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Fisher/Paykel

Dishwasher Service Bulletins

Attached are the Service Bulletins for Fisher/Paykel dishwashers from
1/98 to 2/06.

DW001 - Cycle Counter, Air Pump, Micro-switch Lever Kit, F1 Fault
DW002 - Locking Nut, Lid Seal Change, Tub Alterations,
Interchangeability, Bottom Drawer Rubbing on chassis, Added Clip to Dish-
drawer Rack, Filter Plate Locknut, Diagnostics 599034, 918TD / 818S Low
Water Pressure, 918TD / 818S Software Change
DW003 - MK VII Dish-drawers - Coupler Repair Kit
DW004 - Trim Color, Rinse Aid Indicator Light, Drain Hose Cable Tie.
DW005 - Rotor 525736, Drying Fan 525219, Seal P/N 525839, Air Pump
Mount 525478.
DW006 - Dish-drawer Lower Tub Access Tool Diagram, Inlet Hose
Washer, Integrated Badge.
DW007 - Temperature Read Out 818 Only, Fault Display 818, Micro-switch
Lever Kit P/N 525896, DD601V2, Integrated Badge, Lid P/N 525876,
Galvanized Chassis Wrapper, Drain Pump 521505
DW008 - Printed Circuit Board Case - 918TD & 818S Models, “No Fault
Found” Controllers, Air Pump & Exhaust Valve Test V2 Dish-drawer, Lid
Tabs, Micro-switch Lever on Controllers, Bursting of Internal Inlet Hose,
Installation Templates, Rast (Edge Connector) Plugs.
DW009 - Dish-drawer Rotor Change, Mystery F4 Fault On V1 Dish-drawer,
918 Element Stud Change
DW010 - Models 918 & 818 Fill Hoses, Models 918 & 818 Wash
Performance, Models 918 & 818 Top Baskets, Tub Graphics on Dish-
drawer, U3 Faults, DD601 V2 Dish-drawer Drying Fans
DW011 - Tight Baskets, Broken Foot and Foot Housings, Mystery F1
Faults, Technical Bulletin Misprint (DW 007), Drawer Front Panels, Tub
Graphics, Air Pump Failures.
DW012 - Random Beeping and Fault Codes or Cycle Resetting, F3 Faults
on DW920 / DW820, New Color of 918TD Baskets, Sump Leaks on 918TD
& 818S, Template Realignment, Correction to Technical Bulletin DW011 -
Dish-drawer Handle, Drawer Front Mounting Panel P/N 525203 Integrated
Dish-drawer, DD601 Early Tub Replacement or Lid Replacement, Dish-
drawer not Sensing Prime, or Over Filling - Version 2 Models, Dish-drawer
Detergent Dispenser Filling with Water in the Rinse Chamber.

DW013 - Dish-drawer not Sensing Prime and Over Filling, or Retaining
Water After Drain Cycle, Module Packaging, Correct Venting of the
Integrated Dish-drawer, Information for Joiner for Integrated Dish-drawer.
DW015 - Cycle Time Changes.
DW016 - Plastic Cup Rack Fold Downs, New Controllers With the RFI
Filter Incorporated, Pressure Switch - Part Number 388928 - Currently
Unavailable.
DW017 - Incorrect Technical Bulletin Numbering, New Basket, Mega Rack
& Plate Rack for Dishwasher, Leaking Around Light Pipes on Early Dish-
drawer Tubs, Kit for Installing Single Dish-drawer & B1450 Oven in One
Cavity.
DW018 - Wash-Pump Capacitors, Spare Parts Element Kit.
DW019 - New Pressure Switches.
DW020 - Leaking From Loose Tub Rollers, Squealing Rotors.
DW021 - Dish-drawer Doesn’t Beep and LCD Doesn’t Light Up When The
Tub is Opened.
DW022 - New Flood Switch, Locating a Leak in a DW920/820 Dishwasher
( F1 Fault), Integrated Badge Assembly Part Numbers, Rotor Replacement,
U3 Fault.
DW023 - Changes to Mega Rack, Wash Performance Check Sheet.
DW024 - Damage to Rotors, Water Valve Restrictors Blowing,
Condensation Strips, Chassis Condensation-Stop Strip Installation
Instructions.
DW025 - Phase 1 & 2 Drawer Outer Panel Graphics (NZ, AUS), Phase 1 &
2 Air Pump Pressures (NZ, AUS, USA), New Dispenser Coils (NZ, AUS,
USA, UK), F1 Fault Phase 3 Dish-drawer (NZ, AUS, USA, UK), Tub
Latches Clicking Closed Phase 3 Dish-drawer (NZ, AUS, USA, UK), Kick
Strip Defect Phase 3 Dish-drawer (NZ, AUS, USA, UK), Door Assemblies
Phase 3 Dish-drawer (NZ, AUS, USA, UK), Handle Kits DW820/920 (NZ,
AUS), Additions to DW820/920 Parts Manual (NZ, AUS), Wiring Loom
Part Numbers for 818S/918TD (NZ, AUS), Plug Connectors for 813E/913T
Wiring Looms (NZ, AUS).
DW026 - Phase 1, 2 & 3 Integrated Panel Compatibility (NZ, AUS, USA),
Reminder to Fit Condensation Strips (NZ, AUS, USA), Flood Switch
Modification (NZ, AUS).
GEN008 - Electronic Modules - “No Fault Found” Electronic Modules (NZ,
AUS, SGP, USA, UK).
DW027 - DD601v2, DS601v2 (NZ, AUS, SGP) & DD602, DS602 (USA)
Integrated, Version 2 Returned Dish-drawers With Wash Complaint (NZ,
AUS, SGP, USA).

DW028 - F1 Fault Checklist for Phase 3 Dish-drawers - NZ, AUS, SGP,
USA, Full Flood F1’s, Small Puddle F1’s, Dry F1’s, Heater Plate Failures on
Phase 3 Dish-drawers - NZ, AUS, SGP, USA, Damaged Power Supply
Resistor, Damaged Heater Resistor (Heater Element).
DW029 - Installation of DD603 - NZ, AUS, SGP, USA, UK, Latest Phase 3
Dish-drawer Dispenser - NZ, AUS, SGP, USA, UK, Phase 3 Dish-drawer
New Handle and Modified Tub - NZ, AUS, SGP, USA, UK.
DW030 - DD602 Micro-switch Failure - NZ, AUS, SGP, UK, USA, DD603
Tub Removal Tip, DD603 Chassis - Top Installation Tabs, Moulded Tub
Roller Assembly - Improved Design _ (NZ, AUS, SGP).
DW031 - Phase 3 Fill Hose Replacement - NZ, AUS, SGP-ROW, USA,
UK, F1 Fault Checklist for Phase 3 - NZ, AUS, SGP-ROW, USA, UK,
Phase 3 Condensation Problems - NZ, AUS, SGP-ROW, USA, UK, Phase 3
- Open Circuit Thermal Fuse on Heater Plate, NZ, AUS, SGP-ROW, USA,
UK.
DW032 - DD603 Product and Parts Manual changes - NZ, AUS, SGP-
ROW, USA, UK, DD603 Service Manual - All, DD603 User Guide - All,
Dishwasher - Useful Part Numbers - NZ, AUS, SGP-ROW.
DW033 - DD603 Tub Kit - Australia only.
DW034 - Door Logos - NZ, AU, ROW, USA, UK, Integrated Badge - NZ,
AU, ROW, USA, UK, Drain Hose Kit, - NZ, AU, ROW, USA, UK,
Condensation - NZ, AU, ROW, USA, UK, Phase 2 Micro-switches - NZ,
AU, ROW, USA, UK, Filter Plate and Drain Filter - NZ, AU, ROW, USA,
UK.
DW035 - DD601, 602 Harness Chassis Mains - NZ, AU, ROW, USA, UK,
DD603 Filed Return Carton - NZ, AU, ROW, USA, UK, Door Inserts - NZ,
AU, ROW, USA, UK, Panel Controller - NZ, AU, ROW, USA, UK, Drain
Filter - NZ, AU, ROW, USA, UK, Integrated Service Test Handle - NZ, AU,
ROW, USA, UK, Field Return Parts - NZ, Door Latch, Handle Screws,
Controller Case Spares 820/920, Grey / Galvaclean Wrappers, Gauze Fill
Vent.
DW036 - DD602 - Tub Micro-switch - part no. 525893; NZ, AU, ROW,
USA, UK, DD603 - Filter Plate Assembly & Kit Drain Hose Joiner NZ, AU,
ROW, USA, UK.
DW037 - Drain Filter Spare Part - All Markets, DD603 Handle Spare Part -
All Markets.
DW038 - DD603 Draining Problems - NZ, AU, ROW, USA, UK, DD603
Product Pausing Mid Cycle - NZ, AU, ROW, USA, UK.
DW039 - Link Support Phase 3 Dishwasher - NZ, AU, ROW, USA, UK,
DW920 Panel Rear - 521595 - NZ, AU, ROW.

GB-EU. ROW. F1 .Drain Filter Fit to Tubs. DW041 .NZ.NZ only. Drain Filter Trim . USA. TW.Dish-drawer . Dish-drawer U1 Fault .Lower Basket Assembly. AU. Dish-drawer Parts Manuals. USA. DD/DS 603 Controller Summary . USA.Dish-drawer Trim Kits. ROW. Dish-drawer Lid Actuator Spares. DW047 . GB-EU.Dish-drawer . UK.NZ. USA. GB-EU. Dish-drawer F4 Fault .NZ.NZ. AU. UK. Lid Actuators.LCD taking Out Electronic Controllers. S-FDWD-06-01 . AU. GB-EU.NZ.Dish-drawer . ROW. Phase 3. AU. USA. GB-EU. Motor Housing Kits.New Part Number . . DD/DS 603 LCD Condensation . USA. AU. Dish-drawer . AU.NZ. Fault Finding Flow Charts. DD/DS 603 Integrated Door Seal 526466 .Electronic controller Spares.Dish-drawer . JP.Drain Hose Damaged . UK.Poor Wash Performance .Water Inlet Valve. ROW. DW050 . ROW.Fitting New Lid Actuators. USA.New Flex (Power-cord) with Over Mould. (Controller / LCD matching ( from Bulletin DW043 updated) DW045 . ROW. AU. ROW. Poor Wash Performance. Dish-drawer .NZ.NZ.Dishwasher .Lid Seal. USA. DW043 . AU.NZ.NZ.Top Tub Only . Dish-drawer . Dishwasher Hinge Springs.DW040 .NZ.NZ.NZ only. Trim Seal Kit. Controller / LCD matching (from bulletin DW043 updated). Electronic Controller . Lid Actuator Spares. UK. AU.5 Products With Phase 3 Cycle Times . AU. Dishwasher . Dish-drawer Heater Plate Kits . ROW. Dish-drawer . Dish-drawer EZKleen Brushed Stainless Steel Doors. AU.Controller Replacements.NZ. DW046 . LCD Change. DD603 yoke Peg . Dry Enhancement Mode . Dish-drawer . Dish-drawer .U1 Fill Fault DW048 . GB- EU. GB-EU.Dish-Drawer LCD. USA. ROW. Trim Spare Parts Kits. Dish-drawer .Drain Filter. GB. ROW. DW049 . Controller / LCD Matching. Dish-drawer Air-Pump / Exhaust Valve Kit. AU. ROW.Parts Manuals for DCS Models. Drying Fan Run Time. EU.NZ. ROW.DD / DS 603 Fault Codes Not Displayed . UK. DD603 Lid Assembly 526732 . DW042 . AU.Dlat Door / Designer Series.Parts Manuals. Dishwasher and Dish-drawer Rack Inserts for Larger plates . ROW. USA.Spray Arm . Trim Seal and Electronic Controllers. USA. USA.NZ. GB-EU. AU only.Lid Actuators . USA. AU. USA.

Mosgiel. This is to go in the box for serial number of failed compressor box on the claim form. Dunedin January 1998 Private Bag. If you are unable to decipher the hexi decimal code just write in the hexi decimal code itself. It is also important for our Warranty data that the fault code for 918 and 818 dishwashers be included in the Electronic Fault Display Detailed Fault Code box on the claim form. Example of Claim Form Section: ELECTRONIC FAULT DISPLAY DETAILED FAULT CODE F5 REFRIGERATION SIM FAULT CODE SERIAL NUMBER OF FAILED COMPRESSOR 256 MOBILITY SCOOTER’S KILOMETRE READING PHOTOCOPIERS ETC METER READING DISHDRAWER AIR PUMP In the early version of the Service Manual we describe how to service the lid seal air pump. Range & Dishwasher Division Fisher & Paykel Limited DW001 Dukes Road. This is no longer necessary as individual spare parts are no longer available. If an air pump fails then just replace the entire pump. Fax 03 489 7611 . Fisher & Paykel Ltd Technical Bulletin DISHWASHERS CYCLE COUNTER Now that the 918 series and the DishDrawer have cycle counters on them it is important for us to have all warranty claims for these product with the number of cycles written on the claim form. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819. Mosgiel.

Dunedin January 1998 Private Bag. do not assume that it was that particular drawer that failed. one for the top drawer and one for the bottom drawer. Fax 03 489 7611 . Mosgiel. F1 FAULT If you come across a DishDrawer with an F1 fault and it is only displayed in the one drawer. PARTS TO BE RETURNED The Range & Dishwasher Division is now including Freepost self addressed stickers with DishDrawers parts they require back from the field. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819. Mosgiel. Previously the Electronic Controller Assembly had to be replaced. Normally both switches will activate at the same time or. The Part Number is 525896. Please fill in the enclosed form and have these sent direct to Dunedin. There are two switches on the flood switch. Range & Dishwasher Division Fisher & Paykel Limited DW001 Dukes Road.MICROSWITCH LEVER KIT If you come across any microswitch levers that are not operating correctly in the field there is now a kit available for just the lever and the tensioning spring. only one drawer will be in operation at one time. Depending on how quickly water filled the base pan will depend on whether both or only one drawer faults.

This change will affect the interchangeability of the new lid system with the present tub. The small rubber deflector has been eliminated. LID SEAL CHANGE As from Serial Number AID525941 there will be a change in the lid seal and the tub. Mosgiel. This will also make it easier to adjust when installing the product. Fax 03 489 7611 . The new system improves the sealing effectiveness of the silicon gasket presently being used by using an overlapping gasket as opposed to the joint being left relatively exposed. Figures 1. The new gasket is slightly longer and has a blind end. Fisher & Paykel Ltd Technical Bulletin DISHDRAWER LOCKING NUT The foot locking nut has now been changed to an M8 Hex Nut. part number 525 878. This replaces the square pressed nut which was difficult to reach with a spanner and was winding itself in during transit causing the foot to be overtightened. Mosgiel. Range & Dishwasher Division Fisher & Paykel Limited DW002 Dukes Road. The following differences in the lid should be noted: The T joint has been replaced with a straight connector. Dunedin February 1998 Private Bag. 2. part number 525873. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819.

Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819. INTERCHANGEABILITY At present any Dishdrawer that requires a replacement tub can use the new tub. Figures 5. This could cause the wiring cover on the bottom drawer of the product to rub on the chassis. 6. it is possible to put a bend in the base pan. The extra clip is located on the centre rail of the base rack.TUB ALTERATIONS Figures 3. Mosgiel. Range & Dishwasher Division Fisher & Paykel Limited DW002 Dukes Road. This is to prevent it from falling down and jamming the spray arm during the wash if the main clip is not fitted into place correctly. ADDED CLIP TO DISHDRAWER RACK An extra clip has been added to the Mega Rack in the DishDrawer. Fax 03 489 7611 . If this is encountered. Dunedin February 1998 Private Bag. The new tub can be identified from the present tub by the difference in the number of holes in the rear flange. BOTTOM DRAWER RUBBING ON CHASSIS We have found that if a DishDrawer is being trucked on a hand cart when not in its carton. bend the base back down again by hand so it will clear the wiring cover. The new lid and tub have been introduced from Serial Number AID525941. 4. The new lid is also interchangeable with machines produced from Serial Number LLD526552 provided a lip on the tub is cut off during servicing. When replacing a lid on any product prior to Serial Number AID525941. Mosgiel. a new gasket and straight connector will also be required.

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CD ROM 599031 The service manual in CD ROM is now available under part number 599031. 918TD / 818S DISHWASHERS 918TD / 818S LOW WATER PRESSURE We have received some complaints of poor wash performance in the field and on investigation have found that the trouble was due to the water pressure being too low. Prior to serial number AID525892 use part number 525308 locknut If ordering a filter plate assy. then this will fit any machine. The symptoms that may arise due to low water pressure problems are: * Poor wash performance * No heating during cycle * Noisy wash (machine is till ventilating due to an under fill) * The soap dispenser had not opened Range & Dishwasher Division Fisher & Paykel Limited DW002 Dukes Road. Dunedin February 1998 Private Bag. From serial number AID525892 use part number 525883 locknut. DIAGNOSTICS 599034 For extra copies of the diagnostics pages for the Test Procedures book. please order them under part number 599034. part number 525807. Mosgiel. Fax 03 489 7611 . Mosgiel. It is available to all Authorised Service Centres at a nominal cost of $15.FILTER PLATE LOCKNUT There has been a change introduced to the locknut and filter plate and the two types of locknut are not interchangeable. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819.00.

When this happens. * An open circuit sensor now reads 96oC instead of 78oC. * The minimum fill time is now 60 seconds instead of 50 seconds for all cycles except Normal and Eco. The display will show the version number and the normal LED will be on. as a safety measure the electronics turn the element off. check the hot water pressure as well as the cold just in case it is only one of the water supplies that is the problem.All. or some. To identify which version software a particular machine has: Press the HEAVY WASH button when in Diagnostics Mode. After that time. the water pressure is too low. of these symptoms could have happened due to low water pressure. The software that has these changes is now Version two. These include: * The pre-set over temperature value has changed from 90oC to 84oC. Mosgiel. To check the water pressure without using a pressure gauge. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819. it will turn the inlet valve off and continue washing with the water already in the tub. if the machine has not filled to the correct level. The machine has a maximum fill time of 2 minutes.5 litres in the bucket. (This is in case there is very little water in the tub). This should reduce the noise and reduce the amount of water topping up later in the cycle. As a suggestion. These are available as a laundry hose under part number 426123. to help the water flow it is possible to fit a 12mm diameter inlet hose. If there is less. Dunedin February 1998 Private Bag. Range & Dishwasher Division Fisher & Paykel Limited DW002 Dukes Road. Mosgiel. (This is to prevent the machine over- filling on high water pressure). then drain the water into a bucket with litres marked on it. * A shorted sensor now reads 0oC instead of 35oC.5 – 5. fill the machine. There should be 4. 918TD / 818S SOFTWARE CHANGE As from serial number AID335132 there have been a number of software changes to be aware of. If the machine is a 918TD. * The F5 fault is now removed. Fax 03 489 7611 .

Mosgiel. although in early production it was black. Fisher & Paykel Ltd Technical Bulletin DISHDRAWER TRIM COLOUR The white DishDrawer now has a grey front trim. It is possible to slip it over the retaining clip on the base to allow removal of the drain hose. The condition is normal and the rinse aid dispenser need not be replaced unless it is proven that the float inside the dispenser is not being activated as the rinse aid level rises. RINSE AID INDICATOR LIGHT When using yellow rinse aid it is possible to see the red indicator light through the rinse aid even though the dispenser is full. Mosgiel. then slide it back on again after re-fitting the hose. Dunedin DW004 April 1998 Private Bag. Range & Dishwasher Division Fisher & Paykel Limited Dukes Road. It is not necessary to cut the cable tie to remove it. The yellow rinse aid is a very transparent liquid and does not have the properties to block out red light. The stainless steel and integrated models continue to have a black trim. DRAIN HOSE CABLE TIE Currently all DishDrawer product have a cable tie around the drain hose clip on the base of the tub. It is important when servicing in this area to ensure that the cable tie is re- fitted to the clip. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone: 03 489 3819 Fax: 03 489 7611 .

Dunedin Phone 03 489 3819. Seal P/N 525839 The seal between the top of the tub and the integrated drawer front (for integrated models only) is available as a spare part. At the same time the LCD screen backlight turns off and ‘00’ is displayed as the time remaining. Fisher & Paykel Ltd Technical Bulletin DISHDRAWER Rotor 525736 When fitting a new rotor to a machine that was manufactured prior to serial number AID525894 it will be necessary to also fit a new filter plate locking nut part number 525883. However if the drawer is opened during this time the fan will stop as it is assumed the dishes have been unloaded. Air pump mount 525478 Due to the number of air pump mounts falling off in transit the length of the fold at the end of the mount has been increased. Mosgiel. Rubber mount with section cut out Section of exhaust bracket where rubber mount is to clear Range & Dishwasher Division Fisher & Paykel Limited DW005 Dukes Road. The new mount will fit on to an old exhaust valve bracket provided the rubber mount has a small section cut out of it allowing it to slide all the way over the exhaust valve bracket. Mosgiel. The new rotor is not compatible with the old lock nut. Drying fan 525219 There has been some warranty claims submitted for a customer complaint of hearing a noise for some time after the cycle has completed. This is quite normal as the drying fan runs for 30 minutes after the completion of a cycle ( all cycles including the rinse only ). Fax 03 489 7611 COPYRIGHT © FISHER & PAYKEL LTD 1998 . It is important that telephone staff are familiar with this as it will prevent an unnecessary service call. Dunedin May 1998 Private Bag.

Fax 03 489 7611 . Range & Dishwasher Division Fisher & Paykel Limited DW006 Dukes Road. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819. Dunedin June 1998 Private Bag. Mosgiel. Mosgiel. Fisher & Paykel Ltd Technical Bulletin DISHDRAWER DISHDRAWER LOWER TUB ACCESS TOOL DIAGRAM The following diagram is for the tool to hold the lower tub up for easier access to the underside of the tub.

INLET HOSE WASHER The part number for the Wirsbo Inlet Hose Washer is 400704A if any are required as a separate part. The options are: Chrome Black Satin It will be up to the installer to change the colour option of the badge. The badge comes apart so that the required colour of buttons and housing can be fitted. INTEGRATED BADGE From now on all integrated DishDrawers will be supplied with the 3 different colour options of housing and buttons for the integrated badge. DW006 June 1998 COPYRIGHT  FISHER & PAYKEL LTD 1998 . The components are also available as spare parts.

A number of Electronic Controllers have been replaced without the technician entering diagnostics and retrieving the current fault code. Mosgiel. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819. If when entering diagnostics there is no current fault code in the memory then a reasonable description of the technicians description of the fault they diagnosed will be sufficient. Fax 03 489 7611 . This is done by: Enter diagnostics Advance to the fast cycle /test cycle Press the fast wash button The LED’s will display the temperature in binary form as follows: Rinse LED 4 Fast wash LED 8 Normal wash LED 16 Heavy wash LED 32 Eco Save LED 64 FAULT DISPLAY 818 A number of claims have been received where the customer’s complaint is “machine beeping and rinse light on”. Mosgiel. When the machine first faults it will beep continuously but the light that is on indicates the current cycle the customer is using. Fisher & Paykel Ltd Technical Bulletin DISHWASHERS This Technical Bulletin NZ AUST applies to: Yes Yes TEMPERATURE READ OUT 818 ONLY It is possible to read the temperature of the tub / resistance of the sensor through the electronic controller in diagnostics. All claims that do not have the fault code in the appropriate box on the claim and have an electronic controller replaced will have the payment for the claim held until the fault code is retrieved from electronics. The technician then goes on to say the fault code is the rinse light on. Dunedin July 1998 Private Bag. not the fault code. Range & Dishwasher Division Fisher & Paykel Limited DW007 Dukes Road.

fast and rinse The tub tool and pen tool diagnostic programmes are not compatible but all those who have registered will receive the updated version. DISHDRAWER MICROSWITCH LEVER KIT P/N 525896 As mentioned in a previous bulletin the microswitch lever is available as a spare part including the spring. The Service Manual is similar but there are enough changes to require a complete new manual. The updated version is compatible with all DishDrawers. therefore must be replaced in conjunction with the lever. Quantum is now written on the upper door panel . The EMI filter is positioned at the rear of the machine . The main changes from Version 1 are: . 2850rpm heavy. 2500rpm normal. The Parts Manual covers Version 1and Version 2 so it will not be necessary to keep both Parts Manuals. Motor speeds are now 2300rpm delicate. DW007 July 1998 COPYRIGHT  FISHER & PAYKEL LTD 1998 . This manual also incorporates the USA parts where applicable. DD601V2 Production has started on the DD601V2 now and parts and service manuals will be mailed out shortly. To identify the latest lever. The microswitch is located on the LH slide at the rear and wired in series with the exhaust valve . The motor now has a rotor position sensor fitted to the stator . the colour of the lever is green. It is imperative that when servicing a Phase 1 DishDrawer a Lever Kit is fitted to the electronic controller if it does not have a green lever. The spring provided in the kit is softer than the earlier springs.

galv chassis instead of a white chassis. LID P/N 525876 The part number for the new lid to suit the overlapping gasket is 525826. Please add this part to your tech bulletin and to your parts manual. If there are any product in the field that are having this problem then a new integrated badge and front mounting panel will be required. The correct resistance is 135 Ohms. DW007 July 1998 COPYRIGHT  FISHER & PAYKEL LTD 1998 . Please correct your Service Manual Specifications Page.INTEGRATED BADGE The integrated badge now has an earthing lead attached to it due to the possibility of static discharge from the user to the badge. The new model number for the DD601v2 with an electro-galv wrapper and white pre-finished doors is: DD601v2 WZ DRAIN PUMP 521505 The drain pump has the incorrect resistance reading in the Service Manual. GALVANIZED CHASSIS WRAPPER All DishDrawers except for models DD601 and DD601 WH will be fitted with an electro . This was left off the information provided in tech bulletin DW002. The earth wire attaches to the mounting panel on the front of the machine by means of a spade terminal.

and the microswitch now being in series with exhaust valve. “NO FAULT FOUND” CONTROLLERS Due to the large number of controllers being received back without any fault. The best method is to use two screwdrivers. Range & Dishwasher Division Fisher & Paykel Limited DW008 Dukes Road. Otherwise the controller remains identical. Dunedin October 1998 Private Bag. Mosgiel. Fax 03 489 7611 . When refitting the lid. This will stop the lid falling out and alleviate the need for a reservice. the DishDrawer can be operated in Diagnostic mode. Some lids have been returned with the tabs missing. Mosgiel.B. Once this has been done.C. DISHDRAWER AIR PUMP & EXHAUST VALVE TEST V2 DISHDRAWER With the change in position of the draw microswitch from the controller at the front to the rear of the left hand drawer runner. thus activating the draw microswitch. This can be achieved by removing the left hand rail pin and sliding the rail back until it is fully home. it is not possible to operate the DishDrawer in diagnostic mode without first activating the microswitch. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819. so PLEASE make sure that all checks are carried out correctly before changing the controller. we will be sending back controllers and reversing the credit for the part when we cannot find a fault in the unit. one to push the tab back and the other to lever the lid down. LID TABS When the lid for the DishDrawer is being removed please ensure that the tabs are pushed fully back so they do not catch on the locking plate. plastic case will be changed from the blue colour to white from 1 December 1998 on 918TD and 818 models. ensure that the tab is fully forward once installed. Fisher & Paykel Ltd Technical Bulletin DISHWASHERS PRINTED CIRCUIT BOARD CASE – 918TD & 818S MODELS The P.

The material used is of the same specification as the green.MICROSWITCH LEVER ON CONTROLLERS Due to a shortage of the green plastic material used to make the lever for version 1 DishDrawer. Make sure when you are checking for this problem that the hoses do not cross over each other behind the tub. causing mains pressure to build behind it. as it is only a low-pressure hose it cannot handle mains pressure. We have had some instances where this is not happening. PART RETURNS Please ensure when returning parts that you include the claim form. If you want a prompt payment please put the claim form with the part. Correct Position of Hoses DW008 October 1998 COPYRIGHT  FISHER & PAYKEL LTD 1998 . Another possible cause is the restrictor coming out of the valve and becoming lodged in the hose. there will be a short run made in white. and when the draw is closed it crushes the hose. BURSTING OF INTERNAL INLET HOSE It has been noted that we have had some cases of internal inlet hoses bursting. These are the hoses that come from the inlet valves to the detergent dispensers. This has been caused by the hose being blocked or crimped in some way. and the portion of the arm visible to the service person will be marked with a green permanent marker to signify the current version. Refer to the picture below (next page) for correct hose position. The possible cause of a kink is the hose incorrectly positioned behind the tub.

it would pay to check for this problem. beware of the terminals inside the plug being bent back and causing a fault to occur. a new harness should be fitted. Part numbers for the new style templates are as follows: Single Drawer Part number 525886 Double Drawer Part number 526040 RAST (EDGE CONNECTOR) PLUGS When reconnecting these plugs on the internal components of the DishDrawer. DW008 October 1998 COPYRIGHT  FISHER & PAYKEL LTD 1998 . If the plug terminal is damaged.INSTALLATION TEMPLATES The templates have now been replaced with new style ones to make it easier to line up the machine with the cabinet fronts. The new style templates will be supplied with all new product. This can be avoided by ensuring that the plug is fitted to the component square on and not on an angle. If a fault does occur after the machine has had a component change.

an F4 fault will occur. Dunedin November 1998 Private Bag. Range & Dishwasher Division Fisher & Paykel Limited DW009 Dukes Road. the earth safety relay will remain out. therefore isolating the heater plate from the AC supply. part number 525884. During the next wash after this occurs. There is a simple test to determine whether there is a faulty module. and will alleviate priming problems encountered in some earlier machines. When this occurs. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819 Fax: 03 489 7611 . then back on again. Fisher & Paykel Ltd Technical Bulletin DISHDRAWER DISHDRAWER ROTOR CHANGE There was a change in the rotor as from Serial Number AID525892 onwards. we are making up a Version 1 kit as shown below: If you order Part Number: You will receive: 525736 V1 Rotor 525884 V2 Rotor & 525882 filter plate & lock nut 525884 V2 rotor 525884 V2 Rotor only Please add theV2 Rotor. MYSTERY F4 FAULT ON V1 DISHDRAWER The V1 DishDrawer has a latching safety circuit that latches out during a power outage/fluctuation. The change is in the plastic cover just under the wash impeller. the problem was caused by a power outage/fluctuation. to your Parts Manual. The new rotor is interchangeable with the earlier ones provided a new filter plate and lock nut are also fitted. Mosgiel. Mosgiel. then go into the diagnostics mode and carry out an element relay test. Switch the power off at the wall for three seconds. If it does. part number 599021. Switch the element relay on to see if the element heats. To avoid confusion.

Mosgiel. we will supply the new element in a kit form with the nuts.If it does not. Turn the power off at the wall for thirty seconds. the earth leakage relay may be latched out. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1998 Phone 03 489 3819 Fax: 03 489 7611 . then turn it back on again and carry out the same element relay test in diagnostic mode. the controller is faulty and will need to be replaced. carry out the tests for an F4 fault as shown in the flow chart in your service manual. Dunedin November 1998 Private Bag. DISHWASHERS 918 ELEMENT STUD CHANGE Dishwashers with the serial number starting with AUD are now having elements fitted with a 6mm-threaded stud. Range & Dishwasher Division Fisher & Paykel Limited DW009 Dukes Road. If the element comes on during the second test. When existing stock of the old element is cleared. The earth leakage relay should have relatched within three seconds. If the element did not heat during either test. but did not during the first test. Mosgiel.

please remove the labyrinth plate and leave it out. MODELS 918 & 818 TOP BASKETS It has been found that the top basket has. we are currently using the Marley hoses in production. They are a soft white hose rather than the hard plastic. but when it is loaded with dishes it interferes with the top spray arm. in some cases. causing wash performance problems. simply remove the basket. so if removing the filter plate for cleaning. This will save on nuisance call outs. Fisher & Paykel Ltd Technical Bulletin DISHWASHERS MODELS 918 & 818 FILL HOSES Due to the fact that Wisbro hot and cold inlet hoses are in short supply. allowing for a more accurate fill level. Mosgiel. We will revert to Wisbro hoses when they become available again. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999 Phone 03 489 3819 Fax: 03 489 7611 . PART NUMBER DESCRIPTION 521349 HOSE INLET ASSY MARLEY COLD 521348 HOSE INLET ASSY MARLEY HOT 422753 FILTER INLET 400704 CONNECTOR SEAL MODELS 918 & 818 WASH PERFORMANCE We have just completed testing of the labyrinth plate in the above dishwashers after receiving a number of warranty claims for these parts becoming blocked. We have found that removing this part actually makes very little difference to the fill level. causing a bow in the bottom rail. If this problem is encountered. Dunedin March 1999 Private Bag. The reason this has happened is the way the basket has been welded along the bottom. turn it upside down and discretely stand on it (gently) until the bottom is straight. The reason we had them in the sump was to smooth out the water flow into the wash pump to allow the machine to see prime in the wash pump. Mosgiel. been interfering with the top spray arm. The fault is not apparent when the basket is empty. Range & Dishwasher Division Fisher & Paykel Limited DW010 Dukes Road.

but they are showing low pressure in the display. Once in this mode. DW010 March 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 . When exiting this mode they should press the power button. Please check for this problem before replacing the controller.PARTS RETURN We have been receiving claims for broken levelling feet and foot housings on 918 & 818 dishwashers. Please inform them that a fix is on the way. If they then exit the mode by pressing the power button. this will change the water pressure setting to LP. the drawer is set for a low pressure water supply. but if they press the start pause button. it sees prime too quickly and shuts down to prevent a flood. At present we are working on a fix for this problem and would ask that a record be taken of all customers who have this problem. and now require these faulty parts returned for analysis. and is expected to be available by early April. The reason the U3 fault can occur is that when the machine is on a high pressure water supply and is accidentally switched to low pressure. Please add these parts to the list of parts required to be returned when warranty claims are made. U3 Faults We have been receiving controllers back from the field for U3 faults and finding no fault with them. This can happen through the customer going into the rinse aid setting option by opening the drawer and placing their fingers on the Eco and Program settings for 5 seconds until a beep is emitted and the display turns red and shows HP in the display. the customer can change the rinse aid setting by pressing the program touch switch. • 521536 FOOT HOUSING • 521537 FOOT DISHDRAWER TUB GRAPHICS ON DISHDRAWER We have seen instances where the program graphics have been coming off the tubs.

Controllers are available from your local parts distributor. If a customer calls with this complaint. TECHNICAL UPDATE DD601V2 DISHDRAWER DRYING FANS Recently. If customers have concerns about the fan activating at times other than during the drying cycle in machines within this serial number range. The main hardware change is that the fan will not be activated out of cycle. Machines with the Serial No. NFD?????? inclusive will have controllers that switch the fan on at lower temperatures. At this point it must be noted that the fan does keep running for 30 minutes after the LCD shows (OO). This is. but will still carry out its operations as normal.Please read the following Technical Update as it has information that has changed since the mail out that we sent out earlier in the month. with the exceptionally hot weather we have been experiencing. Please return your faulty controllers with the warranty claim form. and a replacement controller fitted. Controllers with serial numbers after 525832041418 have been modified. a normal function for the fan to activate in high ambient temperatures. The fan operating at temperatures above 31° Celsius is normal. an authorisation number must be obtained from your local technical representative. the reason being that it provides cooling for the heat sink and element relay in the controller. ask them to take a note as to what room temperature the fan is coming on at and the serial number of the machine. however. DW010 March 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 . we have received reports of the drying fan coming on at times other than during the drying cycle. AUD?????? to Serial No. This is part of the normal operation of the machine and can be stopped by the customer opening the drawer.

MYSTERY F1 FAULTS We have been seeing. Dunedin April 1999 Private Bag. If the machine has been leaking from these points. Also check that the tub rollers through which the track moves are parallel with each other and are at right angles to the side wall. as we are having a number of these components being broken in transit. The service technicians are finding water in the base of the machine but cannot find the leak. Please check for these faults as it saves an annoying reservice. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999 Phone 03 489 3819 Fax: 03 489 7611 . Range & Dishwasher Division Fisher & Paykel Limited DW011 Dukes Road. This should read part number 525876. through warranty claims. In our experience we have found leaking basket rollers. To check for this type of fault. Fisher & Paykel Ltd Technical Bulletin 918 & 818 DISHWASHERS TIGHT BASKETS Machines made between serial numbers NSD?????? and NHD?????? may be found to have baskets that are tight to pull out. Please change this in your technical bulletin DW007. Mosgiel. Mosgiel. Straightening the wire wheel mount so that it sits square to the rail will rectify this. it is necessary to remove the wrapper. especially on the top basket. or loose door gasket screws usually cause these problems. loose fill vent nut. part number 525826. one of the tell-tail signs will be a white detergent residue stain. that the axle mounts have not been bent correctly and therefore cause the roller and axle to sit on an angle in the track. DISHDRAWER TECHNICAL BULLETIN MISPRINT (DW007) The above bulletin had a part number misprint concerning Lid. an increasing number of F1 faults where no cause can be found. This causes the roller to bind. It has been found. BROKEN FOOT AND FOOT HOUSINGS Just a reminder to please return all broken feet and foot housings for us to analyse. This will allow us to determine the cause of the problem as soon as possible.

The base will be of plastic instead of the present pressed steel. it will be necessary to trim 60mm from the bottom of the drawer front sound insulation to allow it to fit into the new panel. When fitted. PART NUMBER DESCRIPTION 526218 Kit Handle White Tub Graphics 526219 Kit Handle Stainless Steel Tub Graphics 526220 Kit Handle Black Tub Graphics AIR PUMP FAILURES DW011 April 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 . We can now supply a handle that has the tub graphic printed on top right hand side.DRAWER FRONT PANELS From April 1999 we will be altering the base of the DishDrawer front drawer panels. TUB GRAPHICS We now have a field fix for the tub graphics coming off the tub. the graphics line up with the light pipes. When fitting a replacement panel in exchange for an early pressed steel type. It is no longer necessary to replace the tub. Below are the part numbers for the field fix handles.

g. • Replace controller. particularly: • Error code displayed? (F1/F7/other). DW011 April 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 . by lightning. e. it would be helpful if field staff could provide certain additional data on the warranty form. This failure mode may show F7 (motor controller) error code. the details are still uncertain. even if no F7 shown. It must not be distorted. or possibly F1 (flood). However. To clarify the picture. Cause: The origin of this failure is with the controller. • Was the machine washing or in standby when the error code came up? • Was there a power surge or lightning storm within 12 hours before the failure? • Number of wash cycles performed (cycle count). The reason for the controller failing is believed to be due to a voltage surge on the electrical supply. and if this faults to full voltage then the coil overheats and melts the relatively thin walled pump parts. In some cases the controller can recover after it has failed. • Check coil of Exhaust valve as well. not the air pump itself.Field returns from New Zealand and Australia show that the air pump can overheat and melt. Solution: • Replace air pump. The air pump coil is normally supplied with a chopped waveform.

Dunedin June 1999 Private Bag. Also check that all the processor pins are located in properly and none are bent over or damaged. please observe static protection precautions to avoid damage to the controller at a later date. Remove the spade terminal and check that the motor varnish has not coated and insulated the motor earth. when refitting please run a small bead of silicone around the recess. F3 FAULTS ON DW920 / DW820 Check the solder joints on the temperature sensor and the temperature sensor wires on the controller board for dry joints. NRD 316408 were not seated correctly. The earth terminal on the wash motor not being clean can also cause this random fault. Mosgiel. which has no silicone. Range & Dishwasher Division Fisher & Paykel Limited DW012 Dukes Road. TEMPLATE REALIGNMENT The template for the foot fixing brackets on the 920 & 820 has been bought into alignment. If coming across a leaking sump in the field. This was a half hole out and caused some concern on concrete floors. Fisher & Paykel Ltd Technical Bulletin DISHWASHERS RANDOM BEEPING AND FAULT CODES OR CYCLE RESETTING In initial production of the 920 and 820 controllers we used a socket mounted micro- processor. Mosgiel. NEW COLOUR OF 918TD BASKETS A new silver colour is now being used on 918 baskets and the following part numbers are used: 521740 Basket Top Silver 521742 Basket Lower Silver 521752 Roller Basket Lower Silver 521739 Basket Cutlery Silver SUMP LEAKS ON 918TD & 818S We are currently running a small bead of silicone around the stainless steel base where the sump “O” ring fits. We have reworked a large percentage of these products but one or two may have slipped through. When checking that the microchip is seated right down. This is to help with sealing of the ‘O’ ring until we introduce a new style ‘O’ ring which is currently under test. as well as following the flow charts in the service manual. It has been discovered that a few of these up until product serial number. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999 Phone 03 489 3819 Fax: 03 489 7611 .

Please change this on the bulletin. This will ensure that all water runs back down into the vent duct and into the tub. and it leaks slightly down the back of the drawer or cabinet. DD601 EARLY TUB REPLACEMENT OR LID REPLACEMENT If fitting either a new version 2 lid to an early tub. fill the two outside air holes. DISHDRAWER CORRECTION TO TECHNICAL BULLETIN DW011 – DISHDRAWER HANDLE The part number for the white handle with the graphics on it should have been 526218 not 525218. This allows the mounting of framed panels to the integrated models. Only four of the mounting points need to be used to secure the panel to the integrated DishDrawer. or a new tub to an early lid. in the rear vent on the back of the tub. DRAWER FRONT MOUNTING PANEL P/N 525203 INTEGRATED DISHDRAWER This now includes four mounting tabs on the outside parameters of the panel. with silicone and run a bead of silicone up the vent wings at the rear to create a small dam on the outside edge. Silicone up Rib of silicone to form a dam DW012 June 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 .

loose connection or corrosion at this point can effect the fill level. DW012 June 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 . OR OVER FILLING – VERSION 2 MODELS If the DishDrawer is over filling or not sensing prime correctly. A bent connector. DISHDRAWER DETERGENT DISPENSER FILLING WITH WATER IN THE RINSE AID CHAMBER Shrinkage or damage to the light pipe in the rinse aid dispenser bung can allow water to enter the rinse aid chamber. The part number is 525610. Replace the bung if this is the case. check the rast connection from the hall sensor where it connects onto the controller. or that the rinse aid never seems to empty.DISHDRAWER NOT SENSING PRIME. the light not showing through the light tube. The symptom can be water or rinse aid leaking out of the air bleed hole at the back of the dispenser.

MODULE PACKAGING We have found that it is no longer necessary to use anti-static bags to package DishDrawer controllers. blocked etc. the following is a list of checks to carry out if a DishDrawer with one of the above problems is encountered: ½ Check the rast connection from the hall sensor where it connects onto the controller. It is. OR RETAINING WATER AFTER DRAIN CYCLE Further to last month’s bulletin. Dunedin September 1999 Private Bag. P/N 599067 for the double DishDrawer and P/N 599068 for the single DishDrawer. We will be updating the installation instructions to clearly show this dimension and a different procedure to follow when fitting the integrated drawer fronts to better ensure this 6mm gap is obtained. loose or corroded (version 2 only). The plastic housing of the controller. Make sure the connector is not damaged. Please refer to the complete installation instructions when they become available. gives sufficient protection for the controllers against static damage. Mosgiel. It is also important. Fisher & Paykel Ltd Technical Bulletin DISHDRAWER DISHDRAWER NOT SENSING PRIME AND OVER FILLING. when returning failed modules for service. Make sure the flow restrictors are not missing from the water inlet valve. It is vital that there is a 6mm gap between the two drawer fronts to allow for correct venting during the drying cycle. very important to still take all the usual anti-static precautions when handling the controllers. that they are returned in the original carton they were supplied in. kinked. Range & Dishwasher Division Fisher & Paykel Limited DW013 Dukes Road. along with the cardboard box it is packed in. These restrictors are fitted into the outlet side of the water valve and are used to restrict the amount of incoming water to around 4 litres per minute. Make sure it is not set on low pressure when the DishDrawer is connected to high pressure. The updated installation instructions will not be available until September. CORRECT VENTING OF THE INTEGRATED DISHDRAWER It has been found a number of integrated DishDrawers have been installed without the correct gap between the top and bottom drawer fronts. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999 Phone 03 489 3819 Fax: 03 489 7611 . ½ Check for obstructions in the drain hose. ½ Check the water fill setting. however. Mosgiel. We have therefore attached just the integrated section of the new installation instructions for the double DishDrawer explaining this new procedure.

INFORMATION FOR JOINER FOR INTEGRATED DISHDRAWER Integrated Drawer Front & Kickstrip Dimensions DW013 September 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 .

DW013 September 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 .

DW013 September 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 .Drawer Front Air Flow Chamfer Chamfer the back of the Drawer Front Panel at the bottom as shown to enhance airflow. The handle position will need to be taken into account. Control Badge Position The badge can be located anywhere within the Mounting Zone shown.

The Control Badge can be found on the Mounting Bracket enclosed with the product.5mm diameter drill bit. Actual size of Badge Mounting Hole shown Drawer Front Mounting Bracket Nut Holes Using an 8. drill out the six screw holes in the Upper Kickstrip to a depth of 6mm.5mm diameter drill bit.Type E).Badge Cutout Dimensions Cut out Badge Mounting Hole in the chosen position (see Control Badge Mounting Zone on diagram above). At least 16mm of Drawer Front material is required for the Drawer Mounting Nuts (M6 screw in nut . Remove burrs. drill out the four screw holes in each door panel to a depth of 14mm. DW013 September 1999 COPYRIGHT  FISHER & PAYKEL LTD 1999 . Kickstrip Mounting Pilot Holes Using a 2. Lower Kickstrip Mounting Pilot Holes are drilled at the time of installation.

Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
CYCLE TIME CHANGES

As from serial number NED539653 in May 1999, there was a software change
made to the DishDrawer modules, which increases the length of the dry time.
This may be encountered if a module is replaced in a version two DishDrawer
manufactured before the above serial number. It would be noticed, for example,
that when selecting a normal wash, the cycle time that comes up in the display
is now 99 minutes whereas it was previously 89 minutes. This could possibly be
of concern to a customer with a double DishDrawer who selects the same cycle
on both drawers and finds the times are now different. If the customer will not
except this, then contact your Technical Representative and arrange for them to
down load the latest version software into the other module.

Range & Dishwasher Division
Fisher & Paykel Limited DW015
Dukes Road, Mosgiel, Dunedin October 1999
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 1999
Phone 03 489 3819 Fax: 03 489 7611

Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
PLASTIC CUP RACK FOLD DOWNS
The DishDrawer cup rack fold downs have now changed from being plastasized wire racks to
being made of solid plastic. There are also now four cup rack fold downs instead of three.
The new part numbers are as follows:

525550 Cup rack fold down - left hand back.
525551 Cup rack fold down - left hand front.
525552 Cup rack fold down - right hand front.
525553 Cup rack fold down - right hand back.

DISHWASHERS
NEW CONTROLLERS WITH THE RFI FILTER INCORPORATED
The DW820 & 920 Dishwashers are now fitted with new controllers that have the RFI filters
incorporated in them. The new controllers will supersede the original ones and can be used
across the board in old and new DW820 & 920 products. The original controllers CANNOT,
however, be used in any products manufactured after Serial Number DFD344956. There are
also some new components introduced from the above serial number that are used in place
of the original RFI filter to clamp and connect the incoming power cord. The new part
numbers effective from Serial Number DFD344956 are as follows: -

521794 Controller Console DW820
521793 Controller Console DW920
388652 Grommet Cord Grip
521776 Terminal Block Mains & Clamp
556033 Screw ST 6x3/8 T25 Pan PH NP

PRESSURE SWITCH - PART NUMBER 388928 – CURRENTLY
UNAVAILABLE
The above pressure switch which was used in the later 388 Series Dishwashers is currently
unavailable. Our original supplier can no longer provide these pressure switches so we are
trying to source an alternative.

Range & Dishwasher Division
Fisher & Paykel Limited DW016
Dukes Road, Mosgiel, Dunedin January 2000
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000
Phone 03 489 3819 Fax: 03 489 7611

Fisher & Paykel Ltd
Technical Bulletin
DISHDRAWER
INCORRECT TECHNICAL BULLETIN NUMBERING
Due to an error January’s Dishwasher Technical Bulletin was incorrectly
numbered. Please change the number from DW15 to DW16.

NEW BASKET, MEGA RACK & PLATE RACK FOR DISHDRAWER
From Serial Number NKD563704, the above baskets and racks were changed
in the Dishdrawer. The new mega rack will only fit the new basket, and likewise
the old mega rack will only fit the old basket. The new plate rack, however, will
fit both old and new baskets and will supercede the old plate rack in spare parts.
Part numbers for the new items are as follows:

526062 Basket
526346 Rack Mega
526092 Insert Plate Rack

LEAKING AROUND LIGHT PIPES ON EARLY DISHDRAWER TUBS
We are starting to see claims come through with multiple calls for control
module failure where it is finally found that water is leaking through the light
pipes onto the top of the control module. If replacing a control module in a
product that has the early style light pipes, please check for any signs of
moisture in this area before fitting the new module.

KIT FOR INSTALLING SINGLE DISHDRAWER & BI450 OVEN IN ONE
CAVITY
We now have available an installation kit that can be used when installing a
BI450 oven above a Single DishDrawer in one cavity. Please note that these
two products will not fit together, one on top of the other, under a standard 900
mm high bench top. The cavity must be built to the correct size for these two
products to be installed together. There is a full set of instructions outlining
these requirements supplied with the kit.

Part Number 526489 Instruction Kit DS601 / BI450

Range & Dishwasher Division
Fisher & Paykel Limited DW017
Dukes Road, Mosgiel, Dunedin February 2000
Private Bag, Mosgiel, Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000
Phone 03 489 3819 Fax: 03 489 7611

Mosgiel. This kit includes the following:- • Element Assembly • Gasket • Retaining plate • Washer • Nut Range & Dishwasher Division Fisher & Paykel Limited DW018 Dukes Road. 521796. This has caused some problems in the field when fitting a replacement element. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000 Phone 03 489 3819 Fax: 03 489 7611 . SPARE PARTS ELEMENT KIT The supplier of our 918/920 series dishwasher elements has changed the thread of the mounting stud from imperial to metric. that should be ordered when a replacement element is required. Part No. Fisher & Paykel Ltd Technical Bulletin DISHWASHER WASH-PUMP CAPACITORS If servicing a 918/920 series dishwasher that has problems with the water level (over filling or under filling) and no fault is obvious. For this reason we now have available a spare parts element kit. Although it is not very common. test the wash-pump capacitor. Dunedin March 2000 Private Bag. a faulty capacitor can cause erratic fill problems. Mosgiel.

Terminal 23 on the old pressure switch becomes Terminal 24 on the new one. Range & Dishwasher Division Fisher & Paykel Limited DW019 Dukes Road. Fisher & Paykel Ltd Technical Bulletin DISHWASHER NEW PRESSURE SWITCHES Due to a supplier problem we have recently changed our Part Number 388928 and Part Number 521038 pressure switches to a different brand. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000 Phone 03 489 3819 Fax: 03 489 7611 . The above terminal changes apply to both new pressure switches but all other terminal numbering remains the same. The part number has remained the same and there will be an Instruction Sheet enclosed with the new pressure switch detailing changes to the terminal numbering as follows:- Terminal 13 on the old pressure switch becomes Terminal 14 on the new one. Dunedin May 2000 Private Bag. Mosgiel. Mosgiel.

5NM and testing has shown that the torque must drop below 1NM before a leak will occur. we have changed the tub roller screw and tapping plate back to the finer threaded version. Range & Dishwasher Division Fisher & Paykel Limited DW020 Dukes Road. As a result. Please note that this is quite normal. Dunedin COPYRIGHT  FISHER & PAYKEL LTD 2000 Phone 03 489 3819 Fax: 03 489 7611 . It should be noted however that once tightened correctly. Fisher & Paykel Ltd Technical Bulletin DISHWASHER LEAKING FROM LOOSE TUB ROLLERS Loose Tub roller suds have been the cause of a number of leaks in DW920 / 820 dishwashers in recent times. Dunedin July 2000 Private Bag. previously used in 918TD products up until November 1998. The rotor may squeal within the first minute of use after a product is installed. as the rotor bearings are dry until the product fills with water for the first time. They are factory tightened to 3. Mosgiel. This change took place in June 2000 from serial number DRD362835 and will help prevent leaks in this area. Mosgiel. Care should be taken not to strip the threads when tightening these screws. DISHDRAWER SQUEALING ROTORS We have received several claims recently for the replacement of rotors that have squealed when the machine is run for the first time. the course threaded screw and tapping plate we had been using will seal satisfactorily. Part Numbers 388255 Plate Tapping & 388245 Roller Stud Tub.

Warwickshire CV32 4PG.N. Cleveland. Phone 07 3826 9100. Range & Dishwasher Division Dukes Road. USA. We will be making changes to the Use & Care book in the future to better explain this feature.C. then pressing the Power button to exit and save. Ph: 00441 926 88 2220. QLD 4163. Cleveland. As well as turning off the beeps that signal the drawer is open. California. Fax 949 790 8911 August 2000 Fisher & Paykel Appliances Ltd 42 Clarendon Street. they need to press the power button to turn the product on. If a customer wishes to use their DishDrawer in this mode. Fax: 00441 926 88 3330 COPYRIGHT © FISHER & PAYKEL LTD 2000 . This entails entering the Option Adjustment Mode and pressing the Key Lock button to get the smiley face symbol showing. Irvine. CA92618. this feature also prevents the LCD display from lighting whenever the drawer is opened (or the LED lights on an Integrated product). Fisher & Paykel Ltd. If a customer wants to take their product out of this mode. Leamington Spa. 003 3335 171. We will also be changing the name of this feature to the Auto Power feature. Dunedin Phone 03 489 3819 Fax: 03 489 7611 Fisher & Paykel Customer Services Pty Ltd A. Mosgiel. DISHDRAWER DISHDRAWER DOESN’T BEEP AND LCD DOESN’T LIGHT UP WHEN THE TUB IS OPENED The serviceman should check that the customer hasn’t intentionally or accidentally deactivated the Drawer Open Beep Indication feature. Fax 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. DW021 Ph: 949 790 8900. Private Bag. they need to follow the instructions in the Use & Care Book. QLD 4163 PO Box 798. 19 Enterprise Street.

Range & Dishwasher Division Dukes Road. has been introduced to all DW920 & 820 Dishwashers.C. Mosgiel. Ph: 949 790 8900. Leamington Spa. Irvine. and a check made for signs of previous leaks. must be used in all DishDrawers. Fax: 03 489 7611 Fisher & Paykel Customer Services Pty Ltd A. LOCATING A LEAK IN A DW920/820 DISHWASHER (F1 FAULT) We have concerns that when servicing the above dishwashers for F1 faults. CA92618. a new flood switch assembly. The original flood switch. as the rubber seal they tighten against will relax with time. The original flood switch was completely brown. check the continuity through the flood switch contacts and if there is any doubt. Private Bag. USA. one of these new flood switches must be fitted. (flood switch has been activated) some service persons are simply tightening the top tub roller screws assuming they were causing a leak. first establish whether there has been water in the base? If not. Test run the machine. If replacing a flood switch in a DW920/820 product. Phone 07 3826 9100. The original flood switch. Fax: 192 688 3330 COPYRIGHT © FISHER & PAYKEL LTD 2000 . Fax 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. check the float has not been jammed up by wiring etc? If this is ok. If there is water in the base of the product and it is not obvious where it is leaking from. It should be noted that it is always possible to tighten these screws a small amount. Ph: 192 688 2220. Please note. When servicing a product for the above fault. and check the following places for leaking: Fisher & Paykel Ltd. Warwickshire CV32 4PG. California. Ph: 03 489 3819. part number 525941. 918TD. will continue to be used in all DishDrawer products. Fax 949 790 8911 DW022 Fisher & Paykel Appliances Ltd UK September 2000 42 Clarendon Street. 003 3335 171. This is quite normal and doesn’t mean it is going to leak. Cleveland. 19 Enterprise Street. The new flood switch assembly has a black base and a brown top. Cleveland. the outside wrapper removed. due to its very low current rating the new flood switch can only be used in DW920 & 820 products. part number 525941. Mosgiel. part number 521795. QLD 4163 PO Box 798. Dunedin. replace the flood switch assembly with the new one mentioned above. The screws must unwind some distance to cause a leak. New Zealand. QLD 4163. the product should be removed from the cavity. & 818S products. DISHWASHER NEW FLOOD SWITCH From serial number DYD373580.N. The new flood switch will maintain a more accurate flow of low current to the controller and thus prevent false tripping.

badge chrome. Front flood holes. 525180 BUTTONS CHROME. Connections onto the inlet Tighten connections. 525183 CIRCUIT BOARD COVER INTEGRATED BADGE. the door seal & appear to be Check the gasket isn’t damaged.satin badge. brass buttons) 526691 BADGE ASSY BLACK. (includes:. 525185 INTEGRATED BADGE ASSY CHROME. Check spray arms for splits and make sure they are fitted correctly. valve. fine threaded screw and tapping plate Around the fill vent Make sure the fill vent seal is in place and the fill vent nut is tight. buttons chrome. Repair/replace drain hose. (includes:. Around the door seal area. DW022 September 2000 COPYRIGHT © FISHER & PAYKEL LTD 2000 . DISHDRAWER INTEGRATED BADGE ASSEMBLY PART NUMBERS The following is an updated list of the integrated badge part numbers. 525184 LIGHT PIPES INTEGRATED BADGE. (includes:. circuit board cover. light pipes. Leaking from Action Around the tapping plates for Tighten tub roller screw. black buttons) 525182 BADGE CHROME. Damage to the drain hose. satin buttons) 526032 BADGE ASSY BRASS.The Satin coloured badge may be referred to as stainless in some documentation. Check the door gasket is fitted correctly and the gasket (may leak around the top of retainer is clamping it tightly to the product all the way the door. run down behind around. Pump water out of the machine into a bucket and measure the amount of water to make sure the fill level is correct. (suits all colour badges) 525181 ELECTRONIC CIRCUIT BOARD INTEGRATED BADGE. wash & drain Repair or replace components causing leak. along with associated componentry.black badge. Seam weld around the tub.brass badge. area) From the sump. If damaged or striped replace with the tub roller. (includes:. pumps or associated plumbing. Note:. Check ends of door gasket to make sure they are not damaged and are fitted correctly. If possible repair with silicon sealant otherwise contact your Tech Rep. circuit board. 525329 WIRING HARNESS INTEGRATED BADGE. around 5 litres. leak out around the flood hole Check the door is sealing tightly against the gasket. wiring harness) 526033 BADGE ASSY SATIN.

filter plate. While on the topic of rotors. we are finding that most of these controllers had simply been set to low pressure. U3 FAULT We are receiving quite a few claims where a U3 fault has occurred and the technician subsequently replaces the electronic controller. It has been decided that a new filter plate is not required when doing this. When returned. We are finding 99% of them have no fault at all and in the future we will be returning these rotors with the claim form to the Service Centre. To prevent this happening. If a call is received for a U3 fault in a DishDrawer. The current lock nut will fit into an earlier filter plate (made prior to AID525892) and lock a new rotor in place without any problems. this kit should only be used when replacing a rotor in a product made prior to serial number AID525892. This is usually done accidentally by the customer in the option adjustment mode. it will also be necessary to order the current filter plate lock nut. part number 526069. which.ROTOR REPLACEMENT We are concerned about the number of filter plates being replaced when a rotor is replaced. DW022 September 2000 COPYRIGHT © FISHER & PAYKEL LTD 2000 . if connected to a water supply with normal pressure. Referring to Technical Bulletin DW009. we have now superceded the kit part number 525736 across to the current rotor part number 525884. it can quite often be resolved over the phone by referring the customer to their Use & Care book and having them check the water pressure setting. It would appear that Service Centres are just stocking part number 525736 which is a kit including a rotor. They are first tested in a device that measures magnetic force and then run in a DishDrawer through 50 full cycles. Therefore. will cause a U3 fault. we would also like to advise that we carry out testing on all the rotors that are returned for fill or wash related problems. if it is necessary to fit a rotor to a product made prior to AID525892. and lock nut.

New Zealand. Fax: 192 688 3330 COPYRIGHT © FISHER & PAYKEL LTD 2000 . Fax: 03 489 7611 Fisher & Paykel Customer Services Pty Ltd A.N. Leamington Spa. Please make reference to this change in Technical Bulletin DW017. and two extra locking wires have been added to the sides of the rack instead. CA92618. Ph: 192 688 2220. QLD 4163. How to resolve the Advise customer of correct loading. Warwickshire CV32 4PG. Irvine. dated February 2000. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. Ph: 03 489 3819. Remove the obstruction. DISHDRAWER CHANGES TO MEGA RACK We have recently made changes to the way we hold the Mega Rack into the DishDrawer basket. Refit filter or filter plate. 003 3335 171. QLD 4163 PO Box 798. How to resolve the a) One of the dishes has fallen through the basket and jammed the spray problem arm. Ph: 07 3826 9100. Fax: 949 790 8911 DW023 Fisher & Paykel Appliances Ltd UK December 2000 42 Clarendon Street. c) Drain filter or filter plate is not installed correctly and is causing the spray arm to jam. Fisher & Paykel Appliances Ltd Dukes Road. WASH PERFORMANCE CHECK SHEET Customer’s Complaint . Refit Mega rack. California. problem Cause of problem (3) Customer is selecting the wrong wash cycle for the soil level on the dishes. The part number of the Mega Rack has not changed (526346) and it is now compatible with the earlier style baskets. Cleveland. Ph: 949 790 8900. USA. The centre hook on the Mega Rack has been removed. Cause of problem (2) The product is being over loaded or incorrectly loaded with dishes. 19 Enterprise Street. Cleveland.Food Particles left on Dishes Cause of problem (1) Spray arm has stopped rotating. Mosgiel.C. How to resolve the Advise customer about reduced water temperatures (up to 20ºC lower) and problem wash times when using fast and eco cycles. Dunedin. This change has been made to prevent the centre hook on the Mega Rack fouling the spray arm if installed incorrectly. Mosgiel. Private Bag. b) The Mega Rack has been installed incorrectly and is jamming the spray arm.

which is preventing water reaching the cups on the upper cup racks. How to resolve the Once this film forms on the dishes. it cannot be removed by normal washing problem in the dishwasher. The dishes will need to be cleaned by soaking them in an acidic solution of white vinegar & water. How to resolve the Fill the main-wash detergent cup to the top & for best results also fill the pre- problem wash detergent cup. We recommend running on normal or heavy red cycles. The water is not soft enough during the final rinse and therefore hard water droplets containing impurities are drying on the dishes instead of running off during the dry cycle. not food Cause of problem Not enough rinse aid being used. To remove these stains requires a stronger concentration of detergent in the water.Coffee/Tea Stains left in Cups Cause of problem (1) Not enough detergent being used. DW023 December 2000 COPYRIGHT © FISHER & PAYKEL LTD 2000 . the customer may need to fit a water softener to the water supply. How to resolve the Advise customer of correct loading. problem Customer’s Complaint . In problem areas with very hard water. problem The rinse aid may need to be turned up to a higher setting (4 or 5 lights) and for optimum dry performance run the DishDrawer on normal or heavy red cycles. and we recommend running on normal red cycles.Dishes have blotchy marks on them that look like water stain marks. To prevent the build up reoccurring. Cause of problem (2) The product is being over loaded. How to resolve the Confirm that the customer is using rinse aid. the customer will have to fill both the main-wash & pre-wash detergent cups to the top. Customer’s Complaint . a service person needs to check the rinse aid dispenser in diagnostics to make sure it is dispensing correctly. Customer’s Complaint .Glasses & Cutlery have a Cloudy White film on them and/or Plates have a White Chalky film on them Cause of problem Hard water & not enough detergent being used. If a dry problem still exists. Minerals from the water are building up on the dishes.

) Fisher & Paykel Appliances Ltd Dukes Road. Dunedin. and this should also be pointed out to the customer to prevent a repeat call. Mosgiel. Warwickshire CV32 4PG. One extra unit of labour should be claimed on each job where a condensation strip is fitted. Private Bag. 1998 & 1999. which is consistent with the filter plate not being locked in place. please explain to the customer the importance of locking the filter plate in correctly. Part Number 526711. New Zealand. which is to be fitted to the following DishDrawers whenever they are serviced: All Phase 1 DishDrawers (version 1 and version 2) manufactured in 1997. please take note of the pressure of the water supply to the machine. 19 Enterprise Street. Mosgiel.. WATER VALVE RESTRICTORS BLOWING We have noticed several products with repeat claims for burst internal fill hoses due to the restrictor in the water inlet valve blowing out.C. etc. Fax: 192 688 3330 COPYRIGHT © FISHER & PAYKEL LTD 2001 . California. Leamington Spa. DISHDRAWER DAMAGE TO ROTORS There have been quite a few rotors returned with damage to the wash impeller. A damaged drain impeller on a rotor is caused by foreign matter in the wash water. Ph: 03 489 3819. Cleveland. broken glass. Ph: 949 790 8900. If this problem is encountered. Please make copies of the fitting instructions available to all service staff and ensure that they have stocks of the condensation strips in their service vehicles. This condensation strip is designed to prevent moisture forming around the top trim area of the chassis. have the pressure checked to make sure it is not above the maximum allowable. When repairing a product with a blown restrictor.e. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. fruit stones. Fax: 03 489 7611 Fisher & Paykel Customer Services Pty Ltd A. CONDENSATION STRIPS We now have available a condensation strip. (See attached page for fitting instructions. Ph: 07 3826 9100. i. and if you suspect it is on the high side. 003 3335 171. QLD 4163. Ph: 192 688 2220. Serial numbers will begin with L or A or N. These are usually from products that have been in the field for some time. Irvine. Cleveland. We suspect in these cases that the pressure of the water supply to the machine is over the maximum allowable of 960Kpa (139 psi). Fax: 949 790 8911 DW024 Fisher & Paykel Appliances Ltd UK March 2001 42 Clarendon Street. USA. which would indicate that the customer has removed the filter plate while cleaning the product and has not refitted it correctly. QLD 4163 PO Box 798.N. CA92618.

Ensure that the area where the part is to be attached is clean and dry – this is very important. Make sure pressure is applied all the way along the extrusion as the tape is pressure sensitive. The ends of the strip may not clip in easily – apply pressure towards you. the tape away from you. Chassis Condensation-Stop Strip Installation Instructions Stand in front of the DishDrawer and orientate the strip so that the barb is pointed upwards and closest to you. all the way along the part. Remove the backing from the double-sided tape. This is the way the part attaches to the chassis. as well as upwards to help them clip in. open the drawer and position the part under the chassis trim so that it is centered. It is very important that the strips are tightly clipped in. If not. Clip the barb between the chassis trim and the chassis (as per diagram below) and press tape firmly along the length of the strip to ensure good adhesion. apply pressure upwards and outwards to help them clip all the way home. Chassis Trim Lid Condensation Strip Tape Apply pressure upwards ↑ and outwards ← DW024 March 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . It is important that this adhesion is reliable to ensure the moisture cannot get past the seal.

East Tamaki. CA92618. USA.5 edge connector fitting. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2001 .3 quick connect spade terminals in order to connect to the new coils. QLD 4163 PO Box 798. QLD 4163.5 plug off the wiring harness and reterminate it with 6.N. AUS. AUS) All phase 1 & 2 upper drawer front panels supplied through spare parts now come with the standard F&P graphics only. Please note there are no graphics on the lower drawer panel so this will not result in a mismatch. NEW DISPENSER COILS (NZ. Cleveland. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. Wedgnock Industrial Estate. 2 & 3 DishDrawer detergent dispensers. 526788 HARNESS DISPENSER Ph3 QC6. Ph: 949 790 8900. Ph: 07 3826 9100. California. We are trying to source some more of the original coils for spare parts but in the interim we ask that you do one of the following when fitting a new dispenser with spade terminals: • If the coils on the old dispenser are electrically ok swap them onto the new dispenser. Ph: 09 273 0680. PHASE 1 & 2 AIR PUMP PRESSURES (NZ.3 quick connect) for the wiring connections where the old coils had a RAST 2. Please add the new harness part number into the phase 3 DishDrawer parts manual. • If the coils on the old dispenser are faulty you will need to cut the RAST 2. The coils we are now using have spade terminals (6. we have been temporarily forced to change the 24V coils used on the phase 1. DISHDRAWER PHASE 1 & 2 DRAWER OUTER PANEL GRAPHICS (NZ. USA) Please update the following DishDrawer service manuals with the information below: Phase 1 service manual 599022 page 34 Phase 2 service manual 599039 page 32 Phase 1 diagnostics sheets 599034 page 14 Phase 2 diagnostics sheets 599043 page 14 The pressure reached after running the air pump for 60 seconds should be between 20 – 40Kpa. USA. New Zealand. This change of coil has also necessitated a change to the current phase 3 DishDrawer dispenser harness.3 Fisher & Paykel Appliances Ltd 78 Springs Road. Warwick CV34 5QF. Ph: 01926 626700. AUS. Fax: 09 273 0689 Fisher & Paykel Customer Services Pty Ltd A. After the pump is switched off it should not drop more than 2Kpa in a 30 second period. Cleveland. UK) Due to a supply problem.C. Fax: 949 790 8911 DW025 Fisher & Paykel Appliances Ltd UK June 2001 Broxell Close. 003 3335 171. PO Box 58-046. Greenmount. Panels with the Quantum style graphics are no longer available and if ordered will automatically supercede to the equivalent panel with F&P graphics. Auckland. 19 Enterprise Street. Irvine.

• Is the lid fitted the wrong way around? It has the words front moulded into the top of it. • Did the customer squeeze a large item into the DishDrawer that has prevented the lid from coming all the way down and sealing correctly? TUB LATCHES CLICKING CLOSED PHASE 3 DISHDRAWER (NZ. There is the potential for a faulty latch to flick closed when the tub is pulled open. DW025 June 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . • Are the stainless steel stiffening braces crimped to the front and rear of the lid dislodged or missing? • Is one of the yokes damaged or not clipped in correctly to the front or rear of the chassis effecting the alignment when the lid seals on the tub? • Are all the lid actuators clipped onto their relevant slide rail and yoke correctly? Customer Faults: • Was the spray arm in place? If the spray arm in a phase 3 DishDrawer manufactured prior to CRM729231 is not in place. USA. AUS. USA. If this fault is encountered and it is not something an installer or service person has accidentally done. UK) Listed below are some areas to look at closely if you are having trouble locating the cause of an F1 fault in a phase 3 DishDrawer: This list should be used in conjunction with the information already supplied in the service manual. Product Faults: • Is there a bad or intermittent connection where the lid motors plug onto the chassis circuit board? Extreme care should be taken when plugging in & unplugging the lid motors to prevent damage to the plugs and circuit board. The resulting problem is that the tub won’t close completely and will protrude out slightly on one side. then it is recommended that the offending tub latch be replaced to prevent any future problems. UK) We have identified a potential fault with a small batch of tub latches that mount on the rear of the slide rails. • Did the customer spill rinse agent when filling the dispenser? This would cause excessive foaming which would subsequently spill out the drying vents. there is a chance that it will over fill and flood out the rear vent hole before it faults U1. AUS. This is more likely to happen if it is connected to a hot water fill as there is more pressure generated within the tub when filling with hot water.The original phase 3 dispenser harness 526263 is still available as a spare part as currently listed in the parts manual. Products manufactured after the above serial number have a software change to ensure they will fault U1 before flooding. F1 FAULT PHASE 3 DISHDRAWER (NZ.

simply cut away the thin piece of plastic that is interfering. UK) All spare part door assemblies supplied for phase 3 DishDrawers now come completely assembled with the plastic door insert. UK) We have found a batch of phase 3 kick strips with an injection-moulding defect around the mounting detail. DW025 June 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . USA. 526654. and the relevant piece of door insulation. or 526655. 526653. Refer pictures below. 526080. AUS. AUS. The implications are that if a kitchen toe kick is any deeper than 50mm it may not be possible to slide the kick strip far enough back on the tub to line up with the adjacent joinery. USA.KICK STRIP DEFECT PHASE 3 DISHDRAWER (NZ. If this problem is encountered. Injection moulding defect Kick strip without defect DOOR ASSEMBLIES PHASE 3 DISHDRAWER (NZ. The part numbers of the doors have not changed and the door insert and insulation are still available separately if required.

handle insert. DISHWASHER HANDLE KITS DW820 / 920 (NZ. They are the multi- pin plugs fitted to the end of the wiring looms that plug into the power controller in the base of the product: 555917 TERM CONN 6 WAY AMP640585-1 555918 TERM CONN 8 WAY AMP0-0926301-1 DW025 June 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . These kits include the following parts: handle. ADDITIONS TO DW820 / 920 PARTS MANUAL (NZ. AUS) The following part numbers can be added to the 818S/918TD parts manual: 521658 WIRING LOOM 918TD 521659 WIRING LOOM 818S PLUG CONNECTORS FOR 813E / 913T WIRING LOOMS (NZ. AUS) The following part numbers are additions to the DW820/920 parts manual. latch handle & new mounting screws. When fitting a new handle it is important that all of the parts in the kit be fitted including the new latch handle & screws. it will automatically supercede to one of the above kits. AUS) The following part numbers can be added to the 812E/813E/912T/913T parts manual. AUS) We will now be supplying the follow handle kits through spare parts for all DW820 & 920 dishwashers: 521413 KIT HANDLE 820 WH SATIN 521411 KIT HANDLE 920 WH SATIN 521412 KIT HANDLE 920 BK SATIN If ordering a handle only from the spare parts manual. Please add in: 521678 SOUND ABSORBER BLANKET 521529 BLANKET CHASSIS DW920 ONLY 521528 BLANKET SERVICE PANEL DW920 ONLY 521577A CABINET WRAPPER GRAY 521763 WIRING LOOM 920/820 521546 FOOT ANCHOR (attaches to floor for back feet to slide into) WIRING LOOM PART NUMBERS FOR 818S / 918TD (NZ.

p/n 526711. Auckland. 3) Fit the wooden integrated door panels to the phase 3 integrated brackets ensuring the lip on the bracket is aligned with the flat bottom edge of the door panel as shown below. Ph: 949 790 8900. USA) A large amount of warranty claim forms being submitted are not showing the fitting of the condensation strip. East Tamaki. is to be fitted to the following DishDrawers whenever they are serviced . USA. 003 3335 171. Fisher & Paykel Appliances Ltd 78 Springs Road. as noted in Tech Bulletin DW024. Ph: 07 3826 9100. PO Box 58-046. New Zealand. Serial numbers will begin with L. California. 2 & 3 INTEGRATED PANEL COMPATIBILITY (NZ. Wedgnock Industrial Estate. 1) Remove and discard the phase 1 / 2 integrated brackets from the wooden door panels. See Tech Bulletin DW024 for fitting instructions. CA92618. the existing wooden integrated door panels can be fitted to the new product providing the following steps are taken. 1998 & 1999. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2001 . or alternatively use the original phase 2 badge housing fitted with the circuit board from the new phase 3 badge. QLD 4163 PO Box 798. Phase 1 or 2 wooden integrated door panel with Phase 3 chamfer integrated bracket REMINDER TO FIT CONDENSATION STRIPS (NZ.all Phase 1 & 2 DishDrawers manufactured in 1997. NOTE: Any claims for the above mentioned products received in the future where the condensation strip has not been fitted will be returned to the service centre to be actioned at their cost. Cleveland. A or N. Warwick CV34 5QF. Ph: 09 273 0680. AUS. Fax: 09 273 0689 Fisher & Paykel Customer Services Pty Ltd Issue B A. Cleveland. which. 2) Slightly file out the elliptical hole in the wooden door panels to the fit the phase 3 oval badge. QLD 4163. Irvine. 19 Enterprise Street. DISHDRAWER PHASE 1. IMPORTANT: Please read this bulletin and pass on to others in your organisation. AUS. Greenmount. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. Fax: 949 790 8911 DW026 Fisher & Paykel Appliances Ltd UK July 2001 Broxell Close. USA) If a situation arises where a phase 1 or 2 Integrated DishDrawer is being replaced with a phase 3 Integrated DishDrawer. Ph: 01926 626700.C.N.

brown top & black base 525941 Flood Switch Assembly with dual micro-switches. p/n 521795. This assembly can be identified by its colour:. Flood Switch Assembly Spare Part Compatibility Part Number Description Where used 521795 Flood Switch Assembly with dual or single micro-switch. version 1 & 2 This assembly can be identified by its colour:. All 818S & 918TD Note: the micro-switches used in this assembly are designed for higher Dishwashers & all current AC voltages. DW026 July 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . AUS) The current DW820/920 Dishwasher flood switch assembly.brown top & base DishDrawers. low current DC voltages. When fitting a new flood switch assembly with one micro-switch to a DW820/920 which has the earlier dual micro-switch assembly. DISHWASHER FLOOD SWITCH MODIFICATION (NZ. note the different wiring connections as shown below. Dual micro-switch flood switch assembly Single micro-switch flood switch assembly wiring connections (old assembly) wiring connections (new assembly) As there have now been several changes to the flood switches we use in our dishwashing products (bulletin DW022 details a previous change). please use the following table to clarify what flood switch assembly is compatible with what products. All DW820/920 Note: the micro-switches used in this assembly are designed for very Dishwashers. has been modified to remove one of the micro-switches as only one is required. This is a running change and the part number remains the same.

there is a requirement for a chamfered edge. Auckland. 19 Enterprise Street. CA92618. California. Greenmount. Ph: 949 790 8900. DISHDRAWER DD601v2. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. DS602 (USA) Integrated There seems to be some confusion as to the necessity of a chamfer on the bottom of the top drawer’s integrated panel. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2001 . Fax: 09 273 0689 Fisher & Paykel Customer Services Pty Ltd A. DS601v2 (NZ. In the case of a single DishDrawer. there is no need for a chamfer provided that the top of the bottom drawer’s integrated panel is no higher than the bottom of the top drawer’s cabinet trim. the top of the bottom drawer’s integrated panel must be no higher than the bottom of the top drawer’s cabinet trim. USA.N. Cleveland. New Zealand. However. SGP) & DD602. this chamfer is not necessary. QLD 4163. Ph: 09 273 0680. IMPORTANT: Please read this bulletin and pass on to others in your organisation. the 8mm gap must be between the bottom of the integrated panel and the bottom of the cabinet trim. although if the cabinetmaker can provide an 8mm gap between the top integrated panel and bottom integrated panel (or the joinery below in the case of a single DishDrawer). If the gap between the top and bottom drawer panel (or cabinet joinery if a single DishDrawer) is 8mm or more. Top Drawer Integrated Panel Bottom of Top Drawer Cabinet Trim 8mm Gap Bottom Drawer Integrated Panel Bottom Drawer Cabinet Trim In summary: If the gap between the top and bottom drawer panel (or cabinet joinery if a single DishDrawer) is less than 8mm. PO Box 58-046.C. the 8mm gap must be between the bottom of the integrated panel and the bottom of the cabinet trim. QLD 4163 PO Box 798. Fax: 949 790 8911 DW027 Fisher & Paykel Appliances Ltd UK September 2001 Broxell Close. In the case of a single DishDrawer. Irvine. there must be a chamfer as per the Installation Instructions. Cleveland. Fisher & Paykel Appliances Ltd 78 Springs Road. 003 3335 171. East Tamaki. Ph: 01926 626700. Wedgnock Industrial Estate. AUS. as shown. Ph: 07 3826 9100. To enhance airflow. Warwick CV34 5QF.

All rotor assemblies will have a material recycling mark on the underside of the top flange assembly and these are described below: • From the start of DishDrawer production to December 1998 we used Acetal which has the mark > POM <. • This was then changed to Glass Filled Polypropylene (for its acid resistant properties) which has the mark > PP-GC30 <. USA) It has been found that Version 2 DishDrawers returned to the Division in the past month due to wash performance problems. SGP. The serial number of the first product fitted with these is ALD557477. Rotors of this material can cause the sprayarm to stick. AUS. The serial number of the first product fitted with these is DHD595654. replace it with the current spare part which should be marked > PK <. When servicing a version 2 DishDrawer for wash performance problems.VERSION 2 RETURNED DISHDRAWERS WITH WASH COMPLAINT (NZ. DW027 September 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . and if it has the recycling mark of > PP-GC30 <. which does not help wash performance. have been fitted with the old glass filled polypropylene rotor assemblies. look at the rotor assembly. • In April 2000 it was changed to Carilon (for its acid resistance and bearing properties) which has the mark > PK <.

Fax: 949 790 8911 DW028 Fisher & Paykel Appliances Ltd UK November 2001 Broxell Close. diverter. New Zealand. A Dry F1 is when the base is free of water. QLD 4163. 003 3335 171. Greenmount. drain inlet • Dispenser – seal. Cleveland. A Full Flood F1 is when there is sufficient water (2-3mm throughout the base) in the base to trigger the flood switch. AUS. Irvine. contaminated or poor join • O-rings – motor housing. lid actuator in yoke. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2001 . Ph: 09 273 0600. weld • Lid area NOTE:. Ph: 01926 626700. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. look for rust spots on the cut edge of the slide bracket) look for the following:- • Lid Actuator jammed (check using diagnostics) • Lid gearbox not working Wire off actuator Wire off actuator terminal at RFI board Dry solder joint on actuator terminal on RFI board Pins pushed through on actuator terminal on RFI board Gearbox case unclipped Gearbox fallen off slide • Lid assembled correctly Lid on yoke. IMPORTANT: Please read this bulletin and pass on to others in your organisation. Warwick CV34 5QF.N.C.chipped enamel • Motor housing and heater plate seals – pinched. 19 Enterprise Street. QLD 4163 PO Box 798. A Small Puddle F1 is when a small amount of water has triggered the flood switch. USA. lid gearbox assembly on slide • Lid seal damage • Lid not working due to electrical connection to Controller • Interference on Yoke – sound insulation • Lid stiffening brackets fitted properly • Interference on lid: Oversize dish/utensil near the tub rim Fisher & Paykel Appliances Ltd 78 Springs Road. California. SGP. CA92618. FULL FLOOD F1’s Check for leaks or evidence of leaks in the following places:- • Inlet hose to fill valve connection • Fill Valve body • Holes in fill hose or drain hose • Damage to heater plate . PO Box 58-732. Wedgnock Industrial Estate. Small Puddle F1 or a Dry F1. actuator in gearbox nut. Ph: 07 3826 9100. Cleveland. USA First determine whether it’s a Full Flood F1. East Tamaki. Ph: 949 790 8900. Auckland. DISHDRAWER F1 FAULT CHECKLIST FOR PHASE 3 DISHDRAWERS – NZ.If there is evidence of the leak coming from the lid area (eg water down the outsides of the tub or if too dry.

All products from CRM729231 have this improvement. • A rinse aid spill can cause excessive foaming which will subsequently spill out the drying vents and trip the flood switch. • Corrosion on the RFI board. Drain support wire tie • Tub weld leaks: Flange to Tub Vent to Tub Customer related wet F1’s that have had improvements: • A Spray arm being off in a hot fill situation did cause a F1 due to the overfilling water coming out the rear vent before a U1 fault stopped the water supply. NOTE: A change made to the controller now ensures that a U1 fault will come up first. • That the product is level – if the product has a lean to the left rear. • Condensation on the flood switch or evidence of such. • Faulty connection on the chassis harness from controller to RFI board. SMALL PUDDLE F1’s Check the following: • Condensation on the Flood Switch or evidence of such. NOTE: A change made to the controller will significantly reduce this. DRY F1’s Check the following: • F1 in top tub only and a dead bottom tub indicates a blown power supply resistor in the bottom heater plate. a small amount of water may trigger the flood switch. Please note that most of the foam may well have dried up by the time the serviceman arrives to check the machine. DW028 November 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . All products from CKM756697 have this improvement.

SGP. the top tub will F1. so that after 2 hours the water may seem warm but it will not get to the required temperature. F4: • The F4 time for the Ph3 DishDrawer is 120min from the time the element is switched on for it’s heating cycle. AUS. detergent dispenser diverter valve or rinse aid pump valve) shorting it. • NOTE: If the heater resistor (element) fails. • If it is the bottom tub whose power supply resistor fails and because the bottom tub supplies the power to the RFI board and hence flood circuit. NOTE: All coils should measure approximately 70ohms Damaged Power Supply Resistor: • This will cause the controller to lose power. they merely stop counting down time. Fault: • More than likely that this was due to a faulty controller. This could cause a bit of confusion in that the service person may think the element is still working. and if this coil is not replaced the fault may re-occur. Damaged Heater Resistor (Heater Element): • Replacing the heater plate should be all that is required. • The Ph3 DishDrawer does not show HE when heating.HEATER PLATE FAILURES ON PHASE 3 DISHDRAWERS – NZ. USA Melted Fuse Link: Cause: • Excess heat generated by mainly the heater element or the power supply resistor. the power supply resistor will heat the water but at a greatly reduced rate. • IMPORTANT – check all the coils before starting machine because if the power supply resistor has caused the melted fuse link. (inlet valve. DW028 November 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . excess current may well have been going through one of the coils.

remove the bottom drawer. Cleveland. It is important to replace the insulation back over the mounting tabs. To access the mounting tabs. UK Please notify all Installation crews and technicians immediately We have found that many of the DD603 Dishdrawers have been improperly installed causing damage to the product and the customer’s home. When screws are put in these holes in either the top or bottom drawer. California. QLD 4163 PO Box 798.N. Cleveland. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. PO Box 58-732. and secure with screws provided (Example#1 page-1). New Zealand.C. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002 . The flanges are used as the tracks to carry the yokes that raise and lower the lid seal assembly. They fold forward and attach to the underside of the counter top. 003 3335 171. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. Fax: 949 790 8911 DW029 Fisher & Paykel Appliances Ltd UK January 2002 Broxell Close. It is not necessary to remove the top drawer for installation.outs located in the side wall insulation. Auckland. This is incorrect. Ph: 09 273 0600. Greenmount. Example # 1 Fisher & Paykel Appliances Ltd 78 Springs Road. Ph: 949 790 8900. the seal will not lower and water will spray over the top causing a severe leak. USA. plumbers and contractors are removing the top drawer and using the holes in the left and right flange to attach the unit to the cabinetry (Example #-2 page-2). If necessary. Ph: 07 3826 9100. pull back the cut. SGP. East Tamaki. IMPORTANT: Please read this bulletin and pass on to others in your organisation. 19 Enterprise Street. you may also use the tabs located at the top of the Dishdrawer. QLD 4163. Wedgnock Industrial Estate. We have found that many installers. DISHDRAWER Installation of DD603 – NZ. Irvine. AUS. Ph: 01926 626700. Warwick CV34 5QF. USA. CA92618.

Please forward a copy of this bulletin to all installers. Warranty claims for improper installation are not covered under the manufacturers warranty and will not be paid. DW029 January 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . contractors or plumbers you are using to install our product. THESE HOLES MUST NOT BE USED to secure the Dishdrawer to the cabinets or for any other purpose! Example # 2 Do not screw through these holes.Shown here in example #2 are the holes located at the left and right side flanges.

This was due to a supply problem and we have now modified the dispenser to be able to accommodate a different manufacturer’s coil. 2. it will be necessary to fit the older type dispenser mounting brackets (525632). b) Fitting a Spare Part Dispenser with 6. NOTE: The new Dispenser. in that it has shorter screw bosses and therefore a different bracket is required to fit the dispenser to the tub.3mm quick connect spade terminals on the wiring harness will mean fitting a 526263 Harness Dispenser PH3.5- edge connector fitting.3mm quick connect spade terminals. A new spare part kit has been introduced (part number 526860 Dispenser Kit) which includes the new dispenser and two of the new brackets. or ii) Fit a 526788 Harness Dispenser PH3 QC6.5-edge connector coils onto a product that has 6. 2 or 3 product. 526859. which have 6. which has a RAST 2. part number 526536. 1. USA.5 750GW to the spare part Dispenser. is fitted to all products from serial number CKM754991.LATEST PHASE 3 DISHDRAWER DISPENSER – NZ. 526451 Coil Assy 24V DC RAST 2.5 connection coils. DW029 January 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . it will have the appropriate brackets to fit the dispenser to the product. The other issue when replacing a dispenser is the coil electrical connection. The old coils had a RAST 2.3.3mm quick connect spade terminals for the wiring connections. In some cases (ie products already fitted with the new 526859 dispenser) the brackets will not be needed. swap them on to the new dispenser. for a phase 1.5-edge connector fitting. If fitting the older type spare part dispensers (526536) to a product currently fitted with a new type dispenser (526859). AUS. This should ensure that whenever a new dispenser is ordered. If the coils on the dispenser being replaced are not faulty. SGP. part number 526859 differs from the old dispenser.5-edge connector fittings on the wiring harness will mean either: i) Re-terminate the wiring harness with 6. or iii) Fit spare part RAST 2.3mm quick connect spade terminal coils onto a product that has RAST 2. the following options are available: a) Fitting a spare part dispenser with RAST 2. If the coils on the dispenser you are replacing are faulty and their electrical connections are not the same as the replacement dispenser. The new Dispenser. UK Technical Bulletin DW025 issued June 2001 advised on the forced change to new dispenser coils.

526206 or 526207.PHASE 3 DISHDRAWER NEW HANDLE AND MODIFIED TUB – NZ. Modified tub Original tub DW029 January 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . When replacing a handle on a product made after serial number CUM763188. UK A change has been made to the PH3 DishDrawer handle and tub flange. USA. the new style handle should be fitted. use the new handle. but take note of the concerns expressed earlier if the replacement tub has the modified tub flange. the existing handle can be used. Eg 526743. The old style handle does fit onto the new style tubs although the rigidity of the left side once in place is not the best. In the cases where this deemed to be unacceptable. use the old handle. If the replacement tub does not have the modified tub flange the existing handle may still be used. The hold down detail on the left- hand side of the handle has moved further towards the end of the handle. while the tub flange detail the handle fits to has been modified in the front left corner to accommodate this change. When replacing a tub on a product made before serial number CUM763188. In summary: When replacing a handle on a product made before serial number CUM763188. 526205. depending on the finish of the product. AUS. Once the door is fitted there is no obvious defect except that the left-hand side of the handle can be lifted slightly. 526743 White Handle replaces 526205 White Handle 526744 Black Handle replaces 526206 Black Handle 526745 Stainless Handle replaces 526207 Stainless Handle The new handles and modified tubs are on all products after serial number CUM763188. SGP. 526744 or 526745. depending on the finish of the product. Eg.

AUS. It should be noted that it is always possible to tighten these screws a small amount. the product should be removed from the cavity. from the tub roller. as the rubber seal they tighten against will relax with time. September 2000) We have concerns that when servicing the 920/820 dishwashers for F1 faults. Repair/replace drain hose. check the continuity through the flood switch contacts and if there is any doubt. Seam weld around the tub. If possible repair with silicon sealant otherwise contact your Tech Rep. Damage to the drain hose. Front flood holes. and check the following places for leaking: Leaking from Action Around the tapping plates. around 5 litres. DW920/820 DISHWASHERS MYSTERY LEAKS . the outside wrapper removed. When servicing a product for an F1 fault. Tighten tub roller screws. replace the flood switch assembly with a new one. If there is water in the base of the product and it is not obvious where it is leaking from. first establish whether there has been water in the base? If not. DW029 January 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . run down gasket retainer is clamping it tightly to the product behind the door seal & appear to be leak out all the way around. wash & drain pumps or associated Repair or replace components causing leak. SGP) (This information appeared in Technical Bulletin DW022. Make sure the fill vent seal is in place and the fill vent nut is tight. around the flood hole area) Check the gasket isn’t damaged. Tighten connections. Connections onto the inlet valve. Around the door seal area. Around the fill vent. plumbing. Test run the machine. and a check made for signs of previous leaks. and are not upside down Check ends of door gasket to make sure they are not damaged and are fitted correctly. The screws must unwind some distance to cause a leak. From the sump.LOCATING A LEAK (F1 FAULT) – REMINDER (NZ. Check the door gasket is fitted correctly and the (may leak around the top of the door. Pump water out of the machine into a bucket and measure the amount of water to make sure the fill level is correct. Check the door is sealing tightly against the gasket. If damaged or stripped replace with fine threaded screw and tapping plate. check the float has not been jammed up by wiring etc? If this is ok. This is quite normal and doesn’t mean it is going to leak. (flood switch has been activated) some service people are simply tightening the top tub roller screws assuming they were causing a leak. Check spray arms for splits and make sure they are fitted correctly.

DW029 January 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 .

Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. AUS.C. Greenmount. Irvine. Ph: 09 273 0600. Everything still works the same as the slide pin still activates the microswitch when the drawer is closed. probably as the slide was being fitted to the product. California. New Zealand. QLD 4163 PO Box 798. Wedgnock Industrial Estate. IMPORTANT: Please read this bulletin and pass on to others in your organisation. DISHDRAWERS DD602 Micro-switch Failure – NZ. it is essential to check the microswitch in the other drawer to ensure that it hasn’t also been damaged. The main reason switches are failing is because they were damaged during the product’s assembly. New Zealand. please return all microswitches that are replaced in New Zealand before the 30th June ‘02. When the slide was then extended to fit the tub. advise whether it is the top or bottom tub. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. Please send the failed components along with the requested details direct to: Peter Swale. the lever spring is bent back and damaged. Ph: 949 790 8900. 19 Enterprise Street.N.) When replacing a broken microswitch. The picture on the left shows a good microswitch. and if it is a repeat failure. Warwick CV34 5QF. Cleveland. including the lever spring pieces. it is important to check that the slide pin cannot get under the microswitch lever spring and damage the new part. Mosgiel. Please include product details. Ph: 07 3826 9100. Ph: 01926 626700. Auckland. for a double DishDrawer. 003 3335 171. East Tamaki. the one on the right shows a damaged microswitch. The slide pin has got under the microswitch lever spring. Fax: 949 790 8911 DW030 Fisher & Paykel Appliances Ltd UK April 2002 Broxell Close. Also. CA92618. QLD 4163. Fisher & Paykel Appliances Ltd. Cleveland. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002 . The warranty claim forms can be sent through to the Warranty Claims Department in Auckland and processed in the normal way. Distorted lever Fisher & Paykel Appliances Ltd 78 Springs Road.000 operations to approximately 1000 (depending on the extent of the damage. SGP. PO Box 58-732. USA. UK. To help us determine the failure mode in the field. USA We are seeing a large number of microswitch failures in the field. Dukes Road. However the life of the spring is reduced from approximately 50.

DD603 Tub Removal Tip
When a tub is lifted off the slides and turned upside down for servicing, e.g to replace a heater plate, it is
best to rotate it in an anti-clockwise direction. This is the opposite way to which it was assembled and will
help prevent the hoses from getting twisted inside the link support. Once upside down, the hoses and
wiring can be removed and placed over the right hand slide. These can then be reassembled to the tub
without the need to twist them awkwardly.

It is also a good idea to push the hoses and the link support down while re-fitting the wiring cover. This
ensures that the link support does not interfere with the tub when the drawer is closing. If the hoses have
become twisted in the link support, or if the link support is too close to the tub, this can cause drawer
closing problems. Either the drawer will not close fully or will close slowly over the last 35 mm. (1 ½
inches)

DW030
April 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002

DD603 Chassis – Top Installation Tabs
The top installation tabs on double DishDrawers were changed to the new type (illustrated) on 20/02/02.
The tabs push into the slots in the chassis from the front. The clips on the tab lock it into place once
inserted.

DW030
April 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002

DISHWASHERS
Moulded Tub Roller Assembly – Improved Design - NZ, AUS, SGP
When servicing a Dishwasher with a F1 fault code, first determine the cause of the leak. If you suspect
the leak has come from the tub roller assembly we advise that you remove the cabinet wrapper and
inspect the outside of the tub for any visible water stains or marks.

If it is clear the leak has come from the tub roller assembly check the tightness of the roller screws.

Please order and fit the new spare part kit, part number 521428, if there is any sign of stripping or
damage to the tub roller assembly or if there has been a repeat call for leaking tub rollers on the product
being serviced.

The old design of tub roller is shown below with the tapping plate and screws.

The new design of tub roller is shown below and is available in a spare part kit part number 521428.

Note: Please check the white seal is correctly fitted before installing the rollers in the product.
The new kit, part number 521428, includes:

4 Tub roller assemblies
8 Screws

Note: The older tapping plates and screws are no longer available for the old tub roller assembly, the old
part numbers have been superseded to the part number of the new kit. When ordering parts it is
important to only use the part number of the new kit. For example if you ordered a screw and tapping
plate from the old assembly you would be supplied with two of the new kits.

DW030
April 2002

COPYRIGHT © FISHER & PAYKEL LTD 2002

DW030 April 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 .To fit the new design of tub roller. the standard time to replace or refit the tub rollers has been updated to 5 labour units. Note: To compensate for the removal of the cabinet wrapper in order to fit the new tub rollers. Tighten the screws until they are firm. After fitting the new design of tub roller you will notice that the tapping plate is no longer required. first remove the cabinet wrapper. The large head on the new screws gives adequate support to clamp the rollers to the tub. This must be done because the screws on the new assembly tap directly into the tub rollers from the outside of the tub.

East Tamaki. 003 3335 171. Wedgnock Industrial Estate. Cleveland. it is important to transfer the clip positions from the old hose to the new one. 19 Enterprise Street. the fill hoses will not have any clip markings printed on them. • Water dripping off the lid if the (bottom) drawer is opened during the cycle. and transferring the clip positions using a marker pen.C. top tub only . • Yoke pegs broken allowing the lid to float backwards. New Zealand. UK From the 25/06/02. Greenmount. Ph: 949 790 8900. UK Most causes were covered in the November Tech Bulletin DW028. SGP-ROW. USA. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002 . QLD 4163 PO Box 798.N. Ph: 01926 626700. • Bottom controller faulty. Irvine. • Heater plate locking nut not clipped in properly and causing leaking of water. IMPORTANT: Please read this bulletin and pass on to others in your organisation.F1 Fisher & Paykel Appliances Ltd 78 Springs Road. Warwick CV34 5QF. CA92618. Auckland. • Oversudsing due to liquid detergent being squirted into the tub or the rinse aid tank. QLD 4163. AUS. • Fill hose split due to inlet valve flow restrictor blowing. California. DishDrawer Phase 3 Fill Hose replacement – NZ. (for this to cause an F1. URM serial numbers. AUS. Doing this will ensure that the hose is positioned in the link support correctly. a moulding defect at valve end of the inlet hose. Ph: 07 3826 9100. USA. Our experience now highlights some other possible causes. SGP-ROW. This can be done by laying the old and new hoses out side by side. Ph: 09 273 0600. PO Box 58-732.) • Wirsbo inlet hose washer pinched at the inlet valve. • Yoke pegs not fitted into the trim slot. Fax: 949 790 8911 DW031 Fisher & Paykel Appliances Ltd UK July 2002 Broxell Close. with the required amount of hose available at each end for connection to the dispenser and inlet valve. Cleveland. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. F1 fault Checklist for Phase 3 – NZ. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. • Dispenser leak caused by loose screws. • Dispenser rinse aid bung leak due to a leaky light pipe or a defective o-ring. the rinse aid tank would need to be full of water. or a leaking connection at the tap end. USA. • Tub fan housing weld defective. When replacing a fill hose.

At all other times when not in use the lid will stay up. If the thermal fuse melts. DW031 July 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . before coming up. If that controller is not supplying power to the sensor. as recommended in the installation instructions. There are a number of things that can cause or contribute to condensation problems: • Yoke pegs broken – allowing lid to “float” between the front and rear and not sealing on the tub flange • Tub / Handle excessively bowed along the front edge. One reason that the drawer is “dead” can be that the thermal fuse on the heater plate is open circuit. SGP-ROW.Phase 3 Condensation problems – NZ. your Technical Representative or Field Operations Representative can program the product so that the lid stays down only at the end of the cycle. USA. • Integrated models . for 2 or 4 hours. During this time the drawer can be opened by pushing the power button. It usually occurs at the end of the cycle when the lid comes up. The controller drops the supply voltage to that required by the various components. As a precaution and to provide a fail-safe mode. UK Condensation is sometimes visible along the top of the handle or under the bench-top. or b) The bottom drawer is “dead” and the top drawer is displaying an F1 fault.lack of an 8mm gap between door panels. The reason the top drawer is displaying an F1 fault in this case is because the flood switch sensor on the mains filter board obtains its power supply from the bottom drawer controller in a double drawer model. USA.) This may be due to. the top drawer would not be able to sense if there was an F1 fault. One way to reduce condensation is to install the Closed Drawer Option in Option Adjustment Mode. • The DishDrawer going into pause mode part way through the cycle (causing the lid to come up. • Latch assembly spring is formed incorrectly causing the latch to reset itself. • The tub clip (which sets the latch) is broken. Part of the controller’s power supply is through the power supply resistor on the heater plate. AUS. Phase 3 . SGP-ROW. and also to the underside of the bench if the bare wood surrounding the DishDrawer has not been sealed. • A faulty controller. • Insufficient gap between the top of the product and the bench-top Damage can occur to integrated panels where they have not been adequately sealed to withstand moisture. UK A serviceman will sometimes be called to a situation where either: a) The top drawer is “dead”.Open Circuit Thermal Fuse On Heater Plate – NZ. so that the lid stays down at the end of the cycle. • Link support clip too close to the tub not allowing the hoses to fold up out of the way. or • faulty LCD buttons or moisture on the back of the LCD board • Drying fan not running • Granite bench tops – cold surface • Cold room temperatures and / or high humidity. If the customer is not happy to push the power button each time they want to open the drawer. it therefore displays an F1 fault and the drawer cannot be operated. • Drawer not closing fully because. the controller’s power supply resistor will go open circuit and the controller can not function. AUS.

and check on the 19 way controller plug for a circuit through the power supply resistor and the thermal fuse on the heater plate. Drying Fan (approx. Failure to do so will cause the controller to draw too much current again. If a drawer is “dead”. If it is a component that controls a lid actuator motor which fails. The new controller may also be damaged. iv. b) Remove the power plug from the wall. the other motors and coils are not usually damaged. the water inlet valve coil. the thermal fuse is probably open circuit and the heater plate will have to be replaced. The controller must also be replaced. To understand why it has done so. consult the wiring diagram and locate the fault further back in the circuit. d) Check the 4 resistors for the lid actuators on the mains filter board for signs of overheating (browning).47 kOhms). Replace the controller. If any of these components are faulty. iii. In Summary: 1. If they have overheated. If not. This can fail and draw excess current.The thermal fuse has probably gone open circuit because the power supply resistor has overheated. replace the heater plate. 2. causing the power supply resistor to overheat and melt the thermal fuse. Check for a circuit through the power supply resistor on the heater plate. The power supply resistor will overheat on the new heater plate and melt the thermal fuse again. but it pays to check. The resistance should be 125 ohms plus or minus 5 ohms for a NZ/AUS/UK heater plate. It is very difficult to get a reliable resistance reading for lid actuators. the board will need to be replaced as will the lid actuator motors for that drawer. ii. as it will have been the failure of a component in the controller that caused the problem in the first place. This causes the power supply resistor to overheat and melt the thermal fuse on the heater plate. Check the resistance of all components listed above and replace any that are faulty. There is also a component within the controller called an IGBT. Detergent Diverter Coil (70 ohms plus or minus 5 ohms). this indicates that power is getting to the heater plate and the controller. If there is no circuit. in the process. c) Check the resistance of the following components: i. In this case. Rinse Aid Pump Coil (70 ohms plus or minus 5 ohms). Water Inlet Valve Coil (70 ohms plus or minus 5 ohms). DW031 July 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . There are a series of components within the controller that control the current supplied to the wash/drain motor. the rinse aid pump coil. (between the sixth wire from the right hand side and the 7th wire from the right hand side). If a controller component fails. Check for supply voltage at the controller. If it is present. the following checks should be made: a) Check for supply voltage on the 19 way plug at the controller. If open circuit. draw excess current through the controller. the lid actuator motors and the drying fan. 3. This causes the motor or coil to fail and. 3. the detergent diverter coil. we need to understand a little of what happens within the controller. (between the 3rd wire from the right hand side and the 6th wire from the right hand side). it can feed too much current to a motor or coil. they must be replaced. the excess current fed to that motor can also damage the resistors on the mains filter board to which the lid actuator motors are connected.

and the U1 fault code is replaced by a tap with a line through it. DISHDRAWERS DD603 Product and Parts Manual changes – NZ. Ph: 01926 626700. Wedgnock Industrial Estate. Door assemblies now include door insulation.5 production started on 4/9/02 from serial number UYM 735384. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. • Integrated badge parts are only available as a complete assembly (as per the drawing in the Parts Manual) except for the cover/clip. UK A number of changes have been made to the DD603 parts manual to cater for Water Softener. Ph: 07 3826 9100. remove the plug coding with a sharp knife.N. In the case where the new harness won’t push on to a Ph 3 component (because the PCB does not have a slot in it). and the badge kits (which include the housing and the buttons). PO Box 58-732.5 products and many Ph 3 also. Plug Coding • The LCD changes for Ph 3. Iridium and what is generally referred to as Ph 3. • The new harnesses have coded plugs. Fisher & Paykel Appliances Ltd 78 Springs Road. QLD 4163. SM is iridium stainless steel.5 Products). 003 3335 171. • The new handle supercedes the old and can be fitted to old tubs by removing the clip at the left hand end or bending it out of the way as the handle is slid on to the tub. New Zealand. Irvine. Ph3. These will fit all Ph 3. CA92618. Warwick CV34 5QF. (Refer to the new User Guide or the “Corrections to User Guide” additional sheet included with Ph 3 User Guides in Ph 3.5.5 product introductions. A new LCD board is introduced for Ph 3. Ph: 949 790 8900. QLD 4163 PO Box 798. IMPORTANT: Please read this bulletin and pass on to others in your organisation. The product model and code numbers do not change. • A new rectangular satin chrome integrated badge will be used in production from 30 October. ROW-SGP. Cleveland. Fax: 949 790 8911 DW032 Fisher & Paykel Appliances Ltd UK August 2002 Broxell Close. California. It displays minutes only instead of hours and minutes. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. A screw may be fitted through the handle (but not into the tub) to prevent any upwards movement. Cleveland. AUS. Auckland. East Tamaki. replacing the existing chrome oval badge. Also the “delay” start symbol changes to a timer symbol. Ph: 09 273 0600.5. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002 . 19 Enterprise Street. Greenmount. USA. • Door upper and lower assembly part numbers have changed and a number of new doors are introduced. USA. (Technical Bulletin DW029 will be revised & refreshed on the website as it is inaccurate on this point).C. the light pipes.

• Kick Strip silver is added for use with Iridium Doors.5 controller can be used in products with or without the water softener. DW032 August 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 .The U1 fault code is replaced with a symbol on the LCD • All GB and USA prefinished products will contain the new guide. NZ. Australia and Japan. For GB/EU spares. Once installed the drain hose can be cut to length before fitting to the drain. The Ph 3. This is because the wash program cycle times are different. The main changes are: . • The new. the water softener will be set to 0 and will need to be set up in option adjustment mode for products with the water softener. • A new inlet valve is introduced for water softener models which has a lower flow rate of 2. • USA and NZ/AUS integrated products will use a Ph 3 guide.The method of changing some of the user options for Integrated products changes . which includes x1 Hose Drain Upper and x1 O Ring Cuff Socket. clear Fill Hose supercedes the old part except in the USA • The new Drain Filter and Filter Plate assemblies are made from grade 304 stainless steel. • NZ/AUS prefinished products will continue to use Ph 3 guides. until stocks are used up. DD603 Service Manual . For USA spares. • A number of other parts have superceded to new part numbers but the above information covers the main issues. replacing grade 430. because all products for this market will have water softener fitted • User Guides are updated and their part numbers change. • Kit Trim is now charcoal colour (and contains top and bottom trims and prisms) • Hose drain upper and lower have been replaced with Kit Drain Hose 527137. DD603 User Guide .All The user guide has been updated. • The new Controller supercedes the old.The LCD displays minutes only . the default setting will be 3. Australia and Japan versions do not contain water softener information.5 litres/min. with a corrections sheet inserted.5 replacements. until the new rectangular badge is introduced (30 October).All The service manual has been updated to include water softener information for the UK and the USA. but not used / available in NZ.The integrated badge changes to a rectangular shape . However there are different part numbers for Ph 3 and Ph 3.Delay start is replaced in the LCD with a symbol . with a “corrections” sheet inserted. • Water Softener parts are added.

920 & 820 models 696040167 front plastic housing for electronic controllers 918TD 696040168 rear plastic housing for electronic controllers 918TD DW032 August 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . 912T & 913T models 521433 Impellor Pump – used in 918TD. 818S. AUS. SGP-ROW 521432 Impellor Pump – Used in 712M. 813E.DISHWASHER – Useful part numbers – NZ. 812E.

Cleveland. Ph: 09 273 0600. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. Irvine. Warwick CV34 5QF. 003 3335 171. KIT TUB REPLACEMENT AU. Part number 527085 will be assembled before dispatch and includes: 525969 TUB W/ASSY PH3 QFP TEXT 526530 MOTOR ASSY 525059 SEAL MOTOR HOUSING 525058 SEAL HEATER PLATE 526443 HEATER PLATE 525162 LOCKING NUT 525940 O’RING CUFF SOCKET UL REC Fisher & Paykel Appliances Ltd 78 Springs Road.N. Auckland. East Tamaki.C. Ph: 01926 626700. Wedgnock Industrial Estate. DISHDRAWER DD603 Tub Kit – Australia only A tub kit has been created for use in Australia only. The kit has been set up for use where an Electronic Controller has failed and caused the fuse link to melt on the heater plate. USA. PO Box 58-732. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002 . New Zealand. CA92618. and in some cases. 19 Enterprise Street. melting the tub and the locking nut. IMPORTANT: Please read this bulletin and pass on to others in your organisation. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. QLD 4163. Ph: 07 3826 9100. QLD 4163 PO Box 798. Greenmount. Cleveland. California. Ph: 949 790 8900. Fax: 949 790 8911 DW033 Fisher & Paykel Appliances Ltd UK August 2002 Broxell Close.

New Zealand. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. It is important to refer to the Installation Instructions included with the product and not rely on old issues. East Tamaki. then the new panel may be different to the other one. Greenmount. Drain Hose Kit – NZ. USA. QLD 4163. Ph: 949 790 8900. Part Numbers: Badge Int Assy Chrome Oval 526618P Badge Int Assy Satin Rectangular 526975P • The shape of the cut-out in the integrated panel does not change for the new badge. USA. 527137 contains. IMPORTANT: Please read this bulletin and pass on to others in your organisation. Fax: 949 790 8911 DW034 Fisher & Paykel Appliances Ltd UK September 2002 Broxell Close. Integrated Badge – NZ. Cleveland. DISHDRAWERS Door Logos – NZ. Warwick CV34 5QF. ROW. • Changes made to the integrated panel mounting bracket (to meet IEC standards) mean that the “available badge zone” on the panel has also changed.C. Part no. USA. Ph: 01926 626700. CA92618. Fisher & Paykel Appliances Ltd 78 Springs Road. 003 3335 171. USA. 19 Enterprise Street. Auckland. The only option is to replace the panel on both DishDrawers.N. Ph: 07 3826 9100. California. Wedgnock Industrial Estate. 1 x 525967 Hose Drain Upper 1 x 525940 O Ring Cuff Socket UL The hose can be used in both upper and lower drawers and is trimmed off to the correct length once installed. ROW. UK A number of changes have been made over recent months to the “Fisher & Paykel” logo on the outer drawer panel. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. AU. QLD 4163 PO Box 798. Irvine. Cleveland. ROW. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2002 . PO Box 58-732. UK The new drain hose kit has been set up to include the O Ring. AU. If a customer has two single DishDrawers and an outer panel has to be replaced on one. AU. Ph: 09 273 0600. UK • The shape of the integrated badge has changed in production from oval to rectangular for some markets and will progressively change for others as stocks of oval badges are used up.

• The tape must be fitted to the underside of the bench-top / countertop as per the Installation Instructions for all products installed from this date on. This is in addition to sealing any bare wood surrounding the DishDrawer with oil based paint or polyurethane. • One of the changes made to rectify this problem has been to redesign the door.DISPENSER • Some early Ph3. as per the Installation Instructions. will be fitted by the installer. USA. Press the POWER button to turn the DishDrawer on Press and hold ECO and LOCK button for 5 seconds DW034 September 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . 3) Either: a) install the Closed Drawer Option in option adjustment mode (the lid will close whenever the DishDrawer is closed. ROW. AU. and includes instructions for fitting. Old Door Shape New Door Shape Condensation – NZ. or Customer Care Centre for advice. If you come across this problem. • A kit is also available as a spare part.5 products experienced a small quantity of powder being left in the wash bucket of the dispenser at the end of the cycle. Part number 527228 TAPE UNDERBENCH SPARES KIT • For any existing installations which are experiencing problems with condensation. Rep. 2) Fit moisture protection tape to the underside of the bench-top. • Moisture protection tape is being provided with all DishDrawers manufactured since the 23/10/02 (UKM750023) in the hope that this at least. contact your Tech. UK • We are coming across a number of installations where the underside of the bench / countertop has not been sealed. and moisture damage has resulted.) To enter option adjustment mode. and stay down until the Power button is pushed. 1) Ensure that any bare wood surrounding the DishDrawer is sealed as per the Installation Instructions. to prevent water from splashing into the wash bucket during the pre-wash part of the cycle.

ROW.) 4) If possible increase the product to countertop clearance to around 12. UK Filter plates and drain filters are now made from grade 304 (non magnetic) stainless steel. Or: b) We can reprogram the Controller EE for 4 hr lid down / fan run on. please return any unmodified switches to your Technical Representative so they can be reworked. press the LOCK button to turn this feature on or off. Phase 2 Micro-switches – NZ. USA. Rep. once we have them in stock. The Lid will only stay closed at the end of the cycle for 4 hrs or until the Power button is pushed. Note: It is important that both switches are changed on a double DishDrawer. (you will need to contact your Tech. 527005 Drain Filter Assy 527018 Filter Plate Assy DW034 September 2002 COPYRIGHT © FISHER & PAYKEL LTD 2002 . modified In New Zealand only. (this may not be possible for Single or Integrated models) 5) Check for other possible causes of condensation as outlined in Technical Bulletin DW031. Part no. press the LOCK button to turn this feature on or off. At all other times it will remain up. to install this feature. press the START/PAUSE button until “Ld” appears on the display. AU. The part number is 525893. AU.5 mm. Changes to the switch by the Vendor will be notified in a future bulletin. which provides better resistance to rusting than the previous grade 430 (magnetic) material. the brush symbol indicates the Closed Drawer Option is selected or for Integrated Models. Filter Plate and Drain Filter – NZ. Modified switches can be identified by white paint on one end. press the START/PAUSE button until the light above the START/PAUSE button and the ECO button is red. Then for prefinished models. UK All spare parts micro-switches have been modified to increase their life by flattening off the lever spring. All the red lights on the wash programme indicator are on when this feature is selected. ROW. USA.

NZ. USA. This was introduced to production during December 2002. 003 3335 171. USA. DISHDRAWER DD601.NZ. Ph: 07 3826 9100. Fax: 949 790 8911 DW035 Fisher & Paykel Appliances Ltd UK February 2003 Broxell Close. USA.NZ. AU. UK Insert Door 526080 has superseded to 527308 KIT DOOR INSERT and contains both upper and lower inserts and an instruction sheet. display. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2003 . IMPORTANT: Please read this bulletin and pass on to others in your organisation. 19 Enterprise Street. New Zealand. In addition the two components can be ordered separately: 527179 Insert Door Upper 527178 Insert Door Lower Panel Controller .NZ.5 (526842) controllers will drive the original hours / min. QLD 4163. California. When replacing the wiring harness please ensure the wiring is placed behind the drain and fill hoses so that wires do not get pinched between the cabinet and the bracket. UK A spare part drain filter is now available with smaller (round) holes in the divider. If repacking of a product is required for any reason. Wedgnock Industrial Estate. Ph: 09 273 0600. Greenmount.N. not 526977P. CA92618. Auckland. then please use this as an alternative. Cleveland. please use 526203P DISP LCD MERCURY 525 PG3 SINGLE. ROW. 527269 DRAIN FILTER SS DIVIDER (SP) Integrated service test handle . UK Some cases have been reported of wire breakages at the point where the link “hinges” into the chassis. East Tamaki. PO Box 58-732. ROW. Door Inserts . Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. UK If making a test handle for use with integrated products. AU.NZ. ROW. 602 harness chassis mains . AU. DD603 Field return carton . AU. 527273 PANEL CONTROLLER Drain Filter . ROW. Fisher & Paykel Appliances Ltd 78 Springs Road.NZ.C. Ph: 949 790 8900. AU. USA. Ph: 01926 626700. AU. ROW. Irvine. USA. Both Ph3 (526202) and Ph3. USA. Warwick CV34 5QF. This may help prevent rotor damage and drain blockages. Cleveland. UK A metal panel has been placed between the controller and the tub to act as a heat shield. QLD 4163 PO Box 798. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. UK 526857 CARTON SLEEVE DD REPACK has been introduced for shrink-wrapped complete appliances. ROW. USA.

previously supplied for stainless and black product. 556520 WASHER M5 13 20G 304 SS The tongue latch screw part number shown in the parts manual (599069) is incorrect. part no. 521577A WRAPPER CABINET SS & BLACK. 521798 WRAPPER CABINET GALVACLEAN Gauze Fill Vent The gauze. which is a thread cutting rather than a thread forming screw. as per the field return parts list. is no longer available and supersedes to. The handle kit 521411 contains this screw. Front 696040177 Rear 696040178 Grey / galvaclean wrappers Grey wrapper.Field return parts . DISHWASHER – NZ. DW035 February 2003 COPYRIGHT © FISHER & PAYKEL LTD 2003 .NZ Please return all dishdrawer fronts (doors) to Fisher & Paykel. which was removed from production in September 2002 when the fill vent was modified. Item 22 (556042) should be: 556143P SCREW MC M5X14 PAN PH SS Handle screws Now use 556146P SCREW ST 6X18 T25 PAN TX SS. Part numbers required include: 526244 Stainless Lower 526230 White Upper 526237 Stainless Upper 526908 Iridium Lower 526232 White Lower 526907 Iridium Upper These will help us with our research into the warranty issues.521100. which have been replaced under warranty. has been reintroduced because it will further reduce condensation. AU Door Latch One washer is being placed under each boss of the tongue latch to correct latching problems. Controller Case spares 820 / 920 Now available.

When servicing a DD602 for any reason. Ph: 949 790 8900. The damaged section can be removed and the hose rejoined. IMPORTANT: Please read this bulletin and pass on to others in your organisation. UK. PO Box 58-732. Irvine.N. Cleveland. Cleveland. USA. USA Tub Microswitch . It is labelled DC1A (the old switch was DC1). Ph: 09 273 0600. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2003 . Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. ROW. ROW. Greenmount. UK. New Zealand. It contains 2 x 525482 CLIP WIRE DRAIN 1 x 525780 DRAIN HOSE JOINER This kit may be used as an alternative to replacing a drain hose which has been crushed or has a hole in it. DISHDRAWER DD602 – NZ. replace both microswitches if they are the old type. This filter plate is made from grade 316 stainless steel. AU. California. the holes in the plate have been made smaller.Part no. DD603 – NZ. all previous filter plates will supersede to part no. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A.C. do not need to be replaced. Wedgnock Industrial Estate. AU. CA92618. 525893 The new modified switch is now available. 527227 FILTER PLATE ASSY 316 when old stocks run out. 19 Enterprise Street. Modified DC1 switches. Auckland. USA Filter plate assembly For spare parts. Fisher & Paykel Appliances Ltd 78 Springs Road. recognisable by white paint on the end (refer to Technical Bulletin DW034). Warwick CV34 5QF. East Tamaki. Ph: 01926 626700. Fax: 949 790 8911 DW036 Fisher & Paykel Appliances Ltd UK March 2003 Broxell Close. Kit Drain Hose Joiner A new kit is available. Also. 527394. part no. QLD 4163 PO Box 798. Ph: 07 3826 9100. QLD 4163. 003 3335 171.

Auckland. 19 Enterprise Street. Ph: 09 273 0600. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2003 . Ph: 07 3826 9100. however stock is running low on the old style handles so they will be superseded to the new ones. Spare Part 527412 Production Part Stainless Divider Plastic Divider DD603 HANDLE SPARE PART – ALL MARKETS Technical Bulletin DW029 stated that a change had been made to the DD603 handle and tub flange. PO Box 58-732. CA92618.N. 003 3335 171. Handle clip Handle clip removed Fisher & Paykel Appliances Ltd 78 Springs Road. California. Ph: 949 790 8900. New Zealand. Warwick CV34 5QF. On the production line we currently still use a drain filter with a plastic divider. USA. IMPORTANT: Please read this bulletin and pass on to others in your organisation. QLD 4163. The new filter has a plastic top. DISHDRAWER DRAIN FILTER SPARE PART – ALL MARKETS A new spare part drain filter has been introduced. Fax: 949 790 8911 DW037 Fisher & Paykel Appliances Ltd UK May 2003 Broxell Close. QLD 4163 PO Box 798. It has been designed to prevent foreign objects entering the drain impellor area. Part numbers were created for the new and old handles. The previous spare part drain filter has been superseded to the new part 527412 DRAIN FILTER MESH ASSY WITH SS DIVIDER. East Tamaki.C. Cleveland. Greenmount. Cleveland. mesh base and a stainless steel divider. Irvine. The new handles and modified tubs were introduced to production from serial number CUM763188 onwards. If a customer has had problems with foreign objects entering the drain impellor area order and fit the new spare part filter. When fitting a new handle to an old style tub it will be required to remove the plastic clip on the handle as shown below. Ph: 01926 626700. Wedgnock Industrial Estate. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble.

IMPORTANT: Please read this bulletin and pass on to others in your organisation. Warwick CV34 5QF. § Check the flap valve is not blocked and is fitted correctly. These parts can become worn from foreign objects entering the drain area. ROW. USA. Ph: 949 790 8900. DD603 PRODUCT PAUSING MID CYCLE – NZ. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. It may be necessary to insert a little packer under the prism to angle it correctly as shown below. New Zealand. upgrade the drain filter to the new spare part # 527412. Greenmount. § Check that the prism is fitted correctly in the trim. There could be a problem with the LED’s or light circuit. Ph: 01926 626700. check the detail inside the sump area and the rotor’s drain impellor. § Check the latch has not reset and is positioned correctly on the slide. § If the product is not levelled correctly the cabinet can flex slightly. § Check that the light transfer tubes and electronic controller are fitted correctly. DISH DRAWER DD603 DRAINING PROBLEMS – NZ. Before Packer Fisher & Paykel Appliances Ltd 78 Springs Road. § The drain hose should not sag in the section between the high loop and the connection to the waste pipe (the hose may need shortening to prevent sagging). § Check that the tub is closing correctly. § Check that the light transfer tubes are clean and there is no food residue on the outer side of the tub that could effect the path of light from the light transfer tubes to the prism. Cleveland. USA. ROW. Irvine. replace the stator assembly. § The drain hose must have a high loop at least 750mm from the floor. UK We have received inquiries from the field to do with products going into pause mode during the wash cycle. If the rotor is not seized but the product still does not drain. Fax: 949 790 8911 DW038 July 2003 Fisher & Paykel Appliances Ltd UK Broxell Close. try replacing the electronic controller. UK Our warranty data and feedback from the field suggests that we get a few issues to do with drain water left in the tub or the drain hose getting blocked. § Check that the customer cleans their drain filters on a regular basis. § Check the installation to ensure the product is installed as per our installation instructions. QLD 4163 PO Box 798. Wedgnock Industrial Estate. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. It should be positioned with a slight upward angle. 003 3335 171. Fax: 01926 626701 COPYRIGHT © FISHER & PAYKEL LTD 2003 . If a customer complaint is received relating to this issue refer to the checklist outlined below. When servicing a product with a customer complaint relating to these issues refer to the checklist outlined below. AU. § If there is evidence of foreign objects entering the drain area. § The above faults can hold the tub open just enough to misalign the light transfer tubes to the prism. Ph: 09 273 0600. PO Box 58-732. § Check the installation to ensure the product is installed as per our installation instructions. § If these checks do not prove to be successful in resolving the issue. § If the rotor is seized. § Check that the stator windings are not excessively loose on the stator housing and that the hall sensor is positioned correctly. Replace the rotor or stator assembly if required. During heat up and cool down periods the cabinet could flex enough to misalign the light transfer tubes to the prism. QLD 4163. § Ensure the drain hose is not kinked or pinched. California. look for foreign objects stuck in the drain impellor area. If the stator windings are excessively loose on the stator housing. AU. § Check the rotor is rotating freely. Ph: 07 3826 9100. Cleveland. CA92618. East Tamaki. Auckland. § Check that the link support is not broken and the hoses in the link assembly are positioned correctly.C. 19 Enterprise Street.N. USA.

New Zealand. DISHWASHER DW920 Panel Rear – 521595 – NZ. AU. DISHDRAWER Link Support Phase 3 Dishdrawer – NZ. East Tamaki. QLD 4163 PO Box 798. Fisher & Paykel Appliances Ltd 78 Springs Road. Fax: 949 790 8911 DW039 Fisher & Paykel Appliances Ltd UK August 2003 Broxell Close. Ph: 08450 662200. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble.N. Cleveland. Ph: 09 273 0600. USA. Auckland. or the seal being distorted with a permanent kink in it. This may be in the form of a cut. Greenmount. Ph: 07 3826 9100. ROW. California. or supply it as a spare part. we will no longer include this panel on new products. If left. USA. 19 Enterprise Street. ROW On approximately 18th August 2003. please inspect the lid seal for damage along its rear edge. or a piece missing. Wedgnock Industrial Estate. 003 3335 171. Cleveland. AU. PO Box 58-732. IMPORTANT: Please read this bulletin and pass on to others in your organisation. and cause the product to go into “pause” mode part way through the cycle. a wrongly positioned link support could: a) prevent the drawer from closing fully. CA92618. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A.C. Irvine. this could cause subsequent F1 faults to occur. b) cause the link support to interfere with and reset the latch as the drawer is closing. If this problem is encountered. This will help ensure the new support is positioned correctly. Before removing the old link support. Fax: 08450 662201 COPYRIGHT © FISHER & PAYKEL LTD 2003 . Warwick CV34 5QF. Ph: 949 790 8900. or when stocks run out. If this is not done. QLD 4163. mark the position of the clips on the hoses and harness. UK We are getting reports of the link support breaking in the centre and causing an F1 fault when it gets in between the rear flange of the tub and the lid. Testing has shown that there are no added benefits from including this panel on the DW920 and it has never been fitted to the DW820 dishwasher.

AU.NZ. 003 3335 171. New Zealand. UK. Dry enhancement mode – NZ only From MKM 704522 onwards. AU. Cleveland. IMPORTANT: Please read this bulletin and pass on to others in your organisation. USA In some MPM and MAM serial number products. Irvine. UK. ROW. This is a running change and spare part stocks of 526842 controllers can be used up before ordering the new part. to keep the cycle times the same. and DW025 for further information on F1 causes. USA 526842 has been superceded by 527415 in production from MKM 704522 onwards. If replacing a controller in these products. Spare parts suffix codes and useage will remain the same. use 526842NAP or 527415NAP CONTROLLER 525 PH3 NZ/AU. USA. which will include both the old and new size trims. Auckland. Warwick CV34 5QF. All other markets will be factory set to off. and a larger trim introduced into production.5 products with phase 3 cycle times – NZ. Press power Press and hold ECO and LOCK for 5 sec until it beeps Press START/PAUSE until LH appears Press LOCK to turn dry enhancement on / off (brush symbol is displayed for on) Drain filter trim . since MEM 741743. 19 Enterprise Street. AU only NZ / AU Products between UYM741861 and UYM742647 were inadvertently programmed with ph3 cycle times. This is because it is the bottom drawer controller that provides power to the flood detection circuit. Ph: 07 3826 9100. USA If a double product (DD603) displays F1 on the top drawer only. Ph: 08450 662200. To access and change in option adjustment mode. the spray arm stops rotating because it catches on the bottom of the crockery insert. and the bottom drawer is working OK it is most likely that the bottom drawer controller has failed. PO Box 58-732. QLD 4163. California. Ph: 09 273 0600. there is no water in the base. and the old trim will be a loose fit in the new plates. This means the lid will stay down and the fan will run on for 4 hours at the end of a wash cycle.C.N. CA92618. DW028. and programmable by a Tech Rep or FOR for integrated.NZ. DISHDRAWER Poor wash performance . Electronic Controller – new part number . USA The size of the drain filter trim hole in the filter plate has increased. Ph: 949 790 8900. An orange label stating this will be attached to the user guide and cutlery basket. Greenmount. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. AU. Please refer to previous technical bulletins DW031. New Zealand only integrated products will have dry enhancement mode turned on in the factory. Wedgnock Industrial Estate. The new controller now allows dry enhancement mode to be turned off and on in option adjustment mode for integrated products. Phase 3. AU. The problem can be corrected by replacing the main basket – 526062 BASKET SILVER. ROW. Fax: 949 790 8911 DW040 Fisher & Paykel Appliances Ltd UK November 2003 Broxell Close. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A. ROW.NZ. QLD 4163 PO Box 798. Fax: 08450 662201 COPYRIGHT © FISHER & PAYKEL LTD 2003 . Cleveland. 527105 supercedes to 527547 KIT DRAIN FILTER TRIM (SP). The difference will be obvious when fitting the replacement to a filter plate – the new trim will be too big to fit older plates. ROW.NZ. East Tamaki. This feature has been available as a user option for prefinished products. UK. Fisher & Paykel Appliances Ltd 78 Springs Road. UK. F1 – top tub only . so for example 526842NAP will become 527415NAP. The time differences are only minor and should have no noticeable effect on performance.

The pictures below show the yoke peg. the lid will not move up and down freely. Once the machine is assembled to safe working order. AU. In New Zealand. Reassemble lid. which is not visible when servicing a finished product. then remove the yoke and check that the peg is not broken. then slide the yoke up diagonally at the front so that the peg locates inside the trim track. USA Some service technicians may be unaware of the function of the lid yoke. to F&P Appliances Ltd until further notice. If the peg is not broken you should only get 1 –2mm of movement. please return any lids which have been replaced. UK.DD603 lid assembly 526732 – NZ only Spare parts sales of this item seem unusually high. and the way it fits into the front cabinet trim. CORRECT POSITION INCORRECTLY FITTED If the yoke is incorrectly fitted. When tub is in place check as per instructions above for movement and position. tub etc back into the Dishdrawer. the trim track itself may be damaged and the trim will need replacing To position it correctly. with a copy of the warranty claim form where applicable. it’s peg and the effect it has if they are broken or not fitted correctly. turn power on and test for functionality in diagnostics.NZ. DD603 Yoke Peg . hence causing a water leak. fit the yoke in to the chassis at the back first. This can be done by holding on to the rubber lid seal on either side at the front and gently moving the lid horizontally from front to back in the Dishdrawer. Once in place clip the yoke onto the actuator. If not. ROW. 526186 Yoke Lid Right 526260 Yoke Lid Left 526776 Kit Trim Charcoal CORRECT INSERTION OF YOKE DW040 November 2003 COPYRIGHT © FISHER & PAYKEL LTD 2003 . Any info that you can pass on to your Tech Rep may also help us identify and fix this problem. If there is greater movement in the lid. When fault finding for leaks or condensation check that the yoke peg is not broken.

Cleveland. If a fault occurs during normal operation. NZ = New Zealand Auckland. the same method used for integrated product. DW041 Ph: 949 790 8900. 003 3335 171. Cleveland. All products from MEM741743. Fax: 6547 0123 Fisher & Paykel Appliances Inc 27 Hubble. USA. Fax: 09 273 0656 AU = Australia Fisher & Paykel Customer Services Pty Ltd ROW = International Markets A.C. Ph: 07 3826 9100. QLD 4163. Fax: 07 3826 9164 GB or UK = Great Britain & Ireland Fisher & Paykel Appliances EU = Europe 150 Ubi Avenue 4. Ph: 09 273 0600. when dry enhancement mode was introduced. in the "mini" service diagnostic folder. Irvine. QLD 4163 USA = United States of America & Canada PO Box 798. New Zealand. The problem will be corrected in the next version of software. This information in this table is also available in the service manual (on CoolBlue World). DishDrawer & Dishwasher DD / DS 603 Fault Codes Not Displayed – NZ. Fax: 949 790 8911 February 2004 Fisher & Paykel Appliances Ltd UK Ph: 08450 662200. ROW. it will still be displayed on the LCD. "No fault" is still displayed correctly as 00. PO Box 58-732. and in the user guide. GB-EU MODELS: DD / DS 603 The last two releases of DishDrawer phase 3. USA. have this problem. Singapore 408825 Ph: 6547 0100. Fisher & Paykel Appliances Ltd 78 Springs Road. due in production approximately August 2004.5 software have an error where the fault history (the last 2 faults) is not displayed in diagnostics "display / download" mode. IMPORTANT: Please read this bulletin and pass on to others in your organisation. This error only affects the LCD display. Sunlight Building #02-00. AU. Fax: 08450 662201 COPYRIGHT © FISHER & PAYKEL LTD 2004 . the LCD will display 199 or 159 when a fault has occurred. Instead. California. East Tamaki. CA92618. F9 Electronics failure Normal & Rinse LED U1 Machine has failed to prime with water within Heavy & Rinse LED approx three minutes. FAULT LED(S) DISPLAYED F1 Flood switch activated Rinse LED F2 Motor has not been sensed rotating Delicate LED F3 Water temp sensed greater than 850C (1850F) Delicate & Rinse LED’s F4 No temp increase has been sensed for two hours Fast LED while element is on. The fault history code(s) can still be determined using the red LED’s on the secondary display (wash program indicator).N. 19 Enterprise Street. Greenmount.

ROW. replacing 526203P.2 - DD/DS 603 LCD Condensation . Encasing the LCD housing. check to see if the improved handle and LCD board have been fitted. AU.NZ. The new handle is fitted to products manufactured from CUM763188. GB-EU MODELS: DD/DS603 Handle change Due to condensation damaging LCD boards. Old style handle moulding with LCD New style handle moulding Housing exposed. The photos below show how the handle moulding has been extended to cover the housing. These changes were introduced from product serial number MLM722500. USA. When attending a product where condensation is affecting the display. and move the product forward in the cavity so that the countertop does not overhang as much.link support DW034 . (December 2003) Part numbers 527643P LCD BOARD HEAT PHASE 3 SVC. If possible increase the product to countertop clearance to around 12.5 SVC.condensation DW041 February 2004 COPYRIGHT © FISHER & PAYKEL LTD 2004 . replacing 526977P. yoke pegs DW039 . Also refer to previous technical bulletins relating to condensation. (November 2001). . LCD change Also. for “hours / minutes” displays. 527644P LCD BOARD HEAT PHASE 3. DW040 .dry enhancement mode. we have introduced a new LCD board which substitutes 2 capacitors with 2 heater resistors to help prevent condensation forming and damaging the display backlight. for “minutes only” displays. a change was made to the handle moulding to prevent excess moisture entering the LCD housing.5 mm.

DD602 525169 HEATER PLATE ASSY 230-240V supersedes to 527699 KIT HEATER PLATE PH2 230-240V 525814 HEATER PLATE ASSY 110-120V US supersedes to 527700 KIT HEATER PLATE PH2 US DD603 526443 HEATER PLATE ASSY PH3 ANZ supersedes to 527701 KIT HEATER PLATE PH3 230-240V 526444 HEATER PLATE ASSY PH3 US supersedes to 527702 KIT HEATER PLATE PH3 US.S.5 spare part No Yes 526842HNAP *2 (no longer available) Phase 3.3 - DishDrawer Heater Plate kits– NZ. Substitute NAP/HNAP with the following for other markets: For U. USA. which also contain a heater plate seal and a motor housing seal. DD601. USP/HUSP For Japan JAP/HJAP For Europe EUP/HEUP DW041 February 2004 COPYRIGHT © FISHER & PAYKEL LTD 2004 . USA. ROW. 527415 *2 Phase 3 spare part Yes No 526202NAP *1 (no longer available) Phase 3 spare part Yes No 526842NAP *2 (no longer available) Phase 3 spare part Yes No 527415NAP *2 Phase 3.5 spare parts No Yes 527415HNAP *2 Key *1 Because this module will not drive the new minutes only LCD display *2 Because the wash program cycle times are different The above table shows part number suffix for New Zealand and Australian market (NAP or HNAP).A. . DD601V2. TW 526820 HEATER PLATE ASSY PH3 JP supersedes to 527703 KIT HEATER PLATE PH3 JP DD/DS 603 Controller Summary – NZ. GB-EU MODELS: DD/DS 603 / 602 / 601 (V2) Heater plate part numbers now supersede to kits.5 product displays min only on CONTROLLER the LCD and uses 526203P (no the LCD and uses 526977P (no longer longer available) or 527643P available) or 527644P Phase 3 production module Yes No 526202 *1 Phase 3. AU.5 production modules No Yes 526842. GB-EU MODELS: DD/DS603 ELECTRONIC SUMMARY LCD BOARD Phase 3 product displays hrs/min on Phase 3. ROW. AU.

5 controllers will all drive it. GB-EU MODELS: DD/DS 603 A modification has been made to the tub flange to prevent water getting on to the top of the controller in the event of a lid leak. USA. only). determines whether the LCD displays “hrs/min” or “min” only. DW041 February 2004 COPYRIGHT © FISHER & PAYKEL LTD 2004 . AU.5 LCD which displays min. 602. 527415JAP. use the phase 3 LCD board 526203P or 527643P. 913/813. AU. 527415USP. 526977P or 527644P) DD/DS 603 Integrated Door Seal 526466 – NZ. The same will apply if you use the phase 3. 526842EUP. Phase 3.5 product (with a phase 3.5 spare part controller to replace a phase 3 controller. This insert will increase the height of plates that can be placed in the drawer from 290mm (11.5 normal cycle = 111 min. When making up a test handle to use with integrated products.4”) to 305mm (12”). because the old phase 3 and new phase 3.) For example. This requires a new integrated door seal which is not backwards compatible. The kit includes both old and new seals. 526842USP. will not drive the phase 3. in New Zealand and Australia Phase 3 normal cycle = 102 min. Part numbers are as follows: Dishwasher 521430 BASKET INSERT BACK LARGE SILVR. . but the cycle times will be wrong (different to what they should be. This insert is available for the lower basket.4 - KEY *1 FURTHER EXPLANATION 526842NAP. 527415EUP phase 3 spare part controllers will drive a phase 3. ROW. 912/812. Note: the LCD board. 526842JAP. 601 (V2) In addition to the standard racks. with an instruction sheet.5 minutes only LCD boards. It increases the height of plates that can be placed in the lower basket from 268mm to 290mm.and 527415NAP. DishDrawer 525581 INSERT CROCKERY 12INCH SILVER. ROW. 918/818. (Note that it will always display hrs/min.5 LCD.) (An original phase 3 controller 526202. USA. KEY *2 FURTHER EXPLANATION If the phase 3 spare part controller is used in a phase 3. but the customer may notice that the cycle times are now different to the other Drawer (in a double) and different to what they were before. rack inserts for larger plates are now available as a spare part. Dishwasher and DishDrawer Rack Inserts for Larger Plates – NZ. GB-EU MODELS: DW 920/820. 712 DD/DS 603. it will work. 526466 SEAL INTEGRATED DOOR supersedes to 527586 KIT INTEGRATED DOOR SEAL. not the controller.

Fax: 07 3826 9164 GB or UK = Great Britain & Ireland Fisher & Paykel Appliances EU = Europe 150 Ubi Avenue 4. California. DW920 ACTION: A change has been made to the flex used on DW820/920 dishwashers. 601V2.6MM DIVIDER It has a plastic divider with 6mm square holes instead of the previous 12mm square holes. DishDrawer Drain Filter MARKETS: NZ. IMPORTANT: Please read this bulletin and pass on to others in your organisation. DW920 ACTION: The lower basket removable front insert 521743 has been deleted in production due to the introduction of fixed wire up-stands. USA. PO Box 58-732. similar in style to the Smart Drive drain hose. East Tamaki. This over moulded cord grip slides into a slot on the chassis rear.N. A square cord grip has been moulded onto the flex. TW MODELS: DD/DS 603 series ACTION: A new drain filter has been introduced into production. Fax: 09 273 0656 AU = Australia Fisher & Paykel Customer Services Pty Ltd ROW = International Markets A. Irvine. carefully remove the moulded cord grip with a pair of side-cutters and re-fit the old cord grip. EU.10mm. USA MODELS: DD/DS 601. JP = Japan DW042 Ph: 949 790 8900. Please check your stock and reorder as necessary. Singapore 408825 TW = Taiwan Ph: 6547 0100. Ph: 09 273 0600. Fax: 949 790 8911 April 2004 Fisher & Paykel Appliances Ltd UK COPYRIGHT © FISHER & PAYKEL LTD 2004 . Fisher & Paykel Appliances Ltd 78 Springs Road. USA. CA92618. DishDrawer & Dishwasher Dishwasher Lower Basket Assembly MARKETS: NZ. NZ = New Zealand Auckland. AU. GB. The part number for the flex has not changed. Part number 525878 LID SEAL (SP) should be 2100 +/. 602 series ACTION: Some lid seals supplied by the vendor for spare parts have been found to be approximately 75mm too long. Cleveland. AU MODELS: DW820. GB. QLD 4163 USA = United States of America & Canada PO Box 798. Fax: 6547 0123 Fisher & Paykel Appliances Inc 27 Hubble. AU MODELS: DW820. The new filter is – 527739 DRAIN FILTER ASSY .C. AU. DishDrawer Lid Seal MARKETS: NZ. QLD 4163. EU. Sunlight Building #02-00. Greenmount. 521446 BASKET ASSY LWR FIXD RCK SILVER supersedes 521742. Dishwasher New Flex (Powercord) with Over Mould MARKETS: NZ. 003 3335 171. The front insert is still available as a spare part. Ph: 07 3826 9100. New Zealand. When using the new flex on older products. Cleveland. and will also replace 527269 DRAIN FILTER SS DIVIDER (SP) as the spare part drain filter. 19 Enterprise Street.

When inspecting lid actuators. TW. USA. JP MODELS: DD/DS603 series ACTION: A number of lid actuators have been returned as noisy because the worm gear is slipping over the gear nut when the lid is fully up. If broken.DishDrawer Lid Actuators MARKETS: NZ. GB. the machine that punches a vent hole in the plastic shrink wrap has accidentally damaged the drain hose in the area highlighted in the photo. re-fasten the clip. it is important to inspect all products between these serial numbers before installation to prevent possible drain hose leaks. AU. AU. This could potentially cause a flood ( F1) fault. DishDrawer Spray arm MARKETS: NZ. check that the clips are done up fully and not broken. Although every effort has been made to identify and repair all damaged products. If undone but still functioning correctly. USA. JP MODELS: DD/DS 603 series ACTION: On some products between serial numbers BIM 715930 and BSM 729254. EU. replace the lid actuator. DW042 April 2004 COPYRIGHT © FISHER & PAYKEL LTD 2004 . In each case it has been found that one of the clips on the bottom of the gearbox case was either undone or broken. instead of the previous 8. GB. USA. AU. EU. replaces 527114 SPRAY ARM ASSY SLUICING. The new spray arm has 18 holes on the top. TW. GB. produced during February and March 2004. TW MODELS: DD/DS 603 series ACTION: Part number 527475 SPRAY ARM ASSY SLUICING 03 18H. EU. DishDrawer Drain hose damaged MARKETS: NZ.

Irvine. Greenmount. Trim this flange Fisher & Paykel Appliances Ltd 78 Springs Road. Fax: 949 790 8911 June 2004 Fisher & Paykel Appliances Ltd UK COPYRIGHT © FISHER & PAYKEL LTD 2004 Pheasant Oak Barn. EU/GB. Warwickshire. Cleveland. Ph: 07 3826 9100. New Zealand. Fax: 6547 0123 Fisher & Paykel Appliances Inc 27 Hubble. 003 3335 171. USA. DD601V2. ACTION: Drain Filter Fitting The current mesh drain filter will not fit DD601. Cleveland. NZ = New Zealand Auckland. California. UK Ph: 44 1676 531 770. Hob Lane. QLD 4163. IMPORTANT: Please read this bulletin and pass on to others in your organisation. This is because these older tubs had a flange around the drain spigot. East Tamaki. JP = Japan DW043 Ph: 949 790 8900. PO Box 58-732. DD602 tubs. DISHDRAWER & DISHWASHER Drain Filter Fit To Tubs MARKETS: NZ. QLD 4163 USA = United States of America & Canada PO Box 798. Sunlight Building #02-00. AU. ROW MODELS: DD601. JP. 19 Enterprise Street. Ph: 09 273 0600. CV7 7GX. Singapore 408825 TW = Taiwan Ph: 6547 0100. No flange Flange To allow the current drain filter to fit these tubs. Fax: 07 3826 9164 GB or UK = Great Britain & Ireland Fisher & Paykel Appliances EU = Europe 150 Ubi Avenue 4. trim 3-4 mm of plastic off either side of the filter as shown below. Balsall Common. DD601V2. information only. DD602 WARRANTY: Not a warranty issue.N. USA. CA92618. Fax: 44 1676 531 771 . Fax: 09 273 0656 AU = Australia Fisher & Paykel Customer Services Pty Ltd ROW = International Markets A.C. TW.

5 2HR FAN EU/GB 527915JAP CTR PH3 2HR FAN JP 527915HJAP CTR PH3. JP. 527549 KIT DD TRIM SEAL consists of 1x trim seal upper. Trim Seal and Electronic Controllers MARKETS: NZ. This does not apply to all NZ and Australian products from BEM750080 onwards. Trim Seal Kit MARKETS: NZ. as stated above under “Drying Fan Run Time. TW. On single products the 2 lower seals are not used. TW.2- COPYRIGHT © FISHER & PAYKEL LTD 2004 . DS603 ACTION: Trim Seal Kit A Trim Seal Kit has been introduced for use on existing products where condensation is an issue. as they already have 2 hour fan run on. At the same time. This also applies to all NZ and Australian products from BEM750080 onwards. the drying fan run on time has been extended from 30 minutes to 2 hours to ensure that no moisture is retained within the cavity. manufactured from 17/5/04. This required a new controller program and the issuing of new controller spare part numbers. 2 x trim seals lower.5 2HR FAN JP When replacing a controller in a product which has a trim seal fitted. DW043 June 2004 . This change was necessary to meet new Australasian test standards.5 2HR FAN NZ/AU 527915USP CTR PH3 2HR FAN US 527915HUSP CTR PH3.” All previous spare part controller numbers will supersede to the new number on a use up basis. AU MODELS: DD603. as stated above under “Drying Fan Run Time”. and an instruction sheet. AU. When fitting a trim seal kit. This is to address issues resulting from condensation forming outside the product. This means that when fitting a 527915 controller to existing products which do not have a trim seal fitted. ROW MODELS: DD603. USA. The time changes from 30 minutes to 2 hours after the “end of cycle” beeps. a 527915 spare part controller must be fitted to ensure the fan run on time remains at 2 hours. DS603 ACTION: Trim Seal Added A new trim seal is now being added to the trim. DS603 ACTION: Drying Fan run on time extended The drying fan run time has been extended on all NZ and Australian products from serial number BEM750080 onwards.5 2HR FAN US 527915EUP CTR PH3 2HR FAN EU/GB 527915HEUP CTR PH3.Drying Fan Run Time MARKETS: NZ. JP. as they already have 2 hour fan run on. 527915NAP CTR PH3 2HR FAN NZ/AU 527915HNAP CTR PH3. AU. EU/GB. ROW MODELS: DD603. EU/GB. the fan run on time will change from 30 minutes to 2 hours. the controller must also be replaced with the appropriate 527915 spare part controller (see above) so that the fan run on time is extended from 30 minutes to 2 hours. and this will need to be explained to the customer. USA.

AU. and the slide bracket that the lid actuator mounts on to. The new lid actuators are retrofittable to older products. 527863 KIT TRIM/SEAL CHARCOAL DS603 for singles. EU/GB. Also care needs to be taken when fitting new actuators to older products so as not to damage the rubber boot which sits over the screw arm. each contain one right hand lid actuator which can be used on either the left or right side of the product. We plan to introduce this change in to production on 5 July 2004. EU/GB. 527861 KIT TRIM CHARCOAL DS603 which contains 1 trim for single products. JP. as they already have 2 hour fan run on. DS603 ACTION: Lid Actuators A new cover has been designed to keep water from getting into and damaging the lid actuators. *Note: remember to upgrade the controller for 2 hour fan run on if fitting trims with seals to a product that did not previously have seals fitted. JP. Spare part numbers will be the same as those shown above under Lid Actuator Spares. TW. There is also a double and a single kit for trims with the new seal already fitted: * 527862 KIT TRIM/SEAL CHARCOAL DD603 for doubles. which holds the lid actuator on to the slide bracket. DS603 ACTION: Trim Kits There is now a double and a single kit for replacing trims without the new seal fitted: 526776 KIT TRIM CHARCOAL DD603 which contains a top and bottom trim for double products. ROW MODELS: DD603. TW. but screw arms from the old lid actuator must not be fitted to the new.Trim Spare Parts Kits MARKETS: NZ. now locates on the inside of the bracket rather than on the bottom. AU. New actuators come with a new screw arm fitted. DS603 ACTION: Lid Actuator spares The number of spares has been reduced from 4 to 2. USA. as stated above under “Drying Fan Run Time”. ROW MODELS: DD603. Lid Actuator spares MARKETS: NZ. 526275 and 526371 supersede to 526371P KIT LID ACTUATOR TOP 526469 and 526470 supercede to 526470P KIT LID ACTUATOR BOTTOM 526371P and 526470P. Once fitted. TW. The clip. DW043 June 2004 . JP.3- COPYRIGHT © FISHER & PAYKEL LTD 2004 . This has also resulted in a small change to the lid actuator screw arm. AU. Lid Actuators MARKETS: NZ. All kits have a prism fitted to the trim. EU/GB. with an instruction sheet showing how to coil up the excess wire and clip it to the lid actuator case. ROW MODELS: DD603. check also that the boot has not been displaced. USA. This does not apply to all NZ and Australian products from BEM750080 onwards. USA.

it will be necessary to determine if it is a phase 3 or a phase 3. Phase 3.5 displays mins. in stock.5) on the LCD.) The table below shows the part number suffixes for the New Zealand and Australian markets (NAP for Phase 3. ROW MODELS: DD603. substitute NAP or HNAP with: • USP or HUSP for US. first identify if the product displays hours / minutes (Phase 3). Phase 3 displays hrs/mins. it is a Phase 3 product. the controller determines the program cycle times (Phase 3 and 3. AU. DS603 WARRANTY: Not a warranty issue. This means that you will need to keep both types of Controller for your market. all products fitted with a water softener will be Phase 3. (In addition. To do this.5 product. • EUP or HEUP for Europe and the UK.Controller / LCD matching MARKETS: NZ. JP. EU/GB.5 cycle times are different). manufactured from 17/5/04. after the “end of cycle” beeps. it is a If the LCD displays minutes only. ACTION: Controller / LCD Matching To match controllers and LCD’s on a 603 DishDrawer. only).5 product.5. and will have “minutes only” LCDs. In both Phase 3 and Phase 3. and both types of LCD. Note: The new spare part controller 527915 has two hour fan run on. For the following markets. TW. If the LCD displays hours / minutes.5). USA. where all previous controllers had 30 minutes fan run on. • JAP or HJAP for Japan. or on all NZ and Australian products from serial number BEM750080 onwards. information only. This is the only spare part controller that can be used on products fitted with trim seals.4- COPYRIGHT © FISHER & PAYKEL LTD 2004 . Use any of the following controller LCD combinations controller/ LCD combinations (pre UYM735384) (from UYM735384 onwards) LCD LCD CONTROLLER CONTROLLER 526202NAP 526203P 526842HNAP 526977P No Longer Available No Longer Available No Longer Available No Longer Available 526842NAP 527643P 527415HNAP 527644P No Longer Available Current Spare Part Current Spare Part Current Spare Part 527415NAP 527915HNAP Current Spare Part New Spare Part 527915NAP New Spare Part DW043 June 2004 . Use any of the following Phase 3. or minutes only (Phase 3. or HNAP for Phase 3.5 models. and it is the LCD that determines the type of time display (ie.

DS603 ACTION: “F1” and “Dead. TW. which does not include the two seals. resulting in poor wash performance. JP. Service Manual Section 7. EU/GB. and motor rotor(s) with 525884P MOTOR ROTOR ASSY (SP). ROW MODELS: DD603. 526530 Motor Assy Comp Ph3 525940 O Ring Cuff Socket UL Rec 525058 Seal Heater Plate/Tub 525059 Seal Motor Housing This kit replaces 526530P Kit Motor Assy Ph3. TW. 528041 Kit Motor Assy Ph2 contains.Poor Wash Performance MARKETS: NZ. Bulletin DW 040 – poor wash performance. USA. TW. JP. GB/EU. 528042 Kit Motor Assy Ph3 contains. AU. EU/GB. 603 ACTION: Changes to Motor Assy Kits 2 new kits have been set up to include the Heater Plate and Motor Housing o-rings with the motor and the cuff O-ring. USA. Note: This rotor has different spray arm bearing dimensions to 525884 MOTOR ROTOR ASSY.4 . This is difficult to detect in a cold product as the problem only occurs once the parts have heated up. JP.poor wash performance. no LCD” flow charts The following flow charts have been provided to aid with servicing. AU. Fault Finding Flow Charts MARKETS: NZ. information only ACTION: Spray Arm Binding on Rotor In a few cases we have found spray arms binding on the motor rotor. Motor Housing Kits MARKETS: NZ.5- COPYRIGHT © FISHER & PAYKEL LTD 2004 . ROW MODELS: DD603. 525933 Motor 6 Pole Assy Comp Ph2 525940 O Ring Cuff Socket UL Rec 525058 Seal Heater Plate/Tub 525059 Seal Motor Housing This kit replaces 525933P Kit Motor Assy Ph2. User Guide – trouble shooting). DS603 WARRANTY: Not a warranty issue. 602. DW043 June 2004 . USA. 601V2. AU. (refer Tech. replace the spray arm(s) with 527475 SPRAY ARM ASSY SLUICING 03 18H. which does not include the two seals. We recommend if a customer is experiencing wash performance issues and all other causes have been checked for. ROW MODELS: DD/DS 601.

6- COPYRIGHT © FISHER & PAYKEL LTD 2004 . DW043 June 2004 .

DW043 June 2004 .7- COPYRIGHT © FISHER & PAYKEL LTD 2004 .

JP. Balsall Common. East Tamaki. JP = Japan DW045 Ph: 949 790 8900. 3 Meg ohms 527643P LCD BOARD HEAT PH3 and 527644P LCD BOARD HEAT PH3. Fax: 44 1676 531 771 . Greenmount. place a meter across pin 5 (+ve) and pin 2 (-ve) on the connector at the Controller end of the LCD harness. To test the LCD. NZ = New Zealand Auckland. UK COPYRIGHT © FISHER & PAYKEL LTD 2004 Ph: 44 1676 531 770. ROW. Hob Lane. Fax: 949 790 8911 AUGUST 2004 Fisher & Paykel Appliances Ltd UK Pheasant Oak Barn. USA. Singapore 408825 TW = Taiwan Ph: 6547 0100. Sunlight Building #02-00. Ph: 07 3826 9100. 003 3335 171.5 should measure approx. California. PO Box 58-732. also check the LCD. USA. 165 ohms. If checking coils. Fisher & Paykel Appliances Ltd 78 Springs Road. TW MODELS: DD/DS603 ACTION: A fault in the 5-volt rail circuit on the LCD board can blow the controller. Warwickshire. QLD 4163 USA = United States of America & Canada PO Box 798. DishDrawer and Dishwasher LCD taking out Electronic Controllers MARKETS: NZ. Cleveland.N. Ph: 09 273 0600. Cleveland. Fax: 09 273 0656 AU = Australia Fisher & Paykel Customer Services Pty Ltd ROW = International Markets A.5 should be approx. AU. (The coding rib on the connector is between pins 1 and 2) 526203P LCD BOARD PH3 and 526977P LCD BOARD PH3.C. New Zealand. CA92618. 19 Enterprise Street. QLD 4163. CV7 7GX. Fax: 07 3826 9164 GB or UK = Great Britain & Ireland Fisher & Paykel Appliances EU = Europe 150 Ubi Avenue 4. GB-EU. Irvine. IMPORTANT: Please read this bulletin and pass on to others in your organisation. and measure the resistance. Fax: 6547 0123 Fisher & Paykel Appliances Inc 27 Hubble.

N. Singapore 408825 Ph: 6547 0100. Sunlight Building #02-00. AU. 528043P LCD BOARD HEAT 3M PH3 SVC for LCD’s that display “hours and minutes”. 820 / 920 ACTION: Dishwasher hinge springs. or backlight failure. and 912 models now supersedes to: 388824P SERVICE KIT DW SPRING HINGE (PKT2) 521565 SPRING HINGE. Fax: 09 273 0656 AU = Australia Fisher & Paykel Customer Services Pty Ltd ROW = International Markets A. Hob Lane. New part numbers are introduced. Fax: 07 3826 9164 GB or UK = Great Britain & Ireland Fisher & Paykel Appliances EU = Europe TW = Taiwan DW046 150 Ubi Avenue 4. TW. GB-EU. IMPORTANT: Please read this bulletin and pass on to others in your organisation. 818 / 918. Fax: 6547 0123 JP = Japan Fisher & Paykel Appliances Inc 27 Hubble. 003 3335 171. Cleveland. 388824 SPRING HINGE. Warwickshire. USA. GB-EU.C. Greenmount. Fax: 949 790 8911 COPYRIGHT © FISHER & PAYKEL LTD 2004 Fisher & Paykel Appliances Ltd UK Pheasant Oak Barn. DishDrawer Lid Actuator spares MARKETS: NZ. California. should not be used as replacement spare parts. USA. JP MODELS: DD / DS 603 ACTION: A new LCD with a more reliable backlight is now in production. Irvine. PO Box 58-732. As a result of confusion over the contents. AU. CV7 7GX. these kits now contain either 2 top or 2 bottom lid actuators. used in DW818 / 918. 812. QLD 4163 USA = United States of America & Canada PO Box 798. DW043 has been updated on CoolBlue World. DishDrawer and Dishwasher DishDrawer LCD MARKETS: NZ. CA92618. Auckland. or which do not have the cover and boot (as shown in tech bulletin DW043). supersedes 527643P 528044P LCD BOARD HEAT 3M PH3. ROW. Balsall Common. 812. and 820 / 920 models now supersedes to: 521565P SERVICE KIT DW SPRING HINGE (PKT2) Fisher & Paykel Appliances Ltd NZ = New Zealand 78 Springs Road. are now only available in kits of 2. Bulletin DW043. Dishwasher Hinge Springs MARKETS: NZ. Cleveland. JP MODELS: DD / DS 603 ACTION: Tech. 912. OCTOBER 2004 Ph: 949 790 8900. The new descriptions and part numbers are: 528112 KIT LID ACTUATORS TOP (PKT 2) contains 2 x 526371 528113 KIT LID ACTUATORS BOT (PKT 2) contains 2 x 526470 Lid actuators that do not have cases sealed with epoxy. QLD 4163. TW. UK Ph: 44 1676 531 770. A copy of the relevant page is also attached for your reference. East Tamaki. AU MODELS: 712.5 SVC for LCD’s that display “minutes” only. Ph: 09 273 0600. used in DW 712. USA. Fax: 44 1676 531 771 . which should solve the problem of black blotchy marks on the LCD. Ph: 07 3826 9100. previously available separately. 19 Enterprise Street. New Zealand. ROW. supersedes 527644P It would be useful for you to add these parts to the bottom of the flowchart for “controller / LCD matching” in tech. Bulletin DW043 introduced top and bottom lid actuator kits.

For the following markets. To do this.5 cycle times are different). If the LCD displays hours / minutes.5).5. Use any of the following Phase 3. manufactured from 17/5/04. TW. Phase 3 displays hrs/mins. This means that you will need to keep both types of Controller for your market. In both Phase 3 and Phase 3.Controller / LCD matching (from bulletin DW043 updated) MARKETS: NZ. AU. where all previous controllers had 30 minutes fan run on. it will be necessary to determine if it is a phase 3 or a phase 3. This is the only spare part controller that can be used on products fitted with trim seals. Note: The new spare part controller 527915 has two hour fan run on.) The table below shows the part number suffixes for the New Zealand and Australian markets (NAP for Phase 3. ROW MODELS: DD603. • EUP or HEUP for Europe and the UK. DS603 WARRANTY: Not a warranty issue. or minutes only (Phase 3. the controller determines the program cycle times (Phase 3 and 3. it is a Phase 3 product. after the “end of cycle” beeps. and it is the LCD that determines the type of time display (ie. substitute NAP or HNAP with: • USP or HUSP for US.5 models. and both types of LCD. information only.5 product. JP. it is a If the LCD displays minutes only. only). all products fitted with a water softener will be Phase 3. (In addition. Use any of the following controller LCD combinations controller/ LCD combinations (pre UYM735384) (from UYM735384 onwards) CONTROLLER CONTROLLER LCD LCD 526202NAP 526203P 526842HNAP 526977P No Longer Available No Longer Available No Longer Available No Longer Available 526842NAP 527643P 527415HNAP 527644P No Longer Available Current Spare Part Current Spare Part Current Spare Part 527415NAP 528043P 527915HNAP 528044P Current Spare Part New Spare Part New Spare Part New Spare Part 527915NAP New Spare Part DW046 October 2004 COPYRIGHT © FISHER & PAYKEL LTD 2004 . Phase 3. USA.5 product. first identify if the product displays hours / minutes (Phase 3). or HNAP for Phase 3. EU-GB. or on all NZ and Australian products from serial number BEM750080 onwards. and will have “minutes only” LCDs. ACTION: Controller / LCD Matching To match controllers and LCD’s on a 603 DishDrawer. • JAP or HJAP for Japan. in stock.5 displays mins.5) on the LCD.

Parts Manual 599021A now shows that: Parts 525415 and 525430 have superseded to 528148 528148 Kit Ph2 Pump / Exhaust Valve Issue A Contains: 525415 Valve Exhaust Assy Lid Gasket X1 525430 Air Pump Assy Lid Gasket X1 873251 Connector Rast X2 Fisher & Paykel Appliances Ltd NZ = New Zealand 78 Springs Road. Balsall Common. PO Box 58-732. USA. Fax: 09 273 0656 ROW = International Markets Fisher & Paykel Customer Services Pty Ltd USA = United States of America & Canada A. GB MODELS: DD / DS 601. UK DECEMBER 2004 Ph: 44 1676 531 770. Sunlight Building #02-00. New Zealand. 19 Enterprise Street. Ph: 949 790 8900. CA92618. 601V2. 601V2. ROW. East Tamaki. Greenmount. New part numbers have been created. Fax: 07 3826 9164 EU = Europe Fisher & Paykel Appliances TW = Taiwan 150 Ubi Avenue 4. Parts Manual 599021A now shows that: Part 525714 has superseded to 528152 Part 525715 has superseded to 528153 528152 Kit Chassis Trim Ph2 Top Contains: 525716 Seal Sound Top (554mm) Black X1 525717 Seal Sound Side Long (350mm) Black X2 525714 Trim Chassis Black X1 528153 Kit Chassis Trim Ph2 Bottom Contains: 525716 Seal Sound Top (554mm) Black X1 525719 Seal Sound Side Short (264mm) Black X2 525715 Trim Chassis Kickstrip Black X1 DishDrawer air pump / exhaust valve kit MARKETS: NZ. QLD 4163 GB or UK = Great Britain & Ireland PO Box 798. AU. ROW. Ph: 09 273 0600. Irvine. Fax: 6547 0123 JP = Japan Fisher & Paykel Appliances Inc 27 Hubble. Hob Lane. US. AU. US. California. The parts manual has been updated on Cool Blue World. AU = Australia Auckland. Fax: 44 1676 531 771 COPYRIGHT © FISHER & PAYKEL LTD 2004 . Cleveland. The parts manual has been updated on CBW. CV7 7GX. DishDrawer and Dishwasher DishDrawer trim kits MARKETS: NZ. Singapore 408825 Ph: 6547 0100. Warwickshire. Ph: 07 3826 9100. 602 ACTION: Chassis trims will in future be supplied with sound seals fitted. IMPORTANT: Please read this bulletin and pass on to others in your organisation. GB MODELS: DD / DS 601. 602 ACTION: Exhaust valves and air pumps will now be supplied together in a kit with a new connector.C. 003 3335 171.N. QLD 4163. Fax: 949 790 8911 Fisher & Paykel Appliances Ltd UK DW047 Pheasant Oak Barn. Cleveland.

GB. products produced since 4 September 2002. TW. the product may display a U1 fault because of insufficient water. Whirlpool (EU). 527846 DOOR UPPER ASSY SE QFP PH3 Brushed stainless steel products up to and including BKM serial numbers have uncoated stainless steel doors. US. DW047 DECEMBER 2004 COPYRIGHT © FISHER & PAYKEL LTD 2004 . described in the parts manual as “SS” eg. DishDrawer Parts Manual 599084A now only contains parts used in NZ. This can often be corrected by fitting a 4 litre/min valve. The 4L valve must not be fitted to products which have water softeners. JP MODELS: DD / DS 603 ACTION: To make identification of spare parts easier. EU. Denmark These updated manuals are now available on CBW. 525842 VALVE INLET SINGLE 4L for single products.5 DishDrawers. JP MODELS: DD / DS 603 ACTION: All ph3. these are identified by the use of “SE” in the description eg. Use: 525113 VALVE INLET DOUBLE 4L for double products.5 litre/min fill valve. and European / UK markets: 599242A DishDrawer Parts Manual – USA 599241A DishDrawer Parts Manual – Europe. AU. JP MODELS: DD / DS 603 ACTION: All brushed stainless steel products produced from 1 November (BUM serial number) onwards have EZKleen (coated) stainless steel doors. GB. DishDrawer EZKleen brushed stainless steel doors MARKETS: NZ. In some rural installations where the water pressure is very low. Korea. TW. Two new parts manuals have been created for the US. ROW. DishDrawer U1 fault – water inlet valve MARKETS: NZ. US. US. They include parts for Designer series products and EZKleen stainless steel doors. UYM 735384 onwards) are fitted with a 2. TW. (ie. AU. EU. GB. EU. Bauknecht. ROW. Australia. AU. United Kingdom. Japan. In the parts manual. ROW.DishDrawer parts manuals MARKETS: NZ. 526237 DOOR UPPER ASSY SS QFP PH3 It is important that the correct type of door is ordered for replacements in the field. Taiwan and ROW markets.

please retest the product with the original controller. Care must be taken not to damage the rubber boot on the lid actuator when fitting it to older products. EU. JP MODELS: DD / DS 603 ACTION: Some ASCs are experiencing problems fitting the new lid actuators (with the cover and boot. GB. US. GB. ROW. US. are testing No Fault Found. referred to in technical bulletin DW043) to older products. All products fitted with new lid actuators in the factory have slide brackets with the new detail. Lug removed New slide bracket detail Lug Old slide bracket detail DW047 DECEMBER 2004 COPYRIGHT © FISHER & PAYKEL LTD 2004 .DishDrawer F4 fault – controller replacements MARKETS: NZ. JP MODELS: DD / DS 603 ACTION: Many controllers returned from the field for a product which has had an F4 fault. AU. ROW. When replacing a heater plate for an F4 fault. AU. This is probably because older slides had a lug in the cut-out that the lid actuator fits through. DishDrawer – fitting new lid actuators MARKETS: NZ. TW. EU. TW. rather than assuming it needs replacing.

DishDrawer flat door/designer series NZ AU EU GB DK US DD / DS MFD a a a DD / DS HMFD a a a DD / DS FC (brushed stainless) a a DD / DS MFC a DD / DS HFC (brushed stainless) a a a M – Iridium NZ . flat door. flat door.DishDrawer flat door/designer series MARKETS: NZ. MFC. curved handle Iridium. The remaining markets are planned for introduction over the next few months. HMFD. US production of Iridium models started in October with brushed stainless planned for February. Parts manuals have been updated on CBW.New Zealand EU . EU.Europe F – Flat Door/Designer Series AU – Australia GB – United Kingdom D – Designer Handle US – United States DK . AU.Denmark H – Water Softener C – Curved Handle Iridium. US MODELS: DD / DS 603 MFD. HFC. designer handle DW047 DECEMBER 2004 COPYRIGHT © FISHER & PAYKEL LTD 2004 . GB. FC. DK. HFC ACTION: A new series of products is introduced for the markets shown in the attached table.

New Zealand. Ph: 888 396 2665 (DCS) Fisher & Paykel Appliances Ltd UK S-FDWD-06-01 Pheasant Oak Barn. Greenmount. 19 Enterprise Street. . DD603IH. PO Box 58-732. DD603HM. DD603HFC. DS603HMFD. 003 3335 171. Ph: 09 273 0600. DS603H. Fax: 09 273 0656 ROW = International Markets Fisher & Paykel Customer Services Pty Ltd USA = United States of America & Canada A. Tech Bulletin DW047 suggests fitting a 4-litre/minute valve to prevent U1 faults where the water pressure is very low. QLD 4163 GB or UK = Great Britain & Northern Ireland PO Box 798. as it is not designed to cope with this volume of water and could result in the internal fill hose bursting. Balsall Common. DS603HM. Fax: 07 3826 9164 EU = Europe Fisher & Paykel Appliances IE = Ireland 150 Ubi Avenue 4.C. DS603HFD. DD603HMFD. QLD 4163. IMPORTANT: Please read this bulletin and pass on to others in your organisation. Cleveland.N. DS603HFC. Hob Lane. EU. Fisher & Paykel Appliances Ltd NZ = New Zealand 78 Springs Road. AU = Australia Auckland. Tech Bulletin DW047 has been updated accordingly. UK JUNE 2006 Ph: 44 1676 531 770. CA92647. Singapore 408825 Ph: 6547 0100. Ph: 07 3826 9100. All rights reserved. Huntington Beach. East Tamaki. Please note that a 4-litre/minute valve must not be fitted to a product that contains a water softener. DISHWASHER DishDrawer – U1 Fill Fault MARKETS: UK. USA Ph: 888 936 7872 (F&P). DS603IH. CV7 7GX. Warwickshire. USA. California. Fax: 44 1676 531 771 Copyright © Fisher & Paykel 2006. Fax: 6547 0123 TW = Taiwan Fisher & Paykel Appliances Inc JP = Japan 5800 Skylab Road. DD603HFD. TW MODELS: DD603H. Cleveland. Sunlight Building #02-00.

Australia. Previously it was faster. Fax: 09 273 0656 ROW = International Markets Fisher & Paykel Customer Services Pty Ltd USA = United States of America & Canada A. In hardware output diagnostic test mode: • Er (element relay) will now only come on for 5 seconds. Huntington Beach. Hob Lane. AU. Ph: 888 396 2665 (DCS) Fisher & Paykel Appliances Ltd UK DW048 Pheasant Oak Barn. QLD 4163 GB or UK = Great Britain & Ireland PO Box 798. USA Ph: 888 936 7872 (F&P). Fax: 07 3826 9164 EU = Europe Fisher & Paykel Appliances TW = Taiwan 150 Ubi Avenue 4. Taiwan 599241B for Europe. KR MODELS: DD/DS603 SERIES ACTION: The parts manuals have been updated on CBW to include the flat door / designer series doors. JP. California. Fax: 44 1676 531 771 Copyright © Fisher & Paykel 2005. GB-EU. The drain time when the power is turned off is increased from 30 + 10 seconds. Ph: 09 273 0600. 3. Japan. Previously it stayed on until manually turned off. TW.C. Singapore 408825 Ph: 6547 0100. 4200 rpm (63 V) 2. Cleveland. The normal drain speed has increased from approx. AU. UK 599242B USA Fisher & Paykel Appliances Ltd NZ = New Zealand 78 Springs Road. IMPORTANT: Please read this bulletin and pass on to others in your organisation. ROW. to protect the tub from melting. CA92647. Warwickshire. Ph: 07 3826 9100. 599084B for NZ. Balsall Common. • P1 (motor wash) will now only run with the drawer closed. DishDrawer – Parts Manuals MARKETS: NZ. Korea. Fax: 6547 0123 JP = Japan Fisher & Paykel Appliances Inc KR = Korea 5900 Skylab Road.N. DISHDRAWER® DishDrawer® – Electronic Controller Spares MARKETS: NZ. . 19 Enterprise Street. but not during normal operation. to 30 + 60 seconds. ROW. All rights reserved. 3900 rpm (55 V) to approx. and sometimes products would drain in diagnostics. • P2 (motor drain) speed is now the same as normal drain speed. USA. Sunlight Building #02-00. JP. New Zealand. to help diagnose poor draining problems. The USA parts manual update also includes DCS product parts. KR MODELS: DD/DS 603 SERIES ACTION: Spare part controllers which have a service replacement part number beginning with 528080 (528397 for Japan) have a number of programming changes: 1. East Tamaki. PO Box 58-732. CV7 7GX. to prevent water spraying everywhere. Greenmount. 003 3335 171. UK APRIL 2005 Ph: 44 1676 531 770. AU = Australia Auckland. TW. to ensure complete draining. QLD 4163. Cleveland. USA. GB-EU.

AU MODELS: DD/DS 603 SERIES ACTION: We have been advised by one of our component suppliers that a component fitted to a number of 528080NAP and 528080HNAP controllers may fail in service. AU. NI 528237 KIT DOOR FLAT UPR D HDL SM FPQ – NZ. or an F3 fault. it is a simple case of removing the existing integrated panel and shield etc. flat door kits have been set up to make it easy to convert existing prefinished or integrated products to flat door products. Please check your spare parts stock. All rights reserved.5 527785P BADGE ISOLATOR VERSION 2 527586 KIT INTEGRATED DOOR SEAL DW048 APRIL 2005 Copyright © Fisher & Paykel 2005. GB-EU MODELS: DD/DS 603 SERIES ACTION: With the introduction of flat door / designer series products. DishDrawer – Flat Door / Designer Series Door Kits MARKETS: NZ. which will plug in to the badge isolator. . the flat door kit plus the following additional parts will be required 526755 HARNESS BADGE ISOLATOR PH3. The kits are listed as NI (not illustrated) in the updated parts books on CBW eg. AU For integrated products. For prefinished models. and a Service Replacement date between 23/02/05 and 03/03/05 are affected. The symptoms of the problem could be overfilling.Electronic Controller Faulty Spares MARKETS: NZ. Only Controllers with a Test Pass serial number between 528080055853 and 528080057949.DishDrawer® . and replacing it with the flat door kit. or the motor not running on all phases. You will need to check both the Test Pass label and the Service Replacement label. please return them to Fisher & Paykel for a full credit using normal warranty procedures. If you have any controllers that match both criteria. USA.

East Tamaki. 19 Enterprise Street. PO Box 58-732. Fax: 44 1676 531 771 NZ = New Zealand AU = Australia ROW = International Markets USA = United States of America & Canada GB or UK = Great Britain & Ireland EU = Europe TW = Taiwan JP = Japan KR = Korea DW048 APRIL 2005 Copyright © Fisher & Paykel 2005. New Zealand. USA Ph: 888 936 7872 (F&P). Auckland. QLD 4163 PO Box 798. Hob Lane. Australia. Korea. Cleveland. Ph: 09 273 0600. Fax: 6547 0123 Fisher & Paykel Appliances Inc 5900 Skylab Road. UK 599242B USA Fisher & Paykel Appliances Ltd 78 Springs Road. . Taiwan 599241B for Europe. KR MODELS: DD/DS603 SERIES ACTION: The parts manuals have been updated on CBW to include the flat door / designer series doors. Fax: 07 3826 9164 Fisher & Paykel Appliances [O1]150 Ubi Avenue 4. 003 3335 171. GB-EU. CV7 7GX. ® DISHDRAWER ٛ DishDrawer – Parts Manuals MARKETS: NZ. All rights reserved. Cleveland.N. California. QLD 4163. JP. CA92647. Sunlight Building #02-00. Warwickshire. Japan. UK Ph: 44 1676 531 770. Huntington Beach. Ph: 888 396 2665 (DCS) Fisher & Paykel Appliances Ltd UK Pheasant Oak Barn. Greenmount. Singapore 408825 Ph: 6547 0100. IMPORTANT: Please read this bulletin and pass on to others in your organisation. The USA parts manual update also includes DCS product parts. ROW. TW.C. USA. 599084B for NZ. AU. Balsall Common. Ph: 07 3826 9100. Fax: 09 273 0656 Fisher & Paykel Customer Services Pty Ltd A.

US models) Fisher & Paykel Appliances Ltd NZ = New Zealand 78 Springs Road. are now contained in separate parts manuals published on CoolBlue World. Greenmount. Hob Lane. QLD 4163 GB or UK = Great Britain & Ireland PO Box 798. Spare parts for these. Canada Brushed stainless steel. Fisher & Paykel is changing to a 430 grade of stainless steel for all brushed stainless steel DishDrawers. TW MODELS: DD603. AU. UK FEBRUARY 2006 Ph: 44 1676 531 770. Cleveland. New Zealand. • 88456-A DD-124PH Pro-handled DishDrawer Dishwasher. Double Drawer model (Note: DCS models are no longer included in the updated parts manual for Fisher & Paykel . . East Tamaki. Cleveland. DS603 service version B NZ. DS603 service version B Europe. Warwickshire. Fax: 44 1676 531 771 Copyright © Fisher & Paykel 2006. Double Drawer model • 88454-A DD124-C Euro-handled DishDrawer Dishwasher. Australia. PO Box 58-732. Fax: 07 3826 9164 EU = Europe Fisher & Paykel Appliances TW = Taiwan 150 Ubi Avenue 4. designer handle models have been introduced into Australia. Spare parts for these are also contained within these manuals. DISHDRAWER® & DISHWASHER DishDrawer – Brushed Stainless Steel Models become Service Version B MARKETS: NZ. Balsall Common.N. Fax: 09 273 0656 ROW = International Markets Fisher & Paykel Customer Services Pty Ltd USA = United States of America & Canada A. California. QLD 4163. Singapore 408825 Ph: 6547 0100. Sunlight Building #02-00. Ph: 888 396 2665 (DCS) Fisher & Paykel Appliances Ltd UK DW050 Pheasant Oak Barn. Ph: 07 3826 9100. DishDrawer – Parts Manuals for DCS Models MARKETS: US MODELS: DOUBLE AND SINGLE BRUSHED STAINLESS STEEL MODELS DCS have introduced double and single Pro-handled DishDrawer Dishwasher models. • 599313A DD603. Ph: 09 273 0600. USA Ph: 888 936 7872 (F&P). DS603 BRUSHED STAINLESS STEEL MODELS To conform to what has become a norm in the appliance industry. The serial label shows suffix “-B” after the product code and spare parts for these models are contained in 3 new service version B parts manuals. CV7 7GX. Fax: 6547 0123 JP = Japan Fisher & Paykel Appliances Inc 5900 Skylab Road. DS603 service version B USA. All rights reserved. Taiwan • 599314A DD603. Huntington Beach. United Kingdom • 599315A DD603. 19 Enterprise Street. Single Drawer model • 88453-A DD-224C Euro-handled DishDrawer Dishwasher.C. flat door. as well as the existing double and single Euro-handled models. Europe and the US. IMPORTANT: Please read this bulletin and pass on to others in your organisation. US. Single Drawer model • 88455-A DD-224PH Pro-handled DishDrawer Dishwasher. CA92647. 003 3335 171. GB-EU. AU = Australia Auckland.

It is a random problem that may or may not re-occur. ROW. has been used in production since August 2005.DishDrawer – New Electronic Controller MARKETS: NZ. US. AU MODELS: DW920. JP MODELS: DD603. When tested. DW820. DW813 The new Tongue Latch. GB-EU. DW050 FEBRUARY 2006 Copyright © Fisher & Paykel 2006.5 US products. The lid can be raised by resetting the product at the power outlet or by raising the lid actuators in diagnostics. DS603 SERIES A new electronic controller. part number beginning with 528397. Dishwasher – Tongue Latch Spare Part MARKETS: NZ. AU. DW913. described in Tech Bulletin DW045. is now available separately as a spare part. . and on other products and models where the replacement Kit Latch referred to in the Technical Bulletin has already been fitted. The new controller has a software change to overcome an occasional problem where the lid stays down at the completion of the cycle and the customer can't open the drawer. All rights reserved. 521438P TONGUE LATCH PKD It can be used as a replacement latch on DW920 and DW820 models from serial number BPM435721 onwards. eg 528397HUSP for Ph3. DW818. DW918. 528397 controllers are available as spare parts and need to be ordered with the appropriate suffix code. no further faults are found. TW.

QLD 4163. ALL warranty claims received from 1st November must have the 12 digit serial number of the “faulty” electronic module and. IMPORTANT NOTICE “NO FAULT FOUND” ELECTRONIC MODULES (NZ. QLD 4163 PO Box 798. Auckland. CA92618. Fisher & Paykel Appliances Ltd 78 Springs Road. Greenmount. Cleveland. the diagnostic log be checked to ascertain the nature of the problem. Fax: 192 688 3330 COPYRIGHT © FISHER & PAYKEL LTD 2001 . AUS. USA. Fax: 09 273 0649 Fisher & Paykel Customer Services Pty Ltd A. Ph: 192 688 2220. the electronic fault code recorded on the form. then we will be obliged to introduce a charge to reimburse Fisher & Paykel for the costs incurred for any work undertaken that is subsequently proven to have been unnecessary. This is the label on the module. East Tamaki. are found to have no fault. Ph: 07 3826 9100. Ph: 09 273 0640. 003 3335 171. containing the serial number that is required. California. Cleveland. Warwickshire CV32 4PG. Fax: 07 3826 9164 Fisher & Paykel Appliances Inc 27 Hubble. Ph: 949 790 8900.N.C. SGP. Irvine. If we do not see a significant reduction in the number of “no fault found” electronic modules in the near future. IMPORTANT: Please read this bulletin and pass on to others in your ELECTRONIC MODULES organisation. we will provide your Technical Representative or FOR with details of the initial claim and the test results. When the returned modules are tested and found to have no fault. Fax: 949 790 8911 GEN 008 Fisher & Paykel Appliances Ltd UK September 2001 42 Clarendon Street. before any electronic module is changed. where the module is not “dead”. which have been replaced under warranty. Leamington Spa. We require that. PO Box 58-732. USA. There is more information on this subject on the next page. UK) A large proportion of the electronic modules we receive. New Zealand. There is often no fault recorded in the diagnostic log. 19 Enterprise Street.

Press the “UP” button 5 times. There will be a short beep. All LEDs and the display screen will be displayed. • Refrigeration: Press and hold the “Mode” button then press the “Temp UP” button (this enters the diagnostic mode). • Intuitive & Eco Washer Press and hold the “Special/Lifecycles” button. Then press the “Spin up” button 3 times. please refer back to your service manual or contact your Technical Representative. To enter the diagnostics to obtain the electronic fault code. then the “Special / Lifecycles” button should be pressed again. This will show the current fault on the display & LEDs. then press the “Power” button. 526202103571 426974268588 These are examples of the 12 digit serial number that should be written on the warranty claim form. the following procedure needs to be followed for each type of machine: • Smartdrive: Press and hold the “Wash Temperature” down button. This now gives information on the fault history of the refrigerator. then the “Power” button for 4 seconds. The display will now show if there are any faults with the machine. Pressing the “Start/Pause” button again will cause the previous fault to appear on the display & LEDs. If there is a fault with the washing machine. then press the “Power” button. If you are still unsure about how to enter the diagnostic modes of any Fisher & Paykel appliance. Then press the “Start/Pause” button. Then press the Start / Pause button again and the current and then the previous fault codes will show in the LCD display and on the secondary control panel LEDs. Press and hold the “Key lock” button then the “Start/Pause” button for 5 seconds. • Dishdrawer: Phase2 & Phase 3: Ensure that the LCD display is not illuminated. GEN 008 September 2001 COPYRIGHT © FISHER & PAYKEL LTD 2001 . the fault code will be shown as a binary code on the LED’s along the top display. • Dishwasher: (Models 920 & 820) Press and hold the “ECO Save” button.