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Employee Training and Development

Employee Training and Development

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Published by: harrycre on Nov 28, 2010
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12/03/2012

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PRESENTED BY: LATA BHAGCHANDANI DEEPA DUGGAL

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Jacky·s started as a Mail- Order company in Hong Kong in 1970 by its founders Jacky Panjabi and his Late Brother Ishwardas Panjabi. Jacky·s is one of the oldest and most experienced electronic retailers in the U.A.E. It·s a first to go online in retailing market.

.Š Jacky·s entered in the business with ambition. zeal and determination to go global and become one of the successful enterprises.

Visitors Management Solutions) Jacky·s Middle East ( JMS.Jacky·s Middle-East Agency) Jacky·s Middle East (JMV which is known as VMS.C Jacky·s Middle East OGF Jacky·s Logistics Worldwide FZE Smart Vision          .L. Jacky·s group of companies comprises of: Jacky·s Electronics Jacky·s Gulf Jacky·s Middle East( JMA.Jacky·s Middle-East Service Centre) JRS Logistics L.

distributors and service providers. Quality policy .Serve the customers from the heart by offering value added products and services for strengthen customers trust in Jacky·s as a brand.   VisionTo strengthen their position as recognized value added retailers. products and services. Mission Statement -To continuously enhance customer confidence from the heart by providing trusted brands. .

Strengthen markets reach within defined segments. Values Develop individual growth and team spirit. Nurture trust Taking initiatives Accept challenges Demonstrate change          . Objectives Enhance customer satisfaction levels. Introduction of value added services.

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concepts.  . Training: A systematic process to foster the acquisition of skills. or attitudes that result in an improved match between employee characteristics and employment requirements Development: Development is related to the allaround progress of an employee. A development program enables executives to acquire skills in their present jobs and capabilities to perform future jobs better. Training that goes beyond the current jobs improves employee·s ability to handle a variety of assignments. rules.

Training needs assessment is the process of collecting information from individuals or the department about the needs that could be met by conducting training.Training needs assessment is a method to identify what training should be provided to management personnel and employees to enhance their skills and productivity. it allows the trainers to obtain case studies and to develop the rapport with the participants. Three major reasons to meet the participants are: it helps to determine the exact training content. . It focuses on identifying the needs as opposed to desire or wants. It is very essential to assess the participants prior to the beginning of a training programme.

The first goal of JACKYS is to encourage their employers to investigate what competencies will make them successful and then align development programs with their strategic objectives. Organizations will willingly spend on training provided a return on investment is clearly seen or if it directly addresses a business need. most organizations hesitate to invest time and money on training and thus it never becomes strategic part of the business. In the absence of this. . The next step is to create an environment in which that learning is readily available to employees and to try to determine what return on investment can be measured after learning occurs. it will get a secondary treatment. When the training is not part of the mainstream activity.

Training needs assessment which has to be done systematically. . The company should develop a personal development plan and link the training investment directly in order to bring down the cost. More importantly. Prudently. reduce the cycle time. The outcome of such an exercise may bring shocking information and question the accountability of all such persons who are involved in training. A company should assess the results and calculate the return on investment from such programmes. all training programmes should be imparted only after conducting training needs assessment. enhance customer satisfaction and finally link with business results. one should communicate the evaluation process to all participants which will be followed after the training programme and make them understand their responsibilities to bring out the desired results. and develop a personal development plan for each employee. This is the time to sit back and take a stock of training programmes conducted which are held in the past without doing training needs assessment.

As part of succession planning to help an employee be eligible for a planned change in role in the organization. As part of an overall professional development program in the company. Training and development is initiated by Jacky·s for a variety of reasons for the group of employees. so far in a performance improvement efforts. To ´Pilot or testµ the operation of a new performance management system. To train about a specific topic. When a performance appraisal indicates so.Training in the current business scenario has become an essential activity of an organization. .Training and development is a vital facet in HR department at Jacky·s . the company improves the performance needed which is given below      To ´benchmarkµ the status of improvement. It is not enough to hire the right man for the right job. but also should be a sustainable development and maintenance of the human resource.

conducting ethics training. Enhanced company image. e. 1. 3. 5. Increased job satisfaction and morale among employees.There are numerous sources of the training and development which suggest reasons for supervisors to conduct training among employees. resulting in financial gain. Increased innovation in strategies and products. Increased efficiencies in processes.g. Increased capacity to adopt new technologies and methods. 4. . 7. 2. 6. Increased employee motivation. Reduced employee turnover.

than he arranges the meeting for discussion as how to improve the employees efficiency to satisfy the customers needs. The training needs analysis form includes the following details. . firstly the general information of an employee as to know who needs the training. Here the main focus of HR Manager for giving the forms is to know the need of training required on the job. So therefore in this case. training needs analysis form is given to every employee under a particular department for example if the HR Manager is giving training to Customer Service Representations . The following are:      Confirmation of current duties Job analysis Training needs Future development needs Lastly the action plan which is implemented by the HR Manager for the reinforcement of an employee.HR department of Jacky·s is also responsible for arranging training and development programs for employees.

LINKING OF TRAINING ACTIVITIES WITH BUSINESS NEEDS .

THE BUSINESS AND TRAINING PROGRAM LINK .

IN TODAY¶S MARKET COMPETITION JACKY¶S MAIN FOCUS ARE  TO BE A REPUTED RETAILER IN THE MARKET  RETAIN BUSINESS FOR LONGER PERIOD    CUSTOMER SATISFACTION VISUALIZATION OF THE CUSTOMER¶S NEED & PERSPECTIVES CATER CUSTOMER¶S NEED .

THE TRAINING PHILOSOPHY THE TRAINING PROVIDED TO CUSTOMER SERVICE REPRESENTATIVE MUST BE QUALITY ORIENTED. .

THE TRAINING PHILOSOPHY  THE TRAINING PROVIDED TO CUSTOMER REPRESENTATIVE MUST BE QUALITY ORIENTED. TRAINING SYSTEM SERVICE  INTERNAL TRAINING CONDUCTED FOR ONE DAY WHICH COVERS SOFT SKILLS / COMMUNICATION SKILLS AND BODY LANGUAGE  EXTERNAL TRAINING IS GIVEN FOR PRODUCT KNOWLEDGE AND TO UPDATE WITH CURRENT TECHNOLOGY .

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COMPETENCY MAPPING OF AJAY RANALKAR .

 EDUCATIONAL QUALIFICATION Diploma in Mechanical & Electrical Engineering. (M S University. Baroda ² INDIA) Diploma in Computer Programming PROFESSIONAL QUALIFICATION Qualified by American Standard of Non-Destructive Testing. ASNT level:2 in various INSPECTION methods.     .

Abudhabi UAE COMMENCED ON : Dec 1982 DEPARTMENT : Offshore Construction .QA/QC Coordinator. EXPERIENCE : Offshore Oil & Gas field Construction and Management .     ORGANIZATION Hyundai Heavy Industries (HHI).

Mr. Ajay Ranalkar has wide experience to work at offshore field for« o Sub-sea Oil & Gas pipeline installation o Offshore platform installation o Specialist in the field of Welding and Metal Testing. o Excellent technical skill to upgrade with Technology Development o Excellent Communication Skill .

Š Š Š Š Š TRAINING & BUSINESS NEED ARE INTERLINKED MAINTAIN MARKET REPUTATION PAY ATTENTION TO CUSTOMER NEED SELECT TRAINING PROGRAM WHICH ENHANCE THE BUSINESS NEED ADOPT & STAY WITH THE UPGRADE TECHNOLOGY DEVELOPMENT .

target population and trainers. The training programmes conducted based on needs assessment will definitely add value to the individual and organization. Clearly communicate the objectives and benefits to them to participate in the needs assessment process. Once this is achieved. training will fall in the mainstream of any business. supervisors.Š As a conclusion we see that before deciding to conduct training. at the time of training needs assessment always involve all the stake holders such as managers. Š .

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