KNOWLEDGE MANAGEMENT – MBA 2 Unit-1 Time – 6hrs Demystifying Knowledge Management: Understanding the importance of knowledge; distinction between

data, information and knowledge. The D, I, K, W Quartet, Types of knowledge. From Knowledge to Knowledge Management: Definition, evolution, need in current business scenario & drivers. Concept of Learning Organization: five components of a learning organization. Unit-2 Time – 4hrs Building the Knowledge Corporation Knowledge creation process- Nonaka’s Model of knowledge creation. Organizational knowledge management architecture- people, process & technology. , Towards the Market Facing Enterprise- with KM Initiatives, Knowledge audit. Unit – 3 Time – 3hrs Implementing KM in an Organization Linking Knowledge strategy to Business strategy, Knowledge management system life cycle, Challenges in Implementing Knowledge Management in an organization. Unit-4 Managing Knowledge Workers Time – 3hrs Knowledge Worker: Personality & professional attributes of a knowledge worker, strategies to retain knowledge workers, Role of CKO, Role of HR in Knowledge management. Unit-5 Time – 4hrs The Technology Perspective – Knowledge Management Technologies Internet & Intranet , data warehousing & data mining , Collaboration tools, Groupware, content management systems, knowledge repositories, social computing tools, online corporate yellow pages, Artificial Intelligence & Expert Systems, KBMS , Document Management technologies , Web Mapping Tools. Unit -6 The Future Time – 4hrs Future of knowledge management - E- Governance – The Knowledge Management Way, Smart Schools – Incubating the Knowledge Society, Virtual Universities – Building a new breed of Knowledge Entrepreneurs, Building Knowledge Societies, The Survivors in the Dotcom Craze. Knowledge management practices in organizations-few case studies.

BOOKS RECOMMENDED:

3.com .com 2. 2004. Ghazri. 1. Website Reference 1. Knowledge Management – Elias M. Mc Graw Hill 2. www.kmworld. Pearson 4. Knowledge Management – Pankaj Sharma. Knowledge Management – a resource book – Thohothathri Raman.kmresource.Knowledge Management – Natrajan. Ganesh Shanker. Excel. www. Awad Hasan M. Sandhya.

COSMIC BUSINESS SCHOOL Post Graduate Programme in Management Module II Knowledge Management .

need in current business scenario & drivers. The D. Knowledge management system life cycle.PART A Unit-1 Demystifying Knowledge Management: Understanding the importance of knowledge. Unit-4 Managing Knowledge Workers Knowledge Worker: Personality & professional attributes of a knowledge worker. Artificial Intelligence & Expert Systems. data warehousing & data mining . social computing tools. Document Management technologies .E. Groupware. Unit – 3 Implementing KM in an Organization Linking Knowledge strategy to Business strategy. distinction between data. Role of HR in Knowledge management. Smart Schools – Incubating the Knowledge Society. strategies to retain knowledge workers. Challenges in Implementing Knowledge Management in an organization. Web Mapping Tools. Types of knowledge. Virtual Universities – Building a new breed of Knowledge Entrepreneurs.Governance – The Knowledge Management Way. Building Knowledge Societies. W Quartet. Towards the Market Facing Enterprise. KBMS . Unit -6 The Future Future of knowledge management . . Collaboration tools. information and knowledge. K. evolution. The Survivors in the Dotcom Craze. .Nonaka’s Model of knowledge creation. Knowledge audit. online corporate yellow pages. Unit-2 Building the Knowledge Corporation Knowledge creation process. Concept of Learning Organization: five components of a learning organization. content management systems. From Knowledge to Knowledge Management: Definition.people. Knowledge management practices in organizations-few case studies.with KM Initiatives. knowledge repositories. I. Unit-5 The Technology Perspective – Knowledge Management Technologies Internet & Intranet . Role of CKO. Organizational knowledge management architecture. process & technology.

Unit 1 .Demystifying Knowledge Management .

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