THE KESARI VISION

VISION
To be a world class travel company spreading smiles and happiness.

MISSION
A company passionately committed to Total Quality Travel, with continual delivery of value added services. Uphold the highest ethical standards and create new benchmark in the industry.

HISTORY
Kesari R. Patil founded Kesari on 8th June 1984 with just 100 sq. ft. office & one clerk typist. He had over 22 yrs. Of experienced of working in traveling company & arranging domestic tour on a wide scale. In order to give proper direction to hit set goals & accomplish set objective, it was his wife Sunita, daughter Veena, sons Shailesh & Himanshu conceived the venture of launching Kesari. Kesari in its first tour to Rajasthan went with 13 tourists. The climate of Kesari has been the middle class & upper middle class group & has remained with it dedication & support & shown phenomenal growth in numbers over years. , a division of Kesari Tours Pvt. Ltd is entering the field of corporate and business travel because of its rich experience of 24 years in the travel industry. The MICE team of experts will assist in developing the overall concept with its expansive and complete range of services for virtually any event, anywhere. Kesari MICE will cater to Inbound and Outbound corporate travellers which includes services like accommodation, sightseeing, Visa, ticketing, foreign exchange, transfers, conference and meetings facilities etc. 35

TYBMS / SEM-V / 2009

owner of any airlines or shipping company or Bus supplier or Railway or Ferry Boat/ Cruise/Coach owner/operator or any other person or organization who has been selected by the company to render services to the Passenger(s)."Tour Manager" means Tour Escort/Tour Leader. These terms can be used interchangeably.DEFINITION OF KESARI TOURS TRAVELS “Passenger(s)/You/He/Guest/client/Tourist/Tour Participant” means the person / persons in whose name/on whose behalf booking or registration is made. Ltd. "We/Us/K&S" means K&S . "Kesari" means Kesari Tours Pvt.A Division of Kesari Tours Pvt. Ltd. “Independent contractor” means any hotelier/hotel owner. TOURIST A DIVISION OF KESARI TOUR MANAGER INDEPENDENT CONTRACTOR TYBMS / SEM-V / 2009 36 .

a substantial portfolio of holiday destinations. Indian travelers. domestic and international. Kesari packs joy in every rupee and every moment you spend. new age. Kesari celebrated its 23rd year of creating holiday itineraries for discerning. In 2007. and North America. Far East. We have strived for 100% customer satisfaction and that has earned us immense goodwill. Middle East. Kesari is a premium travel company. TYBMS / SEM-V / 2009 37 . Beginning in 1984 with holidays in India. Innovation and joy Established in 1984. which offers worldclass holidays in India and around the world.HISTORY KESARI . Kesari spans the Indian Ocean. With all this. And all this reflects in the happy smiles of our customers. Operating in more than100 destinations in India and 1000 worldwide. A firm belief in honest and transparent deals. no hidden costs and no compromise on sightseeing – that’s what makes Kesari the first choice of generations of customers. We believe in spreading smiles and happiness all around. Africa.A journey of excellence. We have perfected our tour itineraries to meet the special needs of the Indian tourist abroad. Kesari has to its credit. Just to give you an unforgettable holiday full of beautiful moments.

INTRODUCTION Kesari .our totally dedicated.“When you make a promise to your guests. whether it is a guest looking for the safety and security of escorted group tours (Kesari Tours). spreading across the seven continents TEAMWORK: The backbone of our success .a journey of excellence. Our teams of 600 travel professionals including 200 Tour Escorts have a way of winning over hearts effortlessly. with their professionalism and warmth. foreign exchange and insurance at one-stop for their convenience.” A firm belief in honest and transparent deals. no hidden costs and no compromise on sight seeing . TYBMS / SEM-V / 2009 38 . innovation and joy The trailblazing journey of Kesari began in 1984 with a pledge . We offer our guests a range of allied travel services such as air ticketing. We strive for 100% customer satisfaction and that has earned us immense goodwill. visa. or someone seeking exclusive customised holidays (Strawberi Holidays) or the business traveler (KMICE). domestic and international. DIVISIONS: Kesari has specialized divisions to cater to the needs of all types of travelers. honour it. DESTINATIONS: Kesari today has to its credit a substantial portfolio of holiday destinations. Operating in more than 100 destinations in India and over 1000 destinations Worldwide. hard working team strives for complete guest satisfaction.that's what makes Kesari the first choice of generations of guests.

We believe in honest and transparent deals. We strive for 100% satisfaction of our guests. that's what are.A PERSONAL TOUCH At Kesari. whether in India or abroad. proud to be with us. we have made a promise to ourselves: If we make a promise to our guests we honour it. personal touch and caring attitude. Our services are also offered through our network of over 60 preferred sales agents all over Maharashtra and other states in India. NETWORK: Kesari has created a seamless network of offices that are equipped with the company's sophisticated in-house reservation package. So you can rest assured. professional and destination savvy tour escorts add to your tour experiences with their impeccable manners. ensuring that information is readily available online. TYBMS / SEM-V / 2009 39 . TOUR ESCORTS: Our friendly. No hidden costs and no compromises on sightseeing. Immense goodwill. BUSINESS ASSOCIATES We have close knit and strong supply chain. the best quality arrangements are always yours.

J. The office is fully computerized and equipped with all modern and advanced systems. Kings Corner. Road. was incorporated to meet the growth of business. The additional business of FIT. The office is fully air-conditioned and well furnished. business. the sheer joy of taking a break from routine and coming back to life… refreshed. feet. rejuvenated and enriched! That’s what the vacation all about! And one name that has taken the vacation experience above and beyond any other is kesari. KESARI TOURS PVT. Vacations Like Never Before The anticipation of exploring the unknown. LTD. In 1997. The area of office is 3. and Mumbai. Outbound tours and inbound tours are added to the present. L. The location of new office is at the center and on the main road. the excitement of meeting new people. Mahim. the company shifted to new premises at Ground floor. MUMBAI: Leading tour operator Kesari Tours and Travels is mulling an Rs 100crore IPO before the end of the next fiscal to part-finance its expansion plans. a world class travel company in true sense. service and innovation that Kesari has brought to the tourism TYBMS / SEM-V / 2009 40 . Over 3 lac happy customers have enjoyed the world class standards of quality.KESARI TOURS AND TRAVELS IN MUMBAI In 1995.000 sq.

Kesari today has to its credit a substantial portfolio of holiday destinations. Their team of 600 travel professionals including 200 Tour Escorts have a way of winning over hearts effortlessly. spreading across the seven continents.industry. visa. India is traveling more than ever before. Rajasthan. We offer our guests a range of allied travel services such as air ticketing. enriching. safe and rewarding.000 happy guests have enjoyed the world class standards of service. Nainital. Leh Ladakh TYBMS / SEM-V / 2009 41 . Sikkim Darjeeling. Operating in more than 100 destinations in India and over 1000 destinations Worldwide. Kashmir. making this global exploration enjoyable. foreign exchange and insurance at one-stop for their convenience. or someone seeking exclusive customised holidays (Strawberi Holidays) or the business traveler (KMICE). domestic and international. Over 300. Teamwork: The backbone of our success . INDIAN TOURS: Himachal. whether it is a guest looking for the safety and security of escorted group tours (Kesari Tours). And Kesari’s right up there amongst the best. hard working team strives for complete guest satisfaction.our totally dedicated. with their professionalism and warmth. quality and innovation that Kesari has brought in the tourism industry. Kesari has specialized divisions to cater to the needs of all types of travelers.

New Zealand. Wildlife Special TYBMS / SEM-V / 2009 42 . Islands. South East Asia.WORLD TOURS: Europe. Japan. Prince Charming. Australia. NRI Special. Wonders of World SPECIAL INTEREST TOURS: Art & Amusement. America. China. Couple Tours. Pilgrimage Tours.

Malaysia and Europe. 1. Second Innings : An exclusive tour for Senior Citizens is full of masti. Honeymoon : Marriages are made in Heaven . We have perfected our tour itineraries to meet the special needs of the discerning tourist. From little girls of 7 to grannies of 70. Singapore. 2. TYBMS / SEM-V / 2009 43 . Special Tours Provided By Kesari Travels Ltd. My Fair Lady : The fun never ends for My Fair Lady! So far. 3.Honeymoons happen with Kesari! With Kesari's specially designed honeymoon tours.: Innovation has been the key to our sustained growth with a number of pioneering concepts that have been launched. all have had the time of their life on these hugely popular. mazza & magic. highly enjoyable tours. Mauritius. It's a great way to discover a holiday experience that is truly unique and a great opportunity to meet seniors from different walks of life & experience the culture of new destinations.P’s OF KESARI TOURS & TRAVELS A. Dubai. PRODUCTS AND SERVICES: Totally honest policy. which you will cherish for a lifetime. this ladies-only tour has had a blast in Thailand. excellent service and perfect tour planning are the hallmarks of our success. you will see wonderful sights and yet find enough time for precious moments together.

7.4. they are actually preparing themselves to be a world citizens.city tour and even a caring tour escort on tour. As they enjoy the tour. World Class Educational Tours : Learning can actually be fun! Kesari's special interest World Class Educational tour takes teaching out of the textbooks. Students Special : esari’s Masti ki Pathshala’ is a popular tour specially arranged for students .It means fun. dinner. Chota Break : Take a 'Kesari Chota Break' . friends and freedom for students as they discover the world with us. 5. 6. taxes & visa fees for international tours) . Others : TYBMS / SEM-V / 2009 44 . (airfare.a short holiday inclusive of accommodation. It gives a wonderful opportunity to learn about various historic events and key locations right where they actually exist. breakfast.

TYBMS / SEM-V / 2009 45 . The discount/benefit given to the passengers will be at the sole discretion of K&S and may vary from passenger to passenger and for bookings done on different dates for the same tour. hotel stay etc  Discounts/Benefits: K&S reserves the right to amend. The discount/ benefit is valid for limited number of seats and limited period for limited dates only.B. Passengers boarding flights from other places will have to pay the entire airfare difference and bear any additional expenses such as airport transfers. currency fluctuations due to changes in the various cross rates of exchange. In exceptional cases any increase in price on the tour must be paid in full by the guest on tour.  Tour Price other than Ex-Mumbai (World tours): Tour price is based on departure from Mumbai unless specifically mentioned. visa fees and/or fuel costs. PRICING price quoted in our proposal or brochure has been calculated as per the rates prevailing at the time of printing this brochure. K&S reserves the right to amend/alter the price published in this brochure in case of supplier rate fluctuations. Any such increase in price must be paid for in full before tour departure by the passenger. vary or withdraw any of the discounts/benefits without prior intimation. before the date of departure. alter. changes in various taxes.

PROCESS OF TOURS BOOKING BOOKING OF TICKETS OR TOURS VISA PROCESSING BOOKING OF STAR CRUZE COLLECTION OF DOCUMENTS PAYMENTS FULL PAYMENT BALANCE PAYMENT LATE PAYMENT CHECKING OF DETAILS (ONLINE) JOINING TOURS RESISDANCE OF INDIA JOINING & LEAVING GUEST STARTING OF TOUR END OF TOUR TYBMS / SEM-V / 2009 46 .C.

urgent Visa processing charges of INR 2000 per visa will be applicable. • VISA PROCESSING : (IN CASE OF WORLD TOUR) The processing time for VISA varies according to the tour you have selected and depends on the number of countries you wish to visit. Some of the consulates are located in New Delhi and require longer processing time. Nagpur. Book early for USA tours. Read carefully the World Showcase including "Terms and Conditions". New Delhi. • BOOKING OF STAR CRUISE VACATION: TYBMS / SEM-V / 2009 47 .kesari. BOOKING OF TOURS Booking tour at any of their offices in Mumbai. Thane. Submit the required Visa documents along with photographs as per the specimen of respective Consulates within the given time period. Bangalore. Select your tour. 2. there are 3 Easy Steps to register your tour are as follows: 1. If you book the tour within 30 days prior to departure. 3. Pay the Registration amount. At the time of booking. failing to do so INR 2000 per visa will be applicable as Urgent VISA processing fee. fill in the Registration form.in.1. to get appointment dates for personal interviews sufficiently well in advance. Pune. Ahmedabad and Hyderabad or at any local Kesari's Preferred Sales agents If any residing out of India they can book their tour online through www. Kolhapur.

3. you must pay the balance amount in full. you can pay the balance amount at the time of registration through post-dated cheques.Specify your desired cabin category and submit a set of passport photocopies at the time of booking. Cheque payments will not be accepted 15 days prior to the tour departure. As soon as Star Cruises confirms your booking. TYBMS / SEM-V / 2009 48 . • Late payment : If they do not receive the entire tour price payable to us 30 days prior to tour departure. An official payment receipt against the Registration amount. Pay the registration amount as given in the details. DOCUMENTS TO BE COLLECTED FROM KESARI: An Estimate for tourist Tour with extras if any. Copy of tourist tour registration form. PAYMENTS • Full payment or one time payment: To avoid frequent visits. the same will be communicated to you and the payment will have to be made by cheque. Any payments made 15 days prior to departure will have to be made by cash / Demand Draft for all tours. they will not be able to process passenger’s booking and arrange their visas (in case of World tours). Passenger’s registration amount is likely to be forfeited and their booking stands automatically cancelled. If there is any variation in the final bill. 2. Visa forms and a checklist of the required documents for foreign tours. • Balance payment : You must make the Balance payment towards the tour price (INR and Forex for World tours) 30 days prior to the tour departure. For Foreign exchange payment only demand draft will be accepted.

 JOINING & LEAVING GUESTS FOR WORLD TOURS: These guests must possess air tickets for the entire travel including any internal flights and visas as per the tour itinerary. They can join the tour at the first destination and leave the tour at the last destination. They must make the payment in US$/Euro either at our TYBMS / SEM-V / 2009 49 . (J&L guests). 5. Guests can join the tour from 'Anywhere in the World'. JOINING THE TOUR • RESISDENT OF COUNTRY These passenger join the tour from the beginning of the tour from the time of departure to the ending of tour. They must make the payment in US$ either at our offices or directly by telegraphic.4. These guests are termed as Joining and Leaving guests.in. • JOIN THE TOUR FROM 'ANYWHERE IN THE WORLD' OR AN NRI OR A FOREIGNER JOIN A TOUR One can join any of tours.kesari.  JOINING & LEAVING GUESTS FOR INDIAN TOURS: (J&L) Guests must possess Rail/Air tickets for the entire travel including any internal journey as per the tour itinerary. tour itinerary and hotel details available on our website www. CHECKING OF DETAILS (ONLINE INFORMATION) : Please use the password printed on passenger’s registration receipt to check the billing statement. Guests will meet the group directly at the reporting place as per the itinerary. If Booking from Overseas.

Insurance is necessary for Europe and Dubai tours. D.  LINKS This Site may include links to other websites operated by parties other than Kesari. IDEAS We exclusively develop our logos. PROMITIONS OF KESARI TOURS & TRAVELS  THIRD PARTY ADVERTISEMENTS These advertisers may seek to use cookies and pixel tags to track Session Data about the ads you have seen and types of things in which you appear interested. because those privacy statements will apply to your visit to that site. airport tax. concepts and ideas for use in advertising. insignia or other devices used or appearing on web sites to which the Site is linked and shall not be held responsible in any manner whatsoever for use of the said web sites. Guests are requested to keep proper communication with our team about respective departures. departure tax. and may be very different from our policy. You should carefully review the privacy statements of any other site you visit.offices or directly by telegraphic transfer or book online. These advertisers may also use combined information about your visits to our Site and other sites in order to provide advertisements about related goods and services that may be of interest to you. public relations and whatever else is appropriate to promote the products and services of TYBMS / SEM-V / 2009 50 . you are leaving our Site and entering another site. logos. When you click on one of these advertisers' links. CONCEPTS. promotion. The Internet websites to which links are provided in this Site are not under the control of Kesari.  LOGOS. In no circumstances shall Kesari be considered to be associated or affiliated in whatever manner with any trade or service marks. Insurance and airport transfers are not included in the tour price. The cost of air travel including internal flights. visa. These guests will meet the group directly at the reporting place as per the itinerary.

Bangalore and Ahmedabad." she said. It also scents a big opportunity in in-bound traffic to the country."  Kesari Tours. otherwise the act may attract penal action.5 million foreign travellers come to India every year and we see immense potential here. which has been growing at nearly 40%. told media on Sunday. and also not use any of our creations appearing on the Site for any purposes. "We are also receiving several proposals for joint ventures from leading foreign tour operators." TYBMS / SEM-V / 2009 51 . she said that "it has provided a great opportunity for tourism as both inbound and outbound travel has become cheaper.  Asked about the impact of the rising Rupee on the country's tourism industry." Patil said.our guests. FUTURE PLANS  Leading tour operator Kesari Tours and Travels is mulling a Rs 100-crore IPO before the end of the next fiscal to part-finance its expansion plans. "Nearly 1. "We hope to clock a Rs 500-crore turnover in FY09" she said. The company has offices in Maharashtra. logos. clocked a turnover of Rs 235-crore in FY07 and is eyeing a turnover of Rs 345 crore in FY08.  The company. steal any of our creations.  The company's growth strategy includes strengthening its network to serve tourists across the country. You are not supposed to misuse." Veena Patil. is also receiving several proposals for joint ventures."We are contemplating raising resources either by way of an IPO or private placement in FY09. adding "two foreign funds have evinced interest in invest USD 25-million in our company. Chairman and Managing Director of Kesari Tours. celebrating its 23rd anniversary. who want to have a presence in India.

Kesari will be launching My Fair Lady Club (MFLC) on June 23. TYBMS / SEM-V / 2009 52 .  (2006-2007) Having being adjudged the Best Domestic Tour Operating Company in India by Galileo. The award was given by Mr. AWARDS AND ACCOLADES  Abacus International Award At Kotakinabalu in Malaysia. Praful Patel Member of Parliament ( Minister of Civil Aviation ). The club promises a range of activities for women members including all women travel tours.  Award for Outstanding Performer of the year 2007 Kesari has received award for Outstanding Performance of the year 2007 from Austrian Airways and Cathay Pacific. Abacus international awarded Kesari for excellence in customer services using technology in India.  Award for Best Performance Kesari has received award for Best Performance from Travel Agent Society of Kashmir and Jammu & Kashmir Tourism Board. As a part of several innovative concepts to promote tourism. personality development seminars. get-togethers. etc. Veena Patil.  Indo Swiss Society Award Galileo Award for Best Domestic Tour Operator Awarded by Indo Swiss Society presented to Mrs. in recognition of her efforts for integration of tourism. Kesari has once again proved it’s capability and expertise.

TYBMS / SEM-V / 2009 53 . FIE Foundation award – 2007 CMD – Veena Patil was awarded the prestigious FIE Foundation award 2007. for her outstanding contribution in the field of tourism.

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