Hotel and Motel Operations

Chapter Ten

Hotel Operations Can Include Room department  Staff and support activities  Food and beverage department  Miscellaneous hotel operations  .

Comparison of Typical Departmental Incomes Rooms department²70 percent or more  Food and beverage department²15 to 20 percent  .

Steps in the Night Audit Process Add  Yesterday¶s closing balance owed by guests to the hotel Subtract  Payments received today against accounts Add  All charges made today to guest accounts Equals  Today¶s closing balance of accounts owed by hotel guests .

Key Operating Ratios Occupancy percentage = Rooms sold ÷ Total rooms available Average rate = Dollar sales ÷ Number of rooms sold .

Key Operating Ratios Number of guests per occupied room = Number of guests ÷ Number of occupied rooms Average rooms cleaned per maid day = Number of rooms occupied ÷ Number of eight-hour maid shifts .

Career Entry Points Front office  Accounting  Sales and marketing  Food and beverage  .