SUBMITTED TO :
Mr. TARUN SETHI
SUBMITTED BY : Ms Kritika Kumar • Mr. Raghav Monga • Ms. Meenakshi Mr. Kaushal Kishore
A RADISSON HOTEL IN UNITED STATES OF AMERICA
Type Founded Headquarters
Hotel 1909 Minneapolis, Minnesota, USA
Key People Jay S. Witzel (President and CEO of Carlson Hotels Worldwide), Bjørn Gullaksen(Executive Vice President, Managed Hotels & Resorts) Industry Products Hospitality, Hotels and Tourism Temporary Residence
LOGO OF THE RADISSON GROUP OF HOTELS AND RESORTS
Dickerson liked the idea.HISTORY OF RADISSON GROUP OF HOTELS
➢ Several years earlier. while Ms. One day she learned that a distant relative. ➢ A short time later. in Chicago. she met George Dayton and other prominent Mill City business people. who were convinced that a first-class hotel would be a boon to all downtown enterprise. ➢ Ms. who owned considerable real estate in downtown Minneapolis. Albert Johnson. had passed away and left her a large amount of money and property. an enterprising woman named Edna Dickerson was running a school for court reporters. Dickerson was in Minneapolis to collect her inheritance. and arrangements were made to develop the new "Minneapolis Hotel Building:' as the
. They urged her to invest some of her inheritance in the construction of a grand hotel next to Dayton's store.
facility was called on the initial blueprints. ➢ Owen believed that "Minnesota's forgotten explorer" deserved some recognition-and how better to provide that recognition than to name the city's newest and grandest hotel after him. a member of the Commercial Club. The Chicagoan would contribute $1. ➢ Owen borrowed the name from the great and colorful French explorer. who had crisscrossed the Great Lakes area in the 17th century.
➢ The name "Radisson" was suggested by one N.
. a Minneapolis business group that would eventually occupy two floors of the new hotel.H. Owen. Pierre Esprit Radisson.5 million to its construction.
Radisson Hotel Managers 1909-Present
Binns served as manager for only a feew months during 1941) Byron Calhoun. 1987-1994 Paul Poto. 1950-1951 Don Clayton. (Binns was an out of town manager hired by the Philadelphia Fedelity Trust Company. 1909-1910 Simon Kruse. 1968-1973 Carl Schuster. 1934-1936 Dick Kitchen. 1951-1959 Lou Torok. 1947-1949 John Daniels. built the hotel in 1909 and owned it until 1934) Rueben Hood. 1936-1938 Ray Swanson and James Gormley 1938-1941 Joe Binns. which took over teh hotel from Simon Kruse in 1934. 1959-1962 Bob Moore. 1973-1981 Roland Bauman 1987 John Kelly.Charles Owen. 1910-1934 (Kruse and his wife Edna Dickerson. 1941-1947 Louis Kozell. 1949-1950 Harry Calevas. 1962-1968 Stuart Gully. 1994-
1934-1941 Tom Moore. 1909-1934 Philadelphia Fidelity Trust Company.Radisso Hotel Owners 1909-Present Simon and Edna (Dickerson) Kruse. 1960-1962 Curt Carlson.Curt Carlson. 1941-1960 Tom Moore . 1962-present ( Purchased 51percent interest in the
Radisson Hotels & Resorts is a worldwide chain of 435 hotels. operators.INTRODUCTION
Radisson hotels and resorts. full-service global hotel companies. one of the worls’s leading. with a
. managers and franchise more than 400 hotels and resorts in 66 countries. Radisson IS focused on being focused on being the hotel of choice for today’s independent-minded frequent business and leisure travelers who want more control over the hotel experience.
and is still owned by his Carlson Companies.
• The company's headquarters are located in Minneapolis.000 guest rooms.
total of 102. in 61 countries. where the first Radisson Hotel was built. Radisson competes with Hilton. and was named after the 17th century French explorer Pierre-Esprit Radisson. and Marriott. Minnesota. The hotel was purchased by Curt Carlson (1914–1999) in 1962. The majority of Radisson Branded Hotels are located in the United States. The first Radisson Hotel was built in Minneapolis. Minnesota in 1909.
Radisson around the world
1. Carlson Companies.
Radisson Blu. There are 359 Radisson Hotels in the United States. formerly Radisson SAS.• This building is also headquarters to the parent company. is the brandname for hotels outside
were equity holders of the Rezidor Hotel Group. and Asia. the name Radisson SAS remained until February 5.the United States. • They are operated by Belgian hotel firm Rezidor Hotel Group under a master franchise contract with Carlson. 2009. giving the company its name. Africa. • Carlson and Scandinavian Airlines System (SAS). • Since SAS withdrawal from the collaboration. the Scandinavian Airline. when it was replaced by Radisson Blu. which
. including those in Europe.
Radisson Blu operates 158 hotels with 42 projects in development.
Company Ownership: Radisson SAS Hotels & Resorts is a wholly owned subsidiary of the Stockholm-based SAS Group.will be introduced gradually. : Brussels.
. Sweden and Denmark and partly by the private sector interests in these countries. The six latest room styles include: Scandinavian – simple. High-Tech – chic. chic and elegant. Maritime – nautical themed. leather and brass.SAS is owned partly by the three Scandinavian Governments of Norway. spare. Latin-flare and high fashion. steel and the latest lighting. mahogany. Italian – handmade glass. Staying in Style : Radisson SAS Hotels & Resorts offer guests more than 20 different room designs to choose from.
Copenhagen – An established landmark building opposite the
. Examples include: Radisson SAS St.Oriental – decorated with Far Eastern woods. fresh. The Radisson SAS Hotels & Resorts portfolio feature many distinctive and stylish hotels that go against the common notion of “cookie cutter” chain hotels. Helen’s Hotel. Radisson SAS Royal Hotel. Ecological – clean. rattans and artworks. Dublin – A classic 1750’s manor house set amidst landscaped gardens in the rural outskirts of the city. décor in natural woods and fibres.
Radisson SAS Palais Hotel. Prague – A deluxe 1930’s Art Deco building that was recently restored to its former glory with crystal chandeliers. Italian marble and “milk glass” fixtures. Radisson SAS Alcron Hotel. restaurants and taverns. Vienna – Housed in a former Viennese palace
. within steps of shops.•
famous Tivoli Gardens. theatres and museums. Stockholm – A traditional 1912 building refurbished to the highest standards and located in the heart of the financial district. a short walk from shops. The hotel features high-ceilinged rooms with classic period furnishings and all the modern amenities. restaurants. Radisson SAS Strand Hotel.
on the Parkring within walking distance to the State Opera House. museums and shopping. shopping areas and the business district. in close proximity to main tourist attractions. museums.
. Radisson SAS Portman Hotel. Stephen’s Cathedral. theatres. Radisson SAS Hotel. London – Located in the celebrated West End of London. St. the hotel is within easy reach of all the major commercial districts and the famous Oxford Street. Amsterdam – Situated in the historic heart of Amsterdam. in a secluded corner of picturesque Portman Square near Marble Arch.
direct dial telephone and mini bar. • Fine dining in Bistro Arcade.Regent Street and Bond Street shops and theatres
FACILITIES IN A TYPICAL RADISSON HOTEL • All 241 guest rooms with airconditioning.m. solarium. Happy hour from 7-8 p. • Health club with indoor swimming pool. • Hotel bar featuring music and international and exotic drinks.
. awarded by the Gault Millaut Guide for several years. sauna. cable TV. serving regional and international specialities.
Largest room: 500 m2 Total number of breakout rooms: 5 Video conferencing.MEETINGS CENTRE IN A RADISSON HOTEL : • • • • • • 1.240 total m2 in 8 meeting rooms. Ceiling height in largest room: 2.4 m Business Centre.
.VISTAS OF A RADISSON BLU HOTEL
Rutherford split the atom and Einstein redrew the map of the universe. In our industry.
. The Wright brothers flew. new perspectives on life were created . great hotels reached new heights of luxury whilst in technology. Heathrow and Manchester. Company vision Our company vision is simple .and so the modern age began. Picasso and Matisse transformed the art world. that era provided the inspiration for the name Edwardian Hotels.We want to be the most admired company in London and in Manchester. For so many reasons.
The Edwardian name The Edwardian Era was the age of innovation. art and culture.Radisson Edwardian Story Radisson Edwardian Hotels are a collection of luxury hotels in prime locations in the heart of London.
We have always made a simple promise to our guests.
"If you are not satisfied with something. • We have always believed in full staff
.This single idea colours all of our thinking and gives focus to our plans. Marriot and Toyota.
Our mission On a day-to-day basis. which benchmarks us against world-class businesses like Audi. we will make it right or you won't pay for that particular service"
That has never changed . please let us know. 100% employment engagement • Currently Radisson Edwardian is ranked as a top quartile global employer by Gallup. Bank America.it never will. we have a mission to achieve and we express it in three parts: 100% guest satisfaction. 100% guest satisfaction is always our first priority.
This gives our guests faster solutions . Our values To achieve the guest satisfaction we aim at.
Everything we do has one purpose: Making people feel special. we need to live according to a strong and very clear set of values. ➢ This is what makes people feel special this is what luxury service means at our hotels. By this we mean paying attention to our guests and understanding them so well that we can anticipate what they want and deliver it to them before they have to ask.•
empowerment.it also makes each role more satisfying . By satisfying our guests and keeping every single team member engaged will ensure that we will have a positive cash flow.where there is responsibility in Radisson Edwardian there is an equal measure of power. Positive cash flow. For two decades our staff have been empowered and rewarded for doing
and professional . Luxury without pretension The Edwardian experience is about a new kind of luxury which makes you feel immediately comfortable and never intimidated. It does not mean a laissez-faire attitude towards service .➢
just this.far from it. Edwardian
. straightforward. The service you will find here is natural. where your personal sense of style is judged . Radisson Partnership • With Radisson as our partner.
Traditional luxury hotels can be quite formal and stuffy. The minute you step into one of our hotels. or cannot fully relax. you are free to be whatever you want to be this is your space to enjoy and we'll take care of you.but do not want to feel that they themselves are on display.we believe our guests enjoy and expect beautiful spaces . pretentious air.it is also extremely friendly. the new designer luxury hotels can have an artificial.
' which allows them
. Radisson Hotels and Resorts. • Radisson's parent is Carlson Companies Inc. • This serves both our colleagues and our guests. Radisson in turn is able to offer distinctive. luxury hotels in London and beyond. and Radisson SAS are the only hotel companies to offer a patented online loyalty programmer for travel agents called 'Look To Book. therefore.benefits from worldwide marketing and access to some of the best technology in the industry.one of the world's largest hospitality businesses turning over more than $22bn each year and operating in 140 countries. • Radisson Edwardian Hotels. . Rewarding Travel Agents Radisson Edwardian. has all the advantages of private ownership combined with the benefits of belonging to one of the world's leading hotel groups.
• E-commerce Leadership Radisson Edwardian's web site offers many advantages to our customers.com offers more search flexibility with less repeated steps. An enhanced reservation process and online personalisation features helps more web users shop for a hotel.to automatically earn points toward valuable merchandise and incentive awards in return for booking any Radisson hotel. This exclusive. It is one of the company's showcase programmes for providing business support to its hotels.
. RadissonEdwardian. and retains booking preferences. make or change a reservation. or plan an event at any Radisson Edwardian Hotel. highly successful programme includes travel agents in 106 countries worldwide. making the overall online reservation process more efficient and easier to use.
A Brochure OF Radisson Edwardian Hotel
Catering in An Radisson Hotel
The following food can be ordered direct from the Radisson SAS or using the fax back form in Appendix B.
CATERING: Bearkfast/pastries Croissants with jam and butter Pastries Assorted muffins Fruit basket for 5 people Cereals
meats.All the above with yoghurts. fresh fruit – (Continental Breakfast)
A selection of goodies which will include some of the following: Grilled ciabatta with tomato. dried fruit. cheeses. nuts. pesto and mozzarella Artic bread with shrimps and dill Cured Ham and rocket wrap Spinach wrap with tuna and capsicum Marinated chicken on focaccia Roast beef and tomato on focaccia Cottage cheese and sliced artichoke on focaccia Smoked salmon and crème fraîche crostini
yoghurt and mint dressing Shrimps with dill and mustard dressing Platter of Italian meats Caesar salad Rocket and parmesan salad Strawberry tart Chocolate cup with mango mousse Mocha crème brûlée Chocolate mousse Fresh fruit salad
.A selection of cured meats and condiments Prawns wrapped in filo pastry Lamb kofta with tomato and sage ragout Grilled Beef and capsicum pepper skewer Vegetable spring roll Fried paella balls
Chicken saltimbocca Chicken satay Crab cakes Skewered lamb meat ball.
Saffron and Tarragon Dressing
Filo Wrapped Prawns with Chilli Jam Vegetable Spring Rolls Chicken Satay Fillet of Beef and Capsicum Kebab Lamb Samosa with Mint Raita
Roast Beef and Fresh Horseradish Wrap Classic Bruschetta Gravalax and Dill Mustard Sauce Scottish Smoked Salmon. marie rose sauce Slivers of Aylesbury Duck. Parma Ham and parmesan Millefeuille of Marinated Chicken. Chive Scrambled Egg Norwegian Shrimps. cranberry Jelly Tartlet of Italian Meats and Shredded Capsicum Roulade of Smoked Salmon and Cream Cheese Basil Crostini.
Vol au Vent of Lemon Chicken and Wild Mushrooms Breaded Plaice Goujons. Uttar Pradesh. Warm hospitality and convenient location. The first and only five.
. With Contemprory Architecture.star hotel in Noida. Strategically located in Noida Upscale sector -18 shopping district. Barbecue Sauce Pitta bread with hummus dip
A Radisson Hotel in INDIA
Radisson Hotel Noida The Radisson Hotel Noida Is centrally located in the business and leisure district of the NCR of Delhi. this hotel is surely a pleasure to both business and leisure travelers. Tartar Sauce Mini Baked Leek and Goats Cheese Quiche Oak Smoked Chicken Winglet.
➢ Dressed In “PINK”.➢ RADISSON provides a 24 hours reception service ➢ At Radisson there was a array of experienced and qualifies receptionist to handle the customers. a counselor to the customer.
➢ They used laptops and telephones to manage the accounts and to handle the queries or to provide services to the customers. ➢ They Also Engage the stuffs to ensure the best service possible. a friend. the receptionist act as a guide. ➢ They Worked In a batch of three that at any time the entire three receptionists in the front office for the convenience of the customers.
The customer knows that there is always someone to look into his needs.➢
The quality services provided by the receptionist at is very quality oriented.
ROOMS AT RADISSON
There were 115 accommodation rooms for visitors in Radisson. This Aspect of services in Radisson accounts for the high satisfaction among its customers.
Radisson made the customer feel at a peace.
SPACE FACILITIES PROVIDED
. The rooms were differentiated on two major criteria’s. All of them were Spacious and attractively decorated.
➢ Iron and an ironing Board. ➢ Coffee and Tea Maker to provide the ease of the making it according to their own preference. Gilbeys. deluxe.
. executive and president suite. Terrace. crescent. club.
However the superior deluxe and club rooms were the same in area the visitors of the presidential suite were provided in superior servies and the most spacious rooms in the services provided inside the rooms were as follows :
➢ BAR: With an array of cocktails like Bacardi. ➢ Hairdryer. Smirnoff etc.The Rooms were categorized as follows : superior.
Two newspapers –Times of India and Economic Times were catered to all the rooms. ➢ LG refrigerator ➢ Smoke detector.➢ Television facility with 36 domestic channels and 8 international channels. ➢ High Speed Internet facility was provided. Apart from this some magazines were also there for the spare time. ➢ Hitachi Split Air-conditioners were provided: the number of AC’s depended on the size of the room. ➢ DVD players and a variety of video tapes were provided for entertainment and relaxation purposes in the executive and presidential suites. ➢ Telephone with speaker facility.
➢ The Room was decorated with antique pieces and scenic paintings.
The wall color as well as the color of the bed sheets were complementary to each other and were such that it provided solace to the visitor.➢ The Position of the rooms was such that it allowed sufficient sunshine to come in. The Floor of the room as well as the bathroom was clean and completely dry to make sure that it was not slippery. There were special rooms and facilities for handicapped and unprivileged people.
➢ The Temperature of the Room could de attuned according to the individual need of the guest. ➢ For ensuring the health of the customer flower pots were kept at each table.
. ➢ The bed and the beddings were provided were comfortable enough.
Last but not the least.
Restaurant. I .e the quality of service provided. The inherent quality of a product and also its physical outlook attracts the customers it. • Human Aspect of a service sector industry sets it apart from the production sector. • But when it come to service the approach is totally different. The Whole Experience is below:
. • The service has to be made tangible in this fashion. Through its service. tends to retain as well as create a customer. an industry in the service sector.
A VISIT TO A RADISSON This is the first of our experience from entry to exit a RADISSON’s Restaurant.
The warm welcome by the man at the gate give a feeling of being comfortable and wanted. The whole area was dimly lit with a royal look. It made us feel that it is surely going to be a memorable experience. To begin the experience.
. but bright enough for everyone to see properly.➢
The Entrance made us forget that we were there with the sole purpose of completing an assignment.
➢ The entrance finished in glass and wood wore the majestic look. Had not the waiter approached all of us and would have been still admiring the creation in that awestruck fashion.
One look and we all had the same opinion “it was the beginning of a new experience and delight”. the overall ambience increased our curiosity. It was our luck that we got a table in the corner. let us talk about the lighting.
➢ The sitting arrangement had planned arduously keeping in mind the customer comforts as well as taking care of the economic aspect of pace.
➢ The Buffet had a flat table with expensive copper.e. steel and glass cutlery.
The chairs and table had wooden finish. The tables were arranged to cater to the customer’s needs i. buffet and sitting arrangement.
.➢ The positioning of the bulbs was strategically planned. The bulbs were placed in such a manner that it reflected the light shades of the walls.
html https://sas.com/home.org http://www.google.uk/ http://www.co.com/ http://commons.hotelonline.wikipedia.com/reser vation/secure/adjustment/hom e.com/find. html http://www.radisson.wikimedia.carlson.do http://radissonsas.org /wiki/Category:Radisson_Hotel s_%26_Resorts
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