WORKSHOP PERFORMANCE REPORT (APRIL¶08 ± SEPTEMBER¶08

)

-- INDIA ENGINEERING CO. SALKIA, HOWRAH. ±
PRESENTED BY ± Anjan Singha Roy

WORK SHOP REPORTING STATUS OF H1:H1:UNDER WARRANTY Service Target 3760 POST WARRANTY Service Target 2820 Service Actual 4611 Service Actual 1939 Achievement (%) 123 Achievement (%) 69 .

(e. ENGINE OVERHAULING CAMP. ARRANGING VARIOUS CAMPS.g.ACTIVITY CONDUCTING FOR ACHIEVING TARGET IN SERVICE ::  SENDING SERVICE REMINDER REPEATEDLY TO THE CUSTOMERS THROUGH SMS. FREE SERVICE CAMP.) . etc.

5 .TOTAL ACHIEVEMENT (%) IN SERVICE : - 99.

SPARE PARTS BUSINESS OF H1:H1:W/S SALE : 5.  WARRANTY REPLACEMENT : 1.  .03 LACS.35 LACS.

4 LACS ACTUAL 8.SPARE PARTS LIFTING STATUS :- TARGET 5.45 LACS .

3 4. SEPTEMBER ¶ 08. 29 NOS. 4. AUGUST µ 08. 50 NOS.2 4.CUSTOMER FEED BACK STATUS ::- IMPLIMENTATION SCORE STATUS JULY µ 08.3 . 93 NOS.

FREE SERVICE COUPON & WARRANTY CLAIMS PENDING ISSUES IN H1 ISSUE FREE SERVICE COUPON : ONLINE WNTY CLAIMS : STATUS UPDATED PENDING FROM JULY TO SEPTEMBER & MAY .

UNDER PROCESSING UNDER PROCESSING NOT RECEIVED XML FILES . REASON OF DELAY MAY JUNE JULY & AUGUST SEPTEMBER 30000001 ² 30000023 30000025 30000047 ² 30000075 30000076 ² 30000098 NOT RECEIVED XML FILES.REASON OF PENDING WARRANTY CLAIMS :MONTH CLAIM NOS.

00 980.00 3478.00 9430.00 0.00 175.00 470.00 5328.00 175.00 985.00 Independence Day 2335.00 350.00 2798.00 990.00 350.00 175.00 1380.00 3625.00 175.00 1018.00 Total oil sale 350.) 0 1 0 1 1 Total spares sale 148.00 1432.00 Total 12 8 38904.00 0.00 Strike 4374.00 3281.00 585.00 0.00 235.00 6379.00 3792.00 235.00 4972.00 1220.00 0.00 525.00 Total labour 0.00 1954.SPARE PARTS BUSINESS THROUGH ENGINE OVERHAULING CAMP :Date 10th Aug¶08 11th Aug¶08 12th Aug¶08 13th Aug¶08 14th Aug¶08 15th Aug¶08 16th Aug¶08 17th Aug¶08 18th Aug¶08 19th Aug¶08 20th Aug¶08 21st Aug¶08 22nd Aug¶08 23rd Aug¶08 24th Aug¶08 25th Aug¶08 2 1 0 0 0 0 1 0 1 1 1 1 1 0 0 1 1 0 Half engine (Nos.00 0.00 0.00 590.00 350.00 65.00 .) 2 2 1 0 1 Full engine (Nos.00 350.00 0.

CUSTOMER REMINDER SYSTEM :-  TRACKING CUSTOMERS THROUGH HISTORY CARD  SENDING SERVICE REMINDER THROUGH SMS. .

A STATUS OF Q1 13 MAINTAINED 27 STATUS OF Q2 0 MAINTAINED 72 .Q.O. MTR SEND S.P S.PRODUCT QUALITY MONITORING IN Q1 & Q2 (H1) ::MONITORING REPORT ABT.

 ONLY ONE REPEAT WARRANTY DONE IN H1.  DONE EXCELLENT PACKING.WARRANTY MANAGEMENT IN H1 :TIMELY DESPATCHED MATERIAL EVERY MONTH.  .

PASSPORT PROGRAMME OF H1:- TARGET 196 ACTUAL Q1 = 23 Q2 = 46 .

Q1 = 21 Q2 = 45 MEMBER P / WTY.CUSTOMER DELIGHT OFFER :MEMBER U / WTY. Q1 = 37 Q2 = 46 .

970 22.28.02.535 1.632 20.7 .733 1.6 Q2 1.25.WORK SHOP TOTAL REVENUE OF H1 :YEAR 2007 ­ 2008 2008 ­ 2009 (%) OF GROWTH Q1 1.06.

HOWRAH . SALKIA .‡ INDIA ENGINEERING CO.

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