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Kathleen A. Ramos
1 September 20, 2008
meals and other refreshments for travellers and in general for temporary residents.for reward accommodation.Hotel«and its functions Hotels: Hotels ³To provide accommodation´ ³An establishment which provides .´ 2 .
furniture ± and particularly a bed . as will wash/bathing facilities and toilet facilities. a ³lodging place´. and especially a place in which to sleep. In addition to a room in which to sleep. that is.means a place to stay.will be provided. 3 3 .Hotel«and its functions Accommodation: .
business hotel. the numbers and sizes of public rooms. etc . etc. types. and/or its bedrooms with ³en suite´ (private) bathrooms. mountain hotel. serviced 4 4 apartment.is the separation of hotels according to types. apartelle. Ex: inn.is the separation of hotels according to certain set physical features.Describing and Rating Hotels Categorisation . beach hotel Classification . such as the number of bedrooms. Ex: Resort hotel.
Describing and Rating Hotels Star rating systems .are commonly devised and used. 5 5 . star´. which might range from the ³award´ of ³one star´ up to ³five star´.
F & B Department 7. Front Office Department 2. Engineering Department 6. Security Department 4. Housekeeping Department 3. Administration or ³Back of the house´ 6 6 .HOTEL DEPARTMENT 1.
is the public¶s main contact with the hotel - 7 7 . All the transaction passes through within this department.FRONT OFFICE DEPARTMENT is the "nerve center" in the entire hotel operations. .
FRONT OFFICE DEPARTMENT Roles & Responsibilities« G Check in / Check-out procedure CheckG Coordinate guest services G Provide information G Maintain accurate room statistics. and room key inventories G Maintain guest account statements and complete proper financial settlements 8 8 .
Bell Service 9 . PABX or Telephone f. Reception b. Concierge d. Business Center e. Reservation c.Front Office Department Department is typically composed of: a.
Sections: a. Laundry 10 . Linen Rooms d. Public Areas b.Housekeeping Department The largest department in terms of people. Floors c.
Observing of fire safety 11 .Security Department The responsibility includes: a. Observing the security system b.
the structure from the façade or building envelope.protection of the building¶s/owner¶s assets. to the integrity of the floors. ceilings and all of the furniture. 12 .Engineering Department The role and responsibility includes: . walls. and equipment (FF&E) contained therein. fixtures.
F & B Department constitutes the food service & outlets of the hotel Sections: a. Bartending 13 . Restaurant b. Room Service c. Banquet & Catering Service d.
Accounting c.Administration Department . Sales & Marketing b. Human Resource Development 14 .³Back of the house´ Comprises of: a.
THANK YOU! 15 .