Dell™ Management Console Install Guide

By Rob Cox, Nadine Latief Dell │ Product Group - Enterprise

Revision History
Version
1.0 1.1 1.1a

Date
5 May 2009 27 May 2009 28 May 2009

Description
First Version Ready for publish Minor changes, addition to list of KB and SQL 2005 SP3 not supported Infodev edits, more agent info SQL appendix added, added upgrade

Author(s)
Rob Cox, Nadine Latief Rob Cox, Nadine Latief Rob Cox, Nadine Latief Rob Cox, Nadine Latief Rob Cox, Nadine Latief

1.1b 1.2

3 June 2009 21 Oct 2009

THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY CONTAIN TYPOGRAPHICAL ERRORS AND TECHNICAL INACCURACIES. THE CONTENT IS PROVIDED AS IS, WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. © 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the express written permission of Dell, Inc. is strictly forbidden. Dell, the DELL logo, PowerEdge, PowerVault, and Dell EqualLogic are trademarks of Dell, Inc.; Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. EMC, CLARiiON, and UltraFlex are trademarks or registered trademarks of EMC Corporation.

....... 4  GETTING READY .................. 6  Network Port Fix ... 1  REVISION HISTORY .... 9  Agent Debugging FAQ: ............... Dell disclaims proprietary interest in the marks and names of others.................................................................................................................................................. 17  ....................................................................................................................................................................................... 2  INTRODUCTION........................ 13  Using the Online Global Product Listing ............................................................ 11  INSTALL LOGS ................ 12  OTHER LOGS AND DEBUG MECHANISMS ...................................... 12  UNINSTALLING AFTER A FAILED INSTALL ..................................................................................... 6  Running the DMC Installation............. 14  SQL APPENDIX ........Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products................................................................................................. 14  ALTIRIS KNOWLEDGE BASE ARTICLES ........................................................................... 16  STEPS TO INSTALL SQL EXPRESS 2005 FOR USE WITH DELL MANAGEMENT CONSOLE ............................................................. 4  Using the Appropriate User ID ................................................................................................... 6  INSTALLING THE DMC ............................................................................................................................................................................................................................................................................................................................................................................. 13  MANUALLY PERFORMING THE CRL FIX (CRITICAL) .... 7  DEPLOYING THE ALTIRIS AGENT ........................................................................................... 13  MORE INFO.................................. 7  Install readiness checks! ......................................................................... Contents DELL™ MANAGEMENT CONSOLE INSTALL GUIDE ................................................................

 The DMC system must have Microsoft® Windows® 2003 (32 bit) Server DMC does not install on Windows 2003 Web.dell.com/openmanage/register Getting Ready Before beginning the installation. To create the DMC database: o Need dbo privileges to the database notification server. you must be a member of the group with local administrative rights on systems you are deploying to. The DMC system must have. Important: On the installer readiness checker in the Symantec Installation Manager (SIM). o More extensive testing has been performed on Windows Server 2003 R2 Enterprise SP2 and. The target drive must have at least 10GB of free disk space        . see http://www. DMC does not support SQL 2005 SP3.Net 3.Introduction The purpose of this document is to help you with the installation process for the Dell™ Management Console (DMC). ensure that you have the following set up in your environment and on the server that will host the DMC installation. Domain Administrator privileges will not work. see below “Manually performing the CRL fix”) NOTE: You must be logged in as a Local Administrator with full local administrator rights (member of the local administrator group on the machine that DMC is installed on) for SIM to run. if you have a choice. These prerequisites are an absolute for a successful installation. o dbcreator Server Role is also required To use the Agent Deployment feature of DMC. NOTE: DMC does not support installation on a Virtual Machine. (If this pre-req shows up as green. or Storage editions. always apply the Certificate Revocation List (CRL) fix by clicking the fix link. To register and download Dell Management Console. However. IIS must be installed on the DMC system (default settings on Directory Permissions on the Default website properties) The DMC supports only Internet Explorer 7 The DMC system must have two physical processors with at least 2 GB of memory. that platform is recommended Ensure that SQL Express or SQL Server 2005 with SP1/SP2 is installed on the DMC system or is available remotely.5 installed. you can still manually apply the fix. Dell recommends 4 GB. Core. SQL2005 64 bit is supported.

  The DMC system IP address must be registered in the DNS or DDNS. For more information. To deselect Update Root Certificate: 1. double-click Add/Remove Programs. If you have the Symantec Endpoint Protection (SEP) installed on the same system as the DMC.   Dell recommends installing IIS on a system where IIS is not running any other application.microsoft. In Control Panel. Click Add/Remove Windows Components. If DMC is running in an environment that is not connected to the Internet and the Update Root Certificate option is selected. disable SEP. you may see the "Crypt32" errors in the event log after installing DMC. 2. and then re-enable it after the DMC installation is complete. see the following KB: http://support. either connect to the Internet or turn off the Update Root Certificates component on the Windows Components Wizard. You may need to do this for other antivirus software as well. .com/kb/317541 To resolve this issue. Deselect the Update Root Certificates check box and then continue with the Windows Components Wizard. 3.

SIM tries to connect to the online Download Verification Server and has to time out o Installation of DMC – This process may take an hour or more SIM (Symantec Installation Manager) is installed first. ensure that you provide login credentials of the user ID with full local administrator rights on the DMC system. Installing the DMC Installation of DMC consists of: o Installation of SIM. ideally. the install manager for all Symantec products. or you can use a Domain Administrator account when it has been granted all local administrator rights and is part of the local administrators group Video resolution should be at least 1024 by 768 and. which.   You should install with Local Administrator. SIM will also stay resident on the DMC server to provide access to future updates. Follow the instruction on SIM install wizard. on the database screen. installs DMC. Running the DMC Installation Click the install link from the DMC welcome screen. in turn. and upsells. . The installation may take up to 5 minutes for SIM to launch after it is installed. If you are using a remote SQL database. the user ID must also have dbo/dbcreate rights. This is because on an offline environment. The user ID must be a member of the local administrator group and should have rights to restart IIS services. indicate that in the SIM install. NOTE: If you want to install DMC at a location other than the default path on C:\. hotfixes. a higher setting It is recommended to not install over a mounted share as it may cause timeouts Using the Appropriate User ID During DMC installation.

For more information.000 devices and up. This fix is most important for large environments. Install readiness checks! The screenshot is an example of the install readiness of the DMC system. . This is a registry change that is required to support the large number of connections that happen when DMC performs discovery and monitoring tasks. Reboot the DMC system to apply the new settings. see the Configuration and Optimization whitepaper on the Dell Support website at support.000 connections.Figure 1: DMC Welcome Screen Network Port Fix When you begin installing. The default number of ports is approximately 15. say 2.000 and this fix increases the number of ports to 64. but there are circumstances when even 500 devices may need this registry fix.com. a pop up is displayed informing you that the number of network ports should be increased.dell.

Figure 2: Install Readiness Checks   ASP .microsoft. If your system is online the installer will re-enable signature .com access check critical: Click Fix: Disable Publisher Evidence Generation. or installing DMC in a noninternet environment (e. To avoid network timeout issues which could impact the installation of DMC. lab network) may result in a failed installation and UI latency problems. You must fix this warning.Net: Click the hyperlink to configure ASP crl..g. the certificate revocation (CRL) check must be disabled during the install process.

The machine.NET Framework-managed application. For more information. edit the XML from the machine. If a proxy blocks the installer from reaching microsoft. it causes delays in console page loads. you should be aware that the Altiris agent is required only Dell Patch Management and Server Administrator Deploy features.com for "CRL".microsoft. NOTE: To manually remove this change.NET Framework %runtime install path%\Config directory. see the KB.com. The problem may also occur because of other settings such as the network configuration.microsoft. A Microsoft .NET Framework-managed assembly has an Authenticode signature. the .com/kb/936707 About Microsoft Authenticode signature Notification Server uses many Microsoft .com. For more information. The installer tests if your system is online by trying to reach microsoft.config file is located in the . Deploying the Altiris Agent Although deploying the Altiris Agent is a post-installation step.NET Framework managed applications no longer receive publisher evidence. in a "lab" environment) the installer will try to keep the check disabled to improve DMC run-time performance.config file.com/kb/941990. inventory.NET Framework managed applications. .config configuration file. search support. You use this configuration setting in the system machine.NET Framework managed application only when you use publisher evidence or when you use the PublisherIdentityPermission REFERENCES: http://support. it will assume that the system is online and re-enable the CRL check. RESOLUTION: A configuration setting can be used to disable signature verification in a . Note: When you disable signature verification..verification at the end of the install.com/kb/936707 http://support.NET Framework managed applications start faster.microsoft.NET Framework managed application that has a Microsoft Authenticode signature takes longer than normal to start. and health monitoring of Dell systems.microsoft.g. http://support. Because this delay occurs with web applications. CAUSE: This problem occurs because the signature is always verified when the . Add the following code to this file: This code disables signature verification and the . If the system is not online (e. It is not required for discovery. This behavior affects the .

These logs are available in the windows directory.log AltirisAgentInstSvc_del. If you have discovered a system that has a Dell Remote Access Controller (DRAC). You can check for these privileges by entering \\yourhostname\admin$ Ensure that the DMC system allows downloading of executable files. The Altiris Agent installer is a . the Altiris Agent may be pushed to the DRAC. Accessing the registry. Impersonating a client after authentication. If you are using this account is for the Altiris Agent Push tasks.exe that is downloaded to the DMC system and runs during the installation of DMC. Enable up to trace level logging on the LogViewer. Writing to the admin$ share. usually c:\windows AltirisAgentInstSvc. Creating and removing folders. it must also have the following rights: o o o o o o Installing and running as a service (Logon as a Service). 2. Altiris Agent push mechanism uses hostnames (instead of IP address) during installation. and not the server itself. Ensure that you configure the DNS or add an entry in the host file under <drive>\WINDOWS\system32\drivers\etc\ on the DMC system. Acting as part of the operating system.   Altiris Notification Server and Altiris Agent User Security Requirements For Altiris Agent application identity. the user credentials should have local administrator rights to the Notification Server. Altiris Agent Installer Service These are a useful place to look at logs if the agent fails to install. Check the IP address in the agent install log file ([default install path\altirisagent\logs) to ensure the IP address of the target system is that of the server and not the DRAC.log under agent install folder for more information.log Upgrading to the latest version of DMC . Logs during Altiris Agent Install 1. Review agent.Prerequisites  The user credentials required for Altiris Agent push must have access to the admin$ share.

2.exe is denied.pl. some critical updates will automatically start before you can install the latest Dell Management Console. please insert the "Dell Management Console" DVD and click “Install Dell Management Console” on the start-up screen.exe files be downloaded? Answer: The current error message would be something like this: . Right-click the agent system tray icon and select Diagnostics. Can the .. so the SIM installs first." 4) Browse to the "dell. When SIM launches." NOTE: . click "Settings.If you have other components besides Dell Management Console." 3) Click "Add. click "Install New Products" and select "Dell Management Console. You can change this to point to the DVD product listing: 1) On the startup screen of SIM..exe..If you already have DMC installed and want to install a later version. . 5) Click "OK" until the startup screen is displayed." Post-Agent Install Issues Enable the Altiris Agent diagnostics tool: 1.If you do not see Dell Management Console listed.. Error: Access to the path \\<IP>\ADMIN$\AeXSWDInstSvc. You should now see Dell Management Console listed in "Install new products. Register AexAgentDiagnostics dll with regsvr32. Agent Debugging FAQ: Can you connect to remote system or database? Answer: Logs tab on the agent diagnostics window will provide this info Can you access the admin$ share? Answer: The current error message in the log is as follows: “Failed to copy the eXpress Client service to \\<IP>\ADMIN$\AeXSWDInstSvc." 2) Click "Change product listing.” See KB#45717 for more information. then you may be pointing the product listing to a different repository.xml" in your Dell Management Console DVD. The Symantec Installation Manager (SIM) may need to be updated.

it is likely a DNS issue and will need to be handled by the network admin for the network affected.NS.dll Source: Altiris.exe. . Is communication lost between NS and the agent? Answer: Logs tab on the agent diagnostics window will provide information on every connection attempt to the NS server and their status. Install Logs To view the install logs: 1. 3.XX. the "-a" should cause the Computer Name to be returned as follows: Pinging <Computer Name> [IP address] with 32 bytes of data.XX\ADMIN$\AeXSWDInstSvc.exe (280) Thread ID: XXXX Module: AltirisNativeHelper. 2.XX. Notification Server.RemoteServiceMgr Description: Failed to copy the eXpress Client service to \\XX. If the computer cannot be pinged and you cannot access the Admin$ share.XX. This problem can typically be solved by rebooting the computer See KB#21574 for more information Can you access the registry? Answer: It should be on the a. The latest logs are available in the SIM Logs directory.Process: aexsvc. Go to Start-> Run and type %temp%. search for text for severity="2" or severity="1" errors. To search for errors. Other Logs and Debug Mechanisms o SIM.Utilities.XX.log on the server side. Is there possibility of a DNS error? Answer: See if DNS is working properly by pinging the client computer opening a command window and entering: ping -a <IP address> If DNS is working properly. See KB#21574 for more information.exe" because it is being used by another process.XX\ADMIN$\AeXSWDInstSvc. This type of failure can occur if a client push is currently in progress or has completed but some files are still locked. and Windows Event logs. These logs are needed to debug installation issues. Error:The process cannot access the file "\\XX.

o o o Uninstalling after a Failed Install If you get in a situation where an install failed and you cannot uninstall.You can find the notification server in default install dir C:\program files\dell\sysmgt\. However. Click OK. . but the state of SIM at the time of the error (that is. and DMC. here are the steps to remove a failed install. Dell virtual directories visible in IIS? A directory listing of the [install location]\Altiris directory and subdirectories. You can find the listing (dell. patches. IIS: Can you load DMC Console pages in the IE7 browser? If not pages. hot fixes. 3. Click Change product listing.pl. 2.xml) in the root DVD drive. Launch the Symantec Installation Manager through Program Files-> Altiris> Symantec Installation Manager. you need a connection to the Internet. After verifying that you have access to the Internet: 1. the status bar at the bottom of SIM that displays what is installed and the overall percentage of install).solutionsam.pl. Enter the location http://www. see: o o DMC FAQ.community. such as images? Are the Altiris.com/solutions/pl/symantec. Symantec Knowledge Base Using the Online Global Product Listing You can use the online global product listing to get the latest Symantec solutions.dell. o A copy of the product listing that was being used by SIM at the time of the error.xml 5. o A screen shot of the error that displays not only the error dialog. Click Settings in the start-up page of Symantec installation Manager. An export of the HKEY_LOCAL_MACHINE\SOFTWARE\Altiris registry key. 4. what about static files. Windows logs are available through Event Viewer in Administrative tools.com/groups/dell_management_console/media/p/19451341.aspx More Info For updated information. http://en.

0" encoding="utf-8"?> line of code.0" . add the following code to the machine.config file for the . The signature is always verified when the . You now have access to the latest solutions and updates.NET Framework 2. You do not have to restart the computer after you make these changes.NET Framework 2.0 managed application that has a Microsoft Authenticode signature. This problem occurs because a .<configuration> <runtime> <generatePublisherEvidence enabled="false"/> </runtime> </configuration> cts.) Altiris Knowledge Base Articles https://kb. To do this.0 managed assembly that has an Authenticode signature that takes longer than usual to load.NET Framework 2.0 managed assembly has an Authenticode signature loaded. This code should be inserted using Notepad or WordPad and saved in text format.altiris.NET Framework 2. These instructions add the generatePublisherEvidence configuration setting to the . you can change “false” to “true”. On the main SIM page.NET Framework 2. Please make a backup copy of the file before proceeding.0 managed application takes longer than usual to start and may fail the DMC installation. click Install New Produ Manually performing the CRL fix (Critical) When you start a Microsoft . You must have the . the . This code can be inserted at the top of the file on the next line below the: <?xml version="1.NET Framework 2. (To revert it back to the default state.0 installed before you follow these directions.com Article ID: 43648 "FAQ for the release of the Symantec Management Platform 7.NET Framework 2.0 managed application.0.

0." " Article ID: 46439 "Getting 'DownloadFile .Com:80" “ Article ID: 46972 "How I can change the database information for the Symantec Management Platform 7?" Article ID: 46940 "How to use PreferredNSHost with Symantec Management Platform 7 (NS7)?" Article ID: 44263 "How to uninstall Symantec Installation Manager (SIM 7) manually? Article ID: 43253 "Why the available Suites/Solutions appears grayed out after using the extracted files for SIM?" Article ID: 43661 "The install of Symantec Management Platform (7.." Article ID: 45462 "What is and how the Migration/Upgrade Wizard works?" Article ID: 45132 "What and Where is NSConfigurator utility on NS 7?" Article ID: 46797 "Getting "Exception encountered while verifying web service: System. Uninstalls. or Installations with Symantec Installation Manager (SIM 7)? Article ID: 44245 "After installing NS 7.No response was received during the time-out period for a request' in the logs when trying to load the Product Listing on SIM7. unable to access NS Console: An error has occurred that prevents the Symantec Management Console displaying correctly.3798) failed with a return code of 1638.0. causing SIM7 to fail: "A critical error occurred: Product failed to install.0 (SIM7)?" Article ID: 46034 "Creating an installation package with Symantec Installation Manager 7 (SIM 7)" Article ID: 46128 "Can I use NS6 licenses on NS7 that are still valid?" ." Article ID: 46193 KNOWN ISSUE: Error on Update Resource Membership Page Article ID: 43175 "What Information should I collect for troubleshooting Symantec Installation Manager 7." Article ID: 46638 "During SIM7 installation. the following error appears.Article ID: 43515 "How to enable MSI failures logging for Repairs. Install could not continue because the web service was not available at http://Servername.Domain. Configuration failed while attempting: Configure.WebException: The operation has timed out" warnings during Symantec Installation Manager 7 installation process. See log for details.Net.." Article ID: 46319 "CMS7 fails when installing the components saying: "Error During Installation.

" Article ID: 45807 "When installing a Solution or Suite with Symantec Installation Manager 7 (SIM7). the message "The following files have failed to validate for the file altiris_filename. This error will not allow me to continue.v1.0" Article ID: 46030 "Minimum System Requirements for Symantec Management Platform 7." Article ID: 45762 "You are unauthorized to download one or more products in your selection when using Symantec Installation Manager (SIM) 7. . Configuration failed while attempting: Configuring services.com" Article ID: 45803 "Altiris 7 Planning and Implementation Guide .x Data to Symantec Management Platform 7.0" Article ID: 46349 "Symantec Management Platform Support Matrix" Article ID: 45844 "How to run a repair in Notification Server 7" SQL Appendix Notes about SQL 1) By default.0" Article ID: 45714 "Known Issue: If you attempt to uninstall Symantec Installation Manager (SIM) using Add/Remove Programs.solutionsam. the Altiris Agent will crash" Article ID: 46318 "When running the Symantec Installation Manager(SIM) Credentials are required to connect to www. the following message occurred: "Configuration failed A critical error occurred: The request failed with HTTP status 401: Unauthorized.x data to Symantec Management Platform 7.0" Article ID: 45732 "Installing the Symantec Management Platform products" Article ID: 45865 "KNOWN ISSUE: Symantec Installation Manager cannot be installed to a mapped network directory" Article ID: 45152 "KNOWN ISSUE: Unable to migrate 6. SQL Server 2005 Express Edition and SQL Server 2005 Developer Edition do not allow remote connections.msi.Article ID: 45916 "During initial installation for CMS7 using SIM 7.1" Article ID: 45569 "Upgrading to Symantec Management Platform 7." appeared.0 on a different computer" Article ID: 45597 "Symantec Management Platform Capacity Planning" Article ID: 45092 "On-Box SQL Server Maximum Memory Settings" Article ID: 44969 "Migration of 6.

http://support.microsoft. select Minimum System Requirements 2. Select SQL Express from the menu .com/kb/914277 2) Potential causes of the "SQL Server does not exist or access denied" error message http://support.microsoft.com/kb/328306 Steps to Install SQL EXPRESS 2005 for use with Dell Management Console 1. From the Dell Management Console initial startup screen.

. Click "Install" to proceed with the installation. Click "Next" to continue.3. 5. Accept the Microsoft License Agreement 4.

and click next to continue.6. 7. Click "Next" to continue. Ensure all components are listed with a green check marks. .

Be sure to "uncheck" the "Hide Advanced Configuration Options" check box. Click next continue. Ensure your options are at least equal to what is listed below. Fill out the Name and Company info. .8. 9. Click next to continue. Below are the minimum requirements needed for Dell Management Console on SQL Express 2005.

Click "Next" to continue the installation.10. DMC may not run properly under a Named Instance. . Ensure that the "SQL Server" and "SQL Browser" services are selected. It is recommended to use the built-in System account to start these services. 11. ***Most Important Step of the Document*** Be sure to select Default Instance.

Either Windows Authentication Mode or Mixed Mode are acceptable and supported selection for Dell Management Console. please enter a password for the "sa" login credential and select "Next" to continue. . On the Collation Screen.12. If choosing Windows Authentication Mode. If selecting Mixed Mode. 13. please select "Next" to continue. accept the defaults and select "Next" to continue with the installation.

15. Please ensure that both boxes are not checked and click "Next" to continue. . Please ensure both boxes are checked and click "Next" to continue.14.

17. Ensure all components have installed correctly (green check marks). please uninstall and retry the installation. If they have not. .16. Click "Install" to proceed with installation.

Now you are ready to proceed with the installation of Dell Management Console using SQL Express 2005. .18. Click "Finish" to finalize the installation.

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