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c 

Please make sure you computer is connected to internet. Click "Open Network and Sharing Center"
c 

Choose "Set Up a Connection or Network" to create a vpn connection c  .

On this step please choose VPN c  .

Please get a host name (internet address) from the greeting email we sent you or get it online from customer area c  .

Enter username and password from the greeting email we sent you or get it online from customer area. Please set to remember the password. c  . Domain field should be left blank.

and choose "Properties" c  .Right click the connection you just made.

c  .Please make sure everything on the Options tab looks like on the screen below.

In the Security tab. please change the Type of VPN to L2TP c .

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Optional encryption c  .Data encryption .

Then click 'properties' button and enter the shared key from the greeting email. c  .

click Properties c  . choose the TCP v4 protocol.Switch to Networking.

Update DNS info as shown on the picture below c  .

Now try to connect c  .

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