You are on page 1of 4

JOB DESCRIPTION

2010-9-001

DIVISION/DEPARTMENT: Rooms/Housekeeping

POSITION: Housekeeping Supervisor

POSITION CODE: SHRHKHS

JOB OVERVIEW: Assists the Executive Housekeeper in the hotel facilities in a


clean and sanitary condition for the safety and security of our
guests and team members; inspects and maintains the
cleanliness and physical condition of the hotel guest rooms,
meeting rooms, hallways and public areas

REPORTS TO: Executive Housekeeper

SUPERVISES: Room Attendant(s)

WORK ENVIRONMENT:  Public contact requires appropriate work apparel


 Potential for being asked to operate any type of office and
cleaning equipment
 Exposure to dirt, dust, trash, and cleaning chemicals; the
work is generally safe, although tools and chemicals can be
dangerous if not used properly
 Frequently works at fast pace with unscheduled
interruptions.
 Works with a team

KEY RELATIONSHIPS:  Hotel Guests


 Rooms Division
 Maintenance & Engineering Division
 All other hotel employees

QUALIFICATIONS:
Physical Attributes  25-35 yrs old
 Male/female
 Stands on bare feet at a minimum of 4’11” for FEMALES and
5’3” for MALES
 Weighs proportionately to height
 Able to see clearly at close, distant, peripheral, and deep vision
 Able to adjust focus
 Able to distinguish colors correctly
 Possesses an unblemished complexion
 Hears normally, unaided
 Exhibits a healthy and physically fit body
 Possesses a complete set of teeth
 Possesses a pleasant voice that is soothing to the ears
 Possesses a polished and professional appearance
 Demonstrates high standards of personal hygiene
Knowledge  College graduate
 Two years experience necessary
 Reads and writes in order to cope with everyday adult life
 Stores, retains, and recalls information and experiences
 Operates office equipment such as calculators, computers, and
telephones
 Knows locations and major city routes
 Knows local attractions
 Keeps abreast with local and national current affairs

Skills  Ability to understand diagrams, maps, and count


 Ability to effectively present and explain information, one-on-
one and to groups
 Ability to persuade others to accept and adopt opinions or
actions, one-on-one and to groups
 Ability to write and present in English
 Ability to speak a second language/dialect proficiently
 Ability to comprehend simple instructions, short
correspondences and memoranda
 Ability to apply common sense understanding to carry out
detailed but uninvolved written or oral instructions
 Ability to deal with problems involving a few concrete
variables in standardized situations
 Ability to interact with guests and other employees in a
courteous, emphatic, and discreet manner
Attitude
 Practices proper, polite, and refined behavior at all times
 Possesses an outgoing, positive and persuasive personality
 Pays diligent attention to detail
 Expresses willingness to work long hours as needed
 Demonstrates self-motivation
 Demonstrates patience and tact
 Demonstrates organized and efficient thinking
 Exhibits maturity in thoughts, words, and actions
 Possesses cultural awareness and sensitivity

PHYSICAL ABILITIES:  Ability to stand and walk for entire shift


 Ability to move around easily
 Ability to lift a minimum of 50 pounds unaided
 Ability to push, pull, reach, bend, twist, stoop, stack, crouch,
kneel, and balance when stocking, storing, and maneuvering
around the work area
 Ability to reach overhead full arms length
 Ability to participate in emergency life-saving procedures and
drills

ESSENTIAL FUNCTIONS and 1. Knows and understands the vision and mission of The
RESPONSIBILITIES: Sugarland Hotel and adheres to its policies and procedures
2. Knows his/her job description and what is expected of
him/her
3. Adheres to grooming standards of The Sugarland Hotel
4. Knows and understands Safety and Emergency
procedures
5. Knows the layout and facilities of The Sugarland Hotel
6. Knows the services and promotions of The Sugarland
Hotel
7. Keeps abreast with land, air, and sea transportation
schedules
8. Practices honesty and trustworthiness
9. Ensures that all used equipment and supplies are
cleaned and returned to their correct storage place in good
working condition
10. Ensures that all equipment and supplies are used
properly, prudently and not abused
11. Keenly observes any strange, untoward situations or
behavior and reports the same to designated proper
authority immediately
12. Reports any damage or problems with the guest room
and room equipment using a Maintenance work order and
routing the work order to the Maintenance & Engineering
Division
13. Ensures maximum security of all areas under your
control paying particular attention to valuable assets
14. Aware of all statutory regulations affecting safety and
ensures that any safety hazard is rectified
15. Ensures effective communications by attending meetings
as required
16. Orders supplies as assigned by the Executive
Housekeeper
17. Ensures that all guest rooms meet the established
standards of cleanliness to assure guest satisfaction and
maximize revenue
18. Supervises, trains, supports, and monitors room
attendants
19. Ensures that rooms services are completed in a first-class
manner
20. Assigns daily tasks to the room attendants
21. Inspects and ensures all rooms have been assigned and
serviced each day; coaches room attendants as required
22. Assists the Executive Housekeeper managing the staff
company goals and objectives
23. Evaluates Room Attendants on their job performance
according to the hotel standards; when necessary, take
appropriate action (retraining, etc.) to ensure that their job
performance is at a high quality level
24. Communicates to the Front Desk all vacant and clean
rooms, the completion of guest requests, and room status
discrepancies; the Front Desk will give the Housekeeping
Supervisor all room moves, late check-outs, and additional
guest requests for appropriate follow-up action by the
Housekeeping Supervisor
25. Closes the Housekeeping office at the end of the shift
such as:
a) collecting all Lost & Found items,
b) entering the information in the Lost & Found Log, and
c) securing the items in a locked cabinet;
d) collecting the room cleaners assignment sheets and
confirming the room status;
e) confirming the work schedule with the room cleaners
for the following day;
f) collecting the room cleaners floor keys and securing
them in the locked key cabinet;
g) completing a written Housekeeping report of all the
hotel’s guest room status for the Front Desk at the end
of the shift;
h) filing all daily report forms in the file cabinet;
i) securing the Housekeeping office and locking the door
when departing for the day
26. Answers the Housekeeping department’s telephone
using friendly and proper telephone techniques
27. Prepares inspection report with the status of all guest
rooms at the beginning of the shift; this includes all guest
requests, out of order rooms, and show rooms for the day
28. Inspects all guest check-out rooms for cleanliness,
appropriate guest amenities, and the correct working
condition of all guest room equipment
29. Reports any substandard conditions of the guest room to
the Executive Housekeeper
30. Checks the hotel’s computer for information concerning
room status and to enter updated room status
31. Performs other related duties as assigned or requested
by the Executive Housekeeper as the contingency may
require

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform
this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty
proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk
to the health and safety of themselves, other associates or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the
performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the
associate occupying this position. Associates will be required to perform any other job-related
duties assigned by their supervising authority.

This document does not create an employment contract, implied or otherwise, other than an “at will”
employment relationship.

_______________________________
__________________________
Associate’s Signature
Date Received

_______________________________
Associate’s Printed Name

You might also like