Management Skills For

Everyone
 àou will learn:
Personal Management Skills
Effective Management Skills
Effective Communication
Skills
Managing Office Politics
Career Management Skills
 Personal Management Skills
Management: to be in command or to have under control.

Steps for great self-esteem:

Take responsibility
Watch your negative self talk
Don·t allow others negativity
to affect you
Commit to building your self-
esteem daily
Have an optimistic attitude
 Examples of Self Talk
Negative Self Talk: Positive Self Talk:
I·m so stupid sometimes! I am capable!
I look awful today! I have many wonderful
I just keep getting fatter qualities!
and fatter! I love myself just the way I am!
I·m always broke! I believe in my ability to
Why do these things succeed!
always happen to me? I deserve the respect of others!
Setting Goals is SMART!
´Goalµ In Goal-Setting:
Specific
Measurable
Achievable
Reviewed/revised often
Time specific
Mastering Communication Skills
It·s not what you say, but how you say it.
Smile
Open posture
Find common ground
Try to understand other·s points of view
Eye contact
Nodding
 Communicating Better At Work

Communication is a Conduct one-on-one

2 way street meetings
Use face to face Build credibility with
communication one another
Is your message
clear? Understand that
communication does
Listen to others
not end when you
Practice open door finish delivering your
policies
message
 Assertive Behavior Skills
Learning to say ´NOµ:
5 Major time wasters: 1. Acknowledge the request
1. Spreading yourself too 2. Decline
thin 3. State reason
4. Offer alternative solutions
2. Being Afraid
3. Not wanting to say no
4. Being tied to the phone
5. Procrastinating
 Maximizing my time
A list of 10 to Win!
Master a to do list Make appointments for
Get a day timer or interruptions
palm pilot Plan your day around
your energy levels
Have 1 minute
Keep copies of
meetings documents on hand
Weekly or monthly Handle your anger
project schedule effectively
Quiet hour Take breaks or vacations
Project Management
Staying on top:
Consolidate tasks
Delegate
Don·t work on projects
during peak interruption
periods
Warm up and cool down
tasks
Communicate effectively
with supporting staff
 Team/Office Politics
Power, know who has it
Opportunity to align yourself
Learn to keep on top of things
Identify with a mentor
Track your success skills
Involve yourself in other
activities
Communicate effectively and
know how to handle conflict
Separate yourself as a star
 Working Through Conflict
Myth: It is
dysfunctional, avoid it
5 Methods For Dealing with
& it will go away, Conflict:
produces win/loose
situations 1. Avoidance= Lose-Lose
2. Competition= Win-Lose
3. Accommodation= Lose-Win
4. Compromise=Win-
Truth: It is inevitable, Lose/Lose-Win
can be managed, can 5. Collaboration- Win-Win
build relationships, can
be a motivator for
change
Dealing With Difficult People
Sherman Tanks- directors gone bad,
they like to bully/threaten
Snipers- Passives, socializers, take shots
at you
Exploders- Socializers, blow up then are
embarrassed
Complainers- any type! Complain over
and over
Gossipers- any type! Like to spread
rumors
 Ways To Handle Difficult People

1. Tolerate it without
resentment
2. Tolerate with resentment
3. Leave the situation
4. Protest«.
+ = + If they are nice be
nice
- = + Give jerks the
benefit of the doubt
How To Motivate Them

Understand their motivations

Create a sense of purpose
Expect the best
Establish high standards
Challenge them
Praise generously
Career Killers
Lack of direction or goals
Refusing to be a team player
Behaving passively or
aggressively
Negative work habits
Attitude of indifference
Expecting others to look out
for you
 Ending On A Positive Note
The power of a smile:
Sets a positive tone
Gives you an air of
confidence
Energizes you
Reduces tension
Improves tonality
Makes you look younger
Helps you build the
reputation as an achiever
 ]


u