Your Business Themes

‡ Reduce Carbon Footprint ‡ Product Improvement ‡ Cost Reduction ‡ Streamline Customer Service

Holistic Solution
‡ Repair ‡ Recycle ‡ Reuse ‡ Improve

Total reverse logistics
‡ Customer Service ‡ Spares Part Management ‡ Product Returns & Repair ‡ Recycling & Secure Disposal ‡ Reports and Analysis

Total reverse logistics
‡ Cut Costs ‡ Reduce Wastage ‡ Improved Customer Service ‡ Reduced Carbon Footprint

Total reverse logistics

‡ From Overhead to Profit !

Total reverse logistics

‡ How do we achieve this ?

Customer Service
‡ Dedicated Call Handling ‡ Warranty & Technical Support ‡ Full RMA Process ‡ Full Monitoring and Reporting

Spares Distribution
‡ Online ordering ‡ Stock Control and storage. ‡ Comprehensive logistics ‡ RMA Prevention ‡ Out of Warranty Service

Returns Service
‡ Customer Liaison ‡ Collection ‡ Tracking & Monitoring ‡ Sortation & Triage ‡ Testing & Reporting

Proactive analysis
‡ Systematic data capture ‡ Reports and analysis ‡ Product reverse engineering ‡ Process improvement

Proactive analysis
‡ Better decision making ‡ Empowered negotiation ‡ Improved products

Store Online Real time Reporting

Internet www

Consumer Cobalt logistics system Suppliers

‡ Online Processing
Store Internet www Consumer Cobalt logistics system

‡ Direct Logistics ‡ Customer Focussed ‡ Rapidly Deployed ‡ No Training!

Total reverse logistics
‡ Customer Service ‡ Spares Part Management ‡ Product Returns & Repair ‡ Recycling & Secure Disposal ‡ Reports and Analysis

Total reverse logistics
‡ Cut Costs ‡ Reduce Wastage ‡ Improved Customer Service ‡ Reduced Carbon Footprint

‡ From overhead to profit !

‡ Thank you !