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India has a well developed Banking system. The banking industry originated in India in the 18th century and since then it has undergone significant number of changes. The commercial banking industry in India over the past few decades has been revolutionized by a number of factors such as independence, nationalization, deregulation, rise of the Internet, etc.The commercial banking structure in India consists of Scheduled Banks and Unscheduled Banks. In the past the banks did not find any attraction in the Indian economy because of the low level of economic activities and little business prospects. Today we find positive changes in the National business development policy. Earlier, the money lenders had a strong hold over the rural population which resulted in exploitation of small and marginal savers. The private sector banks failed in serving the society. This resulted in the nationalization of 14 commercial banks in 1969. Nationalization of commercial banks paved ways for the development of Indian economy and channelized financial resources for the upliftment of weaker sections of the society. The passage of financial modernization legislation by Congress in 1999 removed barriers, allowing banks to expand product offerings, while the potential of the Internet as a sales, marketing and delivery tool, widened the avenues to sell and deliver these products. The main products of the commercial banking industry-insurance, securities, mortgages, mutual funds and consumer credit-have all benefited from these changes. This report will examine the extent to which increased product sales have influenced overall bank assets and how commercial banks' increased market share in each of these products areas over the next five years will raise overall bank income and assets. Currently (2009), banking industry in India is generally fairly mature in terms of supply, product range and reach-even though reaches in rural India still remains a challenge for the private sector and foreign banks. In terms of quality of assets and capital adequacy, Indian banks are considered to have clean, strong and transparent balance sheets relative to other banks in comparable economies in its region. The Reserve Bank of India is an autonomous body, with
minimal pressure from the government. The stated policy of the Bank on the Indian Rupee is to manage volatility but without any fixed exchange rate-and this has mostly been true. With the growth in the Indian economy expected to be strong for quite some time-especially in its services sector-the demand for banking services, especially retail banking, mortgages and investment services are expected to be strong. One may also expect mergers and acquisitions, takeovers, and asset sales.
REVIEW OF LITERATURE
Indian banking system, over the years has gone through various phases after establishment of Reserve Bank of India in 1935 during the British rule, to function as Central Bank of the country. Earlier to creation of RBI, the central bank functions were being looked after by the Imperial Bank of India. With the 5-year plan having acquired an important place after the independence, the Govt. felt that the private banks may not extend the kind of cooperation in providing credit support, the economy may need. In 1954 the All India Rural Credit Survey Committee submitted its report recommending creation of a strong, integrated, State-sponsored, State-partnered commercial banking institution with an effective machinery of branches spread all over the country. The recommendations of this committee led to establishment of first Public Sector Bank in the name of State Bank of India on July 01, 1955 by acquiring the substantial part of share capital by RBI, of the then Imperial Bank of India. Similarly during 1956-59 the associate banks came into the fold of public sector banking. Another evaluation of the banking in India was undertaken during 1966 as the private banks were still not extending the required support in the form of credit disbursal, more particularly to the unorganised sector. Each leading industrial house in the country at that time was closely associated with the promotion and control of one or more banking companies. The bulk of the deposits collected, were being deployed in organised sectors of industry and trade, while the farmers, small entrepreneurs, transporters , professionals and self-employed had to depend on
money lenders who used to exploit them by charging higher interest rates. In February 1966, a Scheme of Social Control was set-up whose main function was to periodically assess the demand for bank credit from various sectors of the economy to determine the priorities for grant of loans and advances so as to ensure optimum and efficient utilisation of resources. The scheme however, did not provide any remedy. Though a no. of branches were opened in rural area but the lending activities of the private banks were not oriented towards meeting the credit requirements of the priority/weaker sectors. On July 19, 1969, the Govt. promulgated Banking Companies (Acquisition and Transfer of Undertakings) Ordinance 1969 to acquire 14 bigger commercial bank with paid up capital of Rs.28.50cr, deposits of Rs.2629cr, loans of Rs.1813cr and with 4134 branches accounting for 80% of advances. Subsequently in 1980, 6 more banks were nationalised which brought 91% of the deposits and 84% of the advances in Public Sector Banking. During December 1969, RBI introduced the Lead Bank Scheme on the recommendations of FK Narsimhan Committee. Meanwhile, during 1962 Deposit Insurance Corporation was established to provide insurance cover to the depositors. In the post-nationalization period, there was substantial increase in the no. of branches opened in rural/semi-urban centers bringing down the population per bank branch to 12000 appx. During 1976, RRBs were established (on the recommendations of M. Narasimham Committee report). The Service Area Approach was introduced during 1989.While the 1970s and 1980s saw the high growth rate of branch banking net-work, the consolidation phase started in late 80s and more particularly during early 90s, with the submission of report by the Narasimham Committee on Reforms in Financial Services Sector during 1991. In these five decades since independence, banking in India has evolved through four distinct phases: Foundation phase can be considered to cover 1950s and 1960s till the nationalisation of banks in 1969. The focus during this period was to lay the foundation for a sound banking system in the country. As a result the phase witnessed the development of necessary legislative framework for facilitating re-organization and consolidation of the banking system, for meeting the
credit management. Branch network of the banks was widened at a very fast pace covering the rural and semi-urban population. customer service. staff productivity and profitability of banks. CHAPTER 2 4 . autonomy packages etc. However this weakened the lines of supervision and affected the quality of assets of banks and pressurized their profitability and brought competitive efficiency of the system at low ebb. Measures were also taken to reduce the structural constraints that obstructed the growth of money market. technological changes.requirement of Indian economy. prudential guidelines on asset classification and income recognition. more competition. credit flows were guided towards the priority sectors. Reforms phase The macro-economic crisis faced by the country in 1991 paved the way for extensive financial sector reforms which brought deregulation of interest rates. A determined effort was made to make banking facilities available to the masses. Attention was paid to improving house-keeping. Expansion phase had begun in mid-60s but gained momentum after nationalisation of banks and continued till 1984. Consolidation phase: The phase started in 1985 when a series of policy initiatives were taken by RBI which saw marked slowdown in the branch expansion. A major development was transformation of Imperial Bank of India into State Bank of India in 1955 and nationalisation of 14 major private banks during 1969. capital adequacy. Most importantly. which had no access to banking hitherto.
• To study how new distribution channels such as Internet Banking. 5 .OBJECTIVES OF THE STUDY The objectives of project are as follows: • To find out the earlier banking structure that prevailed in India. • To determine the various services offered by banks earlier and currently • To determine the future of Indian Banking Markets • To assess the impact of information technology on the banking sector. • To draw a contrast between the old and the new Indian banking structure. • To assess the various factors that lead to the change in the Indian banking structure • To assess the impact of all these factors on the banking structure. • To assess the change in the performance and efficiency of the banks in India. ATM facility. • To draw conclusions of the impact of the changes in banking sector. Phone Banking have changed the face of the Banking industry.
newspapers and books. 6 . It was collected from various websites.CHAPTER 3 RESEARCH METHODOLOGY Secondary Data: Secondary data is the data which is collected for some other purpose. The data used for preparing the project report was secondary data.
CHAPTER 4 BANKING SECTOR IN THE PAST
Banking in India originated in the first decade of 18th century with The General Bank of India coming into existence in 1786. This was followed by Bank of Hindustan. Both these banks are now defunct. The oldest bank in existence in India is the State Bank of India being established as "The Bank of Bengal" in Calcutta in June 1806. A couple of decades later, foreign banks like Credit Lyonnais started their Calcutta operations in the 1850s. The first fully Indian owned bank was the Allahabad Bank, which was established in 1865.By the 1900s, the market expanded with the establishment of banks such as Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai - both of which were founded under private ownership. The Reserve Bank of India formally took on the responsibility of regulating the Indian banking sector from 1935. After India's independence in 1947, the Reserve Bank was nationalized and given broader powers. Early History At the time of the American Civil War, a void was created as the supply of cotton to Lancashire stopped from the Americas. Some banks were opened at that time which functioned as entities to finance industry, including speculative trades in cotton. Subsequently, banking in India remained the exclusive domain of Europeans for next several decades until the beginning of the 20th century. The Bank of Bengal, which later became the State Bank of India. At the beginning of the 20th century, Indian economy was passing through a relative period of stability. Around five decades have elapsed since the India's First war of Independence, and the social, industrial and other infrastructure have developed. At that time there were very small banks operated by Indians. The banking in India was controlled and dominated by the presidency banks, namely, the Bank of Bombay, the Bank of Bengal, and the Bank of Madras which later on merged to form the Imperial Bank of India, and Imperial Bank of India, upon
India's independence, was renamed the State Bank of India. The presidency banks were like the central banks and discharged most of the functions of central banks. They were established under charters from the British East India Company. Many Indians came forward to set up banks, and many banks were set up at that time, a number of which have survived to the present such as Bank of India and Corporation Bank, Indian Bank, Bank of Baroda, and Canara Bank Post-Independence The partition of India in 1947 had adversely impacted the economies of Punjab and West Bengal, and banking activities had remained paralyzed for months. The Government of India initiated measures to play an active role in the economic life of the nation. The major steps to regulate banking included:
In 1948, the Reserve Bank of India, India's central banking authority, was nationalized, and it became an institution owned by the Government of India. In 1949, the Banking Regulation Act was enacted which empowered the Reserve Bank of India (RBI) "to regulate, control, and inspect the banks in India." The Banking Regulation Act also provided that no new bank or branch of an existing bank may be opened without a license from the RBI, and no two banks could have common directors.
However, despite these provisions, control and regulations, banks in India except the State Bank of India, continued to be owned and operated by private persons. Nationalisation By the 1960s, the Indian banking industry has become an important tool to facilitate the development of the Indian economy. Indira Gandhi’s move was swift and sudden, and the GOI issued an ordinance and nationalised the 14 largest commercial banks.
A second dose of nationalisation of 6 more commercial banks followed in 1980. The nationalisation was to give the government more control of credit delivery. With the second dose of nationalisation, the GOI controlled around 91% of the banking business of India. Liberalization In 1990s Narsimha Rao government embarked on a policy of liberalization and gave licenses to a small number of private banks, which included banks i.e. Global Trust Bank which later amalgamated with Oriental Bank of Commerce, UTI Bank, ICICI Bank and HDFC Bank. This move, along with the rapid growth in the economy of India, kick started the banking sector in India, which has seen rapid growth with strong contribution from all the banks. The next stage for the Indian banking has been setup with the proposed relaxation in the norms for FDI, where all Foreign Investors in banks may be given voting rights which could exceed the present cap of 10%, at present it has gone up to 49% with some restrictions. The new policy shook the Banking sector in India completely. The new wave ushered in a modern outlook and tech-savvy methods of working for traditional banks. All this led to the retail boom in India. People not just demanded more from their banks but also received more.
The entry of private players combined with new RBI guidelines forced nationalized banks to redefine their core banking strategy. Current Account. Due to Reserve Bank of India guidelines. The deregulatory efforts prompted many financial institutions (like HDFC and ICICI) and non-financial institutions enter the banking arena. PLR (Prime lending rate) was the benchmark for interest on the lending products. Banks have had little to do besides accepting deposits at rates fixed by Reserve Bank of India and lend amount arrived by the formula stipulated by Reserve Bank of India at rates prescribed by the latter. Most common deposit products being Savings Bank.SERVICES OFFERED BY BANKS EARLIER Banks in India have traditionally offered mass banking products. Further. Multichannel banking gained prominence. dictated by RBI. more often than not. Telegraphic Transfers. through ATMs. 10 . the telephone or through the Net. Technology played a key role in providing this multi-service platform. Bankers Cheque and Internal Transfer of funds. remittance products were limited to issuance of Drafts. Term deposit Account and lending products being Cash Credit and Term Loans. With the entry of private players into retail banking and with multi-nationals focusing on the individual consumer in a big way. the banking system underwent a phenomenal change. But PLR itself was. For the first time consumers got the choice of conducting transactions either the traditional way (through the bank branch). CHANGES IN BANKING STRUCTURE The Tipping Point The opening up of the Indian banking sector to private players acted as 'the tipping point' for this transformation. And technology was central to this change.
11 . Technology makes it easier for any company with the right channel infrastructure and money reserves to get into banking. Here are the top three concerns in the mind of every bank's CEO. auto finance.Pressing Issues Today banks have to look much beyond just providing a multi-channel service platform for its customers. insurance. Kotak Bank overcame the initial costs of setting up its own ATM network by getting into a sharing agreement with UTI bank. it is now possible to open a new account within minutes. customers have become more discerning and less 'loyal' to banks. Given the various options. This has been one of the major reasons behind this kind of competition from players who do not have a banking background. Cost pressures: Cost pressures come into play when banks are not able to afford the cost of a certain service or initiative although they want to or need to have it in place. A recent example would be of Kotak Mahindra Finance Limited (KMFL)—a financial services company focused on investment consulting. Increased competition: The entry of new players into the banking space is leading to increased competition. This is primarily because the cost structure at the backend is not efficient enough to offer that kind of service to the marketplace. etc— morphing into Kotak Bank. This makes it imperative that banks provide best levels of service to ensure customer satisfaction. Many other such players are waiting on the sidelines. With the entry of new players and multiple channels. There are other pressing issues that banks need to address in order to chalk-out a roadmap for the future. Or for that matter shift accounts within a couple of hours. Customer retention: Customer retention is one of the main priorities for banks today. New entrants with strategies such as these make the banking game tougher.
This is one of the reasons why loans such as those for housing. Differentiation The customer is interested in how he/she can benefit from the bank and its products. Cost Reductions Reduced costs basically translate to higher profit margins. That's why it becomes necessary for a bank to differentiate its products from the others. If banks can reduce costs. They are now focused on: • • • Cost reduction Product differentiation Customer-centric services Although the ways in which banks implement these vary. The main advantage of getting into retail banking is that the risks involved are lesser in this segment.Redefining Objectives To cope with cost pressures and increased competition as well as to retain existing customers. This is one of the main reasons why banks are focused on retail banking in a big way. With this banks have redefined their business priorities. Some of the ways 12 . it can go a long way in increasing profits. Banks have woken up to the fact that they need to get into shape fast in order to handle competition. banks have started venturing into newer territories. Credit cards and debit cards are another focus area for banks. There are lower Non Performing Assets (NPAs) in retail banking. etc are being touted by banks like never before. The focus is on increasing the profit margins by cutting costs where it matters—on the operations side. the underlying objectives remain the same. automotive.
For example. rather than from new customers. Customer relationships have to be managed in the best possible manner. 13 . This is because a major chunk of income of most banks comes from existing customers. it could be limiting its services just for corporate banking clients. the bank might be getting involved only in housing finance. Banks can differentiate themselves by adding new products to their range of services. Increasing the added value of products is another way of differentiation for banks. Customer-Centric Model Indian banks have realized that it no longer pays to have a 'transaction-based' operating model. In addition to good customer retention rates. new products. This will help banks in tailoring their products according to customer needs.' which takes cues from customer aspirations and transaction patterns. Another way to specialize could be by handling just specific sets of portfolios. the biggest challenge today is to establish customer intimacy without which the other two are meaningless. and increasing the value. This has led to the development of a relationship oriented model of operations focusing on customer-centric services. While banks have to ensure product superiority and operational excellence. Or. This will provide the bank with better yields per contact. In this context. Specialization basically means that the bank gets involved only in selected areas. Operational excellence is also a key factor in effective differentiation from the competition. it will also provide better income generation capability. It also helps in new business opportunities like cross-selling and 'upselling.in which differentiation can be introduced are through specialization. it is very important that banks identify and understand customer needs. This will ensure that the customer comes back to the bank.
This would result in funds transfers and funds-related message transfer to be routed electronically across banks using the medium of the INFINET. INFINET. which has become operational since February 2002 and RTGS (Real Time Gross Settlement system) scheduled towards the end of 2003 are other major developments in the area. Detailed guidelines of RBI for Internet Banking has prepared the necessary ground for growth of Internet Banking in India. it is necessary that banks bestow sufficient attention on the computerisation and networking of the branches situated at commercially important centres on a time-bound basis. 14 . The first set of applications that could benefit greatly from the use of technological advances in the computer and communications area relate to the Payment systems which form the lifeline of any banking activity. was jointly set up by the Reserve Bank and Institute for Development and Research in Banking Technology in 1999. a wide area satellite based network (WAN) using VSAT (Very Small Aperture Terminals) technology. Internet has emerged as an important medium for delivery of banking products & services.Emergence Of Information Technology In India. Internet has significantly influenced delivery channels of the banks. To reap the full benefits of such electronic message transfers. NDS. The process of reforms in payment and settlement systems has gained momentum with the implementation of projects such as NDS (Negotiated Dealing System). Intra-city and intra-bank networking would facilitate in quick and efficient funds transfers across the country". banks as well as other financial entities entered the world of information technology and with Indian Financial Net (INFINET). The Indian Financial Network (INFINET) which initially comprised only the public sector banks was opened up for participation by other categories of members. CFMS (Centralised Funds Management System) for better funds management by banks and SFMS (Structured Financial Messaging Solution) for secure message transfer.
communication has also become cheaper. Computer programmers. and allow for the exchange of views and ideas. thus increasing awareness. This means that a business can be open anytime anywhere. The internet has also opened up face to face direct communication from different parts of the world thanks to the helps of video conferencing. but we can also bring down barriers of linguistic and geographic boundaries. • Cost effectiveness: Information technology has helped to computerize the business process thus streamlining businesses to make them extremely cost effective money making machines. Hardware and Software 15 . The world has developed into a global village due to the help of information technology allowing countries like Chile and Japan who are not only separated by distance but also by language to share ideas and information. quicker and more efficient. This in turn increases productivity which ultimately gives rise to profits that means better pay and less strenuous working. Systems analyzers. making purchases from different countries easier and convenient. • Bridging the cultural gap: Information technology has helped to bridge the cultural gap by helping people from different cultures to communicate with one another.Advantages of Information Technology • Globalization: IT has not only brought the world closer together. • Communication: With the help of information technology. • More time: IT has made it possible for businesses to be open 24 x7 all over the globe. We can now communicate with anyone around the globe by simply text messaging them or sending them an email for an almost instantaneous response. This means that we can not only share information quickly and efficiently. It also means that you can have your goods delivered right to your doorstep with having to move a single muscle. but it has allowed the world's economy to become a single interdependent system. • Creation of new jobs: Probably the best advantage of information technology is the creation of new jobs.
Languages too have become overshadowed. This means that a lot of lower and middle level jobs have been done away with causing more people to become unemployed. if he or she wishes for their job to be secure. dress and behave. • Dominant culture: While information technology may have made the world a global village. people are now worried about their once private information becoming public knowledge. From cell phone signal interceptions to email hacking. with English becoming the primary mode of communication for business and everything else. it has also bought along privacy issues. it has also contributed to one culture dominating another weaker one. • Privacy: Though IT may have made communication quicker.developers and Web designers are just some of the new employment opportunities created with the help of information technology. 16 . downsizing and outsourcing. Disadvantages of Information Technology • Unemployment: While information technology may have streamlined the business process it has also crated job redundancies. • Lack of job security: Industry experts believe that the internet has made job security a big issue as since technology keeps on changing with each day. easier and more convenient. For example it is now argued that US influences how most young teenagers all over the world now act. This means that one has to be in a constant learning mode.
facilitating with plastic money and money transfer across the globe. SGL II accounts.to "high relationship . A few foreign & private sector banks have already introduced customized banking products like Investment Advisory Services. Banks also offer advisory services termed as 'private banking' . The recent Credit Policy of RBI announced on 27. A few banks have gone in to market mutual fund schemes.2000 has further facilitated the entry of banks in this sector. Insurance peddling by Banks will be a reality soon. Photo-credit cards. Investment products and Tax Advisory services.4. The Indian banking industry is passing through a phase of customers market. This section of banking deals with the latest discovery in the banking instruments along with the polished version of their old systems.value" clients. when allowed.NEW SERVICES OFFERED BY BANKS Banking Services In India Bouquets of services are at customers demand in today’s banking system. the services provided by banks have become more easy and convenient. The past days are witness to an hour wait before withdrawing cash from accounts or a cheque from north of the country being cleared in one month in the south. 17 . With years. banks are also adding services to their customers. A competition has been established within the banks operating in India. Cash Management services. The customers have more choices in choosing their banks. Different types of accounts and loans. the Banks plan to market bonds and debentures. With stiff competition and advancement of technology. Eventually.
etc. etc.Bank Savings Account can be opened for eligible person / persons and certain organizations / agencies (as advised by Reserve Bank of India (RBI) from time to time) • Bank Current Account .the most common and first service of the banking sector. 18 . There are different types of bank account in Indian banking sector.Bank Current Account can be opened by individuals / partnership firms / Private and Public Limited Companies / HUFs / Specified Associates / Societies / Trusts. The bank accounts are as follows: • Bank Savings Account . the major banks in the public and private sector has facilitated their customer to open bank account online. • Bank Account Online .With the advancement of technology. • Bank Term Deposits Account . The advent of bank account online has saved both the cost of operation for banks as well as the time taken in opening an account.Following are the services being offered: Bank Accounts Open bank account .Bank Term Deposits Account can be opened by individuals / partnership firms / Private and Public Limited Companies / HUFs/ Specified Associates / Societies / Trusts. Bank account online is registered through a PC with an internet connection.
like a credit instrument that helps in making payments at centres without limits but with some negligible amount.Plastic Money • From barter to coin. State Bank of India and many more. ICICI Bank. The credit cards are shape and size. The first card was issued in India by Visa in 1981. the monetary mechanism has witnessed radical changes. American Express. There are number of banks and financial institutions which are engaged in this business such as CITIBANK. It is generally of plastic quality. HDFC Bank. as specified by the ISO 7810 standard. The modern banking system has the credit of simplifying the process which provides things at ease. Following are some of the forms of plastic money being used : • • • 19 . Plastic money saves the botheration of carrying cash. It can be flashed at outlets and especially in times of emergency it provides an opportunity to withdraw cash at any hour of the day. Punjab National Bank. after getting special permission from the Reserve Bank of India. The plastic money is in true sense. Economy has developed a craze for plastic money which in turn is encouraging agencies in exploiting the credit card holders. from coin to paper and now from paper to plastic money. The first international credit card was issued to a restricted number of customers by Andhra Bank in 1987 through the Visa program.
The concept of credit card was used in 1950 with the launch of charge cards in USA by Diners Club and American Express. Master Card MasterCard is a product of MasterCard International and along with VISA are distributed by financial institutions around the world. Around US $ 123 billion was spent last year through American Express Cards and it is poised to be the world's No. A number of banks in India are encouraging people to use credit card. 1 card in the near 20 . Its products are issued by 23. Nearly 600 million cards carry one of the VISA brands and more than 14 million locations accept VISA cards.000 financial institutions in 220 countries and territories. A VISA cardholder borrows money against a credit line and repays the money with interest if the balance is carried over from month to month in a revolving line of credit. More than 57 million cards are in circulation and growing and it is still growing further. Visa Card VISA cards is a product of VISA USA and along with MasterCard is distributed by financial institutions around the world. Credit card however became more popular with use of magnetic strip in 1970.Credit Cards Credit cards in India are gaining ground. retail stores and other businesses issue these. Credit card in India became popular with the introduction of foreign banks in the country. Basically banks. Cardholders borrow money against a line of credit and pay it back with interest if the balance is carried over from month to month. which can be used more than once to borrow money or buy products and services on credit. Credit cards are financial instruments. American Express The world's favorite card is American Express Credit Card.
issuers provide extra perks or incentives to cardholders.A credit card with a higher limit and additional perks than a gold card. In addition. Canada..It is the most basic card (sans all frills) offered by issuers. Titanium Card . Other cards: • • • Standard Card . Income eligibility is also higher. the total amount spent on American Express cards rose by 4 percent.future.S.Brand name for the standard card issued by VISA. American Express cards are very popular in the U. Europe and Asia and are used widely in the retail and everyday expenses segment. The following are some of the plus features of credit card in India • • • • • • • • Hotel discounts Travel fare discounts Free global calling card Lost baggage insurance Accident insurance Insurance on goods purchased Waiver of payment in case of accidental death Household insurance 21 .A card with an even higher limit than a platinum card. Classic Card .A credit card that offers a higher line of credit than a standard card. In a regressive US economy last year. Gold Card/Executive Card . • • Platinum Card .
and restaurants. It operates like cash or a personal check. especially in other states or countries wherever your card brand is accepted. including grocery stores. In India almost all the banks issue debit card to its account holders. are defective. Features of Debit Card • • Obtaining a debit card is often easier than obtaining a credit card. as with credit cards. With debit card. Using a debit card means you no longer have to stock up on traveler's checks or cash when you travel. It’s an alternative to carrying a checkbook or cash." whereas debit card is a way to "pay now. you may dispute unauthorized charges or other mistakes within 60 days. "pay now" product. Credit card is a way to "pay later." When we use a debit card. retail stores. Debit cards are accepted at many locations. giving you no grace period. • The debit card is a quick. • Debit cards may be more readily accepted by merchants than checks. • • Using a debit card frees you from carrying cash or a checkbook. . or were misrepresented. gasoline stations. Using a debit card instead of writing checks saves you from showing identification or giving out personal information at the time of the transaction. •Returning goods or canceling services purchased with a debit card is treated as if the 22 purchase were made with cash or a check. we use our own money and not the issuer's money. Debit cards are different from credit cards. But.Debit Cards Debit cards also known as check cards look like credit cards or ATM cards (automated teller machine card). •Using a debit card may mean you have less protection than with a credit card purchase for items which are never delivered. our money is quickly deducted from the bank account.
Non cash transactions incude: • Providing Mini Statement of last five transactions. • • Requisition of Cheque books. Loans Banks in India with the way of development have become easy to apply in loan market. telephone bills etc). It is one of the fast moving financial product of banks. • Stop Payment instructions. It can perform both cash and non-cash transactions in secured environment. • Transfer of funds between accounts. Bill payments (electricity bills. In some banks upto last ten transactions. ATM Cash Transactions includes deposits and withdrawals. The following loans are given by almost all the banks in the country: • • • • • Personal Loan Car Loan or Auto Loan Loan against Shares Home Loan Education Loan or Student Loan Almost all the banks have jumped into the market of car loan which is also sometimes termed as auto loan. drafts etc. Car loan / auto loan are 23 .ATM Cards Automated Teller machine (ATM) cards are capable of doing variety of functions. • Balance enquiry.
The RBI has also liberalised the interest rates of home loan in order to match the repayment capability of even middle class people. Money Orders or other such instruments for transferring the money. in 2004. studying at recognized colleges/universities in India and abroad are generally given education loan / student loan so as to meet the expenses on tuition fee/ maintenance cost/books and other equipment. Many banks will even use money transfer services as loss-leaders in order to generate account openings and cross-sell opportunities. More number of townships are coming up to meet the demand of 'house for all'. HSBC are leading. This act of banks is known as transfer of money.1% average growth rate through 2008. The price evolution of money transfer products for banks will be similar to that of consumer bill pay-the product is worth 24 .sanctioned to the extent of 85% upon the ex-showroom price of the car with some simple paper works and a small amount of processing fee. Money Transfer Besides lending and depositing money. Home loan is the latest craze in the banking sector with the development of the infrastructure. Again SBI. The educational loan. With the use of high technology and varieties of product it seems that "Free" money transfers will become commonplace. Banker's Cheques. Economists say that the market of money transfer will further grow at a cumulative 10. This is a type of Telegraphic Transfer or Tele Cash Orders. is a good banking product for the mass. banks also carry money from one corner of the globe to another. rather to be termed as student loan. to US$233 bn. HDFC.3% from 2003 to 2004 i. It has been only a couple of years that banks have jumped into the money transfer businesses in India. Now people are moving to township outside the city. Students with certain academic brilliance. from US$213 bn.e. The international money transfer market grew 9. ICICI. This activity is termed as remittance business. Almost all banks are dealing in home loan. Banks generally issue Demand Drafts.
Money transfer to India is one of the most important parts played by the banks. First-mover banks will start having a window of opportunity to include online transfer functionality within the next couple of years. This service provides peace of mind to either the NRIs or to the visitors to India. That will change as banks offer transfer services through their online channel. ATM money transfer card products have had terrible bank adoption rates since being introduced in the last three to four years. we will see a good percent of all foreign-born households doing some level of online banking. quick. enable to draw foreign currency in India. More than half of Western Union's customers today are already banked.giving away as an account acquisition tool to win overall market share and establish banking relationships.com Remit2india Samachar Money Transfer Wells Fergo International Money Transfer Travellers Express 25 . There is a terrific opportunity for banks and non-banks to offer more robust global inter-institutional funds transfer services online. By 2010. Some of them are as under: • • • • • • • • Western Union Money Transfer Union Money Transfer IKobo Money Transfer Cash2india. and cost-effective. Many Indian banks have ATM'S (automatic teller machine). Money Transfer to India Apart from banks few financial institutions and online portals gives services of money transfer to India. which currently frequents traditional money transmitters such as Western Union. and most do not have an alternative product marketed by their bank that is painless.
usually Rs. Automated Teller Machines (ATM) The first bank to introduce the ATM concept in India was the Hong Kong and Shanghai Banking Corporation (HSBC).000 marks in installing ATMs in India is ICICI. to the third-party fund transfer option given by some banks to its account holders through e-cheque. The first bank to cross 1. They are either setting up their own ATM centers or entering into tie-ups with other banks. but this is restricted to only visa cardholders. SBI is following the concept of 'ATMs in Quantity'. 35 extra from their customers. UTI. But Private Sector Banks have taken the lead. ICICI. This facility helps its customer to transfer funds from his bank account to any visa card.Visa Money Transfer Visa has recently introduced the 'Visa Money Transfer' option for its savings and current account holder of any bank with a visa debit card. The Indian banks have also come up with a 'Swadhan' scheme. 26 . The Corporation Bank has the second largest network of ATMs amongst the Public Sector Banks in India. either debit or credit within India. the banks can use each other's ATM at a cost. A Visa Money Transfer is of similar kind. in many respects. The main feature of ‘Swadhan Card’ is as follows: • No exchange fee charged to change an old ATM card for a Swadhan card. Public Sector Banks are also taking the installation of ATMs seriously for Indian market. Under this scheme. It was in the year 1987. almost every commercial bank gives ATM facilities to its customers. Now. HDFC and IDBI count more than 50% of the total ATMs in India.
But it is extremely easy and inexpensive to implement. The system is either through SMS or through WAP Mobile Banking is the hottest area of development in the banking sector and is expected to replace the credit/debit card system in future. With mobile banking facilities.000 by regular ATMs. Exception made for select customers who can withdraw up to Rs10. 3. It reduces the cost of operation for bankers in comparison to the use of ATMs. mobile banking users have increased three times if we compare the use of either debit card or credit card. In past two years. Still. Transactions conducted through any of the member banks appear on a bank statement. Moreover 8590% mobile users do not own credit cards.000. one can bank from anywhere.• • Rs. • All transactions conducted in any of the member banks appear on the bank statement. which is given only by your own bank. Using compact HTML and WAP technologies. 27 . Mobile Banking "The account that travels with you". • • IBA gives banks the discretion to decide a higher maximum amount for withdrawal. this is lower than the average withdrawal of Rs15. but only your own bank will provide this.000 fixed as the ceiling on withdrawal. This is needed in today's fast business environment with unending deadlines for fulfillment and loads of appointments to meet and meetings to attend. Mobile banking uses the same infrastructure like the ATM solution. at anytime and in any condition or anyhow. the following operations can be conducted through advanced mobile phones which can is further viewed on channels such as the Internet via the Channel Manager.
You may have to thank the banks which are providing banking at the send-of-your-sms. 28 . It is very similar to how an ATM works. One for the telephonic purpose and the other for banking. If you are having non-WAP enabled mobile handset. you can use the facility of SMS services. SMS Banking Businesses are in move.Free Balance Holding Demat .Last two Transactions Bill Payment The SMS facility brings peace of mind to customers and opens doors to many more technological possibilities and innovative services. So is to be your money. Bank account data is encrypted on a smart-card chip. The following operations can be easily used by the service provider: • • • • • • • • Balance enquiry Last three transactions Cheque payment status Cheque book request Statement request Demat . The technology is at its highest level to move your money while you are on the move. About 3. two SIM Cards are used in mobile phones.• • • • Bill payments Fund transfers Check balances Any many more which is also available in SMS Banking In countries like Korea.3 million transactions were reported by Bank of Korea in 2004.
They call it "Mobile Wallet". a card is necessary and to use SMS service. Second.To use ATM. which only have a virtual presence without any physical branches. Few banks provide interaction facility between the banks and its customers. They are as follows: • • • The banks offer only relevant information about their products and services to the mass. secret number is necessary to access. First. one authenticates the mobile number with the authentications key. a customer can make payment and receive payment of account of buy/sell (merchants) through SMS. place queries and also can be facilitated with a wide range of transactions simultaneously. SMS banking is also very much safe. a mobile phone is needed. A new concept has been developed by Bank of Punjab Ltd. In other words it is said that it is updated 'on-line. 29 . real time'. Net Banking has three basic features. The system is updated immediately after every transaction automatically. in abroad there are banks like EGG Bank or NET Bank. like telephone bills. Net Banking Net Banking is conducting ones banking or bank account online through a computer and a net connection. Through net banking one can check the status of his/her account. In both the cases. In India. the regulatory body has not yet sanctioned virtual bank. the customer uses secret Mobile Personal Identification Number (MPIN). etc. With the support of this technology. electricity bills. Banks are coming up with arrangements of utility payments.
Among all the facilities provided the maximum of them uses only for checking balance or requesting for a cheque book. Very few customers uses the advance interactive services provided by the banks. Services provided by Net Banking Queries • • • • • • • • Check Balance See Statement Inquire about cheque status Ask for a Statement Ask for a Cheque Book Inquire about TDS details See Demat Account Update profile Transactions • • • • • • • • Stop a Cheque Pay Bills Ask for a Demand Draft Transfer funds between your accounts Transfer funds to a third party Request for a new Fixed Deposit Shop Online Pay Bank Credit Card Dues 30 .The current statistics show that hardly 10 per cent of Indian customers use the internet for banking.
heightening some of them and throwing new risk control challenges. This is known as Proxy Banking. which have all along been concerns of both bankers and supervisors have assumed different dimensions given that Internet is a public domain. Only 21% of rural households have access to credit from a formal source. This has raised the question of jurisdiction of law/supervisory system to which such transactions should be subjected. etc. With the help of fibre optic cables. insurance and even equity trading. this kiosk works on wireless in local loop technology. Thanks to Internet Kiosk and the ATM duo which has made it possible for rural India. • • Proxy Banking Indian villages were miles away from mutual funds.Advantages of Net Banking • It removes the traditional geographical barriers as it could reach out to customers of different countries/legal jurisdiction. 70% of marginal farmers do not have deposit account. 31 . 87% households have no formal credit. Security of banking transactions. Reasons for setting-up of Proxy Banking • • • • 58% of rural households still do not have bank accounts. validity of electronic contract. customers' privacy.. It has added a new dimension to different kinds of risks traditionally associated with banking. not subject to control by any single authority or group of users. This kiosk has been set up by ICICI Bank in partnership with network n-Logue Communications in remote villages of Southern part of the country.
Weather insurance given to farmers. from the banks’ perspective. Loans for setting up a tea shop. Benefits to Rural • • • • • Small loans given for buying buffaloes. which is connected to an automated system of the bank by utilizing Automated Voice Response (AVR) technology. paddy crop. Life and non-life insurance provided. As far as the customers are concerned. etc. • Consumers bribe officials to get loans approved which varies between 10 and 20 per cent of the loan amount. It has almost all the impact on productivity of ATMs. · The loans take between 24 to 33 weeks to get sanctioned. 32 .• Only 1% rural households rely on a loan from a financial intermediary. which is essentially the delivery channel of branch financial services via telecommunication devices where the bank customers can perform retail banking transactions by dialing a touchtone telephone or mobile communication unit. Telephone Banking Tele banking (telephone banking) can be considered as a form of remote or virtual banking. castor. Telebanking has numerous benefits for both customers and banks. • Branch banking in rural is a loss-making. The Proxy Banking is an innovative approach to rural lending and will add to the government's expanding base of Kisan credit cards and the good old guidelines for agricultural lending. soya. expanded access and significant time saving. Insurance policies sold to farmers like groundnut. it provides increased convenience. the costs of delivering telephone-based services are substantially lower than those of branch based services. On the other hand.
This certainly supports the growth of PC banking which virtually establishes a branch in the customers’ home or office. Also. as it curtails customer travel distance to bank branches it offers more time for customers’ productive activities. It also has the benefits of Telephone Banking and ATMs. seven days a week. into one unified system in the form of a Wide Area Network (WAN) or Enterprise Network (EN) for the creating and sharing of consolidated customer information/records. It offers retail banking services to customers at their offices/homes as an alternative to going to the bank branch/ATM. Branch Networking Networking of branches is the computerization and inter-connecting of geographically scattered stand-alone bank branches. and offers 24-hour service. with the several networked branches serving the customer populace as one system. the customer can perform a lot of retail banking functions. This saves customers time. Personal Computer Banking PC-Banking is a service which allows the bank’s customers to access information about their accounts via a proprietary network. Hence. 33 . there is more productivity per time period. It offers quicker rate of inter-branch transactions as the consequence of distance and time are eliminated. Once access is gained.except that it lacks the productivity generated from cash dispensing by the ATMs. usually with the help of proprietary software installed on their personal computer. Furthermore. and gives more convenience for higher productivity. there is simulated division of labour among bank branches with its associated positive impact on productivity among the branches. The increasing awareness of the importance of computer literacy has resulted in increasing the use of personal computers.
It also saves customers time and energy in getting to bank branches or ATMs for cash withdrawals which can be harnessed into other productive activities.Electronic Fund Transfer At Point Of Sale (EFTPoS) An Electronic Funds Transfer at the Point of Sale is an on-line system that allows customers to transfer funds instantaneously from their bank accounts to merchant accounts when making purchases (at purchase points). Technological developments particularly in the area of Telecommunications and Information Technology are revolutionizing the way business is done. This revolution in the market place has set in motion a revolution in the banking sector for the provision of a payment system that is compatible with the demands of the electronic marketplace. hence continual productivity for the bank even after banking hours.8 meters or 3. VSATs technology has made banking services very simple and speedy. VSATs use small antennas which may have variable size of 1. Furthermore. 34 . The terminals used in VSATs have very small apertures. They are briefly known as VSATs. Very Small Aperture Terminals (VSATs) In Banking Very Small Aperture Terminals work with the help of the satellite.8 meters and these acts as small earth stations. the system continues after banking hours. Electronic commerce is now thought to hold the promise of a new commercial revolution by offering an inexpensive and direct way to exchange information and to sell or buy products and services. VSATs are very useful in banking industry. Through satellites. The advances in IT have certainly introduced new delivery channels in the Indian banking industry. stock exchanges. Increased banking productivity results from the use of EFTPoS to service customers shopping payment requirements in stead of clerical duties in handling cheques and cash withdrawals for shopping. A POS uses a debit card to activate an Electronic Fund Transfer Process (Chorafas. reservations. 1988). retail trade.
135 crores out of which Rs. • File work can be easily transferred.5 m to 11m. Characteristics • These terminals can exchange and transmit information. document services etc. • Exchange of information has geared up and speedy clearing of pending entries has been made possible. weather forecasting. 100 crores were arranged by the public sector banks. • The shortcomings of telecommunications have been overcome with the help of VSATs. international services. 35 crores were arranged by RBI and Rs. The whole project is has incurred expenditure of Rs. • Payment system has been made more effective. Uses of VSATs The activities relating to VSATs technology has now started. 35 . • VSATs can function at ‘C-Band’. industries. • The currency chest operation has become more fast and accurate.corporate networking. The transmission through a larger earth station which is called Hub-Station. This network links 2800 bank branches with one another. • These earth stations normally use bit rate which is less than megabyte per second. The size of antennas Hub-Station ranges between 7. The following operations can be performed by using this technology: • The quality of customer service at the counters has improved to a large extent. • VSATs cannot directly transmit messages to each other.
They are: • • • Non-Resident (Ordinary) Account . Banking Services For NRI’s Almost all the Indian Banks provide services to the NRIs.FCNR A/c An Indian resident who is earning foreign exchange can also maintain Foreign Currency account in the country with an authorized dealer.• The use of e-mail is made more effective through VSATs. There are different types of accounts for them. • Through VSATs technology every organization is able to develop its own system of communications. • The self owned communication system can be operationalised by the institution. 36 .NRE A/c Non-Resident (Foreign Currency) Account .NRO A/c Non-Resident (External) Rupee Account . • The banks offer specialized telephone facilities through this network.
The Reserve Bank of India (RBI) has become more independent. Opinions are also there that there should be a super-regulator for the financial services sector instead of multiplicity of regulators.IMPACT OF CHANGE IN BANKING STRUCTURE ON ECONOMY Financial and Banking reforms The last decade witnessed the maturity of India's financial markets. every governments India took major steps in reforming the financial sector of the country. The real interest rate was maintained. they started making debt in the market. Securities and Exchange Board of India (SEBI) and the Insurance Regulatory and Development Authority (IRDA) became important institutions. Deregulation added to it. Private Sector Institutions played an important role. With the openings in the insurance sector for these institutions. Regulators The Finance Ministry continuously formulated major policies in the field of financial sector of the country. The borrowers did not pay high price while depositors had incentives to save. Convertibility clause no longer obligatory for assistance to corporate sanctioned by term-lending institutions. The Government accepted the important role of regulators. They grew rapidly in commercial banking and asset management business. Competition among financial intermediaries gradually helped the interest rates to decline. Development Finance Institutions Financial institution's access to SLR funds reduced. Since 1991. Capital adequacy norms extended to financial 37 . The important achievements the following fields are discussed under separate heads: Financial Markets In the last decade. Now they have to approach the capital market for debt and equity funds. It was something between the nominal rate of interest and the expected rate of inflation.
DFIs such as IDBI and ICICI have entered other segments of financial services such as commercial banking. the gilt.institutions. The RBI conducts its sales of dated securities and treasury bills through its open market operations (OMO) window. 38 . which started operations in June 1994. The DFHI is the principal agency for developing a secondary market for money market instruments and Government of India treasury bills.2 crores.edged market occupies an important position in the financial set. After bringing some order to the equity market.up. Non-banking finance companies In the case of new NBFCs seeking registration with the RBI. The move to universal banking has started. Several measures have been initiated and include new money market instruments. Until recently. the SEBI has now decided to concentrate on the development of the debt market. has a mandate to develop the secondary market in government securities. strengthening of existing instruments and setting up of the Discount and Finance House of India (DFHI). has been raised to Rs. Primary dealers bid for these securities and also trade in them. the money market in India was narrow and circumscribed by tight regulations over interest rates and participants. The Securities Trading Corporation of India (STCI). The secondary market was underdeveloped and lacked liquidity. Long-term debt market. Stamp duty is being withdrawn at the time of dematerialization of debt instruments in order to encourage paperless trading. The RBI has introduced a liquidity adjustment facility (LAF) in which liquidity is injected through reverse repo auctions and liquidity is sucked out through repo auctions. asset management and insurance through separate ventures. On account of the substantial issue of government debt. the requirement of minimum net owned funds.
The biggest shock to the mutual fund industry during recent times was the insecurity generated in the minds of investors regarding the US 64 schemes. only an estimated two lakh persons actively trade in stocks. 39 . mutual funds started becoming popular. but its share is going down. The foreign owned AMCs are the ones which are now setting the pace for the industry. setting new standards of customer service. both Indian and foreign players. with participation restricted to 26 per cent of equity. With the issuance of SEBI guidelines. With the growth in the securities markets and tax advantages granted for investment in mutual fund units. Mutual Funds The mutual funds industry is now regulated under the SEBI (Mutual Funds) Regulations. They are introducing new products.000 crores. It is too early to conclude whether the erstwhile public sector monopolies will successfully be able to face up to the competition posed by the new players. Expectations are that India will be an attractive emerging market with tremendous potential. Foreign companies can only enter joint ventures with Indian companies. The insurance industry is the latest to be thrown open to competition from the private sector including foreign players. 1996 and amendments thereto. There has been a dramatic improvement in the country's stock market trading infrastructure during the last few years. during recent times the stock markets have been constrained by some unsavory developments. which have led to retail investors deserting the stock markets. improving disclosure standards and experimenting with new types of distribution. the industry had a framework for the establishment of many more players. but it can be expected that the customer will gain from improved service.The Capital Market The number of shareholders in India is estimated at 25 million. However. Unfortunately.70. The Unit Trust of India remains easily the biggest mutual fund controlling a corpus of nearly Rs.
Government pre-emption of banks' resources through statutory liquidity ratio (SLR) and cash reserve ratio (CRR) brought down in steps. SEBI. provisioning for delinquent loans and for capital adequacy. repealed. New private sector banks allowed promoting and encouraging competition. market and operational risks. office of the Controller of Capital Issues was abolished and the initial share pricing were decontrolled. be essential.The new players will need to bring in innovative products as well as fresh ideas on marketing and distribution. Bank lending norms liberalized and a loan system to ensure better control over credit introduced. the capital market regulator was established in 1992. Derivative products such as forward rate agreements (FRAs) and interest rate swaps (IRSs) introduced. Deregulation Of Banking System Prudential norms were introduced for income recognition. Banks asked to set up asset liability management (ALM) systems. A credit information bureau being established to identify bad risks. and special recovery tribunals set up to facilitate quicker recovery of loan arrears. asset classification. Interest rates on the deposits and lending sides almost entirely were deregulated. 1993 was passed. 40 . Good regulation will. of course. 1947. Recovery of debts due to banks and the Financial Institutions Act. substantial capital were provided by the Government to PSBs. in order to improve the low per capita insurance coverage. Capital Market Developments The Capital Issues (Control) Act. In order to reach the stipulated capital adequacy norms. RBI guidelines issued for risk management systems in banks encompassing credit. PSBs were encouraged to approach the public for raising resources.
with nationwide stock trading and electronic display. Private Mutual Funds Permitted The Depositories Act had given a legal framework for the establishment of depositories to record ownership deals in book entry form. Companies were required to disclose all material facts and specific risk factors associated with their projects while making public issues. clearing and settlement facilities was established. 100 were abolished. The National Stock Exchange (NSE). SEBI empowered to register and regulate venture capital funds. subject to conditions. underwriting by the issuer were made optional. 10 and Rs. and made rules for making client or broker relationship more transparent which included separation of client and broker accounts. Several local stock exchanges changed over from floor based trading to screen based trading. The practice of making preferential allotment of shares at prices unrelated to the prevailing market prices stopped and fresh guidelines were issued by SEBI. introduced capital adequacy norms for brokers. Standard denomination for equity shares of Rs. To reduce the cost of issue. SEBI issued detailed employee stock option scheme and employee stock purchase scheme for listed companies. A system of rolling settlements introduced. Companies given the freedom to issue dematerialized shares in any denomination. Dematerialization of stocks encouraged paperless trading. SEBI reconstituted governing boards of the stock exchanges.Foreign institutional investors (FIIs) were allowed to invest in Indian capital markets after registration with the SEBI. Derivatives trading starts with index options and futures. Indian companies were permitted to access international capital markets through euro issues. Buy Back Of Shares Allowed The SEBI started insisting on greater corporate disclosures. 41 . Steps were taken to improve corporate governance based on the report of a committee.
United Bank of India is one of the 14 major banks which were nationalised on July 19.The SEBI (Credit Rating Agencies) Regulations. 42 . 1969.. 1999 issued for regulating new credit rating agencies as well as introducing a code of conduct for all credit rating agencies operating in India. BANKING STRUCTURE IN INDIA Public Sector Banks Among the Public Sector Banks in India. was formed in 1950 with the amalgamation of four banks viz. Its predecessor. in the Public Sector Banks. the United Bank of India Ltd.
13. 19. This Public Sector Bank India has implemented 14 point action plan for strengthening of credit delivery to women and has designated 5 branches as specialized branches for women entrepreneurs. OBC is implementing a GRAMEEN PROJECT in Dehradun District (UP) and Hanumangarh District (Rajasthan) disbursing small loans. Oriental Bank of Commerce (OBC). NRI and Commercial banking services. Comilla Union Bank Ltd. (1932). a Government of India Undertaking offers Domestic. (1914). 2. 5. Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharastra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank 43 . 14. 16. 8. 9. (1918). Bengal Central Bank Ltd. 11. 10. 12. 18. 7. 3. 6.Comilla Banking Corporation Ltd. 17. The following are the list of Public Sector Banks in India 1. 15. 4. (1922) and Hooghly Bank Ltd.
The first Private Bank in India to receive an in principle approval from the Reserve Bank of India was Housing Development Finance Corporation Limited. The first private bank in India to be set up in Private Sector Banks in India was IndusInd Bank. It was incorporated in August 1994 as HDFC Bank Limited with registered office in Mumbai and commenced operations as Scheduled Commercial Bank in January 1995. a Public Sector Banks • State Bank of India o o o o o o State Bank of Bikaner & Jaipur (SBBJ) State Bank of Hyderabad (SBH) State Bank of Indore (SBIr) State Bank of Mysore (SBM) State Bank of Patiala (SBP) State Bank of Travancore (SBT) Private Sector Banks Private banking in India was practiced since the beginning of banking system in India. IDBI ranks the tenth largest development bank in the world as Private Banks in India and has promoted a world class institution in India.List of State Bank of India and its subsidiary. Major Private Banks in India are: 44 . It is one of the fastest growing Bank Private Sector Banks in India. to set up a bank in the private sector banks in India as part of the RBI's liberalisation of the Indian Banking Industry.
• Bank of Rajasthan • Catholic Syrian Bank • Bharat Overseas Bank • Centurion Bank of Punjab • Dhanalakshmi Bank • Federal Bank • HDFC Bank • ICICI Bank • IDBI Bank • IndusInd Bank • ING Vysya Bank • Jammu & Kashmir Bank • Karnataka Bank • Karur Vysya Bank • Kotak Mahindra Bank • SBI Commercial & International Bank • South Indian Bank • United Western Bank • UTI Bank • YES Bank • City Union Bank • Nainital Bank • Tamilnad Mercantile Bank • Lord Krishna Bank • Lakshmi Vilas Bank • Ratnakar Bank 45 .
They are governed by the Banking Regulations Act 1949 and Banking Laws (Co-operative Societies) Act. Though the co operative movement originated in the West. and the number of offices the cooperative bank operate. The cooperative bank is also regulated by the RBI. The businesses of cooperative bank in the urban areas also have increased phenomenally in recent years due to the sharp increase in the number of primary co-operative banks. their number. judging by the role assigned to co operative. The Cooperative bank is an important constituent of the Indian Financial System. Co operative Banks in India are registered under the Co-operative Societies Act. the expectations the co operative is supposed to fulfill. Cooperative banks in India finance rural areas under: • • • • • Farming Cattle Milk Hatchery Personal finance Cooperative banks in India finance urban areas under: • • • • • Self-employment Industries Small scale units Home finance Consumer finance Regional Rural Banks 46 . The cooperative banks in India play an important role even today in rural financing.Co-Operative Banks The Co operative banks in India started functioning almost 100 years ago. 1965. but the importance of such banks have assumed in India is rarely paralleled anywhere else in the world.
on its terms) and their Indian subsidiaries will not be able to open branches freely. there are 14. 47 . The policy conveys that foreign banks in India may not acquire Indian ones (except for weak banks identified by the RBI. Till date in rural banking in India. there are other few banks which functions for the development of the rural areas in India. SBI has 30 Regional Rural Banks in India known as RRBs. There are 197 RRB’s in India. Few of them are as follows: • Haryana State Cooperative Apex Bank Limited • National Bank for Agriculture and Rural Development (NABARD) • Sindhanur Urban Souharda Co-operative Bank • United Bank of India • Syndicate Bank Foreign Banks Foreign Banks in India always brought an explanation about the prompt services to customers.Rural banking in India started since the establishment of banking sector in India. The total number of SBIs Regional Rural Banks in India branches is 2349 (16%). Now foreign banks in India are permitted to set up local subsidiaries. Apart from SBI. Please see the list of foreign banks in India till date.475 rural banks in the country of which 2126 (91%) are located in remote rural areas. New rules announced by the Reserve Bank of India for the foreign banks in India in this budget have put up great hopes among foreign banks which allow them to grow unfettered. Rural Banks in those days mainly focused upon the agro sector. After the set up foreign banks in India. Regional rural banks in India penetrated every corner of the country and extended a helping hand in the growth process of the country. the banking sector in India also become competitive and accurative. The rural banks of SBI are spread in 13 states extending from Kashmir to Karnataka and Himachal Pradesh to North East.
the list of foreign banks in India is going to become more quantitative as a number of foreign banks are still waiting with baggage to start business in India. Upcoming Foreign Banks In India 48 .List of Foreign Banks in India • • • • • • • • • • • • • • • • • • • • ABN-AMRO Bank Abu Dhabi Commercial Bank Bank of Ceylon BNP Paribas Bank Citi Bank Deutsche Bank HSBC Sonali Bank JPMorgan Chase Bank Standard Chartered Bank Scotia Bank Bank of America American Express Bank DBS Bank Krung Thai Bank Chinatrust Commercial Bank Arab Bangladesh Bank Mizuho Corporate Bank Oman International Bank Calyon Bank By the year 2009.
The share capital was divided into 5. 2.By 2009 few more names is going to be added in the list of foreign banks in India. Local Boards consist of five members each Central Government appointed for a term of four years to represent territorial and economic interests and the interests of co-operative and indigenous banks. This is as an aftermath of the sudden interest shown by Reserve Bank of India paving roadmap for foreign banks in India greater freedom in India.000. 5 crores on the basis of the recommendations of the Hilton Young Commission. and four nominated Directors by the Central Government to represent the four local Boards with the headquarters at Mumbai. Kolkata. Reserve Bank of India was nationalised in the year 1949. Chennai and New Delhi.000 shares of Rs. 1934 with a share capital of Rs.20. one Government official from the Ministry of Finance.00. 100 each fully paid which was entirely owned by private shareholders in the beginning. The Government held shares of nominal value of Rs. 49 . ten nominated Directors by the Government to give representation to important elements in the economic life of the country. It was established in April 1935 under the RBI Act. List of foreign banks going to set up business in India: • • • • • Royal Bank of Scotland Switzerland's UBS US-based GE Capital Credit Suisse Group Industrial and Commercial Bank of China RESERVE BANK OF INDIA The central bank of the country is the Reserve Bank of India (RBI). The general superintendence and direction of the Bank is entrusted to Central Board of Directors of 20 members. the Governor and four Deputy Governors.
The assets and liabilities of the Issue Department are kept separate from those of the Banking Department. These are as follows: Bank Of Issue RBI is also known as the Bank of Issue as it enjoys monopoly in issuing currency throughout the country. It is so called as it maintains cash reserves of all the commercial banks in India with itself.The Reserve Bank of India Act. To operate the credit and currency system of the country to its advantage. It is also referred to as Central Bank. Supervision and licensing of banks. also acts as their banker. Under Section 22 of the Reserve Bank of India Act. the assets of the Issue 50 . the Bank has the sole right to issue bank notes of all denominations. To maintain reserves with a view to securing monetary stability. Development of banks. The distribution of one rupee notes and coins and small coins all over the country is undertaken by the Reserve Bank as agent of the Government. The RBI Act. 1934 provides the statutory basis of the functioning of the Bank. Originally. Objectives of constituting the Reserve Bank of India: • • • • • • To regulate the issue of bank notes. The Reserve Bank has a separate Issue Department which is entrusted with the issue of currency notes. 1935. To act as a regulator and supervisor of the financial system Management of foreign exchange control Banker to the Government because it performs merchant banking function for the central and the state governments. 1934 was commenced on April 1. Functions Of Reserve Bank Of India • • The Reserve Bank of India Act of 1934 entrust all the important functions of a central bank in the Reserve Bank of India.
these provisions were considerably modified. to keep the cash balances as deposits free of interest. every scheduled bank was required to maintain with the 51 .Department were to consist of not less than two-fifths of gold coin. 115 crores should be in gold. Since 1957. Bankers' Bank and Lender of the Last Resort The Reserve Bank of India acts as the bankers' bank. gold bullion or sterling securities provided the amount of gold was not less than Rs. The system as it exists today is known as the minimum reserve system. agent and adviser. The RBI acts as a financial advisor and performs agency functions for the government also. It acts as adviser to the Government on all monetary and banking matters. It ensures flexibility in the money supply It ensures general public’s faith in the currency system of the country. of which at least Rs. 40 crores in value. 200 crores. Government of India rupee securities. Following are the advantages of giving monopoly power to central bank:It brings uniformity in the notes issue. eligible bills of exchange and promissory notes payable in India. The Reserve Bank has the obligation to transact Government business. Due to the exigencies of the Second World War and the post-war period. The remaining three-fifths of the assets might be held in rupee coins. via. Banker To Government The second important function of the Reserve Bank of India is to act as Government banker. The Reserve Bank is agent of Central Government and of all State Governments in India excepting that of Jammu and Kashmir. the Reserve Bank of India is required to maintain gold and foreign exchange reserves of Ra. According to the provisions of the Banking Companies Act of 1949. It adds to the government treasury. It makes loans and advances to the States and local authorities. to receive and to make payments on behalf of the Government and to carry out their exchange remittances and other banking operations.
Each scheduled bank must send a weekly return to the Reserve Bank showing. Every bank will have to get the permission of the Reserve Bank before it can open a new branch. the license can be cancelled by the Reserve Bank of certain stipulated conditions are not fulfilled. selective controls of credit are increasingly being used by the Reserve Bank. in detail. Since 1956. Controller of Credit The Reserve Bank of India is the controller of credit i. The main objective behind this is that no investment opportunity should go unutilized just due to the scarcity of funds. its assets and liabilities. the distinction between demand and time liabilities was abolished and banks have been asked to keep cash reserves equal to 3 per cent of their aggregate deposit liabilities. it has the power to influence the volume of credit created by banks in India. The minimum cash requirements can be changed by the Reserve Bank of India. The Reserve Bank of India is armed with many more powers to control the Indian money market. This power of the Bank to call for information is also intended to give it effective control of the credit 52 . It can do so through changing the Bank rate or through open market operations. The scheduled banks can borrow from the Reserve Bank of India on the basis of eligible securities or get financial accommodation in times of need or stringency by rediscounting bills of exchange. According to the Banking Regulation Act of 1949.Reserve Bank a cash balance equivalent to 5% of its demand liabilities and 2 per cent of its time liabilities in India. the Reserve Bank of India can ask any particular bank or the whole banking system not to lend to particular groups or persons on the basis of certain types of securities. Since commercial banks can always expect the Reserve Bank of India to come to their help in times of banking crisis the Reserve Bank becomes not only the banker's bank but also the lender of the last resort.e. Every bank has to get a license from the Reserve Bank of India to do banking business within India. By an amendment of 1962.
inspection and calling for information. 1 = sh.6d. the Reserve Bank of India. Further. The Reserve Bank has also the power to inspect the accounts of any commercial bank. The rate of exchange fixed was Re. After India became a member of the International Monetary Fund in 1946.F. 53 . It controls the banking system through the system of licensing. Since 1935 the Bank was able to maintain the exchange rate fixed at lsh. the RBI has the responsibility of administering the exchange controls of the country.M. The vast sterling balances were acquired and managed by the Bank. 6d. though there were periods of extreme pressure in favour of or against the rupee. has the following powers: It holds the cash reserves of all the scheduled banks. the Reserve Bank has the responsibility of maintaining fixed exchange rates with all other member countries of the I. therefore. Custodian of Foreign Reserves The Reserve Bank of India has the responsibility to maintain the official rate of exchange. The RBI not only has to hold these foreign exchange reserves but also take various steps to enhance the volume of these reserves with it. the Bank was required to buy and sell at fixed rates any amount of sterling in lots of not less than Rs. Besides maintaining the rate of exchange of the rupee. As supreme banking authority in the country. It controls the credit operations of banks through quantitative and qualitative controls.000.system. According to the Reserve Bank of India Act of 1934. 10. It acts as the lender of the last resort by providing rediscount facilities to scheduled banks. the Reserve Bank has to act as the custodian of India's reserve of international currencies.
liquidity of their assets. reconstruction. relating to licensing and establishments. The nationalisation of 14 major Indian scheduled banks in July 1969 has imposed new responsibilities on the RBI for directing the growth of banking and credit policies towards more rapid development of the economy and realisation of certain desired social objectives. Accordingly. branch expansion. and liquidation. and establish and promote new specialized financing agencies. which. 1949 have given the RBI wide powers of supervision and control over commercial and co-operative banks. The Reserve Bank was asked to promote banking habit. The supervisory functions of the RBI have helped a great deal in improving the standard of banking in India to develop on sound lines and to improve the methods of their operation. amalgamation. it set up the Deposit Insurance Corporation in 1962. 1934. The Reserve Bank Act. the range of the Reserve Bank's functions has steadily widened. The RBI is authorised to carry out periodical inspections of the banks and to call for returns and necessary information from them.Supervisory functions In addition to its traditional central banking functions. the Unit Trust of India in 1964. management and methods of working. the Reserve bank has certain nonmonetary functions of the nature of supervision of banks and promotion of sound banking in India. the Agricultural Refinance 54 . the Industrial Development Bank of India also in 1964. and the Banking Regulation Act. the Reserve Bank has helped in the setting up of the IFCI and the SFC. extend banking facilities to rural and semi-urban areas. were regarded as outside the normal scope of central banking. at one time. Promotional functions With economic growth assuming a new urgency since Independence. The Bank now performs a variety of developmental and promotional functions.
Consequently. 54 banks have implemented the system at their treasuries/funds management branches. the process of setting up of registration authorities under the CA has commenced at various banks. No bank can undertake any activity without the approval of RBI and thus RBI played a major role in the introduction of the information technology in the banking sector. These institutions were set up directly or indirectly by the Reserve Bank to promote saving habit and to mobilise savings. As far back as 1935. Certification and Digital Signatures The mid-term Review of October 2002 indicated the need for information security on the network and the use of public key infrastructure (PKI) by banks. to eliminate moneylenders from the villages and to route its short term credit to agriculture.Corporation of India in 1963 and the Industrial Reconstruction Corporation of India in 1972. Government of India. But only since 1951 the Bank's role in this field has become extremely important. Being the central bank of the country. The Controller of Certifying Authorities. and to provide industrial finance as well as agricultural finance. So far. the second phase comprising the centralised funds transfer system would be made available by the middle of 2003. The initiatives taken by RBI are as follows: Implementation of Centralised Funds Management System The centralised funds management system provides for a centralised viewing of balance positions of the account holders across different accounts maintained at various locations of RBI. The RBI has set up the Agricultural Refinance and Development Corporation to provide long-term finance to farmers. 55 . The Bank has developed the co-operative credit movement to encourage saving. the Reserve Bank of India set up the Agricultural Credit Department to provide agricultural credit. have approved the Institute for Development and Research in Banking Technology as a Certification Authority(CA)for digital signatures. While the first phase of the system covering the centralised funds enquiry system has been made available to the users. Reserve Bank Of India took several measures in the development of the banking sector.
a pilot project for multi-application smart cards in conjunction with a few banks and vendors. The draft Bill provides a legal basis for netting. The report of the Committee was put on the RBI website for wider dissemination. the electronic clearing service and electronic funds transfer (EFT) are also being enhanced in terms of security by means of implementation of PKI and digital signatures using the facilities offered by the CA. secure and quick manner across branches of any bank to any other bank through a central gateway of each 56 . Special Electronic Funds Transfer As indicated in the mid-term Review of October 2002. Patil) was set up in 2002. The project is aimed at the formulation of standards for multi-application smart cards on the basis of inter-operable systems and technological components of the entire system. NEFT would provide for movement of electronic transfer of funds in a safe. Government of India. a Committee on Payment Systems (Chairman: Dr. national EFT (NEFT) is being introduced using the backbone of the structured financial messaging system (SFMS) of the IDRBT. Multi-application Smart Cards Recognising the need for technology based payment products and the growing importance of smart card based payment flows. The draft Bill has been forwarded to the Government.In addition to the negotiated dealing system. submitted its report in September 2002 along with a draft Payment Systems Bill. after examining the various aspects relating to payment and settlement systems. The Committee. Committee on Payment Systems In order to examine the entire gamut of the process of reforms in payment and settlement systems which would be culminating with the real time gross settlement (RTGS) system. R. apart from empowering RBI to have regulatory and oversight powers over payment and settlement systems of the country. has been initiated.H. under the aegis of the Ministry of Communications and Information Technology.
bank. 57 . • The Home Savings Safe Deposit Scheme to build saving/thrift habits in all sections of the society. enables on-line dealing and dissemination of trade information relating to instruments in money. This has facilitated same day transfer of funds across accounts of constituents at all these branches. primary dealers (PDs). These include banks. which has become operational since February 2002. call/notice/term money. CDs and CP executed among NDS members have to be reported automatically through NDS. public sector banks and other institutions. it is proposed to introduce national settlement system in a phased manner. financial institutions (FIs). • An Exclusive Ladies Department to cater to the Bank's women clientele. insurance companies. government securities and foreign exchange markets. At present. if done outside NDS. mutual funds and any other institution as admitted by RBI. Reporting of Call/Notice Money Market Transactions on NDS Platform Negotiated dealing system (NDS). the SBI and its associates. all deals in government securities. The following are some of the offerings of Central Bank of India. a special EFT was introduced in April 2003 covering about 3000 branches in 500 cities. with the inter-bank settlement being effected in the books of account of banks maintained at RBI. National Settlement System(NSS) The clearing and settlement activities are dispersed through 1.047 clearing houses managed by RBI. if the deal is done on NDS and within 15 minutes of concluding the deal. In order to facilitate banks to have better control over their funds. Since this scheme requires connectivity across a large number of branches at many cities. Membership in NDS is open to all institutions which are members of INFINET and are maintaining subsidiary general ledger (SGL) Account with RBI.
Central card. with an estimated 4. notably with respect to employment. Acquisitions are considerably more important than mergers in developing and transition countries. the announcement of a merger is usually accompanied by an 58 . This M&A-driven consolidation is raising important public policy concerns. they continued to grow. including in the countries most affected by the 1997 financial crisis. In developing Asia. was started with its headquarters at Bhopal in Madhya Pradesh. • Quick Cheque Collection Service (QCC) & Express Service was set up to enable speedy collection of outstation cheques. MERGERS AND ACQUISITIONS IN BANKING SECTOR Mergers and acquisitions (M&As) are a global phenomenon. In developing countries. 'Platinum Jubilee Money Back Deposit Scheme' was launched. respectively. accounting for close to 90 per cent and 95 per cent of sales/purchases in 199899. the credit card of the Bank was introduced. Indeed. Recurring Deposit Scheme. The Merchant Banking Cell was established. cross-border M&A sales fell in 1999.000 deals taking place every year.• • • • • • • • Safe Deposit Locker facility and Rupee Travelers’ Cheques. Setting up of the Executor and Trustee Department. Developed countries are the most important sellers and buyers in crossborder M&As. Deposit Insurance Benefit Scheme. The housing subsidiary Cent Bank Home Finance Ltd.
To gain full merger benefits.announcement of cost-cutting redundancies in the merging organizations." Rangarajan said in his speech. a copy of which was seen by Reuters. YES BANK IN TALKS WITH FOREIGN MAJORS The private sector YES Bank is in talks with foreign banks. a top economic adviser to the government said yesterday. trimming duplicated operations which entails redundancies at all levels. It is nevertheless difficult to disentangle the employment effects of M&As from those of other factors such as increased competitive pressures. who heads the prime minister's economic advisory panel. Rangarajan. "The government will have to make up its mind either to bring in additional capital or move towards reducing its share from 51 per cent through appropriate statutory changes. Consolidation in the Indian banking sector was likely to gain prominence in the near future and this must be driven by commercial factors. told a banking conference. automation or the introduction of information and communication technologies which are similarly inciting organizations to restructure even in the absence of M&As. More bank mergers in India The Indian government should infuse more capital into state-run banks or move to cut its stakes below 51 per cent to meet the growing needs of the economy. A 1999 KPMG survey of company directors whose companies had participated in major crossborder M&A deals between 1996 and 1998 found that 82 per cent of respondents believed the deals they had been involved in had been a success. two overlapping organizations are compressed into one. often on a massive scale. 59 . both for strategic investment as well as for business correspondent relationships. C.
By then.8 crore as against Rs 12. Rana Kapoor. Chief Executive Officer and Managing Director. said the bank did not have any delinquency in its marked-to-market (MTM) derivatives exposure. The bank also reported a net NPA of 0. Foreign banks are expected to get more leeway in expanding their network in India after 2009. 2008 more than doubled to Rs 64 crore from Rs 31 crore in the same period a year ago. The bank has 130 forex clients across large corporates and mid corporates.09 per cent for the first time and made higher provisions of Rs 22. Chief Financial Officer. Mr.7 crore. Kapoor said. large corporates account for about 70 per cent. as it will have a bigger network & larger share of SME and retail business. Rajat Monga. YES Bank.Large MNC banks are keen on expanding in India and looking at significant minority or near majority stake in Indian banks. Mr. Monga said. 60 . We have filtered our clients very carefully. while mid-corporates or emerging corporates account for the remaining 30 per cent. “We do not have a single derivatives exposure to the SME sector.” Mr. Banks such as YES bank will be in a privileged position to talk to foreign banks when the Reserve Bank of India guidelines become conducive. said Mr. Out of the total MTM derivatives exposure. YES Bank would be in a better position to attract foreign partners. The net profit of the bank for the quarter ended March 31.
India’s banking industry must strengthen itself significantly if it has to support the modern and vibrant economy which India aspires to be. consumer finance and wealth management on the retail side. These 61 . Four challenges must be addressed before success can be achieved. Ministry of Finance and related government and financial sector regulatory entities. The policy makers. This is reflected in their market valuation. innovation. have made several notable efforts to improve regulation in the sector. profitability and non-performing assets (NPAs). which comprise the Reserve Bank of India (RBI). The cost of banking intermediation in India is higher and bank penetration is far lower than in other markets.INDIAN BANKING SCENARIO 2010 Towards a High-performing Sector The last decade has seen many positive developments in the Indian banking sector. Opportunities And Challenges For Players The bar for what it means to be a successful player in the sector has been raised. A few banks have established an outstanding track record of innovation. The sector now compares favorably with banking sectors in the region on metrics like growth. improved regulations. and in fee-based income and investment banking on the wholesale banking side. the market is seeing discontinuous growth driven by new products and services that include opportunities in credit cards. First. However. growth and value creation in the sector remain limited to a small part of it. growth and value creation.
FUTURE OF INDIAN BANKING MARKET The Indian banking market is growing at an astonishing rate. consumers will increasingly demand enhanced institutional capabilities and service levels from banks. and technological innovations are all contributing to this growth.require new skills in sales & marketing. Third.4 billion in 2003 to US$616. competition from foreign banks will only intensify. with assets expected to reach US$1 trillion by 2010. with banking assets increasing at a CAGR of 24% from 2001 to 2008. banks will no longer enjoy windfall treasury gains that the decade-long secular decline in interest rates provided. Fourth.15 billion in 2008. This will expose the weaker banks. A new Celent report. with increased interest in India. the private sector is growing. While public sector banks still dominate India’s banking industry. examines the impressive growth of this industry. from US$374. middle class. Overview of Indian Banking Market. given the demographic shifts resulting from changes in age profile and household income. 62 . Second. with global players now actively competing with domestic banks. An expanding economy. India's economy is growing at a rate of 8%. credit and operations. largely due to an expanding economy and growing consumer middle class in need of financial services.
LIMITATIONS • This study is based on the secondary data collected from various newspapers. 63 . journals and books and no other efforts have been made to verify their correctness. • Due to paucity of time only the important factors have been discussed.
proxy banking. priority sector advances. After Independence. • Currently. however. investment banking. There was need for stimulating the savings and investment to meet the growing demand for bank credit for economic development.CHAPTER 5 CONCLUSIONS AND SUGGESTIONS • The Indian banking can be broadly categorized into nationalized (government owned). • Before Nationalisation. 87 banks were liquidated. banks in the beginning faced severs financial crisis. Development of banks in India was characterized by bank failures. housing finance. The Reserve Bank of India is the apex institution in the Indian banking system & acts a regulator and a centralized body for monitoring any discrepancies and shortcoming in the system. the performance of banking has been remarkable in the many aspects such as branch expansion. branch banking. the Indian banking underwent a thorough and moral change. mobile banking. banking system has entered into the third phase of development which is characterized by innovation & diversification in order to meet new challenges. etc. growth of banking during the first 3 plan periods resembles that of capitalist growth. smart cards. investment banking. SMS banking. The government of India announced Banking Regulations Act in 1949 to consolidate and regulate the banking growth in India • After Nationalisation. internet banking. Therefore government focused on social banking than capitalistic banking. New services have been started such as merchant banking. During and after World War I. in February 1961. Since then. announcement of 14 banks was made for the purpose of nationalisation. debit cards. development and spread of banking. ATM cards. Hence. telebanking. expansion of business. 64 . electronic money transfers. plastic money such as credit cards. private banks and specialized banking institutions.
Indian nationalized banks continue to be the major lenders in the economy due to their sheer size and penetrative networks which assures them high deposit mobilization. The private sector bank grid also includes 24 foreign banks. 223 banks are in the public sector & 51 are in the private sector. focusing on the expansion of retail and rural banking. • Indian banking market is growing at an astonishing rate. housing finance. with assets expected to reach US$1 trillion by 2010. There is need for taking decisive actions . certificate of deposit. • The unleashing of products and services through the net has galvanized players at all levels of the banking and financial institutions market grid to look anew at their existing portfolio offering.Banks have indulged in activities such as service area approach. commercial papers. stock invest and other money and capital market instruments. factoring services. • Industry estimates indicate that out of 274 commercial banks operating in India. Banks have been benefited a lot with the internet and information technology. As a result banks have become more efficient and cost-effective. Players are becoming increasingly customer-centric in their approach. However there is a need to create more awareness regarding social development. mutual funds. The Indian banking industry is in the middle of an IT revolution. 65 . Banks are now realizing the importance of being a big player & are beginning to focus their attention on mergers & acquisitions to take advantage of economies of scale. which has resulted in innovative methods of offering new banking products & services.
New Delhi Parmod Kumar.org.bankingindiaupdate.com accessed in March 2009 www.thehindubusinessline.indiamart.rbi.com accessed in March 2009 www. First Edition 2002.com accessed in March 2009 www. Sultan Chand & Sons . Mumbai 66 .google.com accessed in March 2009 www. D Malhotra.com accessed in March 2009 www.BIBLIOGRAPHY There was immense need and flow of the information while preparing the project report which was gathered through various sources mentioned below: Websites: www. 2005. Banking Sector Efficiency in Globalised Economy M&A in Indian Banking System.An Executive Handbook.banknetindia.finance.com accessed in March 2009 Newspapers: The Economic Times Books: T.in accessed in March 2009 www. Eletronic Banking & Information Technology in Banks.business-standard.com accessed in March 2009 www.wikipedia.
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