Job satisfaction & Employee satisfaction questionnaire Example of Questions / Inquiry / Market Research/ questionnaire Introduction: questionnaire statement of employees

of their organization/ company. How would you rate the following statements on a scale of 1 to 5 Scale 1 = totally disagree 2 = disagree 3 = neither agree nor disagree 4 = agree 5 = totally agree Employees evaluation of the organization in which employed.

1. 2. 3. 4.

The organization systematically collects information over customer needs. The organization use customer information from market research The organization does research into the quality of the organization. The management team has barely any contact with customers. 5. The account managers communicate well with the product managers. 6. The account managers communicate well with the account managers. 7. The management team have regular personal contact with the product managers. 8. The account and product managers communicate in writing amongst themselves. 9. The middle management is superfluous. 10. The organization has tools to improve the quality. 11. The organization is directed more towards sales than customers. 12. The organization uses a system of performance indicators for products and services. 13. The organization gets specific quality targets for the services. 14. The employees have the specific knowledge to provide for the demands of the customers. 15. There the feeling that you are part of a team. 16. Everyone within the organization contributes towards attending the customers. 17. I feel responsible in helping my colleagues to do their work well. 18. My colleagues and I work together rather than in competition with one another. 19. I feel that I am important with the organization. 20. I feel comfortable within the organization and because of that I am able to work to well. 21. The organization employs qualified personnel to produce good work. 22. The organization provides the materials and facilities that I require to produce good work. 23. I spend lots of time solving problems that are not covered by my competences. 24. I have the freedom to work in the direction of the customer. 25. I have regular problems with my planning. 26. One of my frustrations is that I am sometimes reliant on colleagues in providing a service to the customer. 27. The approval of my work by my immediate supervisor suggests that my interaction with the customer is good. 28. The amount of administration makes it difficult to serve the customers well. 29. The organization the emphasis on making sales is such that it is difficult to provide the customers with a good service.

33. 40. What report figure would you give for each specific area of work? 48.30. I do not know what my immediate supervisors feel to be the most important aspect when evaluating my work. 38. What report figure would you give for the entire organization? If you need more demographic information about the respondent or the organisation. Who do you see as competitors? 44.examplequestionnaire. I feel competent to play a role in the quick changing wishes and requirements of customers. I am in a position to keep up to date with changes within the organization. 31. Open questions 43. Increasing competition creates pressure within the organization to generate new services. I feel that I have not been sufficiency trained by the organization to communicate in the most effective manner with customers. 42. In your opinion at this moment what is the most important area of work of the organization? 46. I am not usually informed in advance about the arrangements the account managers make with customers. The account managers ask my advise if the promises made to customers are attainable. 37. The organization and I have the same ideas on how we can best produce the work. 41. The account managers ask my advise on putting together the product range and services. go to: http://www. 35.html Here you can find example questions about demograpic information. What is your opinion on the selection of competitors. In your opinion what work will be the most important area of work for the organization in the future? 47. The most important competitors make claims that they cannot prove in the fight to win new customers. 45. 36. 32. Suitable facilities provided by the organization to enable me to do my work well. 39. I know too little from products in service beyond my work environment. . What the customer wants me to do and what the management want me to do are usually the same thing.

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