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Published by: han_solo81 on Oct 29, 2010
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The technician has confirmed through their testing, the video card is failing. Which of the following

is the NEXT step to take?

A. Install an on hand video card and show the customer it is repaired.

B. Establish the probable cause of the card failure for the customer.

C. Discuss options acceptable to the customer to address the issue.

D. Question the customer on any changes made to the computer before installing the video card.

Answer: C

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