This action might not be possible to undo. Are you sure you want to continue?
The New Federal KSA
© 2008-2011 Information Solutions Inc.
All rights reserved. No part of this book may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical articles or reviews. The author and publisher have made every effort in the preparation of this book to ensure the accuracy of the information. However, the information contained in this book is sold without any warranty, either express or implied. Neither the authors, Information Solutions Inc., nor its dealers or distributors will be held liable of any damages caused or alleged to be caused wither directly or indirectly by this book.
First Published Last Publication
Published by Information Solutions Inc., Fredericksburg, VA 22401 United States
The New Federal KSA - 60 Real KSA Samples to Launch your Federal Career |1 TABLE OF CONTENTS
Contents .............................................................................................................................................................. 0 Introduction .......................................................................................................................................................... 5 2010 FEDERAL HIRING REFORM ..................................................................................................................... 5 HOW THE PROCESS HAS CHANGED.............................................................................................................. 7 Answering KSAs.............................................................................................................................................. 9 KSA SAMPLES.................................................................................................................................................. 12 KSA Sample #1: (Administrative Assistant, GS-0341-07) ............................................................................ 13 Ability to communicate both orally and in writing. ..................................................................................... 13 KSA Sample #2: (Administrative Legal Support Assistant GS-0303-07) ..................................................... 15 Knowledge of legal documents, terminology, and procedures ................................................................. 15 KSA Sample #3: (Administrative Legal Support Assistant GS-0303-07) ..................................................... 17 Ability to communicate in writing ............................................................................................................... 17 KSA Sample #4: (Administrative Legal Support Assistant GS-0303-07) ..................................................... 18 Knowledge of administrative procedures .................................................................................................. 18 KSA Sample #5: (Accounting Specialist, GS-501-9/14) ............................................................................... 20 Knowledge of generally accepted accounting principles (GAAP), theories, practices, and standards promulgated by the Financial Accounting Standards Board (FASB) and the Federal Accounting Standards Advisory Board (FASAB). ........................................................................................................ 20 KSA Sample #6: (Accounting Specialist, GS-501-9/14) ............................................................................... 22 Professional, comprehensive knowledge of theories, practices, Methods, and techniques of Accounting and/or auditing; and Organizational or program practices, policies, and functions Sufficient to independently plan and conduct a variety of Accounting And/or auditing assignments or investigations; analyze Accounting Systems or modify and adapt conventional Accounting and analytical Techniques to solve a variety of Accounting and auditing problems; And/or develop or modify methods and techniques to resolve a variety Of Accounting and auditing problems........................................................................ 22 KSA Sample #7: (Accounting Specialist, GS-501-9/14) ............................................................................... 24 Comprehensive knowledge and understanding of the agency and Federal budget process including knowledge of the congressional budget process and a thorough and detailed understanding of OMB policies, directives and regulations. .......................................................................................................... 24 KSA Sample #8: (Accounting Specialist, GS-501-9/14) ............................................................................... 25 Detailed, intensive knowledge of the policies, precedents, goals, objectives, regulations, and guidelines of a functional area such as financial oversight, budget formulation, and/or budget execution sufficient to analyze and evaluate continual changes in program plans and funding and their effect on financial and budget program milestones; and analyze financial and budgetary relationships to develop oral and written recommendations for financial and/or budgetary actions under conditions and time pressures such as those involving uncertainty due to short and rapidly changing program and financial/budgetary deadlines and objectives; gaps and conflicts in program and financial/budgetary information; lack of predictive data; conflicting program and financial/budgetary objectives; and/or changing guidelines for the work..................................................................................................................................................... 25 KSA Sample #9: (Associate Administrator, ES-0110-00/00) ....................................................................... 27 Ability to lead, direct and manage organizations, programs and people. ................................................. 27 KSA Example #10: (Attorney, (Trial) GS-0905-12/15) .................................................................................. 29 Ability to represent and prepare individually or as a team member, pleadings, discovery documents, motions, and briefs in support of the Commission's legal position. .......................................................... 29 KSA Sample #11: (Attorney, GS-0905-12/15) .............................................................................................. 31
.... 41 Demonstrated ability to develop a national system of metrics... 34 KSA Sample #14 (Contract Specialist GS-1102-12)......The New Federal KSA ................................................................................................................................. protocols.......... .......................... as well as the business and lending communities and other stakeholders on matters related to small businesses.................................... a team of professionals.......... and other law enforcement documentation)................................................................... 57 ...... NB-0570-06) ....... ........... leading......... and administer significant................... (Includes obtaining statements from witnesses............................................ and leading...... policy interpretation and guidelines........................................ 39 Skill in managing.......... instructions.......... 37 KSA Example #16: (District Director................. 38 Ability to represent the agency with senior staff of other Federal....... the USA Patriot Act.......... 43 Demonstrated ability to analyze organizational and operational problems and develop timely and effective solutions within budgetary constraints..................................... 46 Ability to function productively and synergistically as part of........ 46 KSA Sample #23: (Human Resources Assistant GS-0203-04/08) ............................... GS-2210-11/14) ......................... regulations....................................... 51 KSA Sample #26: (Investigator.. ........................... ...................... 45 KSA Sample #22: (Health Scientist..................... 34 Knowledge of the construction industry best practices especially in the manufacture and production of construction materials.............................................................. 31 KSA Sample #12: (Bank Examiner.................................................................... (Includes preparing police reports............ and standards to support the National Incident Management System.............. 55 KSA Sample #28: (IT Specialist. GS-601-9/11)................................................... policies................. ES-0340-0/0).............. 35 Extensive knowledge of statutory and regulatory requirements.... 39 KSA Sample #18 (Emergency Management Program Specialist GS-301-12) .......................... 32 Knowledge of the rules.................... investigation results... 55 Ability to plan............................................... ........................... .................................................................. GS-1810-11/12) ........ 50 Ability to Research........ 43 KSA Sample #20: (Financial Analyst................. directing and supervising staff towards meeting an organization's objectives and programs............ 48 KSA Sample #24: (Human Resources Assistant GS-0203-04/08) .......... 38 KSA Example #17: (Director of Human Resources....... Majors.......................... and law relating to the Bank Secrecy Act.. and other local officials.......... Including Clearly Explaining Legal Issues and Principles......................... 32 KSA Sample #13: (Business Development Specialist ..................... ...... ....... state.................. 37 Ability to communicate orally and in writing......................................... 53 Ability to communicate orally..................................... complex research and development contracts... GS-0505-15/15) .................... Apply Oral and Written Instructions............... guidelines....................................................................(Iraq) AD-0301-05/05) . the Bank Protection Act..................................... GS-0501 -11/14) .......................... and local government agencies including Governors......................................35 KSA Sample #15: (Customer Service Manager....................................... Comprehend............... and Negotiating with Legal Professionals and Members of the General Public to Resolve Disputes............ 53 KSA Sample #27: (IT Specialist............................................... Members of Congress.................................................................... GS-1810-11/14) ....60 Real KSA Samples to Launch your Federal Career |2 Ability to Effectively Communicate Orally.................... ................................................................ GS-0201-14) .............. 50 KSA Sample #25: ( Investigator.................................................................... 48 Knowledge of Human Resources Functions and Human Resources automated systems ....................... complainants and suspects..................... ........................................ 44 KSA Example #21: (Financial Manager........................... practices and procedures necessary to plan....... solicit................................................................................................... negotiate... 44 Ability to communicate in writing in order to develop and issue regulations............................. Interpret..... direct and organize work products by determining priorities and allocating resources............................. .. GS-2210-11/14) ................ ............. GS-1101-12/14)............. 45 Operational and strategic skill and experience in federal budgeting/financial management............................. 51 Ability to communicate in writing............................. and relaying information to others)................................ award............................................................................................ Counseling Clients. 41 KSA Sample #19 (Emergency Management Program Specialist GS-301-12) ........................................ and other Federal Statutes pertaining to bank fraud and banking industry crime....................................................
...... WS-4749-05) ............................................. manpower management............................................................................................ ........................................ 63 KSA Example #32: (Logistics Management Officer.................................................. 63 Extensive technical skill in the installation.......................... 71 Ability to identify and resolve operational administrative problems.............................. 69 KSA Example #37: Mail Clerk Supervisor GS-0305-09/12 ............................................................... organizing................................ GS-0950-07/11) ........... procedures and practices related to personnel actions.......................................... processes.............. 68 Knowledge of postal operations in carrier stations................................................. 73 KSA Sample #41: (Paralegal Specialist..... 72 KSA Sample #40: (Paralegal Specialist.............................................. server hardware components.......... 72 Ability to Supervise Groups of Individuals with Varying Levels of Skills and Diverse Backgrounds.. 66 KSA Example #34: Mail Clerk Supervisor GS-0305-09/12 . 59 KSA Sample #30: (IT Specialist..........................................................The New Federal KSA ......... ..... 68 KSA Example #36: Mail Clerk Supervisor GS-0305-09/12 .... 74 Knowledge of the Federal Rules of Evidence.............. ................ directing and monitoring programs............... . 61 Experience planning............................... ..... 66 Knowledge of postal policies........................... 75 KSA Sample #43: (Printing Services Specialist.......................................................... projects and the work of people to meet organizational goals.............. resource and fiscal management......................................... corrective action....................................................................... GS-0346-14) ......................................... planning and carrying out economic and financial analysis...60 Real KSA Samples to Launch your Federal Career |3 Ability to manage or direct independent teams and contractors... 78 Knowledge of.......... including delivery and collection service........................................................... ............................. and maintenance of facilities and vehicles.......... and skill in......................... and an understanding of the impact of the Federal Technology Transfer Act on the function of the Federal Laboratory...... and working group or contractors........ .. and grievance resolution........................................................................................................... GS-1654-05/09) .................. 65 Ability to monitor such functions as program planning..................................... GS-2210-11/14) ................................................ 74 KSA Sample #42: (Patent Examiner.. 71 Sample #39: (Maintenance Worker Supervisor........ 76 KSA Sample #44: (Program Analyst............ and maintenance of Unix and Windows operating systems..................................................... with a focus on developing or maintaining health care program-related systems and applications............................... configuration..... 79 .................................................. and technologies...................................................... 78 KSA Sample #45: (Program Analyst.................................................................................. ........................................ ........ GS-2210-11/14) ................ and the Federal Technology Transfer Act...................... 61 KSA Sample #31: (IT Specialist............................ 59 Experience in building a team.................. safety................... window box service........... and execution of business functions through the use of information technology................... 57 KSA Example #29: (IT Specialist.. 65 KSA Example #33: Mail Clerk Supervisor GS-0305-09/12 ......... 67 Knowledge of provisions in current collective bargaining agreement............ GS-1224-09/12) ..... 76 Ability to apply knowledge of printing equipment... and mail distribution dispatch..................................................................... including planning............................ GS-2210-12/14) ............. advanced data storage solutions.... network and telecommunications issues in a production support environment............................................................................................................................... coordinating..................................... GS-0950-09/12) ................ GS-0343) ........... 70 KSA Example #38: Mail Clerk Supervisor GS-0305-09/12 ..................................................................... 70 Ability to evaluate staffing and training needs.................................................................... including those related to overtime.. 75 Knowledge of patent laws and regulations....................................................... GS-0343) .................. and/or automated data processing to meet the logistics plan and identify delays or problems............................. .... .... 73 Ability to perform research .................................... ........................... 69 Ability to manage......................................................... 67 KSA Example #35: Mail Clerk Supervisor GS-0305-09/12 ...... training..................................................................................... ............................................................................................ leading a team........................................... ....................
...................................... 98 Knowledge and ability required to perform recurring and emergency duties as Police Officer.................. 85 KSA Sample #50: (Safety and Environmental Management Specialist....................................... interpersonal and discretionary communication to deal with high level officials in the public and private sectors on highly sensitive and/or confidential matters and issues....... 95 KSA Sample #56: (Supervisor Police Officer..... GS-0341-13) ........................................................................................................................ 81 KSA Sample #48: (Project Manager... 83 Ability to plan............................................................................ .................................. ...... .......... 87 KSA Sample #51: (Safety and Environmental Management Specialist... GS-301-13).................................................. 80 KSA Sample #47: (Project Manager............... 80 Knowledge of major programs and policies of the Veterans Health Administration........................... ..... and the Department of the Army in inter-agency meetings on trade policy......................................................... ........................... Congressional offices.............................................................................................. crime prevention and security.......................... GS-0341-12/13) ..... and proposals from customer............................................................................. 104 Ability to identify............... GS-0083) ..... assess......................................................................................... strategies........ 95 Ability to plan and organize team projects and activities and motivate team members to accomplish their work............................11/14) ........... GS-0560-11/14) ............................The New Federal KSA .................. ......... 89 Skill in using technology to engage and facilitate interactions with customers and stakeholders.... 100 Expert ability and skill in oral and written.................. 97 KSA Sample #57: (Supervisor Police Officer................. ........................... timetables.... 79 KSA Sample #46: (Program Support Assistant (OA)............................................... GS-501-9/14) ...... .......... and represent State Department..... detailed knowledge of standard police operating requirements and proficiencies in the use of specialized weapons and equipment......................... 100 KSA Example #59:( Supervisory Security Specialist................ GS-0303-08) ....... work effectively with others............................. direct and monitor the work of others..............GS-0301-14)................. 102 Knowledge of formulation and application of security policy......... 102 KSA Sample #60: (Statistician.... GS-0685-12/14) ...... to include: specialized law enforcement and investigative procedures................... GS-0080-12/14) ............................. GS-0301-12/13) ........................................................................ techniques and methods...................... Federal............................................................................................................................................ systems.................. ........................................ national goals and requirements..... procedures..... GS-1530.... ... 93 KSA Sample #55: (Supervisory Mathematical Statistician........ State and local laws and General Services Administration (GSA) regulations governing Federal Buildings............................... GS-1529............ including foreign and industry representatives..........................60 Real KSA Samples to Launch your Federal Career |4 Ability to coordinate issues with other analysts.. 105 ............................ and resolve complex quality assurance problems in survey and data collection programs and analysis...................... ................................................ 97 Skills in course development presentations and evaluations in the fields of law enforcement... . 83 KSA Example #49: (Project Manager................ GS-0083) ..... 81 Skill in managing human and financial resources to accomplish research and support objectives... and programs involving the loyalty and reliability of people. 85 Ability to coordinate and develop innovative strategies and recommendations for initiating and establishing goals............. GS-301-13)......... 90 KSA Example #53: (Supervisory Budget Analyst................. 92 Ability to identify key policy issues and make recommendations to senior management officials................................. 89 2010.............. 98 KSA Sample #58: (Supervisory....................................................... ....... .... and a detailed knowledge of constitutional law............... 92 KSA Example #54: (Supervisory IT Specialist .......................................................... .............................................................. organize...................................................................... KSA Sample #52: (Supervisory Accounting Specialist....................................................... 104 GLOSSARY................ Public Health Analyst.................................. 87 Ability to manage SH&E services in the area of fire and life safety in a multidisciplinary laboratory-based research organization............................... 90 Knowledge of complex automated accounting systems in order to monitor and manage an accounting function that utilizes multiple accounting systems....................................................................... ............ and procedures for expediting the priorities of the Regional Office...11/14)............... 93 Ability to develop new initiatives/thrusts.................................
But remember. Improving USAJOBS. Once a subset of applicants have been deemed "highly qualified" (based on the resume and potential multiple choice. the hiring agency CAN provide the applicant(s) with additional questions and require an essay type response to gain a level of comfort that the applicant indeed meets the KSAs to perform successfully on the job. managers. OPM created a new job announcement template for Government-wide entry level accounting and secretarial vacancies. agencies continue to have every right to gain a high level of assurance that you will meet the KSAs to perform successfully in a particular job. and this guidebook will address how these essays will be utilized in 2011 and beyond. mid-career professionals. beyond the resume. . as well as federal employees who want to advance in the federal system. In early April. This book will help to simplify the federal hiring process as it illuminates one of the most complex features of getting a government job: writing the KSA narratives. This book shows examples of effective KSAs that have worked for real people. The new templates will reduce the length and complexity of traditional announcements–OPM’s model is approximately four pages written in plain language and eliminates the additional requirement. during the initial application process. the new federal hiring goal is to make it easier for more applicants to respond to job announcements by not asking for essay type responses when they first apply. and Promoting efficiency and effectiveness in federal hiring practices and processes. In other words. 2010. skills and abilities (KSAs). Since April. yes/no questionnaires).The New Federal KSA . and retirees to meet agency talent needs. the individual who gets hired for the federal job usually has the best KSAs. The Federal Hiring Reform Initiative has several purposes: To promote innovative and coordinated approaches to recruiting by: Hiring students. The book doesn't simply "tell” how to write KSAs. Skills. patent and trademark. The process of getting a government job often involves preparing complex applications. The use of these KSA essays changed in late 2010 by federal mandate (2010 Federal Hiring Reform). the applicant. Streamlining the end-to-end hiring process to create a positive experience for applicants. information technology. OPM has collaborated with several partners in developing additional streamlined job announcements for the acquisition. and HR specialists. and those applications frequently require written statements or "elements" which are called "Knowledge. and Abilities" or KSAs. and law enforcement communities. 2010 FEDERAL HIRING REFORM The intent behind the new Hiring Reform initiative is to do away with the lengthy essay-type responses from you. In the competitive hiring process. it actually "shows” how to write KSAs in multiple samples across a variety of fields.60 Real KSA Samples to Launch your Federal Career |5 Introduction This book is designed to help people who seek their first federal government job. for further explaining the applicants’ knowledge.
This new practice.60 Real KSA Samples to Launch your Federal Career |6 To assist veterans in finding a place in the Federal workforce by: Assuring veterans’ preference. Participating agencies are currently able to draw from this central repository for immediate placement of individuals who have already been certified as qualified for these positions. Currently. which as of May of 2010 has been implemented as a pilot. opportunities aimed at creating and maintaining a culture where diversity is valued and promoted. Helping veterans identify skills that match Federal opportunities. As part of the hiring reform.The New Federal KSA . The last item to highlight is the End-to-End (E2E) Hiring Initiative. In addition to helping entry-level applicants. To promote diversity and inclusion in the Federal workforce by: Source: OPM Helping agencies create an environment that values workforce diversity. The Initiative is designed to transform the competitive hiring process for applicants from outside the Federal Government while still complying with applicable law. Promoting policies and practices to ensure all segments of society. The agreement creates a centralized repository of qualified applicants for entry-level acquisition positions. OPM brokered an agreement across major agencies and organizations involved in recruitment for the Government-wide mission critical occupations (for example: Contract Specialist). OPM has created a centralized repository of qualified applicants for the acquisition community. including people with disabilities. participants include DOD. Providing Federal employees and managers with educational and training. the Federal Acquisition Institute (FAI) OPM and others. allows OPM to determine whether more streamlined job announcements for its executive leadership will result. OPM has created a Senior Executive Service (SES) Pilot. have an opportunity for employment and advancement. and Facilitating the transition of veterans into the Federal civilian workforce. . and Pursuing recruitment and retention efforts focused on attracting diverse talent. OPM initiated a two-pronged approach to hiring at the Government’s highest levels: one approach provides for ascertaining that the applicant possesses Executive Core Qualifications (ECQs) based solely upon his or her resume and the other approach stays more in line with traditional hiring by requiring the applicant to demonstrate possession of ECQs in a more narrative form.
The goal in today's government hiring practices is to minimize the amount of narrative responses at the time of the initial application process while still obtaining sufficient information from you to determine your qualifications. they are the same as competencies. selecting. OPM will be issuing guidance on a number of applicant assessment topics. behaviors. skills.The New Federal KSA . start writing notes about examples that you can illustrate where you have used any of these skills. Hiring managers like narrative responses as a method for gathering examples of specific experience and validating responses. and other characteristics that an individual needs to perform work roles or occupational functions successfully. As you read these items. abilities. Competencies On September 18.” Competencies are the basis for an integrated approach to recruiting. Linda M. and behaviors that are essential to perform a job. developing. how to conduct structured interviews. staff recruitment can be shaped with more focus and structure for a particular vacant position. But it also means that for you to stand out from the crowd your resume will need to include more specific details than it did before. and an overview of current assessment practices in the Federal Government. Competencies can be defined as attitudes.60 Real KSA Samples to Launch your Federal Career |7 HOW THE PROCESS HAS CHANGED In the past. 2006. including a competency assessment handbook. Springer. This structure also offers a sense of security for both individuals and the organization. To the extent that KSAs also express the characteristics a person needs to perform defined job tasks. government Human Resources (HR) personnel have used your narrative responses to conduct a crosswalk between your resume and job specific questions to assess your qualifications. OPM defines a competency as “a measurable pattern of knowledge. This means that you will only write these narrative essays later in the process if you are selected as a candidate.” Competencies provide a means of looking at those behaviors that differentiate the “best from the rest” and a common language for talking about critical on-the-job behaviors. In contrast. As a part of this initiative. KSAs have often been narrowly defined and typically focus on job-specific technical requirements. director of the Office of Personnel Management announced “a new initiative designed to help agencies enhance the applicant assessment process and ensure an effective Federal workforce. Getting Started I’m not sure what to write about myself… Following below is a list of competencies that most of us posses but find hard to define when we’re writing about our work experience. competencies are broader statements . information on realistic job previews. skills. The Office of Personnel Management (OPM) has decided that through the use of the competency approach. and retaining a high-quality workforce. However.
. This becomes more important at the higher grade levels where more competencies have been identified.60 Real KSA Samples to Launch your Federal Career |8 describing characteristics that may be required for a number of different jobs. Selfdirection. Following are some examples of competencies that OPM has designated to positions through the General Schedule Position Classification Standards: Project Manager: Customer Service. Reasoning. They provide the foundation for whole-person assessment. . Decision Making. Flexibility. Systems Life Cycle. problem solving. Verbal Communication. Flexibility. Competencies serve an important purpose in the selection process. Decisiveness. oral communication) competencies. Strategic Thinking. Oral Communication. Financial Management. Decisiveness. Business Process Reengineering.g. Each team identifies a set of competencies required to carry out the requirements of the job. IT Project Manager: In addition to the knowledge. Verbal Communication. Problem Solving. Mentoring. Information Systems/Network Security. skills. Team Building. Requirements Analysis. Workforce Management. Accountability. Quality Assurance. Cost-Benefit Analysis.The New Federal KSA . Workforce Management.g. and abilities/competencies required of all project managers. Contracting/Procurement. Organizational Awareness. skills. and abilities/competencies in applying most of these: Configuration Management. depending on the position. Flexibility. Information Management. Computer Literacy and Mentoring (tied). Agencies may select the competencies based on the specific requirements for the given position(s). Team Work. Information Resources Strategy and Planning. Planning and Evaluating. agencies should select a representative subset of the competencies for the particular position(s). IT project managers also require specific knowledge. Accountability. Capital Planning and Investment Assessment. Information Technology Performance Assessment. Project Management. Leadership. Systems Integration. and Risk Management. The top ten competencies for Managerial positions are: Integrity. balancing technical (e.. Data Management. Written Communication. The top ten competencies for Supervisory positions are: Integrity. New job descriptions are crafted by HR staff and managers together. employee relations. and Writing. Information Technology Architecture. performance management) with non-technical (e. Financial Management. Problem-solving. Interpersonal Skills. and Technology Awareness. A consideration in determining the number of competencies is whether they can be manageably assessed. teamwork. The hiring manager will give a higher value to certain responses. Generally. Infrastructure Design.
If you follow these instructions. Mediating. Verbal Communication. Decisiveness. a multipurpose. Silver. What action was performed. and Gold. Best Qualified Category . skill.60 Real KSA Samples to Launch your Federal Career |9 The top ten competencies for Executive positions are: Technical Knowledge. This is where the job announcement meets employment! This is how application packages are separated. Perceptiveness. OPM have identified the critical competencies and tasks employees need to perform successfully in nearly 200 Federal occupations. and how did you solve them? .The New Federal KSA . and why? 3. These competencies lead to KSAs. your first goal is to make the list of applicants that have proven qualified for the job announcement. 1. Flexibility and Influencing and Teamwork (tied). Mentoring. They all mean the same. Problem Solving. Well Qualified Category . we want you to make it to the Best Qualified Category. You need to make these competencies the basis for your answers to any KSA. Qualified Category . survey-based occupational analysis approach.Meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement. Answering KSAs How are KSAs created? HR staff and managers collaborate on specific competencies required for positions. or Qualified Category. Some agencies use Bronze. Through these studies. is used to collect information from incumbents and supervisors on many occupations for a wide range of human resource management functions. Ultimately though. what they are and what they are looking for. For who was the action performed? 4. Self-direction. What problems/challenges did you encounter. Creative Thinking.Meets the basic qualification requirements for the vacancy announcement and demonstrates proficiency in the critical competencies for this position. MOSAIC. as well as for leadership positions. Now we will show you how you can use your experience to tailor your resume and/or KSA responses to job vacancies.Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated "outstanding" proficiency in applying knowledge. Putting it All Together In the previous pages you have learned about employment competencies. Aside from getting the job. and ability in the critical competencies for this position to work of increased levels of difficulty and complexity. What were the circumstances of the situation? 2. OPM has been conducting Government-wide occupational studies using its Multipurpose Occupational Systems Analysis Inventory. For each KSAs ask yourself these six questions as a "checklist" regarding individual tasks you performed. (MOSAIC) methodology. you should have no problem getting to the list.
Always use personal “I” Always use the active vs. Did the action produce a significant impact on others or the work environment? Instead of listing responsibilities. stilted) Good: I established a new team structure which abolished six supervisory jobs. Discuss the specific actions you took to address a challenge or problem. results and accomplishments.. Talk about the individuals and groups you worked with. • Spell out all acronyms. Describe a specific problem or goal. • Describe recent education and training that enhanced your skills in a particular KSA. shrinking budget. . volunteer activities.g. or that is so specific that you would have had to be in the agency or department to get that experience. ACTION. focus on your education.. If you are now just getting out of school.The New Federal KSA . clients. low morale). Keywords can usually be found in the "qualifications" or "requirements" or "duties and responsibilities. (11 words-active.60 Real KSA Samples to Launch your Federal Career | 10 5. Your focus when composing the KSAs should be to illustrate the success stories. you need to avoid that job." If you find a KSA that you cannot answer at least 75 percent of the questions. and/or the environment in which you worked. co-workers. volunteer and professional Organizations) if it demonstrates executive qualifications. task forces..g. work experience and skills to sell yourself. passive voice Bad: The formal establishment of a revised organizational structure consisting of new self-directed teams essentially reduced the previous requirement for six supervisory positions. • Don’t forget to include special assignments (e. skill or ability or you don't. concise statements (1/2 to 3/4 page minimum for each KSA) written in the first person. (22 words-passive. What were the accomplishments? 6. Give specific examples of the results of your actions. Other Suggestions: • Use clear. focus on specific challenges and results. internships. Either you have the knowledge. to tackle a particular challenge (e. These accomplishments demonstrate the quality and effectiveness of your leadership skills. OUTCOME. • Avoid statements that describe your personal beliefs or philosophies. focus on skills. details. CONTEXT. You cannot ignore responding to KSAs. • Include non-Federal experience (e. concise) Follow this formula in writing your KSAs: CHALLENGE. committees) if they are relevant to a KSA. achievements and results you have produced. private sector.g.
60 Real KSA Samples to Launch your Federal Career | 11 • Include awards that relate specifically to a KSA. .The New Federal KSA . • Be sure to quantify/qualify your accomplishments.
60 Real KSA Samples to Launch your Federal Career | 12 KSA SAMPLES .The New Federal KSA .
One of the challenges in creating this yearly schedule was the distance between my office at the Naval Air Station Brunswick. and schedules. These include issuing written and oral instructions to prospective students. One of my assignments is to coordinate and create an annual Satellite Video Training and Mobile Training Team schedule with DLI in Presidio of Monterey. The schedule needed to include classes for a range of proficiency levels of all linguistic instructors and students. I am also the training lead for information on new classes and new location rollouts. The Defense Language Institute (DLI) is a United States Department of Defense (DoD) educational and research institution. To ensure enrollment. By utilizing my verbal and oral communication skills. a schedule for calendar year 2006 and a jump start on the scheduling process for the next year's classes. and research in second-language acquisition. examinations. I also stressed in my communications to the instructors that once they requested a class and I reserved it. Brunswick. This challenge required that all planning and coordination was accomplished through correspondence in writing via email or orally via telephone. I was also responsible for tracking training requests and history. which provides linguistic and cultural instruction to the Department of Defense.The New Federal KSA . California. with a focus on Russian. and asking if they would be available and interested in attending a class. or paying for the class. guidance materials and furnishing informative material for the preparation of foreign language classes. The DLI is responsible for the Defense Language Program. Arabic. As a result. Chinese and Korean. and providing written input in department memos and updates. Other functions include planning. and the bulk of the Defense Language Institute's activities involve educating DOD members in assigned languages. curriculum development. for more than 500 students. As a Staff Operations and Training Specialist with the Department of the Navy working in the Language Resource Center I am responsible for a myriad of tasks.60 Real KSA Samples to Launch your Federal Career | 13 KSA Sample #1: (Administrative Assistant. but ensuring there was a class of linguist students at the Naval Air Station Brunswick who would be at a point in their curriculum that they could take a week off to come to our center for training. GS-0341-07) Ability to communicate both orally and in writing. There were approximately 45 instructors. I was required to correspond with them regarding needed supplies. Naval bases around the world use . that they were committed to attending. I sent out emails to all linguistic instructors indicating what classes were available from DLI. I was also required to coordinate via email and telephone with the actual language instructors from DLI regarding what level of curriculum they would be teaching for their classes. Persian Farsi. I could then reserve time slots and classes based on their availability. Serbian-Croatian. per year. coordinating training with outside vendors. Maine and DLI in California. and that all linguistic curriculum needs were met. other Federal Agencies and numerous and varied other customers. Spanish. Because other U. I was effectively able to ensure all information exchanged was accurate. and required teaching technology they would need to instruct the class.S. and I coordinated up to 30 week-long classes and 10 onsite classes. Based on my effective use of written and verbal communications. If the instructors were scheduled for onsite training. The biggest challenge I had to overcome was not only reserving the class and instructors through DLI.
.60 Real KSA Samples to Launch your Federal Career | 14 this service.The New Federal KSA . class times are scheduled and reserved months ahead of time. After implementing the scheduling system we were better able to evaluate our needs and reserve classes from DLI sooner.
and the proper procedures to follow.e.e. including supervision of two staff. I have amassed extensive experience in the preparation and execution of legal documents. Medicare/Medicaid benefits Preparation of privacy forms such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) In this position I was twice given raises and additional responsibility. bonds. delicate medical procedures Preparation of the legal forms attesting to the time of death of a given patient Preparation of legal forms detailing the consent to donate various bodily organs Preparation and execution of legal documents for the consent to Waive Medical Treatment. all types of insurances claims. large and very large) Inter-carrier Revenues and Expenses Escrow documents Earnest Money filing Homestead Exemptions Power of Attorney Liens It was essential that I ensured the accuracy of all legal documentation and transactions for money market accounts. and prior account information. .. (Health Insurance Claim Forms) HICFA forms.The New Federal KSA . terminology. i.60 Real KSA Samples to Launch your Federal Career | 15 KSA Sample #2: (Administrative Legal Support Assistant GS-0303-07) Knowledge of legal documents. I was afforded the opportunity to gain knowledge and expertise to execute the following legal documents: Contract for Deed Income Statement Fixed Assets and Capital Expenditures Operating Revenues (Business small. including verifying age. My experience in the medical profession enabled me to gain valuable knowledge of legal issues and numerous opportunities to deal successfully with the following legal documents which include: The articulate preparation and explanation of Last Will and Testament for numerous clients The preparation and attestation of detailed “Do Not Resuscitate” legal forms for patients and their families Preparation of consent to surgery for involved. Jehovah’s Witness refusal for blood transfusion on basis of religious beliefs Preparation and execution of legal documentation for a patient’s consent to leave a medical hospital/facility Against Medical Advice Preparation.. i. and trades made by brokers in American General Finance Inc. income. In the corporate arena of my work experience as an Office Manager for American General Finance Inc. and procedures During my ten year career as Office Administrator for Duluth Regional Medical Hospital. medium. execution and filing of a wide variety of legal patient forms including.
The New Federal KSA .60 Real KSA Samples to Launch your Federal Career | 16 .
I approached the Briggs & Stratton Corporation and Bucyrus International. My letters employed creativity and diplomacy. . I got community leaders from various areas of Duluth to commit to writing articles. I am often complemented by my supervisor on my professional and effective memos and letters. and she has given me additional writing tasks such as updating staff bios for our website. I eagerly assumed the responsibility of drafting letters to corporate sponsors to solicit monetary donations for BBBA’s fundraisers. and several other local companies sending checks of $5. United Way of Greater Minnesota. With the help of funding from private donors I transformed a five-page glossy 8.. but making certain that the recipient will have no question as to what I wrote and why. June 2006 Interpersonal Communication.The New Federal KSA . Sorette Charitable Trust.. to see if I could drop ship our newsletter to their stores here locally. June 2008 Powerful Communication Skills for Women. Inc. clear and to the point. We are constantly dealing with extremely detailed. Project REACH.500 readers. since we were a non-profit organization. One letter in particular that was important to me was the one I wrote to Lieutenant Governor Mark Smith. full color tabloid format. It went over so well. recipes and tips. Courses have included: Creative Writing. September 2005 As an volunteer for the Big Brothers/Big Sisters of America my writing skills were really put through their paces. both orally and in writing. and resulted in Children's Hospital & Health System. January 2006 Small Group Communication. that I was ultimately able to get our BBBA’s newsletter shipped to every Briggs & Stratton Corporation in the state of Minnesota thus increasing our circulation from 600 to more than 5. He accepted and spoke at our event which was a tremendous success! Another major writing project I took on was to give our quarterly newsletter a total face-lift. like Duluth Senior Reporter Magazine. highly specific and very sensitive materials and issues. Inc. that I be concise. Inc.000-$15. September 2007 Fundamentals of Public Speaking.000. March 2007 Introduction to Mass Communication. Johnson Controls. both orally and in writing are the results of my interaction with individuals in various work environments over the past ten years and the various educational coursework that I have taken to enhance and hone these skills to communicate. In my work as an administrative assistant in the Duluth Regional Medical Center. asking him to be the BBBA’s special Guest of Honor at our first Harley-Davidson's big support..60 Real KSA Samples to Launch your Federal Career | 17 KSA Sample #3: (Administrative Legal Support Assistant GS-0303-07) Ability to communicate in writing My ability to communicate. not blunt. it is critical that when conveying a message in writing or in most cases via email. Marshal M.5 x 11 newsletter into a 30 page.
hotel accommodations. I employ Outlook. printer drivers and workstations. implementing strategies for cost control Prepare and finalize flight arrangements. Microsoft Word. and Goods and Services Create and present timely monthly reports to meet deadlines Pay specific attention to detail on any given project I have also utilized computers in the work place since 1990 and find they can double the amount of work I produce in about half the time. I gleaned a wealth of computer technology knowledge from a direct hands on approach in both hardware and software. While I occupied my position with Duluth Regional Medical Hospital. I am very adept in producing legal documents and providing correspondence via multiple software programs. Created and implemented via Excel an inventory tracking system for office equipment Created and implemented several manuals for employees on Policy and Procedures Created and maintain accurate Excel system to track budgets. I . and for a variety of recurring monthly reports. these include: Prepare and execute monthly work schedules for as many as 12 employees Implemented and performed the hiring. and PowerPoint currently in my position. Equipment and Supplies. Because of my computer knowledge and interest I have always been the point of contact in any office for the installation of new software. Travel Vouchers. Currently I use Windows 7 at work and at home. I have operated numerous computer systems over the years beginning with Macintosh.The New Federal KSA . and the provision of a rental vehicle for a superior or broker/s Created and implemented tracking systems via Excel for preventative maintenance of office equipment. I personally can assemble a workstation. I have also received training in another powerful database software program. executing and completing any number of tasks with ease.000 of office supplies/equipment annually. Oracle. and am very good at troubleshooting. Advancing technologies over the past decades have proven a tremendous asset to me. but since have successfully made every transition through Microsoft Windows. and I am extremely familiar with each of Office Suite’s programs. evaluation and dismissal process and procedure for employees Prepare and submit employee payroll Created and implemented new procedures for tracking Accounts Payable and Accounts Receivable Schedule and maintain monthly calendars for superiors and brokers Monitor and purchase more than $18. In preparing presentations either for work or personal projects I have created and incorporated the use of the PowerPoint slide shows. I am proficient in implementing.60 Real KSA Samples to Launch your Federal Career | 18 KSA Sample #4: (Administrative Legal Support Assistant GS-0303-07) Knowledge of administrative procedures My vast scope of knowledge. skills and abilities in the performance of administrative procedures is due in large part to the duration of my years in the work force. At work I enjoy implementing the use of the Calendar in Outlook to track a variety of meetings and appointments. but in the past. Purchase of Evidence and Information. Request for Overtime. Excel. I have used Access and Visio.
The New Federal KSA .60 Real KSA Samples to Launch your Federal Career | 19 then utilize this information to send reminders to concerned entities. My typing speed is currently 60 wpm. .
and standards promulgated by the Financial Accounting Standards Board (FASB) and the Federal Accounting Standards Advisory Board (FASAB). In 2004. the FASB issued a clarification on lease accounting that led many of our clients to request restatements of their financial statements relating to lease accounting. GAAP cover such things as revenue recognition. GAAP are imposed on companies so that investors have a minimum level of consistency in the financial statements they use when analyzing companies for investment purposes. I already had the figures for the shareholder's equity and all I had to do was divide the total figures for the company's liability by the shareholder's equity. the client asked that I perform a debt to equity ratio on their company. I had done this for other smaller clients in the past but this was a large corporation and the shareholders needed the information right away. This was the busiest time in my career as an auditor. 2007 I was invited to attend the 26th Annual SEC and Financial Reporting Institute Conference. Herz.60 Real KSA Samples to Launch your Federal Career | 20 KSA Sample #5: (Accounting Specialist.The New Federal KSA . improved independence of advisors. practices. As it turned out. The ROE is calculated by dividing net income of the company by the shareholder's equity. Companies are expected to follow GAAP rules when reporting their financial data via financial statements." as that term is contemplated by SFAS 13. I had to come up to speed on the new standards covered by Statement 13 and time was of the essence. The Act has brought about improved corporate governance. theories. balance sheet item classification and outstanding share measurements. At issue was whether leasehold improvements in an operating lease should be amortized by the lessee over the shorter of their economic lives or the lease term. I have never worked for a financial institution where the financial statements were not prepared using GAAP principles. My first task at CKO Auditing Systems was to calculate the rate of return (ROE) for one of our largest client's shareholders equity. In May 31. should include the periods of expected renewal. The key speaker was Robert H. I spent an entire week pouring over reports to ascertain the company's total liability. This calculation gave me a clear picture of the company's performance and our clients were very pleased with the results. as defined in paragraph 5(f) of FASB Statement 13 ("SFAS 13"). I have prepared balance sheets. During my six years of experience as an Auditor for CKO Auditing Systems Co. I was given a cash bonus by CKO Auditing and a promotion to Senior Auditor. If lease renewal .. In 2005. then the lease term used to determine the appropriate lease classification. I drafted an accounting policy document detailing the new law: If lease renewal is reasonably assured. GS-501-9/14) Knowledge of generally accepted accounting principles (GAAP). One of the topics discussed was The Sarbanes-Oxley Act of 2002. income statements. cash flow statements and statements of shareholder's equity. in particular the significant impact on the current financial reporting system. my final report indicated that the company's debt burden was relatively low. To see how the company was delivering a satisfactory return on the shareholder's investment I had to calculate the ROE for the past 10 years. auditors. Chairman of the Financial Accounting Standards Board. The FASB clarification stated that amortizing leasehold improvements over a term that included assumption of lease renewals was appropriate only when the renewals had been determined to be "reasonably assured. Accounting for Leases. and audit committees and a renewed focus on accurate and transparent financial reporting. I participated in a group discussion regarding Statement 13 which deals with lease accounting.
. While we were able to produce restatements in a timely manner. then amortization of the leasehold improvements should be over the shorter of the asset’s economic life or lease term.60 Real KSA Samples to Launch your Federal Career | 21 is not reasonably assured.The New Federal KSA . some of our clients were penalized for not misinterpreting FASAB accounting standards.
I analyzed their loans in depth to see if they could have been done differently. methods. and functions Sufficient to independently plan and conduct a variety of Accounting And/or auditing assignments or investigations. based on problems with their statements for the years preceding 1992. and then at the shortterm loans and long-term loans and how they were set up and recorded. I received an A in this course. comprehensive knowledge of theories. I computed the taxes on the statements and notes to make sure they were correct. tax brackets. At the end of the trial we had three jurors for the defense and nine jurors for the plaintiffs. I was able to make my point and the remaining nine jurors voted for the defense. and Rules and Regulations within the SEC. what was implied and how it all fit together. I analyzed everything that showed a skewed picture to make certain that there was no error made. I have learned policies through practical use on the job and through my education. analyze Accounting Systems or modify and adapt conventional Accounting and analytical Techniques to solve a variety of Accounting and auditing problems. deferred taxes and complex Accounting situations by understanding the underlying Accounting principles. It was evident that they had a new Accounting system and management in place to restate their statements for years. Methods. And/or develop or modify methods and techniques to resolve a variety Of Accounting and auditing problems. and Organizational or program practices. and have excellent organizational practices and know enough about functions to work independently. practices. plan and conduct a variety of Accounting functions and auditing assignments. I learned that I had a great analytical aptitude when I was a juror in Fredericksburg. as well as several annual statements. tax laws. and was asked to bring them over if I thought that I had correctly analyzed the situation. After reviewing all the numbers with the nine jurors and explaining what was relevant to the verdict.The New Federal KSA . such as: Balance Sheet. The plaintiff was suing a doctor for $1 million for causing physical and emotional harm with intent. During my MBA coursework and CPA program I have gathered in depth knowledge in analyzing companies' viability.60 Real KSA Samples to Launch your Federal Career | 22 KSA Sample #6: (Accounting Specialist. Cash Flow Statement. GS-501-9/14) Professional. and Shareholder Equity Statements. to check that everything was recorded accordingly to GAAP rules and regulations. I did not agree with the jurors for the plaintiffs. I took out the non consequential presentation to go to the core of what was said. which had many problems in the years prior to 1992. I went to the core of each item that was presented either in a statement or in pleading. I looked at the divesting of businesses and if it was recorded correctly. Virginia in 2008 for a Civil Trial. I took apart big companies to study their financials. I was studying Trump Entertainment Resorts Holdings. 2009. practices. The defense said that the doctor did not purposely harm anyone. In one instance. policies. Income Statement. I have knowledge of comprehensive theories. I also did several analyses to see if the company could remain an ongoing concern. and made my deductions. I also dissected the notes to the statements. I have taken apart financial statements. Some of this knowledge comes from working in a CPA office and some comes from my MBA classes and my courses for sitting for the CPA Exam in April/May. I looked at their 10-Ks. and techniques of Accounting and auditing from work experience and through the process of studying for the CPA test. . The trial lasted four days and each day I analyzed everything the lawyers presented. and techniques of Accounting and/or auditing.
. P/E (Price to Earning).60 Real KSA Samples to Launch your Federal Career | 23 I have also developed my skills from my portfolio in my MBA classes in Finance. I learned how to evaluate companies to show their real value. Horgren. Elliott. 9th Ed. Again.The New Federal KSA . ROE (Return on Common Stockholder Equity) and others. such as: the quick ratio.. 9th Ed. Gitman & Joenk. AC 560 and Auditing. ROA (Return on Asset).. The final courses relevant to this position I will be completing this Spring are Taxation. I took annual statements or 10-Ks to use different analyses. There were several texts that were particularly helpful: Fundamentals of Investing. Financial Statement Analysis. Leonard Soffer & Robin Soffer. AC 591. Sundem. A Valuation Approach. and Introduction to Financial Accounting. Philbrick.
and Financial Management were tremendously helpful in adding to my body of knowledge in this area. I have found that the main similarities between the public and private sectors are that the budget needs to show where the money goes. 2009 Congressional budget. The federal budget includes all federal expenses for agencies. Companies could use Pro Forma Statements.. . inflow and outflow of money. In studying the most recent.g. They use forecasting to see how the scenario will change in the years ahead.The New Federal KSA . OMB could use variance analysis. Medicare. directives and regulations. such as road improvements and shortfalls in their budget. It takes many departments to do their own individual budgets and send them to the OMB to request federal funds. as can the scatter diagram correlation.. In addition. At the Office of Management and Budget (OMB) analysts from many different areas analyze the budget and the OMB either accepts or rejects the budget. such as the state of Illinois. such as: Statistical Analysis. Corporate Investment Analysis. Present Value (PV) and Future Value if they are investing. ANOVAs can be used. Fundamentals of Investing 9th ed. They are over-budget and have taken much longer to achieve a budget. Federal policies serve as guidelines on what to include in budgets at OMB. Statistics Informed Decisions' using Data. such as: an analysis of different populations and their needs. Histogram and Variances. and other factors that affect a budget. Analysts for the OMB and the private sector have many tools available to them for evaluating the differences between cash inflow and cash outflow. states require help for many different needs. Many different models of statistics can be used.60 Real KSA Samples to Launch your Federal Career | 24 KSA Sample #7: (Accounting Specialist. In my MBA program I have utilized the following books to deepen my knowledge and understanding of the federal budget process: Financial Management third ed. I have learned how the budgeting process works. I studied individual companies that included their managers and accountants who create the budget. Social Security and many others. GS-501-9/14) Comprehensive knowledge and understanding of the agency and Federal budget process including knowledge of the congressional budget process and a thorough and detailed understanding of OMB policies. . which is superior to state budgets. Having worked for various companies across my career. Homeland Security. e. such as: the FAA. income. and the Chi test. courses from my BBA degree. Among the differences between the federal government and the OMB is the fact that in the federal budgeting process.
I set up a schedule for several months and did a forecast for months or years ahead to see if the company could gain a certain percentage over the years in income. intensive knowledge of the policies. This entailed doing all of the writing and editing for our group project. I have given numerous PowerPoint demonstrations for school assignments. Ending Inventory Budgets. That showed more clearly the true costs and value of different components that were being used in production and sales. budget reports. as sales influence the operation budget and the cash flow budget. Budgeted Statement of Income. and/or budget execution sufficient to analyze and evaluate continual changes in program plans and funding and their effect on financial and budget program milestones. Operating Expense Budgets. and analyze financial and budgetary relationships to develop oral and written recommendations for financial and/or budgetary actions under conditions and time pressures such as those involving uncertainty due to short and rapidly changing program and financial/budgetary deadlines and objectives. goals. gaps and conflicts in program and financial/budgetary information. and guidelines of a functional area such as financial oversight.The New Federal KSA .60 Real KSA Samples to Launch your Federal Career | 25 KSA Sample #8: (Accounting Specialist. Sales Budgets. Disbursement for purchases will be included in the cash flow budget. I find that the cash budget is one of the most important budgets to come up with true value and need to determine what everything costs and how the income could or should be increased. memorandums. precedents. I have also taught a creative writing course in my community. since costs are continuously changing. I have had public speaking courses as an Accountant to enhance my interactions with clients and have developed skills to talk to anyone. Under Introduction to Management Accounting (course ACG 610 Accounting for Managers). I have created and worked with many budget scenarios and analysis in my MBA program. regulations. My ability to communicate orally was honed over many years of working with customers as an Accountant. My writing abilities include a wide variety of report writing. Cost-of-GoodsSold Budgets. In my MBA program we also studied companies that use several different cost drivers. that included Continuous Budgets. objectives. budget formulation. The projects included writing a Strategic Model. One of the first budgets I worked with was a sales budget. For budgeted purchases I used the formula budgeted purchases = ending inventory + cost of goods sold . lack of predictive data. and/or changing guidelines for the work. Purchase Budgets. Evaluations and Controls. and group projects in Strategic Management. or Rolling budgets. including monthly financial statements. The company could also see with analysis if hiring more employees would be financially feasible. Cash Budgets and Budgeted Balance Sheet. as sales and other costs do not stay the same. conflicting program and financial/budgetary objectives. GS-501-9/14) Detailed. Going through this process was the best learning tool I could ever have. and as a flight attendant dealing with all levels of the general public.beginning inventory. about anything. which further involved writing Implementations. and pulling together . I used different cost drivers. and was the leader for one year in my group projects in school. Knowing how well the company could expect to perform would influence purchasing or building a new plant in year three. Capital Budgets. I studied how to set up the Master Budget and learned the long-range budgets.
.The New Federal KSA . I have spoken to senior management at Hewlett Packard and Walt Disney in meetings.60 Real KSA Samples to Launch your Federal Career | 26 the PowerPoint presentations. I also speak regularly on various topics to groups within my church.
including the Administrator. I strived to maintain open communications and a consultative atmosphere among all team members. programs and people. In 2003. As a member of the management team. Previously I served as PHMSA’s Director of Program Development for pipeline safety where I led several programs to enhance PHMSA’s pipeline safety damage prevention and community involvement initiatives. I am responsible for day-to-day management of cases filed in those states. I frequently circulated memoranda that set forth the short term and long term tasks that needed to be accomplished in this enormous litigation and set interim deadlines by which drafts and final versions of written work product should be completed. including the Environmental Protection Agency. and decisions regarding assignments of cases and management of personnel workloads. Department of Transportation. New York. user fee assessment. I review and comment on pleadings being filed by attorneys. Prior to arriving at PHMSA. and the National Oceanic and Atmospheric Administration. I also directed budget development. and oil spill planning and preparedness for PHMSA’s pipeline safety program. I successfully used my leadership skills to establish and maintain effective relationships and meld an organization into a cohesive results-oriented team. I worked for fifteen years in matters related to offshore oil and gas safety for the Minerals Management Service including stints as Director of Safety and Environmental Management and Outer Continental Shelf (OCS) Performance Measures Programs. and spill response planning for the Nation’s pipeline transportation system. on other aspects of group administration. construction. Deputy Administrator and the Assistant Administrator/Chief Safety Officer. and the National Pipeline Mapping System. I was promoted to the position of Deputy Associate Administrator for Pipeline Safety for the Pipeline and Hazardous Materials Safety Administration (PHMSA) in the U. I also work with the other members of the management team. I consulted with team members on their work loads and then assigned responsibility for accomplishing tasks. I lead PHMSA’s enforcement of regulations covering the design. I also scheduled regular meetings of the core group of approximately 8 attorneys and 3-4 paralegals to discuss litigation strategy and get feedback on the overall development of the case. As Deputy Associate Administrator. providing my own recommendation to those managing officials. discuss case strategy.The New Federal KSA . I oversee approximately 25 attorneys who are responsible for bringing regulatory enforcement actions on behalf of several federal agencies. paralegals. and I personally supervise all cases brought in the states of New Jersey. including conducting employee evaluations for the lawyers. public awareness. so everyone could see that the heavy work load was being distributed fairly. In order to establish and maintain open communications.S. research and development. and review briefing memoranda to Department management who must approve the filing of complaints and settlements. . the Departments of the Interior and Agriculture. Our litigating group is responsible for cases filed in all fifty one states. ES-0110-00/00) Ability to lead.60 Real KSA Samples to Launch your Federal Career | 27 KSA Sample #9: (Associate Administrator. and clerical staff in the group. as well as its Chief of Staff for Offshore Operations and Safety Management. In order to effectively manage the case. decision-making regarding awards and promotions. operation and maintenance. direct and manage organizations. I made sure to include in my memoranda the assignment of responsibilities for tasks. As a senior lawyer in my enforcement group. field implementation of the Integrity Management Program rules. and Oklahoma.
where I also served as the Director for Environmental and Energy Programs. I represented public and private sector clients in a variety of transportation and environmental policy and legislative matters. Representative Robert Ingram.The New Federal KSA . My prior government experience includes service as Counsel and Assistant to the Governor of the State of Kentucky in the State’s Federal Relations Office and as Senior Legislative Assistant and Counsel to U.60 Real KSA Samples to Launch your Federal Career | 28 I also gained significant experience as the lead attorney for the National Mining Association. (NMA).S. .
we were constantly required to work with these groups to be sure that the report was accurate and reflected everyone’s interests.. we know that the city’s needy population is receiving these services. Based on information from employees at various clinics and many homeless individuals. (Trial) GS-0905-12/15) Ability to represent and prepare individually or as a team member. talked to other legal service providers to identify relevant documents for the cases. pleadings. the Mayor established an oversight office to assure that the homeless would receive appropriate social services. Over the 10 months we spent writing the report. there were serious conflicts among the groups as to what the report should be addressing. workers at other homeless clinics) whose cooperation was needed to complete the report.The New Federal KSA . An example of this representational skill is my work on behalf of a local homeless clinic. While the government’s failures were obvious in individual cases.g. we received hundreds of phone calls and letters praising our efforts. including Fortune 500 companies. homeless individuals. public interest groups). and local government. The report was covered on local radio and television stations. . we were frequently required to mediate these disputes without sacrificing the report’s quality. In addition. We were often required to make presentations to management officials of those groups. and briefs in support of the Commission's legal position. we compiled information on the cases filed against the city by various plaintiffs (e. Working with three associates from my firm. and the demand for copies prompted a second printing (500 copies) of the document. Throughout my career as a private sector attorney. negotiation. and mediation. I became aware of a pattern and practice by the city government of purposefully frustrating the orders of the local court system to avoid providing a wide variety of social services for the poor and homeless. As a result of our findings. I decided that the only way in which this wide scale problem could be brought to light was by preparing a detailed report describing the city’s misconduct in approximately 15 cases.. During the writing phase. After publishing the 370-page report. Despite the negative attitude toward pro bono work held by some of the firm’s attorney. this malfeasance occurred in virtually every local program designed to aid poor people. lobby groups for the homeless and poor. discovery documents. I have represented the interests of a wide variety of organizations. In drafting and editing the report. we gathered facts from the plaintiffs’ attorneys. Committee members spend a considerable amount of their time representing individuals who cannot afford to pay for legal services. I did this by “marketing” committee participation as a way to serve the public and to gain valuable experience working on cases that will have a substantial impact on the community.60 Real KSA Samples to Launch your Federal Career | 29 KSA Example #10: (Attorney. motions. I have encouraged six co-workers to join the committee. little attention was paid to the fact that. small businesses. and recruited a dozen local lawyers to write chapters for the final report. In addition to my regular attorney duties. This work requires a broad array of verbal and written skills in advocacy. to gain their support. when viewed broadly.g. I head the firm’s pro bono committee. we were continuously required to represent the clinic to many diverse groups throughout the city (e. homeless groups.
In addition. the firm has gained a reputation as a public service-minded company. and we have argued four pro bono cases in the last three terms of the Supreme Court. .60 Real KSA Samples to Launch your Federal Career | 30 Approximately 75 percent of the firm’s attorneys are now involved in pro bono work.The New Federal KSA .
GS-0905-12/15) Ability to Effectively Communicate Orally. informative. I provided this analysis to a variety of people. and data gathering. My job also requires that I communicate with opposing counsel and their clients. The advisory warned that pipeline safety problems may have been caused by the passage of Hurricane Ivan on September 16. from federal district court judges to personnel with the client agencies. In the past several years. to provide a client agency advice even before a case is filed. and lawyers. natural resource specialists. I also have excellent client counseling skills. . and then work with the client agency to develop the best course of action to resolve the issues raised. managers. I have gained years of experience in communicating with people from a wide range of backgrounds. Several of my opposing counsel have informed judges that they have enjoyed working with me.The New Federal KSA . by both my managers and by client agencies. In my eight years as a trial attorney at the United States Department of Transportation ("DOT"). I often negotiate settlements with opposing counsel. Hurricane Ivan inflicted severe damage to pipeline facilities in the area. I became an expert in reading corrosion program data. and I always build a cordial rapport with opposing counsel that allows both sides to spend their time focusing on the merits of the issues raised in the litigation. and I continuously counsel the agency throughout the litigation process. from farmers in South Dakota to oil and gas auditors and executives in Houston. several federal district court judges have remarked in open court that the arguments that I have given have been excellent. risks. While my work does not require that I speak directly to the general public. Shortly thereafter I represented DOT in a number of cases filed under the DOJ Safety Pipeline regulations. For example. After I am assigned to defend a client agency. I am frequently asked. advice. As the principal settlement negotiator on my cases. I have developed excellent oral communication. as lead attorney. client counseling. the Office of Pipeline Safety issued an advisory bulletin to owners and operators of gas and hazardous liquid pipeline systems in the Gulf of Mexico and adjacent state waters. on September 23. Counseling Clients. 2004. and representation that I give them. and my clients are always happy with the counseling. I do initial case research. 2004. and Negotiating with Legal Professionals and Members of the General Public to Resolve Disputes. and managers and other lawyers within the Department of Transportation. and strategy. who come from a variety of backgrounds. interpreting photography. and the settlements I negotiate are always on terms that are beneficial to the client agencies that I represent. I provide sound legal advice to the agency regarding litigation benefits. and their application to complicated agency programs. As to my negotiating skills.60 Real KSA Samples to Launch your Federal Career | 31 KSA Sample #11: (Attorney. and very helpful to them in deciding the issues. I routinely negotiate with opposing counsel over various aspects of the litigation. My duties often require that I provide a clear and persuasive analysis of complex environmental statutes and regulations. from the scheduling of filings to possible settlement of the merits of the case. and negotiating skills. Including Clearly Explaining Legal Issues and Principles. such as staff scientists.
I was also a member of the "fraud squad" for the Charlotte region and my office in particular. and law relating to the Bank Secrecy Act. and a referral to Department of Treasury for backfilling. and other Federal Statutes pertaining to bank fraud and banking industry crime. I have also participated in three regional office review assignments. mission objectives. and failing to implement the Customer Identification Program accounts all business lines. regulations. I also detected errors within virtually every currency transaction report filed for a six month period.8 c(l) of the Bank Protection Act (BPA) and related regulations due to training weaknesses and internal control deficiencies. . In January 2008. three Compliance/Community Investment Act (CRA) examinations. The training seminar I provided lasted approximately a day and a half. Weaknesses were noted in the bank's system for detecting structured transactions or other suspicious activity. and the independent testing program. In 2007. I have been in charge of 17 Safety and Soundness examinations. I was conducting most of the BSA examinations in my field office. I then determined that many of the set limits were unjustified and certain customers were not eligible to be exempted.60 Real KSA Samples to Launch your Federal Career | 32 KSA Sample #12: (Bank Examiner. NB-0570-06) Knowledge of the rules. The internal auditor admitted that she was unfamiliar with the pertinent regulations and did not know what types of specific procedures needed to be performed in order to be compliant. In 2005 I indentified an apparent violation of Part 326. the Bank Protection Act. the USA Patriot Act. My responsibilities for eight years as an examiner included staying abreast of Federal Rules and Regulations. North Carolina Field Office from December 2003 through December 2007. I was a bank examiner in the Raleigh. and there were numerous late filings. The BSA Officer or a designee was not reviewing any reports prior to filing.The New Federal KSA . identifying and monitoring high risk accounts. I became a subject matter expert for BSA in my office. and five Bank Secrecy Act (BSA) examinations. As a result. I determined weaknesses within the internal control structure. and state law and providing bank management with appropriate guidance. North Carolina Field Office from December 2007 through June 2010. As BSA duties were being reassigned from the Division of Compliance and Consumer Affairs (DCA) to the Division of Supervision (DOS). all examiners had to undergo new training. I returned to my field office and provided training to everyone in the office and for an extended period. I identified numerous weaknesses within the bank's BSA program that resulted in multiple violations of the BSA and related regulations. Part of those responsibilities is assessing a bank's compliance with applicable rules. as well as the North Carolina Statutes. I attended a BSA "train the trainer" session in the Raleigh Regional Office. the Bank Protection Act. training. and analyzed reportable transactions for certain customers to determine whether a reasonable exemption limit had been set. policies. The training required rather extensive preparation given the amount of material that was covered and provided to the staff. I was a bank examiner in the Charlotte. Identified 22 Suspicious Activity Reports that were filed under an incorrect Employer Identification Number and instructed the bank to remedy said reports with the Financial Crimes Enforcement Network or FINCEN. regulations. My performance ratings as an examiner were consistently Superior or higher.
I answered their questions about compliance with the Act.60 Real KSA Samples to Launch your Federal Career | 33 In February 2009. The examiner-in-charge submitted my name for a Star Award for my work. I prepared and presented a 45 minute speech to the Bankers Education Alliance about the Bank Secrecy Act and the Treasure's wire transfer recordkeeping rule. The group consisted of 95 bankers from various east coast banks. I found numerous violations. Management corrected each problem within four days (before the end of the examination). During the course of a week I provided details and assistance to management on how to correct the violations. 2011 event. Management called a special board meeting the next day to approve a new BSA Policy. I received a STAR award for BSA work performed at a small agricultural based bank. After my presentation. In March 2010. The bank’s old policy had not been in regulatory compliance since 2007. presented the findings to management and stressed the importance of getting as many of the violations corrected before the end of the examination. During my examination. I have been invited again to speak at a June. My actions likely resulted in avoiding the need for any formal or informal action being initiated against the bank. .The New Federal KSA .
I sent plans with a request for a bid on the various phases of construction. I spent time each day observing and correcting deficiencies. making a major profit. pay off sub contractors. I would close the purchase. I took over partial ownership and turned the business into near full capacity. Soon I secured the management of a 315 space park in Bentonville. I often would list buyer’s house for them and get them qualified for a loan. I would start with a formal contract. This then began a 6-8 month process of managing these projects every day until completion. helicopters for setting AC units on the roofs of very large centers. In 2000 I started building single family free standing homes and small apartment buildings. My tasks were to bid work from blueprints and job specifications. answer questions and close the deal. windows. When I find a plan that home buyers really like I may build it a dozen times in different locations. I scheduled cranes and riggers. AK. fireplaces. and having utilities turned on. I built a group of 10 four-plexes in Little Rock. starting with small parks with 63 and 64 spaces. I expanded into Mobile Home Parks (MHP) in early 2003. I then submitted plans to city /or county for approval. and backhoes. and working with prospective buyers to show house. I did this type of business multiple times and created a solid cradle to grave business.000 on that one house. and rented necessary equipment. . and supervise construction. which would maximize the views and utility of the lot. architect and laid out footprint of house. The last house sold in 2/2007 and profit was $75. secured a construction loan. and scheduling deliveries to coordinate with other trades. pay off construction loan and collect the profit. including the anchor store typically Harvest’s. after firm bids were in and all questions answered. built in vacuum system.60 Real KSA Samples to Launch your Federal Career | 34 KSA Sample #13: (Business Development Specialist .(Iraq) AD-0301-05/05) Knowledge of the construction industry best practices especially in the manufacture and production of construction materials. I worked from plans regarding materials. exterior doors. I also served as the lead man on the installation of the complete plumbing systems and HVAC systems on nearly every large shopping center in southern Ohio. I worked in Arkansas and Ohio during these last 2 years. If I could match all parties requirements. man lifts. In addition I kept time for payroll. Later I exchanged the park for cash and land. skylights. and sold them on the back end and provided the financing. Next. such as getting the certificate of occupancy. I continued with the final building preparations. Tunning & Co. met with officials to get plans approved. As real estate broker I searched for and purchased lots suitable for custom homes.The New Federal KSA . I worked with a colleague/architect to design homes to build on these lots. The crew installed all plumbing and HVAC. forklifts. while I met with the various building inspectors to be certain all work passed inspection. met with architect and engineers at weekly progress meetings and adjusted work for critical path method of job streamlining. In 2005 I came out of semi-retirement and got a real estate broker’s license and contractor’s license and started a new business called Solid Construction Inc. I also hired all the workmen.
and administer significant. I am knowledgeable of and responsible for the advertisement of the requirement. along with the Department of Army. I routinely use costreimbursement level-of-effort and completion type contracts. negotiate. For example. I assist program personnel in preparing Project Plans and Justification for Other than Full and Open Competition (JOFOC) and other justifications and documentation required by law.g. I also handle the source selection decision and associated documents for an award.. both researchers and managers. two years as station support. I have used cost-reimbursement completion type contracts with fixed-price options. I awarded one of the two contracts and both interagency agreements and was responsible for administering the EMF (contract) program for a total of $12. as well as administrative personnel prior to the solicitation phase for the purpose of planning (e. overseeing the technical evaluation. award. timeand-materials. I meet with a variety of program scientists. complex research and development contracts. and after.894. regulation. practices and procedures necessary to plan. I amend solicitations or modify contracts in order for the (resultant) contract to have the most updated clauses. I am familiar with the various methods of contracting to achieve the best results (price and technical) for the Government. I also consider the type of requirement and the end product in determining the best mechanism to achieve the end product.123. women owned. and fine tuning the statement of work. . I have more than eight years of acquisition experience: four years of research and development. solicit. For research and development (R&D) contracts.656. After receipt of an approved Project Plan (PP). was mandated by Congress to evaluate the explosive potential of various chemical agents. In keeping abreast of the continually changing procurement regulations. indefinite delivery contract. preparation of the solicitation. ten-year research and development support contract which combined two (2) requirements from two (2) different programs within the DOD. cost and price analysis. For the past eight years I have worked virtually independently using agency. Presently I administer six (6) active research and development contracts and three (3) interagency agreements for a cumulative total of $77. and advise the program of anticipated or actual problems prior to. DOD. I also awarded and am currently administering a unique requirement that established a Center for the assessment of improvised explosive devices (IED). firm fixed-price. This requirement was in response to a Senate Foreign Relations Committee Subcommittee on Near Eastern and South and Central Asian Affairs study to examine the grave implications of the threat posed by ammonium nitrate and other precursor ingredients in IEDs. or department policies utilized by the Department of Defense (DOD) Research Contracts Branch. setting negotiation strategies.. or minority businesses).1 million. departmental and federal regulations and guidelines.494.e. compliance and affirmation action relative to Federal socioeconomic contracting initiatives involving small.60 Real KSA Samples to Launch your Federal Career | 35 KSA Sample #14 (Contract Specialist GS-1102-12) Extensive knowledge of statutory and regulatory requirements. My knowledge of the different contract types is demonstrated by my past and current use of various contract types for a variety of requirements. and cost reimbursement. However. negotiation and initiating the competitive range determination. i. and two years of small purchases. risks for a total of $3.356. I recently awarded a $21. the award phase.456.The New Federal KSA .
e.222 . application of. Routinely. drafted. For example. In using the various contract types and methods. options.g. . Chapter 1 . or other highly technical equipment. support services and construction services with commercial firms (including disadvantaged businesses under authorized set-aside programs) or with scientific and military institutions and other Government agencies. I research General Accounting Office (GAO) decisions to support my recommendations and decisions. negotiated.) As a contract specialist for station support contracts.Application of labor laws to Government acquisitions. I utilize the procurement regulations to interpret and make recommendations to attempt to avoid protests. I have a thorough knowledge of procurement regulations and procedures which I use to make recommendations and decisions. I planned.Federal Acquisition Regulation.The New Federal KSA . Title 48 . consideration is given to the contracting methods. Within these types of contracts. prepared awards and administered complex requirements. I ensure that the appropriate labor laws are cited (e. and Inter/lntra-agency Agreements. These included scientific. I have taken all the required procurement courses and am certified at the Level III as a Senior Contracts Official. and judgment in implementing regulation and policy. there are unique requirements which demand extensive research and interpretation to determine the best contract mechanism to be used as well as refining and/or defining the Government's requirement.60 Real KSA Samples to Launch your Federal Career | 36 My diverse background in Federal Government contracting lends itself to utilizing various mechanisms routinely used in the R&D arena. situations arise that require additional research of regulations and policies. 53. I have researched GAO decisions before excluding an offeror from the competitive range. Occasionally. My successes in two (2) protest denials are examples of my familiarity with. i. ADP..Federal Acquisition Regulations System. Even with this knowledge.
’ This meeting room allows us to hear and be heard by each member of the group. using an informative company web site where our customers are invited to submit questions via e mail. I have found that this is an effective method of introducing professionals in my community. benefits. and issues in the health community to be able to communicate successfully with businesspeople and doctors. My company has recently implemented teleconferencing as a new method of communication between us. Differences in meaning of ideas can occur between the salesman and the customer. I have to be able to show my familiarity with data. In my current position in Pharmaceutical sales. These methods include: Using a network of physician’s members who help in distributing our products. talking with pharmacists. Practitioners can join my e-mail list of key communicators by clicking on an address posted on our company Web site. without having to leave our respective offices. physicians. and doctor offices.60 Real KSA Samples to Launch your Federal Career | 37 KSA Sample #15: (Customer Service Manager. maintaining good relationships with my clients. statistics. leaving materials in hospitals. the sales reps and our clients.The New Federal KSA . Education is the norm in this field. risks associated with new drugs or a competitor's drug. Teleconferencing allows multiple users to connect through a specific phone number to a common ‘meeting room. I regularly attend meetings where contact with purchasing professionals is rich. hospital personnel. and I am the primary person to see these differences and ask for definitions of what a request might mean. The number of health care practitioners in this database continues to grow every day and the feedback from it has been wonderful. I spend most of my time informing the health care practitioners about our products. I have contacted customers directly over the phone. This method of communication has reduced our office budget. I use a key communicator database of e-mail addresses to inform the health care practitioners in my region about various events and developments. learning about my company’s product line is like taking an advanced course in pharmacology (which I have taken during my first years in the industry). or through e-mail. I am responsible for maintaining clear communication by directing each speaker as to when it is their turn to speak. and even retirement homes. I have found throughout the years that some means of communication are particularly effective. I am typically the person who is delivering the main point of the meeting and decide on the subject. I spend most of my business time on the road. such as an association of pharmacists or a convention of hospital administrators. especially at budget time. These communications must be thorough yet concise. Right at the start of these teleconferences I welcome and introduce all of the physicians present. I also arrange for a date and time of the meeting. I am often selected as the moderator for the teleconferences in my region. as well as in planning sessions with doctors and hospital staff. I often use different methods of communication for our various audiences. GS-1101-12/14) Ability to communicate orally and in writing. . patient advocacy groups. and mailing newsletters to all clients several times a year.
I talk with my State regulatory partners. In addition. Since no Federal funding is provided for this program. and by negotiating with my agency to share portions of these documents.60 Real KSA Samples to Launch your Federal Career | 38 KSA Example #16: (District Director. these officers can give training on behalf of the Agency. In addition to my own management team and other Amtrak managers. The problem arose from a lack of communication between the principle players on both sides. I speak for the Agency at rail labor conferences. customer-friendly travel city in the country. I was interviewed by both print and television media concerning the report’s impact on city transportation policies. I was chosen to represent the entire railroad industry on a special task force to revitalize the city’s transportation industry. The result was the creation of a new approach to analyzing transportation needs. This program was established to facilitate communication between Federal and State transportation managers. My current relationship with my home state is especially rewarding. Once certified. and trucking industries. . I must rely on the good will of State managers and a spirit of cooperation to keep them interested in Federal rail transportation issues. Within six months. Currently. I was the keynote speaker for the winter meeting of the National Association of Railroads. as well as the business and lending communities and other stakeholders on matters related to small businesses. we provide technical training for all State safety personnel in my region. and we meet quarterly to ensure that the Agency is being responsive to their needs. ES-0340-0/0) Ability to represent the agency with senior staff of other Federal. state.The New Federal KSA . as well as a plan for making our city “number one” in the transportation business. I networked with colleagues in the airline. management seminars. and other local officials. I worked to rectify the situation through daily contact with my State counterparts. the plan was adopted nationally as a blueprint for transportation management in the 21st century. The State representatives were very pleased with the documents we provided. Members of Congress. I inherited a dispute over sharing sensitive Federal transportation safety documents with State transportation officials. as a Federal manager with the National Railroad Agency. I met bi-weekly with many of the above managers to compare notes and to draft a plan that would address our city’s transportation needs. Our city is now on its way to becoming the most convenient. When I first joined the Agency. On the day we published the report. Majors. These managers interviewed hundreds of private and public sector transportation executives to gather information on “best practices” for efficient and profitable systems. and local government agencies including Governors. As a senior manager at Amtrak. Almost daily. I represented the corporation at many community activities. and supplier workshops. I work regularly with State government managers through the Federal-State Participation Program. I called on talented managers from different sectors of the transportation community. waterway. On one occasion. To succeed in this critical assignment. Most recently. and the negative feelings on both sides have disappeared.
leading. and non-minorities for vacant positions with the office and. I worked closely with my employees to develop appropriate performance standards for their new assignments. women. I had neither the funds nor the time to hire additional staff so I set out to make the maximum use of the human resources I had on board. and established a budget for external and internal training. I established a policy of allowing senior staff members to rotate through vacant supervisory positions in order to gain experience. At the same time. and taken disciplinary actions. the department issued a mandate requiring us to reduce the complaints backlog within 60 days and to eliminate it within four months. appraised and hired employees. I kept an open-door policy and listened closely to employees’ suggestions. I developed formal policies and plans to provide training opportunities for the staff. Four of the employees are now working successfully as GS-13 Senior Specialists.The New Federal KSA . the teams developed a remarkable “can do” attitude toward this overwhelming workload. . As a result. The spirit and determination with which we worked together enabled us to meet the department’s goal of eliminating the complaints backlog within 4 months. I ensured that each employee understood the importance of his or her contribution to the project. and ensured that work was evenly distributed to each group. In addition. GS-0201-14) Skill in managing. As a manager for the past 14 years. counseled. My next step was to establish fair and neutral mechanisms for the selection and promotion of my employees. I placed two employees in field positions to accommodate a compassionate transfer. I provided on-the-job training. I saw that several minority employees had potential far above their grade levels. To observe supervisory potential. and day-to-day supervision to give them the necessary experience to compete for the new positions. I inherited a four-year backlog of Equal Employment Opportunity (EEO) complaints and a 15-member staff. I have gone from supervising five employees to managing 170 headquarters and field employees. My first step was to review the complaints inventory to determine which complaints could be quickly moved through the system and which ones required in-depth review. As head of the department’s Office of Discrimination Resolution. and canceled a field-to-headquarters transfer that would have imposed a severe personal hardship.60 Real KSA Samples to Launch your Federal Career | 39 KSA Example #17: (Director of Human Resources. directing and supervising staff towards meeting an organization's objectives and programs. using my own staff as well as field staff. I then reorganized the office by defining the structural needs of the EEO program and assessing the skill levels of my employees. Throughout the transition to teams. I reclassified these support positions into positions with career ladders to the GS-14 level. I selected minorities. we discussed the training that would be needed to enhance their performance. worked with unions. Training was another area that had been neglected before I came on board. I received the agency’s “EEO Manager of the Year” award for my upward mobility efforts. I created five teams. provided two upward mobility opportunities for professional staff members. During this period. I have developed performance and training plans. specialized classroom training. for the first time.
On the positive side.60 Real KSA Samples to Launch your Federal Career | 40 In a few instances. I developed a performance improvement plan outlining the managerial skills that she needed to work on and then counseled her on how to reach those goals. who was a skillful technician. was not dealing well with her supervisory and managerial responsibilities. Unfortunately.The New Federal KSA . . my staff knew that they would be protected from inappropriate and arbitrary behavior by their managers. I have taken disciplinary actions when employees have not responded to constructive coaching and counseling. and the office’s productivity and morale have improved since the manager’s departure. the employee’s performance did not improve and she was removed from her position. one of my senior managers. For example.
planners. and status of action). . develop the means of monitoring success (i. I represented the National Incident Management Center (NIC) at the Competency Change Management Board (CCMB). generate metrics). I directed the provision of technical assistance to communities to accomplish plan review and remedial training when necessary to implement planning exercises. protocols and standards to support the goals and objectives of these projects.. and standards to support the National Incident Management System. Training and Exercises Directorate and the FEMA Preparedness Division. and served as an evaluator for some of the full-scale exercises at the conclusion of the CHER-CAP process. and to participate in relevant briefings and presentations. State and Local Programs and Support. guidelines. protocols and standards to support the introduction of NIMS to users and to ensure the adoption and use of NIMS in the nation. I directed the technical support contract for this effort. I also had primary responsibility for the communication activities. and develop the guidelines. request description.e. managed and directed compliance projects of state-wide scope and impact in support of NIMS. such as providing Status reports on requests to the Board on a regular basis and managing a website used to inform those using the ICS competencies about the Change Management Board. As an IMSD Board Member. My experience in assisting national programs to introduce new technology to state and local governments qualifies me to monitor such an introduction of technology. developed brochures and other materials to persuade communities to participate. and status of Change Requests (matrix with tracking numbers. I led the effort at FEMA in the development of National Fire Protection Association Standard # 1600 on Emergency Management. As an Emergency Management Program Specialist GS-301-12. and emergency management officials. CHER-CAP is a program developed to aid local government in preparing a comprehensive community response to a major event using a HAZMAT incident as a teaching tool. I maintained all documentation for the Board. I had the overall responsibility of overseeing the change management process and working with the Board to ensure the change management procedures were followed. for over four years I planned. I assisted in projects such as the national roll out of the Comprehensive HAZMAT Emergency Response . My work involved developing metrics. The CHER-CAP process culminates in full-scale exercises to assess a community's capability to respond. In addition.The New Federal KSA . Among other duties. The CHER-CAP process has been rolled out successfully in over 500 communities and major cities including the District of Columbia. The role of the Board is to administer and manage the changes to the national Incident Command System (ICS) position competencies.60 Real KSA Samples to Launch your Federal Career | 41 KSA Sample #18 (Emergency Management Program Specialist GS-301-12) Demonstrated ability to develop a national system of metrics. I work with state and local jurisdictions to teach the principles of NIMS to audiences of responders. guidelines. I helped formulate parts of the policy that is promulgated in the National Incident Management System (NIMS). I worked in the Radiological Preparedness Directorate.Capability Assessment Program (CHER-CAP). protocols. to advise and provide recommendations to the Incident Management Systems Division (IMSD) concerning the competencies. Planning. Through my work on the National Response Team.
I was a co-author of the FEMA portions of the 2007 Report to Congress on the Integrated Contingency Plan ("One Plan") Guidance Report. This report formed the basis for legislative improvement in the regulation of contingency plans. .The New Federal KSA .60 Real KSA Samples to Launch your Federal Career | 42 This standard is used as a guide by government and the private sector in establishing an emergency management program.
. etc). I selected. trucks. Among other duties I directed the technical support contract for this effort. vehicles. for example. I directed the development of the Project F.E. developed brochures and other materials to convince communities to participate. I supervised the preparation of my unit's $250.000 budget and advised senior management on the formulation of budgets for the Supplemental Port Security Grant Program (PSGP) and in 2008 managed the budget for the Transit Security Grant Program (TSGP). . Technical assistance is provided to a community to accomplish plan review. Equipment and Displays. and served as an evaluator for some of the full-scale exercises at the conclusion of the CHER-CAP process. and monitored and directed the contractor's efforts to achieve the program objectives. I have identified and implemented strategies to overcome each of these barriers. I wrote Statements of Work. Emergency preparedness for individuals and families is subject to economic barriers.Capability Assessment Program (CHER-CAP). remedial training if necessary and exercise planning. I also managed budget and financial oversight on this multi-year program. such as the CHER-CAP technical support contract and Project FERDS for FEMA. As COTR of the CHER-CAP program. participated in proposal evaluation. I have acted as the Contracting Officers Technical Representative (COTR) on numerous procurements. Many barriers such as tradition. The CHER-CAP process culminates in a full scale exercise to assess the community's capability to respond. by stressing the benefits of being prepared vs.The New Federal KSA . the cost of supplies. e. While serving in the capacity of an Emergency Management Program Specialist. fragmented decision-making in organizations and inertia have been barriers to implementing new technologies and introducing organizational change. convened and directed the User Requirements Committee made up of first responders and the leadership of rescue service organizations to ensure that the final product met user needs. I have developed the ability to analyze organizational problems and develop timely and effective solutions. multi-year. Planning calls for sensitivity in making presentations at meetings and in small group and conference settings to overcome resistance.60 Real KSA Samples to Launch your Federal Career | 43 KSA Sample #19 (Emergency Management Program Specialist GS-301-12) Demonstrated ability to analyze organizational and operational problems and develop timely and effective solutions within budgetary constraints.S (Facilities Equipment Response Displays System) of advance turn-out equipment. My role as COTR required that I develop budgets and monitor contractors' work progress and related financial processes. As Supervisor of the Programs and Standards Branch in the FEMA Grant Programs Directorate since August of 2007.D. CHER-CAP is a program developed to aid local government in preparing a comprehensive community response to a major event using a HAZMAT incident as a teaching tool. multi-million dollar effort to improve all items used in emergency situations (temporary buildings. signs. budget constraints. One of my areas of responsibility as a Supervisor in the FEMA Preparedness Directorate is Individual and Family Disaster Preparedness. Project FERDS was a multi-agency.g. I directed projects such as the Region X roll out of the Comprehensive HAZMAT Emergency Response .R. As Supervisor for Facilities. I am an expert in the development and application of technology to the solution of state and local preparedness for emergencies.
To insure our partnership with federal guarantors in mitigating losses to their insurance fund. which became the norm for the appropriate handling of issues. two of which related to homeownership disposition and three to homeowner retention. directives. As Default Manager in Bank of America. The protocol consisted of completing (and submitting to HUD) a Request for Extension form during the various stages of delinquency. some of which were later incorporated by those units in their respective departmental control functions checklists (DCFCs). at six months duration. . Review of the prior two years in completed foreclosures showed we could have saved approximately $200. and wrote numerous internal guidelines. policy interpretation and guidelines. and programs pertinent to the various units within the Mortgage Servicing Department. I wrote directives to Collection personnel on the initial loss mitigation options required by HUD to mortgagees with 30/60 day delinquencies. during bankruptcy or under attorney management. developed. I developed and wrote a comprehensive loss mitigation program for FHA loans (which comprised 25% of our portfolio). By instituting these options. This strategic cost management initiative was implemented immediately and resulted in potential interest revenue of $100. recommended. Non-compliance of this HUD protocol continually exposed the company to the entire loss of interest in any eventual claim to the guarantor for payment of the P&I (principal and interest). for example.The New Federal KSA .60 Real KSA Samples to Launch your Federal Career | 44 KSA Sample #20: (Financial Analyst.000 annually in interest if all units had complied. instructions. I initiated. I developed a program which highlighted a little-known Department of Housing And Urban Development (HUD) protocol involving several units who were unaware of the eventual consequence when handling a defaulted loan. Similarly. GS-0501 -11/14) Ability to communicate in writing in order to develop and issue regulations. we were able to preclude an average of 15-20 cases or 25% sent to the foreclosure attorney for the commencement of proceedings. I wrote guidelines and directives to the Customer Service unit in Mortgage Servicing on the handling of reduced interest rates to servicemen and women during the war in Iraq.000. I wrote and sent the Quality Assurance unit the local law requiring financial institutions to enforce specific wording for their letter matrix (to mortgagees) that all delinquencies over 30 days would be reported to the credit repositories. based on the Sailor and Seamen’s Relief Act (SSRA). based on the five options required by HUD. For example.
The New Federal KSA - 60 Real KSA Samples to Launch your Federal Career | 45 KSA Example #21: (Financial Manager, GS-0505-15/15) Operational and strategic skill and experience in federal budgeting/financial management. I have gained extensive experience in managing financial and information resources while working at the Veterans Affairs Medical Center in Arlington, VA. Currently, as the Medical Center’s Senior Budget Analyst, I am responsible for managing a $13 million budget. This role has included making some tough financial decisions. For example, several years ago I led the development of a controversial plan to close a Veterans Affairs (VA) nursing home that had been in the neighborhood for 40 years. The nursing home had been losing money for several years. In addition, the Medical Center’s five-year budget did not include funding for much needed repair work at the aging facility. I spent six months negotiating with union representatives, VA patients and their families. These emotionally charged sessions were held weekly; input from all of the stakeholders appeared in the final plan. The plan to close the nursing home was accepted by VA headquarters after intense negotiations with union officials, congressional offices, patients, and the affiliated university. In addition to saving the Department approximately $4 million annually, we found new Federal positions for all displaced employees and received minimal complaints from VA patients and their families. Recently, I envisioned and implemented changes to our Medical Center’s Funds Management Program. Under my leadership, our Financial Officer automated the program, creating spreadsheets that use macros to automatically extract payroll data from the system. This information is distributed over our network to Service Chiefs for use in managing their salaries and expenses budgets. This decentralized budget program, which is updated every week, has been very popular with our Service Chiefs. They cite it as an invaluable tool in achieving their goals. Last year, this automation tool saved the Medical Center $3 million. Earlier in my career, I was the Medical Center’s Senior Supply Officer. I led 15 District Supply Officers in designing several innovative contracts with community hospitals. For example, we contracted with a local hospital to acquire their stand-alone Women’s Outpatient Clinic. The contract included $230,000 to purchase the clinic and an annual recurring cost of $300,000. After weeks of negotiating with hospital employees and their union representatives, I developed a plan to staff the Clinic with community hospital employees. This action minimized hardships on the hospital employees and saved time by avoiding the longer process of announcing the Clinic vacancies. The result has been a 45 percent increase in the number of female VA patients treated in the area. In follow-up surveys, patients and their families report that they are very pleased with the care and facilities at the Clinic.
The New Federal KSA - 60 Real KSA Samples to Launch your Federal Career | 46
KSA Sample #22: (Health Scientist, GS-601-9/11) Ability to function productively and synergistically as part of, and leading, a team of professionals. Interacting and functioning with different professionals has been an integral part of my personal growth and development. In my current position, I am the lead contact person on a multi-million dollar project wherein I have to provide information to the program officer, my supervisor and our collaborators in a timely manner. I am responsible for ordering supplies, acting as liaison between suppliers and our collaborators, maintaining the budget for this project and coordinating sessions for irradiating of different biological samples. In addition, I am the liaison between different departments at UNESCO and my facility as we renovate one room for an enhanced bacteriological research project. I trained several college and high school interns on laboratory procedures and equipment usage. I was also functioned as one of two primary trainers and the laboratory expert on proper use and maintenance of the Slopes 3100 robotic workstation. As Research Staff Assistant with the Atlanta Regulated Industries and Professions Division, I provided critical lead information to the investigators and auditors from the Office of the Attorney General (OAG). Also, I communicated on a regular basis with the personnel from the OAG, the Atlanta Police Department and the Federal Bureau of Investigations regarding information that I obtained from the utilization of different criminal and legal databases. As a graduate student working at Selig International Chemical Industries (SICI), I routinely interacted with other scientists regarding different aspects of my research projects. These interactions lead to research discoveries that were presented in peer-reviewed journal publications. I also routinely interacted with chemists, engineers, EH&S regulatory support specialists representatives, biomedical and biotechnology companies at local, regional and national symposiums, in order, to find products that could improve our proficiency in imaging cleaning and maintenance products used for a wide range of industrial, institutional and transportation applications. As a result of my efforts, Dr. Smith, Director of the Lubricants, greases, and coolants division purchased additional equipment that enabled members of her laboratory to increase their proficiency in cleaning analysis and to upgrade our laboratory computer systems. As team leader of the SICI’s inter-office Common Data Definitions Team I planned and organized a Bacillus Project by drafting a charter and presenting it to the Bacteria Re-engineering Steering Committee, developing a schedule, and proposing groups of terms with multiple definitions for the team to reconcile. Periodically, I gave briefings to the Bacteria Re-engineering Steering Committee, apprising them of our progress and raising issues to be resolved. Thus far, the team has developed and finalized definitions for terms pertaining to cutaneous, pulmonary, and gastrointestinal transmissions. In the early stages, I oversaw the response to comments. Now that we have a procedure in place, team members are taking the lead. The team
The New Federal KSA - 60 Real KSA Samples to Launch your Federal Career | 47 received an on-the-spot award for our work in tackling the problem of definition reconciliation. We were called the "A" team. This is in sharp contrast to previous efforts which were often contentious. In addition, I organized the Endospores Cooperative Data Collection Effort Group as part of my work on SICI 's Quality Council Self-Assessment Group. The goal was to provide input for the Strategic Planners on data collection issues that were of interest throughout the organization. I identified potential participants from each major data collection area and encouraged them to join the team. Our efforts resulted in recommendations for Strategic Planners on nonresponse and on the effort involved to obtain timely responses. These issues are reflected in SICI’s new Strategic plan. Furthermore, when I worked in SICI 's Quality Assurance Division, I planned and organized data assessment projects. After examining the data, contacting the appropriate analysts, and reviewing previous assessments I proposed areas to investigate. In addition, I determined which assignments should be done in-house and which required contractor support. I supervised and directed a diverse group of biologists and chemistry assistants, with backgrounds that varied from Ph.Ds in Chemistry to high school graduates, to achieve our goals.
transfers. and resolve non-receipt of hard copy salary check or non-receipt of Direct Deposit/EFT payment. direct deposit and benefits. and the negotiated agreements between the parties. memoranda. My experience has covered handling a full range of recurring personnel actions in Federal Personnel/Payroll System (FPPS) for GS positions. selections and Best Qualified (BQ) List. copy or edit various reports. I use National Agency Check and Inquiry log on CHRIS to keep track of vacancy announcement. promotions. and employment letters.60 Real KSA Samples to Launch your Federal Career | 48 KSA Sample #23: (Human Resources Assistant GS-0203-04/08) Knowledge of Human Resources Functions and Human Resources automated systems In my position as a Human Resources Assistant for the Social Security Administration I have learned a tremendous amount about how the Human Resources area works and what this area provides to the agency. I have worked with automated personnel systems (Federal Personnel Payroll System (FPPS)) for capturing such information as personal data. separations. logs. easily updated and available to access with ease. . changes to lower grade. spreadsheets and printing equipment to create. Saving allotments. I process the record of leave data (SF 1150) for separated employees upon departure and send requests for duplicate W-2s and handling rejected allotments. I have reviewed and determined the appropriate nature of action codes. I make determination on employee eligibility for dues withholding and initiate actions to remove those who lose eligibility. as well as determining the completeness and regulatory appropriateness of SF1187. conduct an orientation or guide employees through changing benefits. including requesting OPFs on transfer or re-instated employees and verifying pertinent information such as service comp date and Veteran preference. forms. within grade increases. I establish and maintain Official Personnel Folders (OPFs). Process Time Attendance List Error (TALE) conversions to make sure employees get paid correctly. I also perform technical review of payroll documents and codes and keys actions into the automated personnel system such as: Direct deposit. or any questions on the Earning Statement. obtain and consolidate records of prior Federal service.The New Federal KSA . Other tasks I handle on a regular basis are: audit Time Attendance records when a discrepancies occur. I also complete missing items and resolve discrepancies. reassignments. such as: correct a personnel action if employee did not get the promotion on time. and other documents. maintaining Official Personnel Folder. In Human Resources automated systems ensure that critical information is accurate. etc. leave hours issues. I assist in administering the dues withholding system in accordance with published procedures. solicitations. In addition. and handling union dues. I use the vacancy announcement application to post the BQ List on Website. correct employee’s data on the FPPS system. I also used the data base system such as Computerized Human Resources Information System (CHRIS) for handling hardship applications. In my job I also utilize other automated systems such as: word processing. such as: templates for vacancy announcements. such as a variety of appointments. regulations. such as the differences on the deductions. help employees on payroll issues. and Savings bonds. follow the Enter on Duty (EOD) procedures for new employees. remarks and assured that the action is fully consistent with the published procedure and regulations.
. suitability databases.60 Real KSA Samples to Launch your Federal Career | 49 I am responsible for maintaining various established databases for tracking workloads including position logs. and vacancy logs.The New Federal KSA .
as soon as possible to avoid any missed coverage. which I did.60 Real KSA Samples to Launch your Federal Career | 50 KSA Sample #24: (Human Resources Assistant GS-0203-04/08) Ability to Research. Most employees. Communicating orally is a key skill in the Human Resources area. I have to find out more detail on the problem in order to give them the right answer by asking a series of questions. In this process I am careful to listen carefully to their problem and write everything down and in order to get enough information to help them. There have been many instances in my work over the last ten years where I have had to solve a problem or discrepancy by researching. It is critical that I explain benefits and programs correctly and thoroughly in order for our employees to understand what is available to them. On a regular basis I communicate with internal customers in person and on the phone. where the instructions are and what they need to submit for the support documentation. I had to ask him for the support documentation in order to qualify for the conversion. In the case of this individual he was able to get me the required documents in order for me to change his plan to support his family. which ultimately give me the detail and information I need to help solve the problem. and more importantly in most cases they don’t know whether they qualify or not and what event code they need to use. how and when to change them and the process that supports these changes. I also utilize my skills in remaining calm and assuring the customer that their problem is important to me. such as our Thrift Saving Plan. In one instance I was working with an employee who wanted to change from the self plan to family plan. In all instances I spend time researching and reading the regulations for the specific issue I am handling. If an employee just got married or divorced. I have provided advice and guidance to more than 1000 employees on various employee benefit matters. and then apply the appropriate regulation to the situation at hand. and that we will resolve the problem.The New Federal KSA . interpreting and then applying written instructions. Sometimes I have to deal with some difficult customers who did not know to ask the right question but wanted the answer quick and accurate. don’t know what they need to do. I have honed this skill significantly in my position at the United States Marshall's Service. I manage many other HR issues on a daily basis. In order to help him it was necessary for me to be familiar with the policy and to follow the Federal Employee Health Benefits Guide. . Apply Oral and Written Instructions. I inform our employees about what forms to use. for which I need to follow the Office of Personnel Management (OPM) guide. I would remind them to change the beneficiary forms and some other things that they need to change besides changing the health benefits. Over time I have become very familiar with the OPM guide and with a wide variety of HR issues and problems. It is my job to be very familiar with benefits. such as their Federal Employee Group Life insurance. and Life Insurance. such as explaining the conversion of health and life insurance. Interpret. if at all possible. Comprehend.
where. They state the allegations in the proper format (who did what in violation of which regulation and when). The format I choose is based on the strength of the investigative evidence and not the type of investigation you conducted or the results of my findings (Substantiated or Unsubstantiated). I utilized my writing skills regularly for creating the paper work in all police actions that required an arrest or misdemeanor citation. I use the IR. causing severe injuries. If the information was not captured correctly a case could be dismissed. failed to accurately record the sequence of events. (Includes preparing police reports. the officers wrote incomplete and inaccurate reports in a rush to go home.60 Real KSA Samples to Launch your Federal Career | 51 KSA Sample #25: ( Investigator. which. investigations and other documentation. and how much. For the most part I write two types of reports: Investigative Reports (IR) and Letter Reports (LR). Nevertheless. or a person who was victimized might not receive the justice or compensation they deserved. This journal has become an indispensable part of my job because it helps me recollect incidents during court hearings even if it has been a year after the incidents have taken place. The consequences of a poor report can have an adverse effect on an officer. and completely. I have gained writing experience through six years as a police officer and through official training as well as two writing classes I have taken: Writing Case Studies and Investigative Reports (2006). state the facts clearly. To compound matters. accurately. without the subject officer's knowledge. and Writing Effective Investigative Reports (2008). The officer who struck the inmate. and include mitigating circumstances and facts that may not support my conclusions to ensure I tell the “whole” story. If the evidence is clear and unequivocal and no discussion of the evidence is required to explain how I arrived at my conclusion I use the LR. The conflicting reports provided the impetus for a substantial case investigation. attempting to help him explain his actions. in 2004 an officer from my department struck an aggressive county inmate several times in the head with a baton. It is very important in police work to record information accurately and completely in reports. exonerated the officers. Some are used in courts while others are used for internal administrative purposes. For example. not just one side. what. When my findings are not readily apparent or clear and I must weigh and discuss the evidence to explain how I arrived at my conclusion. Because this incident occurred at the end of the shift. the Sheriff's office policy requires that we complete all reports before going home. along with several other officers present during the attack. The reports are geared towards different audiences. in reporting traffic citations and writing accident investigation reports. . As a police officer I am accustomed to writing reports describing any incident I may encounter. how. GS-1810-11/12) Ability to communicate in writing. and other law enforcement documentation). investigation results. why. the intense inquiry significantly disrupted the officers' professional and personal lives. I keep a journal documenting my daily work. These reports answer questions about the case: who. In addition to the IRs and LRs. Additional investigation determined that some officers enhanced their reports. in the end. when.The New Federal KSA . a person who was guilty could get off. explain the regulations and apply them to the facts.
I had to spend a lot of time thinking and sifting through all the information collected (documentation of victim's car damage. The challenge was the documentation and its accuracy. and the partial license plate that was immediately relayed to other units resulted in a stop and arrest. This way if I am not available to attend court for a particular case the report leaves no ambiguities. The case hinged on the statements collected and the evidence collected. The incident involved a taxi that sideswiped a vehicle containing two occupants.The New Federal KSA . the report may still be subject to attack if it is not well written. In this case. As in many cases. states the who. The victim was relieved that the hit and run driver was caught and the police report was used as evidence in a civil trial in order to collect damages. and when of the situation. and allows for the attorneys on both sides to agree on what actually took place. paint evidence was marked and stored correctly from both vehicles and witness statements were consistent with each other. a clear schematic was presented in court. In the end. . Through my years of experience I have learned that even if one conducts a thorough investigation. A positive match was made of the paint. An overall assessment of what happened. the direction of vehicles. my clear concise reports that listed all relevant information as it pertained to that accident made the difference. facts in as much detail as possible. including a diagram of the cars involved. The reports must be factual and yet useful to decision makers. what. The driver fled the scene. why. In one instance as a police patrol officer in Connecticut I was preparing for a court case regarding a felony hit and run. The purpose of these reports is to present the findings of incidents we commonly come across. as it is in most cases. We write these reports without adding any personal opinions on the incident(s). the weather conditions and the speed of the vehicle compared to posted speed. unbiased and yet focused. their orientation to each other or other objects to help determine who was at fault.60 Real KSA Samples to Launch your Federal Career | 52 It is required that our reports are based on accurate descriptions. This helped the court to note damage. We have been taught to make the subject of the report speak for itself. witness accounts) before appearing in court. All statements and evidence were properly noted. These reports are written according to police department guidelines. where.
I have had the opportunity in most of my positions in law enforcement. If there are multiple witnesses I call for back up and request assistance with the interviewing process. any social or cultural tensions in the area. When speaking with a witness. In one instance. decreasing the shamefulness of the act. (Includes obtaining statements from witnesses. These concepts include minimizing the crime. My primary goal is to determine if there is a genuine threat at the moment. At the onset of an incident I interview other witnesses as soon as possible. increasing guilt feelings. I have cultivated a calm. When police officers are called into a situation. Although a possibility. This ability has helped me obtained statements from witnesses. and appealing to the subject’s hope for a better outcome. concerns. knowing that I cannot guarantee privacy for the witness or control the environment. As an officer I never make threats and never communicate my conclusions to the suspect or offender. complainants and suspects. the people involved are typically nervous and quite often angry and upset. to identify non-verbal and verbal behavior exhibited by the subjects. remaining calm and in full control of my voice. unless he/she has committed a serious offense and criminal prosecution is likely. Some of the techniques I have cultivated over the years include my ability to communicate empathy for the pressure being faced by the offender. . Creating a non-judgmental climate during stressful situations has helped me to learn about the subjects and their needs. and attitudes. complainants and suspects. Such a promise violates the subject’s right to due process of law and may provide the legal basis for excluding the confession as evidence. a teenage pizza delivery man. why and who was involved.The New Federal KSA . I responded to an assault of a delivery man. while working as a police officer in the City of Fredericksburg. I have found these tactics to diminish the likelihood of any violence during an arrest or interview. I typically let the witness know that reporting the incident was the right thing to do and that a thorough and prompt investigation would follow. witnesses and my command. fears. The person was very upset and could not relay what had happened. confident and organized approach to obtaining statements or explaining information to suspects. After speaking with witnesses I interview the alleged offender and ask for his/her side of the story. in which case I contact my supervisor and the offender is arrested right away. I was first on the scene and was trying to gather information from the victim. GS-1810-11/14) Ability to communicate orally. I never make this latter appeal as a promise of leniency for the subject. build rapport and find common ground with them. I was able to ascertain what happened. I then used some of my interview techniques. over the last ten years.60 Real KSA Samples to Launch your Federal Career | 53 KSA Sample #26: (Investigator. Through my ten years as a police officer I have found that individuals often confess for no other reason than their respect for me and trust that I offer. I first conveyed to the young man my concern for him to put him at ease. to respond and assist to emergency situations. blaming the victim. and relaying information to others). When interviewing a suspect I use certain themes and arguments to gather information about the alleged crime. I utilize this approach in every interaction including my daily use of the police radio to both receive and transmit pertinent information. While interviewing witnesses or suspects. I also make a point of being non-confrontational. reassuring him that he was going to be ok and that the sooner I could get a description of the attackers on the radio the quicker we could catch them. I always take into account external factors such as the location of the incident.
. to confirm it was the occupants that assaulted the victim and have them arrested. These skills are very helpful during the preparation of written and verbal reports.The New Federal KSA . My goal is to use communication skills and active listening techniques in order to get a full understanding of each situation. The driver and other occupants plead guilty to misdemeanor assault. I was able to gather the information needed to write up the reports and relay the information to other law enforcement personnel. They were then able to pursue the suspect who was driving an easily identifiable sports car. At the end of the day.60 Real KSA Samples to Launch your Federal Career | 54 With the facts in order. I like to feel as if I have helped all sides of any dispute and carried out my job in the most competent and fair manner.
For example. several were not documented. my duties included p1anning. Completing the task to meet the new Medicare program required me to adjust work operations/schedules of subordinate staff and set priorities and developed strategies for simultaneously keeping the old version of the system running while reengineering the system to the updated version. This included not only modifying code. Provided technical direction to members of my staff as needed Developed recommendations and solutions to a variety of problems the staff were faced with Developed alternative options/paths to resolving data/file inconsistencies Reviewed the work of staff to ensure full compliance with the UB92 regulations and formats Met frequently with customers to brief them on the status of this major initiative. direct and organize work products by determining priorities and allocating resources. daily maintenance of the older version of the system. in one project I had to change the Annual Person Summary System from a UB82 format to accept and process Medicare claims transmitted from the Common Working Files (CWF) in the new UB92 format. to receive their input and to ensure that our system re-engineering efforts continued to meet their needs Generated and provided test data to customers so that they could begin testing their systems in the new UB92 format Organized parallel testing of the systems . and keeping production runs on schedule. assigning and reviewing the work of ten employees.The New Federal KSA . organizing. and some of the programs had been patched and modified by differing programmers through the years. Following are additional actions I took to ensure a timely and successful completion of this task: Developed a strategic action plan with timelines Planned and oversaw the special project to re-engineer several major mainframe-based MDS subsystems (Weekly National Claims History) from a UB82 format to accept and process Medicare claims transmitted from the Common Working Files (CWF) in the new UB92 format. Planned and oversaw a special project to re-engineer several major mainframe-based National Claims History (NCH) systems. GS-2210-11/14) Ability to plan. These tasks were the number one priority. but also eliminating modules that had become obsolete or too inefficient to update. The majority of the programs were greater than 10 years old. and they were written in unstructured code and had meaningless variable names. They handled all ad hoc requests. Several of the main programs had multiple layers of subroutines.60 Real KSA Samples to Launch your Federal Career | 55 KSA Sample #27: (IT Specialist. To complete this major task in a timely manner I reallocated work assignments to staff. As a supervisor. This was a major undertaking of a large number of application programs written in the COBOL language. and keeping our regular production runs on schedule. as well as creating new record layouts for the files. Working under my guidance. I also tasked the senior programming staff to document these systems and all changes made. I made decisions regarding the expenditure of human and fiscal resources based on the tasks at hand. Junior level programmers were assigned the task of daily maintenance of the older version of the systems. senior programming staff was assigned the task of re-engineering all applications systems to meet the new UB92 requirements.
during the negotiation process with a customer. briefing papers. and project plans for senior management Oversaw the preparation and distribution of new file descriptions and record layouts in accordance with the UB92 regulations and formats Recruited staff from other components to assist with quality assurance and data validation activity Handled all negotiations and customer inquiries regarding impact on their current systems. The customer maintained that this had always been the arrangement. For example. The information provided was also used to assist in making a decision on the strategy to recover the payments. the customer’s system shut down. Processing could not resume until the customer resolved and fixed his problem. The customer agreed that this would ensure that the data his component received was consistent with data released to all customers and it ensured that the data was fully validated using our quality assurance procedures Planned. reports. I recommended that the customer not have direct access to the Weekly Bill and Payment Front-end System (main program module that process Claims transmitted daily from the Common Working File) during live processing. I was able to reassure the customer that it was more efficient for him and other customers if he waited until the end of the Front-End processing and access the output production file created in the run. and when there was a problem with the customer’s system.” This was a project to capture instances where Medicare erroneously paid for claims that should have been covered by the employer. As the supervisor I served as BDMS’s primary contact in interacting with BPO regarding this project .The New Federal KSA .60 Real KSA Samples to Launch your Federal Career | 56 Prepared written memoranda. organized and made the appropriate work assignments. When there was a problem with the Front-End System. the main Front-End System shut down. including prioritizing staff workload to provide timely support to the Bureau of Program Operations (BPO) in providing them with a special file to be used in their “Catalogue Project.
modifying and maintaining systems and applications related to the health care programs. For the last three years as Team Leader I have gained experience managing and directing a variety of independent teams and/or contractors specifically related to developing. inpatient/SNF. Contractor is required to have expert knowledge and experience with the Medicaid administrative claims systems and hospital data Children's Health Insurance Program (CHIP).. in developing analytic files for use in research focusing on dependent health care.). Inc. Contractor is required to have expert knowledge and experience with the Medicare Administrative data systems. I oversee and monitor the contractor performance (TPS Research Associates.60 Real KSA Samples to Launch your Federal Career | 57 KSA Sample #28: (IT Specialist. modifying. Outpatient. or maintaining systems and/or applications related to health care programs. (ex: Health Insurance Master File (FIIMASTER).The New Federal KSA . Annual Beneficiary Summary Statistics.) in developing a database that will be used to study diabetes and related conditions for children who are Medicare beneficiaries. In 2008 I served as the Government Task Leader (GTL) overseeing the contractor activities of the . The MDS maintains current and revised national health care information and is used to respond to questions from legislators. in developing analytic files for use in research focusing on Medicaid for children. Specialized Data Support Projects. Specific examples include: As a supervisor. Hospice. GS-2210-11/14) Ability to manage or direct independent teams and contractors. State and County Reimbursement. and Continuous Medicare History Sample (CMIHS). Health Insurance Skeleton Eligibility Write-Off File (HISKEW). Medicare Decision Support (MDS) Systems. Both as a Supervisor and as a Team Leader I have gained experience managing or directing a variety of independent teams and contractors specifically related to developing. MEDPAR. Inc. program administrators. researchers. MDS systems are in my area of responsibility including: Recurring Utilization Reports. with a focus on developing or maintaining health care program-related systems and applications. Annual Person Summary File. Health Status and Quality of Life for Children with Diabetes: Data from the Medicare Current Beneficiary Survey. Medicare Automated Data Retrieval System (MADRS). HHA. and health planners in the public and private sector. I supervised a team of programmers ranging in grades 9 through 12 that were responsible for developing. modifying or maintaining systems and/or applications related to health care programs. I currently serve as co-project officer on the following research projects: Children's Health Insurance Program Reauthorization Act of 2009 (CHIPRA) I oversee and monitor the contractor performance (Fundamentals Research. policymakers.
I interviewed and recommended a programmer analyst for the position of Senior Systems Analyst and Technical Lead within my group. I wrote. I reviewed the proposal to ensure that the Scope of Work. My immediate staff handled the day-to-day operation of the MADRS system.C. I monitored the work of the contractors and evaluated the contractor’s performance via written Performance Evaluation Reports.S. I was the primary CAC organizational contact with internal and external organizations. I organized meetings with representatives from COB other CIGNA components and representatives from my office to review and walkthrough strategy and to receive concurrence on proposed strategy. GCI programming staff maintained and updated the MADRS system. overseeing the contractor activities of Contractors of America Corp. CAC was contracted to design and develop an MSP Settlement Support System. I organized and oversaw conference calls with representatives from the settling plans and representatives from CIGNA. reviewed and edited action documents and decision memoranda on behalf of my department and with concurrence of involved parties. MSI was contracted under a Basic Ordering Agreement to provide programming support for creating Charge Data per beneficiary by calendar year. In 2010 I served as the CIGNA Systems Manager overseeing the contractor activities of the Medicare Systems Incorporated (MSI). LLC staff. I arranged for onsite meetings with SAIC representatives and provided advice and instructions as needed. At the close of the contract I certified the successful completion of the task and receipt of all Deliverables. period of performance. and a commitment from the plans. 1395y (b). but should have been paid by those entities under the MSP provisions of the Social Security Act. As the GTL on the MSP project I developed the initial plan/strategy to ensure that CAC fulfilled its responsibilities under the settlement agreement between sixty-six Settling Plans (example Blue Cross & Blue Shield) and the United States regarding claims that Medicare paid. as well as the costs and mix of technical resources were reasonable and acceptable. (CAC). (GCI).The New Federal KSA . I spoke directly with representatives from COB and conferred with legal counsel from the Office of the General Counsel as needed. The MSP workgroup consisted of Coordination of Benefits (COB) Contractor and CIGNA Government Services. For example. to resolve questionable interpretation of the settlement agreements. This focused on CIGNA’s policy regarding MSP provisions.60 Real KSA Samples to Launch your Federal Career | 58 Government Contractors Inc. . deliverables. to adhere to future data exchange.. which would help Medicare avoid making mistaken payments in the future. In 2009 I served as the GTL on the Medicare Secondary Payer (MSP) Project. I was awarded an “On the Spot” cash award for $2600. I monitored the work of the contractors and evaluated the contractor’s performance via written Performance Evaluation Reports. 42 U. I reviewed action documents and technical correspondence from several Settling Plans to ensure technical accuracy and consistency with the agreed upon settlement between these plans and the United States Government.
In addition. I rebuilt the staff by filling vacant positions. and as a result productivity and morale were high despite increased workloads. I used these sessions to learn about employees’ interest in training and developmental assignments. Throughout the project I encouraged the staff and communicated our goals. Before joining the Federal Government. The project required knowledge and expertise beyond that held by a majority of my staff. motivating unproductive staff. When I joined the law firm. most of the staff had not had annual performance reviews for two years. I lead a very competent staff of 17 senior technical professionals and 12 contractors. leading a team. In addition. As part of the rebuilding. and there had been a high turnover of staff in recent months. I worked with my employees to identify their individual training needs and talked with new employees about the possibility of using this project as a developmental opportunity. I met individually with employees to talk about performance expectations and to design tailored work plans for the following fiscal year. GS-2210-11/14) Experience in building a team.The New Federal KSA . Through my leadership. After nine months under the new work plans. The upgrade was completed three months ahead of schedule. I received the agency’s Meritorious Service Award for Management Excellence for my ability to set the office’s expected performance level. including four key management and three staff positions. As a result of my employee performance appraisals. Throughout my career. I led a 25-member staff of managers and senior technicians who were responsible for developing and managing the firm’s information technology systems. and they showed great potential for moving into midmanagement positions. 90 percent of my staff received cash awards for their work on this critical project. I was Assistant chief of the Information and Technology Office at a large private sector law firm. I saw a significant improvement in morale as well as cooperation among staff members who previously had not worked well with their colleagues. reducing high absenteeism. and offered my assistance as a mentor. Approximately three-quarters of the staff was trained in the complex technical concepts necessary to upgrade the network. we were able to develop and implement a new system that will carry the agency’s network into the 21st century. These employees design and manage the agency’s local area network and telecommunication systems. I actively pursued a diverse workforce by hiring females and minorities to fill 60 percent of the office’s vacant positions. and working group or contractors. Morale and productivity were very low.60 Real KSA Samples to Launch your Federal Career | 59 KSA Example #29: (IT Specialist. In my current position as the agency’s Program Manager of Information Resources. I saw the project as a unique opportunity to encourage cooperation among staff members and to place our office on the cutting edge of information technology. and improving morale. . Our office was recently tasked with leading a project to upgrade a critical agency-wide network. I immediately set out to change this situation. I have recognized the value of motivating and rewarding employees. I served as a mentor for two new employees.
The entire firm was on edge. .60 Real KSA Samples to Launch your Federal Career | 60 As the office’s senior manager. In one case. I urged the men to meet with me and talk about the project and the attorney’s expectations. After two long sessions. I served as the primary buffer between my staff and our customers-the firm’s attorneys. The tension in the office dropped significantly after this situation was resolved. and the relationship between the attorneys and my staff had deteriorated as a result of this two-man battle.The New Federal KSA . In addition. The two employees had engaged in several shouting matches within ear shot of several attorneys and members of my staff. I was able to diffuse an explosive situation that developed when one of my employees felt he was being unfairly pressured to design a new software program within a very short deadline. my employee produced an excellent new software program for his client. the attorney agreed to stop monitoring my employee’s progress and to extend the deadline date.
and Wireless Strategies. flight control. and the Navy and Marine Corps staffs.. Enterprise IM/IT Planning. responsible for Division-wide policy formulation and strategic planning for these initiatives. In 2004. and was the primary author for the Secretary of the Navy’s Division of the Navy Strategic Vision for Spectrum. other federal agencies. and Wireless Team. Control. and Telecommunications Management and Action Plan. Control. Critical Infrastructure Protection. including Information Assurance. Communication and Information (C3I) System at Naval Sea Systems Command (NAVSEA).g. More recently I served as the Division representative for development of the Presidential Strategic Plan for Project Management. Development and Acquisition) as the Senior Advisor on Special Operation issues to Rear Admiral for classified negotiations with more than 190 nations. I was the Assistant Program Executive Officer (PEO) for Acquisition and Systems Engineering at PEO Mine Warfare. GS-2210-12/14) Experience planning. wireless local area networks). Performance Leadership and Management. Before this assignment I served as the Program Manager of Operations. responsible for managing and leading the CIO staff. including conducting the first-ever recovery audit for telecommunications and transitioning the Division from a decentralized telecommunications environment to an enterprise-wide management framework for contracting. I was a Program Manager and Acquisition Manager for the Seawolf (SSN 21) Class Submarine Command. and execution of business functions through the use of information technology. accounting and control.The New Federal KSA . and for classified negotiations. I lead all CIO functional and product teams. Communication. including the Department of Defense. with responsibility for all personnel. served three tours in the Pentagon as the Requirements Officer for all Command. Knowledge Management. Enterprise Telecommunications. Computers . satellite communications.5 million IT budget. as well as all other constituent customers and stakeholders. I have been a part of the CIO staff since 2000. I was Team Leader for the Telecommunications. I launched the Division’s initiative to implement enterprise telecommunications management. In addition.60 Real KSA Samples to Launch your Federal Career | 61 KSA Sample #30: (IT Specialist. Additionally. the Department of Defense (DoD). leading change efforts. IM/IT Workforce. and Enterprise Transformation. I serve as Principal advisor to the CIO. weapon systems. Spectrum. Spectrum. ship self-defense systems. and ensuring effective communication among the CIO. and customer service. including investment strategies for the Department’s $6. and contractual management for the CIO. Investment Management. radars. I represented the Division as the ranking official to agency and department bodies. financial. Enterprise Architecture. I was named by the Deputy Assistant Secretary of the Navy (Research. budgetary. developing IM/IT strategies for achieving enterprise integration across the Division. I am the Senior Information Assurance Officer for the Division with responsibility for the security of the IT networks and applications to ensure information dominance on the battlefield so that the Special Forces and Seal Corps forces have the ability to operate seamlessly. I also represented the Division’s technical and strategic positions on spectrum and secure communication issues critical to special forces war fighting capabilities (e. In that capacity. Prior to joining the CIO staff in December 2000. coordinating.
and was awarded a Defense Fellowship in Computer and Computational Sciences for a combined tuition of over $90. I am a graduate of the Federal Executive Institute. As Assistant Program Manager for the AN/UYK44 program. Most recently. I received the Outstanding Superior Performance Awards (1999 – 2006). I successfully developed a second source for the program that realized over 20 million dollars in savings. as well as the Department of the Navy Meritorious Civilian Service Award in November 2005. Development and Acquisition) as a member of his Acquisition Reform Office and served as Acquisition Manager for NAVSEA’s AN/UYQ-70 program. NAVSEA’s Commander’s Development Program and the Advanced Program Management Course at Defense Systems Management College. Concurrent with this effort. I was Program Manager for the Computer Open Systems Architecture Program.60 Real KSA Samples to Launch your Federal Career | 62 and Information (C4I) on in-service aircraft carriers.The New Federal KSA . and the Federal 100 Award in 2007. I have worked for the Deputy Assistant Secretary of the Navy (Research.000. a milestone effort to move the Navy from proprietary systems to open systems architectures. . I received the Department of the Navy Superior Civilian Service Award and Federal Chief Information Officer Council Leadership Award in 2006.
all of my PHP scripts were showing on the browser and we were being asked to save the file. configuring and maintaining Unix and Windows operating systems. as well it being cost effective.The New Federal KSA . was in my position with the Justice Management Division (JMD) of DOJ in 2001. . configure and install our servers at the server farm in Rockville.000 to work with and we were looking for 10 servers that had fast processors and could bring up a lot of data at any given time without being bogged down. The main challenges of the project were the actual software installations and the configuration of Blackberry with Outlook and the exchange server. I chose a Windows Server 2003 because a lot of the applications and programs we were developing were on that platform. As a result of my technical skills I was able to overcome the problems of troubleshooting and repairing the multiple requests of users throughout the Department that ranged from payroll to logistic software. GS-2210-11/14) Extensive technical skill in the installation. After additional extensive research I decided to use Unix because of the stability of the operating system. configuration. I was tasked to work on a telecommunications installation to enable more than 800 users to connect through an exchange server to their Sprint blackberry phones. More recently a junior IT Specialist was tasked with the installation of an Apache module version on a UNIX machine. and payroll software. One of the challenges in this instance was to research the options to determine the best hardware and software suited for the project. including: personnel. It was my task as Lead IT Specialist to purchase. Specifically. We had a budget of just over $150. My first experience. advanced data storage solutions. advanced data storage solutions. and network and telecommunications issues in a production support environment. we were looking for speed. We performed backups weekly upon all systems to the servers. and I regularly perform installations of software and equipment for users. My research also indicated that it would be reliable and fast. equipment. As a network administrator and operator with the Department of Justice (DOJ) I have had much experience over the years installing. While working for the DOJ I have also had opportunities to excel utilizing my technical skills in this area. Most problems were resolved by the techs communicating with one another to resolve the problems in the best way. MD. medical. In one instance. stability and reliability in the servers. I knew that the PHP module was not getting invoked for some reason. server hardware components. training. server hardware components. however. MD would be the most affordable and secure.60 Real KSA Samples to Launch your Federal Career | 63 KSA Sample #31: (IT Specialist. Users now have access to a variety of data. as well as voice communications at all locations where users are able to have access to service. network and telecommunications issues in a production support environment. Although he followed the correct procedures for the installation. There was a variety of technical problems during this installation. I took the lead and investigated the problem. My research indicated that a server farm in Rockville. We used exchange for email and configured all the users systems to work properly with Outlook pulling mail from the exchange server. Another challenge was to find a good location for the servers. and maintenance of Unix and Windows operating systems.
Then I had to make sure that the correct Mime Type for the Apache server was correct. . and this was the cause of PHP not being invoked. I run /path/to/binary/httpd -1 and discovered that we were running the right binary.The New Federal KSA . The configuration file that was originally added to the AddType line was not being read.2 and Apache 1. This also seemed to be correct but we were still getting PHP scripts showing in the browser. Finally.3. I made a quick edit to the location of the configuration file and our problem went away. after additional research I discovered that the default location of the Apache configuration files changed between Apache 1.60 Real KSA Samples to Launch your Federal Career | 64 The first thing I did was to make sure that the httpd binary we were running was the actual new httpd binary that was installed.
I did volunteer work for the Citizens Budget Committee. programs and staff. through careful planning that includes anticipating problems. facilities. To reach this goal. I marketed the idea by talking to citizens groups and local politicians. The additional $1. managers who rely on these professionals. manpower management. At the same time. resource and fiscal management. During my 10-year residence in Springfield. I organized task groups of functional and program staff from the field and headquarters and assigned specific priorities to each group. . which helped to spread our message. and/or automated data processing to meet the logistics plan and identify delays or problems. congressional demands. Later. I knew we would have to make major reductions to funding. The cuts would be made at a time when agency managers were putting more of a demand on technical support from these specialists.5 million raised annually through the tax increase was used to establish additional parks. and the agency head’s interest in complying quickly with Congress. these employees developed various options to accommodate the reductions. we presented several alternatives to the agency head. Over the next four months. I developed computerized spreadsheets that allowed managers to immediately see the impact of their funding decisions. I acquired a broad-based knowledge of city planning regulations and policies and an understanding of how local politicians vote on particular issues.60 Real KSA Samples to Launch your Federal Career | 65 KSA Example #32: (Logistics Management Officer. describing the benefits of an attractive city and better access to recreational facilities. He praised the entire team for its hard work and innovation in designing a plan that would enable us to absorb the heavy reductions with minimal impact on the agency’s mission. citizens voted to increase the sales tax to 5 cents. Under my leadership. training. IL. walking and bike trails. GS-0346-14) Ability to monitor such functions as program planning. particularly scientists and engineers. Well before the start of the new Fiscal Year. the task groups prepared several different plans for making the budget cuts. In the local election. I was immediately faced with implementing a congressional mandate to cut the agency budget by $25 million before the start of the next fiscal year. who selected one of the options with few modifications. the Mayor asked me to lead a citizens group in planning and implementing a City Improvement Program. The team was committed to serving their customers-fellow residents--and to meeting the Mayor’s high expectations for improving the quality of life in Springfield. athletic fields. After becoming Budget Director. and was later appointed to the city’s Zoning Commission. taking into consideration the interests of our scientists and engineers. I led the volunteers in a local election campaign to increase the city sales tax from 4 to 5 cents. I recruited approximately 50 volunteers and educated them in the areas of public and municipal finance and capital improvement planning. I have a proven track record of getting results in the Federal sector as well. and other recreational facilities. allowing almost instantaneous mid-course corrections to the list of reduction targets. These meetings were covered by local TV and radio stations. we used this system and related processes to continually adjust the reduction targets as cost savings information was refined. Because of my successful track record in those positions.The New Federal KSA .
emergency exits and maps. I have also worked closely with supervisors in building maintenance for any deficiencies on postal premises. As a supervisor for the last 5 years. all the while staying up to date on any new policies through our Human Resources office. arrow locks. good housekeeping and other safety related items. To maintain our strict safety policies. I was confronted with filling a vacant position due to an employee’s failure to report to work. so that I could immediately fill the vacancy. through the proper channels. and have conducted street supervision in order to observe any unsafe act of a carrier or irregularities of mail receptacles. After making numerous attempts to contact the employee through family. I minimized the accident ratio in my unit from three accidents per year.The New Federal KSA . I have daily contact with the Vehicle Maintenance Facility supervisor regarding daily maintenance and the cleaning of our 5 vehicles. I’ve monitored carriers when they are loading their mail. and maintenance of facilities and vehicles. . and maintain the collection boxes. I have learned how difficult and critical personnel actions are. I red tag any defects of postal equipment. friends and the union I knew he would have to be terminated. In one instance. By enforcing all district and local safety policies and regulations. I started by contacting Labor Relations to assist me in formally removing the employee. safety. proper lifting and loading techniques. procedures and practices related to personnel actions. down to one. I give weekly safety stand up talks and discussions to our 11 employees and remind carriers of safety vehicle checks and to tag any defective vehicles immediately. and if necessary hold the customer’s mail. After sending all the required notifications through the assistance of Labor Relations and notifying the union of my proposed action to remove the employee. my number one priority is to ensure a safe environment for all postal employees and customers. I was able to fill the employee’s vacant position. I established procedures for fire drills. I monitor their progress during their 90 day probation period and make recommendations to supervisors for necessary personnel actions. approximately 30 staff during my tenure. Another example of my expertise in this area is that I give orientations regarding postal policies. procedures and practices to all newly hired employees. I’ve always taken action immediately upon receiving a report of an unsafe working condition.60 Real KSA Samples to Launch your Federal Career | 66 KSA Example #33: Mail Clerk Supervisor GS-0305-09/12 Knowledge of postal policies. I’ve always encouraged my employees and supervisors to promote any new safety procedures that they may encounter in their work area. and notify postal customers for any dog interference. For example. and that the procedures must be followed precisely as there are no short cuts regarding an employee’s livelihood.
with myself as moderator. reducing them to zero.S. and grievance resolution. including those related to overtime. During my detail as officer in charge I encountered the union’s aggressive manner in persuading monetary settlement for article 8 grievances due to the inexperience of my supervisory staff. I frequently discuss new local policy with the union vice president before implementation. As a coordinator of Overtime Desired List at Chisholm and Wichita State University office. M-39 and M-41.The New Federal KSA . Allowing both the union representative and Supervisors to discuss the problems and their different approaches. As the Officer in Charge on my detailed assignment. in both offices. . This problem had to be settled in a manner that the union could accept and my supervisor would allow. I’ve maintained the equitability of carriers’ overtime work hours. Meeting with the Supervisory staff and the union. and have made dramatic improvements in most areas related to delivery service grievances. I’m familiar with the National Agreement between the U. In addition. I have consulted with the Labor Relations office for any relevant grievance settlement or Memorandum of Understanding. I have negotiated most Class Action suits filed against management at the informal and formal level. as well as the local contract. As a result. I’ve worked and communicated well with union officials in a tactful. I’ve settled 99% of grievances filed at the informal level in a win-win situation. scheduling and perceptions of union officials towards management. procedures and regulations. These include article 8 compliance. In the end we agreed to begin to communicate as union management should in order to make the right decisions regarding article 8 grievances in the future. courteous and business-like manner for 5 years. we reviewed the circumstances that had brought on these grievances. enabled us to see the entire problem. no monetary settlements have been awarded through the grievance procedures pertaining to article 8. corrective action. I have handled numerous disciplinary actions with my employees due to non-conformance to postal policies. which amounted to paying carriers money for not working. If in doubt of the meaning of any Article in the National agreement.60 Real KSA Samples to Launch your Federal Career | 67 KSA Example #34: Mail Clerk Supervisor GS-0305-09/12 Knowledge of provisions in current collective bargaining agreement. Postal Service and the National Association of Letter Carriers (NALC).
window box service. I’ve been responsible to conduct an investigation and respond to the Region for any collection scan failures from Collection Management Systems (CMS) reports. such as: volume. I’m also in charge of weekly scheduling for Reserved Letter Carriers and Part-Time Flexible carriers who opted for a vacant route. Scheduling is essential to operational success of our office. I effectively directed 2 supervisors who supervised 52 city delivery routes. I have the ability to guide and motivate supervisors of different backgrounds and skill levels in order to accomplish a task or operational goal in Chisholm. and at times guided the supervisor in how to reach the office and units goals. check vehicle mileage usage and conduct street route inspection (PS Form 3999) and collection box test. As a supervisor. I maintain carrier’s 1564A. I conduct the District EXFC test on a monthly basis and write up action plans in order to eliminate collection failures. Any available spot annual leave is awarded by seniority. I request for proper documentation prior to approval. As a result of my effective leadership skills. work hours. so I pay extra attention to untimely requests of annual leave. attendance and equipment requirements. office vs. street (feet per hour and delivery per hour). When in doubt. The daily task for delivery units is to deliver the received mail every working day in an efficient manner and stay within budgeted hours. including delivery and collection service. 10 collection runs and one special delivery messenger.The New Federal KSA . I have directed my unit under my budget plan hours. To accomplish this task in Chisholm I assisted each unit supervisor whenever necessary. late leaving and late returning. This achievement required extensive review and evaluation of data from DSIS reports. I’ve reviewed PS Form 3671 weekly for carriers who request any spot annual leave. I also monitored the mail processing unit and mail handlers who dispatch mail. and mail distribution dispatch. (route instructions).60 Real KSA Samples to Launch your Federal Career | 68 KSA Example #35: Mail Clerk Supervisor GS-0305-09/12 Knowledge of postal operations in carrier stations. I contact the Operations Programs Supports if there are any hardware failures or changes in collection schedules. and at times exceed. As a result of this team effort the office was able to meet budgeted. I immediately recommend issuing a progressive corrective action. Leave Without Pay or sick leave by the carriers. overtime and operating below budget plan hours at under 700 base hours. In addition. increase street supervision. Chisholm has improved Delivery Collection Efficiency Analysis (DCEA). If collection failures were proven to be carrier(s) failures. two parcel post routes. I also scheduled the supervisors and station managers and on occasion would fill in by running a carrier unit when vacant. While being assigned to a supervisor position in Chisholm in 2005-2006. . productivity goals. pivoting plan.
and following programs and projects to ensure compliance of all supervisors in meeting our mission.60 Real KSA Samples to Launch your Federal Career | 69 KSA Example #36: Mail Clerk Supervisor GS-0305-09/12 Ability to manage. I used office or street “pivoting” for vacant assignments. Any inconsistency in planning and scheduling would result in overtime and over budget. I have continued to use the experience and knowledge that I acquired in Chisholm.The New Federal KSA . I would also instruct a supervisor to have the vacant route(s) double cased. if every carrier personnel had been exhausted. directing and monitoring programs. including 2 stations and 1 branch. My success is directly related to hard work. Any available spot annual leave was awarded by seniority. coordinating. leave without pay or sick leave by the carriers. Every day I conducted daily carrier staffing with the supervisors for the next day operation. projects and the work of people to meet organizational goals. I reviewed the total amount of vacant routes. If necessary and when understaffed. In my current position at the Wichita State University post . 10 collection runs. 2 parcel post runs and 1 special delivery messenger. organizing. Regular full time carriers (RFTCs) and Part time carriers (PTFs) opting carriers for vacant assignments was based on their seniority. While working in Chisholm as Acting Manager. Customer Services. including planning. as an alternative to capture under time of other routes. Planning and scheduling were vital to effective management. Supervisors were not allowed to call-in non scheduled Overtime Desired List (ODL) carrier without my approval. The Chisholm Post Office consisted of 77 routes. This means that there would be no overtime occurring on Fridays. staying focused. . I’ve always scheduled non opting PTF’s to six working days and assigned them between 6-7 work hours. I always had alternative plans for unscheduled absences. First of all. Lastly. The office is presently understaffed in both function areas calling for creative scheduling. I would call in non scheduled ODL carrier(s) as my last resort to avoid penalty overtime. Therefore. and re-assigned them according to their familiarity. to meet our customer service goals. successes and memorandum from the district. Every week I reviewed PS Form 3971 for spot annual leave and temporary bid assignment submitted by carriers. This requires reviewing the schedule on a daily and weekly basis. The Belmont office is meeting expectations in customer service due to my constant supervision in all areas. and if there were any vacant routes I re-shuffled nonopting Regular open carriers (ROCs) and PTFs. such as: annual leave. planning and scheduling were essential in controlling overtime and improving workload in order to operate within the organizational goals. which means that I paid extra attention to untimely requests. We also discussed any failures. holding their total weekly hours within 40 hours or less. my primary responsibilities were weekly planning and scheduling for 12 full time reserved carriers and 25 part-time flexible carriers.
. working with carrier one on one (PS 3696 and 3971) authorizing overtime/auxiliary assistance or curtailing the mail. I also trained the supervisors in postal regulations and procedures. handling pressure situations. I was responsible for evaluating and ensuring the exceptional performance of the 11 Chisholm carrier staff. DOIS. If our office was over staffed the Manager. PS3999 street performance and 1838C office count. and their 204Bs knowledge and skills in the delivery operation. security of mails. AVUS. conducting street supervision and collection box tests.60 Real KSA Samples to Launch your Federal Career | 70 KSA Example #37: Mail Clerk Supervisor GS-0305-09/12 Ability to evaluate staffing and training needs. When I was the Officer in Charge. Therefore. thus requiring us to use less overtime. safety awareness of work environment. efficiency in productivity growth. I supervised and evaluated probationary employees to ensure the development of carrier responsibilities. approximately75% have become outstanding carriers. I often carried mail to show the trainee the proper and efficient mail delivery system. 15 ASP and 204B candidates have been promoted to Supervisor. I also recommended to my superior any necessary training needed in order to enhance the three supervisors in my charge. promoting employee morale and safe working environment. I monitored their improvements daily with a questions and answers quorum. At times I gave one-on-one technical training regarding Delivery Operations Input systems (DOIS). administrative works. I effectively trained and developed 204B and the Associate Supervisor Program (ASP) candidates on duties and responsibilities of becoming a Supervisor in Customer Services. As a result.The New Federal KSA . resolving conflicts between supervisor and carrier. and learning the electronic time card. Automated Vehicle Use Systems (AVUS). I periodically reviewed our carrier staffing needs so that the Chisholm Office will be able to request additional replacements in a timely manner in order to maintain work hours and overtime goals. Postal Operations (MPO) would reduce the overtime plan hours. After the 90 day probationary period. I always encourage suggestions from the employees to improve various procedures and techniques in our operation. and improvement of delivery and casing techniques. in an office this size it was very important to have full complement of staff at all time in order to meet the organizational goals. Customer Services and are now contributing to the success of the Postal Service. The course is a 16 week hands-on training program consisting of resolving customer complaints. During their probationary period.
I review my carriers’ attendance on a monthly basis and take appropriate progressive corrective action. if necessary. vehicle breakdowns and appropriate man-hours needed to deliver a certain volume of mail by recognizing the complexity of certain types of mail or color codes. scheduling. managing workload hours. and helpfulness. assertiveness. staffing and office morale. With my effective management. Across my time here. without the loss of quality mail delivery and customer service. it enables me to accomplish my projected goals by saving work hours and operating below my budget plan hours. such as: scheduling. loyalty. I’ve coordinated the day to day delivery operation. all operational problems have gone through me first and I only enlisted the help of my superior when absolutely necessary As a supervisor. I have worked on the office morale including union officials. I’ve learned to make fast and effective decisions towards delivery problems.The New Federal KSA . I have made significant contribution to the success of the Chisholm Post office in fiscal year 2008 and 2009 through hard work. I’ve used pivoting plan to capture the under time of low volume routes. In May of 2006 I was given the opportunity to serve as Officer in Charge at the Chisholm Post Office. I’ve worked closely one-on-one with each supervisor reviewing and training in proper procedures and utilizing the Delivery Operation Input System (DOIS) reports to keep track carriers work hours and workload. Chisholm has made dramatic improvements in most areas related to function 2: including Article 8 compliance. to continue keeping the efficiency set by my predecessors. my consolidated workload reports resulted in a decrease of 10-15% in plan hours. By making effective decisions. and as a result. Therefore. I’ve utilized my efficient carriers to case two routes whenever there is a vacant route(s). . I have identified the operational and administrative problems and discussed them with my superior.60 Real KSA Samples to Launch your Federal Career | 71 KSA Example #38: Mail Clerk Supervisor GS-0305-09/12 Ability to identify and resolve operational administrative problems. In order to save hours. I’ve focused on proper scheduling of PTF’s and monitored their daily work hours and made schedule changes as each week progressed. I’ve utilized DOIS analysis reports to analyze productivity deficiency in the unit.
With my direction and supervision we were able to wiggle free and get to St. and gloves. but there was too much. eye and hearing protectors.. In 2005 we had an unusual amount of rain in a short period of time. In fact our towboat was hung up on Pepin's ice near Frontenac State Park. had ice up to 20 inches thick and posed serious problems for our towboat pushing barges through the lake. such as: self contained breathing apparatus and particle masks.000 plan for emergency channel dredging. There were many obstacles that I had to resolve during the project. primers. 90 lb ratchet. While working for the Bisso Towboat Co. I have been in a supervisory role for over twelve years. and was tasked to supervise the sanding and painting of a vessel named the Angelina. blue. I was able to overcome all obstacles. I supervised the entire operation and recommended to the company owner and port officials that the area be dredged. I was given a crew of four to accomplish this sizeable project. and grey paints. Towboat Co. or timberheads. which are fastened to kevels. as a Foreman and Watchman. keep the crew on task and complete the project on time and within budget. grinders.60 Real KSA Samples to Launch your Federal Career | 72 Sample #39: (Maintenance Worker Supervisor. Minnesota. 200 feet long and 50 feet tall with three decks. The large size and scope of the vessel and project was my biggest challenge. and organizing work crews in order to utilize the talents of each staff person. buttons. gallon pressure sprayers. rotary sanders. I then organized and trained paint crews in the use of all tools. Paul.The New Federal KSA . One specific achievement I had as a supervisor was in the summer of 2000. I supervise work crews of up to seven men in the laying of rigging and building of the Tow. I was working at the Marcus Bros. and collars. WS-4749-05) Ability to Supervise Groups of Individuals with Varying Levels of Skills and Diverse Backgrounds. Our company was hired to shift it with the towboats. both inside and out with the company's new paint scheme and logo. was approximately 50 feet wide. filling in for staff that were sick or did not show up. and proper use of safety equipment. and there are four couplings to a tow. The Angelina was recognized as the most beautiful boat in the fleet of 13 that season. belt sanders. I was also recognized for having the least waste and best trained crews. This towboat had 8. . materials. I ordered all tools and materials necessary for the task. and thinners. Rigging consists of a 35 foot wire. I ordered all safety equipment. including hundreds of gallons of green. which owns 13 towboats that push up to 26 loaded barges. such as: working over time. I supervise all operations with assisting tugboats via radio. All crews received safety briefings and debriefings on a daily basis. By utilizing my excellent supervisory skills. I also supervise the breaking of couplings and our entire ship-assist operation. and dozens of varying sizes of rollers and brushes. It normally takes 28 sets of rigging to form one coupling. My crew has never had a lost time accident which is very unusual in this industry.000 horsepower. Port officials took my recommendation and approved at $520. This rain caused a large buildup of silt in the river which in turn caused blockages for our barges. I was awarded the task of painting the Flagship vessel Green Meadows the following season. On one occasion the natural reservoir of the Mississippi River between Red Wing and Reads Landing.
I routinely research pertinent state and federal water laws and statutes. As a result. Getches. land status reports and appraisals. proposal. I customarily perform in-depth legal research using a variety of federal and state water law resources and legal documents. Westlaw. and Secretary of State Reports for information that supports our arguments or refutes the arguments of opposing parties. briefs. . These electronic systems help to obtain sensitive information not otherwise easily obtainable and save time. or case. working as a contractor with Delta Group. Beck. a substantial part of my in-depth legal research skills are geared towards researching various Indian-related legal issues using water law resources including Kappler. companies or private citizens in order to prepare and validate chain of title information. These water rights stream adjudications are based in part on Treaties. Indian heritage and blood quantum. In performing in-depth legal research related to a legal problem. or other documents or obtain information on legal issues related to a legal problem. My current work with the Bureau of Reclamation Upper Colorado Region involves very complex water rights stream adjudications that involve water rights claims for Indians and non-Indians and which include hundreds of parties. Federal Indian Law. and other related material that expound on Western Water Law. Court of Claims documents. Cohen’s Handbook of Federal Indian Law. or case. searching for cases that support or oppose our legal position. as well as locating potential expert witness and researching opposing experts. for the Bureau of Reclamation Upper Colorado Region of the Department of Interior. I perform extensive and detailed legal research. I usually use Lexis/Nexis. and water projects orchestrated by the government. proposal. such as the Minnesota Revised Statutes and the Minnesota Administrative Rules in order to prepare memoranda. Tarlock. FERC documents. regulations. Executive Orders. I access databases that contain information regarding Indian allotment files. patents. and shepardizing those cases to review subsequent case history. As a Senior Paralegal Specialist.60 Real KSA Samples to Launch your Federal Career | 73 KSA Sample #40: (Paralegal Specialist. I research legislative history.. and reports. treatises.The New Federal KSA . Inc. and numerous historical documents and reports. title information. I also verify citations and quotations and assure that citations and references to other supporting materials are cited in the proper format. GS-0950-07/11) Ability to perform research Performed in-depth legal research. Kappler and other treatises. including research in the various Indian related legal resources such as Kappler and pertinent state and federal water laws in order to prepare memoranda. administrative law manuals. and other Internet resources to assist in locating potential witnesses for purposes of depositions and hearings. irrigation and soil reports. statutes. Indian Census. I consistently use electronic databases such as Westlaw and Lexis/Nexis and law library materials such as federal and state reporters and digests. Attorney General Reports. money and effort locating persons of interest. briefs. On a daily basis. Part of my daily routine consist of accessing and performing in-depth legal research through on-line archival databases such as the Library of Congress and the United States Census to determine Indian heritage and blood quantum in preparation for discovery. Indian Claims Commission decisions. law reviews.
I was able to argue that our case was different because the newspaper articled showed admissions made not by a reporter but the Defendant's company officials. particularly during my work on the Acme case. a lack of candor of the part of the witness. regardless of whether they were reported in a newspaper. 2006. the court ruled in our favor by dismissing the witness' hearsay testimony.The New Federal KSA . The lead attorney on this case was able to use most of my arguments in the brief to file the official brief with the court asking the court not to admit the expert testimony in this case. I have done extensive research on evidentiary issues. given that we were seeking to recover costs incurred while cleaning up a polluted site.2d 630 (9th Cir. The court ruled that the underlying statements. During that case. In 2005 we received a favorable opinion in this case and I was given a Special Achievement Award for my participation in the trial. City of Los Angeles. I wrote several briefs dealing with the Federal Rules of Evidence. I have a strong working knowledge of the Federal Rules of Evidence. The ambiguity of statements could very easily have led us to misinterpretation of statements by the witness. The lead attorney was so impressed with my brief that he made edits to it and filed it with the court. GS-0950-09/12) Knowledge of the Federal Rules of Evidence. Evid. should have applied for a variance for some of its permit limits. In this brief I was able to successfully argue that the defendant's expert witness had not relied on accurate data or proper techniques of acquiring the data.e. 1191) as a basis for excluding these newspaper articles. "Evidence for Litigators" on August 23." on November 13. the admissions were reported by a reporter. Besides having taken courses in Evidence and Trial Advocacy in law school. And frankly. and therefore.60 Real KSA Samples to Launch your Federal Career | 74 KSA Sample #41: (Paralegal Specialist." i. I pointed out that Fed. 2006. 404(b) because the defendant had repeatedly raised the issue of its good compliance history in the direct testimony of its witnesses. the court found that the newspaper articles were hearsay because they contained "double hearsay. In this brief I argued a number of reasons as to why we could not rely on this witness' hearsay testimony. Subsequently. R. the defendant had to establish that the expert testimony and the techniques used to generate the results had been generally accepted as reliable in the scientific community. were admissions and could be used as evidence. The defendants had relied on Larez v. On the job. 946 F. My reasons included that faulty memory may have played a role on the testimony. During the trial of the same case. Evid. One such brief concerned the admissibility of hearsay testimony about a statement allegedly made by a deceased person. the reporter needed to testify to properly offer the admissions into evidence. In Larez. R. 2005. 707 states that for scientific evidence to be admissible. I have recently taken three full-day continuing legal education courses hosted by ALI-ABA on the Federal Rules of Evidence – "Navigating the Federal Rules of Evidence" on April 20. Another of my briefs responded to a defendant’s motion to exclude the contents of certain newspaper articles as hearsay. and "Winning with Experts: Pre-Trial Through Trial. Another Rules of Evidence related issue dealt with the admissibility of expert testimony that a publicly owned treatment works (POTW). I was asked to research the admissibility of the defendant’s past permit violations under Fed. .
I determined the scope of the protection claimed by the inventor(s) by benchmarking.S. I reviewed these patent applications for compliance with formatting and legal requirements within established time frames in a timely manner. my supervisor and WRAIR/DOD had a licensing agreement with a biotechnology company. While at WRAIR. FTTA allows scientists and researchers to evaluate their inventions for patentability and to obtain a certain percentage of royalties from their patents or through licensing with a third party. At the Patent Academy. As a former patent examiner in the Technology Center 2800 (Electrical). and the Federal Technology Transfer Act.C. wherein. I determined if proposed amendment(s) to the claimed language overcame any objections and/or rejections that were made during the prosecution of the first detailed action when examining claims from pro se applicants or applicants that retained the services of a law firm. 102 and 35 U. I was required to review and assess a certain number of patent applications in a two week period based on my GS grade. to the claimed language.S.The New Federal KSA . researching and comparing the claimed invention against similar inventions from the United States Patent Office. and other legal requirements for the claimed invention. the Japanese Patent Office. they received small royalty payments. and relevant patented/non-patented literature in order.C 102 or 103 or if the claimed language has novelty/allowable subject. Optical Waveguides. 35 U. United States Codes. I then suggested improvements or edits to the patent application to assist applicant(s) in increasing the effectiveness of the claimed language for a particular invention. I wrote detailed actions that may include objections to the drawing. to write detailed actions that outlined if the claimed language is rejected under 35 U. we were informed of the FTTA and how it affected the government employee/inventor. 103. I reviewed and assessed patent applications for X-ray or Gamma Ray Systems or Devices. from patented and non-patented literature sources. to the specification.S.C. in order to discuss and provide information about rejections of the claimed language and to discuss proposed changes to amend a particular patent application. . the FTTA was allowing my supervisor and his colleagues to patent their inventions/experimental results for commercial development as long as there was not a conflict of interest.60 Real KSA Samples to Launch your Federal Career | 75 KSA Sample #42: (Patent Examiner. GS-1224-09/12) Knowledge of patent laws and regulations. and Optics: Measuring and Testing. the World International Patent Office and other non-patent literature sources. and an understanding of the impact of the Federal Technology Transfer Act on the function of the Federal Laboratory. in particularly. I utilized federal regulations. My knowledge of the Federal Technology Transfer Act (FTTA) is based on the training I received at the Patent Training Academy and from my former position at WRAIR (Walter Reed Army Institute of Research). Electric Lamp and Discharge Devices. one of the procedures that I utilized for my research project had been patented by my current supervisor and the modifications/results that were being generated were the basics of an approved FDA clinical trial study on animals. in order to determine the patentability of the claimed language. I evaluated the claims based on the disclosed information from the applicants. I conferred with the attorneys of record for some applicants through interviews (personal or telephone). In addition. Essentially.
I apprenticed for two years as an estimator at Cornwall & Devon Media Ltd starting in June 2005. Photoshop CS2. At Peake. I also communicated to management a way to improve a step and repeat plating process.000 over three years and earning a company bonus. typography. troubleshoot problems in the pre-press and press areas. quoted using Excel’s pivot table. it has been a fascinating evolution.The New Federal KSA . In 2004. I spent 14 months learning how to use leading industry software including: Adobe PageMaker. including layout and imposition of the job from my previous experience as an image assembler. duotones.60 Real KSA Samples to Launch your Federal Career | 76 KSA Sample #43: (Printing Services Specialist. Here I learned the fundamentals of image assembly for the image transfer methods available. saving my company several thousand dollars in production time and creating a superior final piece. (Printers) Ltd. I kept records for printing estimates and. From photographing line negatives and black and white half-tones and adjusting press ink with manual keys at RMIT University of Brunswick to today’s computer programs that automatically produce type. Australia in 1997. After moving to Virginia. In the fall I was in a new position at Berkshire Press in Denver. I was a journeyman in each of these areas at Mill Pond Press in 1999. where I estimated small government contracts and specialty jobs. I continue to draw upon my experience to give my company a distinct advantage in bidding jobs and creating solutions for challenging printing jobs. . multiple fonts with different type faces. maintain press schedules.e. image input. lo-resolution versus high resolution files and the use of color correction to enhance a photograph. As an estimator at J Catherall & Co (Printers) Ltd . This included prepress schedules. and ensure that the product was according to specifications. Because of this experience I was able to suggest many different approaches to jobs that would save customers money and help the company to print the job more efficiently. The scanning of images both black and white. I planned jobs. Having been in printing for over 8 years. leading. CO. As a foreman between 2001 and 2003 at Mill Pond Press. I learned how to effectively manage and process jobs. page layout and design. I became familiar with periodical and newspaper publications using large web presses. This training has allowed me to become familiar with typography. When I first started in printing at Harvath Lighthouse Publishing. I was chosen to train in the “new” area of desktop publishing. GS-1654-05/09) Ability to apply knowledge of printing equipment. prepress multimedia and other communication medium i. After moving to the United States. I have witnessed a dramatic change in the entire process of printing. workplace communication. electronic assembly of text and graphics. typography. linking of Tiffs and EPS files. digital output. press and bindery schedules and shipping requirements. tritones and four color photographs is now standard as is automatic . systems management of local workstations and system networking and prepress multimedia. I created a simpler way to produce a 25color job. and Crystal Reports for management purposes. I understand the basics of pre-flight checklists. tracking. During my time as an image assembler at Berkshire Press. Illustrator CS2 and QuarkXpress. I then moved onto Upstate Litho. I also learned about design. I learned to keep abreast of the work flow in our manufacturing facilities. processes. given management information indicating success rates of sold jobs to estimates. skills in design. I began as an apprentice image assembler for RMIT University of Brunswick. At J Catherall & Co. image assembly and output of final images ready for the printing machining processes. use of the large format newspaper press. I used my expertise in the printing field to help customers develop the best product depending on their desired effect. saving Berkshire Press approximately $80. CD-ROM. and technologies. I worked at Harvath Lighthouse Publishing in Colorado for two years as a four-color image assembler and black-andwhite cameraman. After leaving Berkshire Press. I became an estimator at J Catherall & Co.
plastic coil. folding and finishing capabilities allows me to identify and advise customers in order to complete projects in the best and most cost efficient manner.The New Federal KSA . The wide spread use of standardized color bars such as GATF and Brunner has also helped in maintaining a higher degree of consistency on presses. automatic wire-o and plastic coil continue to reduce time to produce pamphlets and books needed in a quick turnaround situation. emboss. as well as better and faster programs to merge/purge and dedupe mailing lists. die cut. collating. case bind. Direct to press. numbering. . Computer to plate has allowed more exact dot reproduction onto plates. “liquid foil” inks continue to improve and change the methods of how one looks at printing processing. as well as computer controlled ink keys. wire-o. deboss. mailing and other techniques. My extensive knowledge of equipment for press. Mailing has become more automatic. scholastic printing. I have worked with finishers who foil stamp.60 Real KSA Samples to Launch your Federal Career | 77 color adjusting. The technology within printing continues at a rapid pace. which can be better controlled by the press operators. The introduction of PUR glue greatly enhances the strength of Perfect Bound books. with inserters capable of inserting multiple pieces into a single envelope more efficiently. engrave. Finishing methods also change and continue to improve.
As a Program Representative for the Employment Development Department. planning and carrying out economic and financial analysis. I analyze data to develop and negotiate attachment field trip programs dealing with such topics as energy costs. and policy-makers. I also conduct detailed analyses of complex functions and work processes related to the operation of the foreign training program. I implemented benefits for participants in the state of Georgia unemployment/disability employment program by researching business records and reviewing data and relevant facts in order to make a determination for benefits. I also conduct regular analyses and monitoring of economic trends and legislative and governmental rules. and developed information for briefings. reviewed and analyzed confidential and sensitive data. and foreign governments. One of my responsibilities is to perform macro-accounting analyses of written material relating to national accounts compilation for the purposes of developing. designing. property rights. GS-0343) Knowledge of. and other government statistical points. regulations. I studied the distribution and output of critical Military Occupation Specialties for planning manpower reports for General Forrest Newell. I calculated risks associated with shortage estimates and participated in short-term forecasting projects. and with providing administrative arrangements for foreign economists and statisticians who come to the U. counterparts to discuss standards for estimating components of the National Income and Product Accounts.The New Federal KSA . Since 2006. and research on Business Cycles. statistical organizations are structured and managed. banking and finance. economic analysis. marketing.S. for training or meetings at various government agencies. I have attended numerous State Department training classes on economics and statistics in order to study training programs and market analysis. Consumption Spending.S. the Agency for International Development. The project provided a vehicle for delivering a course on how U. employment.60 Real KSA Samples to Launch your Federal Career | 78 KSA Sample #44: (Program Analyst. statisticians. and skill in. . Participants met with their U. While serving as an Analyst for the Plans and Analysis Office. Additional examples of my experience in this area are as follows: Conducted a research project to develop cross-organizational training for over 25 international participants from the Bureau of Labor Statistics (BLS). I have been serving as a Foreign Training Specialist in a two-person office charged with training foreign economists. and implementing current programs for foreign economists and statisticians.S. This entails serving as a liaison between the training Program and sponsors such as the United Nations. Investment and Inventory Changes. My career has been marked by significant and continuing experience in these areas. and procedures in order to tailor training to each individual's needs.
60 Real KSA Samples to Launch your Federal Career | 79 KSA Sample #45: (Program Analyst. I conducted numerous briefings for U. and encourage them within the program. GS-0343) Ability to coordinate issues with other analysts. government sponsors Contact potential expert speakers via telephone in order to persuade them to participate in the training program gratis. trainees. Army Foreign Area Officers. Throughout my career. I consult with my supervisor. and private industry. and private or U. I have had extensive contact with foreign clients in a variety of individual or group situations which necessitated effective communication skills. Special Forces.S.The New Federal KSA . Within the State Department I conduct communications both by telephone and in person. and Bureau of Census staff members to develop training agendas and foreign trade workshops. In my current position. The international participants with whom I come in contact are highly educated and prominent in their respective countries and the purpose of my contact with these students is to inform. Further examples of my work experience in this area are listed below: Conduct orientation sessions for trainees. For example. the Agency for International Development. and their family members . and serve as a mentor to students who need individualized attention or clarification Provide advice and assistance to staff within and outside the Bureau with respect to the Bureau's output and programs Serve as a liaison between the Department of Army Training Center and sponsors of the participants. brief participants on the structure of the program. work effectively with others. and other managers to determine and coordinate individual and organizational training needs. and represent State Department. an activity that requires considerable tact and diplomacy As an Administrator with the International Language Institute. such as: the United Nations. motivate. I serve as the point of contact for foreign participants in the training program and for domestic contacts. various divisions’ chiefs and the Business Outlook Office to develop agendas.S. foreign governments. international organizations. including foreign and industry representatives. the Organization of American States. who are typically prominent officials and professionals within the Department of State and other agencies. and the Department of the Army in inter-agency meetings on trade policy. I meet or talk with the Department of the Army staff and the Public Information Officer to help arrange programs. Congressional offices.
travel. preparing financial reports. a major medical program that supports research through grants to external organizations. I spent 30% or more of my time formulating annual budget estimates. and civilian grantees were submitted in a timely manner. I provided orientation for new employees and scheduled attendance for the broad overview orientation for National Institutes of Health. training. Veterans Health Administration. salaries and benefits. I worked closely with the Centers of Excellence in Hepatitis C Research and Education Director in the preparation of position descriptions. and provided advice and assistance to staff members on employee benefits. changes in the office procedures and practices to be used by the staff. job analyses. In support of the Hepatitis C Program. I identified problem areas and provided assistance to the Program Director regarding specific studies in managing the day-to-day operation of the Program. services and supplies. conferences and meetings. 30% of my time performing procurement actions for the Diagnostic Imaging Program serving as the Visa card holder for the Program. and vacancy announcements. crediting plans. I was responsible for managing and conducting a wide range of activities affecting the National Cancer Institute. on my own initiative. scheduled program personnel for training. 20% of my time preparing or assisting with personnel actions. and Eastern Colorado Health Care System from May 2003 through October 2006.The New Federal KSA . ensured that professional and staff members received necessary information and travel accommodations for domestic and international travel. and 20% of my time performing other program support actions. I entered the personnel actions into the VA databases. leave. and monitoring obligations and expenditures. placing. I maintained the Program Director’s calendar. served at the Program’s Freedom of Information Coordinator.60 Real KSA Samples to Launch your Federal Career | 80 KSA Sample #46: (Program Support Assistant (OA). This process required monitoring obligations and expenditures for appropriated and nonappropriated funds. and ensuring timely obligations for funds. travel. In this position. resolving conflicts between budget and actual costs. employee performance plans. Budget administration involved keeping records and monitoring expenditures for personal services. equipment. and bringing on board new employees to bring the Program to full staffing potential. and support contracts. arranged professional meetings and large conferences for Program professional staff members and other civilian grantee professionals. I prepared budgetary reports for all these areas of support for the Hepatitis C Program. ensured that travel and reimbursement vouchers were obligated for program. recruiting. monitored within-grade actions. I recommended to the Program Director. GS-0303-08) Knowledge of major programs and policies of the Veterans Health Administration. training. This broad experience with the Department of Veteran Affairs places me into an advanced learning curve for rapid orientation to the programs and policies of the Veterans Health Administration. . My knowledge and experience of major programs and policies of Veterans Health Administration and Programs at the GS-8 level was acquired during my service as an Administrative Program Assistant (GS-303) with the Department of Veterans Affairs.
a three-Dimensional Path Arrival Management (3D PAM) simulations at Denver International Airport (DEN) that performs tests on Optimum Profile Descent (OPD) procedure that delivers aircraft from the top of descent to a metering fix with greater predictability. Airspace System User Operational Flexibility and Productivity. Representative to ICAO. Actual achievements included the production in 2007 of two written reports: Final Investment Decision to implement subscriber identification module (SIM) in terminal and ATC Human Factors: 3D Path Arrival Management (PAM) Groundbased Automation Capability. developed and recommended to the U. Landing and Departure. The task was complex. because the financial deterioration of ICAO was preventing the organization from . From 2006-2008 I served in the Federal Aviation Administration's (FAA) Research and Development (R&D) organization as Special Assistant to the Associate Administrator for Advanced Design and Management Control (ADMC). GS-0341-12/13) Skill in managing human and financial resources to accomplish research and support objectives.60 Real KSA Samples to Launch your Federal Career | 81 KSA Sample #47: (Project Manager.S. A key element in the evaluation is scoring and prioritization to provide a rational basis for assessing research projects. determining technical staff allocations. processes. signed by both agency administrators in 1/2006. I helped develop a Guidance Document called Current Precision Approach. This involved working closely with all of the R&D project managers to ensure that program deliverables were met and billed appropriately. As a member of the R&D Assessment Team. My duties involved participation in program planning sessions. The purpose was to initiate joint research and development programs to improve the efficiency of the nation's airspace system..The New Federal KSA . policies for achieving financial stability (Budget $118 million. Throughout several re-organizations and changes in reporting relationships. I conceptualized. material and information resource and the application of new research and technology results to FAA programs. In the financial report. While in the R&D organization. The Guidance Document included a Research Project Description Form designed around four basic entrepreneurial questions: (1) What are the proposed products? (2) Delivery date? (3) Customer benefits? (4) Cost? The Guidance Document meets the Government Performance and Results Act (GPRA). 882 staff). A major accomplishment was the joint development of a memorandum of understanding. These instrument landing systems radiate precision lateral and vertical descent guidance signals that are received and processed by aircraft avionics and pilots to guide the aircraft to the runway. the National Airspace System (NAS) Architecture and safety considerations. and recommending budgetary changes based on evaluation of operating requirements. As Program Manager I also chaired committee meetings for reviewing research proposals. I was detailed for 9 months to the Office of International Aviation where I gained knowledge of the procedures. II and III visibility to decision altitude minimums. asking the right questions. Another major responsibility was to serve as Program Manager. and objectives of international aviation programs and the workings of the International Civil Aviation Organization (ICAO). FAA-NASA Research Coordinating Committee. based on the FAA Strategic Plan. financial. one of my primary duties was to manage the $20 million MITRE Corp. that provided an analytical framework for assessing the FAA's $245 million ground-based instrument landing systems support precision approach and landing for Category I. research support contract and serve as the contracting officer's technical representative (COTR). I gained managerial experience in the acquisition and administration of human.
In 2005. and the DOT Air Traffic Procedures Advisory Committee. and the Assistant Secretary for Budget. . savings of $10 million were realized by eliminating duplicative research programs. I established two managerial structures: the DOT Negotiated Rulemaking Headlamp Advisory Committee which I formed to develop recommended specifications for altering the U. Prior to joining the FAA's R&D organization. My success led to an invitation to join the newly created FAA R&D organization. lower headlamp beam pattern to be more sharply defined. As Executive Secretary of the R&D Council.The New Federal KSA . My report included system-wide recommendations. In cooperation with senior level staff of the Transportation Systems Center. The department's overall R&D budget among the six modal administrations was $200 million. I worked as Special Assistant to the Department of Transportation (DOT) Chief Scientist from 2004-2006. with a staff of 700. many of which were adopted. The challenge was to achieve synergism and cooperation and avoid duplication among various R&D programs. I was extensively involved in coordination and close work with six modal Associate Administrators for R&D.S.60 Real KSA Samples to Launch your Federal Career | 82 accomplishing its mission. This was a newly established organization for Secretarial direction and oversight on DOT's range of technology application programs as recommended by the Albert Commission.
development and demonstration of an automated management system for public environmental-related hotline submissions that was successfully adapted by the industry. This work coincided with recommendations made in my Master Thesis: Best Available Retrofit Technology (BART). These dysfunctions were threatening the work of the Technical Committees.000 contractor-supported effort in the research.60 Real KSA Samples to Launch your Federal Career | 83 KSA Sample #48: (Project Manager. the joint effort with the Office of International Affairs on U. Public personnel labor relations. public disagreement among EPA's multi-disciplinary team of Superfund Enforcement Directory Members and litigators. GS-0341-13) Ability to plan.S. I also completed various studies including: Regional Haze Impacts Due to Baseline and BART Control Emissions and a Study of the Total Capital and Annual Costs Associated with Technically Feasible SO2 Control Technologies.The New Federal KSA . conflict management and organizational development were part of my education at the University of Michigan. I received a cash award of $5. I also instituted an EPA awards program to recognize outstanding participation on NEJAC Technical Committees. This effort involved participation by the world's leading environmental experts and is the basis for implementing U. design. I was the agency’s designated representative on the National Environmental Justice Advisory Council (NEJAC) Board.S. investigators. 2006 to provide independent advice and recommendations to EPA's Administrator on areas relating to environmental justice. direct and monitor the work of others. In 2008 I gave a lecture at the University of Mexico on the international effort to update and revise Environmental Justice laws.S. This was also supplemented by managerial training included completion of . As Program Manager for the Illinois Environmental Protection Management 2003-2006. As a member of NEJAC's Management Committee. Environmental Protection Agency Coordinating Committee to first conduct internal reviews of EPA policy on various Technical Committees prior to meeting in the public NEJAC forum. regulations. and designation of properties affected. scientists and technical specialists who served on the various NEJAC Technical Committees. Within the public NEJAC forum there had been a history of open. and Mexico environmental regulations used worldwide. While on the NEJAC Board. and local government officials on both sides of specific problems and concerns of the environmental justice communities at the border. I initiated.800 for my outstanding technology transfer achievements. I supervised a $400. I used my knowledge of matrix management to institute an internal Federal Advisory Committee to the U. organize. state. while employed in the Environmental Protection Agency's (EPA). NEJAC is a federal advisory committee established by charter on September 30. including public sector unionism. I advocated reforms that provided greater flexibility in setting the priorities of the organization and also served as the EPA's member of the evaluation committee that developed criteria for a new Executive Director. The industry members of the Board were often confused by the lack of coherent policies and conflicting and contradictory views publicly expressed by EPA personnel. The reforms provide border communities an opportunity to raise problems and concerns about environmental justice issues and educate federal. From 2006-2009. supervised and monitored to successful completion.-Mexico border environmental justice issues to update and revise the document: The Future of Environmental Justice at the Border.
At Maroa Forsyth High School. as a minority group member. I also worked with study groups and presented expert testimony that swayed the Macon County Board of Zoning Appeals on a land use planning issue that would have potentially greatly increased the risk exposure of the community. I have assisted and counseled minority youth on career development opportunities. and recreation issues.60 Real KSA Samples to Launch your Federal Career | 84 a Cultural Diversity Workshop-concentrating on workplace racism and sexual harassment. This aspect is partly reflected in previous experience as a Domino's Pizza manager while attending graduate school. From 2001-2003. The commitment to treat others fairly and honestly is an inherent part of planning. organizing. conducted by EPA. . has strengthened my team building managerial skills.The New Federal KSA . within my former community. Throughout my Federal career. directing and monitoring the work of others. I assisted the PTA Board in recognizing outstanding teachers as a means of improving teacher morale. education. and with my work as a volunteer team leader for minority business participation at the Black Hawk State Historic Site. An Individual Development Training Assessment. I assisted the National Environmental Justice Advisory Council on a wide range of environmental.
At the same time. and the problems at 85 percent of the high priority sites have been corrected.60 Real KSA Samples to Launch your Federal Career | 85 KSA Example #49: (Project Manager. Our strategy received broad support from the agency’s top management and from external stakeholders. As Program Lead of the Office of Hazardous Waste Management. we hosted several national meetings to discuss the new amendments to RCRA. and procedures for expediting the priorities of the Regional Office. In addition. I initiated a series of corrective action reviews. Both workers and local residents are pleased with the safer conditions at these sites. Working closely with my agency’s 10 Regional Directors as well as dozens of State hazardous waste program managers. stabilize immediate threats. Headquarters and regional staff spent two weeks in each region reviewing files and discussing policy issues with regional and EPA Regional managers. timetables. I took the lead in redefining the RCRA Initiative’s goals. including State managers and the Environmental Protection Agency (EPA). the Federal Hazardous and Solid Waste Amendments (HSWA). I developed a system for ranking these sites. Resource Conservation and Recovery Act (RCRA) Initiative I have had extensive experience in program direction and evaluation. and to encourage regional and State and Federal managers to exchange technical information on hazardous waste management. it was clear that the current program was unacceptably slow in addressing cleanup problems at many of these facilities.700 facilities have been assessed and prioritized. Next. Also. I developed an outline of national goals: initiate risk-based cleanups. comply fully with Federal regulations. All but one Regional Director . I asked Regional Directors to begin collecting information on their progress in dealing with these critical areas.S. and strengthen partnerships with the States. we provided training and technical assistance in topics such as site assessment and collection of environmental statistics. My actions to redesign the RCRA Initiative have significantly improved the conditions at our nation’s hazardous waste management facilities. GS-0301-12/13) Ability to coordinate and develop innovative strategies and recommendations for initiating and establishing goals. I realized it was essential to ensure program accountability at all of the facilities. For example. These reviews gave us a detailed understanding of how well each region was handling its oversight of hazardous waste facilities in its jurisdiction. To implement this plan. When I took over as Program Lead. This program was established to ensure that all U. address problems at the worst sites first. to ensure that the regions and States were giving priority to problems at the worst-managed sites. To ensure cross-regional coordination and to provide valuable perspective. emphasize results over process. I led the revamping of our agency’s RCRA Initiative to deal with the mismanagement of hazardous waste materials at sites throughout the country. I developed indicators that stress the importance of stabilizing worst-managed facilities and limiting human exposure to hazardous waste at all sites.The New Federal KSA . All of the 2. companies involved in hazardous waste management assumed responsibility for safely disposing of these dangerous materials. we swapped staff between regions to serve on review teams.
In addition. I convened a headquarters meeting of all Regional Directors to discuss their concerns.The New Federal KSA . Regional Directors are now providing this valuable information for inclusion in our office’s data base.60 Real KSA Samples to Launch your Federal Career | 86 reacted negatively to my request because of the cost implications. . and it is being used to set program objectives under the Government Performance and Results Act. I convinced them of the need to measure results as we attacked these problems. I have championed a new relationship with the States which allows our agency to imitate many of the effective State-managed cleanup programs.
As a result. This action was prompted by a history of chemical incidents occurring in the high school. carbon tetrachloride (volatile and carcinogenic) and carbon disulfide (volatile. the head of the high school science department discarded ammonium phosphide. thorium nitrate and uranium tetrachloride). In addition. many of . volume. In July. flammable.000. ammonia and sulfuric acid based drain cleaner stored adjacent to each other ruptured and created an acid vapor cloud and chlorine and phosgene gas. flammable and carcinogenic). My effort began with a request for an accurate chemical inventory from all sections of the school department and a review of their chemical handling practices. and location of the hazardous materials present throughout the school system. teratogens (capable of causing birth defects). I was then able to identify and prioritize the hazards present throughout the school system as a means to most effectively respond to the problems detected. In order to initiate a hazard analysis of the school system.The New Federal KSA . radioactive materials (e. Understanding the materials present at the school enabled me and my group to understand the issues associated with these substances. type. Using this information. narcotic poison). a water reactive material. GS-301-13) Ability to manage SH&E services in the area of fire and life safety in a multidisciplinary laboratory-based research organization. The preparation of the chemical inventories provided this basic information.60 Real KSA Samples to Launch your Federal Career | 87 KSA Sample #50: (Safety and Environmental Management Specialist.g.g. I determined that 40% of the inventory were human carcinogens. ethyl ether and cumene). a fire in the facilities maintenance warehouse at the high school became a serious hazardous materials incident when pallets of bleach. I had to identify the number. The presence of the facilities maintenance department. cyanide salts and bromine gas). The first step I took was to create an accurate chemical inventory along with a copy of the material safety data sheet (MSDS) for each item listed on the inventory. via the sanitary sewer which resulted in the destruction of a portion of the sanitary sewer when the material detonated. During my review.g. In 2009. The total cost of this event was approximately $500. The middle school and elementary schools were better able to locate and identify their chemical inventories. and potentially explosive materials (e. Chemicals were found to be stored throughout all areas of the high school. and an active arts and science departments acted to significantly increase the size and scope of the chemical inventory at the high school. and mutagens (capable of causing genetic damage). I also noted that the chemistry curriculum was heavily involved with the use of organic solvents such as benzene (volatile. It took me nearly four months to acquire a complete and accurate inventory from all departments within the school system. storage and usage of chemicals had become. In 2007. but this was primarily due to the reduced size of their inventories and its limited use within certain areas of the school. The staff and administration did not realize initially how decentralized the purchasing. I also noted the presence of a number of acutely toxic materials (e. In May of 2010 I was responsible for creating a chemical management program for the Aldemarle County school system. 2010 I reviewed chemical inventory maintained by the high school science department for Environmental Health and Safety Issues (EHS) issues. The indoor air quality of the school was also compromised during this event by the generation of phosgene gas (a basic chemical warfare agent).
I implemented a centralized chemical storage policy in order to enhance chemical control and accountability. After identifying the major hazards associated with the chemical inventory. contaminated or degraded materials. toxicity or reactivity. One major problem I noted during this evaluation was that the material safety data sheets (MSDS) provided by firms specializing in supplying chemicals to schools were frequently inadequate in terms of quality and detail.The New Federal KSA .60 Real KSA Samples to Launch your Federal Career | 88 the components of the science department inventory posed lesser hazards due to their individual corrosivity. and where possible to reduce the volume of overstocked items. 4 drums and containers of hazardous waste were disposed of during a one time clean out conducted in September of 2010 . I also conducted a massive chemical removal of all materials no longer used by the staff. and to remove the chemical hazards from the classroom. As a result.
consequently even if functional. In addition. presumably for energy savings. all units found to display improper air flow were removed from service until repaired. I also provided the staff with additional training regarding the safe and proper use of the hoods. This effort focused on the elimination of the most toxic reagents as well as the implementation of microscale experiments as a means to reduce the volume of materials used or generated. I initially found that the exhaust fan had been removed from the majority of the units. and d) the generation of hazardous waste. Also. once a ductless fume hood is installed. of the Aldemarle County school system I noted that the staff rarely used the chemical fume hoods in the science area. it became obvious that many of the units were in a state of disrepair.00 per year. A final and fatal flaw was also detected for all chemical fume hoods. In addition to the actions noted. GS-301-13) Skill in using technology to engage and facilitate interactions with customers and stakeholders.00 to $ 2000. The remaining units were found to be equipped with improperly sized and balanced intake and exhaust fans. each teacher is now required to justify the use or generation of any material that may generate a substance with an NFPA ranking of 3. Based on my experience. Upon closer examination. During my review. In addition. when tested with smoke. This price ranges from $350. and health and safety. c) protective equipment required. the only annual cost to the customer is the filter(s). All hoods were found to be constructed with the exhaust located adjacent to the intake for each unit.60 Real KSA Samples to Launch your Federal Career | 89 KSA Sample #51: (Safety and Environmental Management Specialist. During my survey.The New Federal KSA . Based on new ductless technology I recommended the installation of ductless fume hoods (also referred to as a "HVAC-free fume hoods"). I was able to persuade the science department on researching and adopting a less toxic curriculum as a means to promote pollution prevention. In addition. This process has been supported by the adoption of a chemical use review policy which requires the staff to review each procedure with regard to: a) hazards associated with the activity. and a ductless fume hood does not affect the cost of heating and cooling like that of a conventional fume hood. The cost of these hoods is substantially lower than that of a conventional fume hood. each hood has been labeled to indicate the safe work area within the hood as well as the proper sash height for safe operation. I worked with an architect and certified industrial hygienist to correct and resolve these deficiencies. The School Committee also adopted a formal review policy which prohibits student use of any materials or the generation of any reaction byproducts which have a National Fire Protection Association (NFPA) hazard ranking of 4 or carcinogens. approximately half the units or associated ductwork were found to leak contaminants into the building. . the hoods could not remove contaminants from the classrooms and laboratories without reintroducing the materials to the building. b) potential impact of air quality.
and interpreting. I was tasked with making the accounting department paperless. A generalized financial statement function is incorporated into the General Ledger system to provide ad hoc reports in a familiar accounting format. I use the general ledger transactions for specialized reporting. KSA Sample #52: (Supervisory Accounting Specialist. revenues. General ledgers remain the hub of financial activity that occurs throughout the business. I have saved the company thousands of dollars in errors and increased quality control measures. By establishing a consistent set of account numbers from which each unit selects only the accounts relevant to it. I run allotment reports to reconcile 3. accounts payable. allocations. During my tenure as an Assistant Treasurer. If it does not balance I have to go in and make correcting adjustments and entries. Financial reporting is the process of recording.The New Federal KSA . . I define the corporate structure in a series of codes prefixed to the specific cost account code. which required me to work closely with the information systems team to automate the department. I also helped develop an automated process for invoices which saves the company space and time in filing invoices. Each day journal entries have to be input into the automated system and reports are generated to reconcile the entries. state receivables and necessary account adjustments. It provides extended flexibility in combining account information so that most financial reports for the organization can be produced. The journal book is a user-defined grouping of the general ledger transactions. writing up reports on my analysis and explaining to the IT personnel exactly what I needed to automate the different accounting policies and procedures. system codes. and recognizes me daily in regards to my great performance. in terms of money. I have had extensive experience with general ledger processing systems. Since the department has been automated. viewing and releasing journal entries. Every month I have to run different financial reports that include month end closeout. The automation enables the company to save valuable time and expenses in training new employees. recurring journal entries. GS-501-9/14) Knowledge of complex automated accounting systems in order to monitor and manage an accounting function that utilizes multiple accounting systems. I was responsible for analyzing all procedures.60 Real KSA Samples to Launch your Federal Career | 90 2010. The President of the company refers to me as the mentor. the general ledger enables me to create journal books. accounts receivables and cash ledger transactions. financial transactions. The invoices are filed and maintained on the automated system. I assign journal books to journal entries. The General Ledger system has been generalized to incorporate multi-level management reporting. Through our current automated system Lawson.5 million in ach payments. it becomes very easy to assemble consolidated reports.5 million in allotment payments and ach reports to reconcile 1. the CFO has stated that the department has run the most effectively and efficiently since the company opened 53 years ago. resolving problems with payment distribution. In effect each unit of the organization has its own chart of accounts for detail reporting. My daily routine involves posting journal entries. and events with economic consequences for the entity. In my evaluations since I automated the department. reconciling journal entries and printing reports from journal entries. In my current position as an Assistant Treasurer. cash flow and trial balances. reporting.
which requires me to get up all general ledger accounts. I have to produce reports daily and inform upper level manage of any inconsistencies or errors.The New Federal KSA . and post and reconcile journal entries daily. .60 Real KSA Samples to Launch your Federal Career | 91 We are currently in the beginning stages of testing a new automated software program.
These strategies include coordinating with other executive agencies and outside stakeholders.The New Federal KSA . I negotiate with them to achieve consensus. we had the fewest weather-related traffic accidents in 12 years. I selected a General Assembly committee Chair to introduce a study resolution requiring the Department. I led the development of a new information management system. the utility companies. When key interest groups oppose the Department’s legislation. Companies must now pay for moving their utilities from rights-of-way. this was not .60 Real KSA Samples to Launch your Federal Career | 92 KSA Example #53: (Supervisory Budget Analyst. I manage a $1. The same legislator introduced the resulting legislation the following year and it was passed by the General Assembly. The Department negotiated with all of the interest groups and designed an acceptable approach. develop a proposal. and report back to the General Assembly the next session. These decisions are based on the Department’s 10-year Mission and Values statement. several years ago during a particularly bad winter we made a decision to spend additional money on snow removal and to reduce funding for lower priority maintenance such as spring/summer grass cutting along the highways. As Assistant Director of Policy for the Oklahoma Department of Transportation. The Fiscal Management System was designed to ensure that financial and manpower reports would be accessible to all senior managers and that the information would be used in the Department’s strategic planning process. Two major utility companies were opposed to the proposal. In previous years. I participated in determining expenditures for the Department’s divisions and programs--an annual budget of $3 billion. the Department had been severely criticized for not responding quickly and appropriately to hazardous road conditions. GS-0560-11/14) Ability to identify key policy issues and make recommendations to senior management officials. which is composed of Department heads from the internal audits and finance offices. which follows the Oklahoma Secretary of Transportation’s goals. and other stakeholders to collaborate. Before making this decision. For example. this savings is reflected in the Department’s budget. For example. I have designed budget strategies to support Departmental priorities. As a member of the Department’s Steering Committee. I met with Committee members to review upcoming expenditures and how this budgeting shift would impact various office budgets. and a team from the information systems office. and targeting State legislators as patrons. As a result of our decision. where possible. and the Department received very high marks from New Jersey citizens. We set priorities by monitoring expenditures relative to forecasts for each program and the prior year’s expenditures.2 million budget and play a leadership role in setting manpower levels for all Department offices. As member of the board of the seven-member Executive Committee. the Department was interested in clarifying the law with respect to payment when utilities must be moved from a Transportation Department right-of-way.
There was widespread discontent with the performance of the OT. investors. the notion of promoting collaborations between scientists in Federal laboratories or academia and their industrial counterparts was an anathema. and succeeded in including the phrase “transfer of knowledge and technology” as part of the new mission statement for the campuses. plagued with tremendous unrest as to the direction and future of technology transfer. national goals and requirements. The new system has been in place for two years and has been praised by managers throughout the Department.GS-0301-14) Ability to develop new initiatives/thrusts. making technology transfer a sanctioned university activity. I proposed. lobbied for. I had established the CTD as an important member of the technology transfer community and assembled strong networks with national and international biotechnology and pharmaceutical companies. The OT is charged with the successful and appropriate commercialization of technology developed in Federal Laboratories. These networks have proven vital to this day. When I was recruited to head the Office of Technology (OT) it was fighting for survival. and economic development issues pro bono. Unlike traditional career paths. The community rallied and provided the CTD with counsel on legal. With an annual operating budget of $5 million. policies. where one position leads naturally to the other. My vision for the CTD. the largest and most influential not-for-profit technology transfer operation in the world. Common wisdom dictated that technology transfer was doomed to fail. patent prosecution expenditures of over $7. My ability to communicate my expectations of the CTD as an economic engine for the State allowed me to garner the support of the local business community. venture firms. I shared this vision with the top administrators of two research campuses. I moved from the academic world to the Federal Government as head of the Office of Technology (OT). and administrative structure. Later in my career. and proposals from customer. I met weekly with these officials and successfully argued that a Center for Technology and Development (CTD) should be created and given responsibility for all patenting and licensing activities. market. Their backing was critical to obtaining support from the State Legislature.60 Real KSA Samples to Launch your Federal Career | 93 the case with the older system. Technology transfer--the successful commercialization of inventions and innovations that arise from the not-for-profit sector--was virtually unknown 15 years ago.The New Federal KSA . strategies. This office was created to implement the requirements of the Federal Technology Transfer Act. A handful saw it differently. KSA Example #54: (Supervisory IT Specialist . I have followed a course in which a combination of factors have led me to envision and launch novel and nontraditional enterprises.5 million and a royalty revenue stream of $30 million. arguably. and service providers. Indeed. even if legislation was enacted to encourage such interaction. technical. Within six months. The most important illustration of this core competency is my work as a pioneer in the field of technology transfer. including its mission. giving rise to numerous investigations and the need to . I was among them. was adopted on both campuses. the OT is.
It was clear something had to change. From a management perspective. the OT has accomplished a remarkable turnaround. and opened an important dialogue with our customers to assess their needs and requirements. we have signed a record number of license agreements.60 Real KSA Samples to Launch your Federal Career | 94 address 75 Corrective Actions. patented important new technologies. In my first staff meeting. and they are working as a cohesive group. we wrote a new mission statement. reached a record level of royalty income. Productivity has increased by 40 percent and is at an all-time high. the OT is a well-run. Most pre-existing EEO and personnel grievances have been resolved. In the last fiscal year. and employee morale has improved significantly. The OT has successfully completed all but two of the 75 Corrective Actions. reorganized the Office. proactive and productive organization. . In short. reassigned some staff members. Under my leadership the OT’s performance has improved dramatically. We have attracted and hired competent and energetic staff. appointed key personnel. I embarked on a process of evaluation and strategic planning for every unit. Working together. I set forth my vision for the OT. The OT was viewed with suspicion and concern by insiders and outsiders. and systematically reviewed our portfolio to eliminate obsolete cases.The New Federal KSA . established policies and procedures. gathering advice from staff at all levels within the organization.
I directed. Power River Basin (PRB).The New Federal KSA . I organized and led a team within the Statistics and Methods Group to set up the workshop and to attract presenters and an audience throughout the organization.. when the Statistics and Methods Group was formed. I have also demonstrated the ability to plan and organize team projects and motivate team members in my roles as: Assistant Office Director of the Statistics and Methods Group. Illinois Basin (ILB). My team managed sensitive information such as the historical data for coal commodity spot market prices which are proprietary and not available for public release. average weekly coal commodity spot prices. and conducted DTA 's Model Quality Program.e. Central Appalachia (CAP).60 Real KSA Samples to Launch your Federal Career | 95 KSA Sample #55: (Supervisory Mathematical Statistician. and average cost of metallurgical coal at coke plants and export docks. team leader of the Common Data Definitions Team. and Uinta Basin (UIB)) in the United States. Eastern coal production trends. listening to their concerns about the new environment. or CNMR. and supervisor in the former Quality Assurance Division. Participated in and led various teams engaged in improving the quality of Data Transparency Administration (DTA) data. Assured that DTA's models and analyses were professionally creditable. and were appropriately used and described in publications. For the past several months I have shared the responsibility for carrying out duties of Assistant Director. As team leader. GS-1529. The report summarizes spot coal prices by coal commodity regions (i. complied with legal requirements in DTA's charter. The purpose of the workshop was to hear from both the authors and reviewers on what constitutes a good review and what their concerns were. and oversaw the work of nationally-recognized experts under the Visiting Scientist Program in evaluating existing capabilities and developing improvements. with a primary focus on the development and appropriate use of the National Energy Modeling System (NEMS). One of the teams for which I was responsible was Category XI Review Team. monthly coal production. I have also helped to ensure that the workload is evenly distributed and that projects are on track. designed. An example of planning and organizing team projects is the team effort to develop a Category V workshop in April 2007. and ensuring that they understood and appreciated their new role. The first report we produced under this new procedure was called the Coal News and Markets Report. I accomplished this by working with individual team members. .11/14) Ability to plan and organize team projects and activities and motivate team members to accomplish their work. asking for their suggestions. team leader in the Statistics and Methods Group. I directed academic researchers in the Independent Expert Review Program. Through the team's synergy the result was a well-attended workshop that provided a forum for both authors and reviewers. conducting staff meetings to discuss timely issues and to keep staff members informed. The report includes data on average weekly coal spot market prices. I helped make the transition successful from a group of enforcers to a group that would work as partners with the rest of DTA. The review procedures developed by this team became the norm for reviewing publications in DTA. I advised my superiors on programs and problems that impacted the activities of other offices and recommended solutions. Statistics and Methods Group representative to Quality Council. Northern Appalachia (NAP). As a GM-13.
I reviewed the team's work to ensure consistency. I identified training and developmental needs of the team members and made provisions for training as required.60 Real KSA Samples to Launch your Federal Career | 96 While serving as the Team Leader of the Coal and Statistical Methods Team. I planned and directed the development of statistical methods for editing. I functioned as Supervisor of the Statistical Design and Evaluation Branch. For the three positions listed above. I also provided expert advice on statistical matters to top management in the Department. .The New Federal KSA . technical competence and compliance with policy regulations and DTA's standards. quality. coal fired plants maintenance and other aspects of survey methodology. nonresponsive imputation. including quality of tabular and graphical presentation of data. universe lists. and directed the review of statistical methodology and techniques for proposed energy data collection programs developed in the Department of Energy or by DOE contractors. Region II.
which involved daily interaction with the officer in training.60 Real KSA Samples to Launch your Federal Career | 97 KSA Sample #56: (Supervisor Police Officer. locking purses and valuables in their desk or challenging unrecognized persons in office). crime prevention and security. I developed scenarios for the officer in training to obtain facts and complete the appropriate crime/incident report (i. To assist with the development of the officers’ skills I developed a weekly agenda outlining the objectives I wanted to reach. I evaluated and corrected his/her performance. I would critique the report content. I educated office managers and employees regarding useful information in safeguarding their office (i. After the officer completed the report.The New Federal KSA . I created a checklist of specific tasks to be performed for each patrol. As a senior patrol officer of five years with the Federal Protective Service. While taking a theft of Government Property Report. I used the opportunity to emphasize crime awareness and prevention techniques to the customers. . GS-0083) Skills in course development presentations and evaluations in the fields of law enforcement. As the officer in training performed those tasks. discussion of General Services Administration (GSA) policy and procedures.e. as necessary. evaluated the daily/weekly performance of the officer and lead by example. I was regularly assigned the duties and responsibilities of training newly assigned officers. answered questions. simulated theft of government property). For example: In training a new officer on conducting a security patrol.e. as well as instructing the officer on gathering information for the report.
I collected evidence and interviewed numerous witnesses. and the Office of Campus Police Services here at University of Athens. techniques and methods. and have advised my supervisor on crime prevention matters in order to eliminate or reduce crime. detailed knowledge of standard police operating requirements and proficiencies in the use of specialized weapons and equipment. Federal. 2004. faculty and staff of the university work together in building a safer campus community. performed traffic control duties and responded in a disciplined. and organized manner to emergency calls.The New Federal KSA . GS-0083) Knowledge and ability required to perform recurring and emergency duties as Police Officer.60 Real KSA Samples to Launch your Federal Career | 98 KSA Sample #57: (Supervisor Police Officer. I have also served as a desk officer and have used established office procedures and guidelines to dispatch a variety of directions and information to officers on patrol. CAP has been a great success in the area. to include: specialized law enforcement and investigative procedures. preservation. During my career I have applied a number of laws depending on the occasion I happened to be pursuing. and preparing investigation reports. This program was run by the local police headquarters. Campus Police. the students. I have conducted preliminary/follow-up investigations and always taken extraordinary precautions in gathering and preserving evidence. Courses included: . As a law enforcement officer for the last five years I have on multiple occasions had to investigate traffic accidents to determine cause." I received instruction in: Officer Safety and Survival Communications and Interviewing Techniques Criminal Law Detention and Arrest Narcotics Dynamics of Terrorism VEP Protection Firearms Proficiency Physical Training Techniques Driver Training I also completed 40 hours and received a certificate of Police Investigator Training at FLETC May. questioning witnesses and principals. During my five years as a police officer I have not had one case dismissed based on a technicality due to evidence tampering. programs. As a graduate from the Federal Law Enforcement Training Center's (FLETC) "Glynco Basic Police Training Program. State and local laws and General Services Administration (GSA) regulations governing Federal Buildings. Since its inception crime at the Campus has decreased by 25%. and a detailed knowledge of constitutional law. I have performed crime awareness functions including displays. It has been a team effort in which our police officers. I have also apprehended and detained a number of violators. or police reports. inspections. and to issue citations as necessary. In 2003 I introduced The Crime Awareness Program (CAP) at the University of Athens. professional.
a cap-stun pepper spray canister. . an "ASP Baton" retractable baton. As a police officer with the Federal Protective Service for the past five years. following up on report investigations submitted by other officers. Additionally. Each of these pieces of equipment requires specialized training and annual certification.The New Federal KSA . I worked mandatory detail for the day shift. in Georgia. I am required to carry a Smith and Wesson 40 caliber semi-automatic pistol.60 Real KSA Samples to Launch your Federal Career | 99 Introduction to criminal investigation Informants Undercover Operations Surveillance Sources of Information Burglary Investigation Interviewing Execution of Search Warrants Federal Firearms Violation Narcotics (Drug of Abuse) Sex Crimes Upon completion of the course. I am required to maintain proficiency as a police officer through attending mandatory training at the FLETC Glynco Center Training Academy. I was required to attend recertification and employee professional development at the Federal Law enforcement Training Center. a Motorola portable radio and a pair of Smith and Wesson steel handcuffs.
the Administration for Children and Families. interpersonal and discretionary communication to deal with high level officials in the public and private sectors on highly sensitive and/or confidential matters and issues. These activities included stakeholder meetings. appropriate use of investigative tools and techniques. in adopting the Finding Your Way to a Healthier You Reporting Form. Up until 2006. This involved the preparation of both public-release information and internal organizational documents related to specific initiative findings from one or more of the stakeholder organizations. obesity. and the coordination of contractor activities. beginning in 2002 to present date. This initiative aims to be a primary source of dietary health information for policymakers. I was responsible for communications involving all aspects of the program. and the . I have seven years of experience communicating orally and in writing with government officials. Progress toward overall program goals was consistently followed-up. Department of Health and Human Services. and private and nonprofit stakeholders on issues related to Dietary Guidelines and well-being. the Dietary Guidelines Advisory Committee. and "keeping foods safe" to avoid food borne illness. In my most recent experience. nutrition educators. U. The Fact Sheet is being used today and it is accepted by most insurance carriers. the U. and protection programs. Based on the latest scientific evidence. Administration for Children and Families.The New Federal KSA . Public Health Analyst. the 2005 Dietary Guidelines provides information and advice for choosing a nutritious diet. the Administration on Developmental Disabilities. and protocol testing. the American Academy of Pediatrics Association. essentially carving out obesity-related care from the scope of benefits. documented and recorded to ensure all individuals involved in the initiative were updated as required. I also serve as a consultant to the U. such as. which provide risk factors for diabetes and other chronic diseases. medical associations. and health providers. In 2007 I was contracted by the Task Force on Obesity.60 Real KSA Samples to Launch your Federal Career | 100 KSA Sample #58: (Supervisory. each involving multiple stakeholder groups and/or individual contractors.S. as well as CDC scientists working on related programs. including strategic planning of dissemination and training events.S. maintaining a healthy weight. achieving adequate exercise. health professionals. This effort requires me to provide research data to support local efforts to initiate and/or improve existing health. External program communications involved working with profit and non-profit stakeholders. many insurance carriers were denying claims submitted with “obesity” codes. materials research and development progress. and the Private Sector Advocacy Advisory Committee to develop an Obesity Coding Fact Sheet to help pediatricians and other health care professionals with coding for obesity-related health care services. I gained endorsements from national and international organizations. and advocacy groups. GS-0685-12/14) Expert ability and skill in oral and written. Internal program communication involved providing health scientists and program administrators with information gained through project initiated activities. Department of Agriculture (USDA). Department of Health and Human Services (HHS). I train NIH examiners in the implementation of data collection tools and procedure standardization efforts to facilitate consistent collection and analysis of overweight and obesity national figures. national health organizations. I serve as the Regional Training Director for the Dietary Guidelines for Americans Initiative.S.
2006. I authored Healthy Beginnings: Guidance on Obesity at Work. published letters to the editors. wrote abstracts and responded to public inquires.60 Real KSA Samples to Launch your Federal Career | 101 Alliance for a Healthier Generation. France and Canada are also using the revised Reporting Form. I wrote a chapter in the Prevalence of Overweight Among Anchorage Children: A Study of Anchorage School District Data 1998-2003. . and Modifiable Environmental and Behavioral Determinants of Overweight among Children and Adolescents June 22-23. I have also participated in and presented at several national and international conferences. 2004. Spain.The New Federal KSA . Canada. including: Site Specific Approaches on the Prevention or Management of Pediatric Obesity. Maryland. July 14 -15.
The New Federal KSA - 60 Real KSA Samples to Launch your Federal Career | 102 KSA Example #59:( Supervisory Security Specialist, GS-0080-12/14) Knowledge of formulation and application of security policy, procedures, systems, and programs involving the loyalty and reliability of people. As a Supervisor, for the Security Management Division in the General Services Administration (GSA), National Capital Region (NCR) Office of Security, I led the reinvention of my agency’s personnel security process. In the year before my appointment, a high-profile hiring initiative had resulted in about 400 selections. However, at the end of the fiscal year the agency had not made any appointments because of a backlog in security investigations. By the time the security clearances were processed, the best candidates had found other jobs. I was asked to serve as Security Chief because I had a reputation as a manger who could achieve results quickly. The agency’s priorities included strengthening border enforcement and improving immigration services. These priorities had national ramifications because they related to policies backed by the White House and Congress. We requested and received additional resources to hire Border Officers and support staff to implement the immigration strategies. The White House and Congress expected the agency to demonstrate results in border enforcement and naturalization within the fiscal year. The recruitment, security clearance, and training of staff had to be accomplished expeditiously without sacrificing quality in the security process. Due to the Government shutdown and furloughs in the first quarter, the agency had only six months to hire and appoint 4,000 employees. At that time, personnel security investigations averaged eight months. I led a comprehensive review of the process and identified four major systemic problems: severe delays in screening applicants for entry on duty; less than state-of-the-art software; lack of resources in field security offices; and no written guidance on procedures for security clearance decisions. All aspects of the process had to be revamped. To address the system delays, I delegated entry on duty and suitability adjudication authority to the Field Officers, and provided adjudication training to ensure that employment decisions would be consistent throughout the agency. I worked with the Office of Personnel Management (OPM) to automate case files transmissions, which eliminated an average of three months from the process. Further, the new agreement with OPM gave us on-line access to investigative information as it was reported, and made it possible to grant waivers to permit entry on duty in as little as two weeks. Automated linkages are now in place in all four of our Field Centers. I then negotiated and entered into an agreement with the Director of the U.S. Office of Federal Investigations, which agreed to provide fingerprint results within eight calendar days of their receipt. Previously, the process had taken as long as three months. In addition, I directed the development, issuance, and implementation of Standard Operations Guidance for entry on duty decisions. This was the first written guidance to be published in 20 years. None of this would have been possible without my leadership, which earned the full cooperation and support of my staff. I encouraged them to share my vision of a streamlined personnel security process. All of my employees joined the effort and we formed a truly effective team. Working together, we implemented new security investigations methods and gained the respect and trust of employees within our agency and throughout the Federal investigations community.
The New Federal KSA - 60 Real KSA Samples to Launch your Federal Career | 103
As a result of my efforts, 4,003 permanent and part-time employees were hired. Processing time for entry on duty security decisions was reduced from 195 to 20 days, on average. This streamlined process made it possible to screen 14,000 prospective candidates for law officer positions nationwide. I received the agency’s Meritorious Service Award for these achievements.
The New Federal KSA - 60 Real KSA Samples to Launch your Federal Career | 104 KSA Sample #60: (Statistician, GS-1530- 11/14) Ability to identify, assess, and resolve complex quality assurance problems in survey and data collection programs and analysis. I have worked on projects that used data analysis to identify and assess quality assurance problems in survey data collections. The projects are: reconciling end-use sector data from different sources, assessment of the quality of data pertaining to alternative fuel vehicles, natural gas data quality coordinator, and projects in the Environmental Protection Agency (EPA) Quality Assurance Division that involved investigating data discrepancies and evaluating quality control procedures that were in place. As part of these projects I developed recommendations to resolve the quality assurance problems and to improve the data collection procedures. Perhaps the most complex quality problem in data collection programs and analysis that I have encountered over the years pertains to data on end-use sectors. EPA has two types of data collection programs: collections from energy suppliers and collections from end users. It is sometimes necessary for users both within EPA (e.g. modelers) and outside (e.g. policy makers) to combine data from theses sources, resulting in questions on why there are differences. I have performed detailed investigations of the differences in data series and have presented the findings in the Stateof-the-Data report series and in briefings to EPA staff, including Senior Staff and the Administrator. During a recent briefing, the formation of an end-use sector team was discussed and the analyses I performed served as background and a starting point for the team. Challenges pertaining to price data on end-use sectors have emerged in the natural gas redesign project that the Statistics and Methods Group is working on in partnership with Natural Gas division. Due to industry restructuring, the coverage for the industrial sector has decreased dramatically. I proposed and took the initial steps towards the development of a study to determine the feasibility of collecting data from industrial end users to solve the declining coverage problem. In addition, I oversee work on assessing the quality of data pertaining to alternative fuel vehicles. This involves guiding a staff member in examining data from different sources, presenting the results and developing recommendations to improve the quality of the data and the quality assurance procedures. Recently, as data quality coordinator for natural gas, I oversaw projects pertaining to the quality of the natural gas data. An example is a project to determine why the magnitude and direction of the balancing item for natural gas in supply/disposition tables has changed in recent years. I made suggestions to the principal analyst for areas to investigate further and ensured that the project was meeting customer needs. The results of my suggestions culminated are reflected in a report written and published in 2008 titled The Role of Natural Gas in a Low-Carbon Energy Economy.
Assessment centers utilize a variety of competency-related assessment simulations. questionnaires. interviews.e.The process by which the certifying action is taken on a returned Certificate of Eligibles by the Human Resource Office to comply with legal and regulatory selection procedures.A person having the authority. work samples.The New Federal KSA . Applicant . Appointing Officer . Examples of assessment tools include rating schedules. written tests.A procedure by which additional points are added to the ratings of eligibles based upon an assessment of competencies/KSAs pertaining to specific job-related criteria that were not previously measured. called job dimensions (i. or other group that demonstrates a person's proficiency in the job-related competencies/KSAs. including group exercises. or by duly delegated authority.A certification developed by an agency. Augmentation . The behavioral consistency method operates on the assumption that past behavior is the best predictor of future performance.The person who is ultimately appointed to a position. and who enters on board with the hiring agency. competencies/KSAs). Agency Certification Program . fact-finding exercises. to appoint.A device or method used to measure the degree to which an applicant possesses the competencies or KSAs necessary for successful job performance. Behavioral Consistency Method . Assessment Tool .60 Real KSA Samples to Launch your Federal Career | 105 GLOSSARY Ability . group of agencies.A method of evaluating a person's training and experience by asking candidates to describe their major achievements in several job-related areas identified for the position. or promote individuals to positions in an agency.A person who applies for a vacant position. Appointing Authority .A competence to perform an observable behavior or a behavior that results in an observable product.The legal or regulatory basis on which a specific appointment may be made to a Federal civilian position.A method of evaluating a candidate's job-related competencies/KSAs using multiple raters and exercises to evaluate each competency. employ.. Bilingual/Bicultural Certification . and structured interviews. Appointee . in-basket exercises. . and role-playing. by law. An agency certification program does not have to be recognized by a professional community.A special hiring program established under the Luevano Consent Decree to hire eligible applicants who meet the program's criteria into positions for which a proficiency in the Spanish language or knowledge of the Hispanic culture is beneficial. Assessment Center . Auditing .
Closing Date .An applicant receives bona fide consideration when his or her name is within the group of three eligible candidates referred to the selecting official on a certificate list and a legal appointment is made from the certificate. status belongs to the individual. Competitive Examining .The date beyond which applications for an advertised position will no longer be accepted. an evaluation of an applicant's education and experience. .A person's basic eligibility for assignment (for example. submitted to a selecting official for appointment consideration in accordance with the competitive selection laws and regulations. by transfer. Competitive Status . may consist of a written test. demotion. knowledge. The process used to fill civil service positions with candidates who apply from outside the Federal workforce. or reinstatement) to a position in the competitive service without having to compete with members of the general public in an open competitive examination. Competencies identified as critical for a job provide a basis for developing applicant assessments and related products. promotion. not to the position.' Career Conditional Appointment . Candidate . and/or an evaluation of other attributes necessary for successful performance in the position to be filled. Career Transition Assistance Program (CTAP) .An applicant who meets the minimum qualifications requirements for a position.Appointment to a non-temporary position in the competitive service. behaviors. and other characteristics that an individual needs to perform work roles or occupational functions successfully.The New Federal KSA . abilities. and is therefore eligible for consideration. Competency .A list of the highest-ranked eligibles in score and veterans preference order.The competitive examination. which is open to all applicants.A program designed by an agency to actively assist its surplus and displaced employees by providing selection priority for competitive service vacancies.A statement of the general and technical competencies required for optimal performance in an occupation or job family. Under the career transition assistance plan (CTAP). It is also used to enable current Federal employees without civil service status to compete for a permanent appointment and to enable employees with civil service status to compete for other Federal positions. Certificate of Eligibles . measurable pattern of skills. Each eligible candidate is entitled to three bona fide considerations for the same appointment before he or she can be eliminated from consideration. you must notify employees who are surplus or have been displaced from your agency of vacancies that your agency plans to fill in their local commuting area. Competitive Appointment . See also 'eligible. A closing date should be established for each vacancy and must be provided in the job announcement advertising the position.60 Real KSA Samples to Launch your Federal Career | 106 Bona Fide Consideration .An appointment based on selection from a competitive examination or under other specific authority. Competency-Based Job Profile .An observable. reassignment. Once acquired.
you could classify the position into two or more occupational series.An applicant who satisfies the minimum qualifications requirements for the position. and professional certification). accomplishments.' Cut-off-Date .Experience is an indicator of proficiency that relates to the school.. See also 'candidate. professional activity. voluntary or work experiences of the candidate that are related to the competencies/KSAs needed to perform in the job. For example. a typing test would likely be a highly content-valid instrument for assessing a person's qualifications to be a clerk-typist.A source of evidence that a candidate possesses job-related competencies/KSAs (e. If a cut-off date is established. As a result. and there is an immediate need to fill a position. community.A position involving duties and responsibilities closely related to more than one professional occupation. Eligible .g. and job-related education they have received. Interagency Career Transition Assistance Program (ICTAP) .A method by which a candidate's job-related competencies/KSAs are evaluated by reviewing the factual background of a candidate. and therefore is eligible for consideration. The nature of the work is such that persons with education and experience in two or more professions or may be considered equally well qualified to do the work. agency certification program.60 Real KSA Samples to Launch your Federal Career | 107 Content Validity . (See Chapter 4 and 5 CFR Part 330) Interdisciplinary Position . experience. education. to include positions held.' Excepted Service .A document that informs the public regarding a job vacancy.' Crediting Plan . levels of responsibility. but will not be given initial consideration. and instructs applicants regarding how to apply for the vacancy.A term used to describe all civil service positions that are not in either the competitive service or the Senior Executive Service. A job announcement describes the requirements of the job. Displaced Employee . Also called a 'rating schedule.The New Federal KSA . .The date after which applications will continue to be accepted. or notice of proposed removal for declining a directed reassignment or transfer of function outside of the local commuting area.A current agency employee serving under a competitive service appointment in tenure group I or II who has received a specific reduction in force (RIF) separation notice. home.The Interagency Career Transition Assistance Plan (ICTAP) is a process by which employees who have been involuntarily separated may receive selection priority for jobs in agencies other than the one in which they were previously employed. it must be provided in the job announcement advertising the position.A characteristic possessed by an assessment instrument whose contents accurately reflect actual job requirements. A cut-off date may be useful where large numbers of applications are expected over an extended period of time. Job Announcement . Indicator of Proficiency . Also referred to as 'face validity. Experience .
Skills. or mother. specialty. Noncompetitive Action .An acronym for 'Knowledge. or who is a child of nationals under certain circumstances.' National . and/or geographic location. The duration of the open period must be sufficient enough to provide adequate public notice of the vacancy. Swains Island.An appointment to or placement in a position in the competitive service that is not made by selection from an open competitive examination. who meets the definition provided in 5 U.g.Qualifications that an applicant must possess. widow. A noncompetitive action includes (1) all of the types of actions described under in-service placement. Minimum Qualifications . and (3) appointments and conversions to career and career-conditional employment made under special authorities covered in 5 CFR Part 315. at a minimum. Also known as 'dual certification.60 Real KSA Samples to Launch your Federal Career | 108 Knowledge . spouse. § 1408.5 grade point average on a 4..' With certain important exceptions (e. and must be clearly specified in the job announcement.S.A veteran.C.701. This program permits the hiring of any individual with a baccalaureate degree who has at least a 3. OPM recommends that agencies prescribe an open period of no fewer than five (5) calendar days.A placement made under the authority of 5 CFR Part 335. KSAs . VEOA) only career status employees may apply for positions that are to be filled under merit promotion procedures. and the Northern Mariana Islands). and that is usually based on current or prior Federal service. Merit Promotion Procedures . (2) appointments of non-Federal employees whose public or private enterprise positions are brought into the competitive service under title 5 CFR Part 316. such as a College of Arts and Sciences).The concurrent referral of an applicant to more than one grade.A letter that notifies an applicant of the status of his or her application. Minimum qualifications are typically expressed in terms of job-related years of experience or education. i. and Abilities. Multiple Certification . 'Promotion and Internal Placement.' An applicant's qualifications for a position are often determined with reference to the KSAs that are relevant to successful performance in that position. Outstanding Scholar . Preference eligibles are entitled to have 5 or 10 points added to their earned score on .0 scale or is in the top 10 percent of his or her graduating class (or of a major subdivision.. Preference Eligible .The period during which applications may be submitted for consideration.e.S.C.The New Federal KSA .A hiring program created by the Luevano Consent Decree. to be eligible for hire or promotion under the competitive system. Open Period .A body of information applied directly to the performance of a function. Applicants who do not meet the minimum qualification requirements for the position receive no further consideration. Notice of Results . course credit hours or a combination of the two. § 2108. or who meets other requirements described in law at 8 U.A person who was born in an outlying possession of the United States on or after the date of formal acquisition of such possession (including American Samoa.
& sect.. who either had a competitive status or was serving probation when separated) into the competitive service as a career or career-conditional employee. the system of rules and regulations that applies to most civil service positions. Professional Certification .A professional certification is an indicator of proficiency that takes into account the certification that is issued and recognized by a specific general professional community or industry that demonstrates a person's proficiency in the competencies/KSAs needed to perform the job. Selective Factor . quality ranking factors are not used as a 'screen out' factor. If an employee on the RPL is qualified for a vacancy that exists within his or her local commuting area.A professional activity is evidence of substantial contributions to a profession that is related to the competencies/KSAs needed to perform the job. to inservice placement action such as promotions. SES positions are excluded from the competitive service. Applicants who do not meet a selective factor are ineligible for further consideration.An applicant who has satisfied requirements for competitive status.e. .Special placement priority that is given to a candidate who was previously denied consideration due to erroneous or lost consideration. Unlike selective factors. Priority Consideration . however. Selective factors are applied in addition to minimum qualifications.Quality ranking factors are competencies/KSAs that are expected to enhance performance in a position. Reemployment Priority List (RPL) . Reinstatement . Skill . Reinstatement Eligibility . 3309).C.S.A list of employees within the local commuting area who have been separated from your agency due to reduction in force (RIF) or work-related injury. Preference does not apply. Status Applicant .Non-competitive appointment of a person formerly employed in the competitive service (i. Status Employee . you must (with few exceptions) select that employee before hiring anyone from outside the agency. competency.An observable competence to perform a learned psychomotor act.The employment system that applies to any positions that are classified above GS-15 and involve executive management and high policy-making responsibilities.The conditions under which a person may be reinstated into the competitive service.A current Federal employee who has competitive status.The New Federal KSA . or special qualification without which a candidate could not perform the duties of a position in a satisfactory manner. Quality Ranking Factor .60 Real KSA Samples to Launch your Federal Career | 109 a civil service examination (See 5 U.A KSA. Professional Activity . Senior Executive Service (SES) .
Superior incumbents in the same or very similar positions and other individuals can also be used as SMEs if they have current and thorough knowledge of the job's requirements. Subject-Matter Expert (SME) . The benchmarks provide behaviorally-specific examples of what constitutes high. Surplus Employee . Well-qualified Employee .A current agency employee serving under an appointment in the competitive service. In each structured interview.A person with bona fide expert knowledge about what it takes to do a particular job. Transmutation Table . and low levels of proficiency.An eligible employee whose competencies/KSAs clearly exceed the minimum qualification requirements for the position.60 Real KSA Samples to Launch your Federal Career | 110 Structured Interview . Veterans' Preference . Term Appointment . who has received a Certification of Expected Separation or other official certification issued by the agency indicating that the position is surplus. and his or her responses are scored according to the predetermined criteria or benchmarks.An assessment method in which candidate's job-related competencies/KSAs are evaluated using standard questions that are scored systematically using predetermined criteria or benchmarks for all interviews for a particular job.A special privilege that entitles qualifying veterans to certain advantages in consideration for federal employment.The New Federal KSA . the applicant is asked the same questions in the same sequence.A non-status appointment to a competitive service position for a specific time period not to exceed one year.A mathematical table that is used to convert raw scores obtained by applicants to ratings between 70 and 100. First-level supervisors are normally good SMEs.An assessment method in which a candidate's job-related competencies/KSAs are evaluated based on work-specific activity or simulation of a work activity.A non-status appointment to a position in the competitive service for a specific period of more than one year and lasting not more than four years. medium. Work Sample Assessment . A writing sample is an example of a work sample assessment. Temporary Appointment . . in tenure group I or II.
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue reading from where you left off, or restart the preview.