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I.

Report Overview
This report is to investigate the information system (IS) used in E-Commerce activities of Australia
and New Zealand Banking Group (ANZ). It gives a brief overview of the organization, its core
business as well as its missions. It then describes the use of IS in the supporting activities of the
company. ANZ’s website is evaluated and suggested to make some changes to improve.
Furthermore, it examines the effectiveness of the current use of IS and the important role of IS in
providing ANZ with competitive advantages. Finally, it evaluates the security, credit card
transactions and ethical challenges of implementing and using IS in banking. There are some
recommendations for ANZ to prevent the above problems mentioned at the end.

II. Background Information

ANZ is a global banking and financial organization operating business in Australia, New Zealand
and throughout the South Pacific. The ANZ’s headquarters is located in Melbourne. Besides that, it
has employed 35,000 people (According to report 2009) and serves more than six million customers
around the world.

1. ANZ Business Core

It provides a wide range of banking and financial products and services to individual, retail, small
business, corporate and institutional clients:

 Retail business: providing credit cards, mortgages, transaction banking, savings and deposits
and personal loans.

 Commercial banking: Solutions to Business Banking, Small business and Commercial/ Agri
segments.

 Wealth

 Investment Insurance: E*Trade, Financial Planning, Insurance, Margin Lending and ANZ
Executors and Trustees.

 Private Banking: Solutions to assets managements and financial planning to investments

 ING Australia: Funds management and insurance service

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2. ANZ missions:

In the next 5 years, ANZ aims to become a leading super regional bank. The profits achieved in Asia
Pacific region are set to be 20% of the Company’s earnings by 2012 whilst the existing business and
opportunities across Australia and New Zealand are also very focused on. ANZ’s growth targets are
based on four core capabilities: Customer focus; Marketing and Sales; Technology and Performance.

III. Report Detail


1. Goals & Objectives
Goal#1: Classification of the ANZ’s structure & Design type.
Objective #1.1: Classify and describe the key dimensions of ANZ’s structure using
appropriate terms and concepts.
Objective #1.2: Identify the current ANZ’s Design Type, Functional, Divisional, Hybrid,
Matrix, Network, and so on. Is it appropriate for the environment it is in? Should it alter its
design type and why? Demonstration required of their current design/organizational chart.
Goals#2: Key determinant and Influence on ANZ’s structure
Objective #1.1: Research and give the reason why ANZ has the present structure.
Objective #1.2: Identification and discussion the TECHNOLOGY concepts have
significance influence to ANZ’s structure.
Goals#3: Organisational effectiveness (OE)
Objective #1.1: Indentify the way effectiveness is evaluated in ANZ bank.
Objective #1.2: Approaches to measuring OE, competing values, balance score card
approach.
Objective #1.3: Evaluate the appropriateness of the method model they utilize.
Goals#4: Critical analysis of current problems and Solutions
Objective #1.1: Indentify and discuss about the current issue of ANZ.
Objective #1.2: Evaluation of how OE approach assists or hinders the ANZ in addressing
major performance problems.
Objective #1.3: Analysis the viability human and cost.
Objective #1.4: Identify perfect options.

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2. Methods
The secondary research methods for achieving the goals and objects of this report will be:
 Collect the existent information from ANZ’s website and documents, articles, newspapers to
describe clearly the ANZ’s structure and its technology concepts.
 Find the current potential issues of technology and its influences into the ANS’s structure.
Besides that, giving the solution which hopefully to resolve that issues.

IV. Research Design & planwq22

Collect information and write down


Identify the concepts of ANZ
Make the handout

Week 5 Week 6 Break Week 7

Research the ANZ structure & its technology concepts


Finished the case study research

Figure 1: Time line to research and finish case study

V. The Balance Scorecard Links Performance:


- Using the model Balance Scorecard links performance to answer the questions, which relate to
areas below:
- Some questions that can be used to ask :
1. How do we look to shareholder?
2. What must we excel at ?
3. Can we continue to improve and create value ?
4. How do customers see us ?

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Finance
Goals Measure

Operation
Goals Measure

Customer
Goals Measure

Innovation and Learning Perspective


Goals Measure

- Based from information that we can measure, we will find the relationship between different
departments in Organisation and give the solution for issues or make the improving in organisation.

VI. Purposes and Aims of the case study research


- Opportunities to know and understand more about model organisational structure and others its
influences concepts into its structure.
- Research, analysis and apply the theories into real life. Based form that, comparing and to get out
the experiences about the differentiation and similarity between them.
- Improve more about academic researching, reading and writing skills in university level.

VII. References
1. Rainer, K & Turban, E 2009, Introduction to Information systems, 2nd edn, Don Fowley, United
States of America

2. Peltier, T 2001, Information security policies, procedures, and standards: guidelines for
effective information security management, CRC, London.

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3. Card skimmers steal more than $500,000 2009,Australian Associated Press,
http://www.atmsecurity.com/news/atm-fraud/scammers-steal-500000-from-city-teller-machines-wa-
today.html
4. Taylor, T & Quilan, A 2009, Annual Report 2009, http://www.shareholder.anz.com/phoenix.zhtml?
c=96910&p=irol-reportsannual

5. Our company: Business structure 2009, http://anz.com/about-us/our-company/profile/business-


structure/

6. Our company: History 2009, ANZ, viewed 25 May 2009, http://anz.com/about-us/our-


company/profile/facts/history/

7. Products and Services: ANZ FX Online Sphinx 2009, ANZ, http://www.anz.com/aus/corporate/


Products-And-Services/Transaction-Services/Electronic-Banking/ANZ-FX-Online-Sphinx/

8. Australia and New Zealand Banking Group: Company profile 2009, Datamonitor

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