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Business Strategy

Business Strategy

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Published by: anandgupta512 on Dec 28, 2010
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06/22/2013

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Objective –
Objective – Management of quality ensures
Management of quality ensures

conformance to certain

conformance to certain pre-set standards
pre-set standards,

, zero
zero

defects

defects, which ensures good
, which ensures good market standing.
market standing.

Management of quality was traditionally
Management of quality was traditionally inspect it
inspect it

- fix it

- fix it in nature, touching upon a
in nature, touching upon a limited aspect
limited aspect of
of

a value chain. It had little impact on improving

a value chain. It had little impact on improving
overall productivity.

overall productivity.
TQM is a way of creating an organization culture
TQM is a way of creating an organization culture
committed to the continuous improvement of

committed to the continuous improvement of
work processes

work processes – Deming
– Deming..
It is deeply embedded as an aspect of
It is deeply embedded as an aspect of
organisational life & culture.

organisational life & culture.

183

183

TQM – KEY TENETS

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