These charts helps analyzing the collected data and putting things in perspective.

We can investigate servicescapes, queuing and service gap models according to them. …

40

20

0 k iosk regular

Check -in method 31 12

*
Age groups of respondents 5% 2% 14% 14% 15% 12% 12% 12%

18-23 24-29 30-35 36-41 42-47 48-53 54-60 60-65 65<

14%

*
Gender of respondents

25 18

Female Male

0

5

10

15

20

25

30

*

Respondents perceived waiting time in regular check-in queue

6-14 min 0-5 minutes 15 minutes or more

*
Travelers perceived ammount of time to get through the baggage drop
30 25 20 15 10 5 0 0-5 06-10 M inutes 11-15 16-20

*
Check-in kiosks quality rating according to travelers
1 2 3 4 5 0 5 10 # o f trav e lle rs 15 20

Respondents

*

Rating

Opinions about check-in kiosks
It is too complicated Prefer someone to help with it It is too crowded It is fast and saves time Afraid of doing it wrong

*
Purpose of travels
23 22 21 20 19 18 Business Pleasure

*

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