ACKNOWLEDGEMENT 2- PREFACE 3- SYNOPSIS 4- INTRODUCTION 5- HISTORY 6- GLOBAL MANAGEMENT THEORY,APPLICATION&PRACTICES • Management of Pizza hut • Environment of Pizza hut • Social responsibilities • Management quality 7- PLANNING • Management by objective • Planning about objective, strategy, policies • Planning premises • Decision making 8- CONTROLLING • System of controlling • Process of controlling • Controlling techniques • Coordination 9- LEADING 10-STAFFING 11-RECOMMENDATION



First of all we are very thankful to ALLAH ALMIGHTY, who helped us in the completion of this project. Then HOLLY PROPHET (PBUH), who is forever a source of guidance and knowledge for all humanity.0 Then PCIT who provided us the opportunity to study in this great institution and planned the educational trips for us. We are thankful to SIR ASAD ALI, who provided us the proper guide line by arranging some informational tours. We are also very thankful to MR SHAHID MASOOD, who gave us all the information and data regarding PIZZA HUT. We’ll be missing our duties if we do not thank our loving and kind parents who always wish to see us on top. With their prayers and moral support, this project will INSHAHLLAH explore all the knowledge ,we wish to describe and stand first in good one’s.

Suitable heading are also given for easy to understand. The purpose of project is to enrich the readers with the understanding of concepts and management process of PIZZA HUT. planning. what a new era is likely to mean for business and business management of PIZZA HUT. objectives. We hope. goals. our this project will satisfy all of your requirements. We’ll glad if you obtain some thing from our presentation and concepts about the management of PIZZA HUT. strategies. mission statement.5 PREFACE We are now in 21st century. we can objectively examine. This age is very fast. We have tried our best to provide you information about this organization regarding its philosophy. quality control. . importance of PIZZA HUT. facilities. This report covers the history. their departments and finally the information concerning to our subject MANAGEMENT.

. Then we prepared the questions and meet with MR. magazines and face to face meeting for best results. Management activities of pizza hut Hierarchy level Managerial decision making Goal. after approving our project proposal. who is the shift manager of PIZZA HUT.6 SYNOPSIS We are aiming to explore the management activities of PIZZA HUT. In first turn. SHAHID MASOOD. we gave the bookish knowledge for easy understanding. While compiling our project. planning of pizza hut Culture of pizza hut For this purpose we use all research methodology. internet search. we search the history and all the other information that can be availed on internet.

Fortune and The Wall Street Journal. and the foundation for what would become the largest and most successful pizza restaurant company in the world. has more than 7. While they were improving their hotel and writing the name on board. The legacy of Pizza Hut began in 1958.. After one year they open 10 more branches in different cities of America. Taco Bell and KFC. Pizza Hut. a division of Tricon Global Restaurants. the brothers quickly saw the potential of this new enterprise. were approached by a family friend with the idea of opening a pizza parlor. Over the past four decades pizza hut've built a reputation for excellence that has earned us the respect of consumers and industry experts alike. .S. The result of their entrepreneurial efforts was the first Pizza Hut restaurant. with almost twice as many units as McDonald's. these organizations make up the world's largest restaurant group. Tricon is the parent company to two other segment leaders.200 units in the U. Frank and Dan Carney.After one year they open 10 more branches in different cities. The roof was like a hut. They write hut there. Through their interest and initiative. Inc.7 INTRODUCTION PIZZA is basically an Italian dish. when two college students from Wichita. after writing Pizza to accommodate only 8 letters.000 units in more than 86 other countries. the Pizza Hut system was able to develop new territories both in the United States and overseas. Inc. they purchased some second-hand equipment and rented a small building on a busy intersection in their hometown. After borrowing $600 from their mother. The board had a little space. Kansas. Although the concept was relatively new to many Americans at that time. exemplify the entrepreneurial spirit which launched the system back in 1958. and 3. Pizza Hut franchisees. When combined with Pizza Hut. And our accomplishments as an innovative business leader have been cited by such respected publications as Restaurant Business. for example. Our products have been voted Number One in countless consumer surveys nationwide..

And it means we strive to present the finest products the industry has to offer. and to provide those products wherever and whenever people want them.8 When it comes to leadership our proactive approach to product development and marketing provides ample evidence of our abilities. Pan Pizza. And through the strength of our heritage. our five major products. Yes. We are working together to run great restaurants in order to be the best at making and serving the best pizza in America. and to develop new products suited to every consumer taste. we look forward to even more success in the years ahead. Stuffed Crust Pizza and The Big New Yorker Pizza are loved by millions around the world and have become the standard by which all others are judged. Beginning with the original thin crust pizza first served in 1958. That means we're willing and able to go to any lengths to make our customer's experience with Pizza Hut an enjoyable one. we've come a long way since that opening night back in 1958 when pizzas were given away to generate interest in the fledgling business. Today. Thin 'N Crispy pizza. Hand-Tossed Style pizza. . Pizza Hut has made continuing efforts to refine our products. our culture and our people.

started by two collegeaged brothers who borrowed $600 from their mother. 1959: Pizza Hut is incorporated in Kansas and the first franchise unit opens in Topeka. 1969: Red roof adopted for restaurants. Pizza Hut serves a million people a week at its 310 locations. . World's largest pizza (six feet in diameter) is baked and served at the grand opening of a Fort Worth. Kansas. Texas Pizza Hut restaurant.9 HISTORY 1958: The first Pizza Hut restaurant opens in Wichita. Kansas. 1967: A Pizza Hut restaurant was built in five days by franchisees at the Oklahoma State Fair. 1968: International market entered with opening of Pizza Hut restaurant in Canada. 1965: "Putt-Putt to Pizza Hut" musical jingle developed for Pizza Hut's first television commercial.

000 opens in Wichita. 1972: Pizza Hut. Inc. 1975: Thick'n Chewy pizza introduced. KS. 1971: Pizza Hut becomes the number one pizza restaurant chain in the world in both sales and number of restaurants. listed on New York Stock Exchange under the symbol PIZ. 1973: Pizza Hut restaurants open in Japan and England. First restaurant opened in Australia. . Construction begins in Munich. salad. 1970: Sandwiches added to basic menu of Thin 'N Crispy pizza. Pizza Hut restaurant number 1.10 First Pizza Hut restaurant opens in Mexico. A unit opens in Costa Rica. Germany and Australia. beer and soft drinks.

1983: Personal Pan Pizza. 1982: The Pizza Hut ET glass promotion is picked as the top marketing promotion of 1982 by the editorial staff of Chain Marketing and Management. with a five-minute guarantee. Pizza Hut raises $342. Pizza Hut celebrates 25th anniversary.000th unit in Arlington.000 opens.000. is introduced throughout the system. Units open in Kuwait and Abu Dhabi. 1980: Pan Pizza is introduced throughout the system. 1979: The Sicilian Pan Pizza is introduced. Pizza Hut serves one and a half million pounds of pasta annually. Pizza Hut opens its 3. Inc.11 Chatsworth. Restaurant numbers 4. 1977: Pizza Hut. Inc." 1976: The 100th international Pizza Hut restaurant is opened in Australia. CA Pizza Hut restaurant is used in the filming of "The Bad News Bears. Super Supreme is introduced nationwide. Texas. for an undisclosed sum. stockholders overwhelmingly approve merger with PepsiCo. while entire system reaches 2.000 for Easter Seals from national promotion.000 teenagers from 16 to 19 years . Pizza Hut employs 10.

President Ronald Reagan awards Private Initiative Citation to Pizza Hut President Art Gunther for the creation of BOOK IT! Program. Pizza Hut now serves 54 countries. 1985: Priazzo and Calizza are introduced. When released to the public. 1988: Hand-Tossed Traditional Pizza is introduced throughout the system. Pizza Hut celebrates its 30th anniversary with a total of more than 6.000 individuals with physical and developmental disabilities. The national average is 85 days. Delivery service. is initiated. located in Dallas.1 million "Land Before Time" puppets.000 restaurants and delivery units worldwide. The Jobs Plus program is recognized as the largest corporate initiative of its kind in the food service industry. Pizza Hut pizza is delivered to the White House. Fastest construction of a Pizza Hut restaurant takes place in Wichita. Canada. Pizzerias account for 9. Ontario. For the first time in history.000th restaurant. 1989: The Pizza Hut Jobs Plus program expands nationwide to employ more than 10. D. children during . KS --.S. First Lady Barbara Bush throws a party for 200 Washington.000 elementary students enrolled. Pizza Hut sells 9.12 1984: BOOK IT! national reading incentive program is launched with 200.9% of all restaurants in the U.C. Texas. as a new concept.39 days from start to finish.000th international unit in Welland. the movie enjoyed the largest opening ever for an animated feature. 1986: The system celebrates the opening of its 5. Pizza Hut opens its 1. There are more pizza locations than hamburger restaurants in the United States.

Pizza boxes redesigned to save 275. Pizza Hut delivers more than 1.000 tree a year. assistant manager in Leesberg. Somalia. FL after Hurricane Andrew wreaks havoc.340. Pizza Hut makes its fastest and farthest delivery: 600 large pepperoni pizzas on a 24-hour flight from Dover Air Force Base to U.000 pies a minute. 1992: Lunch buffet introduced in 1. VA serves his way into the Guinness Book of World Records by waiting tables at the Leesberg. Pizza Hut signs contract with 30 hotel companies throughout the country to provide delivery service to their registered guests. about 7.000 Stop 'N Go convenience stores.200 in tips to the Loudoun County Shelter for Abused Women & Children. .000 Jobs Plus employees work for Pizza Hut.S.13 a "Reading is Fundamental" reception. service personnel in Mogadishu.000 pizzas on Super Bowl Sunday. Personal Pan Pizza becomes available at 1.000 free meals to relief volunteers and those who lost their homes. Pizza Hut sets up two mobile hot trailers in Florida City and Goulds. Kamran Atri. 1990: Pizza Hut system sales reach $4 billion. Pizza Hut introduces Chunky Style Pizza in September.800 units. Pizza Hut leads the entire restaurant industry in growth and sets new company records for sales and profits. The Harvest Program is launched nationwide to donate surplus food to food rescue agencies. 1993: Pizza Hut introduces BIGFOOT Pizza -. donating $1. VA Pizza Hut restaurant for 136 hours.two square feet of pizza cut into 21 slices. Pizza Hut provides 120. More than 4.

Pizza Hut opens 9. Brazil on April 13. 1995: Pizza Hut launches the "You'll Love The Stuff We're Made Of" campaign. This is the biggest pizza delivery day of the year. Pizza Hut airs its first ever ad during the Super Bowl. the menu features appetizers like garlic bread and soups. Pizza Hut delivers 30% of the 12 million pizzas delivered on Super Bowl Sunday. Lamb korma etc. The Deliver Me Home program is created by Pizza Hut and the National Center for Missing and Exploited Children and is tested at the Dallas/Fort Worth International Airport to inform the community of an important identification tool in helping to locate. Italian . Pizza Hut launches Pizzeria Stuffed Crust Pizza.000 customers per week. On May 30. Pizza Hut introduces two varieties of chicken-topped pizza. which takes the pulse of 50. Along with pizzas. making Pizza Hut the "Best Pizza Chain" ten of the last eleven years. Pizza Hut wins the 1995 "Choice of Chains" award for Best Pizza Chain sponsored annually by Restaurants & Institutions magazine. identify and return missing children to their families.. Buffalo Wings soar onto Pizza Hut menu. In its list of innovative toppings. 1996: Pizza hut comes to India with a dine in restaurant Banglore that has special vegetarian pizzas.700 square foot Super Pizza Hut restaurant and entertainment center in Mexico City.14 1994: Pizza Hut becomes the single largest retailer of basketballs in the United States.000 in Sao Paulo. selling 3. it incorporates Indian favorites such as Chicken tikkas. In additional to traditional Italian toppings . Pizza Hut in Beirut reopens after being closed during the Gulf War. which immediately sets company sales records. These spicy chicken wings are served with dipping sauce.. oven bakes pastas and choice of ice-cream sundaes. fresh salads. Soccer legend Pele kicks a ball through the door of Pizza Hut restaurant number 10.7 million balls during its NCAA Final Four promotion. Two Customer Satisfaction programs initiated: a 1-800 Customer Satisfaction Hotline and a Customer CallBack Program.

Spike Lee and Donald Trump in The Big New Yorker Pizza advertising campaign. A 16-inch pizza with a sweeter.Pizza Hut launches "The Sicilian Pizza" a flavorful crust with garlic. . Pizza Hut features Fran Drescher. Letting Delhiites get a taste of Pizza hut And getting them to 'Get real!' Pizza Hut launches a meatier pepperoni. Pizza Hut launches "The Edge pizza" 1998: Pizza Hut celebrates 40 years of making and serving great pizza. The celebrity campaign launched in the pregame advertising for Super Bowl XXXIII. 1997: Pizza hut opens a restaurant in the capital's building bustling M-block market in Greater Kailash-I. PepsiCo announces restaurant spin-off. deserts and of course pizzas) is available. 100% real cheese cut into 8 big foldable slices.15 Chicken and Chicken Supreme. Unlike the existing Pizza Hut at Shanti Niketan which is delivery counter for just pizzas. appetizers. 1999: Pizza Hut launches The Big New Yorker Pizza.Pizza Hut features Sony's Crash Bandicoot in the Stuffed Crust Pizza/Sony Promotion. Pizza Hut launches "Totally New Pizzas" a quality initiative putting sliced fresh vegetables and meaty meats on pizzas. basil and oregano baked right into the crustPizza Hut launches "The Best Pizzas Under One Roof" campaign. pastas. Pizza Hut brings New York-style pizza across America. savory sauce. this is dine-in where the entire menu (salads.

In FAISALABD. 2003.16 History in PAKISTAN In PAKISTAN. It has also takeaway/ restaurants at railway station Lahore and Fortress Stadium. Self service is provided in all other restaurants. Overall it has 25 branches in all over the country. Other competitors do not provide services to the customers at their restaurants. But it has competitors. it was opened on 10th OCT. that is now owned by Habib Oil. Pizza hut has a competitive edge on other competitors that is provide services to its customers. It is the franchiser of MCR (MANZAR CORNAY RIAZ) (PVT) LTD. MANZAR RIAZ was the first person who franchise the Pizza hut. COMPETITIVE EDGE COMPETITORS OF PIZZA HUT No any restaurant only deal in Pizza especially except PIZZA HUT. Second branch was opened in LAHORE on M.M Alam road in 1996. like • AFC • MC DONALD’S • PAPA JOHNS • PRONTO . the first branch of Pizza hut was opened in 1993 in Clifton Karachi. who deal in pizza and fast food in Pakistan.

MISSION STATEMENT The vision of the PIZZA HUT is that “reach on the top of the peak to provide best service and taste” & “To see Yum on customer’s face” VISION .17 The mission statement of PIZZA HUT is “To become the most favorite restaurant all over the world”.

HEIRARCHY CEO Director 18 Cooperatin g officer NORTH REGION SOUTH REGIO N AREA COACH ES RJM AJM Shift manger Training manager Shift supervisor Cue members .


20 .

21 DRINKS Go down "Ice-Cold and refreshing" Aquafina® Diet Pepsi® Mountain Dew® MUG® Rootbeer Pepsi® .

22 APITIZERS "So good you'll want to eat them first" Breadsticks Buffalo Wings Cheese Sticks Garden Salad Bag Salad Caesar Salad "Save the best for last" Baked Cinnamon Sticks DESERTS .

were enrolled in the BOOK IT!®. This unique program. Secretary of Education Richard W. In 2005. Wanting to instill a life-long love of reading in children. We invest heavily in our people through skills training and management development." We want to give the kind of service that will make our customers tell stories to their family and friends about Pizza Hut. . our culture reflects our values. In fact. And because we give our employees a stake in the company's success. Our people are committed to providing uncompromising quality and to providing service that is personal. This is a part of our culture we value highly.S. This includes a shared vision of who we are and where we're headed. 65% of public. private and parochial schools use BOOK IT!® in over 910. One of the most important values within the Pizza Hut culture is integrity. Riley cited BOOK IT!® as the model for corporate/education partnership. We encourage them to think unconventionally. Today. And it encompasses everything from the way we treat our customers to how we deal with our competitors. innovative ideas and hard work. And we provide an informal environment with open communications to give them the freedom to make contributions on their own initiative.S.000 classrooms. awards a complimentary Personal Pan Pizza® and special recognition to elementary school children who achieve set reading goals. our people strive each day to provide what we call "customer mania. Our integrity is also exemplified by how we treat our employees. we created the BOOK IT!® National Reading Incentive Program in 1984." It's the feeling that comes from knowing you can affect the company's direction through your expertise. to take prudent risks to achieve results. they take on the kinds of challenges people in other businesses only dream of.23 INTEGRITY IS OUR CORE VALUE At Pizza Hut. Our commitment to integrity extends to the role we play in the communities we serve. Former U. We call it "ownership. more than 22 million children in the U.

as well as providing commercial analytical support to our Operators Strategic Planning. The mission statement of PIZZA HUT is “To become the most favorite restaurant all over the world”. goals. strategies. . and in turn are sought out to add commercial and financial advice to the business as we work together in achieving our business goals. unique purpose and scope of operations distinguishing the organization from others of its type”. and who support strategic projects around the business Financial Investment. who manage the total business and individual unit budgeting process. where our focus on returns is displayed through control of our investment processes. policies.24 TYPES OF PLANNING Structurally. MISSION STATEMENT “Broad declaration of the basic. STRATEGIES “Large scale action plans for interacting with the environment with the environment to achieve long term goals”. Planning is split into three teams: Business Planning. who drive the long range planning process. first understand the mission. The manager of PIZZA HUT classified planning in following categories: Mission Strategies Policies Decision making While making plan premises the manager of PIZZA HUT. Both Planning and Control team members spend much of their time helping other team members in Pizza Hut. PLANNING “Planning is selecting mission and objectives as well as the actions to achieve them which requires decision making that is choosing a course of action from alternatives”.

For this. Planning in PIZZA HUT considerate and be aware about the opportunities in light of market competition. PIZZA HUT adopt the policies for help to decide issues before they come problems. For product leadership we innovate a stream of new Pizza’s taste than our competitors do. the major strategies and policies that give an overall direction to operations are in the areas of growth finance. public relations. PIZZA HUT adopt the strategies according to the situation. setting competitive prices and insisting on fixed rather than cost plus pricing. products and services and in marketing. In Faisalabad. promoting for within conforming strictly to high standard of business ethics. In all other cities. PIZZA HUT adopt policies for • Operational leadership • Product leadership • Customer closeness Operational excellence means providing a good product or service at a low cost. PIZZA HUT adopt the penetration growth strategy. we emphasize on area such as research and development. PIZZA HUT adopt the policies of hiring only trained workers. POLICIES “Policies define an area within which decision is to be made”.25 In PIZZA HUT. PRODUCT STRATEGIES We adopt the strategy aims at reduction in cost. what customer want about strengths and weaknesses. Then PIZZA HUT sets goals where it want to be and what we want to accomplish. For customer closeness PIZZA HUT adopt the policies to keep in touch with customers to provide them quality food and services. STEPS OF PLANNING .

After choosing alternatives PIZZA HUT formulate supportive plans and final quantify plans by budgeting. Divide our organization structure. We learn about the needs of our customers. maintaining an environment. . Some people say that the goal of all managers is simple to make profit. Focus on the business. money and personal dissatisfaction. KEY OF MANAGEMENT “The process of designing. But we believe in the “long term” increase and sustaining the profits of PIZZA HUT. FOR SUCCESSFUL MANAGEMENT For the successful management. which is suitable for the accomplishment of goals. We are oriented towards action. Identify alternatives and compare them in the light of goals which alternative will give the best chance of meeting our goals at a low cost and highest profit. in which individuals working together in groups efficiently accomplished selected aims”. For this purpose we are working to establish an environment.26 Considering planning premises PIZZA HUT scan the environment. GOAL OF MANAGER “Goal is a future target that result an organization wishes to achieve”. in which we can accomplish group goals with least amount of time. The key of management in PIZZA HUT is “strong communication” with the customers and with their employees and “follow up”. we knew well.

people consider coordination to be a separate function of the manager. or ties together a significant area of knowledge.THE ESSENCE OF MANAGERSHIP . It is the essence of manager ship. It gives or tell us the limits & boundry. In some organizations. the managerial function is an exercise contributing to coordination. But in PIZZA HUT.27 “Theory is the systematic grouping of inter department concepts and principles. It is for achieving harmony among individuals efforts towards the accomplishment of group goals”. in which we can do our work”. THEORY Managers of PIZZA HUT play the roles Interpersonal role Informational role Decisional role MANGERIAL ROLE APPROACH “It’s the whole beauty of the management. We adopt the theory of “management” while making decisions. that gives a framework to. COORDINATION.

Through technology PIZZA HUT launch online order service. THE ECOLOGICAL ENVIRONMENT Economic environment cause not so many problems in PIZZA HUT. EXTERNAL ENVIRONMENT The technology effect the PIZZA HUT in so many ways. people do not like to take the product.28 “All the factors and forces that support or oppose the efforts is called environment”. which include in material. where so many organizations are working. ECONOMIC ENVIRONMENT Social environment is highly effect PIZZA HUT. because the people pay for their satisfaction. Which increase the effectiveness of our services. The external environment influence PIZZA HUT policies and functions in following function. improve the quality of products & reduce the time by latest equipment. PIZZA HUT is the operating in a pluralistic society. Any social violence create so many problems for PIZZ HUT. PIZZA HUT is divided in two categories: Front of the house Back of the house Technology effect both houses but at back of house improved new equipment. When any type of deceases prevail in chicken or other material. THE TECHNOLOGICAL ENVIRONMANT The ecological environment also effect PIZZA HUT. SOCIAL ENVIRONMENT .

In Ramadan. We provide also “home delivery” service. We conduct the service of online order. that cause any disturbance. We fix a particular area for smoking people. INTERNAL ENVIRONMENT “A business obligation beyond that required by law and economics to pursue long term goals.BIG! We want more and more people to enjoy Pizza Hut restaurants. we arrange “iftaar”. which take measure to make the policies that is beneficial for the society. We want to be the UK's favourite restaurant to work in.29 The management system of PIZZA HUT is very strong. It is in the mission statement of PIZZA HUT that every boss has a boss. No person can deviate from his duties. There is a communication board. Being the manager of PIZZA HUT. a check prevail on all the employees and they don’t deviate from their duties. We want to exploit every delivery opportunity. that are good for society”. We want to open more restaurants. that cause any problem. SOCIAL RESPONSIBILITIES ETHICAL RESPONSIBILTIES Our ethical responsibilities are to consider the value of our customers and take measures to increase the satisfaction. we do not take any action that effect the society in wrong way. We introduced birthday packages for kids. . So. Our plans are like our pizzas .

30 “Controlling is measuring and correcting individuals and organizational performance to ensure that events confirm to plan where deviation from standards exist helping to correcting them”. PROCESS OF CONTROL . CONTROLLING Effective control requires objective. drink and the services that we need to run our restaurants Treasury and Tax management Insurance and Estates management Reconciling cash. first make plan to accomplish specific goals then activities are checked to determine whether they confirm to the plans. Controlling is necessary for planning. accurate and suitable standards. we have teams that are responsible for the following: Preparing and reporting accurate data to Senior management. Investors and Statutory bodies Supporting the expansion programs of the Franchising and Business development teams Analysing variances from Plan and Forecasts to facilitate and influence decision making Paying over 15. inspection records and the record of labor hour lost are generally familiar. Effective control requires special attention to those factors critical to evaluating performance against plans. cheque and credit card receipts from restaurants. Planning must proceed controlling. Manager of PIZZA HUT.000 employees on a weekly basis and ensuring the related tax and statutory responsibilities are discharged Paying the suppliers who keep us supplied with food. Within Control. Some means of controlling like budget for expense. plans are not self achieving.

speed .31 We also have specialized tax expertise to ensure that our liability to the government is calculated properly.accuracy M.maintenance CHAMPS PROGRAMM P.cleanliness H. PIZZA HUT introduce a new program. that our business & units have suitably stretching performance targets and that our continual drive to improve our business returns is well on track.hospitality A. Planning's role is to ensure that our underlying business performance is analysed & understood. C. that is CHAMPS For check on workers Both Planning and Control team members spend much of their time helping other team members in Pizza Hut. and in turn are sought out to add commercial and financial advice to the business as we work together in achieving our business goals.product quality S.

We practice team together.32 Leading We will achieve our business aims by living our values....we hate bureaucracy and all the nonsense that comes with it. encourage ideas from everyone and actively develop a workforce that is diverse in style and background. trusts in positive intentions. we act like owners We take pride in our work and have a passion for excellence Positive Energy Teamwork We execute with positive energy and intensity. team apart . we are accountable. Recognition We find reasons to celebrate the achievements of others and have fun doing it.. Accountability Excellence We do what we say. Customer Focus Belief in People Recognition Coaching and Support Accountability Executional Excellence Positive Energy Teamwork Customer Focus We listen and respond to the voice of the customer Belief in People We believe in people.

The notices should be in all languages necessary to fully communicate the policy to its employees FORMAL ORGANIZATION PIZZA HUT is a formal organization. PIZZA HUT are expected to ensure that their employees have safe and healthy working conditions and reasonable daily and weekly work schedules. DEPARTMENTATION PIZZA HUT in PAKIATAN is franchised by MCR company. Employees should not be required to work more than the number of hours allowed for regular and overtime work periods under applicable local. Notification to Employees: To the extent required by law. Marketing department Finance department Research & development department CENTRALIZAION: PIZZA HUT adopted centralized approach. . Child Labor: PIZZA HUT not use workers under the legal age for employment for the type of work being performed in any facility in which the Supplier is doing work for Yum. which adopt international structure of rules.33 EMPLOYMENT-PRACTICES Working Hours & Conditions: In compliance with applicable laws. state and federal law. Following are major departments. In no event should PIZZA HUT use employees younger than 18 years of age. color. Non-Discrimination: PIZZA HUT implement a policy to effectuate all applicable local and federal laws prohibiting discrimination in hiring and employment on the grounds of race. regulations. religion. SOUTH region and NORTH region. age. It divide PAKISTAN n two regions. sex. national origin or any other basis prohibited by law. codes and industry standards. PIZZA HUT establish company-wide policies implementing the standards outlined in this Code and post notices of those policies for their employees. physical disability.

Individuals exercise a great deal of self control.34 ORGANIZATIONAL CULTURE OF PIZZA HUT PIZZA HUT believes in value based organizational culture. PROBLEM HANDLING PRINCIPLES Never argue with the customer Never blame other cue members Solve the problem before it made complain . Authorities are narrowly defined. Communication flow is primarily top to down. People are selected on the basis of performance criteria. Managers practice participate leadership. Decision making centralized. Goals are set in an automatic manners. Focus is on multiple criteria.

magazines. SELECTION The process of assessing candidates and appointing a post holder Applicants short listed – most suitable candidates selected Selection process – varies according to organisation: SELECTION PROCESS STEPS Complete application form Comprehensive interview Background investigation Selection Training Provides new skills for the employee Keeps the employee up to date with changes in the field Aims to improve efficiency Can be external or ‘in-house’ ”ON JOB” REWARDS SYSTEMS The system of pay and benefits used by the firm to reward workers  Fringe benefits  Flexibility at work  Holidays. Main forms of recruitment through advertising in newspapers. The nature of the recruitment process is regulated and subject to employment law.35 RECRUITMENT STAFFING The process by which a job vacancy is identified and potential employees are notified. trade papers and internal vacancy lists. etc Departmentation  By Territory or Geography  By Customer  By Product To achieve economic advantage &Uses Specialized technology & for Simplifies Training PIZZA HUT also made Matrix departmentation .

That is average. Failure to comply with this Code will be sufficient cause for Yum to exercise its . Quital means” Leave the organization” . which could include termination of the Supplier relationship. RATIO OF CUSTOMER The media is used for advertising or promotion by PIZZA HUT is fly distribution and print media like newspapers. magazines etc. that is called Growth rate”. 400 customer daily. Our global culture is actively developing a workforce that is diverse in style and background. Building Yum's diverse foundation at all of our brands gives us a competitive edge and helps drive Customer Mania. “It means to high the intention or trend is favorable to one thing. the Supplier's failure to observe the Code may subject them to disciplinary action. In addition to any contractual rights of Yum or Unified Foodservice Purchasing Co-op.the ratio of turnover of the employee is 45%. The ratio of come the customer is. It is more than a philosophy at Yum!. And the average transaction is 750. The growth rate or sakes growth of PIZZA HUT is 125% from last to this year. ADVERTISING/PROMOTION GROWTH RATE CHALLENGER TREND We wish to interact with the customer and connect with the customer for life time. LLC ("UFPC"). DIVERSITY AUDITS AND INSPECTIONS Each Supplier should conduct audits and inspections to insure their compliance with this Code and applicable legal and contractual standards.36 TURNOVER OF EMPLOYEE Turnover means “The quital of employee”. where everyone can make a difference. it is part of our founding How We Work Together principles.

to open more restaurants. and Pizza Hut rewards these young readers for their accomplishments with free pizza. It's about the joy of reading. unannounced inspections of Suppliers and their facilities and business practices to verify compliance with these standards. service assets and value the best for families . Building a leading pizza company has required relentless innovation.BIG! We want We want We want We want THE FUTURE - more and more people to enjoy Pizza Hut restaurants. More than 22 million students participate in the program every year. To be the best hospitality business. praise and recognition. growth and leadership have characterized our business through more than four decades of success. to be the UK's favorite restaurant to work in. to conduct (or have its designee conduct) periodic. anywhere in the world the best the best the best the best OUR PASSION branded restaurants delivery business franchise network food. We've earned our reputation. Through the strength of our heritage. we look forward to even more success in the decades ahead. commitment to quality and dedication to customer service and value.. Yum reserves the right.. The qualities of entrepreneurship. Pizza Hut® created a reading motivation program called the BOOK IT!® National Reading Incentive Program for children in grades K-6. • Our plans are like our pizzas . our culture and our people and franchisees.37 right to revoke the Supplier's approved status. In 1985. The business relationship with Yum and UFPC is strengthened upon full and complete compliance with the Code and the Supplier's agreements with Yum and UFPC. During the past four decades we've built a reputation for excellence that has earned us the respect of consumers and industry experts alike. It's about kids. as a condition of continuation of approval. to exploit every delivery opportunity. It's about books.

000 franchises around the world Innovative range of pizzas under one roof Pizza Hut wins the 1995 "Choice of Chains" award for Best Pizza Chain sponsored annually by Restaurants & Institutions magazine. Less Branches WEAKNESSES We’ve been waiting for… Part of the largest restaurant chain in the world Over 20.which is not affordable for every one.38 So how will we know when we are the best? We have set some milestones for the journey.000 outlets in 90 countries. against which to measure progress: Our Bold Goals 5 million smiles every week SWOT ANALYSIS THREATS Competitors External environment Price is higher for normal person……. employing more than 300. making Pizza Hut the "Best Pizza Chain" ten of the last eleven years. Pizza Hut is the largest pizza restaurant company in the world. It has 12.000 people THE OPPORTUNITY Marketing strategy for Pizza Hut .

attract and satisfy the customers at the same time Location Karachi Hyderabad Lahore Islamabad Faisalabad Multan Peshawar Sialkot No of branches 6 1 5 1 1 1 1 Coming soon Nothing is more important to us than food quality and safety. Promotion. government officials and restaurant teams to safeguard our food. .39 The marketing strategy for Pizza hut includes target market the 4 P’s that include: Product. We are working with our suppliers. All these integrate together in accordance with the target market and then make a good marketing program to serve. and have mobilized a team to proactively create contingency plans in case we have to address this issue. Pizza Hut are closely monitoring the Avian Flu situation around the globe. Like others. Price and Place.

Except this. Normal person can not afford pizza hut.40 RECOMMENDATION PIZZA HUT is working in a very manner way. So. no doubt. in my view. But the problem is just this in my view. PIZZA HUT should less price for low class or normal person or introduce some special packages for the normal man. everything is going good in PIZZA HUT> . that it is just for high class. Means the cost of PIZZA HUT is very high.

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