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COMMUNICATION

SKILLS
COURSE OBJECTIVES
› Understand the fundamental principles of effective
business communication
› Analyze a communication situation and determine
appropriate responses.
› Practice Active Listening
› Giving and Receiving feedback

› Organize and express ideas in writing and speaking to


produce messages suitably tailored for the topic, objective,
audience, communication medium and context.

› Demonstrate clarity, precision, conciseness and coherence


in your use of language.
› Examine the uses and conventions of business
letters, memoranda and reports.
› Apply the critical and creative thinking abilities
necessary for effective communication in today's
business world

› Manage the use of time and other resources to


complete projects.

› Take responsibility for one·s own actions,


decisions, and consequences.
Specific
skills/competencies
› The communication process, problems and principles. To
gain a general understanding of communication as a
process.
› Group discussion skills. To become more effective
participants in class/group discussions.
› Letter writing skills. To produce successful letters,
memos or emails in any given situation, paying
attention to the writer's objectives, the reader's needs,
the reader-
reader - writer relationship and the context.
› Critical thinking skills. To understand and develop the
critical thinking necessary to produce convincing
written reports characterized by a sound and an
interesting discussion of data, logical conclusions and
feasible recommendations.
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ã Basis for all Human Interaction

ã A Dynamic Process.

ã acilitates Understanding

ã Builds Mutual Trust

ã Helps Plan, Strategize, Negotiate


and Manage Conflicts.
Aspects of
Communications
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