Integrated Knowledge Management

Boris Jaeger, JaegerKM I&C @ EBS, IRIS 08-04-2008

Overview
Problem Analysis Challenge Solution

Problem
What is integrated KM?

Any Answers?

Systemic view of KM

Analysis

Everything is interrelated!

Integrated view of KM

Analysis (cont.)

Vertical dimension

Analysis (cont.)

„hierarchical management / temporal planning level“ Classification - normative / meta level - strategic level - tactical level - operational level

Horizontal dimension

Analysis (cont.)

„functional structure / learning level “ Classification - traditional functional value chain - terms of learning - degree of collaboration

Diagonal dimension

Analysis (cont.)

„socio-technical or holistic level “ Classification - lively and unlively organisational parts - human, technology, and (their) organisation - other classifications

Content dimension

Analysis (cont.)

„ Knowledge base <-> KM process + KM instruments “

The challenge of KM

Challenge

To identify a set of appropriate instruments within the KM process in oder to affect the organisational knowledge base efficiently The effective way: -> direct and indirect intervention

The challenge of a KM framework / model

Challenge (cont.)

Looking for interfaces between the elements and parts of KM‘s dimensions; terminology adaption This means: -> choosing and connecting the dots pragmatically

Conceptual KM framework / model

Solution

Conceptual KM framework / model
Advantage: Utility for Practice and Equipment for Research

Solution (cont.)

Thank You!

Challenge me!

Download: http://www.slideshare.net/borisj/integrated-knowledge-management

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