Workshop for Performance Related Alarms

1) Performance alarms collection (identification and procedure to collect the alarms) 2) alarms to be analyse for improvement of performance(awareness regarding causes for occurrence, criteria for analysis) 3) understanding the correlations of alarms(simulteneous occurrence of various alarms) 4) action to be taken for alarms reduction(methodology and procedure for alarm reduction) 5) frequency for monitoring alarms(schedule for alarm collection and analysis) 6) important KPI can be affected by alarms(impact of various alarms on various KPI and other performance parameters) 7) different report can help for analyzing the performance(daily performance logs to be collected i.e. G.826 performance report for all MW links) As discussed in the Bharti Operational meeting held in Gurgaon me, Rishi and Gagan Bhashin will be conducting this workshop in Patna and Kolkata.

Alarm groups and numbers

The Alarm Reference documentation consists of alarm printouts and diagnosis reports. The alarms have been divided into four groups, and each of them is described in a dedicated piece of documentation. The alarms are numbered in ascending order as follows: Table: Alarm groups and numbers

Alarm number in: switching equipment O&M equipment transmission equipment diagnosis report number base station/ transmission equipment alarms power equipment external equipment

Notices (NOTICE) 0±799 800 - 899 900 - 999

Disturbance printouts (DISTUR) 1000±1799 1800±1899 1900±1999

Failure printouts (ALARMS) 2000±2799 3000±3799 2800±2899 3800±3899 2900±2999 3900±3999

Diagnosis reports (DIAGN)

Base station alarms

Transmission equipment alarms

Numbers reserved for possible external alarms 4000±4799 4800±4899 4900±4999

3700±3999 7000± 7999 8000±8999

5000±5499 5500±5999

Structure of the BSC alarm

a.Type of alarm printout b.Name of the network element c.Remote subscriber stage (4 characters) Printed only if the object of the alarm is in a remote subscriber stage. d.Computer sending the alarm e.Alarm equipment type

SWITCH switching equipment O&M operation and maintenance equipment TRANSM transmission equipment POWER power equipment EXTERN external equipment
Unknown equipment type is printed as ?????? f.Date and time Start or termination time of the alarm. g.Urgency level

*** requires immediate actions ** requires actions during normal working hours * normally no actions required
Unknown urgency level is printed as a question mark (?). The urgency level is output in all alarm printouts except notices (NOTICE). The urgency levels of terminated alarms are indicated by dots (.) instead of asterisks (*). h.Printout type i.Alarm object j.Position coordinates of the alarm object k.Alarm issuer The program block issuing the alarm. If the name of the program block issuing the alarm is not available, the family identifier of the program block is output in hexadecimal form instead of the name. If the alarm is set in a preprocessor plug-in unit, the plug-in unit name and index are output in this field (for example PCU_S-1). In this case, the alarm concerns the functioning of the plug-in unit in question.

13)Recovery information When recovery is informed of the alarm in order to start the automatic recovery actions. Note that this kind of alarm does not stay as an active alarm and thus there will be no cancel printout for it. 14)Processing information If the alarm is set before the start-up of the distributed part of the alarm system. then it is displayed in the alarm printout. .. 12) Trial information If the network element has been divided into a traffic transmitting part and a trial part. 20)Alarm operating instructions The user defines an operating instruction with the AOA MML command for an alarm.Cont«. this field displays *RECOV*. It is also a search index for the description of the alarm. If the instruction has been defined. **. 16)Alarm number Alarm number is an unambiguous identifier for an alarm. 18)Supplementary information fields 19)Supplementary text A more detailed text printed out in some alarms. 17)Alarm text Alarm text is a short description of the alarm. With the help of the number the operating personnel can follow the update and cancel printouts of the original failure printout. this field displays LIB. 15)Consecutive number Failure printouts (***. this field displays the text TRIAL if the alarm was issued in the trial side. *) are numbered in ascending order.

BTS name (15 characters) l.Urgency level *** requires immediate actions ** requires actions during working hours * no actions required The urgency level is output in all alarm printouts except notices (NOTICE).Printout type ALARM fault situation CANCEL fault terminated DISTUR disturbance NOTICE notice j. The urgency levels of terminated alarms are indicated by dots (.TRX number k.Event type COMM communication failure QUAL quality of service PROCES processing failure EQUIPM equipment failure ENVIR environmental failure f.Exchange c.Alarm object (FU/CU/LAPD/PCM/RTSL/TRE/DMR/TRU) m.BTS number e.BCF number d.Date g. i.State of the alarm object ENABLED The alarm object is able to provide traffic services DISABLED The alarm object is not able to provide traffic services .Type of alarm printout Standard alarm printout <HIST> Alarm history printout b.) instead of asterisks (*).Structure of a BTS alarm 1.Time h.

17) Supplementary text In the case of alarms number range 7600.7699 this field indicates the fault reason. 18) Supplementary information fields A maximum of 16 fields which are separated from one another by one or several spaces.14) Consecutive alarm number 15) Alarm number Alarm number is a search index in the alarm reference documentation.. 16)Text The text is a short description of the alarm. ..

Configuration Problem in SGSN. Configuration Problem in BSC. Configuration Problem in BTS. Equipment failure(BSC/BTS) Environmental failure(High Temp) Configuration Problem in MSC. VSWR/loose cables at BTS. . Hardware Problem at BSC. Wrong RF parameters.Reasons for Alarm triggering ‡ Tramsmission Problem ± ± ± ± ± Cable/Connector Mux M/W ODU/IDU M/W fading/interference Configuration problem ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Hardware problem at BTS.

Report can be collected from there. OSS Name Bharti-Mah IP ftp 10.131 Gujarat and Mumbai Kolkata.1 Report available for Circles Maharstra and MP Path m/home/nocldr/system_alarm_count Bharti-Mum Bharti-WB Bihar 10.64.137.1 10. Orissa and WB Bihar m/home/nocldr/system_alarm_count /home/nnocld/system_alarm_count m/home/nocldr/system_alarm_count .1. ‡ GNSC is preparing a daily report for alarm history of the circles and store it at the given locations.129 10.16.16.115.How to get the Alarms in the network ‡ GNSC is sending a list of active alarms in the network daily.133.2.

ZEOH and ZAHP output for each NE. ‡ Daily MAPA also provide information about KPI degradation in cells. ‡ Net doctor report 34 and 35 can be taken for alarms count in the circle. . ‡ MML alarms logs ZEOL.ZAHO..Cont. ‡ Performance report for transmission equipment.

Owner for alarms Owner:.BSS OMC Rectification Responsibility:Transmission :RF :BSS FLM :BSS OMC:Switch:SGSN:- .

Alarm count 7600 7601 7602 7603 7604 7606 7607 7616 7704 7705 7715 7725 7730 7738 7743 7744 7745 7746 8112 8139 2064 2070 2072 2915 2992 2993 3019 3020 8099 8179 7734 2955 Team need to work on alarm *** ** * *** ** ** ** * ** * * ** ** ** ** ** ** ** * *** * *** ** *** ** ** ** * *** ** BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS OMC BSS FLM BSS OMC BSS FLM BSS FLM BSS OMC BSS OMC BSS OMC Transmission Transmission Transmission Transmission Transmission Transmission Transmission BSS FLM BSS FLM BSS OMC 179 487 6926 472 421 9418 388 3241 23691 149 239 155 1684 338 5052 1020 817 1037 279 148 369 6312 1413 3549 248 232 3160 970 140 41 BSS OMC BSS OMC BSS OMC Transmission Transmission Transmission BSS OMC BSS OMC BSS OMC BSS OMC RF BSS OMC RF Transmission Transmission Transmission Transmission Transmission BSS FLM BSS OMC BSS FLM BSS FLM BSS FLM BSS FLM BSS FLM BSS OMC BSS OMC             ¡ ¡     ¡   ¡   ¡   RF RF     BSS FLM BSS FLM BSS FLM SGSN SGSN .Major performance alarms observed in networks Text 1 2 3 4 5 6 7 9 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 BCF FAULTY BCF OPERATION DEGRADED BCF NOTIFICATION BTS FAULTY BTS OPERATION DEGRADED TRX FAULTY TRX OPERATION DEGRADED OSCILLATOR ADJUSTING TEMPORARILY INTERRUPTED PCM FAILURE LAPD FAILURE CONTINUOUS RESTARTS OF BCF/TRX TRAFFIC C ANNEL ACTIVATION FAILURE CONFIGURATION OF BCF FAILED BTS WIT NO TRANSACTIONS MEAN OLDING TIME BELOW DEFINED T RES OLD EXCESSIVE TC INTERFERENCE C ANNEL FAILURE RATE ABOVE DEFINED T RES OLD C CONGESTION IN CELL ABOVE DEFINED T RES OLD FREQUENCY ERROR SUBRACK AS MISSING UNITS ROUTE SET UNAVAILABLE LINK SET UNAVAILABLE FAILURE IN SIGNALLING LINK ACTIVATION OR RESTORATION FAULT RATE MONITORING BTS AND TC UNSYNC RONIZATION CLEAR CALLS ON A INTERFACE BTS AND TC UNSYNC RONIZATION CLEAR CALLS ON ABIS INTERFACE NETWORK SERVICE ENTITY UNAVAILABLE NETWORK SERVICE VIRTUAL CONNECTION UNAVAILABLE RECEIVED BIT ERROR RATIO (BER) > 1E-3 FAR-END ALARM BCC IS NOT AT PREFERRED BCC TRX BTS/WBCx: TX ANTENNA FAULTY TRANSCODER C ANNEL FAILURE Alarm No.

.7600 BCF FAULTY :‡ Power unit is probably broken. ‡ Temperature inside the BTS is too high. ‡ Temperature inside the TRX is dangerously high. ‡ The TX output power is out of limits (over maximum or under minimum). ‡ RF Impacted KPI : High TCH and SDCCH Blocking. ‡ Oven oscillator is broken.

‡ The TX output power has dropped at least 3 dB. ‡ RF Impacted KPI : High TCH and SDCCH Blocking & Drops. ‡ No connection to power unit. ‡ Transmission unit temperature is dangerously high. . TASR and HOSR.7601 BCF OPERATION DEGRADED ‡ Cabinet I2C bus is jammed. ‡ Oven oscillator control is close to its margins. ‡ Power unit temperature is dangerously high. Instructions: ‡ AC is off and the battery voltage is too low or battery is being charged ‡ Difference between the PCM and BTS frequency reference. ‡ Incompatible unit presence has been detected in the BTS. ‡ Power unit output voltage fault ‡ Power unit input voltage fault.

‡ External synchronisation signals disabled ‡ RF Impacted KPI : TASR and HOSR. ‡ External synchronisation signals disabled Instructions: ‡ Power unit output voltage fault. ‡ No connection to power unit. ‡ Power unit input voltage fault. Instructions ‡ Mismatch between BSC/MMI configuration file and the actual configuration.7602 BCF NOTIFICATION ‡ Temperature inside the TRX is high. .

TASR and HOSR.7604 BTS OPERATION DEGRADED ‡ 7606 TRX FAULTY 7607 TRX OPERATION DEGRADED ‡ Rx levels differ too much between main and diversity antennas ‡ RF Impacted KPI : High TCH and SDCCH Drops. .

7603 BTS FAULTY ‡ 7606 TRX FAULTY ‡ RF Impacted KPI : High TCH and SDCCH Blocking. .

External frame number synchronisation failed. External frame clock synchronisation failed. . Antenna connection faulty. External frame clock missing. No connection to dual variable gain duplex unit. BOI detected that connection to TRX is lost. ‡ RF Impacted KPI : High TCH and SDCCH Blocking.7606 TRX FAULTY ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ Failure detected during TRX configuring. Fault in VSWR antenna monitoring. There is disturbance in the serial DL bus or bus is broken.

. No connection to dual variable gain duplex unit. Fault in VSWR antenna monitoring. TRX is unable to implement EDGE services. TASR and HOSR.7607 TRX OPERATION DEGRADED ‡ ‡ ‡ ‡ ‡ Fault in the chain between power unit and MHA. ‡ Mismatch between BSC/MMI configuration and/or IDD TRX. ‡ RF Impacted KPI : High TCH and SDCCH Drops. IDD main/auxiliary TRX frequency band mismatch.

or it fluctuates so much that the master clock tune is unreliable and tends to oscillate too much. Another reason for this alarm can be that the oven adjustment scenario has tuned the oven too near the edge. ‡ RF Impacted KPI : High TCH and SDCCH Drops. the master clock can go by itself out of specification and therefore calls may drop after several hours or days. TASR and HOSR. ‡ The Abis frequency is too high or too low. When the tune is stopped. ‡ . This is a non-fatal alarm but it indicates decreased traffic capacity in the base station.7616 OSCILLATOR ADJUSTING TEMPORARILY INTERRUPTED ‡ Oven oscillator adjustment function interrupted.

The alarm is used to supervise the functioning of traffic channels and to detect the possible faulty channels. ‡ Restore the channel by first locking it out of use and then unlocking it ‡ minimum mean holding time for a TCH (10 s) ‡ length of TCH supervision measurement (120 min) ‡ channel seizure threshold value (10) ‡ RF Impacted KPI : High TCH and SDCCH Drops. .7743 MEAN HOLDING TIME BELOW DEFINED THRESHOLD ‡ Mean holding time on a channel is below the operatordefined minimum during the measurement period. TASR and HOSR.

the TCH time slot has suffered excessive interference in idle mode that is equal to or higher than the operator-defined alarm threshold percentage. ‡ TCH interference level threshold value (50 %) ‡ excessive interference level threshold value (4) ‡ TCH interference supervision measurement (120 min) ‡ RF Impacted KPI : High TCH and SDCCH Drops. TASR and HOSR. The alarm is used to supervise the BTS traffic capacity.7744 EXCESSIVE TCH INTERFERENCE ‡ During the supervision period. . ‡ Measure the interference level on the traffic channel in question.

7745 CHANNEL FAILURE RATE ABOVE DEFINED THRESHOLD ‡ The rate of calls terminating in failure on a channel is above the threshold value set by the operator. ‡ Restore the channel by first locking it out of use and then unlocking it ‡ TCH failure rate (20 %) SCHFR ‡ SDCCH failure rate (80 %) ‡ Length of supervision period (60 min) ‡ CS = channel seizure threshold value (10) ‡ Supervision start time (08-00) ‡ Supervision end time (18-00) ‡ RF Impacted KPI : High TCH and SDCCH Drops and HOSR. The alarm is used to supervise the functioning of traffic and signaling channels. and to detect the possible faulty channels. .

‡ Channel seizure request threshold value (10) SDCCH congestion threshold value (20 %) ‡ TCH congestion threshold value (20 %) ‡ length of congestion supervision period (120 min) ‡ RF Impacted KPI : High TCH and SDCCH Blocking. ‡ Increase the network capacity if necessary. .7746 CH CONGESTION IN CELL ABOVE DEFINED THRESHOLD ‡ The percentage of rejected channel seizure requests due to congestion as opposed to all channel seizure requests in the base station is above the operatordefined alarm threshold.

.8112 FREQUENCY ERROR ‡ A frequency error has been detected in the input signal. ‡ RF Impacted KPI : High TASR and HOSR. This alarm affects the provided services.

8139 SUBRACK HAS MISSING UNITS ‡ An installation or usage error has been detected in a piece of equipment. ‡ RF Impacted KPI : High TCH and SDCCH Drops. . This alarm may affect the provided services.

Signalling traffic to the signalling point concerned is totally blocked. . ‡ RF Impacted KPI :Complete service area of BSC is impacted (100% outage).2064 ROUTE SET UNAVAILABLE ‡ The signalling point cannot be reached because none of the signalling routes of the signalling route set can be used.

and/or links have been blocked. There is no direct connection to the partner exchange to which this link set is connected. ‡ RF Impacted KPI : Complete service area of BSC is impacted (100% outage). ‡ There is something wrong with the data transmission connections of the links of this link set.2070 LINK SET UNAVAILABLE ‡ All signalling links in the signalling link set are unavailable. .

signalling traffic is transmitted through them. however. Signalling transmission capacity is. If there are other available signalling links in the signalling link set. . decreased.2072 FAILURE IN SIGNALLING LINK ACTIVATION OR RESTORATION ‡ The activation or restoration of a signalling link fails. ‡ RF Impacted KPI : Complete service area of the BSC is impacted. SDCCH and TCH drops of all cells of BSC shall have an severe impact.

‡ Check the transmission between (the BTS) the BSC and transcoder. ‡ Check other active alarms concerning (the BTS) the BSC and transcoder transmission or transcoder plug-in units. . ‡ Block the circuit.2992 BTS AND TC UNSYNCHRONIZATION CLEAR CALLS ON A INTERFACE ‡ Calls have been cleared repeatedly on the same A interface circuit due to BTS and transcoder unsynchronisation and the number of successive releases has exceeded the limit defined. for example a plug-in unit. ‡ RF Impacted KPI : High TCH and SDCCH Drops. ‡ This alarm only informs the user that calls are cleared due to unsatisfactory transmission or equipment failure but it does not directly indicate the faulty equipment.

for example a plug-in unit. ‡ Check the alarms in transcoder plug-in units. ‡ RF Impacted KPI : High TCH and SDCCH Drops. ‡ Check the transmission between the BTS and the BSC (and transcoder). .2993 BTS AND TC UNSYNCHRONIZATION CLEAR CALLS ON ABIS INTERFACE ‡ Calls have been cleared three successive times on the same Abis interface channel due to BTS and transcoder unsynchronisation.TASR and HOSR. ‡ Lock the channel. ‡ This alarm only informs the user that calls are cleared due to unsatisfactory transmission or equipment failure but it does not directly indicate the faulty equipment.

Check that the pcm lines carrying the Frame Relay bearer channel and Network Service Virtual Connection are operational. Check also that the identification parameters (NS-VCI. that is. the data transfer capacity has decreased. It cannot be used for General Packet Radio Service. Check first if the other end has manually taken down the Network Service Virtual Connection. check the possible hardware and configuration problems. RF Impacted KPI : Complete EDGE/GPRS service unavailable on the cells defined in the NS-VCI. Check that the plug-in units terminating the Network Service Virtual Connection. are operational. 3020 NETWORK SERVICE VIRTUAL CONNECTION UNAVAILABLE . It has to be same in both ends of a point-topoint link. Check the possible hardware and configuration problems mentioned below. Check that the DLCI is configured right. In FR transport mode Check first if the other end has manually taken down the Network Service Virtual Connection. NSEI) of the connections are the same in both ends. In IP transport mode (value of the first supplementary information field is 0xFFFF). the AS7 in the SGSN's PAPU and the PCU in the BSC's BCSU.‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ ‡ A Network Service Virtual Connection is unavailable.

8099 RECEIVED BIT ERROR RATIO (BER) > 1E-3 ‡ The bit error rate has been exceeded in the input signal. ‡ RF Impacted KPI : Complete outage of the site or severely impacts all the RF KPI if link is fluctuating. This alarm affects the provided services. .

. ‡ RF Impacted KPI : Complete outage of the Site. This alarm does not affect the provided services.8179 FAR-END ALARM Transmission equipment has received a far-end alarm.

.7734 BCCH IS NOT AT PREFERRED BCCH TRX ‡ The BTS has at least one TRX defined as the preferred BCCH TRX but the BCCH channel is not on such a TRX so the BCCH coverage may have decreased (If ICE feature used). ‡ RF Impacted KPI : EDGE might get disabled.

‡ 3019 NETWORK SERVICE ENTITY UNAVAILABLE ( Complete outage) ‡ 7704 PCM FAILURE (Complete Outage) ‡ 7705 LAPD FAILURE (TCH and SDCCH blocking) ‡ 7715 CONTINUOUS RESTARTS OF BCF/TRX (TCH and SDCCH blocking & Drops ) ‡ 7725 TRAFFIC CHANNEL ACTIVATION FAILURE(TCH Drop and Blocking) ‡ 7730 CONFIGURATION OF BCF FAILED ( SDCCH and TCH blocking or Complete outage) ‡ 7738 BTS WITH NO TRANSACTIONS ( ‡ 2915 FAULT RATE MONITORING .

This block diagram illustrates the structure of the BTS alarm system: .BTS alarm system The BTS alarm system receives alarm indications from the following sources in the radio network: ‡BTS equipment alarms ‡BTS software alarms ‡external alarms from the BTS site ‡alarms concerning PCM circuits in the radio network ‡alarms from LAPD links in the radio network ‡alarms from Abis interface equipment ‡alarms from application programs of the BSC ‡transmission equipment alarms.

refer to Alarm History Handling (AH ) for DX 200 alarms. disturbance. Table: The logical files used with alarms Explanation LOGICAL FILE SWITCH1 TRANSM1 POWER1 EXTERN1 OPERMA1 SWITCH2 TRANSM2 POWER2 EXTERN2 OPERMA2 BTSALARM1 BTSALARM2 BTSALARM3 BTSALARM4 Two. an alarm that is filtered purely on the basis of the state of its object unit is printed out when displaying active alarms. disturbance. or one-star alarm Three-star BTS alarms Two-star BTS alarms One-star BTS alarms BTS notices and disturbances Each alarm event. For further information on displaying alarm history. is saved in a log file. and the BTS alarm history data with the command EOH .or three-star external alarms Two.or three-star power equipment alarms Two. it is neither printed out nor stored in the alarm history. This log data is called alarm history. on the selected output device. . You can print out active DX 200 alarms with the command AHO . From the logical file. they can be directed to a local printer or to Nokia NetAct. Check if they require maintenance actions. or merely the active alarms. The table below shows the logical files used with alarms. A DX 200 alarm whose object unit is not in the normal working state is normally filtered by the alarm system.or three-star transmission equipment alarms Two. alarm and its cancellation. You can display the DX 200 alarm history data with the command AHP .Displaying alarms Alarms are written in a logical file. Using the AH command group commands. and Base Transceiver Station Alarms Handling (EO ) for BTS alarms. or one-star alarm External alarms whose type is one-star alarm Operation and maintenance alarms whose type is notice. or one-star alarm Power equipment alarms whose type is notice.or three-star switching equipment alarms Two. The printout format is the same as in alarm printouts. For further information on the logical files used with alarms. refer to the Logical files directed to terminal devices section of Logical Files. You can either display the alarm history. or one-star alarm Transmission equipment alarms whose type is notice. When the alarm is filtered (by any means). It is recommended that you print out the active alarms every day. and active BTS alarms with the command EOL . not filtered by the alarm system. disturbance.or three-star operation and maintenance equipment alarms Switching equipment alarms whose type is notice. However. you can display the history data concerning the system's alarm situation. disturbance.

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