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SD Business Process

SD Business Process

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Business Process, Sales and Distribution
Business Process, Sales and Distribution

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Nissei Sangyo S01-Condition Records.

doc – Business Procedure Overview

Condition Records
Business Procedure Overview:
Condition Records are used to perform the day-to-day pricing activities during sales order processes. NS will be using condition records to store and retrieve pricing data in the system. All the pricing elements of NS daily business - the prices, discounts, and surcharges for freight and taxes - that NS wants to use for automatic pricing must be stored in the system as condition records. NS may define as many condition records as she wants for the different pricing elements for any validity period. The condition records created for all the pricing elements are taken into account during automatic pricing. During document processing, the system transfers data from the condition records and determines the amounts for individual pricing elements (prices, discounts and surcharges) and the final amount for the sales document. When If a new pricing element arises or the need to amend an existing pricing element. How Step 1: Capture Info Chris to advice on the various pricing elements required by NS. Step 2: Create Condition Record Create condition record. Responsibility Admin Section

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Nissei Sangyo S01-Condition Records.doc – Business Procedure Overview

Business Procedure Flow.

Start

Condition Records requires update

Update Condition Record

End

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Special Considerations

SAP Settings See Also

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Nissei Sangyo S02-Customer-Material Info Records.doc – Business Procedure Overview

Customer-Material Info Records
Business Procedure Overview:
What Every company is structured in a certain way. In order to work with the SAP System NS company structure has to be represented in the system. This is done with the help of various organizational structures. Products are sold or sent to business partners or a service are performed for them and data about the products and services as well as about the business partners is the basis for sales processing. Therefore, before sales processing begins, it requires that the master data has been stored in the system. If a customer manages a material with a number that differs from the one NS uses, a customer-material information record is created. The customer material information records stores all the data on a material defined for one specific customer. This data includes • the customer-specific material number • the customer-specific material description • customer-specific data on deliveries and delivery tolerances One of the main functions of this info record is that items can be entered by specifying the material number used by the customer during an order entry process. A customer-material info record is also essential for EDI processes. When If a new customer-material info arises or the need to amend an existing customer-material info element. How Step 1: Capture Info Chris to advice on how information is being derived from the customer – processes, documents etc. Step 2: Create Customer-Material Info Records Create a customer-material information record. Responsibility Sales Section Admin Section

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Nissei Sangyo S02-Customer-Material Info Records.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer-Material Info Record needs updating

Update Customer-Material Info Record

End

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Special Considerations
Customers who maintain difference material numbers have to provide these data to NS.

SAP Settings
• • Rounding profile Unit of measure

See Also
• • Material Master Customer Master

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Nissei Sangyo S03-Demand Forecast.doc – Business Procedure Overview

Demand Forecast
Business Procedure Overview:
What Demand forecasting is a tool to drive materials planning and purchasing. Based on future customer demand, the sales section enters the demand-forecast figures for each customer and material into the SAP system. Forecasting figures in the current month (month-n) is to fulfill future orders or confirmed orders next month (month n+1). The required demand in the current month to be transferred to Demand Management is total of confirmed sales order in the current month plus forecast figures in the current month, plus adjusted figures in the current month. After MRP run, purchase quantity is the required demand minus stock on hand minus open purchase order. This process is used for the department that keeps stocks in the warehouse (e.g. Semiconductor Dept). When Sales section will enter the demand forecast beginning of the month. How Step 1: Demand Forecast Based on the future customer demand, sales section will do forecasting for six month ahead. Forecasting figures in month (n) is to fulfill future orders or confirmed orders in month (n+1), and the sales section may add adjusted forecast based on customer’s sales history. Step 2: Review the Demand Forecast The purchasing section reviews the Demand Forecast and may change the adjusted forecast. Step 3: Released for Material Planning Purchasing section approves and releases the Demand Forecast to Demand Management. The Demand Forecast is then used to generate the Purchase Requisitions after an MRP run. Responsibility Sales section Purchasing section

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Business Procedure Flow:

Start

Demand Forecast

Review the Demand Forecast

Released for Material Planning

End

Special Considerations
For each individual material, forecast figure in month (n) is calculated based on forecast factor (X) that is assigned to a material group multiplied by sales order in month (n+1). This forecast factor X is determined manually, it ranges from 0% to 100%. Adjusted quantity is determined based on customer’s history, therefore the sales section and purchasing section have to monitor the adjusted forecast quantity in order to maintain the accuracy of The Demand Forecast. The Demand Forecast only applies for Stock Order processing. For unplanned order (e.g. Direct Order and Stock Order with PO), individual PO will be created and dedicated for a particular sales order, and it would not be part of MRP processing. The following table is calculation table for The Demand Forecast.
Demand Forecast Open Sales Order Forecast Adjusted Forecast Required Demand MRP Stock PO N A1 B1=X*A2 C1 R1=A1+B1+C1 n S1 P1=R1-S1 n+1 A2 B2=X*A3 C2 R2=A2+B2+C2 n+1 S2=P1+S1-A1 P2=R2-S2 n+2 A3 B3=X*A4 C3 R3=A3+B3+C3 n+2 S3=P2+S2-A2 P3=R3-S3 n+3 A4 B4=X*A5 C4 R4=A4+B4+C4 n+3 S4=P3+S3-A3 P4=R4-S4 n+4 A5 B6=X*A6 C5 R5=A5+B5+C5 n+4 S5=P4+S4-A4 P5=R5-S5 n+5 A6 C6 R6=A6+C6 n+5 S6=P5+S5-A5 P6=R6-S6

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SAP Settings
A new info structure is to be created. Customer, material and plant are to be defined as characteristics, and open sales order, forecast, adjusted forecast and required demand are to be defined as key figures. • Maintain Self-Defined Information Structures. It is used for flexible planning. • Activate the new information structure for all sales transactions. • Set parameters for info structures and key figures. Planning type with macro will be used. • Maintain planning hierarchy.

See Also

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Nissei Sangyo S04-Stock Order.doc – Business Procedure Overview

Stock Order
Business Procedure Overview:
What Stock Order process is a very straightforward process where NS receives a request from a customer and NS fulfills this order by delivering a defined quantity of products or provide a service at a certain defined time. When The Stock Order process begins when customer raises an order for products that NS has in the stock. How Step 1: Customer ask for quotation If the customer did not request for a quotation then proceed to step 4, If a quotation is requested then proceed to step 2. Step 2: Create quotation A quotation presents the customer with a legally binding offer for delivering a product or providing a service within certain fixed conditions. This offer is legally binding for the company within a specified time period. Sales section creates quotation in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 3: Approved Quotation Customer is satisfied with the quotation. Go to step 4. Step 4: Customer raises an order A customer raises a Purchase Order to Nissei Sangyo. Step 5: Check terms and conditions Sales section checks all information printed on customer’s original Purchase Order. If all terms and conditions are agreed, then proceed to apply for Exchange Booking when the foreign trade amount is S$10,000 and above or equivalent. Step 6: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. Sales order will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, a warning message will appear. Sales order will be printed for checking and approval process. Step 7: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:Contents Sales Manager Admin Executive Admin Assistant Manager Admin Manager Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000

Θ O O O

Θ O O

Θ O

Θ

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S$3 000 001 ~ Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

O

O

O

O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 8: Create delivery document If the credit limit is exceeded, system will block delivery and post goods issue. Credit management has to be carried out by the authorized personnel before delivery and post goods issue can be done. When shipment is done, delivery note to customer will be generated referring to sales order. In the case of export sales, the Traffic Center will verify the LCs and shipment documents (ie. DO, packing list and export invoice) before approving the delivery. The system will also allow changes to some statistical data in the export sales documents (ie. material description etc.) Step 9: Create billing document After the goods have been delivered, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to delivery document. Responsibility Sales Section Admin Section

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Nissei Sangyo S04-Stock Order.doc – Business Procedure Overview

Business Procedure Flow.

Start

Quotation Needed?

No

Customer raises an order

Yes

Create/Revise Quotation Yes

Check terms and conditions

Yes

Quotation Approve?

Create Sales Order

No

Need to revise quotation

Check and approve sales order

Create Delivery Document

Create Billing Document No

End

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Special Considerations
If a customer manages a material with a number that differs from the one NS uses, a customer-material information record is created. During order entry, items can be entered by specifying the material number used by the customer. We also enter a customer material number in the order view of the sales order. We can then use both material numbers during the order entry, the material number NS uses or the one defined by the customer, because the system can carry out allocation automatically.

SAP Settings
• Pricing: • Basic price (PR00) will be mandatory • Output tax (MWST) will be mandatory • Commissions • Special Discount • Freight • Trade Cost • Mithei-Hin • Warranty • Service • Bank Charges • Insurance • Duties Revenue Account Determination Availability Check and Transfer of Requirements Output Control Materials Determination Partner Determination Text Control User Status Log of Incomplete Items Credit Management/Risk Management Sales Document Header Description Standard Order Comments

• • • • • • • • • •

Doc Type OR •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type OR • •

Sales Copy Control Delivery Document Description Standard Delivery Comments

Doc Type LF •

Delivery Document Number Ranges Number Ranges ??? Comments

Doc Type LF • •

Delivery Copy Control Billing Document

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Doc Type F2 •

Description Invoice

Comments

Billing Document Number Ranges Number Ranges ??? Comments

Doc Type F2 •

Billing Copy Control

See Also
a) Stock Order with PO b) Contract Stock Order c) Returns Stock Order d) Consignment Fill-Up Stock Order e) Consignment Pick-up Stock Order f) Consignment Issue Stock Order g) Inter Company Stock Order h) Perform Credit Management

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Nissei Sangyo S05-Stock Order with PO.doc – Business Procedure Overview

Stock Order with PO
Business Procedure Overview:
What Stock Order with PO process is similar to Stock Order process where NS receives a request from a customer and NS fulfills this order by delivering a defined quantity of products or provides a service at a certain defined time. The difference is that NS does not have enough stock to cater for this order therefore there is a need to purchase it from vendor. Vendor will deliver it to NS and then NS will deliver to the customer. When The Stock Order with PO process begins when customer raises an order for products with NS and NS does not have enough stock on hand for the particular order. How Step 1: Customer ask for quotation If the customer did not request for a quotation then proceed to step 4, If a quotation is requested then proceed to step 2. Step 2: Create quotation A quotation presents the customer with a legally binding offer for delivering a product or providing a service within certain fixed conditions. This offer is legally binding for the company within a specified time period. Sales section creates quotation in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 3: Approved Quotation Customer is satisfied with the quotation. Go to step 4. If customer is not happy with the quotation the customer may request for the quotation to be revised. Step 4: Customer raises an order A customer raises a Purchase Order to NS. Step 5: Check terms and conditions Sales section checks all information printed on customer’s original Purchase Order. If all terms and conditions are agreed, then proceed to apply for Exchange Booking when the foreign trade amount is S$10,000 and above or equivalent. Step 6: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. Sales order will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will prompt a message. Sales order will be printed for checking and approval process. Step 7: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:-

Contents

Sales

Admin

Admin

Admin

Managing

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Manager Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

Executive

Assistant Manager

Manager

Director

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 8: Initiate Purchase Requisition (PR) Once Admin section has generated the sales order, the system will automatically initiate a purchase requisition in the system. Step 9: Raise Purchase Order (PO) Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure . All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 10:Goods Receipt (GR) NS performs a goods receipt process when vendor delivers goods to the customer. For more information, refer to the Goods Receipt Business Procedure . Step 11:Invoice Verification (IR) The sales administration posts the supplier invoice into the system. For more information, refer to the Invoice Verification Business Procedure . Step 12: Create delivery document If the credit limit is exceeded, system will block delivery and post goods issue. Credit management has to be carried out by the authorized personnel before delivery and post goods issue can be done. When shipment is done, delivery note to customer will be generated referring to sales order. In the case of export sales, the Traffic Center will verify the LCs and shipment documents (ie. DO, packing list and export invoice) before approving the delivery. The system will also allow changes to some statistical data in the export sales documents (ie. material description etc.)

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Step 13: Create billing document After the goods have been delivered, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to delivery document.

Responsibility Sales Section Admin Section

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Nissei Sangyo S05-Stock Order with PO.doc – Business Procedure Overview

Business Procedure Flow.

Start

Quotation Needed?

No

Customer raises an order

Yes

Create/Revise Quotation Yes

Check terms and conditions

Yes

Quotation Approve?

Create Sales Order

No

Need to revise quotation

Check and approve sales order

Initiate Purchase Requisition

Create Purchase Order

Goods Receipt

Verify supplier invoice

Create Delivery Document

Create Billing Document

End

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Special Considerations
In SAP, Stock Order with PO is called Individual Purchase Orders. During sales order entry, the system automatically creates a purchase requisition item. The purchasing department creates a purchase order based on the requisition and the supplier ships the goods directly to NS (unlike third party order processing, where the supplier ships directly to the customer). NS then ship the goods to the customer. While the goods are part of NS inventory, NS manage them as part of the sales order stock. Sales order stock consists of stock that is assigned to specific sales orders and cannot be used for other purposes.

SAP Settings
• Item category TAB will assigned to item category group NORM. • For approval process, user status in the sales order will be configured to meet the requirement. • Settings in Customizing for billing document copying control at item level if we want the cost for the billing document to be taken from the supplier invoice or purchase order, and not the valuation segment in the material master. The quantity indicator in the billing document’s document flow then controls where the cost comes from. • If we activate F in the Billing quantity field, the value is calculated from the incoming invoice and copied to the VPRS condition. This assumes that the customer billing document can’t be created until the supplier invoice has been posted, checked by copying requirement 004. • If we activate F in the Billing quantity field, the value is calculated from the incoming invoice and copied to the VPRS condition. Goods receipt for customer purchase orders is not normally valuated and the value from the purchase order is used as the cost. • Other settings will be the same like stock order process.

See Also
a) Stock Order b) Contract Stock Order c) Returns Stock Order d) Consignment Fill-Up Stock Order e) Consignment Pick-up Stock Order f) Consignment Issue Stock Order g) Inter Company Stock Order h) Perform Credit Management

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Nissei Sangyo S06-Contract Stock Order.doc – Business Procedure Overview

Contract Stock Order
Business Procedure Overview:
What Contract Stock Order is a process where NS fulfills the customer contracts, an outline customer agreement showing the sales materials or services that are to be sold within a certain time period. When The Contract Stock Order process begins when NS and the customer agree upon an outline agreement for sale of products or services. There after, customer fulfills this contract by placing sales order to NS. How Step 1: Customer raises outline agreement NS and the customer agree upon an outline agreement for sale of products and services. Step 2: Create Contracts Sales section creates sales contract in the system by entering all required information into SAP system. The type of Sales Contract available in the SAP system that will be used in NS business environment typically is • Quantity Contracts A quantity contract is an agreement that NS’s customer will order a certain quantity of a product from NS during a specified period. The contract contains basic quantity and price information, but does not specify delivery dates or quantities. Step 3: Customer raise order In the Contract Stock Order process, the customer fulfills the contract by placing sales order to NS. Step 4: Check terms and conditions Sales section checks all information printed on customer’s original Sales Order. If all terms and conditions are agreed, then proceed to apply for Exchange Booking when the foreign trade amount is S$10,000 and above or equivalent. Step 5: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:Contents Sales Manager Admin Executive Admin Assistant Manager Admin Manager Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001 Loss S$0

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000

Θ

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S$3001 S$5001 S$10 001

~ S$ 5000 ~ S$ 10 000 ~

O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 6: Create sales order Once Admin section has approved and authorized the order, Admin section is to create a sales order, hereby referred to as release order in the SAP system for the particular sales contract. This is done in the SAP system by using the copy with reference function. The release order is created by copying the data from the sales contract created earlier on by the Sales section. System will do a credit checking. If the credit limit is exceeded, system will prompt a warning message. Sales order will be printed for checking and approval process. Step 7: Create delivery document If the credit limit is exceeded, system will block delivery and post goods issue. Credit management has to be carried out by the authorized personnel before delivery and post goods issue can be done. When shipment is done, delivery note to customer will be generated referring to the release order. In the case of export sales, the Traffic Center will verify the LCs and shipment documents (ie. DO, packing list and export invoice) before approving the delivery. The system will also allow changes to some statistical data in the export sales documents (ie. material description etc.) Step 8: Create billing document After the goods have been delivered, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request and must be correct. When checking is completed, Admin creates billing document referring to the delivery document. Responsibility Sales Section Admin Section

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Nissei Sangyo S06-Contract Stock Order.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer raise outline agreement

Create Contract

Customer raise order

Check Terms & Conditions

Check & Approve Trade

Create Sales Order

Create Delivery Document

Create Billing Document

End

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Special Considerations
When we create a release order, we refer to the relevant contract, and the system automatically updates the released quantities in the contract. When we create a release order for a contract, we enter the number of the contract and the name of the partner who is requesting the goods. The system then checks if the business partner is authorized to release against the contract. We can define authorized sold-to parties (AA) and additional ship-to parties (AW) in the customer master record. When we create a contract for the customer, these partners are proposed for selection.

SAP Settings
• • • • • If the partner has the partner function AG (sold-to party) or AA (sold-to party for release order) in the contract, the system accepts the partner as the sold-to party for the release order. If the contract contains a WE (ship-to party) and several AWs (ship-to party for release order), the system lists the possible ship-to parties in a dialog box. We select the appropriate ship-to party for the release order. We activate the partner authorization check in the Customizing activity ‘Define Sales Document Types’. Partner determination procedure KAB (partners in contract) contains the partner functions AA and AW. We must assign this procedure to the sales document types for which the partner authorization check is relevant. We make this assignment in the Customizing activity ‘Define and assign partner determination procedures’. In the standard R/3 System, the partner releasing against the contract and the ship-to party, which you select, are copied into the release order. If we want to control which partners are copied into the release order, we can define a copying routine for the relevant document types in the Customizing activity ‘Maintain Copying Control for Sales Documents’. For example, we can specify that only the sold-to party releasing against the contract is copied into the release order and the other partners are determined from the customer master record of the sold-to party. User status is to be configured to cater approval process in the sales order. Contract Document Description Quantity Contract Comments

• •

Doc Type QC •

Contract Document Number Ranges Number Ranges ??? Comments

Doc Type QC

See Also
a) Stock Order b) Stock Order with PO c) Returns Stock Order d) Consignment Fill-Up Stock Order e) Consignment Pick-up Stock Order f) Consignment Issue Stock Order g) Inter Company Stock Order h) Perform Credit Management

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Nissei Sangyo S07-Returns Stock Order.doc – Business Procedure Overview

Returns Stock Order
Business Procedure Overview:
What When customers who purchases through stock order, returns the goods, a Returns Stock Order process is activated once the returned goods are checked and the return approved. When The returns stock order process begins when customer returns the goods. How Step 1: Customer returns goods Customer returns goods to NS. Step 2: Approve Returns When customer does a return based on a complaint, NS: • Post the goods back to warehouse for checking • And then, implement one of the following activities: • Approve the return and carry on with subsequent process of issuing a credit memo with reference to the return • Approve the return, and implement a free of charge subsequent delivery based on the return • Reject the return Step 3: Create sales order Sales section creates return sales order in the system by entering all required information into SAP system. System will do credit checking. If the credit limit is exceeded the maximum limit allowed, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 4: Create delivery document A delivery (returns delivery – post goods receipt) with reference to the return is created. The goods issue posted for the return delivery matches the goods receipt to your own stock. Step 5: Create billing document After the goods have been receipt, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document – credit memo referring to sales order. Responsibility Sales Section Admin Section

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Nissei Sangyo S07-Returns Stock Order.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer returns goods to NS

Check and Approve Return

Create Sales Order

Create Delivery Document

Create Billing Document

End

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Special Considerations
We enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval. The return causes the system to: • Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock). • Create a credit memo, once we have checked the goods and approved the complaint.

SAP Settings
• • Copying control for sales document, delivery document, and billing document. Sales Document Header Description Returns Comments

Doc Type RE •

Number Ranges Number Ranges ??? Comments

Doc Type RE

See Also
a) Stock Order b) Stock Order with PO c) Contract Stock Order d) Consignment Fill-Up Stock Order e) Consignment Pick-up Stock Order f) Consignment Issue Stock Order g) Inter Company Stock Order

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Nissei Sangyo S08-Consignment Fill-up Stock Order.doc – Business Procedure Overview

Consignment Fill-up Stock Order
Business Procedure Overview:
What Consignment Fill-up Stock Order is a process used to supplement the customer’s consignment stock where goods are being delivered by NS to the customer’s location and these goods are stored at the customer location but which are owned by NS. The customer is not obliged to pay for these goods until they remove them from consignment stock. Otherwise, the customer can usually return consignment good which are not required. Consignment processing offers the participating partners several advantages. Customers store the consignment goods at their own warehouses. The customer can access the goods in the consignment warehouse at any time. They are only billed for the goods when they are removed from the warehouse and only for the actual quantity taken. Consignment stock in this process is :• Managed separately from the rest of the stock to allow easier tracking of stock stored at the customer location • Managed separately for each customer When The Consignment Fill-Up Stock Order with Cost process begins when NS and the customer agree upon an outline agreement for consignment of products or services. There after, this process is used when there is a need to supplement the customer’s consignment stock. How Step 1: Customer raises outline agreement NS and the customer agree upon an outline agreement for consignment of products and services. When the need arises to supplement the customer’s consignment stock. Step 2: Create sales order Sales section creates consignment fill-up stock order sales order in the system by entering all required information into SAP system. System will do a credit checking. If the credit limit is exceeded, a warning message will appear. Sales order will be printed for checking and approval process. Step 3: Check and approve trade If the fill-up order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:-

Contents

Sales Manager

Admin Executive

Admin Assistant Manager

Admin Manager

Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

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Loss S$0 S$3001 S$5001 S$10 001

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the fill-up sales order. If the fill-up order is rejected, all documents concerned are to return to the sales section. Step 4: Create delivery document If the credit limit is exceeded, system will block delivery and post goods issue. Credit management has to be carried out by the authorized personnel before delivery and post goods issue can be done. When shipment is done through air or sea, the airway bill number or the bill of lading number will be used to serve as the delivery note to customer. When shipment is done through land, delivery note to customer will be generated referring to the fill-up sales order. When delivery note to customer is needed it will be generated referring to the fill-up sales order. In the case of export sales, the Traffic Center will verify the LCs and shipment documents (ie. DO, packing list and export invoice) before approving the delivery. The system will also allow changes to some statistical data in the export sales documents (ie. material description etc.) The underlying goods movement type is a stock transfer. This ensures that when goods issue is posted, consignment special stock is created for the customer concerned. If special stock of this kind already exists in the delivering plant for this customer, the goods are posted to this special stock. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Customer raises outline agreement

Create Sales Order

Create Delivery Document

End

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Special Considerations
Goods issue of the appropriate stock is posted from the unrestricted-use stock to consignment stock (special stock). When we ship consignment stock to the customer, we record the transaction by creating a consignment fillup order (order type KB). As a result, the system carries out the following actions: • If special stock does not yet exist in our inventory for the customer (or special stock partner), the system creates it when goods issue is posted. • The relevant quantity is removed from regular inventory in our plant and is added to the special stock for the customer. The total valuated stock for the plant remains the same. • The transaction is not relevant for pricing since the consignment stock remains the property of our company.

SAP Settings
Inventory Management Using the Special Stock Partner If we want to process our consignment goods using a special stock partner, proceed as follows: 1. Create a customer master record for the special stock partner (account groups 0001 and DEBI are defined for this purpose in the standard system). 2. Enter the special stock partner in the relevant customer master record on the partner screen using the partner function SB. When we create an order for this customer, the system automatically proposes the partner function SB in the document header and the document items. Consignment goods, which have been entered in a consignment fill-up, are always posted to the stock of the special stock partner when goods issue is carried out. We can also enter the partner function SB manually in the document header or in the relevant items if a special stock partner is required and is not proposed from the customer master record. If a special stock partner does not exist in the document header, inventory management is carried out using the sold-to party. • Sales Document Header Description Consignment Fill-Up Comments

Doc Type KB •

Number Ranges Number Ranges ??? Comments

Doc Type KB •

Other settings will be the same like stock order processing.

See Also
a) Stock Order b) Stock Order with PO c) Contract Stock Order d) Returns Stock Order e) Consignment Pick-up Stock Order f) Consignment Issue Stock Order g) Inter Company Stock Order h) Perform Credit Management

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Consignment Pick-Up Stock Order
Business Procedure Overview:
What Any consignment stock order goods stored at the customer’s warehouse that haven’t been used can be re-posted to NS company’s warehouse with a consignment stock order pick-up. If the customer returns consignment stock order stock to NS, NS records the transaction in the system by creating a consignment stock order pick-up sales order . As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from the customer’s special stock and is added back into NS regular stock at the plant where the goods are returned. NS total valuated stock remains the same since the returned stock was regarded as part of NS own inventory even while it was at the customer’s premises. • This transaction is not relevant for billing. When The Consignment Pick-Up Stock Order process begins when the customer returns consignment stock order stock to NS. How Step 1: Customer returns goods Customer returns consignment stock to NS. Step 2: Create Sales Order Sales section creates consignment pick-up stock order sales order in the system by entering all required information into SAP system. Step 3: Create Delivery Document Create a delivery document as the subsequent document for this consignment pick-up stock order sale order and, post goods receipt. The good issue posting which initiates a transfer posting from the customer’s special stock to NS plant stock completes the transaction. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Customer returns goods

Create Sales Order

Create Delivery Document

End

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Special Considerations
Any consignment goods stored at the customer’s warehouse that haven’t been used can be re-posted to our company’s warehouse with a consignment pick-up. If the customer returns consignment stock to NS, NS record the transaction in the system by creating a consignment pick-up order (order type KA). As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from the customer’s special stock and is added back into our regular stock at the plant where the goods are returned. Our total valuated stock remains the same since the returned stock was regarded as part of our own inventory even while it was at the customer’s premises. • This transaction is not relevant for billing.

SAP Settings
• Sales Document Header Description Consignment Pick-Up Comments

Doc Type KA •

Number Ranges Number Ranges ??? Comments

Doc Type KA •

Other settings will be the same like stock order processing.

See Also
a) Stock Order b) Stock Order with PO c) Contract Stock Order d) Returns Stock Order e) Consignment Fill-Up Stock Order f) Consignment Issue Stock Order g) Inter Company Stock Order

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Consignment Issue Stock Order
Business Procedure Overview:
What Consignment Issue is a subsequent transaction for processing consignment stock in the SAP system and the same applies in the case of NS business environment for Consignment Stock Order process, when the customer uses the consigned goods. Consignment issue enables the customer to take consignment goods from the special stock for their use. Consignment issue involves removing the goods from the special stock and making it the property of the customer. When the customer removes consignment stock to use, this transaction will be recorded in the system by creating a consignment issue order. As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from both the customer’s special stock and NS own total valuated stock. • The transaction is relevant for pricing since the goods now become the property of the customer. When The Consignment Issue Stock Order process begins when the customer removes consignment stock to use. How Step 1: Customer raises Purchase Order (PO) Customer raises a PO to NS when the customer removes consignment stock to use. Step 2: Create Sales Order Sales section creates consignment issue stock order sales order in the system by entering all required information into SAP system. Step 3: Create Delivery Document Create a delivery as the subsequent document for this consignment issue sales order and, after picking has been completed successfully, post goods issue. The goods are then reduced by the relevant quantity in the special stock assigned to the customer. This goods issue also reduces the total stock in NS. Note that, in this step it is optional for NS to print out the delivery document. This document is for internal usage only. Step 4: Create Billing This transaction is relevant for pricing since the goods now become the property of the customer. Invoice the delivery document issuing the consignment goods. This invoice will then be attached together with the delivery document generated from the consignment fill-up process and send to the customer. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Customer raise PO to NS

Create Sales Order

Check and Approve Sales Order

Create Delivery Document

Create Invoice

End

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Special Considerations
When the customer removes consignment stock to use or sell, we record the transaction in the system by creating a consignment issue order (order type KE). As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from both the customer’s special stock and our own total valuated stock. • The transaction is relevant for pricing since the goods now become the property of the customer.

SAP Settings
• Sales Document Header Description Consignment Issue Comments

Doc Type KE •

Number Ranges Number Ranges ??? Comments

Doc Type KE •

Other settings are the same like stock order processing.

See Also
a) Stock Order b) Stock Order with PO c) Contract Stock Order d) Returns Stock Order e) Consignment Fill-Up Stock Order f) Consignment Pick-up Stock Order g) Inter Company Stock Order

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Nissei Sangyo Sale of Machine/Scientific Instrument – Business Procedure Overview

Sale of Machine/Scientific Instrument
Business Procedure Overview:
What Prior to this process, a Consignment Fill-up is done (please refer to the Consignment Fill-up Stock Order BPP). Subsequently, the customer uses this machine but the machine will still remain the property of NS. NS gives the customer a trial period of six months to use this piece of machine. Before this six months period is up the customer may return the machine through a consignment pick-up process (please refer to the Consignment Pickup Stock Order BPP). When the trial period is up, the machine will be considered sold to the customer. Once the machine is sold to the customer, NS will do a consignment pick-up process (please refer to the Consignment Pickup Stock Order BPP) and then followed by a Stock Order process (please refer to the Stock Order BPP). When The Consignment Issue for Machine process begins when the customer requests to purchase a piece of machine. How Step 1: Consignment Fill-up Process (Please refer to the Consignment Fill-up Stock Order BPP) Step 2: Consignment Pick-up Process (Please refer to the Consignment Pick-up Stock Order BPP) Step 3: Stock Order Process (Please refer to the Stock Order BPP) Responsibility Sales Section Admin Section

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Business Procedure Flow. Please refer to the respective Business Procedure Flow for
a) Consignment Fill-Up Stock Order b) Consignment Pick-Up Stock Order c) Debit/Credit Memo Processing d) Stock Order

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Special Considerations SAP Settings See Also
e) Consignment Fill-Up Stock Order f) Consignment Pick-Up Stock Order g) Debit/Credit Memo Processing h) Stock Order

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Nissei Sangyo S12-Inter Company Stock Order.doc – Business Procedure Overview

Inter Company Stock Order
Business Procedure Overview:
What Inter company business processing describes business transactions which take place between two companies (company codes) belonging to one organization. In the case of Inter Company Stock Order, it is the transfer of stock from one plant to another where the plants belong to different company codes (example, NSS orders from NSM). Basically, a purchasing organization, which is assigned to the ordering company code, creates a purchase order ordering goods from a plant assigned to another company code. The plant in the delivering company code delivers the goods to the plant for which the purchasing organization ordered the goods. In SAP, the former will be referred to as delivering plant and the latter as ordering plant. Since the plants belong to different company codes, the procedure for delivering on the basis of a purchase order from another plant should be similar to delivering on the basis of a sales order from a customer and for the billing procedure, because the two companies balance their accounts independently, the delivering company must bill the ordering company for the goods. This internal billing transaction is carried out by means of an inter company billing document. The delivering company bills the ordering company at a price that allows the delivering company to cover its costs.

Ordering Plant

1) Sales Order 8) Delivery 9) Invoice

Customer

6) GR 7) Invoice Verification

2) PO

3) Sales Order 4) Delivery 5) Invoice

Delivering Plant

When When one plant needs goods that belong to another plant belonging to a different company code. How Step 1: Customer ask for quotation If the customer did not request for a quotation then proceed to step 4, If a quotation is requested then proceed to step 2. Step 2: Create quotation Sales section creates quotation in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 3: Approved Quotation Customer is satisfied with the quotation. Go to step 4. If customer is not happy with the quotation the customer may request for the quotation to be revised. Step 4: Customer raises an order A customer raises a Purchase Order to NS.

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Step 5: Check terms and conditions Sales section checks all information printed on customer’s original Purchase Order. If all terms and conditions are agreed, then proceed to apply for Exchange Booking when the foreign trade amount is S$10,000 and above or equivalent. Step 6: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. Sales order will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will prompt a warning message. Sales order will be printed for checking and approval process. In SAP, the plant doing this will be referred to as the ordering plant. Step 7: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:Contents Sales Manager Admin Executive Admin Assistant Manager Admin Manager Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 8: Initiate Purchase Requisition (PR) Once Admin section has generated the sales order, the system will automatically initiate a purchase requisition in the system. Step 9: Raise Purchase Order (PO) Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure . All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required.

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Step 10: Create sales order Delivering plant sales section creates sales order in the system by entering all required information into SAP system. Sales order will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 11: Create delivery document When the sales order has been created and saved, the delivering plant will deliver the goods to the ordering plant. Step 12: Post Goods Receipt (GR) The ordering plant posts goods receipt. For more info on goods receipt, refer to Goods Receipt Business Procedure. Step 13: Create billing document Delivering plant bills ordering plant for the delivery done. Step 14: Invoice Verification (IR) The sales administration posts the supplier invoice into the system. For more information, refer to the Invoice Verification Business Procedure . Step 15: Create delivery document If the credit limit is exceeded, system will block delivery and post goods issue. Credit management has to be carried out by the authorized personnel before delivery and post goods issue can be done. When the sales order has been created and saved, the ordering plant will deliver the goods to the customer. Step 16: Create billing document After the ordering plant has delivered the goods, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document to customer referring to delivery document. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Quotation Needed?

No Customer raises an order

Yes

Create/Revise Quotation Yes

Check terms and conditions

Yes

Quotation Approve? Create Sales Order No

Need to revise quotation

Check and approve sales order

No

End Initiate Purchase Requisition

Raise Purchase Order

Create Sales Order

Post Goods Receipt Ordering Plant

Create Delivery Document

Invoice Verification

Create Billing Document

Delivering Plant

Create Delivery Document

Create Billing Document

End

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Special Considerations
If it is more than three parties get involved in this process, a normal sales and purchasing transaction will be carried out. It means sales order and purchase order will not be linked, and sales order in another company has to be created manually, unless IDoc is to be used to initiate sales order.

SAP Settings
• Define Order Type For Intercompany Billing Description Inter-company billing Internal credit memo Comments This document type is used for inter-company stock transport order billing. This document type is used to pass an internal credit note between two NEL affiliate companies.

Interco Billing Type IV IG •

Number ranges Number ranges Comments

Interco Billing Type IV IG

See Also
a) Stock Order b) Stock Order with PO c) Contract Stock Order d) Returns Stock Order e) Consignment Fill-Up Stock Order f) Consignment Pick-up Stock Order g) Consignment Issue Stock Order h) Inter Company Stock Order i) Perform Credit Management

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Nissei Sangyo S13-Direct Order.doc – Business Procedure Overview

Direct Order
Business Procedure Overview:
What In direct order processing, NS does not deliver the items requested by a customer. Instead, NS pass the order along to a third-party supplier who then ships the goods directly to the customer and bills NS. NS bills the customer only after supplier invoice is accepted. Delivery document is required if the goods are delivered through land, otherwise airway bill number or the bill of lading number can be used as delivery document. When The direct order process begins when customer raises an order for products are not kept in the stock or not enough stock in the warehouse. How Step 1: Customer ask for quotation If the customer did not request for a quotation then proceed to step 4, If a quotation is requested then proceed to step 2. Step 2: Create quotation Sales section creates quotation in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 3: Approved Quotation Customer is satisfied with the quotation. Go to step 4. If customer is not happy with the quotation the customer may request for the quotation to be revised. Step 4: Customer raises an order A customer raises a Purchase Order to Nissei Sangyo. Step 5: Check terms and conditions Sales section checks all information printed on customer’s original Purchase Order. If all terms and conditions are agreed, then proceed to apply for Exchange Booking when the foreign trade amount is S$10,000 and above or equivalent. Step 6: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. System will do credit checking. If the credit limit is exceeded the maximum limit allowed, system will block the sales order for further transaction. Purchase requisition is created automatically after sales order is saved. Sales order will be printed for checking and approval process. Step 7: Check and approve sales order If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 8: Create purchase order Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure .

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All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 9: Send purchase order and sales confirmation There are three copies of purchase order (A1, A2, A3) and sales confirmation (B1, B2, B3) (if any). Two copies (A1 and A2) are sent to the supplier and one copy (A3) is filed in the sales section, and two copies (B1 and B2) of sales confirmation are sent to the customer and one is filed in the sales section. The supplier will sign one copy of purchase order (A2) and the customer will sign one copy of sales confirmation (B2). Sales section checks the signed documents to ensure all terms and conditions are in order. Both documents will be returned to sales section for filling. Step 10: Post Goods Receipt When the customer has acknowledged receipt of the goods from the vendor, Sales dept will perform a goods receipt. In this post goods receipt case, no accounting entry would be generated. If needed, a delivery note can be generated when delivery is done through land. Step 11: Create Export Invoice If it is an oversea shipment, an export invoice is being generated and printed. Step 12: Verify supplier invoice The sales administration posts the supplier invoice into the system. For more information, refer to the Invoice Verification Business Procedure . Step 13: Create billing document After the goods have been delivered, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. These attached documents include supplier invoice and delivery documents. When checking is completed, Admin creates billing document referring to the sales order. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start Customer raises an order No Quotation Needed? Yes Yes Check terms and conditions

Create/Revise Quotation Create Sales Order

Quotation Approve? No Yes Check and approve sales order

Need to revise quotation

Create purchase order

Send purchase order and sales confirmation

Post Goods Receipt

No

Need Export Invoice? Yes No

Create Export Invoice

Verify supplier invoice

Create billing document

End

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Special Considerations
The processing of direct orders is controlled via material types. Material types define whether a material is sold from stock, or can be ordered only from third-party suppliers, or whether both are possible. For example, a material that is defined as a trading good can only be ordered from a third-party supplier. Only after the supplier invoice is received, billing to customer can be done. System will copy order quantity in the supplier invoice and sales price in the sales order into billing document.

SAP Settings
In SAP, Direct Order processing is called Third Party Order Processing. • Automatic third-party order processing If a material is always delivered from one or more third-party suppliers, we can specify in the material master that the material is a third-party item. During subsequent sales order processing, the system automatically determines the appropriate item category for a third-party item: TAS. To specify a material as a third-party item, enter BANS in the Item category group field in the Sales 2 screen of the material master record. • Manual third-party order processing In the case of a material that we normally deliver ourselves but occasionally need to order from a third-party vendor, we can overwrite the item category during sales order processing. For a material that we normally deliver ourselves, we specify the item category group NORM in the material master. • Billing Third-Party Orders If relevance for billing indicator for the item category has been set to B (relevant for order-related billing on the basis of the order quantity) in Customizing, the system includes the order in the billing due list immediately. If, however, the indicator has been set to F (relevant to order-related billing on the basis of the invoice quantity), the system does not include the order in the billing due list until an invoice from the vendor has been received and processed by the purchasing department. In the standard system, item category TAS (third-party order processing) has been given billing-relevance indicator F.

See Also
Contract Direct Order Scheduling agreement Direct Order Returns Direct Order Intercompany Direct Order Consignment fill-up Direct Order with cost Consignment fill-up Direct Order without cost Consignment pick-up Direct Order with cost Consignment pick-up Direct Order without cost Consignment issue Direct Order with cost Consignment issue Direct Order without cost Consignment returns Direct Order Returns intercompany Direct Order (Returns to selling company) Returns intercompany Direct Order (Returns to ordering company)

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Nissei Sangyo S14-Contract Direct Order.doc – Business Procedure Overview

Contract Direct Order
Business Procedure Overview:
What Contract Direct Order process is similar to Contract Stock Order process where NS fulfills the customer contracts, an outline customer agreement showing the sales materials or services that are to be sold within a certain time period. The difference is that vendor delivers the goods or service directly to the customer. When The Contract Direct Order process begins when NS and the customer agree upon an outline agreement for sale of products or services. There after, customer fulfills this contract by placing sales order to NS for products that are not kept in the stock or not enough stock in the warehouse. How Step 1: Customer raises outline agreement NS and the customer agree upon an outline agreement for sale of products and services. Step 2: Create Contracts Sales section creates sales contract in the system by entering all required information into SAP system. The type of Sales Contract available in the SAP system that will be used in NS business environment typically is • Quantity Contracts A quantity contract is an agreement that NS’s customer will order a certain quantity of a product from NS during a specified period. The contract contains basic quantity and price information, but does not specify delivery dates or quantities. Step 3: Customer raises an order In the Contract Stock Order process, the customer fulfills the contract by placing sales order to NS. Step 4: Check terms and conditions Sales section checks all information printed on customer’s original Purchase Order. If all terms and conditions are agreed, then proceed to apply for Exchange Booking when the foreign trade amount is S$10,000 and above or equivalent. Step 5: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 6: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:-

Contents

Sales Manager

Admin Executive

Admin Assistant Manager

Admin Manager

Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

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Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 7: Initiate Purchase Requisition (PR) Once Admin section has generated the sales order, the system will automatically initiate a purchase requisition in the system. Step 8: Raise Purchase Order (PO) Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure . All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 9: Post Goods Receipt When the customer has acknowledged receipt of the goods from the vendor, Sales dept will perform a goods receipt. In this post goods receipt case, no accounting entry would be generated. If needed, a delivery note can be generated when delivery is done through land. Step 10: Create Export Invoice If it is an oversea shipment, an export invoice is being generated and printed. Step 11: Invoice Verification (IR) The sales administration posts the supplier invoice into the system. For more information, refer to the Invoice Verification Business Procedure . Step 12: Create billing document After the goods have been delivered, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to sales order. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Customer raises an order

Customer raise outline agreement Check terms and conditions

Create Contract Create Sales Order

Check and approve sales order

Initiate Purchase Requisition

Create Purchase Order

Post Goods Receipt

Need Export Invoice? Yes No

Create Export Invoice

Verify supplier invoice

Create billing document

End

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Special Considerations
This contract is an agreement that the customer will order a certain quantity of a product and the customer fulfills a contract by placing sales orders against it. Based on these sales orders, purchase orders will be raised to the supplier and the supplier will deliver directly to the customer.

SAP Settings
It is a combination of contract stock order and direct order processing, therefore all configuration for both processes will apply to this particular scenario.

See Also
a) Direct Order b) Scheduling agreement Direct Order c) Returns Direct Order d) Intercompany Direct Order e) Consignment fill-up Direct Order with cost f) Consignment fill-up Direct Order without cost g) Consignment pick-up Direct Order with cost h) Consignment pick-up Direct Order without cost i) Consignment issue Direct Order with cost j) Consignment issue Direct Order without cost k) Consignment returns Direct Order l) Returns intercompany Direct Order (Returns to selling company) m) Returns intercompany Direct Order (Returns to ordering company)

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Nissei Sangyo S15-Returns Direct Order.doc – Business Procedure Overview

Returns Direct Order
Business Procedure Overview:
What When customers who purchases through direct order, returns the goods, a Returns Direct Order process is activated once the returned goods are checked and the return approved. There are two scenarios for a Returns Direct Order process, customer returns to NS and NS returns to vendor OR customer returns to vendor. When The returns direct order process begins when customer returns the goods. How A. Goods returned to NS Step 1: Customer returns goods to NS Customer returns goods to NS. Step 2: Approve Returns When customer does a return based on a complaint, NS: • Post the goods back to warehouse for checking • And then, implement one of the following activities: • Approve the return and carry on with subsequent process of issuing a credit memo with reference to the return • Approve the return, and implement a free of charge subsequent delivery based on the return • Reject the return Step 3: Create sales order Sales section creates return sales order in the system by entering all required information into SAP system. System will do credit checking. If the credit limit is exceeded the maximum limit allowed, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 4: Create delivery document A delivery (returns delivery – post goods receipt) with reference to the return is created. The goods issue posted for the return delivery matches the goods receipt to your own stock. Step 5: Create billing document After the goods have been receipt, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document – credit memo referring to sales order. Step 6: Return to vendor NS returns goods to vendor. For more information, refer to the Return to Vendor Business Procedure .

B. Goods returned to Vendor Step 1: Customer returns goods to Vendor Customer returns goods to vendor. Step 2: Customer Informs NS When customer does a return based on a complaint to vendor, customer will update NS of the return.

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Step 3: Create credit memo request Sales section creates credit memo request in the system by entering all required information into SAP system. System will do credit checking. If the credit limit is exceeded the maximum limit allowed, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 4: Create billing document Once the credit memo request has been created, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document – credit memo referring to credit memo request. Step 5: Issue credit note Vendor issues credit note to NS. Sales Administration posts the credit note into the system. Responsibility Sales Section Admin Section

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Business Procedure Flow.

A. Goods Returned to NS

B. Goods Returned to Vendor

Start

Start

Customer returns goods to NS

Customer returns goods to vendor

Check and Approve Return

Customer informs NS

Create Sales Order

Create Credit Memo Request

Create Delivery Document

Create Billing Document

Create Billing Document

Issue credit note

End Return to Vendor

End

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Special Considerations
We enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval. The return causes the system to: • Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock). • Create a credit memo, once we have checked the goods and approved the complaint.

SAP Settings
• • Copying control for sales document, delivery document, and billing document. Sales Document Header Description Returns Comments

Doc Type RE •

Number Ranges Number Ranges ??? Comments

Doc Type RE

See Also
a) Direct Order b) Contract Direct Order c) Scheduling agreement Direct Order d) Intercompany Direct Order e) Consignment fill-up Direct Order with cost f) Consignment fill-up Direct Order without cost g) Consignment pick-up Direct Order with cost h) Consignment pick-up Direct Order without cost i) Consignment issue Direct Order with cost j) Consignment issue Direct Order without cost k) Consignment returns Direct Order l) Returns intercompany Direct Order (Returns to selling company) m) Returns intercompany Direct Order (Returns to ordering company)

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Nissei Sangyo S16-Consignment Fill-up Direct Order with cost.doc – Business Procedure Overview

Consignment Fill-up Direct Order with Cost
Business Procedure Overview:
What Consignment Fill-up Direct Order with cost is a process used to supplement the customer’s consignment stock where goods are being delivered by vendor to the customer’s location and these goods are stored at the customer location but which are owned by NS. The customer is not obliged to pay for these goods until they remove them from consignment stock. Otherwise, the customer can usually return consignment good which are not required. Consignment processing offers the participating partners several advantages. Customers store the consignment goods at their own warehouses. The customer can access the goods in the consignment warehouse at any time. They are only billed for the goods when they are removed from the warehouse and only for the actual quantity taken. Consignment stock in this process is :• Managed separately from the rest of the stock to allow easier tracking of stock stored at the customer location • Managed separately for each customer When The Consignment Fill-up Direct Order with Cost process begins when NS and the customer agree upon an outline agreement for consignment of products or services. There after, this process is used when there is a need to supplement the customer’s consignment stock. How Step 1: Customer raises outline agreement NS and the customer agree upon an outline agreement for consignment of products and services. When the need arises to supplement the customer’s consignment stock. Step 2: Create sales order Sales section creates consignment fill-up direct order with cost sales order in the system by entering all required information into SAP system. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 3: Check and approve trade If the fill-up order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:-

Contents

Sales Manager

Admin Executive

Admin Assistant Manager

Admin Manager

Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

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Loss S$0 S$3001 S$5001 S$10 001

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the fill-up sales order. If the fill-up order is rejected, all documents concerned are to return to the sales section. Step 4: Initiate Purchase Requisition (PR) Once Admin section has generated the fill-up sales order, the system will automatically initiate a purchase requisition in the system. Step 5: Raise Purchase Order (PO) Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure . All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 6: Goods Receipt (GR) NS performs a goods receipt process when vendor delivers goods to the customer. For more information, refer to the Goods Receipt Business Procedure . Step 7: Invoice Verification (IR) The sales administration posts the supplier invoice into the system. For more information, refer to the Invoice Verification Business Procedure . Step 8: Create delivery document When shipment is done through air or sea, the airway bill number or the bill of lading number will be used to serve as the delivery note to customer. When shipment is done through land, delivery note to customer will be generated referring to the fill-up sales order. When delivery note to customer is needed it will be generated referring to the fill-up sales order. In the case of export sales, the Traffic Center will verify the LCs and shipment documents (ie. DO, packing list and export invoice) before approving the delivery. The system will also allow changes to some statistical data in the export sales documents (ie. material description etc.) Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Customer raises outline agreement

Create Sales Order

Check and approve sales order

Initiate Purchase Requisition

Create Purchase Order

Goods Receipt

Invoice Verification

Create Delivery Document

End

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Special Considerations
Goods issue of the appropriate stock is posted from the unrestricted-use stock to consignment stock (special stock) after GR is done. When we ship consignment stock to the customer, we record the transaction by creating a consignment fill-up order (order type KB). As a result, the system carries out the following actions: • If special stock does not yet exist in our inventory for the customer (or special stock partner), the system creates it when goods issue is posted. • The relevant quantity is removed from regular inventory in our plant and is added to the special stock for the customer. The total valuated stock for the plant remains the same. • The transaction is not relevant for pricing since the consignment stock remains the property of our company.

SAP Settings
Inventory Management Using the Special Stock Partner If we want to process our consignment goods using a special stock partner, proceed as follows: 1. Create a customer master record for the special stock partner (account groups 0001 and DEBI are defined for this purpose in the standard system). 2. Enter the special stock partner in the relevant customer master record on the partner screen using the partner function SB. When we create an order for this customer, the system automatically proposes the partner function SB in the document header and the document items. Consignment goods, which have been entered in a consignment fill-up, are always posted to the stock of the special stock partner when goods issue is carried out. We can also enter the partner function SB manually in the document header or in the relevant items if a special stock partner is required and is not proposed from the customer master record. If a special stock partner does not exist in the document header, inventory management is carried out using the sold-to party. • Sales Document Header Description Consignment Fill-Up Comments

Doc Type KB •

Number Ranges Number Ranges ??? Comments

Doc Type KB

See Also
a) Direct Order b) Returns Direct Order c) Intercompany Direct Order d) Contract Direct Order e) Consignment fill-up Direct Order without cost f) Consignment pick-up Direct Order with cost g) Consignment pick-up Direct Order without cost h) Consignment issue Direct Order with cost i) Consignment issue Direct Order without cost j) Consignment returns Direct Order k) Returns intercompany Direct Order (Returns to selling company) l) Returns intercompany Direct Order (Returns to ordering company)

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S17-Consignment Fill-up Direct Order without cost.doc – Business Procedure

Consignment Fill-up Direct Order without Cost
Business Procedure Overview:
What Consignment Fill-up Direct Order without cost is a process used to supplement the customer’s consignment stock where goods are being delivered by vendor to the customer’s location and these goods are stored at the customer location but which are owned by the vendor. The customer is not obliged to pay for these goods until they remove them from consignment stock. Otherwise, the customer can usually return consignment good which are not required. Consignment processing offers the participating partners several advantages. Customers store the consignment goods at their own warehouses. The customer can access the goods in the consignment warehouse at any time. They are only billed for the goods when they are removed from the warehouse and only for the actual quantity taken. Consignment stock in this process is :• Managed separately from the rest of the stock to allow easier tracking of stock stored at the customer location. The usage of non-evaluated plant will be introduced for this purpose. • Managed separately for each customer When The Consignment Fill-up Direct Order without Cost process begins when NS and the customer agree upon an outline agreement for consignment of products or services. There after, this process is used when there is a need to supplement the customer’s consignment stock. How Step 1: Customer raises outline agreement NS and the customer agree upon an outline agreement for consignment of products and services. When the need arises to supplement the customer’s consignment stock. Step 2: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Non valuated plant will be introduce. Step 3: Check and approve trade If the fill-up order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:-

Contents

Sales Manager

Admin Executive

Admin Assistant Manager

Admin Manager

Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

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Loss S$0 S$3001 S$5001 S$10 001

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the fill-up sales order. If the fill-up order is rejected, all documents concerned are to return to the sales section. Step 4: Initiate Purchase Requisition (PR) Once Admin section has generated the fill-up sales order, the system will automatically initiate a purchase requisition in the system. Step 5: Raise Purchase Order (PO) A FOC purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure. All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 6: Create GR document NS performs a goods receipt process when vendor delivers goods to the customer. The goods will be received into a non-valuated plant. For more information, refer to the Goods Receipt Business Procedure . Step 7: Create delivery document A delivery with reference to the fill-up sales order is created. Responsibility Sales Section Admin Section

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S17-Consignment Fill-up Direct Order without cost.doc – Business Procedure

Business Procedure Flow.

Start

Customer raises outline agreement

Create Sales Order

Check and approve sales order

Initiate Purchase Requisition

Create Purchase Order

Create GR document

Create delivery document

End

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Special Considerations
Non-valuated plant is used to track consignment goods at the customer site, therefore only quantity is maintained in the NS system and the consignment goods are still owned by the supplier. Goods issue of the appropriate stock is posted from the unrestricted-use stock to consignment stock (special stock) after GR is done in the non-valuated plant. When we ship consignment stock to the customer, we record the transaction by creating a consignment fill-up order (order type KB). As a result, the system carries out the following actions: • If special stock does not yet exist in our inventory for the customer (or special stock partner), the system creates it when goods issue is posted. • The relevant quantity is removed from non-valuated plant and is added to the special stock for the customer. The total valuated stock for the non-valuated plant remains the same. • The transaction is not relevant for pricing.

SAP Settings
Inventory Management Using the Special Stock Partner If we want to process our consignment goods using a special stock partner, proceed as follows: 1. Create a customer master record for the special stock partner (account groups 0001 and DEBI are defined for this purpose in the standard system). 2. Enter the special stock partner in the relevant customer master record on the partner screen using the partner function SB. When we create an order for this customer, the system automatically proposes the partner function SB in the document header and the document items. Consignment goods, which have been entered in a consignment fill-up, are always posted to the stock of the special stock partner when goods issue is carried out. We can also enter the partner function SB manually in the document header or in the relevant items if a special stock partner is required and is not proposed from the customer master record. If a special stock partner does not exist in the document header, inventory management is carried out using the sold-to party. • Sales Document Header Description Consignment Fill-Up Comments

Doc Type KB •

Number Ranges Number Ranges ??? Comments

Doc Type KB

See Also
a) Direct Order b) Returns Direct Order c) Intercompany Direct Order d) Contract Direct Order e) Consignment fill-up Direct Order with cost f) Consignment pick-up Direct Order with cost g) Consignment pick-up Direct Order without cost h) Consignment issue Direct Order with cost i) Consignment issue Direct Order without cost j) Consignment returns Direct Order k) Returns intercompany Direct Order (Returns to selling company) l) Returns intercompany Direct Order (Returns to ordering company)

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S18-Consignment Pick-Up Direct Order with cost.doc – Business Procedure Overview

Consignment Pick-Up Direct Order with Cost
Business Procedure Overview:
What Any consignment direct order goods with cost stored at the customer’s warehouse that haven’t been used can be re-posted to NS company’s warehouse with a consignment direct order pick-up with cost. If the customer returns consignment direct order stock to NS, NS records the transaction in the system by creating a consignment direct order pick-up order with cost . As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from the customer’s special stock and is added back into NS regular stock at the plant where the goods are returned. NS total valuated stock remains the same since the returned stock was regarded as part of NS own inventory even while it was at the customer’s premises. • This transaction is not relevant for billing. When The Consignment Pick-Up Direct Order with Cost process begins when the returns consignment direct order stock to NS. How Step 1: Customer returns goods Customer returns consignment direct order with cost stock to NS. Step 2: Create Sales Order Sales section creates consignment pick-up direct order with cost sales order in the system by entering all required information into SAP system. Step 3: Create Delivery Document Create a delivery document as the subsequent document for this consignment pick-up direct order with cost sales order and, post goods receipt. The good issue posting which initiates a transfer posting from the customer’s special stock to NS plant stock completes the transaction. Responsibility Sales Section Admin Section

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S18-Consignment Pick-Up Direct Order with cost.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer returns goods

Create Sales Order

Create Delivery Document

End

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Special Considerations
Any consignment goods stored at the customer’s warehouse that haven’t been used can be re-posted to our company’s warehouse with a consignment pick-up. If the customer returns consignment stock to NS, NS record the transaction in the system by creating a consignment pick-up order (order type KA). As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from the customer’s special stock and is added back into our regular stock at the plant where the goods are returned. Our total valuated stock remains the same since the returned stock was regarded as part of our own inventory even while it was at the customer’s premises. • This transaction is not relevant for billing.

SAP Settings
• Sales Document Header Description Consignment Pick-Up Comments

Doc Type KA •

Number Ranges Number Ranges ??? Comments

Doc Type KA

See Also
a) Direct Order b) Returns Direct Order c) Intercompany Direct Order d) Contract Direct Order e) Consignment fill-up Direct Order with cost f) Consignment fill-up Direct Order without cost g) Consignment issue Direct Order with cost h) Consignment pick-up Direct Order without cost i) Consignment issue Direct Order without cost j) Consignment returns Direct Order k) Returns intercompany Direct Order (Returns to selling company) l) Returns intercompany Direct Order (Returns to ordering company)

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S19-Consignment Pick-Up Direct Order without cost.doc – Business Procedure Overview

Consignment Pick-Up Direct Order without Cost
Business Procedure Overview:
What Any consignment direct order goods without cost stored at the customer’s warehouse that haven’t been used can be re-posted to non-valuated plant with a consignment direct order pick-up without cost process. If the customer returns consignment direct order stock to NS, NS records the transaction in the system by creating a consignment direct order pick-up order without cost. As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from the customer’s special stock and is added back into NS non-valuated plant regular stock where the goods are returned. NS total non-valuated stock remains the same since the returned stock was regarded as part of NS own inventory even while it was at the customer’s premises. • This transaction is not relevant for billing. When The Consignment Pick-Up Direct Order without Cost process begins when the returns consignment direct order stock to NS. How Step 1: Customer returns goods Customer returns consignment direct order without cost stock to NS. Step 2: Create Sales Order Sales section creates consignment pick-up direct order without cost sales order in the system by entering all required information into SAP system. Step 3: Create Delivery Document Create a delivery document as the subsequent document for this consignment pick-up direct order without cost sales order and, post goods receipt. The good issue posting which initiates a transfer posting from the customer’s special stock to NS non-valuated plant stock completes the transaction. Step 4: Return to Vendor Return the goods to the vendor. For more information, refer to the Return to Vendor Business Procedure .

Responsibility Sales Section Admin Section

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S19-Consignment Pick-Up Direct Order without cost.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer returns goods

Create Sales Order

Create Delivery Document

Create Delivery Document Return to Vendor

End

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Special Considerations
If the customer returns consignment stock to NS, NS record the transaction in the system by creating a consignment pick-up order (order type KA). As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from the customer’s special stock and is added back into non-valuated plant where the goods are returned. Our total non-valuated stock remains the same since the returned stock was regarded as part of our own inventory even while it was at the customer’s premises. • This transaction is not relevant for billing.

SAP Settings
• Sales Document Header Description Consignment Pick-Up Comments

Doc Type KA •

Number Ranges Number Ranges ??? Comments

Doc Type KA

See Also
a) Direct Order b) Returns Direct Order c) Intercompany Direct Order d) Contract Direct Order e) Consignment fill-up Direct Order with cost f) Consignment fill-up Direct Order without cost g) Consignment issue Direct Order with cost h) Consignment pick-up Direct Order with cost i) Consignment issue Direct Order without cost j) Consignment returns Direct Order k) Returns intercompany Direct Order (Returns to selling company) l) Returns intercompany Direct Order (Returns to ordering company)

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S20-Consignment Issue Direct Order with cost.doc – Business Procedure Overview

Consignment Issue Direct Order with Cost
Business Procedure Overview:
What Consignment Issue is a subsequent transaction for processing consignment stock in the SAP system and the same applies in the case of NS business environment for Consignment Stock Direct Order with Cost process, when the customer uses the consigned goods. Consignment issue enables the customer to take consignment goods from the special stock for their use. Consignment issue involves removing the goods from the special stock and making it the property of the customer. When the customer removes consignment stock to use, this transaction will be recorded in the system by creating a consignment issue order. As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from both the customer’s special stock and your own total valuated stock. • The transaction is relevant for pricing since the goods now become the property of the customer. When The Consignment Issue Direct Order with Cost process begins when the customer removes consignment stock to use. How Step 1: Customer raises Purchase Order (PO) Customer raises a PO to NS when the customer removes consignment stock to use. Step 2: Create Sales Order Sales section creates consignment issue direct order with cost sales order in the system by entering all required information into SAP system. Step 3: Create Delivery Document Create a delivery as the subsequent document for this consignment issue sales order and, after picking has been completed successfully, post goods issue. The goods are then reduced by the relevant quantity in the special stock assigned to the customer. This goods issue also reduces the total stock in NS. Step 4: Create Billing This transaction is relevant for pricing since the goods now become the property of the customer. Invoice the delivery document issuing the consignment goods. Responsibility Sales Section Admin Section

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S20-Consignment Issue Direct Order with cost.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer raise PO to NS

Create Sales Order

Create Delivery Document

Create Invoice

End

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Special Considerations
When the customer removes consignment stock to use or sell, we record the transaction in the system by creating a consignment issue order (order type KE). As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from both the customer’s special stock and our own total valuated stock. • The transaction is relevant for pricing since the goods now become the property of the customer.

SAP Settings
• Sales Document Header Description Consignment Issue Comments

Doc Type KE •

Number Ranges Number Ranges ??? Comments

Doc Type KE •

Other settings are the same like stock order processing.

See Also
a) Direct Order b) Returns Direct Order c) Intercompany Direct Order d) Contract Direct Order e) Consignment fill-up Direct Order with cost f) Consignment fill-up Direct Order without cost g) Consignment pick-up Direct Order with cost h) Consignment pick-up Direct Order without cost i) Consignment issue Direct Order without cost j) Consignment returns Direct Order k) Returns intercompany Direct Order (Returns to selling company) l) Returns intercompany Direct Order (Returns to ordering company)

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S21-Consignment Issue Direct Order without cost.doc – Business Procedure Overview

Consignment Issue Direct Order without Cost
Business Procedure Overview:
What Consignment Issue is a subsequent transaction for processing consignment stock in the SAP system and the same applies in the case of NS business environment for Consignment Stock Direct Order without Cost process, when the customer uses the consigned goods. Consignment issue enables the customer to take consignment goods from the special stock for their use. Consignment issue involves removing the goods from the special stock and making it the property of the customer. When the customer removes consignment stock to use, this transaction will be recorded in the system by creating a consignment issue order. As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from both the customer’s special stock and your own total valuated stock from the non-valuated plant. • The transaction is relevant for pricing since the goods now become the property of the customer. When The Consignment Issue Direct Order without Cost process begins when the customer removes consignment stock to use. How Step 1: Customer raises Purchase Order (PO) Customer raises a PO to NS when the customer removes consignment stock to use. Step 2: Create Sales Order Sales section creates consignment issue direct order without cost sales order in the system by entering all required information into SAP system. Step 3: Initiate Purchase Requisition (PR) Once Admin section has generated the sales order, the system will automatically initiate a purchase requisition in the system. Step 4: Raise Purchase Order (PO) Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure . All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 5: Invoice Verification (IR) The sales administration posts the supplier invoice into the system. For more information, refer to the Invoice Verification Business Procedure . Step 6: Create Delivery Document Create a delivery as the subsequent document for this consignment issue sale order and then post goods issue. The goods are then reduced by the relevant quantity in the special stock assigned to the customer. This goods issue also reduces the non-valuated plant’s total stock in NS. Step 7: Create Billing This transaction is relevant for pricing since the goods now become the property of the customer. Invoice the delivery document issuing the consignment goods.

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S21-Consignment Issue Direct Order without cost.doc – Business Procedure Overview

Responsibility Sales Section Admin Section

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S21-Consignment Issue Direct Order without cost.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer raise PO to NS

Create Sales Order

Initiate Purchase Requisition

Raise Purchase Order

Verify supplier invoice

Create Delivery Document

Create Invoice

End

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Special Considerations
When the customer removes consignment stock to use or sell, we record the transaction in the system by creating a consignment issue order (order type KE). As a result, the system carries out the following actions: • When goods issue is posted, the relevant quantity is deducted from both the customer’s special stock and our own total non-valuated stock. • The transaction is relevant for pricing since the goods now become the property of the customer. • It triggers a PO to supplier and supplier will send invoice to us

SAP Settings
• Sales Document Header Description Consignment Issue Comments

Doc Type KE •

Number Ranges Number Ranges ??? Comments

Doc Type KE •

Other settings are the same like consignment issue direct order.

See Also
a) Direct Order b) Returns Direct Order c) Intercompany Direct Order d) Contract Direct Order e) Consignment fill-up Direct Order with cost f) Consignment fill-up Direct Order without cost g) Consignment pick-up Direct Order with cost h) Consignment pick-up Direct Order without cost i) Consignment issue Direct Order with cost j) Consignment returns Direct Order k) Returns intercompany Direct Order (Returns to selling company) l) Returns intercompany Direct Order (Returns to ordering company)

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Nissei Sangyo S22-Inter Company Direct Order.doc – Business Procedure Overview

Inter Company Direct Order
Business Procedure Overview:
What Inter company business processing describes business transactions which take place between two companies (company codes) belonging to one organization. In the case of Inter Company Direct Order, a sales organization that is assigned to the ordering company code creates sales order ordering goods from a plant assigned to another company code. The plant in the delivering company code delivers the goods to the customer for whom the sales organization placed the order. The delivering plant bills the ordering company (sales organization) - this process is termed as inter company billing and this billing process carry out posting to vendor account for the ordering company code.

1) Sales Order 8) Invoice Ordering Plant Customer

6) Confirmation 7) Invoice Verification

2) PO

4) Delivery 3) SalesOrder 5) Invoice Delivering Plant

When When one plant needs the help of another plant assigned to another company code to deliver goods to the customer. How Step 1: Customer ask for quotation If the customer did not request for a quotation then proceed to step 4, If a quotation is requested then proceed to step 2. Step 2: Create quotation Sales section creates quotation in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 3: Approved Quotation Customer is satisfied with the quotation. Go to step 4. If customer is not happy with the quotation the customer may request for the quotation to be revised. Step 4: Customer raises an order A customer raises a Purchase Order to NS. Step 5: Check terms and conditions Sales section checks all information printed on customer’s original Purchase Order. If all terms and conditions are agreed, then proceed to apply for Exchange Booking when the foreign trade amount is S$10,000 and above or equivalent.

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Step 6: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. Sales order will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further processing. Sales order will be printed for checking and approval process. In SAP, the plant doing this will be referred to as the ordering plant. The main thing here is to maintain the correct delivering plant. Step 7: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:-

Contents

Sales Manager

Admin Executive

Admin Assistant Manager

Admin Manager

Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 8: Initiate Purchase Requisition (PR) Once Admin section has generated the sales order, the system will automatically initiate a purchase requisition in the system. Step 9: Raise Purchase Order (PO) Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure . All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required.

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Step 10: Create sales order Delivering plant sales section creates sales order in the system by entering all required information into SAP system. Sales order will be printed for checking and approval process. Step 11: Create delivery document When the sales order has been created and saved, the delivering plant will deliver the goods to the customer. Step 12: Post Goods Receipt (GR) The ordering plant will do a goods receipt at the same time the delivery document is created. Step 13: Create billing document Delivering plant bills ordering plant for the delivery done. Step 14: Create Export Invoice If it is an oversea shipment, an export invoice is being generated and printed. Step 15: Invoice Verification (IR) Based on the delivering plant invoice referring to a sales order and shipping documents, sales section of the ordering plant verifies and enters the required data into the SAP system. The posted invoice passes on information about payments to delivering plant into Financial Accounting. For more information, refer to the Invoice Verification Business Procedure . Step 16: Create billing document After the delivering plant has delivered the goods, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document to customer referring to sales order.

Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Quotation Needed?

No

Customer raises an order

Yes

Create/Revise Quotation Yes

Check terms and conditions

Yes

Quotation Approve? Create Sales Order No

Need to revise quotation

Check and approve sales order

No

End Initiate Purchase Requisition

Raise Purchase Order Ordering Plant

Create Sales Order

Post Goods Receipt

Create Delivery Document

Create Export Invoice

Yes

Need Export Invoice? No

Invoice Verification

Create Billing Document

Delivering Plant Create Billing Document

End

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Special Considerations
If it is more than three parties get involved in this process, a normal sales and purchasing transaction will be carried out. It means sales order and purchase order will not be linked, and sales order in another company has to be created manually, unless IDoc is to be used to initiate sales order.

SAP Settings
• Define Order Type For Intercompany Billing Description Inter-company billing Internal credit memo Comments This document type is used for inter-company stock transport order billing. This document type is used to pass an internal credit note between two NEL affiliate companies.

Interco Billing Type IV IG •

Number ranges Number ranges Comments

Interco Billing Type IV IG

See Also
a) Direct Order b) Contract Direct Order c) Scheduling agreement Direct Order d) Returns Direct Order e) Consignment fill-up Direct Order with cost f) Consignment fill-up Direct Order without cost g) Consignment pick-up Direct Order with cost h) Consignment pick-up Direct Order without cost i) Consignment issue Direct Order with cost j) Consignment issue Direct Order without cost k) Consignment returns Direct Order l) Returns inter company Direct Order (Returns to selling company) m) Returns inter company Direct Order (Returns to ordering company)

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S23-Returns Inter Company Direct Order.doc – Business Procedure Overview

Returns Inter Company Direct Order
Business Procedure Overview:
What When customers who purchases through inter company direct order, returns the goods, an Inter Company Returns Direct Order process is activated once the returned goods are checked and the return approved. There are two scenarios for an Inter Company Returns Direct Order process, customer returns to ordering plant and ordering plant returns to delivering plant OR customer returns to delivering plant. When The returns inter company direct order process begins when customer returns the goods. How A. Goods returned to ordering plant

Credit Memo Ordering Plant Goods Returned Goods Returned Intercompany Credit Memo Customer

Delivering Plant

Step 1: Customer returns goods to ordering plant Customer returns goods to ordering plant. Step 2: Approve Returns When customer does a return based on a complaint, ordering plant: • Post the goods back to warehouse for checking • And then, implement one of the following activities: • Approve the return, arrange for stock transfer back to delivering plant and carry on with subsequent process of issuing a credit and debit memo with reference to the return to customer and delivering plant. • Approve the return, arrange for stock transfer back to delivering plant and implement a free of charge subsequent delivery based on the return • Reject the return Step 3: Create sales order Sales section in the ordering plant creates return sales order in the system by entering all required information into SAP system. System will do credit checking. If the credit limit is exceeded the maximum limit allowed, system will block the sales order for further transaction. Sales order will be printed for checking and approval process.

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S23-Returns Inter Company Direct Order.doc – Business Procedure Overview

Step 4: Create delivery document A delivery (returns delivery – post goods receipt) with reference to the return is created. The goods issue posted for the return delivery matches the goods receipt to your own stock. Step 5: Create billing document After the goods have been receipts, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document – credit memo referring to sales order for the customer. Step 6: Ordering plant returns goods to delivering plant Ordering plant returns the goods to delivery plant. For more information, refer to Return to Vendor Business Procedure. Step 7: Create sales order Sales section in the delivering plant creates return sales order in the system by entering all required information into SAP system. System will do credit checking. If the credit limit is exceeded the maximum limit allowed, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 8: Create delivery document A delivery (returns delivery – post goods receipt) with reference to the return is created. The goods issue posted for the return delivery matches the goods receipt to the stock at the delivering plant. Step 9: Create billing document After the goods have been receipts, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document – credit memo referring to sales order for the ordering plant.

B. Goods returned to delivering plant

Credit Memo Ordering Plant Customer

Intercompany Credit Memo Goods Returned Delivering Plant

Step 1: Customer returns goods to delivering plant Customer returns goods to delivering plant. Step 2: Customer Informs ordering plant When customer does a return based on a complaint to the delivering plant, customer will update ordering plant of the return. Step 3: Approve Returns When customer does a return based on a complaint, delivering plant:

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S23-Returns Inter Company Direct Order.doc – Business Procedure Overview

• Post the goods back to warehouse for checking • And then, implement one of the following activities: • Approve the return, carry on with subsequent process of issuing a credit and debit memo with reference to the return to customer and ordering plant. • Approve the return, implement a free of charge subsequent delivery based on the return • Reject the return Step 4: Create sales order Sales section creates a sales order for credit memo request in the system by entering all required information into SAP system. System will do credit checking. If the credit limit is exceeded the maximum limit allowed, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 5: Create delivery document A delivery (returns delivery – post goods receipt) with reference to the return is created. The goods issue posted for the return delivery matches the goods receipt to the stock at the delivering plant. Step 6: Create billing document Once the credit memo request has been created, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document – credit memo referring to credit memo request to the ordering plant. Step 6: Delivering plant issues credit note to ordering plant After receiving credit note, ordering plant post the credit note in SAP. Step 7: Create sales order Sales section at the ordering plant creates a sales order for credit memo request in the system by entering all required information into SAP system. System will do credit checking. If the credit limit is exceeded the maximum limit allowed, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 8: Create billing document Once the credit memo request has been created, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document – credit memo referring to credit memo request to the customer. Responsibility Sales Section Admin Section

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S23-Returns Inter Company Direct Order.doc – Business Procedure Overview

Business Procedure Flow.

A. Goods Returned to Ordering Plant

B. Goods Returned to Delivery Plant

Start

Start

Customer returns goods to Ordering Plant

Customer returns goods to delivery plant

Check and Approve Return Ordering Plant

Customer informs ordering plant

Ordering Plant

Create Sales Order

Check and Approve Return

Create Delivery Document

Create Sales Order

Create Billing Document

Create Delivery Document

Ordering plant returns goods to delivering plant

Create Billing Document

Create Sales Order Delivering Plant

Receive Credit Note

Delivering Plant

Create Delivery Document

Create Sales Order

Create Billing Document

Create Billing Document

End

End

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Special Considerations
We enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval. The return causes the system to: • Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock). • Create a credit memo, once we have checked the goods and approved the complaint.

SAP Settings
• • Copying control for sales document, delivery document, and billing document. Sales Document Header Description Returns Comments

Doc Type RE •

Number Ranges Number Ranges ??? Comments

Doc Type RE

See Also
a) Direct Order b) Contract Direct Order c) Inter company Direct Order d) Consignment fill-up Direct Order with cost e) Consignment fill-up Direct Order without cost f) Consignment pick-up Direct Order with cost g) Consignment pick-up Direct Order without cost h) Consignment issue Direct Order with cost i) Consignment issue Direct Order without cost j) Returns Direct Order

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Nissei Sangyo S24-Inter Company Direct Order with Supplier.doc – Business Procedure Overview

Inter Company Direct Order with Supplier
Business Procedure Overview:
What Inter company business processing describes business transactions which take place between two companies (company codes) belonging to one organization, company A (ordering plant) and company B - (please refer to the Inter Company Direct Order Process BPP). In the case of Inter Company Direct Order with supplier, a sales organization that is assigned to the ordering company code(company A) creates sales order ordering goods from a plant assigned to another company code(company B) which would do a direct order process to request the vendor to deliver the goods to the customer (please refer to the Direct Order Process BPP). Then, company B bills the ordering company (company A) - this process is termed as inter company billing and this billing process carry out posting to vendor account for the ordering company code and the ordering plant will then bill the customer.

1) Sales Order 11) Invoice Ordering Plant Customer

9) Confirmation 10) Invoice Verification

2) PO 4) Delivery

3) SalesOrder 8) Invoice

3) PO Delivering Plant 6) Confirmation 7) Invoice Verification 5) Invoice Supplier

When When one plant needs the help of another plant assigned to another company code to request a vendor to deliver goods to the customer. How Step 1: Customer ask for quotation If the customer did not request for a quotation then proceed to step 4, If a quotation is requested then proceed to step 2. Step 2: Create quotation Sales section creates quotation in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 3: Approved Quotation Customer is satisfied with the quotation. Go to step 4. If customer is not happy with the quotation the customer may request for the quotation to be revised. Step 4: Customer raises an order A customer raises a Purchase Order to ordering plant.

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Step 5: Check terms and conditions Sales section checks all information printed on customer’s original Purchase Order. If all terms and conditions are agreed, then proceed to apply for Exchange Booking when the foreign trade amount is S$10,000 and above or equivalent. Step 6: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. Sales order will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 7: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:-

Contents

Sales Manager

Admin Executive

Admin Assistant Manager

Admin Manager

Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 8: Initiate Purchase Requisition (PR) Once Admin section has generated the sales order, the system will automatically initiate a purchase requisition in the system. Step 9: Raise Purchase Order (PO) in Company A Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure .

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All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 10: Create sales order Company B sales section creates sales order in the system by entering all required information into SAP system. Sales order will be printed for checking and approval process. Step 11: Initiate Purchase Requisition (PR) Once Admin section has generated the sales order, the system will automatically initiate a purchase requisition in the system. Step 12: Raise Purchase Order (PO) in Company B Once the approval is obtained, Admin section converts purchase requisition to purchase order. The official purchase order will be printed and sent to the vendor. All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 13: Post Goods Receipt When the customer has acknowledged receipt of the goods from the vendor, Sales dept in Company B will perform a goods receipt. In this post goods receipt case, no accounting entry would be generated. If needed, a delivery note can be generated when delivery is done through land. Step 14: Invoice Verification in Company B The customer receives the goods from the vendor and the vendor bills company B. Sales Administration in company B posts invoice from vendor Step 15: Post Goods Receipt When the customer has acknowledged receipt of the goods from the vendor, Sales dept in Company A will perform a goods receipt. In this post goods receipt case, no accounting entry would be generated. If needed, a delivery note can be generated when delivery is done through land. Step 16: Create Export Invoice If it is an oversea shipment, an export invoice is being generated and printed. Step 17: Invoice Verification in Company A Company A receives invoice from the company B. Sales Administration in Company A posts invoice in SAP. Step 18: Create billing document All necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document to customer referring to sales order.

Responsibility Sales Section Admin Section

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Business Procedure Flow

Start Customer raises an order No Quotation Needed?

Yes

Check terms and conditions Yes

Create/Revise Quotation

Create Sales Order Quotation Approve?

Yes

No Check and approve sales order Need to revise quotation

No Initiate Purchase Requisition End

Company A (Ordering Plant)

Create PO in CompanyA

Create Sales Order

Post Goods Receipt

Initiate Purchase Requisition

Create Export Invoice

Yes

Need Export Invoice? No

Create PO in Company B

Invoice Verification in Company A

Post Goods Receipt

Create Billing Document

Invoice Verification in Company B

Company B (Delivering Plant) End

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Special Considerations
If it is more than three parties get involved in this process, a normal sales and purchasing transaction will be carried out. It means sales order and purchase order will not be linked, and sales order in another company has to be created manually, unless IDoc is to be used to initiate sales order.

SAP Settings
• Define Order Type For Intercompany Billing Description Inter-company billing Internal credit memo Comments This document type is used for inter-company stock transport order billing. This document type is used to pass an internal credit note between two NEL affiliate companies.

Interco Billing Type IV IG •

Number ranges Number ranges Comments

Interco Billing Type IV IG

See Also
Intercompany Direct Order Intercompany Stock Order

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Nissei Sangyo S25-DebitCredit Memo Processing.doc – Business Procedure Overview

Debit/Credit Memo Processing
Business Procedure Overview:
What Creating a credit or debit memo request enables creation of credit or debit memos based on a complaint. If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten, etc.), a credit memo request is created. The credit memo request can be automatically blocked for checking. Once it has been approved, the block can be removed. Consequently, if the prices calculated for the customer were too low (for example, if the wrong scale prices were calculated, etc.), a debit memo request is created. The debit memo request can be automatically blocked for checking. Once it has been approved, the block can be removed. A debit or credit memo request can be created in the following ways: – Without reference to an order – With reference to an existing order, enter which order the complaint refers to. – With reference to an invoice, enter which invoice the complaint refers to. In all cases, the value or quantities that should be in the credit or debit memo are specified. In SAP, the following entries are important when creating a debit or credit memo request: • Customer number of the business partner who requests a credit memo or to whom a debit memo is to be forwarded • Order reason (why the debit/credit memo request is necessary) • Material and the quantity in the request When Credit Memo Requests - If the customer complains that the price was miscalculated (for example, too high) you request a credit memo for the appropriate sum, and you do not take the goods back. Debit Memo Requests - If prices were calculated as too low, you request a debit memo. How Step 1: Create sales order Sales section creates debit/credit memo request in the system by entering all required information into SAP system. Debit/Credit memo request will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Step 2: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:Contents Sales Manager Admin Executive Admin Assistant Manager Admin Manager Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

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Loss S$0 S$3001 S$5001 S$10 001

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 3: Create billing document When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to debit/credit memo request. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Create Sales Order

Check and approve sales order

Create Billing Document

End

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Special Considerations

SAP Settings
• Sales Document Header Description Debit memo request Credit memo request Comments

Doc Type ZDM ZCM •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type ZDM ZCM • •

Sales Copy Control Billing Document Description Debit memo Credit memo Comments

Doc Type ZL2 ZG2

See Also
a) Inter Company Debit/Credit Memo processing

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ness Procedure Overview

Inter Company Debit/Credit Memo Processing
Business Procedure Overview:
What Creating a credit or debit memo request enables creation of credit or debit memos based on a complaint. In this case, the debit or credit memo request is a business transaction which takes place between two companies (company codes) belonging to one organization. If the price calculated for Company A was too high (for example, with the wrong scaled prices or because a discount was forgotten, etc.), a credit memo request is created. The credit memo request can be automatically blocked for checking. Once it has been approved, the block can be removed. Consequently, if the prices calculated for Company B were too low (for example, if the wrong scale prices were calculated, etc.), a debit memo request is created. The debit memo request can be automatically blocked for checking. Once it has been approved, the block can be removed. A debit or credit memo request can be created in the following ways: – Without reference to an order – With reference to an existing order, enter which order the complaint refers to. – With reference to an invoice, enter which invoice the complaint refers to. In all cases, the value or quantities that should be in the credit or debit memo are specified. In SAP, the following entries are important when creating a debit or credit memo request: • The company who requests a credit memo or to whom a debit memo is to be forwarded • Order reason (why the debit/credit memo request is necessary) • Material and the quantity in the request When Credit Memo Requests - If Company A complains that the price was miscalculated (for example, too high) you request a credit memo for the appropriate sum, and you do not take the goods back. Debit Memo Requests - If Company B complains prices were calculated as too low, a debit memo is requested. How Step 1: Request for Cr./Dr. Memo In NS a request for Cr./Dr. Memo arises due to price difference or returns. Step 2: Create sales order Sales section creates debit/credit memo request in the system by entering all required information into SAP system. Debit/Credit memo request will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Step 3: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:Contents Sales Manager Admin Executive Admin Assistant Manager Admin Manager Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

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Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 4: Create billing document When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to debit/credit memo request. Step 5: Dr./Cr. Memo Receipt The company who requests a credit memo or to whom a debit memo is to be forwarded receives the Dr./Cr. Memo and post it into SAP. Responsibility Sales Section Admin Section

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ness Procedure Overview

Business Procedure Flow.

Start

Request for Cr/Dr memo

Company A

Create Sales Order

Check and approve sales order

Create Billing Document

Company B

Dr./Cr. Memo Receipt

End

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Special Considerations
For the intercompany debit/credit memo, another company will receive debit/credit memo.

SAP Settings
• Sales Document Header Description Standard Order Comments

Doc Type OR •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type OR • •

Sales Copy Control Billing Document Description Credit Memo Debit Memo Comments

Doc Type G2 L2 •

Delivery Document Number Ranges Number Ranges ??? ??? Comments

Doc Type G2 L2

See Also
a) Debit/Credit Memo processing

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Nissei Sangyo S27-Commissions Processing.doc – Business Procedure Overview

Commissions Processing
Business Procedure Overview:
What A commission is given to an agent who gets the sales order. It is to be paid per transaction and only after the customer has made the payment for the sales incurred. When The Commission process begins when NS and the Agent agree upon an outline agreement for commissions from sale of products or services. How Step 1: Create sales order Sales section creates a credit memo request in the system by entering all required information into SAP system. The Credit memo request will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Step 2: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:Contents Sales Manager Admin Executive Admin Assistant Manager O Admin Manager Managing Director

Commission Payable (To Agent) Per Contract

O

O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 3: Create billing document When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates a credit memo referring to the credit memo request. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

NS raise commission agreementwith Agent

Create Sales Order

Check and approve sales order

Create Billing Document

End

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Special Considerations SAP Settings
• Sales Document Header Description Commissions Comments

Doc Type ZCOM •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type ZCOM • •

Sales Copy Control Billing Document Description Commissions Comments

Doc Type ZCOM

See Also
a) Inter Company Commissions processing

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Nissei Sangyo S28-Inter Company Commissions Processing.doc – Business Procedure Overview

Inter Company Commissions Processing
Business Procedure Overview:
What It is an agreement between two companies (company codes) belonging to one organization for commissions to be paid by Company A to Company B for services rendered by Company B. When The Inter Company Commission process begins when two companies (company codes) belonging to one organization agrees upon an outline agreement for commissions from services rendered. How Step 1: Create sales order Sales section creates a credit memo request in the system by entering all required information into SAP system. The Credit memo request will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Step 2: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:Contents Sales Manager Admin Executive Admin Assistant Manager Admin Manager Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001 Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section.

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Step 3: Create billing document When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates a credit memo referring to the credit memo request. Step 4: Cr. Memo Receipt The company rendering the service or eligible for the commission payment according to an outline commission agreement receives the Cr. Memo. Responsibility Sales Section Admin Section

Business Procedure Flow.

Start

Commission Agreement raised betwen two company

Create Sales Order Company A

Check and approve sales order

Create Billing Document

Company B

Cr. Memo Receipt

End

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Special Considerations
If NS gets the order from Japanese Companies, NS will give commissions to NS Tokyo.

SAP Settings
• Sales Document Header Description Commissions Comments

Doc Type ZCOM •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type ZCOM • •

Sales Copy Control Billing Document Description Commissions Comments

Doc Type ZCOM

See Also
a) Commissions processing

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Nissei Sangyo S29-Special Discount.doc – Business Procedure Overview

Special Discount
Business Procedure Overview:
What A special discount in the NS business may be a retroactive payment to the customer or a discount given to the customer on a yearly basis. If it is a retroactive payment to the customer, a special discount agreement has to be created in the system. This special discount is based on the customer's sales volume over a specified time period as defined and agreed upon in a special discount agreement. This agreement will have details such as, • who receives the special discount payment • On what criteria the special discounts is based ( customer, customer and material , and so on). • How long the special discount agreement is valid – period. Special discount Agreement can be settled partially or fully. In NS environment a full settlement is used. The system automatically calculates the special discount based on the sales volume statistics or the lump sum and deducts any previously paid special discounts. It then creates a credit memo request, and the document is automatically blocked for billing. After approving the credit memo request, the person responsible can remove the billing block. Now, create the final credit memo and issue the credit memo to the customer. If a discount is to be given to a customer on a yearly basis, NS will raise a credit memo request. When the system creates a credit memo request, the document is automatically blocked for billing. After approving the credit memo request, the person responsible can remove the billing block. Now, create the final credit memo and issue the credit memo to the customer. When The Special Discount process begins when the customers request for it. How Step 1: Customer request Upon customer request. Step 2: Retroactive Payment Check if it is a retroactive payment or a yearly (periodically) discount payment Step 3: Create sales order If it is not retroactive payment, sales section creates a credit memo request in the system by entering all required information into SAP system. Credit memo request will be printed for checking and approval process. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Step 4: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:Contents Sales Manager Admin Executive Admin Assistant Manager Admin Manager Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

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Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 5: Create billing document When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates credit memo referring to credit memo request. Step 6: Create special discount agreement If it is retroactive payment, create a special discount agreement in the system. Step 7: Check and Approve special discount agreement Admin section to check and approve special discount agreement before settling special discount. Step 8: Settling Special discount Run settling special discount. Step 9: Go to Step 3 Go to step 3 Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Customer request

Agreement Required?

No

Create Sales Order

Yes

Create Special Discount Agreement

Check and approve sales order

Check and approve special discount agreement

Create Billing Document

SettlingSpecial Discount

End

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Special Considerations SAP Settings
The standard version of the SAP R/3 System includes the following agreement types (the table shows the corresponding condition types): Agreement type Basis of special discount condition type 0001 Customer/material (%) BO01 Customer group (%) BO01 0002 Customer/material BO02 (quantity dependent) 0003 Customer (%) BO03 0004 Customer hierarchy (%) BO04 Cust. hierarchy/material(%) BO05 0005 Sales volume independent BO06 We can process the special discount agreements when the following prerequisite conditions are met: • The sales organization in which we are processing sales orders must be relevant for the special discount processing. We set this indicator in Customizing for Sales. • The payer must be relevant for rebate processing. In many cases, the payer is the same as the customer. You indicate whether a customer can receive the special discount by marking the Rebates field in the Billing view of the customer master record. • The billing type (invoice, credit memo, and so on) we are using must be relevant for rebate processing. We set this indicator when defining billing types in Customizing for Sales.

See Also
Stock Order Processing Direct Order Processing

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Nissei Sangyo S30-Sending Samples with Cost.doc – Business Procedure Overview

Sending Samples with Cost
Business Procedure Overview:
What In this case, NS delivers free samples to the customer upon request from the customer. NS will purchase these samples from the vendor. When When the customer raises a request for samples. How Step 1: Customer raises a request Customer raises a request for samples to Nissei Sangyo. Step 2: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. Step 3: Create delivery document When shipment is done, delivery note to customer will be generated referring to sales order. The system will also allow changes to some statistical data in the export sales documents (ie. material description etc.) Since it is free samples to the customer this delivery will not be subjected to any billing. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Customer raises a request

Create Sales Order

Create Delivery Document

End

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Special Considerations
We can create free of charge deliveries for sending samples of our products to the customer. The system will then generate a delivery based on the free-of-charge delivery. This product is purchased from the supplier.

SAP Settings
• Sales Document Header Description Standard Order Comments

Doc Type OR •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type OR • •

Sales Copy Control Delivery Document Description Standard Delivery Comments

Doc Type LF •

Delivery Document Number Ranges Number Ranges ??? Comments

Doc Type LF •

Delivery Copy Control

See Also
a) Sending samples without Cost b) Sending Samples with Price

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Nissei Sangyo S31-Sending Samples without Cost.doc – Business Procedure Overview

Sending Samples without Cost
Business Procedure Overview:
What In this case, NS delivers free samples to the customer upon request from the customer. NS will obtain these samples free from the vendor too. When When the customer raises a request for samples. How Step 1: Customer raises a request Customer raises a request for samples to Nissei Sangyo. Step 2: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. Step 3: Create delivery document When shipment is done, delivery note to customer will be generated referring to sales order. The system will also allow changes to some statistical data in the export sales documents (ie. material description etc.) Since it is free samples to the customer this delivery will not be subjected to any billing. Responsibility Sales Section Admin Section

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Business Procedure Flow.

Start

Customer raises a request

Create Sales Order

Create Delivery Document

End

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Special Considerations
We can create free of charge deliveries for sending samples of our products to the customer. The system will then generate a delivery based on the free-of-charge delivery. This product is given free from the supplier.

SAP Settings
• Sales Document Header Description Standard Order Comments

Doc Type OR •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type OR • •

Sales Copy Control Delivery Document Description Standard Delivery Comments

Doc Type LF •

Delivery Document Number Ranges Number Ranges ??? Comments

Doc Type LF •

Delivery Copy Control

See Also
a) Sending samples with Cost b) Sending Samples with Price

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Nissei Sangyo S32-Sending Samples with Price.doc – Business Procedure Overview

Sending Samples with Price
Business Procedure Overview:
What In this case, NS delivers samples to the customer upon request from the customer and bills customer for these samples. NS will obtain these samples free from the vendor. When When the customer raises a request for samples. How Step 1: Customer raises a request Customer raises a request for samples to Nissei Sangyo. Step 2: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. Step 3: Create delivery document When shipment is done, delivery note to customer will be generated referring to sales order. In the case of export sales, the Traffic Center will verify the LCs and shipment documents (ie. DO, packing list and export invoice) before approving the delivery. The system will also allow changes to some statistical data in the export sales documents (ie. material description etc.) Step 4: Create billing document After the goods have been delivered, all necessary documents are to be submitted to Admin section for invoicing. When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to sales order. Responsibility Sales Section Admin Section

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Nissei Sangyo S32-Sending Samples with Price.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer raises a request

Create Sales Order

Create Delivery Document

Create Billing Document

End

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Special Considerations
It is the same like stock order processing.

SAP Settings
• • Sales Document Header Description Standard Order Comments

Doc Type OR •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type OR • •

Sales Copy Control Delivery Document Description Standard Delivery Comments

Doc Type LF •

Delivery Document Number Ranges Number Ranges ??? Comments

Doc Type LF • •

Delivery Copy Control Billing Document Description Invoice Comments

Doc Type F2 •

Billing Document Number Ranges Number Ranges ??? Comments

Doc Type F2

See Also
a) Sending samples with Cost b) Sending samples without Cost

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S33-Installation_Warranty_Service Agreement.doc – Business Procedure Overview

Installation/Warranty Service Agreement
Business Procedure Overview:
What Installation/warranty Service Agreement or service agreement in SAP, is a agreement to record the details of the installation/warranty/service package that NS have agreed to provide a service recipient with, over a specified period of time. Currently, NS only has this agreement between NSHS and Sanyo Hi-Tech Company (SHC). In this agreement, NSHS is to provide installation and NSHS or another party ( Sanyo Hi-Tech Services – SHS ) will carry out warranty services for a year to SHC ‘s customers who purchase the Sanyo Chipmounter product. Consequently, NSHS will bill SHC in 3 billings. First billing is for the installation cost, the second invoice is the cost for the first six months of warranty and the third billing is the cost for the last six months of warranty. In SAP, NSHS will perform a cumulative billing for the second and third invoice generation. The table below shows the conditions NSHS requires before doing an installation or warranty services under the installation/warranty/service agreement.

Sales Order Entry Type Installation

Done By 1. NSHS Engineer 2. SHS Engineer

Conditions A fact of receipt of PO from customer A fact of receipt of PO from customer

Evidence Original PO from customer 1. Original PO from Customer (NSS/NST/SHC) 2. Service Claim/Report from SHS Original PO from customer 1. Original PO from Customer (NSS/NST/SHC) 2. Service Claim/Report from SHS Evidence 1. Service Report Acknowledged by Customer 2. Acceptance Test 1. Service Report Acknowledged by Customer 2. Acceptance Test 3. Service Claim/Report from SHS 4. Invoice from SHS 1. Service Report Acknowledged by Customer 1. Service Report Acknowledged by Customer 2. Service Claim/Report from SHS 3. Invoice from SHS

Warranty

1. NSHS Engineer 2. SHS Engineer

A fact of receipt of PO from customer A fact of receipt of PO from customer

Invoicing Type Installation

Done By 1. NSHS Engineer

Conditions A fact of Completion of Installation A fact of Completion of Installation

2. SHS Engineer

Warranty

1. NSHS Engineer 2. SHS Engineer

A fact of service done by the respective engineer A fact of service done by the respective engineer

When When NSHS and the customer agree upon an outline agreement for sale of installation/warranty/services through this process. There after, customer fulfills this agreement by placing purchase order (PO) to NSHS.

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S33-Installation_Warranty_Service Agreement.doc – Business Procedure Overview

How Step 1: Customer raises outline agreement NSHS and the customer agree upon an outline agreement for sale of installation/warranty/services through this process. Step 2: Create service agreement Sales section creates a service agreement in the system by entering all required information into SAP system. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 3: Check and approve trade Transaction Amount Limit Authorization by SVS OFFR MGR O O O O O O O O ~ $1000 $1001 ~ $5000 $5001 ~ Order Cancellation ~ $1000 $1001 ~ $10000 $10001 ~ ALL O O O O O O O O O X O O O X O O O O O O O O O O X X O O O X O O X O O O O O O O O O O O O X O X X X O O O O O O X X X X X X

DR X O O

ADM OFFR

MD EX MGR

Order

~ $1000 $1001 ~ $5000 $5001 ~ $20000 $20001 ~

O O

O O

X O

X

Acknowledgement of ALL Order Stock Purchase (Stock In) Miteihin Advance Payment Negative Margin/ Decrease of Margin ALL ALL ALL

X

X

Registration of customer/supplier

Registration of Item ALL Delivery ALL (Authorization of D/O & Export Invoice) Sales (Issuing Tax Invoice) O = Check X = Authorization ALL

O

O

X

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the fill-up sales order. If the fill-up order is rejected, all documents concerned are to return to the sales section. Step 4: Create billing document Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document.

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S33-Installation_Warranty_Service Agreement.doc – Business Procedure Overview

Step 5: Create invoice list An invoice list allows NS to create, at specified time intervals (as indicated in the service agreement), a list of billing invoices to send to the customer. The billing invoices in the invoice list can be single or collective documents (collective invoices combine items from more than one delivery). In the case of NS its collective. NS uses this step when doing billing for warranty services. Step 6: Collect service reports and staff claims from service engineers After servicing is done, service engineers will produce a service report to indicate the number of hours worked and attached the staff claims for the service. Staff claims will indicate the amount for travel expenses. Step 7: Post activity hours to the service agreement. Upon receipt of service report, Admin section will book the number of service hours to the service agreement and relevant item number. The service agreement will serve as an object for cost capturing. Step 8: Post travel expense to the service agreement. Upon receipt of staff claims for travel, Admin department will book the travel expenses to the service agreement and item number. Step 9: Settle cost to CO-PA for reporting at month-end. At month-end, Admin section will settle the cost incurred from service agreement to CO-PA profitability segments for reporting purposes.

Responsibility Sales Section Admin Section

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S33-Installation_Warranty_Service Agreement.doc – Business Procedure Overview

Business Procedure Flow.

Start

Customer raises outline agreement

Create Service Agreement

Obtain Service Reports and Staff Claims from service engineers.

Check and Approve Service Agreement

Post service hours referencing service contract and item no.

Create Billing Document

Post travel expenses referencing service contract and item no.

Warranty

Installation OR Warranty

Installation

Settle cost to CO-PA for reporting at month end.

Create Invoice List

End

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S33-Installation_Warranty_Service Agreement.doc – Business Procedure Overview

Special Considerations SAP Settings
• • • Invoice List Periodic billing Sales Document Header Description Service Agreement Comments

Doc Type ZSA •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type ZSA • •

Sales Copy Control Billing Document Description Service Agreement Comments

Doc Type ZSA

See Also
a) Inter Company Installation/warranty Service Agreement b) Chargeable Service

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S34-Inter Company Installation_Warranty_Service Agreement.doc – Business Procedure Overview

Inter Company Installation/Warranty Service Agreement
Business Procedure Overview:
What Inter Company Installation/warranty Service Agreement is very similar to that of Installation/warranty Service Agreement Process (please refer to the Installation/warranty Service Agreement BPP). The difference is that, this agreement is now between two company codes belonging to the same organization. Currently, in NS, this agreement is practiced between NSHS and NSS or NSHS with NSTH. When When two company codes belonging to the same organization agree upon an outline agreement for sale of installation/warranty/services through this process. There after, the ordering plant fulfills this agreement by placing purchase order (PO) to the delivering plant. How Step 1: Ordering Plant raises outline agreement NSHS and the ordering plant agree upon an outline agreement for sale of installation/warranty services through this process. Step 2: Ordering Plant raises Purchase Order Ordering plant raises a installation/warranty service purchase order. For more information, refer to the Purchase Order Processing Business Procedure . Step 3: Create service agreement Sales section creates a service agreement in the system by entering all required information into SAP system. Note, the system will require an entry for the agreement start date and end date. The value entered here can be amended again at a later stage when the actual installation date is known. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 4: Check and approve trade Transaction Amount Limit Authorization by SVS OFFR MGR O O O O O O O O ~ $1000 $1001 ~ $5000 $5001 ~ Order Cancellation ~ $1000 O O O O X O O O X O O O O O O O O O O X O O X O O O O X O O O O O O O X X X X X X

DR X O O

ADM OFFR

MD EX MGR

Order

~ $1000 $1001 ~ $5000 $5001 ~ $20000 $20001 ~

O O

O O

X O

X

Acknowledgement of ALL Order Stock Purchase (Stock In) Miteihin Advance Payment Negative Margin/ Decrease of Margin ALL ALL ALL

X

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S34-Inter Company Installation_Warranty_Service Agreement.doc – Business Procedure Overview

$1001 ~ $10000 $10001 ~ Registration of customer/supplier ALL

O O O O O

O O O X X

O O

O O O

O O O

X X X

X

Registration of Item ALL ALL Delivery (Authorization of D/O & Export Invoice) Sales (Issuing Tax Invoice) O = Check X = Authorization ALL

O

O

X

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the service agreement. If the service agreement order is rejected, all documents concerned are to return to the sales section. Step 5: Create billing document Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document to ordering plant. Step 6: Create invoice list An invoice list allows NS to create, at specified time intervals (as indicated in the service agreement), a list of billing invoices to send to the ordering plant. The billing invoices in the invoice list can be single or collective documents (collective invoices combine items from more than one delivery). In the case of NS it’s collective. NS uses this step when doing billing for warranty services. Step 7: Collect service reports and staff claims from service engineers After servicing is done, service engineers will produce a service report to indicate the number of hours worked and attached the staff claims for the service. Staff claims will indicate the amount for travel expenses. Step 8: Post activity hours to the service agreement. Upon receipt of service report, Admin section will book the number of service hours to the service agreement and relevant item number. The service agreement will serve as an object for cost capturing. Step 9: Post travel expense to the service agreement. Upon receipt of staff claims for travel, Admin department will book the travel expenses to the service agreement and item number. Step 10: Settle cost to CO-PA for reporting at month-end. At month-end, Admin section will settle the cost incurred from service agreement to CO-PA profitability segments for reporting purposes.

Responsibility Sales Section Admin Section

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S34-Inter Company Installation_Warranty_Service Agreement.doc – Business Procedure Overview

Business Procedure Flow.

Start

Ordering Plant

Order plant raises outline agreement

Ordering plant raises purchase order

Create Service Agreement

Check and Approve Service Agreement

Obtain Service Reports and Staff Claims from service engineers.

Installation Done and Verified

Post service hours referencing service contract and item no.

Create Billing Document

Post travel expenses referencing service contract and item no.

Warranty

Installation OR Warranty

Installation

Settle cost to CO-PA for reporting at month end.

Create Invoice List

End

NSHS

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S34-Inter Company Installation_Warranty_Service Agreement.doc – Business Procedure Overview

Special Considerations
Every month according to the billing plan, one billing document is generated to capture sales of warranty. Then a cumulated billing for the first six months of warranty will be generated. And another cumulated billing for the last six months of warranty will be generated at the end of warranty period. In another company, it will be captured as an invoice receipts every six months.

SAP Settings
• • • Invoice List Periodic billing Sales Document Header Description Service Agreement Comments

Doc Type ZSA •

Sales Document Number Ranges Number Ranges ??? Comments

Doc Type ZSA • •

Sales Copy Control Billing Document Description Service Agreement Comments

Doc Type ZSA

See Also
a) Installation/Warranty Service Agreement b) Chargeable Service

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Nissei Sangyo

S35-On Call Service.doc– Business Procedure Overview

On Call Service
Business Procedure Overview:
What Services sold under this process are services not covered under the service agreement (please refer to Service Agreement BPP or Inter Company Service Agreement BPP), or, services where the warranty period has expired. The table below shows the conditions NSHS requires before doing a chargeable service.

Sales Order Entry Type Done By Chargeable Service 1. NSHS Engineer

Conditions A fact of receipt of PO from customer

Evidence 1. Original PO from customer 2. Service Claim to Customer 3. Service report acknowledge by customer 1. Original PO from Customer (NSS/NST/SHC) 2. Service Claim/Report from SHS 3. Service claim to Customer Evidence 1. Original PO from customer 2. Service Claim to Customer 3. Service report acknowledge by customer 1. Original PO from Customer (NSS/NST/SHC) 2. Service Claim/Report from SHS 3. Service claim to Customer 4. Invoice from SHS

2. SHS Engineer

A fact of receipt of PO from customer

Invoicing Type Done By Chargeable Service 1. NSHS Engineer

Conditions A fact of service done by the respective engineer

2. SHS Engineer

A fact of service done by the respective engineer

When When NSHS needs to provide services not covered under the service agreement (please refer to Service Agreement BPP or Inter Company Service Agreement BPP), or, services where the warranty period has expired. How Step 1: Customer Request for Service Customer calls in for request of service Step 2: Engineers Perform Service NSHS dispatches their engineers to the site to do the necessary services. Step 3: Receive Service report from Engineers Once the service is completed, the engineers will submit a service report.

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S35-On Call Service.doc– Business Procedure Overview

Step 4: Create Service Claims (quotation) Sales section creates service claims(quotation) in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 5: Customer Verifies and Approve Service Claim(quotation) The service claim created earlier on is sent to the customer for verification and approval. Step 6: Customer raises PO Customer raises PO to NSHS upon approval of the service claim. Step 7: Create Service Order Sales section creates service order in the system by entering all required information into SAP system. Service order will be printed for checking and approval process. Step 8: Check and approve Service Order Transaction Amount Limit Authorization by SVS OFFR MGR O O O O O O O O ~ $1000 $1001 ~ $5000 $5001 ~ Order Cancellation ~ $1000 $1001 ~ $10000 $10001 ~ ALL O O O O O O O O O X O O O X O O O O O O O O O O X X O O O X O O X O O O O O O O O O O O O X O X X X O O O O O O X X X X X X ADM OFFR MD EX MGR

DR X O O

Order

~ $1000 $1001 ~ $5000 $5001 ~ $20000 $20001 ~

O O

O O

X O

X

Acknowledgement of ALL Order Stock Purchase (Stock In) Miteihin Advance Payment Negative Margin/ Decrease of Margin ALL ALL ALL

X

X

Registration of customer/supplier

Registration of Item ALL Delivery ALL (Authorization of D/O & Export Invoice) Sales (Issuing Tax Invoice) O = Check X = Authorization ALL

O

O

X

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the service order. If the service order is rejected, all documents concerned are to return to the sales section.

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S35-On Call Service.doc– Business Procedure Overview

Step 9: Create billing document Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to the service order. Step 10: Collect service reports and staff claims from service engineers After servicing is done, service engineers will produce a service report to indicate the number of hours worked and attached the staff claims for the service. Staff claims will indicate the amount for travel expenses. Step 11: Post activity hours to the service agreement. Upon receipt of service report, Admin section will book the number of service hours to the service agreement and relevant item number. The service agreement will serve as an object for cost capturing. Step 12: Post travel expense to the service agreement. Upon receipt of staff claims for travel, Admin department will book the travel expenses to the service agreement and item number. Step 13: Settle cost to CO-PA for reporting at month-end. At month-end, Admin section will settle the cost incurred from service agreement to CO-PA profitability segments for reporting purposes.

Responsibility Sales Section Admin Section

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S35-On Call Service.doc– Business Procedure Overview

Business Procedure Flow.

Start

Customer request for service

Engineers performs service

Receive Service Report from service engineers

On Call Service

Create Service Claims (Quotation)

Customer verifies and approve service claim (quotation)

Customer raises PO

Obtain Service Reports and Staff Claims from service engineers.

Create Service Order

Post service hours referencing service order and item no.

Check and approve service order

Post travel expenses referencing service order and item no.

Create Billing document

Settle cost to CO-PA for reporting at month end.

End

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S35-On Call Service.doc– Business Procedure Overview

Special Considerations SAP Settings
• Sales Document Header Description Service Order Comments

Doc Type ZSVC •

Sales Document Number Ranges Number Ranges Service Order Comments

Doc Type ZSVC • •

Sales Copy Control Billing Document Description Service Comments

Doc Type ZSVC

See Also
a) Inter Company Installation/Warranty Service Agreement b) Installation/Warranty Service Agreement

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Nissei Sangyo S36-Customer Own Inventory.doc – Business Procedure Overview

Customer Own Inventory
Business Procedure Overview:
What Currently this process applies to NSTH only. NSTH orders the goods from the supplier and the supplier sends the goods to NSTH premises. These goods that have been sold to the customer are not immediately delivered to the customer, instead, these goods, which now belong to the customer is kept in NSTH warehouse until the customer needs it. Though it still sits in NSTH warehouse, NSTH will continue to bill the customer but the customer will only make payment to NSTH according to the quantities they take delivery of. Non-valuated plant will be introduced in this process. When When NS and the customer agree upon an outline agreement for sale of products through this process. There after, customer fulfills this contract by placing sales order to NS. How Step 1: Customer ask for quotation If the customer did not request for a quotation then proceed to step 4, If a quotation is requested then proceed to step 2. Step 2: Create quotation Sales section creates quotation in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 3: Quotation Approve Customer is satisfied with the quotation. Go to step 4. If customer is not happy with the quotation the customer may request for the quotation to be revised. Step 4: Customer raises outline agreement NS and the customer agree upon an outline agreement for sale of products through this process. Step 5: Create sales order Sales section creates sales order in the system by entering all required information into SAP system. System will do a credit checking. If the credit limit is exceeded, system will block the sales order for further transaction. Sales order will be printed for checking and approval process. Step 6: Check and approve trade If the order amount is S$100,000 or less, or order reduction is S$30,000 or less, or loss amount is S$3,000 or less, approval can be obtained from Sales Manager or the designated Sales Personnel. Otherwise, all approval must be obtained from the Administration Section. Other level of approval is listed below:-

Contents

Sales Manager

Admin Executive

Admin Assistant Manager

Admin Manager

Managing Director

Sales Order S$ 0 S$100 001 S$1 000 001 S$2 000 001 S$3 000 001

~ S$ 100 000 ~ S$ 1 000 000 ~ S$ 2 000 000 ~ S$ 3 000 000 ~

Θ O O O O

Θ O O O

Θ O O

Θ O

Θ

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Nissei Sangyo S36-Customer Own Inventory.doc – Business Procedure Overview

Miteihin S$0 S$ 200 001 Loss S$0 S$3001 S$5001 S$10 001

~ S$ 200 000 ~

O O

O O

O O

Θ O

Θ

~ S$ 3000 ~ S$ 5000 ~ S$ 10 000 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

Sales Reduction S$0 ~ S$ 30 000 S$30 001 ~ S$ 50 000 S$50 001 ~ S$ 100 000 S$100 001 ~

Θ O O O

O O O

Θ O O

Θ O

Θ

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the sales order. If the order is rejected, all documents concerned are to return to the sales section. Step 7: Initiate Purchase Requisition (PR) Once Admin section has generated the sales order, the system will automatically initiate a purchase requisition in the system. Step 8: Raise Purchase Order (PO) Once the approval is obtained, purchase order is to be created. For more information, refer to the Purchase Order Processing Business Procedure . All printed official purchase order and sales confirmation (if any) must be signed by Sales Manager or his designated person. Sales section is to type in case mark(s) onto the purchase order if required, or sales confirmation if required. Step 9: Goods Receipt (GR) NS performs a goods receipt process when vendor delivers goods to the customer. For more information, refer to the Goods Receipt Business Procedure . Step 10: Create billing document When Admin section receives request for invoicing, Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to sales order. Step 11:Invoice Verification (IR) The sales administration posts the supplier invoice into the system. For more information, refer to the Invoice Verification Business Procedure . Step 12: Create delivery document When customer take delivery of the goods, delivery note to customer will be generated referring to sales order. Responsibility Sales Section Admin Section

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Nissei Sangyo S36-Customer Own Inventory.doc – Business Procedure Overview

Business Procedure Flow.

Start

Quotation Needed?

No

Customer raise a PO

Yes

Create Sales Order Create/Revise Quotation Yes

Yes

Quotation Approve?

Check and approve sales order

No Initiate Purchase Requisition

Need to revise quotation

Create Purchase Order

Goods Receipt

Create Billing Document

No Verify supplier invoice

Create Delivery Document

End

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Nissei Sangyo S36-Customer Own Inventory.doc – Business Procedure Overview

Special Considerations
Goods receipt will be done in non-valuated plant automatically.

SAP Settings
• • Sales Document Header Description Customer Owns Inventory Comments

Doc Type ZCOI •

Sales Document Number Ranges Number Ranges Customer Owns Inventory Comments

Doc Type ZCOI • •

Sales Copy Control Delivery Document Description Standard Delivery Comments

Doc Type LF •

Delivery Document Number Ranges Number Ranges ??? Comments

Doc Type LF • •

Delivery Copy Control Billing Document Description Invoice Comments

Doc Type F2 •

Billing Document Number Ranges Number Ranges ??? Comments

Doc Type F2 •

Billing Copy Control

See Also
a) Purchase Order Processing b) Goods Receipt c) Invoice Verification

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Nissei Sangyo Overhaul/Scheduled Service – Business Procedure Overview

Overhaul/Scheduled Service
Business Procedure Overview:
What Services sold under this process are services not covered under the service agreement (please refer to Service Agreement BPP or Inter Company Service Agreement BPP), or, services where the warranty period has expired. The table below shows the conditions NSHS requires before doing a chargeable service.

Sales Order Entry Type Done By Chargeable Service 1. NSHS Engineer

Conditions A fact of receipt of PO from customer

Evidence 1. Original PO from customer 2. Service Claim to Customer 3. Service report acknowledge by customer 1. Original PO from Customer (NSS/NST/SHC) 2. Service Claim/Report from SHS 3. Service claim to Customer Evidence 1. Original PO from customer 2. Service Claim to Customer 3. Service report acknowledge by customer 1. Original PO from Customer (NSS/NST/SHC) 2. Service Claim/Report from SHS 3. Service claim to Customer 4. Invoice from SHS

2. SHS Engineer

A fact of receipt of PO from customer

Invoicing Type Done By Chargeable Service 1. NSHS Engineer

Conditions A fact of service done by the respective engineer

2. SHS Engineer

A fact of service done by the respective engineer

When When NSHS needs to provide services not covered under the service agreement (please refer to Service Agreement BPP or Inter Company Service Agreement BPP), or, services where the warranty period has expired. How Step 1: Customer Request for Service Customer calls in for request of service Step 2: Create Quotation Sales section creates quotation in the system by entering all required information into SAP system. Quotation will be printed for checking and approval process. Step 3: Customer Approve Quotation If customer is happy and satisfied with the quotation, customer will proceed to raise PO to NSHS, else, customer may require NSHS to re-quote.

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Nissei Sangyo Overhaul/Scheduled Service – Business Procedure Overview

Step 4: Create Service Order Sales section creates service order in the system by entering all required information into SAP system. Service order will be printed for checking and approval process. Step 5: Check and approve trade Transaction Amount Limit Authorization by SVS OFFR MGR O O O O O O O O ~ $1000 $1001 ~ $5000 $5001 ~ Order Cancellation ~ $1000 $1001 ~ $10000 $10001 ~ ALL O O O O O O O O O X O O O X O O O O O O O O O O X X O O O X O O X O O O O O O O O O O O O X O X X X O O O O O O X X X X X X ADM OFFR MD EX MGR

DR X O O

Order

~ $1000 $1001 ~ $5000 $5001 ~ $20000 $20001 ~

O O

O O

X O

X

Acknowledgement of ALL Order Stock Purchase (Stock In) Miteihin Advance Payment Negative Margin/ Decrease of Margin ALL ALL ALL

X

X

Registration of customer/supplier

Registration of Item ALL Delivery ALL (Authorization of D/O & Export Invoice) Sales (Issuing Tax Invoice) O = Check X = Authorization ALL

O

O

X

When Admin section receives all relevant documents from the sales section, Admin section it to check and confirm the service order. If the service order is rejected, all documents concerned are to return to the sales section. Step 6: Job complete, issue service report When the job is done, the service engineers will submit a service report to the customer. Step 7: Customer acknowledges service report Customer verifies and acknowledges the service report submitted. Step 8: Update Service Order There are times when the cost of the actual service done is different from the value stated in the service order. Therefore, before admin can bill the customer, Sales section would have to amend the service order and get it approved again.

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Nissei Sangyo Overhaul/Scheduled Service – Business Procedure Overview

Step 9: Create billing document Admin section is to ensure all relevant documents attached are checked against the request must be correct. When checking is completed, Admin creates billing document referring to the service order. Step 10: Collect service reports and staff claims from service engineers After servicing is done, service engineers will produce a service report to indicate the number of hours worked and attached the staff claims for the service. Staff claims will indicate the amount for travel expenses. Step 11: Post activity hours to the service agreement. Upon receipt of service report, Admin section will book the number of service hours to the service agreement and relevant item number. The service agreement will serve as an object for cost capturing. Step 12: Post travel expense to the service agreement. Upon receipt of staff claims for travel, Admin department will book the travel expenses to the service agreement and item number. Step 13: Settle cost to CO-PA for reporting at month-end. At month-end, Admin section will settle the cost incurred from service agreement to CO-PA profitability segments for reporting purposes.

Responsibility Sales Section Admin Section

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Nissei Sangyo Overhaul/Scheduled Service – Business Procedure Overview

Business Procedure Flow.

Start

Customer request for service

Overhaul/Scheduled Service
Create Quotation Yes

Customer approve quotation?

No Need to requote?

Yes No

Customer raises PO

Create Service Order

Obtain Service Reports and Staff Claims from service engineers.

Check and approve service order Post service hours referencing service order and item no.

Job Complete, issue service report to customer Post travel expenses referencing service order and item no. Customer acknowledges service report

Settle cost to CO-PA for reporting at month end. Update Service Order Yes Update Service Order? No

Check and approve service order

Create Billing document

End

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Nissei Sangyo Overhaul/Scheduled Service – Business Procedure Overview

Special Considerations SAP Settings
• Sales Document Header Description Service Order Comments

Doc Type ZSVC •

Sales Document Number Ranges Number Ranges Service Order Comments

Doc Type ZSVC • •

Sales Copy Control Billing Document Description Service Comments

Doc Type ZSVC

See Also
a) Inter Company Service Agreement b) Service Agreement

Last changed on: Version 1.0 04/19/06 S37-Overhaul_Scheduled Service.doc Page: 5

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