SSD SUPPORT SOLUTIONS

bizhub C450 - ALL ACTIVE SOLUTIONS May 2007
This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2007, Konica Minolta Business Solutions U.S.A., Inc.

bizhub C450
Solution ID TAUS0657672EN02 Solution Usage 36

Description Image Unit is failing before its rated life. Developer is being pulled from IU. Solution Escalated to Engineering: The SSD has escalated this issue to the Engineering Center at KMBS. The Engineering Center has requested the following items be submitted for every machine experiencing this problem: 1. Machine Management Lists 2. Image Unit Lot number. 3. Life Counter of Image Unit. If viewing this solution via the web, please establish a ticket via either the web or by calling our contact center at 1-800-825-5664. Once a ticket has been established an E-mail will be sent when this solution is updated. For phone advisors, please attach to this solution for an automatic email that will be sent to the technician when this solution is updated. End the call with call code "escalated to Japan".

Solution ID

TAUS0642971EN00

Solution Usage

33

Description CE002 at power up. Solution PROBABLE CAUSES: 1. The hard drive is not selected as Installed. To select the hard drive, enter the Tech. Mode. and do the following: a. Select [System 2]. b. Select [HDD]. c. Select [Installed]. 2. Unspecified data or parameter is detected. To resolve, perform the following: a. Perform the step-by-step procedures mentioned in the Technical Information document. b. Make sure the Hard Disk Drive is installed under System 2. c. Go to Service Mode, System 1, Initialization, Data Clear. d. Re-flash copier with Phase 2.01 firmware, making sure that the firmware is installed. e. Replace PWB-MFP (p/n 4037013104). Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

Solution ID

TAUS0643329EN00

Solution Usage

29

Description Recommended paper (Media Guide) for the C450. Solution C450 Media Guide Note: To view this PDF hyperlink, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

Solution ID

TAUS0700453EN01

Solution Usage

22

Description NVRAM Troubleshooting Procedure used to identify NVRAM problems. Solution C250/C252/C300/C350/C351/C450 NVRAM trouble codes ( C-D3xx codes) can occur at any time. Mostly these codes happen when updating firmware. A NVRAM Data Restore procedure was announced a few months ago to address these codes: Stop, 0, 7, 1, 3, 9, * What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it to the NVRAM. There are approximately 30 registers that can be corrupt, so the above procedure may have to be done as much as 30 times.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

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bizhub C450
WARNING : If a corrupt NVRAM is suspected, DO NOT perform the NVRAM Data Backup. This will take the corrupt NVRAM image and back it up to the MFP board. If this is done, and the NVRAM is replaced, the corrupt data that was just backed up will be transferred to the new NVRAM. If this is the case then the NVRAM and MFP board will have to be replaced as a set. Known unrecoverable NVRAM symptoms: 1. Stuck on hour glass screen 2. I ncorrect meters 3. When performing the NVRAM restore procedure the codes repeat themselves Note : One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes. It is HIGHLY recommended to install a quality power line conditioner on these machines. Known fixes for various codes: C-D36E and C-E002 – Install Phase 3.01 f/w (H5 or H6 depending on model) If a corrupt NVRAM is suspected, please try performing a Data Clear. This can be found in the Tech Rep mode. IMPORTANT : All programmed addresses will be cleared. Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear. If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero. This is unrecoverable and the correct meters cannot be input. 8020/CF2002/8031/CF3102 Codes C-3C00 through C-3C40 Codes C-3C50 through C-3C90

indicate a corrupt BRU indicates a problem with the PWB-C board or the scanner to main body cable.

8050/CF5001/C500 The NVRAM for the C500 cannot be replaced in the field. The only way to correct a corrupt NVRAM is to send the OACB, NVRAM, and PRCB into Konica Minolta to be reset. Known defective NVRAM symptoms: 1. Meters or default adjustment values are extremely high. 2 . Adjustments do not hold after powering the machine OFF/ON. Note : On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family. This will save significant time and expense in getting back the machine in working condition. Bizhub 200/250/350 Common symptoms when NVRAM replacement may be necessary: 1. Machine not going to ready state. 2. Not printing to a host name with DHCP. 3. Not scanning to E-mail. 4. On startup, abort code 0x0000999a . 5. Abort code 0x00f00b00 . 6. Not printing. 7. Machine rebooting every few minutes. 8. Screen freezing in KM logo. 9. Keep losing machine settings when power OFF. Bizhub 420/500 Common symptoms when NVRAM replacement may be necessary: Note : First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms: 1. Screen freeze in KM logo. 2. Fax unit locking up the copier or not recognized. 3. CE-084 Error code. 4. Cannot ping the copier. 5. C-D203 error code. 6. Display resetting to Japanese. 7. Losing network settings after firmware upgrade. 8. C-E002 Error code. 9. Scan to email or FTP. 10. Loss of adjustment data. 11. Total counter is reset. 12. Display TCR adjustment. 13. C284x Error code. Bizhub 600/750 Common symptoms when NVRAM replacement may be necessary: 1. Screen freeze in KM logo. 2. Cannot recognize DF. 3. Error code SC2203 . 7145/7255 Common symptoms when NVRAM replacement may be necessary: 1. Blank screen. 2. Loss of E-mail addresses.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

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9. d. Copyright . 3. This will display a " * " button. d. Disable Max Mail Size. Select #8 Fax Setting. Disable binary division.. 2. Select Forward & Print (prints out a copy). SOLUTION: C-D3xx codes can be cleared by pressing Stop. IMPORTANT: All requests for NVRAMs must be approved by the SSD hotline and a problem ticket generated. e. Enter the administrator password (default is 12345678). Max Mail Size is set to a size that is small enough that all E-mails are divided. TAUS0653114EN00 Solution Usage 18 Solution CAUSE: The machine performs a CRC check on the NVRAM against the NVRAM image stored on the MFP board. Select OK and then close all the way out until back to the basic screen on the operation panel. 4. Press the UTILITY button. Select E-mail TX (SMTP) and make the desired changes to Binary division. Solution To use the Fax Forward TX setting. Select Multi Page to have the entire sent as a single file e. a file is created for every two pages scanned. 4. 4. b. Inc. Select Single Page to create a file for each page scanned. Press the UTILITY/COUNTER button and then select Administrator setting on the LCD. If a request is received without an established problem ticket number the request will be denied. 7. The C-D3xx codes will be displayed if the checksums do not match. The HDD is not set or has become corrupt and needs to be formatted. Set and format the HDD in Tech Rep mode . 5. This procedure may have to be repeated several times. SMB. Exit after making the changes. Enter the administrator password (default is 12345678). 2.S. c. Select E-mail TX (SMTP) and make the desired changes to Max Mail Size. Loss of settings. 3. Select File Type. Binary division is set to a size that is small enough that all E-mails are divided. Select # 5 Function Setting. Solution ID TAUS0651653EN00 Solution Usage 16 Description How to use the Fax Forward TX setting. FTP. Only PDFs and TIFFs can be sent as multiple pages. Konica Minolta Business Solutions U. Select the one of the following. d. and GROUP. b. perform the following: a. Press this button. Select network setting followed by E-mail setting. May 2007 4 . Select Scan setting. Solution ID Description C-D3xx codes. Set the File Type setting to Multi page. 1. Forward & Print if TX fails (forwards to email and prints if the transmission to email fails). perform the following: 1. File Type is set to Single page. c.bizhub C450 3. 6. e. To change the File Type setting perform the following: a. EMAIL. perform the following: a. Press the Scan button on the operation panel. Note: JPEGs will always send as separate emails. Select network setting followed by E-mail setting. c. Press the UTILITY/COUNTER button and then select Administrator setting on the LCD. Solution PROBABLE CAUSES: 1. Select # 5 Forward TX Setting. Select the ADMINISTRATOR button and enter the password (12345678). 7. 3. Error code E56-01 . For double sided scans. 0. Exit after making the changes. b. Solution ID TAUS0643343EN00 Solution Usage 21 Description Scan to E-mails are sent as multiple files or multiple e-mails. followed by selecting it from the Address Book.A.

Access the Network Setup Wizard from: Start/All Programs/Accessories/Communications/Network Set Up Wizard. Is a coin vendor connected to the machine? 2. 7.S. Select Network. Right click the newly created folder and select properties.Clinton Marquardt Note: If unable to aquire a copy of the Image Processing data. From PageScope web connection enter the Admin mode. Note: CF card can not be larger than 256 MB. Email. 512 will not begin the down load Solution Submitted per Kevin Szymanik. Solution The 128MB compact flashcard (p/n 7660403601). 2. 2. Click the Permissions tab. Konica Minolta Business Solutions U. the Network Setup Wizard will need to be run to enable file and print sharing. 6. Solution At the PC: 1. printing. Add the desired User or Group and assign the appropriate permissions.bizhub C450 Solution ID TAUS0642951EN00 Solution Usage 14 Description JOB HAS BEEN DONE IMPROPERLY. Connect to the C450 using PageScope Web connection. Also provide the following information: 1.A. 5. Solution CAUSE: A failed NVRAM. Is an HDD installed in the machine? 3. With Windows XP SP2. 3. SOLUTION: Please send the failed NVRAM along with the Image Processing data and the completed BRU form (Microsoft* Word format) to the following address: KMBS 550 Marshall Phelps Rd Windsor. 1. Click the Sharing Tab. Copyright .. ensure that file and print sharing are a selected exception in the Windows Firewall settings. With Windows XP Home edition. 3. Notes: 1. Select Apply Solution ID TAUS0648206EN00 Solution Usage 14 Description Damaged or corrupt NVRAM (on the PWB-MFP). Solution CAUSE: The Administrator Email Address and Device Email Address fields must be completed. or scanning? * Trademark ownership information Solution ID TAUS0643290EN00 Solution Usage 13 Description Part number for the 128MB compact flashcard used to install the main body firmware. CT 06095 Attn: C105 . 2. include the machine serial number and total count. May 2007 5 . Enter Admin email address. CHECK THE LOG is displayed when attempting to scan to email when using the standard controller. 4. Click the Share this folder radio button and enter a Share name. Create a folder on the root drive. Ensure that the Read Only and Hidden attributes are not checked. Solution ID TAUS0648319EN00 Solution Usage 13 Description How to set up Windows XP for SMB scanning. SOLUTION: Set the Administrator Email Address and Device Email Address fields. Is the additional 256MB memory installed in the machine? 4. 5. North East Region KMBS. 4. Enter Device email address.DSM Color consultant. The Windows Firewall applet can be accessed from: Start/Control Panel/Windows Firewall/Exceptions. Inc. Did the code occur at power up or when waiting. Email Transmission. At the C450: 1.

PWB-MC rev04 is mass production modification. CB003 after installing the fax kit. NetBIOS and ARP broadcasts to communicate with the host PC. 11. HDD related Error. Select the Network Tab. If the folder is located on the root drive. 9. The serial number cut-in is as follows: 31104091 and onward 311702406 and onward Solution ID TAUS0648575EN00 Solution Usage 12 Description How to print the fax Tx Report from another tray. Identification: There is a BLACK DOT on IC-2. If the PC is a member of a domain. Enter the User ID and Password in their respective fields.A. Enter the PC name (uppercase) or IP address in the Host Address field. SOLUTION: Install the fax kit in the rear most slot. Log out of the Admin mode. SOLUTION: Change the Fax (Sub) to Unset in Service Mode by performing the following: 1. If the problem disappears. Enter the name of the SMB registration being created. 13. 6.bizhub C450 2. If the PC is in a workgroup. replace the PWB-MC board rev. replace PWB-MFPC. 5. Press the Utility\Counter key. PWB-MFPC related Error. Set JPEG option to “unset” in Service Mode System2 Option Board status. Konica Minolta Business Solutions U. Solution ID TAUS0642877EN00 Solution Usage 12 Description FK502. Select the Scan tab. 7. Select End and Exit to return to copy screen. Solution To set a different paper tray.S. Solution PROBABLE CAUSES: 1. enter the User name and Password of the local user account. Copyright . If error appears continuously. Check the PWB-MFPC connectors. CAUSE: The Fax (Sub) was set to Set at installation. The User ID and password are case sensitive. Enter the folder name in the File Path field. 2.. Wrong setting by Tech. 4.03 or 04. Bug of the previous version. b. Select the Option Board Status. "JPEG" option should be "Unset" in Service Mode. PWB-MC rev03 is hand-made modification against Finisher noise. Select Unset of Fax (Sub). 4. May 2007 6 . Inc. Ensure TCP/IP is enabled. 10. If the folder is not located on the root drive. enter the path to the folder. perform the following: 1. replace HDD. Upgrade the F/W to latest (Card ver42 or later). Solution ID TAUS0643416EN00 Solution Usage 12 Description CF023 code is indicated. 4. C450 Main PWB-MC board might have a problem caused by noise on Finisher. Select New Registration. Note: The SMB protocol uses TCP. If Error will appear continuously. Access the Service Mode. enter the User name and Password of a valid domain user account. and select a reference in the index. 2. enter only the folder name. 8. 3. 2. Select and enable SMB. 3. Notes: a. Select SMB and click next. 12. Enter the Admin mode. Remove finisher. Select User Setting\System Setting\Paper Tray Setting\Print Lists. 3. 5. Check the HDD connection and format HDD. Solution Possible Causes: CAUSE: The fax kit is installed in the incorrect slot.

.PageScope Address Utility or Softerra* LDAP Browser 2.com/products/acrobat/readstep2. As reference. 3. Enter Server IP Address. Port Number (SSL) = 636. Enter Password ie.2.Use Set Value.local. Select the correct paper tray. 24.. Select Authentication Method ie. able to print and to ping. SOLUTION: To enable PSWC (Page Scope Web Connections) perform the following. dc=local . Reboot copier. Solution CAUSE: Possible Page Scope Web Connections (pswc) is disabled or has to be re-enabled by turning off and on.S. Close. 2.adobe. 4. Click on FWD . 18. Setup the LDAP information given using your Laptop with the Following Software's . 7. Konica Minolta Business Solutions U.adobe. Solution ID TAUS0646730EN00 Solution Usage 11 Description How to change the Administrator Password? Solution To change the Administrator password perform the following. Enter LDAP Server Name. Ping the Server using the Copier.html| URL http://www. 5.. 6. May 2007 7 . 11. 15.. Acrobat* Reader must be installed. 16. 8.user1. Click on FWD . Close.A. 2. Use Referral set to OFF. Enter Login Name ie. Touch #3 ADMINISTRATOR SETTING Copyright .. see the function settings document and How to setup LDAP Setting on MFP Device .bizhub C450 3. Click OK. Select Server Authentication Method .6. Inc.com/products/acrobat/readstep2. Hit the UTILITY button on the copier panel. 19.SIMPLE. 17.. Close. Click on Network Setting. 13. Press STOP-0-CLEAR to enter the Enhanced security mode. Administrator Setting [12345678]. Notes: a. 14. 1. Solution ID TAUS0649281EN00 Solution Usage 11 Description How to setup LDAP on a C450. Click on FWD . 5. Click on LDAP Setting.11.html]] * Trademark ownership information Solution ID TAUS0642822EN00 Solution Usage 10 Description The controller details of the page Scope Web Connections are not being displayed properly or Unable to browse to the controller. Solution To set up LDAP on a C450. Port No. Close. 22. Enable LDAP to ON and Click OK.kmbs. Click on Utility/Counter. Click on Setting Up LDAP. Click on FWD . perform the following: 1. Enter Domain Name. Press the panel reset key. ie.dc=kmbs. 20. 23. Enable SSL to OFF. Troubleshooting Tips: 1. To view the above PDF(s). = 389. 21. 10. 1. and change your Password.. ie. Close. Click on FWD . Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. 12. 9. Enter Administrator Password setting. Enter the Service mode. 2. Click on OK. Press OK. 3.1234.11. 4. Enter Search Base. b. ie. 2.0. Select an Empty Selection BOX.

the specification list is not to be given to any other customers without submission of an NDA for the new requesting customer. then Close. Solution ID TAUS0647697EN03 Solution Usage 9 Description How to setup Microsoft® Windows® 2003 Server for Scan to SMB. 5. Solution How to setup Microsoft® Windows® 2003 Server for Scan to SMB . ours was 12345678) 4. Please see Technical Bulletin 5264 for the soft switch settings and the driver configuration. NOTE: Even if this shows that it is enabled. please rename the file to [Customer's Name_CommandlistRequestForm_bizhubC450. Press the [Scan] key on the copier operation panel to enter the Scan Mode. Solution To specify the default settings of the Scan Mode.xls] and then submit it as an attachment to a new web submission or contact the hotline prepared to email or fax the document and a special ftp user name and password will be provided. Microsoft* Excel or Excel Viewer must be installed. Solution ID TAUS0651283EN00 Solution Usage 10 Description Can booklets be made by copying onto legal size paper (8. When provided. Acrobat* Reader must be installed. When the NDA form is completed.com]].S. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. a wrinkle might be generated on the paper. Hit O. * Trademark ownership information Solution ID TAUS0642580EN00 Solution Usage 9 Description What is the default Administrator Password? Solution The default Administrator Password for the Web Utilities is 12345678. Microsoft® Word must be installed. Note: To view the above hyperlink. If Legal paper is printed with Center staple and Fold function.K. Solution ID TAUS0642282EN00 Solution Usage 8 Description How to change the default settings for the Scan Mode. Hit O.microsoft..A. Microsoft Excel Viewer 2003 can be downloaded for free from the [[Microsoft Download Center| URL http://www. 2. Solution This information is currently considered confidential information and each individual customer must complete the non-disclosure agreement (NDA) CommandlistRequestForm_bizhubC450 .html]] * Trademark ownership information Solution ID TAUS0626730EN00 Solution Usage 9 Description How to obtain the PJL/PCL* and PostScript* specifications list. 3. Inc.adobe. Notes: 1. 6.K. May 2007 8 . Close.com/products/acrobat/readstep2. Select #9 DETAIL SETTING. 8. To view the above PDF(s).5 X 14)? Solution Booklets can be made onto legal size paper by upgrading the MFP firmware to version A7 which can be obtained from the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp.2.com/downloads/details.bizhub C450 3. Select #5 PSWC (Page Scope Web Connections) and ENABLE it. 7.adobe. perform the following: 1.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN]].com/products/acrobat/readstep2.. Enter the password (example all 0'S. Select #5 NET WORK SETTINGS. Special PCL* Printer Driver ver.konicabt. Konica Minolta Business Solutions U. Copyright .html| URL http://www. Note : To view the above document.01 is to be applied at the same time (Microsoft* Windows 2K/XP English only). re-enable powering off and on.

perform the following: 1. Note: If none of these correct the issue. Press the [Utility/Counter] key. f. faxes can be received. Touch the [User Setting] key. Touch [Current Setting] followed by [OK]. disable the browser on the engine and then re-enable it. * Trademark ownership information Solution ID TAUS0642823EN00 Solution Usage 8 Description WEB PAGE CAN NOT BE DISPLAYED message using Microsoft* Windows XP. Select [Marketing Area]. 4. Select [Fax Target]. Solution ID TAUS0642297EN00 Solution Usage 8 Description How to enable the Key Counter if an external counter security device (Hecon* key counter) is installed on the machine. but able to print and to PING. 6. 5. Inc. * Trademark ownership information Solution ID TAUS0643101EN00 Solution Usage 8 Description FK502. Select PROXY SERVER. The asterisk is for all TCP/IP addresses that start with that prefix. 4. Unable to browse to the controller. Note: The default settings of the Scan Mode can be set to factory default by touching [Factory Default]. b. d. [Exit] to return to the basic screen.bizhub C450 2. 3. [End]. Update the web browser to the most current version. and perform the following: 1. Enter Service Mode. access the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. 2. Select LAN Settings. check the following. Select Management Function Choice. Touch [Close] twice to exit. but not sent. Check to make sure that both USE PROXY SERVER FOR YOUR LAN and BYPASS PROXY SERVER FOR LOCAL ADDRESS is checked off. Copyright . Select the CONNECTIONS tab. Enter the menu Administrator setting = Network setting = Detail setting = PSWC setting. Select the ADVANCED button. a. 4. Enter Billing Setting Mode by pressing the STOP button followed by the number (9) button. 5. Select the setting to make the default value in the Scan Mode. To download files.S. Use [+] or [-] to select [US]. it will default to Japan. To check and see if the TCP/IP* address for the controller is set for Exceptions for browsing out to it. 5.. Solution CAUSE: The Fax Target is set to something other than US. May 2007 9 . and put in the TCP/IP address in the EXCEPTIONS (example 11. Konica Minolta Business Solutions U. Solution To enable the Key Counter for an external key counter device. Select [End]. Corrupt setting and/or older version web browser. 3.com]]. If the fax is initialized. Select SET under the Key Counter. 3. Possible PageScope Web Connection (PSWC) is disabled or has to be re-enabled by turning off and on (see solution ID #212031). e. 2. Touch the [Initial Setting] key. Note: This does not apply to the IC402. c. 7. Select END to exit.*). 6. Select TOOLS and INTERNET OPTIONS. Select the desired Color Mode and message. Solution PROBABLE CAUSES: 1. SOLUTION: Enter the technician mode. 2. In some cases.11. Update C450 firmware to version 50 (minimum). Early version firmware installed on the C450. then disable/enable PSWC. Select [System 1].A. 4. 3.konicabt. Possible incorrect settings with in the Proxy Server. it does not get enabled when initially set and must be reset to function correctly.

4 Tiger currently ships with print drivers from EFI. 8. Select [E-mail]. rather than non-certified drivers that may ship with the controller.3 drivers in 10.2 or 10.. Solution The specifications for fold and staple: A4R. perform the following: 1.5x11. Select [Function Settings].com/products/acrobat/readstep2. 60 pages). 11x17. It is recommended to use these drivers.bizhub C450 Solution ID TAUS0644379EN00 Solution Usage 8 Description FS603. 40 pages) Solution ID TAUS0648459EN00 Solution Usage 8 Description Setup guide for User Authentication in combination with Active Directory*. 3. Solution Setup Guide for User Authentication . NDS*.0eu EFI Fiery X3 65BW-M Pro v1.html]] * Trademark ownership information Solution ID TAUS0652385EN00 Solution Usage 8 Description FK502. May 2007 10 . Acrobat* Reader must be installed. unless there are no alternatives. The following is a list of EFI drivers that ship with OS 10. Solution To have Faxes received to an E-mail address.0 EFI Fiery X3 55BW-M PS v2.4 drivers are only for use with EFI Fiery* controllers and are not intended for use with legacy Konica controllers.2/10.0 eu EFI Fiery X3e 22C-KM PS jp Copyright . The native OS 10.0 EFI Fiery X3e 20C-M v2. Other copy 2 to 10 sheets (max.1 jp EFI Fiery X3 55BW-M PS v2. Access the Administrator mode.A.103 EFI Fiery X3e 20C-M v1.3 drivers be used on OS 10. Select (Select From Address Book). Note: Scan to E-mail must be set up first.html| URL http://www.0 EFI Fiery X3 65BW-M Pro v1. Select [Fax Settings]. Select [Forward TX Settings]. 5.0 eu EFI Fiery X3 75BW-M PS v2.4. Select the desired E-mail address from the menu and return to the main copy screen. This document outlines the methods to set up User Authentication. 7.0 EFI Fiery S300 31C-M PS v1.4 drivers available or can OS 10. paper specifications for fold and staple. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Note: To view the above PDF.1 eu EFI Fiery S300 50C-K v1. 6. 4.0 EFI Fiery X3 75BW-M PS v2.adobe. B4. Solution ID TAUS0644125EN00 Solution Usage 7 Description Are Macintosh* OS 10. EFI Fiery S300 31C-M PS v1. Inc. Konica Minolta Business Solutions U. 8. It is not recommended to use OS 10.0 jp EFI Fiery X3e 20C-M v2. and SMB*/NTLM* environments.4 Tiger? Solution Macintosh OS 10. how to route Incoming Faxes to an E-mail address.0 eu EFI Fiery X3e 08C-M jp EFI Fiery X3e 08C-M v3011.S.0 eu EFI Fiery S300 50C-K v1.adobe.0 EFI Fiery S300 31C-M PS v2.0 eu EFI Fiery S300 31C-M PS v2. Select either [Forward @ Print] or [Forward @ print (If TX fails].1 EFI Fiery S300 50C-K v1. A3.com/products/acrobat/readstep2.60 to 90 g/m2 (16 to 24 lb) Tray capacity: 10 sets with 6 to 15 sheets stapled or 20 sets with 2 to 5 sheets stapled Number of sheets to be stapled: Black copy 2 to 15 sheets (Max. 2.4.

02 EFI Pi5500 * Trademark ownership information Solution ID TAUS0647230EN00 Solution Usage 7 Description Lines. Select Utility/Counter.0 jp EFI Fiery X3e 65BW-M EFI Fiery X3e 65BW-M eu EFI Fiery X3e 7255BW-KM EFI Fiery X3e 7255BW-KM eu EFI Fiery X5 85BW-M v1.01 EFI Fiery Z4 20C-M v1.103 EFI Fiery Z5 20C-M v1.0 eu EFI Fiery X3e 31C-M PS v1. Send the output sample to the following address: Konica Minolta Business Solutions USA. SOLUTION: Replace the Transfer Belt Unit ( p/n 4049212 ).2 EFI Fiery X3e 31C-M PS v1. how to program the default paper tray for fax reports. 4. Access the tech rep mode.0 eu EFI Fiery Z4 08C-M jp EFI Fiery Z4 08C-M v3010. Copyright . In the Tech Rep mode. Inc. Halftone. perform the following: 1. Note: After replacing the transfer belt unit the output quality is still not acceptable then perform the following.S. Solution CAUSE: Binding in the Transfer Belt Unit drive system. May 2007 11 .01 eu EFI Fiery Z5 08C-M v3011. 2.0 EFI Fiery X3e 31C-M PS v1.0 jp EFI Fiery X3e 31C-M PS v1. Set the range to 90 and press the START button.. banding on copies and prints in the front to rear direction when halftone images are output. Solution CAUSE: The hard drive is not properly installed. Ct. SOLUTION: The HDD must be installed in the copier.0 eu EFI Fiery X3e 31C-M PS v1. and select 4 Color. 1.02 EFI Fiery Z5 20C-M v1.A.0 EFI Fiery X3e 31C-M PS v2. Solution ID TAUS0649521EN00 Solution Usage 7 Description FK502.1 eu EFI Fiery X3e 31C-M PS v1. Solution To program a default paper tray to print fax reports. 06095 Attn: Richard Raynor D709 Solution ID TAUS0649156EN00 Solution Usage 7 Description Cannot send or receive a fax. Select Test Mode.2 eu EFI Fiery X3e 31C-M PS v2.0 EFI Fiery X3e 50C-K v1. Konica Minolta Business Solutions U.0 eu EFI Fiery X3e 50C-K v1.0 eu EFI Fiery X3e 50C-K v1.0 EFI Fiery X3e 22C-KM PS v2. verify the HDD is set to "Installed" under the System 2 button. 3.104 EFI Fiery Z4 20C-M v1. Windsor.bizhub C450 EFI Fiery X3e 22C-KM PS v2.0 EFI Fiery X5 85BW-M v1.1 EFI Fiery X3e 31C-M PS v1. Inc 550 Marshall Phelps Rd.

Copyright . Acrobat* Reader must be installed. C450. 8. After changing the number of redials via the service mode the desired change does not appear in the Administrator Setting mode. 7. Solution CAUSE: Failed PWB-MFP board. 3.html]] 2. Solution ID TAUS0642101EN00 Solution Usage 6 Description Product Configurator. Select System Setting Select Paper Tray Setting. Inc. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe. Solution [[C450 Configurator|URL http://techweb.com/products/acrobat/readstep2.winzip.adobe. Solution CAUSE: Incorrect or incomplete setup procedure.adobe. The C450 does not support key counters without this kit.html]] * Trademark ownership information Solution ID TAUS0645972EN00 Solution Usage 6 Description Required parts to install a key counter.com/products/acrobat/readstep2. Solution ID TAUS0648584EN00 Solution Usage 6 Description Blank display with the Start button amber. Key Counter 2.com/products/acrobat/readstep2. WinZip* must be installed. Note: To view the PDF. Select User Setting. Press Exit on the lower left side of the display to return to the copier screen. Notes: 1. Solution ID TAUS0644599EN00 Solution Usage 6 Description The copy is overlaid with a gray patch or square after set up.htm]].(the adapter wiring) Note: Refer to the service manual (page 129) for installation instructions. Key Counter Socket 3.A. To open the ZIP file(s). 6.. To view the above zipped PDF.zip]]. Konica Minolta Business Solutions U. Solution CAUSE: Firmware bug. C. 4. SOLUTION: Follow the Set Up Instructions in the correct order and do not turn the machine OFF between steps. Select Print Lists Select the paper tray for the fax reports to print from. WinZip can be downloaded from the [[WinZip website| URL http://www. Key Counter Kit is comprised of the following: 1.html| URL http://www.com/tpm/media/C450_Config. May 2007 12 . Acrobat* Reader must be installed.adobe.konicabt. * Trademark ownership information Solution ID TAUS0642836EN00 Solution Usage 6 Description FK502. SOLUTION: Upgrade machine to the latest firmware. 5. Press OK.bizhub C450 2.com/ddchomea. Mounting Kit .html| URL http://www.com/products/acrobat/readstep2.S. and the main body goes through the warm up procedure. Solution The Key Counter Kit (p/n 4179X002) must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. The fuser units is warm.

Konica Minolta Business Solutions U. Be sure to choose "Do Not Display" of "Public User Key" in User Authentication Setting. Solution Copyright . and Select Output Permission. Press Utility/ Counter 2. Touch the [User Setting] key. Select Administrator Setting and enter the passcode. Choose "Public" BOX # 000 on page 48. Enable "User Authentication Setting".01 firmware was not followed. Solution ID TAUS0649191EN00 Solution Usage 6 Description Thin Line through feed direction Solution SOLUTI: Faulty LED Unit.A.01 firmware. Go to "User Authentication Setting" Choose "User Registration". perform the following: 1. Note: Determine which LED is causing the lines by performing Halftone prints for each color.01 from Phase 1. 4. SOLUTION: Included with the Phase 2. 5. Account Track "OFF" and Click OK. Touch the [Initial Setting] key. Click OK 9. Solution ID TAUS0642281EN00 Solution Usage 5 Description How to change the default settings for the Copy Mode. 3. Touch [Current Setting] followed by [OK]. Under Print.bizhub C450 SOLUTION: Replace the PWB-MFP board (p/n 4037013104). to ON [MFP] and set "Public User Access" to "Allow" 6. Solution ID TAUS0653217EN00 Solution Usage 6 Description C-E002 after upgrading to Phase 2. 6. Password. Color-RESTRICT. Solution To specify the default settings of the Copy Mode. Procedure: 1. May 2007 13 . Solution General purpose of this functionality is prohibiting color output for public users. 7. Under Box # 001 Enter User Name. Confirm Password. 2.Administrative Setting. Note: The default settings of the Copy Mode can be set to factory default by touching [Factory Default]. Solution ID TAUS0643488EN00 Solution Usage 5 Description The gradation adjustment chart does not print and the machine flashes STABILYZER NG. OK. Click on Access 11. 7. Close 5X.x. and allowing color output for specific users. Solution ID TAUS0651956EN00 Solution Usage 6 Description Color Output Restriction for Public User. 5. Select the setting to make the default value in the Copy Mode. Select General Settings. Select User Authentication/Account Track. 3. Inc. Note: A minimum firmware level of Phase 2.01 is needed.S. 10.. 4. Press the [Utility/Counter] key. Press the [Copy] key on the copier operation panel to enter the Copy Mode. 8. Solution CAUSE: The technical information with Phase 2. This procedure must be followed.01 firmware is a nine page PDF with the subject: Upgrade Procedure to Phase 2. Touch [Close] twice to exit.

Solution Cygwin has been tested on the following operating systems: Microsoft* Windows 2000 Professional. Konica Minolta Business Technologies in Japan is planning to release a Windows XP 64 bit Visual PostScript* driver approximately the end of the first quarter 2006. Solution CAUSE: Complete fax kit was not installed. please click on "Notify me when this solution changes" for an automatic email that will be sent to you when this solution is updated. Solution The current 32 bit print drivers for the C450 standard (embedded) controller do not support Windows* 64 bit operating system. 2. under Direct Entry enter Name and FAX Number.konicabt. Windows 2000 Server. Windows 2003 Server * Trademark ownership information Solution ID TAUS0643628EN00 Solution Usage 5 Description CD231 at power up. and is subject to change. 3. The correct copier interface cable is included in the kit. Copyright . If you are viewing this solution via the web.aspx]]. May 2007 14 . Konica Minolta Business Solutions has released a Windows XP 64 bit Adobe* PPD based PostScript* driver for the C450 standard (embedded) controller. 6. Konica Minolta Business Solutions U. Solution ID TAUS0643852EN00 Solution Usage 5 Description How to send a PC FAX. 5. This driver's functionaility maybe limited and not have all the functions that are found on the current 32-bit drivers. FK502. * Trademark ownership information Solution ID TAUS0647129EN00 Solution Usage 5 Description Print driver support for Microsoft* Windows* 64 bit operating system. MK703 and MK704.S. For phone advisors. Windows XP Professional. Inc. This driver and supporting documentation is available for download from Konica Minolta NSSG Technical Web support driver selector database [[Driver selector site| URL http://techweb. There are no plans to support PCL in the Windows 64 bit operating system. Notes: 1.com/DownloadSelector/Search. End the call with call code "ESC_BT". Solution From the FAX tab on the PCL* driver select FAX. Note: The C450 must have the FK502 FAX option installed. SOLUTION: In test print mode. Solution ID TAUS0643626EN00 Solution Usage 5 Description Cygwin* operating system compatibility. This driver will include all the functions that are available with the current 32-bit drivers. * Trademark ownership information Solution ID TAUS0644576EN00 Solution Usage 5 Description What is needed to connect the Equitrac* PageCounter 100 or 300? Solution The correct key counter mounting kit used with the Equitrac key counter devices is (Item #4623481). the C450 will display code CD231. If not installed together. print all four halftones with the density set to 255 to determine the problem. Please be advised that release date of driver is based on calendar year. please attach to this solution for an automatic email that will be sent to the technician when this solution is updated. SOLUTION: These three items make up the complete fax kit. 4.A. then press OK.bizhub C450 CAUSE: There is a problem with the image produced by one of the imaging units or a problem with the belt unit.. select Add Recipient.

If the PWB-PCI board is inserted into the middle slot instead of the rear slot. Enter Stop. 2. Mode.html]] * Trademark ownership information Copyright . include the machine serial number and total count.Clinton Marquardt Note: If unable to aquire a copy of the Image Processing data. printing. Also provide the following information: 1.adobe. Is a coin vendor connected to the machine? 2. See TNBT0500090EN01 and TNBT0500090EN01_PWB-PCI_failure. 4. or scanning? * Trademark ownership information Solution ID TAUS0642702EN00 Solution Usage 4 Description How to access the Date & Time Setting screen. 4. Solution CAUSE: The Bias Voltage Choice soft switch is ON (selected).bizhub C450 * Trademark ownership information Solution ID TAUS0647676EN00 Solution Usage 5 Description Gradation Adjustment button is missing in the Admin Mode. Note: To view the above PDF. 3. or if the board is mishandled. If the parameter Chip is determined to be be bad perform the following: Please send the failed Parameter Chip along with the Image Processing data and the completed BRU form (Microsoft* Word format) to the following address: KMBS 550 Marshall Phelps Rd Windsor. Bias choice. Enter the Service Mode screen following the procedure in the service manual. Solution ID TAUS0643473EN00 Solution Usage 4 Description Cannot send/receive faxes or C-B001/C-B003 (FAX Board Error) is displayed after installing PWB-PCI. SOLUTION: Service manual states on page 67 to relocate IC40 Parameter Chip (8 pin chip) when replacing the PWB-MC board.. Acrobat* Reader must be installed. CT 06095 Attn: C105 .S. Enter Tech. Select [OFF] Solution ID TAUS0648869EN00 Solution Usage 5 Description CDC00 at power on. Rep.adobe. Clear from the numeric keypad. Note: Damage may be caused by scratching the board with Board Guide when fixing PWB-PCI and Board Guide.com/products/acrobat/readstep2. damage to the board may occur. Solution CAUSE: Possible bad or missing Parameter Chip IC40. 2. SOLUTION: Turn Bias Voltage Choice OFF 1. Konica Minolta Business Solutions U. Is an HDD installed in the machine? 3. Select Image Process Adjustment 3. 1. 1.com/products/acrobat/readstep2. perform the following: 1. Select Dev. Did the code occur at power up or when waiting. SOLUTION: Replace PWB-PCI (a part of MK-703 used for connection with optional board) taking care not to scratch or damage the board. Solution To access the Date & Time Setting screen. After updating the date and time select [Entry] to save and [end] to exit.html| URL http://www. Solution CAUSE: PWB-PCI board is damaged during installation.A. May 2007 15 . Inc. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.pdf for details.

Select Security setting -. C450. SOLUTION: Set the paper in tray 2 to Normal.A.0 support in the web browser. Browsing from a Microsoft* Windows system is fine. Konica Minolta Business Solutions U. Solution CAUSE: The C450 requires XML version 3. CAUSE: Tray 2 is set to a paper weight or type other than normal.bizhub C450 Solution ID TAUS0643490EN00 Solution Usage 4 Description Skew from all tray and the bypass. Copyright . Solution ID TAUS0643842EN00 Solution Usage 4 Description Unable to perform gradation. 3. In Tech Rep Mode. select System 2 and select Data Capture.S. SOLUTION: Reform pin. One of these browsers will be required to connect to PageScope Light.FTP setting.Network Setting -. Solution Possible Causes: CAUSE: The RADF feed tray has paper in it or the RADF empty sensor has failed. * Trademark ownership information Solution ID TAUS0644312EN00 Solution Usage 4 Description CFB52 when copying or performing gradation adjustment. Select ON. Press the utility button and select Administrator Settings. Solution ID TAUS0645949EN00 Solution Usage 4 Description How to capture a file on the C350/C450 and the standard controller Solution C350. 1. the start button stays amber. SOLUTION: Netscape* 7. May 2007 16 .. Solution CAUSE: Bent pin on scanner harness connector. SOLUTION: Ensure that the belt unit is properly installed and locked with both screws. 4. SOLUTION: Either remove the paper from the feed tray or check the operation of the empty sensor (p/n 4688 6301 01) and the actuator (p/n 4582 3013 01). Solution ID TAUS0644082EN00 Solution Usage 4 Description When browsing to the C450 from a Macintosh* system. Standard Controller Solution: The following must be set up in order to capture the files. Inc.2 or higher provides this support as well as Mozilla. 2. Administrator Settings -. Solution CAUSE: One or both of the screws that lock the belt unit are lose or missing.Security Detail -. FTP Server must be set to ON. the PageScope Light web page is either blank or scrambled.Print Data Capture must be set to Allow. Safari* and Internet Explorer do not currently support XML 3 and there are no plans for Microsoft to upgrade Internet Explorer for the Macintosh OS.

3.Restrict.0. The response should be 200 Type set to I. Solution PageMaker uses it's own PPDs to access printer features.STOP. Issue the OPEN IP address command and login as the following user. Ex NSSG\User1. Select the Advanced tab from the driver. Solution To access the techrep mode please perform the following: 1. 9. specify the User Name Credential as DomainName\Username. i. To correct this issue: 1. Select administrator settings -.0. Under PostScript* Options. The function will remove the files from the printer. Solution ID TAUS0647617EN00 Solution Usage 4 Description Unable to connect to the LDAP server.S.. To delete the jobs on the HD: 1. 7. To access the print driver features. 4. Select Printing Preferences 3. Press STOP. Inc.0. On the LCD screen push the trouble reset button. May 2007 17 . 10. This will transfer the file to your local C drive 12 After complete enter the bye command. Select the driver properties from the printers group 2. Solution ID Description TAUS0649905EN00 Solution Usage 4 Copyright . * Trademark ownership information Solution ID TAUS0649901EN00 Solution Usage 4 Description Unable to access techrep mode. 2. Konica Minolta Business Solutions U. select the Setup button.Security Detail -. make sure the IP of the LDAP Server is an Active Directory Domain Controller. disable PostScript Pass Through Note: In Pagemaker. 4. GET c741n. Send print jobs 6. Type CD \ command to set the local directory to root of C drive.1.cpt.bizhub C450 5. Turn the main power switch off. When using Simple Authentication. Use the GET command to retrieve the files.A. On the password screen enter 92729272. 2. Type binary to change the transfer mode to binary. 13 Type exit to quit the command prompt. Use the LS command to list the files. Turn the main power switch on while holding the "utility" button. 11.e. Certain features are not available through the PPD and require access to the driver GUI. Solution When setting up LDAP settings and connecting to Active Directory. User: capture Password: sysadm 8. 5. When finished enter Command prompt and run FTP client. the PPD option should not be available when selecting the print driver. Solution ID TAUS0649525EN00 Solution Usage 4 Description Unable to access or use advanced print features or account codes from Adobe* PageMaker*.

html| URL http://www. Note: To view the above PDF(s). Select the Counter Setting button on the display screen. 3. 2.. and MFP Board. then STOP 9 to enter the Billing Setting Mode. May 2007 18 . Set the Total Counter Mode to Mode 2. On the display select USER SETTING. NVRAM. 5. Set the Large Size Counter Mode to A3/11x17/B4/8. 6. Power the machine OFF/ON with the main switch. 3. Please be aware that this procedure will erase all data on the hard drive. Solution If the password on the hard drive has been forgotten the only way to have it reset is to send the Hard Drive. Select INITIAL SETTING. Solution CAUSE: Incorrect initial settings saved in the users mode. NVRAM. Solution ID TAUS0652066EN00 Solution Usage 4 Description Scanned file sizes are larger after upgrading to the A7 firmware than they were prior to the upgrade.pdf for information on how to set the number of counts for the size paper being used. Copyright .bizhub C450 When printing on Banner Size Paper the total counter only increments one count.com/products/acrobat/readstep2.com]] and download the files from Solutions/PageScope/C250_C351_C450_Phase_2.html]] * Trademark ownership information Solution ID TAUS0642296EN00 Solution Usage 3 Description The LCD is blank or blue. 4. Acrobat* Reader must be installed. Select CLOSE twice to exit. Konica Minolta Business Solutions U.S. Please contact the hotline and open a problem ticket before sending in the Hard Drive. It will also erase stored email addresses and fax numbers. Inc.adobe. 0 STOP 0.adobe. 1. View Billing_Setting_for_Banner_Printing. and MFP Board to KMBS for resetting. Solution ID TAUS0650082EN00 Solution Usage 4 Description How to change or reset the password on the hard drive.A. 4. Solution CAUSE: The Contrast control on the operation panel is incorrectly set to the minimum or maximum setting. Press the UTILITY/COUNTER button. SOLUTION: Restore the factory intial settings and reset printer to enable correct compression ratio. NOTE: Hotline advisor . Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.konicabt. Solution Go to the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. Run a copy on 11x17 paper so that the machine can add one count for the larger size paper. 5. perform the following: 1. To restore the factory initial settings.Please forward all requests to Engineering. 2. Solution ID TAUS0653212EN00 Solution Usage 4 Description 'Phase 2' firmware and drivers. Solution CAUSE: Counter Setting located in the Billing Setting Mode not set correctly.0 or order the CD set referred to in Bulletin #5347 . Access the Tech Rep Mode STOP 0. SOLUTION: To change the number of clicks for large size paper perform the following: 1. SOLUTION: Correctly set the Contrast control.com/products/acrobat/readstep2.5x14/Foolscap setting. Select FACTORY DEFAULT and press OK. 6.

Notes: 1. Select [Current Settings]. refer to the Scan to SMB document. and set the outside line to 9 or the required number for the PBX system. 2.. 2. For additional information. 7. Return to the main screen. Minimum confirmed firmware level for IC402 support is version 50. Select [3 Initial settings]. Select [2.html]] * Trademark ownership information Solution ID TAUS0643397EN00 Solution Usage 3 Description CF092 after installing the fax kit. perform the following: 1. May 2007 19 .adobe.html| URL http://www. SOLUTION: Upgrade main body firmware to latest level. Solution ID TAUS0645311EN00 Solution Usage 3 Description Controller is not being recognized by the engine. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Check the Log" error message when scanning to SMB. Solution ID TAUS0643972EN00 Solution Usage 3 Description How to fax within the network. Solution CAUSE: Low level main body firmware is installed.A. Solution CAUSE: The root drive letter is used in place of the path to the destination folder. Select [DETAILS].bizhub C450 Solution ID TAUS0643324EN00 Solution Usage 3 Description "Job Done Improperly. Fax Setting.S.com/products/acrobat/readstep2. 5. SOLUTION: Enter the path to the destination folder (example: \public\scan). Set PBX CN mode set to ON.adobe. To view the above PDF(s). Select black on the main copy screen. Konica Minolta Business Solutions U. Solution CAUSE: The fax kit (FK502) is installed in the incorrect slot. Solution ID TAUS0643531EN00 Solution Usage 3 Description Unable to print with the IC402 installed. Solution ID TAUS0643816EN00 Solution Usage 3 Description How to default the machine to Black Solution To have the machine default to Black. SOLUTION: Install the fax kit in the rear most slot. PBX CN Set. 4. 3. Select the Utilities/counter button. Solution Enter Admin mode. Acrobat* Reader must be installed. Inc. USER SETTING]. Copyright .com/products/acrobat/readstep2. 6. Solution CAUSE: The Controller type is not set properly.

Inc.4583-4156-01. 1 . Check the Domain Name : testdomain1. Notes: 1.S.com/products/acrobat/readstep2. May 2007 20 . Controller Type. Solution CAUSE: One way gears and pulleys that drive the folding unit and paper transport are slipping. Set the IP address of LDAP server (Windows2003 Server). The Cygwin Utility is available on the Konica Minolta FTP site . External Fiery controller IC402 C450 Internal Standard Controller * Trademark ownership information Machine Peripheral Setting.4583-4449-01.com/products/acrobat/readstep2.. Stop. Solution Check the LDAP server configuration: Example: Windows* 2003 Server* 1. For an external Fiery* IC402 controller set the controller number to 1.html| URL http://www.4583-4277-01). 2. Check the TCP Port Number (Default 389) on LDAP server and User ID and Password. 5. Select [With Image]. 0. SOLUTION: Replace the one way gears and pulleys (p/n 2 . Select [FAX]. 3. Select [List Output]. Confirm the search base. Select [Details]. Press Stop. Solution ID TAUS0646664EN00 Solution Usage 3 Description FK502. select System 2.html]] * Trademark ownership information Solution ID TAUS0646161EN00 Solution Usage 3 Description FS603. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. 4. 0. Open Start Administrative Tools Active Directory Users and Computers. 1. Solution To upgrade the firmware. Acrobat* Reader must be installed. Setup the MFP to connect to LDAP Server from MFP Devices. Solution ID TAUS0647010EN00 Solution Usage 3 Description How to setup LDAP Setting on MFP Device. see pages 37 to 43 in the C450 Service Manual. 1. how to have the FAX confirmation report display part of the faxed image. 6. perform the following: 1.local 3. 6. Select [TX Result Report]. 1 . 2. 7. 2.A. 4. Controller 1 Controller 0 Solution ID TAUS0645344EN00 Solution Usage 3 Description How to upgrade the machine firmware. Confirm the user data have e-mail address data. 2.bizhub C450 SOLUTION: In the TECH REP mode. and Image Controller Settings. Solution To print part of the faxed image on the confirmation report. center fold is off center intermittently. 5.adobe. Check the Organization unit and Users. For the STANDARD built in controller the Peripheral setting would be controller 0.adobe. Konica Minolta Business Solutions U. To view the PDF. Set Port Number for LDAP (Default 389) Copyright . Press the Utility/Counter key. 0.

bizhub C450
3. Set Search Base. 4. Set Authentication Method 5. Set Login User ID and Password. Tips to connect to a Windows 2003 Server a. Use Authentication method and set Login Name and password. Anonymous can be access but can not browse the data. So, 'Check LDAP connection' function status will be successful, but 'Failed to connect to the LDAP server' will be displayed when executing LDAP search. b. In some case, connection will fail even though a correct User ID and Password combination is typed. In this case, please try to set "UserID@domain_name " as Login Name. This problem will happen when there are same user name in different container. In above case, set 'user1@testdomain1' or 'user1@testdomain1.local' as Login Name. c. Global Catalog(Port3268) can be used as LDAP server. d. If Fax number is set in User's record, you can also search Fax number via LDAP on C450. Reference Check the LDAP connection with other 3rd party utility. 1. Download the Softerra* LDAP Browser from http://www.ldapadministrator.com. 2. Install the software. 3. Setup the configuration (Server Properties menu) 4. Check the connection. * Trademark ownership information

Solution ID

TAUS0647293EN01

Solution Usage

3

Description Color scans appear to be washed out or light and do not have correct or saturated colors. Copies look fine. Solution Scans which are produced from the copier are processed in a different manner than scans which are produced to be transmitted or printed. Copier scans are post processed, based on the medium type being copied, as well as preference settings for density, color and screen resolution. Most of these settings are not available from the scanner side, other than color or density. The reason that some colors or densities in a scan may not look correct when viewed in an application or printed is that they are not color managed when being scanned. The scans are created with untagged color. Most scanners come with a specific ICC profile that defines the characteristics of the scanner. When a scan is viewed or printed, this profile can be applied to the image which places the color and density information into the correct color space, based on the scanners characteristics. Without a scanner ICC profile, there is no way of knowing what the correct colors and densities of the scan are. Konica Minolta does not provide an ICC profile for its built-in scanner, as they are typically targeted for use as document scanners. Ifany scanner is to be used for continuous tone images or where optimal colors are required, a scanner profile should be created. A 3rd-party scanner profiling package will be required along with an IT8 Color Input Target for use with the software. Konica Minolta does not have any specific recommendations for this software,or howanICCprofile can be applied.

Solution ID

TAUS0647492EN00

Solution Usage

3

Description A file printed from the PC using the printer driver with Output Method set to Save in User Box does not allow the file to be listed using the PageScope Web Connection. Solution CAUSE: The file from the driver is not an image file, it is a PRN file. The Web Connection utility is designed to only display PDF or TIFF. SOLUTION: Retrieve the Save in User Box print file from the engine operation panel. Note: The Save in User Box and Print function is the same.

Solution ID

TAUS0647545EN00

Solution Usage

3

Description EEPROM IC40 missing. Solution CAUSE: Shipped back with old board. SOLUTION: Please completed BRU form (Microsoft* Word format) to the following address: KMBS 550 Marshall Phelps Rd Windsor, CT 06095 Attn: C105 - Clinton Marquardt * Trademark ownership information

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

21

bizhub C450
Solution ID TAUS0647925EN00 Solution Usage 3

Description How to perform trouble reset (to reset a trouble code). Solution To perform trouble reset, do the following: 1. Turn OFF Main Power Switch. 2. Turn Main Power Switch ON while pressing the Utility/Counter key. 3. Touch [Trouble Reset]. 4. Check to make sure [OK] is on the display. 5. Turn OFF the Main Power Switch and wait 10 seconds, then power the unit ON.

Solution ID

TAUS0648072EN00

Solution Usage

3

Description Image loss specification. Solution The image loss specification is 4.2mm lead edge and 3mm front, rear, and trail edge.

Solution ID

TAUS0648084EN00

Solution Usage

3

Description How to allow LDAP Search with E-mail manual entry set to restrict. Solution CAUSE: Early firmware and new dipswitch setting. SOLUTION: Install bizhub C450 MFP Special firmware version 69_GCB available on the [[FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com]]. The new firmware provides a software dipswitch setting to allow the LDAP Search icon on the operation panel when the Allow Manual Email entry is set to Restrict. Service Mode System2 Software Switch Setting Switch No: 23 Bit Assignment: 00000001 HEX Assignment: 01 Click "FIX" key and "END" key. Turn OFF/ON the main power supply. -DetailUtility Administrator Setting Security Setting Security Details Manual Destination Input: Restrict When the above-setting, the LDAP key in [Scan Address Book] is displayed.

Solution ID

TAUS0648239EN00

Solution Usage

3

Description How to change the count for 11x17 to two. Solution To enable two counts on the total counter for 11x17 paper, perform the following: 1. After entering TECH. REP. MODE, enter the Security Mode by pressing Stop and then 9. 2. Select [Counter Setting]. 3. Select [Mode 2] . 4. Select [A3/11x17]. 5. Select [End] and [Exit] to return to main screen.

Solution ID

TAUS0648354EN00

Solution Usage

3

Description When the utility/counter button is selected, only the Check Consumable Life indicating selector button is there, One-Touch registration, User Setting, and Administrator Settings are missing. Solution CAUSE: The machine is busy performing a function in the background that is not displayed such as transferring a scan or waiting to dial a fax. SOLUTION: Check under job list to determine what function is being performed. Jobs can be deleted or wait until the function is performed.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

22

bizhub C450
Solution ID TAUS0648680EN00 Solution Usage 3

Description CDC30 error code at power up. Solution CAUSE: Failed NOVRAM SOLUTION: Please send the failed NOVRAM and the completed BRU form (Microsoft* Word format) to the following address: KMBS 550 Marshall Phelps Rd Windsor, CT 06095 Attn: C105 - Clinton Marquardt * Trademark ownership information

Solution ID

TAUS0648761EN00

Solution Usage

3

Description FK502, Unable to send Faxes Solution Cause: The Fax is set for Pulse dialing. SOLUTION: Change the Pulse dialing to PB dialing. To change the setting perform the following; 1. Access the Administrator mode. 2. Select [8. Fax Setting]. 3. Select [Telephone Line Settings]. 4. Select [PB]. 5. Power the copier OFF/ON.

Solution ID

TAUS0648781EN00

Solution Usage

3

Description Errors when trying to flash firmware on a CF card. Solution CAUSE: The CYGWIN utility was not obtained from KMBS. SOLUTION: The complete CYGWIN utility is available for download from the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com]]. Other versions of the CYGWIN utility obtained from locations other than KMBS may not be the complete version, have caused errors, and will not be supported.

Solution ID

TAUS0648993EN00

Solution Usage

3

Description How to create a signature Booklet with Microsoft* Office Word/Publisher 2003 and the PostScript* driver. Solution From the document: 1. Select File/Print/Properties. 2. Set the original size to 8.5x11 and the Output size to 5.5x8.5. 3. Select the Layout tab. 4. In the Combination box select booklet. 5. In the Center Staple and Fold box, select Center Staple and Fold. 6. Select Ok and Ok to print. * Trademark ownership information

Solution ID

TAUS0649395EN00

Solution Usage

3

Description Unable to connect with PageScope Box Operator to C450 Standard Controller. Solution CAUSE: Incorrect settings. SOLUTION: Ensure that, on the C450, in Admin Mode, Network Setting - PSWC is set to Enable and that in Admin Mode - Security Setting - Mangement

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

23

2. Login Name.com (dc=nssg. Select #2 Setting Up LDAP.dc=konicabt. Select OK. close. This is the IP address of the Domain Server where the Global Catalog Active Directory lies (12. Select OK. Enter a name (preferably one on the Active Directory). close. Select #5 Network Settings.Enter Administrator mode. 5. originals jam frequently.. If unable to connect as Public User. From here you should be able to perform an LDAP Search if all fields are set up correctly and case sensitive checked. This is set to Disable. 12.bizhub C450 Function Set . 6. Select the FWD.56). You should be on screen ¼ Server Address.adobe. Select the Scan button on the operation panel. 8. 4.button to go to screen 4/4. Perform the following: 1. Select the FWD.dc=com).html| URL http://www. Select the Address Book tab.button to go to screen ¾. Maximum Search Results is defaulted to 100. This is a partial combination of the Domain name/User sign in. Port is at 389. 3.konicabt. Inquire with the IT Network Administrator for this information.com/products/acrobat/readstep2. Solution Copyright .1. Password. perform the following: Note: Following is an example. DF601 Spacer Kit Installation . Solution ID TAUS0649512EN01 Solution Usage 3 Description DF601.html]] * Trademark ownership information Solution ID TAUS0649576EN00 Solution Usage 3 Description Where is the 4 pin connector for a Hecon device located on the C450. press the Utility button. Dynamic Authentication. enter the Administrator Password (12345678) and select OK. on the net work (nssg\d709XXX). SOLUTION: Order the DF601 spacer kit (p/n 9981000328FOC)and install it according to the NOTE: This FOC program is available through March 8 th 2007. Select LDAP Search.S. Breakdown the domains address name and enter it here with the following example of nssg. Solution CAUSE: Stepping motor driving transport belt does not rotate properly due tofriction between the belt and the glass. Select Basic Search.com/products/acrobat/readstep2. Search Database. Select #1Enabling LDAP.button to go to screen 2/4 Enable SSL is OFF. 5. Acrobat* Reader must be installed. 4. If this function is enabled. May 2007 24 . Select # 7 LDAP Setting. 11. 2.A.3. a specified user name and password is necessary. 9. 6.Network Function Set is set to Allow. 10. this will prompt you for your User ID and Password before you can perform an LDAP Search for the Address Book. 7. Select OK. Inc. turn on LDAP functions. Select #7 LDAP. This is the Domain name (konicabt). Solution ID TAUS0649477EN00 Solution Usage 3 Description How to setup LDAP Solution To set up LDAP. General Settings is set to Simple. 1. Select # 5 Network Settings.adobe. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Note: To view the PDF. Initial Settings for Search Details are all defaulted. Timeout default is at 60 seconds. This is client password that you would to sign in on the network (****) Domain Name. 13. Select #3 Administrators setting. 3. Select the FWD. Konica Minolta Business Solutions U.

This is specification. Select INITIAL SETTING. the four pin adapter is located behind the panel Solution ID TAUS0649740EN00 Solution Usage 3 Description Is Proof Copy available with a key counter installed? Solution No. perform the following: 1. Go to Service Mode. How can this be corrected? Solution To correct the CD251 error code.S. Proof Copy is not available when a key counter is installed. Solution ID TAUS0654748EN00 Solution Usage 3 Description P5: IDC Sensor [Front] Failure. a CD251 error code is indicated on initialization. Solution CAUSE: Incorrect initial settings saved in the users mode. Drop Down the left side door 3. SOLUTION: Restore the factory intial settings and then program the initial settings as the end user desires. Reboot Copier. 6. 3. Solution ID TAUS0651668EN00 Solution Usage 3 Description Second side is blank when duplexing after upgrading to version A7 firmware. 2. Select [2. 9. To restore the factory initial settings perform the following: 1. 1. Solution To increase the auto reset time. 7. 3. 5. END. perform the following: 1. UNSET Fax (Sub). Select [1. Solution Copyright . Select FACTORY DEFAULT and press OK. 6. Set the time to OFF or increase up to 9 minutes. 3. Inc. Press the UTILITY/COUNTER button. UNSET JPEG. Press the Utility key. UNSET local I/F. 4. May 2007 25 .. Select [System Auto Reset]. 8. 5. User Setting]. 2. Select CLOSE twice to exit. Remove the panel on the left. System Setting].A. Remove Finisher 2. 5. Option Board Status. System 2. 4. Konica Minolta Business Solutions U. Select [4. EXIT Service Mode.bizhub C450 The adapter for the Hecon device is located on the left side of the machine. Solution ID TAUS0650801EN00 Solution Usage 3 Description How to increase the auto reset time. Reset Setting]. Solution ID TAUS0652685EN00 Solution Usage 3 Description After upgrading the C450 with 'Phase 2' software. 2. 4. On the display select USER SETTING.

and Network Function Setting. requires reboot to recover.30-COC0 OEM: DLBT0700192EN00 Ver. Adjust the cleaning pad so that belt was being cleanded completely 7. Check the HV1 connector for proper connection and correct as necessary If value is 1. no printing and cannot browse.03/Ver. perform the following: 1.03/Ver. Press the Utility button.30-COC0 IC-203 (bizhub PRO 920) DLBT0700193EN00 Ver. Clean PC8 [IDC /Registration Sensor /1] and PC9 [IDC /Registration Sensor /2] 3.I8) bizhub C250 DLBT0700567EN00 (Phase3.I8) bizhub C352 DLBT0700466EN00 (Phase3. Solution ID TAUS0658258EN06 Solution Usage 3 Description Intermittent No Reply from PING. 2.bizhub C450 CAUSE: Multiple issues can cause this error. Change PWB-MC and replace BRU Chip [IC40] from old board 8. [Level History 1] to check the IDC value. May 2007 26 . Clean the surface of the Transfer Belt 2. IC-611 (bizhub PRO 1050) OWN: DLBT0700188EN00 Ver.20-COC0 IC-202 (bizhub 600/bizhub 750) DLBT0700429EN00 Ver.03/Ver. Select Exit.. Solution CAUSE:A vulnerability was corrected in early firmware where excessive SMB traffic can causethe NICto drop off. change PC8 or PC9 6. and select [State Confirmation]. Transfer belt was not being completely cleaned during the stabilizaion process SOLUTION: Verify the following items: 1. Set to Allow.03/Ver. IDC2=PC9 5. 3. Security button. Management Function Setting.0V or less.A. Flash Copier with current Firmware Solution ID TAUS0657135EN04 Solution Usage 3 Description TWAIN driver does not connect to the MFP. run an image stabilization sequence.I8) bizhub C252 DLBT0700463EN00 (Phase3. IDC1= PC8. 30-CH bizhub 360 DLBT0700787EN00 bizhub 420 DLBT0700784EN00 bizhub 500 DLBT0700786EN00 bizhub C450 DLBT0700461EN00 (Phase3.S. Konica Minolta Business Solutions U. SOLUTION: To set the Network Function setting to 'Allow'.03/Ver. SOLUTION:New firmware is released and posted for the following models to correct this issue.I8) Copyright . Reconnect sensors PC8 and PC9 4. Solution CAUSE: Improper Network Function setting. Inc. Select Administrator mode. 4.I8) bizhub C351 DLBT0700465EN00 (Phase3. Open and Close the Left Door.

0.adobe. 0. 4. If the issue is not resolved by the new firmware.I8) Notes : 1.A. Touching all four crosses will turn the Start key ON in green. Inc. If 600/750/920. Solution ID TAUS0642748EN00 Solution Usage 2 Description Administrator Mode password. Stop. The latest version firmware and system software is available via the Konica Minolta Download Selector. Using the tip of a pen or similar object. here are the first items to confirm and provide. a. perform the following: 1. Currently. Press Stop. Press Details 3. switches or hubs involved on the network segment(s) that aretrying to utilize the machine? What types of ‘special’ applications are utilized by people who print to the device? b. Press Utility/Counter 2. please obtain details to further the investigations.03/Ver. Solution To enter the Service mode. Adobe Reader® must be installed. Provide answers to the following questions: What type of network environment is the customer using? What is the network speed of the network? What is the NIC speed on our engine? When the device goes down can it be pinged? Browsed to? What protocols are on the network? Is the machine in a power save or sleep mode at the time of failure? Does the machine have a static address or is it dynamic? How often does the incident occur? Are there any routers. Press Utility/Counter 2. 1 Solution ID TAUS0642285EN00 Solution Usage 2 Description How to enter the Billing Setting mode. Select Touch Panel Adj. Solution To enter the Billing Setting mode. Press Stop. touch the four crosses (+) on the screen in sequence. 0. 9 Solution ID TAUS0642287EN00 Solution Usage 2 Description How to adjust the touchscreen. 0. Press the Start key. Firmware and more'.html Solution ID TAUS0642284EN00 Solution Usage 2 Description How to enter the Service mode. Solution To adjust the touchscreen. Press Details 3. Note: Use care not to damage the screen surface with the tip of the pen. 3. Perform an Ethereal network packet capture. 1 4.com/products/acrobat/readstep2. Konica Minolta Business Solutions U. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.bizhub C450 bizhub C300 DLBT0700464EN00 (Phase3. Press Stop. Press the Accessibility key. Stop. 0. Solution Copyright .S. 5. The order of the crosses is not important. Refer to the attached PDF for reference. Instructions are attached. 2. 2. you can perform a hyperterminal session and set transfer to text to create text file that shows the controller's activity. May 2007 27 .. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. 3. perform the following: 1. 0. c. To view a PDF. Drivers. perform the following: 1.

and the above procedure will have to be repeated. SCANNED DOCUMENT RECEIVED FROM and then random characters instead of the text. Select SYSTEM SETTING.konicabt.bizhub C450 The C450 uses a different default Admin Mode password then the C350. it will override the above. Select [End]. 4. Example: A value 00000111 (decimal equivalent 07) will give you 7 redials.S. Select network setting followed by E-mail setting.EXE) or higher firmware to correct this bug. And if it is changed and reduced here… example: It’s at 7 redials and you reduced to 5 redials.A. 6. Select the ADRESS 000b0001 using the left/right arrows. Solution To set the default reset mode perform the following: 1. Firmware is available on the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. 7. Inc. 4. Select theDATA and enter the value of the redials that you would like using the key pad and arrows. FAX SETTING in the ADMINISTRATOR MODE. Solution ID TAUS0642934EN00 Solution Usage 2 Description How to set the default reset mode. 3.com]]. Solution CAUSE: Early firmware had a bug that did not allow authentication in a Windows 2003 Server environments that had more than one logon server. May 2007 28 . Solution To increase the redials (0-7). Konica Minolta Business Solutions U. Select [Function Parameter Setting]. When the address and value have been set. SOLUTION: Either increase the binary division size or disable binary division. The default is COPY. perform the following: Enter the Service Mode. Copyright . select [Decision]. 3. Solution CAUSE: Binary division is set to a size that is small enough that all emails are divided. Select RESET SETTING. On the LCD display select USER SETTING. NOTE: The number of redials will now be displayed under the TELLAPHONE LINE SETTING. Solution ID TAUS0642819EN01 Solution Usage 2 Description Fax FK502. Select OK to save. SOLUTION: Install MFP program version 50 (20050616_4037-F000-G00-50-000(00)_CHECKSUM-4FA5. Press the UTILITY button. To change the binary division settings. keypad and the [A] .. there is NO going back to 7. Select E-mail TX (SMTP) and make the desired changes to Binary division.[F] key's. Select the desired Priority mode. perform the following: 1. Select Fax]. The default password for the C450 is 12345678. A value 00001000 (decimal equivalent 08) will give you 8 redials A value 00001001 (decimal equivalent 09) will give you 9 redials. 8. Select the time to reset by pressing the clear button and inputting a new time. 2. 2. * Trademark ownership information Solution ID TAUS0643461EN00 Solution Usage 2 Description Scan to email sends a page with a message. 5. Select SYSTEM AUTO RESET. Press the UTILITY/COUNTER button and then select Administrator setting on the LCD. Solution ID TAUS0643370EN00 Solution Usage 2 Description Unable to authenticate a domain user when the system is configured in a Microsoft* Windows 2003 Server Active Directory environment. How to change the number of busy redials. Enter the administrator password (default is 12345678).

5.adobe.adobe.html]] * Trademark ownership information Solution ID TAUS0644602EN00 Solution Usage 2 Description CD231 at power up. Select [Option board status]. The program looks for the PPD in Pm6\Pm6user\Ppd4. Because the PostScript PPD is being installed. Exit after making the changes.com/products/acrobat/readstep2. How to enable the FAX. Konica Minolta Business Solutions U. Notes: 1.5. Although PageMaker is a Windows (and Macintosh*) program. Solution CAUSE: If the PostScript* driver is loaded under Microsoft* Windows. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.html| URL http://www.S.com/products/acrobat/readstep2. Solution ID TAUS0644680EN00 Solution Usage 2 Description Power requirements.A. The PPD must be installed manually on a Windows PC. Solution CAUSE: This code is not list in the service manual. much the same as it is loaded manually into the System\Extensions\Printer Descriptions folder on a Macintosh.com/products/acrobat/readstep2. Solution ID TAUS0645431EN00 Solution Usage 2 Description Cannot download scanned image from user box. May 2007 29 . For a network installation. Before copying the file. warm up time. the printer's special capabilities are found by clicking on the Features button. 3. start PageMaker. File manager.) to the Pm6\Rsrc\Usenglsh\Ppd4 directory. Note: To view the above PDF. Most likely caused by corrupt firmware.com/products/acrobat/readstep2. make sure that PageMaker is not open. A PCL* Windows printer driver will have its capabilities under a Setup button. Acrobat* Reader must be installed. Solution To enable the FAX perform the following. the path is different. PageMaker may use some other PPD or a generic default. Enter the Service mode. Copyright . Return to the main screen.adobe. 2. To view the PDF. After copying the PPD to the PPD4 directory. The (Driver Name) PPD should show up in the PPD selection of the print dialog box. Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. it does not use a PostScript Windows driver in the typical manner..bizhub C450 5. and first copy time measurements.adobe. etc. See the PDF document PPD Installation For Adobe Pagemaker . 4. PageMaker will not print correctly if the PPD (PostScript Printer Description) is not installed correctly within PageMaker.html| URL http://www. 1. Solution Please click here to see the data for this machine. SOLUTION: With PageMaker 6. the PPD file provided on the Konica disk must be manually copied from the disk (using Explorer.0 and 6. Solution ID TAUS0643911EN00 Solution Usage 2 Description Adobe* PageMaker* not printing correctly. 2.html]] * Trademark ownership information Solution ID TAUS0645185EN00 Solution Usage 2 Description FK502. BTU data. SOLUTION: Reflash the machine firmware to the latest level. Select [Set] for the Fax(Main). Inc. Without proper installation. called General. Select [System 2].

This will place these selected features under this Printer Presets as the printers default for this client.com/en/support/ecddvdvc/creating_iso_image. Inc. Solution CAUSE: This issue was confirmed in early firmware and then corrected. The 128MB compact flash card (p/n 7660403601). and select the printer defaults that you would like in the driver (example: Feature Sets is Colorwise. Browse to the C450 using the PSWC. SOLUTION: CF card can not be larger than 256MB. May 2007 30 . Notes: 1.Create a Nero CD image ( Audio ). .Burn a CD image to CD. specifically Phase 2.com/HowTo. * Trademark ownership information Solution ID TAUS0646138EN00 Solution Usage 2 Description Firmware will not begin to download when the card is inserted and the machine powered ON. [[ISO Recorder Instructions| URL http://isorecorder. Below are instructions for some popular applications: a. and for all applications running by this MAC. b. Writing ISO files to CD-R Most CD-R writing software includes a feature to create a CD from an image file. Hold the Ctrl key while clicking Apply 7. ISO Recorder is a third-party freeware add-on for Microsoft* Windows XP that adds image file writing capability. Konica Minolta Business Solutions U. Solution To set the MAC drivers default values (example C450 standard controller to black & white).alexfeinman.A7 firmware.1 Basic| URL http://www.bizhub C450 Solution If you are experiencing problems downloading scanned images from a user box. Enter User Box Login information 4. Solution ID TAUS0646041EN00 Solution Usage 2 Description How to set the MAC* drivers default values (example C450 standard controller to black & white). please perform the following: 1.jhtml]] c. Northeast Region KMBS.S. Print. select File. Copyright . Select download location. Select User Box 3.htm]]. 2. 512MB will not begin the down load. Solution CAUSE: The compact flash card capacity is too large to be supported. * Trademark ownership information Solution ID TAUS0646398EN00 Solution Usage 2 Description How to create (Burn) a CD from a System Code or User CD ISO file that is posted on the Konica Minolta web and FTP sites. --. SOLUTION: Apply Mass Production Program minimum version released with DLBT0600296EN03.0/Ver.A. It is recommended for use by Microsoft when burning files from the MSDN library. Select the file you want to download 5.DSM Color consultant.x. Roxio* Easy CD Creator v6. Hold the Ctrl key while clicking Download 6. After the selections are made use the drop down on the Presets and select Save as… While holding down the Control key (ctrl)..1 Basic [[Creating an ISO image with Easy CD & DVD Creator v6. SPECIAL NOTE: Solution Submitted by Kevin Szymanik.roxio. NOTE: This is a MAC function. Color Mode is set to Grayscale). Nero* Burning ROM --. Solution How to create a CD from an ISO CD image file. Solution ID TAUS0646362EN00 Solution Usage 2 Description An extra blank page is added to a print job from Adobe* PageMaker* verison 7. try the following: Open a document. click on the Print button with the mouse.

Inc. * Trademark ownership information Solution ID TAUS0646472EN00 Solution Usage 2 Description Unable to duplex 12x18 either in copy or print mode. WinZip* must be installed. Select memory/HDD adj. workstation requirements. 3.S. Solution CAUSE: Firmware bug.winzip. but it is not linked between them. Solution ID TAUS0647292EN00 Solution Usage 2 Description Auto Rotation cannot be turned off Solution This is specification of the machine.0 and 3. It is recommended to download the ZIP and open from the local computer to view.htm]]. 2.adobe.. The parameters. and limitations that are associated with Microsoft* Windows SMB scanning still apply.adobe. Solution ID TAUS0647467EN00 Solution Usage 2 Description When printing multiple copies of a document that consists of 2 or more pages in staple mode. Acrobat* Reader must be installed. This would include later LINUX* versions and Macintosh OS X as well as any other UNIX* OS that has the Samba package loaded on it. Notes: 1.bizhub C450 --. May 2007 31 . Copyright .html| URL http://www. SMB signatures are NOT supported. 2. Note: The latest version system software is available on the Konica Minolta FTP site . SOLUTION: Uncheck the sort (collate) function on the application side. 1. The file can either be saved to disk or opened. Solution ID TAUS0647931EN00 Solution Usage 2 Description SMB scanning compatibility with Macintosh*. 3.A. SOLUTION: Format the HDD. Access state confirmation.Create a Nero CD image ( Data ). WinZip can be downloaded from the [[WinZip website| URL http://www. * Trademark ownership information Solution ID TAUS0647940EN00 Solution Usage 2 Description CD010 at power up. To open the ZIP file(s). Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. scan to SMB in environments running Samba* is now possible. Solution With the upgrade to version A7 on the C450. Solution CAUSE: Both the application and driver have the sort (collate) setting. 2. SOLUTION: Install latest firmware version. Konica Minolta Business Solutions U.com/ddchomea. Access the service mode.com/products/acrobat/readstep2. all the copies are stapled together. Solution CAUSE: Corrupted HDD. Samba versions 2.0 are supported. To view the above PDF(s).com/products/acrobat/readstep2.html]] 3.

The exit tray priority defaults are as follows. 6. Select Administrator Setting. 6. Enter the Administrator passcode and press OK. Select FTP Setting. 3. Solution ID TAUS0648045EN00 Solution Usage 2 Description Half blank copies only when made from the ADF. 2. 5. Select [ADF]. Select Utility/Counter. Konica Minolta Business Solutions U. Select Network Setting. Select the Back arrow 1 time. Solution CAUSE: FTP client is not enabled under FTP setup. 3.S. 12. Select [Exit]. Solution ID TAUS0648646EN00 Solution Usage 2 Description How to set tray priority on the FS-507 Solution You must enter admin mode via the password set. 7. Select HDD format. 8. Width].A. Solution CAUSE: The original tray width adjustment of the ADF is incorrect. Note: If either adjustment shows a Result of NG. Confirm the the Result is [OK]. 5. Copyright . Copy& print jobs default to tray 2. 10. (12345678) default. 7. Solution ID TAUS0648331EN00 Solution Usage 2 Description Scan to FTP one-touches that are created are not displayed in the address book. Select [Max. Width].bizhub C450 4. Select [Min. SOLUTION: Enable the FTP client on the machine by performing the following: 1. go to ADF. Adjust the side guides of the ADF to the maximum distance apart. SOLUTION: Rerun reset and stablizer and color registration. Sensor Check. SOLUTION: To adjust the ADF original tray width. 6. Adjust the side guides to their minimum width apart. Enter the Service Mode. 11. Width should display approximately 33 with the guides fully apart. Adjustment of the potentiometer on the bottom of the ADF tray may be necessary to calibrate the adjustment. Select system setting then select output settings. 5. 4. May 2007 32 . Inc. Confirm that the Result is OK]. in the Service Mode. and approximately 1003 with them in. Press the Start key. 2. Perform both a Physical and Logical format. perform the following: 1. 4. Solution ID TAUS0648034EN00 Solution Usage 2 Description Poor copy quality after replacing the Black IU and performing a Data Clear.. Select On for the FTP Client and exit the Screens. 13. Select [Original Tray Width]. Press the Start key. Select [End]. 9. Power the copier OFF/ON. Solution CAUSE: Data Clear resets the color registration and ATV sensor values.

set the amount before hitting the Proof Copy button. Select ONE TOUCH REGISTRATION.. Either message is O. perform the following: 1. Solution ID TAUS0648674EN00 Solution Usage 2 Description How to make a signature booklet onto 8. Select NEW. Turn on CONFIDENTIAL RX. Enter a NAME. make these settings in either the PS or PCL drivers. Press the UTILITY button. Your CONFIDENTIAL box is now set up.5x8. the control panel prompts to print the remainder of copies or cancel them. just re-enter the same password. Select Center Staple & Fold 3. Solution To set up F code confidential boxes with the FK-502.5x11R paper. May 2007 33 .S. Solution ID TAUS0648853EN00 Solution Usage 2 Description FK-502.button on the display. Solution To make a signature booklet onto 8. Example "tests". *. Solution ID TAUS0648914EN00 Solution Usage 2 Description Blank display. Solution CAUSE: A bad connection between PWB-C and PWB-CF. Example "1234" NOTE: You will get either of the following messages depending on the amount of number used for a password. Enter a PASSWORD."tests". the BOX NUMBER that you entered in step 6. How to set up F code confidential boxes. can multiple copies be made? Solution To make multiple copies of a copy job. 5. Hit the FWD. Select USER BOX.bizhub C450 Faxes and reports dfault to tray 3. 2. 12. 13. 7. ENTER PASSWORD AGAIN. Select Booklet Left Bind 2. Copyright .A. 1. This function is only available on theFS-507.K. OR The message RE-ENTER PASSWORD TO CONFIRM. After the proof copy emerges. #. 10. Select PUBLIC/PERSONAL USER BOX. 4. RE-ENTER PASSWORD……. with no control panel lights on. 11. You should get the message INPUT A PASSWORD FOR THIS COMUNICATION USING THE KEYPAD 0~9.5x11R paper.5 as the Output Paper Size Solution ID TAUS0648745EN00 Solution Usage 2 Description How to enable/disable the Protocol Trace List? Solution SOLUTION: Access tech rep mode and select Fax\List Output\Protocol Trace Output and select your preference. The transmitting fax machine has to have F code capabilities and the following two pieces of information along with the fax number. SOLUTION: Reseat the Wire Harness Assy between PWB-C and PWB-CF. and the PASSWORD that you entered in step 12. 9. 8. 3. Select 5. Konica Minolta Business Solutions U. Example "test". Inc. THE ENTERED COMMUNICATION PASSWORD IS INCORREDCT. Solution ID TAUS0648905EN00 Solution Usage 2 Description When using the Proof Copy feature. Example 9. Enter a box number 1~999999999. 6..

Solution CAUSE: Settings require a change. threshold or judgment between black & white and color copies. May 2007 34 . Solution ID TAUS0649543EN00 Solution Usage 2 Description FK502. 2.bizhub C450 Note: Machine will appear to have no power because the Control Board is unable to detect when the Auxiliary Power Switch is powered ON. Select Administrator Setting and enter the password. Choose Security Details. Select [Line Monitor Sound]. perform the following: 1. auto color sensitivity). and 5 being more towards the color threshold. 3.. one being more towards the black & white threshold. Press Close 4 times to exit. Solution ID TAUS0649218EN00 Solution Usage 2 Description How to adjust the auto color level adjustment (ACS. Select [3. 3. Telephone Line Setting].S. How to turn OFF the fax line monitor sound. 3. Select [8. Solution ID TAUS0650476EN00 Solution Usage 2 Description When copying off the glass. Solution ID TAUS0650877EN00 Solution Usage 2 Description Copier/printer does not recognize 12x18 paper. B/W copies have a gray background. 6. perform the following: 1. threshold or judgment between black & white and color copies Solution To adjust the auto color level adjustment (ACS. Select #5 Auto Color Level Adjustment Select a value 1 through 5 displayed on the screen. 5. SOLUTION: Replace PWB-CF. Press the Auto Paper Select button and select Tray 1. Color copies have a yellow background and look more like a grayscale image. Enter 12x18 and store it for future use. Select the Utility button Select User Setting. To set the security password rules to OFF. 5. auto color sensitivity).A. 2. Select the down arrow to scroll to the next screen. SOLUTION: Manually input the 12x18 paper size. Set Password Rules to Off 6. Konica Minolta Business Solutions U. Select Change Tray Settings and select Custom Size. Solution ID TAUS0651223EN00 Solution Usage 2 Description Passwords for Authentication/Account track must be 8 digits. perform the following: 1. 4. Fax Setting]. 2. 4. Solution CAUSE: Failed PWB-CF. 4. Press OK three times. Enter the Administrator Mode. Select [OFF]. Copyright . Solution To turn OFF the fax line monitor sound. Choose Security Setting. SOLUTION: Set the security password rules to OFF. Inc. Select System Setting. Press Details. 5. Solution CAUSE: Security password rules are enabled.

Go into Service Mode. OK. 2.bizhub C450 Solution ID TAUS0651294EN00 Solution Usage 2 Description CD231 after removing the FK502. Solution Copyright . Click on Direct Input and Enter Manually a New Temp Subject Line. power OFF SubSwitch. 8. Wait a few seconds before powering ON again and send TX Fax. Fax Function Parameter. check the following: 1. Close. power OFF Main Switch. Before pressing START. If more than 10 Temp Subject Lines are required. TIF). System1. SOLUTION: To disable the FAX perform the following: 1. click on Mode Check.e. 2. 4. 3. Select [Option board status]. Return to the main screen. 2. Solution ID TAUS0651422EN00 Solution Usage 2 Description How to change the Subject Line for Scanning to E-mail. 3. Click on E-mail Setting. Enter the Service mode. Konica Minolta Business Solutions U. 4. Solution ID TAUS0651784EN00 Solution Usage 2 Description "Test Pattern Scanning Error" message when perform Gradation High compression adjustment. Solution CAUSE: Failed PWB-MC (control board). all jobs faxed will be reduced onto one side of the page (8. Select [System 2]. Solution CAUSE: The option board status is still set for a FAX board being installed. Address Book.5x11). Solution ID TAUS0652254EN00 Solution Usage 2 Description FK502. May 2007 35 . JPG. 9. User Setting. click on Initialization. select Factory Default. Go into Fax. Marketing Area set to US. the image is reduced. 5. Highlight on the E-mail to send. Solution CAUSE: After upgrading the firmware to version A7. press Start. go into Utility/Counter. 4. the Account Track user's name is displayed in the Header Information instead of the FK502 sender's name. Inc. perform the following: 1. Select the One Touch E-mail Entry and perform the preset (i. PDF. 5. SOLUTION: Replace the PWB-MC board (p/n 4037 7803 01) Solution ID TAUS0652175EN00 Solution Usage 2 Description When faxing a full page. Fax Target is set to US.A. 3. YES... Select [Unset] for the Fax (Main). Solution To change the Subject Line for Scanning to E-mail. when the Account Track is enabled. Close. Once finished. 6. 7. Click on Scan.S. Click on Subject [10 pre-sets will be seen]. Enter FAX mode. perform the following: Note: Up to 10 Preset Subject Lines can be set up through PageScope WebConnect. SOLUTION: To correct this.

0. Enter the Service Mode. 3. Furthermore. Manual Destination.[F] to change the letters and the numeric key pad to change the numbers. 2. please follow the step-by-step instructions then 1. Click on Utility/Counter. SOLUTION: Ensure that the hard drive is installed in the Tech. Press Utility/Counter b.A. Change the selection to 'Allow'. Security Details. Select Fax]. 0. Copyright . Bit 6 (0X000100) is set to 0 (OFF). Select the data and enter a value for "X" using the binary numbers. Solution ID TAUS0653348EN00 Solution Usage 2 Description Scanning 8. with an odd number of pages. Select [End]. perform the following: 1. the C450 paper tray must be designated as letterhead. * Trademark ownership information Solution ID TAUS0652442EN00 Solution Usage 2 Description Single Page and Multi-Page are missing from the Scan Setting screen that appears after the File Type is selected. Solution ID TAUS0653290EN00 Solution Usage 2 Description The Direct Input tab for scan or fax is missing from the copier control panel. 4. is printed on the backside side of the letterhead paper. Select Initial Setting. 5. 6. Setting "X" to 1 (ON) this fixed value will now use the header information set in the administrator mode = Fax = Header Information. SOLUTION: Log in as Administrator on the copier and select the following: 1. Select [Function Parameter Setting]. Solution CAUSE: The Direct Input tab needs to be activated in the Administrator mode. Konica Minolta Business Solutions U. Solution CAUSE: Upgrade to 'Phase 2' firmware. the print driver (PCL* or PostScript*) must also be set with paper tray as letterhead. 3. perform the following: a. SOLUTION: To set software switch 000B0039 Bit 6 (0X000100) to a 1 (ON).bizhub C450 CAUSE: Software switch setting 000B0039. HDD. Select User Setting. 0. Solution ID TAUS0652271EN00 Solution Usage 2 Description The last page of a duplexed print job. 1 d.5x11 and Copier shows 11x17 Full Bleed when scanning..S. Press Details c. 7. May 2007 36 . Solution CAUSE: The hard drive is not selected or installed. 3. 6. When the address and value have been set. then power ON. Mode under System 2. wait about 5 seconds. SOLUTION: After upgrading to Phase 2. Inc. To enter the Service mode. Select address 000b0039 using [A] . Stop. Power OFF the copier. SOLUTION: To properly duplex print onto Letterhead. 4. Security Setting. 5. Select Factory Default and click OK. select [Decision]. Press Stop. Solution CAUSE: The C450 paper tray is not desiginated as Letterhead paper. Note: The position of X is Bit 6.

bizhub C450
Solution ID TAUS0653576EN02 Solution Usage 2

Description PC102/PC202 paper misfeed. Error code 1301 when feeding from Tray 3 or Tray 4. Solution CAUSE: The roller fails to pick up the paper because the pick-up roller does not fall all the way down to the correct position to feed paper. Close observation shows that the edge of the lever does not come over the rib on the cassette and the rib does not push the lever upward enough. SOLUTION: To correct this issue please follow the steps outlined in bulletin 5505 which is attached to this solution. Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html

Solution ID

TAUS0654532EN00

Solution Usage

2

Description FK502, sends 8.5x11 faxes as A3 after upgrading to Phase 2.01 firmware. Solution CAUSE: The intial setting of the fax needs to be initialized to the factory default. SOLUTION: To set the initial setting of the fax to the factory default, perform the following: 1. Press the Fax key. 2. Select Utility. 3. Select User Setting. 4. Select Initial Setting. 5. Select Factory Default. 6. Power the machine OFF/ON with the main switch.

Solution ID

TAUS0654574EN00

Solution Usage

2

Description Gray box after installation. Solution CAUSE: Installation procedures were not completed properly. SOLUTION: Complete the installation procedures thoroughly: 1. Adjusting Touch Panel - Press the Accessibility key, Touch Panel Adj. 2. Setting Gradation Adjustment - Go into Service Mode, Image Processing Adjustment, Gradation Adjustment. 3. Touch High Compression Mode and press Start [perform 3 times]. 4. Touch Gradation Mode and press Start [perform 3 times]. 5. Touch Resolution Mode and press Start [perform 3 times]. 6. Date/Time Setting - go into Service Mode, Press Stop, 1, 1, 4, 4, Clear. 7. Go into Utility/Counter, Administrator Setting, System Setting, Date/ Time Setting. 8. Install Date - go into Service Mode, System 1, Install Date. 9. Serial Number Input - go into Service Mode, System 1, Serial Number [If Serial Number is already there, Clear and re-enter it]. 10. Unit Change - go into Service Mode, System 2, Unit Change. 11. List Output - Please Load 8.5x11 Landscape paper on Tray 1, go into Service Mode, List Output, and Touch Machine Management List and press Start. 12. Press Adjustments List and press Start. 13. Press Service Parameter List and press Start. 14. Press Fax Setting List and press Start.

Solution ID

TAUS0656678EN02

Solution Usage

2

Description AUTHENTICATION FAILURE is displayed; User Authentication with External Server set to Active Directory, DNS and Time configuration is confirmed. Solution CAUSE: When utilizing Active Directory User Authentication, Microsoft 2000 and 2003 Servers switch from Kerberos over UDP to Kerberos over TCP when the user's PAC data exceeds 2000 bytes to ensure data integrity. This likelihood increases when the user is member of more than several groups in the domain typically seen with large accounts, IT staff, VP and others. SOLUTION: Upgrade the engines firmware to specialROM version GCt_G04, with download name20060828_4037-F000-GCt-G4-000(00)_CHECKSUM-52C0.EXE as referenced in DLBT0602273EN00. This new special ROM supports Kerberos over TCP and is available on the ftp site. Note: Privilege Attribute Certificate(PAC) is strictly used in Windows 2000/2003Kerberos authentication. Contains information such as the user’s Security ID

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

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bizhub C450
(SID), group membership SIDs, and users’ rights on the domain. Our problems were related to when the user belongs to multiple groups within the domain, the data expands proportionally and the OS changed to TCP. Our original firmware only supported UDP.

Solution ID

TAUS0657368EN03

Solution Usage

2

Description C450 Pop-up PostScript driver 2.31; account track does not function when using pop-up option and printing mixed size PDF documents. Solution CAUSE: Erroneous bug with C450 PostScript Pop-up driver version 2.31 in how it interacts with the printing of mixed size PDF documents. The print job will not print and the Job history on the C450 will indicate"no account set for group auth". This issue only occurs when utilizing the pop-upoption;account trackprinting will function if entered manually under the printers properties. SOLUTION: A new C450 PostScript Pop-up driver version 3.30 is now available that corrects this problem. This driver is available from the SSD support home page; 1. Login in via www.mykonicaminolta.com 2. Select Service/Logistics 3. Select SSD 4. Select SSD Home page 5. Select the Driver/System code/Firmware/Eproms.

Solution ID

TAUS0657373EN01

Solution Usage

2

Description In Microsoft® Publisher 2002/2003, publications/records are not individually collated and stapled when duplexing and using the mail merge feature of Publisher. Solution CAUSE: Registry edit required. WARNING: Incorrectly editing the registry may severely damage the system. Before making changes to the registry, back up any valued data on the computer. Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly. SOLUTION: Microsoft® Publisher can be enabled to individually collate, staple and duplex publications/records when using the mail merge feature of Publisher through a registry edit. This can be done either manually or by a script. To manually edit the registry, open the Registry Editor by clicking Start, click Run, type regedit, and then click OK. Go to: 1. HKEY_CURRENT_USER\Software\Microsoft\Office\ \Publisher\Printing. 2. Right-click on the Printing folder, select New=>String Value. 2. Create new "string value" called: NumberOfRecordsPerBatch. 3. Double-click and set the Value Data to 1. Instead of grouping records together into groups of 10 (Publisher default) to send to the printer, the records are now sent in groups of 1 (i.e., each document is sent separately). Note: A value for this size setting can be set between 0 and 99999. To update the registry 'automatically' from a script: 1. Download the script from http://ed.mvps.org/20031Rec.reg . 2. Save the REG file to the Desktop. 3. Double-click on the icon, and then click on Yes to the question, 'Are you sure you want to add the information in C:DOCUME~1\administrator account \Desktop\20031Rec.reg to the registry?' 4. The new value will be added to the registry. Notes: a. Refer to Windows registry tips and guidelines PDFfor additional information (see attached). b. To view the PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html

Solution ID

TAUS0657485EN01

Solution Usage

2

Description Print jobs using Quark Xpress 7.01 or 7.02 will not print to any Fiery controller.

Solution CAUSE: There is a compatibility issue with 7.01 and 7.02 when printing through any Fiery based Macintosh OS 10.4x print driver. SOLUTION: EFI has released new drivers to correct this issue but only for the IC402 and the IC406. IC402:DLBT0700428EN01 IC406:DLBT0700312EN02

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

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bizhub C450
Note 1: The latest drivers are available on the SSD Downlaod Selector Search Page. Note 2: If your customer has a controller other than the IC402 or the IC406, then please establish a new ticket and reference this solution ID number. This will allow us to communicate the field impact of our provision.

Solution ID

TAUS0657673EN00

Solution Usage

2

Description Jamming or skewing from the paper trays Solution CAUSE: Printer resist loop adjustment has not been performed. SOLUTION: Enter Tech Rep mode and select Machine Adjust, then Printer Resist Loop. Try different valuesand test,Set the value that resolved thejamming or skewingproblem.

Solution ID

TAUS0657844EN00

Solution Usage

2

Description The attached document explains the differences between Span 1 and Span 2 Solution See attached document.

Solution ID

TAUS0700458EN00

Solution Usage

2

Description Image unit has failed. There is a noticable gray background on all the prints and copies. Solution SOLUTION:Escalated to Engineering: The SSD has escalated this issue to the Engineering Center at KMBS. The Engineering Center has requested the following items be submitted for every machine experiencing this problem: 1. Machine Management Lists 2. Image Unit Lot number. 3. Life Counter of Image Unit. 4. If possible please return the defective image unit to the following address: KMBS 550 Marshall Phelps Rd Windsor, CT 06095 Attn: Clinton Marquardt NOTE: If you are viewing this solution via the web, pleasecall the SSD Hotline and open a ticket.

Solution ID

TAUS0700463EN00

Solution Usage

2

Description How tocorrect faded copies. Solution There are a number of reasons for faded copies, and the following procedures could help to troubleshoot: 1. Print the Halftone internal prints, one for each color. 2. Change Transfer Belt. 3. Check Second Image Transfer Roller and replace if deemed necessary. 4. Perform a Reset + Stabilize 3 times. 5. Check Print Head and replace if deemed necessary. 6. Check High Voltage Unit and replace if deemed necessary. 7. Check Printer Control Board and replace if deemed necessary. Part Number Item 4038-0777-00C250 Transfer Belt 9J06R70400 C252/C300 Transfer Belt 4049212 C351/C450 Transfer Belt 4038-0778-00 C250 Print Head 9J06-R727-00 C252/C300 Print Head 4038-6203-02 C250 HV1 9J06-6203-02 C252/C300 HV1

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

39

Solution CAUSE: Incorrect firmware level. 7. Touch Direct Input tab.Click on Share and then (Click 'Continue' to the 'Windows needs your permission to Continue' message).S. please establish a ticket via either the web or by calling our contact center at 1-800-825-5664.. 6. 3. For phone advisors. 5. Touch Scan to SMB. 7.bizhub C450 4037-6201-01 C351/C450 HV1 Solution ID TAUS0700835EN04 Solution Usage 2 Description Print jobs do not print when vendor mode is enabled. 5. Press the Scan button on operation panel. click on Public Folder Sharing. Solution ID TAUS0642288EN00 Solution Usage 1 Description How to change the scan file format. Create the folder and set to share. Konica Minolta Business Solutions U. Solution CAUSE: The incorrect original type is selected. go to http://www. 2. In the host name field enter theTCP/IP address of the target PC. change. in the User ID field enter the valid workgroup or domain User Name. Click on 'Turn on sharing so anyone with network access can open. If viewing this solution via the web. please attach to this solution so that an automatic email will be sent to the technician when this solution is updated. Solution Microsoft® Vista™ has a Public Folder Sharing function to make the setup easier than the previous OSs. 6. Once a ticket has been established an E-mail will be sent when this solution is updated. 3. 4. Select Properties. Click on the 'This Computer' icon in the Network and Sharing Center to display the available hard drives or local disk(s). 4. 9. Click Apply (Click Continue to the 'Windows needs your permission to Continue' message). In the Destination Folder enter the shared folder name. May 2007 40 . Solution Copyright .Right-click on the new folder and select 'Share…In the File Sharing' dialog box. Press Start.microsoft. In the Password field enter the user Password. and then under the Sharing and Discovery title. and create files'. 2. Inc. Make sure the desired user(s) are displayed and/or added as needed. 8.Double-click on the desired disk and create a new folder. Note : For more information on Microsoft® Vista™ File and Printer Sharing technologies.mspx Solution ID TAUS0642286EN00 Solution Usage 1 Description Poor copy quality when copying certain originals.com/technet/network/evaluate/vista_fp. At the engine (direct input): 1. Right-click on the Network icon on the desktop. SOLUTION: Change the original type under the Quality/Density tab on the control panel LCD. 8. A previous solution that stated the H5/H6 firmware corrected this issuewas incorrect.A. Follow the procedures below. SOLUTION: The firmware that enables this function will be available mid April 2007. Solution ID TAUS0701261EN00 Solution Usage 2 Description How to set up Scan to SMB in Microsoft® Vista™. End the call with call code "escalated to Japan". In the Network and Sharing Center. At the Workstation/PC: 1.

5. Press [Exit] on the Sub-area.] (The Fax Number of the other Party to which a document received is to be forwarded). Press [OK] then [Close] keys. press [Cancel]. Solution To enable and set up the Fax Forward (TX) Feature after installing the Fax Option on the C450. If somebody attempts to intrude from outside via the fax line or send data that cannot be decompressed as fax data..S.When wanting to stop the setting. 7.bizhub C450 To change the scan file format.Pressing [Address Book] allows specification of [Forward Dest. Communication with the fax lines uses only fax protocol and does not support other communication protocols. . . Press [Administrator Setting] key. Which pins remain exposed? Solution SOLUTION: The top four pins of the HDD remain exposed. perform the following: 1. 3. See "Selecting One Destination" on page 3-21.Forward & Print (If TX Fails) = The received document is transferred. the ribbon connector does not cover all pins on the HDD. Press [Forward TX Setting] key. 6. Grasp the handle. Solution ID TAUS0642907EN00 Solution Usage 1 Description Can access to a network be gained through the fax line? Solution Access to the network can NOTbe gained via the fax line. [TIFF] or [JPEG]. Inc. Konica Minolta Business Solutions U.A. Solution To remove the Transfer Belt Assembly. Press the Scan key. Select [PDF]. Solution ID TAUS0643100EN00 Solution Usage 1 Description How to set up the Fax Forward (TX) to another fax machine feature on the C450. b. [Pause] and [-]. 6.If pressing [C] (clear) the information entered will be deleted. 9. and remove the waste toner bottle. 10. Pull out the Image Transfer Belt Unit. Open the Left Door. 3. If the transfer failed. 2. Enter the Administrator's Password and Press [OK]. Select either the [Forward & Print] or [Forward & Print (if TX fails)] key Note: . 2. 4. Slide out the Image Units (C/M/Y/Bk). Reverse the procedure for installation. Open the Right Door. 7. the event is handled as an error and the communication is blocked. Notes: a.OFF = The received document is not transferred. Press [Function Setting] key.Enter up to 38 digits in the [Forward Dest. .] from [Address Book] that has been registered. perform the following: 1.Use [Tone]. Press [Fax] and then press [Utility/Counter] key. [Compact PDF]. Remove two Screws from the front and rear locks (shiny brackets) of the Image Transfer Belt Unit. 5. perform the following: 1. Note: . . Copyright . Under [Scan Setting] select [File Type].] box. the document is printed 8. . May 2007 41 . . Keep removed Image units covered to protect from overexposure to light. Solution ID TAUS0642987EN00 Solution Usage 1 Description When replacing the HDD in the copier. 3. 2. Press [Fax Settings] key. Solution ID TAUS0642305EN00 Solution Usage 1 Description How to remove the Transfer Belt Assembly for replacement.Forward & Print = The received document is transferred and printed by this machine as well. 4. Turn OFF the main switch. Enter in [Forward Dest.

and detects inch size when set to metric. Inc. Select Option Board Status. Solution PC Faxing is not supported from a Macintosh. Solution ID TAUS0643540EN00 Solution Usage 1 Description Is the machine capable of detecting 8. Select End and Exit to return to copy screen. Set Fax (main). Solution Yes. Konica Minolta Business Solutions U. select Add Recipient. 2. page 17 of the service manual.5x11 and metric size (example A4) originals off the document glass. May 2007 42 . 3. For further information see the Theory of Operation version 1. To Set the Fax (main) option board status perform the following: 1. with the Optional Size sensor installed. 5. under Direct Entry enter Name and FAX Number. Select System 2. * Trademark ownership information Solution ID TAUS0644202EN00 Solution Usage 1 Description FK502. PC Faxing is only available from the Microsoft* Windows PCL* driver. The optional size sensor FD2 is intended to detect metric size originals when set to US inches.S. SOLUTION: Set the Fax (main) option board status in the Service mode. Solution CAUSE: The Add Recipients button on the FAX tab of the PCL print driver was not selected. SOLUTION: From the FAX tab on the PCL driver.. Solution The factory specification allows a maximum of 30 stapled sets to be printed.0.bizhub C450 Solution ID TAUS0643296EN00 Solution Usage 1 Description Is PC Faxing available from a Macintosh*. Solution CAUSE: The Fax (main) option board status is unset. Copyright . 4. not recognized after installing the fax kit. then press OK. at which time the copier control panel will indicate to empty the finisher exit tray. select FAX. Access the Service Mode. Solution ID TAUS0643510EN00 Solution Usage 1 Description Maximum number of stapled sets. Solution ID TAUS0643851EN00 Solution Usage 1 Description PC faxing from the PCL* driver is printing out instead of transmitting the fax.A. * Trademark ownership information Solution ID TAUS0643301EN00 Solution Usage 1 Description What is the default Administrator password for PageScope Data Administrator? Solution The default Administrator password for PageScope Data Administrator 12345678.

fax. SOLUTION: Reflash the machine firmware to the latest level. Solution To select Secure Print perform the following: 1. Follow below. but does not want to have to login for copy mode. Solution ID TAUS0645038EN00 Solution Usage 1 Description JOB HAS BEEN DONE IMPROPERLY message when scanning to email using POP before SMTP or SMTP authentication. Touch item 3 Admin Settings 3. Touch item 4 User Authentication/Account Track 5.K. and Properties. Solution ID TAUS0644841EN00 Solution Usage 1 Description Customer has User Authentication enabled. Touch item 1 General Settings 6. Copyright . At this point. Press the Utility Button on the op panel. Click File. On the Setup Tab click on the Output Method drop down and select Secure Print. refer to the C450 User's Guide [Box Operations]. SOLUTION: Utilize the Public User Access and limit the Public User to Copy only. On the right side find the up/down arrows and touch the up arrow. SOLUTION: Use the FQDN for the Login name (c450@konicaminolta.A. and user box to restrict. 5. 3. Inc. Touch OK to set. Solution CAUSE: User Authentication requires login. Even though the correct paper is loaded in the copier. NOTE: For further details on the box functions of this machine. Konica Minolta Business Solutions U. The users will now walk up to the machine and the login screen is displayed. 2. Even though APS is selected it does not seem to be functioning properly. Scan to email works normally when not using authentication.bizhub C450 Solution ID TAUS0644243EN00 Solution Usage 1 Description How to select Secure Print. Now find the Public User box and touch it to display the Default Function Permission screen. 2. 4.S.local). the document is available and can be printed. and then [Secured Document Box] in Box mode of the machine. After entering the user ID and Password. then ok to set 7. Enter the password 4. Say O. but now there is a Public User button on the touch screen. Enter the user ID and Password in the dialog box that appears. print. Set scan. and then Print. the touch screen will display all the user boxes. 9. Solution CAUSE: An incorrect Login name is input. Solution ID TAUS0645199EN00 Solution Usage 1 Description MATCHING PAPER SIZE IS NOT AVAILABLE. To retrieve the document from the machine. allows immediate access to the copy mode. For the Public User Access set to Allow. Solution Possible Causes: CAUSE: Incorrect paper thickness is set.. When pressed along with the access key. 1. touch the BOX button on the operation panel followed by [System User Box]. Touch item 2 User Authentication Setting. Print. May 2007 43 . then item 2 User Registration 8. SELECT PAPER SIZE message. Solution ID TAUS0644601EN00 Solution Usage 1 Description CC151 at power up. Solution CAUSE: A ROM contents error was detected at start up.

In Microsoft* Internet Explorer or other Browser. then exit to main copier screen. 3.Shortcut then enter the URL. 7. Solution CAUSE: Incorrect access method. Konica Minolta Business Solutions U. Can not access Pagescope Web Connection. May 2007 44 . Change the URL listed to http://C450 TCP/IP Address/index. * Trademark ownership information Solution ID TAUS0646187EN00 Solution Usage 1 Description Login Name and Password must be entered for each LDAP search. Copyright . create a bookmark of the page. This is a normal operation. Select User 3.S. order the FS507. Is the JS601 compatible with the FS603? Solution The JS601 is NOT compatible with the FS603. C450. http://C450 IP Address/index. Solution ID TAUS0645331EN00 Solution Usage 1 Description Bell MT and Gallfans MT fonts do not print correctly (compressed) using Publisher with both the PCL and PS driver with the standard controller. Inc. Solution CAUSE: The machine has firmware below level 50. To check or change the paper thicknesses perform the following: 1. 2.. Solution ID TAUS0645329EN00 Solution Usage 1 Description Unable to access the controller IP address with Page Scope web enabled. Highlight/Select all of the paper trays that should be included in ATS. right-click on the desktop. SOLUTION: Three ways to access Pagescope Web Connection: 1. Right -click the C450 bookmark item and select Properties. http://C450 TCP/IP* Address/index. Select System 4. Printed with visual PS driver to Stand. In Properties on Quality tab. Solution Bell MT and Gallfans MT fonts do not print correctly from Publisher 2002 (On2000 Pro)to C450 Standard. Select the Thickness you want.Auto and Select to Use Printer Fonts Solution ID TAUS0645486EN00 Solution Usage 1 Description JS601. 4. select New. Select PAPER. Select Change Tray Settings#6 Paper Type/Special Size Set. Select the tray you want to check or change. Type the URL. To use the JS601. When creating a shortcut on the desktop. Select Paper Tray Setting 5. Check on Advanced Print Settings -Use only Publication Fonts. GO to File-Print.html 3. for Font Settings select Download Font Format.bizhub C450 SOLUTION: For any paper other than NORMAL you will be prompted with this message. Select Utility 2. Select OK. CAUSE: Paper tray is not setup in Auto Tray Selection SOLUTION: To add the paper tray to the Auto Tray Selection perform the following: 1. Select Auto Tray Selection Setting 6.html in browser. CAUSE: Install level 50 or the latest firmware. 2.A.html. Solution ID TAUS0645889EN00 Solution Usage 1 Description 'URL direct input error' message when trying to access Pagescope Web Connection. In IE select 'Organize Favorites' from Favorites.

Set to PB 5. Select [System 1]. [Exit] to return to the basic screen. Solution CAUSE: A failed CCD. 2. Inch Paper Priority Over A4 tab is missing from the administrator mode. 7. The CCD values displayed with State Confirm. Solution ID Description TAUS0647055EN00 Solution Usage 1 Copyright . Solution ID TAUS0646525EN00 Solution Usage 1 Description FK502. may be normal.. SOLUTION: Perform the following procedure. but will not change even if the light going to the CCD is blocked. [End]. 4. Konica Minolta Business Solutions U. 5. Select Fax Setting 3.A. Select Telephone Line Setting 4. Enter the Utility Mode by pressing the Utility/Counter key. SOLUTION: Replace the CCD (p/n 4037075400). Select screen 4/4. 2. there is no lithium battery in the installation kit (item 5 on the installation instructions). Select [Fax Target]. it will default to Japan. 4.S. SOLUTION: Enter the technician mode. can't input # or * in the transmit number field. Enter the Administrator passcode and select [OK]. Use [+] or [-] to select [US]. 5.bizhub C450 Solution CAUSE: Dynamic Authentication is Enabled. Inc. SOLUTION: To Disable Dynamic Authentication. Select [3. Administrator Setting]. Select [5. CCD Check. perform the following: 1. LDAP Settings]. Solution This appears to be an error in the installation instructions. The code occurs when the projection lamp comes ON. 1. 6. The lithium battery is not required and is not included with the FK502. Select [End]. and perform the following: 1. Select [Marketing Area]. 3. Network Settings]. If the fax is initialized. Select [7. Solution ID TAUS0646652EN00 Solution Usage 1 Description C9401 during warm up. Solution CAUSE: Fax Dialing Method set to Pulse dial 10 pps. 3. Select Close and exit Admin mode Solution ID TAUS0646526EN00 Solution Usage 1 Description FK502. Solution ID TAUS0646714EN00 Solution Usage 1 Description FK502. Select [Disable] in the Dynamic Authentication screen.Enter Admin mode 2. Solution CAUSE: The Fax Target is set to something other than US. May 2007 45 .

1. Konica Minolta Business Solutions U. NOTE: These procedures will not work with all Konica Minolta print drivers as the development of the NT driver may not have been done at the same time as the 2000/XP drivers.. these steps may not work due to differences in design or driver names.mspx Note 1: Microsoft Windows 2000 Life Cycle Support Policy states WHQL has retired the Windows Hardware Logo qualification for Microsoft Windows 2000 in all hardware categories. Solution ID TAUS0647511EN00 Solution Usage 1 Description How to calibrate the standard controller. SOLUTION: The C450 does not utilize POP3 for any communication. Note 2: The Windows XP Professional Drivers are accepted by the Windows 2000 Server as digitally signed and do not provide the unsigned driver warning or block message.A. there is no setting for the POP3 Interval. but these are the procedures to install the driver if it is compatible with this installation method. Inc. Windows XP Professional has the Designed for Windows XP Professional logo. The Windows 2000 driver does not display a warning or block message during installation.com/whdc/hcl/default. Windows 2000 Professional* does not have the Designed for Windows 2000 Professional Logo.S. * Trademark ownership information Solution ID TAUS0647355EN00 Solution Usage 1 Description T-shirt transfer capability. follow these steps from a Windows 2000. Solution CAUSE: Machine specification.or a Windows Copyright . You may also receive error messages when you are managing drivers on a Windows NT 4. Section 1: Installing a Windows 2000 or Windows XP Printer Driver To install a Windows 2000 or Windows XP printer driver on a Windows NT server.0-based printer server from a Windows 2000. Solution Not all 3rd party OEM Windows 2000/XP print drivers can be installed on an NT4 server.or a Windows XP-based computer on your network: Note: If you are using either a Windows NT 4. Therefore.microsoft. Windows* 2003 Server* has the Designed for Windows 2003 Server logo. The POP3 information is used solely for POP before SMTP Authentication if the SMTP server requires it.. but the operating system recognizes and accepts the Windows XP Professional* WHQL driver as digitally signed and does not display a warning or block message during installation. The driver name MUST match between OS versions or this procedure will not function.bizhub C450 WHQL* Digitally Signed Drivers availability. 2. May 2007 46 . Solution ID TAUS0647490EN00 Solution Usage 1 Description POP3 interval setting missing. 4. Solution KMBS offers WHQL printer drivers for the C450 standard controller as follows. but it is listed as "Supported". Reference Microsoft's Windows Catalog and Windows Server Catalog at http://www. Solution ID TAUS0647652EN00 Solution Usage 1 Description How to install a Windows 2000 or XP driver on an NT4 server. Solution T-shirt transfers are not recommended. 3. Solution There is no calibration for the standard controller.0 driver or a Windows 2000 driver that is supplied by a third party. Most of the newer drivers used common names between the different OS versions and should work using these procedures. Windows 2000 Server does not have the logo. T-shirt transfers have been tested and found to cause damage to the transfer and fuser sections of the machine.

Output Setting. and then click Sharing.A. click Run. The job is not printing while it is ripping.bizhub C450 XP-based computer. System Setting. Page print will start printing once the first page is ripped. * Trademark ownership information Solution ID TAUS0647906EN00 Solution Usage 1 Description Paper weight specifications for booklet making. and then click OK. May 2007 47 . Solution The FS603 can only handle 16lb .0 print server (for example: \\Nt4srvname). Konica Minolta Business Solutions U. From the Sharing tab. 2. Solution This is a machine limitation.24lb paper when making center stapled booklets. WORKAROUND To work around this behavior. you may receive the following error message: The printer driver you selected is either not compatible with your current version of Windows. If the Fiery* controller is being used. place the version 3 printer driver's . SYMPTOMS (If an error occurs when trying to manage the printer from Windows 2000 or XP) If you try to manage a Microsoft Windows NT 4. select 1. the symptoms section of this solution should be applied. Click Start. select 2. click Additional Drivers. and then type the Uniform Naming Convention (UNC) path for the Windows NT 4.S. the whole job completes printing on the controller before printing starts. Print/Fax output setting.5x8. After you do this. From Output. Sizes smaller then 5. Inc. Solution CAUSE: Batch print is enabled rather than Page print. verify if it is set for Batch or Page print. SOLUTION: Press the "Utility" button and select menu choice 3. If this function is required then please install the IC-402 Solution ID TAUS0647899EN00 Solution Usage 1 Description Printing does not start right away. you are prompted to provide a path to the driver installation files instead of receiving the error message.inf file in the %SystemRoot%\Inf folder on the Windows 2000-based computer. This action takes you into the printers folder on the remote computer. click the Intel/Windows 2000 option. Right-click the icon for the printer for which you want to add the Windows 2000 driver. 1. From System. Select a compatible driver from the list. or it may not be available. Administrator Setting. 3. After entering Administrator mode.0-based printer server from a Windows 2000-based computer to install an OEM version 3 driver. Solution ID TAUS0647684EN00 Solution Usage 1 Description Cuts of a 1/2 inch of the copy when feeding a 4x6 size original through the Document Feeder and selecting centering in the Image Adjustments. Solution ID TAUS0647879EN00 Solution Usage 1 Description Does the C450 internal print controller support printing via email? Solution The internal controller does NOT support this function. Open the Printers folder. select 1.. Under Printer. 4. or contact your administrator for help. For additional information. Solution ID TAUS0647932EN00 Solution Usage 1 Description Can the job log be automatically cleared after each job? Solution Copyright . This action displays the shares on the remote computer.5 are not recommended to be feed through the Document Feeder and can not be guaranty proper operation.

5x14 pages. without permission of the copyright owner. be set remotely? Solution Using the PageScope Data Administrator Utility. Select either User Authentication and Account Track or Only Account Track. Select [4. Select Configure Authentication Data. In the utility. The Authentication function wizard will display. scan. 2. both size pages are printed onto 8. Solution ID TAUS0648035EN00 Solution Usage 1 Description Can Account Track settings. On the Registering Accounts Screen.S. Set the time to OFF or 1 to 9 minutes. System Setting]. 6. Set the priority mode to either Copy. Under Basic Account Track Information. If selecting Account Track. or works of art. 5. if a fax is received with both 8. Scan. Enter Administrator Password (default 12345678). Solution ID TAUS0647974EN00 Solution Usage 1 Description How to scan to a shared box with Novell* 6. Copyright . 4. Solution CAUSE: Corrupt firmware.5x11 and 8.. Select [2. when recognizing currency. Select [1. Press the Utility key. The machine is equipped with a BRU (Banknote Recognition Unit) which in most cases. May 2007 48 . Solution ID TAUS0648156EN00 Solution Usage 1 Description When fax memory reception is enabled. Solution This application is not supported. Solution ID TAUS0648091EN00 Solution Usage 1 Description Can copies be made while the machine is faxing? Solution Copies can be made while the machine is sending the fax. Inc. 3. Reset Setting]. select the desired Device from the detected Device list. including name and password. or Fax. Then select Output permissions for the Account Track User.5x11 paper.A. Konica Minolta Business Solutions U. * Trademark ownership information Solution ID TAUS0648000EN01 Solution Usage 1 Description How to copy currency without poor copy quality. Solution ID TAUS0648075EN00 Solution Usage 1 Description How to have the machine initialize in fax. enter Account Name and Password. Solution To change the initialization mode. perform the following: 1. select "Input name is Account Name and Password" in order to specify an Account Track password. Select Setup Manually.bizhub C450 The job log can not be automatically cleared. User Setting]. Select Add.5. Select [System Auto Reset]. Solution It is prohibited under any circumstances to copy domestic or foreign currency. 7. will overlay the copy with black toner and display BILL DETECTED. or copy mode.

Select and enable SMB. Create a folder on the root drive. 11. Click the Share this folder radio button and enter a Share name. Select SMB and click next. Right click the newly created folder and select properties. enter only the folder name. Inc. 6. Solution ID TAUS0648201EN00 Solution Usage 1 Description Light copies with a normal image developed on the belt. 5. Select the Network Tab. The print job will not automatically delete after printing.. If the folder is not located on the root drive. Note: The SMB protocol uses TCP. Log out of the Admin mode. Enter the PC name (uppercase) or IP address in the Host Address field. If the PC is a member of a domain. Level History 2. Ensure that the Read Only and Hidden attributes are not checked. 4.adobe. Acrobat* Reader must be installed.S.bizhub C450 SOLUTION: Update C450 firmware to the latest level. VK-501 Vendor Kit (previously announced under separate bulletin) 4. Solution ID TAUS0648343EN00 Solution Usage 1 Description How to automatically have print jobs deleted after printing to a User Box? Solution The print job can be setup to delete Via the web browser when creating the User Box (i. Select the Scan tab. 7. Failure of the 2nd image transfer can be verified with State Confirm. 6. Ensure TCP/IP is enabled. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. enter the User name and Password of a valid domain user account. 10. If the folder is located on the root drive. 3. Save. Click the Sharing Tab. Solution ID TAUS0648314EN00 Solution Usage 1 Description How to set up Windows 2000 for SMB scanning.com/products/acrobat/readstep2. 12 hours. At the C450: 1. May 2007 49 . Note: The latest version firmware is available on the Konica Minolta FTP site . NetBIOS and ARP broadcasts to communicate with the host PC. Select New Registration. Solution At the PC: 1. SC-503 Hard Disk Drive Encryption Kit 3. Note: To view the PDF. 4. Connect to the C450 using PageScope Web connection. Solution CAUSE: A failed HV1 not producing the charge for the 2nd image transfer roller. SOLUTION: Replace HV1 (p/n 4037620101). 12. Konica Minolta Business Solutions U. Solution ID TAUS0648399EN00 Solution Usage 1 Description New Enhancements for the bizhub C450. Add the desired User or Group and assign the appropriate permissions. 9. You must select Highlight the job and select Delete on the display panel. 2. 3. 2. Mixed Originals + Offset See Bulletin #05-GB-095 for details. 8. Enter the name of the SMB registration being created. 13. It should be above 1000. If the PC is in a workgroup. 5. Enter the folder name in the File Path field. Job Erase (Mode 2) 2.A.com/products/acrobat/readstep2. Solution 1.adobe. 1 day). enter the User name and Password of the local user account. and select a reference in the index.html| URL http://www.e.html]] Copyright . ATVC-2nd. Click the Permissions tab. 7. The User ID and password are case sensitive. Enter the Admin mode. Enter the User ID and Password in their respective fields. enter the path to the folder.

S. * Trademark ownership information Solution ID TAUS0648512EN00 Solution Usage 1 Description How to permanently store PCL* fonts and macros on the bizhub C450 print system.) 11) If excessive number of jobs is registered on box application. scan job is being scanned. though the occurrence is rare. Solution From the Publisher document: 1. Note: Please carefully read the documentation that accompanies the utility to become familiar with all of the limitations and requirements of the program. paper loading is requested during original scanning if there is no appropriate size paper in trays. the box administrator setting is also disabled regardless of the account track setting. The utility can be run on Microsoft* Windows 2000. select Center Staple and Fold. 13) Even if F code transmission function is disabled on MFP main body. 4) When user authentication is disabled. 9) When setting compact PDF and box destination at the same time from address registration. the alert appears also on other applications. 1) With Sequence Polling Reception Report: ON and Protocol Trace Auto Output: Always.com]] for this print system. blank Sequence Polling Reception Report may be output. there is no alert to indicate that it is a prohibited combination. the memory capacity does not return to 100%. 10) 2-byte numeric characters cannot be input for user name when registering user from the operation panel. If user name including 2-byte characters is registered. FTP is not printed in the program destination list. 2) If large amount FAX jobs that are received by forced memory reception are all selected and printed. 5. Set the original size to 8. Sequence Polling Reception Report is not output. Solution A download utility is available on the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. (2-byte characters can be input from PSWC. May 2007 50 . Select the Layout tab. user authentication is not possible with that name. 6. 15) Manual reception is not possible if original of other job such as copy. Windows 98 and Windows ME. even if Print Output is disabled. Or. 14) When storing a document in a box. In the Combination box select booklet.bizhub C450 * Trademark ownership information Solution ID TAUS0648446EN00 Solution Usage 1 Description How to create a booklet using Microsoft* Publisher using the PCL driver.5x11 and the Output size to Same as Original. Copyright . In the Center Staple and Fold box. Select File/Print/Properties 2. 5) When machine holds a job. 3) If a job that is accumulated in memory by proof copy in user authentication mode is deleted by Administrator. (Unavailable modes: Copy image/print image .konicabt. print operation stops halfway. Konica Minolta Business Solutions U. 3. Windows XP.E-Mail/FTP/SMB transmission) 8) If transmission fails during broadcasting. 12) If max frame erase amount is set and the unit is changed from inch to metric. Inc. 7) In the service mode. * Trademark ownership information Solution ID TAUS0648672EN00 Solution Usage 1 Description What are the current restrictions or open issues with firmware level 69 on the C450? Solution Remaining malfunctions The following malfunctions will be corrected sequentially by the future versions. CE can enter the service mode. 4. Select Ok and Ok to print.A. F code attached PC-FAX transfer is possible. 6) Even if a FTP program has been registered. The accumulated job cannot be deleted completely. Mode Counter includes items that are not available with C450. recall is started at redial intervals. Once the resources have been downloaded they can be utilized from any operating system. value larger than the upper limit is displayed..

3. 18) In a FAX board equipped condition.. Solution This is normal operation.A. Solution ID TAUS0649195EN00 Solution Usage 1 Description Macintosh* OS 10. Solution ID TAUS0648775EN00 Solution Usage 1 Description Folder Cannot be Found error message is displayed in the Job Log when scanning to FTP.S.com/DownloadSelector/Search. enter a backslash for the File Path.x/10. SOLUTION: when using the Konica Minolta FTP utility.x printer driver is available for the Konica Minolta bizhub C450 standard controller.konicabt. May 2007 51 . User name and Password input is requested when login fails.bizhub C450 16) The total number of pages of PC print jobs that can be received during printing process is limited to 2000. Solution ID TAUS0648751EN00 Solution Usage 1 Description FS507. distinctive ring support.aspx]].4. Copyright .3. FAX function can be used. even if the account track method is ‘Password only’.4.com]] a UserID and Password is required. even if the FAX board setting is set to Not Installed on option board setting.x printer driver support for the standard controller. Solution CAUSE: the file path for the FTP folder is incorrect. Solution The FK502 does not support distinctive ring Solution ID TAUS0648996EN00 Solution Usage 1 Description Can the machine be programmed to increment the total counter more than once for a color copy/print? Solution The machine can not be programmed to increment the counter by more than one for a color copy/print. Konica Minolta Business Solutions U.konicabt. 17) On Real Time Mode TWAIN/HDD TWAIN. Solution ID TAUS0648863EN00 Solution Usage 1 Description FK502. *[Trademark ownership information] Solution ID TAUS0649332EN00 Solution Usage 1 Description How incoming faxes can be sent out to the network by FTP or E-mail. Inc. The optional key counter can be programmed to count 1 to 5 times for a color copy.x/10. The Punch unit option is not selectable via the properties of the driver under the option tab for both the PCL and PS drivers. Solution A Macintosh* OS 10. The driver and supporting documentation is available for download from Konica Minolta SSD Technical Web support driver selector database [[Driver selector site| URL http://techweb. the punch unit is standard on the FS-507 and does not need to be selected under the options tab. All equipment firmware and system code is available for download from Konica Minolta SSD Technical Web support [[Tech Web| URL http://techweb. Note: Be sure to read through the drivers supporting documentation to ensure the bizhub C450 is updated with it's proper firmware to support this driver.

The SMTP server has a size limitation for email attachments. The fuser lamps do not illuminate. SOLUTIONS: 1. F-Code TX settings must be entered on the sending side that match the Box number and password. Inc. FTP or E-mail destinations previously saved to the Address Book can also be selected by choosing the Address Book button. SOLUTION: From the application. May 2007 52 . A FTP or E-mail destination can then be entered. The faxes saved to the User Box will be listed in the User Box. Solution: Replace PWB-C Solution ID TAUS0650074EN00 Solution Usage 1 Description Unable to change the "From address" on Scan to e-mail in Admin mode.bizhub C450 Solution There is not a way to automatically send incoming faxes received by the C450 out to the network by FTP or E-mail. it is necessary to disable PostScript Pass through. Click on the Advanced tab Find PostScript Pass through and set to Disable.A. Smaller size emails are delivered normally. * Trademark ownership information Solution ID TAUS0649985EN00 Solution Usage 1 Description Large size emails are not reaching the intended email address. Increase email size limits set on the SMTP server. 3. Note: The latest version firmware and system software is available on the Konica Minolta FTP site .. 2. The Box number of the receiving station would be entered in SUB Address and the Box password would be entered. Solution POSSIBLE CAUSES: 1. Solution ID TAUS0650051EN00 Solution Usage 1 Description Problem: The control panel constantly reads "Warming up". To send the saved faxes by E-mail or FTP. When Faxing to a specific user box. Copyright . The SMTP server SPAM filter is set to route large attachments to the SPAM folder. incoming faxes can be sent to a specified box. Select File Print. the first page is blank. 4. 1. Exclude the IP address of the machine in SPAM filter settings on the SMTP server. faxes saved to a user box can be routed to E-mail or FTP: In Admin mode = Fax Settings = Function Settings. the User box would then have to be accessed. Solution Cause: Failed PWB-C. These settings are entered when sending a fax by selecting Fax on the control panel = Comm Setting = F-Code TX. These saved faxes can then be sent by E-mail or FTP. Solution CAUSE: When using combination modes with Adobe products. 2.S. However. if Fax RX Setting (PC FAX) is set ON and RX Output is set to Specified Boxes. Highlighting a saved document then selecting the Route button will allow the saved document to be sent to a destination. Solution CAUSE: Firmware Bug. 2. Konica Minolta Business Solutions U. Then enter the Printer Properties. SOLUTION: Upgrade the machine to the latest firmware. Solution ID TAUS0649342EN00 Solution Usage 1 Description Standard controller PostScript* printer driver printing from Adobe* Acrobat* or Adobe Acrobat Reader* using combination mode 2 in 1 or others.

Select the correct envelope size. select Paper. 2. Select the bypass tray. Select Custom size. Select Ok. 6. 7. Enter the desired Delivery and Return addresses.4. perform the following: At the C350: 1. Select Custom size. then Envelopes and Labels. set the paper type at the main body to Normal. System Settings. 2. Select the correct envelope size. 3. then Envelopes and Labels. select Paper. Select Ok. Solution To print envelopes from Microsoft Word using the Letters and Mailings feature..A. Open Microsoft Word. To print envelopes from Microsoft Word using the Letters and Mailings feature. From the Tools menu. Select Normal for the paper type (do not select Envelope for paper type). 6.S. select Letters and Mailings. Solution ID TAUS0650198EN00 Solution Usage 1 Description How to print envelopes from Microsoft Word using the Letters and Mailings feature. May 2007 53 . Solution Cause: Envelope is selected for the paper type at the main body. then print. From the Copy Screen on the operation panel. Inc. Users Settings. 8. perform the following: At the C450: 1. 6. 5. then print. 2. Select Change Tray settings. Enter the envelope size. Select Change Tray settings. Select Normal for the paper type (do not select Envelope for paper type). Solution ID TAUS0650204EN00 Solution Usage 1 Description Please load matching paper size error when printing envelopes. Select Ok three times to return to the copy screen. Load the envelope paper into the bypass tray. select Letters and Mailings. Solution ID TAUS0650261EN00 Solution Usage 1 Description Printer Busy message when printing from Macintosh* OS 10. 5. 4. Solution: When using the Letters and Mailing feature. 4. From Microsoft Word: 1. From the Tools menu. From Microsoft Word: 1. 3. 3. 7. System Auto Reset. Konica Minolta Business Solutions U. Select the desired Priority Mode COPY/SCAN/FAX and select OK.bizhub C450 Solution ID TAUS0650163EN00 Solution Usage 1 Description How to set the Priority Mode COPY/SCAN/FAX. Open Microsoft Word. 5. Reset Settings. Load the envelope paper into the bypass tray. Enter the desired Delivery and Return addresses. 4. 6. From the Copy Screen on the operation panel. 5. Click the Options tab. Click the Options tab. 4. 2. Select Ok three times to return to the copy screen. 3. 8. Solution To set the Priority Mode COPY/SCAN/FAX/ perform this procedure: Select Utility button.x. Select the bypass tray. Copyright . Enter the envelope size.

7145/7222/7228/7235 cannot connect to the server that requires NTLM0. c. Non-accessible servers since they require NTLM0. d. f.A.: SAMBA on UNIX/LINUX. On Windows OS. II.bizhub C450 Solution CAUSE: IPP printing is selected for the printer type. there are various version protocols for authentication. Solution ID TAUS0650815EN00 Solution Usage 1 Description Will the C450 Standard Controller function in a Citrix* Metaframe environment? Solution The C450 Standard Controller has been tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3. Restrictions of SMB Protocol: a. 5. Network beyond router.g.. Note: IPP is Internet Printing Protocol used for web-based printing. On Windows network. * Trademark ownership information Solution ID TAUS0650393EN00 Solution Usage 1 Description Is scan to PC (SMB) supported in a Novell* environment? Solution Scan to PC (SMB) in a Novell environment is not supported as the necessary protocol is not installed on a Novell Server or client. Therefore. * Trademark ownership information Solution ID TAUS0650451EN00 Solution Usage 1 Description At power up the machine displays the hourglass and then goes blank. e. On Windows Network.0 environments with the Microsoft* Office. 4. Windows 2003 Domain. b. Inquiry to WINS server.0. Solution CAUSE: Failed PWB-ES (electronic sorting board). The following information are the specifications (as of 9/08/04) for PC (SMB) scanning: 1. this cannot be connected to a server beyond a router that cannot be reached by Broadcast. Connection to file sharing server in broadcast domain. TCP/IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP/IP address from Domain name of Internet. Restrictions of mounting: a. I. Non-supported environment: a. select IP printing from the top most menu and select LPD from the Printer type menu. SMB other than TCP/IP (NetBEUI*/IPX* are not supported).1 or the PCL* driver Copyright . III. II. I. Microsoft Excel and Adobe* Acrobat* 6. f. Confirmation of host file in local PC. Inquiry by Broadcast.12.S.: SAMBA* on UNIX*/LINUX*. Sharing that needs authentication with Windows 2003 Domain. I. since these models support only LANMAN2. CIFS sharing on Novell Netware*) 3. Imhost in Local PC (NetBIOS ver. SOLUTION: Replace the PWB-ES board (p/n 4037 0132 04). b. Supported environment: a. d. 7145/7222/7228/7235 only support Inquiries by Broadcast. SMB (TCP/IP*) shared folder of Microsoft* Windows 98/ME/NT4/2K/XP. May 2007 54 . NetBIOS* Name Binding. Windows 98 User Level Sharing. TCP/IP address can be obtained from NetBIOS name by following procedures: (H Node case) a. higher-level protocol. Cache in Local PC.g.0 applications loaded. b. 2. of host file in Domain). Konica Minolta Business Solutions U. Inquiry to DNS. It has been confirmed that mounting CIFS of non-Windows (e. User Level sharing of Windows 98. c. b. CIFS* mounting of non-Windows OS (e. SOLUTION: When building the printer. Inc. The main power light stays ON. Direct Hosting SMB (mounted SMB on Windows 2000 or later). CIFS sharing on Novell Netware) cannot be connected.12 or higher protocol. Restrictions of identification: a. When utilizing the PostScript* Visual Driver version 1. e.

22 or later. 5.com]] under Solutions . Solution ID TAUS0651156EN00 Solution Usage 1 Description Why. fax mode. enable Account Track function. Konica Minolta Business Solutions U. Then retrieve images. 3. scan mode.A.bizhub C450 version 1. Retrieve data according to the Time setting.S. can the destination number be printed on the fax confirmation for off hook numbers? Solution The destination number can not be printed on the confirmation for numbers dialed off hook. The FTP server function should be set to ON. select 'Account Name and Password' (Currently. selecting just 'Password Only' will not function). INSTALLATION 1. the time of the PC and C450.jar files) are located on the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. Install Net Care Plug-in for C450. May 2007 55 . Set Counter Reader function. Copyright . Inc. Solution ID TAUS0651098EN00 Solution Usage 1 Description How can all faxes sent to the C450 (with Standard Controller) be retrieved through PageScope Box Operator? Solution It is necessary in Admin mode = Fax Setting = Function Setting to set rhe Memory RX function to ON and enter a password. 4. On the IC402. Solution Before starting: 1. * Trademark ownership information * Trademark ownership information Solution ID TAUS0650891EN00 Solution Usage 1 Description Setting up PageScope Net Care with Counter Reader for the C450 with Fiery* IC402. 2. In PageScope Box Operator. On the C450.konicabt.. Install Net Care ver5. make sure the MIB patch (1-9NM85) is installed. Detect C450 on PageScope Net Care. when changing paper weight to either Thick 1. print mode. Also provides the ability to restrict access to color or black & white print modes and color scan mode. 3.56 the print controller can be used without restrictions.. 2 or 3.Net Care plug-ins. The necessary Net Care plug-ins (. This noise will occur when the feed motor goes into a low speed rotational mode with the selection of Thick 1. Solution ID TAUS0651329EN00 Solution Usage 1 Description What modes can be controlled by enabling the User Authentication mode? Solution The C450 allows access control to copy mode. user box mode. does the change in speed create a noise? Solution This is normal operation. Memory RX User Box and enter the password. select Box 0. 2 or 3. For Account Track Input Method. after connecting to the printer. Each of the listed access controls can be set up differently for each individual who has logged in.PageScope . 2. * Trademark ownership information Solution ID TAUS0650913EN00 Solution Usage 1 Description FK502. 4. Note: Synchronize. print "Scan/Fax" from user box.

SOLUTION: Updated versions of these utilites are available for download from the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. Note: To view the above PDF. _. Acrobat* Reader must be installed.bizhub C450 Solution ID TAUS0651410EN00 Solution Usage 1 Description What characters are available for User ID and Password fields? Solution All standard alphabet characters are available for uppercase and lowercase. Solution Webinar Presentation for User Authentication with an External Server .0). =. [. Solution ID TAUS0651610EN00 Solution Usage 1 Description PageScope Box Operator. * Trademark ownership information Solution ID TAUS0651756EN00 Solution Usage 1 Description Item number for the optional parallel kit. . '. .0.00 for Windows 98. * are all available. May 2007 56 . Solution CAUSE: Older system firmware and drivers are being used. ~. %.3.com]].adobe.1. Copyright . Job Spooler and Direct Print will not function with the new Phase 2. Job Spooler 1.0. Once this is complete upgrade the PCL and or PostScript drivers on the workstation to version 2. . #. Konica Minolta Business Solutions U. `. See Users Copier Reference Guide appendix for available characters. }. Solution ID TAUS0651425EN00 Solution Usage 1 Description Can incoming faxes be stored to the hard drive and accessed through the web? Solution Incoming faxes can not be retrieved through the web. SOLUTION: Upgrade the main body firmware to version A7 or higher.7 and Direct Print 1.0. Item #4599372. USB 2. and SMB*/NTLM* environments. |.com/products/acrobat/readstep2.26. Solution The accessory model is EK702 (Local I/F Kit .com/products/acrobat/readstep2.com]].Parallel. ?. -. ). . Solution CAUSE: An older version of these utilites are being used with the newer firmware. @. Also. along with numeric values 0 to 9. . Solution ID TAUS0651649EN00 Solution Usage 1 Description Webinar presentation including detailed information for User Authentication in combination with Active Directory*.5.. These firmware versions and drivers are available for download from the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp..01 for Microsoft* Windows 2000/XP or version 2. The minimum versions required for PageScope Box Operator is 2. $. /. Inc.0 firmware for the C450.5. NDS*.html]] * Trademark ownership information Solution ID TAUS0651674EN00 Solution Usage 1 Description Why the fold and stitch functions cannot be selected within the Visual PostScript* or PCL* driver without also selecting the booklet mode feature. (.konicabt.adobe.A.html| URL http://www. :. They can be retrieved using the PageScope Box Operator utility. .S. This document outlines the methods to set up User Authentication. ]. +. {. ". !.konicabt. Note: Some characters are not recommended due to possible issues with the OS.. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.

2. B. c. refer to the Scan to SMB document. Enter the overseas international number in the DIRECT input starting with 011. Press the fax button on the control panel. Double-click the HDD icon on the desktop of the workstation. 4. Double-click on the Network folder. perform the following: 1.0 environments (i. Microsoft Excel Viewer 2003 can be downloaded for free from the [[Microsoft Download Center| URL http://www. Inc. Samba 2. Example: 9 + 011 + country code + city code + number.e. perform the following: 1. 3. CIFS sharing on Novell® Netware®) Notes : A. setting on the fax screen. Direct Hosting SMB (mounted SMB on Microsoft® Windows 2000 or later). Adobe Reader® must be installed. Press COMM.. Connection to file sharing server in broadcast domain. Supported environment: a. Solution The Product Configuration List for the C450 is also available on the www. 2. To view a PDF. 2.mykonicaminolta. Microsoft* Excel or Excel Viewer must be installed.. Press OVERSEAS. SMB other than TCP/IP (NetBEUI™/IPX™ are not supported).adobe. Non-supported environment: a. Linux and Macintosh® OS X) Note : Version A7 firmware or higher is required and SMB signature is not supported.e. 3. * Trademark ownership information Solution ID TAUS0651795EN02 Solution Usage 1 Description How to set the fax for international TX faxing.com/downloads/details.S. Double-click on the System Preferences folder. May 2007 57 .microsoft.us site.com/products/acrobat/readstep2. e. Solution To set the fax for international TX.bizhub C450 Solution ID TAUS0651757EN00 Solution Usage 1 Description Product Configuration List with order numbers. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. b.A. Note: To view the above hyperlink. Network beyond router. 6. Solution To obtain the TCP/IP address of a Macintosh workstation. Click on Pricing then select the Model Type Model.0 / 3. Copyright . Click on Application. For additional information. 4. CIFS mounting of non-Windows OS (i. area code and then the telephone number. SMB (TCP/IP) shared folder of Microsoft® Windows 98/ME/NT4/2K/XP. Note : Make sure to use any prefix number (9) before the 011 in order to get an outside line. how to enable the Fax TX report.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN]].. c. User Level sharing of Microsoft® Windows 98. Press LINE setting. d. Solution ID TAUS0651817EN03 Solution Usage 1 Description What environments are supported for PC (SMB) scanning? Solution The following environments are supported/not supportedfor PC (SMB) scanning: 1. b. The TCP/IP address will be displayed.html Solution ID TAUS0651837EN00 Solution Usage 1 Description How to obtain the TCP/IP* address for a Macintosh* workstation. * Trademark ownership information Solution ID TAUS0651946EN00 Solution Usage 1 Description FK502. 5. Konica Minolta Business Solutions U. OK to back out to the fax screen.

Scroll down and select "run setup" 4. perform the following: 1. Turn on PBX and enter Prefix. Select "Server Setup" 6. 8. enter Admin Mode. User Box or Print Scan/Fax from Box. Then select OK. perform the following: 1. Select TX Report. Save the "Server Setup" settings After the machine reboots you should have the ability to print multiple sets to the IC-402. With User Authentication set to ON. Solution To insert a pause between the PBX outside line number and the fax telephone number.Copy. Select Report Settings. = Address Book = Abbr. Select Fax Setting. When creating a new registration of the Fax destination. Select the desired setting (ON/If TX fails/OFF). Solution To allow Public User Access. 6. Select this box. but restrict Public User functions.bizhub C450 Solution To enable the Fax TX report. Select "controller details" 3. This indicates a pause. 8. 3. Was printing correctly prior to the upgrade. Before entering the Phone number. Continue to the end of the menu options. Select the User Registration button. Konica Minolta Business Solutions U. 3.Dial = New. = Fax Reg. Press One Touch Reg. Solution ID TAUS0652025EN00 Solution Usage 1 Description Unable to print multiple sets. 3. [E-] will be indicated on the display. Inc. When you reach the option for "No Authentication and Account Printing" select disable by using the arrow keys. Solution ID TAUS0651970EN00 Solution Usage 1 Description How to allow Public User Access. Select the "utility" button on the operation panel of the C450 2. 9. 7.S. but restrict Public User functions. 5. press 'out-side' button. 2. then select Fax Settings = PBX Set.. perform the following: 1. Print Black and White or Scan/Fax Color or Black and White. Next to a box with the number 1000 is a box numbered 000.A. 5. Select Close until returning to the main screen. 2. Print. how to insert a pause between the PBX outside line number and the fax telephone number. Select the Up arrow. After pressing the 'out-side' button. set Public User Access to Allow. Enter in the Fiery passcode 5. Solution CAUSE: No Authentication and Account Printing is enabled SOLUTION: Perform the following steps to disable this function: 1. Enter Admin mode. 6. 2. please do following: 1. Select User Auth/Acct Track. Select Allow or Resrict for Print Color. Work your way through the interactive machine options. more than one set of a job after upgrading engine to 'Phase 2' firmware. Select the Output Permission Box. 7. Solution ID TAUS0652204EN00 Solution Usage 1 Copyright . Enter Admin Mode. It is also labeled Public. Enter the Administrator mode. Scan. 4. Select Function Permission to Allow or Restrict the following functions . Fax. May 2007 58 . From the copier/printer panel. 2. Then please enter the number. Solution ID TAUS0652000EN00 Solution Usage 1 Description FK502. Click OK 4.

18. no TX and no RX after upgrading firmware to Phase 2. Sysprint. Select [User Setting]. 15.This file will switch the printer to PostScript printing. Select Fax Function Parameter. CLOSE. Solution ID TAUS0652354EN00 Solution Usage 1 Description PostScript* separator page does not print with Microsoft* Windows 2003 server and the standard controller. Select [Telephone Line Settings]. Power ON copier.01.bizhub C450 Description FK502. 3. Pscript. 9.. Select [PB]. 10.mspx]].This file will switch the printer to PostScript printing and also will print a separator page before each job.sep is compatible with PostScript printers that also support PJL.A. * Trademark ownership information Copyright . Select [Set] for the Fax (Main). 2. To enable the FAX. Access the Administrator mode. 14. perform the following: 1.This file will switch the printer controller to PCL* printing and also will print a separator page before each job. Konica Minolta Business Solutions U. 6. 5. Return to the main screen. Select [System 2]. Solution CAUSE: The HDD must be installed in the copier. 7. verify the HDD is set to 'Installed' under the System 2 button. but does NOT print a separator page before each job. Return to the main screen. Solution CAUSE: The LED indication may not move upward when the lever is locked into position. Select [Initial Setting]. 2. 4. Verify that the LED indication moves upward and downward. 13.sep . SOLUTION: In the Tech Rep mode. 11. 8. Inc. 5. Power OFF copier [wait a few seconds]. 1. 19. 4.sep is compatible with PostScript printers. 17. This file is compatible with PCL printers. Enter the Service mode. SOLUTION: Windows 2003 server by default has at least three separator files that can be used for printing. Select Initialization. 3. 2.com/WindowsServer/en/Library/141b3f95-6831-42bf-a511-946a8e4da8e81033. Solution CAUSE: Incorrect separator page file being used. Solution ID TAUS0652270EN00 Solution Usage 1 Description Cannot adjust the color registration. Pscript. 4. 12.microsoft. 3. CLOSE. Select Fax. Marketing Area is set to [US]. Select YES. but may not work unless the printer also supports PJL. perform the following: 1. 5. Sysprint. Click on OK. Select [Utility/ Counter]. To change the setting. Select [Option board status]. Select [Marketing Area]. 2. 3. Go to the Main Copier Screen. Power the copier OFF/ON. 16. Select [Factory Default]. SOLUTION: Remove the imaging unit and raise and lower the lever (p/n 4004-1826-03). Change the Pulse dialing to PB dialing. May 2007 59 .sep . Fax Target set to [US]. Initialize the Fax: 1.sep . Pcl. Select [Fax Setting]. End. Then go to [System 1]. Note: This information was provided by Microsoft from [[the Windows Server TechCenter| URL http://technet2.S.

Konica Minolta Business Solutions U.bizhub C450 Solution ID TAUS0652370EN00 Solution Usage 1 Description How to change the Administrator Password. Select Option Board Status. May 2007 60 . Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe. Solution CAUSE: The Fax option is set with no fax kit installed. To disable the fax option. Enter Administrator Password setting. Solution ID TAUS0652482EN00 Solution Usage 1 Description FS603. Solution The ML501 Multi-Line Kit adds a second fax line to the bizhub C450. Select PRINT and follow the instruction on the LCD. 2. Press the UTILITY key. Press STOP-0-CLEAR to enter the Enhanced Security Mode. SOLUTION: Disable the fax option. Solution ID TAUS0652426EN00 Solution Usage 1 Description How to print the meter count list. the first sheet of the second set and subsequent sets is not aligned properly when performing OFFSET sorting. and change Password. Solution Due to the design structure of the FS603 this may occur when OFFSET sorting multiple sets. 3. 2..adobe. Solution ID TAUS0652441EN00 Solution Usage 1 Description C-D231 at power up.A. Enter Service mode. Inc. Solution ID TAUS0652512EN00 Solution Usage 1 Description What level firmware is Phase 1.8? Solution Phase 1. perform the following: 1. Acrobat* Reader must be installed.html| URL http://www. 4.8 firmware is level 69.com/products/acrobat/readstep2. Solution To print the meter count list. Note: To view the PDF. 3.com/products/acrobat/readstep2. See Bulletin 05-GB-142 for details. perform the following: 1. perform the following: 1. Solution ID TAUS0652589EN00 Solution Usage 1 Description ML501 Multi-Line Kit Availability for the bizhub C450. 3. 2. Solution To change the Administrator Password. Enter the Service Mode.html]] * Trademark ownership information Copyright . Select System 2. Select COUNTER LIST on the LCD.S. Ensure Fax (Main) and Fax (Sub) are both Unset.

Solution The box specifications are: Up to 1. 6. 3.000 pages can be saved in all boxes.S.000 boxes can be created. select System 2. For the STANDARD built in controller the Peripheral setting would be controller 0.A. A total of 3. May 2007 61 . Solution Compact Flashcard (p/n 7660403601). SOLUTION: In the TECH REP mode. Solution CAUSE: Documents were scanned in while in Copy mode. Solution ID TAUS0652862EN00 Solution Usage 1 Description When scanning to E-mail and using External Authentication. Solution CAUSE: Restrict User Access options need to be programmed. SOLUTION: To access scanned documents via Box Operator they must be scanned in in the SCAN mode. Inc. For an external Fiery* IC402 controller set the controller number to 1. CAUTION: CF card can not be larger than 256MB. A total of 9. Restrict Access to Job Setting. 512MB will not begin the download.. Administrator. System Settings. Solution ID TAUS0652954EN00 Solution Usage 1 Description Box specifications. the From field can be edited. 5. and Image Controller Settings.000 documents can be saved in all boxes. Select Utility. 4. Restrict User Access. Konica Minolta Business Solutions U. SOLUTION: Follow this procedure: 1.bizhub C450 Solution ID TAUS0652624EN00 Solution Usage 1 Description Can not print after upgrading to Phase 2 (Version A7) firmware. Change The Form Field set to RESTRICT. Solution ID TAUS0652986EN00 Solution Usage 1 Description Unable to access scanned documents via Box Operator. Solution CAUSE: The controller type is set incorrectly. 2. Up to 200 documents can be saved in a single box. Copyright . CONTROLLER TYPE External Fiery controller IC402 C450 Internal Standard Controller * Trademark ownership information MACHINE PERIPHERAL SETTING Controller 1 Controller 0 Solution ID TAUS0652786EN00 Solution Usage 1 Description Compact Flash Card (128MB) part number.

Press the FAX key. click OK . Right Click on Default SMTP Virtual Server and click on Properties . Click on All Programs = Microsoft Exchange = System Manager . then under Relay Restrictions click on Relay . 6. add the TCP/IP address of the printer and click OK . Under Single Computer. click OK . Click on Servers . 7. 4. * Trademark ownership information Solution ID TAUS0653052EN00 Solution Usage 1 Description How to set up a TCP/IP* Address Relay Configuration on a Microsoft* Windows 2000 Exchange Server. 3. A Granted Key with the TCP/IP address of the printer will be indicated. Now the server is set up to give the MFP device E-mail Relay Access. 2. Now the server is set up to give the MFP device E-mail Relay Access. perform the following: 1.S. Touch [Comm. add the TCP/IP address of the printer and click OK . 9. Solution ID TAUS0653231EN00 Solution Usage 1 Description FK502. Touch [Print] on the touchscreen. Setting] 6. 3. Konica Minolta Business Solutions U. 8. 4. Press Close 3x to exit the menu.. Select Display Setting. then under Relay Restrictions click on Relay . 3. 8. 8. Touch [RX Report] on the right side of the touchscreen. Click on All Programs = Microsoft Exchange = System Manager .bizhub C450 Solution ID TAUS0653018EN00 Solution Usage 1 Description How to set up a TCP/IP* Address Relay Configuration on a Microsoft* Windows 2003 Exchange Server. 5. * Trademark ownership information Solution ID TAUS0653195EN00 Solution Usage 1 Description How to list the pending jobs on the copier control panel. 2. Touch [Job List] on the touchscreen. 2. Solution To set up a TCP/IP Address Relay Configuration on a Microsoft Windows 2000 Exchange Server. Copyright . 4. 6. 5. how to print a RX Report. Click on the Access Tab. 6. Inc. Press Utility\Counter. Solution SOLUTION: To display the pending jobs on the copier control panel. Log on to the Windows 2000 Exchange Server. Touch [Exit] on the touchscreen. Under Single Computer.A. Select User Setting. 5. 5. Solution To set up a TCP/IP Address Relay Configuration on a Microsoft Windows 2003 Exchange Server. perform the following: 1. 2. A Granted Key with the TCP/IP address of the printer will be indicated. Click on the Access Tab. perform the following: 1. Select the Sub Screen Display menu and select the Job List button. Press OK. perform the following: 1. Touch [Fax TX] on the touchscreen. 7. Click on Servers . Touch [Job History] on the touchscreen. 4. Click on Protocols = SMTP . Click on Protocols = SMTP . 7. 9. 3. Log on to the Windows 2003 Exchange Server. Right Click on Default SMTP Virtual Server and click on Properties . Solution To print a RX Report. May 2007 62 .

Touch [Comm. Solution ID TAUS0653282EN00 Solution Usage 1 Description C450 and C351 firmware compatibility. 7. Solution CAUSE: Incorrect settings or HDD needs to be formatted. and Fax (if installed): 1. 4. 3. Touch [Job History] on the touchscreen.Perform a Firmware Upgrade. Solution To print a TX Report.Reseat connectors on PWB-MC . 3. Solution C450 and C351 firmware are not compatible. 8. incoming faxes are going into a user box and will not print out and the user cannot connect to the device using Pagescope Box Operator.S. Touch [TX Report] on the right side of the touchscreen. Press the FAX key. 2. Solution ID TAUS0653255EN00 Solution Usage 1 Description After upgrading to Phase 2 firmware. 7. Setting] 6. Scan. 2. how to print an Activity Report.A. Touch [Job History] on the touchscreen. 2.Reseat Memory Modules /replace Copier Memory Module . Touch [Job List] on the touchscreen. Press the Utility/Counter key and select User Setting\Initial Setting and verify the copier is set to Factory Default. Touch [Fax TX] on the touchscreen. May 2007 63 . 5. SOLUTION: Perform the following steps for each of the copier modes. perform the following: 1. 3. Konica Minolta Business Solutions U. Touch [Activity Report] on the right side of the touchscreen. Touch [Exit] on the touchscreen. Touch [Exit] on the touchscreen. Solution ID TAUS0653233EN00 Solution Usage 1 Description FK502. Verify the newest version of Pagescope Box Operator has been installed.Reseat connectors on PWB-MFP . Touch [Comm. Enter tech rep mode.bizhub C450 Solution ID TAUS0653232EN00 Solution Usage 1 Description FK502.Replace PWB-MFP Copyright . Setting] 6. 5. how to print a TX Report. 8. 4. and format the HDD. . perform the following: 1. Press the FAX key. Solution ID TAUS0653291EN00 Solution Usage 1 Description C4765 Error Code Solution SOLUTION . Inc. Touch [Print] on the touchscreen. select State Confirmation and then select Memory/HDD Adj. Touch [Print] on the touchscreen. Touch [Fax TX] on the touchscreen. Touch [Job List] on the touchscreen. Solution To print an Activity Report. Copy..

Touch [TX Result Report Check] on the touchscreen. 11..bizhub C450 Solution ID TAUS0653574EN00 Solution Usage 1 Description Changes made to the print driver are not migrated from the server to the clients.A. 3. Konica Minolta Business Solutions U. Touch [8. 4. how to enable the TX Result Report Check Screen.. Either create separate printers for different PDLs or use the same PDL when switching drivers. Touch [3. perform the following: 1. Note: The client driver settings will receive the changes the next time the driver is selected. 6. Press the Utility/Counter key. Make desired changes to the driver and then in the upper right side of the tab.. 10. 7. Solution CAUSE: The finsher is not initializing. perform the following on the server: 1. Select the Advanced tab. SOLUTION: Do not switch between PDLs in a defined Printer. Touch [ON] on the touchscreen. Solution ID TAUS0653832EN00 Solution Usage 1 Description GENERAL PROTECTION FAULT message error dialogue box when switching from a PCL* driver to a PostScript* driver within the Printer Properties of an existing PCL printer. Touch [OK] on the touchscreen.S. Select Apply. 3. Select OK. Troubleshoot the finisher to find out why it will not initialize. Touch [Close] on the touchscreen. 2. select Easy Set. * Trademark ownership information Solution ID TAUS0653871EN00 Solution Usage 1 Description How to view received (RX) faxes before they are printed. Scroll to screen 3/3. Solution ID TAUS0653643EN00 Solution Usage 1 Description NOW WARMING UP READY TO SCAN message. Fax Setting] on the touchscreen. Report Setting] on the touchscreen. Inc. click on Save. From the printer's folder. Solution Copyright . SOLUTION: Disconnect the finisher to confirm that it is the problem. right click the print driver and select properties. Solution CAUSE: The drivers support custom settings by using the Easy Set function. and name the Easy Set and enable sharing. Touch [7. 4. 5. Solution CAUSE: Switching from PCL to PostScript while in the Advanced Tab of Printer Properties can cause this behavior. Select Printing Defaults. Touch [Exit] on the touchscreen. 2. Solution ID TAUS0653780EN00 Solution Usage 1 Description FK502. 5. Administrator Setting] on the touchscreen. which will display prior to sending each fax. May 2007 64 . Solution To enable the TX Result Report Check Screen which will display prior to sending each fax. 6. 9. 8. Enter the Administrator password (default password is 12345678). Ensure that the finisher is being supplied with both 5V DC and 24V DC from PU1 on the main body to ensure that the problem is with the finsher and not the main body. SOLUTION: To make changes to the print driver to use as the Printing Defaults.

11.A. Enter the serial number when the Service Mode. 0. 14. 12. 5. 7.State Confirmation =&gt. 3. Press OK and the fax should be listed. 6.g. Click the Tools icon on the top menu bar and select Options. Hard Disk Drive data not updated. =&gt. initialize Fax Function Parameter. 15. When Fax Unit is installed.52 format.Copy operation screen (for about 5 minutes). Note : The latest version firmware and system software are available via the Konica Minolta Download Selector. 3. May 2007 65 . Thefirst timepoweringON the MFP after upgrade. 8. Select On and input a password. Solution PROBABLE CAUSES: 1. Solution CAUSE: Incorrect installation of the HDD. the copier control panel blanks out during pre-drive. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Whenperforming this.To update the Data stored in the HDD. be sure to turnOFF Main Power. 2." 13. 9. To back up NVRAM data into Flash ROM on MFPC board. document information or destination address) in the NVRAM and HDD will be updated into the Phase 2. Update the data stored on the HDD. Serial Number screenis displayed after turningON the Main Power. System 1. 5. select Service Mode =&gt. Copyright . either of the following screens may be displayedafter 1-2 seconds: a.NVRAM Data Backup.. perform the following: 1. Download the firmware using Compact Flash Card (128MB). Solution ID TAUS0653916EN00 Solution Usage 1 Description Overlay Printing. Solution ID TAUS0653904EN01 Solution Usage 1 Description C-E002 after upgrading procedures to Phase 2.Initialization. Incorrect download procedure or corrupt download. After the update.. Select System User Box. 6. Click OK.bizhub C450 To view faxes before printing them out. Select Memory Rx User Box and enter the password. downgrading the firmware to 1. Power surge or sag. 2. Back up NVRAM data to theFlash ROM on MFPC board. Drivers. the FData (e. Send a fax for test purposes.HDD version Up. select Service Mode =&gt. At the copier. Solution ID TAUS0653876EN00 Solution Usage 1 Description After replacing the HDD.S. The fax Memory Rx User Box should appear on the screen. SOLUTION: Correctly install the HDD ribbon cable so the red line on the HDD ribbon cable is at the top and there are 4 empty gold pins at the bottom of the HDD connector.52 firmware. NVRAM data not backed up. 10. select Service Mode =&gt. Caution: After flashing the firmware to Phase 2. 4. Clear) =&gt. Press OK. Open Pagescope Box Operator on a PC client.Error screen (C-E002). Inc. Press Close 4 times to exit the Admin mode. Double click on any fax to view it. if desired.Fax =&gt. Konica Minolta Business Solutions U. if necessary. Check the box "Display the Memory Rx User Box.Recommend outputting the settings List for Fax before Initialization. 4.x is not possible. Fax Function Parameter not initialized.Memory HDD Adj.Enhanced Security Mode (Stop. Press the Box button at the top of the copier control panel. Firmware and more'. select Admin mode\Fax\Function\Memory Rx. TurnOFF/ON the Main Power.52. Serial number not entered. b.

or not have a copy of the Fax. Solution ID TAUS0653997EN00 Solution Usage 1 Description Scan to emails are received as multiple email attachments with a . Fax Setting] on the touchscreen. Touch the down-arrow two (2) times to access screen 3/3.A. Overlay. Solution CAUSE: Incorrect information in the service manual. perform the following: 1. Touch [3. Select the C450. Copyright . Create Overlay. File . 4. 5. 9. 6. 4. this should be HV1. select you [Master] file. Enter the Administrator password (default password is 12345678). Select Overlay tab. Service manual states that the relevant electrical parts are HV2. 2. OK. perform the following: 1. Print. enter a name. Select File print. SOLUTION: Browse to the Nic and log in as Administrator. according to the Theory of Operation on page 53 of the service manual and the overall wiring diagrams. Solution To adjust the line monitor sound volume. Print Overlay. This is incorrect. Select Document [Master]. P-27. how to adjust the line monitor sound volume.. select C450. Select a Document thats has the Preset Header (i. Administrator Setting] on the touchscreen. Select Network. 5. Print. Touch [Line Monitor Sound Volume] on the touchscreen. Properties. 2. Konica Minolta Business Solutions U. Solution ID TAUS0653946EN01 Solution Usage 1 Description Scan mode file format TIFF is black and white only. P-29 error codes at power up. Use the PCL Driver. 11. All other information can not be modified. Touch [7. Touch [3. 10.e. 3. Email setting and scroll down to Binary Division and select OFF. Open a New File which you want the overlay to print on top. 7. Inc. Touch [OK] on the touchscreen. 3. Touch [Exit] on the touchscreen to return to the normal copy mode. Properties. 8. Touch [Lower] or [Higher] on the touchscreen to lower or increase the sound volume as desired.bizhub C450 Solution To Overlay Print. Solution ID TAUS0653942EN00 Solution Usage 1 Description FK502. Touch [OK] on the touchscreen when the desired volume has been programmed. Print.S.dat file extension. 6. not HV2. Telephone Line Settings] on the touchscreen. Solution ID TAUS0654020EN00 Solution Usage 1 Description Can the TX report be modified? Solution The TX report can only be modified to either have a copy of the fax that was sent. OK. Browse Files.. Press the Utility/Counter key. May 2007 66 . Solution CAUSE: Standard controller does not support color tiff scanning. Solution CAUSE: Binary Division is turned ON. Fax Cover Letter). image transfer belt and PWB-MC. Solution ID TAUS0653932EN00 Solution Usage 1 Description P-26. SOLUTION: Replace HV1.

7. 10. 8. Solution To set inch priority over A4. 4. 10. Solution To program header information. perform the following: 1. 9. Touch [Sender Name] on the touchscreen and input the sender's name using the keypad displayed on the touchscreen.5x14. Touch [Exit] on the touchscreen to return to the normal screen. Solution ID TAUS0654345EN00 Solution Usage 1 Description THE SELECTED POSITION CAN NOT BE HOLE-PUNCHED. May 2007 67 . how to program header information. which shows the 2-holes on the right side of the A: copy picture view. Touch [3. how to set inch priority over A4. Touch [7.5 edge) of an 8. perform the following: 1. or 8. Copyright . Make sure that you have 8. When you make your selection from the 2-hole position screen. Solution To program the Copy. Solution ID TAUS0654506EN00 Solution Usage 1 Description FK502. Press the Utility/Counter key. Fax. Touch [1. Fax Setting] on the touchscreen. 9. Enter the Administrator password (default password is 12345678).A. TX/RX Setting] on the touchscreen. CANCEL HOLE-PUNCH MODE OR CHANGE THE POSITION message when trying to copy and hole punch on the top edge (8. Touch [Exit] on the touchscreen to return to the normal screen. perform the following: 1. Administrator Setting] on the touchscreen. or Scan screen as the default screen displayed after system auto reset is completed. 3. Touch [OK] on the touchscreen and input the sender's fax number using the keypad displayed on the touchscreen. Touch [7.5x11. Fax Setting] on the touchscreen. 2. Solution The FK502 will not function on a digital phone line. Press the Utility/Counter key. or Scan screen as the default screen displayed after the system auto reset is completed. 7. 2. 2. Touch [Close] on the touchscreen. These picture views that are displayed in these settings are incorrect. Solution CAUSE: Possible low version of firmware or wrong selection of the 2-hole position. Solution ID TAUS0654508EN00 Solution Usage 1 Description FK502. Touch [ON] on the touchscreen. 6. 3. 5. compatibility with a digital phone line. Touch [Print Paper Size] on the touchscreen and select 11x17. Konica Minolta Business Solutions U. Touch [OK] on the touchscreen. 5. Administrator Setting] on the touchscreen. Touch [4. select the third picture view from the left (A:). Administrator Setting] on the touchscreen. Enter the Administrator password (default password is 12345678).5x11R when selected from the 2-hole position.S. Touch [OK] on the touchscreen. 11. Touch [OK] on the touchscreen. under FINISHING. Fax. Touch [3. Touch [Inch Paper Priority over A4] on the touchscreen. 8. Inc. 8. Solution ID TAUS0654544EN00 Solution Usage 1 Description How to program the Copy. 6. SOLUTION: Make sure that you are at a minimum firmware of phase 2.. Header Information] on the touchscreen. 4. Touch [3. Press the Utility/Counter key.5x11R loaded in the copier and it is selected.bizhub C450 Solution ID TAUS0654215EN00 Solution Usage 1 Description FK502.

Touch [Exit] on the touchscreen. Touch [OK] on the touchscreen. perform the following: 1. Solution ID TAUS0654563EN00 Solution Usage 1 Description An abnormal image when running the Gradation Adjustment Test Print in the High Compression Mode. 10.5 version firmware. Enter the Administrator password (default password is 12345678). 7. SOLUTION: Perform the folowing: 1. Enter the Administrator password (default password is 12345678).S. Reset Setting] on the touchscreen.bizhub C450 3.html| URL http://www. 8. 2. System Setting] on the touchscreen.51. Inc. 5. Solution To upgrade the machine to Phase 2. Reset Setting] on the touchscreen. Touch [OK] on the touchscreen. Touch [9. Touch [3. If the paper tray is reading 11x17W. Solution CAUSE: Firmware bug. Via the web browser. Touch [1. 5. Solution ID TAUS0654636EN00 Solution Usage 1 Description Procedure to follow when upgrading to Phase 2. or [Fax] under the Priority Mode selection heading. Print and Scan tabs. Administrator Setting] on the touchscreen. 8. Firmware bug will be fixed with Phase 2. Solution ID TAUS0654552EN00 Solution Usage 1 Description Missing tabs when logging in via the web browser (PageScope Web Connection). 4. Touch [9. Touch [OK] on the touchscreen. Print and Scan tabs will re-appear. Solution To disable the System Auto Reset function. Only the System and Job tabs appear.html]] * Trademark ownership information Solution ID TAUS0654886EN02 Solution Usage 1 Description Damaged NVRAM/BRU chip. Touch [OFF] under the System Auto Reset Time selection heading. Note: To view the PDF. Touch [1. Copyright . click on the System tab. 9. Solution CAUSE: The paper tray used for the test print is not reading the correct paper size. Touch [1. Konica Minolta Business Solutions U. Press the Utility/Counter key.. 10. System Auto Reset] on the touchscreen. System Setting] on the touchscreen.5 version firmware use the following link for upgrade procedures and new enhancement features available. Touch [Copy]. 3.com/products/acrobat/readstep2. the abnormal image may occur. May 2007 68 . 4.A. Unable to view the Box. 2. Acrobat* Reader must be installed. The Box. 4.com/products/acrobat/readstep2.adobe. Solution ID TAUS0654546EN00 Solution Usage 1 Description How to disable the System Auto Reset function. Input Tray. System Auto Reset] on the touchscreen. 7.adobe. Touch [Exit] on the touchscreen. Device Information 3. 6. SOLUTION: Verify the paper tray used for the test print is set to 11x17. Touch [OK] on the touchscreen. 9. 6. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. [Scan]. Touch [1.

after the test pattern prints. 2. 4. printing. Inc. The correct copier interface cable is included in the kit. SOLUTION: 1.0/PageScope_Box_Operator/ Solution ID TAUS0655409EN00 Solution Usage 1 Description Saving to User Box compatibility with Equitrac. on the C450. Solution ID TAUS0655440EN00 Solution Usage 1 Description How to connect the Equitrac* PageCounter 100 or PageCounter 300? Solution SOLUTION: 1.03.bizhub C450 Solution CAUSE: A failed NVRAM/BRU chip. Network Setting . The correct key counter mounting kit used with the Equitrac key counter devices is (Item #4623481). If unable to connect as Public User. Make sure your using Box Operator version 2. Copyright .Ensure that. inside is located a 4 pin connector 3. CT 06095 Attn: C105 . If you cannot acquire a copy of the Image Processing data..com/Solutions/PageScope/C250_C351_C450_Phase_2. Solution Saving to User Box can not be used with Equitrac. Remove the Left side Cover. ftp://ftp.PSWC is set to Enable and that in Admin Mode . * Trademark ownership information Solution ID TAUS0655298EN00 Solution Usage 1 Description Unable to connect with PageScope Box Operator to C450 Standard Controller. Solution CAUSE: The paper detect sensor in the DF-601 is detecting paper not allowing the gradation chart to be scanned from the platen glass. May 2007 69 . The replacement NVRAM will not have the machine total count programmed. a specified user name and password is necessary.Mangement Function Set Network Function Set is set to Allow. Is the additional 256MB memory installed in the machine? d. Since there is no procedure for programming the total count. SOLUTION: To receive a replacement NVRAM/BRU chip. * Trademark ownership information Solution ID TAUS0655455EN00 Solution Usage 1 Description When performing the Gradation adjustment.Security Setting . in Admin Mode. Did the code occur at power up or when waiting. include the machine serial number and total count. SOLUTION: Check the paper detect sensor in the ADF sensor check mode. Solution CAUSE: Incorrect settings.0 and above. Konica Minolta Business Solutions U. 2. please send the failed NVRAM/BRU chip along with the Image Processing data and the completed BRU form (Microsoft* Word format) attached to this solution tothe following address: KMBS 550 Marshall Phelps Rd Windsor.S. Also provide the following information: a.konicabt. Repair or replace the sensor as necessary. or scanning? 2.Clint Marquardt Notes: 1.A. Is an HDD installed in the machine? c. Remove the Finisher. Is a coin vendor connected to the machine? b. the start button doesn't turn green so that the chart can be scanned. the mechanical counter will have to be used to get the actual total count.

lightly tapping the affected image unit and manually rotating the developer drive coupling may be necessary to free the developer bind. SOLUTION: Reseated all connectors from DF-601 * Trademark ownership information Solution ID TAUS0656740EN02 Solution Usage 1 Description C2255 after replacing one or more color image units.The replacement NVRAM will not have the machine total count programmed. or scanning? 2. Solution SYMPTOM: Feed Rollers are always in the down position even if you open and close document feeder cover. Did the code occur at power up or when waiting. SOLUTION: Replace M6 (p/n 4583506401) and PU1(p/n 4037621102) if the board is damaged. Is a coin vendor connected to the machine? b. Y. the mechanical counter will have to be used to get the actual total count.com/products/acrobat/readstep2. Solution CAUSE: Bent Front Alignment Pin on the LPH assembly.bizhub C450 Solution ID TAUS0655574EN00 Solution Usage 1 Description P22 and poor C. Konica Minolta Business Solutions U. SOLUTION: Repair the Alignment Pin or replace the LPH assembly (p/n 4037 0765 00 for black LPH and p/n 4037 0766 00 for color LPH). include the machine serial number and total count.S. 3. please send the failed NVRAM/ BRU chip along with the Image Processing data and the completed BRU form.html Copyright . binding the operation. SOLUTION: Remove the image unit(s) and shake as indicated in the installation instructions.Ifunable toacquire a copy of the Image Processing data. Notes : 1. Since there is no procedure for programming the total count. Solution ID TAUS0655596EN01 Solution Usage 1 Description FS603. Inc.. Refer to Bulletin #5777 (attached). May 2007 70 . In extreme cases. To view a PDF. printing. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Is the additional 256MB memory installed in the machine? d. Solution CAUSE: Developer in the image unit(s) is packed. SOLUTION: To receive a replacement NVRAM or BRU chip. Solution CAUSE: Failed M6 motor in the FS603.adobe. Solution ID TAUS0656968EN01 Solution Usage 1 Description CFB55 error code (DMA error) at power up. M.A. Solution ID TAUS0656440EN00 Solution Usage 1 Description DF-601 is not being recognized by the engine. Unable to select the finisher from the operation panel. Also provide the following information: a. Solution CAUSE: A failed NVRAM or BRU chip. Adobe Reader® must be installed. or K color quality. Is an HDD installed in the machine? c.

Presentation Server 3 and Presentation Sever 4on Microsoft Windows 2000 and 2003 Server C450PostScript version 2. IC402 (ver 2. Solution CAUSE: The Wire Harness Assembly (Scanner Interface Cable)is loose or damaged. make sure the selection of SINGLE PAGE is set (not multi-page) when selecting the Scan Settings under the File Type. all copies and prints are duplexed without duplex selected.85. Some E-mail applications will reassemble the . C351. C352/C300 PostScript version 2.. SOLUTION: When performing scan to E-mail with size limitation.DAT files to the original file type (example: Outlook Express) where regular Outlook will not. Solution The part numbers for version 2. Note: No restrictions were found in testing. Applications tested were Microsoft Word 2003.180W power supply Note: These items are compatible with the IC406.A. Solution CAUSE: This is specification. C352.C250 PostScript version 2. Solution ID TAUS0657419EN01 Solution Usage 1 Description CFB52 and CFB53 codes when performing gradation or copying. IC405 and IC406. C300 and C250 has been tested wtih Citirx Metaframe FR3. C351 PostScript version 2. C300 or C250 compatible with Citrix Metaframe? Solution The standard controller in the bizhub C450. Excel 2003 and Adobe Acrobat 6.80G HDD (SATA) 45053599 . Solution ID TAUS0657385EN01 Solution Usage 1 Description When setting the bypass tray to letterhead paper type.S. SOLUTION: Check the Wire Harness Assembly for bent pins and reseat it. C351. Inc.50 and PCL version 2. hard drive and power supply part numbers for the new style IC402 (ver.51. C352. Solution CAUSE: E-mail client compatibility.58. Part Number Model Connection 9J06 N101 00C300/C352 Image Processing Boardto Printer CB 4036 6861 01C351/C450 Image Processing Board (PWB-C)to Copier Board (PWB-CF) 4038 6862 01 C250 Image Processing Boardto MFP CB Solution ID TAUS0657810EN01 Solution Usage 1 Description Getting . IC405.0 X3eTY2 are as follows: 45054305 . Solution ID TAUS0658084EN01 Solution Usage 1 Description Error message "Memory is full" when scanning to FTP or SMB using the standard controller. This is done in order to prevent the pre-printed portion of the letterhead from damaging by the take-up roller. If damaged. SOLUTION: When setting the paper type to letterhead. Solution ID TAUS0657377EN02 Solution Usage 1 Description Are the color bizhub C450.90 and PCL version 2. replace it. the paper always passes through the duplex unit regardless if the paper is feeding from the bypass tray or anyother tray in the machine. 2).0).DAT files when performing scan to E-mail with Binary division ON. Binary division set to ON.motherboard 45053589 .bizhub C450 Solution ID TAUS0657361EN01 Solution Usage 1 Description Motherboard.50 and PCL version 2.50 and PCL version 2. Konica Minolta Business Solutions U. May 2007 71 .54. Copyright .

SOLUTION: Cycle the copier power OFF/ON. 4.A. 3. Solution CAUSE: The copier power was not cycled OFF/ON after making changes to theLow Power or Sleep mode settings. Konica Minolta Business Solutions U. but the fax PWBhas beenremoved. Touch [8 Fax Setting] on the touchscreen. black and white copies count as color when at least one color page is in the document. but the machine does not initialize. Solution ID TAUS0700862EN00 Solution Usage 1 Copyright .. Touch [3 Administrator Setting] on the touchscreen. SOLUTION: Straighten the pins on the cable connector. 2. 2. Note : Please refer to the Microsoft® article Steps to Manually Remove and Reinstall a Printer Driver for additional information. Inc. 6. Solution ID TAUS0700430EN00 Solution Usage 1 Description NOW WARMING UP message. Solution To enable/disable the fax unit from automatically receiving faxes. 5. Touch [Exit] on the touchscreen. Solution CAUSE: The driver is corrupt. Note :The fuser is warm. SOLUTION: Remove the fax memory from the copier. Able to send or receive with another Fax. 4. Solution CAUSE: Damaged NCU board. perform the following: 1. Press the Utility/ Counter key. Solution CAUSE: A bent pin on the SCSI cable connector at either end (PWB-C or PWB-CF). Solution ID TAUS0700564EN00 Solution Usage 1 Description Changes made for Low Power or Sleep modes are not being applied. Touch [Receive Mode] on the touchscreen. Solution ID TAUS0658367EN00 Solution Usage 1 Description Unable to send or receive with no dial tone. 7. Touch [Auto RX] on the touchscreen to allow the machine to automatically answer incoming calls or [Manual RX] to have the fax unit ignore and not answer incoming calls without interaction from the user.S. 7. The SCSI cable connector is the one with the screws to secure it. Solution ID TAUS0700637EN00 Solution Usage 1 Description When printing from Adobe® PageMaker® 7. May 2007 72 . There is a dial tone with a phone or fax.bizhub C450 Solution CAUSE:Fax memory is installed. 3. Input the administrator password (default password is 1. SOLUTION: Replace the NCU board (p/n 15LB-9020) Solution ID TAUS0700021EN00 Solution Usage 1 Description How to enable/disable the fax unit from automatically receiving faxes. 5. SOLUTION: Completely remove the print driver and the print driver files from the appropriate folders. Touch [3 Telephone Line Settings] on the touchscreen. 8). 6. Reboot the PC and reinstall the print driver.

html| URL http://www. The KMBS NICs cannot be configured for proxy access. Acrobat* Reader must be installed. * Firewall software is installed between the printer and the FTP server. Note: To view the PDF. The value how much color is shifted is not same between pages. Solution The bizhub serial number locations . * The user account does not have upload permissions to write to a folder. Symptom: YMCK imageare shiftedabout 1mmin YMCK order. Enlarged image in feeding direction Measure: refit all LPH unit cables or replace PWB-LPH. Measure: Apply FW Ver. This happens in all area of pages evenly. The firewall is configured to block PORT 21. Solution COMMON FTP CONFIGURATION PROBLEMS * The username or password is not correct. Solution 1.html]] * Trademark ownership information Solution ID TAUS0642516EN00 Solution Usage 0 Description How to print the configuration page. 3. * A " / " must be entered for files that are going to the root of an accounts FTP directory. the account has been locked out. * The FTP server is located on a different network segment and the gateway address is not configured on the NIC. Select the tray to output. Inc. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. 2. * The file path is not configured or is incorrectly configured. 1.S.adobe. Solution ID TAUS0701074EN00 Solution Usage 1 Description Up to now. It is not even in area all area of pages. Fusing roller rotation speed becomes higher when loop sensor detects high amount of the loop. MFPfail to reflect color shift adjustvalue when starting up.Big Color Shift &amp. About 1mm color shift inYMCK order. the problem was solved by switch off and on again the main power Cause: In veryfew case.Big Color Shift &amp.Uneven color shift. * Scanned files are being sent to a nonexistent directory and the user account does not have permission to create a directory.8 base special FW)or later. Symptom: color shift happens randomly. * User account only allows 1 simultaneous logon and the account is being used by someone else. Enlarged image in feeding direction Symptom: YMCK imageare shiftedmore than 10mm and image is enlarged in feeding direction. Solution ID TAUS0609536EN00 Solution Usage 0 Description The bizhub serial number locations.(see attached sample) Cause: unknown 3. * The user account has a disk quota assigned to it and it has been exceeded. Cause: In correct working of paper loop sensor. May 2007 73 . * FTP is configured using a PORT other than PORT 21. we have been reported three types of Color shift problem as follows.. P28 are displayed.A.bizhub C450 Description Troubleshooting common FTP configuration problems. 2. * The FTP server is outside the customer's network and must pass through a proxy server for access. Solution Select User Setting and then Printer setting.adobe. Due to defect sensor.Uneven color shift.P-5. The password is usually case sensitive.com/products/acrobat/readstep2. fusing roller keeps pulling the paper and this cause uneven rotation of transfer belt unit. Copyright .70GCH(phase1.com/products/acrobat/readstep2. About 1mm color shift inYMCK order. * After several unsuccessful logon attempts. Konica Minolta Business Solutions U. Measure: refit loop sensor and actuator or replace them.

2. 5. the imaging unit must be replaced with a new one (zero count). but once the message to change the imaging unit is displayed. 4. Select System 1.bizhub C450 Solution ID TAUS0642670EN00 Solution Usage 0 Description Is Telnet supported on the C450? Solution Telnet is not supported on this product. Solution ID TAUS0643325EN00 Solution Usage 0 Description Password Print support for Macintosh* OS 9. Solution ID TAUS0643916EN00 Solution Usage 0 Description How to clear a Fuser. Solution To reset the imaging unit counter. 6. cycle power. 5. Konica Minolta Business Solutions U. the count will change to that of the installed used unit. 7.S. May 2007 74 . Solution ID TAUS0643455EN00 Solution Usage 0 Description LDAP Search is not displayed on the Address Book tab. Enter the Tech Rep mode 2. Select Close until back at the copy screen.A. Select Administrator Setting. Solution ID TAUS0643407EN00 Solution Usage 0 Description What is the controller mode set when using the Standard controller? Solution The standard controller uses the Controller 0 setting. Enter the Administrator password (the default administrator password is 12345678). 4. SOLUTION: Set Manual Destination Input to Allow. a new unit must be installed. * Trademark ownership information Solution ID TAUS0643396EN00 Solution Usage 0 Description How to reset the imaging unit counter. Optical or Jam code? Solution To clear a system error.. Inc. Select Security Setting. Select Initialization. Select Security Details. Solution CAUSE: Manual Destination Input on the Securities Details tab is set to Restrict. If a used imaging unit is installed. Select System Error Clear. To set Manual Destination Input perform the following: 1. 3. Press Utility/Counter. 3. The count is stored on a circuit board on the imaging unit. Solution Password Print is not supported in the Adobe* PostScript driver for Macintosh OS 9. When OK is displayed. Copyright . 8. Select Manual Destination Input. perform the following: 1. Select Allow.

02 or higher of Pagescope Data Administrator is required to connect to a C450 or C351 when using the IC402 print controller.html| URL http://www. right click My computer.adobe.bizhub C450 Solution ID TAUS0643947EN00 Solution Usage 0 Description PageScope Data Administrator does not connect to a C450 or C351 that is using the IC402 controller. Acrobat* Reader must be installed.adobe. Version 1. SOLUTION: Version 1. Solution CAUSE: Application software update required. Press the utility button and select Administrator Settings.com/products/acrobat/readstep2. Solution ID TAUS0644328EN00 Solution Usage 0 Description Part numbers for parts in the VI-502. select Windows Time and select start.com/products/acrobat/readstep2. FTP Server must be set to ON In Tech Rep Mode. = Service tab = NSSG = GET FILES = Drivers / System Code / Firmware / EPROMs.A.Security Detail -. you still receive a message on the lcd: "Failed To Authenticate" Solution When authenticating against a Windows 2000 or 2003 server with Active Directory. Inc. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.com]] or from MyKonicaMinolta.S. Note: To view the above PDF. after inputting all the correct information. Solution See DLBT0500694EN00. then services. May 2007 75 . you must have the Windows Time Service turned on. Send print jobs When finished enter Command prompt and run FTP client Copyright .com.pdf and DLBT0500694EN00_4348-7795-04E.Print Data Capture must be set to Allow Administrator Settings -. Konica Minolta Business Solutions U.html]] * Trademark ownership information Solution ID TAUS0644404EN00 Solution Usage 0 Description Dehumidifier Heater 1C setup instructions. Note: To view the above PDF.adobe.html]] * Trademark ownership information Solution ID TAUS0645760EN00 Solution Usage 0 Description When Using Authentication Method with an External Server.. To do this. go to Services and Applications. Solution ID TAUS0645779EN00 Solution Usage 0 Description How to capture a file on the C450.FTP setting. Acrobat* Reader must be installed.com/products/acrobat/readstep2.Network Setting -.html| URL http://www. Solution The following must be set up in order to capture the files.konicabt. select manage.adobe.com/products/acrobat/readstep2. select System2 and select Data Capture.pdf for details. Select Security setting -.02 is available for download from the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. Solution See KOM050685 for details. Select ON.

i. Inc. Solution The 128MB compact flashcard (p/n 7660403601). Solution ID TAUS0646744EN00 Solution Usage 0 Description Bands of light background (C.bizhub C450 issue OPEN ipaddress command login as the following user capture sysadm type lcd \ command to set the local directory to root of C drive. use the ls command to list the files type binary to change the transfer mode to binary the response should be 200 Type set to I use the get command to retrieve the files. May 2007 76 . Will retry until it accepts the request or the job is cancelled by the user" error message when LPR or RAW printing. Picture directions are on the inside of the front door.Security Detail -.A. Y or K) from lead-to-trail. The printer can be pinged and accessed via a web browser.S. get c741n. Solution ID TAUS0646060EN00 Solution Usage 0 Description CF card inserted will not begin the download. Solution CAUSE: The charge corona on the imaging unit producing the background is dirty. Konica Minolta Business Solutions U. Copyright . To delete the jobs on the HD: Select administrator settings -. 512 will not begin the down load Solution Submitted per Kevin Szymanik. Note: CF card can not be larger than 256 MB. Event ID 2004 is logged in the host PC error log.e.cpt Will transfer the file to your local c drive after complete enter the bye command. SOLUTION: Clean the transfer roller contacts on the belt unit.exe) in the antivirus software..DSM Color consultant.Restrict The function will remove the files from the printer. SOLUTION: Enable Microsoft Printer Spooler Service (spoolsv. M.exe) is disabled by antivirus software. Solution ID TAUS0646535EN00 Solution Usage 0 Description Light bands from front-to-rear on only one color. North East Region KMBS. SOLUTION: Clean the charge by pulling out the blue cleaning rod. Solution CAUSE: Microsoft Printer Spooler Service (spoolsv. Type exit to quit the command prompt. Solution ID TAUS0647068EN00 Solution Usage 0 Description "Printer on host rejecting our request. Solution CAUSE: The contact on the belt unit transfer roller for the color that is light is dirty.

up choose the Layout Tab.html| URL http://www.html]] * Trademark ownership information Solution ID TAUS0647264EN00 Solution Usage 0 Description Film newly made (electrical components). Copyright . It prevents CN12 from being connected to CN5. Color of Harness of SL1 line Main Harness Side: Gray/Gray SL1 Side: Black/Red 3-2. Solution CAUSE: ICP12 and IC23 are damaged on PWB-MC in case that the connectors of Harness would be connected mistakenly between Fusing Paper Loop Control Solenoid (SL1) and Developing Clutch/K(CL2) on Main Harness. On the Setup tab. The Orientation should be set to Landscape. Solution ID TAUS0647209EN00 Solution Usage 0 Description Unable to perform Top-Top duplex of documents in Landscape orientation in Quark 6.exe) in the antivirus software. make sure that the C450 Printer (or other desired printer) is specified for the Printer Description. Select Properties. On the Quark Printing tabs that comes. Select Landscape for the Orientation. Konica Minolta Business Solutions U. SOLUTION: Install 8.5x11R paper is not loaded in any paper tray.(This may be slightly different for different drivers) Solution ID TAUS0647226EN00 Solution Usage 0 Description ICP12 and IC23 are damaged on PWB-MC. May 2007 77 . Color of Harness of CL2 line Main Harness Side: Red/Gray CL2 Side: Blue/Blue See TNBT0500123EN00. SOLUTION: Enable Microsoft Printer Spooler Service (spoolsv. Put a checkmark in the Back to Front box. When tying the Harness. Solution CAUSE: Microsoft Printer Spooler Service (spoolsv. Solution ID TAUS0647203EN00 Solution Usage 0 Description Unable to print the Machine Management List. please tie the Harness goes to CL2 together with the other Harness as shown in the photo below. and for Binding -Top Binding. Note: To view the above PDF.exe) is disabled by antivirus software.. not the Harness from CL2 to CN12. SOLUTION: With a cable tie.pdf for details.S. Note: The following is each color of Harness on SL1 and CL2.adobe. choose either File-Page Setup or File-Print.5 on WIndows XP Solution When going to Print in Quark.adobe. Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. which opens the interface for the KonicaMinolta Visual Driver.bizhub C450 Solution ID TAUS0647076EN00 Solution Usage 0 Description Printer Busy error message when LPR or RAW printing.com/products/acrobat/readstep2. make sure that you tie the part of the Main Harness goes toCN12.com/products/acrobat/readstep2. Adjustment List or the Parameter List from the Tech Rep mode. 3-1.5x11R paper (set the paper type to plain paper) in any paper tray. Solution CAUSE: 8.A. Inc. On the Layout tab select for Double Sides-Double Sided.

html| URL http://www.pdf for details. Solution To setup User Authentication perform the following. As is typical for disk images.com/products/acrobat/readstep2.adobe. Burn a CD image to CD.com/products/acrobat/readstep2.1 Basic [[Creating an ISO image with Easy CD & DVD Creator v6. ISO image files may also be opened and their contents copied to a local folder.html]] * Trademark ownership information Solution ID TAUS0647381EN00 Solution Usage 0 Description Some facts about vendor devices. It is recommended to download the ZIP and open from the local computer to view. 4.pdf . Acrobat* Reader must be installed. even a UDF (Universal Disk Format ) image. 2. 5. TNEU0500032EN00_Monitor_approval_and_guidelines_C350.adobe. Nero* Burning ROM a.com/products/acrobat/readstep2. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.1 Basic| URL http://www. Select [On (MFP)] under the user authentication. User Authentication/account track].html]] B. The file can either be saved to disk or opened. More loosely.html| URL http://www.doc for details.com/products/acrobat/readstep2. The most common use of an image file is to write it to a blank CD-R or DVD-R. Writing ISO files to CD-R Most CD-R writing software includes a feature to create a CD from an image file. it refers to any optical disk image. structures. ISO Recorder is a third-party freeware add-on for Microsoft* Windows XP that adds image file writing capability. Konica Minolta Business Solutions U.htm]]. and attributes). To open the ZIP file(s).A. Acrobat* Reader must be installed. Create a Nero CD image ( Data ).com/products/acrobat/readstep2. Access the [Administrator Mode] and enter the Admin password (12345678). Inc.com/HowTo. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. c.com/products/acrobat/readstep2. much like ZIP files if you have an image application like WinImage* or UltraISO*.S.html]] * Trademark ownership information Solution ID TAUS0647633EN00 Solution Usage 0 Description ISO-9660 image files and how to use them.com/en/support/ecddvdvc/creating_iso_image.jhtml]] 3..bizhub C450 Solution See KOM051217. Note: To view the above PDF. Select [OK].adobe. Note: [[ISO Recorder Instructions| URL http://isorecorder. * Trademark ownership information Solution ID TAUS0647637EN00 Solution Usage 0 Description How to setup User Authentication. General Settings]. WinZip can be downloaded from the [[WinZip website| URL http://www. All of this information is contained in a single file.adobe.htm]].adobe. Select [4. Solution Many products are posted as ISO-9660 image files. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Acrobat* Reader must be installed. Solution See TNEU0500032EN00. It is recommended for use by Microsoft when burning files from the MSDN library. 3. resulting in an identical copy of the original disc including file name and volume label information. To view the above PDF(s).roxio. 1. 2. An ISO image is an informal term for a disk image of an ISO 9660 file system.com/ddchomea. b. Select [1.html| URL http://www.adobe. Notes: A.winzip.pdf and TNEU0500032EN00_TNI3108_19. WinZip* must be installed. Create a Nero CD image ( Audio ). 78 . Note: To view the above PDF. Roxio* Easy CD Creator v6.alexfeinman. May 2007 Copyright . it also contains all the filesystem metadata (boot code. Below are instructions for some popular applications: 1. in addition to the data files that are contained in the ISO image.

adobe. User Authentication Settings]. 4. Konica Minolta Business Solutions U.html]] * Trademark ownership information Solution ID TAUS0647928EN00 Solution Usage 0 Description PROBLEM: Cannot print with the standard controller when EKC mode is enabled. Select [User Name] and enter a the individuals name.adobe.com/products/acrobat/readstep2. Select Quality. From the printer's folder. May 2007 79 . perform the following: 1. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. SOLUTION: Remove the controller from the network and use a laptop to print to it when EKC mode is enabled to verify the standard controller is not the issue. install the WHQL driver and select "Replace Existing Driver" when prompted during the driver installation process.bizhub C450 6. Solution ID TAUS0648007EN00 Solution Usage 0 Description How to set Grayscale as a printing default. Select [Close] 5 times to enter to the main copy screen. 3. Select [2. Solution ID TAUS0647831EN00 Solution Usage 0 Description Common Criteria ISO 15408 (IT Security Certification) status. 2. Solution Bring up Pagescope Web Connection. right click the print driver and select properties.A. Select [YES]. 8.html| URL http://www. Enter the authenticated Active Directory username and password. Common Criteria . Solution CAUSE: It is possible the port designated to print to was used by another device that is no longer present on the network. Inc. To view the above PDF. Select Printing Defaults.pdf for status details. SOLUTION: Ensure that the pressure springs are properly positioned under the LED unit. Solution To set Grayscale as a printing default. 2. a list of Authenticated users which have logged in in this manner will be now available from the List button Solution ID TAUS0647731EN00 Solution Usage 0 Description Light copies/prints after replacing a LED unit (PWB-LPH). Select [2..com/products/acrobat/readstep2. If the standard controller prints correctly. Select the Advanced tab. 13. Notes: 1. no accounts are listed when selecting the List button on the Account Login Screen. Solution See TNI (Technical Notice & Information) TNBT0500006EN03. The print job is deleted. Acrobat* Reader must be installed. 7. 10. Copyright . delete the port and the driver on the customer's client PC. Select [User Password] and enter the individuals password 12. 11. After logging in this way through Web Connection. There will be a login page that comes up when Authentication is set to on. 9. Highlight a Box number.S. Select [OK]. Solution ID TAUS0647638EN00 Solution Usage 0 Description When Logging into the C450 from the copier panel with User Authentication to Active Directory enabled. Solution CAUSE: The LED unit is not properly installed. User Registration].

Select Ok.adobe. Acrobat* Reader must be installed.html| URL http://www. Copyright . and perform the following: 1. Select [System 1]. 2. Select Grayscale. is a crease and fold 3 inches from the bottom. Note: To view the PDF. [End].html]] * Trademark ownership information Solution ID TAUS0648213EN00 Solution Usage 0 Description What TCP port number does the Gather Information function of the print driver use when communicating with the C450? Solution SNMP on TCP port number 161 is used for the Gather Information function of the print driver.A. Solution ID TAUS0648163EN00 Solution Usage 0 Description Availability of the VK501 Vendor Kit Interface for Jamex products. 5. only on the last set. Also. Select Apply. when stapling sets of 8.com/products/acrobat/readstep2. Select [End]. Solution See Bulletin 05-GB-088 for details. it will default to Japan.S. SOLUTION: Enter the technician mode. If the fax is initialized. Solution CAUSE: This is normal machine operation SOLUTION: Multiple sets can be printed out.5x14. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. only 1 set will print when accessed. Inc. SOLUTION: Check to make sure that all microswitches S3 for the FS507 are in the OFF position. 7.adobe. ensure that the machine and finisher are at the latest firmware levels. May 2007 80 .. 3. Select [Marketing Area].com/products/acrobat/readstep2. Solution ID TAUS0648381EN00 Solution Usage 0 Description When selecting multiple sets in the print driver and printing to a USER BOX. Solution CAUSE: Incorrect setting of finisher dipswitches and/or incompatible firmware levels. Note: If the fax is initialized. Protocol Error when faxing. Solution ID TAUS0648391EN00 Solution Usage 0 Description How to Scan-to-Box with the IC-402. Solution CAUSE: The Fax Target is set to something other than US. Konica Minolta Business Solutions U. 4.bizhub C450 5. 6. [Exit] to return to the basic screen. Solution ID TAUS0648068EN00 Solution Usage 0 Description FK502. Use [+] or [-] to select [US]. no matter how many sets are requested. Select [Fax Target]. but the amount must be set at the machine when the job is accessed. Solution ID TAUS0648217EN00 Solution Usage 0 Description FS507. it will default to Japan.

5. then change the subject message. Press the Start key and check to see that the results are [OK]. perform the following: 1. Verify that the holes are the correct size and are clean. Acrobat* Reader must be installed. Solution ID TAUS0648566EN00 Solution Usage 0 Description The copier control panel blanks out when running the gradation adjustment. select the Mode Check hard button. Solution To install a Jamex Coin-op to the C450.com/products/acrobat/readstep2. May 2007 Copyright . Separate the side guides by 301mm. select the E-mail entry and press the E-mail settings soft button.html| URL http://www. the VK-501 Vender Kit Interface must be installed. Inc. Microsoft* Word must be installed. Solution Function Settings . Note: To view the above document. Solution Although there is no automatic changing of the subject address it can manually be changed.4mm to an inch.bizhub C450 Solution How to Scan-to-Box with the IC-402 . Konica Minolta Business Solutions U. There is a way to change the from message . Microsoft* Word must be installed. Select [Manual Bypass Tray Adjustment]. 6.html]] * Trademark ownership information Solution ID TAUS0648531EN00 Solution Usage 0 Description How to have the subject message reflect the filename when scanning to E-mail. Please refer to Marketing Bulletin # 05-GB-095 . Note: To view the above PDF(s). Select [Min. 3. Solution To set the maximum and minimum widths for the manual bypass paper tray. SOLUTION: Check the scanner interface cable for bent pins. Note: To view the above document. along with firmware version 69 or higher. * Trademark ownership information Solution ID TAUS0648416EN00 Solution Usage 0 Description How to install a Jamex* Coin-op to the C450.adobe. If there are bent pins.A. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe. 81 . Separate the bypass side guides by 89mm. Note: There are 25.after entering the address. Width]. Press the Start key and check to see that the results are [OK]. From the Service Mode select [Machine]. 7. 2.S. * Trademark ownership information Solution ID TAUS0648394EN00 Solution Usage 0 Description Function Settings.. straighten the pins with needle-nose pliers and check the female connection on the copier.com/products/acrobat/readstep2. 4. Solution CAUSE: Poor connection. Solution ID TAUS0648636EN00 Solution Usage 0 Description How to do the manual bypass paper size adjustment.

bizhub C450
Solution ID TAUS0648645EN00 Solution Usage 0

Description Original Type button is missing under the Scan Settings. Solution CAUSE: Wrong controller. SOLUTION: This feature button is not supported in conjunction with the Fiery* IC-402, only with the standard controller. * Trademark ownership information

Solution ID

TAUS0648647EN00

Solution Usage

0

Description How to set output tray priority on the FS-507 Solution You must enter admin mode via the password set. (12345678) default, Select system setting then select output settings. The exit tray priority defaults are as follows. Copy& print jobs default to tray 2. Faxes and reports default to tray 3. This outray tray priority is only available on the FS-507.

Solution ID

TAUS0649012EN00

Solution Usage

0

Description Part number for the Konica Minolta logo 11x17 color test chart. Solution Konica Minolta logo 11x17 color test chart (p/n 4036794101).

Solution ID

TAUS0649108EN00

Solution Usage

0

Description When printing multiple pages, only one page prints out. Solution CAUSE: Incorrect printer driver. SOLUTION: Verify the correct print driver is in use.

Solution ID

TAUS0649110EN00

Solution Usage

0

Description How to use the Scan to Box function with the IC402. Solution How to use the Scan to Box function with the IC-402 . Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

Solution ID

TAUS0649112EN00

Solution Usage

0

Description Scan to Email, Scan to SMB, Scan to FTP, Scan to Box, LDAP, User Authentication, and Account Track function settings on the C450/C351 with IC-402. Solution Scan to Email, Scan to SMB, Scan to FTP, Scan to Box, LDAP, User Authentication, and Account Track function settings on the C450/C351 with IC-402 . Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

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bizhub C450
Solution ID TAUS0649131EN00 Solution Usage 0

Description "No Account Set for Group Auth" error message in the Job Log when printing using EKC accounts. Solution CAUSE: An incorrect EKC account or passcode is entered. SOLUTION: Enter the correct EKC account and passcode.

Solution ID

TAUS0649465EN00

Solution Usage

0

Description When trying to log in, receives "Authentication Failed" message after setting up User Authentication against a Microsoft* Windows Server 2003 Active Directory Domain Controller. Solution CAUSE: The time or date is not synchronized between the computer and the domain to which it is attempting to log on. If the time or date on a client is not synchronized with the authenticating domain controller, Kerberos* validation does not succeed. SOLUTION: Log on to the client locally by using an account with administrative privileges and set the time and date to match the time and date on the domain controller that validates the logon process. * Trademark ownership information

Solution ID

TAUS0649471EN00

Solution Usage

0

Description Unable to setup tray 2 as a Non standard size paper. Solution This is normal machine operation. Custom Size paper (Non standard size papers) are designated for tray 1, and the Bypass tray only.

Solution ID

TAUS0649616EN00

Solution Usage

0

Description When upgrading or downgrading a print driver with a different version, the version number doesn't change after installing the new print driver. The old print driver was removed prior to installing the new one. Solution Some of our drivers have dll files that are loaded in memory. When a driver is deleted, the dll file is still loaded and cannot be overwritten. When a differnt version of that driver is installed, the dll is not replaced which is why the version is not changed. In this scenario, you will have a driver that is comprised of components from 2 different versions. To correct this issue, after deleting the driver files, the PC must be rebooted to release the dll from memory. Once this is done, the new driver can be reinstalled with no issues.

Solution ID

TAUS0649618EN00

Solution Usage

0

Description How to change the default scan file name. Solution To change the scan file name perform the following: 1. Select the Scan tab. 2. Select the Mode button. 3. Select E-Mail Settings. 4. Select File Name. 5. Press the Delete button to delete each character in the default name. 6. Enter a new file name. 7. Select OK.

Solution ID

TAUS0649896EN00

Solution Usage

0

Description How to change scan file name for Scan-to-Email/FTP/SMB from the operation panel.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

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bizhub C450
Solution To change the scan file name for entries from Address Book, perform the following procedure: 1. Press [Scan] button. 2. Press [Address Book] 3. Perform "Detail Search" or select programmed destination button. Note: The default scan settings are used then skip steps 4 and 5. 4. Press [Scan Setting] to change scanner setting. 5. Press [OK]. 6. Press [Mode Check] button on the operation panel. 7. Press [Email Setting] in lower left hand corner 8. Press [Filename] button. 9. Press [Delete] until all characters are removed from the default filename field. 10. Enter new file name and press OK. 11. Press [Start] to scan the document.

Solution ID

TAUS0649929EN00

Solution Usage

0

Description How have print jobs pass through when a key counter device is installed Solution To have print jobs pass thru when a key counter is installed please perform the following: 1. Enter Service Mode. 2. Press STOP, 9. 3. Select Management Function Choice. 4. Select Key Counter Only.

Solution ID

TAUS0649949EN00

Solution Usage

0

Description FK502, How to disable dial tone detection. Solution Enter TechRep Mode, select FAX, then Network, then Network Settings 2, set Dial Tone Detection to OFF.

Solution ID

TAUS0650031EN00

Solution Usage

0

Description HP* Web JetAdmin* plug-ins. Solution Konica Minolta has co-developed device "[[plug-ins|URL http://techweb.konicabt.com/tpm/media/Web_JetAdmin_Plug.pdf]]" with Hewlett Packard (HP) for customers who have already standardized on the HP Web JetAdmin software application. The Konica Minolta plug-ins allows HP Web JetAdmin users to monitor, configure and manage Konica Minolta MFPs and printers on the network using a standard Web browser. Once the Konica Minolta plug-ins are installed, IT managers can increase their device management efficiency substantially. The plug-ins provide accurate graphical representations, as well as real time status conditions on select KMBS MFPs and printers on the network. Notes: 1. To view the above PDFs, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] 2. The 'Download' links in the PDF are 'live'. * Trademark ownership information

Solution ID

TAUS0650086EN00

Solution Usage

0

Description Enter Open API login name and password error message is displayed when using PageScope applications. Solution CAUSE: IS OpenAPI authentication is enabled. SOLUTION: Turn IS OpenAPI authentication off. 1. Enter Administrator mode. 2. Select System Connection. 3. Select IS OpenAPI setting. 4. Set access setting to Allow, Port number to 50001, and Authentication to Off.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

May 2007

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10. Note: The default scan settings are used then skip steps 3 and 4. 6. 7. 9. Multi Page then Click OK. Press [Direct Input].bizhub C450 Solution ID TAUS0650473EN00 Solution Usage 0 Description How to change scan file name for Scan-to-Box from the operation panel.Book Separation-OK-OK. Solution ID TAUS0650533EN00 Solution Usage 0 Description Can the software counters be reset or programmed to a different value? Solution No. Click on the Address Book. Solution ID TAUS0650536EN00 Solution Usage 0 Description Booklet Scanning to FTP. 11. Inc. perform the following procedure: 1. 4. Place his Book on the Glass.A. 5. 2.Select PDF. Konica Minolta Business Solutions U. the software counters can't be reset or programmed to a different value. 3. Click on Scan Settings. Click on Application. Press [OK]. Please reference Section 8 of the C250 Print Operations User Guide.x. May 2007 85 . 8. 5. 7. Select User Box. 3. Copyright . Press [Scan] button.8 1/2 x 11 Portrait. Multi Page. Press [Save in User Box] button on the operation panel.Select PDF.x. Click on the Scan Button. Click on File Type. 5. Click on Separate Scan and click START. Press [Scan Setting] to change scanner setting. Click on the Address Book. Solution To change the scan file name for entries from Address Book.x? Solution The Copy Track or Secure Print features are not supported with Macintosh 9.. Click on File Type. but they are supported in Macintosh 10. 8. Click on the Destination Name (the Icon to Scan to). Press [Start] to scan the document. 3. Press [OK]. 6. Solution Perform the following procedure: 1.Book Scanning. 4. Click on the Scan Button. Enter new file name. then Click OK. Solution Perform the following procedure: 1. Click on Scan Size. 4. Click on the Destination Name (the Icon to Scan to).S. 2.Click OK. Click on Scan Settings. 2. 9. Solution ID TAUS0650528EN00 Solution Usage 0 Description Are the Copy Track or Secure Print features supported with Macintosh* 9. Solution ID TAUS0650535EN00 Solution Usage 0 Description Booklet Scanning to SMB. Place his Book on the platen glass. Press [Document Name] button.

then all information will be required to be entered for User Authentication and Account Track each time the machine is used.8 1/2 X 11 Portrait. From the Binding position menu select either Left Binding or Top Binding.bizhub C450 7. Note: Use Adobe PostScript* driver version 1. Click on Separate Scan and click START. 8. Solution To create a booklet from Adobe Acrobat. From within the PDF. Solution ID TAUS0650584EN00 Solution Usage 0 Description In what situation would User Authentication and Account Track Synchronization be chosen? Solution When the machine is used by multiple departments and the use of each employee is managed by each department. Inc. 5. 8.2. If the selection to Not Synchronize is made. 7.23. Solution ID Description TAUS0650639EN00 Solution Usage 0 Copyright .024? Solution PageScope Net Care 5.. Solution ID TAUS0650589EN00 Solution Usage 0 Description In what situation would User Authentication and Account Track be selected NOT to synchronize? Solution User Authentication and Account Track would be selected NOT to synchronize when a machine is used by multiple employees with each employee performing multiple projects which need to be totalled separately. Select OK to Print.A. From the Combination menu select Booklet.Book Separation-OK-OK.4 and the C450 standard controller. Solution ID TAUS0650557EN00 Solution Usage 0 Description How to create a booklet from Adobe* Acrobat* using Macintosh* OS 10. With this setup. Select the C351 TCP/IP* address from the Printer menu. totals can be maintained on each employee (each user) and on each project (each account) on which the employee is working. * Trademark ownership information Solution ID TAUS0650580EN00 Solution Usage 0 Description When setting both User Authentication and Account Track settings through PageScope Data Administrator.S. it does not necessarily mean that it is supported for Counter Reader unless specifically stated. Select Standard from the Presets menu.024 supports the Counter Reader Function for the C450 with plug-ins installed. 9. 4. perform the following: 1.Book Scanning.0 for Macintosh OS 10. Note: When a model is listed as supported for Net Care. Click on Application. what does selecting "Synchronize" accomplish as opposed to selecting "Not synchronize User Authentication and Account Track"? Solution Synchronization allows use of the machine by only having to enter the user name after the machine was used once with the appropriate information entered for User Authentication and Account Track. May 2007 86 . 6. Solution ID TAUS0650600EN00 Solution Usage 0 Description Is the C450 supported for the Counter Reader function in PageScope Net Care 5. From the Copies and Pages menu select Finishing. 2. 3.23. Totals can be maintained on each employee (each user) and each department (each account). Konica Minolta Business Solutions U. select File/Print.Click OK. From the Fold menu select Center Fold and Staple.4 support. Click on Scan Size.

S. 3. The machine displays a warning screen explaining this when the key operator attempts to turn this function off. Solution ID TAUS0650705EN00 Solution Usage 0 Description How to turn off Sleep Mode. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. SOLUTION: Ensure that. under Finisher Adjustment. Solution ID TAUS0650691EN00 Solution Usage 0 Description Can the Account Track user information be recovered after the this function has been turned off? Solution When the Account Track function is turned off all of the user data is erased and can not be recovered.com/products/acrobat/readstep2. An adjustment of + to . Select System Settings. Select Power Save. upgrade copier firmware version to the latest. Solution The skew/alignment adjustment for the FS603 can be found in Tech Rep Service Mode.adobe. Select Permit. If this selection is not present. 2. There is also a mechanical adjustment to be performed starting on page 126 of the FS603 Service Manual . Solution ID TAUS0650793EN00 Solution Usage 0 Description INPUT ERROR message when attempting to change the Low Power setting. Note: To view the above PDF(s). If unable to connect as Public User. Network Setting . Inc.. Select Sleep Mode. follow these procedures: Enter Tech Rep Mode: 1. Half Fold Position Adjustment.com/products/acrobat/readstep2. a specified user name and password is necessary. May 2007 87 .adobe.html| URL http://www. then exit Tech Rep Mode. Select Off and then OK. Acrobat* Reader must be installed. in Admin Mode. then exit Admin Mode.Security Setting . Solution ID TAUS0650762EN00 Solution Usage 0 Description How to perform the skew/alignment adjustment for folding for the FS603.. 2. Notes: 1.bizhub C450 Is Internet Fax supported? Solution Internet Fax is not supported. 4. Solution Copyright .html]] * Trademark ownership information Solution ID TAUS0650772EN00 Solution Usage 0 Description Can not connect to PageScope Box Operator.A. Solution To turn off Sleep Mode. Solution CAUSE: Incorrect settings.7 can be made. Konica Minolta Business Solutions U. it gives them the option not to continue the procedure. 2. Select System 1. Select No Sleep.PSWC is set to Enable and that in Admin Mode . 3.Mangement Function Set Network Function Set is set to Allow. Enter Admin Mode: 1.

Solution ID TAUS0650798EN00 Solution Usage 0 Description INPUT ERROR message when attempting to change the Sleep Mode setting.A. The port needs to be set up as a single speed or a single speed hub needs to be placed between the autosense hub and the NIC. Solution CAUSE: Overwriting of the setting does not function. The Disable Bindery setting is checked in the IPX setup on the NIC. Using autosense hubs. Both AppleTalk and Novell protocols are 'chatty'.. 4. Printer object is not set up as remote/unknown. then the autosense of media type fails. Konica Minolta Business Solutions U. followed by the tray and press Print. 7. PCL font list. Not enough licenses. This configuration will work well and the results should be satisfactory. Inc. 8. 5. Solution Follow the instructions in the Quick_Guide_for_Device_Connectivity_to_Workware document for setup information using Scan to FTP and Scan to SMB. SOLUTION: Press the C key to clear the current setting and then input the new time.S. Demo page or the PostScript font list. Select Configuration Page. disable it. If the NICs are bound to three or more LAN protocols.2. 2. 3. * Trademark ownership information Solution ID TAUS0650929EN00 Solution Usage 0 Description Reasons why the NIC might not connect to a Novell* NDS server when attempting to configure using queue-based printing (IPX/SPX). SOLUTION: Press the C key to clear the current setting and then input the new time. 4. If AppleTalk* is not needed. Press the Utility button. Select #6 Printer Setting. 2.bizhub C450 CAUSE: Overwriting of the Low Power setting does not function. No autosense. Solution ID TAUS0650861EN00 Solution Usage 0 Description Can the C450 accept print jobs from AS/400* via LinkCom* III? Solution The C450 will produce acceptable output when receiving SCS and IPDS jobs from the AS/400 via the LinkCom III. follow the instructions in the Scan_to_SMB_on_Windows_2003 document. If using scan to SMB on a Microsoft* Windows 2003 server. Signature level not set between 0 . perform the following: 1. * Trademark ownership information Solution ID TAUS0650993EN00 Solution Usage 0 Description How to print the Configuration page. Select #2 User Setting. PCL font list. 9. Select #5 Print Reports. * Trademark ownership information Solution ID TAUS0651297EN00 Solution Usage 0 Description How to configure the MFP to send scans to PageScope Workware. It disables everything. Select a frame type manually. Use Display Servers command and view three instances of the KN card. Signature level 3 (packet encryption) is not supported. 5. 6. Copyright . May 2007 88 . Wipe all objects and recreate them with Quick Setup. Demo page or the PostScript* font list. Solution 1. 10. The NIC is not advertising on the network. 3. Demo page or the PostScript font list. The SET 'reply to request for nearest server' setting is not enabled. Solution To print Configuration page. PCL* font list. NDS and the local schema are corrupt and need to be repaired with DSRepair.

com/products/acrobat/readstep2. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Select Print without Authentication. restrictions on what MFP functions the Public User has access to can be set.bizhub C450 Note: To view the above PDF(s). Enter Administrator mode. 2. 4. 5. Permit Print function and Permit User Box. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.html| URL http://www. be sure to load the 4060pt1lmtu8s1 patch on the IC402. Settings which can be allowed for the Public User are: Permit copy function. Permit Fax function..S.konicabt.com/products/acrobat/readstep2.html| URL http://www.html]] * Trademark ownership information Solution ID TAUS0651399EN00 Solution Usage 0 Description How does the use of the Public User affect User Authentication and Account Track configuration? Solution When the Public User is selected. Select Allow.html]] * Trademark ownership information Solution ID TAUS0651343EN00 Solution Usage 0 Description New enhancements for the bizhub C450. Solution ID TAUS0651403EN00 Solution Usage 0 Description When a Public User is used. Once this selection is made. Select OK.com/products/acrobat/readstep2. perform the following: 1. Solution Bulletin 05-GB-128 Enhancement FAQs Functions Matrix Note: To view the PDF.adobe. The patch is available for download from the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. Solution To print without Authentication with User Authentication enabled. permit scan function.com]]. May 2007 89 . Select User Authentication/Account Track. Any of these settings can also be dissallowed. Inc. Acrobat* Reader must be installed. User Authentication and Account Track must be synchronized. how can restrictions of the MFP be set for the Public User? Solution The Public user can be allowed and configured through either the Public User button on the bottom of the User List Tab in Data Administrator or by selecting "Allow" for Public User Access in the User Authentication setup on the C450/C351/C250 panel. Solution ID TAUS0651427EN00 Solution Usage 0 Description Is there a patch needed on the IC402 for the enhanced firmware (Phase 2) support? Solution When upgrading to the enhanced firmware with an IC402 installed.adobe.adobe.A.adobe. 3. Konica Minolta Business Solutions U.com/products/acrobat/readstep2. Solution ID Description TAUS0651475EN00 Solution Usage 0 Copyright . Acrobat* Reader must be installed. Solution ID TAUS0651417EN00 Solution Usage 0 Description How to print without Authentication with User Authentication enabled.

konicabt. The life will be displayed in bar graph form F (full) to E (empty). Check the items that you what restored from your saved selection is opened and click OK to save. Press the Start button. Solution CAUSE: The "Save/Restore Setting" is not configured to restore all the settings. Select [Life]. Konica Minolta Business Solutions U. Select [Counter]. 3. Click on the "Save/Restore Setting" button to open the pull down menu. perform the following: 1. * Trademark ownership information Solution ID TAUS0651525EN00 Solution Usage 0 Description How to check the image unit life. Solution See Security White Paper 3. 4.com/products/acrobat/readstep2. SOLUTION: Apply the GCJ firmware. Select the paper tray you wish to print from. Solution To print out the life counters.0). The firmware is available for download from the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. Acrobat* Reader must be installed. SOLUTION: To configure the "Save/Restore Setting" to allow all saved settings to be restored.. Solution ID TAUS0651637EN00 Solution Usage 0 Description Konica Minolta Security White Paper (Version 3.html| URL http://www. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.com]]. May 2007 90 . Open the drivers properties and select the "Setup" tab.com/products/acrobat/readstep2. A new window will appear offering a list of settings that can be selected when a saved setting is restored. Press the Utility/Counter button and select Check Consumable Life. 2.adobe. Select and open the bottom selection of "Detailed Restore Setting" 4. Enter the Technical Mode.A.html]] * Trademark ownership information Solution ID TAUS0651645EN00 Solution Usage 0 Description Printed documents that contain a shade of dark green may be detected as being black and white when using Auto Color Mode.0 for details. Solution There are two ways to check the life of the image units. Solution ID Description TAUS0651695EN00 Solution Usage 0 Copyright . 3. 2. Solution ID TAUS0651478EN00 Solution Usage 0 Description The PCL* driver settings that are stored under the "Save/Restore Setting" are not all selected when restoring the saved settings.S.bizhub C450 How to print the life counter data. Inc. 2. Select [2]. 5. The technician can check the actual life in minutes by performing the following: 1. perform the following: 1. Press the Print icon in the lower left corner of the screen. 4. Solution CAUSE: Special firmware is required for the C450 and is not installed. 3.adobe. The image unit life will be displayed in minutes of use. The customer can check the life by pressing the Utility Key and then selecting [Unit Life Indicator]. Note: To view the above PDF.

3. User is prompted for a user name and password. Press the Start. Solution ID TAUS0651731EN00 Solution Usage 0 Description Unable to login through PageScope Web Connection. Enter the Service mode. front of the document feeder is not properly aligned with the reed switch which is under the cover. Solution CAUSE: Incorrect Image Controller setting. select Controller 1 if the Fiery controller (IC-402) is installed. right. 5. 4. Solution ID TAUS0651943EN00 Solution Usage 0 Description FK502..bizhub C450 CLOSE SECTION PROPERLY message with an illustration of the document feeder raised when an original is placed in the document feeder. 5. how to change the coding ability. Inc. The data light blinks but no document prints (including a test page). Solution CAUSE: This indicates that Authentication is enabled. 6. SMB. 5. 6. Select Controller 0 for the standard controller. perform the following: 1. Select Image Controller setting. Select Others. Select Communication. 3. Select End/Exit to exit the service mode. 2. SOLUTION: Loosen the screws below the right hinge of the document feeder to align it. 4. Make the desired change. 4. The specification for maximum skew is 3mm. perform the following: 1. SOLUTION: Either provide valid username and password (Active Directory. 2. NDS or MFP Authentication) or turn Authentication OFF. To set the Image Controller mode. Select Fax Setting. 3. Select Close until returning to the main screen. Select Fax. Solution ID TAUS0651961EN00 Solution Usage 0 Description Is Scantrip compatible with the C450? Copyright . Solution CAUSE: The magnet on the bottom. perform the following: 1. Select End and Exit to exit the Service mode. Solution ID TAUS0651775EN00 Solution Usage 0 Description FK502. Enter the Administrator mode. Select System 2.A.S. Solution To change the coding ability. Solution ID TAUS0651830EN00 Solution Usage 0 Description Unable to print. Konica Minolta Business Solutions U. Enter Service mode. how to print a Fax setting list. May 2007 91 . Solution To print a Fax settings list. Select Job Setting List. 2. Select a paper tray. The document feeder manual lists this adjustment to correct document skew so ensure that the documents do not skew after changing this adjustment. SOLUTION: Set the proper Image Controller setting.

adobe. Solution ID TAUS0652181EN00 Solution Usage 0 Description After upgrading the machine firmware. Initial settings 2.0.com/products/acrobat/readstep2. Limited Extended Warranty Program.com/products/acrobat/readstep2. July 2006).html]] * Trademark ownership information Solution ID TAUS0652036EN00 Solution Usage 0 Description New. They are retrieved by accessing the User Box through Job Spooler.bizhub C450 Solution Scantrip version 2. Completed jobs are only listed and can not be re-printed. faxes sent from the C450 are received reduced.com/products/acrobat/readstep2.html]] * Trademark ownership information Solution ID TAUS0652099EN00 Solution Usage 0 Description In PageScope Job Spooler 1. Solution ID TAUS0652159EN00 Solution Usage 0 Description Can the Konica Minolta FTP Server Utility be used to scan to a subfolder of the designated FTP root folder? Solution The Konica Minolta FTP Server Utility can be used to scan to a subfolder of the designated FTP root folder. In PageScope Web Connection. 1. Only by selecting in the driver for Output method -Save in User Box.5. /subfolder. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.html| URL http://www. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Acrobat* Reader must be installed. Solution ID TAUS0651997EN00 Solution Usage 0 Description Initial settings cannot be changed when vendor mode is enabled. The '/' represents the root FTP directory on the computer which has the FTP Server Utility installed. Solution CAUSE: Specification. Inc. Note: To view the PDF.com/products/acrobat/readstep2.html| URL http://www. can Active Jobs be held and reprinted in Job Spooler? Can completed jobs be reprinted? Solution Active jobs can only be changed in priority and not held.7. Note: To view the PDF. Copyright . Konica Minolta Business Solutions U. specify the path to the Root Folder.S. in the FTP Utility Settings. Solution See Bulletin 05-GB-134 for details.0 release (est. SOLUTION: The following functions for vendor mode will be available at Phase3.1 is compatible with the C450.adobe. Job Settings can be changed and the document reprinted from Job Spooler. specify the FTP Destination path.. 'Subfolder' represents the name of the subfolder created directly beneath the FTP root folder. May 2007 92 .adobe. Supporting duplex Solution ID TAUS0652027EN00 Solution Usage 0 Description Additional enhancement serial number break. can documents then be retrieved through Job Spooler.A.1. Limited Extended Warranty Program announcement for details. At this point.adobe. Acrobat* Reader must be installed. Solution See the New. Then create subfolder(s) in Windows Explorer directly beneath the FTP root folder. First.

Solution CAUSE: Due to improper assembly of the upper paper exit roller the grounding plate is caught between the shaft and the shaft holder. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. SOLUTION: To restore the machine to Factory Default. which will be listed as Box number 0. Solution ID TAUS0652292EN00 Solution Usage 0 Description The last page of duplexed copy job. User Setting]. From the C450 copier panel. to go into Admin mode and select Fax Setting = Function Setting = Memory RX and set to ON. Note: To view the above PDF(s). Inc. 2.com/products/acrobat/readstep2. Documents contained in that box will now be available to view and save to the computer. SOLUTION: To properly duplex copy onto Letterhead paper. 4. [Close] to return to the basis screen. Confirm the grounding plate is assembled correctly..3. Enter the password for the box. Select [OK]. Solution CAUSE: The paper tray is not desiginated as Letterhead paper. is printed on the back side of Letterhead paper. Select [Factory Default]. Solution PC402 can be installed in the C450/C351/bizhub 200/bizhub 250/bizhub 350/bizhub 420/bizhub 500. 4. Enter a password. 3. 4061-317 is for the C450/C351/bizhub 200/bizhub 250/bizhub 350/bizhub 420/bizhub 500. SOLUTION: Inspect the upper paper exit roller to ensure there is about 1mm tolerance by moving the shaft forward and backward as shown (see Bulletin #5313 ). the Memory RX User Box. Received documents will then be saved in the Memory RX User Box.adobe.com/products/acrobat/readstep2. Press the Utility key. like as 317xxxxx). Double-click on the box.0. 2. The Item # is recognizable on the box or from the PC402 S/N (4061-313 will start the S/N. with an odd number of pages.0.A. 6. Solution Perform the following: 1. May 2007 93 . Copyright . This causes an increase in torque of the exit roller which creates a noise in the duplex drive section which is connected to the exit drive roller.bizhub C450 Solution CAUSE: The machine needs to be restored to Factory Default. like as 313xxxxx or 4061-317 will start the S/N. Konica Minolta Business Solutions U. perform the following: 1. Solution ID TAUS0652182EN00 Solution Usage 0 Description Abnormal noise occurs from exit section when duplexing either a copy or print job.html]] * Trademark ownership information Solution ID TAUS0652210EN00 Solution Usage 0 Description How incoming Faxes can be saved in a Box so that they can be retrieved through PagesScope Box Operator 2. 5.html| URL http://www. Power OFF the machine using the main switch so that all power is removed from the machine. 6.S. Solution ID TAUS0652316EN00 Solution Usage 0 Description PC402 compatibility. the paper tray must be designated as Letterhead. 3. Select [2. Note: PC402 has 2 Item codes: 1. 4061-313 is for the C450/C351/bizhub 200/bizhub 250/bizhub 350. 2. Select [Initial Setting]. select Tools = Options. 5.adobe. Enter a check mark next to 'Display the Memory RX User Box'. will be displayed. In PageScope Box Administrator. then modify the grounding plate according to the instructions on page 3 of the bulletin. If the shaft does not move forward and backward. [Close]. From PageScope Box Operator. Acrobat* Reader must be installed.

Select [Function Parameter Setting]. This is available for download from the Konica Minolta driver selector or FTP site.S. Setting "X" to 1 (ON) this fixed value will now use the header information set in the administrator mode = Fax = Header Information. 1 d." 3. 3. Note: The position of X is Bit 6. Solution CAUSE: Software switch setting 000B0039. SOLUTION: To set software switch 000B0039 Bit 6 (0X000100) to a 1 (ON). the copier will not automatically pull paper from the manual bypass tray. Printer has Phase 2. Bit 6 (0X000100) is set to 0 (OFF).[F] to change the letters and the numeric key pad to change the numbers. Solution CAUSE: The bypass function is considered a manual function not an automatic function. perform the following: 1. The same font that failed was able to be used and it was downloaded to a Fiery* using Command WorkStation*. However. Solution CAUSE: The data in the copier needs to be initialized SOLUTION: Perform the following: 1. Solution ID TAUS0652322EN00 Solution Usage 0 Description Engine status information is not being displayed correctly using a web browser and PageScope Web Connection. Enter any data in the user mode that may have been lost when the initialization procedure was carried out. Press Utility/Counter b. perform the data clear initialization procedure. Solution ID TAUS0652411EN00 Solution Usage 0 Description FK502. The player is available for Microsoft* Windows Internet Explorer (this is the Active-X installer). In the tech rep mode under System 2.A. PostScript* forms are also handled correctly. Select the data and enter a value for "X" using the binary numbers. Press Stop. other Windows web browsers. verify the HDD is set to "Installed. SOLUTION: Install Macromedia Flash Player for PageScope Web Connection. 2. Solution ID TAUS0652450EN00 Solution Usage 0 Description How well does the Konica Minolta Font Management Utility work? Solution Currently. the Account Track user's name is displayed in the Header Information instead of the FK502 sender's name. 0. the utility works well for downloading PCL* fonts and forms. Solution CAUSE: Macromedia Flash* is not installed for viewing flash content in the web browser. Select Fax]. 6. the control panel indicates the copier is ready. 7. Macintosh* OSX and LINUX*. when the User Authentication is enabled. Stop.. SOLUTION: Manually select the bypass tray from the control panel. Press Details c. The flash player is version 8. This is normal operation. Select address 000b0039 using [A] . 4. perform the following: a. Inc. 0. select [Decision]. * Trademark ownership information Solution ID TAUS0652327EN00 Solution Usage 0 Description When the copier is powered ON. May 2007 94 . When the address and value have been set.bizhub C450 Solution ID TAUS0652319EN00 Solution Usage 0 Description When copying off the glass. To enter the Service mode. Select [End]. Copyright . 5. Konica Minolta Business Solutions U. PostScript fonts seem to have difficulties with the utility. 0. Enter the Service Mode. so the utility may have a fault.0 firmware installed. In the tech rep mode under System 1. the fuser unit does not warm up and Tray 2 does not lift.

5. SOLUTION: This will be corrected with phase 2. It may be necessary to reboot the PC for changes to take effect. please perform the following: 1. go out of PageScope Net Care and go back to the PageScope Net Care Web start page. 4061-313 is compatible for bizhub C450/C351/200/250/350 2. Konica Minolta Business Solutions U. a message indicates that the needed plug-in for the model has not been installed and to check the web page. Solution CAUSE: Specification.1 of Scantrip? Solution The C450 is supported with version 2. Solution ID Description TAUS0652639EN00 Solution Usage 0 Copyright . No ETA is available.2. Solution To access the Service Mode.. If using an HTTP Proxy Server.S. 4. Solution ID TAUS0652626EN00 Solution Usage 0 Description PC402/LU201 compatibility. 0. Solution ID TAUS0652621EN00 Solution Usage 0 Description How to access Service Mode. May 2007 95 . Solution There are no known compatibilty issues with the bizhub C450. specify the Server Address:Port number as well as HTTP Proxy Account User name and Password (if necessary). then select Install. 1. Check desired plug-ins. Press STOP. PC402 has two item codes. Select to go into Console Tools. 4061-317 is compatible for all of the above plus bizhub 240/500 The item number is on the box along with the serial number can be used to identify each PC402. Click on the Restart selection and select to Restart the Server. Turn the main power switch OFF. 2.A. * Trademark ownership information Solution ID TAUS0652520EN00 Solution Usage 0 Description The passwords for the user names are listed on the one-touch list print. when trying to access the C450. Select the Download Install selection on the left. go to Server Setting = Auto-Version Check and specify an Auto-Check interval.2. 0. Turn the main power switch ON while holding the 'utility' button. Item #4061-313 will start with s/n 313xxxxx and Item #4061-317 will start with s/n 317xxxxx. Enter Password: 12345678 and Click on END. 3. 1. 0. Solution ID TAUS0652564EN00 Solution Usage 0 Description In PageScope Net Care 5. Solution CAUSE: Incorrect settings. STOP. Solution ID TAUS0652617EN00 Solution Usage 0 Description Is the C450 supported with version 2.bizhub C450 These issues will be investigated further. SOLUTION: First.1 of Scantrip. On the LCD screen push the trouble reset button. Click on the Check Now button. 5.5. Next. Inc. Available plug-ins will then be shown.

adobe. select from File-Save TabText file and select either Account or User depending on what type of authentication is set.html]] * Trademark ownership information Solution ID TAUS0652762EN00 Solution Usage 0 Description How to export authentication settings from a previous version of PageScope Data Administrator 1. in System Connection = Open API = Access Setting is set to Allow. Select Memory RX Box.adobe. Solution To export authentication settings from a previous version of Data Administrator 1. Solution To print faxes that were received into memory. File-Backup or select the Backup icon. 3. Note: To view the PDF. Select from the top. Do not set a password for the file if prompted.bizhub C450 How to connect to access devices through PageScope Data Administrator. Specify the file location.html]] * Trademark ownership information Solution ID TAUS0652688EN00 Solution Usage 0 Description DF601. 4. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.5 and then import them into Data Administrator 2.com/products/acrobat/readstep2.0. Solution See Imaging Unit Protection Program for details. At the initial screen. 2. select the Configure Authentication data button.. May 2007 96 . Select System User. Note: To view the above PDF(s). Note: As an alternative. perform the following: 1.adobe.html]] * Trademark ownership information Solution ID TAUS0652681EN00 Solution Usage 0 Description PC402 large capacity cassette field update. Port to 50001 and Authentication is set to OFF.com/products/acrobat/readstep2. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Solution ID TAUS0652646EN00 Solution Usage 0 Description FK502. Acrobat* Reader must be installed.A.5 and then import them into Data Administrator 2. Solution See Bulletin 06-GB-005 for details. 3. frequent original jam.html| URL http://www.html| URL http://www. Solution To connect to access devices through PageScope Data Administrator.com/products/acrobat/readstep2. Acrobat* Reader must be installed. perform the following: 1.pdf for details.adobe. Note: To view the above PDF. Solution ID TAUS0652669EN00 Solution Usage 0 Description Imaging Unit Protection Program.adobe.adobe.com/products/acrobat/readstep2. Specify the file Copyright .com/products/acrobat/readstep2. make sure that.html| URL http://www. Inc. Acrobat* Reader must be installed. Solution See TNBT0500201EN00.0.S. Select Print All. 2. how to print faxes that were received into memory.com/products/acrobat/readstep2. in the Admin mode of the copier. Select Box. and then Save. Konica Minolta Business Solutions U.

in the Device Info dialog box. In the Device Info dialog box. Inc. In Data Administrator 2. specify the delimiter and parameters for the imported file. Solution To import Account Track data stored in a CSV or TXT (tab delimited) file into PageScope Data Administrator 2. 4. Use the drop down box to select either CSV.5 via Auto Version Check. Press #2 Scan Basic Default Setting. In Data Administrator 2.csv. The Import Wizard will start. TXT (tab delimit) depending on the type of file that was originally saved. 5. Copyright . May 2007 97 . perform the following: 1. 3. once the device is selected. 7. Select Utility/Counter and enter the Administration mode. Select #6 Printer. 2. In the tech rep mode.0).S.Letter/Legal selection to ON. From the top menu. perform the following: 1. 4. that can be used as well (do not use PSDA file if the file will later be imported in Data Administrator 2. Specify the delimiter and parameters for the imported file. 4. in the Device Info dialog box. expand the items on the left. txt(tab delimete) depending on the type of file that was originally saved. select File-Import each data from the device.0. select File-Import each data from the device. 3. SOLUTION: Verify the following 2 items: 1. The Import Wizard will then appear. Select the Fax and verify the header information is correct. Select Default Tab and select the new default tab. under System 2. perform the following: 1. 2.0.0. once the device has been accessed. specify the delimeter and parameters for the imported file. 5. Select #2 User. Solution CAUSE: Incorrect setting. The Import Wizard will start.0. expand the items on the left. Select #1 Basic and set the A4/A3 . Solution ID TAUS0652830EN00 Solution Usage 0 Description How to add new plug-ins through PageScope Net Care 5. 3. 6. Solution To change the default tab on the scan screen. select File-Import each data from the device. Press #2 User.bizhub C450 name then Save. Solution ID TAUS0652774EN00 Solution Usage 0 Description Cannot send (TX) a fax after upgrading to 'Phase 2' firmware.A.. 6. Solution ID TAUS0652782EN00 Solution Usage 0 Description When sending a print job. Select Account Track Settings. Press the Close button 4 times to exit the menu. 2. can the copier be set to convert A4/A3 paper sizes to Letter/Legal? Solution To set the copier to convert paper sizes when printing. Konica Minolta Business Solutions U.0-Once the Device is selected. If there is an option for save to a CSV file. expand the items on the left. Solution ID TAUS0652776EN00 Solution Usage 0 Description How to change the default tab on the scan screen. 2. Select Account Track Settings. Use the drop down box to select either . Press the Utility\Counter key. set the HDD to 'Installed'. Press #2 Display. The HDD must be installed in the copier. Press Utility/Counter. From the top menu. Select Account Track Settings. Use the drop down box to select either CSV or TXT (tab delimited) depending on the type of file that was originally saved. 4. From the top menu. In Data Admin 2. Solution ID TAUS0652768EN00 Solution Usage 0 Description How to import Account Track data stored in a CSV or TXT (tab delimited) file into PageScope Data Administrator 2.

Then choose whether to get the most recent data or to use the data which was imported the last time. Touch Entry. Exit. 22. Lower the ADF cover and press the Start Key. Perform this function 3 times. select the Notify option. Select the appropriate message type for each unit. Lower the ADF cover and press the Start Key. press [Stop. To have the result of the Notification Check sent to the already configured Net Care Admin's account. Click on Check Now to check immediately for available Plug-in updates. 20. 27. From the Device List select from the top menu Processing = Copy. After making these settings. 19. 2. 3. Copyright . End. 14. go out of Net Care and then login to the Console Tools. 5. Select Gradation Mode and press Start (a test pattern will be produced]. 21. It may be necessary to stop and restart the Net Care service or reboot the computer for the change to take effect. Select the device that is the Origin of the Copy. Service Mode. Select Resolution Mode and press Start [a test pattern will be produced]. Enter Data. Using a ballpoint lightly touch the center of the + marker at four places on the touch panel. 4. Prompted to restart the Server. 2. May 2007 98 . select the plug-ins to install. Turn OFF/ON the main power switch. Perform this function 3 times. 3. Service Mode. perform the following: 1. Select Next. Press the Accessibility Key on the control panel. If it is necessary to specify a HTTP Proxy account to access their Proxy Server. Day of Week. Install Date. 4 ] Clear on the control panel. Day and Time settings. Press the Start Key. The Copy Collectively Box will come up. Place the test pattern face down on the original glass and 10 pieces of paper on top of it [11x17]. 9. 18. END. 7. Select Download Install. Go to Utility/ Counter. Clear and Enter Copier Serial Number. Touch Gradation Adjustment. 1. Serial Number. 7. Address data or both (User Boxes will not be copied). 25. it would be specified under 'Use HTTP Proxy Account'. Solution To copy Authentication data and Address Book data from one supported model to another or multiple engine(s). SOLUTION: Perform the installation procedure in the correct order: 1. Select to Restart. Touch High Compression Mode and press Start [a test pattern will be produced].. If the network where Net Care is installed is accessing the Internet through a Proxy Server. 16. 1. then select the Install button. Select the Target Device(s). Solution CAUSE: Improper installation procedure. 8. Choose to copy Authentication data. Konica Minolta Business Solutions U. Solution ID TAUS0652904EN00 Solution Usage 0 Description How to copy Authentication data and Address Book data from one supported model to another or multiple engine(s). 6 Once available plug-ins are listed. 13.S. 5. Enter Data. Select Imaging Process Adjustment. the TCP/IP* Address and Port number of the Proxy Server must be specified here. Exit. 17. Press Start. Inc.A. In Server Setting-Auto-Version Check Setting set Check Interval. Use the Select button. Press Clear and Enter Date and Time. 5. 3. 31. System Setting. 29. System 1. 26. Select System 2. Service Mode. Perform this function 3 times. 15. 12. Detect the engine(s). Unit Change. Be sure to hit the Select button. Administrator passwords for the target devices must be provided in order to transfer data. perform the following: 1. Click on END. In the Service Mode. 6. Lower the ADF cover and press the Start Key. 4. Touch Entry. Touch OK. Place the test pattern face down on the original glass and 10 pieces of paper on top of it [11x17]. Select System 1. 11. Close.5 via Auto Version Check. to immediately check for updates. 2. Select Touch Panel Adj. 10. 4. 24. Place the test pattern face down on the original glass and 10 pieces of paper on top of it [11x17]. 23.bizhub C450 Solution To add new plug-ins through PageScope Net Care 5. Administrator Setting. Date/ Time Setting. END. 6. * Trademark ownership information Solution ID TAUS0652876EN00 Solution Usage 0 Description Square box [gray] on all copies. 28. List Output. END. Machine Management List. 30. 4.

com/products/acrobat/readstep2. Fax form to: 201-825-1645.html]] * Trademark ownership information Solution ID TAUS0653150EN00 Solution Usage 0 Description An e-mail address is too long and will not fit in the destination space. To view the above PDF(s).The ppd folder is located: c:\Program Files\Adobe\PageMaker 7. This will assure receipt of your return to the proper Konica Minolta warehouse. Acrobat* Reader must be installed. The mail server is looking for MIME. May 2007 99 . b. perform the following: 1. FL Copyright . If the hopper is cleared before 20 counts. Inc.bizhub C450 7. Returns sent to the incorrect location will be refused and returned freight collect. 3. The Exchange 2000* mail server deletes the e-mail message and indicates the file is fragmented and is in 7 bit encoding. Solution CAUSE: Binary Division is set to "Enabled" in the E-mail set up screen.. c. hopper counter for booklets starts when first booklet hits the exit actuator. Notes: a.html| URL http://www. SOLUTION: Enter the name of the one-touch button under the Name tab and enter the e-mail address in the space provided under the E-Mail tab of the one-touch button registration screen.0\RSRC\USENGLSH\ppd4 Solution ID TAUS0653196EN00 Solution Usage 0 Description FS603. SOLUTION: Turn rear hopper bracket around and face down so booklets fall off the back off finisher. Sarasota. Solution CAUSE: The destination name referred to in the user manual is the name of the one touch box and should not contain the actual e-mail address.com/products/acrobat/readstep2. Refer to the KMBS Logistics Support Guide for detailed instructions.adobe. The actual e-mail address that the document will be scanned to can be up to 320 characters long. Solution CAUSE: Hopper bracket positioning.adobe. Inc. Solution To acquire an RA number.S. Please use the return label provided on the RA notification which will be faxed to you. Fill out the Return Authorization Request as completely as possible. * Trademark ownership information Solution ID TAUS0653165EN00 Solution Usage 0 Description PageMaker 7: Where do I find the PPD Folder? Solution SOLUTION: . SPECIAL NOTE: Solution Provided by Joe Spagnuolo of NEXICO. Konica Minolta Business Solutions U. Solution ID TAUS0653156EN00 Solution Usage 0 Description Cannot scan to e-mail using the standard controller. 2. the counter starts over. Copy the data to the device(s) Solution ID TAUS0652920EN00 Solution Usage 0 Description How to acquire an RA number. SOLUTION: Log into the PageScope Web Connection as administrator and set Binary Division to "Disabled" in the e-mail TX set up screen.A. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.

4.Remember to Flash the Copier with current Firmware when getting a new board. Solution ID TAUS0653223EN00 Solution Usage 0 Description Power On Controller Message Solution SOLUTION: .bizhub C450 Solution Provided by Joe Spagnuolo of NEXICO. Solution ID TAUS0653246EN00 Solution Usage 0 Description Can custom Watermarks be created? Solution To create a custom Watermark using the standard controller PCL* driver perform the following: 1. Click the Properties tab of the driver. Select 1st Page Only check box if desired. Text Angle. 3.Replace Imaging Unit . 8. Select Overwrite or Transparent.Perform an Operation Check on Toner Supply Motor C/K [M3] and Toner Supply Motor Y/M [M4] . and Density 7. Select the Watermark check box. May 2007 100 . Style. 5. . Select File/Print form the document to be printed. When Compact PDF is selected the scanning mode will be Color at 300dpi. Color. 6. * Trademark ownership information Solution ID TAUS0653270EN00 Solution Usage 0 Copyright . Watermark Text b. Click the Watermark tab.Remove Fiery and install it on another C351 or C450 and see if it boots up and work properly .If it works fine on another Copier then Replace PWB-MFP and use NVRAM from previous Board. Konica Minolta Business Solutions U. Color must be selected first prior to selecting Compact PDF.A. Click the Edit button.. when Compact PDF is selected. 9.Reseat all connectors on the IC-402 . Inc.S. Sarasota.Replace PWB-MFP . Solution ID TAUS0653215EN00 Solution Usage 0 Description C2553: Abnormally Low Toner Density Detected Magenta TCR Sensor Solution SOLUTION: . FL Solution ID TAUS0653205EN00 Solution Usage 0 Description Why. 2. 8. and Size c. Font Name. does the color type not change to Color and Color can not be selected? Solution This is specification. Specify the following settings: a.Re-Install Fiery System Software . Click OK.Check your Peripheral Settings through the Service Mode.Upgrade the Copier Firmware to current levels. . Controller Type 1 .Replace PWB-MC .Re-Install Imaging Unit . Sticker or Labels. Click OK. Inc.Clean the TCR Sensor window on the underside of the Imaging Unit for Dirt.

if you just highlight the Authentication settings icon. Select Close three times to return to the copy screen. The "Select item (authentication and address)" dialog box should Copyright . Once the file has been selected.bin). 2. such as KonicaMinolta C450 should be listed next to Device Name..Sort+Staple jobs to a Maximum of 30 pages Only. Select Auto Paper Select for Small Original. Select Utility.A. You will then be required to select a delimeter and map the fileds of the file to Auth. if an Authentication Mode is not set. Solution CAUSE: Matching size paper is not loaded in the machine. It is necessary to highlight each device you want to send to.Tray Capacity is limited to the number of sheets to be stapled. [30 sheets] SOLUTION: . 6. if the Authentication Mode icon is expanded.) After the data has been imported. Once the Device is connected to. 4. It is then necessary to put a check next to the devices you want to write to.5. Select Close three times to return to the copy screen. there should be a Account Track icon. the Device name. Select Letter. Select a device from the list. Konica Minolta Business Solutions U. Open the Door and Follow the Instructions on the Label. then "Import Each Data from a File" from the top menu. 6. Inc. after connecting to the device. Solution To set small size originals to be copied onto letter size paper.Check Field Service Manual under the Sorter [Product Specifications] Solution ID TAUS0653325EN00 Solution Usage 0 Description In PageScope Data Administrator 1. Select the Account/Auth data you want to upload to the device and then select the "Write" button. Select New Device Settings. Select Edit-Authentication-Change Authentication Mode. First. If one of these icons is highlighted and you select File-Import. May 2007 101 . mode. 5. Solution ID TAUS0653302EN00 Solution Usage 0 Description How to set small size originals to be copied onto letter size paper.csv or . Select User Setting. Select Utility. Select Import. Select "Copy the existing settings from Configured MFP". Detected devices should be listed.txt file in order to Import. Solution ID TAUS0653306EN00 Solution Usage 0 Description Staple Mode cannot be used.csv or . Start Data Admin 1. it must be set. . Select Copier Setting.S. the Import File Wizard will appear. SOLUTION: Set small size originals to be copied onto letter size paper. a dialog box will open. 5. then select.txt file in Data Admin 2. 3. 2. 3.csv or . Then select desired Auth. paper perform the following: 1. This dialog box will allow you to browse to the file and then select from the drop down box . To set small size originals to be copied onto letter size. the only choice is to import from a MFP backup file (. settings. Click Next.5 is it possible to Write to Multiple Devices? Solution Writing to Multiple Devices is supported. 4. Setting icon or both icons underneath. Select Copier Setting.bizhub C450 Description In PageScope Data Administrator 2. is it possible to Import Authentication Data through a . File-Import. Click on the Select button. Also. (This will be the Source device). User Auth. Click next. From the tree view of the device at the left. perform the following: 1.txt file to a device? Solution It is possible to Import Authentication Data through a . Select User Setting. Select Letter.x. Select Auto Paper Select for Small Original. A dialog box that says "Log in processing to device" should appear. Select 'Settings for multiple devices". click on the Password button at bottom and enter the Admin password for that device. (It is necessary to hit the "Select" button when making selections. Solution ID TAUS0653299EN00 Solution Usage 0 Description 'Original Size Cannot be Detected' message when copying small size originals. However. select the Confirm and edit the data (through the wizard) check box. Solution CAUSE: .x.

if there is no printer. On the dialog screen from the top menu will be a "Backup" button. how can Authentication Data be Backed up and Restored? Solution When accessing a device that has been previously accessed at least oncefrom Data Admin and has existing Authentication data. If importing a .txt) file If importing a .bizhub C450 appear. When connecting to this device from the Destination device.txt file.txt file that had been saved. Select Import File and select either the *.5.bin file I believe if you access another similar device you can Restore a *. Any existing address data will be downloaded.txt) file If importing a . select the "Configure authentication data" button. a Wizard will launch which will require mapping data fields to the correct values.A. Inc. select File-Save Tab-Abbreviated Address. Select Backup to save a *bin file of Address Data.5. Select File-Save Tab file-Account You will be prompted for a location to save an Account Track data file (*.bin file of the configured settings. a Wizard will launch which will require mapping data fields to the correct values This must be done for each device you want to write to. Solution ID TAUS0653331EN00 Solution Usage 0 Description In PageScope Data Administrator 1. May 2007 102 . Highlight devices you want to write to and click on the "Settings" button. SOLUTION: Change the port monitor on the LinkCom box to parallel port. From the drop down box you can specify to import a TEXT(TAB))*.bin file. from the File selection at the top of the Authentication Settings dialog box. * Trademark ownership information Copyright .bin file saved from a like device.txt file. From the Source device that contains User Authentication Data. a Wizard will launch which will require mapping data fields to the correct values This must be done for each device you want to write to. Solution Connect to the device that you want to retrieve. For Example if a *. Solution ID TAUS0653337EN00 Solution Usage 0 Description In Data Administrator 1. use the following method. from the File selection at the top of the Authentication Settings dialog box. Enter Admin password. Then select the "Configure Authentication data" button.txt) Then connect to the device you want to Write this data to Select "Configure Authentication Data" From the Users list or Registering Users dialog box Select to Import(File). how to Backup. This must be performed for each device you want to write to.bin file is saved from a C450 through the Backup button in the Authentication Settings dialog box. For a device that contains Account Track Authentication Data. From the drop down box you can specify to import a TEXT(TAB))*. Check whether to write Authentication or Address settings or both.txt) Then connect to the device you want to Write this data to Select "Configure Authentication Data" From the Account List or Registering Accounts dilaog box.. This file can later be used by other devices in order to Import Authentication settings To Restore the file. Restore and Import Address Data. backup or upload address data to.bin file to.S.bin or *. PrintGuide is unloaded. Click Next The "Prepare to export data to the device" dialog box should appear.txt file. Select Import(File). the parallel port will error out but the font update will complete successfully. Check the "Save configuration data" to a file box and browse to location in order to also save a *. Select File-Save Tab file-User You will be prompted for a location to save a User data file(. After selecting this you will be prompted to browse to a location to save the User. Konica Minolta Business Solutions U.bin or . Select the Source device you want to Copy data from. Solution CAUSE: During the update a physical page is generated to confirm that the fonts are being updated. Select Devices to Write to and then select the Write button. the PrintGuide application fails. it most likely would be able to be restored through the "Restore" button on this screen to a C351. Another method to upload Address Data can be performed at this dialog box when connected to a Device. select the "Restore" icon on the top You will be prompted for the location of the *. Select "Configure Address Data. If you are unable to transfer Authentication data with a saved *. Solution ID TAUS0653420EN00 Solution Usage 0 Description When updating fonts on the LinkCom* III box. For the same or a similar device this data should be able to be Written by selecting the "Restore" selection on the same screen and selecting the backed up *bin file.

Host Address.login Name 9. how to program the default paper tray for Incoming Fax. " [Period] 8. check the following: 1. power OFF Main Switch. it has not been tested. Close. May 2007 103 . Name. File Path. 6.5 with Service Pack 2. 2.. go into Utility/Counter. Login to the Copier via Web Browser [PSWC]. Close. * Trademark ownership information Solution ID TAUS0653615EN00 Solution Usage 0 Description When faxing a full page. Marketing Area set to US. Color.5 with Service Pack 2. 2.If the File folder is located on the Root of the Server enter " . Initial Setting. Select Utility/Counter. Click on Apply. Click on the SCAN Tab. Press Close Solution ID TAUS0653783EN00 Solution Usage 0 Description FK502. Since AutoColor is not an option when using Vendor 1 port connection. YES. Highlight Tray selection for RX Print 6. Wait a few seconds before powering ON again and send TX Fax. 2. select Factory Default. Go into Service Mode. power OFF SubSwitch.The TCP/IP* Address of the Computer generating the FTP Services. click on Initialization. 7. or Next button to choose Tray 1. perform the following: 1. 5. 4. Solution To Scan to FTP on a Novell 6. the image is reduced. Fax Target is set to US. User Setting. 3. they were accurately reported to the Equitrac Office server.bizhub C450 Solution ID TAUS0653534EN00 Solution Usage 0 Description How to Scan to FTP on a Novell* 6. Select Fax Setting 4. Solution To program a default paper tray for Incoming Fax.5x11). Notes: 1. the tracking of Color and B&W copies/pages is possible. Select the paper tray by selecting the Prev. * Trademark ownership information Solution ID TAUS0653601EN00 Solution Usage 0 Description Can Equitrac* be used to track Color and B&W copies/pages? Solution When using the Smart cable (p/n CABX0805) with the C3xx series (except C350).A. OK. Select FTP. 2. Go into Fax. Enter FAX mode. SOLUTION: To correct this.Enter the Name you want it to show up on the Copier [One Touch]. all jobs faxed will be reduced onto one side of the page (8.Password 10. Solution ID TAUS0653649EN00 Solution Usage 0 Description FK502. Tray 2 or Tray 3 7. When printing.S. all modes were tested. Select Administrator Setting 3. Inc. Password. Konica Minolta Business Solutions U. System1. perform the following: 1. User ID. Copyright . Fax Function Parameter. Select TX/ RX Setting 5. 3. When copying both Color and B&W images. Solution CAUSE: After upgrading the firmware to version A7. unable to TX. The fax screen can not be accessed on the operation panel. Click on New Registration. 4. B&W and combination Color and B&W were accurately reported to the Equitrac Office server.

SOLUTION: When using the *IBMSNMPDRV system driver. Note: To view the above PDF(s). 4. Enter the Administrator mode.html| URL http://www.adobe. 4. please perform the following: 1. After completion of the restore. Install the Phase 2 version of PageScope Box Operator. Acrobat* Reader must be installed.bizhub C450 Solution CAUSE: Fax TX Restrict is ON. then back ON. Touch [*] on the LCD panel. Select Security Setting. This will cause the SNMP communication session to be forced opened and forced close for each job or copy. * Trademark ownership information Solution ID TAUS0653837EN00 Solution Usage 0 Description Harness of Duplex Unit Transport Sensor may be caught.. Solution To clear the C-D354 error. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. 3. 3.com/products/acrobat/readstep2. multiple sets are sent using the same communication session. 2. To set Fax TX Restrict OFF.com/products/acrobat/readstep2. On the control panel. Solution ID TAUS0653784EN00 Solution Usage 0 Description 'Invalid MFP controller Type 607' message when using PageScope Box Operator. Konica Minolta Business Solutions U. press [Stop] [0] [7] [1] [3] [9] .html| URL http://www. Select Close 4 times to exit the Administrator mode. Under 'User-defined options' enter the following setting: *IBMSHRCNN. Note: To view the above PDF. The NVRAM data saved in Flash memory will be restored in NVRAM.pdf for details. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Reboot the workstation.S.adobe.8 software that comes with the original user software CD.html]] * Trademark ownership information Solution ID TAUS0653801EN00 Solution Usage 0 Description When printing from AS/400*. jobs may repeat over or multiple copies do not print. Copyright . 2. 5. 7. perform the following: 1. Acrobat* Reader must be installed. Select Security Details. Select Restrict Fax TX 6. Solution CAUSE: A new option implemented by IBM should be used. Go to the computer's Control Panel = Add and Remove Programs and remove PageScope Box Operator. Inc.com]] and download the files from Solutions/PageScope/C250_C351_C450_Phase_2. SOLUTION: Set Fax TX Restrict OFF. 2. [*] will appear on the LCD panel.com/products/acrobat/readstep2.adobe.com/products/acrobat/readstep2.html]] * Trademark ownership information Solution ID TAUS0653883EN00 Solution Usage 0 Description C-D354 NVRAM Data Error.A.adobe. Solution See TNBT0600079EN00. power the machine OFF. SOLUTION: To prevent the error message. Select OFF. Solution CAUSE: Using Phase 1. May 2007 104 . Select the down arrow. Go to the [[Konica Minolta FTP site| URL ftp://kbtdigital:kx15@ftp. 3.konicabt.0 or order the CD set referred to in Bulletin #5347 . perform the following: 1.

. HDD Formatting. To check these settings perform the following steps: 1. 8. HTTP Server Settings and PSWC (Page Scope Web Connection) are both set to ON. Access Service Mode. 2. the NVRAM data stored in flash ROM will be written into NVRAM. 3. 2. Select the Network Setting 3. 2. perform the following: 1. please perform the previous procedure. Copyright . Solution CAUSE: This message may appear if IS Open API is set to 'RESTRICT' in Admin Mode . Network Function Setting set to ALLOW. Administrator mode. Select Management Function Setting. Security Setting. 6. May 2007 105 .S. Select OK. 5. SOLUTION: To allow Proof Copy and Reservation Copy with a key counter connected. 5. Select HTTP SERVER SETTING 4. Select Network Function Setting and set to ALLOW.A. Software SW Setting. Click on END. To enable proof copy: set the BIT 0000 0001 (HEX:01). System Setting 2. Unable to view the job on the HDD after performing a Scan to Hard drive Solution CAUSE: Incorrect Network Settings/ Network Functions Setting. Go into Service Mode. Select Administrator Password. Solution ID TAUS0653891EN00 Solution Usage 0 Description Proof Copy and Reservation Copy are Not Available with a Key Counter Connected. If the HDD is not installed. 3. 4. Solution To change the Administrator Password. To enable both proof copy and reservation copy: set the BIT 0000 0011 (HEX: 03). 7. 32. 0. Enter the Administrator Mode. Konica Minolta Business Solutions U. 2. Go into the Enhanced Security Mode : STOP. Inc. Solution ID TAUS0654057EN00 Solution Usage 0 Description Page Scope Box operator is empty after performing a scan to hard drive. 2.bizhub C450 4. 9. CLEAR. Select OK followed by selecting Close 4 times. With procedures above. Solution ID TAUS0653939EN00 Solution Usage 0 Description How to change the Administrator Password. To delete improper HDD data restored. SOLUTION: Set IS Open API Access setting to 'ALLOW' The default port should be 50001. Enter NEW Administrator Password. Switch No. please perform the HDD logical format: 1. perform the following: 1. Set both HTTP Server Setting and PSWC to ON. A box to input the correct Read community name will appear. Solution CAUSE: Proof Copy and Reservation Copy are available with a key counter via changes in the Service Mode.System Connection. Select SECURITYSETTING. HDD Setting. Solution ID TAUS0653925EN00 Solution Usage 0 Description 'Possibly SNMP Read Community Name Changed' appears when adding a device. SOLUTION: Solution: Check to make sure that the following are set correctly: 1.

Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.5.01 onward.51 Enhanced Functions.adobe.html| URL http://www.adobe.pdf for details. Solution See DLBT0601283EN01.com/products/acrobat/readstep2.adobe.adobe.. Note: To view the above PDF(s). Solution See TNBT0600102EN00.pdf for details.52 and 2. Acrobat* Reader must be installed. Acrobat* Reader must be installed.adobe.adobe. Konica Minolta Business Solutions U. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.com/products/acrobat/readstep2. Acrobat* Reader must be installed. To view the above PDF.A.html| URL http://www.com/products/acrobat/readstep2.pdf for details.adobe.html]] * Trademark ownership information Solution ID TAUS0654273EN00 Solution Usage 0 Description C-D354 Indicated (When HDD Backup utility is used).com/products/acrobat/readstep2.com/products/acrobat/readstep2. Solution ID TAUS0654241EN00 Solution Usage 0 Description Phase 2.com/products/acrobat/readstep2.html]] * Trademark ownership information Solution ID TAUS0654262EN00 Solution Usage 0 Description PageScope Box Operator Preview offset problem. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Copyright . Inc. 2.html| URL http://www. Solution See DLBT0601182EN00.bizhub C450 Solution ID TAUS0654077EN00 Solution Usage 0 Description Why is Copy Protect xxxx code showing when trying to update the MFP boot controller? Solution This message is normal when updating the firmware from phase 2.0.html]] * Trademark ownership information Solution ID TAUS0654283EN00 Solution Usage 0 Description C-4765 at power up or during copying/printing. May 2007 106 .adobe. To view the above PDF.com/products/acrobat/readstep2. Solution CAUSE: A failed PWB-SIF.com/products/acrobat/readstep2.pdf for details. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.html]] * Trademark ownership information Solution ID TAUS0654248EN00 Solution Usage 0 Description Firmware Imaging Toolkit 2006 Ver.html| URL http://www. Solution Refer to Bulletin #5458 and Bulletin #06-GB-030.S. To view the above PDF. The code following the "Copy Protect" message is the checksum of the copy protect firmware.

adobe. Select the following in Tech Rep Mode: Fax. Solution ID TAUS0654473EN00 Solution Usage 0 Description Using Banner/Separator pages. Solution ID TAUS0654441EN00 Solution Usage 0 Description FK502.e. the Fax setting tab is not available in the Administrator mode. Press the Utility key. 3. Browse. Solution CAUSE: The Prefix/Suffix Auto setting has been set to ON. Solution CAUSE: Two locations are connected via 100MB metro ethernet WAN. Email. cycle the power. 5.html| URL http://www. Click on the Advanced tab. 4.html]] Copyright . 3. Sysprint.) Make sure to back up all accounts by using Page Scope Data Administrator.A. Restore factory defaults. The OFF/ON HOOK button (which is viewed on the display panel when the FAX button is pressed) is missing. Power up holding the Utility button. Konica Minolta Business Solutions U. User Setting. The separator page files provided by Windows may not work with some printers. Microsoft* Windows provides three separator page files which are located in the systemroot\System32 folder. 2. Solution A separator or banner page typically identifies the sender of the document to the printer and gives the date and time of printing. Select OFF. Select System Connection. Initialization. highlight Data Clear.adobe. Enter Administrator Setting.bizhub C450 SOLUTION: Replace PWB-SIF (p/n 4037013004). Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www. Select Prefix/Suffix Auto Setting. Utility/Counter Key button.com/products/acrobat/readstep2. yes. Solution ID TAUS0654390EN00 Solution Usage 0 Description FK502. Notes: a. The customer has two E-mail servers.. Proceed by Follow the FK-502 Installation Manual Instructions. 2. Both locations can see users in LDAP look up. The timeout was set to max. but not sent.com/products/acrobat/readstep2. Initialization. Refer to the table showing the names of the separator page files. Reinitialize the fax board. etc. Data Clear. Refer to the service manual page 299 for additional contents that will be cleared when performing a Data Clear and Initialization. Inc. PLEASE TURN OFF THE POWER AND BACK ON.S. Solution CAUSE: Possible fax corruption. select the file (i. the type of printer with which it is compatible. highlight Fax Function Parameter and Communication Journal Data. Solution ID TAUS0654387EN00 Solution Usage 0 Description Server Connect error message when scanning to E-mail. Initialize Setting. select the following: In Tech Rep Mode. Trouble reset. To view the above PDF(s). Select the following: Fax button. The second location would give Server Connect error. start. Factory Default. select yes.. The first location there were no issues when sending E-mail. faxes can be received. one at each site. perform the following: 1.sep). If the preceding steps fail and the problem still persist. right-click on the desired Printer icon and select Properties. select Separator Page. System 1. 2. perform the following: 1. Acrobat* Reader must be installed. One of the standard separator pages can be used or a custom page can be created. Trouble Reset. To access the files. OK. perform a DATA CLEAR. CAUTION: Performing a Data Clear will clear out all one touch accounts (Scan to SMB. 4. press the START button. OK. Go to Printers and Faxes. SOLUTION: Try performing the following: 1. In approximately 5 seconds the operation panel will go blank for 5 seconds and then come back with RESULTS OK. and the purpose of each page. b. FTP. May 2007 107 . SOLUTION: To change the Prefix/Suffix Auto setting. SOLUTION: Change the SMTP mail server address to the local mail server.

6. Solution ID TAUS0654535EN00 Solution Usage 0 Description How to change Priority Mode Screen when logging into COPY. Select Machine. Enter the Service Mode. 2. Solution ID TAUS0654763EN00 Solution Usage 0 Description How to print to a personal User Box. OK. Select Min Width. 4. User Setting. Select the desired Auto Delete setting and Confidential Rx if an FK unit is installed. 5. Select Max Width. 8. Select End. Switch Priority Mode to: Copy. Select Paper Tray (tray from which the list is to print). SCAN or FAX. Select Public/Personal User Box. 6. 5. System Setting.S. Select One-Touch Registration. Inc. SOLUTION: Perform the manual bypass tray adjustment. Change Reset Time to 1-9 minutes. Konica Minolta Business Solutions U. 4. 9. password. Load the bypass tray with 301mm width paper. 5. perform the following: 1. Select New. Click on Utility/Counter. 6.bizhub C450 * Trademark ownership information Solution ID TAUS0654494EN00 Solution Usage 0 Description 'Please load paper in bypass tray' message when copying. 4. Solution CAUSE: The manual bypass tray adjustment needs to be run. System Setting. type). Solution To change Priority Mode Screen. The correct paper size and type is programmed for the bypass tray. 2. 4. 3. Solution ID TAUS0654523EN00 Solution Usage 0 Description How to print Fax Confirmation Page onto Letter Size paper. 7. Select Fwd. Select User Box.. 7. Specify the desired box settings (name. Select Exit. 1. 11. 3. Utility/ Counter. Press the Start button. 6. 5. Solution To print Fax Confirmation Page onto Letter Size paper. Press the Utility key. System Auto Reset. Solution To print to a Personal User Box perform the following: 1. 10. Copyright . Administrator Setting. Press the Start button. 2. 8. May 2007 108 . 2. perform the following: 1. Select Manual Bypass Tray Adjustment. 3. 7. Load the bypass tray with 89mm width paper. 7. Reset Setting.A. Paper Tray Setting. index. 3. Scan or Fax. Print List.

6. At the C352 select the Box key. Select Save in User Box or Print and Save in User Box from the Output Method drop down box. Hard drive HDD not set or installed. SOLUTION: Synchronize the NDPS database. Select the document and the desired setting and press the Start key. Solution CAUSE: The NDPS database on the Novell server is not properly synchronized. Select the document to be printed and touch print. On the LCD screen select the Personal Box. using NDPS MGR.S. 13. 10. the printer driver is not displayed or an error is produced. Type in a file name and the desired User Box. 3. Select the Set Up tab. 4. Solution ID TAUS0654809EN00 Solution Usage 0 Description When installing a printer driver with the Novell* NDPS installer. Select Secure Print User Box. Type in a Secure Print ID and Password of your choice. Cannot receive (RX) but can send (TX) a fax. 2. 12. under System 2. Select OK twice to print the document. Press the Start key. 9. 10.bizhub C450 9. 7. Combine. In the tech rep mode. 11. SOLUTION: The HDD must be installed in the copier. select File and Print. set the HDD to 'Installed'. May 2007 109 .. Route or Fax. 14. Press the Box key on the C450. Konica Minolta Business Solutions U. Solution ID TAUS0655413EN00 Solution Usage 0 Copyright . 16. select the Set Up tab. Enter the document ID and press OK. Inc. Select Print. NDPS MGR and Status CONTROL Database Options (see list) Resynchronize Database files * Trademark ownership information Solution ID TAUS0655284EN00 Solution Usage 0 Description R27 error code on the fax main screen. 13. 15. Select Ok three times. 12. Solution To use the password print (secure printing) function perform the following: 1. Solution ID TAUS0655310EN00 Solution Usage 0 Description What is the default CE password? Solution The default CE password is 92729272.A. Select the Properties Tab. From the document. 11. In the print driver properties dialog box. Solution CAUSE: Incorrect setting. Select System User Box on the touch screen. From the server console. Solution ID TAUS0654799EN00 Solution Usage 0 Description How to use the password print (secure printing) function. 5. Select Secure Print from the Output Method drop down box. 8. Enter the document password and press OK.

S. Solution ID TAUS0655446EN00 Solution Usage 0 Description Unable to duplex with an external key counter or vender device (Pcounter. We feel that this configuration will work well in the field and that the results found in testing should be reproducible by the end-customer. May 2007 110 . The applicable products differ depending on the product codes. Solution ID TAUS0655433EN00 Solution Usage 0 Description Is the BizHub C-450 outfitted with the Fiery ic-402 compatible with HPT on the AS/400? Solution The BizHub C-450 outfitted with the Fiery ic-402 produced acceptable output when receiving jobs from the AS/400. PC402 a. Solution ID TAUS0655536EN00 Solution Usage 0 Description Part number for the C351/ C450 PWB-MC Copyright . The Part catalog along with the service manual can down loaded from the Konica Minolta web site. Attention: Be sure to follow the instruction in TNBT0600094EN* when upgrading Firmware Solution ID TAUS0655503EN00 Solution Usage 0 Description What is the Part Number for the Part Catalog part number? Solution Konica Minolta no longer provides Order numbers (part number) for the Parts catalogs. 1.A. Konica Minolta Business Solutions U. Product code 4061313 works with the following model(s): bizhub 350/250/200 bizhub C351 bizhub C450 b. Hecon ). Solution CAUSE: Firmware compatibility. Product code 4061212 works with the following model(s): bizhub 350/250/200 bizhub C351 bizhub C450 bizhub 500/420 2. PC202 a. Product code 4061317 works with the following model(s) bizhub 500/420 Note: Heater is provided for all models.bizhub C450 Description What are the PC202/PC402 applicable models? Solution PC202/PC402 are set up as options for bizhub 350/250/200. SOLUTION: This has been corrected with special program Ver_D2_GCW. Inc. bizhub C450 and bizhub 500/420. Solution ID TAUS0655529EN00 Solution Usage 0 Description Part number for the C351/ C450 PWB-MFP Board Solution The Part Number for the C351/ C450 PWB-MFP [MFP Control Board] is (p/n 4037013104)..

SOLUTION: Perform the manual bypass tray adjustment. Solution ID TAUS0655547EN00 Solution Usage 0 Description Part number for the C351/ C450 PWB-ES Solution The Part Number for the C351/ C450 PWB-ES [Electronic Sorting Board] is (p/n 4037013004). Press the Start button. Select Manual Bypass Tray Adjustment. 3. Solution ID TAUS0655581EN00 Solution Usage 0 Description Unable to print to the bypass tray. Solution ID TAUS0655541EN00 Solution Usage 0 Description Part number for the C351/ C450 PWB-LAN Solution The Part Number for the C351/ C450 PWB-LAN [LAN Board] is (p/n 4037013303). Cat-6 features more stringent specifications for crosstalk and Copyright . Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5/5e and Category 3 cable standards. Solution ID TAUS0655550EN00 Solution Usage 0 Description Part number for the C351/ C450 PWB-CF Solution The Part Number for the C351/ C450 PWB-CF [Copier Board] is (p/n 4037013404). 2. 4. Solution ID TAUS0655544EN00 Solution Usage 0 Description Part number for the C351/ C450 PWB-SIF Solution The Part Number for the C351/ C450 PWB-SIF [Slide Interface Board] is (p/n 4037013004). Select Exit. May 2007 111 . Konica Minolta Business Solutions U. 5. Solution ID TAUS0655660EN00 Solution Usage 0 Description Are Konica Minolta MFP's comaptable with Category 6 cable standard? Solution Konica Minolta MFP's are fully comaptable with Category 6 cable standard. Inc. Press the Start button. 9. 10.. Load the bypass tray with 89mm width paper. Select Max Width. Enter the Service Mode.A. 1. Select Machine. Select End. 8.S. 11. Load the bypass tray with 301mm width paper. 6. Solution CAUSE: The manual bypass tray adjustment needs to be run.bizhub C450 Solution The Part Number for the C351/ C450 PWB-MC [Control Board] is (p/n 4037780301). Select Min Width. 7.

under the Network Setup of the *Fiery controller. Click on END Solution ID TAUS0655800EN00 Solution Usage 0 Description Unable to connect to Page Scope Web Connection (PSWC) from the client browser. perform the following: 1.210 to 297 mm (8 1/4 to 11 3/4 inches). Solution CAUSE: Possible incorrect settings in the Network Setup. Click on Utility/ Counter 2. The cable standard is suitable for 10BASE-T / 100BASE-TX and 1000BASE-T (Gigabit Ethernet) connections. Solution ID TAUS0655786EN00 Solution Usage 0 Description Where is the Lead Edge Erase Located on a C250 Solution SOLUTION: 1. the OFFHOOK icon on the touchscreen is missing when selecting Fax mode and unable to Transmit or Receive. Click on Machine 5.A. 2. Length . Select System 1. Solution CAUSE: The machine memory is corrupt.3 to 1200 (18 to 47 1/4 inches). 00. Inc. 4.457. Enter the Tech Rep mode. Go into the Service Mode. Note: Banner paper must be fed through the bypass one sheet at a time. Weight . Solution ID TAUS0655712EN01 Solution Usage 0 Description FK502. It provides performance of up to 250 MHz. Select Data Clear and press Start.. 01] 4. THE PAGE CAN NOT BE DISPLAYED message on the browser. Solution ID TAUS0655958EN00 Solution Usage 0 Description Why does pagination change when printing any document using the Konica Minolta print driver? Solution Copyright . 5mm and 7mm 7. 3. Click on Details 3. Select Initialization. Konica Minolta Business Solutions U. SOLUTION: Enable DNS Setup to YES.bizhub C450 system noise. Stop. Solution The specifications for printing on banner paper are: Width . Click on Lead Edge Erase Adjustment 6. * Trademark ownership information Solution ID TAUS0655815EN00 Solution Usage 0 Description Specifications for printing on banner paper.127 to 209 g/m2 (33 3/4 to 55 1/2 lb). May 2007 112 . You have a selection of 4mm. SOLUTION: To reset the machine memory.S. [Stop.

Net work settings are reset and returned to the default value when rebooted after restoring the data. 7. If there are any further questions. Select Restrict from the Print selection. Solution To set Account Track to disable color copying for specific users perform the following: 1. See Technical Notice Information TNBT0600127EN01. The analogy that is often used when explaining this to customers involves motor vehicles. Inc. There is also potential differences within the image areas of the main bodies of the two printers. while the end result of driving two different cars is essentially the same.bizhub C450 Explaining pagination differences between different manufacturers print drivers: This situation is not uncommon in the printing world. Lexmark Optra K1220 is good. Solution ID TAUS0656238EN00 Solution Usage 0 Description How to set Account Track to disable color copying for specific users. It is the driver that does the majority of the formatting for the image to be placed on the page. etc. Incompatibility between the HDD Backup Utility and the machine firmware level. 4599X001 along with the Fax Kit FK-502 and MK-703 and the MK-704. Different drivers will use different algorithms when imaging spacing and font metrics. This scenario will occur across the board for printer manufacturers. Due to physical differences between printers. it is not possible to exactly emulate all printer manufacturers' algorithms.. Select General Settings. These factors can result in lines of text being moved on the paper. It is understandable that the customer does not want to convert thousands of existing documents. The print controller takes the image area into account when laying out the image on the paper. Select Account Track Registration. text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another. Often times. While the output still may not be exactly the same. Select Account Track Setting. 11. Solution CAUSE: Firmware bug (older version of firmware). but the IP304 print controller is not. this results in a slightly different look or format for a document when printed to two different printers. Konica IP302 print controller is good. May 2007 113 . Alternatively. Select ON for Account Track. Commonly. Solution ID TAUS0656230EN00 Solution Usage 0 Description CB003. Select User Authentication/Account Track. or lie close enough to the threshold of the image area.e. There may even be different output within the same printer manufacturer (i. Different image areas can determine different layouts. * Trademark ownership information Solution ID TAUS0656156EN00 Solution Usage 0 Description CD355.. Select OK and Close to exit the Administrator mode. When restoring data with the HDD back up utility. different manufacturers will use different programs for their drivers. CB116 after installing the Duel Line Fax kit and initializing it. 4. the output from certain printers will match up closer to some printers than others. Select an available registration number. please feel free to contact the National Systems Solutions Group at 1-800-825-5664. Enter the Administrator mode. A Lexmark* is different from an Epson* which is different than an HP*. If lines are moved enough. CB115. Solution CAUSE: Incorrect items at installation. SOLUTION: Suspension of use of HDD Backup Utility. 10. In this way. Konica Minolta Business Solutions U. at least the driver-generated output would be the same going to both machines. There are many reasons for this. Create the user account by entering a user name and password. 2. However. In other words. The only other option is to pick one printer model. The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript*. and use only that particular printer to print these documents. 6. documents will be formatted differently when printed to printers made by different manufacturers. but due to the vast number of different printers currently available on the market today. 3. 9. 5. A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation. data transmission may be terminated.S. just as two printers are output devices. Obviously. as well as copyright laws.A. This is essentially what is happening between the two printers. the customer can print with a common driver to both printers. Select Output permission. the effect of printing to two different printers can be lessened. one can print to the HP using the Konica driver or vice versa. 8. Copyright . SOLUTION: Make sure that you have the Fax Multi Line Kit (ML-501) Item No. format these documents that need a consistent look for that printer. but the Optra T614 is not). there may be certain differences with regard to cornering and acceleration that give each car a distinct feel.

Solution To program a PAUSE within the telephone number. Down load the file to a burner and burn to the removable 1Meg IC chip located on the finisher FS-603 control board. Inc. Solution CAUSE: Memory on PWB-ES not fully 'seated'. Solution ID Description TAUS0700438EN00 Solution Usage 0 Copyright . 7. May 2007 114 . Solution ID TAUS0656385EN00 Solution Usage 0 Description J7403. Note: New firmware is applied in manufacture since 10/21/05. How to program a PAUSE with in the telephone number. Konica Minolta Business Solutions U. system speed of the finisher FS-603 slows down. speed configuration. Paper jam in the horizontal transport when using the FS-603 Solution CAUSE: Firmware bug. and 9 stabilizer errors. Solution ID TAUS0656527EN00 Solution Usage 0 Description FK502. in the driver when performing PC FAX.bizhub C450 Solution ID TAUS0656362EN00 Solution Usage 0 Description What is the maximum size paper that can be printed on? Solution The maximum print size is 12 X 18. SOLUTION: Upgrade the firmware on the FS-603 to Version 3 which can be found on the FTP sight under the Finishing Accessories/Firmware/FS-603/Ver 03. Solution ID TAUS0656615EN03 Solution Usage 0 Description Unable to use Overseas Faxing.. Solution ID Description TAUS0658114EN00 Solution Usage 0 C-F023 error codefollowed byP6. Solution ID TAUS0656369EN00 Solution Usage 0 Description What is the maximum scan size for coping? Solution The maximum scan size for coping is 11 X 17.S. SOLUTION: Ensure to dial Country Code (011) before all international faxes. SOLUTION: Reseat the memory on PWB-ES. Solution CAUSE: Country code (011) was not dialed. 8. Read Technical Notice Information TNBT0500206EN00 for detail or Bulletin Number 5507. hold down the SHIFT key and select the P key.A. in the driver when performing PC FAX.

Press I/O Check. Solution ID TAUS0640087EN02 Solution Usage Description DF601. Select I/O Check. To disable the optional Original Size Detection Sensor. e. To load an SNMP driver compatible with the Konica Minolta controller. b. and check the sensor in the I/O mode. Press the 'oil can' to determine the stabilizer error. type: crtdevprt Copyright . Open and close document feeder To Visually see if the ConveyS changes state (1= open.The feeder transport section open/close sensor (ConveyS sensor) is not working correctly. SOLUTION: Check the control panelfor an 'oil can' icon. 0= closed). Perform the DF601 adjustment procedures according to the C350 Service Manual. Adjust the settings/data as needed. To test the operation of the (ConveyS) sensor. d. perform the following: a. c. Check mechanical operation of the actuator. Solution ID TAUS0626631EN01 Solution Usage Description Is tandem printing or copying supported? Solution Tandem printing or copying is not supported at this time. Select Machine. 2. 3. DETECT OPTION SENSOR. 2. Correct the stabilizer error. perform the following: a. In order to support tray call the AS/400™ workstation customization table (if there is one) must be modified. May 2007 115 . sensor is defective or magnet is missing. c. 4. On the display select SYSTEM INPUT followed by ORG.TIME to return to normal operations. Press ADF Check. Empty will read "0" with paper present.A.bizhub C450 The life counter does not clear after replacing the imaging unit.S. Select UNSET followed by END and FIN. When printing SCS.. perform the following: a. Solution This model can be set up as a device printer on the AS/400™. SOLUTION: To adjust the fuser speed. 3. b. Enter the TECH REP MODE. Enter the TECH REP MODE. Enter the TECH REP MODE. Select ADF Check. Solution CAUSE: There is a stabilizer error on the copier. Solution ID TAUS0701206EN00 Solution Usage 0 Description Color registration is off on the trail edge of 11x17 paper only.perform the following: 1. Inc. Feeder is not aligned correctly. b. perform the following: 1. this setup can be used with the stock controller NIC cards. To check the Empty sensor in the I/O mode.PC4 (Empty sensor) actuator is not flagging the photo sensor properly. This setup supports page range control but does not support specific tray calls. Solution PROBABLE CAUSES: 1. Konica Minolta Business Solutions U. From the Main Menu under Selection or Command. d. c. Solution ID TAUS0642151EN02 Solution Usage Description How to print from AS/400™ HOST environment. and read "1" with paper not present.EnterTech Rep mode. Solution CAUSE: The fuser speed needs adjustment.The optional Original Size Detection Sensor has been enabled. Select Fusing Transport Speed. ORIGINAL LEFT ON GLASS message when original is placed in the feeder.

SOLUTION: Load the special firmwareversion 50-GC4. NOTE: Be aware that copy quality can become poor. May 2007 116 . Note : To view a PDF. Manufacturer . then End. image stabilization control can be adjusted from 140 to 400 copies/prints. Offset]. Themachineindicates 'PRINTING' and locks up. Solution To allow the machine to continue to operate after an image unit has reached end of life. System Driver (hit F4) . LAN Attach .e.. perform the following: 1. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Note : Auto Paper Select must be turned ON. Solution ID TAUS0647606EN01 Solution Usage Description How to extend the life of the image units past end of life.*IBMSHRCNN m. Form Feed . Solution ID TAUS0642943EN01 Solution Usage Description What is the default CE Password? Solution The default CE Password is 92729272.*IBMSNMPDRV Note : Vary ON the device to allow attachment. Device Description . Address .com/products/acrobat/readstep2. Firmware and more'.html Solution ID TAUS0648093EN02 Solution Usage Description How to perform crisscross sorting.* Autocut i. Device Model . Enter the Service mode.*IP f. User-defined options . Solution ID TAUS0648015EN02 Solution Usage Description Can image stabilization be adjusted? Solution With the release of Phase 2.*LAN c.(name the printer i. 2.5 version firmware (and higher). Note : The latest version firmware and system software are available via the Konica Minolta Download Selector. Copyright . Adobe Reader® must be installed.. Solution ID TAUS0646718EN01 Solution Usage Description C4705 error. Change the following to set up the printer (those settings not changed.011 h.bizhub C450 2.adobe. Clear). Port number 9100 g. Select [Sort &amp. Solution CAUSE: Incompatible firmware.3812 d. Inc. Device Type .A. Refer to attached Bulletin Number 5705 -Extending Image Unit Life. Solution To perform crisscross sorting. Device Class . perform the following: 1. 0. Konica Minolta) b. Press IU Life Stop Setting and select Not Stop. keep at default): a. 2.*letter k. The finisher (FS-507) isnot recognized. Paper Source (both) . Enter Security mode (Stop.*HPCOLORLJ j.1 e. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Font Identifier .S. Konica Minolta Business Solutions U. Drivers.(TCP/IP address of the NIC) l. Select [Finishing]. 3.

Drivers. Firmware and more'.us is an example of which user ID to add when sharing out a folder. it is not possible to scan to SMB.A. and will not be supported.bizhub C450 Solution ID TAUS0648097EN01 Solution Usage Description C-D010 at power up. SOLUTION: Toenable TCP/IP. Solution CAUSE: Incorrect configuration. Select [2. User1@usa. A machine is on the local workgroup. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. PING. Solution When setting up scanning to SMB. Copyright .S. SOLUTION: The complete CYGWIN utility is available on the Konica Minolta Download Selector. SOLUTION: There needs to be a back-slashes (\\) in front of the folder name when configuring the SMB intake folder on set up. Solution Scanning is not supported via the USB port..otherwise. Enter the Utility Mode by pressing the Utility/Counter key. have caused errors. Then set the appropriate rights. ie \PW-Workstation_Name\User1. May 2007 117 . 2. Only network scanning via an Ethernet connection is supported. Use the machine name PW-Workstation_Name and then the username User1. SOLUTION: Format the hard drive. Solution CAUSE: An unformatted hard disk is connected. Solution CAUSE: The CYGWIN utility was not obtained from KMBS. Solution ID TAUS0649594EN02 Solution Usage Description Unable to print. Solution ID TAUS0648643EN01 Solution Usage Description A login error when setting up scan to SMB. perform the following: 1. Inc.konicaMinolta. Other versions of the CYGWIN utility obtained from locations other than KMBS may not be the complete version. Below is an example of both: 1.. Solution CAUSE: TCP/IP is set to OFF.e. or browse to machine. Solution ID TAUS0648370EN02 Solution Usage Description How to set up scanning via the optional USB port. Solution ID TAUS0648539EN01 Solution Usage Description How to scan to SMB. Konica Minolta Business Solutions U. This is when the machine is on a domain. Solution ID TAUS0648784EN02 Solution Usage Description Errors when trying to flash firmware on a CF card. user rights must be set appropriately for the environment that the workstation is in (i. Local Workgroup or Domain). Administrator Setting]. 2. 3. Enter the Administrator password and select [OK].

Network Setting]. press the Utility Counter button -&gt. Click on Double-Sides and choose Double-Sided. Copyright . insert a small pin to reform the hole tomostly round. even though the printer can be PINGed and ports are available.. 2.bizhub C450 4. Solution To duplex from Adobe® InDesign™ CS. 8. Select [ON] under the TCP/IP Setting. Solution CAUSE: Communication error between the PWB-MFP (MFP control board) and the PWB-MC (control board) due to a failed PWB-MC board. Select the YES button.A. From InDesign™. Select File. Click on Preferences. Note: Check for voltages from PU1. Reseat the scanner cable connectionto mainbody. Click on Layout.0.01. Select [1. SOLUTION: Replace the PWB-MC board (p/n 4037 7804 01 for the bizhub C351 and p/n 4037 7803 01 for the bizhub C450). Reselect the printer. Inc. Security Setting -&gt. PU1 or PWB-MC boards. If voltages are correct. Utilizing PostScript version 1. Konica Minolta Business Solutions U. replace PWB-MC and re-flash the copier/printer. Solution CAUSE: The HDD is corrupt. SOLUTION: Replace 2 Copier Memory Modules.20 and also PCL version 1. 2. Solution ID TAUS0651779EN01 Solution Usage Description C4705 when performing Gradation. Select Admin -&gt. Print. 5. 3.01. Select [5. Solution CAUSE: Failed Copier Memory Modules. HDD Setting -&gt. Solution ID TAUS0651277EN01 Solution Usage Description When sending a print job to the printer. On the C450. Click on Setup on the lower left side. SOLUTION: The following will correct the situation: 1. If the holes are oval-shaped. Solution ID TAUS0651798EN01 Solution Usage Description How to duplex from Adobe® InDesign™ CS version 3. 4. When complete. Solution ID TAUS0652146EN01 Solution Usage Description 'Warming Up' message remains on the control panel or C-DC00 at power up. a message will be displayed to recycle the printer. A message will be displayed to confirm selection 'Are you Sure?' 3.HDD formating. 10. SOLUTION: Inpect the cable and straighten the pins on the male side and then check that the female connector holes are round inshape and not oval. perform the following: 1. 7. Solution ID TAUS0652798EN01 Solution Usage Description C3851. May 2007 118 . Replace PU1 (p/n 4037-6211-02) or PWB-MC (p/n 4038-0101-05) boards. Abnormal Low Temperature Error. Solution CAUSE: Poor connection or there are bent pins on the copier-to-scanner interface cable.S. enter the Admin password and select OK. Click on Print. 5. 6. 9. 6. Print. it does not print. Select the IC402 printer. TCP/IP Setting]. Click OK.

Check for Bad LED Assembly. If value is 1. change PC8 or PC9. Note : The latest version system software is available on the Konica Minolta Download Selector. May 2007 119 . Initial Setting &gt. 3. 2. 2. IDC1= PC8. 7. run an image stabilization sequence. Drivers. Clean PC8 [IDC /Registration Sensor /1] and PC9 [IDC /Registration Sensor /2]. Press the Utility key. Select OFF. Solution CAUSE: The Prefix/Suffix Auto setting has been set to ON. Enter Administrator Setting. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Clean the surface of the Transfer Belt. copy. Solution ID TAUS0654331EN02 Solution Usage Description When forwarding a fax to E-mail the subject field is blank. Solution CAUSE: The machine firmware was updated and the machine needs the scan initialized to factory default settings. User Setting &gt. User Setting &gt. Change PWB-MC and replace BRU Chip [IC40] from old board. Factory default Solution ID TAUS0654438EN01 Solution Usage Description FK502.. and fax to factory default. 6. IDC2=PC9 5. Factory default 2. SOLUTION: To change the Prefix/Suffix Auto setting. SOLUTION: Install latest firmware version. Copy key &gt. 8. perform the following: 1. Inc. Factory default 3. Reconnect sensors PC8 and PC9. Open and Close the Left Door. 4. User Setting &gt. Select System Connection. Utility &gt. Flash Copier with current Firmware. Solution ID TAUS0654337EN01 Solution Usage Description Scans which are 8. Adjust the cleaning pad so that belt was being cleanded completely.A. Konica Minolta Business Solutions U.S. and select [State Confirmation]. 4. Initial Setting &gt. Solution ID TAUS0655473EN01 Solution Usage Description Can the IC-402 be used with the LinkCom® III to print transformed IPDS? Solution Copyright . initialize scan. Firmware and more'. Scan key &gt. Check the HV1 connector for proper connection and correct as necessary.0V DCor less. the Fax setting tab is not available in the Administrator mode.5x11 are produced as 11x17. Utility &gt. SOLUTION: After updating the firmware. 3. Solution CAUSE: Firmware bug. Select Prefix/Suffix Auto Setting. Transfer belt was not being completely cleaned during the stabilizaion process SOLUTION: Verify the following items: 1. Fax key &gt. Initial Setting &gt. Utility &gt. 5. Solution CAUSE: Multiple issues can cause this error. 1. 9. [Level History 1] to check the IDC value.bizhub C450 Solution ID TAUS0653957EN01 Solution Usage Description P-5: IDC Sensor [Front] Failure.

different manufacturers will use different programs for their drivers. but will switch to the Box screen after approximatelyminute or two. documents will be formatted differently when printed to printers made by different manufacturers.A. this results in a slightly different look or format for a document when printed to two different printers. May 2007 120 . SOLUTION: Install latest firmware version. the password will be deleted after the machine is powered OFF/ON. as well as copyright laws. The only other option is to pick one printer model. Alternatively. In other words. Both IPDS and SCS Print jobs produced output that was correct and acceptable.. Solution ID TAUS0656593EN03 Solution Usage Description Machine will power ON into the Copy screen. Solution ID TAUS0655991EN03 Solution Usage Description Why does pagination change when printing any document using the Konica Minolta print driver? Solution Pagination differences between different manufacturers print drivers: This situation is not uncommon in the printing world. Commonly. but the Optra T614 is not). This configuration will work well in the field andthe results found in testing should be reproducible by the end-user. one can print to the HP using the Konica Minoltadriver or vice versa.e. Different image areas can determine different layouts. and use only that particular printer to print these documents. Note: The latest version system software is available on the Konica Minolta SSD website. While the output still may not be exactly the same. format these documents that need a consistent look for that printer. please feel free to contact the National Systems Solutions Group at 1-800-825-5664. the effect of printing to two different printers can be lessened. Inc. or lie close enough to the threshold of the image area. at least the driver-generated output would be the same going to both machines. etc. text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another. This scenario will occur across the board for printer manufacturers. In this way. while the end result of driving two different cars is essentially the same. the customer can print with a common driver to both printers. The print controller takes the image area into account when laying out the image on the paper. Different drivers will use different algorithms when imaging spacing and font metrics. A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation. but due to the vast number of different printers currently available on the market today. Due to physical differences between printers. Solution Power Supply(p/n 4037621102). There is also potential differences within the image areas of the main bodies of the two printers. Konica Minolta Business Solutions U. Solution ID TAUS0655710EN01 Solution Usage Description Part number for the Power Supply (PU1). If lines are moved enough. Solution CAUSE: Firmware bug. Lexmark Optra K1220 is good. the output from certain printers will match up closer to some printers than others. Copyright . The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript. it is not possible to exactly emulate all printer manufacturers' algorithms. However. there may be certain differences with regard to cornering and acceleration that give each car a distinct feel.bizhub C450 Both the bizhub C351 and bizhub C450connected tothe IC-402 produced acceptable output when receiving jobs from the AS/400 via the LinkCom® III.S. This is essentially what is happening between the two printers. but the IP304 print controller is not. just as two printers are output devices. Often times. It is understandable that the customer does not want to convert thousands of existing documents. Obviously. There may even be different output within the same printer manufacturer (i. Solution ID TAUS0655586EN01 Solution Usage Description When Account Track is enabled and password 1002 is input. It is the driver that does the majority of the formatting for the image to be placed on the page. A Lexmark is different from an Epson which is different than an HP. The analogy that is often used when explaining this to customers involves motor vehicles. These factors can result in lines of text being moved on the paper. Konica IP302 print controller is good. If there are any further questions. There are many reasons for this..

] on the touchscreen. Notes : 1. 5. Annotation User Box Function is supported for scanned documents only (Scan to E-Mail. Touch [Memory/HDD Adj.Select [ON].Follow the instruction on the Display panel.Select [Fax Settings]. SOLUTION: Perform a Data clear. 6. May 2007 121 . Solution CAUSE: Communication error with the machine and the Fax kit. 11.Pleaserefer tothe attachment for a sample exercise on how to set up Annotation Box.. Touch [End] on the touchscreen.Select [Initialization]. Solution To have the fax cover letter print out. turn TX Report ON. To turn ON the TX report settings.A. The check result will be displayed as [OK] or [NG]. Konica Minolta Business Solutions U. Solution ID TAUS0656610EN03 Solution Usage Description 'Maximum pages exceeded'message after installing the Fax kit. which will initiate the hard disk R/W check sequence and will be terminated automatically. 10. Touch [Exit] on the touchscreen. Inc. 3. This test is used to confirm that the HDD is connected properly. 2. perform the following: 1. 8. Copyright . Touch [Details] on the touchscreen. 7. 4. and if read/write operation of the hard disk is correctly performed. but not the fax information that was sent. perform the following: 1. SOLUTION: Unset the Fax board in the Option board. 3. To access the Data clear. Solution ID TAUS0656721EN01 Solution Usage Description How to perform the HDD R/W check.Select [System 1]. 2. only on the received scanned job. Press the Utility/Counter.After the machine performs the data clear turn the main power OFF/ON. Press Stop-0-0-Stop-0-1. Highlight [Data Clear] and press Start.Select Utility/Counter. 5. 3.S. Press the START key.Scroll to and Highlight [Report Settings]. Solution ID TAUS0656631EN03 Solution Usage Description How to have the Fax cover letter print out when faxing through the driver. Solution To perform the HDD R/W check.Select [Administrator Settings]. 4. Note : This will print out the Fax cover letter information. Touch the down-arrow on the lower left corner of the touchscreen and scroll to the second screen. Access the Tech Rep mode. as referred to by Konica Minolta. Touch [HDD R/W Check] on the touchscreen. FTP or PC (SMB). Return to the main copy screen. Solution ID TAUS0656800EN01 Solution Usage Description Is Bates Stamping supported? Solution Bates Stamping or. perform the following: 1. 5. Reseat the FK502 board and Set the board in the Option board selection. 2. The machine does not have the ability to place the Date/Time on the scanned originals. Touch [State Confirmation] on the touchscreen.bizhub C450 Solution CAUSE: This problem may occur after upgrading the Firmware. 9. 4.

and Center Staple &amp. Click on Defaults 6. Open Printer Properties in "Printer and Faxes" 2.Driver&gt. Konica Minolta Business Solutions U. Login in via www. Inc.mykonicaminolta. Click pull down menu of Easy Set 5.. punch.Server Properties&gt. Click Advanced tab 3. Microsoft® Word® or Word® Viewer must be installed. Future drivers will have corrected core code. Solution ID TAUS0657211EN02 Solution Usage Description Staple.30. May 2007 122 .&gt. Solution ID Description TAUS0657088EN00 Solution Usage The harness of the Duplex unit transport sensor (PC1-DU) may be caught with Duplex cover at the connector of the harness (PJ10). Solution ID TAUS0657113EN02 Solution Usage Description When the standard controller PSdriver is installedover an existing queue previously using the Fiery PS driver. SOLUTION: 1.FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf . Solution CAUSE:Bug with earlier driver. Solution Additional information is available in Technical Bulletin 5589 Solution ID TAUS0657112EN02 Solution Usage Description When the standard controller PSdriver is installedover an existing queue previously using the Fiery PS driver.30 is now available that corrects this problem.aspx?DisplayLang=en&amp. Click on Apply Note 1: A new driver will be released to correct the Easy Set setting from Untitled to Defaults. SOLUTION: 1.7MB) can be obtained free from Microsoft® at the following URL.&gt. Select SSD Copyright . To view the attached document.&gt. Click pull down menu of Easy Set 5. Click on Apply Note 1: A new driver will be released to correct the Easy Set setting from Untitled to Defaults.&gt. Click on Defaults 6. Customer installs the new driver via the Printer and Faxes File&gt.Server Properties&gt. the driver may lock when clicking on various tabs within the new Printer Properties.microsoft.&gt. Customer installs the new driver via the Printer and Faxes File&gt. the driver may lock when clicking on various tabs within the new Printer Properties.Addmethod to keep the existing printer queue client connections. Click Printer Defaults 4.A. Open Printer Properties in "Printer and Faxes" 2.Addmethod to keep the existing printer queue client connections.bizhub C450 2. Fold do not function with C450 PS driver version 2. 1.S. Future drivers will have corrected core code.30 when utilizing the User Authentication/Account Track Pop-up feature. Click Printer Defaults 4.com/downloads/details. Click Advanced tab 3. http://www.&gt. Word® Viewer 2003 (11. This driver is available from the SSD support home page. Select Service/Logistics 3. Solution CAUSE: An abnormality with the C450 PostScriptdriver version 2. SOLUTION: A new C450 PostScript Pop-up driver version 3.com 2.Driver&gt. Solution CAUSE:Bug with the earlier driver.

bizhub C450 4. as compared to the original. Solution ID TAUS0657293EN00 Solution Usage Description How to improve the color quality of Fiery prints which were originally scanned on the MFP. Make sure that the Macro security is set to low in order to run. Solution The typical quality of printed scans is unsaturated light colors. select "None". Solution To divide mail merge into separate jobs based on name or address. Select the Driver/System code/Firmware/Eproms. Konica Minolta Business Solutions U. Results will vary depending on the source document type. should be input into the macro. Set the CMYK Simulation Profile to "Match Copy" or "Colorwise Off". This is typically EFIRGB or Fiery RGB. Colors should appear more saturated and darker.S. This is due to the RGB source profile not being specific to the color space of the scanner. Print the job using this setting and your normal settings to see the difference. Excel 2003 and Acrobat 6.A. 2. using PS version 1. SOLUTION: Check the bottom status bar of the word window of the original document. Set the RGB Source Profile to the EFI standard profile. Copyright . Solution ID TAUS0657376EN00 Solution Usage Description Is the C-402 compatible with Citrix Metaframe? Solution The IC-402 has been tested wtih Citirx Metafram FR3 on Windows 2000 and 2003 server.. Solution ID TAUS0657370EN01 Solution Usage Description How todivide mail merge into separate jobs basedon name or address. Mail Merge staples all pages together. The fololowing are restrictions that were found: 1. (This will send the RGB channel through the CMYK channel) 3. The name of this option varies depending on the controller. Solution CAUSE: Updating the firmware erroneously changed the JPEG option board status to SET. depending on the controller. To achieve better quality when printing files which were scanned on the same device. May 2007 123 . follow the instructions in the attached file. Select SSD Home page 5. Owner Information.0 Applications tested were MS Word 2003. Set the RGB Separatation to Simulation. The client default settings are not saved Solution ID TAUS0657406EN00 Solution Usage Description CD251 code after updating firmware to G4 or higher. These settings won't produce optimal results with other file types. If neither setting is available. Lock Job and Copier store print functions are not available 3. Custom Size setting is not available 2. Solution ID TAUS0657367EN00 Solution Usage Description Mail merge does not split after installing word macro to split it. Solution CAUSE: Incorrect section data was input into the macro. other than the one that they were originally scanned on): 1. The number after Sec. Inc. use the following Colorwise settings (Note: This will not affect how the scans are viewed or printed on a device. Use these settings only when printing scans from this MFP.

Konica Minolta Business Solutions U. May 2007 124 . 3. 6. Enter the Service mode. select Network\E-Mail Setting\E-Mail Tx. Solution CAUSE: The machine needs to be restored to Factory Default. Copy. 4. 3. 2.A. Return to the main screen. [Close] to return to the basis screen. SOLUTION: The set up will have to be done again from the touch panel adjustment to the list output in the correct orderto eliminate the gray patch. SOLUTION: To restore the machine to Factory Default. but there is no fax installed. Fax (if applicable): 1. 5. Select Option Board Status 4. Select [Initial Setting]. Inc. Select System 2 3. Wait 10 seconds and power themachine ON. SOLUTION: Disable the fax by performingthe following: 1.S. 2. Select [System 2].. Solution CAUSE: The FK502 becomes Set. Set Binary Division to OFF. Set JPEG to UNSET and exit. Solution ID TAUS0657521EN00 Solution Usage Description The gray security patch occurs after upgrading the firmware to Phase 2 or higher. i. SOLUTION: Set Scaling to Reduce to Printer Margins and ensure that Choose Paper Source by PDF Page Size is not checked. Select [Option board status]. Select [OK].. Select [User Setting]. Solution ID TAUS0657451EN00 Solution Usage Description CD231 after replacing the NVRAM. Press the Utility key. Select [Unset] for the Fax (Main). The job is being printed on 11x17 paper Solution CAUSE: Scaling is not properly set in the print driver or the driver is set to choose the paper size by the PDF size. [Close]. Solution ID TAUS0657537EN00 Solution Usage Description The File Type button in the Scan mode displays the following: '!'. Power OFF the machine using the main switch so that all power is removed from the machine. Select [Factory Default].bizhub C450 SOLUTION: To UNSET the JPEG option board status perform the following: 1. perform the following for each tab. Solution ID TAUS0657476EN00 Solution Usage Description Printing stops when the job reaches a 36x24 image in the print job. 5. Solution CAUSE: A data error occurred in the new installation. Solution ID TAUS0657542EN00 Solution Usage Description "Log In" error when scanning multiple pages to E-mail with the standard controller.e. SOLUTION: In the Admin mode. Copyright . Scan. Solution CAUSE: Binary division is set to ON. Enter Service Mode 2. 4.

Select the 1 st choice on the LCD panel (upper left box). 2. Solution ID TAUS0657661EN00 Solution Usage Description Colors are mis-aligned with each other.S. Press OK. Solution ID TAUS0657711EN01 Solution Usage Description NO ACCOUNT SET FOR GROUP AUTH message. Solution CAUSE: Early version Adobe* PostScript* driver is installed. It can not be flashed back to Phase 1. SOLUTION: Follow the wiring from M27. 7.bizhub C450 Solution ID TAUS0657562EN01 Solution Usage Description LCD display is in Japanese Solution SOLUTION: 1.x from Phase 3. Press 1 on the keypad 6. Solution ID TAUS0657571EN00 Solution Usage Description C5370 at power up. the PWB-MFP cooling fan. Copyright .A. Solution CAUSE: The LED assembly differs between the C450 and the C351. Konica Minolta Business Solutions U. SOLUTION: Replace the color drive unit (pn 1483 0751 00). Account tracking will not work for color printing and with color selected for the account.x. Power on the machine. There is an intermediate connector on the harness that can easily become dislodged when the cage containing the circuit boards is removed.0? Solution The machine firmware can be flash back to Phase 2. Press 1 on the keypad 5. Solution CAUSE: A loose connection between M27 and PWB-SIF PJ8. to PJ8 ofthe PWB-SIF.0. Press 2 on the keypad 4. Press Utility 3. 8. the control panel indicates that the black and magenta IUs need to be installed. Solution CAUSE: The color drive unit has failed. May 2007 125 .. Solution ID TAUS0657676EN00 Solution Usage Description Can the machine firmware be flashed back to a lower level from Phase 3. Inc. Power machine Off/On. SOLUTION: Confirm the correct LED assembly was installed. Solution ID TAUS0657649EN00 Solution Usage Description After swapping the LED assembly.

Inc. To retrieve the MAC address from the C351 or C450.0. the MAC address can be viewed directly from the copier. Solution ID TAUS0657741EN00 Solution Usage Description Specified Section Not Registered 8220 message when attempting to make a web connection with the standard controller Solution CAUSE: An incorrect administrator password is being used or the http server settings are incorrect. 6. Konica Minolta Business Solutions U. Solution ID TAUS0657752EN00 Solution Usage Description Is edge to edge printing supported? Solution Edge to edge printing is only supported when printing 11x17 full bleed on to 12x18 paper.filetypeid=0 * Trademark ownership information Solution ID TAUS0657723EN01 Solution Usage Description How to retrieve the MAC address directly from the copier. Press Type 2 for the non-layered type. In Administarator Mode. 2.Select UTILITY. this is normal operation.aspx?productid=706&amp.Press Copy Basic Screen.mykonicaminolta. There will always be a slight 2-3mm void area around the edge of the print.http Server Setting ensure that both http and pswc are both ON. Solution Because of security settings applied on the network.. Solution To change the LCD touchscreen to the non-layered type. 5. 2. The MAC address is indicated in this menu. Copyright . select the following: 1.Press Display Settings. Solution ID TAUS0657765EN01 Solution Usage Description How to change the LCD touchscreen to the non-layered type (copier-centric) as an alternative to using the sub-menus. 4.com/Download/SearchResults. Note: Click on the following link(s) when logged into My Konica Minolta to locate the latest driver. NetworkSetting.Select NETWORK SETTING. May 2007 126 . 5. it may be impossible to retrieve the print controllerMAC address. 3. Solution ID TAUS0657744EN01 Solution Usage Description Does the hard diskdrive (HDD) come standard or is it an option? Solution The C250/C351/C352/C450 all come standard with the HDD (hard disk drive).Press User Settings. C450 bizhub http://onyxweb.Select DETAIL SETTING. Press the Utility Key.S.Select ADMIN. 3. Because of this. perform the following: 1.bizhub C450 SOLUTION: Please install the Adobe PostScript driver version 2. 4.A. SOLUTION: Ensure that the correct administrator password is used.Select DEVICE.

Solution ID TAUS0657905EN00 Solution Usage Description Banner page can not be turned ON/OFF with the Fiery® controller. Solution ID TAUS0657903EN00 Solution Usage Description Job Done Improperly message when doing banner printing. 6. select [Controller 2] and back out of the Tech Rep mode and power the machine OFF/ON. Press the Utility key. Image controller setting and change the controller setting back to [Controller 0].S. the machine is set for [Controller 0] which is normal for the standard controller. May 2007 127 . SOLUTION: Set the auto color level by performing the following: 1. System 2. The image unit can be checked to see if it is turning by observing the front of the auger shaft with the top door removed and the front door interlock actuated. After the choice has been made under Utility. SOLUTION: The controller setting must be set to the standard controller in order to access the Printer Setting menu which has the option to turn ON/OFF banner page. Solution ID TAUS0657971EN00 Solution Usage Description Color originals with not much color are copied as black. Solution CAUSE: The paper setting is not set to Thick 1 in the print driver. Solution CAUSE: Communication error. Give the machine a minute to initialize and check for the Network settings.bizhub C450 Solution ID TAUS0657795EN01 Solution Usage Description Can legal or 8. Solution CAUSE: Printing Setting is missing from the User Setting screen. enter the Tech Rep mode.A. perform the following: 1. SOLUTION: Shake the image unit from front to rear and use a pair of pliers to free it up. change the controller back to the IC402. Under the Tech Rep. Solution CAUSE: The auto color level is set too low. Konica Minolta Business Solutions U. 3. Inc. Copyright . User setting.5x14)or 8. At this time.5x11R paper be corner-stapled? Solution The finishers do not support corner stapling with legal (8.. 2. Image controller setting. Solution CAUSE: The image unit is not turning possibly due to improper storage causing the developer to jam in one end. Printer Setting. When the machine is powered back ON. Solution ID TAUS0657887EN00 Solution Usage Description Blank image from a new image unit. System 2. 2. Back out of the Tech Rep mode and enter the Administrator mode. SOLUTION: Set the paper to Thick 1 in the driver.5x11R paper. SOLUTION: To resolve the error. Solution ID TAUS0657852EN01 Solution Usage Description Network settings are missing under the Administrator mode after installing a new NVRAM and performing setup.

Adobe Reader® must be installed. Solution Copyright . User Setting].html Solution ID Description C-2257. Inc.adobe. but not sent. T00 and T82 error codes Solution CAUSE: Incorrect settings. Auto Color Level Adjustment]. May 2007 128 .S. Solution ID TAUS0658101EN01 Solution Usage Description How to increase image unit life. SOLUTION: If the scanner does not recognize the document. Solution ID TAUS0657992EN00 Solution Usage Description The Image Repeat function does not work with a non-standard size original. System Connection. Select [4. SOLUTION: In the Tech Rep mode.A. TAUS0658120EN00 Solution Usage Solution CAUSE: A failed cleaning brush motor (M22). Note : Ensure that the cleaning brush drive operates correctly before replacing the motor. Solution Please follow the steps outlined in the attached Bulletin Number 5705 -Extending Image Unit Life. 3.. SOLUTION: Turn OFF Prefix/Suffix Auto Setting under Admin. 4. Select[1. Solution CAUSE: Prefix/Suffix Auto Setting is ON. select the Image Repeat button and input a custom size under the Set Range button. Input the fax header data in the Administrator mode.. Solution ID TAUS0658132EN00 Solution Usage Description Cannot fax out.bizhub C450 2. Select [2. Solution ID TAUS0658198EN00 Solution Usage Description In Quark Express for Windows the Print Description option is greyed out. Solution CAUSE: Image Repeat function will work automatically with standard size originals only. SOLUTION: Replace M22 (p/n 9314230031). Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Note : To view a PDF. Solution ID TAUS0657972EN00 Solution Usage Description FK502. set the Marketing area for the fax to US and then initialize the fax. System Setting]. Konica Minolta Business Solutions U.com/products/acrobat/readstep2. Save the job settings for future use. faxes can be recieved.

Solution TrueType fonts are not supported with the Font Downloader Utility.5K Toner collection bottle 30K Fuser unit 300K Image transfer belt unit 300K Image transfer roller 150K Copyright . Adobe® Type 1 PostScript™ fonts are supported.bizhub C450 CAUSE: Only the Windows PCL driver is installed. Solution ID TAUS0658325EN01 Solution Usage Description Howto download TrueType fonts using the Font Downloader Utility. Inc.S. the standard (Emperon®) controller can print via USB if the optional local interface (EK-702) is installed. Solution CAUSE: Poor quality paper is being used. Solution ID TAUS0658377EN00 Solution Usage Description CD010 after performing a physical format to correct a hard drive error. SOLUTION: Ensure that only high quality paper designated for color copying is used. SOLUTION: Quark Express requires the PostScript driver to be installed.. not C351 firmware is used. May 2007 129 . Solution ID TAUS0700112EN00 Solution Usage Description Supply life expectancy. SOLUTION: Perform a logical format on the hard drive. Solution ID TAUS0658309EN01 Solution Usage Description Fiery® printing via USB port.However. Solution The supply life expectancy is as follows: Black image unit 100K Color image units 50K Toner 11. Konica Minolta Business Solutions U. Solution The Fiery® controller does not support printing via USB. SOLUTION: Ensure that C450. Solution ID TAUS0700027EN00 Solution Usage Description C-D35E after upgrading the machine firmware. Solution CAUSE: The machine was flashed with incorrect firmware.A. then the Printer Description option will be available. Solution CAUSE: Hard drive requires the logical format to be usable. Solution ID TAUS0658295EN00 Solution Usage Description Shadows around letters only on black when copying or printing.

Adobe Reader® must be installed. Konica Minolta Business Solutions U. Once ticket has been established an E-mail will be sent when this is updated.html Solution ID TAUS0700284EN00 Solution Usage Description C-FB53 that can not be cleared. 3. please establish a ticket via either the web or by calling our contact center at 1-800-825-5664. To view a PDF. Solution ID Description C-D35E.If viewing this solution via the web. Notes : 1. perform the following: 1. 3. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Inc.adobe. 2. TAUS0700253EN00 Solution Usage Solution CAUSE: A failed hard drive. For phone advisors.. From a command prompt type: java -version 2. The SSD is in the process or working with our partners in development to obtain a resolution for this issue as quickly as possible.com/products/acrobat/readstep2. SOLUTION: Before replacing the hard drive (p/n 4037609501) do the logical and physical format. The version of Sun Java™ will be displayed.S. This information will allow Konica Minolta Business Solutions to update Konica Minolta Business Technologies in Japan with the need for this feature in this market. please attach to this solution for an automatic E-mail that will be sent to the technician when this solution is update. SOLUTION: This issue has been escalated to our solutions team in Japan. Solution To determine what version of Sun Java™ is installed. Press Enter. Solution CAUSE: The IC-402 can lock up and cause this machine error code. Copyright . SOLUTION: Reboot the Fiery® controller. Please download and fill out the KMBS_Product_change_request. Solution ID TAUS0700281EN03 Solution Usage Description The IC-402 PCL and PostScript drivers do not support 2nd side manual duplex. Replace the hard drive if it still has the failure code. Solution ID TAUS0700315EN00 Solution Usage Description Bands running front-to-rear on every page after the first page.A. If the command is not recognized then Sun Java™ is not installed.bizhub C450 Ozone filter 150K Solution ID TAUS0700244EN00 Solution Usage Description How to determine what version of Sun Java™ is installed on a Microsoft® Windows® workstation. May 2007 130 .pdf and attach it to a new ticket created for the request. Note : The distance between the bands is the distance between the image units in the machine. End the call with call code “Escalated to Japan". Solution This issue has been escalated to Konica Minolta Business Technologies in Japan: CAUSE: The current IC-402 Postscript and PCL drivers do not support this specification. Solution CAUSE: Binding in the Transfer belt assembly is causing it to momentarily stall when the registration roller clutch is energized to feed a sheet while the drums continue to turn.

SOLUTION:There are a few things that may cause the problem: 1.S.then click the [AutoFormat As You Type] tab. Under 'Replace as you type'. In the System Setting screen. SOLUTION: To correct. 2. In the Administrator Setting screen. Konica Minolta Business Solutions U. perform one or more of the following: Copyright . Documents created in Microsoft® Word®. TAUS0700386EN02 Solution Usage Solution CAUSE: The voltage of the Fusing Pressure Roller Thermistor does not increase by five steps within 20 seconds after the pre-drive of the Fusing Roller has been started during warm-up cycle. 2. SOLUTION:Clean the PCL. The Fusing Pressure Position Sensor is not activated (pressed position) even when 30 encoder sensor pulses are counted after the Fusing Pressure/Retraction Motor has started turning for a sequence of the Fusing Pressure Roller pressing motion. System Setting].click [AutoCorrect] =&gt. Select the length of time until documents are deleted [12 hrs. which are normally textandin black &amp. Solution To set the auto delete parameter for Secure Document. Solution CAUSE:An E-mail address is inserted in the document. SOLUTION:Disable automatic formatting of hyperlinks On the [Tools] menu =&gt. If the problem persists. 3. Inc. 5. Solution ID TAUS0700370EN00 Solution Usage Description How to set the auto delete parameter for Secure Document. Solution ID TAUS0700347EN00 Solution Usage Description Black smudges on copies. will be counted as color if an E-mail address is inserted in the document. 4. Select [OK].A. Check that the Fusing Unit is correctly installed. May 2007 131 .Microsoft® Word® automatically converts E-mail addresses into hyperlinks which is. Solution CAUSE: No Change is observed in the encoder sensor pulse even after the lapse of 0.bizhub C450 SOLUTION: Replace the Transfer belt Assembly (p/n 4049212). select [3. Solution CAUSE: Soiled PCL. Change C351/C450 PWB-MC . Due to this the document’s specification is changed from B/W to color and it is counted as acolor document. Solution ID TAUS0700418EN00 Solution Usage Description C3101 error code. In the System Setting Screen. replace Power Supply -PU1(p/n 4037621102). Reseat connections on the Fusing Unit. Solution ID TAUS0700388EN00 Solution Usage Description Black and White Microsoft® Word® documents are counted as color. Auto Delete Secure Document]. PWB-MC and PU1.2. 1. 3.blue.5 seconds. select [1. perform the following: 1. 4. Solution ID Description C3452. This will prevent Microsoft® Word® from auto-formatting and changing the hyperlink color to blue. 5. or 30 days]. Change Fusing Unit (p/n 4049 5240 ). white. by default.3. clear the [Internet and network paths with hyperlinks] check box.7...Control Board(p/n 4037780301). select [User Box Setting].

Konica Minolta Business Solutions U. instead of manually selecting tone or pulse at the copier or in the driver. Inc. Check and clean IDC/Registration Sensor/2 [SE2] Copyright . Solution ID TAUS0700508EN02 Solution Usage Description How to scan to a Macintosh® via FTP.com/products/acrobat/readstep2. Check and clean IDC/Registration Sensor/1 [SE1] 2. 4. Replace Fusing Unit (p/n 4049523). Perform an I/O Check on PC33 (Fusing Pressure/Retraction Sensor). replace PWB-MC control board (p/n 4037780301). perform the following: 1. Solution ID TAUS0700436EN01 Solution Usage Description Error message indicating failure to connect to server when attempting to scan to E-mail. May 2007 132 .5MB). Solution Main body additional memory (p/n 4037 6076 01). Solution Hard Disk Drive(p/n 4037-6095-01).html Solution ID TAUS0700523EN01 Solution Usage Description Part number for the main body additional memory. E-mail or SMB. 5. 4. Adobe Reader® must be installed.. E-mail or SMB (3. Solution ID TAUS0700535EN00 Solution Usage Description P22: Color Shift adjustment failure Solution CAUSE: Corrupt firmware and/or failed Control Board. Solution In order to set the fax default to TONE. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Solution Pleaserefer the attached'lab' instructions for scanning to a Macintosh® via FTP. SOLUTION:Input the server E-mail and administrator E-mail addresses in the web interface.S. Select #8 Fax Setting. Enter the Administrator mode.adobe. 2. Solution ID TAUS0700434EN00 Solution Usage Description How to set the fax default to TONE. 3. Flash the copier with current firmware. SOLUTION: 1. 3. Check the Operation of M19 (Fusing Pressure/Retraction Motor). Solution CAUSE: Incorrect setting. Select #3 Telephone Line Setting and set it to PB (Push Button) instead of 10pps.A. 2. Note : To view a PDF.bizhub C450 1. Solution ID TAUS0700428EN00 Solution Usage Description Part number for the Hard Disk Drive (HDD).Goback to the main screen and powerthe main switch OFF/ON. If the problem persists.

Replace the PWB-MFP (p/n 4038012106 . 1. May 2007 133 . 5. Reflash the copier with current firmware 5. Solution CAUSE: The coating on the fuser rollers has become damaged. Solution CAUSE: The Printer Control Board (PRCB) has failed on the bizhub C300/bizhub C352. Inc. 2.considered normal operation. Stop. Stop 0. 0. This option (Side 2drum clock adjust) is available on Production Print models such as the 8050/bizhub PRO C500. SOLUTION: Replace the PRCB (p/n 9J06012106 . Solution This is not an available option on this model.bizhub C300/bizhub C352). Replace PWB-MFP(p/n 4037-0131-04) Solution ID TAUS0700557EN00 Solution Usage Description How to setup duplexed images to be centered on each other. The PWB-MFP has failed on the bizhub C250/bizhub C250P/bizhub C351/bizhub C450/bizhub C450P. Solution ID TAUS0700622EN00 Solution Usage Description Color registration is off lead-to-trail andperforming adjustments have no affect on the output. 4.A. Enter the main body serial number and press OK. Konica Minolta Business Solutions U.bizhub C351/bizhub C450/bizhub C450P). Press System 1. when scanning to a User Box and selecting Single Page PDF. Press Serial number. Reseat and check black printhead 4. Solution ID TAUS0700572EN00 Solution Usage Description How to input the main body serial number. perform the following: 1. Press the Utility Key. 3.S. p/n 4037013104 .bizhub C250/bizhub C250P. is the scanned image file multi-page? Solution This is a machine limitation when scanning to a User Box. SOLUTION: Replace the fuser unit (Item#4049523). Solution ID TAUS0700579EN00 Solution Usage Description Intermittent CFE07 codes. 0.bizhub C450 3. Solution ID TAUS0700665EN00 Solution Usage Description Error code C4705 at power up. Solution To input the main body serial number. Solution ID TAUS0700565EN00 Solution Usage Description Why. SOLUTION: Upgrade firmware level to Phase 3 or higher.. Copyright . Solution CAUSE: Low level firmware. Press Details.

is the first copy printed quicker than the rest? Solution This is withinspecification of the machine. C300. the control panel displays a message to power OFF the main power switch. If the restore failed. this does not mean that it will not be supported in the future. Note: Thiserror code (or another C-D3xx code) may appear again. Solution ID TAUS0700764EN02 Solution Usage May 2007 Copyright . but only after the steps above have beenperformed.S. In the Tech Rep mode =&gt.Pressing [*] initiates the data restore. set the HDD to [Installed]. 3. Illustrations can be found beginning with page 239 of the Field Technical Manual. 3. Note that a restore is possible only if an actual NVRAM data error is detected. Solution ID TAUS0700747EN00 Solution Usage Description How to perform transfer belt refresh mode. 2. 4. Press[*] on the control panel. which takes a very short time. Konica Minolta Business Solutions U. When the restore is finished.A. 2. Inc.. C351. follow the NVRAM/BRU replacement procedure (see attached bulletin). The screw to release the cleaning pad is located in the center of the cleaning unit on the left side of the belt. SOLUTION:The HDD must be installed in the copier.The control panel will display [*]. 0. the NVRAM can be confirmed as the root problem by temporarily swapping the NVRAM from oneof the following models:C250. Turn the main power switch OFF/ON. Solution CAUSE:NVRAM data error. 7.bizhub C450 Solution ID TAUS0700688EN00 Solution Usage Description Why. 134 . System 2. 9. when the machine is in Power Save mode anda print job is sent. VoIP is currently supported on the bizhub 420 and bizhub 500 with special firmware. SOLUTION: Restore theNVRAM data. To obtain a replacement NVRAM. Press [Stop]. Solution ID TAUS0700745EN01 Solution Usage Description C-D351or C-D364 when copying or printing. Solution CAUSE: Incorrect setting.Enter the technical mode and select Image Processing Adjustment. When a NVRAM data error is detected. C352 or C450. restoring the backup data from Flash ROM on MFPC board is possible with the following procedure: 1. Hard drive (HDD) not set or installed. 1. thecode will be shown again. Solution To perform the transfer belt refresh mode.Select Transfer Belt and follow the instructions on the screen. however. perform the following: 1. It may be necessary todo theNVRAM data restore procedureseveral times toclear the error code(s) completely. Solution ID TAUS0700732EN00 Solution Usage Description Is VoIP supported with a fax kit installed? Solution VoIP is currently not supported. Solution ID TAUS0700691EN00 Solution Usage Description Receive error 27. If the procedure above does not work.

separate the addresses using a comma and no spaces. 3.Press Initial Settings. Solution ID TAUS0700781EN00 Solution Usage Description When scanning in black and white to PC (SMB). can multiple E-mail addresses be entered? Solution Multiple E-mail addresses can be used with the E-mail notification feature. perform the following: 1. it may be necessary to adjust the time to allow the proper time to display on scans and faxes. Solution ID TAUS0700801EN00 Solution Usage Description How to E-mail a counter list automatically. Adobe Reader® must be installed. May 2007 135 .A. 4. Select Total Count Report Setting. 5.the file size is too large. When adding multiple E-mail addresses.. Solution ID TAUS0700790EN00 Solution Usage Description When using theE-mail notification feature. perform the following: 1. 2. Solution CAUSE: Full color is selected on the operation panel. 4.adobe.Select Factory and press OK. Solution To set the machine to automatically E-mail the counter list. Solution To change the transmit report to print without an image. Solution ID TAUS0700776EN00 Solution Usage Description FK502. Solution CAUSE: The fax user settings are corrupt. Enter the Tech Rep mode. Browse to the NIC and log is as administrator. Copyright . SOLUTION: Perform the following procedure to resolve the problem: 1.bizhub C450 Description Due to the recent changes to the date that Daylight Saving Time begins. 4. how to change the transmit report to print without an image. transmitted faxes are reduced. 2. SOLUTION: Select Black on the operation panel via scan settings. Note : To view a PDF. Select Fax.Press the Fax key. 3.S.Press Utility/Counter key. Konica Minolta Business Solutions U.Press User Settings. 2. Select the Blue tab (system). Solution Refer toattached Bulletin #5806 for the details.com/products/acrobat/readstep2.html Solution ID TAUS0700771EN00 Solution Usage Description FK-502. Under TX Result Report select Without Image. Input the count reporting schedule. 3. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. Inc. Select List Output.

May 2007 136 .adobe. Be sure to replace site-specific parameters (TCP/IP addresses..A. SOLUTION: Perform the fuser line speed adjustment.html Solution ID TAUS0700918EN00 Solution Usage Description C0209 error code. Solution ID TAUS0700896EN00 Solution Usage Description How to make Booklet Copying keep 100% reduction ratio when making small booklets using 8. This is a training document and is structured using classroom examples..com/products/acrobat/readstep2. SOLUTION: Reseat all connectors on the PWB-MFP board as well the NVRAM. Solution ID TAUS0700908EN00 Solution Usage Description How to Scan to SMB/FTP/BOX on an Emperon controller. Input the E-mail address ofany individual that is to be notified. Solution SOLUTION: See the attacheddocument. Note : To view a PDF. Adobe Reader® must be installed.S. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.5x11R paper. Solution CAUSE: The fuser line speed needs to be adjusted. email addresses. Solution ID TAUS0700837EN00 Solution Usage Description The color registration is off on the second half of 11x17 copies. SOLUTION: Verify the upper limit sensor wiring harness is not pinched between the copier frame and the LCT frame. Solution CAUSE: A poor connection or poorly seated NVRAM on the PWB-MFP board. Solution Please see the attached step-by-stepinstruction procedures (Lab Exercises)for the Emperon standard controllers. The upper limit sensor wiring may be shorted to ground. Solution ID TAUS0700907EN00 Solution Usage Description How to scan to E-mail using an Emperon controller. Copyright . Solution ID TAUS0700861EN00 Solution Usage Description Poor copy quality (ghosting/hazy) when using letterhead as a tray setting or duplexing. Solution CAUSE:LCT Elevator drive malfunction -the upper limit sensor indicates HIGH at all times. which contains step-by-step Scan to E-mail setup instructionsfor the Emperon standard controllers. etc. Inc. Solution The reduction ratio is built-in to the booklet-making function to ensure the imageis truncated. with those specific to the installation.bizhub C450 5. Konica Minolta Business Solutions U.

Firmware and more'. 2. Solution CAUSE: The machine has scanned an original document with characteristics of currency. TAUS0701009EN00 Solution Usage Solution CAUSE: Failed PWB-D_work0 memory. Firmware and more'. Copyright . Select Imaging Process Adjustment. Note : The latest version firmware and system software is available via the Konica Minolta Download Selector. 3. SOLUTION: Replace PWB-D_work0 memory (p/n 4037608101). Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. SOLUTION: Upgrade the machine firmware level to phase 2 or higher.Exit to back out of service mode and confirm.A. Note : The latest version firmware and system software are available via the Konica Minolta Download Selector. SOLUTION: Load or re-load the latest System code for the IC-402.&gt. SOLUTION:Follow the steps below: 1. Solution ID Description Blank display. Inc.bizhub C450 Solution ID TAUS0700965EN00 Solution Usage Description CEEE1 code after installing the SC-501 Hard Drive Encryption Kit. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Solution CAUSE: Corrupt System code on the IC-402. Drivers. Set Desired colorfrom 0 to some negative number (-4).&gt. SOLUTION: Power the copier OFF and disconnect the power cord from the wall outlet for 30 minutes. Solution ID TAUS0701072EN00 Solution Usage Description Is tab printing or copying supported? Solution Tab printing or copying is not supported..&gt.stop 00. Drivers. Solution ID TAUS0700979EN00 Solution Usage Description BILL DETECTED message at power up. Select End&gt.Details&gt. Solution CAUSE: Thick Paper Mode changes the toner concentration to accomadate the potential less toner transferred. May 2007 137 . 5. heavy C or Y or M saturation is on output. Select Thick Paper Density Adjustment. Enter service mode (Utility&gt.S. normal paper mode is okay. Solution ID TAUS0700977EN00 Solution Usage Description When printing to the IC-402/bizhub C450 the staple command is ignored. Konica Minolta Business Solutions U. 4. Solution CAUSE: An older firmware version that does not support the SC-501. stop 01). Solution ID TAUS0701120EN00 Solution Usage Description When using Thick Paper Mode.

Solution ID TAUS0701141EN00 Solution Usage Description Is there a TWAIN driver for Macintosh® environments utilizing the standard controller? Solution Presently there are no TWAIN drivers for use with a Macintosh® utilizing the Emperon controller. Select LAN Settings. Select PROXY SERVER. and put in the TCP/IP address in the EXCEPTIONS (example 11. 2. Konica Minolta Business Solutions U. PRODUCT IC-406/bizhub C352 -PageScope Data Administrator version 2. check the following: 1. Adobe Reader® must be installed.2. Select TOOLS and INTERNET OPTIONS. Unable to browse to the NIC.html Solution ID Description TAUS0701208EN00 Solution Usage Copyright .4 losing connection after a few print jobs.adobe.Macintosh® must be rebooted to restore printing. To check and see if the TCP/IP address for the controller is set for Exceptions for browsing out to it. and turnON the main power. Solution CAUSE: The incorrect IU was installed in the copier. Solution CAUSE: Incorrect Proxy setting. Inc. Solution ID TAUS0701197EN00 Solution Usage Description Macintosh® Intel O/S 10. insert the correct IU. Select the CONNECTIONS tab. SOLUTION: Possible incorrect settings within the Proxy Server. May 2007 138 .com/products/acrobat/readstep2. The'x' is for all TCP/IP addresses that start with that prefix.3 IC-402/bizhub C351/C450. 4.11.2.x). SOLUTION: TurnOFF the main power to the copier.PageScope Data Administrator version 2.2 Solution ID TAUS0701193EN00 Solution Usage Description WEB PAGE CAN NOT BE DISPLAYED message using Microsoft® Windows Vista™. 6.S. Note : To view a PDF. Solution CAUSE: Incorrect version of PageScope Data Administrator. SOLUTION: Completely remove and re-install the driver according to the attached document. SOLUTION: Please install the correct PageScope Data Administrator version. 3. 5. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.A. Solution ID TAUS0701164EN00 Solution Usage Description Account Data Import fails with PageScope Data Administrator. Select the ADVANCED button. Fiery® controllerscurrently supportTWAIN scanning. Solution CAUSE: Corrupt or improperly installed driver. Check to make sure that both USE PROXY SERVER FOR YOUR LAN and BYPASS PROXY SERVER FOR LOCAL ADDRESS is checked off. but able to print and to PING..bizhub C450 Solution ID TAUS0701121EN00 Solution Usage Description “Please Insert Correct Imaging Unit” message will not clear from the copier control panel.

May 2007 139 .html Make sure toPower off the Fiery using its dedicated AC Switch. System 2.A.S. Solution CAUSE: Some of the packing material was not removed from the new belt before installation.com/products/acrobat/readstep2. Solution ID TAUS0701237EN00 Solution Usage Description Can copy or print jobs be offset without a finisher installed? Solution Copy jobs or print jobs cannot be offset without a finisher installed. Solution ID TAUS0701211EN00 Solution Usage Description A blue screen when starting WriteFax. SOLUTION: Ensure that the hard drive is Installed under Tech Mode. Konica Minolta Business Solutions U. Solution CAUSE: The hard drive is not turned ON. Solution Please see the attached PDFs for complete instructions.bizhub C450 C-2152. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. can watermarks be placed on an incoming fax? Solution Watermarks cannot be placed on incoming faxes..adobe. HDD. Disconnect all cables from the Fiery. SOLUTION: Ensure that all of the packing material has been removed before the unit is installed. Solution ID TAUS0701232EN00 Solution Usage Description Does the Adobe® PostScript driver support PC faxing? Solution The Adobe® PostScript driver does not support PC faxing. Adobe Reader® must be installed. Verify that the Service Switches are in the Normal Position [downward position] Solution ID TAUS0701228EN00 Solution Usage Description FK502. IC-406 (Fiery® X3eTY 30C-KM)or IC-408 (Fiery® X3eTY2) using a USB flash drive. Solution ID TAUS0701220EN03 Solution Usage Description How to install system software on the IC-402 (Fiery® X3eTY 35C-KM). Solution Copyright . Solution ID TAUS0701238EN00 Solution Usage Description How to perform criss crosssorting without a finisher installed. Inc. Note : To view a PDF.

Solution In the attached bizhubvCare CS Remote Care Email Communication Troubleshooting Guide1.5x11 and 8. Press #4 No Matching Paper in Tray Setting and select Switch Trays. 7. 3. Press Paper Tray Settings. Solution CAUSE: The memory is scrambled or corrupt. 3. Press Initialization and then Data Clear. Press the Paper Icon on the operation panel. SOLUTION: Reseat the connectorsand if the problem persistsreplace the PWB-MC board (p/n 4037 780301 . export the address book. Press OK. Press Auto Tray Select. Select the trays that contain 8. May 2007 140 . 2. 4.bizhub C450 Toset up criss crosssorting without a finisher installed. Press the User Settings. Solution ID TAUS0701293EN00 Solution Usage Description No display and the start button is amber. Adobe Reader® must be installed. Press System 1. Can PING and browse the NIC. 5. Press the Utility key.1 are troubleshooting methods and procedures to resolve vCare Email Communication issues. Press System Settings. Stop 01. 4. 2. Solution CAUSE: The PWB-MC board connections are not secure or the board has failed..S. Enter Tech Rep mode. 2. Inc. Press Auto Tray Switch and select ALLOW and then OK.bizhub C351).bizhub C450 or p/n 4037780401 . Choose Image controller 0. Solution ID TAUS0701255EN00 Solution Usage Description Troubleshooting vCare/CS Remote Care E-mail communication failure. 6. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www. 10.A. Select System 2. Note: Prior to performing the Data Clear. 9.com/products/acrobat/readstep2. Enter the Tech Rep Mode by pressing the Utility Key and then enter Stop 00.5x11R and press OK. Note : To view a PDF. 8. Press close 4 times to return to the default LCD screen. Upon completing the Data Clear reinstall the hard drive. Solution Copyright .html Solution ID TAUS0701272EN00 Solution Usage Description Unable to print via the standard controller. Solution ID TAUS0701244EN00 Solution Usage Description Black lines on copies when scanning to E-mail/FTP/HDD/PC. SOLUTION: Perform a Data Clear by performing the following procedure: 1. Konica Minolta Business Solutions U.adobe. 3. Press Auto Paper Solution ID TAUS0701243EN00 Solution Usage Description To what should the Emperon controller be set? Solution 1. the TCP/IP address and import the address book. Touch Image Controller Setting. perform the following: 1.

Solution ID TAUS0701319EN00 Solution Usage Description A "Destination device is not supported" error occurs when trying to Import a document from a User Box with the Standard Controller using the HDD TWAIN driver. Enable the HDD after the copier is initialized. the "Acquire" button is not activated and is grayed out.konicaminolta. Use PageScope Data Administrator to back up the HDD data. Copyright . Konica Minolta Business Solutions U. Solution CAUSE:Anincorrect version of the TWAIN driver is being used. no error message may occur and the HDD TWAIN driver does connect to the device after specifying a mailbox.S. Solution ID TAUS0701313EN00 Solution Usage Description PageScope Box Operator is not displaying the documents in the User Box. No documents are displayed as being retrieved. Access the Selector from the the KMBS public site ( http://www. Initialize the copier. 2. Solution CAUSE: A piece of paper has gotten stuck behind the tray. Solution ID TAUS0701354EN00 Solution Usage Description Can the copier be initialized without losing the one-touch buttons stored on the copier HDD? Solution The one-touch buttons can be saved in one of 2 ways: 1. Drivers. Pressing the "Refresh" button does not make the "Acquire" button available or download the documents from the Users HDD box. Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS.0. SOLUTION:Use TWAIN version 2. Turn off the HDD under System 2 of the Tech Rep mode and reboot the copier. version 2. Note : The latest print drivers are available via the Konica Minolta Download Selector. Drivers. Firmware and more'. SOLUTION: Remove the tray and look for paper in the connector for the tray. a password must be used in order to view and retrieve the documents usingPageScope Box Operator. Support &amp. SOLUTION: Upgrade to theHDD TWAIN driver. Inc.0. May 2007 141 . Alternatively.us ).9. Firmware and more'. SOLUTION: Install the FK-502 in the rear-most slot. SOLUTION: When creating a User Box.bizhub C450 CAUSE: The FK-502 is installed in the incorrect slot. Access the Selector from the the KMBS public site ( http://www. Note : The latest print drivers are available via the Konica Minolta Download Selector.A. Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS. Solution ID TAUS0701372EN00 Solution Usage Description C-0204 at power up. Support &amp.. Solution ID TAUS0701351EN00 Solution Usage Description DESTINATION DEVICE NOT SUPPORTED message when attempting to use the TWAIN driver with G4 firmware. Reboot the copier.kmbs.us ). Solution CAUSE: The User Box was created without a password.kmbs. However. Solution CAUSE:Driver upgrade required.11A.konicaminolta.

3. 4. Copyright . 5. Checkthe connectors andre-connect properly.bizhub C450 Solution ID TAUS0701374EN00 Solution Usage Description Black smudges on copies. Touch [Close] on the touchscreen. SOLUTION: Direct faxing is not supported when an MFP is configured for using a RightFax™ server. Solution ID TAUS0701377EN00 Solution Usage Description Availability of fax only driver. Inc. 8. Press the Utility/Counter key. WinZip® can be downloaded from the WinZip® website: http://www.Toner Suction Fan Motor/K (C2351)or Toner Suction Fan Motor (C2352)failure to turn. The file can either be saved to disk or opened. Program the desired functionality by touching [YES] or [NO] on the touchscreen. perform the following: 1.Connectors for the toner suction fan(s)and the PWB-MC Cooling Fans (M24)or (M25) are switched. r eplace the Cooling Fan Motors(p/n 9313-1300-41) and/or PWB-MC (p/n 4037-7803-01). Reconnect M23/M20or replace as needed (p/n 9313-1000-72). 6. bizhub 600/750 Download the attached Fax_only_driver_v01020001_en_add. Solution ID TAUS0701469EN00 Solution Usage Description How to enable/disable spooling of print jobs in the HDD before RIP. bizhub 420/500 3.winzip. Touch [Spool Print Jobs in HDD before RIP] on the touchscreen.A. Touch [Exit] on the touchscreen. 2.If the problem persists. bizhub C450/C351/C250/C352/C300 2. Note : To open the file(s) using WinZip®.com/ddchomea. Solution CAUSE: Incorrect configuration. SOLUTION: Clean and inspect side door interlock switch. Touch [2 User Setting] on the touchscreen. Solution PROBABLE CAUSES: 1. Solution ID TAUS0701491EN00 Solution Usage Description Unable to fax directly after setting up and enabling RightFax™.. Solution To enable/disable spooling of print jobs in the HDD before RIP. May 2007 142 .S. Konica Minolta Business Solutions U. Touch [6 Printer Setting] on the touchscreen. Solution ID TAUS0701400EN00 Solution Usage Description C2351 or C2352 shortly after power up. Solution Konica Minolta Business Solutions has released a fax only driver that supports thefollowing products: 1. Note : M24 and M25 have the same part number as doesM20 and M23. 7. WinZip® must be installed. Toner Suction Fan Motor/K (M23) or Toner Suction Fan Motor (M20) has a loose connection or has failed. 2. Touch [1 Basic Setting] on the touchscreen.zip and Release Notes.htm . It is recommended to download the ZIP and open from the local computer to view. Solution CAUSE: Poor contact on the side door interlock switch.

May 2007 143 . SOLUTION: Install the Windows XP digitally signed PCL or PS driver which will function on the Windows Vista 32 bit client PC. Copyright 2007.A. Solution ID TAUS0701532EN00 Solution Usage Description Account tracking or Authentication is not available in the driver on a Windows* Vista 32 bit client PC. Once installed by the customer and licensed by Captaris®. Solution ID TAUS0701514EN00 Solution Usage Description The operation panel in in Japanese and all the counters are at 0. Call the hotline to obtain the NVRAM reset file and the reset procedure. Solution ID TAUS0701495EN00 Solution Usage Description Unable to purchase MFP module and MFP extension from Konica Minolta. Solution CAUSE: Windows Vista built in drivers for KonicaMinolta printers are only PPD based and do not have the Account track and Authentication options. Solution CAUSE: The MFP module and MFP extension are not purchased from Konica Minolta. Solution CAUSE: Corrupt firmware.. the RightFax™ intergration can be performed.S. Solution CAUSE: The NVRAM is corrupt. Konica Minolta Business Solutions U. Solution ID TAUS0701568EN00 Solution Usage Description LDAP does not function after upgrading firmware. SOLUTION: Re-download the latest firmware version and re-flash the machine. Solution Fiery® controllers do not support faxing or RightFax™ servers. SOLUTION: The MFP module and MFP extension are purchased directly by the customer from Captaris®. SOLUTION: The NVRAM needs to be reset.bizhub C450 Solution ID TAUS0701493EN00 Solution Usage Description How to setupthe MFP/Fiery® controller to fax using a RightFax™ server. Inc.

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