A Project Report On

JOB DESCRIPTION

A dissertation submitted in the partial fulfillment of

M.B.A (Hospital Administration)

CARE Hospital, Banjara hills

INSTITUTE OF MANAGEMENT STUDIES DEVI AHILYA VISHWAVIDYALAYA INDORE

SUBMITTED TO: Mr.K.Raja Rajeswara Rao

SUBMITTED BY Dr.Vishal Jaiswal Dr.Manisha Patil Dr.Abhinav Joshi

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

PREFACE
It is said that without theory, practice is blind and without practice theory is meaningless. Any class room coaching can be made effective if it is supplemented by practical exposure in an organization. To bridge the gap between theory and practical and for proper solution of health care problem practical knowledge is very important and to be a perfect administrator one must be well aware of practical environment. Training gives opportunity to relate theory with practical. The training gives an excellent opportunity to a student to apply and prove his ability, intellect knowledge belief arrangement, judgment, reasoning by giving solution to assigned problem which reflects his caliber. I had the privilege to do my summer Internship at Care Hospital, Banjara Hills Hyderabad which is a one of the best HOSPITAL of the country. It provides an ideal and congenial atmosphere for learning. My attempt would be successful and grateful if my project and project report serves the need and requirement of the organization in future.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Acknowledgement
“Knowledge is power” For a MANAGEMENT student, this power of knowledge is unattainable unless an element of practical observation and practical performance is not added. We consider our self to be very fortunate for having been provided a golden opportunity to undergo internship at Care Hospital, Banjara Hills, Hyderabad. It is a great pleasure to express our sincere gratitude towards Mr. A Radha Krishna Sai (GM-HR) for providing us an opportunity to undergo project of this highly esteemed organization. We are highly grateful to Mr. K R Rajeswara Rao (Sr. Manager-HR) for his extremely valuable suggestions, guidance & an unfailing help extended during the completion of our project. Our very special thanks to Ms. Mani Mittal who helped us with her valuable suggestions for the completion of our project. Lastly we are thankful to all those peoples who have helped us directly or indirectly in the completion of this project. Dr.Vishal Jaiswal Dr.Manisha Patil Dr.Abhinav Joshi

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

DECLARATION

We, Dr. Abhinav Joshi, Dr.Vishal Jaiswal and Dr.Manisha Patil student of M.B.A (Hospital Administration), Institute of Management Studies, Devi Ahilya University, Indore, hereby declare that this project has been completed by us in the partial fulfillment of the completion of the degree of M.B.A (Hospital Administration).This report has not been submitted for the attainment of any degree, diploma or doctrine under this university or any other university to the best of our knowledge.

Date: 5/07/2007 Place: Indore

Dr.Vishal Jaiswal Dr. Manisha Patil Dr. Abhinav Joshi

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Table of Contents Topics
1. CARE group of Hospitals 2. About CARE 3. Introduction to topic 4. Research methodology 5. Nursing Department 6. Dietetic Department 7. Food and Beverages Department 8. Laboratory 9. Blood Bank 10. Non Invasive Lab 11. Internal Audit Department 12. Administration 13. Cath Lab 14. Physiotherapy Department 15. Human Resource Department 16. Observations 17. Suggestions

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

CARE GROUP OF HOSPITALS

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

About Organization
“The enjoyment of the highest attainable standard of health is one of the fundamental rights of every human being, without distinction of race, religion, political belief, economic or social condition." In 1997, a team of Medical Professionals have set up the first CARE Hospital, it signaled the dawn of a new era in medical care. At the heart of this movement was a burning desire to practice medicine with Compassion, Concern and Care, with a single minded objective - the recovery of the patient. Today, with Multi-Specialty HOSPITAL across the state, and a reputation for humanitarian and selfless service of the highest order, CARE Hospital enjoys an unbelievable amount of goodwill. A million smiles will bear testimony to that… At CARE, they operate on a physician driven model. This means that all the main constituents of the CARE movement - the promoters, administrators and service providers are physicians. At the centre of the CARE model is the patient and the over-riding motive of all of CARE's activities is to provide quality medical care at an affordable cost. Technology, Training and Teamwork form the very core of the CARE model. We emphasize on a comprehensive and continuous education and training of every individual involved in patient care. Every effort will be taken to ensure that our growth is one decided by the patient's needs, and not one decided by our corporate requirements. They believe that: • • • • • A patient is the most important person in our hospital. He is not an interruption to our work, he is the purpose of it. He is not an outsider in our hospital. He is a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

The Institute of Medical Sciences with multi specialty services with 350 beds at Banjara Hills, Hyderabad in October – 2000. President of India Dr. APJ Abdul Kalam visited CARE Hospital Banjara and seen the Indigenous cath lab that had been setup in November, 2002.

Vision:• To evolve as a unique university-based heath-centre where the quest for new knowledge would continuously yield more effective and more compassionate care for all. • • To nurture a new generation of professionals of life-long commitment, dedication, knowledge, skills, wisdom and values. To strive for public trust and maintain medicine’s humane and noble place amongst professions.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

To be globally competitive in healthcare and related businesses integrating local culture and ethos.

Mission:• • • • To provide quality medical care at an affordable price, delivered with compassion, concern and care, through team spirit, training and technology. To develop a comprehensive healthcare delivery model that suits our population. To develop ‘Centers of Excellence’ in various medical specialties. To evolve a holistic approach to healthcare by incorporating the best from various forms of medicine.

Values:• • • • • • • • Practice: Practice medicine as an integrated team of compassionate, physicians, scientists and allied health professionals. Education: Learn to serve through training and education of physicians, nurses and allied health professionals. Research: Conduct basic and clinical research programs to improve patient care and to benefit society. Mutual Respect: Treat everyone with respect and dignity. Commitment to Quality: Continuously improve all processes that support patient care, education and research. Work Atmosphere: Foster teamwork, personal responsibility, integrity, innovation, trust and communication and celebrate success. Societal Commitment: Support the society we live and assist patients with limited financial resources. Finances: Allocate resources within the context of a system rather than its individual entities.

The Core Principle:“Putting the patient first; Above our own interests.”

Motto:“Compassion Concern Care”

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Multi-specialties of CARE:At the outset CARE earned accolades and appreciation from one and all for its expertise in heart care and it continues to set new benchmarks not only in heart care, but has also emerged as a leading multi-specialty health care provider. The multi specialty services includes Surgical ● Cardio-Thoracic ● Dental ● ENT ● General, Gastrointestinal and Laparoscopic ● Gynecology ● Hand Surgery ● Neuro Surgery ● Surgical Oncology ● Ophthalmology ● Orthopedic Surgery & Trauma Services ● Plastic & Cosmetic ● Urology ● Vascular Surgery Medical ● Anesthesia ● Blood Bank ● Cardiology ● Chest Pain & Emergency Medicine ● Dermatology ● Endocrinology ● Gastroenterology ● Internal Medicine / Coronary & Critical Care ● Life Style Clinic ● Nephrology ● Neurology ● Oncology ● Physiotherapy ● Psychiatry ● Pulmonology ● Respiratory Medicine

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Diagnostics ● Cardiology ● Gastroenterology ● Neurology ● Nuclear Medicine ● Pulmonology ● Radiology ( Imageology ) ● Lab Medicine

CARE The Logo:-

Well-defined framework

A professional standing on excellence

Transparent dealings

A patient down with the disease Level-field for all

Multi-specialty platform

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

GROWTH:• • • • • • • • • • • • • • • CARE Hospital, initially established as the premier Heart Institute at Nampally, Hyderabad – as 200 bedded hospital in July, 1997. 50 bedded Cardiac Center established in Secunderabad ( Clock Tower) in June,1998 100 bedded Heart Institute set up at Visakhapatnam in April, 1999 CARE Foundation got Defense Technology Spin off Award from the Prime Minister – August, 1999 The Institute of Neuro-Sciences and other specialties set up at Nampally, Hyderabad October – 2000 The Institute of Medical Sciences with multi specialty services with 350 beds at Banjara Hills, Hyderabad in October – 2000 Govt. of India honored our Chairman, Dr. B. Soma Raju, by awarding Padmasree in January 2001 for his outstanding contributions in the field of Medicine. Our Honorable President of India and Recipient of Bharat Ratna award Dr.A.P.J.Abdul Kalam became the Board Member of CARE Group of hospitals in May, 2001. Established a Primary Health CARE model Hospital at Lakkavaram – March – 2002. Established a Primary health Care Model hospital at Tripura – 2003. Established Pinnamaneni Care Hospital at Vijayawada in 2003. India’s first V – SAT based Public – Private Telemedicine system from CARE Foundation was launched by Chief Minister of Andhra Pradesh Mr. N. Chandrababu Naidu in October,2000. President of India Dr. APJ Abdul Kalam visited CARE Hospital Banjara and seen the Indigenous cath lab that had been setup in November, 2002 The legend cricketer Mr. Sachin Tendulkar visited CARE Hospital and became the Chief Patron of CARE Group of Hospitals in November 2003. Established 105 Bedded Heart Institute at Nagpur in September 2006

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job Description
Introduction:A job is a collection of tasks and responsibilities that an employee is responsible to conduct. Jobs have titles. A task is a typically defined as a unit of work, that is, a set of activities needed to produce some result, e.g., vacuuming a carpet, writing a memo, sorting the mail, etc. Complex positions in the organization may include a large number of tasks, which are sometimes referred to as functions. Job descriptions are lists of the general tasks, or functions, and responsibilities of a position. Job descriptions are usually developed by conducting a job analysis, which includes examining the tasks and sequences of tasks necessary to perform the job. The analysis looks at the areas of knowledge and skills needed by the job. Note that a role is the set of responsibilities or expected results associated with a job. A job usually includes several roles. Job descriptions are written statements that describe the duties, responsibilities, required qualifications, and reporting relationships of a particular job. Job descriptions are based on objective information obtained through job analysis, an understanding of the competencies and skills required to accomplish needed tasks, and the needs of the organization to produce work. Job descriptions clearly identify and spell out the responsibilities of a specific job. Job descriptions also include information about working conditions, tools, equipment used, knowledge and skills needed, and relationships with other positions. Whether you're a small business or a large, multi-site organization, well-written job descriptions will help you align employee direction. Alignment of the people you employ with your goals, vision, and mission spells success for your organization.. Job descriptions set clear expectations for what you expect from people. According to Ferdinand Fournies in Why Don't Employees Do What They're Supposed to Do and What To Do About It," (see sidebar) this is the first place to look if people aren't doing what you want them to do. He says you need to make certain that they clearly understand your expectations. This understanding starts with the job description. Job descriptions help you cover all your legal bases.

Importance:•The job description is important for an effective performance evaluation process. •The job description is a formal method of communicating work planning and feedback. This can help an organization identify areas of weakness of an incumbent and focus training efforts in these areas. •a definite asset for wrongful termination lawsuits or claims of prejudice and/or discrimination. •This is particularly valuable for recruiting as potential employees can obtain a clear understanding of the job during the interview.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

•Provides the Director, as well as co-workers with an understanding and appreciation for the how the job contributes to the achievement of the organization's goals.

Research Methodology
Objectives of the study:To prepare job descriptions of the departments assigned.

Data collection:Primary Data:The methods can be broadly classified as given below:1. Observation: - In this method the individual performing the job are observed and relevant points are noted. This method is helpful in making detailed profile of the department and the job profile. 2. Individual interview method: - The interview of employees is a source of information and helped to obtain effective information in structured form. Certain steps involved in doing personal interview • Select the people who would be able to answer question. • Perform personal interview. • List the answer down. 3. Group interview method: - In this the individuals performing the similar type of job are interviewed in a group.

Secondary Data:4. Technical conference method: - In this method, all the job related information is gathered from the experts- usually supervisors, HOD’s and also collected from the existing records.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

NURSING DEPARTMENT
Introduction:Nursing Department is one of the largest departments with approximately 600 nurses. CARE Banjara is 325 bedded hospital with 1:1 ratio of nurse to patient. Hospital has 6 wings with ABC on each floor. 2 nd floor are having ICU, MICU, IMCU, PACU, SICU, Post Cath & Cath Lab. There are OT”S old, new and general.

Hierarchy:-

G.M. Nursing

Nursing Superintendent

Asst. Nursing Superintendent

Head Nurse/Nursing Supervisor

Ward In charge

Shift In charge

Staff Nurse

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job Description -General Manager Nursing
Job Title: - G.M. Nursing Reports to: - Chief Operation Officer Purpose: - To administer nursing department for the smooth working of the nursing services Duties and Responsibilities:1. Training and development of the nursing staff 2. Supervision(A) Critical-By checking muster working pattern. (B) Supportive-Actively helping immediate subordinates. (C) Administration-Policy implementation. 3. Participating in recruitment of staff with HRD. 4. Approving work schedule and time schedule. 5. Preparing policies to upgrade routine. 6. Organizing admission procedure for student of nursing. 7. Evaluation of the performance of subordinate. 8. Maintaining and liasoning. 9. Maintaining discipline. 10. Discussion of plans, policies, problem and achievements with CEO. 11. Ensures welfare of nurses. Supervisory Responsibility:Supervises approximately 600 associates. Qualifications and skills required:MSc. Nursing with 10 to 12 years experience.

Job Description -Assistant Nursing Superintendent
Job Title: - Assistant Nursing Superintendent Reports to: - General Manager Nursing Purpose: - Supervises the proper nursing facility in the hospital. Duties and Responsibilities:Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

1. Each floor bed to bed rounds with floor supervisor and ward in charge. 2. Planning and approving duty rooster. 3. Checks night instruction book. 4. Collects reports from nursing supervisor. 5. Arrangement for meeting of infection control, quality assurance. 6. Ensure welfare of nurses, hostel, food etc. 7. Educational training. Supervisory Responsibility:Supervises Nursing supervisor, ward in charge, shift in charge and staff nurse. Qualifications and skills required:BSc. Nursing with 10 to 12 years experience.

Job Description -Nursing supervisor
Job Title: - Nursing supervisor / Shift supervisor Reports to: - Assistant Nursing Superintendent. Purpose: - To supervise the nursing facilities and ensure patient satisfaction. Duties and Responsibilities:1. Maintaining discipline in nurses on the floors. 2. Bed to bed rounds daily along with in charge sister. 3. Daily briefing about the sisters. 4. Completes the night instruction book. 5. Preparation of duty rooster. Supervisory Responsibility:Supervises sister in charges and staff nurses and house keeping staff. Qualifications and skills required:BSc. Nursing with 6-8 years of experience. Good communication skills.

Job Description -Sister In charge
Job Title: - Sister In charge / Ward In charge Reports to: - Assistant Nursing Superintendent / Nursing Supervisor Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Purpose: - To supervise staff nurse and their administration. Duties and Responsibilities:1. 2. 3. 4. 5. Maintaining cleanliness and orderliness. Bed to bed rounds daily along with nursing supervisor and Asst. Nursing Superintendent. Daily briefing about the sisters. Completes the night instruction book. Maintaining inventory of the consumable and non consumable items and ensuring uninterrupted supply of materials by timely indent and maintaining stocks. 6. Prepare duty schedule of nursing staff. 7. Coordinate activities of other support department ex. Physiotherapy, other refer departments. 8. Ensure implementation of hospital policies as regard infection control, bed occupancy , payments. Supervisory Responsibility:Supervises staff nurses and house keeping staff. Qualifications and skills required:BSc. Nursing or GNM with 6-8 years of experience. Good communication skills.

Job Description -Staff nurse
Job Title: - Staff Nurse Reports to: - Sister In charge/ Nursing Supervisor Purpose: - Care of patient and directly serve patient Duties and Responsibilities:1. General, routine nursing care of patient as per clinician’s instruction and general policy. She normally becomes an active bridge between clinicians and patients 2. To assist clinicians during examination of patients in general, and female patients in particular. 3. To assist while carrying out ward surgery and procedures. 4. Managerial duties like stocking: maintaining adequate supply of consumable items: maintaining and checking records: transporting patients to referral clinicians etc. 5. Assist or perform procedures like : a) Collection of blood b) Catheterization of bladder

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

c) I.V infusion d) Antenatal care and post natal care e) Cardio pulmonary resuscitation f) First aid g) Special clinics like diabetes, asthma etc. 6. Educational activity like counseling, health talks to patients, teaching practical skills to Student nurses. 7. Admit and Discharge patients. 8. Attend out door/field services like camp, blood donation camp and community health Programmes etc. 9. Some nurses work as “nurse clinicians” as assistants to surgeons during procedures. Supervisory Responsibility:Supervises house keeping staff and trainees. Qualifications and skills required:GNM. with good communication skills.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

DIETETICS
Introduction:Dietetics department is situated on the ground floor or CARE Banjara.This department is newly formed and consist of six dieticians. The dietetic operations include consulting patients, preparing diet charts etc.

Hierarchy:HOD

Coordinator

Dietician

Job description -HOD Dietetics
Job Title: - HOD Dietetics Reports to: - Medical Superintendent Purpose: - To administer Dietetics Department Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. Consultation of out patients. Dietary planning for inpatients at Cardiac, Nephrology and Endocrinology department. Supervises and coordinates the dietician. Training and supervision of Dietician. Overall administration of dietetics department. Posting and duty rooster of dietician. Coordination with other departments.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Supervisory Responsibility:Administration and supervision of the entire department. Qualifications and skills required:PhD. Or MSc. Nutrition with 5 to 10 years experience

Job description -Coordinator Dietetics
Job Title: - Coordinator Dietetics Reports to: - HOD Dietetics Purpose: - Coordination of Dietetics Department Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. 8. Consultation of out patients. Dietary planning for inpatients at cardiac, nephrology and endocrinology department. Supervises and coordinates the dietitian. Training and supervision of Dietician. To assist HOD in administration of dietetics department. Posting and duty rooster of dietician. To assist HOD in coordination with other departments. Executive health checkups

Supervisory Responsibility:Supervises all the Dieticians, trainees and internees in the department. Qualifications and skills required:MSc. Nutrition with 3 to 5 years experience.

Job description -Dietician
Job Title: - Dietician Reports to: - Coordinator Dietetics Purpose: - Operating Dietetics Department Duties and Responsibilities:1. Consultation of out patients. Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

2. 3. 4. 5. 6. 7. 8. 9.

Dietary planning for inpatients. Ward rounds two times a day. Planning special meal for inpatients. Preparation for RT feeding. Providing diet charts on discharge from hospital. Follow up. Training and supervision of internees. Executive health checkups

Supervisory Responsibility:Supervises all trainees and internees in the department. Qualifications and skills required:BSc. Nutrition.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

FOOD AND BEVERAGE
Introduction:Food and beverages department is situated at the 2nd basement. It deals with services related to food materials. This department is divided into two sections:• Service • Production Former deals with food services related to patient, staff, attendees and doctors while the latter deals with food preparation for patients as well as doctors. Service department comprises of supervisors, stewards and order takers. Whereas production department comprises of cooks, chefs and utility. This department is in direct contact with dietetics which provides them diet charts for the patients and they prepare the food accordingly. Basically there are four types of diets. They are:• Normal diet • Liquid diet • Semi solid diet • diabetic diet Beverages deals with tea, coffee, horlicks, cold drinks etc. There are three dining halls • Visitor dining hall • Staff dining hall • Executive dining hall There are two kitchens which approximately prepares food for 5000 people per day. • Hospital Kitchen • Cafeteria Kitchen .

Hierarchy:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Manager

Supervisor (service)

Supervisor (production)

Order Taker

Cooks

Steward

Utility

Job Description -Manager
Job Title:- F & B Manager Reports to :- Chief Operation Officer Purpose:- To administer catering services Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. Financial Control of dietary department i.e. budgets, records etc. Maintenance of safe food storage practices. Selection, training and supervision of personnel. Supervision of food preparation. Supervision of food services. Scrutinizes daily indent and duty rooster. Menu planning.

Supervisory Responsibility:Supervises approximately 100 employees. Qualifications and skills required:MBA in Hotel Management with 10 to 12 years experience

Job Description -Supervisors

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job Title:- Supervisors (Food Services) Reports to:- F & B manager Purpose:- To supervise Stewards Duties and Responsibilities:1. 2. 3. 4. 5. 6. Supervises patient food services. Room services and order taking. Duty allocation of steward and utility. Indenting food services materials from stores. Looks after room clearances. Daily briefing for the staff.

Supervisory Responsibility:Supervises stewards, utility and order takers. And he is supervised by F & B Manager. Qualifications and skills required:Any graduate with good communication skills and well versed with English and Regional Languages.

Job Description -Supervisors
Job title:-Supervisors (production) Reports to:-F&B Manager Purpose:-To supervise the food preparation and storage. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. 8. To supervise food preparation for patients, staff, attendees, and doctors. Every day menu planning with dietician and manager. Duty allocation for cooks and chefs. Supervising utility for cleanliness in kitchen, cafeteria, dinning halls, stores etc. Daily briefing of the staff. Indenting for raw materials from stores. Helps the Manager in purchasing vegetables and milk daily. Training chefs for maintaining hygiene.

Supervisory Responsibilities: Supervises cooks for quality check and is responsible to Manager.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Qualifications and Skills Required:Graduate /Diploma in hotel Management and well versed in English and regional languages.

Job Description -Steward
Job Title: - Steward Reports to: - Supervisor service Purpose: - Smooth services to patients, attainders and staff. Duties and Responsibilities:1. Ensures smooth services to patients and attendees in cafeteria and wards. 2. Checks room clearances. Supervisory Responsibilities: Supervised by service supervisor Qualifications and skills required: HSC or SSC with good communication skills and good command over regional languages.

Job description -chefs
Job Title: - Chef Reports to: - Food and Beverages Manager Purpose: - Food preparation for patients, staff and attendees Duties and Responsibilities:1. Preparation of food according to the diet charts for patients. 2. Preparation of food according to menu for staff. 3. Maintaining hygienic kitchen. Qualifications and skills required:5-10 years experience in food preparation with diploma in hotel management.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job description- Order Takers
Job Title: - Order Takers Reports to: -Supervisor Purpose: - Collects orders from doctors, attendees and staff in dinning halls Duties and Responsibilities: 1. Collects orders in the dinning halls. 2. Collects orders for meetings and parties in auditorium and CLC. 3. Collects orders on phone calls by the patients and staff. Qualifications and skills required: HSC or SSC with good communication skills and well versed in regional languages.

LABORATORY DEPARTMENT
Introduction:Laboratory is the place where all type of investigations are conducted. This department is considered as the backbone of any multi specialty hospital thus proper administration should be carried out. The laboratory has five sections including a sampling room for collection of all type of samples. Laboratory department is situated on the first floor of hospital.

Hierarchy:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

HOD

Section Head Hematology

Section Head Histopathology

Section Head Microbiology

Section Head Biochemistry

Section Head Blood Bank

Pathologist

Histopathologist

Microbiologist

Biochemist

Laboratory Technician

Job description -HOD Laboratory
Job Title: - HOD Laboratory Reports to: - Medical Superintendent Purpose: - To administer and coordinate all the sections of the lab. Duties and Responsibilities:1. Control and coordination of the department. 2. Maintaining discipline in the department. 3. Assigning duties to the staff. 4. Regular rounds over the sections of the lab. 5. Cross check of the report before dispatch 6. Training and development of the staff members. 7. Self checking of special investigations. 8. Coordination with other departments. 9. Active participation in infection control meetings. Supervisory Responsibility:Supervision of all section of laboratory. Qualifications and skills required:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

MD (Pathology) with 8 to 10 years experience. Leadership and good communication skills.

Job description -Head Hematology
Job Title: -Section Head Hematology Reports to: - HOD Laboratory Purpose: - To administer and coordinate the Hematology section of the lab. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. 8. Control and coordination of the department. Maintaining discipline in the department. Assigning duties to the staff. Cross check of the report before dispatch Training and development of the staff members. Self checking of special investigations. Coordination with other sections of the lab.. Solving the complaints of the patients

Supervisory Responsibility:Supervision of the hematology section of the laboratory. Qualifications and skills required:MD (Pathology) or DCP with 2 to 4 years experience

Job description -Head Histopathology
Job Title: -Section Head Histopathology Reports to: - HOD Laboratory Purpose: - To administer and coordinate the Histopathology section of the lab. Duties and Responsibilities:1. 2. 3. 4. 5. Control and coordination of the department. Maintaining discipline in the department. Assigning duties to the staff. Cross check of the report before dispatch Training and development of the staff members.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

6. Self checking of special investigations. 7. Coordination with other sections of the lab. 8. Checking the sample received and dispatched from OT. Supervisory Responsibility:Supervision of the histopathology section of the laboratory. Qualifications and skills required:MD (Path) or DCP with 2 to 4 years experience.

Job description- Head Biochemistry
Job Title: -Section Head Biochemistry Reports to: - HOD Laboratory Purpose: - To administer and coordinate the Biochemistry section of the lab. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. Control and coordination of the department. Maintaining discipline in the department. Assigning duties to the staff. Cross check of the report before dispatch Training and development of the staff members. Self checking of special investigations. Coordination with other sections of the lab.

Supervisory Responsibility:Supervision of the Biochemistry section of the laboratory. Qualifications and skills required:MD (Biochemistry) or MBBS MSc Biochemistry with 2 to 4 years experience

Job description - Head Microbiology
Job Title: -Section Head Microbiology Reports to: - HOD Laboratory Purpose: - To administer and coordinate the Microbiology section of the lab. Duties and Responsibilities:Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

1. 2. 3. 4. 5. 6. 7. 8.

Control and coordination of the department. Maintaining discipline in the department. Assigning duties to the staff. Cross check of the report before dispatch Training and development of the staff members. Self checking of special investigations. Coordination with other sections of the lab. Active participation in infection control meetings

Supervisory Responsibility:Supervision of the Microbiology section of the laboratory. Qualifications and skills required:MD (Path) or MBBS MSc. Microbiology with 2 to 4 years experience

Job description -Phlebotomist (Sampling Room)
Job Title: -Phlebotomist Reports to: - HOD Laboratory / Section head Hematology Purpose: - Collection of Blood Samples Duties and Responsibilities:1. Determine what blood samples to be collected and select the type of container to be used appropriate, preservative where required. 2. Check whether the patient is fasting where it is necessary for test 3. If for GTT to test glucose and inform the patient when to come back for next blood sampling. 4. Inform the time for patient when to come for post breakfast or post lunch sugars 5. Hormones test and other special test patients to be sent to lab for history 6. Properly numbering the containers pertaining to test 7. Urine collection bottles to be given to patients with necessary instructions 8. Dispose the used syringes and needles as per guidelines 9. Maintain cleanliness in sampling room 10. Attend to BT/CT test for out patients 11. Handover the samples and requisition to the night duty technician in bio chemistry / hematology. Qualifications and skills required:BMLT or DMLT with good communication skills.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job description -Hematology Technician
Job Title: - Laboratory Technician Reports to: - Section head Hematology Purpose: - Receiving and verifying blood samples. Duties and Responsibilities:1. 2. 3. 4. Receive and verify blood samples Enter relevant particular in IP and OP registers. Process the samples and generate test results. Quality control e.g. Maintain equipments, use controls, periodically prepare reagents and stains etc. 5. Special hematology test as requested to specify for each test. 6. Dispatch results for printing 7. Inform test results over telephone as and when complete. 8. Collect blood smears for MP and perform test like BT/CT, HB etc bed side. 9. File reported slides (P.smear and bone marrow). 10. Assist the coordinator in indenting materials in daily and monthly statistics & in stock maintenance. 11. Consult pathologist on abnormal results and blood smears. Qualifications and skills required:BMLT or DMLT with good communication skills.

Job description -Histopathology Technician
Job Title: - Laboratory Technician Reports to: - Section head Histopathology Purpose: - Identification of samples and specimens. Duties and Responsibilities:-. 1. Receive identification of sample, identification with corresponding requisition. 2. Entry of relevant particulars of the samples with unique identification no., after verifying the patient’s particular of samples with the corresponding requisition. 3. Cytology samples, fluids etc. are to be immediately processed. 4. To check the fixative in the specimen received for the histopathology examination. 5. To note down details of gross examination as dictated by pathologist. 6. To process, embed, cut and stain the tissues actions for routine examination. 7. To dispatch the signed reports to the dispatch counter. Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

8. To preserve the remaining specimens. 9. To file glass slides and paraffin blocks. Qualifications and skills required:BMLT or DMLT with good communication skills.

Job description -Biochemistry Technician
Job Title: - Laboratory Technician Reports to: - Section head Biochemistry Purpose: -Routine clinical chemistry test. Duties and Responsibilities:-. 1. 2. 3. 4. 5. 6. 7. Perform assay of routine clinical chemistry tests, hormones and special tests. Maintenance of daily register of special tests. To help QM- Quality control as and when required Separation and sorting samples. Receiving and verifying samples and requisitions and entry of relative data in registers. Preparation of reagents. Interactions with patients, nurses and doctors incase of any doubt regarding specimens or reports. 8. Watch on dispatch of reports in time. Qualifications and skills required:BMLT or DMLT with good communication skills.

Job description -Microbiology Technician
Job Title: - Laboratory Technician Reports to: - Section head Microbiology Purpose: - Receipt, Process and Dispatch of samples. Duties and Responsibilities:-. 1. Receiving samples, verifying and entering the details into registers.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

2. To centrifuge all samples for serological tests and stores serum samples in the refrigerators for special tests. 3. To process culture samples. 4. To prepare slides for wet films, hanging drop KOH examinations. 5. To perform routine serological tests daily and enter the result into the registers. 6. To dispatch all reports to the main laboratory after completion of tests. 7. To prepare various media regularly and to ensure adequate stock is maintained in refrigerator. 8. To help prepare the list of materials required for indenting. 9. To receive materials from the materials department and enter them in the stock registers. 10. To maintain temperature chart of incubators. 11. To answer phone calls. 12. To check and discard samples, inoculated culture plates, bottles, culture test tubes etc. for autoclaving before final disposal. 13. To assist in collection of statistics and preparation of monthly report. 14. To keep instruments clean. Qualifications and skills required:BMLT or DMLT with good communication skills.

Job description -Biochemist
Job Title: - Biochemist Reports to: - HOD Laboratory Purpose: - Receipt, Process and Dispatch of samples. Duties and Responsibilities:1. To perform assay of routine clinical chemistry parameters, hormones and other special tests. 2. Receiving and verifying samples and requisitions and entry of data in registers. 3. Separations and sorting out samples. 4. To inform one week ahead, section head, regarding indent for supply of any kit. 5. Maintenance of registers of routine and special tests and updating the new test. 6. Participation in teaching programme. 7. To maintain hormone and electrophoresis registers and prepare monthly statement and statistics. 8. To look after the maintenance of equipments assigned. 9. To make entries in day books as an one material is received and as and when issues received. 10. Prepare statistics of the test done in the department. 11. Watch on dispatch reports in time.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

12. To interact with patients, nurses and doctors in case of any doubt regarding specimens or reports. Qualifications and skills required:MSC-Biochemistry with 2-3 years experience & good communication skills.

Blood Blank
Introduction:Blood bank is situated on the first floor of the Care Hospital. It is a part of laboratory department where the blood is arranged by the replacement and in emergency. They collect and store whole blood not the components.

Hierarchy:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Section

Head Technicians Staff Nurse

Trainees

Job description -Head Blood Bank
Job Title: -Section Head Blood Bank Reports to: - HOD Laboratory Purpose: - To administer and coordinate the Blood Bank of the lab. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. 8. 9. Control and coordination of the department. Maintaining discipline in the department. Assigning duties to the staff. Cross check of the report before dispatch Training and development of the staff members. Self checking of Blood samples, blood units regularly. Coordination with other department of the Hospital Counseling and convincing the donors. Preparing monthly statistics and maintaining records.

Supervisory Responsibility:Supervision of the Blood Bank of the laboratory. Qualifications and skills required:MD (Pathology) or DCP with 2 to 4 years experience

Job description -Blood bank Technician
Job Title: - Lab technician Reports to: - Section head Blood bank

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Purpose: - Collection, process, storage and dispatch of Blood Samples as and when required. Duties and Responsibilities:1. Collection of blood samples and recording in appropriate registers. 2. Blood group matching, bleeding and cross matching. 3. Maintenance of records of blood issued. 4. Blood arrangement before procedures in the OT. 5. Properly numbering the containers pertaining to test. 6. Dispose the used syringes and needles as per guidelines 7. Maintain records of the dispatch reports, billing, sample collection, blood groups etc. 8. Maintain cleanliness in sampling room. 9. Stock maintenance and indenting. 10. Handover the samples and requisition to the night duty technician Qualifications and skills required:BMLT or DMLT with good communication skills.

Job Description -Staff Nurse
Job Title: - Staff Nurse Reports to: - Section head Blood bank Purpose: -Bleeding, sample collection and recovery of patient. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. 8. Collection of blood samples and recording in appropriate registers. Maintenance of records of bleeders. Sedating the patient before bleeding. Watch for recovery after bleeding. Watch for any allergic reactions. Dispose the used syringes and needles as per guidelines Maintain cleanliness in sampling room. Stock maintenance and indenting.

Qualifications and skills required:GNM with good communication skill.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

NON INVASIVE LABORATORY
Introduction:Non invasive lab is situated at the first floor of Care Banjara. The procedures conducted are ECG, Echo, TMT, HOLTER 1st & 2nd, PFT & Uroflometer. The inflow of patient is from OPD, IPD, referrals & health checkups. The equipments used work superficially for the diagnostic purposes.

Hierarchy:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

HOD

Consultan ts

Lab Technicians

PRE

Job Description –HOD [ NI Labs ]
Job Title: - HOD (non invasive labs) Reports to: - Medical Director Purpose: - To Administer and Supervise NI labs Department. Duties and Responsibilities:1. 2. 3. 4. Controls and coordinates activities of NI labs. Regulates the maintenance of records. Monitors over the procedure and discipline of the staff. Counseling to the patients.

Supervisory Responsibility:Supervises the technicians and staff in the NI labs. Qualifications and skills required:MD/Cardiologist with 5-10 years of experience.

Job Description -NI lab Technician
Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job Title: - Lab technician Reports to: - HOD Purpose: - To perform and assist various procedures in the NI labs. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. To take appointments before the procedures. To inform the consultants about the patients. Explains the procedures to the patients as per the appointments. To prepare the printed reports. To maintain the record of the procedures. To inform the maintenance regarding any fault in the equipments. Preparing the patient before the procedures.

Qualifications and skills required:HSC + Diploma (ECG technician) and minimum work experience. Good communication skills.

Internal Audit
Introduction: Internal auditing is the department situated in the corporate office which is an independent objective assurance and advisory activity designed to add value and improve an organization’s operations. The objective of internal audit is as follows:• Effectiveness and efficiency of operations. Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

• • •

Reliability of financial reporting. Compliance with applicable laws and regulation. Safe guarding of assets.

Hierarchy:-

Manager

Senior Executive

Unit In charge

Junior Executive

Job Description of Manager Internal Audit
Job Title: - Manager Internal Audit Reports to: - CFO (Chief Financial Officer) Purpose: - To manage and coordinate internal audit department with given protocols.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Duties and Responsibilities:1. Monitoring all the centers of the hospital according to the tariff, packages and nonpackages 2. Checking of the daily reports. 3. Monitoring the surgical procedures of the cath lab. 4. Preparing weekly and monthly reports. 5. Arrangements of surprise audits. 6. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase, stores, Materials, canteen etc. 7. Arrangements of Internal training and development sessions of the executive level staff. Qualifications and skills required:MBA (Finance) or M.com with 5-8 years experience in auditing.

Job Description of Senior Executive
Job Title: - Senior Executive Reports to: - Manager Purpose: - To prepare MIS reports and Unit checking. Duties and Responsibilities:1. Monitoring all the centers of the hospital according to the tariff, packages and nonpackages 2. Preparing of the daily reports. 3. Monitoring of the various units. 4. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance bills and petrol bills etc. 5. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase, stores, Materials, canteen etc. 6. Assist in internal training programmes. Qualifications and skills required:MBA (Finance) or M.com with 5-8 years experience in auditing.

Job Description -Unit In-charge
Job Title: - Unit In charge

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Reports to: - Senior Executive Purpose: - To review the daily routine activities of the unit. Duties and Responsibilities:1. Monitoring the unit according to the tariff, packages and non-packages 2. Preparing of the daily reports. 3. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance bills and petrol bills etc. 4. Checking of returns and cancellation in pharmacy, billing, IP & OP pharmacy, Purchase, stores, Materials, canteen etc. Qualifications and skills required:MBA (Finance) or M.com with 5-8 years experience in auditing.

Job Description -Junior Executive
Job Title: - Junior Executive Reports to: - Senior Executive Purpose: - To review the daily routine activities of the unit. Duties and Responsibilities:1. Assisting the senior executive monitoring the unit according to the tariff, packages and non-packages 2. Helps in collecting the information for preparing of the daily reports. 3. Routine monitoring of pharmacy indents stocks, billing, canteen purchases, ambulance bills and petrol bills etc when assigned. Qualifications and skills required:B.com with 1-2 years experience in auditing.

ADMINISTRATION
Introduction:Administration, on a planned and scientific basis, is necessary for the smooth running of every organization. A hospital is no exception to this fundamental rule. For the direction and running of hospital the health personnel also need combination of administrative understanding, and skills. Administration department is situated on the forth floor of the CARE Banjara.

Hierarchy:Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Chief hospital Administrator

Hospital Administrator

AGM Hospital Administration

Senior Manager Administration

Manager Administration

Lobby Manager

Asst. Manager Administration

Job Description- Chief Hospital Administrator
Job Title: - Chief Hospital Administrator Reports to: - COO Purpose: - TO administer and coordinate various activities in the hospital Duties and Responsibilities:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

1. 2. 3. 4. 5. 6. 7. 8. 9.

Overall in charge of all the activities of the hospital/department. Coordinates with other departmental HOD’s. Monitor key result areas and objectives of the department. Meeting the statutory requirements. Patient concession screening. Deals with the legal issues related to patients. Strategic planning of various facilities in the hospital. Attending to staff grievances. Recruitment, training and development of staff in the department.

Supervisory Responsibility:Over all administration of the hospital. Qualifications and skills required:MBBS and MBA (Hospital Administration).

Job Description- Hospital Administrator
Job Title: - Hospital Administrator /G.M. Administration Reports to: - Chief Hospital Administrator Purpose: - Monitoring all functions of department and staff. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. Responsible for day to day operations. Coordinate with other departments. Responsible for all ICU’s. Posting and duty rooster of Resident Doctors. Handling Patient/attendant grievances. Handling staff grievances. Recruitment, training and development of staff in department

Supervisory Responsibility:Senior manager, manager, executives in the department. Qualifications and skills required:MBBS and MBA (Hospital Administration)

Job Description- Assistant General Manger Administration

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job Title: - General Manager Administration / Associate Hospital Administrator Reports to: - Chief Hospital Administrator / Hospital Administrator Purpose: - Coordination and control of various department of hospital. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. 8. Daily rounds of all floors and interacting with patient and attendants. To monitor the discipline of PRE’s, House keeping staff and residents. To get feedback from PRE’s and responds. To assist Hospital Administrator in preparing monthly duty rooster of residents. To monitor day to day duties of the residents. To resolve in conjunction with Hospital Administrator any complaint from different floors. To assist Hospital Administrator in organizing every day HOD meeting. Coordinating departmental meeting, quality control meeting, mortality and morbidity meeting. 9. Implementation of various programs. 10. Arrangement of camp by business Development Company. 11. Initiate different protocols. 12. Day to day functioning of clinics. Supervisory Responsibility:Supervises departmental staff. Qualifications and skills required:MBA (Hospital Administration)

Job Description- Manger Administration
Job Title: - Manager Administration Reports to: - Hospital Administrator Purpose: - Coordination and control of various department of hospital. Duties and Responsibilities:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

1. 2. 3. 4. 5.

Punctuality and discipline of staff. Coordination between consultants, Doctors and Laboratory. Coordination of HOD’s. Interacting with staff. Monitor cathlab and coordinate process.

Supervisory Responsibility:Supervises departmental staff. Qualifications and skills required: MBA (Hospital Administration)

Job Description -Lobby Manger Administration
Job Title:- Lobby Manager Administration Reports to :- Hospital Administrator / AGM Administration Purpose:- Supervises the work of the OP Reception. IP Reception, Helpdesk, all the blocks, consultant cabin and lobby area regularly. Duties and Responsibilities:1. 2. 3. 4. 5. 6. To organize day to day activities of out patient and inpatient reception. To monitor punctuality and discipline of the staff working in all the reception. Resolving complaints/ problems in his area of work. Posting and duty rooster of the PRE’s. Training and development of staff in the department. Ensuring smooth functioning of the out patient department.

Qualifications and skills required:MBA or PGDHM.

Job Description- Assistant Manager Administration
Job Title:- Assistant Manager Administration Reports to: - Manager Administration Purpose: - Provide administrative support to a department and/or Manager. Duties include general clerical, receptionist and project based work. Project a professional company image through inperson and phone interaction Duties and Responsibilities:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

1. 2. 3. 4.

Answer telephones and transfer to appropriate staff member. Meet and greet clients and visitors. Create and modify documents using Microsoft Office. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. 5. Maintain hard copy and electronic filing system. 6. Sign for and distribute UPS/Fed Ex/Airborne packages. 7. Research, price, and purchase office furniture and supplies. 8. Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys. 9. Setup and coordinate meetings and conferences. 10. Maintain and distribute staff weekly schedules. 11. Collect and maintain PC inventory. 12. Support staff in assigned project based work. Other duties as assigned. 13. To procure daily MIS report. 14. Posting duty rooster of PRE working in Administration. Qualifications and skills required:MBA Good communication skills.

CATHLAB
Introduction:Cathlab is situated in the basement. It consists of cathlab surgical section and post cath. Cathlab surgical section includes two OT’s. • For Cardiac procedures like CABG, Cor Angio, PTCA, IABB etc. • For Pace makers, angioplasty etc. Daily 10-15 procedures are conducted which also include emergency. Post Cath includes the care of patient after procedures. Hierarchy:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

HOD

Consultant s

Coordinator

Nursing supervisor

Lab Technician

Sister In charge

Stores Keeper Staff Nurse
Data entry operator

Job Description- HOD Cath lab
Job Title: - HOD Cath lab Reports to: - Medical Superintendent Purpose: - To administer and coordinate cath lab department. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. Perform the procedures in the Cath lab. Control and coordination of the department. Maintaining discipline in the department. Regular rounds over the sections of the lab. Cross check of the report before dispatch. Training and development of the junior doctors. Coordination with other departments.

Supervisory Responsibility:Supervision of the Cath lab department.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Qualifications and skills required:MS (Cardiology) with 8 to 10 years experience.

Job Description of Consultants
Job Title: - Consultants Reports to: - Medical Superintendent Purpose: - To perform procedures in the cath lab. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. Perform the procedures in the cath lab. Maintaining discipline in the OT. Regular rounds of the preoperative and post operative patients. Cross check of the report before dispatch Training and development of the staff members. Self checking of special investigations. Consultation of out patients.

Supervisory Responsibility:Supervision of the staff during the procedure. Qualifications and skills required:MS (Cardiology) with 5-10 years of experience.

Job Description -Coordinator
Job Title: - Coordinator Reports to: - HOD Cath lab. Purpose: - To coordinate all the activities and procedures in the cath lab. Duties and Responsibilities:1. 2. 3. 4. Counseling the patient before the procedures. Explaining the different packages to the patients and attendees. Preparing the list next days procedures. Informing the consultants about the appointments and procedures.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

5. 6. 7. 8.

Preparing duty rooster and procedures. Coordination with maintenance for the faulty equipments. Shifting of the patients after procedures. Checking of the clearance at the time of discharge.

Supervisory Responsibility:Supervises the technicians and storekeepers. Qualifications and skills required:Graduate in any stream with 1-2 years of experience in hospital. Good Communication skills and well versed in regional in regional language.

Job Description- Lab Technician
Job Title: - Cath lab technician Reports to: - Coordinator Purpose: - To assist in the procedures in the cath lab. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. Assisting the procedures like CABG, COR Angio, PTCA etc. Informing the coordinator for maintenance about the equipments. Assist in the preparation of OT for procedures. Maintenance of cleanliness in the OT. Maintaining records of the CD’s of the procedures. Properly dispatch of the CD’s to the patients. Preparing monthly records of the CD’s

Qualifications and skills required:Graduate with diploma in cath lab technician with work experience of 1-2 years in the cath lab.

Job Description -Store Keeper
Job Title: - Cath lab store keeper Reports to: - Coordinator Purpose: - To maintain the stock of the cath lab for the procedures.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Duties and Responsibilities:1. 2. 3. 4. 5. Entry of all the procedures in the Cath lab. Billing of the replacements to the cath lab OT. Replacing of the stock materials when used in procedures. Maintenance of stock in the store. Maintaining records of the CD’s of the procedures.

Qualifications and skills required:Graduate / diploma in pharmacy lab.

Job Description- Data entry Operator
Job Title: - Cath lab Data entry Operator Reports to: - Coordinator Purpose: - Preparing the final reports. Duties and Responsibilities:1. Preparing of the final reports as guided by consultants 2. Takes appointments on phone calls and informs to the coordinator. Qualifications and skills required:Graduate with knowledge of computer operations.

Job Description- Nursing supervisor
Job Title: - Nursing supervisor / Shift supervisor Reports to: - Assistant Nursing Superintendent. Purpose: - To supervise the nursing facilities and ensure patient satisfaction. Duties and Responsibilities:1. Maintaining discipline in nurses on the floors. 2. Bed to bed rounds daily along with in charge sister. 3. Daily briefing about the sisters. 4. Completes the night instruction book.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

5. Preparation of duty rooster. Supervisory Responsibility:Supervises sister in charges and staff nurses and house keeping staff. Qualifications and skills required:BSc. Nursing with 6-8 years of experience. Good communication skills.

Job Description- Sister In charge
Job Title: - Sister In charge / Ward In charge Reports to: - Assistant Nursing Superintendent / Nursing Supervisor Purpose: - To supervise staff nurse and their administration. Duties and Responsibilities:1. Maintaining cleanliness and orderliness. 2. Bed to bed rounds daily along with nursing supervisor and Asst. Nursing Superintendent. 3. Daily briefing about the sisters. 4. Completes the night instruction book. 5. Maintaining inventory of the consumable and non consumable items and ensuring uninterrupted supply of materials by timely indent and maintaining stocks. 6. Prepare duty schedule of nursing staff. 7. Coordinate activities of other support department ex. Physiotherapy, other refer departments. 8. Ensure implementation of hospital policies as regard infection control, bed occupancy , payments. Supervisory Responsibility:Supervises staff nurses and house keeping staff. Qualifications and skills required:BSc. Nursing or GNM with 6-8 years of experience. Good communication skills.

Job Description- Staff nurse
Job Title: - Staff Nurse

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Reports to: - Sister In charge/ Nursing Supervisor Purpose: - Care of patient and directly serve patient Duties and Responsibilities:1. General, routine nursing care of patient as per clinician’s instruction and general policy. She normally becomes an active bridge between clinicians and patients 2. To assist clinicians during examination of patients in general, and female patients in particular. 3. To assist while carrying out ward surgery and procedures. 4. Managerial duties like stocking: maintaining adequate supply of consumable items: maintaining and checking records: transporting patients to referral clinicians etc. 5. Preparation of OT and patient. 6. Educational activity like counseling, health talks to patients, teaching practical skills to 7. Student nurses. 8. Admit and Discharge patients. 9. Some nurses work as “nurse clinicians” as assistants to surgeons during procedures. Supervisory Responsibility:Supervises house keeping staff and trainees. Qualifications and skills required:GNM. with good communication skills.

Physiotherapy Department
Introduction:The physiotherapy department is one of the most important required in a multispeciality hospital. This department is concerned with the rehabilitation of the patient. The physiotherapy department is situated on the ground floor .There are seven Physiotherapist working in two shifts.

Hierarchy:-

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

HOD

Senior Physiotherapist

Junior Physiotherapist

Job description -HOD Physiotherapy
Job Title: - HOD Physiotherapy Reports to: - HOD Orthopedics Purpose: - To administer and Supervise smooth working of Department Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. Consultation of out patients. Control and coordination of physiotherapy department. Maintaining discipline in the department. Posting and duty rooster for the department. Counseling and guidance of patient and staff. Making regular ward rounds. Training and supervision of departmental staff.

Supervisory Responsibility:Supervision of physiotherapy department Qualifications and skills required:MPT with 5-7 years experience.

Job description- Senior Physiotherapy

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Job Title: - Senior Physiotherapist Reports to: - HOD Physiotherapy Purpose: - Care and rehabilitation of the patient. Duties and Responsibilities:1. Consultation of out patients. 2. Managing In patients, out patients and referrals for physiotherapy. 3. Rehabilitation of patient with Neurological, Musculo-skeletal and cardiac problems 4. Maintaining records of patients. 5. Follow up of IPD patients. 6. Managing emergency. 7. Counseling and guidance of patient. 8. Making regular ward rounds. 9. Informing the maintenance of equipments. 10. Indenting of materials for department. Supervisory Responsibility:Supervision of Junior Physiotherapists. Qualifications and skills required:BPT with 2-4 years experience.

Job description -Junior Physiotherapy
Job Title: - Junior Physiotherapist Reports to: - Senior Physiotherapist Purpose: - Care and rehabilitation of the patient. Duties and Responsibilities:1. Consultation of out patients. 2. Managing In patients, out patients and referrals for physiotherapy. 3. Rehabilitation of patient with Neurological, Musculo-skeletal and cardiac problems 4. Maintaining records of patients. 5. Follow up of IPD patients. 6. Managing emergency. 7. Counseling and guidance of patient. 8. Making regular ward rounds. 9. Informing the maintenance of equipments. 10. Indenting of materials for department. Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Supervisory Responsibility:Supervision of Junior Physiotherapists. Qualifications and skills required:BPT with 2-4 years experience.

Human Resource Department
Introduction:Organizations are made up of people and function through people. Without people organizations cannot exist. The resources of men, money, materials and machinery are collected, coordinated and utilized through people to achieve objective of organization. Thus HR department is the planning of these resources. According to Flippo, HRM is- The planning, organization, directing and controlling of the procurement, development, compensation, integration, maintenance and reproduction of human resources to the end that individual, organization and societal objectives are accomplished.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

The activities of HR department include Job analysis, job requirements, manpower recruitment, induction / orientation of staff, performance appraisal, training and development. Time office, wage and salary administration, exit interviews etc.

Hierarchy:-

Sr. Manager

Senior Executive

Junior Executive

Data entry Operator

Job Description- Senior Manager HR
Job Title: - Senior manager HR Report to: - General Manager HR Purpose: - To ensure personnel and human resource functions are to be carried out to meet organizational objectives. Duties and Responsibilities:1. 2. 3. 4. 5. 6. 7. 8. 9. Monitoring all the functions of the department staff. Accept resignations and monitor till the closure of full and final settlement. Handle pay revisions, promotions, transfers periodically. Organize seminars, workshops, conducting internal and external training to staff. Conducting meeting and functions. MIS Conducting exit interviews at time of separation of associates. Preparation of daily reports about resignations, new joinees, transfers, leave etc. Performance appraisals of other departments.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

10. Communicate various statutory and non statutory benefits modified by the governmental organization. 11. Relevant records collection of the contract labors. Qualifications and Skills Required:MBA (HR) with work experience of 5-10 years and good communication skills. The senior manager has to deal with all sorts of problems so he should be energetic, enthusiastic and should have immense patience so as to solve the problem in a practical way.

Job Description -Senior Executive
Job Title: - Senior Executive Report to: - Senior manager (HR) Purpose: - To perform the activities of the department as assigned Duties and Responsibilities:1. Handling of resignations and new joining formalities. 2. Will be handling all matters related to nursing staff full and final settlements, over time payments, leave update in registers, maintaining original certificate, shifts, overtime payments. 3. Assisting the senior manager in pay roll process. 4. Generate attendance report, late coming report, canteen deductions, LOP statements etc. 5. Prepares Pay roll, salaries statement and bank statements. 6. Arrange for full and final settlements on the day of his/ her leaving the organization. 7. Solving the quarries of the employees regarding leaves, payments, OT’s etc of different departments. Qualifications and Skills Required:MBA (HR) with work experience of 2-5 years. Good communication skills and should be well versed with computer operations.

Job Description -Junior Executive
Job Title: - Junior Executive Report to: - Senior Manager (HR) Purpose: - To perform the activities of the department as assigned Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Duties and Responsibilities:1. 2. 3. 4. Collects the previous day data from swipe machine and post the same into the system. Generates late coming reports. Collects all leave applications and update the attendance in the system. Update attendance in the system for all cases where they have not swiped and entered attendance in the register, permission taken. 5. Generates attendance report for all settlements cases. 6. Preparation of ID cards for staff. 7. Provide daily report to head of the department for habitual late comers, absentees and leave status of staff. Qualifications and Skills Required:MBA (HR) with / without work experience. Good communication skills and skillful use of MS office.

Job Description -Data Entry Operator
Job Title: - Data Entry Operator Report to: - Senior Manager (HR) Purpose: - To perform the activities of the department as assigned Duties and Responsibilities:1. 2. 3. 4. 5. Preparation of certificate like service, salary, experience etc. Collection and compiling the data in the hard as well as soft copies. Filing of the data of employees. Indenting of the materials required in the department. Performing the activities assigned by the senior manager

Qualifications and Skills Required:Any graduate with excellent computer skills.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Observations
• • • • • CARE Banjara provides its Associates better working condition. Training & development of Associate is by CARE foundation for the future growth of Associate. The 1:1 nurse to bed ratio is there which is quiet good. Patients are given highest privilege. There is lack of coordination between departments like nursing, lab, dietetics etc.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

• • • • • • • • • • • • • • •

Communication in patients and staff is weak due to language problem. Turn over rate of staff is high on observation. The dietetics department is congested that means the ergonomics are not proper. A kitchen dietitian is lacking in the food and beverages department. Only one food and beverages manager for Hyderabad twin cities. Size of the kitchen is small. Training and development of the kitchen staff is not proper. Language problem with the kitchen staff. Coordination with the other department is not proper. Wastage of food is high in the hostels. Administrative incompetence in the Blood bank. Delay in generating of printed reports by the laboratory department. Smooth working condition good coordination is observed in NI labs, Administration, Internal Audit, Hr department and Cath Lab. Physiotherapy department is isolated in the hospital. Equipments are outdated and insufficient in the Physiotherapy department.

Suggestions
• Appointments of the staff that are well versed in regional as well as common languages like Hindi and English. Apart from that training sessions should be there for common languages. Proper exit interviews should be arranged & it should be made compulsory. If any qualified staff is leaving then conditions should be planned up to certain extent that he/ she shouldn’t go and necessary changes should be made after evaluation of the working conditions and procedure.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

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More space should be allotted to the dietetics department as it is also one of the direct interactions with the patient. A separate kitchen dietitian should be appointed. A cold storage is necessary for the kitchen. Apart from this we have also observed that there is wastage of food in the hostels so for that refrigerator should be provided in hostels. For intradepartmental in-coordination strict rules should be made for all the employees as well as the concerned head should be trained for proper administration. Delegation of appropriate authority and responsibility to the concerned head. Time limit should be justified & described about each type of reports & should be generated accordingly. The reports generation in the lab should be fast. The physiotherapy department should be situated at a place which should not look isolated from the main building of the hospital & should be accessible easily from every department of the hospital. Physiotherapy department should be made well equipped with modern equipments the size of the department should be increased with proper cubical separation for the patient privacy

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Executive Summary
Objective:To prepare job description of various department in care hospital.

Design :For the efficient use of human resource, job analysis is done by proper job description.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

Setting:Care hospital in Banjara unit.

Results:Department covered for the preparation of job description were Nursing, Dietetics, Food and Beverages, Laboratory, Blood bank, NI Labs, Internal Audit, Administration, Cath Lab, Physiotherapy, Human resource. However job description and specification was observed only in few departments. This shows that the work is not properly defined. The job summary in the hospital must be defined and specified according to abilities to prevent haphazard and over work load in the department. Job description also defines the limitations in the jobs.

Conclusion
Job descriptions are the factual statement of the work entitled. It is descriptive in nature and defines the purpose and scope of the job. It tells us what is to be done, how is to be done and why? The main objective of the job description is to differentiate one job from other and to set out its outer limits. It forms the basis of performance appraisal and HR development. Thus the Job description are prepared of various departments as per protocol in CARE Banjara unit.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

BIBLIOGRAPHY
References:• • HRM in hospital – R C Goyal Hospital planning – B M Sakharkar.

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.

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Effective Hospital Management – Pragna Pai. Human Resoource Management – Robbins

Search Engines:• • • www.careorg.com www.vrsorg.com www.google.com

Prepared by Dr.Manisha Patil, Dr. Abhinav Joshi, Dr. Vishal Jaiswal.