CHAPTER 4 BUSINESS COMMUNICATION AND THE ETHICAL CONTEXT

ETHICS 
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major branch of philosophy, is the study of values and customs of a person or group. covers the analysis and employment of concepts such as right and wrong, good and evil, and responsibility. ... 

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ETHICAL SITUATIONS 
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person can make ethical decisions every day and the decisions build on a concept of right and wrong. the following situations. How would you react? 

Consider

Do you share it with the recruiter?  You witness another student cheating during an important accounting exam. During an on campus interview a recruiter ask you why he should hire you over another candidate (a classmate of yours). Do you confront the student? Do you tell other students or a professor about the incident? . You have some negative information about this person.

You are not especially interested in this company. but you are considering taking the trip because you have a good friend you would like to visit in a distant city and you could use the frequent flyer mileage.A firm invites you for a second interview at its corporate office. . Do you accept the interview?  A quick response to these questions is that you would always make the right and moral decision.

ETHICS AS A COMMUNICATION ISSUE  We communicate our values and beliefs to others via verbal and nonverbal behavior.    . ethical people influence other by acting in line with their personal values. We are defined in the eyes of others according to the way we behave. We also need to communicate to other the important and necessity of good ethics. Ethical leaders speak out when something is wrong.

2. 5. 4. . or a role model) Cultural norms Philosophical position Local. state. 3. and federal laws that govern individual behavior Personal regions view 1.INFLUENCES ON PERSONAL ETHICS  There are five major influences shape in our personal ethics Influential people in our life( family. close friends.

PERSONAL ETHIC .

Teachers are also influential.PEOPLE  First of all our family member and friends exert strong influence on our ethics.   . The parents and other family members shaped our ethical value system early on. may have laid the foundation for ethical decisions. especially when a person is younger.

to use. and to believe as they grow to maturity and live out their lives in the social groups to which they belong.CULTURE: All that human beings learn to do. to produce. . to know.

CULTURAL DANCE .

PHILOSOPHY Theories of philosophy have long been concerned with ethical and moral issues. With . business ethics we are primarily concerned with what is moral and right and contributes positively to the human experience.

Theologism Teleology The 4 Concepts of Ethics Utilitarianism Deontologism .

Theologism  A moral Perspective that attempt to pattern actions according God s Will What would God have me do in this Situation? Deontology Derived from the Greek word for Duty  Actions are not justified by their consequences. Factors other than good outcomes determine the rightness of actions  They believe that you should always tell truth .

Teleology  Consequence driven approach They believe that the singular duty is to maximize good consequences Utilitarianism The morality of an action can be determined by its consequences  An action is ethical if it promotes the greatest good for the greatest number  .

Do you tell them truth? . He asks if any other customers or employees are in bank you know that three customers escaped to backroom along teller.Philosophy Example: A deranged Gunman is holding five people hostage at gunpoint in a lobby of bank.

and medicines requires standards of behaviour that exceed the law. such as accounting.  .LAW  Some individuals view ethics from a legal perspective: Acting ethically means following the law. law. Codes of ethics for various professions.

Using religion as the grounding for your ethical behavior means you at according to what you believe God wants you to do.  .RELIGION  Religions throughout the world are major foundations for ethical behavior among followers.

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.Communication & Ethical Issues  Legal Issue  Key Area For Ethical Communication -Personal Written and Spoken message -Cross-Cultural Messages Cross-Advertising Message  Ethics and organizational responsibility -Formal V/S Informal ways of Comm.

 .COMMUNICATION AND ETHICAL ISSUES  Communicating ethically in the business arena challenges you on several levels. Legal issues have an impact on you personally and on the organization to which you belong.

with employees who have diverse background. all these challenges your personal system of values will influence yours and others behavior in business. Organizational challenges include constructing a productive company culture.  In . values and beliefs.

Legal Issues Defamation and privacy -An employees personal Disabilities -An employees personal identity and private facts -An employees Records. Reports. Letters. Electronic Data  Discrimination and Harassment  Plagiarism  Copyrighting  .Communication & Ethical Issues .

5. 7. Message Purpose Research methods Selection Material Development of ideas Use of language Ethical context SelfSelf-analysis . 4.Key Area for Ethical communication Personal written and spoken Messages 1. 2. 3. 6.

Cultural context Misunderstandings Language Accountability .Key Area for Ethical communication CrossCross-Cultural Messages 1. 3. 2. 4.

Key Area for Ethical communication Advertising Messages 1. Language Graphics/print Omission Truth Accountability . 3. 2. 5. 4.

through workers and managers or through organization itself.Ethics & Organizational Responsibility Formal Communication  Public messages  Employees manuals and policy statements  Mission statement and ethical codes Informal Communication  Overtime. .

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