Human Resource Planning of Hotel Blue Paradise

Akanksha Khuman Lalita Rawool Pranali Mhatre Tejashree Phonde 04 21 31 53


The BLUE PARADISE GROUP OF HOTEL, a 5-star deluxe business hotel, stands majestically amidst 12 acres of lush green gardens and a sparkling lagoon in the garden city of Bangalore. It's attributes of comfort, technology and design, along with the regal ambience, combines to provide outstanding service to the business traveler & the most impressive pool side restaurant. Situated 2.5 kilometers away from the International airport, it is in close proximity to the central business district and a stroll from the KGA golf course.

About Hotel«««« 

55 elegantly furnished deluxe rooms & suites Large business desk in all rooms 2 Line telephones in all rooms 100 channel cable TV Broadband high speed internet access Business Centre Round the clock butler service Laundry & Dry Cleaning Board rooms & Meeting rooms Outdoor Swimming Pool World's Finest Club Floors Electronic safe in all rooms Single line telephone in all the bathrooms Fully stocked mini-bar Concierge Services 24 hr In-Room dining Limousine Services Asia's Premier Spa WI-FI connectivity is available throughout the hotel.

What is Human Resource Management
Human Resource Management field includes knowledge of job analysis, human resource planning, recruiting, employment selection, equal employment opportunity, performance appraisal, compensation, incentives, benefits, and labor relations. 

Types of departments hospitality industry««..
MANAGEMENT DEPARTMENTS Office of Finance Office of Facilities Planning & Management (OFPM) Office of Human Resources Project Managers Development Office




Food & Beverages Department House Keeping Food Production Systems Front Desk

Human Resource Department
Senior Manager (HRM) Assistant manager (HRM) Secretary

Officer Recruitment

Personal Officer

Personal Supervisor

Time keeper

Personal Cafeteria Assistance

Industrial & Cooperate Relation manager

Job Description (HRM) 

He will manage the medium and long-term strategic planning of HR policies, initiatives and interventions relating to faculty management. He will analyse statistics, reports, trends and submit proposals to management to achieve overall HR objectives and goals. This portfolio includes the administration of academic headship appointments and managing programmes for faculty as well as participation in cross-functional projects. He will be an important member of the HR team in partnering the senior management and line managers to develop and implement strategic human capital development initiatives such as talent management, succession planning, leadership development, manpower planning and organizational development which align people, systems, structures and work processes to the organisation¶s overall mission and goals. 

Office of Finance
Chief Accountant

Credit Officer

Account¶s Officer

System Coordinator

Credit Supervisor

Internal Auditors

Credit Assistants

Audit Assistants

Front Desk Department
Front Office manager Secretary Duty Manager

Front Office In charge

Bell Boys

Guest, Reservation Executive

Reservation Supervisor

Airport Representative

Telephone Operators

Food & Beverages Department
F & B Manager

Banquet Manager

Restaurant manager Assistant restaurant manager Captain/hostess

Senior steward


Kitchen & Food production
Chief Chef

Junior chef

Specialty Cook

Sous Chef

Utility Assistants

Utility assistants

House Keeping & Laundry Department
Executive Supervisor
Laundry Manager

Asst. Executive House Keeper

Floor Supervisor

Room Attendants

Laundry Attendants

Human resource policies 

Attraction and Retention Strategies Focus on Reward Performance & Reward Model Performance management systems/performance   

Performance & Reward Model
Organisational Learning Organisational Learning

Extrinsic Rewards
Contribution Contribution

Competencies/ Capability

Organisational Context

Level of Effort


Perception of Equity

Level of Satisfaction

Rewards Rewards Expectation Expectation

Resources/ Support

Intrinsic Rewards

Personal Learning Personal Learning

Provision of Remuneration Package Items for CEO/GM and Senior Executives 

Employee superannuation contributions Council vehicle Employer superannuation contributions Professional association membership Laptop Mobile phone Self education expenses Uniforms Salary continuance insurance Child care Financial planning 


Annual leave loading Second council vehicle Health evaluation or medical checks Total and permanent disablement insurance Parking (liable to FBT) Club or gym subscriptions Vehicle allowance Life insurance Home, personal or investment loans Payment of private telephone accounts

There has been a particular problem in recruiting kitchen assistants, waiting and bar staff 1. A training scheme, either run internally or in conjunction with other hotels.  2. Better wages to attract the bettertrained staff from other employers.  3. Investigation of other localities and the possibility of providing more staff. 

demands and responses for each priority area

become known for excellence in customer service

The managerial staff at the City Hotel exercised judgments on the following human resource planning matters

encourage greater staff flexibility and interchangeability

to open a further 20 bedrooms in a new extension during the coming year

assessed the levels of customer service at present by collecting questionnaire data

The statistical analysis of staff (Table 5.3) was aimed at occupation, age and full-time equivalent posts.

Analysis of the age distribution (Table 3.3) indicates that there may be some difficulties with promotions


the above mentioned human resources policies of our organization will help us to retain the employees and will led to feeling of job satisfaction among the employees. policies also will help in new recruitments and will help in achieving the organizational goals. 


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