Business ethics Q Bank
Posted on 08 August 2010.

This is a list of questions for ³Business Ethics and Corporate Governance´ which has appeared in the university papers of (Banking & Insurance Sem 6). Since, this subject is new to the bms sem 5 syllabus. We can get an idea from the university papers questions. 5mks (Short Notes):1) Unfair trade practices 2) M.R.T.P Commission 3) Role of Directors in Corporate Governance 4) Role of Auditor in Corporate Governance 5) Insider trading 6) Restrictive trade practices outside the purview of the Act 7) Evolution of Corporate Governance In India Characteristics of Fraudsters 9) Remuneration / Compensation Committee 10) Disclosure norms 10 marks1) Explain the importance of Business ethics and corporate governance 2) Explain the role of corporate governance in the financial sector 3) What are the characteristics of fraudsters? 4) How business ethics be an important tool in building business reputation? 5) What are the social responsibilities of business? How it can be achieved by a business enterprise? 6) How corporate governance enhances business prospects? 7) Briefly explain the term ³Fraud´. What is corruption? How it impacts the society? 9) What is the code of conduct of business houses? 10) Who are responsible for the corruption, frauds and scams in financial institutions? 11) Explain the need of corporate governance? 12) State the frauds committed with the help of a computer. 13) Write a note on corruption and suggest appropriate remedies. 14) Explain the objectives set up by Confederation of Indian Industries. 15) Write in detail your views on ethics and morality 16) Corporate governance and business ethics 17) Recommendations of Kumar Mangalam Committee Report on Corporate Governance 18) What is the role of MRTP Commission? 19) Briefly state recommendations made by Cadbury Committee. 20) State the differences between unfair trade practices and restrictive trade practices 21) Definition of fraud under Indian penal code and Indian contract act 22) Explain the various ways by which frauds can averted 23) What is code of conduct? Explain briefly the code of ethics which is laid down by IRDA 24) Explain SEBI guidelines for good corporate governance 25) Role of directors in enforcing good corporate governance 26) Corporate governance and shareholder¶s responsibilities 27) What is Business ethics? 28) Explain the term µcomputer crimes¶. What are the measures taken for prevention of these crimes?
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Logistics Q bank
Posted on 04 August 2010.

The following is the list of questions appeared in University papers Of ³Elements of Logistics Management´ from Nov 2001-2008. 2 mks:1) Benchmarking 2) Customer retention 3) Terminal delays 4) Lead time 5) Vendor managed inventory 6) What is intermodal transportation system? 7) Define reverse logistics What is JIT II? 9) Define obsolescence cost 10) State main objectives of customer service 11) What is ³Fill rate´? 12) Define 4th party logistics 13) State operating objectives of logistics management 14) What is Electronic Data Interchange (EDI)? 15) Define ³Re-order level´ 16) Define logistical management 17) What are the advantages of hiring public warehouses? 18) What is matrix organization 19) Define Activity based costing 20) Differentiate b/w MRP I and MRP II 21) Cross docking 22) Economic order quantity 23) Fill rate 24) Bill of material 25) Intermodal transportation 26) Palletisation in material handling 27) Drivers in reverse logistics 28) Internal performance measures in logistics 29) Activity based costing 30) ABC classification in inventory control 31) Basic functions of warehousing 32) Product related factors in transportation costs 33) Relevance of distance and volume to transportation cost 34) Differentiate b/w internal and external logistics information system 35) Distinguish b/w MRP-I and DRP 36) ³Pipeline is a modal transport´ ± Explain 37) Pipeline inventory is a form of inventory 10 mks:1) Explain the growing importance of Logistics management in India in today¶s context 2) Explain in detail various parameters to achieve logistical competency 3) How is performance appraisal carried out in logistics function? 4) What is economic order quantity in inventory problem? Discuss its basic square root formula along with


assumptions and limitations 5) Explain the different objectives of developing and implementing performance measurement system in logistics 6) Explain the important steps involved in layout, design and site selection for a model warehouse 5mks:1) Elements of Customer Service or Importance 2) Objectives and Components of Logistics Performance Measurement 3) Objectives, Types, Principles of Material Handling 4) Importance/ Functions and Role of Transportation, 5) Types of Transportation costs 6) Demand Forecasting and its methods 7) Costs, Assumptions and Limitations of EOQ Objectives, Functions, design and layout of warehousing 9) Different methods of Inventory control 10) P and Q system of inventory control 11) Elements of logistics costs 12) Functions of Logistics 13) Inbound and outbound logistics 14) Responsive Organization 15) Mission Based Costing 16) Activity Based Costing 17) Functions of Packaging 18) 4 PL 19) DRP 20) Process of outsourcing and its benefits 21) Perfect Order Concept 22) Information functionality 23) Primary activities of LIS


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Service Sector Management Q Bank
Posted on 04 August 2010.

The following are the questions which have appeared in the past University question papers (Nov 01-09). Concepts1) Distinguish b/w Goods and Services 2) Give one example of innovation in railways, hospitals, IT and air travel 3) What are the technical and functional skills of people? 4) Services constitute about 54% of GDP. List four areas/trends which have led to this phenomenal growth. 5) What are the benefits of mutual funds? 6) Explain briefly ³Moment of Truth´ 7) What are the dimensions/determinants of quality? What are the financial services available to the corporate sector? 9) Explain ³Service v/s Customer Service´. 10) Distinguish b/w Service marketing and service management 11) Service Mapping 12) Levels of customer participation 13) Services v/s Goods 14) Identify any 5 service gaps 15) What is service recovery? 16) What are the µExtended P¶s of services¶? 17) What do you mean by inseparability in services? 18) CIT 19) Service culture in a nationalized bank 20) Intangibility aspect of a service 21) Physical evidence of a service 22) Perceived quality 23) Perishability 24) Service Marketing Triangle 25)Good service continuum 26) Role of IT in railways 27) Franchising and services 28) What is µsaturation pricing¶? 29) Relevance of quality in services 30) Service culture in hotels 31) Service process 5mks1) Rail-Road Coordination 2) Essence and future of IT 3) Social marketing principles of pricing in Hospitals 4) Branding of services 5) Domestic Tourism 6) Training and empowerment of service employees 7) Service complaints Role of IT in services


9) 4 key characteristics of services 10) Benchmarking in airlines 11) National and State Highways 12) NHB 13) Pricing and promoting strategy in hospital services 14) Tele-banking and Electronic banking 15) Franchising 16) Physical evidence in insurance sector 17) Recent trends in housing sector 18) Relevance of road transportation in growing Indian economy 19) Benchmarking 20) Growth of service sector 21) Privatization of insurance sector 10mks:1) Describe suitable approaches for classifying services with proper justification 2) What are the dimensions/ determinants of quality? Define each of them with examples. 3) How do people and physical evidence play an important role in bank marketing? 4) What are the different tourism products? How do you manage tourism or leisure products? 5) Distinguish between goods and services. What are the challenges faced by the service marketers? 6) Elucidate the initiatives/measures taken by the Government and others towards boosting the Housing Industry. Explain the objectives of NHB and HUDCO. 7) ³Price signals quality in hospitals´. Comment. Describe the pricing philosophy/methods used in the Government and Private Hospitals. What are the requirements for effective segmentation as per Kotler? How do you segment the following ± i) Banking ii)Insurance iii) Software Industries 9) In Indian economy, large population of people are found below poverty line. Keeping this in mind, formulate pricing strategy for hospitals. 10) What is Benchmarking? How relevant it is in service marketing? 11) Discuss in detail relevance of 8Ps in hospitality industry. 12) Explain the layers and features of a service map in respect to tourism industry. Explain any one blueprint of a process in tourism industry. 13) What is meant by µintangibility¶ and µnon-inventorying¶ characteristics of services? Suggest why its existences might pose problems to service organizations and methods by which its impact may be reduced. 14) Attribute reasons for the rapid growth of service sector in the global as well as Indian context. 15) µInsurance is no more a public sector monopoly in India¶. Comment 16) What is the relevance of people in Hospital services and the relevance of location for hospitals? 17) What are the determinants of quality in hotel industry? 18) What are the major factors that are driving the growth of the services sector in India? Discuss in detail. 19) Explain the relevance / importance of TQM in services 20) Discuss consumer decision making process for purchasing or buying ± i) A Life Insurance Product ii) A housing loan 21) Role of IT industry in employment generation in Indian context. Comment 22) Elaborate the importance of surface transportation to India. What role has it played in economic development process? 23) State different elements of service marketing mix with examples. 24) What is service blueprint? How it is used for marketing human resources and operation decision in service organization? 25) Explain the future of Tourism industry in India.


26) Write brief note on pricing and promotion strategy in Hospital Services 27) Explain the contribution made by IT towards different service sectors 28) Pricing in tourism services is complex because tourism is a composite product. Do you agree? What are the different elements you would consider while pricing Tourism services? 29) More and more service organizations are moving towards use of technology for improving productivity. Discuss this with relevance to hospital services 30) Service is a performance given by one human being to another. Discuss this in detail with relevance to airlines industry and elaborate the people elements in airlines. 31) Flow charting/service mapping a service is to correlate service towards making service delivery process more simpler and consumer friendly ± Do you agree? Why? Elaborate your answer keeping banking services in mind.
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Special Studies in Marketing Q Bank
Posted on 04 August 2010.

The following is the list of questions appeared in the past University Papers. They are not topic-wise but year-wise (01 to 09) Concepts:1) Great idea with example 2) Rational and moral appeals with example 3) Consumer products 4) Dist b/w communication and marketing objective with example 5) Full service agency 6) Dist b/w brand image and USP 7) USP ± guidelines with example Brand positioning strategies 9) Dist b/w image and positioning 10) Copy platform 11) Steps for developing an advertising programme 12) GRP, TRP 13) Promotion mix 14) Media vehicle with example of OOH media 15) Advantages and disadvantages of continuity, flighting and pulsing 16) CPM 17) ³if you are lucky enough to write a good advertisement, repeat it until it stops pulling´. (Oglivy) 18) ³if awareness does not affect sales, why bother to measure it? If it does not have a close relationship to the sales, why not measure sales directly?´ Comment 19) ³Promotion and sales promotion are 2 terms that often create confusion in the advertising and marketing fields.´ Clarify the distinction b/w these 2 terms. Short notes:1) Message structure 2) Rural communication approach of advertising 3) Client servicing 4) Types of ad agencies 5) AIDA 6) Persuasion matrix 7) Strategic role of PR Outdoor advertising 9) Radio as media 10) Role and scope of media research 10 marks1) 5 Ms of advertising 2) IMC 3) Advertising communication process 4) Organization structure and functions of ad agency 5) Selection and evaluation of ad agency 6) Account for ad agency 7) DAGMAR Attitude in advertising


9) Brand image 10) Brand essence, identity, fatigue, personality, equity 11) Qualities and criteria for effective copy 12) Creation and production of a copy 13) Principles of copy ± print, TV, radio, outdoor, retail and B2b 14) Advertising budget ± advantages, disadvantages and methods 15) Corporate advertising 16) Media planning and selection ± factors and strategies 17) Media types ±advantages and disadvantages 18) Reach, frequency and impact 19) Testing advertisement effectiveness 20) Sales promotion tools 21) Illustration and layout
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Posted on 04 August 2010.

Financial Management Q Bank

Chapter 1- Introduction to Financial Management 1) What is the scope of financial Management? 2) Explain the goal of financial management? 3) What are the financial management objectives? 4) What are the financial management objectives with reference to Hierarchical Arrangement? 5) Explain the role of Finance Manager? 6) Explain types of risks? Chapter 2 ± Working Capital Management 1) Explain types of working capital? 2) State factors determining working capital requirements? 3) State complete working capital cycle? Chapter 3 ± Receivable Management 1) State the types of costs associated with Receivable Management? 2) State the steps in Credit Analysis? 3) Explain 5 Cs of credit in receivable management? 4) State the following notesi) Credit rating ii)Del Credre Agent and Del Credre Commission iii) Opportunity cost iv) US Sub-Prime Crisis v) Credit Granting Decision vi) Credit Reports The following is the list of University Questions from Nov 2001- 2008 of Financial Management. 2mks:1) Distinguish between permanent working capital and temporary working capital. 2) What is ³Business risk´? 3) What do leverage ratios indicate? 4) Explain ³Inter corporate deposits´ 5) What are liquidity ratios and what is their significance? 6) Why is cost of debt normally less than the cost of equity? Is it always so? 7) What is meant by ³Letter of credit´? What are common size statements? 9) 3 functions of finance manager 10) What is the meaning and significance of Weighted Average Cost of capital? 11) What is the difference between hypothecation and pledge? 12) What is cash operating cycle? 13)What is conservative approach concept? 14) What is weighted average cost of capital? 15) What is margin of safety? 16) What is owned fund? 17) Cost of debt 18) Trading on equity 19) Profit maximization 20) Different risks involved in financial management 21) What is break even point?


22) Explain the concept of conservatism 23) What is ICRA? 24) Letter of credit 25) Non-diversifiable risk 26) Float 27) Entity 28) Financial leverage 29) Common size statement 10mks:1) Explain the methods of measuring cost of debt capital and cost of equity capital with illustrations. 2) Explain the steps involved in credit analysis in detail 3) A businessman is anticipating cash surplus in the next 3 months in the range of Rs. 50000,Rs. 70000 and Rs. 100000.Suggest some investment avenues to him wherein he can park his funds and also maintain his liquidity position. 4) What are the motives for holding cash? 5) What are the factors that determine working capital management? 6) Explain ± Commercial papers and Bill Discounting 7) Explain the concept of working capital. How is working capital affected by sales, technology and manufacturing policy and price level changes Ratio analysis is only a technique for making judgements and not a substitute for it. Comment. 9) Explain the pros and cons of long term financing by issue of equity and preference shares 10) Discuss various cash management models 11) Explain in brief the sources of long term and short term finance 12) What are financial statements? Importance and parties 13) Explain the importance of leverage. Distinguish b/w operating leverage and financial leverage 14) Explain in brief the importance of cash management 15) Evaluate the merits and demerits of issue of equity shares as a source of long term finance 16) What are the advantages of vertical form of presenting financial statement? Draw a typical format of balance sheet in vertical form 17) What is lease finance? Distinguish b/w finance lease and operating lease 18) ³Financial management is more than procurement of funds´. What do you think are the responsibilities of a finance manager? 19) Explain the arbitrage process as propounded by Modigiliani-Miller in their NOI approach to capital structure theory. 20) What are the advantages of fund flow statements 21) Discuss the scope and significance of finance function 22) The leading Investment Guru says ³I am greedy when people are fearful and I become fearful when people are greedy´. Which ratios will help you to sense such fear or greed factor?
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Human Resource Management Q bank
Posted on 03 August 2010.

The following are the questions which have appeared in the past University question papers (Nov 01-09). I have picked up the main topics and listed the questions which have occurred many times in different ways. Concepts1) HRM 2) Job Analysis 3) 360 degree appraisal 4) Profit sharing 5) Job design 6) Job rotation 7) HRIS Fair wages 9) Quality Circles 10) VRS 11) Induction 12) Wages and salaries 13) Personnel manual / personnel policies 14) Application Blank 15) Incentives 16) ESOPs 17) Placement 18) Assessment centres 19) Downsizing 20) Commission 21) Selection 22) Transfer 23) Career planning 24) Industrial Relations 25) External forces influencing HRM 26) Fringe benefits 27) Personnel planning 28) Employee empowerment 29) Difference b/w HRM and PM 30) Moonlighting 31) Coaching 32) Balance Score Card and HRM 33) BARS 34) Maintenance Stage Characteristics of workforce1) Explain the characteristics of today¶s workforce (Nov 08) [10mks] 2) SN on Characteristics of today¶s workforce(5 mks) [Nov 07] Personnel Function1) Describe the nature and scope of Personnel function in an organization.What are the indicators of its working in an organization? (10 mks) [Nov 06]


2) ³Human resource management is an advancement over traditional personnel management´ ± If so, explain its significance in the organizational set-up. (10mks) [Nov 03] Induction1) You have recruited few marketing executives recently, describe the induction procedure and methods for the same. (10mks) [ Nov 08, 02] 2) SN on Induction (5mks) [Nov 07] 3) What is the meaning of Induction? What are the objectives of Induction? What are the steps in Induction programme? (10mks) [Nov06] 4) How do organisations conduct orientation programmes for newly selected employees? (5mks) [Nov 01] HR Planning1) µFailure in planning and developing HR could be a limiting factor in attaining organizational goal¶ ± Explain the statement in reference to the objectives and importance of HR planning. (10mks) [Nov 08] 2) Objectives of HR Planning. (5mks) [Nov 05] 3) Define HRP. Explain the process of HRP with the help of a diagram. (10mks) [ Nov 04] 4) What are the major sources of manpower supply? Highlight any six techniques used to tap the manpower resources (10mks) [Nov 03] 5) How can organizations plan for human resources in an effective manner? (10mks) [Nov 01] 6) SN on HRP (5 mks) [Nov01] 7) As a head of the HR Department in a large organization, what HRD strategies would you suggest for long term planning and growth? (10mks) Performance Appraisal1) µRegular feedback improves the performance of employees¶. Explain the importance and latest techniques of performance appraisal in brief. (10 mks)[Nov 08] 2) Describe in detail performance appraisal (10 mks)[Nov 06] 3) Discuss any one -performance appraisal technique used at the managerial level. (5 mks) [Nov 05] 4) What are some of the commonly used techniques of performance appraisal system? Write about their merits and demerits. (5 mks) [Nov 03] 5) µTell me what you expect from me, Give me an opportunity to perform, Let me know how well I am getting on, Give me guidance when I need and Reward me accordingly to my contribution.¶ ± John Humble Critically examine the above statement as to what extent and how modern methods of performance appraisal meet these expectations of the employees. (10 mks) [Nov 02] SN on Organisation downsizing (5mks) [Nov 08] Participative Management1) SN on Participative Management (5mks) [Nov 01, 04, 06, 08] 2) Participative Management results in improved performance.-Explain (10mks) [Nov07] 3) SN on Latest trends in employee participative management. (5mks) [Nov 03] Job Evaluation1) SN on Job evaluation (5mks) [Nov 02,04,08] 2) Define the term ³Job evaluation´. Explain the process of Job evaluation (10mks)[Nov 07] 3) SN on Job description (Nov 06)(5mks) 4) SN on Objectives of Job evaluation (5mks) [Nov 03] 5) State Bank of India has lost a lot of customers in the last few years to multinational banks that adopt a modern operational style preferred by customers. As part of an organizational revamp, State Bank of India authorities have decided to study all existing jobs and redesign the work content, if necessary. Describe any three techniques that State Bank of India can use to collect information for analyzing jobs. (10 mks) [Nov 05]


Career Stages1) SN on Career Stages (5mks) [Nov 05, 08] 2) Explain how organizations can help an individual employee manage his/her career (10mks) [Nov 01] 3) What are the life and career stages? How do the organizations plan for the career of employees based on the career stages? (10mks) [Nov 02] HRM1) What is HRM? What are its objectives? (10mks) [Nov 07] 2) Define HRM. Explain its functions and objectives. (10mks) [Nov 02] Training 1) As an HR Manager of Hinduja Hospital, design a training programme for hospital staff. (10mks) [ Nov 07] 2) SN on Employee training (5mks) [Nov 06] 3) SN on Principles of Training [Nov 05] (5mks) 4) How does one evaluate a training programme? (5mks) [Nov 04] 5) What is training? How would you conduct a training programme? (5mks) [Nov 03] 6) Suggest some of the on-the-job training and off-the-job training methods of training and their features. (5mks) [Nov 03] 7) What is training? What are its importance? Explain the training process in brief (10mks) [Nov 01] Promotion1) SN on promotion objectives (10mks) [2007] 2) SN on promotions (5mks)[Nov 01] 3) SN on Labour turnover (5mks) [Nov 07] 4) Labour turnover of XYZ Ltd Co has increased by 10% this year. As an HR Manager, what steps will you take to reduce labour turnover? (10mks) [Nov 06] 5) SN on Application Blank (Nov07) (5mks) Career planning 1) SN on Career planning (5mks) [Nov06] 2) Explain the various stages in career planning and growth (5mks) [Nov 03, 05] SN on fringe benefits (Nov01, 06) Challenges of HRM1) What is the current status of HRM in India? What factors have contributed to a change in HRM? (10mks) [Nov05, 04] Recruitment1) A leading sales agency for Airtel has been experiencing a problem of high employee turnover. An immediate concern for them is the appointment of a team leader for one of their teams in Mumbai. They have failed to find an existing employee of the company who can take up this post. Suggest any five external recruitment sources with their merits and demerits (10mks) [Nov 05, 01, 04] Assessment centres are more accurate than supervisionary judgement in predicting the potentiality. Explain the statement with emphasis on the aims and process of assessment centres. (10mks) [Nov04] Explain with examples any 2 tests which are usually employed for screening prospective candidates. (5mks) [Nov 04] Define management development. Explain any 5 methods of Management Development Programmes. (5mks) [Nov 04] SN on personnel officer v/s personnel manager. (5mks) [Nov 04] SN on Job rotation and transfer (5mks) [Nov03] SN on role of personnel manager as a specialist (5mks) [Nov 02] SN on Seniority v/s Merit (5mks) [Nov 02] Selection1) A highly successful manufacturer of confectionary needs to select a team of sales executives for their new brand of chocolates. The Human Resource Manager and the Sales Manager are working together to select a team of 5 sales


executives from amongst the 65 BMS graduates who have applied. Explain the selection procedure which they are required to follow. (10mks) [Nov 01]
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Bms sem 5 important questions (2010)
Posted on 29 July 2010.

The following are the important questions from the first few chapters:Service sector management1-Discuss the reasons for rapid growth of service sector in the global as well as Indian context ? 2-Factors affecting service marketing because of internationalization and globalization? Human Resource Management 1-Evolution of HRM ? 2- Roles of HR Manager ? 3- Process of HR Planning with steps involved ? 4- Intro of HRP and evolution of it 5-Functions of HR Logistics1-Draw and explain order processing in detail ? 2- Explain in detail difference between logistics and supply chain management ? 3- Total cost analysis (short notes ) 4- role of planning in logistics management ?(short notes ) 5- reverse logistics (short notes ) 6- 3rd party n 4th party 7-logistic competency ? 8- Importance of customer service in competitive business scenario ? 9-Inbound and outbound 10-Functions of logistics 11-Elements of logistics Business ethics 1- What is ethical dilemma ?How to solve ethical dilemma ? Special study in marketing 1 ± Functions of ad agency ? 2 ± Structure of ad agency ? 3 ± Promotions tools of IMC ? 4 ± Types of trade promotions ?44 Financial Management Sum on cost of capital

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