Professional Documents
Culture Documents
Report Overview
This report is to investigate the information system (IS) used in E-Commerce activities of Australia
and New Zealand Banking Group (ANZ). It gives a brief overview of the organization, its core
business as well as its missions. It then describes the use of IS in the supporting activities of the
company. ANZ’s website is evaluated and suggested to make some changes to improve.
Furthermore, it examines the effectiveness of the current use of IS and the important role of IS in
providing ANZ with competitive advantages. Finally, it evaluates the security, credit card
transactions and ethical challenges of implementing and using IS in banking. There are some
recommendations for ANZ to prevent the above problems mentioned at the end.
ANZ is a global banking and financial organization operating business in Australia, New Zealand
and throughout the South Pacific. The ANZ’s headquarters is located in Melbourne. Besides that, it
has employed 35,000 people (According to report 2009) and serves more than six million customers
around the world.
It provides a wide range of banking and financial products and services to individual, retail, small
business, corporate and institutional clients:
Retail business: providing credit cards, mortgages, transaction banking, savings and deposits
and personal loans.
Commercial banking: Solutions to Business Banking, Small business and Commercial/ Agri
segments.
Wealth
Investment Insurance: E*Trade, Financial Planning, Insurance, Margin Lending and ANZ
Executors and Trustees.
Page 1
2. ANZ missions:
In the next 5 years, ANZ aims to become a leading super regional bank. The profits achieved in Asia
Pacific region are set to be 20% of the Company’s earnings by 2012 whilst the existing business and
opportunities across Australia and New Zealand are also very focused on. ANZ’s growth targets are
based on four core capabilities: Customer focus; Marketing and Sales; Technology and Performance.
Page 2
2. Methods
The secondary research methods for achieving the goals and objects of this report will be:
Collect the existent information from ANZ’s website and documents, articles, newspapers to
describe clearly the ANZ’s structure and its technology concepts.
Find the current potential issues of technology and its influences into the ANS’s structure.
Besides that, giving the solution which hopefully to resolve that issues.
Page 3
Finance
Goals Measure
Operation
Goals Measure
Customer
Goals Measure
- Based from information that we can measure, we will find the relationship between different
departments in Organisation and give the solution for issues or make the improving in organisation.
VII. References
1. Rainer, K & Turban, E 2009, Introduction to Information systems, 2nd edn, Don Fowley, United
States of America
2. Peltier, T 2001, Information security policies, procedures, and standards: guidelines for
effective information security management, CRC, London.
Page 4
3. Card skimmers steal more than $500,000 2009,Australian Associated Press,
http://www.atmsecurity.com/news/atm-fraud/scammers-steal-500000-from-city-teller-machines-wa-
today.html
4. Taylor, T & Quilan, A 2009, Annual Report 2009, http://www.shareholder.anz.com/phoenix.zhtml?
c=96910&p=irol-reportsannual
8. Australia and New Zealand Banking Group: Company profile 2009, Datamonitor
Page 5