentuk ekploitasi
- keuntungan biasanya lebih pada modal.
÷ ogik timbun - tambah (acumulation) iaitu pemodal
akan cuba tingkatkan proses pengeluaran dan
turunkan kos pengeluaran.
÷ Tertingkat pengeluaran, bertambah faktor kawalan
sama ada secara am/khusus.
÷ Pemodal akan menggunakan berbagai kaedah
sistematik untuk mendapat kerjasama dan budi
bicara pekerja untuk meningkat pengeluaran
keuntungan lebih pada pemodal.
Marxist: Control of the
labour process
· Focus
÷ The way 'capital' controls 'labour'
· Mechanisms of management control
÷ Scientific management or deskilling
÷ Segmentation of labour (core & periphery)
÷ Bureaucratic control (policies, procedures & rules)
÷ Responsible autonomy (self-control or adoption of
management values as integral part of job?)
· Employee response
÷ Resistance (restrictive practices)
÷ Collectivism (joint regulation)
System Approach
Originated by Dunlop, being subjected to
a variety of interpretation, uses and criticism. However they do not
invalidate the systems approach but they suggested accommodation and
Refinement. Ìt is a broad based integrative model that sought to provide
tools of analysis to interpret and gain understanding the widest possible
range of ÌR facts and practices and to explain why particular rules are
establish in particular ÌR systems and how and why they change in
response to changes affecting the system.
This model sees ÌR as a subsystem of society distinct from but overlapping,
the economic and political subsystem
System Approach
Four interrelated elements:
Actors- management, non-managerial employees and their representatives
And specialize government agencies concern with ÌR.
Context : influence and constraints on the decisions of the actors which
emanate from other parts of society, such as technology, market,
budgetary and the locus of power in the society..
Ìdeology; beliefs within the system which not only define the role of each
Actor or groups of actors but also define the view that they have of the role
of other actors in the system. Ìf the view compatible-stable ÌR system and
other wise.
Rules; the regulatory framework, developed by a range of process and
presented in variety of forms which expresses the terms and nature of the
employment relationship.
System of industrial relations -
· unlop - Actors, working within contexts
(environment), developing a body of
rules, held together by an ideology
· System producing rules (ÌRS) and
system governed by rules (production)
· Naturally stable and orderly?
· Emphasis on roles rather than people
· Ìmportance of environmental influences
Environments Environments
Industrial relations system (2)
Other levels of the
industrial relations
Government and State Agencies
hierarchy of
hierarchy of
Choice Power
Productive system
Rule-making process
Ìnternal rules
ndustrial relations system (1)
(substantive rules)
System of industrial relations
- 2
· Difference between:
÷ Comparative (analysing different countries)
÷ nternational (transnational institutions and phenomena)
· Ìmportance of comparative approach
÷ Ìnform public policy debate
÷ Changing world economy
÷ Development of 'fair' international employment standards
· Problems of comparison
÷ ack of common terminology and definitions
÷ Differences between stated institutional framework and
reality of actual practice
÷ Problems of transferability
· ogic of industrialisation
÷ All countries subject to same economic, technological and
market forces
÷ All need concentrated, disciplined workforce with new and
changing skills
÷ Similar government role in providing economic and social
infrastructure for industrialisation (competing for same
international investment)
· Modified convergence
÷ Countries at different stages of industrialisation
÷ Alternative solutions to common problems
÷ Regional based convergence
· Distinctive value systems and cultural features
· Heterogeneity within national industrial relations
systems (decentralisation & flexibility)
· Different strategic choices by Government,
employers and unions at macro (society) and micro
(organisation) levels on nature, content and process
of employment relationship
· Political-economic framework of newer industrialised
countries versus pluralistic framework of older
industrialised countries