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Cisco 642-426

CISCO 642-426 Troubleshooting Unified Communications (TUC)

Practice Test
Updated: Dec 15, 2009 Version 1.9

Cisco 642-426: Practice Exam QUESTION NO: 1 LSC validation is failing on a new SCCP IP phone that you have just added to the Cisco Unified CallManager 5.0 cluster. No other IP phones are experiencing any problems with LSC validation. What can you do to help pinpoint the problem? A. Check for security alarms B. Verify that the authentication string is correct in the Cisco Unified CallManager device configuration screen C. View the SDItrace output D. Use the Security configuration menu on the IP phone to verify that an LSC has been downloaded to the IP phone Answer: D

QUESTION NO: 2

Which three capabilities can't be configured if the default dial peer is matched? (Choose three.) A. Set preference to 1 B. Invoke a Tcl application C. Enable dtmf-relay D. Set codec to G.711 E. Disable DID F. Disable VAD Answer: B,C,F

QUESTION NO: 3

.When using trace output to troubleshooting a Cisco Unified CallManager 5.0 problem, how can you collect and view the trace files? A. Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and then use the embedded RTMT tool to view the trace files B. Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and download the RTMT plug-in from the CallManager Administration page to view the trace output C. Download the RTMT plug-in from the Cisco Unified CallManager Serviceability page to view the preconfigured trace files D. Configure the proper alarms and traces on the Cisco Unified CallManager Administration page and view the output with the RTMT plug-in

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Cisco 642-426: Practice Exam Answer: B

QUESTION NO: 4 You are troubleshooting why a user can't make calls to the PSTN. You are reviewing trace files and you found where the user's IP phone initiates the call but you never see the call go out the gateway. What is the next step in troubleshooting this issue? A. Look in the SDL tracefile to see if there is a signal to another Cisco Unified CallManager node with the same time-stamp B. Look in the MGCP trace file to determine which MGCP gateway the call was sent to C. Look in the IP Voice Media Streaming APP trace file to see if an MTP was invoked D. Look in the SDL trace file to see if there is a signal to anther Cisco Unified CallManager node with the same TCP handle Answer: A

QUESTION NO: 5 Exhibit:

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www. Queue 1 D. Voice bearer traffic is mapped to which queue in FastEthernet0/2? tua lTe sts .com. Any Time. Queue 3 C. Queue 4 Answer: A QUESTION NO: 6 Exhibit: "Pass Any Exam. Please study the exhibit carefully.actualtests.co m 4 . Queue 2 B.Cisco 642-426: Practice Exam A.com Ac Your work as a network engineer at Certkiller ." .

com." . calling search spaces and translation rules have been configured. The gateway dial peer needs to prefix "011" to the called number so the PSTN knows this is an international call E. users dial the access code.You have developed a dial plan for Cisco Unified CallManager 5. After entering the debug isdn 1931 command on the MGCP gateway. All the route patterns. Cisco Unified CallManaager is not stripping the access code before sending the call to the gateway D.co m . The user's CSS does not permit international calls lTe sts Your work as a network engineer at Certkiller . Any Time. Dial Plan Installer C." followed by "011". RTMT Traces and Alarms "Pass Any Exam. Before starting up the system you wish to test the dial plan for errors.Cisco 642-426: Practice Exam Answer: A QUESTION NO: 7 . "9. You have received a trouble ticket stating that calls to international numbers are failing. you have the user attempt the call again. Please study the exhibit carefully. what is the most likely cause of this problem? .actualtests. The circuit is not configured correctly or has a physical layer issue C.com 5 Ac tua A. the country code and the destination number. To place an international call. Which Cisco Unified Call Manager tool will simplify this testing? A. Route Plan Report B.0 solution. partitions. Dialed Number Analyzer D. Base on the debug output.www. The TON in incorrect B.

Route Plan >External Route Plan Wizard B. It maps the unique TCP handle for the endpoint to the MAC address of the endpoint in the trace output C. Dialed Number Analyzer Answer: C QUESTION NO: 9 A.www.actualtests." .Cisco 642-426: Practice Exam Answer: C QUESTION NO: 8 You have just obtained a list of the following options: all patterns unassigned DN Call Park Conference Directory Number Translation Pattern Call pickup group Route pattern Message waiting Voice mail Attendant console What have you selected in order to produce this list? A.co m 6 . It adds the IP address of the endpoint in hex B.com Ac You have configured the Enable Keep Alive check under Trace Filter settings. Control Center > Feature Services C. Route Plan > Route Plan Report D. Any Time. It adds the SCCP messages and all fields sent as part of that message D. It adds TCP socket numbers between the endpoint and Cisco Unified CallManager for the session Answer: B QUESTION NO: 10 "Pass Any Exam. How does this change the trace output? tua lTe sts .

co m 7 .com Ac tua lTe sts . how can you collect and view the trace files? A.Cisco 642-426: Practice Exam When using trace output to troubleshooting a Cisco Unified CallManager 5. Configure the proper alarms and traces on the Cisco Unified CallManager Administration page and view the output with the RTMT plug-in C." . Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and then use the embedded RTMT tool to view the trace files Answer: A QUESTION NO: 11 HOTSPOT Hotspot Answer: "Pass Any Exam. Configure the proper trace settings on the Cisco Unified CallManager Serviceability page and download the RTMT plug-in from the CallManager Administration page to view the trace output B. Download the RTMT plug-in from the Cisco Unified CallManager Serviceability page to view the preconfigured trace files D. Any Time.actualtests.0 problem.www.

co m 8 .actualtests." .Cisco 642-426: Practice Exam QUESTION NO: 12 HOTSPOT Hotspot Answer: "Pass Any Exam.www.com Ac tua lTe sts . Any Time.

" .www.com Ac tua lTe sts .co QUESTION NO: 13 HOTSPOT m 9 .actualtests.Cisco 642-426: Practice Exam Hotspot Answer: "Pass Any Exam. Any Time.

S2 upgraded to S1 B.cisco.2 TAC Case Priority Definitions To ensure that all cases are reported in a standard format. Any Time. Priority 1 (P1)-Your network is "down" or there is a critical impact to your business operations. but most business operations remain functional. Cisco has established case priority definitions.www." . A. or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit all necessary resources around the clock to resolve the situation. Priority 3 (P3)-Operational performance of your network is impaired. 3.com Ac tua lTe sts .com/en/US/partner/products/sw/netmgtsw/ps4748/products_documentation_road map09186a0 "Pass Any Exam. S3 downgraded to S4 E. S1 downgraded to S2 D. Priority 4 (P4)-You require information or assistance http://www.co m 10 .Cisco 642-426: Practice Exam QUESTION NO: 14 The operation of an existing network is severely degraded.actualtests. S4 upgraded to S1 C. S3 upgraded to S2 Answer: E Explanation: Cisco IP Solution Center Documentation Guide. You and Cisco will commit fulltime resources during normal business hours to resolve the situation. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. Priority 2 (P2)-Operation of an existing network is severely degraded. Assign the appropriate severity level as defined by the TAC Case Severity Definition.

com Ac Explanation: tua lTe sts . Any Time.co m 11 .actualtests.www.Cisco 642-426: Practice Exam QUESTION NO: 15 DRAG DROP Drag Drop question Answer: "Pass Any Exam." .

16. 100-byte ICMP Echos to 172. tua Answer: D lTe A.45 Type escape sequence to abort.! Success rate is 40 percent (2/5). The IP phone is turned off. What does this output indicate? m 12 . then the answer is A. If the PING result is 100%. C. B. Multiple equal cost paths exist from CallManager to Phone B.!. Answer: A "Pass Any Exam. Configure a share drive on the publisher to store the trace files.Cisco 642-426: Practice Exam QUESTION NO: 16 QUESTION NO: 17 What task should be completed before enabling CCM trace files in a CallManager cluster? A. Configure XML Formatted Output for Trace Analysis.1. D. ping 172." . This is also the reason why Phone A can't ring phone B. Phone A cannot call Phone B. Configure NTP on all CallManagers. we could deduce that there are multiple paths to phone B and one of them are not down. The IP path from CallManager to Phone B has a 20% packet loss problem. Any Time. but the switch port it connects to is accessible via IP.16.co IP Phone A can make calls to some but not all phones.www. and one is currently unusable.1. D. C. Sending 5.com Ac Explanation: From the PING result. sts . B. timeout is 2 seconds:.actualtests. Install the Trace Collection Tool Plugin.45. CallManager has a good IP path to Phone B. The following is the extended ping output from the router interface on the CallManager subnet to the Phone B subnet.

actualtests.www. Queue 2 C.Cisco 642-426: Practice Exam QUESTION NO: 18 Following is a partial configuration of an access layer switch: mls qos map cos-dscp 0 8 12 16 28 32 40 46 mls qos ! spanning-tree mode pvst spanning-tree extend system-id ! interface FastEthernet0/1 switchport trunk encapsulation dot1q switchport mode trunk no ip address wrr-queue cos-map 1 6 7 wrr-queue cos-map 2 5 wrr-queue cos-map 3 2 3 4 wrr-queue cos-map 4 0 1 spanning-tree portfast ! interface FastEthernet0/2 switchport access vlan 20 switchport trunk encapsulation dot1q switchport mode dynamic desirable switchport voice vlan 20 no ip address mls qos trust device cisco-phone mls qos trust cos wrr-queue cos-map 1 6 7 wrr-queue cos-map 2 5 wrr-queue cos-map 3 2 3 4 wrr-queue cos-map 4 0 1 spanning-tree portfast ! Voice bearer traffic is mapped to which queue in FastEthernet0/2? A." .com Ac tua lTe sts . Queue 3 D. Queue 4 Answer: B "Pass Any Exam. Queue 1 B.co m 13 . Any Time.

cosn]] Command Modes Global configuration Usage Guidelines CoS assigned at the ingress port is used to select a CoS priority at the egress port. and allows the system administrator or TAC staff to selectively run diagnostic traces at two levels: "Pass Any Exam. 7 4 Release Modification 12. maestro tool Answer: C Explanation: Cisco Unity Troubleshooting Guide (With Lotus Domino). diagnostic tool D.pdf QUESTION NO: 19 Which unity troubleshooting tool would be used to diagnose problems with skinny and MWI? A.cisco.. 2. trace tool B.actualtests. values 4 and 5 to CoS priority 3.com/application/pdf/en/us/guest/products/ps628/c2001/ccmigration_09186a0080 4760c6.2 )WC (1) This command was introduced..1(12c )EA1 CoS values were added to the no form of this command. Any Time... It replaces the diagnostic log functionality in Maestro Tools. 3 2 4. http://www. cos1. 1. 1. and 3 to CoS priority queue 2: Switch( config)# wrr-queue cos-map 2 0 1 2 3 quidThe queue id of the CoS priority queue. 12.cosn The CoS values that are mapped to the queue id. Release 4.com 14 Ac tua lTe sts . CoS Value CoS Priority Queues 0.0(5.. configuration tool C." . and values 6 and 7 to CoS priority queue 4: Switch( config)# wrr-queue cos-map 1 0 1 2 Switch( config)# wrr-queue cos-map 2 3 Switch( config)# wrr-queue cos-map 3 4 5 Switch( config)# wrr-queue cos-map 4 6 7 This example shows how to map CoS values 0. value 3 to CoS priority queue 2.Cisco 642-426: Practice Exam Explanation: wrr-queue cos-map Use the wrr-queue cos-map global configuration command to assign class of service (CoS) values to the CoS priority queues..0(1) CiscoUnity Diagnostic Tool The CiscoUnity Diagnostic Tool allows creating and viewing of diagnostic log files to troubleshoot problems.www. Examples This example shows how to map CoS values 0. and 2 to CoS priority queue 1. Use the no form of this command to return to the default settings. The range is 1 to 4 where 1 is the lowest CoS priority queue.cosn nowrr-queue cos-map [queue-id [cos1 . wrr-queuecos-map quid cos1. 5 3 6. 1 1 2.co m .

This is a temporary change and is only in effect while the Cisco Unity Diagnostic Tool is running. 4. QUESTION NO: 20 A. 6. * Error Message: %CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure: Indicates some failure within the Cisco CallManager system. Look at the Reason Code of the error message for more information. Macro Traces-These are collections of component traces that help diagnose problems such as message waiting indicator and system problems. 2. The CiscoUnity Diagnostic Tool also allows the system administrator or TAC staff to perform the following tasks: 1. 2.actualtests. View the Event log. The Catalyst switch reset. (The default setting is 400 MB.This alarm indicates that some failure occurred in the Cisco CallManager system. B. This option provides the ability to quickly gather all or selected Microsoft Windows and CiscoUnity logs. Any Time.Monitor for other alarms and restart the Cisco CallManager "Pass Any Exam. Create new log files on demand. This eliminates many unnecessary and unrelated items from the logs. The Cisco CallManager initiated a reset. D." . Explanation . Change the display language for Windows Event log messages that are generated by Cisco Unity. Disable all traces. The IP Phone lost its keepalive after 90 seconds. The system administrator can adjust the maximum disk space allowed for all diagnostic log files. The device name was unknown.co m . Answer: D Explanation: The following event logs relate specifically to Cisco CallManager.www. 5. When a problem can be reproduced reliably.com 15 Ac The Event Viewer Application Log on the Cisco CallManager subscriber initially showed device SEP000F223984410 unregistered with a Reason Code of 9. This makes troubleshooting problems easier.Cisco 642-426: Practice Exam 1. Micro Traces-These are the component traces. It is now registered back to the Cisco CallManager subscriber. Each component has up to 32 trace levels that can be individually selected. What was the possible cause? tua lTe sts . C. Gather standard logs. The Event log files for either the local computer or another computer can be viewed and exported. Recommended Action .) The Logging Properties screen also allows the system administrator to disable all diagnostic output by clearing the Diagnostic Output check box. Configure log settings. 3. the system administrator can close all existing log files and create new log files prior to reproducing the problem. This is a quick way to return diagnostic logs to their default settings after troubleshooting efforts are complete.

com Ac tua lTe sts .com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00801 11ac2." . http://www. if necessary.shtml QUESTION NO: 21 "Pass Any Exam.www.co m 16 . This table displays the Enum definitions and reason codes.actualtests. Any Time.Cisco 642-426: Practice Exam service.cisco.

Which two trace file settings should be configured? (Choose two) A. TAC has asked you to send traces to determine the root cause. B. Select Enable XML Formatted Output for Trace Analysis. Select Enable H245 Message Trace. Select Enable ISDN Translation Trace.co m 17 . D. The switch port to the phone was shutdown.actualtests. C. B. The switch has improperly extended the trust boundary. The phone went off-hook. "Pass Any Exam. Set Debug Trace Level toDetailed.Cisco 642-426: Practice Exam Answer: D QUESTION NO: 22 Your MGCP Gateway is experiencing call setup problems on your PRI to the PSTN. C." . The phone does not have the proper DN.www. D. lTe A phone has stopped working.com Ac tua A. Given the Event Viewer output shown. what is the most likely cause? sts . Any Time.

www.com Ac tua lTe sts .Cisco 642-426: Practice Exam Answer: A. C.1q trunk and not an ISL trunk. but do not communicate with the CallManager.actualtests." .10 Id: 100016 State: Operational MTU: 1500 You have installed a new Catalyst 3524-PWR to support a small group of IP telephony users in Department 16. B. The above show interface FastEthernet 0/3 and show VLAN database. VLAN 160 needs to be entered unto the VLAN database. What is the problem? A. Answer: B "Pass Any Exam. VLAN 16 is an 80.co m 18 .D QUESTION NO: 23 Dept16SW4£show running-configuration snip ! interface FastEthernet 0/1 port group 1 ! interface FastEthernet 0/2 port group 2 ! interface FastEthernet 0/3 switchport trunk encapsulation dot1q switchport trunk native vlan 16 switchport mode trunk switchport voice vlan 160 spanning-tree portfast switchport priority extend trust ! end Dept16SW4#vlan database Dept16SW4(vlan)# show VLAN ISL Id: 1 Name: default Media Type: Ethernet VLAN 802. Fast EtherChannel is supported on only the last four ports in a Catalyst 3524-PWR. The VLAN and trunk statements are missing from FastEthernet ports 0/1 and 0/2. Any Time. D. When the IP phones are tested they receive power.

actualtests. Possible causes might be physical problems.C.com 19 Ac tua lTe sts . a bad interface card. depending on the data. or software release notes. try to narrow the number of potential causes so that you can create an efficient plan of action. You can also use these facts to eliminate potential causes from your list. Step1 When analyzing a problem.Cisco 642-426: Practice Exam QUESTION NO: 24 Which three questions should be asked of end-users in the Gathering Facts phase? (Choose three) A. "Pass Any Exam. layer 1 framing). FigureGeneral Problem-Solving Model Step2 Gather the facts you need to help isolate the symptoms and their possible causes. network administrators. Step3 Consider possible causes based on the facts you have gathered. For example. What is the problem? C. Collect information from sources such as network management systems. output from router diagnostic commands. managers. Define the problem in terms of a set of symptoms and the potential causes behind those symptoms. and other key people. draft a clear problem statement. Ask QUESTION NO: s of affected users. How often does the problemoccur B.co m .D Explanation: "What is the problem?" would go into the "Define the problem" phase. the symptom might be that the EQPT FAIL alarm has become active. When did the problem occur? D. you might be able to eliminate hardware as a cause. Any Time. For example." . At every opportunity. Did you make any changes just before the problem occurred? Answer: A. protocol analyzer traces. or the failure of some supporting entity (for example.www. allowing you to focus on software.

Step7 If the problem has not been resolved.12/24 and the CallManager that is going to control the gateway has an address of 10." .1. gather the results.co m . Remember that you want to change only one variable at a time. Use the following configuration "Pass Any Exam. You have received a trouble ticket for a recently installed MGCP gateway.4/24. and devise a plan in which only one variable at a time is manipulated. Step6 Whenever you change a variable.www.44.actualtests. The gateway address is 10. In testing it appears that the CallManager cluster cannot communicate with the gateway. Analyze the results to determine if the problem has been resolved. identifying the change that eliminated the symptom becomes more difficult. Step5 Perform each step of the action plan carefully.com 20 Ac tua lTe sts . make sure to undo any "fixes" you made in implementing your previous action plan. Before trying out a new cure.1. Any Time.cisco.Cisco 642-426: Practice Exam Step4 Create an action plan based on the remaining potential causes. Begin with the most likely cause.com/en/US/partner/products/sw/voicesw/ps1913/products_maintenance_guide_c hapter09186a QUESTION NO: 25 Use the diagram to assist in answering this questions. then the process is complete. This approach allows you to reproduce the solution to a specific problem.44. If it has. you must create an action plan based on the next most likely problem in your list. http://www. and test to see if the symptom disappears. Return to Step2 and continue the process until the problem is solved. If you alter more than one variable simultaneously. You should use the same method of gathering facts that you used in Step2.

" .co m . mgcp bund control source-interface FastEthernet 0/0 C.7 ccm-manager config ! mgcp sdp simple mgcp package-capability rtp-package mgcp package-capability sst-package no mgcp timer receive-rtcp no mgcp explicit hookstate ! ccm-manager config server 10. ! mgcp mgcp call-agent 10. To disable communication with the Cisco CallManager and redundant control agent services.4 2427 service-type mgcp version 1.www.com 21 Ac Answer: A tua lTe sts . ccm-manager mgcp B.Cisco 642-426: Practice Exam snip to resolve the problem. use the ccm-manager mgcp command in global configuration mode.1.7 ccm-manager config ! What command is missing from the configuration that will allow the CallManager to control this gateway? A.actualtests.0 mgcp dtmf-relay voip codec all mode out-ofband mgcp rtp unreachable timeout 1000 action notify mgcp modem passthroughvoice mode cisco mgcp sdp simple mgcp package-capability rtp-package mgcp package-capability sst-package no mgcp timer receive-rtcp no mgcp explicit hookstate ! ccm-manager config server 10. Any Time.44.55. ccm-managermgcp no ccm-manager mgcp Syntax Description This command has no arguments or keywords.44.1.1. ccm-manager switchback Explanation: ccm-manager mgcp To enable the gateway to communicate with the CiscoCallManager through the Media Gateway Control Protocol (MGCP) and to supply redundant control agent services. use the no form of this command. Defaults Cisco CallManager does not communicate with the gateway through MGCP Command Modes Global configuration "Pass Any Exam. ccm-manager fallback-mgcp E. ccm-manager redundant-host D.

Performance Monitor B.actualtests.3(T) Cisco IOS software. What tool may be used to exhibit resource utilization on the Cisco CallManager server? . Any Time.323 gateway running 12. Real-Time Monitor sts Phone users are complaining of delayed dial tones.com 22 Ac tua lTe A. layer-2 ISDN activity "Pass Any Exam.co m ." . Event Viewer C. The output shown is a result of which two factors? (Choose two) A. You have installed a PRI circuit to an H.Cisco 642-426: Practice Exam Command History Usage Guidelines This command enables the gateway to communicate with Cisco CallManager through MGCP. This command also enables control agent redundancy when a backup CiscoCallManager server is available.www. Log Viewer D. QUESTION NO: 26 Answer: A QUESTION NO: 27 Refer to the exhibit.

Cisco 642-426: Practice Exam B. layer-3 ISDN activity C. the commanddebug isdn h323 D. the commanddebug isdn q921 E. the commanddebug isdn pri Answer: A,D

QUESTION NO: 28 You are a network engineer at Certkiller . Certkiller has a CallManager environment. In this environment, what does a media stream between devices use as its transport protocol? A. SDL B. RTP C. SCCP D. OSPF E. MGCP Answer: B

Explanation: Reference: Troubleshooting Cisco IP Telephony, ISBN: 1-58705-075-7, pages 56, 57

QUESTION NO: 29

You are a network engineer at Certkiller. Your newly appointed Certkiller trainee wants to know what the recommended maximum number of CDR records in ART is. What would your reply be? A. 1.5Million B. 2 Million C. 5 Million D. 10 Million E. 25 Million Answer: B Explanation: Release Notes for Administrative Reporting Tool for Release 1.1(1) System Requirements The following specifications apply to ART: ART Release 1.1(1) is compatible with CiscoCallManager Release 3.1(1). Make sure ART is installed on the CiscoCallManager with the primary publisher database. The ART application uses approximately 42 MB of disk space for the executable and the online documentation. ART is designed to work for an enterprise with a maximum of two million CDRs and a maximum of two "Pass Any Exam. Any Time." - www.actualtests.com 23

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Cisco 642-426: Practice Exam million records in the ART database. If the size of the CDR database exceeds the limits, the performance of ART is adversely impacted. The peak size of the ART database contains 1.5 GB. The ART application requires no maintenance other than possible upgrades when CiscoCallManager is upgraded. System administrators, managers, and users have access to ART. The system administrators can also access ART directly from the server machine. The system administrators, managers, or users can access ART by typing the URL as: "<server name>/art/Logon.jsp" where server name is the name/ipaddress of the server where ART is installed. The system administrators can also access ART directly from the Server machine The client machines can be running Microsoft Windows OS. The database is Structured Query Language (SQL) server, Version 7.0. ART uses StyleReport Pro for report generation and displays reports in PDF form using Adobe Acrobat Reader. The DialPlan for ART can be customized.

QUESTION NO: 30

In a Cisco Unity system, which troubleshooting tools can be used? (Select all that apply.) A. AA B. SA C. Maestro D. Event Viewer E. Status Monitor Answer: C,D,E

QUESTION NO: 31

You are troubleshooting an IP telephony issue. You want to digits to be displayed as they are collected. Which of the following commands should you use? A. debug vtsp dsp B. debug vtsp error C. debug vtsp session D. show dialplan digit E. show dialplan number Answer: A Explanation:

"Pass Any Exam. Any Time." - www.actualtests.com

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Cisco 642-426: Practice Exam debugvtsp dsp Use the debug vtsp dsp EXEC command to show messages from the digital signal processor (DSP) on the V. Fast Class (VFC) modem to the router. Use the no form of this command to disable debugging output. [ no ] debug vtsp dsp Usage Guidelines The debug vtsp dsp command shows messages from the DSP on the VFC to the router; this command is useful if you suspect that the VFC is not functional. It is a simple way to check if the VFC is responding to offhook indications. Sample Display The following output shows the collection of DTMF digits from the DSP: router # debug vtsp dsp* Nov 30 00 :44:34.491: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT: digit=3* Nov 30 00 :44:36.267: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT: digit=1* Nov 30 00 :44:36.571: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT: digit=0* Nov 30 00 :44:36.711: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT: digit=0* Nov 30 00 :44:37.147: vtsp_process_dsp_message: MSG_TX_DTMF_DIGIT: digit=2 http://www.cisco.com/en/US/partner/products/hw/routers/ps221/products_configuration_guide_cha pter09

QUESTION NO: 32

A. The default web site is configured as an application. B. Directory browsing is enabled in the Virtual Directory tab. C. Anonymous Access is unchecked in the Directory Security tab. D. ScriptOnly permissions are selected under the execute permissions section. E. Read and Execute permissions are selected under the execute permissions section. Answer: C,D Explanation: The Cisco unity sever cannot be accessed from internet explorer. Verify internet information server permissions. Under execute permissions, Click Script only. Under Anonymous Access and Authentication control click edit. Confirm that the Anonymous Access box is unchecked. Page 10-40 CIPT troubleshooting. "Pass Any Exam. Any Time." - www.actualtests.com 25

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www." . You want to open a case on your Cisco Unity Server. Answer: A QUESTION NO: 34 QUESTION NO: 35 You are a network engineer at Certkiller . Cisco Unity notifies the IIS service. The Windows 2000 Event Viewer becomes your primary source of information.co m .xml lTe sts In which of the following formats can the Cisco CallManager (CCM) trace file be generated? (Choose all that apply.Cisco 642-426: Practice Exam QUESTION NO: 33 You are a network engineer at Certkiller . . Subscriber Configuration E.txt F. Any Time.) .F tua A. .htm D. .rtf E. which means that the only way to proceed is to restore your most recent backup.doc C. . B. . which begins to record all SNMP traps.actualtests. Port Usage B. Unresolved References D. What would your reply be? A.com 26 Ac Answer: E. Administrative Access Activity Answer: B "Pass Any Exam. Windows 2000 starts the Dr. The IIS service stops. Which report must you provide to the Cisco Technical Assistance Center (TAC)? A.csv B. System Configuration C. Watson program. . C. D. Your newly appointed Certkiller trainee wants to know what will happen when a serious problem occurs that Cisco Unity does not handle.

com 27 Ac tua lTe sts . In which event log would you look? A. Some of this information can be obtained by using the Gather Unity System Info utility. and speed of processors. and version (if applicable). See the "To Determine the CiscoUnity-CM TSP Version in Use by Using the Avskinny. System Information Have the following system information ready when you call. Number of subscribers in the Exchange database.1(1).cisco. Build number(s) of any software releases or upgrades installed. such as fax or UniModem.ini File in Use" procedure. Phone system integration. model. Note In versions earlier than 3. CiscoUnity version currently in use." . See the "To Determine the Name of the Switch.tsp File" procedure. Number of subscribers in the CiscoUnity database. Name of the CiscoUnity switch. CiscoUnity-CM TSP version currently in use. RealSpeak TTS version currently in use. or the "To Determine the CiscoUnity Version in Use by Using the AvCsMgr. including the manufacturer. Any Time. You want to view all logs generated by the Unity system. or is it usually less than 80 percent?) http://www.co m . See one of the following: the "To Determine the CiscoUnity Version in Use by Using the CiscoUnity Administrator" procedure. Approximate normal CiscoUnity server CPU utilization. type.ini file currently in use. Number. Memory and pagefile size. the CiscoUnity-CM TSP was known as the AV-Cisco TSP. Exchange service packs installed.exe File" procedure. (For example. Size of the Exchange database file. This section provides procedures for gathering the system information and problem descriptions that may be requested.Cisco 642-426: Practice Exam Explanation: Reporting Problems to CiscoTAC When you report a problem to the Cisco Technical Assistance Center (TAC). available in Tools Depot. Microsoft Windows 2000 service packs installed. does the Windows task manager often show 100 percent CPU utilization.com/en/US/partner/products/sw/voicesw/ps2237/prod_troubleshooting_guide_ch apter09186a QUESTION NO: 36 You are troubleshooting a Cisco Unity system. Other telephony software or hardware installed. See the "To Determine the RealSpeak ENU Language Engine in Use" procedure. you will be asked to provide information about your system and about the problem. Hard disk size and free space available.actualtests. Number and type of voice ports installed.www. Unity "Pass Any Exam.

Once you reboot the system. Once you press the Apply button. D." .com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_c hapter09186a CCMCDR Account "Pass Any Exam. E. Security E. B. the Cisco Tomcat service. When will these changes be applied to the system? . Immediately. CCMServiceRD E. CCMServiceDR Answer: A Explanation: 33. System D. the explanation is found at: http://www. Any Time. CCMService C. Once you reload the registry. Page 1032 CIPT QUESTION NO: 37 Answer: A QUESTION NO: 38 A.co m You make configuration changes to the registry on a Cisco Unity system. and the CR Analysis and Reporting tool? tua lTe sts A.Cisco 642-426: Practice Exam B.com 28 Ac Which of the following accounts supports the Cisco Call Detail Record (CDR) insert service. CCMCDRInsert D. Correct. Once you refresh the registry.actualtests. CCMCDR B. C. Events C.cisco. Cisco unity writes events only to the Windows application log.www. . Application Answer: E Explanation: A report can be generated for all application events on the Cisco unity server or for the events that apply only to Cisco unity.

QUESTION NO: 39 You are a network engineer at Certkiller . CautionCisco requires that the same password exist on every server in the cluster. this account gives you access without logging into NT.Cisco 642-426: Practice Exam The CCMCDR account supports the Cisco CDR Insert service. CautionCisco requires that the same password exist on every server in the cluster." . Hardware version information for the media convergence server.co m 29 . Most of the system does not use this account. CautionCisco requires that the same password exist on every server in the cluster. B. CCMUser Use the CCMUser account for anonymous access to the CiscoCallManager web site. The CCM software versions that are running on the server. C. You only use the sa password during installation and migration. SQL Server Administration ( sa ) Account This account serves as the default SQL Server administration account. D.www. CCMService Account The CCMService account supports the Cisco Extended Functions service and the Cisco RIS Data Collector service. The component version number of all currently connected RTP streams. Answer: A QUESTION NO: 40 "Pass Any Exam. CautionCisco requires that the same password exist on every server in the cluster. the Cisco Tomcat service. CCMEML Account The CCMEML account supports the CiscoCallManager Extension Mobility Logout service. This account supports the Cisco Database Layer Monitor service and must be the same on every machine in the cluster for database replication to work properly. What would your reply be? A. When you are accessing the CiscoCallManager web pages. CCMServiceRW Account The CCMServiceRW account supports the CiscoCallManager and CiscoCTIManager services. SQLSvc Account The SQLSvc account functions as the core account that is used for server-toserver interaction within a CiscoCallManager system.com Ac tua lTe sts . CautionCisco requires that the same password exist on every server in the cluster. Your newly appointed Certkiller trainee wants to know what information is contained in the Cisco CallManager (CCM) Component Versions page.actualtests. and the CDR Analysis and Reporting (CAR) tool. The operating system version that is running on the server. CautionCisco requires that the same password exist on every server in the cluster. Any Time. CautionCisco requires that the same password exist on every server in the cluster.

D. 9 Answer: A QUESTION NO: 41 You want to use the Admin Serviceability Tool (AST) to monitor device status. system performance.actualtests. Any Time. and device discovery? Which two protocols does the AST use to perform this function? (Choose all that apply. and device discovery. CDP B. It also connects directly to devices using HTTP for troubleshooting system problems. Which Cisco severity code indicates the severity of "emergency: system unusable"? A." .E QUESTION NO: 42 You are a network engineer at Certkiller . What will your reply be? (Choose all that apply. 7 E.) A. UDP C. page 5-35 CIPT tua lTe sts .Cisco 642-426: Practice Exam You are a network Administrator at Certkiller . RTP D.www. Traffic counts by station. TCP E. B.com Ac Explanation: The AST uses the HTTP and TCP protocols to monitor device status. Percent broadcast traffic C. HTTP Answer: D.) A. 1 C. "Pass Any Exam. Your newly appointed Certkiller trainee wants to know what capabilities network monitoring tools provide.co m 30 . You view a system error message on a log server outside of the Cisco ICS system manager. system performance. Protocol distribution by the Layer 2 protocol. Protocol distribution by the Layer 3 protocol. 4 D. 0 B.

Using other characters might prevent other users from finding your device on the network http://www.) A. Any Time. To make a clear problem statement. the letters a through z. How it relates to past known and definitively resolved network issued.D Explanation: Reference: Page 6-6 CIPT QUESTION NO: 43 You are a network engineer at Certkiller . E. "Pass Any Exam.www. The comparison of your baseline network to your testing environment. A set of causes and their associated effects. You want to make a clear problem statement. CertK (01) Answer: A.actualtests.Cisco 642-426: Practice Exam Answer: A. You are installing an SPE card installed in a Cisco ISC 7750. The network topology.com/en/US/products/hw/voiceapp/ps967/products_installation_and_configuration _guide_chap sts .C QUESTION NO: 44 You are an assistant technician at Certkiller . Host names should contain only the numbers 0 through 9. CertK 01 B. B. Answer: C Explanation: A systematic approach to troubleshooting consists of a sequence of steps. Page 2-7 CIPT. C. the letters A through Z. You are troubleshooting an network problem." . CertK 01 E. and hyphens (-). Your newly appointed Certkiller trainee wants to know which of the following host names he can use on the SPE card.B. A set of symptoms and their associated causes.com 31 Ac tua lTe Explanation: Host names should be no more than 15 characters long. CertK :01 C. CertK -01 D. define the problem in terms of a set of symptoms and associated causes. What will your reply be? (Choose all that apply.co m . D. What must you define? A.cisco.

Do not remove access lists so as to maintain security.C. Answer: A. Make sure you notify all users of the impact of the changes. lTe You are an assistant technician at Certkiller . Carefully considering the facts you have gathered from listening to expert Cisco TAC support. C. Minimize the extent or duration of potential security lapses. Make sure changes do not make the problem worse. if so reverse the changes.Cisco 642-426: Practice Exam QUESTION NO: 45 What should you do when implementing an action plan? (Choose all that apply. Limit the impact of the changes you make from other users. Maintain backup configurations of the most important routers and switches in your network. Brainstorming with colleagues while considering the gathered facts. B.com Ac tua A. The first step is to consider the least likely possibilities and eliminate them. Make sure that the changes you make do not make the problem worse.co m 32 . B. Break the problem into small steps and assign each one to small steps and assign each one to a separate expert so you can maximize the use of your existing knowledge base. Collaborate with other TAC centers that may have a greater concentration of voice expertise. C. D. D. Listening carefully to expert Cisco TAC support. You want to isolate the problem.) A. Split troubleshooting possibilities into logical domains. You are troubleshooting a network problem. What would be an important step in accomplishing this goal? sts QUESTION NO: 46 . "Pass Any Exam." . C. Which of the following steps is part of the IPTT model action plan recommended by Cisco for troubleshooting IP telephony? A. B.www. Eliminating facts that are not supported when brainstorming with experts.D Explanation: When developing and executing the action plan be specific. Page 2-20 CIPT Answer: C QUESTION NO: 47 You want to perform some IP telephony troubleshooting. Any Time.actualtests. D.

Answer: A QUESTION NO: 50 You are a network Administrator at Certkiller . It supports the new data features and traffic patterns. Any Time. Answer: A. B. It replaced obsolete data network benefits. D.) A. What other factor must you also understand? A. Router show and debug commands D. It supports the existing data network. D.com 33 Ac tua lTe sts . which two of the following statements are true? (Choose all that apply. Page 2-18 CIPT QUESTION NO: 48 With regard to IP telephony network infrastructures. E. Customer service issues such as determining agent workspace satisfaction. The existing data network carries less risk and also less reward. You want to gather information about IP telephonyrelated problems." . C.C QUESTION NO: 49 Troubleshooting IP telephony networks is more than just understanding Legacy networking equipment and new voice functional equipment. The progression and history of why VoIP technology is being adopted.) A. Unity Server Performance Monitor C.actualtests.Cisco 642-426: Practice Exam Answer: A Explanation: Use the partitioning effect.www.co m . Customer service issues such as QoS. CTI Server Performance Monitor B. IT management issues such as unreliable service. CatOS switch show and debug commands "Pass Any Exam. The infrastructure can be a common source of troubleshooting. Split the troubleshooting possibilities into logical domains that are isolated from each other. B. C. Which two tools can you use? (Choose all that apply.

D QUESTION NO: 51 With regard to Cisco CallManager (CCM). Voice Gateway or Gatekeeper bandwidth monitor Answer: C. CCM provides the same functionality as Legacy ACD systems. Any Time. "Pass Any Exam. invalid css and partition setup. Voice response verification C. B. Advanced customization issues D." . D. ex . m Answer: C 34 .www. Automatic call transfers B.Cisco 642-426: Practice Exam E. CCM is relatively easy to configure.actualtests. CCM is the first place to look when troubleshooting VoIP issues. Voicemail agent response levels Answer: C QUESTION NO: 53 DRAG DROP Match the routing command with the tool that enables it to give Layer 3 troubleshooting information. C. QUESTION NO: 52 Which of the following troubleshooting issues is related to Cisco Unity? A.com Ac tua lTe sts . CCM keeps most of the common voice troubleshooting issues from being attributed to a configuration problem. which of the following statements is true? A.co Explanation: Not D: You could very easily have common voice problems from a misconfigured CallManager.

"Pass Any Exam.com Ac tua lTe sts .www. Any Time.actualtests." .Cisco 642-426: Practice Exam Answer: QUESTION NO: 54 DRAG DROP Match each command with its function.co m 35 .

" .www.actualtests.Cisco 642-426: Practice Exam Answer: Explanation: Reference: IPTT self-study guide volume 1 page 2-14 (642-425) QUESTION NO: 55 DRAG DROP "Pass Any Exam. Any Time.co m 36 .com Ac tua lTe sts .

"Pass Any Exam.Cisco 642-426: Practice Exam Match the priority levels to their descriptions. Answer: Place the steps to escalate telephone service provider-related problems in the correct order." .actualtests.www.co m 37 .com Ac tua QUESTION NO: 56 DRAG DROP lTe sts . Any Time.

Cisco 642-426: Practice Exam QUESTION NO: 57 You want to report an issue to a telephone service provider. You should sufficiently test the problem. B. Any Time.co Answer: m 38 ." . You should call the main repair number for business.com Ac tua lTe sts .) A.www. "Pass Any Exam.actualtests. What are the three most important principles to remember when doing this? (Choose all that apply.

Documentation can be used to assign responsibility for issues. D.co m 39 . or channel representative. Documentation is necessary to assign liability for issues if needed.E. C. You make sure they know you are a Cisco partner. reseller. Answer: C. What will your reply be? (Choose all that apply.F QUESTION NO: 58 You are a network engineer at Certkiller . Documentation can be used to assign responsibility and liability for issues if needed. B. A few of those status names are listed in the table.com Ac The Bug Navigator shows the status on bugs you are investigating. Any Time. the documentation can be used to repair the problem quickly. If the problem occurs in a different part of the network. Your newly appointed Certkiller trainee wants to know why documentation is necessary. then the fix that was used may not have been the actual fix. You make sure you have your Cisco Service Contract Number available when you call." . tua lTe sts . F.) A. D. Answer: A. You should be aware that your service ticket is not the only ticket that the service center is working. F.E.F QUESTION NO: 59 DRAG DROP "Pass Any Exam. Another underlying problem might pop up and documentation allows you to start where the previous troubleshooting ended.Cisco 642-426: Practice Exam C. E. Match the status with its description. E. Your service provider may not be bale to troubleshoot your issue without documentation.www. If the problem returns.actualtests.

Which two of the following methods are NOT recommended? (Choose all that apply. Your production network is down. but most business operations continue. You need information concerning Cisco product capabilities. You assign P3 if your network performance is degraded.www. You and Cisco will commit all necessary resources around the clock to resolve the situation.com 40 Ac tua lTe sts .actualtests. You assign a priority of P3 to the problem to get the information you need for a Cisco product in amore timely manner. or basic product configuration data. You want to escalate the problems. You assign P2." . Your production network is severely degraded and affects insignificant aspects of your business operations. Answer: A. Priority 1 (P1)-Your network is "down" or there is a critical impact to your business operations. with the potential of causing critical impact to business operations if service is not restored quickly. E. You assign P4. B. Cisco has established case priority definitions. Any Time. You are willing to commit substantial resources around the clock to resolve the situation. or significant aspects of your "Pass Any Exam. installation advice. You assign P1. Priority 2 (P2)-Operation of an existing network is severely degraded.D Explanation: TAC Case Priority Definitions To ensure that all cases are reported in a standard format.Cisco 642-426: Practice Exam Answer: A. D. Network functionality is noticeably impaired.co You are troubleshooting IP telephony problems. C. You are not willing to commit full-time resources during business hours to resolve the situation.) m QUESTION NO: 60 .

com/en/US/partner/products/sw/netmgtsw/ps4748/products_documentation_road map09186a0 "Pass Any Exam. C.Cisco 642-426: Practice Exam business operation are negatively affected by inadequate performance of Cisco products. As soon as you see any degradation in your network. There is little or no effect on your business operations.com Ac tua lTe sts . You and Cisco will commit fulltime resources during normal business hours to resolve the situation.co m 41 . When the problem happens for the second time and the first case has not been resolved yet. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels. B. http://www. When a P3 or P4 situation occurs and you are closer to a telephone then your Internet-ready desktop.cisco. http://www. Priority 4 (P4)-You require information or assistance with Cisco product capabilities.www. E. Cisco has established case priority definitions. Your newly appointed Certkiller trainee wants to know when it would be appropriate to open a case via telephone A. but most business operations remain functional. When a P1 or P2 situation occurs.com/en/US/partner/products/sw/netmgtsw/ps4748/products_documentation_road map09186a0 QUESTION NO: 61 You are a network engineer at Certkiller . Any Time. There is little or no effect on your business operations. installation. or configuration. When a P3 or P4 situation occurs.actualtests. You and Cisco will commit fulltime resources during normal business hours to resolve the situation. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.cisco. Answer: A Explanation: TAC Case Priority Definitions To ensure that all cases are reported in a standard format. Priority 3 (P3)-Operational performance of your network is impaired. but most business operations remain functional. Priority 3 (P3)-Operational performance of your network is impaired. Priority 1 (P1)-Your network is "down" or there is a critical impact to your business operations." . or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. Priority 2 (P2)-Operation of an existing network is severely degraded. D. installation. You and Cisco will commit all necessary resources around the clock to resolve the situation. or configuration. Priority 4 (P4)-You require information or assistance with Cisco product capabilities.

Cisco resellers. Answer: "Pass Any Exam.E QUESTION NO: 63 DRAG DROP May valuable. Customers who are registered with Cisco.com and hold a valid Cisco Service Agreement. Match the tool to its task. Answer: A. B. Any Cisco customer D. Cisco employees.actualtests. Partners who are registered with Cisco.com and hold a valid Cisco Partner Service Agreement. C. E.com Ac tua lTe sts ." .D.www.co m 42 . Any Time.Cisco 642-426: Practice Exam QUESTION NO: 62 Which of the following are allowed to access the Cisco Technical Assistance Center (TAC) home page? (Choose all that apply) A. time-saving tools are available in the Tools and Utilities module.

D. what are two reasons it is important to be able to troubleshoot all current network issues? (Choose two) sts . tua lTe As a VoIP network troubleshooter. "Pass Any Exam.co m . Technical Assistance Center (TAC) engineers handle the problems directly. you can open a P2 case via telephone and then renew your contract. D. C. B. C. Any Time. timeliness is not important but convergence is what allows you to be able to take advantage of the new bandwidth.B QUESTION NO: 65 Which statement is true about opening a P1 or P2 case via telephone? A.Cisco 642-426: Practice Exam Explanation: QUESTION NO: 64 Answer: A. E." .www. You must make sure that you use the special priority card number whenever you call. If your service contract has lapsed. The voice network relies completely on the existing network foundation.actualtests. Voice functionality depends primarily on maintaining your existing routers and switches. B. Because increases bandwidth exists. Technical Assistance Center (TAC) engineers are available to customers and partners. Timeless is very important when adding VoIP networking equipment.com 43 Ac A. The voice network does not rely on the existing network but you need to be able to perform VoIP upgrades.

Use the no form of this command to disable debugging output. 0.www. Sample Display The following output shows that a ring is detected and that the router waits for the ringing to stop before accepting the call: router # debug vpm signalssm_process_event: [1/0.3. debug vpm dsp C. [ no ] debug vpm signal Usage Guidelines The debug vpm signal EXEC command collects debug information only for signaling events. debug vpm signal Answer: D Explanation: debugvpm signal Use the debug vpm signal EXEC command to collect debug information only for signaling events. 0. 19] fxols_ringing_notssm_process_event: [1/0.Cisco 642-426: Practice Exam Answer: A QUESTION NO: 66 The Cisco CallManager includes the Trace utility. 15] fxols_onhook_ringingssm_process_event: [1/0." . 0. flow chart of the entire dial plan E. in-depth troubleshooting D. Any Time. 0.7.co m 44 . This command can also be useful in resolving problems with signaling to a PBX. digit analysis B.com Ac tua lTe sts . debug vpm spi B.B. debug vpm status D. listing of improperly routes calls Answer: A.2. detail of call processing C.C QUESTION NO: 67 Which debug vpm command shows on/off hook states? A. 6 ]ssm _process_event: [1/0.3.actualtests. Which three features does the Trace utility provide? (Choose three) A. 19] fxols_offhook_clearThe following output shows that the call is connected: "Pass Any Exam.

931 is the connection control protocol used for ISDN connections. 3] fxols_offhook_release http://www. Communication between CCM and Cisco Unity is the primary source of your IP telephony communication troubleshooting issues. Problems always result from a configuration error between the two devices. TCP in the Internet protocol stack. A. 33] fxols_disc_confirmssm_process_event: [1/0.4 student guide sts . 5 ] fxols_offhook_connectThe following output confirms a disconnect from the switch and release with higher layer code: ssm_process_event: [1/0.Cisco 642-426: Practice Exam ssm_process_event: [1/0.co m . the international telecommunications standard for providing a digital service.com 45 Ac tua lTe Explanation: The initial configuration and communication between CCM and Cisco Unity is critical. 0. 8] fxols_proc_voicessm_process_event: [1/0. 4 ] fxols_offhook_procssm_process_event: [1/0. UDP in the Transport layer of the OSI model.3. Cisco Unity configuration and communication with CCM is critical to CCM functionality. 0. Cisco Unity integrated lightly with CCM.4. 0. It is roughly comparable to ______. Any Time. 0.3.com/en/US/partner/products/hw/routers/ps221/products_configuration_guide_cha pter09186a0 08007c9c0.4.4. Answer: B QUESTION NO: 70 Which tool would you use to run Skinny and TSP traces on a Cisco Unity Server? "Pass Any Exam.cisco.3. Answer: C QUESTION NO: 69 Q . B. FTP in the Application layer. because that process sets the stage for the remainder of your Ip telephony communications troubleshooting Reference: Page 1-7 of the 642-425 v. 27 ] fxols_offhook_discssm_process_event: [1/0. ISDN. D. C. D. B. C.www. 0." .actualtests.html#xtocid7 QUESTION NO: 68 Why is it important to understand how Cisco CallManager (CCM) and Cisco Unity relate to each other? A. 0.

Any Time.exe C. press X to stop the application. rather than Maestro Tools.com 46 Ac tua lTe sts . Send the dbmon. which is helpful for real-time troubleshooting.exe Answer: D Explanation: Although the TSP trace functionality of Maestro Tools has been replaced with Cisco Unity Diagnostic tool.0(4). review the information below. Maestro Tools. http://www.shtm l#setskinny QUESTION NO: 71 "Pass Any Exam.actualtests.cisco.co m . AV-CiscoTSP.exe.com/en/US/partner/products/sw/voicesw/ps2237/products_tech_note09186a0080 094c53.txtThis routes all tracing output from the application to a file in the same directory as dbmon. Using TSPMON TSPMON must be run from a command prompt on the server console.exe or tspmon.Cisco 642-426: Practice Exam A. set HKLM\Software\Active Voice\AvSkinny\LogMgr Enabled = 0 in the registry and restart Cisco Unity before you use TSPMON.exe. Obtaining TSP Traces CiscoUnity versions 3.exe B.cisco. press Ctrl + C to stop the application. If the TSP is version 3. Do not use Ctrl + C. or you lose the last few lines of diagnostics. stsptrace. TSPMON can also be enabled through Windows Terminal Services. Send the tspmon.0(3) or 3.html Setting Skinny Traces using DBMON or TSPMON To learn how to set Skinny traces using DBMON or TSPMON. Using DBMON DBMON must be run from a command prompt on the server console. After the problem has been reproduced.log in the same directory as tspmon.1(1) and later use the CiscoUnity Diagnostic Tool. Copy the application to your system and-just before you reproduce the problem-issue this command : tspmonThis routes all tracing output from the application to a file called tspmon. TSPMON also writes the diagnostics to the current command window.com/en/US/partner/products/sw/voicesw/ps2237/prod_release_note09186a0080 0d759f. it is the best of the possible answers. to obtain TSP traces. http://www.exe > dbmon. Each utility captures trace outputs.exe." . Copy the application to your system andjust before you reproduce the problem-issue this command: dbmon.log file to your Technical Support engineer.exe D.www. the Technical Support engineer might provide you with a special application called dbmon. Note: For some Cisco Unity versions. DBMON cannot. skinnytrace. After the problem has been reproduced.txt file to your Technical Support engineer.

D. D. Your ability to demonstrate your expertise in solving current issues. The hardware versions of the queried server are different than the local console's hardware version." . Application log D. Any Time. The connection between the CCM and the SQL Server 2000 fails. System log B. Limiting the impact of the changes on other users. B. show diag B. C. The current administrator has insufficient SQL SA permissions to view information.www.co m 47 . show windiag -v C.actualtests. B. show windiagnostics "Pass Any Exam. Answer: B QUESTION NO: 73 Answer: C QUESTION NO: 74 What command returns a Windows diagnostic report from the command line? A. show dbtables Win D.com Ac A. C. Making sure that you have notified Cisco TAC so they can help with the problem if needed.Cisco 642-426: Practice Exam What is part of a successful implementation of an IPTT troubleshooting action plan? A. Fully backing up the IP telephone firmware. Answer: B QUESTION NO: 72 Which condition prevents details from appearing on the Cisco CallManager (CCM) Component Versions page? A. Security log C. CallManager log tua Where will Cisco CallManager (CCM) typically record events in the Event Viewer? lTe sts . The CCM administrator has turned Component Tracking off on the server.

Show Command Use the Show command line tool to display the contents of the system memory statistics and the Windows diagnostic information. Try to resolve a problem using the tools and resources that are available on the Cisco Technical Assistance Center (TAC) website. and Windows diagnostic information and runs from a DOS shell or from a Telnet session into the CiscoCallManager. C.Cisco 642-426: Practice Exam E. Answer: D "Pass Any Exam.html#wp1037465 QUESTION NO: 75 What is the first thing you should do when you encounter any Cisco-related problem? A.com 48 Ac tua lTe sts .ini config file. memory statistics. Any Time. the . netstat a | more-Checks for socket listens on the correct port number. You can run the show command from a DOS shell or from a Telnet session if Telnet server software is enabled. http://www. Open a case with a Technical Assistance Center (TAC) engineer. nslookup hostname-Checks for a host-name-to-IP-address resolution. show win Answer: E Explanation: Command Line Tools Command Line Tools prove useful in troubleshooting.www. The following syntax applies for the show command: show [-f <filename>] [-c <column width>] [-w <console width>] [-v] [command] Use the following parameters with the show command: show ? -Show help message show db-Show configuration database show db tables-Show database table names show db t <tablename>-Show content of the database table show win-Report Windows diagnostics Refer to the CiscoCallManager Serviceability Administration Guide for more information on the show command.actualtests. net start-Checks to see whether services are running. Call and have your Account Manager escalate the problem at P1. Open a case with Technical Assistance Center (TAC) via the TAC website or email.co m . B. D.com/en/US/partner/products/sw/voicesw/ps556/prod_troubleshooting_guide_cha pter09186a008011b368. You can display the output data on the console or save it as a text file. ping hostname-Checks that the machine can be reached via an IP." . The following list gives the available command line tools: show -Displays the CiscoCallManager database content.cisco.

SPE B. and fix for the problem only C. AvRulerEditor. symptoms.com Ac tua lTe sts . effects. FAN 3 D. cause. symptoms. Unity SA>Call Handlers Answer: D QUESTION NO: 77 When a networking problem is finally resolved.exe C. and fix for the problem only D. and fix for the problem only B.www.exe B. corrective steps. cause. steps should be taken to document the problem and its resolution.Cisco 642-426: Practice Exam QUESTION NO: 76 Which utility allows you to change the default Unity Call Handlers? A.exe D. Dohproptest." . FMM C. symptoms. and fix for the problem Answer: D QUESTION NO: 78 You see the following system error message: %SPE-Fan 3 failure-FMM-0-411000 Which element represents the Cisco subfacility? A. effect.actualtests. cause. Any Time. Syscheck. What should the documentation include? A. corrective steps.co m 49 . 411000 Answer: B QUESTION NO: 79 "Pass Any Exam. cause.

check fan C. which tool shows the gateway being used for that call? A. the SAP can remotely alert you of environmental. C.www. depending on the system's operation: 1. They can be added when redesigning the network drops the peak utilization below 85%. Access is available through the console port on the front of the card. There is insufficient information to answer this QUESTION NO: . After that time. At power up. the fans should run quietly. or operational problems detected within the system.com 50 Ac tua lTe QUESTION NO: 81 sts Answer: D . Performance Monitor Answer: B QUESTION NO: 80 The output of a network monitoring tool indicates that the average traffic bandwidth utilization is 50% and peak utilization is 85% When can VoIP applications be added to this network? A. the fans should be spinning at a low speed (low noise level). D. 3. The fans run at different speeds. 2. they should go into normal operation mode. the fans should run at high speed (high noise level) for up to 10seconds. B. They can be added when redesigning the network drops the average utilization below 45%. functional. At normal operation. One element of the CiscoICS7750 that can affect performance is the speed of its fans. Show ip route D.co m . show fan-speed Answer: C Explanation: Checking Fan Speed and Operation The SAP on the CiscoICS7750 monitors the operational status of each component in the system. During a software upgrade." . 4. What command can you use to check the fans for proper operation in a Cisco ICS 7750? A. SQL query B.Cisco 642-426: Practice Exam During a call. Event Viewer C. Following a software upgrade. the fans should "Pass Any Exam. show fan B.actualtests. Any Time. get fan-speed D. They can be added now because this utilization meets the required capacity. Working with the Fault Management Module (FMM) and ICS System Manager.

enter enable mode by typing slpenablepassword.Cisco 642-426: Practice Exam run as they do during the power-up process. 2280 QUESTION NO: 82 What is the first thing you should do to contact the service provider? A. Step 3 Enter the following command: getfan-speed :<fan#> where fan# is the number of the fan that you wish to check. 2250 AlarmCard>get fan. Step 2 At the prompt. Call your own service provider account manager to ask the best way to proceed." . open a HyperTerminal session with the SAP card. internal tools are better for identifying the source of IP telephony-related problems than external tools.SPEED : 2. C. "Pass Any Exam. D. Any Time. Answer: B QUESTION NO: 83 Which statement is true about the use of tools? A.co m . Call Cisco Technical Assistance Center (TAC) and have them connect you with the correct service provider.speed :1 INF FAN. Call the number listed in your telephone book for business repair. The following is an example of output that shows fans running at normal operation: AlarmCard>get fan.speed :4 INF FAN.speed :3 INF FAN. Call the customer service department and begin the escalation process. Generally. C.SPEED : 4.SPEED : 1. external tools are better for identifying the source of IP telephony-related problems than internal tools.speed :2 INF FAN. The choice of an internal tool versus an external tool should be based on the individual's experience. 2250 AlarmCard>get fan. The choice of an internal tool versus and external tool should be based on the symptoms of the problem. 2250 AlarmCard>get fan. Follow these steps to check the fans for proper operation: Step1 On a PC. followed by the password for the card.www. B.SPEED : 3.actualtests. D.com 51 Ac tua lTe sts . B. spinning fast for about 10 seconds and then slowing down to normal operation. Generally.

co m 52 .actualtests. _MC B. D. A B.Cisco 642-426: Practice Exam Answer: B QUESTION NO: 84 Which statement about the Cisco Technical Assistance Center (TAC) Software Center is true? A. C. Answer: C QUESTION NO: 85 Answer: B QUESTION NO: 86 You use the Windows 2000 Event Viewer to generate a report for application events that apply only to Cisco Unity. C D. What can you use as a filter to ensure that you receive only Unity events? A. B. D lTe sts Exhibit: What is the default location used to store system reports generated with the Cisco Unity System Administration tool on a Cisco Unity Server? . The Software Center contains links to other software-related online auto configuration utilities such as the CCM Auto Config (CAC) and VoIP Solution Search (VoSS). The Software Ceneter is a gateway to all of the newest training devices that Cisco provides. _Unity C. You can search. click Software Center on the Cisco home page." . Any Time. access.www. To access theSoftware Center. _AVVID D. B C. and download software and firmware upgrades from theSoftware Center. _Activevoice Answer: A "Pass Any Exam.com Ac tua A.

as well as modify the event which is monitored. or for the events that apply only to CiscoUnity. and who receives notification. Because the Example Administrator is the only member of this distribution list by default. voice mail." . click Programs > Administrative Tools > Event Viewer). P3 C.com Ac tua lTe sts . Note that CiscoUnity writes events only to the Windows application log.Cisco 642-426: Practice Exam Explanation: Event Notification Utility The Event Notification utility sends e-mail. Any Time. the utility can also automatically restart the CiscoUnity server when a specified event occurs. refer to the Windows Event Viewer online Help. it does not write events to the system or security logs.www. You can also add new event notifications. see the "Event Log Report" section. The notification settings for the default event notifications specify that an e-mail is sent to the System Event Messages distribution list. P1 B. For more information on Windows events. You can also view application events by using the Windows Event Viewer (from the Start menu. "AvLogMgrSvr_MC"). QUESTION NO: 87 Which priority level indicates that if you do not get help right away you are in a very serious trouble? A.co m 53 . Reboot CiscoUnity The utility notifies you and automatically restarts CiscoUnity when an application event that you specify occurs. such as those which require the CiscoUnity server to automatically restart. There are two types of event notifications that you can create: Type Action NT Event Log The utility notifies you when an application event that you specify occurs. You can disable or enable existing event notifications. are disabled. The Event Notification utility has several default event notifications predefined. P4 D. You can identify the CiscoUnity events in either the Event Log report or the Event Viewer as those events that end in "_MC" (for example. how you are notified when the event occurs. such as "Disk almost full." In addition. Both P1 and P4 because a case must progress through each step of the escalation process in order to get to the highest level. though some event notifications. assign the appropriate subscriber(s) or public distribution list to the list to ensure that someone receives event notifications.actualtests. The utility monitors the Windows application log and sends notification when a specified event occurs. To generate an Event Log report for all application events on the CiscoUnity server. or both to subscribers or public distribution lists in response to an error condition or potential problem on the CiscoUnity server. Answer: A "Pass Any Exam.

118. enhancement bugs Answer: A.B QUESTION NO: 90 Why is troubleshooting voice networks complex? A. 67 E. operating system D. TCPPid = [2.www.1183] C.118. C.co m .129.67] Which is the exact answer? A. SEP0006D74B0F19 B.129. [2.100.121 D. product name C.Send KeepAlive to Device Controller Devicename=SEP0006D74B0F19.11. [2.11.67] Answer: D QUESTION NO: 89 The Bug Navigator allows you to search for known bugs based on which two parameters? (Choose two) A. It takes a great deal of education to have a thorough understanding of existing and upgraded systems and equipment.actualtests. exibit : InboundStim .com 54 Ac tua lTe sts ." .83.keepAliveMessage . Device Controller=[2.100.83.Cisco 642-426: Practice Exam QUESTION NO: 88 Refer to following TCP Handle. "Pass Any Exam. bug pervasiveness E. 10. B. The older technology is more difficult to understand because education is becoming less available. feature set B. New technology and equipment are required to allow VoIP to occur on an existing network infrastructure. Any Time.121 Port=50699.1183] IpAddr=10.

Some downtime can be tolerated because if the increase in network efficiency. Cisco Unity SA Answer: B QUESTION NO: 92 When using Call Detail Record (CDR) to troubleshot the IP telephony network.www. but anything over 7. Determine what a successful call looks like in the CDR. what must you be bale to do to use these tools effectively? A. A Cisco Unity voice-mail box has not yet been created for the new employee "Pass Any Exam. Understand when to use the CDR information and when to use the Call Management Record (CMR) information for troubleshooting. Event Viewer C. Any Time. B. Understand CDR and Call Management Record (CMR) information interacts. Answer: B QUESTION NO: 93 You have received a trouble ticket from Certkiller at extension 2001.com 55 Ac tua lTe sts . Answer: D QUESTION NO: 91 You receive a startup message saying that "At least one service or driver failed during startup" What should you check? A. What is one possible cause of this issue? A." .co m . C.actualtests. D. Understand how CDR information relates to the partitions and Calling Search Spaces in the CallManager.5& is unacceptable. The new employee's phone is not registered with Cisco Unified CallManager due to a physical cable or IP connectivity issue B. Call Viewer B. When Jack Bill attempts to cal 2005 she hears a message that her call can't completed as dialed. which states that she can't call a new employee who has been assigned extension 2005. Status Monitor D.Cisco 642-426: Practice Exam D.

co m 56 . The IP Phones have not been assigned a CSS D.www. Any Time.com Ac A.0 Cluster. Certkiller's CSS does not contain the partition assigned to extension 2005 Answer: D QUESTION NO: 94 LSC validation is falling on a new SCCP IP Phone you have just added to the Cisco Unified CallManager 5.Cisco 642-426: Practice Exam C. What can you do to help pinpoint the problem? A. Check for security alarms D." . Verify that the authentication string is correct in the Cisco Unified CallManager device configuration screen B. During testing you discover that you can't place calls between IP Phones. A database replication issue is preventing calls between phones tua You have placed all DNs in the phones partition. An access list is blocking SCCP packets in your voice VLAN C.actualtests. An access list is blocking RTP streams in your voice VLAN B. but you can place calls to the PSTN and voice mail What is one possible cause of this issue? lTe sts . Use the security configuration menu to the IP hone to verify that an LSC has been downloaded to the IP phone C. Extension 2005 was not assigned a partition D. View the SDItrace output Answer: B QUESTION NO: 95 Answer: C QUESTION NO: 96 Exhibit: "Pass Any Exam. No other IP Phones are experiencing any problems with LSC validation.

Cisco 642-426: Practice Exam Answer: D QUESTION NO: 97 Exhibit: "Pass Any Exam. resulting in only seven digits being sent to the gateway tua lTe You are in charge of Troubleshooting Cisco Unified Communications in certways. To place a call.www. Any Time. Based on the debug output.323 gateway. and then let the user attempt the call again.com Users report that calls to local PSTN numbers are failing. The gateway dial peer needs to prefix the access code to the called number C." . B. Cisco Unified CallManager users dial the access code "9. There is a physical layer issue with the circuit D.com Ac A. The call is not matching an inbound dial peer resulting in a codec mismatch." followed by seven digits. what is the most likely cause of this problem? sts .co m 57 .actualtests. You enter dialpeer command on the H. Cisco Unified CallManager is stripping the access code.

11X! E. 1[1-4]XX C. The ccm-manager redundant-host command needs to be added to the gateway tua lTe sts Your work as a network engineer at Certkiller . During testing you discover the gateway is not switching to the secondary call agent when the primary call agent is unreachable. A Cisco Unified CallManager group that includes the secondary call agent needs to be assigned to the gateway C. The ccm-manager fallback-mgcp command needs to be added to the gateway B. which of the route patterns will selected B.co m ." . The calling search space assigned to Device B contains only Partition A. 1[^2-8]XX "Pass Any Exam. When Device B dials 1136.Cisco 642-426: Practice Exam Answer: D QUESTION NO: 98 Partition A Contains four route patterns. What needs to be done to allow the MGCP gateway to use a different call agent if the primary fails? .www. 1[14]XX D. You have received a trouble ticket stating that users can't place calls on the PSTN. The gateway needs to be defined as a non-gatekeeper-controlled intercluster trunk with the secondary Cisco Unified CallManager defined D. Any Time.actualtests.com.com 58 Ac A. Please study the exhibit carefully.

www. Please study the exhibit carefully. A Cisco Unified CAllManager group that includes the secondary call agent needs to be assigned to the gateway C. The gateway needs to be defined as a non-gatekeeper-controlled intercluster trunk with the secondary Cisco Unified CallManager defined D.com Ac Your areworking as a network engineer at Certkiller . Any Time." . The ccm-manager redundant-host command needs to be added to the gateway Answer: B QUESTION NO: 100 "Pass Any Exam. What needs to be done to allow the MGCP gateway to use a different call agent if the primary fails? tua lTe sts .Cisco 642-426: Practice Exam Answer: B Explanation: We must apply the closest match rule so the best answer is 1[14 ]XX .actualtests. During testing you discover the gateway is not switching to the secondary call agent when the primary call agent is unreachable.com. The ccm-manager fallback-mgcp command needs to be added to the gateway B. QUESTION NO: 99 Exhibit: A. You have received a trouble ticket that users can't place calls to the PSTN.co m 59 .

60 ." . The IP phone hasn't registered with SRST. D. B.actualtests.Cisco 642-426: Practice Exam Refer to the exhibit.co m A.323 gateway has lost the D channel on the PRI. A user at BR1 is on a call to the PSTN through the PRI interface on the local H.com Ac tua lTe sts . The no h225 timeout keepalive command has not been configured on the gateway C. The IP WAN has just failed and the call has been dropped. Any Time.323 gateway.www. What is causing the call to be dropped? Answer: B QUESTION NO: 101 DRAG DROP Drop Answer: "Pass Any Exam. SRST hasn't been configured on the BR1 gateway. The H.

"Pass Any Exam." .co m Answer: D . route point C. The first gateway in the route group is not available.com 61 Ac tua lTe A. The trouble ticket states that the second dial tone is played only after several additional are dialed. B. A route pattern beginning with the digit "9" has been added to the route plan with the call Classification parameter set toe OnNet D.www. A route pattern beginning with the digit "9" has been added to the route plan without the provide outside dial tone check box selected QUESTION NO: 103 Answer: B QUESTION NO: 104 The outbound access code from the CallManager is not being stripped. D. C. The Cisco Unified CallManager server is experiencing CPU spikes. The following configurations are set: Route Pattern / Hunt Pilot Configuration Discard Digits = PreDot Route / Hunt List Detail Discard Digits to NoDigits What is the most likely solution? A. Set Called Party Transformations under Route Pattern to NoDigits Change. Set Calling Party Transformation under Route Pattern to <NONE>. What is the mostly likely cause of this problem? A.Cisco 642-426: Practice Exam QUESTION NO: 102 You have received a trouble ticket stating that users are no longer hearing a second dial tone after pressing 9 to initiate an external call. port sts Which CTI device allows queuing of calls to an unlimited depth? . causing a delay in playing the second dial tone while Cisco Unified CallManager queries the second gateway C. causing a delay in playing the second dial tone B. peer D. Set Called Party Transformations under Route / Hunt List Detail to PreDot. Any Time.actualtests. Set Calling Party Transformations under Route / Hunt List Detail to <NONE>. hunt group B.

co m . Use the following configuration output to resolve the problem: ! mgcp mgcp call-agent 10. ccm-managerredundant-host {ip-address | dns-name} [ip-address | dns-name] no ccm-manager redundanthost {ip-address | dns-name} [ip-address | dns-name] Syntax Description IP address of the ip-address backup CiscoCallManager "Pass Any Exam.44. use the no form of this command. ccm-manager redundant-host Answer: D Explanation: ccm-manager redundant-host To configure the IP address or the Domain Name System (DNS) name of one or two backup CiscoCallManager servers.1. Any Time.actualtests.4 2427 service-type mgcp version 1. ccm-manager switchback C.com 62 Ac tua lTe sts .www. ccm-manager fallback-mgcp B. it is not switching to the secondary call agent when the primary call agent is unreachable.44. ccm-manager switchover-to-backup D.1.7 ccm-manager config ! What command needs to be added to this configuration to allow the MGCP gateway to use a different call agent if the primary fails? A.0 mgcp dtmf-relay voip codec all mode out-ofband mgcp rtp unreachable timeout 1000 action notify mgcp modem passthrough voice mode cisco mgcp sdp simple mgcp package-capability rtp-package mgcp package-capability sst-packateno mgcp timer receive-rtcp no mgcp explicit hookstate ! ccm-manager mgcp ccm-manager config server 10. To disable the use of backup Cisco CallManager servers as call agents.Cisco 642-426: Practice Exam Answer: A QUESTION NO: 105 You have received a trouble ticket for a recently installed MGCP gateway." . use the ccm-manager redundant-host command in global configuration mode. It appears that under testing the gateway.

2 and implemented on the Cisco IAD2420 series routers.2(2 )XN Support for enhanced MGCP voice gateway interoperability was added to Cisco CallManager Version3.0 and the CiscoVoiceGateway200 (VG200). Any Time." .actualtests. The CiscoCallManager server that was defined with the mgcp call-agent command has the highest priority (that is. 12. the IP address of the backup CiscoCallManager is 10.co m 63 . Examples In the following example.1 for the Cisco2600 series. DNS name of the dns-name backup CiscoCallManager server .2(11)T and Cisco CallManager Version 3.www.2(4 )T The command was integrated into Cisco IOS Release 12.0. and the CiscoVG200.2(2 )XA The command was implemented on Cisco2600 series and Cisco3600 series .com Ac tua lTe sts .0.Cisco 642-426: Practice Exam server .1(3 )T This command was introduced with CiscoCallManager Version3. Defaults If you do not configure a backup CiscoCallManager. the redundancy is disabled.2(4 )T .2(11 )T This command was integrated into the Cisco IOS Release 12. 3600 series. The DNS-name argument was added . 12.50 "Pass Any Exam. Command Modes Global configuration Command History Release Modification 12. 12. Usage Guidelines You can configure one or two backup CiscoCallManager servers.50: ccm-manager redundant-host 10. The gateway selects a CiscoCallManager server on the basis of the order of its appearance in this list. 12.0. The list of IP addresses or DNS names is an ordered and prioritized list. it is the primary CiscoCallManager server).0.

323 gateway.ht m#wp1095 QUESTION NO: 106 You have recently installed IP Phones on a centralized model. What is the most likely cause? A.com Ac tua lTe sts Explanation: In centralized processing environment.www. After dialing the last digit. the calling party receives reorder tone. Call Admission Control QUESTION NO: 107 "Pass Any Exam.actualtests. the locations feature in Cisco CallManager lets you specify the maximum amount of audio bandwidth (for audio calls) that is available for calls to and from each location.com/univercd/cc/td/doc/product/software/ios122/122newft/122tcr/122tvr/vrg_c2. the system rejects them.co m Answer: D 64 . they get a reorder tone. This limits the number of active calls and limits oversubscription of the bandwidth on the IP WAN links. users are complaining they cannot call some internal numbers.cisco. . Partition/CSS configuration issue B.Cisco 642-426: Practice Exam http://www." . and a text message displays on the phone. Any Time. Codec mismatch D. If any additional calls try to exceed the bandwidth limit. At a remote branch using a H. Gateway dial-peer configuration issue C.

0..www. Add prefix 1 to dial-peer 1 configuration to send the expected digits o the PSTN.0 192. Calls cannot be placed or received on the T1 circuit. C...6. You have verified that the Cisco CallManager is correctly configured..1 Pinging Phone B from PC A yields the following: ping 172. Access list 101 will not permit PC A to ping Phone B." . Sending 5.168. Change the destination-pattern for dial-peer 1 to 91[2-9].. D. 100-byte ICMP Echos to 172. B.0. B.actualtests.0 0. There is no IP route to the CallManager.co m . Success rate is 0 percent (0/5) What is a likely cause of the problem? A.. Answer: D A Cisco CallManager installation is unable to connect to the PSTN.[2-9]. Any Time..0. "Pass Any Exam.0. Access list 101 will not permit the IP phones to communicate with each other.6. Determine that root causes of the problem by using appropriate debug and show commands.16. Which of the following will correct the issue with outbound calls from IP Phone 4001 to 9195551234? A.4.16..com 65 Ac tua lTe sts QUESTION NO: 108 .12.Cisco 642-426: Practice Exam permit tcp any any eq 2000 permit icmp any any echo-reply ! ip route 0... timeout is 2 seconds: . There is no IP route to Phone B.4 Type escape sequence to abort.

. C. Which of the following will correct this issue? lTe sts . Add the command direct-inward-dial to dial-peer 1.actualtests. Answer: C QUESTION NO: 110 A gateway attempts to match the following inbound dial peers: The called number (DNIS) with the incoming called number The calling number (ANI) with answer address The calling number (ANI) with destination address "Pass Any Exam. Change the destination-pattern for dial-peer 5 to 14085554. B. Answer: A QUESTION NO: 109 A..com Ac tua A Cisco CallManager installation is unable to connect to the PSTN. Determine that root causes of the problem by using appropriate debug and show commands. E.. E.. Add the commands direct-inward-dial to dial-peer 1. D. Any Time. Calls from PSTN (9195551234) to IP Phone (14085554001) get dial-tone after entering the digits instead of ringing phone 4001. D. You have verified that the Cisco CallManager is correctly configured. Calls cannot be placed or received on the T1 circuit. Change the destination-pattern for dial-peer 5 to 14085554.." .Cisco 642-426: Practice Exam C.. Configure clocking on controller T1 2/0 to connect physical layer issue.... Add the command translate-outgoing called 1 under dial-peer 5.[2-9].. Configure clocking on controller T1 2/0 to correct physical layer issue.co m 66 .www. Change the destination-pattern for dial-peer 1 to 91[2-9].

the router or gateway attempts to match the configured dial-peer port to the voice-port associated with the incoming call. This attribute has matching priority over answer-address and destination-pattern. Voice-port (associated with the incoming call set-up request) with configured dial peer port (applicable for inbound POTS call legs) If no match is found in the step 3. This attribute may be useful in situations where you want to match calls based on the calling number (originating). the dial-peer first added in the configuration is matched. Calling Number (ANI) with destination-pattern If no match is found in step 2. the router or gateway attempts to match the calling number of the call set-up request with the answer-address of each dial-peers . Called number (DNIS) with incoming called-number First." .cisco. refer to the first bullet in the Dial Peer Additional Information section of this document. If multiple dial-peers have the same port configured. which dial peer is selected? A.www. The router or gateway matches these items in this order: 1. Any Time. If none of these dial peers can be matched.actualtests. B.com/en/US/partner/tech/ CK6 52/ CK9 0/technologies_tech_note09186a008010fed1. If no match is found in the first four steps.com Ac tua lTe sts . The incoming called-number portion of the dial peer. The router or gateway matches the information elements in the setup message with the dial peer attributes to select an inbound dial peer. a dial-peer match is made for the incoming call in order to facilitate routing the call to different session applications. The dial peer with the longest match.shtml QUESTION NO: 111 DRAG DROP "Pass Any Exam.co m 67 . Since call setups always include DNIS information. rather the full digit string received in the set-up request is used to match against configured dial peers. D. 5. For more information about this. This is not a digit-by-digit match.Cisco 642-426: Practice Exam The configured dial peer port to the voice port. it is recommended to use the incoming called-number command for inbound dial peer matching. The first dial peer configured. 2. the router or gateway attempts to match the calling number of the call set-up request to the destination-pattern of each dial-peer. the router or gateway attempts to match the called number of the call set-up request with the configured incoming called-number of each dial-peer. Answer: C Explanation: Inbound Dial Peers Matching Process When the Cisco IOS router or gateway receives a call set-up request. http://www. 4. then default dial peer 0 (pid :0 ) is used. 3. The default dial peer. Calling Number (ANI) with answer-address If no match is found in step 1. C.

com 68 Ac tua lTe Explanation: sts .Cisco 642-426: Practice Exam Put the following transformation rules in the correct order of operation. Answer: QUESTION NO: 112 You are troubleshooting an issue where a user cannot make calls to the PSTN. Any Time.actualtests.www. You are reviewing trace files and you have found where the user's IP phone initiates the call but you never see the call go out to the gateway. "Pass Any Exam." .co m .

tua lTe sts . 1[14]XX B. B.com Ac Explanation: All the options are potential match. 11XX! matches infinite digit strings. Any Time. 1[1-4]XX C. which of the following patterns will be selected? A." . 1[1-4 ]XX matches 400 digit strings. 11XX! D.Cisco 642-426: Practice Exam What is the next valid step in troubleshooting this issue? A. 1[14 ]XX matches 200 digit strings. Look in the SDL tracefile to see if there is a signal to another CallManager node with the same time-stamp.www. Look in the SDL tracefile to see if there is a signal to another CallManager node with the same tcp-handle. Look in the MGCP trace file to determine which MGCP gateway the call was sent to. The Cisco CallManager will apply closest match rule to select the best match.co m 69 .actualtests. 1[^2-8]XX Answer: A QUESTION NO: 114 "Pass Any Exam. C. The best match is the route pattern in matching table that has the fewest number of route patterns. As such 1[14 ]XX will be selected. 1[^2-8 ]XX matches 300 digit strings. Answer: B QUESTION NO: 113 When dialing 1136. D. Look in the IP Voice Media Streaming App trace file to see if an MTP was invoked.

Phone B C. Phone A B.www.Cisco 642-426: Practice Exam Referring to the exhibit.co m 70 . Any Time. which phone rings when Bob dials 1000? A.com Ac tua lTe Explanation: Cisco CallManager has applied the translation pattern rule to the number dialed( 1000) into new number and discard digit(pre-dot) and make Bob calls phone D." . Phone C D. Note: The called party information & Discard digit information are missing in the exhibit. sts .actualtests. Phone D Answer: D QUESTION NO: 115 "Pass Any Exam.

co m 71 .Cisco 642-426: Practice Exam "Pass Any Exam." .www. Any Time.com Ac tua lTe sts .actualtests.

You have verified that both DNs are in the Phones partition. What is a possible cause of this issue? A. After working with the Telco.Cisco 642-426: Practice Exam Refer to the exhibit. you have determined that you are not stripping the access-code before setting up the call with the Telco. Your users cannot complete calls to the PSTN. C.actualtests. Answer: B QUESTION NO: 116 Exhibit: You have received a trouble ticket from an employee. D. The region configuration is resulting in codec negotiation issue. The location configuration is resulting in insufficient bandwidth for this call. The employee is calling from extension 2003 at site 2.com Ac tua lTe sts . D.co m 72 . The employee is reporting that he can call his manager but his manager cannot call him. A translation pattern is modifying the called number.www. The manager's CSS does not include Phones partition. C. B." . "Pass Any Exam. The manager's CSS does not include Employee partition. The route list configuration is over-riding route pattern configuration. A dial-peer is modifying the called number. Any Time. What is the cause of the issue? A. The external phone number mask is incorrect. His manager is at extension 2002 in site 1. B.

A gateway to handle the media-negotiations of the RTP streams between station devices. causing higher costs. A gateway used for handlingcall setup and call clearing. Your newly appointed Certkiller trainee wants to know what the most widely available 911 PBX PSTN interface is. Telephones at the local site are using the long distance lines for local calls. B. lTe sts You are a network engineer at Certkiller . D. C. Calls are routing to the PSTN instead of the WAN link. The IP phone counts the number of digits dialed then begins call processing when a specified number of digits has been met. Your newly appointed Certkiller trainee wants to know how CallManager knows that a user has finished dialing a number.Cisco 642-426: Practice Exam Answer: C QUESTION NO: 117 You are a network engineer at Certkiller .www. B. The Finance Manager reports that long-distance charges have increased dramatically in the past month while total calls have NOT increased. C. E. CLID with ESN and ALI. B. QUESTION NO: 118 Answer: B QUESTION NO: 119 You are a network engineer at Certkiller . What is a likely cause of this increase? A. What would your reply be? . Telephones at the remote site are using the long distance lines for local calls.co m Answer: A 73 . Off-net calls are being routed first to another cluster." . What would your reply be? A. "Pass Any Exam. E. D.actualtests.com Ac tua A. It waits for the inter-digit timeout and then begins call processing. The IP phone sends an "end of string" to the CallManager indicating dialing is complete. CLID withCAM conversion. It waits for the dialer to match a pattern or a route. C. D. Local calls are being sent over long distance by the route plan. Any Time. POTS with ESN and ALI.

B.html#topic8 "Pass Any Exam.com/en/US/partner/products/sw/voicesw/ps556/products_implementation_design _guide_chapt QUESTION NO: 120 Certkiller 'slong distance access code is 95922. Enter 95922xxxxxxxxx in the dial plan.cisco.actualtests. With regard to this system. The call is DID. E. Enter 95920xx in the dial plan.com/warp/public/788/voip/in_dial_peer_match. Enter 95920xxxxxxxxx in the dial plan. Check the "ProvideOutside Dial Tone" for the pattern 95922. C.Cisco 642-426: Practice Exam Answer: B Explanation: http://www. D. all digits have been received. Uncheck "ProvideOutside Dial Tone" for the pattern 9592. C. Any Time. it uses the entire incoming dial string. There is not enough information to determine if the call is DID.www. Answer: A Explanation: On DID calls (also referred to as one-stage dialing). B. all the necessary digits on an incoming call are contained in the setup message. It is not done digit-by-digit because by DID definition. The call is not properly formed. The voice gateway does not perform subsequent digital collection and does not use digit-by-digit matching. None of the above. Certkiller has a branch office in Seattle that has the number 959-20xx. This matching is by default variablelength.cisco. When the router/gateway searches for an outbound dial-peer. the setup message contains all the digits necessary to route the call and the router/gateway should not do subsequent digit collection. Answer: D QUESTION NO: 121 A. which of the following statements is true? lTe sts . E. How can the Certkiller branch office avoid the Cisco CallManager (CCM) second dial tone from playing too early? A. D.co m ." .com 74 Ac tua On the Certkiller IP Telephony system. The call is non-DID. Source: http://www.

Cisco 642-426: Practice Exam QUESTION NO: 122 What must the Calling Party Number must be when a phone is calling 911? A. Certkiller 's main supplier is a long-distance phone call away. Not more than 7 digits long Answer: B QUESTION NO: 123 Answer: A QUESTION NO: 124 You are a network engineer at Certkiller . Incorrectly defined Calling Search Spaces Answer: B QUESTION NO: 125 "Pass Any Exam. D. Overlapping dial plans C. Overlapping gateway access lists E.www. What will your reply be? m . Certkiller users complain that sometimes when they dial the supplier's number they reach a local number. What is the most likely cause of this problem? A.164 compliant C.co You are a network engineer at Certkiller ." . Exactly 10 digits long E. C. It searches the partitions in the Calling Search Space and chooses the first possible match. At least 4 digits long D. Your newly appointed Certkiller trainee wants to know how Cisco CallManager (CCM) performs digit analysis. It searches all route lists in the route group and chooses the best possible match. It searches all partitions in the Calling Search Space and chooses the best possible match. B. sts . Any Time. Incorrectly defined gateway D.actualtests. Encrypted B. It searches the route lists in the route group and selects the first possible match.com 75 Ac tua lTe A. PSTN trunk saturation B. E.

actualtests. "Pass Any Exam. the client will also establish a TCP connection with a secondary CM.www. POTS Answer: D QUESTION NO: 127 Which statement is true about Calling Search Spaces? A. the CM provides service to the Skinny clients on TCP Port 2000. RTP C. Thus. a Skinny client connects to the CM by establishing a TCP connection. They are assigned to directory numbers and route patterns. PRI B. C. H." .co m . After the TCP connection is established. Typically. If a TCP connection failure is detected. if available. SDL B. and gateways. which will be used as the controlling CM until it reboots or there is a keepalive failure.com/en/US/partner/products/ps6350/products_configuration_guide_chapter0918 6a0080455cb QUESTION NO: 126 Which gateway interface presents 911 services with a different calling party number for each call? A.cisco. E&M D. http://www.450 Answer: C Explanation: Skinny Overview Skinny enables voice communication between two Skinny clients through the use of a CM. the client will register with the primary CM.Cisco 642-426: Practice Exam Which protocol does Cisco CallManager (CCM) use to establish calls between station devices? A. All data channels established with the previous CM remain active and will be closed after the end parties hang up the call. the Skinny TCP connection between the client and the CM exists forever and is used to establish calls coming to or from the client. Initially. Any Time. SCCP D. phones. B. They are assigned to devices. MGCP E. They are ordered lists of route groups. the secondary CM is used. FXS C.com 76 Ac tua lTe sts .

" .[29]XXXXXX or 9. C. A calling search space comprises an ordered list of partitions that users can look at before being allowed to place a call.XXX[2-9]XXXXXXX? sts . It states that a customer cannot call from Phone A to Phone B. B. Answer: B Explanation: Understanding Partitions and Calling Search Spaces A partition comprises a logical grouping of directory numbers (DNs) and route patterns with similar reach ability characteristics. The call waits for the inter-digit timeout and routes to pattern #2. What is the most likely cause? A. http://www. partition names usually reflect their characteristics. Any Time. E. C. tua lTe What is the outcome of dialing 92552121 with the following route patterns in the dial plan: 9. The call waits for the inter-digit timeout and routes to pattern #1. can search when attempting to complete a call. such as "NYLongDistancePT.com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_c hapter09186a00800c2ef1. They pass emergency locations when 911is called when searching for the caller's dialed number.html#10870 QUESTION NO: 128 Answer: D QUESTION NO: 129 You are assigned a trouble ticket. Devices typically placed in partitions include DNs and route patterns. For simplicity.cisco. Phone A's partition is not in Phone B's Calling Search Space.www. and gateways. The caller heard the re-order tone. D. Calling search spaces determine which partitions calling devices. B.com Ac A. but Phone B can call to Phone A." "NY911PT. Phone A is the Null Calling Search Space. When a DN or route pattern is placed into a certain partition. The call routes immediately to pattern #1." and so on.actualtests. soft phones. These are entities associated with DNs that users dial. including IP phones. "Pass Any Exam.Cisco 642-426: Practice Exam D. this creates a rule that specifies what devices can call that device or route list. The call routes immediately to pattern #2.co m 77 . Phone B is the Null partition.

Rely on the listed directory number of the outgoing trunk. Use transformation masks to change the extension to full E.245 C. what is used for call alerting and connect messages? A. H.323 endpoints(devices) whereas H.723 G. signaling setup. Answer: A QUESTION NO: 132 Exhibit: "Pass Any Exam. C.245 is used for exchanging media capabilities.com Ac tua lTe sts Explanation: H.actualtests. D.711 F. Route through a particular gateway with a known PSTN connection and number. B.263 E.Cisco 642-426: Practice Exam D. G. Deploy a CLID-ANI conversion box. Phone B's partition is not in Phone A's Calling Search Space.261 D. call proceeding .323 protocol.co m 78 .726 Answer: A QUESTION NO: 131 What is the best method to handle calling line identification to E911 when using DID numbers in Cisco CallManager (CCM)? A. Any Time.164 number.225 B. G. ." .225 is used for signaling establishment. Answer: D QUESTION NO: 130 Within the H. G. H.www. G.call alerting and call release between H. H.

" .Cisco 642-426: Practice Exam What. "Pass Any Exam.www. if anything. It is correct as shown. is wrong with the configuration shown in the exhibit? A. C. Frame Relay traffic shaping should not be used in this configuration. Answer: B QUESTION NO: 133 DRAG DROP Match each E911 services acronym to its definition or function. Priority Queuing must be enabled on the serial interface if voice traffic is to be prioritized. Any Time.com Ac tua lTe sts . Nothing is wrong.actualtests. B. D. Frame Relay adaptive traffic shaping should be enabled in map-class FRG22.co m 79 .

" .com Ac tua lTe sts .actualtests.co m 80 .Cisco 642-426: Practice Exam Answer: Explanation: "Pass Any Exam. Any Time.www.

tua lTe In certain situations.) A.245 out-of-band signaling D. B. DN B.Cisco 642-426: Practice Exam QUESTION NO: 134 Answer: A QUESTION NO: 135 In order for a third-party SIP phone to register with a Cisco Unified CallManager cluster. C. what should you do? sts .com 81 Ac A. Use Cisco IOS software-based gateways that use H.co m . Configure certain gateways to enable DTMF relay. Multiplex voice traffic with control codes to instruct Cisco Unity how to direct a particular call." . Username "Pass Any Exam. Use in-band signaling between PBX systems and Cisco Unity. Any Time.www. Password E.actualtests. To avoid this problem. DTMP digits are not recognized when processed through VoIP dial-peer gateways. Device pool C. which three configuration parameters must match between the phone and the cluster? (Choose three. MAC Address D.

"Pass Any Exam. the user informs you the phone is displaying the message "Registration ejected". The IP phone has not been defined in Cisco Unified CallManager D.co m 82 . From the given show running-configuration command there are multiple problems. SIP Profile Answer: A.) A.actualtests.C." . When asked. Which two issues are possible causes of this problem? (Choose two.E QUESTION NO: 136 You have received a trouble ticket stating that an IP phone is not working.Cisco 642-426: Practice Exam F. The primary Cisco Unified CallManager is unavailable and the CallManager group assigned to the IP phone does not include a secondary CallManager E. How can the communication problem with the CallManager be resolved? Dept16SW2#show running. The IP Phone is not associated with a valid user profile Answer: B. Change the voice VLAN to 160.-configuration !! output omitted ! interface FastEthernet 0/6 switchport trunk encapsulation dot1q switchport trunk native vlan 16 switchport mode trunk switchport voice vlan 169 spanning-tree uplinkfast switchport priority extend none ! end A. The IP Phone's primary Cisco Unified CallManager has a database replication issue C. Any Time. The IP phone for an office receives power but cannot communicate with the CallManager. The IP phone is not getting an IP Address B.com Ac tua lTe sts .C QUESTION NO: 137 You have recently installed a new Catalyst 3524-PWR switch in an IDF to increase the number of IP phones for a department. The department uses VLAN 16 for data and VLAN 160 for voice.www.

"Pass Any Exam. Answer: A QUESTION NO: 138 Which two operations does this RTM screen display show? (Choose two) A. C. Change the incorrect switchportpriority extend none command to switchport priority extend trust to extend the trust boundary to the IP phone. Configure the port as an uplink to another switch configured for uplinkfast.co m 83 . D. B. A phone removed from the network." .Cisco 642-426: Practice Exam B. Any Time. C. Change the switchport trunk encapsulation type to ISL.www. A call in process. A phone registering.actualtests.com Ac tua lTe sts .

A call disconnecting. System log-Reports events logged by Windows 2000 system components. Answer: A. Answer: C QUESTION NO: 140 Answer: B Explanation: Microsoft Event Viewer Microsoft Event Viewer tool can help you identify problems at the system level. The subnet mask on the router located on the CCM side is incorrect. C. What is the probable cause of this problem? A. Cisco CallManager Event Viewer D. You want to view information about specific gateways (such as registrations or re-registrations) to pinpoint a particular problem. All of the phones connected to a router at the other end of the circuit can register calls but cannot connect calls.co m .com 84 Ac A. The Event Viewer displays the following types of logs: Application log-Contains events logged by applications or programs. Gateway Event log B. E. Any Time.C QUESTION NO: 139 You are a network engineer at Certkiller . The Event Viewer displays the following event types: "Pass Any Exam. B. such as events regarding a specific gateway. Access Event Viewer by choosing Start > Programs > AdministrationTools > Event Viewer. The subnet mask on the router located on the remote side is incorrect. D. Certkiller has a Frame Relay circuit. Where will you find this information? sts . At the one end of the Certkiller Frame Relay circuit is the CallManager (CCM) server. such as the failure of a component.Cisco 642-426: Practice Exam D. Windows 2000 Event Viewer C.www. An ACL is blocking either voice IP port or protocol access. such as CiscoCallManager. The router is not passing packets toward the CCM server. The Frame Relay interface is not set to full duplex. Security log-Holds information records regarding security events.actualtests." . Cisco CallManager Registration log tua lTe You are a network engineer at Certkiller . CiscoCallManager does not report events in this log.

co m . even after they have pressed CFwAll softkey and the Messages button. Any Time.0? A.www. Use the SQL Server Enterprise Manager application to repeat the database subscription E. Run the Cisco Unified CallManager BARS utility to restore the database to the subscriber D. Information-Indicates the availability of system information. Enter the utils dbreplication repair command at the command-line prompt C. Their phones continue to ring when they receive inbound calls.com/en/US/partner/products/sw/voicesw/ps556/prod_troubleshooting_guide_cha pter09186a0 QUESTION NO: 141 Which two methods can be used to correct database replication issues in a cluster running Cisco Unified CallManager 4. Use the SQL Server Enterprise Manager application to recreate the database subscription B. Use theinformix database utility to recreate the database subscription Answer: C.) A. such as the loss of data or functionality. Execute the dblhelper utility on the publisher C. This event type does not necessarily signal an error. Execute the dblhelper utility on the publisher D. such as host names or the version of the currently used database http://www.D Which method can be used to correct database replication issues in a cluster running Cisco Unified CallManager 5.com 85 Ac tua lTe QUESTION NO: 142 sts . Run the Cisco Unified CallManager BARS utility to restore the database on the subscriber B. What is a possible cause of this issue? A. such as when a service is stopped or started.actualtests." .cisco. Use the Informix database utility to recreate the database subscription Answer: D QUESTION NO: 143 You have received a trouble ticket stating that users in accounting are not able to use the CFwdAll softkey to forward their calls to voice mail. Warning-Indicates a potential problem. Enter the utils dbreplication repair command at the command-line prompt E.Cisco 642-426: Practice Exam Error-Indicates a problem.1? (Choose two. The voice-mail ports are not registered "Pass Any Exam.

www. The Cisco Unified CallManager Administrator username and password have been changed in the publisher C. Further investigation reveals that the affected users are connected to the same subscriber in the cluster. The users have not been enabled to use CTI D." . There is a database replication issue with the subscriber the phones are registered to Answer: E QUESTION NO: 144 Your Cisco Unified CallManager 5. The correct username and password are not being applied in the subscriber Answer: E QUESTION NO: 146 You have received a trouble ticket stating that the MWI light is not coming on for a group of users. Users that are connected to other subscriber in the same cluster are not experiencing this issue. Users complain that they are unable to make changes to their passwords in their Cisco Unified CallManager user web pages. What is the problem? lTe sts .co m . What is causing this problem? "Pass Any Exam. The phones are not configured to use the standard phone template E. How should you resolve this problem? A.com 86 Ac tua You have added a subscriber server to your Cisco Unified CallManager 5. The service isn't included in the current CTL client D. All other publishersubscriber communications are working properly in the cluster. Have the users make changes to their passwords in the LDAP database C.0 Cluster has just started to use a third-party LDAP service. The server is functioning properly. The users have not been associated with their phones C. The CTL client wasn't singed with the security token when the server was included in it B. but regular updates from the publisher are failing.actualtests.Cisco 642-426: Practice Exam B.0 Cluster. Any Time. Configure automatic synchronization of the LDAP database B. Restart the phones that are having problems to reinitialize the LDAP database Answer: B QUESTION NO: 145 A. Change the passwords on the IP phone screen using the TUi D. The MIC for the service needs to be included in the CTL client E.

Cisco 642-426: Practice Exam A. The voice-mail ports assigned to the subscriber are down B. Database replication has an error or has failed C. The Cisco Unity voice-mail services need to be restarted for the subscriber so all users will receive proper MWI message indication D. The MWI numbers for this subscriber have been changed Answer: B

QUESTION NO: 147 You have added a subscriber server to your Cisco Unified CallManager 5.0 Cluster. The server is functioning properly, but regular updates from the publisher are failing. All other publishersubscriber communications are working properly in the cluster. What is the problem? A. The Cisco Unified CallManager Administrator username and password have been changed in the publisher B. The MIC for the service needs to be included in the CTL client C. The correct username and password are not being applied in the subscriber D. The service isn't included in the current CTL client E. The CTL client wasn't singed with the security token when the server was included in it Answer: C

QUESTION NO: 148

AN outsourcing IT firm has come in to review operations for all SQL server machines in an organization. They request, and are allowed to change all usernames and passwords for security purposes. After they leave, replication fails. What is the most likely problem? A. CCMAcct username mismatch B. CCMSvc password mismatch C. SQLSvc password mismatch D. SQLRpl username mismatch Answer: C Explanation: : The SQLSvc account is the core account used for server-to-server interaction within a Cisco CallManager system. This account must be the same on every machine in the cluster for database replication to work properly. If the SQLsvc password has been changed on the publisher from the "Pass Any Exam. Any Time." - www.actualtests.com 87

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Cisco 642-426: Practice Exam installed default, replication of the publisher database will fail when a new subscriber is added.If replication has failed, change the new subscriber's SQLsvc service password to match the SQLsvc password on the publisher, and replication should succeed.

QUESTION NO: 149 On a Cisco CallManager Subscriber, a red X appears in the Jobs folder next to a replication job name. Which tool will Cisco TAC use to restore proper replication? A. DBRepair B. DBSync C. DBHelper D. DBPublish

QUESTION NO: 150

QUESTION NO: 151 You are a network engineer at Certkiller . You are trying to isolate a problem using CMRs. Which of the following spreadsheet function would be most helpful in this task? A. sort B. edit C. insert D. format E. calculate Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 88

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A. Verify Microsoft IIS permissions B. Create a new batch file to replace components in the Registry. C. Verify that no errors in other Cisco Unity processes. D. Reload the Cisco Unity server application on a new server prior to restoring data files. E. Start Dr. Watson manually to resolve issues in Microsoft message exchange server.

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Which two tasks must be performed to restore the Cisco Unity server data if it is corrupted or lost? (Choose two.)

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Answer: C

Cisco 642-426: Practice Exam

QUESTION NO: 152 What information is used to link a Call Detail Record (CDR) with its corresponding Call Management Record (CMR)? A. The ID of IP phone. B. The ID of the gateway. C. The ID of CallManager server. D. The number of packets sent in call. E. The directory number of the source. Answer: A,C,E

QUESTION NO: 153

You are a network engineer at Certkiller . You want to export only one Call Detail Record (CDR) table at a time. In what format should the file be? A. raw file B. text file C. csv file D. tab file E. spreadsheet Answer: C

QUESTION NO: 154

You are a network engineer at Certkiller . You identify a toll fraud caller. You want to look at the call detail data. Where would you find the call detail data? A. In the CallManager Call Detail Record (CDR) table B. In the Subscriber CallManager Call Detail Record (CDR) table C. In the Publisher CallManager application Call Detail Record (CDR) log D. In the Subscriber CallManager application Call Detail Record (CDR) log Answer: A

QUESTION NO: 155 "Pass Any Exam. Any Time." - www.actualtests.com 89

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com 90 Ac tua lTe sts .Cisco 642-426: Practice Exam You are a network engineer at Certkiller . Uni-directional Answer: D QUESTION NO: 157 You want to create Metalink ODBC agreements for the DC Directory. Push/Pull C. avvid_inf D. SQL Server 2000 Answer: D QUESTION NO: 156 You are a network engineer at Certkiller . Configures Metalink ODCB import Agreements. which command should you use? A. What would your reply be? A. avvid_cfg B. Any Time.actualtests. Exchange 2000 D. Windows 2000 C. Your newly appointed Certkiller trainee wants to know what type of replication the SQL publisher's database uses." . Page 5-27 CIPT QUESTION NO: 158 "Pass Any Exam. avvid_restore Answer: A Explanation: AVVID_CFG . avvid_imp C. Full duplex D.5 B. Exchange 5.www. Two-way B. Your newly appointed Certkiller trainee wants to know what Cisco Unity uses as a database caching mechanism. Asymmetrical E.co m . initializes and configures DC Directory. avvid_scfg E. What would your reply be? A.is invoked by setup on primary server. On the command line of CallManager (C:\dcdsrvr\bin).

You use SQL Server Enterprise Manager to expand the folders to the database level.co m . which switch instructs command to return the configuration database? A. configdb E. The Publisher folder. Any Time. The Replication Master folder. Cisco SQL Runtime Analyzer C.www. What utility can you use to perform this query? tua lTe sts . but replication to the publisher is failing. B. You want to perform a standard SQL query. The Publications folder. C. config D. db tables Answer: A QUESTION NO: 159 You are a network Administrator at Certkiller ." . Cisco SQL Query Analyzer B. The Databases folder. D.com 91 Ac You are a network administrator at Certkiller . CallManager SQL Query Analyzer Answer: C QUESTION NO: 161 You are adding a new subscriber to the database. Which folder indicates that your server is a publisher? A. What can you do to restore replication? "Pass Any Exam. E. dbcfg C. db B.actualtests. Answer: C QUESTION NO: 160 A.Cisco 642-426: Practice Exam In the show db tables command. The Management folder. Microsoft SQL Runtime Analyzer E. Microsoft SQL Query Analyzer D.

while CDRs are recorded on every call. Answer: B QUESTION NO: 163 Which command initialized and configures the DC Directory and DC Directory replication agreements on the secondary server? A. B. ccm_scfg<publisher server name> <subscriber server name> B. Any Time. C. If the SQLsvc password has been changed on the publisher from the installed default. replication of the publisher database will fail when a new subscriber is added. Change the CCMService account password on the subscriber to match the publisher. D. Change the Administrator account password on the subscriber to match the publisher. CMRs track call quality data while CDRs track usage data. Change thesa password on the subscriber to match the publisher. Change the SQLSvc password on the subscriber to match the publisher. and replication should succeed. change the new subscriber's SQLsvc service password to match the SQLsvc password on the publisher.com 92 Ac tua lTe sts . C.actualtests. Answer: B Explanation: The SQLSvc account is the core account used for server-to-server interaction within a Cisco CallManager system. avvid_scfg<publisher server name> <subscriber server name> C.www.Cisco 642-426: Practice Exam A. CMRs are rollups of CDRs." .co QUESTION NO: 162 m . CMRs are recorded only when a call is transferred. CMRs track calls per cluster while CDRs track calls per server. This account must be the same on every machine in the cluster for database replication to work properly. B. avvid_cfg <publisher server name> <Cisco CallManager DB name> Answer: D QUESTION NO: 164 You use the SQL Enterprise Manager to expand the folders to the database level. ccm_cfg <publisher server name> <Cisco CallManager DB name> D.If replication has failed. What identifies your server as a publisher? "Pass Any Exam. How does a Call Management Record (CMR) differ from a Call Detail Record (CDR)? A. D.

If they are not.www. C. D. change the Cisco Unity server to match the Cisco Unified CallManager cluster B. Tables C. Application log of the registered CallManager server. transactional processes Answer: D Where are Call Detail Record (CDR) and Call Management Record (CMR) data initially recorded? A.Cisco 642-426: Practice Exam A. change the MWI on/off numbers in the Cisco Unified CallManaager cluster so they are unique and configure the Cisco Unity server so they match D. B. Any Time.actualtests. that the ports dedicated to MWI on/off are not over-utilized. If they are different. incremental processes D.com has recently installed a Cisco Unified CallManager cluster and a Cisco Unity voice mail platform." .) A. Application log of the publisher CallManager server. Database of the publisher CallManager server. Add "Pass Any Exam. Roles B. Verify that the MWI on/off numbers are unique within the Cisco Unified CallManager cluster dial plan.com 93 Ac tua lTe sts QUESTION NO: 166 . Ensure that the number of ports licensed for the Cisco Unity server is greater than or equal to the number of configured ports C. Verify. even when there are new voice-mail messages in the voice mailboxes. Answer: A QUESTION NO: 167 CORRECT TEXT Certkiller .co m . Database of the registered CallManager server. multiple-master C. Replication Monitor Answer: D QUESTION NO: 165 How do changes replicate between publisher and subscriber servers? A. Verify that the same numbers are being used for MWI on/off in both the Cisco Unified CallManager cluster and Cisco Unity server. Which two steps must be taken to resolve this issue? (Choose two. You have received complaints from users that the red MWI light never comes on. using the port usage tool. bi-directionally B. Stored Procedures D.

) A. The call transfer call handlers are not configured correctly D.729 region and has not been configured to support G.co m 94 ." . Set the Cisco Unified CallManager service parameter ToSendH225UserInfoMsg to True C.E QUESTION NO: 169 You have received a trouble ticket stating that an executive with an account at a bank can't retrieve account information by phone.www. A small group of users has been established to test the new voice mail system.actualtests.729 C. What is a possible solution to this problem? A. Configure the progress_ind alert enable 8command under the gateway POTS dial peer B.com Ac tua lTe sts . during testing the callers were sometimes unable to leave voice-mail messages for Cisco Unity users. The users were able to initialize their mailboxes and record greetings. There is a mismatch in the number of ports configured in Cisco Unified CallManager and cisco Unity Answer: D. However. the bank does not seem to recognize the DTMF tones and disconnects the call. When the executive calls the bank. however. There is a mismatch in the MWI on/off numbers configured in Cisco Unified CallManager and Cisco Unity B. Configure the voice ftp send-recv command in the gateway D. Configure the progress_ind setup enable 3 command under the gateway VoIP dial peer Answer: C QUESTION NO: 170 "Pass Any Exam.Cisco 642-426: Practice Exam another dedicated port if the current port is over-utilized Answer: C QUESTION NO: 168 Certkiller . the call is answered and the executive is prompted to enter the account code.com has migrated to a Cisco Unified CallManager IP Telephony system and is now replacing the existing voice-mail system with a Cisco Unity voice-mail system. The hunt group is hunting to Cisco Unity ports that have been dedicated for message notification E. Any Time. Cisco Unity is in a G. Which two issues could cause this problem? (Choose two.

www. Add another dedicated port if the current port is over-utilized B.actualtests.) tua lTe sts . correct the values in the cluster E./off in both the Cisco Unified CallManager cluster and Cisco Unity server. If they are being sent to the incorrect ones by the Cisco Unified CallManager cluster.com. even when there are new voice-mail messages in the voice mailboxes. Verify that the calls are being sent to the correct ports on the Cisco Unity server. If they are not.co m ." . Any Time. The voice-mail pilot number is 8000. Please study the exhibit carefully. A greeting has not been recorded for mailbox 2001 C. Ensure that the number of ports licensed for the Cisco Unity server is greater than or equal to the number of configured ports D. What is the probable cause? A. Verify that the MWI on/off numbers are unique within the Cisco Unified CallManager Cluster dial plan. Verify that the same numbers are being used for MWI on. change the Cisco Unity server to match the Cisco Unified CallManager Cluster. Verify. change the MWI on/off numbers in the Cisco Unified CallManager cluster so they are unique and configure the Cisco Unity server so they match C. The mailbox is configured with the E. Extension 2001 has not been defined in Cisco Unity E. If they are different.com 95 Ac Your company has recently installed a Cisco Unified CallManager cluster and a Cisco Unity voice mail platform. "Pass Any Exam. You have received complaints from users that the red MWI light never comes on. that the ports dedicated two MWI on/off are not over-utilized. Calls to extension 2001 hear the Cisco Unity opening greeting instead of the subscriber's greeting when forwarded to Cisco Unity. A call routing rule has been added that is preempting the attempt forward rule B. A site is using four-digit extensions for internal calling. Which who two steps must be taken to resolve this issue? (Choose two. using the Port Usage too. The voice mail box mask setting in Cisco Unified CallManager is set to 8000 instead of XXXX D.Cisco 642-426: Practice Exam Exhibit: Your work as a network engineer at Certkiller .164 number instead of the extension Answer: C QUESTION NO: 171 A.

Use the Port Usage tool to verify that the ports dedicated to MWI on/off are not over-utilized. Your users are receiving voice mails. but the callers are receiving the wrong greeting. The Unity ports for sending and receiving voice mails are not configured properly. The call routing rules are not working properly.E QUESTION NO: 172 You recently added a Cisco Unity voice mail server to your Cisco CallManager IP telephony solution. B.com/en/US/partner/products/sw/voicesw/ps2237/prod_troubleshooting_guide_ch apter09186a lTe Answer: B sts . but the MWI light does not go off after they have listened to all of their new voice mail messages. change the values on the cluster to be correct. QUESTION NO: 173 A new Cisco Unity voice mail system is being tested. Any Time. What could be the problem? A. The calls are being forwarded to voice mail from the Automated Attendant console. The mailbox under test is full. configure it on both the Cisco Unity server and Cisco CallManager cluster.cisco. Answer: A "Pass Any Exam. If the configured ports are incorrect on the CallManager cluster. Add another dedicated port if the current port is over-utilized. D.com Ac tua Explanation: Cisco Unity Troubleshooting Guide. B. C. Verify that the calls are being sent to the correct ports on the Cisco Unity server. The Microsoft Exchange server has rejected the call due to a corrupted database.Cisco 642-426: Practice Exam Answer: B.1(3) Message Waiting Indicators http://www. Verify that the MWI "off directory number" has been configured on both the Cisco Unity server and the Cisco CallManager cluster. C. D. Release 3.www.co m 96 .actualtests. What must be verified and possibly modified to resolve this issue? A." . Verify the number of ports licensed for the Cisco Unity server as equal to the number of configured ports. If it has not been configured.

Step 5 Confirm that ForwardMaximumHopCount is set to a value of twice the number of CallManager ports connected to CiscoUnity. D. the number of voice mail ports must match the Cisco Unity configuration. Verify that the Cisco CallManager has been configured with the correct number of voice mail ports. It appears that the ports hang when users try to send voice mails. To confirm hunt group programming at the port level (Cisco CallManager integration only) Step1 In Cisco CallManager Administration. Explanation: CiscoUnity Is Not Answering Some Internal or External Calls Possible causes are: Hunt Groups Are Programmed Incorrectly Do the appropriate procedure for your integration type when the lines connected to CiscoUnity are organized in one or more hunt groups. B. Verify thereare no TSP warning in the Event Viewer. During testing the users are unable to leave voice mail messages on the new Unity system..actualtests. For example. Step 2 On the Service Parameters Configuration page. so hard to tell what Cisco actually believes the answer for the test is. C." .www. click the server that Cisco CallManager is installed on. A small group of users has been established to test the new voice mail system.com Ac tua lTe Answer: A. Verify in the Cisco CallManager that the hunt group is hunting to Cisco Unity ports that can accept calls.. on a 48 port system. Step 4 In the Configured Service Parameters list. click Service > Service Parameters.B sts . Verify the Cisco CallManager has been configured with the correct MWI ports. Verify the call transfer call handlers are configured correctly.. Any Time. the ForwardMaximumHopCount should be set "Pass Any Exam. How would you determine the cause of the problem? (Choose two) A. Step 3 In the Configured Services list. the number of MWI ports must match the Cisco Unity configuration. QUESTION NO: 174 A company has migrated to a Cisco CallManager IP telephony system and now is replacing the existing voice mail system with a Cisco Unity voice mail system.Cisco 642-426: Practice Exam Explanation: Note: Uncertainty There a quite a few references to A being true too. E. and the phone system is programmed to forward calls when ports are busy. click ForwardMaximumHopCount.co m 97 . click Cisco CallManager.

co m . If the value is smaller than the number of ports on voice cards in the CiscoUnity server. Incorrect Number of System Key Ports When the system key is programmed for fewer voice ports than are installed in the CiscoUnity server. and call Phone 1. Step 9 Access an external line from Phone 2. Step 7 Put the first voice messaging port into a Busy state. if the voice cards in the CiscoUnity server have 48 ports but the system key is programmed for 24 ports. Any Time. click System > Licensing > Licensed Features. Step 11 Repeat until all the ports have been tested in a Busy state. http://www. CiscoUnity will answer calls on only the first 24 ports. and the last port is busy." . If the values match. Step 8 Set up two test phones.Cisco 642-426: Practice Exam to 96.com 98 Ac tua lTe sts . such as forward the call to the attendant number. CiscoUnity does not answer calls on the extra ports. see the "Setting Up For a Diagnostic Test (Cisco CallManager Integration Only)" section on page1-1. Step 10 Put the next port into a Busy state. Step 2 Confirm that the Voice Ports value matches the number of ports on the voice cards. When all voice messaging ports are disabled.actualtests.cisco.) To verify the number of ports Step1 In the CiscoUnity Administrator. CallManager should do whatever you programmed it to do when all lines are busy. For more information.www. If not. (For example. and then repeat Step 9.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guide_chapter09 186a00801d6 a QUESTION NO: 175 Your company has recently installed Cisco Unity to be the voice mail platform for your Cisco CallManager IP telephony system. The first available port should take the call. continue with the following "Calls Are Sent to the Wrong CiscoUnity Ports" section. Disable the port you just tested via the CiscoUnity Administrator. What must be verified and possibly modified to resolve this issue? (Choose two) "Pass Any Exam. Step 6 Confirm that the voice messaging ports are set to forward on both Busy and Ring-No-Answer. change the CallManager programming and repeat the test. You have received complaints from the users that the red message waiting indicator (MWI) light does not come on when there are new voice mail messages in the voice mailboxes. contact your sales representative.

D. route point C. The bank does not seem to recognize the DTMF tones and disconnects the call. If the number of configured ports is greater than the license number. the executive is prompted to enter his account code. C. When the call is answered. QUESTION NO: 176 Answer: D QUESTION NO: 177 You have received a trouble ticket that an executive cannot retrieve his account information from his bank. Use the Port Usage tool to verify that the ports dedicated to MWI on/off are not over-utilized. E. reduce the number of configured ports to be no greater than the license number. Configure progress_indsetup enable 3 under the gateway VoIP dial-peer.C 99 . If they are different. hunt group B. Set CallManager Service Parameter ToSendH225UserInfoMsg to True. Port sts Which CTI device allows only a single media stream at a time? . D. Add another dedicated port if the current port is over-utilized.actualtests. Answer: C "Pass Any Exam. Verify that the same directory numbers are being used fir MWI on/off in both the Cisco CallManager cluster and Cisco Unity server. change the values on the cluster to be correct. What is a possible solution to this problem? A. Verify the number of ports licensed for the Cisco Unity server is equal to the number of configured ports. B. Verify that the MWI on/off numbers are unique within the CallManager cluster dial plan.www. Configure voice rtp send-rvc in the gateway. change the Cisco Unity server to match the Cisco CallManager cluster.co m Answer: B." . If they are not.com Ac tua lTe A.Cisco 642-426: Practice Exam A. If they are incorrect on the Cisco CallManager cluster. peer port D. Verify that the calls are being sent to the correct ports on the Cisco Unity server. change the directory numbers in the CallManager cluster so they are unique and configure the Cisco Unity server so they match the new directory numbers. B. Any Time. C. Configure progress_ind alert enable 8 under the gateway POTS dial-peer.

Answer: A QUESTION NO: 179 You are a network engineer at Certkiller . Usea third-party calling line identification (CLID)-ANI translator box. B. B. C.164 numbers on the PSTN trunk.www. By default. The third parameter on the ring notification page is set to wait. QUESTION NO: 178 You are a network engineer at Certkiller . Answer: C "Pass Any Exam. A Certkiller subscriber complains that they hear a recorder tone when answering a call from Cisco Unity. Certkiller is using non-DID numbers in Cisco CallManager (CCM). where the called number is usually an Interactive Voice Response (IVR) system that sends back an ISDN progress message. but does not connect until some account information is entered. Which method can Certkiller implement to provide E911 calling line identification that is sometimes legally required? A. On the message notification page. Page 4-46 CIPT troubleshooting. until the terminating gateway receives a connect message. What is the probable cause of this problem? A. lTe sts .co m 100 . the rings-to-wait parameter is set to less than three. D. D. Rely on the listed directory number of the trunk connected to the PSTN. Any Time.actualtests. Resolution :Configure the Cisco IOS global configuration command voice rtp send-recv will establish (cut-through) the audio path in both directions prior to receiving an ISDN connect message from the PSTN. there is no voice path to transmit DTMF tones or speech towards the terminating switch.com Ac tua Explanation: You can also use a third party calling line identification-automatic number identification (CLIDANI) translator box." .Cisco 642-426: Practice Exam Explanation: : A Cisco IP phone (CallManager scenario) or POTS phone (VoIP Toll-bypass scenario) call leaves through a Cisco IOS gateway. C. the audio path is cut-through in the backward direction (toward the IP Phone or originating gateway). The wait-to-ring parameter is incorrectly set to less than tree on the subscriber notification page. Therefore. but not in the forward direction. This may be required in some states. The wait-to-ring parameter on the message notification page is less than three. Mask all outgoing numbers to match a DID phone kept just for that purpose. Route 911 calls through special gateways with known E.

no subscriber notification page in unity. and Closed rules. Step2 In the Notification Options section for each device used.Cisco 642-426: Practice Exam Explanation: NOT D . If the default setting in the subscriber template is incorrect. you will need to change the value in all subscriber accounts that are based on that template. a subscriber may hear the reorder tone instead of the Cisco Unity conversation.no ring notification page in unity.actualtests.co m 101 . Cisco Unity requires a minimum setting of three rings to wait to properly transfer a call or to make a message notification call. If Rings To Wait For is set correctly. thus ensuring that future subscriber accounts get the correct default value. Step5 Go to the Call Management> Call Handlers> Call Transfer page. If the number of rings to wait is set to less than three. subscriber settings "Pass Any Exam. To Correct the Rings to Wait For Settings Step1 In the CiscoUnity Administrator. confirm that the Wait For How Many Rings Before Hanging Up field is set to three or more rings. In the Transfer Type section. and the subscriber still hears a reorder tone when answering a call from CiscoUnity. set the Wait For How Many Rings Before Hanging Up field to three or more rings.com Ac tua lTe sts . What is a possible cause of this problem? A. Any Time. contact CiscoTAC." . NOT A . go to the Subscribers> Subscribers> Message Notification page for the subscriber.www. Step6 View the Standard. confirm that the Rings To Wait For field is set to three or more rings. NOT B .no wait-to-ring parameter Subscriber Hears a Reorder Tone When Answering a Call from Cisco Unity A possible cause for this problem is that the Rings to Wait For settings are incorrect. Step4 In the Notification Options section for each device used. Alternate. class of service D. QUESTION NO: 180 A Cisco Unity subscriber calling in to check voicemail complains of being transferred to the opening greeting instead of the subscriber sign-in. call routing B. Step3 Go to the Subscribers> Subscriber Template> Message Notification page. call handlers C. if Supervise Transfer is selected for any of the rules.

When you call an IP phone at the remote site the phone rings. Increase the number of ports in the centralized IVR B. Cisco Unified CallManager CTI traces tua lTe Cisco CallManager 5. Where should you look to diagnose the problem? sts .actualtests.com Ac A.com has a centralized IP Telephony system and branch offices in eight major cities. System parameters C. However. Deploy transcoders at the central location C. Deploy Cisco Unified IP IVRs at each remote location D. Locations D. What is the best solution to this issue? A.Cisco 642-426: Practice Exam Answer: B QUESTION NO: 181 Certkiller . but as soon as the other person picks up the phone. Media resource group E. when customers call the new local numbers they hear a reorder tone instead of your centralized IVR.0 has just been deployed in two locations across a wide-area link. Deploy transcoders at each remote location Answer: B QUESTION NO: 182 Answer: D QUESTION NO: 183 Exhibit: "Pass Any Exam." . The manager of Certkiller .www. Cisco Unified CallManager group B.com help desk recently published local access numbers for external customers to reduce the costs associated with Certkiller . A distributed model with an intercluster trunk has been used.com's toll-free 800 service. the call is dropped. Any Time.co m 102 .

When you call an IP phone at the remote site the phone rings. Media resource group B. What should be done to correct this issue? . Further investigation reveals that the remote user can occasionally be conferenced in.com Ac A. A distributed model with an intercluster trunk has been used. the call is dropped.Cisco 642-426: Practice Exam Answer: D QUESTION NO: 184 Cisco CallManager 5. Any Time. All phones at the remote site are configured to use MRGL_Brach. The hardware conference bridge CFB0012005FEEF1 should be listed first in the branch media resource group so it is utilized if it is available C. The number of sessions allowed per conference should be increased B. The software conference bridge CFB_2 should be removed from the Branch media resource group tua lTe sts Your work as a network engineer at Certkiller .711 for intra-site calls and G.729 for inter-site calls. you have received a trouble ticket that two engineers at the HQ site tried to conference at a user location at the branch site and the ad-hoc conference failed. which contains only the media resource group named BRANCH." .co m 103 . Additional hardware conference resources should be added D. but as soon as the other person picks up the phone. Phones are configured to use G.com.0 has just been deployed in two locations across a wide-area link. Please study the exhibit carefully.www.actualtests. Cisco Unified CallManager CTI traces "Pass Any Exam. Where should you look to diagnose the problem? A.

No device will be able to utilize the transcoder until it is placed in a media resource group D. The region configuration is selecting an incorrect codec D. Only devices at the branch office will be able to utilize the transcoder C. The partition or CSS configuration is preventing video setup Answer: A QUESTION NO: 187 "Pass Any Exam. Locations E. The multipoint control unit appears to be properly configured. The MRGL configuration is selecting the incorrect conference resource B. All devices will be able to utilize the transcoder E.co m 104 . Any Time. Which statement best describes which devices will be able to utilize this transcoder? A. Only devices configured to use G.729 will be able to utilize the transcoder B. What is the most likely cause? lTe sts . System parameters Answer: A QUESTION NO: 185 You have configured an ISR at a branch office to register as an Enhanced IOS media resource providing transcoding services. Cisco Unified CallManager group D. The QoS policy is placing video packets in the default queue C." .www. Only devices that have not been assigned an MRGL will be able to utilize the transcoder Answer: D QUESTION NO: 186 A.com has implemented a multipoint control unit to allow conferencing between existing Cisco Unified Video advantage users.Cisco 642-426: Practice Exam C. but users are complaining that when they conference they get audio but no video.actualtests. The transcoder has not been placed into a media resource group.com Ac tua Certkiller .

B.www. B.co m 105 . The location configuration is preventing video setup." . QUESTION NO: 189 "Pass Any Exam. They are set to use hardware conferencing. D. D. Answer: B A. C. The MRGL configuration is selecting incorrect conference resource. The partition/CSS configuration is preventing video setup. The MCU appears to be properly configured but users are complaining that when they conference. Answer: D Explanation: Video Codec conversion is not required. The Media Resource Group List needs to be assigned to the Partition as the Directory Number. Which factor is most likely the issue? A.. What is the most likely cause? lTe QUESTION NO: 188 sts ..actualtests. Directory Number 1001 reports they cannot use conferencing.Cisco 642-426: Practice Exam Refer to the exhibit. The Cisco IP phone needs to belong to a Media Resource Group List other than <None> C. The Directory Number needs to belong to a Media Resource Group List other than <None>.com Ac tua Your customer has implemented an MCU to allow conferencing between VT Advantage users. We get this result. Any Time. The most probable cause is the answer D : Location configuration is preventing video setup If video bandwidth is set to none on location . The Media Resource Group List must be assigned a Media Resource Group. they get audio but no video. The region configuration is selecting incorrect codec.

calls may be established.com Ac tua lTe sts .D Explanation: Troubleshooting Echo Problems between IP Phones and IOS Gateways Document ID: 19640 Echo is perceived as annoying when all of the following conditions are true: * Signal leakage between analog Tx and Rx paths * Sufficient delay in echo return * Sufficient echo amplitude http://www. Sufficient echo amplitude to be perceived as annoying C.v1 endpoint. An analog two-wire to four-wire hybrid operating below 600 ohm impedance B.) A. resources may be exhausted. One E1 port on the WS-X6608-E1 card provides 24 calls.www. but supplementary services are not available. Answer: D Explanation: A Media Termination Point( MTP) is a software device that provides supplementary services for calls that are routed through an H. What is the most likely problem? A." . resources may be exhausted. Sufficient power from the talker's side to cause listener echo Answer: B.C.cisco. As H. MTP software supports 16 calls.co m 106 .Cisco 642-426: Practice Exam On a Cisco CallManager implementation.Call Transfer.323 mechanism (ECS-Empty Capability Set) to support hold . Analog leakage between analogTx and Rx paths E. They are not available when a call is routed to an H323. Any Time. B. D.323v1) gateway. Cisco CallManager uses an H. For echo to be a problem. C. QUESTION NO: 190 Echo is always present to some extent in all voice networks.and conferencing. MTP software supports 26 calls. These supplementary services include Call Hold . which three conditions must exist? (Choose three. An MTP termination point is required but not present. and other supplementary features.com/en/US/partner/tech/ CK6 52/CK6 98/technologies_tech_note09186a0080149a1f.actualtests. Sufficient delay in echo return for echo to be perceived as annoying D. Call Park . resources may be exhausted.shtml "Pass Any Exam.323v1 endpoints do not support ECSs .so they require an MTP to provide supplementary services.transfer .323 version 1(H.

com 107 Ac tua lTe sts .www. Misconfiguration tail circuits D. Signal reflection C. FRF.) A.actualtests. Talker echo B. LLQ E.Cisco 642-426: Practice Exam QUESTION NO: 191 Which types of echo is found mostly on tail circuits and is due to reflection that causes the Tx signal on the Rxsignal? A. Priority Queuing Answer: A QUESTION NO: 193 What are the two most common causes of echo? (Choose two. Any Time.co m . Hybrid echo C. Impedance mismatch at the two-wire to four-wire hybrid E. LFI C. Tail-end echo D. the quality of all four calls degrades." .D QUESTION NO: 194 The following is a partial configuration of an access layer switch: mls qos man cos-dscp 0 8 12 16 28 32 40 48 msl qos "Pass Any Exam. Which QoS mechanism can help avoid this problem? A. Incorrect IP phone software loads Answer: B. CAC B. Listener echo Answer: A QUESTION NO: 192 Three calls can successfully be made across a WAN link.12 D. Excessive packet loss B. When a fourth call is made.

Answer: A. EF C. CS4 B. There are two sources of echo: * Hybrid echo * Acoustic echo Hybrid echo is caused by an impedance mismatch in the hybrid circuit. Troubleshooting Echo Problems between IP Phones and IOS Gateways Document ID: 19640 Introduction This document describes how to troubleshoot and eliminate echo where possible in IP Telephony networks with Cisco IOS(r) gateways. AF12 D. BE Answer: A QUESTION NO: 195 What are the two most common causes of echo? (Choose two) A. Any Time. B. "Pass Any Exam. Impedance mismatch at the 2-wire to 4-wire hybrid. This mismatch causes the Tx signal to appear on the Rx signal." . D.actualtests. Misconfigured tail circuits.B Explanation: There are two type of echo. E.Cisco 642-426: Practice Exam ! Voice bearer traffic will be set to use which per-hop behavior? A. C.co m 108 . such as a two-wire to fourwire interface. Acoustic feedback from speaker phones. IP phone software loads. Signal reflection.com Ac tua lTe sts . AF32 E.www. electrical echo (including impedance mismatch) and acoustical echo (including acoustical coupling from the handset.

." .dscp8.Cisco 642-426: Practice Exam Acoustic echo is caused by poor acoustic isolation between the earpiece and the microphone in handsets and hands-free devices. Any Time. af32 D. 8.com 109 Ac tua A. "Pass Any Exam.com/en/US/partner/tech/ CK6 52/ CK6 98/technologies_tech_note09186a0080149a1f. Separate consecutive DSCP values from each other with a space.actualtests.dscp8 Defines the CoS-to-DSCP map. ef B. To return to the default map.cisco. be lTe Following a partial configuration of an access layer switch: mls qos map cos-dscp 0 8 12 16 28 32 40 46 mls qos ! Voice bearer traffic will be set to which per hop behavior? sts .co m . The supported DSCP values are 0. cs4 C. use the mls qos map command in global configuration mode. enter eight DSCP values that correspond to CoS values to 7. QUESTION NO: 196 Answer: B Explanation: mls qos map To define the multilayer switching (MLS) class of service (CoS)-to-differentiated services code point (DSCP) map or DSCP-to-CoS map....dscp8| dscp-cos dscp-list to cos} nomls qos map {cos-dscp | dscp-cos} Syntax Description cos-dscpdscp1 . af12 E.www. For dscp1...shtml Not D: Signal reflection is a consequence of impedance mismatch. http://www. use the no form of this command. mlsqos map {cos-dscp dscp1.

46. 24. Layer 2 CoS markings are not mapping correctly to layer 3 QoS markings.cisco. 32. 48. and 56. 26. and 56.1Q trunk is configured with mismatched native VLANs. 0 8. D. 46. 32. Communication over the link occurs in one direction only. 34." .com/univercd/cc/td/doc/product/software/ios124/124cr/hlsw_r/lan_a1h.actualtests. 48. The switch port is shut down and displays a port status of errDisable. 26. enter the CoS value to which the DSCP value or values correspond .co m . enter up to 13 DSCP values separated by spaces.www. Spanning Tree Protocol is disabled for all VLANs in the trunk.Cisco 642-426: Practice Exam 10. Table1 Default CoS-to-DSCP Map CoS 0 1 2 3 4 5 6 7 Value DSCP 0 8 16 26 32 46 48 56 Value Table 2 shows the default DSCP-to-CoS map.htm#wp11 11205 QUESTION NO: 197 An 802. Table2 Default DSCP-to-CoS Map 16. 18. What is the most likely symptom? A. For cos. For dscp-list. 10 48 56 DSCP 18 26 34 46 Values CoS 0 1 2 3 4 5 6 7 Value http://www. C. Defaults Table 1 shows the default CoS-to-DSCP map. "Pass Any Exam. Then enter the to keyword. 16. 10. The CoS range is 0 to 7. 34. The supported DSCP values are 0. 40. dscp-cosdscp-list to cos Defines the DSCP-to-CoS map. 18. 40. 24. 8. 40. 16. 32. 24. B.com 110 Ac tua lTe sts . Any Time.

28 D. C. QUESTION NO: 198 Following is a partial configuration of an access layer switch: mls qos map cos-dscp 0 8 12 16 28 32 40 46 mls qos ! Voice bearer traffic will be set to which dscp value? A. 32 C. You have tested the gateway and have modified the configuration so that the ERL level is no 4 dB. The increase in echo-cancel coverage will have no effect on voice quality.www.co m 111 . This change will take the echo canceller 2-3 seconds longer to coverage at the beginning of the call. Any Time. You also increased the echo-cancel converge value to 32 ms. B. 46 B. Answer: D "Pass Any Exam. How will this impact voice quality after this change? A." .1Q header(which contains CoS marking information) is not added when the data is sent on the Native VLAN .actualtests.com Ac QUESTION NO: 199 tua Explanation: As the CoS value for voice bearer traffic is 5 . 0 Answer: B You have received a trouble ticket that says users are experiencing echo when going out the H. This will lead to consonants being chopped by the echo canceller. lTe sts . Note: CoS is a 3 bit information in Layer 2 header for customizing network traffic. This will lead to the end of sentences being chopped by the echo canceller. this correspond to the 6th value (that is 32) in the configuration. 12 E. the mismatch in native VLAN configuration in both end of trunk cause the loss of CoS information when packets leaving trunk.1q trunk configuration is not the cause of switch port errDisable.Cisco 642-426: Practice Exam Answer: D Explanation: As 802. Not C: Mismatched native VLAN in 802.323 gateway. D.

If the local loop (the distance from the interface to the connected equipment that is producing the echo) is greater than this amount of time. use the no form of this command.co m .actualtests. you might hear "Pass Any Exam.www. This command enables cancellation of voice that is sent out the interface and received on the same interface within the configured amount of time. If you configure a greater value for this command. the configured value of this command should be increased. Any Time. If the configured value for this command is too short. To reset this command to the default value (64ms). you might hear a slight echo when the connection is initially set up. use the echo-cancel coverage command in voice-port configuration mode.Cisco 642-426: Practice Exam Explanation: echo-cancel coverage To adjust the size of the echo canceller (EC) and to select the extended EC when the Cisco default EC is present. echo-cancel coverage {8 | 16 | 24 | 32 | 48 | 64} no echo-cancel coverage Syntax Description Usage Guidelines Use the echo-cancel coverage command to adjust the coverage size of the EC. In this case.com 112 Ac tua lTe sts Defaults 64 milliseconds Command Modes Voice-port configuration Command History . the EC takes longer to converge." .

actualtests. the non-POTS side) of the connection.Cisco 642-426: Practice Exam some echo for the duration of the call because the EC is not canceling the longer delay echoes. 200 ms C. talker echo D.www. 100 ms B. http://www. 400 ms Answer: D Explanation: As ITU-T G.co Which type of echo is presented in the network drawing shown? m . listener echo B." . dial tail circuit echo .com 113 Ac tua Explanation: Talker Echo Symptom-Talker echo is the signal which leaks in the far-end hybrid and returns to the sender (talker). The talker hears an echo of his own voice.com/univercd/cc/td/doc/product/software/ios122/122newft/122tcr/122tvr/vrg_e1. therefore end-to-end delay is 150ms x 2 = 300ms. 250 ms D. 300 ms E.114 recommendation specifies 150 ms as maximum one-way end-to-end for highest voice quality to be maintained. "Pass Any Exam. NPL echo C.ht m#wp9982 QUESTION NO: 200 Answer: C QUESTION NO: 201 What is the maximum end-to-end delay allowed for voice traffic? A.cisco. Any Time. lTe sts A. There is no echo or echo cancellation on the network side (for example.

Set the fragment size so that voice packets are not fragmented and do not experience a serialization delay greater than 20 ms. Set the fragmentation size based on the lowest port speed between the routers. we have to pick the "best" answer out of the available choices . You want to ensure voice quality? What is the largest fragment size that you can use? A. but if you were to extend that to the maximum allowed 20 ms serialization delay then the largest fragment size would be 160 bytes. Use this chart to determine the fragmentation size values.com Ac tua lTe sts .co m 114 . "Pass Any Exam. For example. 32k B.12) Turn on fragmentation for low speed links (less than 768 kbps).actualtests.www. if there is a hub and spoke Frame Relay topology where the hub has a T1 speed and the remote routers have 64 K port speeds.Cisco 642-426: Practice Exam QUESTION NO: 202 You are a network engineer at Certkiller . Fragmentation (FRF. 128k E.so 128 is the "best" answer. Any Time. According to the above table. Certkiller has a Frame Relay circuit that is clocked at 65 Kbps. Any other PVCs that share the same physical interface need to configure the fragmentation to the size used by the voice PVC. the fragmentation size needs to be set for the 64 K speed on both routers. 56k C. 64k D. However." . 256k Answer: D Explanation: This one is really tricky. the largest fragment size for 10ms serialization delay is 80 bytes.

three categories of Call Admission Control (CAC) tools are available.cisco. Match the tools with their descriptions.Cisco 642-426: Practice Exam QUESTION NO: 203 DRAG DROP Answer: "Pass Any Exam.co http://www.www.s m 115 . Any Time. sts .com Ac tua lTe In troubleshooting situations where too many calls are causing voice quality issues.actualtests.com/en/US/partner/tech/ CK6 52/ CK6 98/technologies_configuration_example09186a0080094af9." .

If the local packet network link is down. and those reserving resources for the call.www. For example. there is no point in executing complex decision logic based on the state of the rest of the network.co m .actualtests. QUESTION NO: 204 You are a network engineer at Certkiller .Cisco 642-426: Practice Exam Explanation: Categories of CAC MechanismsThe remainder of this document discusses ten different CAC mechanisms available in current versions of Cisco IOS software. Resources of interest include link bandwidth. Local mechanisms include configuration items to disallow more than a fixed number of calls. and memory. because that network is unreachable. then it seems logical that it should be possible to configure the local node to allow no more than five calls.com 116 Ac tua lTe sts . What will your reply be? A. 3. Gauging the state of the network implies sending probes to the destination IP address (usually the terminating gateway or terminating gatekeeper) that will return to the outgoing gateway with some measured information on the conditions the probe found while traversing the network to the destination. if the network designer already knows that no more than five calls can fit across the outgoing WAN link because of bandwidth limitations. Local CAC Mechanisms-Local CAC mechanisms function on the outgoing gateway. Several of these resources could be constrained at any one or more of the nodes the call will traverse to its destination. 2. Measurement Based CAC Mechanisms-Measurement-based CAC techniques look ahead into the packet network to gauge the state of the network in order to determine whether to allow a new call. The CAC decision is based on nodal information such as the state of the outgoing LAN or WAN link. Resource-Based CAC Mechanisms-There are two types of resource-based mechanisms: those that calculate resources needed and/or available. Any Time." . DSPs and DS0 time slots on the connecting TDM trunks. It increased jitter B. It increased latency "Pass Any Exam. CPU power. Typically. They are grouped into the following three categories: 1. Your newly appointed Certkiller trainee wants to know what the disadvantages of queuing are. loss and delay characteristics are the interesting information elements for voice.

actualtests. jitter. and latency. Place a "J" in the box next to issues effecting jitter. Place a "P" in the box next to the problems caused by packet loss. It increased complexity of the router configuration Answer: D Explanation: Note: Possibly B. Place and "L" next to latency concerns. Answer: "Pass Any Exam.www.co m 117 ." . Any Time.com Ac tua lTe sts .Cisco 642-426: Practice Exam C. QUESTION NO: 205 DRAG DROP There are three major impacts on voice quality: packet loss. It increased packet loss D.

and echo cancellation? "Pass Any Exam. The running-config on the connected gateway. Answer: A QUESTION NO: 209 What undesirable voice characteristic is typically caused by compression. It is the variable delay caused by the serialization of the bits on the interface. It is the variability in the playout of signal at the receiving end. which provide more configuration flexibility than the IP RTP Priority configuration. Answer: A QUESTION NO: 207 Answer: C QUESTION NO: 208 A. C. LLQ provides the ability to prioritize the call setup as well as the UDP/RTO flows. It is the variable delay caused by the use of the wrong codec. ." . The Ibutton on the CEO's 7960 phone.www.co m What is an advantage of Low Latency Queuing (LLQ) over IP Real Time Transport Protocol (RTP) Priority Queuing? 118 . B. LLQ ensures that excess bandwidth is assigned to the priority traffic. LLQ ensures that voice flows (i. Your newly appointed Certkiller trainee wants to know what jitter is. D. Where is the first place to gather troubleshooting data? tua lTe sts A. B.e. UDP/RTP) have priority over all other UDP and TCP flows.com Ac The CEO of Certkiller . Any Time. The Call Management Record (CMR) tables on the registered CallManager server. B. decompression. D. C.Cisco 642-426: Practice Exam QUESTION NO: 206 You are a network engineer at Certkiller ..actualtests. LLQ uses map-class commands.com complains that calls from his 7960 phone have very poor voice quality. packet loss. What will your reply be? A. The CDR tables on the publisher CallManager server. C. It is the variability in the interpacket arrival time. D.

Cisco 642-426: Practice Exam A. jitter B. noise C. latency D. serialization Answer: C

QUESTION NO: 210 What affects latency? A. enablement of VAD B. serialization of the bits C. inbound interface queuing D. error-handling characteristics of the media Answer: B

Which two statements are true about fragmentation and compression? (Choose two) A. Voice packets are typically larger than data packets and need to be limited to 128 bytes. B. Cisco recommends that you not perform fragmentation on link speeds greater than 768 kbps. C. Compression is important because a voice packet header may be twice the size of the payload. D. To improve QoS it is extremely important that you keep the serialization delay for any packet in the range of 10 ms to 20 ms. E. The key to effective compression is to compress larger packets while letting the smaller packets pass through without compression. Answer: B,C

QUESTION NO: 212 You have added a subscriber server to your Cisco Unified CallManager 5.0 Cluster. The server is functioning properly, but regular updates from the publisher are failing. All other publishersubscriber communications are working properly in the cluster. What is the problem? A. The Cisco Unified CallManager Administrator username and password have been changed in the publisher "Pass Any Exam. Any Time." - www.actualtests.com 119

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QUESTION NO: 211

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Cisco 642-426: Practice Exam B. The correct username and password are not being applied in the subscriber C. The service isn't included in the current CTL client D. The CTL client wasn't singed with the security token when the server was included in it E. The MIC for the service needs to be included in the CTL client Answer: B

QUESTION NO: 213 .You have two Cisco Unified CallManager clusters each using endpoint authentication. You have moved a small group of users from Cluster 1 to Cluster 2 and now their phones are failing to register with Cluster 2. Each phone displays the error message "failure to authenticate on the CTL file" Which steps should be taken to resolve this issue? A. Reset each IP Phone so the correct CTL file can be downloaded B. Press the settings button on each IP phone, select the security configuration menu and rest the trust list C. Restart the Cisco CTL Provider and the Cisco Certificate Authority Proxy Function D. Perform a factory reset on each IP phone so the correct CTL file can be downloaded Answer: D

QUESTION NO: 214

Your Cisco Unified CallManager 5.0 cluster is using your corporate Windows 2003 Active Directory for user information. Over the weekend you updated the Windows 2003 Active Directory Server and added a small group of new users. Cisco Unified CallManager is configured to synchronize with the Active Directory Server every 8 hours it has been 32 hours since the last successful synchronization. The configuration on Cisco Unified CallManager did not change during the Active Directory server upgrade and the remainder of the Windows network is functioning properly. What are two possible causes of this synchronization issue? (Choose two.) A. The LMHOSTS file has been corrupted B. The synchronization of the AD server was set to manual C. The domain controllers are down D. There is a username and or password mismatch between the Cisco Unified CallManager cluster and the Windows AD server E. Authorization has not been configured for a third party LDAP service

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Cisco 642-426: Practice Exam Answer: C,D

QUESTION NO: 215 LSC validation is failing on a new SCCP IP phone you have just added to the Cisco Unified CallManager 5.0 cluster. No other IP phones are experiencing any problems with LSC validation. What can you do to help pinpoint the problem? A. Verify that the authentication string is correct in the Cisco Unified CallManager device configuration screen B. Check for security alarms C. View the SDItrace output D. Use the Security configuration menu on the IP phone to verify that an LSC has been downloaded to the IP phone Answer: D

QUESTION NO: 216

Answer: B

QUESTION NO: 217 Network topology exhibit:

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A. The CTI server is not authenticating on the PDC. B. The CTI service user is not valid in Active Directory. C. The CTI service is not recognized as an Active Directory service. D. The CTI server is not running Active Directory.

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A Cisco CallManager installation has just switched to Active Directory. One of the CTI services no longer functions. What is the most likely problem?

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The h323-gateway voip bind srcaddr 10.co Your work as a network engineer at Certkiller .1 command need to be added to Certkiller Branch office. A translation rule has been applied that is keeping the call from being completed E.Cisco 642-426: Practice Exam Answer: A QUESTION NO: 218 Network topology exhibit: debug voice ccapit inout command output: *** MISSING *** Trace file output exhibit: *** MISSING *** Your work as a network engineer at Certkiller .10 and a CME at 10. A trunk has been configured between the Cisco Unified CallManager cluster 10. An incorrect CSS has been applied to the gateway at Certkiller Main office D. C. Any Time.3.130. Study the exhibits carefully.5. 4001 or from ext.com. During testing you find that calls cannot be completed when dialing from ext. 4001 to ext. 2001 to ext.1. Use the Voice Gateway for the Certkiller branch office location to view the output from the debug voice ccapi "Pass Any Exam. What is the issue that is preventing calls from being completed in either direction? m . Study the exhibits carefully. The CSS has been omitted from the trunk configured to Certkiller branch office sts .www.com.com 122 Ac tua lTe A. The trunk IP address in the Cisco Unified CallManager information field is incorrect B.3." .130.actualtests.1. 2001.

130. What is the issue that is preventing calls from ext. 4001 to ext. 4001. The h323-gateway voip bind srcaddr 10.co QUESTION NO: 219 DRAG DROP m 123 .actualtests. 2001 to ext. Any Time. 4001 to ext.5.130. A trunk has been configured between the Cisco Unified CallManager cluster at 10.10 and a CME at 10. 2001 from being completed? A. An incorrect CSS has been applied to the gateway at Certkiller Main office D.1.Cisco 642-426: Practice Exam inout command. 2001 receive a fast busy. C.1.1 command need to be added to Certkiller Branch office.10 network to view and search the trace file output." . The trunk IP address in the Cisco Unified CallManager information field is incorrect B.com Ac tua lTe sts .3. A CSS has been omitted from the trunk configured to Certkiller branch office Answer: E Drop Answer: Explanation: "Pass Any Exam. Use Certkiller 10.www.3. A translation rule has been applied that is keeping the call from being completed E. but calls from ext.1. During testing you find that calls are completed when dialing from ext.5.

) A. Any Time. There is a connectivity issue between Cisco UnifiedCallManager and the Cisco Unified Contact Center Express server. There are no agents logged in to the Help Desk queue.Cisco 642-426: Practice Exam QUESTION NO: 220 Answer: D.E QUESTION NO: 221 You have received a trouble ticket from a user who could not leave a message for John Doe at extension 2001. tua lTe You have received a trouble ticket stating that when callers dial the internal Help Desk queue at extension 2300.www." . The route point for 2300 has been modified or deleted in Cisco UnifiedCallManager. The user stated that when the call was forwarded to voice-mail. resulting in a synchronization issue. B. C. John Doe's mailbox does not have the correct extension configured in Cisco Unity. "Pass Any Exam. The CSS of the route point for 2300 is incorrect. they hear a message that their calls cannot be completed as dialed.actualtests. E. The script associated with the Help Desk queue is corrupt. the Cisco Unity opening greeting was played instead of John Doe's greeting. Which two issues could cause this problem? (Choose two.com Ac A. D.) sts .co m 124 . Which three issues could cause this problem? (Choose three.

Any Time. users dial the access code "9. The user's CSS does not permit international calls. The TON is incorrect. C. A Cisco Unity call routing rule was added that prevented the Attempt Forward rule from being applied to the call. Extension 2001 was not configured with the correct voice-mail profile. C.com Ac tua lTe sts . The circuit is not configured correctlyor has a physical layer issue.E QUESTION NO: 222 Refer to the exhibit. The gateway dial peer needs to prefix "011" to the called number so the PSTN knows this is an international call." the country code.Cisco 642-426: Practice Exam B." followed by "011. Answer: A." . you have the user attempt the call again. E.B. A translation pattern modified the redirecting number. To place an international call. The voice-mail port used was configured only for Message Notification and MWIOutdial. D.www. B. You have received a trouble ticket stating that calls to international numbers are failing. D. F. Based on the debug output. Answer: E "Pass Any Exam. The exchange server was down and Cisco Unity was operating in UMR mode.co m 125 . After entering the debug isdn q931 command on the MGCP gateway Certkiller 3.actualtests. and the destination number. what is the most likely cause of this problem? Exhibit: A. E. Cisco UnifiedCallManager is not stripping the access code before sending the call to the gateway.

Admin. The echo canceller treats the signal as echo and applies the configured values. The echo canceller will apply the maximum echo-cancel coverage time to the signal to determine if this is echo or voice.com/en/US/partner/products/sw/voicesw/ps556/ products_tech_note09186a00801115eb. Cisco. Answer: B Answer: D Explanation: Resetting the Username and Password to the Default In the event that you do not have access to the Global Directory in Cisco CallManager to change the password. http://www. Admin E. an alternative method to get into CAR is to reset the login password to the default.actualtests. The default is username=admin.cisco. Admin. Toolkit Command Language (TCL) applications C. vad.shtml # QUESTION NO: 225 The default configuration of dial peer 0 will fail to set which three of the following? (Choose three) A. Password sts .com Ac tua lTe A. password=admin. ANI with answer address "Pass Any Exam. Cisco. DID B.Cisco 642-426: Practice Exam QUESTION NO: 223 How does the echo canceller interpret a signal when the ERL value is too low? A. Avvid. Avvid D. C. Once reset. Avvid B. D. The echo signal retuning to the gateway is too loud and the echo canceller interprets it as normal voice instead of echo. B.co What is the default login and password when first logging into the ART tool? m QUESTION NO: 224 126 .www. Non-default voice-network capabilities: dtmf-relay. Any Time. and other commands D." . Cisco C. you can log into CAR and assign administrator privileges for CAR to any user. The echo canceller considers the signal returning to the gateway as comfort noise generated during periods of silence and does not act on it.

B. The phone cannot learn the address of the TFTP server. Assist the DHCP server in locating the subnet the IP phone resides in. Answer: D "Pass Any Exam. and applications such as: (a) Non-default Voice-Network capabilities: dtmf-relay.www. a subnet mask. B." . Dial-peer 0 has a default configuration that cannot be changed. so forth. The default dial-peer 0 fails to negotiate non-default capabilities.co m What happens if CDP is not enabled on a switch port where an IP phone is connected? 127 . no vad. The switch will put the port into the errDisable state until CDP is enabled. Any Time. services.actualtests. Required because each VLAB is a separate broadcast domain.com Ac tua Explanation: After IP Phone receives power from switch( capable of providing inline power) and boots up. The phone is unable to acquire an IP address. DNIS with incoming called number Answer: A. C. D. This default dial peer is referred to as dialpeer 0. the inbound call leg is automatically routed to a default dial peer (POTS or Voice-Network). The DHCP server responds to the IP phone with a minimum information of an IP address. lTe Answer: B sts A. (b) Direct Inward Dial (DID) (c) TCL Applications QUESTION NO: 226 QUESTION NO: 227 How does the IP helper-address command assist in an IP phone with its configuration? A. .C Explanation: : If no incoming dial-peer is matched by the router or gateway. Modifies the IP phone DHCP broadcast to a unicast so the request can be routed to other subnets. B. The switch cannot include the voice VLAN in the uplink trunk. and so on. D. The phone cannot get its VLAN ID assignments. C. Modifies the directed broadcast sent out by the IP phone to assist in locating the DNS server. and the IP address of Cisco TFTP server. Next. the switch sends a CDP packet to the IP phone which contains voice VLAN information.Cisco 642-426: Practice Exam E. the IP phone broadcasts a request to a DHCP server. E.

G.Cisco 642-426: Practice Exam QUESTION NO: 228 DRAG DROP The Graceful and Immediate switchover algorithms determine when a telephony device will failover. "Pass Any Exam.723 G.245 is used for exchanging media capabilities.711 F.www.323 protocol. Place a "G" for Graceful switchover algorithm and an "I" for Immediate switchover algorithm next to the appropriate algorithm property. G. H.com Ac tua QUESTION NO: 229 lTe sts . H. call proceeding .261 D.726 Answer: B Explanation: H. what is used to establish media capabilities? A. signaling setup.225 is used for signaling establishment. G.call alerting and call release between H." . Answer: With regard to the H.263 E. Any Time.245 C. G.actualtests.co m 128 .323 endpoints(devices) whereas H.225 B. H.

C.com Ac QUESTION NO: 231 tua lTe sts . Answer: C "Pass Any Exam. Any Time. It supports the native VLAN as well as multiple auxiliary VLANs." .1Q protocol. It tags all packets using the 802. D. B. What would your reply be? A. It does not participate in the spanning-tree process for the auxiliary VLAN. You are a network engineer at Certkiller .Cisco 642-426: Practice Exam QUESTION NO: 230 DRAG DROP Place an "M" next to Multiple site deployment issues and an "I" next to Individual Campus deployment issues.actualtests. Your newly appointed Certkiller trainee wants to know what a trunk port configured for auxiliary VLAN capability does.co Answer: m 129 .www. It has the appearance of a trunk port supporting only two VLANs.

Cisco 642-426: Practice Exam QUESTION NO: 232 You are a network engineer at Certkiller .195 prefix-length 23 ! ip nat inside source list NAT_INSIDE pool NATPOOL ! An IP phone on the LAN connected to FE0/0 has an address 172.254. However. Answer: D Explanation: The IP phone cannot be reached using ping.1.com Ac tua lTe sts .128.135 216.128.1 255.www. ping 172. a dynamically translated IP address such as is shown in this exhibit would only be "pingable" within the time frame between a call disconnect and the NAT translation timeout (a matter of seconds).58.148.171 C.5.0 ip nat inside full-duplex ! ip nat pool NATPOOL 216.16.128.148.128.0. An IP phone can be pinged when using Static NAT translation and no access-list or firewall is preventing this communication. ping 216.co m 130 .16. The current running-config on the Certkiller Router is as follows: interface Serial0/0 ip address 216.124 255. You are at an office on the WAN side of the Router.148. None of the above. Therefore. pinging would not be a useful test method for reachability since it would be severely limited by these constraints.135 215.255.148.0." .148. ping 216. What ping command should you issue? A.171.134 D.1. The NAT translated address is 216. You want to check connectivity to the IP phone.128.148. Any Time.16.58.148.0 ip nat outside ! interface FastEthernet0/0 ip address 172. QUESTION NO: 233 Exhibit: "Pass Any Exam.5 B.actualtests.255.

Catalyst 6000 T1/PRI C. 10 C. 50 "Pass Any Exam. http://www.co With regard to the above exhibit.Cisco 642-426: Practice Exam Answer: C QUESTION NO: 234 What is the maximum number of private lists per subscriber that Cisco Utility supports? A. Page 10-26 CIPT troubleshooting. Catalyst 6000 FXS B.cisco. for which gateways is DTMF relay configured? (Select all that apply.actualtests. 25 E." .) m 131 . Non-Cisco IOS software-based . Any Time.www. 20 D.com/en/US/products/hw/switches/ps708/prod_module_installation_guide09186a0 0801787ab.com Ac Explanation: The catalyst 6000 T1 and FXS gateways enable DTMF relay by default and do not need additional configuration to enable this feature.h tua lTe sts A. 5 B. Cisco IOS software-based D.

QUESTION NO: 236 A. The fan tray is improperly seated. Slot 5 E. Each subscriber account comes with 20 private lists.www." . Slot 3 C.com/en/US/products/hw/voiceapp/ps967/products_administration_guide_chapter 09186a00800 sts Answer: B . There are version conflicts between the SAP card and the fan assembly unit control software. What is the cause of this? A.Cisco 642-426: Practice Exam Answer: C Explanation: Private lists can also be set for the subscriber in the Cisco unity administrator. A shorted voltage filter on the power supply causes a voltage surge. Slot 4 D. Page 10-16 CIPT QUESTION NO: 235 You are a network engineer at Certkiller .actualtests. and make sure that the ejection levers are in the open position (pointing outward). You notice that the fans on the Certkiller Cisco ICS 7750 runs fast for approximately 10 seconds when you power up the Cisco ICS 7750 and when a code upgrade completes. Any Time.com 132 Ac You want to replace a system switch processor (SSP) card for the Cisco ICS 7750. C. "Pass Any Exam. Step 2 Align the SSP card with the upper and lower card guides in slot 7 of the chassis.cisco.co m . Slot 7 Answer: E Explanation: Replacing the SSP Card Step 1 Put on an ESD-preventive wrist strap. B. D. There is no problem. This is normal operation. and attach it to an unpainted chassis surface. In which must you place SSP card? tua lTe Explanation: http://www. Slot 1 B.

It provides connection control for gateway connections. Power provisioned from a backup power generator.freesoft. It provides connection control and flow control for ISDN connections.C .html#7 QUESTION NO: 237 You are a network engineer at Certkiller .Cisco 642-426: Practice Exam http://www.cisco.931 doesn't provide flow control or perform retransmission.931provides. You want to provide emergency contact service until the power is returned. It provides connection control and flow control for H. E. It provides connection flow control for ISDN connections. source : http://www. which of the following statements is true? "Pass Any Exam. What will your reply be? A. D. D. B." . It provides connection flow control for gateway connections. A general alarm bell connected directly to emergency service provides. Answer: E QUESTION NO: 238 You are a network engineer at Certkiller . Cellular phones available in emergency closets.both say 'flow control' NOT A .q. Standard handsets on LEC loop-start lines scattered throughout the facility. Any Time. B.com/en/US/products/hw/voiceapp/ps967/prod_maintenance_guide09186a00800 87163.www. The company suffers a power outage. roughly comparable to TCP in the Internet protocol stack.co m 133 . C. What is a standard method of providing emergency contact service during power outages? A. C.com Ac tua lTe sts .931 deals specifically with ISDN. not gateways in general.323 connections. Answer: B Explanation: NOT D .931 is ISDN's connection control protocol. Power provisioned from an alternate grid.htm QUESTION NO: 239 With regard to Layer 2 VoIP bottlenecks. Your newly appointed Certkiller trainee wants to know what Q.E . Q. Q.actualtests.org/CIE/Topics/126. E.

Your newly appointed Certkiller trainee wants to know what the default value of Bc on a Cisco router is. 1/12 of CIR C. E.F QUESTION NO: 241 A.Cisco 642-426: Practice Exam A. C. Bandwidth is the issue within the enterprise campus.actualtests. What will your reply be? lTe sts . MAC addresses C. Layer 2 Class of Service (CoS) Answer: B.D. Layer 1 Class of Service (CoS) F. 1/16 of CIR B. 1/3 of CIR Answer: D QUESTION NO: 242 When can you change the computer name of an SPE card.C. Answer: A QUESTION NO: 240 Which of the following data characteristics classify traffic? (Choose all that apply) A. Any Time. DLIC address B. Before installing SQL B. More Gigabit Ethernet feeding Ethernet connections corrects oversubscription problems. B. D. that is running Cisco ICS System Manager? A. Range of port numbers E." . Buffers fill slowly so they can be relied upon to smooth router traffic. installed in a Cisco ICS 7750. Buffers are the issue within the enterprise campus.com 134 Ac tua You are a network engineer at Certkiller . 1/8 of CIR E.co m . 1/10 of CIR D. Layer 7 application D.www. QoS is not an enterprise issue because data traffic is bursty and withstands buffer overflow. Before installing CallManager "Pass Any Exam.

D QUESTION NO: 245 Which three statements are true? (Choose three) A. C. end-user timed release D. Applying a combination of Call Admission Control (CAC) tools throughout the network is not recommended. What are the three mechanisms? (Choose three) A.co m . you could use GateKeeper Resource availability indicator. Which two statements are true? (Choose two) sts QUESTION NO: 244 . tua lTe Some Cisco Catalyst switches can make forwarding and dropping decisions. You can configure Ethernet ports with trust states that determine which markings the switch uses to make forwarding and dropping decisions. timed B.C. "Pass Any Exam.www. Layer 2 switches do not make forwarding or dropping decisions.actualtests.E Answer: B. such asCoS. B. Trying to configure a switch port to drop or forward a packet is considered "untrusted" and is not supported by Cisco. switchover algorithm C. DSCP.Cisco 642-426: Practice Exam C. D. Media Streaming Failure (MSF) Answer: A. Any Time. Max Connections or GK Zone Bandwidth tools do not allow you to limit traffic within a site but do allow you to limit the traffic between sites.com 135 Ac A. If the terminating POTS side is most susceptible to oversubscription. These decisions are based on marking approaches. C." . Before you install any application Answer: D QUESTION NO: 243 Devices provide three disconnect supervision mechanisms for any media connections preserved during system failure. B. Before installing new applications D. or IP precedence. This is a Layer 3 function. graceful switch over algorithm E.

If it is important to keep the originating PBX from attempting to place a call onto the network when the network is incapable of completing the call. Central Offices (COs) D. type of calls being routed C.Cisco 642-426: Practice Exam D. A UPS B.D QUESTION NO: 246 E911 deployments in IP telephony environments require that phones be correctly associated with what? A. order of call routing tables D. Alternate route lists D." .co m 136 . gatekeepers C.www.com Ac tua lTe sts QUESTION NO: 247 .C. More gatekeepers C. Any Time. you should consider the busyout Call Admission Control (CAC) features. File CallManager servers Answer: A What increases the probability that E911 services remain up at a remote site? A.actualtests. order of call routing rules B. gateways B. number of call routing rules Answer: A "Pass Any Exam. Answer: B. Additional WAN lines Answer: D QUESTION NO: 248 What has the greatest negative effect on Cisco Unity performance? A.

co Answer: m 137 . QUESTION NO: 250 What must be placed in each remote office in a Centralized Call Processing environment? A. Any Time. Gateways C.actualtests.www. File servers D.com Ac tua lTe sts .Cisco 642-426: Practice Exam QUESTION NO: 249 DRAG DROP The bandwidth available to router son the WAN boundary may be insufficient to transport packets in a timely fashion." . PBXs B. Match the problems to their causes. Only one CallManager Answer: B "Pass Any Exam.

Intercluster communication D. C. When the interface is oversubscribed. Any Time. Answer: A QUESTION NO: 252 When you use the CLI on Cisco CallManager (CCM). what is it possible to display? A.co m . The active phone calls C. voice packets C. ISCConfig utility "Pass Any Exam.www. B.com 138 Ac A running-config shows the following: access-list 101 permit tcp any any eq 23 access-list 101 permit tcp any any eq 2000 access-list 101 permit tcp any any eq 1720 Which communication is blocked? tua lTe sts . H. RTP packets B.Cisco 642-426: Practice Exam QUESTION NO: 251 When does a Cisco router set the discard eligible (DE) bit? A. Skinny Client Control Protocol (SCCP) Answer: B QUESTION NO: 254 Where should you change the IP address of an ASI card installed in a Cisco ICS 7750? A. When transmission exceeds CIR. D. telnet B. The configured route pattern Answer: A QUESTION NO: 253 A. If Frame Relay network experiences congestion.actualtests.245 call setup D." . If retransmission exceeds 20% of CIR.

Trace the log file and find out the conference bridge resource in not available.www.actualtests. SDI trace B. WINIPCFG utility C. SysCheck lTe Which Cisco Unity troubleshooting tool would be used to diagnose problems with skinny and MWI messages? sts QUESTION NO: 256 . None of the Above Answer: A "Pass Any Exam. The conference bridge resource is not include user's MRGL B. Cisco Unity Performance Information and Diagnostics C. Any Time. A. IPCONFIG command line utility D. SDL trace Answer: A Answer: C QUESTION NO: 257 A CallManager trouble-shooting: Between extension 2001 and 2002 and a conference with 3001.co m 139 .com Ac tua A. Windows 2000 network properties Answer: A QUESTION NO: 255 Which log file contains call-processing information from services such as Cisco Unified CallManager and Cisco Unified CallManager CTI Manager? A. asking why the conference it is not working. Unity Diagnostic Tool D. CTI trace D." . The conference bridge resource has included user's MRGL C. CDROnDemand C. Integration Monitor B.Cisco 642-426: Practice Exam B.

and anti-replay service for voice streams.D "Pass Any Exam.com Ac Answer: C tua A. Fragment data packets Answer: B. B. Configure automatic synchronization of the LDAP database D. RTCP caches an RTP packet-Layer 3 and Layer 4 headers in the routers at each end of a link. B. Prioritize voice packets D." . 767 to transport voice payloads C. Any Time.actualtests. Use dejitter buffers B. message authentication and integrity.www.Your Cisco Unified CallManager 5. How should you resolve this problem? A. RTCP provides out-of-band control information for an RTP flow D.Cisco 642-426: Practice Exam QUESTION NO: 258 You are in charge of Troubleshooting Cisco Unified Communications in certways.0 cluster has just started to use a third-party LDAP service.co m 140 .) A. Answer: B QUESTION NO: 259 Which of the following best describes a function of RTCP? QUESTION NO: 260 Which three of the following are appropriate solutions to address latency issues in a VoIP network? (Choose 3. Users complain that they cannot change their passwords in their Cisco Unified CallManager user web pages.com . increase bandwidth C.384??0? 1u? U? 43?????U? 1C32.C. Change the passwords on the IP phone screen using the TUI. resulting in lower bandwidth demand for subsequent RTP packets. It is impossible to resolve. RTCP provides encryption. lTe sts . Instruct user change their passwords in the LDAP database C. RTCP uses even-numbered UDP ports in the range 16.

Cisco Catalyst 6500 Series D.Cisco 642-426: Practice Exam QUESTION NO: 261 Which two of the following VoIP gateway platforms are considered to be Integrated Services Routers (ISRs)? (Choose 2." .323 gateway? . Which of the following capability can be configured if the default dial peer is matched? A. Add the service mgcp subcommand to the dial peer C. enable dtmf-relay D. disable VAD Answer: A QUESTION NO: 264 How do you configure a router to use MGCP on a digital port? A.actualtests.711 PCM-encoded voice D. Any Time. Cisco 3800 Series Answer: B. Performs translation between audio. Converts an alias address to an IP address B. Cisco 2600XM Series B. and data formats . "Pass Any Exam.D QUESTION NO: 262 Answer: D QUESTION NO: 263 You are the network technician of your company. Transmits and receives G.co m What are the functions of an H.) A. invoke a Tel application C.www. Cisco 2800 Series C.com 141 Ac tua lTe sts A. disable DID B. Add the parameter application mgcpapp to the dsO-group controller subcommand. video. Add the application mgcpapp subcommand to the dial peer B. Responds to bandwidth requests and modifications C.

B. Admission control B. sip-ua dial-peer configuration mode subcommand C. Zone management Answer: A.co QUESTION NO: 266 m 142 . Registrar B.D QUESTION NO: 267 Which command is required to enable a SIP user agent on a Cisco router? A.D Identify four SIP servers.) "Pass Any Exam." .B.C. Add the service mgcp parameter to the dsO-group controller subcommand Answer: D QUESTION NO: 265 Identify four mandatory features of an H. Proxy Answer: A. Any Time. A.www. NO special command is required.actualtests. SIP is on by default. A. Answer: C QUESTION NO: 268 Which two of the following signaling protocols are peer-to-peer protocols? (Choose 2.323 gatekeeper. Bandwidth control D. sip-ua global configuration mode command D. Address resolution C. Location D.C. sip-ua interface configuration mode subcommand B.Cisco 642-426: Practice Exam D. Redirect C.com Ac tua lTe sts .

) A.C QUESTION NO: 269 Observe the exhibit carefully.com Ac QUESTION NO: 270 tua Answer: B lTe A. H. Recreate the database subscription in SQL server. H. MGCP C.co m 143 . D." . Packet loss has keptH. sts . A codec mismatch has occurred and transcoders or additional transcoding resources need to be configured at HQ. D.245 capabilities exchange has failed due to insufficient bandwidth.Cisco 642-426: Practice Exam A.actualtests. Restore the database to the subscriber.225 setup messages from completing the call. C. When the call connects. B. B. A user is putting a call from BR1 to HQ across the IP WAN.www. What most likely causes this problem? You are in charge of Troubleshooting Cisco Unified Communications in certways.Run the dblhelper Answer: C.1. On the publisher. SIP D.D "Pass Any Exam. it will be dropped. Enter the utils dbreplication repair command at the command-line prompt. Which two methods can be used to correct database replication issues? (Choose two. SCCP Answer: A.323 B. Any Time. MTP resources need to be configured on the BR1 gateway.by usingCisco Unified CallManager BARS utility C.com Your company has a cluster running Cisco Unified CallManager4.

actualtests. IRQ C.Cisco 642-426: Practice Exam QUESTION NO: 271 In a Cisco UCM multisite WAN with centralized call-processing deployment model. CAC D.www. "Pass Any Exam. technology-prefix 2# B. a 2# will be prepended to the dial string sent to the gatekeeper? A. SRST C. what redundancy feature should be configured on remote site routers to provide basic IP telephony services in the event of a WAN outage? A. tech-prefix 2# Answer: D QUESTION NO: 273 Which RAS message does a gateway use to request admission to a network and to also request phone number to IP address resolution? A. RRQ Answer: A QUESTION NO: 274 The following describes the icons' functions displayed in the exhibit. h323-gateway voip tech-prefix 2# C. LRQ D. indicating that when the dial peer is used as an outgoing dial peer. V3PN Answer: B QUESTION NO: 272 What VoIP dial-peer configuration mode command can be used to specify a technology prefix of 2#.com 144 Ac tua lTe sts . Click on the GK icon to view the output of the command show gatekeeper endpoint.co m . gw-type-prefix 2# D. ARQ B. AAR B. Any Time." .

Set the Terminal Type to terminal in the gatekeeper information of the Trunk Configuration D. East and EMEA. Change the Device Name to the IP address of the gatekeeper in the CallManager Trunk Configuration page C. Click the X in each popup to back to the item. h323-gateway voip h323-id C. Any Time..com Ac tua A. the West zone device is missing.actualtests.Cisco 642-426: Practice Exam Click on the CallManager cluster to see the trunk configuration screens. Restart the callmanger so it can register with the gatekeeper B. h323-gateway voip interface B. h323-gateway voip bind srcaddr D.co m 145 ." .www. When the command show gatekeeper endpoint is issued. Configure a zone name on the CallManager Trunk lTe sts .110. In order to support three local zones West.1 router is configured with a gatekeeper.the 10.1. voice service Answer: C "Pass Any Exam. Which action should be about the configuration in the CallManager for it to register with the gatekeeper in zone West? Answer: D QUESTION NO: 275 Use the __________________command to designate a source IP address for a voice gateway A.

Cisco 642-426: Practice Exam QUESTION NO: 276 Given the following configuration.0 GK1 (config-if)#exit GK1 (config)#interface serial 0/0/1 GK1 (config-if)#ip address 172.0.729 call? A.1 D.com 146 Ac tua lTe sts A. RAS messages will be load balanced between 192. 192.16." .2 .0.2 255. Answer: B QUESTION NO: 277 Identify two gateway supplementary services.255.C QUESTION NO: 278 How much bandwidth does an H.2 GK1 (config-gk)#zone remote Austin cisco..com 192. 192. Transcoding Answer: A.) A.0. GK1 (config-gk)#zone prefix Austin 3.255.0.0.2 and 172. 24 kbps "Pass Any Exam. (Choose 2.0. Transfer D.. Hold B. 16 kbps C.168.. Any Time.2 B.2 255.255.168.16.168.255.323 gatekeeper assume will be required by a G.168.0 GK1 (config-if)#exit GK1 (config)#gatekeeper GK1 (config-gk)#zone local SanJose cisco. what IP address will GK1 use to send and receive RAS messages? GK1 (config)#interface serial 0/0/0 GK1 (config-if)#ip address 192.com 172.0. DTMF relay C. 8 kbps B.actualtests.0.168. 172.1 GK1 (config-gk)#zone prefix SanJose 2.16.2 C.16..www.0.co m .

com Ac tua lTe A.co m Answer: D 147 . show mgcp statistics C. On a Cisco Unified Communications Manager server sts .Cisco 642-426: Practice Exam D. what is the maximum number of IP phones that can register with a UCM cluster? A. 2500 B. On both a gatekeeper and a gateway D.www. 10. 64 kbps Answer: B QUESTION NO: 279 In a Cisco UCM single-site deployment. showmgcp calls B.000 QUESTION NO: 280 Where should RAI be configured? Answer: B QUESTION NO: 281 Which command displays a count of successful and unsuccessful control commands? A. On a gateway C. debug mgcp statistics Answer: B QUESTION NO: 282 "Pass Any Exam. showmgcp D. 7500 C.000 D." .actualtests. On a gatekeeper B. Any Time. 30.

com Ac tua lTe sts . Call Admission Control (CAC) C. Low Latency Queuing Answer: B QUESTION NO: 283 Which four of the following are Cisco-supported IP telephony deployment models? A. Single site B. the quality of all calls is lowered.D "Pass Any Exam. Link Fragmentation and Interleaving D.co m 148 .actualtests.B. Transcoding Answer: A. Any Time. Which QoS mechanism can prevent this problem? A. Multisite with distributed call processing C." .Cisco 642-426: Practice Exam You are the network technician of your company. Clustering over the IP WAN E.12 B. FRF. However.www. when making the fourth call.C. Multisite with centralized call processing D. And you have just received a trouble ticket stating that three calls have successfully been made across a WAN link.

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