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Report about activities of the two companies Executive summary Just over a year ago, two marine equipment manufacturers, Muller and Peterson, joined together to form a large company called Muller Peterson Marine (MPM). MPM’s new sales team was made up of representatives of both companies. It was led by Muller’s Sales Manager, and Peterson’s Sales Manager became his deputy. At the end of the first year, it has become clear that the two groups of sales representatives have very different aims, beliefs and ways of working. So they are not able to work together effectively. Introduction This report will look at: • Relations between two sales representatives • Aims of both companies • Delivery dates of both companies • Payment system of both companies • Sharing information • Customer loyalty Findings 1. There was such fact: Muller sales representatives promised their customers early delivery dates, but the were not able to meet the dates. It was led by customers complains. One of them even took his case to the court. 2. Muller sales representatives are often aggressive when selling and sometimes put pressure on customers to buy. As we found out they often offer expensive gifts to customers to build up loyalty. Conclusion The representatives of Muller and Peterson have absolutely different aims, beliefs and ways of working. So some actions should be taken in order to enable them work together more effectively. Ani Kashia HR department 2 December