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Kirti Patyal ROE180A10 3060070007
Abstract: Infosys International Inc. has a solid reputation as a business and information technology consulting company. Infosys International has been providing business and information technology consulting services to our clients for over 20 years. This document is a result of brief study about the information system used in the management of the industry.
II. The MIS Department
Infosys Technologies Limited (Infosys), incorporated on July 2, 1981, is a global technology services firm that defines, designs and delivers information technology (IT)enabled business solutions to its clients. The Company provides end-to-end business solutions that leverage technology for its clients, including consulting, design, development, software reengineering, maintenance, systems integration, package evaluation, and implementation and infrastructure management services. Whole of the organization can be described as:
The Information Systems Department is responsible for the coordination and strategic planning of information system technology for all departments under the Board of County Commissioners. This includes management of a multi-participant Geographic Information/Land Management System (GIS), coordination and support of the County's Project/Work Management software, the enterprise based Oracle Business suite and the establishment of progressive technical standards in an open system environment. The department is also responsible for the installation and maintenance of telecommunication systems and network facilities used by the county enterprise.
MIS: The Infosys Perspective
1. All organizational learning is leveraged
2. 3. 4. 5. 6. 7. 8.
in building Information Infrastructure for the New Economy Among highest market capitalization among IT services companies on the NASDAQ Forbes’ list of “20 for 2000” SEI-CMM level 5 and ISO-9001 Global presence Over 8000 people strong, and growing 220+ clients including 32 new clients in Q1 FY 2001
in delivering business advantage to the customer. As with MIS the organization becomes easily approachable and transparent to customer. 2. Every related person must have the full backing of the organization’s information behind him/her – Customer fronting – Planning and decision-making – Internal customer service Nothing but an effective MIS can do this.
IV. 1. Better
MIS Drivers in Infosys
quality because of better information support and better decision making. Better Revenue Productivity (reuse, cycle time reduction, virtual teamwork). Every person retains knowledge of inventory and the products. Reduced Risk (diversify into new technologies, domains, geographical areas, services, resource interchangeability). Information about market trends, competitor activities is readily available. Greater Market Awareness Higher Revenue Growth. All of the above factors will combine to increase revenue.
Deploy IT infrastructure. To implement MIS the whole system has to be made online. Ensure quality of content. The information provided by the system must be relevant and up to date.
of MIS at Infosys
MIS is supposed to start at 1992 at Infosys, when it became a body of knowledge by increase in popularity. After that the progress just went on and on. 1992: Body of Knowledge 1993: 1994: 1995: Technical bulletin, online learning 1996: Companywide Intranet (Sparsh) 1997: Marketing system, process assets, 1998: Project leaders’ toolkit 1999: People Knowledge Map, organization wide KM initiative 2000: Integrated Kshop portal Various steps being management of Infosys: taken by MIS
V. The MIS Vision
By implementing MIS the Infosys wants to be an organization − where every action is fully enabled by the power of information; − which truly believes in leveraging knowledge for innovation; − where every employee is empowered by the information of every other employee; − which is a globally respected information leader.
1. Seminars and best practice sessions
MIS: Challenges in Infosys
Promote a sharing culture. As through MIS information of each person will be available to every other person. Build and sustain momentum. After the huge efforts of implementing MIS the organization must gain increased revenues.
2. Marketing systems 3. Process Assets & Capability Baselines 4. Body of Knowledge 5. On-line learning mechanisms 6. Odyssey 7. Project Leader’s tool-kit 8. Sparsh: the company-wide intranet 9. Personal pages 10. Technical Bulletin Board 11. People-Knowledge Map
VIII. Information Content Types
To implement MIS information is classified as following by the MIS management of Infosys: Internal Information Assets • Industry specific Information Assets • Body of Knowledge • Project Snapshot Documents • Internal White Papers & Reports • Reusable Artifacts • Discussion Groups, Chat Sessions • Internal FAQs etc.
External Information Assets • Glossary of business and Technical Terms • Technology Summaries • Online Journals & books • External White Papers and Reports • Technology and Business News • External FAQs etc. After collecting all such information it has to be managed and must be placed where it fits. For this Infosys designed a content management process whose block diagram is shown below:
Figure 1: Content management in Infosys
MIS Deployment Architecture
3. Process for MIS effectiveness measures
The Process Architecture
–Personal interviews –surveys 4. Process for MIS benefits measurement To implement such processes the management designed the following technological deployment architecture:
to facilitate information sharing and reuse – process redesign 2. Process to ensure content quality and currency – reviewers and gurus
Figure 2: Technological deployment architecture of implementing MIS in Infosys
X. An Example KMS at Infosys
Knowledge management is important to software engineering because organizations need more than just human capital to successfully distribute and use their employees' knowledge. Knowledge might be inexpensive, but effectively using and managing is not.
Infosys Technologies’ KM vision is to be an organization where every action is fully enabled by the power of knowledge; which truly believes in leveraging knowledge for innovation; where every employee is empowered by the knowledge of every other employee; which is a globally respected knowledge leader. For this Infosys designed a Knowledge Shop Portal whose one snapshot is given below:
Figure 3: Knowledge Shop Portal of Infosys.
When information systems are designed to provide information needed for effective decision making by managers, they are called management information systems. MIS is a formal system for providing management with accurate and timely information necessary for decision making.
The system provides information on the past, present and project future and on relevant events inside and outside the organization. It may be defined as a planned and integrated system for gathering relevant data, converting it in to right information and supplying the same to the concerned executives. The main purpose of MIS is to provide the right information to the right people at the right time.
http://urbanindia.nic.in/publicinfo/swm/ http://www.computer.org/portal/web/csdl/doi/ 10.1109/MS.2002.1003455 http://www.ikmagazine.com/xq/asp/sid.0/artic leid.4F5126859FEE439481EAF965189D36EF/e Title.Learn_once_use_anywhere/qx/display.htm http://misasia.com/opinion__and__blogs/colu mnists/infosys-too-conservative  Anand K., “A study on MIS process and application in banking sector and BPO companies,” South Asia University Mysore, 2001.  Waman S. Jawadekar, Management Information System- Text and Cases,” 4th ed., 2010.
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