Information System in BIG BAZAAR

TABLE OF CONTENTS

1. Introduction a. Retail Market b. Retail in India c. Organized Retail in India d. Role of Information Technology in Retail 2. Key System Applications in the Organization a. Types of Information Systems in Retail Outlets 3. Requirement Analysis a. Operational Requirements b. Tactical Information Requirements 4. Software Requirement Specification a. Operating Systems b. Retail Man 2007 c. Languages 5. Hardware Requirements a. Three Tier Approach 6. Logical Design 7. Implementation 8. Security In Retail

Information System in BIG BAZAAR

9. Innovation 10. Conclusion 11. References

INTRODUCTION

RETAIL MARKET:
A retailer can be defined as a collective term for any merchant who buys goods from a variety of wholesalers or consumers. Retailers complete the final link of the fashion/grocery chain. In the retail industry, success is dependent on the ability to withstand demand volatility and its financial risk. Flexibility, forecasting, partnership and efforts to maximize the profitability of whole supply chain include the remedy for risks.

RETAIL IN INDIA:
India has witnessed a tremendous growth in this sector. India’s attempt to foray in the retail industry the international way has met with some success. A tremendous opportunity exists in the Indian market and organized retail will prevail as in the other parts of the world. Profits are pouring in this sector at a very fast rate as it is one of the booming sectors in the industry today. The major two areas which have witnessed a lot of growth include APPARELS and FOOD retailing. Sourcing and merchandising are the backbone of organized retail. Private label sales contribute to the top line and about 20

Information System in BIG BAZAAR percent of sales are estimated from this category. ushering in a revolution in shopping. The whole concept of shopping has altered in terms of format and consumer buying behavior. Retail markets have been coming up at an extremely quick pace in key areas. government policies are becoming more favourable and emerging technologies are facilitating operations. accounting for over 10 percent of the country’s GDP and around eight percent of employment. the market is growing. Retail in India is at the crossroads. Indian retailers lag behind on key areas like planning. Only three percent of Indian retail is organised. Modern retail has entered India as seen in sprawling shopping centers. Thus they are being looked forward as attractive shopping destinations and this trend may completely replace traditional shopping. The Indian population is witnessing a significant change in its demographics. Retail is India’s largest industry. The Indian retailing sector is at an inflexion point where the growth of organized retail and growth in the consumption by Indians is going to adopt a higher growth trajectory. Retailers of multiple brands can operate through a franchise or a cash-and-carry wholesale model. . That said. It has emerged as one of the most dynamic and fast paced industries with several players entering the market. However. entertainment and food all under one roof. nuclear families in urban areas. multi-storied malls and huge complexes offer shopping. However. the heavy initial investments required make break even hard to achieve and many players have not tasted success to date. the future is promising. ORGANISED RETAIL IN INDIA: Retailing in India is gradually inching its way to becoming the next boom industry. especially the metropolitan cities. The Indian retail industry in valued at about $300 billion and is expected to grow to $427 billion in 2010 and $637 billion in 2015. A large young working population with median age of 24 years.

sports goods and much more. it has opened the doors into the world of fashion and general merchandise including home furnishings. Big Bazaar: Big Bazaar is a retail outlet that offers best products at the best prices.Information System in BIG BAZAAR along with increasing working-women population and emerging opportunities in the services sector are going to be the key growth drivers of the organized retail sector. cutlery. . With the ever increasing array of private labels. crockery. utensils.

Like any other vertical. promotion and HR. as well as an objective assessment of its requirements. and improving the supply chain. and new business value. improved planning. IT managers and CIOs are now looking forward to know how IT can help them achieve the business goals of their organizations. merchandising and inventory management. facilities management. marketing. to have a robust and scalable supply chain that will facilitate rapid growth. However. and increasing profitability. retail also stands to benefit from elaborate IT set-ups. customer vendor development and management. enhancing customer experience. improved workforce management. This is in fact one of the key imperatives facing retailers in India. stores management.Information System in BIG BAZAAR ROLE OF INFORMATION TECHNOLOGY IN RETAIL: With the retail sector in India undergoing a transformation due to the entry of large corporate houses. strengthening store operations. The critical activities that can be handled by IT are finance and accounting. branding. this is subject to the scale and size of the organization. . Standards-based architecture and software support all kinds of mission-critical IT applications for enabling greater efficiency. significant cost savings. supply chain sales management. relationship management. Key common challenges that can be tackled through IT implementations include accurate merchandising. business intelligence.

The entire information flow must be seamless. knowledge. the retailer captures the right information. In the illustration. there are different kinds of systems. management. proper IT implementation and superior IT infrastructure ensure that in spite of getting minimal details. No single system can provide all the information an organization needs. accounting. finance.Information System in BIG BAZAAR Since a basic objective is to make data available to users and customers. Key System Applications in the Organization Since there are different interests. the organization is divided into strategic. A retail business works on a network environment because the stores connect to one another as well as to supplier sites. . and operational levels and then is further divided into functional areas such as sales and marketing. Figure given below illustrates one way to depict the kinds of systems found in an organization. Systems are built to serve these different organizational interests. and human resources. Proper IT implementation also ensures that investment in retail reduces substantially. specialties. manufacturing. This is because in the retail business quick response is the key to success. which flows to everyone from the back office staff to the head office managers. and levels in an organization.

Information System in BIG BAZAAR Types of information systems in Retail Outlet: Organizations can be divided into strategic. Four main types of information systems serve different organizational levels are: . and operational levels and into five major functional areas:  sales and marketing  manufacturing  finance  accounting  human resources. Information systems serve each of these levels and functions. knowledge. management.

Their principal concern is matching changes in the external environment with existing organizational capability. A knowledge-level system designs promotional displays for the firm’s products.Information System in BIG BAZAAR Knowledge-level systems support the organization’s knowledge and data workers. such as word processing. A typical organization has operational-. such as sales and marketing. the sales function generally has a sales system on the operational level to record daily sales figures and to process orders. manufacturing. and scheduling systems. Management-level system serve the monitoring. electronic mail systems. and where does our firm fit in? What products should we be making in five years? Information systems also serve the major business functions. controlling. especially in the form of workstations and office systems are among the most widely used applications in business today. A system to forecast . For example. The purpose of knowledge-level systems is to help the business firm integrate new knowledge into the business and to help the organization control the flow of paperwork. and human resources. management-. both in the firm and in the external environment. and strategic-level systems for each functional area. The principal question addressed by such systems is: Are things working well? Management-level systems typically provide periodic reports rather than instant information on operations. A management-level system tracks monthly sales figures by sales territory and reports on territories where sales exceed or fall below anticipated levels. decision-making. Strategic-level systems help senior management tackle and address strategic issues and long-term trends. Computer systems. What will employment levels be in five years? What are the long-term industry cost trends. and administrative activities of middle managers. are designed to increase the productivity of data workers in the office is a part of office system. accounting. knowledge-. Knowledge-level systems. finance.

The primary goal of this phase is to create a detailed . which are then clearly defined. and to break it down into discrete requirements. the framework for the application is developed. Requirement analysis The purpose of Requirements Analysis is to obtain a thorough and detailed understanding of the business need as defined in Project Origination and captured in the Business Case. reviewed and agreed upon with the Customer Decision-Makers.Information System in BIG BAZAAR sales trends over a five-year period serves the strategic level. During Requirements Analysis. providing the foundation for all future design and development efforts.

ensuring that the eventual solution provides the Customers with the functionality they need to meet their stated business objectives. along with accompanying data and process models illustrating the information to be managed and the processes to be supported by the new system.Information System in BIG BAZAAR Functional Specification defining the full set of system capabilities to be implemented. The Functional Specification will evolve throughout this phase of the SDLC as detailed business requirements are captured. Operational Requirements Automatically checks of purchase order forms against goods received notes and indicate action if there is an excess or short or delay or early delivery. and as supporting process and data models are created.  Updated information on inventory information  Automatic placement of orders to the suppliers when stock goes below assigned .

developing customer ratings  Develop a customer database for future use Software requirement specifications . develop a supplier performance index  Depending upon the value of the stock.Information System in BIG BAZAAR levels  Initiate payment advice when supplies are taken into the stocks by the warehouse  Current status of a customer account should be available in a customer account file Tactical information requirements Based on regularity and quality of supply. obtain information to exercise stricter control on high value products  Keep track of big payments and receipts  Based on frequency of purchases and value of purchases.

quotes or purchase orders directly. double entry accounting. cash drawer and POS printers support. barcode scanner. fast and easy POS and invoicing screens. Use built in emailing to generate huge profits by bulk emailing your clients with advertisements and special offers with no additional costs The typical use of different version is listed below:- Clients . by focusing on such platform. and track stock serial numbers as you buy it and sell it.Windows 2000 server Database .Windows XP Windows 2000 benefits are . telephone directory. check profit & loss and balance sheet on daily bases.Information System in BIG BAZAAR Operating System Retail Man 2007 is written for the Microsoft Windows 2000 and Microsoft XP Professional platform. print stock barcodes. View. touch screen. XLS or PDF files. Retail man 2007: Retail Man POS contains shop front POS and back office modules including.Windows XP Professional Middle Tier . built-in emailing. print or save reports as HTML. purchase orders. Generate purchase orders from back office. Also let the stock control tell you when you have hit the minimum level of your stock as you sell it. stock control. keep a list of your repeat clients. check on your staff sales as they are done. diary. we get the lowest possible total cost of ownership combined with the reliability that we expect for our network. email invoices. Pole display.

. Microsoft VB (Visual Basic). JAVA.Information System in BIG BAZAAR ♣ Greater Reliability ♣ Greater Scalability ♣ Unparalleled Multi Language support Windows XP Professional benefits are ♣ Easier to Manage ♣ Higher Levels of Security ♣ Terminal Server Language:Languages used for designing the website are HTML (Hyper Text Markup Language).

comprising pc based clients. as they facilitate transactions taking place in the big bazaar. especially during peak hours. clustered server and the database server.Information System in BIG BAZAAR Hardware Requirements The hardware of information system for big bazaar will be built on three tier architecture. This is essential for the system to handle high workloads. The middle tier will serve as an interface between the clients and the database. Application Server: The middle tier will comprise of clustered servers also called transaction servers. Database: The database server will receive and process queries received from the middle tier transaction servers. All the data will be stored in this database server. THREE TIER APPROACH Client: The client represents the face of IS. The clustering of servers will be done through the MS Windows 2000 clustering service. . through which data relating to various retail operations could be keyed in and data stored in database can be extracted.

and throughout the supply chain to reduce costs .g. when they shop.  Printers  Modems  PCs  Gateway  Router Increases operating efficiency across stores using wide-area networks (WANs) and virtual private networks (VPNs) Uses wireless technologies at the point of sale for faster checkout and real-time product information. Among these are terminals that not only process electronic payment but also capture signatures electronically. A quality scanner that reads bar codes on the first try will speed checkout and lead to cashiers who are more comfortable and less frustrated.Information System in BIG BAZAAR Along with the three tier system various other equipments are required. Electronic payment peripherals enable you to readily and efficiently handle credit and debit card transactions. A signature capture terminal incorporates a credit/debit card reader. Bar code scanners enable you to collect detailed data regarding products that your customers purchase—information that is useful for inventory management. and includes a display for other customer input (e. merchandising and marketing decisions. Successful retailers use this information in data warehousing applications to fine-tune store assortments and help assure that consumers find the products that they want on the shelves. provides means to enter a PIN number. in the store to improve operations. A pleasant cashier will transfer this positive energy to customers. for market surveys) and graphics-based advertising.

...ID name address city postal code Employee Employee ID name department .Information System in BIG BAZAAR Logical Design Supplier supplier ID Pricing supplier name product name supplies Sub Category Product Inventory Sub Category Code Category Code Description product Code product name supplier id description Product Code Id min quantity max quantity quantity on hand sales price status Product Code Start Date end date sales price pricing state updates Transaction Record Sub Category Code quantity . Id product id quantity date operates HO Employee Employee ID password access level purchases Customer Cust... trans date trans date employee id Purchase Rec.. Cust. maintains Product Category HO Site checks Transaction performs Category Code Description Core ID core name terminal IP Transaction No....

Following is the brief introduction about each entity and its attribute: 1. All the incentives will be decided after seeing the performance graph of the employee. Customer: the end point of the business is customer. It will tell about the supplier name. which will be generated through the DBMS. Purchase rec. 3. and about billing of the supply. organizing suppliers. location. product supplied by him. and product & in what quantity they purchase. its supplier. its unique ID code. 4. It controls various operations like maintaining inventory. 7. address. date of purchasing. Supplier: as there are too many suppliers in the market who will be suppling their products to big bazaar. HO Site: it is central point in the database unit. . All the entities are somewhat linked with each other.: this will tell about the purchase record of a particular product by the customer. To create the database of the valuable customers. and can even define new levels of cut off points for both inventory and shelf. HO Employee: it defines the employees who will operate the HO site. Employee: it defines all the employees working in various departments. which controls all the departments. Product: this entity will define all the information about the product. They can make changes in the database of the product. you should know name. This entity will help to maintain their database. and giving salaries to employees and billing to the customers. This entity will be accountable for their salaries. 5. It will tell the cost of the product.Information System in BIG BAZAAR In the logical diagram various processes are shown with the help of entities and their attributes. quantity purchased etc. 2. its self life. their timings and their attendance. their performance. 6. It will tell the name of customer who purchased the product.

hence the role of inventory control can hardly be exaggerated. Inventory: It is the store where all the products are placed before bringing them to the shelf. Hedging against anticipated price changes 7. Inventory control It means keeping stock of all the inventory at the desired level. Decouple components of procurement-distribution system 4. In retailing. all the focus is on the management of products at the outlet. Meet anticipated demand 2. Benefits of inventory control 1. Smoothen procurement process 3. Making the maximum out of a order cycle 6.Information System in BIG BAZAAR 8. Protection against stock outs and hence informing suppliers beforehand 5. The supplies directly come to the inventory. Smoothen overall operations .

all the data collected will be arranged under different headings as Conversion of Data Stock Database: -> In this all the product’s data will be available in a proper alignment. a proper arrangement of data is required. At the time of collection of data. in order to make an efficient use of all the data available.Information System in BIG BAZAAR IMPLEMENTATION Thus we saw the various drastic changes made by the presence of information system in the retail sector. Getting the details of all the stock is made easy. After collecting all the data. arranging the data in a proper manner at the time of collection is not possible. Thus implementation of data is must. A simple example of stock database is as follows Product_name Shirt prod_id 56 product_price 1200 brand_name Park avenue discnt_given 20% . the details of stock will be available in just one click. Thus there comes the requirement of implementation of the software. First of all. Instead of going and searching for the stock.

block B tis hazari. customer’s occupation. which will motivate the employees to work more. Simultaneously punishing the employees with low performance. This will help in giving possible rewards to the employees for their good performance. leaves. A simple example is as follows cust_fname cust_lname cust_id cust_addr cust_phno cust_occupation Abhishek jyotsna Smita Aditya Mehta verma Singh mehra C001 C030 C052 C048 23-A Shanti appts. address.hemraj apts.delhi plot no-343 bunglow no 3.delhi 45774849 43847939 48393297 42029300 Professor bank of maharashtra stock dealer Teacher . This database will include details like.roop ngr. delhi 101. This will help in recognizing the customer and provide them with membership cards. arjun tenaments. customer phone number. customer’s name. This will bring a homogeneous working environment in the working area Customer Database: -> This database will include the data regarding the customer who visit Big Bazaar.plot no-122. performance etc of the employees.delhi 401.Information System in BIG BAZAAR Jeans Shoes Socks Tie Towel Mattress Skirt Kurti Sherwani 34 64 64 28 93 20 101 81 12 1900 700 52 35 250 1100 300 500 1500 Killer adidas Park avenue menz bombay dying bombay dying SRC SRC 15% 15% 5% 5% 10% 30% 10% 15% 30% Employee Database: -> This will include the data about salaries.roop nagar. customer id.

Some parts of the new system are installed first and executed successfully for considerable time period. the data will be provided on all the systems through Pilot Run method in which all the data will be made available on the server which is connected to all the computers present in the work area. payments etc. Pilot Run: In this type of run. TRAINING: -> Short term training will be provided to the staff members in order to make them familiar with the software operations and its maintenance. the problem can be solved at the same level without much of loss to data and time. transactions. the details will be sent to the stock database. This strategy builds the confidence and the errors are traced easily. After converting the data in a proper and accessible manner. information will be sent to the respective supplier for the supply of the product.Information System in BIG BAZAAR Suppliers Database: -> Suppliers details. When the results are found satisfactory then only other parts are implemented. the new system is installed in parts. . Simultaneously. And if there is a shortage in the stock of any product. This will result in an effective stock management. will be stored in this database. Simultaneously a few of them will be given hardware training as well so that if any hardware problem occurs.

a firewall can be deployed in-line for real-time protection. Anti-spam Traffic Shaping It stops junk e-mail in its tracks. a VPN can authenticate users. service availability and bandwidth utilisation for cost efficient.Information System in BIG BAZAAR Security in Retail ENDPOINT SECURITY AT RETAIL Gateway anti-virus Detects and eliminates viruses. high performance networking. viruses and other hazards. VPN Enables secure communications tunnels across the public Internet between computing devices. Analysis techniques include behaviour-based learning and heuristics in addition to signatures defining known hazards. Though security solutions such as IP surveillance and automation remain a pipedream. With adequate performance. It scans incoming and outgoing email attachments. operating system. Firewall It inspects content in network packets to ensure that unauthorised traffic does not pass into or out of the intranet. queue disciplines. worms and spyware in real time. Intrusion Detection and Prevention Stops attacks at network perimeter by analyzing traffic for worms. and HTTP traffic. Cookies and ActiveX scripts entering the intranet. databases and files were taken on a daily basis onto tape drives and even on disk . congestion management. It improves latency. most retailers take other measures to ensure a secure network Backups of all application data. quality of service. Optimises or guarantees network performance with packet classification. and fairness techniques. Web-based Content Filtering It processes Web content to block inappropriate material and malicious scripts from Java Applet. policies. With adequate performance. encrypt data and manage sessions. FTP.

3. They will be provided with additional services as home delivery services.3000 to Rs. A accident insurance worth Rs. Platinum Card: -> Customers making purchases of Rs. Thus this will result in good customer relations as customer will be impressed that the staff member is having the data of transaction the consumer made with them. And this is just with the data base maintained on the systems with the help of software’s. we have decided to provide them with various schemes as if different types of membership cards. 10. 50. The cards will be of different levels as if 1. 50.). 50.000 in the shop. 10. the customer will be provided with a membership card. data can be restored by reinstalling the concerned software and retrieving the latest data backup. Thus after having a total transaction of 3000 or above. Gold Card: -> The customers making purchases between Rs.000 to Rs.000 in the shop. In addition to this heavy discounts will be given on each purchase. 2. This way customers will be attracted more towards the Big Bazaar.Information System in BIG BAZAAR All the backup media was stored offsite on a daily basis. For that all the details of shopping will be added to the data base whenever they shop. Free products will be provided with every purchase (as toys. INNOVATION After collecting the consumer data base. as well as free gifts with every purchase.000 and above. This will simply . If the OS or application software conks off.000 will be given in addition to free home delivery and free products. Weekly and monthly backup tapes are stored at remote locations. chocolates etc. Silver Card: -> The customers making purchases between Rs. after a level of purchases.

Information System in BIG BAZAAR result in an exponential increase in the sales of the shop. This way use of information system is resulting in a drastic change in the retail sector. This is also helping in maintaining the selling prices which was misused by the other retailers in early days. Use of information system in retail sector is resulting in an exponential increase in the sales. CONCLUSION With the help of this project we came to know that how information system is helpful to the retail sector. it is easy now as they can select their product from wide ranges available in the market. . Simultaneously customers are finding it easy and convenient to shop these days. This is the NEW ERA OF SHOPING with the help of INFORMATION SYSTEM which maintains data. A fair and proper mode of shopping is taking place. And thus more of profit can be generated. customer relationships etc. They can select a product which will serve their needs the best. Looking at the early days when a customer has to wait for a long time to buy a product.

PANTALOON/BIGBAZAAR. 5 . Case Studies in Management Vol. by Koreth by ICFAI by ICFAI 2.GOOGLE.COM 2. WWW. IT For Managers 3.COM Books: 1.Information System in BIG BAZAAR REFERENCES Web Sites: 1. WWW. Database.System.Concepts.WIKIPEDIA. WWW.COM 3.

Information System in BIG BAZAAR PROJECT REPORT On Implementation of INFORMATION SYSTEM IN Submitted to: - Submitted by: - .

Information System in BIG BAZAAR Professor Anima Bharadwaj Vivek Dudeja .