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MCM301-Communication Skills

Final Term Examination


SEMESTER FALL 2005
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How can you make your writing more concrete?

How do emotional appeals differ from logical appeals?

What do you understand by interpersonal communication?

What are the benefits of using computer based presentation?

Define feedback and also list the various forms of feedback you receive during a
typical day.

Language itself is probably the most common barrier to effective communication.


Discuss.

What do you know about claim letter? Describe qualities of effective claim letter.

Differentiate between informal and formal group. Explain in detail the


various stages involved in a group formation.
Informal group:

True/False

Our perception of the world is not important when communicating with others,
just what we say matters.
The feedback in the communication process is the medium that the sender uses
to transmit the message to the receiver.

An emotional appeal calls on human feelings, basing the argument on audience


needs or sympathies. vujannat.ning.com

Mass communication includes messages sent to large, public, dissimilar,


anonymous, distant audiences using some intermediate instrument of transfer.
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FINALTERM EXAMINATION
FALL 2006 Marks: 60
MCM301 - COMMUNICATION SKILLS (Session - 1 ) Time: 120min

StudentID/LoginID: ______________________________

Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Thursday, February 08, 2007

ƒ All questions are compulsory.


ƒ This examination consists of 10 Multiple Choice Questions (MCQ’s), 5 True/False Questions, 5
Fill in the Blank Questions, 4 Short Questions and 2 Descriptive Questions.

ƒ For each MCQ, read the choices available and select the choice which you consider is the
correct answer.

ƒ You may wish to pace yourself with your own watch, but the Supervisor will be the official
timekeeper of the test.

ƒ Remember not to spend too much time on any one MCQ. Since all MCQ’s carry equal marks, it
is important to manage your time and response to test questions effectively.

ƒ Failure to comply with the Supervisor’s directions will result in your test being cancelled.
Please comply with supervisor’s directions to avoid any unpleasant event.

For Teacher's use only


Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21 22 23 24 25 26
Marks
Question
Marks

Question No: 1 ( Marks: 1 ) - Please choose one


Which of the following is NOT a form of verbal communication?

► Who sits where in a meeting?

► Letters

► Memos

► Reports

Question No: 2 ( Marks: 1 ) - Please choose one

-------------------order is the method of arranging your subject's main points in a time


sequence.

► Spatial

► Chronological

► Logical

► Logical

Question No: 3 ( Marks: 1 ) - Please choose one

The planned and sustained effort to establish and maintain goodwill and mutual
understanding between an organization and its publics is known as-----------.

► Public Relations

► Marketing

► Publicity
► Propaganda

Question No: 4 ( Marks: 1 ) - Please choose one

The listening process involves which of the following activities?

► Sensing sounds

► Filtering

► Remembering

► All of the given options

Question No: 5 ( Marks: 1 ) - Please choose one

The word “Intrapersonal”means----------------------.

► Within the person

► Self talk

► Extrovert

► Outgoing person

Question No: 6 ( Marks: 1 ) - Please choose one

The ---------------initiates a message by encoding the idea (or a thought) in words or


symbols and sends it to a receiver.

► Channel

► Source
► Transmitter

► None of the given options

Question No: 7 ( Marks: 1 ) - Please choose one

Examples of sender-message barriers include:

► Listener jumps to conclusions.

► Listeners may have emotional problems that cause their minds to be


preoccupied.

► Sender has not decided or specified precisely what listener response is


expected.

► Listeners tend to see and hear what they want to see and hear.

Question No: 8 ( Marks: 1 ) - Please choose one

--------------communication involves one speaker and audience.

► Person-to-Group

► Mediated

► Group-to-Group

► None of the given options

Question No: 9 ( Marks: 1 ) - Please choose one

Audience analysis involves:


► Identifying group members' strengths and weaknesses in speaking in front
of an audience

► Deciding on the purpose of the presentation

► Determining what supplies the group will need for the presentation

► Gathering information about the audience in a systematic way

Question No: 10 ( Marks: 1 ) - Please choose one

---------------is a systematic review of a person’s work and achievements over a recent


period, usually leading to plans for the future.

► Performance cycle

► Justification report

► Performance appraisal

► Bibliography

Question No: 11 ( Marks: 1 ) - Please choose one

Mass communication occurs when two (or a few) people talk face to face.

► True

► False

Question No: 12 ( Marks: 1 ) - Please choose one

A transmittal memo is used to introduce the reader to a longer, accompanying message.


Besides the introduction it describes the main points of the message.

► True

► False
Question No: 13 ( Marks: 1 ) - Please choose one

Fillers are unnecessary words or phrases that are repeatedly interjected into a message.

► True

► False

Question No: 14 ( Marks: 1 ) - Please choose one

A thesis statement is a declarative statement in sentence form.

► True

► False

Question No: 15 ( Marks: 1 ) - Please choose one

Downward communication travels from subordinates to superiors and continues up the


organizational ladder.

► True

► False

Question No: 16 ( Marks: 1 )

The ----------in the communication process is the medium that the sender uses to
transmit the message to the receiver.

Question No: 17 ( Marks: 1 )

-----------barriers usually relate to environmental factors that affect communication.

Question No: 18 ( Marks: 1 )

The quality of a speaker's voice is determined by four characteristics: volume, rate, tone
and -------------------.

Question No: 19 ( Marks: 1 )

Listening is the active interpretation of -----------.

Question No: 20 ( Marks: 1 )


An average rate of speech is -----------words per minute.

Question No: 21 ( Marks: 5 )

What basic characteristics distinguish nonverbal from verbal communication?

Question No: 22 ( Marks: 5 )

What guidelines would you follow for selecting a topic of speech?

Question No: 23 ( Marks: 5 )

What are some of the advantages of making a decision in a group?

Question No: 24 ( Marks: 5 )

How is conciseness achieved in the material you write?

Question No: 25 ( Marks: 10 )

How does effective communication benefit the organization?

Question No: 26 ( Marks: 10 )

What steps should be taken to develop an effective persuasive message?


FINALTERM EXAMINATION
Fall 2008
MCM301- Communication skills (Session - 1)
Ref No: 472652
Time: 120 min
Marks: 81
Student Info
StudentID:

OPKST Center:

WWW.vujannat.ning.COM
2/12/2009 12:00:00 AM ExamDate:

For Teacher's Use Only


Q 1 2 3 4 5 6 7 8 Total
No.
Marks

Q No. 9 10 11 12 13 14 15
M
16

Marks O
Q No. 17 18 19 20 21 22
g .C
23 24

Marks
i n
Q No. 25 26 27 28 29
.t n
30 31 32

Marks
n a
Q No. 33 34 35 36
an 37 38 39 40

Marks
u j
Q No. 41 42
.
43 v 44 45 46 47 48

Marks
W
Q No. 49
W
Marks
W

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W
Question No: 1 ( Marks: 1 ) - Please choose one

When people ask you for information and you can’t honor the request, you may answer with:

► Direct approach only


► Indirect approach only
► None of the given options
► Both direct and indirect approach

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Question No: 2 ( Marks: 1 ) - Please choose one
In a
well written disappointing newsletter all of the following points are important, except:

► Enough detail to make the reason for the refusal logically acceptable
► Explaining the company’s policy as logical rather than rigid
► Offering an apology for the decision
► Avoiding negative personal expressions

Question No: 3 ( Marks: 1 ) - Please choose one M


O
.C
Which of the following is not a part of the writing plan of a reservation letter?

g
► A section which mentions arrival and departure times
i n
► A fast-start opening which identifies the type of room desired and the days needed

.t n
► A section describing the quality of the room you booked in the other hotel
► A courteous, action-oriented closing, which mentions your desire for a confirmation

Question No: 4 ( Marks: 1 )


n a
- Please choose one

an
letters written to book some place like room, hall etc are called:
The

u
► Informal social invitation letters
j
► Reservation letters
► Claim letters . v
► Order letters
W
Question No: 5
W ( Marks: 1 ) - Please choose one

W
Which of the following is not suggested for an appropriate ending of business writing (request
letters)?

► Keep the ending paragraph as long as circumstances allow.


► State who is to perform the desired action if the action is to be performed by someone
other than the reader.
► Include reader-benefit material, if appropriate.

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W
► Avoid the inclusion of negative information in the ending.

Question No: 6 ( Marks: 1 ) - Please choose one


In a
direct request letter, request can be presented in:

► Middle paragraph
► Closing sentence
► First sentence

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► Closing paragraph

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following is NOT the stage of effective business writing?


► Planning Stage
► Organizing Stage
► Drafting Stage
► Body Composition Stage

Question No: 8 ( Marks: 1 ) - Please choose one M


O
EXCEPT:
g .C
While preparing for effective business writing Drafting Stage involves all of the following

► Develop appropriate beginning paragraph


► Compose the body
i n
.t n
► Develop appropriate ending paragraph
► Editing

Question No: 9 ( Marks: 1 )


n a
- Please choose one

an
Which of the following is NOT a result of incomplete messages?
► Loss of goodwill
► Loss of valued customers
u j
► Loss of sales
► Gaining the good name . v
Question No: 10 W
( Marks: 1 ) - Please choose one

W
GPA in 2000 (MBA) was 3.9 on a four point scale.” Which of the following is a correct and
“His

W
more concrete form of this statement?
► His GPA was 3.9 on a four point scale.
► His GPA was good in 2000.
► He got a good score in his MBA Program.
► All of the given options

Question No: 11 ( Marks: 1 ) - Please choose one

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W
The
vocabulary of informal writing is:
► Less difficult
► Tricky
► Intricate
► All of the given options

Question No: 12 ( Marks: 1 ) - Please choose one

Which one of the following is not a fallacy about resume?

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► The purpose of a resume is to list all your skills and abilities.
► The more good information you present about yourself in your resume, the better.
► If you want a really good resume, have it prepared by a resume service.
► The objective of a resume is to kindle the employer interest and generate an interview.

Question No: 13 ( Marks: 1 ) - Please choose one


The
suggested plan for a sales letter includes all of the following elements, EXCEPT:
► An opening that could detract the reader’s attention
M
► A section that captures the reader’s interest in the product or service you are selling
O
► A section designed to establish desire and conviction on the part of the reader

.C
► A courteous, action-oriented closing

Question No: 14 ( Marks: 1 ) - Please choose one


n g
i
.t n
Where do cultural styles of audience in persuasion tend to differ?
► Differ in their responses to persuasive appeals
► Differ in their levels of visible emotion

n
► Differ in how they regard supporting materials a
► All of the given options

an
Question No: 15 ( Marks: 1 )
j
- Please choose one
u
. v
When scientists note that the average temperature is rising each year in Sydney, Cairo, Tokyo,
and other major cities, they conclude that the entire globe is warming up. Which form of
reasoning are they using?
► Emotional W
► Narrative
► Deductive W
► Inductive

Question No: 16
W ( Marks: 1 ) - Please choose one

What do motivational appeals refer to?


► Emotions
► All of the given options
► Values

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W
► Psychological needs

Question No: 17 ( Marks: 1 ) - Please choose one

Which of the following methods cannot be used to capture attention in the opening paragraph of
a persuasive message?
► Use of color
► Use of receiver's name
► Use of conjunction

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► Use of an interjection

Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following must NOT be adopted in preparing disappointing news messages?
► Use sales-promotion material whenever appropriate.
► Consider using an implicit refusal rather than an explicit refusal.
► Capitalize on what you can do for the reader rather than what you cannot do.
► Use negative words or phrases.

Question No: 19 ( Marks: 1 ) - Please choose one M


O All
of the following functions are performed by a good buffer, except:
► Compliments the reader
g .C
► Expresses your appreciation for being thought of
► Assures the reader of your attention to the request
i n
.t n
► Indicates your lack of understanding of the reader’s needs

Question No: 20 ( Marks: 1 )


a
- Please choose one

n All

message, EXCEPT:
an
of the following is achieved by adopting audience centered tone in a disappointing news

u j
► Accepting that your disappointing-news represents a firm decision
► Understanding that, under the circumstances, your decision was fair and reasonable

. v
► Remain well disposed toward your business
► Destroying the receiver’s pride

Question No: 21 W
( Marks: 1 ) - Please choose one

W
Which of the following is true about goodwill messages?

W
► Seemingly informative
► Presented to change attitudes
► Presented to change behaviors
► All of the given options

Question No: 22 ( Marks: 1 ) - Please choose one

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W
Which statement would be the best close for an adjustment letter?
► We regret the trouble that the faulty keyboard caused you.
► Your new keyboard is being air expressed to you.
► Your business is appreciated.
► You may be interested in upgrading your internal memory with our inexpensive chips.

Question No: 23 ( Marks: 1 ) - Please choose one


The

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direct plan can be used for:
► Sales messages
► Request refusals
► Claims
► None of the given options

Question No: 24 ( Marks: 1 ) - Please choose one


Bc
is an abbreviation of which of the following?
► Blind copy
► Branded copy M
► Begged copy O
► Before copy

g .C
Question No: 25 ( Marks: 1 ) - Please choose one

i n
.t n
Which of the following method of outlining topic presents the specific information first,
followed by the conclusion?
► Direct method
► Indirect method
n a
► Supporting method
► Sustaining method
an
j
vu
Question No: 26 ( Marks: 1 ) - Please choose one

.
While preparing for effective business writing Planning Stage involves all of the following
EXCEPT:
W
► Determine your purpose

W
► Consider your reader
► Determine the appropriate content

Question No: 27
W
► Choose your clothes

( Marks: 1 ) - Please choose one

Example of small group throughput processes include:


► Solutions and decisions
► Group members' personal satisfaction

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W
► Group norms
► Group members' abilities and skills

Question No: 28 ( Marks: 1 ) - Please choose one

Diversity is important to the success of groups. What does it imply?


► Group members should tolerate diversity
► Group members should encourage and support diversity
► Group members should be honest in their personal views toward diversity

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► Co-cultures can contribute to group dysfunction if differences dominate group goals

Question No: 29 ( Marks: 1 ) - Please choose one

Visual aids perform which of the following functions?


► Emphasizing important points
► Illustrating how things work
► Illustrating how things are related to one another
► All of the given options

Question No: 30 ( Marks: 1 ) - Please choose one M


O
column charts?
g .C
Which of the following information is true for bar charts, simple column charts and multi-

► All can be used effectively for the same purpose


► Can be used to illustrate varied values
i n
► Are usually not good visual aids
► All of the given options
.t n
Question No: 31 ( Marks: 1 )
n a
- Please choose one

an
Which one of the following is NOT a common reason for disruptive behavior?
► Resistance to change.
► Resentment of the presenter.
u j
. v
► Repetition of behavior that is successful for the detractor.
► Reappearance of the presenter.

Question No: 32 W
( Marks: 1 ) - Please choose one

W
How do having your hands on your hips, pointing with your index finger, and pounding your

W
fists is commonly interpreted as?
► Open or confident
► Dictatorial or arrogant
► Insecure or nervous
► Happy or pleased

Question No: 33 ( Marks: 1 ) - Please choose one

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W
When does a presentation begin?
► The moment you begin speaking.
► The moment you are asked to give a presentation.
► The moment you are in view of your listeners.
► The moment you decide on a topic for your presentation.

Question No: 34 ( Marks: 1 ) - Please choose one

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Which of the following is the skill of speaking in distinct syllables?
► Articulation
► Fillers
► Inflection
► Monotone delivery

Question No: 35 ( Marks: 1 ) - Please choose one

Which one of the following is a method of arranging information by dividing it into parts?
► Spatial pattern
► Chronological pattern M
► Topical pattern
O
► Logical pattern

Question No: 36 ( Marks: 1 ) - Please choose one g .C


i n
.t n
When a quotation is quite long for the introduction of speech, it is suggested that the presenter
may:

n a
► Use it as it is at the beginning of the presentation
► Use it as it is at the conclusion of the presentation

an
► Paraphrase the quotation to avoid confusion and/or boredom
► Decide not to take advantage of the quotation
j
vu
Question No: 37 ( Marks: 1 ) - Please choose one

.
Which of the following is usually related to environmental factors that affect the communication?
► Listener barrier
► Sender barrier W
W
► Physical barrier
► Resistance

Question No: 38 W ( Marks: 1 ) - Please choose one

Which of the following barriers are most often the hardest to identify and reduce or eliminate?
► Physical barriers
► Listener barriers
► Sender barriers
► None of given options

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Question No: 39 ( Marks: 1 ) - Please choose one
The
sender analyzes the receiver's knowledge so that the he/she could:
► Compose the message at the proper level.
► Emphasize receiver benefits.
► Choose the approach to use in the message.
► Avoid making a negative impression.

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Question No: 40 ( Marks: 1 ) - Please choose one

What does Communication breakdown mean?


► We have been ineffective in communication.
► We have been effective in communication.
► We have been helpful in communication.
► We physically broke communication.

Question No: 41 ( Marks: 1 ) - Please choose one

M
Farhan talking with his friend on telephone is an example of which type of communication?
► Mediated communication
O
► Mass communication
► Interpersonal communication
► Intrapersonal communication g .C
i n
.t n
Question No: 42 ( Marks: 1 ) - Please choose one

► Channel
n a
Which of the following is correct for the person who attaches meaning to a message?

► Receiver
► Sender
an
► Encoder
u j
Question No: 43
.
( Marks: 3 )
v
W
What are the advantages of writing functional resumes?

Question No: 44
W ( Marks: 3 )

Question No: 45
W
Write down the elements of the suggested plan for writing a direct-inquiry letter?

( Marks: 3 )

What do you know about informational meetings? Explain.

Question No: 46 ( Marks: 5 )

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Discuss the characteristics of good news letters.

Question No: 47 ( Marks: 5 )

What questions must be kept in mind while evaluating the work during editing stage?

Question No: 48 ( Marks: 10 )

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What is a good news letter? Discuss the format or suggested plan adopted for the letters
accepting invitations. (2+8)

Question No: 49 ( Marks: 10 )

Discuss the guidelines that must be followed for effective and courteous writing.

M
O
g .C
i n
.t n
n a
an
u j
. v
W
W
W

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MCM301 Communicational Skills


Final Term Examination – Spring 2005
Time Allowed: 150 Minutes

INSTRUCTIONS:

All questions are compulsory.


This exam consists of 5 Multiple Choice Questions (MCQ's), 6 short questions and 2
Descriptive questions.
You should try to complete MCQ's in 10 - 20 minutes in order to give yourself 100 -110
minutes for descriptive questions.
For each MCQ, read the choices available and select the choice which you consider is the
correct answer.
You may wish to pace yourself with your own watch, but the Supervisor will be the official
timekeeper of the test.
Remember not to spend too much time on any one MCQ. Since all MCQs carry equal marks, it
is important to manage your time and response to test questions effectively.
Failure to comply with the Supervisor's directions will result in your test being cancelled.
Please comply with supervisor's directions to avoid any unpleasant event.

Total Marks: 55 Total Questions: 13

Question No. 1 Marks : 10

What do you understand by Planning Stage in Effective Business Writing?

Question No. 2 Marks : 02

Since the goal in preparing direct-inquiry letters is to make responding as easy as possible
for the recipient, one need not be particularly concerned about motivating the recipient to
respond.
o True
o False
Question No. 3 Marks : 02

We exchange ideas, and not symbols that stand for ideas.

o True
o False
Question No. 4 Marks : 05

Briefly define Self Concept?

Question No. 5 Marks : 05

What is nonverbal communication? Explain any two elements of nonverbal


communication in detail.

Question No. 6 Marks : 05

What do you understand by claim letter?

Question No. 7 Marks : 05

Differentiate between critical listening and emphatic listening.

Question No. 8 Marks : 02

Formal English is the language of business correspondence

o True
o False
Question No. 9 Marks : 02

The channel in the communication process is the medium that the sender uses to
transmit the message to the receiver.

o True
o False
Question No. 10 Marks : 02

Almost every customer who makes a claim is emotionally involved; therefore, the
direct method is usually the best approach for a refusal.
o True
o False
Question No. 11 Marks : 05

How to effectively overcome communication barrier?

Question No. 12 Marks : 05

What do you understand by flipcharts?

Question No. 13 Marks : 05

Identify five suggestions of a "do-nature" when preparing disappointing-news messages.


MCM301-Communication Skills
Midterm Fall2005
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1) Differentiate between critical listening and emphatic listening.

2) What do you understand by Planning Stage in Effective Business Writing?

3) Briefly define Self Concept?

4) How to effectively overcome communication barrier?

5) What is nonverbal communication? Explain any two elements of nonverbal communication in

detail.

6) What do you understand by claim letter?

7) What do you understand by flipcharts?


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MIDTERM EXAMINATION
FALL 2006 Marks: 40
MCM301 - COMMUNICATION SKILLS (Session - 3 ) Time: 60min

StudentID/LoginID: ______________________________

Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Thursday, December 07, 2006

• All questions are compulsory.


• This exam consists of 10 Multiple Choice Questions (MCQ’s), 5 Fill in the Blank
Questions, 5 Short Questions and 1 descriptive Question.
• Time management is very important. MCQ’s may be solved first to secure enough
time for remaining short questions and descriptive question.
• The use of notes, handouts, books or any other helping material is strictly
prohibited in the centre during the exam.
• Please reply the short questions and descriptive question keeping in view the
marks allocated for each question.
• For each MCQ , read the choices available and select the choice which you consider
is the correct answer, by clicking on the appropriate check box.
• Save your answer before proceeding to the next question.
• Do not click the “Finish button” while solving your paper. Once you clicked the
“Finish” button, you will not be able to access your paper again. Click it at the end
of your paper. That means you have submitted your complete paper.

• Failure to comply with the supervisor’s directions may result in your test being
cancelled.
For Teacher's use only
Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21
Marks

Question No: 1 ( Marks: 1 ) - Please choose one

-----------------------communication occurs when two (or a few) people talk face to face.

► Intrapersonal

► Mass communication

► Interpersonal

► None of the given options

Question No: 2 ( Marks: 1 ) - Please choose one

The ----------in the communication process is the medium that the sender uses to transmit
the message to the receiver.

► Channel

► Feedback

► Decoder

► Noise

Question No: 3 ( Marks: 1 ) - Please choose one


The planned and sustained effort to establish and maintain goodwill and mutual
understanding between an organization and its publics is known as-----------.

► Public Relations

► Marketing

► Publicity

► Propaganda

Question No: 4 ( Marks: 1 ) - Please choose one

-------------------is a process whereby individuals resolve issues in an informal or formal


atmosphere, or where issues are resolved as part of the ongoing interaction between
individuals.

► Crisis Management

► Stress Management

► Conflict resolution

► None of the given options

Question No: 5 ( Marks: 1 ) - Please choose one

-----------------communication includes horizontal flow of information, with people on


the same or similar organizational levels.

► Lateral

► Upward
► Downward

► None of the given options

Question No: 6 ( Marks: 1 ) - Please choose one

Which of the following is NOT a step involved in Communication Process?

► Feedback

► Channel

► Decoding

► Scoring

Question No: 7 ( Marks: 1 ) - Please choose one

-----------usually relate to environmental factors that affect communication.

► Listener barriers

► Sender barriers

► Physical barriers

► Message barriers

Question No: 8 ( Marks: 1 ) - Please choose one

----------------------is the process of satisfying internal needs through actions and behaviors.

► Motivation
► Propaganda

► Persuasion

► Conflict

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following is NOT a form of verbal communication?

► Who sits where in a meeting?

► Letters

► Memos

► Reports

Question No: 10 ( Marks: 1 ) - Please choose one

Which of the following is not one of the basic truths about the communication process?

► The symbols of communication are perfect.

► Meanings sent are not always received.

► Meanings are in the receiver's mind.

► The symbols of communication are imperfect

Question No: 11 ( Marks: 1 )


--------------------speech is designed to change or reinforce the audience's beliefs or actions.

Question No: 12 ( Marks: 1 )

A -----------statement is a declarative statement in sentence form.

Question No: 13 ( Marks: 1 )

------------------is the final link in the communication process.

Question No: 14 ( Marks: 1 )

The word - "Intrapersonal" means----------------------.

Question No: 15 ( Marks: 1 )

----------------------------refers to the use of facial expressions, gestures and physical


orientation to express a message.

Question No: 16 ( Marks: 3 )

What types of job-entry communication skills help new employees?

Question No: 17 ( Marks: 3 )

How does interpersonal communication differ from Mass Communication?

Question No: 18 ( Marks: 3 )

What causes SENDER-MESSAGE BARRIERS? How can they be eliminated or reduced?

Question No: 19 ( Marks: 3 )

How does effective communication benefit the organization?

Question No: 20 ( Marks: 3 )

What makes speaking extemporaneously better than others modes of delivery?


Question No: 21 ( Marks: 10 )

What basic characteristics distinguish nonverbal from verbal communication?


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MIDTERM EXAMINATION
Fall 2008
MCM301- Communication skills (Session - 2)
Time: 60 min
Marks: 45
Student Info
StudentID:

OPKST Center:

WWW.vujannat.ning.COM
12/6/2008 12:00:00 AM ExamDate:

For Teacher's Use Only


Q No. 1 2 3 4 5 6 7 8 Total

Marks

Q No. 9 10 11 12 13 14 15 16
M
Marks
O
Q No.

Marks
17 18 19 20 21 22

g .C
23 24

i n
.t n
Q No. 25 26 27 28 29 30 31 32

Marks

n a
an
u j
. v
W
W
W

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Question No: 1 ( Marks: 1 ) - Please choose one

Questions and comments that an audience is likely to raise can be anticipated by considering all
of the following, except:
► Previous experience

► Rare reassurance
► Planning

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► Input from associates

Question No: 2 ( Marks: 1 ) - Please choose one


A
goodwill speech may be:
► Seemingly informative
► Presented to change attitudes
► Presented to change behaviors
► All of the given options

Question No: 3 ( Marks: 1 ) - Please choose one M


O All
of the following reduces communication apprehension, except:
► Rehearsing your presentation
► Speaking more often g .C
► Taking speech courses and workshops
i n
.t n
► Concentrating on your nervousness

Question No: 4 ( Marks: 1 )


a
- Please choose one

n
► Mostly long sentences
an
Which of the following is NOT used in oral speaking style?

► Personal pronouns freely


► Active voice
u j
► Contractions often
. v
Question No: 5
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( Marks: 1 ) - Please choose one

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How can the credibility of a presenter be increased?
► Complimenting the audience

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► Demonstrating your sincerity
► All of the given options
► Being well dressed and well groomed

Question No: 6 ( Marks: 1 ) - Please choose one

What does gripping the lectern, having clenched fists and constant clearing of the throat covey?

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► Open or confident
► Dictatorial or arrogant
► Insecure or nervous
► Happy or pleased

Question No: 7 ( Marks: 1 ) - Please choose one

_____________ refers to the degree of highness or lowness of a sound.


► Pitch

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► Speed
► Volume
► Rate

Question No: 8 ( Marks: 1 ) - Please choose one


A
story, that is not true but it perfectly illustrates the point the presenter wants to make, is called:
► Hypothetical
► Fictional
► Factual
► Genuine M
O
Question No: 9 ( Marks: 1 ) - Please choose one

g .C
Which of the following could not be an appropriate beginning of speech?
► Appropriate quotation
i n
.t n
► Asking a rhetorical question
► An ordinary story
► A startling statement

n a
Question No: 10 ( Marks: 1 )
n
- Please choose one

a To

► A topic should be intriguing


u j
select a good topic of speech one should keep in mind all of the following, EXCEPT:

► A topic should be appealing


. v
► A topic should not tell too much about a speech

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► A topic should be too vague

Question No: 11
W ( Marks: 1 ) - Please choose one

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Which of the following would be the least helpful source when conducting audience research?
► The website of the organization that has invited you to speak
► The website of the organization that has invited you to speak
► Interviews of former members of the organization to whom you are invited to speak
► News releases highlighting the organization to whom you will be speaking

Question No: 12 ( Marks: 1 ) - Please choose one

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Determining the audience's attitude toward you as the speaker is an aspect of?
► Analyzing the audience
► Analyzing the speaker
► Analyzing the occasion
► Analyzing the audience and the speaker

Question No: 13 ( Marks: 1 ) - Please choose one

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Which of the following is not a demographic characteristic?
► Sex
► Age
► Cultural background
► Attitude

Question No: 14 ( Marks: 1 ) - Please choose one


Poor
retention either on the part of the sender or on the part of the receiver can create problems or lead
to ______________.
► Misunderstanding M
► Stronger friendship
O
► Better understanding
► Generous approach
g .C
Question No: 15 ( Marks: 1 ) - Please choose one
i n
.t n
Which of the following is usually related to environmental factors that affect the
communication?
► Listener barrier
n a
► Sender barrier
► Physical barrier
an
► Resistance
u j
Question No: 16 ( Marks: 1 )
. v- Please choose one
The

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sender analyzes the receiver's knowledge so that the he/she could:
► Compose the message at the proper level.

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► Emphasize receiver benefits.
► Choose the approach to use in the message.

Question No: 17
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► Avoid making a negative impression.

( Marks: 1 ) - Please choose one

Which of the following is a type of nonverbal communication derived from the sound of the
speaker's voice?
► Paralegalism

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► Parallelism
► Paradigm
► Paralanguage

Question No: 18 ( Marks: 1 ) - Please choose one

Which of the following is NOT a form of verbal communication?


► Appearance
► Letters

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► Books
► Reports

Question No: 19 ( Marks: 1 ) - Please choose one

Which of the following describes nonverbal communication?


► Non-verbal communication is writing.
► Nonverbal communication is interpersonal communication through nonlinguistic means.
► Non-verbal communication is everything including your words.
► Nonverbal communication is reading.
M
Question No: 20 ( Marks: 1 ) - Please choose one
O
g .C
Which one of the following is not a right tip to become a better listener?
► Don’t provide feedback
► Keep an open mind
i n
.t n
► Don’t jump to conclusions
► Don't let yourself be distracted by the environment

Question No: 21 ( Marks: 1 )


n a
- Please choose one

an The
belief that your own ideas are more important or valuable than those of others is an example of
which barrier to listening?
► Preoccupation
u j
► Egocentrism
► Physical barriers . v
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► Environmental barriers

Question No: 22
W ( Marks: 1 ) - Please choose one

► Listening
► Hearing
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_______________ is the first element in the listening process.

► Filtering
► Speaking

Question No: 23 ( Marks: 1 ) - Please choose one

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The
degree to which you and others share common meanings for words will depend on:
► The extent to which you share common backgrounds and experiences
► The diversity of your backgrounds
► The extent to which you share common approaches
► None of the given options

Question No: 24 ( Marks: 1 ) - Please choose one

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Which of the following statement about communication is correct?
► The meaning we associate with a word will be shared by those with whom we
communicate.
► Effective communication skills make a significant contribution to organizational cost
reduction.
► Meanings cannot be subjective.
► All of the given options

Question No: 25 ( Marks: 1 ) - Please choose one

o M
Which of the following is a form of communication in which messages are sent to large, public,
dissimilar, anonymous, distant audiences using some intermediate instrument of transfer?
► Mediated communication
. C
► Mass communication
► Interpersonal communication
ng
► Group communication

n i
Question No: 26 ( Marks: 1 )
t
- Please choose one
.
n a
Which one of the following statement defines environmental context of interpersonal
communication?

an
►It concerns your reactions to the other person.

u j
►It deals with the psycho-social "where" you are communicating.
►It is who you are and what you bring to interaction.

. v
►It deals with the physical "where" you are communicating.

Question No: 27
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( Marks: 1 ) - Please choose one
All

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of the following are the levels of communication, except:
►Intrapersonal Communication

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►Mediated Communication
►Interpersonal Communication
►Frame Communication

Question No: 28 ( Marks: 1 ) - Please choose one

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Intrapersonal communication processes depend upon communicators all of the following
qualities.
EXCEPT':
► Frame of reference
► Creativity
► Self-talk
► Dull approach

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Question No: 29 ( Marks: 1 ) - Please choose one

Intrapersonal communication includes:


►What we think
►Way we think
►Way we communicate with ourselves
►All of the given options

Question No: 30 ( Marks: 1 ) - Please choose one

M
What do you call to a tool that lets you work with individuals and groups on documents that are
shared via computer?
O
►Electronic mail
►Voice mail
►Instant messaging g .C
►Computer conferencing
i n
Question No: 31 ( Marks: 5 )
.t n
n a
Interpersonal communication is contextual. Discuss.

Question No: 32 ( Marks: 10 )


an
u j
How communication can play a part in increasing employ productivity and reducing cost of the

. v
organization? Explain with examples.

W
W
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MCM301 Communication Skills


Mid Term Examination – Special Semster 2005
Time Allowed: 90 Minutes
INSTRUCTIONS:
e All questions are compulsory.
e This exam consists of 5 Multiple Choice Questions (MCQs) and 4
Descriptive questions.
e For each MCQ, read the choices available and select the choice which you
consider is the correct answer.
e You may wish to pace yourself with your own watch, but the Supervisor
will be the official timekeeper of the test.
e Remember not to spend too much time on any one MCQ. Since all MCQs
carry equal marks, it is important to manage your time and response to
test questions effectively.
e Failure to comply with the Supervisor's directions will result in your
test being cancelled. Please comply with supervisor's directions to avoid
any unpleasant event.

Total Marks: 40 Total Questions: 9

Question No. 1 Marks : 10

What is the significance of body language in communication?

Question No. 2 Marks : 02

When you think, you use interpersonal communication.


o True
o False
Question No. 3 Marks :04

Differentiate between hearing and listening.


Question No. 4 Marks : 02

Words in English language have inherent meanings.


o True
o False
Question No. 5 Marks : 06

Explain briefly any three barriers originating from the speaker's end?

Question No. 6 Marks : 02

Communication is a skill we are born with.


o True
o False
Question No. 7 Marks : 10

State reasons why the study of communication is essential.

Question No. 8 Marks : 02

If you make your nonverbal communication intentional, it is not likely to be misperceived..


o True
o False
Question No. 9 Marks : 02

One's facial area (eyes, eye brows, forehead, mouth, and chin) is more capable of
communicating nonverbally than any other part of the human body.

o True
o False
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MCM301 Communication Skills


Mid Term Examination – Special Semster 2005
Time Allowed: 90 Minutes
INSTRUCTIONS:
All questions are compulsory.
This exam consists of 5 Multiple Choice Questions (MCQs) and 4
Descriptive questions.
For each MCQ, read the choices available and select the choice which you
consider is the correct answer.
You may wish to pace yourself with your own watch, but the Supervisor
will be the official timekeeper of the test.
Remember not to spend too much time on any one MCQ. Since all MCQs
carry equal marks, it is important to manage your time and response to
test questions effectively.
Failure to comply with the Supervisor's directions will result in your test
being cancelled. Please comply with supervisor's directions to avoid any
unpleasant event.

Total Marks: 40 Total Questions: 9

Question No. 1 Marks : 10

What is the significance of body language in communication?

Question No. 2 Marks : 02

When you think, you use interpersonal communication.

o True
o False
Question No. 3 Marks :04

Differentiate between hearing and listening.

Question No. 4 Marks : 02

Words in English language have inherent meanings.

o True
o False

Question No. 5 Marks : 06

Explain briefly any three barriers originating from the speaker's end?

Question No. 6 Marks : 02

Communication is a skill we are born with.

o True
o False
Question No. 7 Marks : 10

State reasons why the study of communication is essential.

Question No. 8 Marks : 02

If you make your nonverbal communication intentional, it is not likely to be


misperceived..

o True
o False
Question No. 9 Marks : 02

One's facial area (eyes, eye brows, forehead, mouth, and chin) is more capable of
communicating nonverbally than any other part of the human body.

o True
o False
MCM301-Communications Skills
Midterm Special 2006
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Question # 1:-
How does tone contribute to the quality of a speaker’s voice?
Question # 2:-
What can you do to become a better listener?
Question # 3:-
State reasons why the study of communication is essential.
Question # 4:-
How do we use gestures to communicate with others?

Question # 6:-
Feedback is not an important part of communication, but rather a by-product. Do
you agree or disagree?

Fill In the blanks

The channel in the communication process is the medium that the sender uses to
transmit the message to the receiver.
The impromptu speech occurs with little or no time for preparation.
The planned and sustained effort to establish and maintain goodwill and mutual
understanding between an organization and its publics is known as Public
Relations

Empathic listening serves as a reward or encouragement to the speaker.


When you think, you use intrapersonal communication.

Interpersonal Communication:-
Interpersonal communication occurs when two (or a few) people talk face to face.
Conversations, dialogues, and small group discussions are interpersonal exchanges. Each
person also operates intrapersonally during the exchange. Thus, an exchange with just
two people involves at least three communication elements – the unique thinking done by
each person and the overriding process created by the interpersonal exchange.
Interpersonal communication takes place between a few people who can interact face-
to-face. When we are involved in interpersonal communication, we can both talk and
listen, we can respond to each other in a direct and personal way. Talking with a few of
our friends during lunch is a form of interpersonal communication.
Intrapersonal Communication:-
The word - "Intrapersonal" - means within the person. Intrapersonal communication
processes happen inside of you. Some people equate these processes with thinking.
Although thinking is part of the process, intrapersonal communication includes more than
what we think. More importantly intrapersonal processes include the way we think and
the way we communicate with ourselves. Intrapersonal communication affects the way
we receive messages from others and affects the way we send messages to others.
Intrapersonal communication takes place inside each one of us. When we think, when our
stomach growls, when we are listening to our inner selves, we are communicating.
Intrapersonal communication helps us to make sense out of the stimulating world around
and inside us.
Connecting VU Students
FINALTERM EXAMINATION
SPRING 2006 Marks: 60
MCM301 - COMMUNICATION SKILLS (Session - 1 ) Time: 120min

StudentID/LoginID: ______________________________

Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Saturday, August 19, 2006

INSTRUCTIONS:

ƒ All questions are compulsory.


ƒ This exam consists of 15 Multiple Choice Questions (MCQ’s), 5 Fill in the Blanks Questions, 5 True /
False Questions, 5 Short questions and 2 Descriptive questions.

ƒ For each MCQ, read the choices available and select the choice which you consider is the correct
answer.

ƒ You may wish to pace yourself with your own watch, but the Supervisor will be the official timekeeper
of the test.

ƒ Remember not to spend too much time on any one MCQ. Since all MCQ’s carry equal marks, it is
important to manage your time and response to test questions effectively.

ƒ Failure to comply with the Supervisor’s directions will result in your test being cancelled. Please comply
with supervisor’s directions to avoid any unpleasant event.

For Teacher's use only


Question 1 2 3 4 5 6 7 8 9 10 Total
Marks
Question 11 12 13 14 15 16 17 18 19 20
Marks
Question 21 22 23 24 25 26 27 28 29 30
Marks
Connecting VU Students
Question 31 32
Marks

Question No: 1 ( Marks: 1 ) - Please choose one

Most of our greatest needs are satisfied through

► Promotion.

► Communication.

► Critical thinking.


Speaking.

Question No: 2 ( Marks: 1 ) - Please choose one

When sensing nonverbal communication, the listener can determine happiness, fear, and sadness
primarily from ______.

► body movement

► gestures

► attire

► eyes and face

Question No: 3 ( Marks: 1 ) - Please choose one

The lack of a shared common language probably would influence what element of a
communication transaction most directly?
Connecting VU Students

► channel

► encoding/decoding

► source


receiver

Question No: 4 ( Marks: 1 ) - Please choose one

Most of us do our worst listening when

► We are in highly charged, unemotional situations.

► We are in highly charged, emotional situations.

► We are energetic and enthusiastic.

► None of the given options.

Question No: 5 ( Marks: 1 ) - Please choose one

In every organization, workers receive and send information daily. The flow of this information
should be ____________.

► upward and downward

► downward only

► upward only
Connecting VU Students

► external only

Question No: 6 ( Marks: 1 ) - Please choose one

Presentational media can be used to do all of the following EXCEPT

► replace speech.

► simplify speech.

► illustrate speech.

► complement speech.

Question No: 7 ( Marks: 1 ) - Please choose one

Groups, rather than individuals working alone, should be used to solve a problem when:

► the task requires a limited amount of information and skills.

► a quick resolution is essential.

► commitment to the decision is important.

► the task is fairly simple and straightforward.

Question No: 8 ( Marks: 1 ) - Please choose one


Connecting VU Students
Which is the most effective manner to deliver a speech in most business settings?

► extemporaneous presentation

► memorization

► reading

► videotape

Question No: 9 ( Marks: 1 ) - Please choose one

All of the following statements about group are TRUE EXCEPT:

► Group members strive to achieve some common purpose.

► Group members influence and are influenced by one another.

► Group members are interdependent.

► Group members must interact face-to-face.

Question No: 10 ( Marks: 1 ) - Please choose one

Audience analysis involves:

► identifying group members' strengths and weaknesses in speaking in front of an


audience.

► deciding on the purpose of the presentation.


Connecting VU Students
► determining what supplies the group will need for the presentation.

► gathering information about the audience in a systematic way.

Question No: 11 ( Marks: 1 ) - Please choose one

The purpose of a(n) ____ speech is to educate or enlighten.

► eulogy

► entertainment

► persuasive

► informative

Question No: 12 ( Marks: 1 ) - Please choose one

A presentation on the history of the Internet would most likely use the ____ pattern of
organization.

► spatial

► problem-solution

► chronological

► topical

Question No: 13 ( Marks: 1 ) - Please choose one


Connecting VU Students
Which of the following is a central feature of a group?

► interaction

► mutual influence

► interdependence

► all of the given options

Question No: 14 ( Marks: 1 ) - Please choose one

------------ is the process of communicating information to lots of people at once e.g. via
television, radio or newspapers.

► Intrapersonal communication

► Interpersonal communication

► Mass Communication

► Mediated communication

Question No: 15 ( Marks: 1 ) - Please choose one

The process by which we give meaning to experience is called

► Communication.

► Perception.
Connecting VU Students

► Action.

► Interaction.

Question No: 16 ( Marks: 1 )

Periodicals, also called ----------- are publications printed in intervals that continue to be printed for
an indefinite period of time.

Question No: 17 ( Marks: 1 )

Informal English is the language of -------------- written for a general readership.

Question No: 18 ( Marks: 1 )

A speech designed to change or reinforce the audience's beliefs or actions is called -------------.

Question No: 19 ( Marks: 1 )

The technique of -------------is used when we want certain words, phrases, clauses, or sentences to
stand out.

Question No: 20 ( Marks: 1 )

Incomplete messages quickly increase the organization's -----------.

Question No: 21 ( Marks: 1 ) - Please choose one

Language, culture, age, and gender influence the encoding and decoding process of
communication.

► True

► False

Question No: 22 ( Marks: 1 ) - Please choose one


Connecting VU Students
Presentational media are best thought of as extensions of your five senses.

► True

► False

Question No: 23 ( Marks: 1 ) - Please choose one

Your family is the first group you encounter.

► True

► False

Question No: 24 ( Marks: 1 ) - Please choose one

The moderator in a group presentation regulates the discussion and facilitates any audience
participation.

► True

► False

Question No: 25 ( Marks: 1 ) - Please choose one

An extemporaneous speech is prepared and delivered using notes, but is not read from a
manuscript.

► True

► False

Question No: 26 ( Marks: 3 )

How do we use our eyes to communicate nonverbally?

Question No: 27 ( Marks: 3 )

What is the role of a responsible leader?


Connecting VU Students

Question No: 28 ( Marks: 3 )

We exchange ideas, and not symbols that stand for ideas. To what extent do you agree?

Question No: 29 ( Marks: 3 )

Explain the benefits of conducting regular group evaluations.

Question No: 30 ( Marks: 3 )

What can you do to become a better listener?

Question No: 31 ( Marks: 10 )

Explain how interpersonal communication is different from other forms of communication?

Question No: 32 ( Marks: 10 )

You are the purchase manager of an organization that has recently bought 20 computers
from a supplier. The computers don't work satisfactorily. Draft a letter complaining about
the defect and ask for compensation or replacement.